General

Gas

Wood

Pellet

GENERAL

How do I light my pilot?

Click here for step-by-step instructions to light your pilot.

Where can I purchase parts or accessories for my

fireplace/stove/insert?

You can call our service department at 1-800-660-8845 – we sell

a wide array of accessories from fan, remotes, and decorative

fronts and surrounds. Please have your model and serial number

ready when you call.

Click here to learn where to find you model and serial number.

What does the term zero clearance mean?

Zero clearance has two meanings. The first is whether or not the

fireplace can be placed on a floor without footings. All of our

fireplaces are classified as zero clearance, meaning they do not

need special footings. The second meaning of zero clearance is if

you are able to finish up to the face of the fireplace, so that no

metal shows after installation is complete. There are several

models on our website that are capable of this clean-faced, zero

clearance finish. Check with your local dealer on which models are

suitable for this type of installation.

What is a flue?

A flue is another name for the fireplace chimney or venting system.

The flue can be vented through the roof with a flashing or in a

pre-constructed chase. Direct vent flues can be vented horizontal

out the side wall of your house.

Should I have any type of inspection done to my fireplace,

stove or insert?

Yes. We recommend annual service of your fireplace by a qualified

serviceperson. This will ensure that your appliance is functioning

properly.

If I want to convert my wood-burning fireplace to gas, is a

set of gas logs or a gas insert going to be my best option?

Your decision really comes down to how much a priority heating

efficiency is for you. If you want a lot of heat from your fireplace,

you should consider a direct vent gas insert. From a cost

standpoint, an insert will cost approximately five times the cost of a

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nice gas log set. However, since the insert is very efficient, it will

pay for itself over a period of a few years in gas bill savings. We

offer both a full line of inserts and vented gas logs to choose from.

Installing room-vented or vent free log sets in our wood-burning

fireplaces is unacceptable. Doing so will void your warranty on the

fireplace and possibly your homeowners insurance.

My fan kit is too noisy. What can I do?

Our fan kits come with a rheostat control (like a light dimmer). You

can turn the control down to reduce the air noise from your fan.

The fan control can be found in the control area behind the lower

louver of the fireplace. We also provide optional remote controls

which can control your fan speed and flame height from your

favorite chair! Your dealer can help you with adding a remote

control.

How often do I have to clean the gas fireplace and vent?

Although the frequency of your fireplace servicing and maintenance

will depend on use and the type of installation, you should have a

qualified service technician perform an appliance check-up at the

beginning of each heating season.

Back to top

GAS

How can I find the model number?

Gas burning fireplaces and inserts have a serial/model/rating plate

in the lower cavity controls area. Gas stoves have a serial/model

/rating plate attached to the back of the stove or inside the

pedestal base.

How do I remove the glass from my fireplace?

Please refer to the installation manual or users guide for your

fireplace to see how the glass is attached to your specific model and

instructions for removal.

How do I clean my glass?

It is very important to clean your glass after the initial 3 hours of

burn time. Failure to do so can cause permanent etching of your

glass.

Make sure your glass is completely cooled. It is also

recommended to turn the gas off when servicing your

appliance.

1.

Remove the front face or louvers of your fireplace;

carefully remove the glass assembly of your fireplace

(following the instructions in your manual) and lay it on a

soft surface.

2.

Wipe both sides with household glass cleaner (do not use a

product with ammonia), using a soft cloth.

3.

For heavy deposits, use Stove Bright Glass Cleaner ,

Rutland White Off Glass Cleaner, or other hard water

deposit glass cleaner recommended by your servicing

dealer.

4.

Carefully replace glass on front of fireplace (following the

instructions in your manual), making sure glass assembly

and front are secured.

5.

After this initial cleaning, clean your glass as often as

necessary, particularly if adding new ember material.

6.

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Never use any abrasive cleaners or cloths to clean your

glass. Scratching can cause the glass to shatter.

Why do I have blue flames?

This is normal in the first few minutes of operation. If after the first

30 minutes of full burn you still have blue flames, an adjustment

may be needed on your unit.

How often do I have to clean the gas fireplace and vent?

Although the frequency of your fireplace servicing and maintenance

will depend on use and the type of installation, you should have a

qualified service technician perform an appliance check-up at the

beginning of each heating season.

