### THE 

# Wicks Group 733 10tbStreet,NW,Suite3002 Washington,DC20001

Washington, DC

October 24, 2014
U.S. Department ofTransportation Docket Section Docket OST-1998-3304 1200 New Jersey Avenue, SE Washington, DC 20590 

### Re: Limited Liability Company "CavokAir": Plan toAddress theNeeds ofFamilies of Passengers Involved inAircraft Accidents Pursllal1tto49 U.S.c. ~41313 IC) Enclosed please find Limited Liability Company "Cavok Air" ("Cavok Air") Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents Pursuant to 49 U.S.C. 

## S 41313 (c), and in compliance with Section 809 of the Vision 100-Century of Aviation Reauthorization Act (P.L. 108-176, 117 Stat. 2490, December 12, 2003).

Please contact the undersigned ifyou have any questions or comments with respect to the enclosed document.

Respectfully Submitted,

Glenn P. Wicks Counsel for Cavok Air

Ekaterina A. Grimes Consultant for Cavok Air'

### LIMITED LIABILITY COMPANY "CAVOK AIR" PLAN TO ADDRESS NEEDS OF FAMILIES OF PASSENGERS INVOLVED IN FOREIGN AIR

CARRIER ACCIDENTS
(In accordance with the Foreign Air Carrier Family Support Act of 1997, signed in law on December 16, 1997, amendment 41313 to the Chapter 413 of Title 49 United States Code (transportation), the Wendell H. Ford Aviation Jnvestment and Reform Act for the 21s1 Century, and the Vision IOO-CenturyofAviation Reauthorization Act (P.L.I08-176, 117 Stat. 2490, December 12, 2003)

PURPOSE: Limited Liability Company "Cavok Air" ("Carrier") hereby adopts thisPlan toAddress Needs of Families ofPassengers Involved inForeign AirCarrierAccidents ("Family Assistance Plan" or "Plan") inorderto: (i) actinthebest interests ofthefamilies ofpassengers involved in any aircraft accident involving Carrier's aircraft and resulting inamajor lossofHfe; (ii) treat the members of suchfamilies withdignity andrespect andto assist theminthe manner ontlined below; (iii) coordinate the assistance which Canier provides to families ofpassengers withthe efforts ofthe National Transportation Safety Board (''NTSB'') and other governmental agencies inthe event of anaviation disaster; aswell as with partner airlines; and (iv) fulfil Carrier's responsibilities underthe Foreign CarrierFamily Snpport Actof 1997,tlle Wendell H.Ford Aviation Investment andReform Act forthe 21" Century, andthe Vision IOO-CenturyofAviation Reauthorization Act (Section 809). 

### PLAN:

(1) TELEPHONE NUMBER The Carrier will maintain procedures for publicizing a reliable toll-ft'ee telephone number to be used in the event of an air accident involving its aircraft, and assil,'Uingstaffto take calls at snch number from families of passengers involved in such accident.(2) NOTIFICATION OF FAMILIES

(3) NOTICE PROVIDED AS SOON AS POSSml~E

(4) LIST OF PASSENGERS

(5) CONSULTATION REGARDING DISPOSITION OF REMAINS AND EFFECTS

(6) RETURN OF POSSESSIONS Before providing any public notice ofthe passengers involved in an aircraft accident in an aircraft under the control ofthe Carrier, resulting in major loss of life, such notice will be provided in person to the families of such passengers by suitable trained representatives of the Carner, and/or through an organization designated fortlleaccident by theBoard. Whether or not the names of all of the passcngcrs havc bccn verified, tlle notice required in paragraph (2) above will be provided as soon as practicable once the Carner has verified the. identity ofpassengers affected intheairaccident. Immediately after the accident the Carner will begin the process of detennining which passcnger~ (revenue and non-revenne) boarded the flight. Uponreqnest, the Carner willrelease such list to the director of family support services designated for the accident under section 1136(a)(I), and to the organization designated for the accident under section 1136(a)(2). The passenger list will reflect the best available information at the time of the request. The Carner will emphasize to involved personnel the confidential/sensitive nature of the information contained in the list; mark the list as "preliminary and unconfinned," if appropriate, and update the list periodically. The Carner will establish and maintain an internal policy prohibiting unauthorized release ofmanifest information. The Carner will consult with the family of cach passenger about the disposition of any remains and personal effects of the passengers involved in the air accident in the aircraft under control of the Carrier, and will act in accordance with a written decision by the family. Personal effects will bc available for immediate disposition by the families of passengers in a designated office ofthe Carrier, or at thc place oftllCaccident, or will be sent where the families of such passengers desire to receive them. Thc Carner willreturn thepossessions ofapasscngcr involved in anairaccident with an aircraft under the control oftheCarner, on request from such passenger's family (and regardless of the condition of such possessions), unless such possessions are necessary for the accident investigation or -8 criminal investigation. Inthat case the families of such passengers willbe notified that such possessions will be kept by appropriate authorities.(7) UNCLAIMED POSSESSIONS RETAINED

