THE

Wicks

Group

733 10tbStreet,NW,Suite 3002

Washington,DC 20001

Washington, DC

October 24, 2014

U.S. Department of Transportation

Docket Section

Docket OST-1998-3304

1200 New Jersey Avenue, SE

Washington, DC 20590

Re: Limited Liability Company "CavokAir": Plan to Address the Needs of Families of

Passengers Involved in Aircraft Accidents Pursllal1t to 49 U.S.c. ~ 41313 IC)

Enclosed please find Limited Liability Company "Cavok Air" ("Cavok Air") Plan to

Address the Needs of Families of Passengers Involved in Aircraft Accidents Pursuant to 49

U.S.C. S 41313 (c), and in compliance with Section 809 of the Vision 100-Century of

Aviation Reauthorization Act (P.L. 108-176, 117 Stat. 2490, December 12, 2003).

Please contact the undersigned if you have any questions or comments with respect to the

enclosed document.

Respectfully Submitted,

Glenn P. Wicks

Counsel for Cavok Air

Ekaterina A. Grimes

Consultant for Cavok Air'
LIMITED LIABILITY COMPANY "CAVOK AIR"

PLAN TO ADDRESS NEEDS OF FAMILIES OF

PASSENGERS INVOLVED IN FOREIGN AIR

CARRIER ACCIDENTS

(In accordance with the Foreign Air Carrier Family Support Act of 1997, signed in law on

December 16, 1997, amendment 41313 to the Chapter 413 of Title 49 United States Code

(transportation), the Wendell H. Ford Aviation Jnvestment and Reform Act for the 21s1

Century, and the Vision IOO-Century of Aviation Reauthorization Act (P.L.I08-176, 117 Stat.

2490, December 12, 2003)

PURPOSE:

Limited Liability Company "Cavok Air" ("Carrier") hereby adopts this Plan to Address Needs of

Families of Passengers Involved in Foreign Air Carrier Accidents ("Family Assistance Plan" or

"Plan") in order to:

(i) act in the best interests of the families of passengers involved in any aircraft accident

involving Carrier's aircraft and resulting in a major loss of Hfe;

(ii) treat the members of such families with dignity and respect and to assist them in the

manner ontlined below;

(iii) coordinate the assistance which Canier provides to families of passengers with the efforts

of the National Transportation Safety Board (''NTSB'') and other governmental agencies

in the event of an aviation disaster; as well as with partner airlines; and

(iv) fulfil Carrier's responsibilities under the Foreign Carrier Family Snpport Act of 1997,tlle

Wendell H. Ford Aviation Investment and Reform Act for the 21" Century, and the

Vision IOO-Centuryof Aviation Reauthorization Act (Section 809).

PLAN:

(1) TELEPHONE NUMBER The Carrier will maintain procedures for publicizing a reliable

toll-ft'ee telephone number to be used in the event of an air

accident involving its aircraft, and assil,'Uingstaff to take calls at

snch number from families of passengers involved in such

accident.
(2) NOTIFICATION OF

FAMILIES

(3) NOTICE PROVIDED AS

SOON AS POSSml~E

(4) LIST OF PASSENGERS

(5) CONSULTATION

REGARDING DISPOSITION OF

REMAINS AND EFFECTS

(6) RETURN OF POSSESSIONS

Before providing any public notice of the passengers involved in

an aircraft accident in an aircraft under the control of the Carrier,

resulting in major loss of life, such notice will be provided in

person to the families of such passengers by suitable trained

representatives of the Carner, and/or through an organization

designated for tlle accident by the Board.

Whether or not the names of all of the passcngcrs havc bccn

verified, tlle notice required in paragraph (2) above will be

provided as soon as practicable once the Carner has verified the.

identity of passengers affected in the air accident.

Immediately after the accident the Carner will begin the process

of detennining which passcnger~ (revenue and non-revenne)

boarded the flight. Upon reqnest, the Carner will release such list

to the director of family support services designated for the

accident under section 1136(a)(I), and to the organization

designated for the accident under section 1136(a)(2). The

passenger list will reflect the best available information at the

time of the request. The Carner will emphasize to involved

personnel the confidential/sensitive nature of the information

contained in the list; mark the list as "preliminary and

unconfinned," if appropriate, and update the list periodically.

The Carner will establish and maintain an internal policy

prohibiting unauthorized release of manifest information.

