General
Gas
Wood
Pellet



### GENERAL

How do I light my pilot? Click here for step-by-step instructions to light y our pilot.

Where can I purchase parts or accessories for my fireplace/stove/insert? You can call our service department at 1-800-660-8845 – we sell a wide array of accessories from fan, remotes, and decorative fronts and surrounds. Please have your model and se rial number ready when you call. Click here to learn where to find you model and ser ial number.

What does the term zero clearance mean? Zero clearance has two meanings. The first is wheth er or not the fireplace can be placed on a floor without footings . All of our fireplaces are classified as zero clearance, meanin g they do not need special footings. The second meaning of zero c learance is if you are able to finish up to the face of the firepl ace, so that no metal shows after installation is complete. There a re several models on our website that are capable of this clea n-faced, zero clearance finish. Check with your local dealer on w hich models are suitable for this type of installation.

What is a flue? A flue is another name for the fireplace chimney or venting system. The flue can be vented through the roof with a flas hing or in a pre-constructed chase. Direct vent flues can be ven ted horizontal out the side wall of your house.

Should I have any type of inspection done to my fir eplace,
stove or insert? Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.

If I want to convert my wood-burning fireplace to g as, is a set of gas logs or a gas insert going to be my best option? Your decision really comes down to how much a prior ity heating efficiency is for you. If you want a lot of heat fr om your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a products PRODUCTS services

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1 of 13 1/31/2012 11:06 AMnice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas lo gs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

My fan kit is too noisy. What can I do? Our fan kits come with a rheostat control (like a l ight dimmer). You
can turn the control down to reduce the air noise f rom your fan.
The fan control can be found in the control area be hind the lower louver of the fireplace. We also provide optional r emote controls which can control your fan speed and flame height f rom your favorite chair! Your dealer can help you with addin g a remote control.

How often do I have to clean the gas fireplace and vent? Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, yo u should have a qualified service technician perform an appliance c heck-up at the beginning of each heating season.

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### GAS

How can I find the model number? Gas burning fireplaces and inserts have a serial/mo del/rating plate in the lower cavity controls area. Gas stoves have a serial/model /rating plate attached to the back of the stove or inside the pedestal base.

How do I remove the glass from my fireplace? Please refer to the installation manual or users gu ide for your fireplace to see how the glass is attached to your specific model and
instructions for removal.

How do I clean my glass? It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etc hing of your glass. Make sure your glass is completely cooled. It is al so

recommended to turn the gas off when servicing your appliance. 1.

Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your firepla ce (following the instructions in your manual) and lay it on a soft surface. 2.

Wipe both sides with household glass cleaner (do no t use a product with ammonia), using a soft cloth. 3.

For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard wate r deposit glass cleaner recommended by your servicing
dealer. 4.

Carefully replace glass on front of fireplace (foll owing the instructions in your manual), making sure glass ass embly
and front are secured. 5.

After this initial cleaning, clean your glass as of ten as necessary, particularly if adding new ember materia l. 6. 

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2 of 13 1/31/2012 11:06 AMNever use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

Why do I have blue flames? This is normal in the first few minutes of operatio n. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit.

How often do I have to clean the gas fireplace and vent? Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, yo u should have a qualified service technician perform an appliance c heck-up at the beginning of each heating season.

What is the difference between "steady state" effic iency
and AFUE? Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are ca lculated in this rating. By including the off cycles (when the firep lace is turned off) a more accurate yearly operational cost can be esti mated.

Can I shut the pilot off in the summer? It's not recommended in climates that are high in h umidity. Otherwise, you can turn the pilot off when you won’ t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.

How much gas does the pilot light use? A pilot light will burn 800 to 1500 BTUs/hr. Your m onthly gas bill should include your exact cost per "therm" (100,000 BTUs). Based on this rate you can calculate the cost for your ar ea to operate a pilot light. On average a pilot like consume anywhe re for $12.00 to $14.00 of gas per month.

