Exhibit 10(a)



                        PAK MAIL CENTERS OF AMERICA, INC.


                               FRANCHISE AGREEMENT









                                            Franchisee:
                                                       -------------------------
                                            Date:
                                                 -------------------------------

                                            Franchised Location:
                                                                 ---------------

                                            ------------------------------------



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                        PAK MAIL CENTERS OF AMERICA, INC.
                               FRANCHISE AGREEMENT
                                TABLE OF CONTENTS
                                    EXHIBITS
                                    --------


1.       PURPOSE.............................................................1

2.       GRANT OF FRANCHISE..................................................1
         2.1.     Grant of Franchise.........................................1
         2.2.     Scope of Franchise Operation...............................1

3.       FRANCHISED LOCATION AND TERRITORIAL RIGHTS..........................2
         3.1.     Franchised Location........................................2
         3.2.     Protected Territory........................................2
         3.3.     Limitation on Franchise Rights.............................2
         3.4.     A.M. P.M. MOVERS Program...................................2
         3.5.     Franchisor's Reservation of Rights.........................2

4.       INITIAL FRANCHISE FEE...............................................3
         4.1.     Initial Franchise Fee......................................3

5.       DEVELOPMENT OF FRANCHISED LOCATION..................................3
         5.1.     Approval of Franchised Location............................3
         5.2.     Approval of Lease..........................................3
         5.3.     Conversion and Design......................................3
         5.4.     Signs......................................................4
         5.5.     Equipment..................................................4
         5.6.     Permits and Licenses.......................................4
         5.7.     Commencement of Operations.................................4

6.       TRAINING............................................................5
         6.1.     Initial Training Program...................................5
         6.2.     Length of Training.........................................5
         6.3.     Additional Training........................................5

7.       DEVELOPMENT ASSISTANCE..............................................5
         7.1.     Franchisor's Development Assistance........................5

8.       OPERATIONS MANUAL...................................................6
         8.1.     Operations Manual..........................................6
         8.2.     Confidentiality of Operations Manual Contents..............7
         8.3.     Changes to Operations Manual...............................7

9.       OPERATING ASSISTANCE................................................7
         9.1.     Franchisor's Services......................................7
         9.2.     Additional Franchisor Services.............................8

10.      FRANCHISEE'S OPERATIONAL COVENANTS..................................8
         10.1     Business Operations........................................8

11.      ROYALTIES...........................................................9
         11.1     Monthly Royalty............................................9
         11.2     Royalty Based Revenues....................................10
         11.3     Royalty Payments..........................................10
         11.4     Application of Payments...................................10
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12.      ADVERTISING........................................................11
         12.1     Approval of Advertising...................................11
         12.2     Marketing Material Beginning Inventory....................11
         12.3     Advertising Contribution..................................11
         12.4     Regional Advertising Programs.............................12

13.      QUALITY CONTROL....................................................13
         13.1     Compliance with Operations Manual.........................13
         13.2     Standards and Specifications..............................13
         13.3     Inspections...............................................13
         13.4     Restrictions on Services and Products.....................13
         13.5     Approved Suppliers........................................14
         13.6     Request to Approve Supplier...............................14
         13.7     Shopping Service..........................................14

14.      MARKS, TRADE NAMES AND PROPRIETARY INTERESTS.......................14
         14.1     Marks.....................................................14
         14.2     No Use of Other Marks.....................................15
         14.3     System....................................................15
         14.4     Mark Infringement.........................................15
         14.5     Franchisee's Business Name................................15
         14.6     Change of Marks...........................................16

15.      REPORTS, RECORDS AND FINANCIAL STATEMENTS..........................16
         15.1     Franchisee Reports........................................16
         15.2     Verification..............................................16
         15.3     Books and Records.........................................17
         15.4     Audit of Books and Records................................17

16.      TRANSFER...........................................................17
         16.1     Transfer by Franchisee....................................17
         16.2     Pre-Conditions to Franchisee's Transfer...................17
         16.3     Franchisor's Approval of Transfer.........................18
         16.4     Right of First Refusal....................................18
         16.5     Specific Types of Transfers...............................19
         16.6     Assignment by the Franchisor..............................19
         16.7     Franchisee's Death or Disability..........................20

17.      TERM AND EXPIRATION................................................20
         17.1     Term......................................................20
         17.2     Rights Upon Expiration....................................20
         17.3     Exercise of Option for Successor Franchise................21
         17.4     Conditions of Refusal.....................................21

18.      DEFAULT AND TERMINATION............................................21
         18.1     Termination by Franchisee.................................21
         18.2     Termination by Franchisor - Effective Upon Notice.........21
         18.3     Termination by Franchisor - Thirty Days Notice............22
         18.4     Right to Purchase.........................................23
         18.5     Obligations of Franchisee Upon Termination or Expiration..24
         18.6     Acknowledgement...........................................25
         18.7     State and Federal Law.....................................25

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19.      BUSINESS RELATIONSHIP..............................................25
         19.1     Independent Businesspersons...............................25
         19.2     Payment of Third Party Obligations........................25
         19.3     Indemnification...........................................25

20.      RESTRICTIVE COVENANTS..............................................26
         20.1     Non-Competition During Term...............................26
         20.2     Post-Termination Covenant Not to Compete..................26
         20.3     Confidentiality of Proprietary Information................27
         20.4     Confidentiality Agreement.................................27

21.      INSURANCE..........................................................27
         21.1     Insurance Coverage........................................27
         21.2     Proof of Insurance Coverage...............................27

22.      MISCELLANEOUS PROVISIO.............................................28
         22.1     Governing Law/Consent to Venue and Jurisdiction...........28
         22.2     Modification..............................................28
         22.3     Entire Agreement..........................................28
         22.4     Delegation by the Franchisor..............................29
         22.5     Effective Date............................................29
         22.6     Review of Agreement.......................................29
         22.7     Attorneys' Fees...........................................29
         22.8     Injunctive Relief.........................................29
         22.9     No Waiver.................................................29
         22.10    No Right to Set Off.......................................29
         22.11    Invalidity................................................29
         22.12    Notices...................................................30
         22.13    Acknowledgement...........................................30



                                    EXHIBITS
                                    --------

I.                Addendum to Franchise Agreement - Location Approval

II.               Guaranty and Assumption of Franchisee's Obligations

III.              Statement of Ownership

IV.               Authorization Agreement for Prearranged Payments

V.                Build-Out Program Addendum



<PAGE>


                        PAK MAIL CENTERS OF AMERICA, INC.
                        ---------------------------------
                               FRANCHISE AGREEMENT
                               -------------------


     THIS AGREEMENT (the "Agreement") is made this ____ day of ________, 199__,
by and between PAK MAIL CENTERS OF AMERICA, INC., a Colorado corporation,
located at 7173 South Havana Street, Suite 600, Englewood, Colorado 80112 (the
"Franchisor") and
-------------------------------------------------------------------------------,
located at --------------------------------------------------------------------
(the "Franchisee"), who, on the basis of the following understandings and
agreements, agree as follows:


                                   1. PURPOSE

1.1. The Franchisor has developed methods for establishing, operating and
promoting stores offering a variety of packaging, shipping, crating, freight
forwarding, mailing, communications and information services ("PAK MAIL Centers"
or "Centers") which use the service mark "PAK MAIL" and related trade names and
trademarks ("Marks") and the Franchisor's proprietary methods of doing business
("System").

