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                Defense Logistics Agency
                        The Nation's Combat Logistics Support Agency
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  Find Your Order
  Select...DLA Customer Support- Self-Help Tools- How to Order- Find Your Order- Find a DLA Customer Facing Office- Training- Brochures- Warfighter Support- Frequently Used Resources- Foreign Military Sales- Publications- Customer Service Management
 DLA Customer SupportSelf-Help ToolsHow to OrderFind Your OrderFind a DLA Customer Facing OfficeTrainingBrochuresWarfighter SupportFrequently Used ResourcesForeign Military SalesPublicationsCustomer Service Management
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 Working With DLA
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 See the process
 Find Your Order
 Wrapped pallets of cargo sitting in an airfield are loaded into a plane
 Getting started finding your order Once an order, or requisition, is placed, customers often ask “Where is my stuff?” Using your DOC NO (document number) or TCN (transportation control number), you can use several systems to track and locate your item of supply. Sites may require a common access card along with a System Access Request. When in doubt, the DLA Customer Interaction Center is your “One Call Resolution” point of contact for all logistics issues related to DLA, and can assist with information related to your order.
   Resources for finding your order Resource
   Description**FedMall**
   FedMall provides access to requisitions, research, and tracking tools for DLA inventory. It is an eCommerce ordering system for Department of Defense, federal, state, and authorized local agencies to search for and acquire products from government reserves and commercial sources. Buyers will have access to tens of millions of individual items of supply, from centrally managed DoD and General Service Administration assets to commercial off-the-shelf products.**Customer Assistance Handbook**
   A comprehensive guide for DLA customers for working with the agency, including contact information, program details, code descriptions, guidance on procedures and more.**Web VLIPS**
   WEBVLIPS is a web based, access controlled query system that is useable from any Internet attached PC. It accesses the Logistics Online Tracking System (LOTS), a DAAS relational database system, which portrays the life cycle of a logistics action. The WEBVLIPS customer can track requisitions from their release into the DoD pipeline, until the materiel is posted to the accountable records at the destination activity. WEBVLIPS also has the capability to track reports of excess, and the movement of those excesses to the destination depot or disposal.**DSS Material Tracker**
   Material Tracker is a distribution tool that allows customers to track their Materiel Requisitions Order status using information from the Distribution Standard System. (Common Access Card required)**IGC**
   The IGC program is a partnership between the U.S. Transportation Command and the Defense Logistics Agency. USTRANSCOM's Global Transportation Network (GTN) and DLA's Enterprise Business System have "converged" to provide DOD with an integrated set of networked, end-to-end visibility, deployment, and distribution capabilities. The end goal of IGC is to effectively support the Joint Force Commander's ability to make decisions based on actionable logistics information. IGC creates a single source for HQ DLA and USTRANSCOM to access common, authoritative data, business standards, and information. (Common Access Card required)**WebSDR**
   The DoD WebSDR application supports Defense Logistics Management Standards (DLMS) implementation of SDR procedures. The Supply Discrepancy Report (SDR) is a tool used to report shipping or packaging discrepancies attributable to the responsibility of the shipper, and to provide appropriate responses and resolution. WebSDR enables SDR transaction exchange; provides a web-based entry method to assist users who are not supported by a component DLMS-compliant SDR application; and provides visibility of SDRs for research and trend analysis via management report/query capability.**Law Enforcement Support Office (LESO)**
   DLA’s Law Enforcement Support Office transfers excess Department of Defense property to federal, state, and local law enforcement agencies within the United States and its territories**STORES**
   The Subsistence Total Order and Receipt Electronic System (STORES) is DLA Troop Support Subsistence's web-based ordering system that allows customers to create and receipt Subsistence products.**DMMOnline**
   The DLA Troop Support Medical Master Online (DMMOnline) Catalog is a business portal for working with DLA Troop Support's medical supply chain. It provides access to the Prime Vendor Program, the Pharmaceuticals Program, the Medical/Surgical Program, the Equipment Program, the Readiness Program, and the Medical Electronic Catalog (ECAT). (Common Access Card required)
 **View a list of all DLA applications**
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