# Hog an

Lovell s Hogan Lovel l s US LLP Columbia Square 555 Thirteenth Street , NW Washington , DC 20004

December 20,2013 

### BY ELECTRONIC SUBMISSION 

### BY ELECTRONIC MAIL Docket DOT -OST -1998-3304 Docket Operations Facility U.S

. Depart ment of Transportat i on West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, DC 20590 M ichael C rook Coordinator , Transportatio n D isast e r Ope rat i o ns T ransportation Disaste r Ass i stance D i vision N ational Transportation Safety Board 490 L ' Enfant P l aza East, SW Washington, DC 20594 Re: Plan to Address the Needs of Families of Passengers Involved in A i rc raft Accidents -- Submission of Plan for ACM AIR CHARTER Luftfah rtgese l lschaft mbH Ladies and Gentlemen: Pursuant to 49 U.S.C

. 

### § 41313 and DOT ' s Notice dated Janua ry 20 , 2004 , ACM A IR CHARTER Luftfahrtgesellschaft mbH ( " ACM " ) hereby submits a plan to address t he needs of fa mil ies of passengers involved in accidents within t h e United States that invo l ve a ircraft under t he o p e rati o n a l control of ACM ( " Plan")

. The enclosed Pla n describes procedures t hat comply with t he req u i re m en ts of the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H
. Fo rd Avi ati o n Investment and Reform Act for the 21st Century (AIR-21) and the Vision 1 00-Cen t u ry of Av iation Reauthorization Act
. ACM ' s 24-hour contact i nformation for use i n the event of an emergency i s as follows (co nt a ct information deleted from DOT version of l etter) :

In addition , please feel free to contact the undersigned i f you have any quest ions co n ce rning ACM ' s operations or the procedures descr i bed in t he enclosed Plan
. Sincere l y, 

# /~/

~/ r Sheryl R
. I srael Counsel for ACM AIR CHARTER Luftfahrtgesellschaft mbH Enc l osure
Hogan Love ll s US LLP i s a l i mited li abil ity p artners hip re gi st e re d in t h e D ist r ict of Co lumb i a . " H oq an Lovell s · i s an intemat i on alleg al p racti ce t hat i n dudes H ogan L eve n s US LLP a n d H og an Lovells Interna 1 iona l LL P , w ith offices i n : A lica n te Amsterdam B a l timo re B ei i i ng B r u ssels C ara cas Colora d o S p ri ng s O enve r D ubai Dussel d o rf F ra n kfu rt Hamburg Hano i Ho Ch i Mi n h C ity Ho ng Kong Ho ust on Johanne s bu rg Lon d on Los An geles Lu xembo urg M ad r i d M i a mi Mi lan Moscow M u n ich N e w Yo r k Northern V i rg inia Paris Ph i l a d e lphia Pragu e R i o de J a n ei ro Ro m e S a n Fra n cisco S ha ngh a i Sili con Valley S i n gap o re Tokyo Ul aa nb a ata r Warsaw Wa s h ingto n DC Associat ed off i ces : Budapest J akarta Jeddah Riyadh Zagre b , For more inform ati o n see www. hoganlovell s . oo m

# ACM FA MIL 

# Y ASSISTANCE PLA N
AIR CHARTER

1
. ACM AIR CHARTER Family Ass istance Plan ACM AIR Chart e r doe s hold a Fore ign A i r C a rri e r Pe rmit i ss u e d by t h e US