1.2. The Franchisor grants the right to others to develop and operate a PAK MAIL
Center, under the Marks and pursuant to the System.

1.3. The Franchisee desires to establish a PAK MAIL Center at a location
identified herein or to be later identified, and the Franchisor desires to grant
the Franchisee the right to operate a PAK MAIL Center at such location under the
terms and conditions which are contained in this Agreement.


                              2.GRANT OF FRANCHISE

2.1. Grant of Franchise.
     -------------------

     The Franchisor grants to the Franchisee, and the Franchisee accepts from
the Franchisor, the right to use the Marks and System in connection with the
establishment and operation of a PAK MAIL Center, at the location described in
Article 3 of this Agreement. The Franchisee agrees to use the Marks and System,
as they may be changed, improved, and further developed by the Franchisor from
time to time, only in accordance with the terms and conditions of this
Agreement.

2.2. Scope of Franchise Operation.
     -----------------------------

     The Franchisee agrees at all times to faithfully, honestly and diligently
perform the Franchisee's obligations hereunder, and to continuously use best
efforts to promote the PAK MAIL Center. The Franchisee agrees to utilize the
Marks and System to operate all aspects of the business franchised hereunder in
accordance with the methods and systems developed and prescribed from time to
time by the Franchisor, all of which are a part of the System. The Franchisee's
PAK MAIL Center shall offer all products and services as the Franchisor shall
designate and shall be restricted from offering or selling any products and
services not previously approved by the Franchisor in writing.


<PAGE>



                  3. FRANCHISED LOCATION AND TERRITORIAL RIGHTS

3.1. Franchised Location.
     --------------------

     The Franchisee is granted the right and franchise to own and operate a PAK
MAIL Center at the address and location which shall be set forth in Exhibit I,
attached hereto ("Franchised Location"). If, at the time of execution of this
Agreement, the Franchised Location cannot be designated as a specific address
because a location has not been selected and approved, then the Franchisee shall
promptly take steps to choose and acquire a location for its PAK MAIL Center
within the Designated Area, set forth in Exhibit I. In such circumstances, the
Franchisee shall select and propose to the Franchisor for the Franchisor's prior
approval a specific location for the Franchised Location which, once approved by
the Franchisor, shall hereinafter be set forth in the rider to Exhibit I.

3.2. Protected Territory.
     --------------------

     So long as the Franchisee is in compliance with this Agreement, the
Franchisor shall not establish or license another person or entity to establish
a PAK MAIL Center within a certain geographic area as set forth in Exhibit I
("Protected Territory").

3.3. Limitation on Franchise Rights.
     -------------------------------

     The rights that are granted to the Franchisee are for the specific
Franchised Location and Protected Territory and cannot be transferred to an
alternative Franchised Location or Protected Territory, or any other location,
without the prior written approval of the Franchisor, which approval shall not
be unreasonably withheld. The Franchisee shall not operate another Center or
offer services which are part of the System at any site other than the
Franchised Location without the Franchisor's prior written approval, which
approval can be withheld for any reason, in the Franchisor's sole discretion.

3.4. A.M. P.M. MOVERS Program.
     -------------------------

     The Franchisor may offer the Franchisee the opportunity to participate in
the "A.M. P.M. MOVERS Program," whereby local moving services for individuals
and small business customers are either provided by the Franchisee or arranged
by the Franchisee with a third party using the A.M. P.M. MOVERS Mark. The
Franchisee may not participate in the A.M. P.M. MOVERS Program without the
Franchisor's prior written permission, which will be given when the Franchisor
and the Franchisee sign the Franchisor's then current A.M. P.M. MOVERS Program
Amendment to this Agreement.

3.5. Franchisor's Reservation of Rights.
     -----------------------------------

     The Franchisee acknowledges that its franchise rights as granted are
non-exclusive and that the Franchisor retains the rights, among others: (1) to
use, and to license others to use, the Marks and System in connection with the
operation of a Pak Mail Center, at any location other than in the Protected
Territory; (2) to use the Marks to identify services and products other than
those which the Franchisee sells, promotional and marketing efforts or related
items, or to identify services and products similar to those which the
Franchisee sells, made available through alternative channels of distribution,
at any location; and (3) to use and license the use of other proprietary marks
or methods in connection with the sale of products and services similar to those
which the Franchisee will sell, whether in alternative channels of distribution
or in connection with the operation of packaging and mailing businesses at any
location, which businesses are the same as, or similar to, or different from PAK
MAIL Centers, on any terms and conditions as the Franchisor deems advisable.

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                            4. INITIAL FRANCHISE FEE

4.1. Initial Franchise Fee.
     ----------------------

     In consideration for the right to develop and operate one PAK MAIL Center,
the Franchisee agrees to pay to the Franchisor an initial franchise fee of
$26,950 as of the date of execution of this Agreement. The Franchisee
acknowledges and agrees that the initial franchise fee represents payment for
the initial grant of the rights to use the Marks and System, that the Franchisor
has earned the initial franchise fee upon receipt thereof and that the fee is
under no circumstances refundable to the Franchisee after it is paid, unless
otherwise specifically set forth in this Agreement.


                      5. DEVELOPMENT OF FRANCHISED LOCATION

5.1. Approval of Franchised Location.
     --------------------------------

     The Franchisee shall follow the Franchisor's site selection procedures in
locating a Franchised Location for the PAK MAIL Center. The Franchisee shall
seek the Franchisor's approval of any site proposed as a Franchised Location, by
submitting a complete site submittal package, including demographics and other
materials requested by the Franchisor, containing all information reasonably
required by the Franchisor to assess a proposed Franchised Location. The
Franchisor will not unreasonably withhold approval of a proposed site that meets
all of the Franchisor's site selection criteria.

5.2. Approval of Lease.
     ------------------

     The Franchisee shall obtain the Franchisor's prior written approval before
executing any lease or purchase agreement for the Franchised Location. Any lease
for the Franchised Location shall, at the option of the Franchisor, contain a
provision: (1) allowing for assignment of the lease to the Franchisor in the
event that this Agreement is terminated or not renewed for any reason; (2)
giving the Franchisor the right to cure any default by the Franchisee under such
lease; and (3) providing the Franchisor with the right, exercisable upon and as
a condition of the approval of the Franchised Location, to execute the lease
agreement or other document providing entitlement to the use of the Franchised
Location in its own name or jointly with the Franchisee as lessee and, upon the
exercise of such option, the Franchisor shall provide the Franchisee with the
right to use the premises as its sublessee, assignee, or other similar capacity
upon the same terms and conditions as obtained by the Franchisor. The lease
shall be collaterally assigned to the Franchisor as security for the
Franchisee's timely performance of all obligations under this Agreement; the
Franchisee shall obtain the lessor's consent to such collateral assignment. The
Franchisee shall deliver a copy of the signed lease for the Franchised Location
to the Franchisor within 15 days of its execution. The Franchisee acknowledges
that approval of a lease for the Franchised Location by the Franchisor does not
constitute a recommendation, endorsement or guarantee by the Franchisor of the
suitability or profitability of the location or the lease and the Franchisee
should take all steps necessary to ascertain whether such location and lease are
acceptable to the Franchisee.