What is the difference between "steady state" efficiency

and AFUE?

Steady State: An efficiency rating is testing only the efficiency of

the fireplace when it is burning. AFUE (Annual Fuel Utilization

Efficiency): Both the on cycle and off cycle are calculated in this

rating. By including the off cycles (when the fireplace is turned off)

a more accurate yearly operational cost can be estimated.

Can I shut the pilot off in the summer?

It's not recommended in climates that are high in humidity.

Otherwise, you can turn the pilot off when you won’t be using your

appliance for an extended period of time, and then use our on-line

instructions to relight the pilot when needed.

How much gas does the pilot light use?

A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill

should include your exact cost per "therm" (100,000 BTUs). Based

on this rate you can calculate the cost for your area to operate a

pilot light. On average a pilot like consume anywhere for $12.00 to

$14.00 of gas per month.

What is an IPI ignition system?

Intermittent Pilot Ignition is an electronic system, which uses an

electrode to ignite the pilot gas. In turn, the pilot flame lights the

main burner gas. The term Intermittent is used because the pilot

burner flame is only present when the main burner is operating.

When the main burner is off the pilot is also off. The IPI system

ensures the pilot flame extends over the burner for immediate

ignition and secondly conserves energy when the appliance is not in

operation.

Intellifire, an ignition system exclusively featured in Heatilator,

Heat & Glo & Quadra-Fire products, is an energy-saving pilot

ignition system for gas fireplaces and inserts. It provides an ignition

flame only when needed and has a battery backup system that

supplies power to spark the ignition flame in the event of a power

outage.

Should I leave the batteries in my IPI system?

If your system is controlled from an IntelliSwitch wall control, the

batteries may be left in the unit. If not, install the batteries only

when there is a power outage. Call Fireside on how you can

purchase an IntelliSwitch wall control or remote.

I have a fan kit on my gas fireplace, but it doesn't seem to

blow much air.

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Your fan kit has a rheostat control (like a light dimmer). You can

get more air from your fan by making sure the fan control is turned

up to the desired level. The fan control can be found in the control

area behind the lower louver of the fireplace, or on a wall switch

with rheostat. We also provide optional remote controls which can

control your fan speed from your favorite chair! Your dealer can

help you with adding a remote control.

My fan kit is too noisy. What can I do?

Our fan kits come with a rheostat control (like a light dimmer). You

can turn the control down to reduce the air noise from your fan.

The fan control can be found in the control area behind the lower

louver of the fireplace, or on a wall switch with rheostat. We also

provide optional remote controls, which can control your fan speed

from your favorite chair! Your dealer can help you with adding a

remote control.

Can I install a blower or fan kit on my fireplace after the

fireplace has been installed?

Many of our gas fireplace models that have louvers or grills on the

front can have a fan kit added. You will want to make sure that

electricity is run to the junction box underneath the fireplace first,

before ordering & installing a fan kit. You can test the junction box

by plugging a lamp into the junction box and switching it on and off.

Also make sure the circuit breaker is not tripped. If there is no

electricity to the junction box you would have to run electric to the

fireplace first before the fan kit could be installed. You can order a

fan kit through your local dealer; installation instructions are

packed with it.

Can I operate my fireplace with the fan off?

Yes.

Why will the blower not turn on right away?

Most fans are wired into the fireplace with a fan sensor switch. This

switch will activate the blower when the firebox heats up to a

certain temperature. It will also automatically turn the blower off

when the fireplace is turned off and the unit cools to a certain

temperature. This sensor is provided so that you will not be

circulating cold air in your home. The amount of time needed to

heat up the fan sensor will differ depending on the model of your

fireplace. It is common that blowers installed in Firebrick products

will take longer to sense the heat and turn on your blower. Firebrick

has greater insulating characteristics and holds the heat inside your

firebox resulting in higher radiant heat and greater efficiencies

Can I cover the louvers on my fireplace or insert face?

No. The louvers allow room air to move around the heat exchanger.

Blocking this air flow can cause fires and will void your

manufacturer's warranty and possibly your homeowner's warranty.

Can a gas fireplace be installed in a bedroom?

Yes, however, it’s best to confer with a local dealer to make sure

the proper size and type gas unit is installed.

Can a gas fireplace be installed in a bathroom?

