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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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HomeCustomer Support

# DLA Customer Interaction Center

The DLA Customer Interaction Center (CIC) is your “One Call Resolution” point of contact for all logistics issues related to DLA. We’re here for you 24 hours a day, 7 days a week, including government holidays.

## **Call Us

**Toll Free:**1-877-DLA-CALL

**Commercial:**269-704-7921

## **World-Wide

** ** DSN CONUS/OCONUS:**877-352-2255

dlacicsupport@dla.mil

## **Email Us

dlacontactcenter@dla.mil

## Find More Contacts Across DLA

## For DLA System Access or Technical Issues

For **system access, password resets, AMPS assistance**or other technical issues, please contact the DISA Global Service Desk at: Toll Free: 844-DISA-HLP (** 844-347-2457)DSN: 850-0032- Press 5, then speak or enter D-L-ADLA Service Portal ** (CAC or User ID/Password required) Email: ** disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues)

## For DLA Energy Products and Services

The DLA Enterprise Service Desk provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. 

** Toll Free: ** **1-800-446-4950**Online:** Customer and Vendor Assistance (dla.mil)

## Working with DLA

Find more Customer Support resources using the links and tiles below. You will find self-help tools, frequently used resources, ways to learn about DLA and how to do business with us, and more information that can help you navigate the complex world of Defense Logistics.

**About DLA:** Learn more about the Defense Logistics Agency, find quick facts and an overview of the agency, discover our history, find our leaders, and read our latest news offerings.

**Find a DLA Customer Facing Office:** As the nation's combat logistics support agency, DLA has personnel worldwide to support the warfighter.

**Customer Support Management:** CSM enables Customer Facing Community to provide service and support for customers through communication channels such as web, email, and telephone.

## Resources

----

                            - DLA Applications    
                            - Publications and Customer Handbook    
                            - DLA Events    
                            - Warfighter Support    
                            - Price Challenge    
                            - Replenishment Parts Purchase or Borrow - RPPOB    
                            - Ozone Depleting Substances Reserve

What DLA Offers

Intro for Small Businesses

Frequently Used Resources

Self Help Tools

How to Order

Find Your Order

Excess Property Disposal

Training

Brochures

## Videos

**DLA Fast FAQ Customer Interaction Center**

Click the image above to play, or view on dvidshub.net **This video is available in open caption ** 

## Military Service Support

  

Army Service Team

Navy Service Team

Air Force Service Team

Marine Corps Service Team

Space Force Service Team

 

## Frequently Asked Questions

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Can you assist me with my System for Award Management (SAM) registration?

Please contact the Federal Service Desk (FSD) ** for assistance.  Additional information is available in the Help section of the System for Award Management (SAM) ** web site.

Can you provide me the status of my order (status/follow-up)?

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you process my emergency order (AOE: Exception Requisition via DSS ENTRY)?

Yes, we can process your emergency order. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you assist me with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications?

Yes, we can assist you with DLA Energy's Electronic Point of Sale fixed, mobile or Enterprise applications.  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you assist me with tracking my document (tracking)?

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you assist me with my Federal Mall (FedMall) checkout?

Yes, we can assist you with your FedMall checkout. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you provide me the status of my order (MRO status/follow-up)? 

Many self-help tools for tracking and status are available to assist you in identifying the status of your order.  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

 

Can you assist me with my Fuels Manager Defense (FMD) Ledger Request? 

Yes, we can assist you with your FuelsManager Defense Ledger Request. Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you assist me with my Supply Assistance Request (SAR)?

Yes, we can assist you with your Supply Assistance Request (SAR).  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

Can you process my order?

Yes, we can process your order.  Please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

How can I look up a National Stock Number (NSN)?

Information on researching NSNs is available through Web Federal Logistics System (WebFLIS), Federal Logistics Data on Mobile Media (FED LOG) and Public Logistics Data on Mobile Media (PUB LOG).  If you find that you need further assistance, please contact the Defense Logistics Agency Customer Interaction Center (DLA CIC) and an agent will be happy to assist you.

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