5.3. Conversion and Design.
     ----------------------

     The Franchisee acknowledges that the layout, design, decoration and color
scheme of PAK MAIL Centers are an integral part of the Franchisor's proprietary
System and accordingly, the Franchisee shall convert, design and decorate the
Franchised Location in accordance with the Franchisor's plans and specifications
and with the assistance of contractors and suppliers designated by or otherwise
approved by the Franchisor. The Franchisee shall obtain the Franchisor's written
consent to any conversion, design or decoration of the premises before
remodeling or decorating begins, recognizing that any related costs are the
Franchisee's sole responsibility. It shall be the Franchisee's responsibility to

                                       3

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have prepared all required construction plans and specifications to suit the
shape and dimensions of the Franchised Location and to insure compliance with
applicable laws and the lease.

5.4. Signs.
     ------

     The Franchisee shall purchase or otherwise obtain for use at the Franchised
Location and in connection with the PAK MAIL Center signs which comply with the
standards and specifications of the Franchisor as set forth in the Operations
Manual, as that term is defined in Section 8.1. It is the Franchisee's sole
responsibility to insure that any signs comply with applicable local ordinances,
mall regulations, building codes and zoning regulations. Any modifications to
the Franchisor's standards and specifications for signs which must be made due
to local ordinances, codes or regulations shall be submitted to the Franchisor
for prior written approval. The Franchisee acknowledges the Marks, or any other
name, symbol or identifying marks on any signs shall only be used in accordance
with the Franchisor's standards and specifications and only with the prior
written approval of the Franchisor.

5.5. Equipment.
     ----------

         The  Franchisee  shall  purchase  or  otherwise  obtain  for use at the
Franchised Location equipment of a type and in an amount which complies with the
standards and specifications of the Franchisor. The Franchisee acknowledges that
the type, quality, configuration, capability and/or performance of the equipment
are  all  standards  and  specifications  which  are a part  of the  System  and
therefore  such equipment must be purchased,  leased,  or otherwise  obtained in
accordance  with the  Franchisor's  standards and  specifications  and only from
sources  approved by the Franchisor.  The Franchisee shall equip the Center with
point-of-sale  systems,  computer  hardware  and  software,  copiers,  facsimile
machines and other designated equipment as are consistent with the standards and
specifications of the Franchisor.

5.6. Permits and Licenses.
     ---------------------

     The Franchisee agrees to obtain all such permits and certifications as may
be required for the lawful construction and operation of the PAK MAIL Center
together with all certifications from government authorities having jurisdiction
over the site that all requirements for construction and operation have been
met, including without limitation, zoning, access, sign, health, safety
requirements, building and other required construction permits, licenses to do
business and fictitious name registrations, sales tax permits, health and
sanitation permits and ratings and fire clearances. The Franchisee agrees to
obtain all customary contractors' sworn statements and partial and final lien
waivers for construction, remodeling, decorating and installation of equipment
at the Franchised Location. Copies of all subsequent inspection reports,
warnings, certificates and ratings issued by any governmental entity during the
term of this Agreement in connection with the conduct of the PAK MAIL Center
which indicates the Franchisee's failure to meet or maintain the highest
governmental standards, or less than full compliance by the Franchisee with any
applicable law, rule or regulation, shall be forwarded to the Franchisor within
five days of the Franchisee's receipt thereof.

5.7. Commencement of Operations.
     ---------------------------

     Unless otherwise agreed to in writing by the Franchisor and the Franchisee,
the Franchisee has 180 days from the date of this Agreement within which to: (1)
secure all necessary financing for the Center; (2) complete the initial training
program described in Section 6.1 of this Agreement; (3) select, lease and
develop the Franchised Location; (4) purchase an opening inventory of materials
and supplies; (5) obtain and provide evidence of insurance as described in
Section 21.1 below; and (6) commence operation of the PAK MAIL Center. The
Franchisor will extend the time in which the Franchisee has to commence

                                       4

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operations for a reasonable period of time in the event factors beyond the
Franchisee's reasonable control prevent the Franchisee from meeting this
development schedule, so long as the Franchisee has made reasonable and
continuing efforts to comply with such development obligations and the
Franchisee requests, in writing, an extension of time in which to have its PAK
MAIL Center established before such development period lapses. The Franchisee
shall obtain the Franchisor's approval prior to opening the Center for business.

                                   6. TRAINING

6.1. Initial Training Program.
     -------------------------

     The Franchisee or, if the Franchisee is not an individual, the person
designated by the Franchisee to assume primary responsibility for the management
of the PAK MAIL Center ("Principal Operator"), is required to attend and
successfully complete the initial training program which is offered by the
Franchisor at one of the Franchisor's designated training facilities. Up to two
individuals are eligible to participate in the Franchisor's initial training
program without charge of a tuition or fee. The Franchisee shall be responsible
for any and all traveling and living expenses incurred in connection with
attendance at the training program. At least one individual must successfully
complete the initial training program prior to the Franchisee's commencement of
operation of its PAK MAIL Center.

6.2. Length of Training.
     -------------------

     The initial training program shall consist of a total of 12 days, nine of
which shall be classroom instruction at a location designated by the Franchisor
and three of which shall be on-site at the Franchised Location at or around the
time the Center opens for business. The Franchisee, and if applicable, the
Principal Operator, shall attend the on-site training at the Franchised
Location. The Franchisor reserves the right to waive a portion of the training
program or alter the training schedule, if in the Franchisor's sole discretion,
the Franchisee or Principal Operator has sufficient prior experience or
training.

6.3. Additional Training.
     --------------------

     From time to time, the Franchisor may present seminars, conventions or
continuing development programs or conduct meetings for the benefit of the
Franchisee. The Franchisee or its Principal Operator shall be required to attend
any ongoing mandatory seminars, conventions, programs or meetings as may be
offered by the Franchisor. The Franchisor shall give the Franchisee at least 30
days prior written notice of any ongoing seminar, convention or program which is
deemed mandatory. The Franchisor shall not require that the Franchisee attend
any ongoing training more often than once a year. All mandatory training will be
offered without charge of a tuition or fee; provided, however, the Franchisee
will be responsible for all traveling and living expenses which are associated
with attendance at the same.

                            7. DEVELOPMENT ASSISTANCE

7.1. Franchisor's Development Assistance.
     ------------------------------------

     The Franchisor shall provide the Franchisee with assistance in the initial
establishment of the PAK MAIL Center as follows:

          a. Provision of the initial training program to be conducted at the
     Franchisor's designated training facilities or at another location
     designated by the Franchisor, as described in Article 6 above.

