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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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HomeCustomer SupportSelf Help Tools

                        - DLA Customer Support                            - Self-Help Tools
                          - How to Order
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## Related Pages

                        - What DLA Offers
                        - Working With DLA
                        - Government Programs
                        - Events

# Self-Help Tools

*"Where is my stuff?""How do I place an order with DLA?""What item do I really need?"*

The information below provides access to online tools that will answer many basic questions related to doing business with DLA. DLA's self-help tools offer immediate resolutions to common inquiries such as requisition or backorder statuses, as well as on-hand status and stock availability. DLA's network of customer support personnel stands ready to assist customers, but the agency also offers tools to help its customers help themselves. Please note that some of the on-line tools may require individual logins and passwords.If you find that you have additional questions that the information below doesn't answer for you, DLA's Customer Interaction Center is staffed 24/7. You can contact the center via email at ** dlacontactcenter@dla.mil or toll-free ** 1-877-DLA-CALL (2255).

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                              - ReferenceWhat item do I need?
                              - AvailabilityIs an item available to order?
                              - RequisitioningI need help ordering
                              - TrackingWhat is the status of my order?
                              - DiscrepancyThere is a problem with my order
                              - DisposalHow do I dispose of an item?
                              - DLA Self-HelpFrequently Asked Questions

## Reference Data

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### Item Information

**Federal Logistics Information System Web Inquiry (WEBFLIS)**- WebFLIS provides access to the Federal Logistics Information System data.

### DOD Activity Address Codes (DODAAC)

**Defense Automatic Addressing System** - The DLA Transaction Services Inquiry System provides information on communication routing identifiers (COMMRI), DOD activity address codes (DODAAC), routing identifier codes (RIC), military assistance program address codes (MAPAC) and national item identification number (NIIN) codes.

### Medical

**DLA Troop Support Medical Supply Chain DMMonline Master Medical Catalog (MMC)**

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## Availability

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### Department of Defense (DOD) Supply Chain

**Integrated Data Environment (IDE)/Global Transportation Network (GTN) Convergence (IGC)** (.mil and CAC only)  – Provides warfighters with end-to-end asset visibility in the DOD logistics operational pipeline.

### DLA Only

**Federal Mall (FedMall)** – The first choice to find, compare and buy commercial and military products and services.

### DLA Disposition Services Specific

**Computers For Learning Program (CFL)** – The general purpose of this application is to make available a set of inventory search and military standard requisitioning and issue procedures applications from the DLA Disposition Services Web database with authentication and permissions set up for CFL customers.

**Foreign Military Sales (FMS)**** – The general purpose of this application is to make available a designated set of inventory search and MILSTRIP applications from the DLA Disposition Services Web database with authentication and permissions set up for FMS customers.

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## Requisitioning

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### General

**Federal Mall (FedMALL)** – The first choice to find, compare and buy commercial and military products and services.**Web Requisitioning (WEBREQ)** – WEBREQ provides customers with a means to input materiel requisitions, cancellations, follow-ups, modifications, and materiel obligation validation documents. WEBREQ can also provide status documents.

### DLA Disposition Services-Specific

**Computers For Learning Program (CFL)** – The general purpose of this application is to make available a set of inventory search and military standard requisitioning and issue procedures applications from the DLA Disposition Services Web database with authentication and permissions set up for CFL customers.**Foreign Military Sales (FMS)**** – The general purpose of this application is to make available a designated set of inventory search and MILSTRIP applications from the DLA Disposition Services Web database with authentication and permissions set up for FMS customers.

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## Tracking Status

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### Department of Defense (DOD) Supply Chain

**Integrated Data Environment (IDE)/Global Transportation Network (GTN) Convergence (IGC)** – Provides warfighters with end-to-end asset visibility in the DOD logistics operational pipeline.

### Transaction History

**Logistics Data Gateway (LDG)** – A utility that provides easy access to current and historical data that flows through DLA Transaction Services and provides the data in an integrated fashion.

**MILSBILLS Inquiry System (MILSINQ)** – Provides local and remote users the capability to query and display Interfund Bills (MILSBILLS) and materiel obligation validation files, as well as generate retransmit requests.

### Requisition Status

**WEB Visual Logistics Information and Processing System (WebVLIPS)** – WEBVLIPS customers can track requisitions from their release into the DOD pipeline until the materiel is posted to the accountable records at a destination activity.

### Depot and Shipping Status

**DSS Material Tracker**– The Distribution Standard System (DSS) Material Tracker allows users to enter requisition numbers to track previously processed requisitions.

### DLA Disposition Services Specific

**Computers For Learning Program (CFL)** – The general purpose of this application is to make available a set of inventory search and military standard requisitioning and issue procedures applications from the DLA Disposition Services Web database with authentication and permissions set up for CFL customers.

**Foreign Military Sales (FMS)**** – The general purpose of this application is to make available a designated set of inventory search and MILSTRIP applications from the DLA Disposition Services Web database with authentication and permissions set up for FMS customers.