What is an IPI ignition system? Intermittent Pilot Ignition is an electronic system , which uses an electrode to ignite the pilot gas. In turn, the pil ot flame lights the main burner gas. The term Intermittent is used beca use the pilot burner flame is only present when the main burner i s operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the app liance is not in operation.
Intellifire , an ignition system exclusively featured in Heatil ator, Heat & Glo & Quadra-Fire products, is an energy-sav ing pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup sys tem that supplies power to spark the ignition flame in the e vent of a power outage.

Should I leave the batteries in my IPI system? If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage. Call Fireside on how you can purchase an IntelliSwitch wall control or remote.

I have a fan kit on my gas fireplace, but it doesn' t seem to blow much air. Home | Contact Us | Site Map | Privacy Policy & Ter ms | Locations | Call us
at: 425-251-9447 Copyright © 2010 Fireside Hearth & Home | All right s reserved | Site design by Sibyl Design, Inc. 

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3 of 13 1/31/2012 11:06 AMYour fan kit has a rheostat control (like a light d immer). You can get more air from your fan by making sure the fan c ontrol is turned up to the desired level. The fan control can be fou nd in the control area behind the lower louver of the fireplace, or o n a wall switch with rheostat. We also provide optional remote cont rols which can control your fan speed from your favorite chair! Yo ur dealer can help you with adding a remote control.

My fan kit is too noisy. What can I do? Our fan kits come with a rheostat control (like a l ight dimmer). You
can turn the control down to reduce the air noise f rom your fan.
The fan control can be found in the control area be hind the lower louver of the fireplace, or on a wall switch with r heostat. We also provide optional remote controls, which can control your fan speed from your favorite chair! Your dealer can help you with adding a
remote control.

Can I install a blower or fan kit on my fireplace a fter the fireplace has been installed? Many of our gas fireplace models that have louvers or grills on the
front can have a fan kit added. You will want to ma ke sure that electricity is run to the junction box underneath t he fireplace first, before ordering & installing a fan kit. You can tes t the junction box by plugging a lamp into the junction box and switch ing it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to r un electric to the fireplace first before the fan kit could be install ed. You can order a fan kit through your local dealer; installation ins tructions are packed with it.

Can I operate my fireplace with the fan off?
Yes.

Why will the blower not turn on right away? Most fans are wired into the fireplace with a fan s ensor switch. This
switch will activate the blower when the firebox he ats up to a certain temperature. It will also automatically tur n the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you wi ll not be circulating cold air in your home. The amount of ti me needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in F irebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds th e heat inside your firebox resulting in higher radiant heat and greate r efficiencies

Can I cover the louvers on my fireplace or insert f ace?
No. The louvers allow room air to move around the h eat exchanger. Blocking this air flow can cause fires and will voi d your manufacturer's warranty and possibly your homeowner 's warranty.

Can a gas fireplace be installed in a bedroom? Yes, however, it’s best to confer with a local deal er to make sure the proper size and type gas unit is installed.

Can a gas fireplace be installed in a bathroom? Yes, provided the model includes a tempered glass f ront. It is also recommended that you do not install the fireplace w here it is in danger of having water splash directly on it, nor i nstall where there 

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4 of 13 1/31/2012 11:06 AMis a slippery surface where you are in danger of sl ipping or falling.

Can I install a traditional or plasma TV above a ga s fireplace? You need to check with the manufacturer of your tel evision. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.

Can I burn wood or other materials in my gas firepl ace? No! Burning anything other than natural or LP gas i n a gas fireplace or stove will create a potential fire hazard and pr esent a danger to your home and its occupants. Only burn the gas fuel for which the unit was originally designed.

Can gas hearth products burn either natural gas or LP gas? They can burn one or the other, but not both. You n eed to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available w hich will allow a unit to be changed to match the proper fuel type.

Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace? On the contrary, the glass panel keeps warm room ai r which your furnace has already heated from going up your firep lace flue. Direct vent fireplaces are excellent sources of zone heati ng by bringing room air in the bottom grill, heating and returning it to the room through the top grill.