(8)MONUMENTS

(9) EQUAL TREATMENT OF PASSENGERS

(10) SERVICE AND ASSISTANCE TO FAMILIES OF

PASSENGERS
(11) COMPENSATION TO SERVICE ORGANIZATIONS
(12) TRAVEL AND CARE EXPENSES

(13)RESOURCES FOR THE

PLAN
(14) SUBSTITUTE MEASURES Unclaimed possessions ofpassengers involved in an air accident with an aircraft under the Carrier's control remaining at the Carrier's disposal will be retained for not less than 18 months after the date of the accident. After that period of time, such possessions will be disposed of as prescribed by applicable law procedures. ill the event that the Carner wishes to build a monument in the United States tothepassengers involved in an airaccident aboard an aircraft under the Carrier's control, the Carrier will consult with the family of each passenger before proceeding with any construction, including any inscription onthe monument. For thepurposes ifthis Plan, the teon "passengers" shall include both revenue and non-revenue passengers. The treatment of the fanlilies of non-revenue passengers will be the same as the treatment of the families of revenue passengers following the equal treatment ofpassengers' policy maintained bythe Carner. The Carner will work with any organization designated under 1136(a)(2) on an ongoing basis to ensure that families of passengers receive an appropriate level of services and assistance after an airaccident. The Carner will provide reasonable compensation to any organization designated under seclion 1I36(a)(2) for services and assistance provided by suchorganization. The Carrier will assist families of the passengers involved in an air accident with an aircraft under the Carrier's control in traveling to the location ofthe accident, and will provide for the physical care ofsuch families while staying atsuch location. The Carner will commit sufficient resources to carry outthisPlan to address needs of families ofpassengers involved in a foreign air carrier accident. If the Carner develops substitute measures for any measures referenced above in (10), (II) or (12), it will amend its Plan and notify theBoard accordingly.(15) TRAINING OF

EMPLOYEES AND AGENTS

(16) CONSULTATION ON CARRIER RESPONSE NOT COVERED BY PLAN

(17) NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUCTURES

(18) SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARINGS The Carrier will provide adequate training to its employees and agents to meet the needs of survivors and family members following the aceiden!' Dle Carrier will prepare and maintain currcnt a List ofpersonnel with survivor and family assistance responsibilities, and will develop training programs based upon employees' partielliarrespollsibility, recognizing that persollnel who arc inpublic contact positions need to know how to respond to inquiries and facilitate responses to them. The Carrier will hold, from time to timc, simulation training under its training plans. Inthe event that the Carriervolunteers assistance toUnited States citizens within the United States with respect to an aircraft accident outside theUnited States involving major loss oflife, the Carrier will consult with the Board and the Department of State ontheprovision ofassistance. (A) In the case of an accident that results in significant damage to aman-made structure or other property on thc ground that is not government-owned, the Carrier will promptly provide notice, in writing, to the extent practicable, directlyto theowner ofthe structure orother property about liability for any property damage and means for obtaining compensation. (B) At'aminimum, the written notice shall advise the owner (i) to contact the insurer of the property as the authoritative source of information about coverage and compensation; (ii) not to rely on unofficial information offered by foreign air carrier representatives about compensation by the foreign air carrier for accidental property damage; and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible afterthe accident, consistent with restrictions on access tothe accident site. In the case of an accident in which the National Transportation Safety Board conducts apublichcaring orcomparable proceeding at a location greatcr than 80 miles from the accident site, the Carrier will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city ofthe Carrier's flight ifthatcityis located intheunited States.