#### Vickie K. COATES, Plaintiff-Appellant, v. SUNDOR BRANDS, INC., and Emmett E. Long, Defendants-Appellees.

No. 97-9102.

United States Court of Appeals, Eleventh Circuit.

Nov. 13, 1998.

*690Allen F. Harris, Atlanta, GA, for Plaintiff-Appellant.

John G. Skinner, Catherine M. Hobart, Smith, Currie & Hancock, Atlanta, GA, for Defendants-Appellees.

Before ANDERSON and BARKETT, Circuit Judges, and RONEY, Senior Circuit Judge.

BARKETT, Circuit Judge:

Vickie K. Coates appeals the district court’s order granting summary judgment to defendant Sundor Brands, Inc. (“Sundor”) on her claim of hostile work environment sexual harassment in violation of Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000(e), *et seq.*Coates argues that the district court erred in finding no genuine issue of material fact as to whether Sundor had responded promptly and appropriately to Coates’s complaints of sexual harassment. We affirm.

FACTS

Because this appeal involves the grant of a motion for summary judgment, we review the facts in the light most favorable to Coates, who is the non-moving party in this ease. Vickie Coates began working as a forklift operator in the shipping and receiving department of Sundor Corporation, an Atlanta-based Proctor and Gamble (“P&G”) subsidiary, on January 21, 1992. In approximately January of 1994, Coates was trans-r ferred to the storeroom, where she worked closely with plant buyer Emmett (Ernie) Long, spending approximately one-fourth of her workday in Long’s office. During that time, the pair were isolated from other employees. Coates and Long were supervised by Nancy Christman, who in turn was supervised by technical systems manager Lloyd McLean.

*691On October 19,1994, Coates confided in coworker Mike Lee, who was also an ordained minister, that Long had been engaging in behavior toward her that included offering her money for sex, calling her at home and leaving unwelcome amorous messages, and threatening to kidnap her and take her to Arkansas. Lee immediately brought Coates’s allegations to the attention of Mike Sanders, Sundor’s Human Resources Manager, although at Coates’s request Lee did not identify her or Long by name. During this meeting with Sanders, Lee agreed to speak to the harasser about the allegations, which he did that same day. Coates had been initially reluctant to bring her allegations to the attention of management, but after Lee spoke to Long, Lee convinced Coates to accompany him to Sanders’s office to speak to Sanders directly about the problem.

Despite Lee’s interview with Long, Long’s harassment continued until September 1995. In the months following Coates’s meeting with Sanders, Sanders several times asked Coates how things were going. In response to each inquiry, Coates indicated that things were fine. She did not mention the harassment again to Sanders or to Lee.

Sometime between November 1994 and January 1995, Coates approached Christman with the intention of telling her of the harassment. Because Coates had previously discussed personal matters with Christman, Christman asked Coates if the matter she wished to discuss was personal or professional. When Coates responded that it was personal, Christman said that she was too busy to talk with her at that time about personal matters. At no point during this exchange did Coates convey to Christman that the issue she wished to discuss concerned sexual harassment.

In March or April of 1995, Coates met with McLean, who was preparing for an imminent departure to Japan on business. At this meeting, Coates talked to him about the work being done in the storeroom, about proposed strategies for improving productivity in her area, and about her own career prospects. At some point during this meeting, she showed McLean a note she had received that read: “From the Desk of Ernie Long, Hey Sweetheart $100 for 45 minutes of hugging and kissing or $100 for stop loving Vickie guarantee.” In her deposition testimony, Coates does not elaborate on any further conversation between her and McLean on this issue.

On September 17, 1995, Coates told Blanche Sullivan, a P&G consultant who was visiting the Sundor plant, about the harassment. Sullivan encouraged her to speak to Christman or Sanders, and later that same day or the next morning, Coates reported the harassment to Christman. Immediately after hearing from Coates, Christman and Earl Graham, another manager, confronted Long. After some discussion, Christman informed Long that he was suspended without pay pending an investigation and that he was not to contact Coates. Later that day, Long resigned. On September 21, 1995, Coates took a medical leave of absence. She resigned on March 21,1996.

Coates subsequently filed suit against Sun-dor and Long in the Northern District of Georgia, alleging that she had been subject to hostile work environment sexual harassment in violation of Title VII.1 In assessing the merits of Sundor’s motion for summary judgment, the magistrate judge analyzed Coates’s claim according to the test for employer liability for a Title VII violation established in *Henson v. City of Dundee,*682 F.2d 897, 903-05 (11th Cir.1982). Although Sun-dor conceded that Coates had suffered hostile work environment sexual harassment, the magistrate found that “a reasonable jury could only conclude that [Sundor] took prompt and remedial action [in response to the plaintiffs complaints].” The district court adopted the magistrate’s recommendations, and granted summary judgment to Sundor. Coates appealed.