Can I remove the glass panel on my gas fireplace? Not if your fireplace was shipped with a glass pane l on the front. Direct vent fireplaces are sealed combustion system s and need the glass on to function properly. We sell optional scr een mesh panels that go on the front of the glass that takes away a ny reflection, and adds an additional safety barrier against accidenta l contact with the hot glass panel. The other type of gas fireplaces w e sell, called B-vent fireplaces, come with fixed, not sealed, gla ss fronts. You would need to check with your local dealer in the a rea to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the sp ecific unit installed, we cannot recommend that the glass be re moved unless the specific model of unit denotes that it can be r emoved and the fireplace will still operate safely.

The glass on my fireplace is unusually hot. The glass on a gas fireplace WILL reach very high t emperatures. USE CAUTION: Carefully SUPERVISE children in the sa me room as your appliance; alert everyone to the hazards of hi gh temperatures; do NOT operate with protective barrie rs removed; keep clothing, furniture, draperies and other combu stibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.

The mantel on my fireplace is unusually hot. While direct vent gas fireplaces are designed princ ipally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL 

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5 of 13 1/31/2012 11:06 AMstandards for combustible temperatures. The allowab le is 117°F above room temperature for combustibles. Average ro om temperature is 70-75°F; therefore a 187-192°F surfa ce temperature can be expected. On a solid surface, 15 0°F is very hot to the touch (to put this in perspective, water boi ls at 212°F and the average bath water temperature is 110°F).

Will my gas hearth product still burn if I lose ele ctricity to my home? If your model has a standing pilot light or our pat ented IPI System, which works on a battery back up of 2 D cell batter ies, it will work in event of a power outage. You will need to instal l batteries for operation. If you have a fan or a remote control op tion, they will not work without power, but the appliance itself wi ll burn and provide heat. (If you have a remote control, you ma y need to operate the appliance with the ON/Off switch in the control area of the appliance).

What is the recommended burn-in procedure on a new gas fireplace? On a new gas fireplace there is a curing time or bu rn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling d own the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & cont inuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace. ) If necessary, open a window to release any odor during this proce ss. This should eliminate the manufacturing smell on a new fireplac e.

I have an odor in my gas fireplace On gas fireplaces that are not brand new and are em itting some odor, try cleaning behind the upper and lower louve rs. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel an d then replace the objects one at a time. A third source o f odor can be
from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer wh ere the fireplace was purchased and have your fireplace inspected.

Why am I feeling a cold draft from my fireplace? There are several possible causes of feeling cold a ir from a gas fireplace.

Check around the area where the gas line enters you r home. That is the primary cause of cold air infiltr ation. You can stuff fiberglass or foil tape insulation in the hole to prevent the cold air from coming in there. 1.

Check to make sure that your glass is clamped on ti ght by all clamps or screws. You would need to remove the front on the fireplace and look top & bottom, at all corn ers of the fireplace. (Make sure you hold the glass in with on e hand while examining and checking the clamps with the ot her.) 2.

If the fireplace is mounted on cement versus plywoo d, that can also transfer cold into your home. 3.

If the chase area or "doghouse" is not insulated ad equately, that is another possibility. Please check out the i nsulation of the chase with your builder or installer. 4. 

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6 of 13 1/31/2012 11:06 AMCan I adjust the flame height on my fireplace? Flame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your de aler, to see if you have this option available.

How do gas fireplaces vent? The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seal s the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from out side the home through a coaxial pipe. A smaller pipe inside the l arger pipe eliminates all combustible gases, maintaining indoo r air quality. The vent can be run horizontally through an outside wal l, or vertically through the roof, depending on your preference.

What is the difference between a Direct Vent and a B-Vent gas hearth product? A B-vent must be vented vertically and uses fresh a ir from inside the home to provide oxygen to the fire. A direct ve nt has a sealed glass front and pulls all of its fresh air from out side the home. Direct vents can be vented vertically or horizontal ly through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.

Is direct vent the same thing as ventless? Absolutely not. A direct vent uses a high temperatu re glass panel to seal off the burn area of the fireplace from the in terior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fire place will not effect the indoor air quality of your home. Since n o air from your home is going up the chimney, a direct vent model i s very efficient. Vent free should actually be called room vented sin ce the by-products of gas combustion all spill back into t he room. The single largest by-product of the gas combustion pro cess is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constru cted home. Excess moisture inside the home can contribute to odors, m old and mildew
inside the home.