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<PAGE>


          b. Provision of written specifications for a Franchised Location which
     shall include, without limitation, specifications for space requirements,
     build out and the demographics and character of the surrounding market
     area. The Franchisee acknowledges that the Franchisor shall have no other
     obligation to provide assistance in the selection and approval of a
     Franchised Location other than the provision of such written specifications
     and approval or disapproval of a proposed Franchised Location, which
     approval or disapproval shall be based on information submitted to the
     Franchisor in a form sufficient to assess the proposed location as may be
     reasonably required by the Franchisor.

          c. Directives regarding the required conversion, design and decoration
     of the PAK MAIL Center premises, plus specifications concerning signs,
     decor, color, equipment, machines, uniforms and equipment.

          d. Information regarding the selection of suppliers of equipment,
     items and materials used and inventory and services offered for sale in
     connection with the PAK MAIL Center. After execution of this Agreement, the
     Franchisor will provide the Franchisee with a list of approved suppliers,
     if any, of such equipment, items, materials, inventory and services and, if
     available, a description of any national or central purchase and supply
     agreements offered by such approved suppliers for the benefit of PAK MAIL
     franchisees.

          e. Provision of an operations manual in accordance with Section 8.1
     below.

          f. The Franchisor will make available to the Franchisee at or around
     the commencement of operations of the Franchisee's PAK MAIL Center a
     representative to be present for three days during the initial operation of
     the Franchisee's PAK MAIL Center. The representative will assist the
     Franchisee's employees in the initial operation of the Center at a time
     scheduled by the Franchisor, unless in the Franchisor's determination, the
     Franchisee or the Principal Operator have had sufficient prior training or
     experience.

          g. The Franchisor will grant the Franchisee a nonexclusive,
     nontransferable license to use certain proprietary computer programs and
     related materials developed for use in the operation of Pak Mail Centers
     ("Program") in accordance with the terms of the Franchisor's then current
     standard Software License Agreement ("Software License Agreement"). The
     Franchisee will use the Program in accordance with the terms of the
     Software License Agreement, including using certain computer equipment
     designated by the Franchisor as meeting its specifications ("Designated
     Equipment").

                              8. OPERATIONS MANUAL

8.1. Operations Manual.
     -------------------

     The Franchisor agrees to provide to the Franchisee one or more manuals,
technical bulletins, or other written materials (collectively referred to as
"Operations Manual") covering certain standards and specifications for
packaging, shipping, crating, freight forwarding, mailing and communications
services and other operating and marketing techniques for the PAK MAIL Center.
The Franchisee agrees that it shall comply with the Operations Manual as an
essential aspect of its obligations under this Agreement and failure by the
Franchisee to substantially comply with the Operations Manual may be considered
by the Franchisor to be a breach of this Agreement.

                                       6

<PAGE>


8.2. Confidentiality of Operations Manual Contents.
     ----------------------------------------------

     The Franchisee agrees to use the Marks and System only as specified in the
Operations Manual. The Operations Manual is the sole property of the Franchisor
and shall be used by the Franchisee only during the term of this Agreement and
in strict accordance with the terms and conditions hereof. The Franchisee shall
not duplicate the Operations Manual nor disclose its contents to persons other
than its employees or officers who have signed a confidentiality and
noncompetition agreement in a form approved by the Franchisor. The Franchisee
shall return the Operations Manual to the Franchisor upon the expiration,
termination or assignment of this Agreement.

8.3. Changes to Operations Manual.
     -----------------------------

     The Franchisor reserves the right to revise the Operations Manual from time
to time as it deems necessary to update or change operating and marketing
techniques or standards and specifications. The Franchisee, upon receipt of any
updated information, shall update its copy of the Operations Manual as
instructed by the Franchisor and shall conform its operations with the updated
provisions within a reasonable time thereafter. The Franchisee acknowledges that
a master copy of the Operations Manual maintained by the Franchisor at its
principal office shall be controlling in the event of a dispute relative to the
content of any Operations Manual.

                             9. OPERATING ASSISTANCE

9.1. Franchisor's Services.
     ----------------------

     The Franchisor agrees that, during the Franchisee's operation of the PAK
MAIL Center, the Franchisor shall make available to the Franchisee the following
services:

          a. Upon the reasonable request of the Franchisee, consultation by
     telephone, facsimile or electronic mail, regarding the continued operation
     and management of a PAK MAIL Center and advice regarding the packaging and
     shipping services, quality control, inventory issues, customer and supplier
     relations issues and similar advice.

          b. Access to advertising and promotional materials as may be developed
     by the Franchisor, the cost of which may be passed on to the Franchisee, at
     the Franchisor's option.

          c. On-going updates of information and programs regarding the
     packaging and shipping industry, the competition, the PAK MAIL concept and
     the System, including, without limitation, information about special or new
     products which may be developed and made available to PAK MAIL franchisees
     as a part of the System

          d. The Franchisor shall make the initial training program available to
     replacement or additional Principal Operators during the term of this
     Agreement. The Franchisee shall be responsible for all travel and living
     expenses incurred by its personnel during the training program. The
     availability of the training programs shall be subject to space
     considerations and prior commitments to new PAK MAIL franchisees.

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<PAGE>


9.2. Additional Franchisor Services.
     -------------------------------

     Although not obligated to do so, the Franchisor may make its employees or
designated agents available to the Franchisee for on-site advice and assistance
in connection with the on-going operation of the PAK MAIL Center governed by
this Agreement.

                     10. FRANCHISEE'S OPERATIONAL COVENANTS

10.1. Business Operations.
      --------------------

     The Franchisee acknowledges that it is solely responsible for the
successful operation of its PAK MAIL Center and that the continued successful
operation thereof is, in part, dependent upon the Franchisee's compliance with
this Agreement and the Operations Manual. In addition to all other obligations
contained in this Agreement and in the Operations Manual, the Franchisee
covenants that:

          a. The Franchisee shall maintain clean, efficient and high quality PAK
     MAIL Center operations and shall operate the business in accordance with
     the Operations Manual and in such a manner as not to detract from or
     adversely reflect upon the name and reputation of the Franchisor and the
     goodwill associated with the PAK MAIL name and Marks.

          b. The Franchisee will conduct itself and operate its PAK MAIL Center
     in compliance with all applicable laws, health department regulations and
     other ordinances and in such a manner so as to promote a good public image
     in the business community. In connection therewith, the Franchisee will be
     solely and fully responsible for obtaining any and all licenses to carry on
     business at the PAK MAIL Center.

          c. The Franchisee acknowledges that proper management of the PAK MAIL
     Center is important and shall insure that the Franchisee or a designated
     Principal Operator who has completed the Franchisor's initial training
     program be responsible for the management of the PAK MAIL Center.

          d. The Franchisee shall offer only products and services through its
     Center which meet or exceed the minimum standards and specifications
     established by the Franchisor more fully described in the Operations
     Manual. The Franchisee shall offer all types of products and services as
     from time to time may be prescribed by the Franchisor and shall refrain
     from offering any other types of products or services, or operating or
     engaging in any other type of business or profession, from or through the
     PAK MAIL Center.

          e. The Franchisee will pay on a timely basis all amounts due and owing
     to the Franchisor pursuant to any separate agreements between the
     Franchisee and the Franchisor and all amounts due and owing by the
     Franchisee to all third parties, including national vendors and taxing
     authorities, with whom the Franchisee does business at or through the
     Center. In connection with any amounts due and owing by the Franchisee to
     third parties, the Franchisee expressly acknowledges that a default by the
     Franchisee with respect to such indebtedness may be considered a default
     hereunder and the Franchisor may avail itself of all remedies provided for
     herein in the event of default.

          f. The Franchisee shall comply with all agreements with third parties
     related to the PAK MAIL Center including, in particular, all provisions of
     any premises lease and the Software License Agreement.