Yes, provided the model includes a tempered glass front. It is also

recommended that you do not install the fireplace where it is in

danger of having water splash directly on it, nor install where there

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is a slippery surface where you are in danger of slipping or falling.

Can I install a traditional or plasma TV above a gas

fireplace?

You need to check with the manufacturer of your television. We

follow the recommendations of the TV manufacturer. NOTE: we

take no responsibility of any damage caused by the heat of the

fireplace.

Can I burn wood or other materials in my gas fireplace?

No! Burning anything other than natural or LP gas in a gas fireplace

or stove will create a potential fire hazard and present a danger to

your home and its occupants. Only burn the gas fuel for which the

unit was originally designed.

Can gas hearth products burn either natural gas or LP gas?

They can burn one or the other, but not both. You need to be sure

the gas hearth appliance you have is set up for the type of gas fuel

you intend to burn. Conversion kits are available which will allow a

unit to be changed to match the proper fuel type.

Doesn't the solid glass panel keep me from getting heat out

of my direct vent gas fireplace?

On the contrary, the glass panel keeps warm room air which your

furnace has already heated from going up your fireplace flue. Direct

vent fireplaces are excellent sources of zone heating by bringing

room air in the bottom grill, heating and returning it to the room

through the top grill.

Can I remove the glass panel on my gas fireplace?

Not if your fireplace was shipped with a glass panel on the front.

Direct vent fireplaces are sealed combustion systems and need the

glass on to function properly. We sell optional screen mesh panels

that go on the front of the glass that takes away any reflection, and

adds an additional safety barrier against accidental contact with the

hot glass panel. The other type of gas fireplaces we sell, called

B-vent fireplaces, come with fixed, not sealed, glass fronts. You

would need to check with your local dealer in the area to determine

if the glass panel can be removed from this type of unit. Because

removal of the glass is totally dependent on the specific unit

installed, we cannot recommend that the glass be removed unless

the specific model of unit denotes that it can be removed and the

fireplace will still operate safely.

The glass on my fireplace is unusually hot.

The glass on a gas fireplace WILL reach very high temperatures.

USE CAUTION: Carefully SUPERVISE children in the same room as

your appliance; alert everyone to the hazards of high

temperatures; do NOT operate with protective barriers removed;

keep clothing, furniture, draperies and other combustibles away.

Barriers such as screens over our direct vent glass help reduce the

risk of burn from touching the glass. These screens are available

through your local dealer.

The mantel on my fireplace is unusually hot.

While direct vent gas fireplaces are designed principally for their

aesthetic value, we try to get as much heat output as possible to

provide added value to the homeowner. It should be noted that

while we are getting a lot of heat, we are passing the ANSI and UL

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standards for combustible temperatures. The allowable is 117°F

above room temperature for combustibles. Average room

temperature is 70-75°F; therefore a 187-192°F surface

temperature can be expected. On a solid surface, 150°F is very hot

to the touch (to put this in perspective, water boils at 212°F and the

average bath water temperature is 110°F).

Will my gas hearth product still burn if I lose electricity to

my home?

If your model has a standing pilot light or our patented IPI System,

which works on a battery back up of 2 D cell batteries, it will work

in event of a power outage. You will need to install batteries for

operation. If you have a fan or a remote control option, they will

not work without power, but the appliance itself will burn and

provide heat. (If you have a remote control, you may need to

operate the appliance with the ON/Off switch in the control area of

the appliance).

What is the recommended burn-in procedure on a new gas

fireplace?

On a new gas fireplace there is a curing time or burn-in time. When

initially burning your new gas fireplace, the oils, etc. from

manufacturing will be burning off the fireplace. We recommend

burning the fireplace 3 hours; completely cooling down the

fireplace, removing the glass and cleaning it with household glass

cleaner or Glass Bright; replacing the glass & continuing to burn the

fireplace an additional 9-21 hours. (Make sure you re-latch the

glass so it is securely fastened on your fireplace.) If necessary,

open a window to release any odor during this process. This should

eliminate the manufacturing smell on a new fireplace.