The Carner will consult with the family of cach passenger about

the disposition of any remains and personal effects of the

passengers involved in the air accident in the aircraft under

control of the Carrier, and will act in accordance with a written

decision by the family. Personal effects will bc available for

immediate disposition by the families of passengers in a

designated office of the Carrier, or at thc place of tllCaccident, or

will be sent where the families of such passengers desire to

receive them.

Thc Carner will return the possessions of a passcngcr involved in

an air accident with an aircraft under the control of the Carner, on

request from such passenger's family (and regardless of the

condition of such possessions), unless such possessions are

necessary for the accident investigation or -8 criminal

investigation. In that case the families of such passengers will be

notified that such possessions will be kept by appropriate

authorities.
(7) UNCLAIMED POSSESSIONS

RETAINED

(8) MONUMENTS

(9) EQUAL TREATMENT OF

PASSENGERS

(10) SERVICE AND

ASSISTANCE TO FAMILIES OF

PASSENGERS

(11) COMPENSATION TO

SERVICE ORGANIZATIONS

(12) TRAVEL AND CARE

EXPENSES

(13) RESOURCES FOR THE

PLAN

(14) SUBSTITUTE MEASURES

Unclaimed possessions of passengers involved in an air accident

with an aircraft under the Carrier's control remaining at the

Carrier's disposal will be retained for not less than 18 months

after the date of the accident. After that period of time, such

possessions will be disposed of as prescribed by applicable law

procedures.

ill the event that the Carner wishes to build a monument in the

United States to the passengers involved in an air accident aboard

an aircraft under the Carrier's control, the Carrier will consult

with the family of each passenger before proceeding with any

construction, including any inscription on the monument.

For the purposes if this Plan, the teon "passengers" shall include

both revenue and non-revenue passengers. The treatment of the

fanlilies of non-revenue passengers will be the same as the

treatment of the families of revenue passengers following the

equal treatment of passengers' policy maintained by the Carner.

The Carner will work with any organization designated under

1136(a)(2) on an ongoing basis to ensure that families of

passengers receive an appropriate level of services and assistance

after an air accident.

The Carner will provide reasonable compensation to any

organization designated under seclion 1I36(a)(2) for services and

assistance provided by such organization.

The Carrier will assist families of the passengers involved in an

air accident with an aircraft under the Carrier's control in

traveling to the location of the accident, and will provide for the

physical care of such families while staying at such location.

The Carner will commit sufficient resources to carry out this Plan

to address needs of families of passengers involved in a foreign

air carrier accident.

If the Carner develops substitute measures for any measures

referenced above in (10), (II) or (12), it will amend its Plan and

notify the Board accordingly.
(15) TRAINING OF

EMPLOYEES AND AGENTS

(16) CONSULTATION ON

CARRIER RESPONSE NOT

COVERED BY PLAN

(17) NOTICE CONCERNING

LIABILITY FOR MAN-MADE

STRUCTURES

(18) SIMULTANEOUS

ELECTRONIC TRANSMISSION

OF NTSB HEARINGS

The Carrier will provide adequate training to its employees and

agents to meet the needs of survivors and family members

following the aceiden!' Dle Carrier will prepare and maintain

currcnt a List of personnel with survivor and family assistance

responsibilities, and will develop training programs based upon

employees' partielliarrespollsibility, recognizing that persollnel

who arc in public contact positions need to know how to respond

to inquiries and facilitate responses to them. The Carrier will

hold, from time to timc, simulation training under its training

plans.

In the event that the Carrier volunteers assistance to United States

citizens within the United States with respect to an aircraft

accident outside the United States involving major loss of life, the

Carrier will consult with the Board and the Department of State

on the provision of assistance.

(A) In the case of an accident that results in significant

damage to a man-made structure or other property on thc

ground that is not government-owned, the Carrier will

promptly provide notice, in writing, to the extent

practicable, directly to the owner of the structure or other

property about liability for any property damage and

means for obtaining compensation.

(B) At 'a minimum, the written notice shall advise the owner

(i) to contact the insurer of the property as the

authoritative source of information about coverage and

compensation; (ii) not to rely on unofficial information

offered by foreign air carrier representatives about

compensation by the foreign air carrier for accidental

property damage; and (iii) to obtain photographic or

other detailed evidence of property damage as soon as

possible after the accident, consistent with restrictions on

access to the accident site.

In the case of an accident in which the National Transportation

Safety Board conducts a public hcaring or comparable proceeding

at a location greatcr than 80 miles from the accident site, the

Carrier will ensure that the proceeding is made available

simultaneously by electronic means at a location open to the

public at both the origin city and destination city of the Carrier's

flight if that city is located in the united States.