. of A m e ri ca Depart me nt of Tra n s p ort at i o n. Thi s Fa mily Assist a n ce P l a n i s pre p ared i n accorda nce w i th the re quireme n ts of T itle 4 9 U. S. C. Secti o n 41313 a n d s u p p le m e nts the a pplica ble proce dures l aid dow n in AC M AI R CHA RTER ' s E m erg e ncy Re s p on se Manua l
. Any revision to this plan shall be sub m i tt e d to t h e Secret ary of Tra n s portati on and th e Ch a irm a n of th e Nati o nal Tra n sp ort at i o n S afety B oa rd
. Thi s Fa m i ly Ass ist an ce P l an i s addre ss i ng th e need s of the fam i lies of pas s e n ge rs i nvol ved in a n a ircraft a cci d e nt w i thin th e Un i t ed S t ate s that involves a n a i rcraft unde r th e co nt rol of A C M AIR C HA RT E R 2
. COM M UNICATION WITH THE PUBLIC F o l l owi ng an av iation di s a st e r w i th i n th e United S tat es invo l ving an a i rc raft under cont rol of ACM A I R CHART ER , a toll - free reli a bl e phone numb e r wil l be p ub l ishe d o n a d e d i cat e d e m e rge ncy homepage of th e comp a ny Th e Te l e pho n e E nqui ry C e nt re a s defi ne d in th e Emerg e ncy Re s po n s e M an u a l c h apt e r 15 w i ll be s uffi c i e n t ly st affed to t a ke cal ls t o s uch numb er f rom fa mi li es of passe n ge rs involve d in the a ccid e nt 3
. Notification to Fami l ies A C M AI R C H ART E R ' s Fami ly Ass i stance Tea m (refe r t o Emerg e ncy R espo n se M an u a l ch apt e r 14) will not i fy as s oon a s pra cticabl e , wh eth e r or not the n ames of al l of th e p asse ng e rs have been ve r ifi e d , and in p e rs on to th e extend pract i cab le , t h e fam i lies of p a s se n ge rs of an acc ident th at i nvolves a n a ircraft under the co ntro l of A C M A I R CH A RTER a nd res ults in a sign if ica n t lo s s of lif e b efore providing an y public n ot i ce of th e n a m es of such pa s sengers . The Fam ily Ass istance Te am m e mb e rs a re s ui tab l y t rai n e d to p e rform th i s t as k
. No fa mi l y m e mb e r will be not i fied unle s s it is a s sured by c hecki ng t h e Passen g e r M a ni fest t hat t h e p a s se n ge r h a s actu a lly bo a rd e d the a i rc raft an d the n ot i ficatio n i s re l ease d by the E merg e ncy Di rect o r . The F a m i ly As si stance Team wi l l con s ult with th e fa m i ly of eac h passe ng er rega rdin g the di s p os it i on of all remains and person a l effects of t he pas s eng er wi th i n th e co n tro l of ACM AI R CH A RT E R 4. L I ST OF PASSENGERS I mmediate ly afte r receiving notification of an a ircraft a ccident the AC M A I R CHART ER Op erati ons Contro l C e nt re will verify the pass e n ge r manif e st
. If in do ubt th at a p asse ng e r h as boa rd e d t he aircraft , the Ope ration s Cont rol C e n tre shall u s e a l l p o ss i b l e effo rts ( L e by ca llin g t h e H a ndlin g Agent of th e d e pa rture a i rport) to assure that th e passe n ge r wa s rea lly o n boa rd th e a i rcraft
. I f still in doubt the Family As s istance Coo rdin ator will inform th e E m e rg e ncy Dire ctor who w i ll d e c id e how to proce ed. A ve r i fied passe ng e r li st s ign e d by th e Emerg e ncy Direct or should be avai l a bl e w i t h in 30 m inutes aft e r n ot if i cat i on of th e acci d ent and a copy m u st i mm e di atel y be provided t o t h e US N TS B a nd the Stat e Dep a rtm e nt Whether t he list is verif i ed or not , it m ust be provi ded imm e di ately upon request to th e di rect or of famil y support se rv ices and the

### ~



# ACM - -- 

# FA MIL Y ASSISTANCE PLAN
AIR C HARTER 

### in d ep e nde n t non - profit org a niz at i o n des i gnat e d by the Bo a rd for t h e acc i de nt u n d e r 49 U
. s . e . Se ct ion 1136 (a), wit h s u bs e q uent up dat es . 5. CONSULTATION REGARDING DISPOSITION OF REMAINS AN D E FFE CTS Th e Fam ily As si st a n ce Tea m w i l l co n s ult with th e fami l y of each pas s enger re g a rdi n g t h e d i spo s i tio n of a ll rem ai ns and p e rson a l eff ects of th e pa sse nger withi n th e co n tro l of AC M A IR CHA RT E R 6 . R E TU R N O F POSSESSIONS As so o n as the po sse s s ion s of a pa s se nge r a re re leased by the i nve st i gat or- i n - ch arge an d i f req u est e d by th e family of the p asse n g e r, ACM A I R CHART ER wil l return a n y p ossess ion re gardl e s s of condition to the family of the p a s s enger . 7
. UNCLAIM E D POSSESSIO N S I f ACM AIR CHART E R i s advis e d by the fa mily of a pas s e n ge r n ot t o retur n a ny po ss e s s io n of a pa ss enger to the family or i f th e re are any pos ses s ion s w ith in the co n t ro l of A C M AIR C HA RTE R which cou l d n ot be id e ntifi e d or whi c h i s unc l a i med , A C M AIR C H A RT E R will secu re ly store t h e s e possessi o ns for at l ea st 