I have an odor in my gas fireplace

On gas fireplaces that are not brand new and are emitting some

odor, try cleaning behind the upper and lower louvers. Dust can

cause odor. Another source of odor can be the items you have on

your mantel. Remove all objects from your mantel and then

replace the objects one at a time. A third source of odor can be

from the adhesives used in surround materials. This will need to be

investigated by your installer. If these suggested sources don’t

correctly identify the odor, contact your dealer where the fireplace

was purchased and have your fireplace inspected.

Why am I feeling a cold draft from my fireplace?

There are several possible causes of feeling cold air from a gas

fireplace.

Check around the area where the gas line enters your

home. That is the primary cause of cold air infiltration. You

can stuff fiberglass or foil tape insulation in the hole to

prevent the cold air from coming in there.

1.

Check to make sure that your glass is clamped on tight by

all clamps or screws. You would need to remove the front

on the fireplace and look top & bottom, at all corners of the

fireplace. (Make sure you hold the glass in with one hand

while examining and checking the clamps with the other.)

2.

If the fireplace is mounted on cement versus plywood, that

can also transfer cold into your home.

3.

If the chase area or "doghouse" is not insulated adequately,

that is another possibility. Please check out the insulation of

the chase with your builder or installer.

4.

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Can I adjust the flame height on my fireplace?

Flame height adjustments are available on many gas units. Check

the manual for your appliance, or talk with your dealer, to see if

you have this option available.

How do gas fireplaces vent?

The majority of our gas fireplaces and inserts are direct vent (DV).

This means they have a fixed glass front which seals the gas burner

and combustion firebox off from your home. 100% of the

combustion air used by the fireplace comes from outside the home

through a coaxial pipe. A smaller pipe inside the larger pipe

eliminates all combustible gases, maintaining indoor air quality. The

vent can be run horizontally through an outside wall, or vertically

through the roof, depending on your preference.

What is the difference between a Direct Vent and a B-Vent

gas hearth product?

A B-vent must be vented vertically and uses fresh air from inside

the home to provide oxygen to the fire. A direct vent has a sealed

glass front and pulls all of its fresh air from outside the home.

Direct vents can be vented vertically or horizontally through an

exterior wall. Direct vents are a completely sealed system; B-vent

appliances are not.

Is direct vent the same thing as ventless?

Absolutely not. A direct vent uses a high temperature glass panel to

seal off the burn area of the fireplace from the interior of the home.

It pulls 100% combustion air to feed the fire from outside the

home. Because of its design, a direct vent gas fireplace will not

effect the indoor air quality of your home. Since no air from your

home is going up the chimney, a direct vent model is very efficient.

Vent free should actually be called room vented since the

by-products of gas combustion all spill back into the room. The

single largest by-product of the gas combustion process is water

vapor. Over sizing or overuse of a vent free hearth product can lead

to excess moisture in a well built, tightly constructed home. Excess

moisture inside the home can contribute to odors, mold and mildew

inside the home.

Can I use an existing masonry chimney as the vent for my

gas fireplace?

No. The larger size of a masonry chimney is unsuitable for use with

a factory built fireplace. We do have several models of wood

burning or gas burning inserts that are designed for retrofit into an

existing masonry fireplace, and they come with special venting that

can be used inside an existing chimney. Your local dealer can help

you pick the insert that best fits your needs

Can I position my gas logs in a different fashion or use a

different log set?

Not on a direct vent or B vent model. A gas fireplace is an

engineered system that includes the firebox, burner, logs, venting

and options which are tested and listed by AGA or UL. Changing any

of the specifications or placement of the logs could void your

manufacturer's warranty, and possibly even your homeowner's

warranty.

Why do logs collect soot?

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Sooting is a result of impingement caused by incomplete

combustion, i.e. flames coming in contact with a surface, cooling

the flame, and preventing combustion.

How do I clean my gas logs?

Never, ever wash your logs. Remove the logs carefully from the

fireplace in a box, take them outside and use a soft brush or

vacuum to clean them. Make sure you replace the logs exactly as

they were originally placed.

What do I do if one of my gas logs breaks?

You will need to contact the dealer in your area to order a new log.

Do not use your fireplace until your log set is complete and placed

properly.

Back to top

WOOD

What does an outside air kit do and do I need one?

For wood burning fireplaces, you should consider installation of an

outside air kit. It provides additional combustion air to the fireplace

that feeds the fire with oxygen from outside your home. This will

help the performance on any fireplace installed in tightlyconstructed or well-insulated homes.

