October 10, 2012 

AVIATION 

CONSULT ANT 

L.A. IRIZARRY & ASSOCIATES 

P.O. BOX 37217 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT 

SAN JUAN, PUERTO RICO 00937-0217 

TELS. 1787)752-7621 • FAX (787} 276-3846 

E-mail: irizarry@icenetworks.com 

Dockets - Dockets OST 1996-1960 

Docket -OST- 1998-3304 

U.S. Department of Transportation 

West Building Ground Floor, Room W12-140 

1200 New Jersey Avenue, SE 

Washington, DC 20590 

Erik Grosof 

Office of Transportation Disaster Assistance 

National Transportation Safety Board 

490 L' Enfant Plaza 

Washington, DC 20594 

Gentlemen: 

Enclosed please find a copy of the Family Assistance Plan been for Anguilla Air Services Ltd in 

accordance with the provisions of has been developed to comply with the Aviation Disaster 

Family Assistance Act of 1996 (49 U.S. C. 1136 and 41113)and U.S. Public Law No. 108-176, 

Dec. 12, 2003, Century of Aviation Reauthorization Act, Section. 809, Availability of Aircraft 

Accident Site Information, paragraph (a) Domestic Air Transportation. Additionally, please he 

advised that our operations staff may be reached 24 hours at 264-498-5922 or 787-752-7621. 

Any questions concerning this plan should be directed to the undersigned . 

. Respectfully, 
SUMMARY 

FAMILY SUPPORT PLAN IN THE EVENT OF AN AIRCRAFT ACCIDENT 

IN THE UNITED STATES 

This plan is submitted by Anguilla Air Services Ltd to comply with the Foreign Air Carrier Family 

Support Act, Vision 100, and the Century of Aviation Reauthorization Act. 

This submission summarizes the procedures of Anguilla Air Services Ltd to address the needs 

of families of passengers involved in an aircraft accident in the United States. 

This document is part of the company effort, which involves the National Transportation Safety 

Board (NTSB) and other US. Government entities and appointed independent non-profit 

organizations, to assist survivors and victim's families in the event of an aircraft disaster. 

PRE-RESPONSE PLANNING 

Anguilla Air Services Ltd will provide employees involved in dealing with an aircraft accident, the 

Family Assistance Plan and insert this plan into all appropriate company manuals and 

procedures so that the company is effectively prepared to provide support and assistance to 

those affected by an aircraft accident. 

Anguilla Air Services Ltd will provide adequate training to employees and agents of the carrier to 

meet the needs of survivors following an accident. 

WORKING WITH DESIGNATED ORGANIZATIONS 

Anguilla Air Services Ltd will use the services of organizations designated pursuant to section 1 

136(a) (2) for notifying the families of passengers (as that term is defined in section 1136) 

involved in a U.S. accident of an Anguilla Air Services ltd aircraft, such notice to be provided 

before disclosing to the public the names of the passengers. Anguilla Air Services Ltd will 

assure that such notice will be provided as soon as possible after it has verified the identity of a 

passenger on board its aircraft, whether or not the names of all passengers have been verified. 

Anguilla Air Services Ltd will work with the organization designated pursuant to section 1136(a) 

(2) on an ongoing basis to assure that families of passengers receive an appropriate level of 

services and assistance following an accident 

Anguilla Air Services Ltd will provide reasonable compensation to any organization designated 

under section 11 36{a) (2) for services and assistance provided by the organization. 

In the event that Anguilla Air Services Ltd volunteers assistance to United States citizens within 

the United States with respect to an aircraft accident outside the Unites States involving a major 

loss of life, Anguilla Air Services Ltd will consult with the NTSB and the Department of State on 

the provision of the assistance. 
LIST OF PASSENGERS 

Anguilla Air Services Ltd will provide to the Director of Family Support Services designated 

under section 1136(a)(l), and to the organizations designated for the accident under section 1 

136(a)(2), immediately upon request, a list (which is based on the best available information, at 

the time of request), of the names of the passengers aboard the aircraft (whether or not such 

names have been verified), and will periodically update that list. 

In order to determine which passengers actually boarded the flight, Anguilla Air Services Ltd 

personnel, immediately after the accident, will begin a review of the following: 

On-Board Passenger Manifest 

Standby passengers 

Non-Revenue passengers 

Rerouted passengers 

Passengers who canceled their reservations 

Jump seat riders 

HANDLING INQUIRIES FROM THE PASSENGERS' FAMILIES 

Anguilla Air Services Ltd will publish a toll free number, designated specifically for receiving 

inquiries from family members in the United States, in the event of an aircraft accident. 

Family members may also seek assistance and information from Anguilla Air Services Ltd at 

airports and reservation offices that are neither the origin nor the destinations of the flight 

involved in the accident. Therefore Anguilla Air Services Ltd will provide its Airport and 

Reservation Managers with speCific guidelines to properly deal with the families in these cases. 

TRAVEL AND CARE EXPENSES 

Anguilla Air Services Ltd will transport to the site of the acciden~ at its expense, those family 

members that wish to be present at the site. 

Family members that have decided to travel to the site of the accident will be provided with 

accommodations and will have all reasonable meal and travel expenses paid while they are at 

the site. 

DISPOSITION OF REMAINS AND EFFECTS 

The family members of each passenger will be consulted about the disposition of all remains 

and personal effects of the passenger within the control of Anguilla Air Services Ltd. 

When requested by the family of a passenger, any possession of the passenger(s) within the 

control of Anguilla Air Services Ltd (regardless of its condition) will be returned to the family, 

unless the possession is needed for the accident investigation or any criminal investigation. 
Unclaimed possessions of passengers involved in an aircraft accident will be retained by 

Anguilla Air Services Ltd for at least 18 months. 

MONUMENTS 

Anguilla Air Services Ltd will consult the family of each passenger involved in an aircraft 

accident about the construction of any monumentto the passengers, including any inscription 

on the monument. 

NON-DISCRIMINATORY TREATMENT 

Anguilla Air Services Ltd will give the same support to family members of all passengers 

involved in an aircraft accident. Therefore, there will be no distinction in the treatment of 

revenue, non-revenue passengers and company employees. 

RESOURCES 

Anguilla Air Services ltd undertakes to commit sufficient resources to carry out this plan. 

NOTICE TO OWNERS OF PROPERTY 

In the event of an accident that results in significant damage to a manmade structure or other 

property on the ground that is not government-owned, Anguilla Air Services Ltd will promptly 

provide notice, in writing, to the extent practicable, directly to the owner of the structure or other 

property about liability for any property damage ··and means for obtaining compensation. Such 

notice will advise the owner: 

(i) to contact the insurer of the property as the authoritative source for information about 

coverage and compensation; 

(ii) to not rely on unofficial information offered by Anguilla Air Services Ltd representatives 

about compensation by Anguilla Air Services Ltd for accident-site property damage; and 

(iii) to obtain photographic or other detailed evidence of property damage as soon as possible 

after the accident, consistent with restrictions on access to the accident site. 

LIVE TRANSMISSION OF NTSB HEARINGS 

If the National Transportation Safety Board conducts a public hearing or comparable proceeding 

concerning an accident at a location greater than 80 miles from the accident site, Anguilla Air 

Services Ltd will ensure that the proceeding is made available simultaneously by electronic 

means at a location open to the public at the origin city and/or destination city of the accident 

flight, if the city is located in the United States.