### October 10, 2012 AVIATION

CONSULT ANT 

## L.A. IRIZARRY 

## & ASSOCIATES
P.O. BOX 37217 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT SAN JUAN , PUE RTO RICO 00937-0 2 17 TELS. 1787)752-762 1 • FAX (787} 276
-3846 E-mail: irizarry@icenetworks.com 

### Dockets
- Dockets OST 1996-1960 Docket-OST- 1998-3304 U.S. Department ofTransportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, DC 20590 Erik Grosof Office ofTransportation DisasterAssistance National Transportation Safety Board 490 L' Enfant Plaza Washington, DC20594 Gentlemen: Enclosed please find a copy of the Family Assistance Plan been forAnguilla Air Services Ltd in accordance with the provisions of has been developed to comply 

### with the Aviation Disaster Family Assistance Act of 1996 (49 U

.S

.C. 1136 and 41113)and U.S. Public Law No. 108-176, Dec

. 12, 2003, Century ofAviation Reauthorization Act, Section

. 809, Availability ofAircraft Accident Site Information, paragraph (a) DomesticAirTransportation. Additionally, please he advised that our operations staff may be 

### reached 24 hours at

### 264-498-5922 or 787-752-7621. Any questions concerning this plan should be directed to the undersigned

.

. Respectfully,

### SUMMARY FAMILY SUPPORT PLAN IN THE EVENT OFAN AIRCRAFT ACCIDENT IN THE UNITED STATES

This plan is submitted by Anguilla Air Services Ltd to comply with the Foreign Air Carrier Family Support Act, Vision 100, and the Century ofAviation Reauthorization Act

. This submission summarizes the procedures ofAnguilla Air Services Ltd to address the needs offamilies ofpassengers involved in an aircraft accident in the United States. This document is part of the company effort, 

### which involves the National Transportation Safety Board (NTSB) and other US. Government entities and appointed independent non-profit organizations, to assist survivors and victim's families in the event of an aircraft disaster

. PRE-RESPONSE PLANNING Anguilla Air Services Ltd will provide employees involved in dealing with an aircraft accident, the Family Assistance Plan and insertthis plan into all appropriate company manuals and procedures so that the company is effectively prepared to provide support and assistance to those affected by an aircraft accident. Anguilla Air Services Ltd will provide adequate training to employees and agents ofthe carrierto meet the needs of survivors following an accident. WORKING WITH DESIGNATED ORGANIZATIONS Anguilla Air Services Ltd will use the services oforganizations designated pursuant to section 1 136(a) (2) for notifying the families of passengers (as that term is defined in section 1136 ) involved in a U.S. accident of an Anguilla Air Services ltd aircraft, such notice to be 

### provided before disclosing to the public the names ofthe passengers
. Anguilla Air Services Ltd will assure that such notice will 

### be provided as soon as possible after it has verified the identity of a passenger on board its aircraft, whether or not the names of all passengers have been verified. Anguilla Air Services Ltd will work with the organization designated pursuant to section 1136(a) 

### (2) on an ongoing basis to assure that families of passengers receive an appropriate level of services and assistance following an accident Anguilla Air Services Ltd will provide reasonable compensation to any organization designated under section 11 36{a) (2) for services and assistance provided 

### by the organization

. In the event that Anguilla Air Services Ltd volunteers assistance to United States citizens within the United Stateswith respect to an aircraft accident outside the Unites States involving a major loss of life, Anguilla Air Services Ltd will consult with the NTSB and the Department of State on the provision ofthe assistance

.LIST OF PASSENGERS Anguilla Air Services Ltd will provide to the Director of Family Support Services designated under section 1136(a)(l), and to the organizations designated for the accident under section 1 136(a)(2) , immediately upon request, a list (which is based on the best available information, at the time of request), ofthe names ofthe passengers aboard the aircraft (whether or not such names have been verified), and will periodically updatethat list. In orderto determine which passengers actually boarded the flight, Anguilla Air Services Ltd personnel, immediately afterthe accident, will begin a review of the following : On-Board Passenger Manifest Standby passengers Non-Revenue passengers Rerouted passengers Passengerswho canceled their reservations Jump seat riders HANDLING INQUIRIES FROM THE PASSENGERS' FAMILIES Anguilla Air Services Ltd will publish a toll free number, designated specifically for receiving inquiries from family members in the United States, in the event of an aircraft accident. Family members may also seek assistance and information from Anguilla Air Services Ltd at airports and reservation offices that are neither the origin northe destinations ofthe flight involved in the accident. Therefore Anguilla Air Services Ltd will provide its Airportand Reservation Managers with speCific guidelines to properly deal with the families in these cases. TRAVEL AND CARE EXPENSES Anguilla Air Services Ltd 

### will transport to the site of the**acciden~** at its expense, those family members that wish to 

### be present at the site

. Family members that have decided to travel to the site ofthe accident will be provided with accommodations and will have all reasonable meal and travel expenses paid while they are at the site

. DISPOSITION OF REMAINS AND EFFECTS The family members of each passenger will be consulted about the disposition of all remains and personal effects ofthe passenger within the control ofAnguilla Air Services Ltd

. When requested by the family of a passenger, any possession ofthe passenger(s) within the control ofAnguilla AirServices Ltd (regardless of its condition) 

### will be returned to thefamily, unless the possession is needed for the accident investigation or any criminal investigation

.Unclaimed possessions of passengers involved in an aircraft accident will be retained by Anguilla Air Services Ltd for at least 18 months. MONUMENTS Anguilla Air Services Ltd will consult the family of each passenger involved in an aircraft accident aboutthe construction ofany monumentto the passengers, including any inscription on the monument. NON-DISCRIMINATORYTREATMENT Anguilla Air Services Ltd will give the same support to family members of all passengers involved in an aircraft accident. Therefore, there will be no distinction in the treatment of revenue, non-revenue passengers and company employees

. RESOURCES Anguilla Air Services ltd undertakes to commit sufficient resources to 

### carry out this plan. NOTICE TO OWNERS OF PROPERTY In the event of an accident that results in significant damageto a manmade structure or other property on the ground that is not government-owned, Anguilla Air Services Ltd will promptly provide notice, in writing, to the extent practicable, directly to the owner ofthe structure or other property about liability for any property damage··and meansfor obtaining compensation. Such notice will advise the owner: (i) to contact the insurer ofthe property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered byAnguilla Air Services Ltd representatives about compensation by Anguilla Air Services Ltd for accident-site property damage; and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible afterthe accident, consistent with restrictions on access to the accident site

. LIVE TRANSMISSION OF NTSB HEARINGS Ifthe National Transportation Safety Board conducts a public hearing or comparable proceeding concerning an accident 

### at a location greaterthan 80 miles from the accident site, Anguilla Air Services Ltd will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at the origin city and/or destination city ofthe accident flight, 

### if the city is located in the United States

.