What’s the best way to start a fire in my fireplace?

If your fireplace does not have a gas starter, arrange kindling

(small diameter sticks) in a crisscross pattern on top of crumpled

newspaper under the grate before arranging the logs. Arrange logs

in a safe way to ensure that logs don’t roll out during burning. Note

that the first few fires you build in your woodburning fireplace

should be small to help avoid excess cracking or spidering in the

refractory. NOTE: Do not over fill your fireplace, as this will cause

unsafe operation.

How can I find the model or serial number?

Each fireplace has a rating plate either inside the operating door or

in the lower controls cavity. On that rating plate is your model

number and serial number. Woodburning fireplaces have a metal

serial/model plate in the upper left side or right side of the firebox,

or riveted on the smoke shield behind the screen. Gas burning

fireplaces and inserts have a serial/model/rating plate in the lower

cavity controls area. Gas stoves have a serial/model/rating plate

attached to the back of the stove or inside the pedestal base.

How efficient is a woodburning fireplace?

While they produce some radiant heat, most woodburning

fireplaces are primarily decorative. Even heat circulating models

still pull a tremendous amount of air from the home. There are

several woodburning models that are efficient and clean burning.

We also have several woodburning stoves and inserts that are very

efficient.

Can I get glass doors for my woodburning fireplace?

Glass doors are available for current model fireplaces. Check with

your local dealer on availability of doors for older models. It is

important that you purchase glass doors that the manufacturer of

your fireplace sells for your particular model. Using a non-approved

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door can block off cooling air into the firebox chassis and cause a

potential fire hazard.

How should I use the glass doors on my woodburning

fireplace?

The doors should always be fully open or fully closed. Glass doors

should be fully open when starting a fire and when the fire is

burning strongly. The glass doors should be closed as the fire dies

down to minimize the amount of room air going up the fireplace

chimney. When burning gas logs in a woodburning fireplace, the

glass doors should always be fully open when the gas logs are

burning. ALWAYS keep the screen mesh on your fireplace closed

when using the fireplace to guard against sparks popping out of the

firebox area. If you have a see-through woodburning fireplace, the

doors should be either closed or open on both sides when burning.

Can I partially close the damper on my woodburning

fireplace so less air goes up the chimney?

No. The damper must be in the fully open position when using a

woodburning fireplace. Partially closing the flue (chimney) damper

can cause smoke to spill into the room when burning wood, or

cause carbon monoxide (CO) to come into the room when using gas

logs.

Can I add a fan to my woodburning fireplace?

You can if you have a heat circulating model, which means there

are louvers in the top and bottom facing of the fireplace, and if

there is electrical power to the junction box behind the lower

louver, then you can easily install a fan kit.

I have a fan kit on my woodburning fireplace but it doesn't

seem to blow much air.

Our fans are purposely designed at lower CFMs (cubic feet per

minute). There are two reasons for this. First, to minimize fan

noise. Second, a high velocity would tend to cool the air

temperature coming out of the top louver of the fireplace. The fan

is designed to move warm air into the room, not to move air clear

across the room.

Why am I feeling a cold draft from my fireplace?

There are several possible causes of feeling cold air from a wood

fireplace. You will want to make sure the damper is closed. Also

check the installation manual for any other potential openings that

may need to be shut. If the fireplace is mounted on cement versus

plywood, that can also transfer cold into your home. If the chase

area or doghouse is not insulated adequately, that is another

possibility. Please check with your builder or installer on the

insulation of the chase.

If I want to convert my woodburning fireplace to gas, is a

set of gas logs or a gas insert going to be my best option?

Your decision really comes down to how much a priority heating

efficiency is for you. If you want a lot of heat from your fireplace,

you should consider a direct vent gas insert. From a cost

standpoint, an insert will cost approximately five times the cost of a

nice gas log set. However, since the insert is very efficient, it will

pay for itself over a period of a few years in gas bill savings. We

offer both a full line of inserts and vented gas logs to choose from.

Installing room-vented or vent free log sets in our woodburning

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fireplaces is unacceptable. Doing so will void your warranty on the

fireplace and possibly your homeowners insurance.

How do I convert my woodburning fireplace that has a gas

log set installed back to wood?