                                       8

<PAGE>


          g. The Franchisee and all employees of the Franchisee shall present a
     professional appearance, as described in the Operations Manual, and shall
     render competent and courteous service to customers of the PAK MAIL Center
     while working at the Franchised Location. The Franchisee is required, at
     the Franchisee's expense, to purchase specified wearing apparel from
     suppliers approved by the Franchisor. All Principal Operators, employees of
     the Franchisee, the Franchisee and its owners, shall wear the specified
     uniform at all times while working at the Franchised Location. The
     Franchisor has the right, in its sole and absolute discretion, to change or
     modify such dress code guidelines.

          h. The Franchisee agrees to renovate, refurbish, remodel or replace,
     at its own expense, the real and personal property and equipment used in
     the operation of the PAK MAIL Center, when reasonably required by the
     Franchisor in order to comply with the image, standards of operation and
     performance capability established by the Franchisor from time to time. If
     the Franchisor changes its image or standards of operation, it shall give
     the Franchisee a reasonable period of time within which to comply with such
     changes.

          i. The Franchisee shall be responsible for training all of its
     employees who work in any capacity in the PAK MAIL Center and shall be
     fully responsible for all employees' compliance with the operational
     standards which are part of the System. The Franchisee must conduct its
     employee training in the manner and according to the standards as
     prescribed in the Operations Manual. Any employee who does not
     satisfactorily complete the training shall not work in any capacity in the
     Franchisee's PAK MAIL Center.

          j. The Franchisee shall at all times during the term of this Agreement
     own and control the PAK MAIL Center authorized hereunder. Upon request of
     the Franchisor, the Franchisee shall promptly provide satisfactory proof of
     such ownership to the Franchisor. The Franchisee represents that the
     Statement of Ownership, attached hereto as Exhibit III and by this
     reference incorporated herein, is true, complete, accurate and not
     misleading, and, in accordance with the information contained in the
     Statement of Ownership, the controlling ownership of the PAK MAIL Center is
     held by the Franchisee. The Franchisee shall promptly provide the
     Franchisor with a written notification if the information contained in the
     Statement of Ownership changes at any time during the term of this
     Agreement and shall comply with the applicable transfer provisions
     contained in Article 16 herein. In addition, if the Franchisee is an
     entity, all of the owners of the Franchisee shall sign the Personal
     Guaranty attached hereto as Exhibit II.

          k. The Franchisee shall at all times during the term of this Agreement
     keep its PAK MAIL Center open during the business hours as may be
     designated by the Franchisor from time to time in the Operations Manual and
     shall maintain sufficient supplies of products and employ adequate
     personnel at all times so as to operate the Center at its maximum capacity
     and efficiency.

                                  11. ROYALTIES

11.1. Monthly Royalty.
      ----------------

     The Franchisee agrees to pay to the Franchisor a monthly royalty
("Royalty") equal to 5% of the total amount of its "Royalty Based Revenues"
(defined in Section 11.2 below) for the first $200,000 of the Center's Royalty
Based Revenues, 4 1/2% for the next $50,000 of the Center's Royalty Based
Revenues, 4% for the next $50,000 of the Center's Royalty Based Revenues, 3 1/2%
for the next $50,000 of the Center's Royalty Based Revenues, and 3% for all
subsequent Royalty Based Revenues of the Center received in that calendar year.

                                       9

<PAGE>


11.2. Royalty Based Revenues.
      -----------------------

     "Royalty Based Revenues" shall mean and include the aggregate amount of all
sales of services, products or merchandise of every kind or nature performed,
sold from, at or in connection with the operation of the Center or arising out
of the operation or conduct of business by the Center, including sales made at
or away from the Center, whether for cash or credit, but excluding all: (i)
federal, state or municipal sales or service taxes collected from customers and
paid to the appropriate taxing authority; (ii) income generated from the sale of
postage stamps; (iii) key deposits; and (iv) other exclusions as may be
authorized in writing by the Franchisor.

11.3. Royalty Payments.
      -----------------

     Royalty payments shall be made monthly and sent to the Franchisor by
electronic funds transfer no later than the 10th day of each month or such other
day which the Franchisor will designate from time to time ("Due Date") based on
Royalty Based Revenues for the immediately preceding month. At the Franchisor's
request and in no event later than 30 days prior to the opening of the Center,
the Franchisee shall execute an Authorization Agreement for Prearranged Payment
of Royalties by electronic transfer of funds from the Franchisee's bank account
to the Franchisor's bank account, in the form attached to this Agreement as
Exhibit IV. No later than the Due Date of each month, the Franchisee shall
report to the Franchisor by electronic means or in written form, as may be
reasonably directed by the Franchisor, in a manner more fully described in
Section 15.1 below, with such information and pursuant to such standard
transmittal procedures regarding the Franchisee's Royalty Based Revenues and
such additional information as may be requested by the Franchisor. The
Franchisor reserves the right to require Royalty payments be made on a weekly or
bi-weekly basis if the Franchisee does not timely or fully submit the required
payments or reports. The Franchisor shall have the right to verify such Royalty
payments from time to time as it deems necessary, in any reasonable manner. In
the event that the Franchisee fails to have sufficient funds in its account or
otherwise fails to pay any Royalties as of the Due Date, the Franchisee shall
owe, in addition to such Royalties, interest after the Due Date at the highest
applicable legal rate for open account business credit, not to exceed 1 1/2% per
month. The Franchisee acknowledges that this Section 11.3 shall not constitute
the Franchisor's or its affiliates' agreement to accept such payments after they
are due or a commitment to extend credit to or otherwise finance operation of
the Center. The Franchisor reserves the right to automatically assess a monthly
$50 late charge for any report and/or financial statement required under Section
15.1 below which is not timely filed by the Franchisee. Such late charge shall
continue to accrue each month that said report(s) and financial statement(s)
remain unfiled, and shall be due and payable in full upon demand by the
Franchisor. In the event such late charge(s) is/are not paid upon demand, the
Franchisor may elect to pursue its remedies as further set forth in this
Agreement. In no event shall the Franchisee be required to pay a late payment
and/or interest at a rate greater than the maximum interest rate permitted by
applicable law.

11.4. Application of Payments.
      ------------------------

     Notwithstanding any designation by the Franchisee, the Franchisor shall
have sole discretion to apply any payments by the Franchisee, and any credits
received by the Franchisor on the Franchisee's behalf from third party vendors,
to any of Franchisee's past due indebtedness to Franchisor for Royalties,
Advertising Contributions, purchases from the Franchisor or its affiliates,
interest or any other indebtedness.

                                       10

<PAGE>


                                 12. ADVERTISING

12.1. Approval of Advertising.
      ------------------------

     The Franchisee shall obtain the Franchisor's prior written approval of all
written advertising or other marketing or promotional programs regarding the PAK
MAIL Center, including, without limitation, "Yellow Pages" advertising,
newspaper ads, flyers, brochures, coupons, direct mail pieces, Internet
advertising, including on the World Wide Web, specialty and novelty items and
radio and television advertising. The Franchisee shall also obtain the
Franchisor's prior written approval before using any promotional materials as
may be provided by vendors. The proposed written advertising or a description of
the marketing or promotional program shall be submitted to the Franchisor at
least 30 days prior to publication, broadcast or use. The Franchisee
acknowledges that advertising and promoting the PAK MAIL Center in accordance
with the Franchisor's standards and specifications is an essential aspect of the
System, and the Franchisee agrees to comply with all advertising standards and
specifications. The Franchisee shall display all required promotional materials,
signs, point of purchase displays and other marketing materials in its PAK MAIL
Center and in the manner prescribed by the Franchisor.

