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                                                                   EXHIBIT 10.16

                              AMENDED AND RESTATED
                              EMPLOYMENT AGREEMENT

     Employment Agreement made effective October 30, 2001, between SITEL
CORPORATION, a Minnesota corporation ("Company") and DALE W. SAVILLE
("Executive").

     THE PARTIES AGREE AS FOLLOWS:

     1.  EMPLOYMENT AND DUTIES. Company hereby employs Executive as its
         Executive Vice President-Corporate Development. The duties and
         responsibilities of Executive shall include duties and responsibilities
         consistent with Executive's corporate offices and positions, including
         those set forth in the bylaws of Company from time to time, and such
         other duties and responsibilities which the Chief Executive Officer of
         Company from time to time may assign to Executive.

     2.  TERM. The term of Executive's employment under this Agreement shall
         begin as of the date hereof and continue for one year through October
         29, 2002 unless sooner terminated in accordance with this Agreement
         ("Term").

     3.  EFFORTS ON BEHALF OF COMPANY AND OTHER ACTIVITIES. During the Term,
         to the best of his ability and using all his skills, Executive shall
         devote substantially all of his working time and efforts to the
         diligent and faithful performance of his duties and responsibilities
         under this Agreement. However, Executive may devote a reasonable amount
         of his time to civic, community, or charitable activities.

     4.  PLACE OF EMPLOYMENT. Executive's duties and responsibilities are
         expected to involve frequent travel. Company shall furnish Executive
         with an office, secretarial and other support services consistent with
         those currently provided and such other facilities and services at such
         locations as may be reasonably required to permit Executive to fulfill
         the duties of his employment.

     5.  BASE SALARY. For all services to be rendered by Executive pursuant to
         this Agreement, Company agrees to pay Executive during the Term a base
         annual salary of $230,000. The term "Base Salary" as used in this
         Agreement shall mean the base annual salary established by this Section
         5. The Base Salary shall be paid in periodic installments in accordance
         with Company's regular payroll practices, but in any event no less
         frequently than monthly.

     6.  ADDITIONAL COMPENSATION.

         (a) BONUS. For each calendar year during the Term, Executive shall be
             eligible to participate in the Company's bonus program for senior
             executives on the terms established by the Compensation Committee
             for each such year. For the year 2001, Executive is eligible for an
             annual bonus potential of up to 100% of Base Salary; the criteria
             for earning such bonus shall be based on identified goals and
             objectives established in accordance with the Executive Committee
             bonus plan approved by the Compensation Committee.

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         (b) STOCK OPTION PLAN. Executive has previously been granted options to
             purchase shares of SITEL common stock. Any further grants of stock
             options to Executive shall be at the sole discretion of the
             Compensation Committee.

         (c) BENEFIT PLANS. During the Term, Executive (and his eligible
             dependents where applicable) shall be entitled to participate in
             the benefit plans offered from time to time by Company to its
             senior executive officers, on terms (including Company and employee
             contribution percentages, waivers of waiting periods, applicable
             deductibles, etc.) no less favorable than those provided generally
             to other senior executive officers of the Company, including
             without limitation, as may be applicable, individual or group
             medical, hospital, dental and long-term disability insurance
             coverages, group life insurance coverage, 401(k), and 401(n) plans.

         (d) VACATIONS AND HOLIDAYS. During the Term, Executive shall be
             entitled to paid vacation days, holidays and time off per calendar
             year (pro-rated for partial calendar years of employment) as are
             consistent with the Company's standard benefits programs in which
             senior executive officers participate.

         (e) EXPENSES. During the Term, Executive shall be entitled to prompt
             reimbursement by Company of all reasonable ordinary and necessary
             travel, entertainment, and other expenses incurred by Executive (in
             accordance with the policies and procedures established by Company
             for its senior executive officers) in the performance of his duties
             and responsibilities under this Agreement; PROVIDED that Executive
             shall properly account for such expenses in accordance with Company
             policies and procedures, which may include but are not limited to
             itemized accountings.

     7.  TERMINATION OF EMPLOYMENT.

         (a) DEATH. Executive's employment under this Agreement shall terminate
             upon Executive's death. If Executive's employment terminates
             pursuant to this Section 7(a), Executive or his legal
             representative shall be entitled to receive the Base Salary up
             through the date of Executive's death; any bonus earned by
             Executive pursuant to Section 6(a) for a calendar year already
             completed but not yet paid; and any benefits to which Executive is
             entitled pursuant to Sections 6(c) through 6(e) up through the date
             of Executive's death.