Can I use an existing masonry chimney as the vent f or my gas fireplace? No. The larger size of a masonry chimney is unsuita ble for use with a factory built fireplace. We do have several model s of wood burning or gas burning inserts that are designed fo r retrofit into an existing masonry fireplace, and they come with spec ial venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs

Can I position my gas logs in a different fashion o r use a different log set? Not on a direct vent or B vent model. A gas firepla ce is an engineered system that includes the firebox, burner , logs, venting and options which are tested and listed by AGA or U L. Changing any of the specifications or placement of the logs coul d void your manufacturer's warranty, and possibly even your hom eowner's warranty.

Why do logs collect soot? 

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7 of 13 1/31/2012 11:06 AMSooting is a result of impingement caused by incomp lete combustion, i.e. flames coming in contact with a su rface, cooling the flame, and preventing combustion.

How do I clean my gas logs? Never, ever wash your logs. Remove the logs careful ly from the fireplace in a box, take them outside and use a sof t brush or vacuum to clean them. Make sure you replace the log s exactly as they were originally placed.

What do I do if one of my gas logs breaks? You will need to contact the dealer in your area to order a new log. Do not use your fireplace until your log set is com plete and placed properly.

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### WOOD

What does an outside air kit do and do I need one? For wood burning fireplaces, you should consider in stallation of an outside air kit. It provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your h ome. This will help the performance on any fireplace installed in tightlyconstructed or well-insulated homes.

What’s the best way to start a fire in my fireplace ? If your fireplace does not have a gas starter, arra nge kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs . Arrange logs in a safe way to ensure that logs don’t roll out du ring burning. Note that the first few fires you build in your woodburn ing fireplace should be small to help avoid excess cracking or sp idering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.

How can I find the model or serial number? Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Woodburning fireplaces ha ve a metal serial/model plate in the upper left side or right side of the firebox,
or riveted on the smoke shield behind the screen. G as burning fireplaces and inserts have a serial/model/rating p late in the lower cavity controls area. Gas stoves have a serial/mode l/rating plate attached to the back of the stove or inside the ped estal base.

How efficient is a woodburning fireplace? While they produce some radiant heat, most woodburn ing fireplaces are primarily decorative. Even heat circ ulating models still pull a tremendous amount of air from the home . There are several woodburning models that are efficient and c lean burning. We also have several woodburning stoves and inserts that are very
efficient.

Can I get glass doors for my woodburning fireplace? Glass doors are available for current model firepla ces. Check with your local dealer on availability of doors for olde r models. It is important that you purchase glass doors that the ma nufacturer of your fireplace sells for your particular model. Usi ng a non-approved 

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8 of 13 1/31/2012 11:06 AMdoor can block off cooling air into the firebox cha ssis and cause a potential fire hazard.

How should I use the glass doors on my woodburning fireplace? The doors should always be fully open or fully clos ed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up th e fireplace chimney. When burning gas logs in a woodburning fir eplace, the glass doors should always be fully open when the ga s logs are burning. ALWAYS keep the screen mesh on your firepl ace closed when using the fireplace to guard against sparks po pping out of the firebox area. If you have a see-through woodburning fireplace, the doors should be either closed or open on both sides when burning.

Can I partially close the damper on my woodburning fireplace so less air goes up the chimney? No. The damper must be in the fully open position w hen using a woodburning fireplace. Partially closing the flue ( chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room wh en using gas logs.

Can I add a fan to my woodburning fireplace? You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fir eplace, and if there is electrical power to the junction box behin d the lower louver, then you can easily install a fan kit.

I have a fan kit on my woodburning fireplace but it doesn't
seem to blow much air. Our fans are purposely designed at lower CFMs (cubi c feet per minute). There are two reasons for this. First, to minimize fan noise. Second, a high velocity would tend to cool t he air temperature coming out of the top louver of the fir eplace. The fan is designed to move warm air into the room, not to move air clear
across the room.