DISCUSSION

I

As a threshold matter, we note that this ease is controlled by the recently decided *692cases of *Faragher v. City of Boca Raton,*— U.S. -, 118 S.Ct. 2275, 141 L.Ed.2d 662 (1998), and *Burlington Industries v. Ellerth,*— U.S. -, 118 S.Ct. 2257, 141 L.Ed.2d 633 (1998). Plaintiffs whose filings predated the announcement of the liability standard for employers under Title VII are not required to have anticipated this standard in their pleadings. *See Burlington Industries,*— U.S. at -, 118 S.Ct. at 2271 (notwithstanding that original complaint was framed according to standards prevailing at the time, “[the plaintiff] should have an adequate opportunity to prove she has a claim [under the new standards] for which Burlington is liable”).

In *Faragher*and *Burlington Industries,*the Supreme Court established that employers are vicariously liable for the actions of their supervisory personnel when the supervisor creates a hostile environment in the workplace. It is not necessary that those at the highest executive levels receive actual notice before an employer is liable for sexual harassment.

> [A]n employer is subject to vicarious liability to a victimized employee for an actionable hostile environment created by a supervisor with immediate (or successively higher) authority over the employee.

*Faragher,*— U.S. at -, 118 S.Ct. at 2292-93; *see also Burlington Industries,*— U.S. at -, 118 S.Ct. at 2270 (same).

To establish liability, however, the Supreme Court differentiated between cases in which an employee suffers an adverse “tangible employment action”2 as a result of sexual harassment and those cases in which an employee suffers the intangible harm flowing from the indignity and humiliation of sexual harassment. In the former ease the vicarious liability is established by the proof of sexual harassment and the adverse tangible employment action taken by the supervisor. *See Faragher,*— U.S. at -, 118 S.Ct. at 2292-93; *Burlington Industries,*— U.S. at -, 118 S.Ct. at 2270. In cases where no tangible employment action has been taken by the supervisor, the defending employer may interpose an affirmative defense to defeat liability. That affirmative defense “comprises two necessary elements: (a) that the employer exercised reasonable care to prevent and correct promptly any sexually harassing behavior, and (b) that the plaintiff employee unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer or to avoid harm otherwise.” *Faragher,*- U.S. at -, 118 S.Ct. at 2293; *Burlington Industries, -*U.S. at -, 118 S.Ct. at 2270. As its rationale for this holding, the Supreme Court relied on the “aided-by-the-agency-relation” principle borrowed from § 219(2)(d) of the Restatement (Second) of Agency, *Faragher,*- U.S. at -, 118 S.Ct. at 2290; *see also Burlington Industries,*— U.S. at -, 118 S.Ct. at 2269, to find that an employer is liable for discrimination against an employee that “is made possible or facilitated by the existence of [an] agency relationship.” *Faragher,*— U.S. at -, 118 S.Ct. at 2290 (citing Restatement (Second) of Agency § 219 cmt e).

The point of *Faragher*and *Burlington Industries,*and of recognizing hostile work environment sexual harassment as a form of workplace discrimination under Title VII, is that employees are entitled to a work environment that allows them to function effectively and to do the work they were hired to perform to the best of their ability without having to “run a gauntlet of sexual abuse” or face other forms of discrimination. *Henson,*682 F.2d at 902; *see also id.*(“Sexual harassment which creates a hostile or offensive environment for members of one sex is every bit the arbitrary barrier to sexual equality at the workplace that racial harassment is to racial equality.”) (quoted in *Meritor Sav. Bank, FSB v. Vinson,*477 U.S. 57, 67, 106 S.Ct. 2399, 2405, 91 L.Ed.2d 49 (1986)). The power and influence of an employer over the atmosphere in a workplace cannot be overstated. When an employee’s ability to perform his or her job is compro*693mised by discriminatory acts including sexual harassment and the employer knows it, it is the employer that has the ability, and therefore the responsibility, to address the problem, whether the harasser is a supervisor, a co-worker, a client, or a subordinate. *See Vance v. Southern Bell Tel. & Tel. Co.,*863 F.2d 1503, 1515 (11th Cir.1989) (“[T]he capacity of any person to create a hostile or offensive environment is not necessarily enhanced or diminished by any degree of authority which the employer confers upon that individual”) (quoting *Henson,*682 F.2d at 910).