         (b) DISABILITY. If Executive becomes incapable by reason of physical
             injury, disease, or mental illness from substantially performing
             his duties under this Agreement for a continuous period of three
             months or for more than 90 days in the aggregate during any 12
             month period, then Company may terminate Executive's employment
             under this Agreement effective upon 30 days written notice. If
             Executive's employment terminates pursuant to this Section 7(b),
             Executive or his legal representative shall be entitled to receive:
             the Base Salary up through the effective date of termination; any
             bonus earned by Executive pursuant to Section 6(a) for a calendar
             year already completed but not yet paid; and any benefits to which
             Executive is entitled pursuant to Sections 6(c) through 6(e) up
             through the effective date of termination.

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         (c) FOR CAUSE. Company also may terminate Executive's employment under
             this Agreement for cause. For purposes of this Agreement, "for
             cause" shall mean only (i) Executive's confession or conviction of
             theft, fraud, embezzlement, any felony, or any crime involving
             dishonesty with regard to the Company or any subsidiary or
             affiliate of the Company, (ii) Executive's excessive absenteeism
             without reasonable cause (other than because of a disability
             described in Section 7(b), (iii) habitual and material negligence
             by the Executive in the performance of Executive's duties and
             responsibilities as described in Section 1 (other than because of a
             disability described in Section 7(b)) and Executive's failure to
             cure such negligence within 30 days after Executive's receipt of a
             written notice from the Chief Executive Officer setting forth in
             reasonable detail the particulars of such negligence, or (iv)
             material failure by Executive to comply with a lawful directive of
             the Chief Executive Officer (other than because of a disability
             described in Section 7(b)) and Executive's failure to cure such
             non-compliance within 10 days after Executive's receipt of a
             written notice from the Chief Executive Officer setting forth in
             reasonable detail the particulars of such non-compliance.
             Termination shall occur effective 30 days after "for cause" occurs
             under one of the above clauses (i) through (iv). If Executive's
             employment terminates pursuant to this Section 7(c), Executive
             shall be entitled to receive the Base Salary up through the
             effective date of termination and any benefits to which Executive
             is entitled pursuant to Sections 6(c) through 6(e) up through the
             effective date of termination, but shall not be entitled to any
             bonus for a completed calendar year which has not yet been paid.

         (d) VOLUNTARY RESIGNATION. Executive may voluntarily resign from
             Company's employ at any time upon at least 30 days prior written
             notice of the effective date of such resignation. If Executive
             voluntarily resigns, Executive shall be entitled to receive the
             Base Salary up through the effective date of such resignation and
             any benefits to which Executive is entitled pursuant to Sections
             6(c) through 6(e) up through the effective date of such
             resignation, but shall not be entitled to any bonus for a completed
             calendar year which has not yet been paid.

         (e) CHANGE OF CONTROL. If Executive's employment under this Agreement
             is terminated by the Company other than for cause within three
             months following a Change of Control (as defined below), then
             Executive shall be entitled to continue to receive the Base Salary
             provided for in Section 5 for a period of 12 months after the
             effective date of such termination of employment on the Company's
             normal payroll dates during such period; provided, however, that if
             Executive accepts employment with another company during such
             salary continuation period, Executive shall immediately notify
             Company of such other employment and the payments pursuant to this
             Section 7(e) shall be reduced by the amount of the salary received
             by Executive from the other employer during such salary
             continuation period. For purposes of this Agreement, the term
             "Change of Control" shall mean (i) a consolidation or merger of the
             Company with or into any other person (including, without
             limitation, any corporation, partnership, limited liability
             company, or trust), other than a consolidation or merger in which
             the Company is the surviving entity and upon consummation of which
             the holders of voting securities of the Company immediately prior
             to such transaction continue to own, directly or indirectly, at
             least a majority of the voting securities of the Company, as the
             surviving entity, immediately following such transaction, (ii) a
             sale of all or substantially all of the assets of the

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             Company, in a single transaction or series of related transactions,
             or (iii) a sale or other disposition of more than 50% of the voting
             stock of the Company (whether issued and outstanding, newly issued
             or from treasury, or any combination thereof), in a single
             transaction or series of related transactions.

         (f) WITHOUT CAUSE. The Company may terminate Executive's employment
             under this Agreement without cause, which for purposes of this
             Agreement shall include any termination of Executive's employment
             by Company other than "for cause" as defined in Section 7(c) and
             other than because of disability pursuant to Section 7(b), upon no
             less than 30 days prior written notice. Furthermore, if without
             Executive's written consent, Executive's base salary is decreased
             below the Base Salary level established by Section 5, or
             Executive's title, authority, role or level of responsibilities
             with the Company is decreased below that established by Section 1
             (each of the foregoing, an "Adverse Change"), and Executive gives
             written notice of his termination of his employment with Company
             because of the Adverse Change within 30 days after the effective
             date of the Adverse Change, then such shall be considered a
             termination of Executive's employment by Company without cause for
             purposes of this Section 7(f) effective as of the 30th day after
             the effective date of the Adverse Change. If the Company terminates
             Executive's employment without cause pursuant to this Section 7(f),
             then following such termination Executive shall be entitled to
             receive such severance benefits, if any, as are then provided by
             the Company to its Executive Vice Presidents under Company policies
             or programs for senior executive officers in effect at such time;
             any bonus earned by Executive pursuant to Section 6(a) for a
             calendar year already completed but not yet paid; and any benefits
             to which Executive is entitled pursuant to Sections 6(c) through
             6(e) up through the effective date of termination.