For vented gas log sets, you need to remove the log set and grate,

have the gas line capped, and install a grate rated for natural wood.

Also check the damper to make sure it has not been removed and

is functioning properly. If needed, a damper repair kit may be

available (and installed) to make the unit fully functioning as a

woodburning fireplace.

How can I eliminate the odor in my woodburning fireplace?

On new woodburning fireplaces, first determine what you are

burning. You should only be using seasoned wood, newspaper, or

kindling. Firestarters can cause a smell. Seasoned fireplaces: what

have you burned in the past? Have you cleaned the fireplace prior

to burning? If you have used firestarters and/or prefabricated logs,

these products are bound together with a wax-type substance,

which does not dissipate. This wax can pool and has been found

under the hearth refractory and can cause a very foul odor. Also

check what is on top of the fireplace. Remove all objects from

mantel to see if this eliminates the smell.

How does the Quadra-Fire wood burning system compare to

a catalytic converter system?

The Quadra-Fire wood stoves incorporate secondary burn tubes,

which are more efficient, burn cleaner and require less

maintenance than stoves with catalytic converters. More than 50%

of the heat from your wood stove comes from burning the smoke,

and stoves with secondary burn tubes burn that smoke inside the

firebox, instead of in your chimney. Generally, the Quadra-Fire

wood stoves average less emissions versus the EPA standard of 6

grams per hour. They are very clean burning. And, over the life of a

catalytic converter stove, you will need to replace the converter

several times. This is quite a costly maintenance requirement. You

will not need to replace the heat tubes on the Quadra-Fire stoves.

Back to top

PELLET

Why are pellet stoves so popular?

They are very easy to use. Quadra-Fire pellet stoves offer

automatic ignition (no matches or buttons to push), and a

thermostat which can regulate the room (or house) temperature

perfectly, turning the stove on and off whether you're at home or

away. Plus, they cleanly burn pellet fuel which is an

environmentally friendly choice!

What are pellets made of?

Pellets are made by compressing fine sawdust through a high-speed

molding process. There are no additives; the natural binders and

resins in the wood hold the pellet together.

Can I burn corn in my pellet stove?

In newer pellet stoves from Quadra-Fire you can. We recommend

burning a maximum mix of 80% corn/20% pellets. A 50/50 mix of

corn and pellets is ideal for optimal burn.

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How can I find the model number?

The model number will be located either in the hopper or on one of

the side panels. On that rating plate is your model number and

serial number.

How often should I clean my firepot?

In some cases, it may be necessary to clean the firepot on a daily

basis. The build-up of clinker material will depend on the quality of

fuel being used. Firepot cleaning involves simply pulling the

cleanout rod on the front of the stove. If the rod is hard to pull, it

may be necessary to use a scraper or screw driver to chip away the

carbon material that has built up on the bottom plate of the firepot.

Once debris is chipped away, the rod will be easy to pull.

How often should I clean my firebox ash?

The firebox ash should be removed at the same time that the

firepot is cleaned. Frequent cleaning of the ash in the firebox will

help slow down the build-up of ash in the exhaust blower and vent

system. Deposit ashes in a non-combustible container.

How often should I clean my heat exchanger?

The heat exchangers can be cleaned by pulling the 2 rods located

under the top lid of the stove. The rods should be pulled each time

the firepot is cleaned. A more thorough cleaning will be needed at

least once a month. This will include removing the baffle plates in

the firebox and accessing the clean-out plate on the right hand side

of the stove. This is necessary to remove the excess ash that is left

behind from the use of the pull rods for the heat exchanger tubes.

How often should I clean my vent/chimney system?

This needs to be cleaned and inspected at least once per year. It

may be necessary to perform more frequent cleaning if there is a

lot of horizontal pipe sections. Ash will build up more quickly in the

horizontal sections.

How often should I clean my blowers?

The blowers may only need to be cleaned once per year. If the use

of the stove is heavy, then it may need to be done more frequently.

If the blower is getting noisy, then the fan blades will need to be

cleaned.

Can I still purchase a ceramic firepot for my pellet stove?

No, ceramic firepots were discontinued in 1996. Conversion kits are

available to convert your older unit to the new style EZ Clean cast

firepot.