In *Faragher*and *Burlington Industries,*the supervisors’ own actions constituted the harassing conduct. Here, we apply the *Faragher/Burlington Industries*analysis to a ease where the allegation is that the supervisor’s *inaction*with respect to a hostile work environment created by co-worker sexual harassment facilitated, prolonged, or otherwise failed to arrest the harassment where the supervisor knew or should have known of it.3 Realistically, only a response from someone in a position of authority will serve to abate sexual harassment in the workplace. A supervisor’s failure to act when that supervisor has knowledge of the harassment and the authority to prevent it inflicts harm on the victim that is as real as if the supervisor were doing the harassing. In each case, the supervisor’s action seemingly validates the harassment.

The rationale on which the Supreme Court based its holding in *Faragher*and *Burlington*Industries—“the aided-by-the-ageney-re-lation principle,” *Faragher,*— U.S. at -, 118 S.Ct. at 2290; *see also Burlington Industries,*— U.S. at -, 118 S.Ct. at 2269—applies just as readily in cases where supervisors fail to act to abate sexual harass-ntent by co-workers as where supervisors themselves are directly responsible for the harassment. It is because supervisors are agents of the employer with the authority to handle complaints of sexual harassment that they are approached by employees who are victims of such harassment by co-workers.4 And it is this same status as agents, and the authority that comes with it, that can prolong or aggravate the sexual harassment when those supervisors fail to act on such complaints. Just as it is difficult for an employee to protect herself from harassment by a supervisor because of the power he wields over her in the employment hierarchy, so too is it difficult for an employee—who may have been extremely reluctant to confide in a manager in the first place—to demand that a supervisor provide a prompt and effective response to her complaint. Clearly, an employee is entitled to a response when a complaint has been lodged. A supervisor’s inaction will not only fail to address the problem, but it may also leave the legitimately complaining employee feeling chastened and even less inclined to press a complaint, with the effect that the employee *again*suffers from sexual harassment, this time from an even more powerful quarter. Thus, the employee suffers two distinct harms: the co-worker’s initial harassment; and the supervisor’s implicit approval of the harassment, which changes and intensifies the quality of the injury.

II

We now turn to the task of applying the principles of *Faragher*and *Burlington Industries*to the facts of the case before us. In the district court, Sundor conceded that Long subjected Coates to hostile work environment sexual harassment, contesting only its own liability. Thus, we must examine the *694record for material disputed issues of fact as to whether (a) Sundor exercised reasonable care to prevent and correct promptly Long’s sexually harassing behavior toward Coates, and (b) Coates unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer or to avoid harm otherwise—in other words whether Sundor can make out an affirmative defense as provided by *Faragher*and *Burlington Industries. See Faragher,*— U.S. at -, 118 S.Ct. at 2293; *Burlington Industries,*— U.S. at -, 118 S.Ct. at 2270. To assess whether this defense may be invoked, we analyze first whether the employer has exercised reasonable care in *'preventing*sexual harassing behavior. We then direct our inquiry to whether the employee made reasonably sufficient use of available avenues to put the employer on notice of the problem. Finally, we refocus on the employer to determine whether the employer or its authorized agent, after receiving notice, took adequate steps to correct the harassment and prevent its recurrence.

First, it is not disputed in this ease that Sundor, which had in place an officially promulgated, user-friendly sexual harassment policy, exercised reasonable care to prevent sexual harassment. Sundor’s policy provides that “[a]ny employee who feels he or she is being sexually harassed should immediately contact their line manager, Personnel Contact, or other manager with whom they feel comfortable.” McLean Dep., Ex. 1. It also instructs any manager who learns of the sexual harassment of an employee to “take immediate action, working closely with line management and [the] Personnel Contact, to resolve the issue,” and provides managers in its “Sexual Harassment Awareness Program Participant’s Manual” with more detailed suggestions, including “confrontfing] the harasser,” “supporting] the victim,” and “educating] employees” about both the problem and the actions that will be taken should complaints about sexual harassment arise. Sanders Dep., Ex. 3 at 24. In addition, the company’s “Sexual Harassment Awareness Program Administrator’s Manual” emphasizes that “it is the responsibility of every manager to take action when a sexual harassment situation arises or when a complaint is lodged.” Sanders Dep., Ex. 11 at 53.5

We therefore turn to the second step in the analysis, and ask whether Coates reasonably availed herself of the avenues created by this policy to put Sundor on notice of the ongoing harassment. Only if we determine that adequate notice of the harassment *was*given to Sundor do we then move to determine whether Sundor responded reasonably to her complaint. To make this determination, we examine the encounters between Coates and plant supervisors which Coates offers as evidence that adequate notice was given.