     8.  NOTICE OF TERMINATION. Any Termination of Executive's employment by
         Company shall be communicated in a written Termination Notice to
         Executive. For purposes of this Agreement, a "Termination Notice" shall
         mean a notice from the Chief Executive Officer which shall indicate the
         specific termination provision in this Agreement relied upon and, if
         applicable, shall set forth in reasonable detail the facts and
         circumstances providing a basis for termination of Executive's
         employment under the provision so indicated.

     9.  SUCCESSORS AND ASSIGNS. This Agreement and all rights under this
         Agreement shall be binding upon, inure to the benefit of, and be
         enforceable by the parties hereto and their respective personal or
         legal representatives, executors, administrators, heirs, distributees,
         devisees, legatees, successors, and assigns. This Agreement is personal
         in nature, and neither of the parties to this Agreement shall, without
         the written consent of the other, assign or transfer this Agreement or
         any right or obligation under this Agreement to any other person or
         entity, except that the Company may assign this Agreement to a
         successor corporation.

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     10. NOTICES. For purposes of this Agreement, notices and other
         communications provided for in this Agreement shall be deemed to be
         properly given if delivered personally or sent by United States
         certified mail, return receipt requested, postage prepaid, or sent by
         overnight delivery service, addressed as follows:

            If to Executive:     At Executive's home address on file at the
                                 Company

            If to Company:       SITEL Corporation
                                 111 South Calvert Street
                                 Suite 1900
                                 Baltimore, MD  21202
                                 Attn: Chief Executive Officer

         or to such other address as either party may have furnished to the
         other party in writing in accordance with this Section. Such notices or
         other communications shall be effective when received if delivered
         personally or when deposited in the U.S. mail if delivered by certified
         mail or when deposited with the overnight delivery service if delivered
         by that method. Notices also may be given by facsimile and in such case
         shall be deemed to be properly given when sent so long as the sender
         uses reasonable efforts to confirm and does confirm the receiver's
         receipt of the facsimile transmission.

     11. MISCELLANEOUS. No provision of this Agreement may be modified, waived,
         or discharged unless such waiver, modification, or discharge is agreed
         to in writing and is signed by Executive and an authorized officer of
         Company. No waiver by either party to this Agreement at any time of any
         breach by the other party of, or compliance by the other party with,
         any condition or provision, of this Agreement to be performed by the
         other party shall be deemed to be a waiver of similar or dissimilar
         provisions or conditions at the same or any prior or subsequent time.

     12. VALIDITY. The invalidity or unenforceability of any provision(s) of
         this Agreement shall not affect the validity or enforceability of any
         other provision of this Agreement, which other provision shall remain
         in full force and effect; nor shall the invalidity or unenforceability
         of a portion of any provision of this Agreement affect the validity or
         enforceability of the balance of such provision.

     13. COUNTERPARTS. This document may be executed in one or more
         counterparts, each of which shall be deemed to be an original and all
         of which together shall constitute a single agreement.

     14. HEADINGS. The headings of the sections and subsections contained in
         this Agreement are for reference purposes only and shall not in any way
         affect the meaning or interpretation of any provision of this
         Agreement.

     15. APPLICABLE LAW. This Agreement shall be governed by and construed in
         accordance with the internal substantive laws, and not the conflicts of
         law principles, of the State of Maryland.

     16. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement of
         the parties with respect to the terms of Executive's employment with
         the Company and cancels and supersedes any prior agreements and
         understandings of the parties with respect to such subject matter;
         provided, however, that this Agreement shall not affect any
         non-competition

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         and confidentiality agreements previously entered into by Executive
         with the Company each of which shall remain in full force and effect
         according to their current terms. There are no representations,
         warranties, terms, conditions, undertakings or collateral agreements,
         express, implied or statutory, between the parties with respect to the
         terms of Executive's employment other than those set forth in this
         Agreement.

                            (Signature page follows)

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                                SIGNATURE PAGE TO
                              EMPLOYMENT AGREEMENT


     IN WITNESS WHEREOF, Company and Executive have executed this Agreement.


                                      SITEL Corporation, a Minnesota
                                      corporation

                                      By: /s/ James F. Lynch
                                         ---------------------------------------
                                         James F. Lynch, Chief Executive Officer

                                          /s/ Dale W. Saville
                                         ---------------------------------------
                                         DALE W. SAVILLE

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