**Law Enforcement Support Office (LESO)** – LESO is a web-based application used to support the distribution of DOD excess personal property to law enforcement agencies in the United States (U.S.).

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## Supply Discrepancy Reports (SDR)

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**Web Supply Discrepancy Reporting System (WebSDR)** – WebSDR is an access-controlled system that allows users to input supply discrepancy reports (SDR). It accesses the Logistics Online Tracking System (LOTS), allowing it to pre-fill data on the SDR. Help is available online, and program management and SDR system experts work with customers to ensure requirements are satisfied.

WebSDR features:
                                  - Submit new SDRs online.
                                  - Submit follow-up, cancellation, correction and reconsideration SDRs.
                                  - Submit ad hoc queries for data.
                                  - Upload and download attachments and documents.
                                  - Online training slides.
                                  - Autofill feature uses DAAS requisition history to populate SDR.
                                  - Interface with WebSDR on behalf of foreign military sales customers.
                                  - Department of Defense component processing systems interface with WebSDR.
                                  - Allows for near real-time SDR reporting and reduces response delays.
                                  - Input of SDR resolution responses.

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## Disposal

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**Excess DOD Property Disposal** – DLA is prepared to assist you in completing necessary documents, arranging for disposal solutions, and training your personnel in disposal turn-in procedures. The organization can dispose of large items in-place that are not transportable to a DLA storage area, or property that is held in remote locations. Find training, resources, and policies related to disposal.

**Electronic Data Turn-In Document Program (ETID)**– The DLA Disposition Services Web-based Electronic Turn-in Document (ETID). ETID is an electronic method for preparing a disposal turn-in document (DD Form 1348-1A). The intent is to simplify and improve the turn-in process. ETID allows electronic submission of turn-in documentation to the servicing Disposition Services site. ETID will pre-populate many fields for items, nomenclature, demilitarization code, unit price, etc. It includes drop-down menus for other fields for quick reference. ETID will also provide the required DEMIL certification for property. In addition to electronically preparing turn-in documentation, the program allows users to print completed paperwork.

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## DLA Self-Help Frequently Asked Questions

### What item do I need?

Access the WEBFLIS® and DODAAC systems to get reference data for items available at DLA.Is an item available for order?
Access FedMall and DoD Supply Chain systems to find end-to-end asset visibility in the DOD logistics operational pipeline.
I need to order, how can I get help?
Access FedMall and WEBREQ systems to learn more about requisitioning.
What is the status of my order?
Access Material Tracker systems like DSS and WEBVLIPS to track requisitions.
How do I report problems with my order?
Access WebSDR to submit Supply Discrepancy Reports.
How do I dispose of an item?
Access ETID, an electronic method for preparing a disposal turn-in document.
For DLA System Access or Technical Issues
For **system access, password resets, AMPS assistance**or other technical issues, please contact the DISA Global Service Desk at: Toll Free: 844-DISA-HLP (** 844-347-2457)DSN: 850-0032- Press 5, then speak or enter D-L-ADLA Service Portal ** (CAC or User ID/Password required) Email: ** disa.global.servicedesk.mbx.dla-ticket-request@mail.mil (Non-urgent general IT issues)
Additional Links and Resources
**Customer/Military Service Support** ** ** (CAC or User I.D. and Password Required)Get the latest information on customer support, communications, and other topics. Access to this page is restricted to customers with a military IP address, all other customers should use the next link below.

**Customer/Military Service Support**Get the latest information on customer support, communications, and other topics. Access to this page is open to the public.

**DLA Customer Assistance Handbook** ** ** (CAC or User I.D. and Password Required)Access the online Customer Assistance Handbook.

**DLA Command Chaplain**Get information for DoD customers of ecclesiastical supplies.

**Compliance Oversight and Acquisition Workforce**Get information from DLA Acquisition about pricing rules, tools, and training.

**Law Enforcement Support Office**Get information on transference of excess DoD equipment to federal and state law enforcement agencies.

**Web Federal Logistics Information System (WebFLIS®)A system that provides essential information about supply items including the National Stock Number (NSN), Item Name, Reference/Part Number, Commercial and Government Entity (CAGE) codes, and other Federal Logistical data.
**Federal Mall (FedMall)**An eCommerce ordering system for DoD, Federal, State, and authorized local agencies to search for and acquire products from government reserves and commercial sources.

**Web Visual Logistics Information Processing System (WEBVLIPS)**A web-based, access-controlled, query system used to access the Logistics On-line Tracking System (LOTS), a DAAS relational database which portrays the lifecycle of a logistics action.

**Contingency and Disaster Relief Operations** ** ** (CAC or User I.D. and Password Required)Access a Self-Help book for contingency and disaster relief operations.

**Brochures**A listing of DLA brochures, catalogs, and self-help literature related to logistics operations.

**Contact us** for questions or additional interest in Self-Help Tools SDR.
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