Why am I feeling a cold draft from my fireplace? There are several possible causes of feeling cold a ir from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potenti al openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home . If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or inst aller on the
insulation of the chase.

If I want to convert my woodburning fireplace to ga s, is a set of gas logs or a gas insert going to be my best option? Your decision really comes down to how much a prior ity heating efficiency is for you. If you want a lot of heat fr om your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas lo gs to choose from. Installing room-vented or vent free log sets in our woodburning 

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9 of 13 1/31/2012 11:06 AMfireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

How do I convert my woodburning fireplace that has a gas log set installed back to wood? For vented gas log sets, you need to remove the log set and grate, have the gas line capped, and install a grate rated for natural wood. Also check the damper to make sure it has not been removed and is functioning properly. If needed, a damper repair kit may be available (and installed) to make the unit fully fu nctioning as a woodburning fireplace.

How can I eliminate the odor in my woodburning fire place? On new woodburning fireplaces, first determine what you are burning. You should only be using seasoned wood, ne wspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the f ireplace prior to burning? If you have used firestarters and/or pr efabricated logs, these products are bound together with a wax-type s ubstance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very fo ul odor. Also check what is on top of the fireplace. Remove all o bjects from
mantel to see if this eliminates the smell.

How does the Quadra-Fire wood burning system compar e to a catalytic converter system? The Quadra-Fire wood stoves incorporate secondary b urn tubes, which are more efficient, burn cleaner and require less maintenance than stoves with catalytic converters. More than 50% of the heat from your wood stove comes from burning the smoke, and stoves with secondary burn tubes burn that smok e inside the firebox, instead of in your chimney. Generally, the Quadra-Fire wood stoves average less emissions versus the EPA s tandard of 6 grams per hour. They are very clean burning. And, o ver the life of a catalytic converter stove, you will need to replace the converter several times. This is quite a costly maintenance r equirement. You will not need to replace the heat tubes on the Quad ra-Fire stoves.

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### PELLET

Why are pellet stoves so popular? They are very easy to use. Quadra-Fire pellet stove s offer automatic ignition (no matches or buttons to push), and a thermostat which can regulate the room (or house) t emperature perfectly, turning the stove on and off whether you 're at home or away. Plus, they cleanly burn pellet fuel which is an environmentally friendly choice!

What are pellets made of? Pellets are made by compressing fine sawdust throug h a high-speed molding process. There are no additives; the natura l binders and resins in the wood hold the pellet together.

Can I burn corn in my pellet stove? In newer pellet stoves from Quadra-Fire you can. We recommend burning a maximum mix of 80% corn/20% pellets. A 50 /50 mix of corn and pellets is ideal for optimal burn. 

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10 of 13 1/31/2012 11:06 AMHow can I find the model number? The model number will be located either in the hopp er or on one of the side panels. On that rating plate is your model number and
serial number.

How often should I clean my firepot? In some cases, it may be necessary to clean the fir epot on a daily basis. The build-up of clinker material will depend on the quality of fuel being used. Firepot cleaning involves simply p ulling the
cleanout rod on the front of the stove. If the rod is hard to pull, it may be necessary to use a scraper or screw driver t o chip away the carbon material that has built up on the bottom pla te of the firepot. Once debris is chipped away, the rod will be easy t o pull.

How often should I clean my firebox ash?
The firebox ash should be removed at the same time that the firepot is cleaned. Frequent cleaning of the ash in the firebox will help slow down the build-up of ash in the exhaust b lower and vent system. Deposit ashes in a non-combustible containe r.

How often should I clean my heat exchanger? The heat exchangers can be cleaned by pulling the 2 rods located under the top lid of the stove. The rods should be pulled each time the firepot is cleaned. A more thorough cleaning wi ll be needed at least once a month. This will include removing the baffle plates in the firebox and accessing the clean-out plate on th e right hand side of the stove. This is necessary to remove the exces s ash that is left behind from the use of the pull rods for the heat e xchanger tubes.