Which Quadra-Fire pellet stove will operate in event of a

power outage?

All of our pellet stoves will operate in the event of a power outage if

you have generator backup. There is no battery back-up system

built in to the pellet stove itself.

My cleaning rod for the firepot is sticking.

Carbon is building up on the plate, making the rod harder to pull.

Loosen the slide plate bolt to the point where the distance between

the firepot bottom and the slide plate is about a dime's width. That

should help with opening and closing the firepot.

Remote Controls

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What are the main components of the remote control?

A hand-held transmitter. This is like a TV remote with which

a person operates various features of the fireplace.

1.

A receiver. This is located inside or near the fireplace and

receives the radio frequency from the hand-held

transmitter.

2.

A Solenoid This provides the option of a remote controlled

variable flame. The solenoid is installed onto the regulator

(located on the gas valve) of the fireplace to vary the gas

pressure to the burner.

3.

Why should I buy a remote control?

Remote Controls are a consumer convenience. They are great for

the busy lifestyles of today and will enhance the relaxing mood

created by our gas fireplace by allowing the user to relax in their

favorite chair and operate their fireplace while reclining in comfort.

They are especially convenient in large rooms where a switch on

the fireplace or on the wall is not always easily accessed. It is also

an extremely popular option for bed/bath sitting rooms.

Can I have a hand-held remote control and a wall switch?

Yes! However, there is an operational priority (Pecking order) of the

various ways to turn your fireplace ON or OFF. The highest priority

goes to the ON/OFF switch located near the valve assembly. For

example, if you have the fireplace is turned “ON” via this switch, it

will negate the wall switch and ON/OFF feature of your remote

control.

Next, the wall switch takes priority over the remote control. In

other words, if the wall switch is in the “ON” position and the units

switch is in the “OFF” position, the remote control will not be able to

turn the fireplace on or off.

How far away from the fireplace can I be and activate the

fireplace with a remote control?

The FCC in the United States and IC in Canada regulate the

distance in which a radio frequency from the hand-held transmitter

can operate. In optimum conditions, this distance is 90 feet. Since

there are many things than interfere with radio frequency the

maximum realistic distance from which a hand-held transmitter will

communicate with the receiver is 25 feet. Radio frequency will go

through normal residential constructed walls (wood, plaster,

drywall), but distance will be reduced traveling through walls.

How long will the batteries last?

Under normal operating conditions the batteries should last 6 – 12

months. Each of the two batteries used in the hand-held

transmitters should be producing 1.5V to 1.6V to operate. If the

batteries are generating 1.3V to 1.35V or less the batteries should

be replaced and can cause intermittent operation.

My remote control is not working. Why?

The following are the top reasons why remotes do not function:

Batteries do not have enough power or are installed

incorrectly.

1.

Misunderstanding on how the remote features operate the

fireplace.

2.

3. The slide switch on the receiver is not in the correct

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position.

The remote hand-held transmitter has not had the “learn”

function activated to the receiver.

4.

For standing pilot units, the thermopile must generate a

minimum of 200 Millivolts. The fireplace requires more

millivolts to operate via the remote control because it adds

resistance to the system.

5.

Defective component, for which replacement parts can be

purchased or replaced under warranty within 1 year of the

purchase of the remote.

6.

My remote will not turn my fireplace off. Why?

The on/off switch on the fireplace and/or wall may be in the

on position. This will over ride the remote control feature.

1.

The remote is in the thermostat mode and the temperature

of the room has not exceeded the desired temperature

setting by 2 degrees Farenheit or 1 degree Celcius.

2.

Batteries in the hand-held transmitter are old and

underpowered. May work up close and will not work a few

feet away.

3.

4. Hand-held transmitter is outside of the 25’ of operation.

Hand-held transmitter has been dropped and the frequency

has been moved off the frequency of the receiver.

5.

The temperature reading on my hand-held transmitter does

not match my house wall thermostat. Why?

Each system is calibrated by the manufacturer and may not match

exactly. If the temperature readings are within 3 degrees this is

within the specification.

The temperature from one device to another is difficult to

determine. The location of the thermostat is very important to the

temperature that you are reading at any point in time. The

important thing to remember is that you should develop a comfort

area and the appliance will keep you at your comfort level rather

than the exact temperature read out.

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