*Conversation with Mike Sanders*

In October 1994, Coates confided in co-worker Mike Lee that Long was sexually harassing her. Lee went to Human Resources Manager Mike Sanders with Coates’s allegations, but because Coates had asked that what she told him remain confidential, Lee did not reveal to Sanders either her name or the name of the harasser. Lee and Sanders agreed that Lee, not Sanders, would strongly admonish the harasser. At Sanders’s request, Lee also urged Coates to bring the complaint to Sanders in person, which she did that same day. During this meeting, Coates expressed her desire that the harassment stop and also that no steps be taken at that time to alter current work assignments. This meeting was the last time Coates raised the issue of the harassment with Sanders, and she responded to his subsequent general inquiries as to how things were going with assurances that all was well.

This set of encounters leaves no doubt that Sanders was on notice of the harassment in October 1994. On these facts, however, we cannot say that Sanders failed to respond reasonably to the complaint.' It is true that Sanders did not speak to Long himself, but he was given no reason at the time to doubt either that Lee had successfully conveyed to *695Long the message Lee and Sanders agreed should be conveyed, or that Coates was satisfied with this resolution of the problem, since she initially sought Lee’s counsel.6 The fact that the parties now disagree as to whether Lee actually clearly got the message across to Long that day does not change our analysis. The appropriate inquiry at this stage is to ask what measures Sanders reasonably believed had been taken to address the problem.

We do not suggest that it is appropriate to delegate to non-supervising employees the task of confronting harassers. Under the facts of this case, however, Coates indicated to Sanders that if Lee’s discussion with Long led to a cessation in the harassment, she would feel that her complaint had been adequately addressed. Although the harassment continued, Coates gave Sanders no indication that the agreed-upon strategy had failed, instead assuring him when he asked how things were going that everything was fine. It was not unreasonable for Sanders to conclude on this basis that Lee’s talk with Long had ended the matter and that no further action was necessary on his part.

*Conversation with Nancy Christman*

Coates also asserts that she placed Sundor on notice by complaining to her direct supervisor, Nancy Christman, at some point in late 1994 or early 1995. The deposition testimony supporting this assertion reflects that Coates approached Christman and asked to speak with her. Christman inquired as to whether the matter was personal or professional, and when Coates replied that it was personal, Christman responded that she was too busy to discuss personal matters. At no time did Coates indicate that she wished to lodge a sexual harassment complaint.

We cannot view this encounter as having put Christman on notice that Coates was being sexually harassed. Coates never mentioned the harassment. Her response that ' the problem was personal and not professional was sufficient to create a reasonable belief on Christman’s part that Coates’s problem did not bear on her work life and thus was not a problem Christman needed to address. Christman’s inaetion as a result of this encounter was therefore not unreasonable, and does not compromise Sundor’s claim to an affirmative defense.

*Conversation with Lloyd McLean*

Sometime in March or April of 1995, Coates approached plant manager Lloyd McLean as he was preparing to leave for a business trip to Japan. At that time Coates spoke to him about the work being done in the storeroom, about proposed strategies for improving productivity in her area, and about her own career prospects. She also showed him a note she had received from Long, which read: “From the Desk of Ernie Long, Hey Sweetheart $100 for 45 minutes of hugging and kissing or $100 for stop loving Vickie guarantee.” In her deposition testimony, Coates does not elaborate on any further conversation between her and McLean on this issue. Nor does the record indicate that McLean took any action with respect to the harassment in the wake of this encounter.

Coates’s own deposition testimony clearly supports the conclusion that the substance of her discussion with McLean at this meeting did not put McLean on notice that she was being sexually harassed by Long. She described the exchange between them as follows:

> [COATES]: I had went over and talked to him about where we were in relation to finishing inventory in the storeroom. And I showed him the note that [Long] had just [given] me where he offered me a hundred dollars if I could get him to stop loving me or something to that effect.

> Q: Okay. And what did Mr. McLean say to you?

> [COATES]: He was very pleased at the progress we were making in the storeroom. We had just received parts from Mount Dora, Florida and we were coming along pretty fast. I wanted to talk to him more—I wanted him to be able to get back

> *696with me and talk to me more about the TPM process and what we were going to be doing in the storeroom. He told me what a good job he thought I was doing ' and I showed him the note. And then he was late for a meeting.