12.2. Marketing Material Beginning Inventory.
      ---------------------------------------

     If this Agreement governs the first Center to be opened and operated by the
Franchisee, then the Franchisee shall pay to the Franchisor and other suppliers
a nonrefundable, nonrecurring fee for marketing material beginning inventory
("Marketing Material Beginning Inventory") in an amount between $580 and $900
for Franchisor's provision of a beginning inventory of marketing material for
the Franchisee's PAK MAIL Center. The exact amount payable for the Marketing
Material Beginning Inventory fee shall be determined by the Franchisee. All or a
part of that amount will be due and payable to the Franchisor and other
suppliers by the Franchisee on or before the Franchisee's commencement of the
initial training program. The Marketing Material Beginning Inventory will be
provided by the Franchisor and other suppliers at or around the opening of the
Franchisee's Center.

12.3. Advertising Contribution.
      -------------------------

     The Franchisee shall contribute to an advertising fund established by the
Franchisor ("Advertising Fund") a fee equal to 2% of the total amount of the
Franchisee's Royalty Based Revenues ("Advertising Contribution"). The
Advertising Contribution shall be paid to the Franchisor in addition to
Royalties and the following terms and conditions shall apply:

          a. The Advertising Contribution shall be payable to "Pak Mail National
     Ad Fund" and made concurrently with the payment of the Royalties by
     electronic transfer of funds from the Franchisee's bank account to a bank
     account designated by the Franchisor, no later than the 10th day of each
     month, for the Advertising Contribution based on the Royalty Based Revenues
     of the immediately preceding month.

          b. The Advertising Contributions will be subject to the same late
     charges as the Royalties, in an amount and manner set forth in Section 11.3
     above.

          c. Upon the request of the Franchisee, the Franchisor will make
     available to the Franchisee, no later than 30 days after the end of each
     fiscal quarter, an unaudited financial statement which indicates how the
     Advertising Fund has been spent.

          d. The Franchisor shall direct all advertising and marketing programs
     financed by the Advertising Fund, with sole discretion over the creative
     concepts, materials and endorsements used therein, geographic, market and

                                       11

<PAGE>


     media placement and allocation, and the administration thereof. The
     Franchisee agrees that the Advertising Fund may be used to pay the costs of
     preparing and producing video and audio and written advertising materials;
     administering multi-regional advertising programs, including, without
     limitation, purchasing direct mail and other media advertising and
     employing advertising agencies and staff to assist therewith; and
     supporting public relations, market research and other advertising and
     marketing activities.

          e. The Advertising Fund shall be accounted for separately from the
     Franchisor's other funds and shall not be used to defray any of the
     Franchisor's general operating expenses, except for such reasonable
     administrative costs, salaries and overhead as the Franchisor may incur in
     activities related to the administration of the Advertising Fund and its
     marketing programs, including, without limitation, conducting market
     research, preparing material, incurring related accounting and legal
     expenses, collecting and accounting for Advertising Fund contributions and
     all costs and expenses related to the Franchise System Advisory Council.
     The Franchisor may spend in any fiscal year an amount greater or less than
     the aggregate contribution of all PAK MAIL Centers to the Advertising Fund
     in that year and the Advertising Fund may borrow from the Franchisor or
     other lenders to cover deficits or cause the Advertising Fund to invest any
     surplus for future use. All interest earned on monies contributed to the
     Advertising Fund will be first used to pay costs. The Advertising Fund may
     be incorporated or operated through an entity separate from the Franchisor
     at such time as the Franchisor deems appropriate, and such successor entity
     shall have all rights and duties of the Franchisor pursuant to this Section
     12.3.

          f. The Franchisee understands and acknowledges that the Advertising
     Fund is intended to maximize recognition of the Marks and patronage of PAK
     MAIL Centers. Although the Franchisor will endeavor to utilize the
     Advertising Fund to develop advertising and marketing materials and
     programs and to place advertising that will benefit all PAK MAIL Centers,
     the Franchisor undertakes no obligation to ensure that expenditures by the
     Advertising Fund in or affecting any geographic area are proportionate or
     equivalent to the contributions by PAK MAIL Centers operating in that
     geographic area or that any PAK MAIL Center will benefit directly or in
     proportion to its contribution from the development of advertising and
     marketing materials or the placement of advertising. Except as expressly
     provided in this Section 12.3, the Franchisor assumes no direct or indirect
     liability or obligation to the Franchisee with respect to the maintenance,
     direction or administration of the Advertising Fund.

          g. The Franchisor reserves the right to terminate the Advertising
     Fund, upon 30 days' written notice to the Franchisee. All unspent monies on
     the date of termination shall be distributed to the Franchisor's
     franchisees in proportion to their respective contributions to the
     Advertising Fund during the preceding 12 month period. The Franchisor shall
     have the right to reinstate the Advertising Fund upon the same terms and
     conditions set forth herein upon 30 days' prior written notice to the
     Franchisee.

12.4. Regional Advertising Programs.
      ------------------------------

     The Franchisor reserves the right, upon 30 days prior written notice to the
Franchisee, to create a regional advertising association ("Association") for the
benefit of PAK MAIL franchisees located within a particular geographic area. If
an Association is established for the area where the Franchisee is located, the
Franchisee will be required to participate in the Association for the purpose of
selecting and participating in regional marketing and promotion programs for PAK
MAIL Centers. The Franchisor, in its sole discretion, may contribute up to
one-half of the Advertising Fund payments received by the Franchisor from
franchisees in the Association for such marketing and advertising programs. The

                                       12

<PAGE>


Franchisee will be required to remain a member of and be bound by the decisions
of the majority of the members of the Association regarding expenditures,
assessments and dues of the Association, to the extent that they are approved by
the Franchisor. Each Association has the right, by majority vote, to require its
members to pay additional monthly dues to the Association. The failure of the
Franchisee to participate in the Association or pay any dues required by the
Association, may, at the option of the Franchisor, be deemed to be a breach of
this Agreement. The Franchisor has the right, in its sole discretion, to form
and terminate all Associations and to determine the composition of all
geographic territories and market areas for the implementation of such regional
advertising and promotion campaigns and to require that the Franchisee
participate in such regional advertising programs as and when they may be
established by the Franchisor. If a regional advertising program is implemented
on behalf of a particular region by the Franchisor, the Franchisor, to the
extent reasonably calculable, will only use contributions from PAK MAIL
franchisees within such region for the particular regional advertising program.
The Franchisor also reserves the right to establish an Association in the form
of a cooperative for a particular region and enable the cooperative Association
to self- administer the regional advertising program.

                               13. QUALITY CONTROL

13.1. Compliance with Operations Manual.
      ----------------------------------

     The Franchisee agrees to maintain and operate the PAK MAIL Center in
compliance with this Agreement and the standards and specifications contained in
the Operations Manual, as the same may be modified from time to time by the
Franchisor.

