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How do I light my pilot?

You can find instructions & a video on how to light your pilot here:

Pilot Lighting Instructions 

If your pilot will not light after following these instructions, please see your owner's manual or

contact your nearest dealer for assistance.

Can I rearrange the logs in my gas fireplace?

We recommend not moving the logs. Placement of the logs is critical to the

operation and performance of the fireplace. Misarranged logs can result in

operational problems. If you notice the logs have been moved during cleaning,

contact a service person or check your installation and operating instructions for

proper placement.

Why do I have blue flames?

This is a result of normal operation and the flames will begin to yellow as the

appliance is allowed to burn.

Why is there film on the glass of my gas fireplace?

This is a normal result of the curing process of the paint and logs. Glass

should be cleaned within 4-6 hours of initial burning to remove deposits

left by oils from the manufacturing process. A non-abrasive cleanser

such as Brasso may be necessary.

If I install the optional fixed glass doors on gas fireplaces, do I have to

leave the glass panel and screen in place?

The glass panel must remain in place but the screen will be removed so

that the fixed glass doors will not fit on the unit.

What is the difference between a Direct Vent unit and a B-Vent unit?

A direct vent fireplace is a sealed unit that gets its combustion air from

outside of the home. The direct vent pipe can vent either vertical or

horizontal and can use elbows to go around obstructions. B-Vent units

use combustion air from the home but can be enhanced with an

outside air kit. B-Vent pipe must terminate vertically and you must

follow the installation instructions of the B-Vent manufacturer.

Is it okay to burn wood or other materials inside a gas fireplace?

No other materials may be burned inside a gas fireplace. The gas

fireplace is designed and certified by UL specifically to burn only LP or

Natural Gas. Burning wood has a much higher peak temperature that

can not only permanently impair the fireplace itself, but also provide a

real fire danger to your home and occupants. Even something as

simple as burning paper can harm the fireplace's internal controls and

possibly overheat and break the glass

How do your gas fireplaces vent?

The majority of Hearth Technologies gas fireplaces and inserts are

direct vent (DV). This means they have a fixed glass front which seals

the gas burner and combustion firebox off from your home. 100% of

the combustion air used by the fireplace comes from outside the home

through a coaxial pipe. A smaller pipe inside the larger pipe eliminates

all combustible gases, maintaining indoor air quality. The vent can be

run horizontally through an outside wall, or vertically through the roof,

depending on your preference.

What is the cost to operate?

This varies by region, by gas utility and by fuel type. Based on national

averages, a gas fireplace consuming 27,000 BTU's per hour will cost

from 12-15 cents/hour to operate. LP units are slightly higher to

operate. Your monthly gas bill should include your exact cost per therm

(100,000 BTU's). Based on this rate, and the BTU input listed on the

rating plate on your fireplace, you can calculate the cost for your area.

How much gas does the pilot light use?

This will vary by region, by gas utility and by fuel type. The pilot is

consuming 600 to 900 BTU's an hour. Your monthly gas bill should

include your exact cost per therm (100,000 BTU's). Based on this

rate, you can calculate the cost for your area.

Can I shut the pilot off in the summer?

Yes, or you can safely leave it burning. The pilot helps keep the

moisture from inside the firebox, which is caused from the humidity in

the air. It also will extend the life of the thermopile and thermocouple

when the pilot is left on.

Is “direct vent” the same thing as “ventless”?

No. Direct vent fireplaces use a sealed glass front to completely isolate

combustion gasses and moisture from your home. This is especially

important in new construction homes that are built very tightly to

comply with today’s energy codes. Ventless fireplaces are designed to

expel combustion gases and moisture directly back into the room.

Ventless or unvented are illegal in many states and municipalities.

Does a direct vent need to be on an outside wall?

No, with today’s venting options, hearth products can be installed very

economically almost anywhere in the home.

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What are the advantages of the direct vent fireplace?

Direct vent technology is available in single-sided or multi-sided

fireplaces, as well as freestanding and insert models. They use a sealed

combustion chamber that vents out the back or top, to the outside.

This allows easy installation of a beautiful and realistic fireplace without

the expense of a traditional chimney system. Because no room air is

used for combustion, direct vents are especially efficient (up to 70+%)

and will not alter the quality of your room air. All combustion air is

drawn from outside the home and 100% of the combustion

by-products are exhausted to the outside.

Can a blower be added to my fireplace, gas or wood?

Blowers are optional on most heat circulating (grilles on top and

bottom of fireplace) units, and some hearth products the blower is

standard. Adding a blower is easily accomplished if power (110 VAC)

was provided to the electrical junction box of the fireplace at the time

of initial installation. If power was not provided, a fan option is still

possible, but installation is complicated and therefore more costly.

Contact your local dealer to determine if your particular fireplace model

and installation will accept an optional blower.

Who would install the gas line?

A licensed contractor or plumber can install your gas line. Check the

yellow pages or contact your nearest dealer for a recommendation.

Find the stores near you.

What are my options for gas fireplaces besides direct vents?

Non-sealed combustion models are also available (B Vents) when a

direct vent installation is impractical. Direct vent models are the

preferred system for the benefits of greater efficiencies and the sealed

combustion chamber.

Does the fireplace come in LP gas?

Yes. Some models can be ordered as either a natural gas or LP unit, or

an LP conversion kit can be ordered with the fireplace.

What happens if I lose my electricity?

As long as your gas fireplace has a standing pilot ignition system, it will

still operate during a power outage. (Some electronic ignition fireplaces

will not operate without electricity.) Since the fan requires 110VAC to

function, it will not be operable in an outage. NOTE: If you have a

remote control on your fireplace, you most likely will need to turn your

fireplace on manually during a power outage. This is done by locating

the ON/OFF rocker switch located behind the lower grille of your

fireplace, and turning it to the ON position.

Can the gas fireplace be installed in a bedroom?

Yes. Most building codes allow the installation of a gas fireplace in a

sleeping room as long as it is a sealed combustion, direct vent model.

If I want to convert my woodburning fireplace to gas, is a set of gas

logs or a gas insert going to be my best option?

Your decision really comes down to whether heat or aesthetics is your

number one priority. If heat is your first concern, or the existing wood

fireplace has had a history of down drafting (smoking), you should

purchase a gas insert. If your wood fireplace vents properly, and you’re

not really looking for additional heat into the room, gas logs would be

the logical choice. From an initial cost standpoint, an insert will cost 4

to 5 times more than a set of gas logs. However; since decorative gas

logs are inefficient and a direct vent insert has an operating efficiency in

the 70% range, your payback on the fuel you will save is about five

years. After that the insert begins saving you money.

I live in a warm climate and I don’t want heat. What are my options?

Too much heat can sometimes be an issue even in colder climates.

There are several fireplace models which allow you to control the

amount of heat coming into the room. These units have a simple

control which sends more or less heat out the venting system. Some

models also have the option to duct heat to a different room

(heat-zone) or into the home's heat circulation system (heat-duct).

Electric fireplaces are also available which have the option to provide

heat or the heat can be turned off.

How often do I have to clean the gas fireplace and vent?

Although the frequency of your fireplace servicing and maintenance will

depend on use and the type of installation, you should have a qualified

service technician perform an appliance check-up at the beginning of

each heating season.

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