How often should I clean my vent/chimney system? This needs to be cleaned and inspected at least onc e per year. It may be necessary to perform more frequent cleaning if there is a lot of horizontal pipe sections. Ash will build up more quickly in the
horizontal sections.

How often should I clean my blowers? The blowers may only need to be cleaned once per ye ar. If the use of the stove is heavy, then it may need to be done more frequently. If the blower is getting noisy, then the fan blades will need to be
cleaned.

Can I still purchase a ceramic firepot for my pelle t stove? No, ceramic firepots were discontinued in 1996. Con version kits are available to convert your older unit to the new sty le EZ Clean cast firepot.

Which Quadra-Fire pellet stove will operate in even t of a power outage? All of our pellet stoves will operate in the event of a power outage if you have generator backup. There is no battery back -up system built in to the pellet stove itself.

My cleaning rod for the firepot is sticking. Carbon is building up on the plate, making the rod harder to pull. Loosen the slide plate bolt to the point where the distance between the firepot bottom and the slide plate is about a d ime's width. That should help with opening and closing the firepot.
Remote Controls 

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11 of 13 1/31/2012 11:06 AMWhat are the main components of the remote control?
A hand-held transmitter. This is like a TV remote w ith which a person operates various features of the fireplace

. 1.

A receiver. This is located inside or near the fire place and receives the radio frequency from the hand-held
transmitter. 2.

A Solenoid This provides the option of a remote con trolled
variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. 3.

Why should I buy a remote control? Remote Controls are a consumer convenience. They ar e great for the busy lifestyles of today and will enhance the r elaxing mood created by our gas fireplace by allowing the user t o relax in their favorite chair and operate their fireplace while re clining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily a ccessed. It is also an extremely popular option for bed/bath sitting ro oms.

Can I have a hand-held remote control and a wall sw itch? Yes! However, there is an operational priority (Pec king order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve as sembly. For example, if you have the fireplace is turned “ON” v ia this switch, it will negate the wall switch and ON/OFF feature of y our remote control.

Next, the wall switch takes priority over the remot e control. In other words, if the wall switch is in the “ON” posi tion and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off.

How far away from the fireplace can I be and activa te the fireplace with a remote control? The FCC in the United States and IC in Canada regul ate the distance in which a radio frequency from the hand-h eld transmitter can operate. In optimum conditions, this distance i s 90 feet. Since there are many things than interfere with radio fre quency the
maximum realistic distance from which a hand-held t ransmitter will
communicate with the receiver is 25 feet. Radio fre quency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling th rough walls.

How long will the batteries last? Under normal operating conditions the batteries sho uld last 6 – 12
months. Each of the two batteries used in the hand- held transmitters should be producing 1.5V to 1.6V to op erate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

My remote control is not working. Why? The following are the top reasons why remotes do no t function:

Batteries do not have enough power or are installed incorrectly. 1.

Misunderstanding on how the remote features operate the fireplace. 2.

The slide switch on the receiver is not in the corr ect 3. 

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The remote hand-held transmitter has not had the “l earn”
function activated to the receiver. 4.

For standing pilot units, the thermopile must gener ate a minimum of 200 Millivolts. The fireplace requires m ore millivolts to operate via the remote control becaus e it adds resistance to the system. 5.

Defective component, for which replacement parts ca n be purchased or replaced under warranty within 1 year of the purchase of the remote. 6.

My remote will not turn my fireplace off. Why?

The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature. 1.

The remote is in the thermostat mode and the temper ature of the room has not exceeded the desired temperatur e setting by 2 degrees Farenheit or 1 degree Celcius. 2.

Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away. 3.

Hand-held transmitter is outside of the 25’ of oper ation. 4. Hand-held transmitter has been dropped and the freq uency has been moved off the frequency of the receiver. 5.

The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why? Each system is calibrated by the manufacturer and m ay not match exactly. If the temperature readings are within 3 d egrees this is within the specification.

The temperature from one device to another is diffi cult to determine. The location of the thermostat is very i mportant to the temperature that you are reading at any point in ti me. The important thing to remember is that you should deve lop a comfort area and the appliance will keep you at your comfor t level rather than the exact temperature read out.

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