13.2. Standards and Specifications.
      -----------------------------

     The Franchisor will make available to the Franchisee standards and
specifications for products and services offered at or through the PAK MAIL
Center and for decor, displays, uniforms, materials, forms, items, supplies and
services used in connection with the Center. The Franchisor reserves the right
to change standards and specifications for services and products offered at or
through the PAK MAIL Center and for the decor, displays, uniforms, materials,
forms, items, supplies and services used in connection with the Center, upon 30
days prior written notice to the Franchisee. The Franchisee shall, throughout
the term of this Agreement, remain in compliance and strictly adhere to all of
the Franchisor's current standards and specifications for the PAK MAIL Center as
prescribed from time to time.

13.3. Inspections.
      ------------

     The Franchisor shall have the right to examine the Franchised Location,
including the inventory, products, equipment, materials, supplies or services
used or sold there, to ensure compliance with all standards and specifications
set by the Franchisor. The Franchisor shall conduct such inspections during
regular business hours and the Franchisee may be present at such inspections.
The Franchisor, however, reserves the right to conduct the inspections without
prior notice to the Franchisee.

13.4. Restrictions on Services and Products.
      --------------------------------------

     The Franchisee is prohibited from offering or selling any products or
services not authorized by Franchisor as being a part of the System. However, if
the Franchisee proposes to offer, conduct or utilize any products, services,
materials, forms, items, supplies or services for use in connection with or sale
through the PAK MAIL Center which are not previously approved by the Franchisor
as meeting its specifications, the Franchisee shall first notify the Franchisor
in writing requesting approval. The Franchisor may, in its sole discretion, for
any reason whatsoever, elect to withhold such approval; however, in order to

                                       13

<PAGE>


make such determination, the Franchisor may require submission of
specifications, information, or samples of such products, services, materials,
forms, items or supplies. The Franchisor will advise the Franchisee within a
reasonable time whether such products, services, materials, forms, items or
supplies meet its specifications.

13.5. Approved Suppliers.
      -------------------

     The Franchisee shall purchase all products, services, supplies and
materials required for the operation of the PAK MAIL Center from suppliers
designated or approved by the Franchisor or, if there is no designated or
approved supplier for a particular product, service, supply or material, from
such other suppliers who meet all of the Franchisor's specifications and
standards as to quality, composition, finish, appearance and service, and who
shall adequately demonstrate their capacity and facilities to supply the
Franchisee's needs in the quantities, at the times, and with the reliability
requisite to an efficient operation of the PAK MAIL Center.

13.6. Request to Approve Supplier.
      ----------------------------

     In the event the Franchisee desires to purchase or use products, services,
supplies or materials from suppliers other than those previously approved by the
Franchisor, the Franchisee shall, prior to purchasing from or otherwise
utilizing any supplier give the Franchisor a written request to approve the
supplier. In the event the Franchisor rejects the Franchisee's requested new
supplier, the Franchisor must, within 60 days of the receipt of the Franchisee's
request to approve the supplier notify the Franchisee in writing of its
rejection. The Franchisor may continue from time to time to inspect any
suppliers' facilities and products to assure compliance with the Franchisor's
standards and specifications. Permission for such inspection shall be a
condition of the continued approval of such supplier. The Franchisor may at its
sole discretion, for any reason whatsoever, elect to withhold approval of the
supplier; however, in order to make such determination, the Franchisor may
require that samples from a proposed new supplier be delivered to the Franchisor
for testing prior to approval and use. A charge not to exceed the actual cost of
the test may be made by the Franchisor and shall be paid by the Franchisee.

13.7. Shopping Service.
      -----------------

     The Franchisor reserves the right to use third party shopping services from
time to time to evaluate the conduct of the Franchisee's PAK MAIL Center,
including such things as customer service, cleanliness, merchandising and proper
use of registers. Franchisor may use such shopping services to inspect the
Franchisee's PAK MAIL Center at any time at the Franchisor's expense, without
prior notification to the Franchisee. The Franchisor may make the results of any
such service evaluation available to the Franchisee, in the Franchisor's sole
discretion.

                14. MARKS, TRADE NAMES AND PROPRIETARY INTERESTS

14.1. Marks.
      ------

     The Franchisee acknowledges that the Franchisor has the sole right to own,
license and control the Franchisee's use of the PAK MAIL service mark and other
of the Marks, and that such Marks shall remain under the sole and exclusive
ownership and control of the Franchisor. The Franchisee acknowledges that it has
not acquired any right, title or interest in such Marks except for the right to
use such marks in the operation of its PAK MAIL Center as it is governed by this
Agreement. Except as may be permitted in the Operations Manual, the Franchisee
agrees not to use any of the Marks as part of an electronic mail address or on
any sites on the Internet or the World Wide Web and the Franchisee agrees not to
use or register any of the Marks as a domain name on the Internet.

                                       14

<PAGE>


14.2. No Use of Other Marks.
      ----------------------

     The Franchisee agrees that no service mark other than "PAK MAIL" or such
other Marks as may be specified by the Franchisor shall be used in the
identification, marketing, promotion or operation of the PAK MAIL Center.

14.3. System.
      -------

     The Franchisee acknowledges that the Franchisor owns and controls the
distinctive plan for the establishment, operation and promotion of the PAK MAIL
Center and all related licensed methods of doing business, previously defined as
the "System", which include, but are not limited to, methods for shipping,
crating, freight forwarding, mailing, communications, inventory type and
control, technical equipment standards, customer relations, marketing
techniques, written promotional materials, advertising, and accounting systems,
all of which constitute confidential trade secrets of the Franchisor, and the
Franchisee acknowledges that the Franchisor has valuable rights in and to such
trade secrets. The Franchisee further acknowledges that it has not acquired any
right, title or interest in the System except for the right to use the System in
the operation of the PAK MAIL Center as it is governed by this Agreement and
that it is obligated to maintain the confidentiality of the System in accordance
with Section 20.3 below.

14.4. Mark Infringement.
      ------------------

     The Franchisee agrees to notify the Franchisor in writing of any possible
infringement or illegal use by others of a trademark the same as or confusingly
similar to the Marks which may come to its attention. The Franchisee
acknowledges that the Franchisor shall have the right, in its sole discretion,
to determine whether any action will be taken on account of any possible
infringement or illegal use. The Franchisor may commence or prosecute such
action in the Franchisor's own name and may join the Franchisee as a party to
the action if the Franchisor determines it to be reasonably necessary for the
continued protection and quality control of the Marks and System. The Franchisor
shall bear the reasonable cost of any such action, including attorneys' fees.
The Franchisee agrees to fully cooperate with the Franchisor in any such
litigation.

14.5. Franchisee's Business Name.
      ---------------------------

     The Franchisee acknowledges that the Franchisor has a prior and superior
claim to the "PAK MAIL" trade name. The Franchisee shall not use the words "PAK
MAIL" in the legal name of its corporation, partnership or any other business
entity used in conducting the business provided for in this Agreement. The
Franchisee also agrees not to register or attempt to register a trade name using
the word "PAK MAIL" in the Franchisee's name or that of any other person or
business entity, without prior written consent of the Franchisor. The Franchisee
shall not identify itself as being "Pak Mail Centers of America, Inc." or as
being associated with the Franchisor in any manner other than as a franchisee or
licensee. The Franchisee further agrees that in all advertising and promotion
and promotional materials it will display its business name only in obvious
conjunction with the phrase "PAK MAIL Licensee" or "PAK MAIL Franchisee" or with
such other words and in such other phrases to identify itself as an independent
owner of the PAK MAIL Center, as may from time to time be prescribed in the
Operations Manual.