### 1 8 mon ths
. 8. MONUMENTS A C M AIR C HARTER will con s u lt with the family of e ach p a ssenge r a b out co n st r uct io n an d l ocat i o n w i th i n th e U
. S of any m onu me nt to t h e p asse ng e rs inc l ud in g any in sc r i pti o n on t h e m o num e nt
. 9 . EQUAL TREATMEN T O F PASSENGERS ACM A I R CH ART E R wil l treat fa milie s of n on - reve nu e pass e ng e rs of th e a ccide n t the s ame a s t h ey t re at reve nue p a s s engers. 10 . SERViCE AND ASSISTANCE TO FAMILIES OF PASSENGERS ACM AI R C HART E R will work with a ny org a niz ation d e s i gn at e d u nde r 49 U S.C

. S ect ion 

### 11 36 (a)( 2 ) on an on g oing bas is to ensure that famili es of passengers rece ive an app rop r i ate l eve l of s e rvices and assistance followin g a n acc i dent
. 11 . COMP E N S ATION TO SERVICE ORGANIZATIONS ACM AIR CHART E R will provid e rea s on ab l e compensation t o an y orga ni zat i on d es ig nate d u nd e r 49 U. S.C. Sect i on 

### 1 1 36 ( a)(2 ) for se rvices provi de d t o or on beha lf of A C M AI R CHARTER by t hat organ i z at i on 12. TRAV E L AND CARE' EXPENSES ACM A I R C HARTER w i ll support fam i l ies of pa ssen g e rs in travelling t o t he l ocatio n of th e accid e nt an d provid e for the phys i cal ca re of th e fa milies whil e th e fami li es are st ayin g at suc h l ocati o n . 13 . R E SOUR C ES FOR PLA N A C M AI R C H ART E R wil l p rovid e suffici e n t res o u rce s to ca rry out t he pl a n 1 4 . T R AINING OF EMPO L YEES ACM AIR CHART E R w i ll p rovid e init i al and recurre nt t ra ini ng to em pl oyees and a g e nts wh o a re fulfilling a function in the emerg e ncy res pons e t e a m t o m eet the n eeds of s urv i vo rs a nd fa m i ly members following an acc ident
.

# ::-

ACM FA MIL Y ASSISTANCE PLAN
AIR CHARTER
15. CONSULTATION ON CARRIERS RESPONSE NOT COVERED BY TH E P LA N I n th e even t t hat ACM AIR CHART E R vo lunt ee rs a ss istan ce t o Un it e d States cit ize ns w it hin the Unit e d S tat e s with res p ect to an ai rcraft accid e nt outside th e United States i n vo lvi n g majo r l oss of l if e , A CM AI R CHA RTE R wil l con s ult with t he B o ard an d th e Department of S t ate o n t he prov i s i o n of t h e assist an ce 16. NO T IC E CONCERNING LIABILITY FOR MAN · MADE STRUCTURES I n th e eve n t that A C M AIR CHART E R is involve d in a n acc id ent that res u lts in signi f ica nt d amage t o a ma n -ma d e str ucture o r ot h e r prop e rty o n th e ground that i s not g over n me ntow ne d , ACM AIR CHARTER wil l p romptly provid e n otice , i n writi n g , to t he ext e n d pra cti ca bl e d irect l y to th e own er of the structure o r oth e r property abo u t liabi l ity for a ny p ro perty d a m age a nd me a n s fo r obta ining comp en s at ion. T h e w r i tt e n n ot ice s h al l advi se a n own e r to cont a ct th e insurer of the p rop e rty as th e aut ho rit ati ve s o urce for in formation about cove ra g e and com p en satio n and to not re l y o n u noffic i al info rm at i o n off e red by ACM AIR CHART E R re present atives abo ut co m pe n sat i on by ACM AIR CHART E R fo r a cc i dent - site property damage ; and t o obta in p h ot og raphic o r oth e r d e t ai l e d ev i d e nce of prop e rty as so o n as p ossible afte r t h e a cc i d e n t , consist e nt wi th re st rict i o n s on access to th e a ccid e nt sit e . 17. SIMULTANEOUS ELECTRONIC TRANSMISS I ON OF NTSB HEARI NG S I n case that th e NT S B con du ct a publi c hea r ing on a n a ccident invo l vi n g a n AC M AIR C H ARTE R ai rcraft at a l ocation greate r than 8 0 m i l e s from the accident site , A C M AIR CH ARTER wil l e ns ure th at th e pro cee ding is m a de ava ilabl e s imultane ou sly by elect ro n i c means at a lo cat ion o p e n to t he pub l ic at both t he origin c ity and destin ation c i ty of t he A C M A I R C HA RT ER flight i f th e c ity is l ocated i n t he Un i t e d Stat e s . Nove m b er 19, 2013 A C M AI R C HART ER 

# 7 rz a ~:e7 2 '

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