> Q: He said to you I’m late for a meeting? [COATES]: He looked at his watch and says oh, Vickie, excuse me but I am late for a meeting. He says you know I’m going to Japan with Bob and I’ve got to get up there. Maybe we can pick up on this conversation later on.

Pl. Dep. at 47. McLean’s deposition testimony also supports the conclusion that Coates’s primary purpose for seeking out McLean at this time was to discuss not the harassment, but rather her career and other matters related to inventory processing in the storeroom.

Under these facts, McLean’s failure following this exchange to take prompt action to arrest Long’s harassment of Coates was not unreasonable. Even taking all Coates’s allegations as true, nothing Coates said to McLean indicated that her receipt of the note represented a problem about which she was concerned or that required McLean’s immediate attention. Had Coates indicated to McLean that the note was only the latest in an ongoing pattern of sexually harassing behavior toward Coates by Long, McLean’s subsequent failure to address the problem may well have indicated a failure, in the face of adequate notice, to take “reasonable care to prevent and correct promptly any harassing behavior” such as to defeat Sundor’s affirmative defense. As it was, Coates did not, in the context of the conversation, adequately apprise McLean of the dimensions of the problem or even that there *was*a problem that required his attention, and he could not therefore reasonably have been expected to act to address it.

*Conversation with Blanch Sullivan*

It was not until six months after Coates’s meeting with McLean, on September 17, 1995, that Coates confided in P&G consultant Sullivan about the harassment, and even then, she requested that Sullivan refrain from mentioning it to Christman. Sullivan recommended that Coates speak to Christman. Coates did so, as did Sullivan despite Coates’s request for confidentiality. Long was immediately suspended without pay pending an investigation. He resigned before the day was out. It is thus impossible to say that Christman’s action in response to Coates’s complaint was anything but prompt and effective.

CONCLUSION

We are not unmindful of the enormous difficulties involved in lodging complaints about discrimination in the workplace, including complaints of sexual harassment. We also recognize the great psychological burden it places on one who is already the victim of harassment to require that person to complicate further his or her life with the ramifications, both legal and otherwise, of making a complaint. Federal law has now attempted to correct the problem of workplace discrimination, but it cannot be done without the cooperation of the victims, notwithstanding that it may be difficult for them to make such efforts. When an employer has taken steps, such as promulgating a considered sexual, harassment policy, to prevent sexual harassment in the workplace, an employee must provide adequate notice that the employer’s directives have been breached so that the employer has the opportunity to correct the problem.

On this record, we necessarily conclude that no genuine issue of material fact exists to support a finding that Coates acted reasonably to put Sundor on notice of the problem or that, when notice was given, Sundor responded unreasonably to her complaint. Based on the affirmative defense delineated in *Faragher*and *Burlington Industries,*the district court’s grant of summary judgment to the defendant is therefore

AFFIRMED.

1

. Coales's complaint also included several state law claims against both Sundor and Long. The district court dismissed these claims without prejudice when it granted Sundor’s motion for summary judgment.

2

. "[A] tangible employment action constitutes a significant change in employment status, such as hiring, firing, failing to promote, reassignment with significantly different responsibilities, or a decision causing a significant change in benefits” as well as the "denial of a raise or a promotion." *Burlington*Industries, - U.S. at -, 118 S.Ct. at 2268.

3

. This application comports with the EEOC regulation regarding employer liability for co-worker sexual harassment. *See*29 C.F.R. §.1604.11(d) (1998) (“With respect to conduct between fellow employees, an employer is responsible for acts of sexual harassment in the workplace where the employer (or its agents or supervisory employees) knows or should have known of the conduct, unless it can show that it took immediate and appropriate corrective action.”). *Faragher*and *Burlington Industries*also make clear that an employer cannot be held vicariously liable for coworker-created hostile work environment sexual harassment where neither the employer nor the supervisor had actual or constructive knowledge of the harassment.

4

. Sundor’s sexual harassment policy directs employees with sexual harassment complaints to speak with "their line manager, Personnel Contact, or other manager with whom they feel comfortable.” McLean Dep., Ex. 1.

5

. Of course, the existence of a reasonable policy is only part of the affirmative defense. Sundor must show not only that it had a reasonable policy in place, but also that those employees authorized by the policy to act in response to complaints did so act when put on notice of a problem, and that their actions constituted a reasonable response under the circumstances.

6

. Because Lee is an ordained minister, many Sundor employees look to him for guidance with their personal problems.