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# Employee Spotlight: Heather Judd

DLA Aviation Public Affairs Office

                RICHMOND, Va.  –              
*Employee spotlight regularly features outstanding non-supervisory personnel from throughout the Defense Logistics Agency Aviation and other DLA employees on Defense Supply Center Richmond, Virginia. Organizational directors may submit names of employees they wish to feature in this column to DLA Aviation Public Affairs. For more information, call (804) 279-3139. *

**Name:** Heather Judd

**Organization:** DLA Aviation at Ogden, Utah

**Years of Service:** 6 months

**What is your job title, and what do you do, specifically?**  I am a customer service technician. I am part of a team supporting the warfighter that processes and resolves problems associated with customer parts orders to ensure assets are available to the customer when and where needed. I facilitate resolution of backorders or delinquent contracts having an impact on unfilled orders and provide timely and viable resolutions to emergency supply needs in support of the 309th Missile Maintenance Group at Hill Air Force Base, Utah.

**What would you say has been your major contributions to your organization this year in your job?**My major contribution has been mitigating backorders by researching multiple DLA and Air Force systems to locate contract information, backorder status, substitute national stock numbers or blocks restricting release of assets. After researching the information, I reach out the appropriate personnel, contractor or shipping carrier to resolve issues causing delays in critical assets being provided to the shops.

**What aspect(s) of your current job gives you the most personal satisfaction and why?** I really enjoy researching options when faced with long-lead times and identifying potential sources of supply, shipping delays and implementing resolutions for emergency requirements in support of the warfighter.

**If you could speak directly to the warfighters you support, what would you tell them?** I would want them to know that there are teams of hard working and dedicated individuals operating behind the scenes committed to doing everything possible to support them in defending our nation.

**What was your first job?** My first job, or jobs, was in my early teens. I stocked shelves at a grocery store and also worked at a mink farm.

**What is the most surprising/unexpected thing others don’t know about you?** When I was 20-years old, I went from living with my parents to building my first home, by myself.

**What are some of your passions outside of work?** My passions outside of work are hunting, horseback riding, team roping or any activities I do with my son.

**What’s the most thrilling/adventurous thing you have ever done?** I’m an avid hunter and every year, the state of Utah offers a lottery for big game hunting. One year, I drew a mountain lion tag and ended up taking one.  

**What type of music do you most enjoy?** I really enjoy listening to country music.

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