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Notices Federal Register

54998 

Vol. 76, No. 172 

Tuesday, September 6, 2011 

BUREAU OF CONSUMER FINANCIAL 

PROTECTION 

[Docket No. CFPB–2011–0016] 

Request for Information on Consumer 

Financial Products and Services 

Offered to Servicemembers 

AGENCY: Bureau of Consumer Financial 

Protection. 

ACTION: Notice and Request for 

Information. 

SUMMARY: Section 1013(e)(1) of the 

Consumer Financial Protection Act of 

2010 requires the Bureau of Consumer 

Financial Protection (‘‘CFPB’’ or 

‘‘Bureau’’) to educate and empower 

servicemembers and their families to 

make better informed decisions 

regarding consumer financial products 

and services; to coordinate with CFPB’s 

Consume Response function to monitor 

consumer complaints by 

servicemembers and their families; and 

to coordinate efforts among Federal and 

State agencies, as appropriate, regarding 

consumer protection measures relating 

to consumer financial products and 

services offered to, or used by, 

servicemembers and their families. 

Consistent with this requirement, the 

CFPB Office of Servicemember Affairs 

seeks information on consumer 

financial products and services that are 

currently being offered to or used by 

servicemembers and their families. 

Among other things, the office is 

particularly interested in information on 

products and services (and associated 

programs and policies) that are tailored 

to the unique financial needs of 

servicemembers and their families. The 

information provided will help the 

office develop a knowledge base of 

consumer financial products and 

services utilized by servicemembers that 

will inform the office’s planning with 

respect to education and outreach 

initiatives, the monitoring of consumer 

complaints, and other consumer 

protection measures. CFPB encourages 

comments from consumers, financial 

service providers, organizations, and 

other members of the public. 

DATES: Comment Due Date: September 

20, 2011. 

ADDRESSES: You may submit comments, 

identified by Docket No. CFPB–2011– 

0016, by any of the following methods: 

• http://www.regulations.gov. Follow 

the instructions for submitting 

comments. 

• MilitaryResponse@cfpb.gov. 

• Mail or Hand Delivery/Courier in 

Lieu of Mail: Monica Jackson, Office of 

the Executive Secretary, Consumer 

Financial Protection Bureau, 1801 L 

Street, NW., Washington, DC 20036. 

Instructions: The CFPB encourages 

the early submission of comments. All 

submissions must include the document 

title and docket number. Please note the 

number of the question to which you are 

responding at the top of each response. 

In general, all comments received will 

be posted without change to http:// 

www.regulations.gov. In addition, 

comments will be available for public 

inspection and copying at 1801 L Street, 

NW., Washington DC 20036, on official 

business days between the hours of 10 

a.m. and 5 p.m. Eastern Time. You can 

make an appointment to inspect the 

documents by telephoning 202–435– 

7275. All comments, including 

attachments and other supporting 

materials, will become part of the public 

record and subject to public disclosure. 

Sensitive personal information such as 

account numbers or Social Security 

numbers should not be included. 

Comments will not be edited to remove 

any identifying or contact information. 

FOR FURTHER INFORMATION CONTACT: For 

general inquiries, submission process 

questions or any additional information, 

please call Monica Jackson at 202–435– 

7275. 

SUPPLEMENTARY INFORMATION: The 

Bureau seeks public comment on the 

following questions: 

1. What consumer financial products 

and services are currently offered to or 

utilized by servicemembers and their 

families? 

2. What consumer financial products 

and services (and associated programs, 

policies, and practices) are tailored to 

the unique financial needs of 

servicemembers and their families or are 

marketed specifically to servicemembers 

and their families? Among other things, 

the office is particularly interested in: 

a. Information on consumer financial 

products or services that are designed to 

address deployments, permanentchange-of-station moves, overseas 

assignments, relocations, and similar 

circumstances. 

b. Information on short-term lending 

products that are tailored to the needs 

of servicemembers and their families. 

c. Information on consumer financial 

products or services that are comparable 

to the Department of Defense (DoD) 

Savings Deposit Program. 

3. What financial education 

opportunities are financial service 

providers offering to servicemembers 

and their families, both in person and 

online? 

4. What programs, policies, 

accommodations, or benefits do 

financial service providers currently 

provide to servicemembers and their 

families that may exceed those required 

by statute? Among other things, 

comments could address expanded 

application of Servicemembers Civil 

Relief Act protections and fraud 

protections. 

5. What unique assistance, if any, is 

currently offered by financial service 

providers to servicemembers and their 

families who are distressed 

homeowners? Among other things, 

comments could address 

servicemember-specific mortgage 

modifications; accommodations for 

servicemembers with Permanent Change 

of Station Orders; and assistance for 

wounded, ill or injured servicemembers, 

or surviving spouses of deceased 

servicemembers. 

6. What marketing and 

communication strategies are currently 

used by financial service providers to 

inform servicemembers and their 

families of consumer financial products 

and services; programs or 

accommodations for servicemembers 

and their families; and financial 

educational opportunities? Which 

strategies tend to be more effective and 

which are less effective? 

Dated: August 29, 2011. 

Hollister K. Petraeus, 

Assistant Director, Office of Servicemember 

Affairs. 

[FR Doc. 2011–22595 Filed 9–2–11; 8:45 am] 

BILLING CODE 4810–AM–P 

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