                                       15


<PAGE>

14.6. Change of Marks.
      ----------------

     In the event that the Franchisor, in its sole discretion, shall determine
it necessary to modify or discontinue use of any proprietary Marks, or to
develop additional or substitute marks, the Franchisee shall, within a
reasonable time after receipt of written notice of such a modification or
discontinuation from the Franchisor, take such action, at the Franchisee's sole
expense, as may be necessary to comply with such modification, discontinuation,
addition or substitution.

                  15. REPORTS, RECORDS AND FINANCIAL STATEMENTS

15.1. Franchisee Reports.
      -------------------

     The Franchisee shall establish and maintain, at its own expense,
bookkeeping, accounting and data processing systems which conform to the
specifications which the Franchisor may prescribe from time to time (including,
without limitation, requirements for timely entry of information into data bases
of the Program, periodic printouts of reports generated by the Program and the
Franchisor's access to all Program data by modem). Each transaction of the
Center shall be processed on the Program in the manner prescribed by the
Franchisor. The Franchisor shall have the right of access to the Program and all
data processed thereon with respect to the Center. The Franchisee shall provide
access to the Franchisor at any time by installing a modem which meets the
Company's standards and specifications. The Franchisee shall supply to the
Franchisor such types of reports in a manner and form as the Franchisor may from
time to time reasonably require, including:

          a. within 10 days after the end of each calendar month (or weekly if
     the Franchisor requires the Franchisee to pay the Royalty described in
     Section 5.B. hereof on a weekly basis), a report on the Center's Royalty
     Based Revenues for such calendar month (or week);

          b. within 90 days after the end of the Franchisee's fiscal year, a
     balance sheet and profit and loss statement for the Center for such year
     (or monthly or quarterly if required by the Franchisor, in which case such
     statements shall also reflect year-to-date information); and

          c. upon request of the Franchisor, within 10 days after such returns
     are filed, exact copies of federal and state income, sales and any other
     tax returns and such other forms, records, books and other information as
     the Franchisor may periodically require.

The Franchisor reserves the right to require that the Franchisees submit
financial statements on a quarterly or monthly basis and within such time
periods as may be reasonable under the circumstances. The Franchisor also
reserves the right to disclose data derived from such reports, without
identifying the Franchisee, except to the extent identification of the
Franchisee is required by law. The Franchisee consents to the Franchisor
obtaining financial and account information regarding the Center and its
operations from third parties with whom the Franchisee does business, as and
when deemed necessary by the Franchisor.

15.2. Verification.
      -------------

     Each report and financial statement to be submitted to the Franchisor
pursuant to this Agreement shall be signed and verified by the Franchisee.

                                       16

<PAGE>


15.3. Books and Records.
      ------------------

     The Franchisee shall maintain all books and records for its PAK MAIL Center
in accordance with generally accepted accounting principles, consistently
applied, and in a manner as reasonably prescribed by the Franchisor, and shall
preserve these records for at least five years after the fiscal year to which
they relate.

15.4. Audit of Books and Records.
      ---------------------------

     The Franchisee shall permit the Franchisor to inspect and audit the books
and records of the PAK MAIL Center at any reasonable time, at the Franchisor's
expense. If any audit discloses a deficiency in amounts for payments owed to the
Franchisor pursuant to this Agreement, then such amounts shall become
immediately payable to the Franchisor by the Franchisee, with interest from the
date such payments were due at the lesser of 1 1/2% per month or the maximum
rate allowed by law. In the event such inspection or audit is made necessary by
the Franchisee's failure to furnish required reports, supporting records or
other information, or to furnish such information on a timely basis for two or
more consecutive reporting periods, or if the Franchisee has received advance
notice from the Franchisor and fails to have the books and records available for
such audit or otherwise fails to cooperate therewith or if an understatement of
Royalty Based Revenues for the period of any audit is determined by any such
audit or inspection to be greater than 5%, the Franchisee shall reimburse the
Franchisor for the cost of such audit or inspection, including, without
limitation, the charges of attorneys and any independent accountants and the
travel expenses, room and board and compensation of the Franchisor's employees.

                                  16. TRANSFER

16.1. Transfer by Franchisee.
      -----------------------

     The franchise granted herein is personal to the Franchisee and, except as
stated below, the Franchisor shall not allow or permit any transfer, assignment,
subfranchise or conveyance of this Agreement or any interest hereunder. As used
in this Agreement, the term "transfer" shall mean and include the voluntary,
involuntary, direct or indirect assignment, sale, gift or other disposition by
the Franchisee (or any of its owners) of any interest in: (1) this Agreement;
(2) the ownership of the Franchisee; or (3) the Center or any assets of the
Center. Transfer shall include an assignment, sale, gift or other disposition
resulting from a divorce, insolvency, corporate or partnership dissolution
proceeding or otherwise by operation of law or, in the event of the death of the
Franchisee, or an owner of the Franchisee, by will, declaration of or transfer
in trust or under the laws of intestate succession.

16.2. Pre-Conditions to Franchisee's Transfer.
      ----------------------------------------

     The Franchisee shall not transfer its rights under this Agreement or any
interest in it, or any part or portion of any business entity that owns it or
all or a substantial portion of the assets of the PAK MAIL Center, unless the
Franchisee obtains the Franchisor's written consent and complies with the
following requirements:

          a. Payment of all amounts due and owing pursuant to this Agreement by
     the Franchisee to the Franchisor or its affiliates or to third parties
     holding a security interest in any asset of the franchised business;

          b. Agreement by the proposed transferee to satisfactorily complete the
     initial training program described in this Agreement, which training may be
     completed by the transferee either prior to or immediately after transfer
     of rights under this Agreement;

                                       17

<PAGE>


          c. Execution of a Franchise Agreement in a form then currently offered
     by the Franchisor, which shall supersede this Agreement in all respects. If
     a new Franchise Agreement is signed, the terms thereof may differ from the
     terms of this Agreement; provided, however, the transferee will not be
     required to pay any additional initial franchise fee;

          d. Provision by the Franchisee of written notice to the Franchisor 30
     days' prior to the proposed effective date of the transfer, such notice to
     contain information reasonably detailed to enable the Franchisor to
     evaluate the terms and conditions of the proposed transfer;

          e. The proposed transferee shall have provided information to the
     Franchisor sufficient for the Franchisor to assess the proposed
     transferee's business experience, aptitude and financial qualification, and
     the Franchisor shall have ascertained that the proposed transferee meets
     such qualifications;

          f. Execution by Franchisee of a general release, in a form
     satisfactory to the Franchisor, of any and all claims against the
     Franchisor, its affiliates and their respective officers, directors,
     employees and agents;

          g. Payment by the Franchisee or the proposed transferee of $2,500; and

          h. Agreement by the Franchisee to abide by the post- termination
     covenant not to compete set forth in Section 20.2 below.

16.3. Franchisor's Approval of Transfer.
      ----------------------------------

     The Franchisor has 30 days from the date of the written notice of the
proposed transfer to approve or disapprove in writing, of the Franchisee's
proposed transfer. The Franchisee acknowledges that the proposed transferee
shall be evaluated for approval by the Franchisor based on the same criteria as
is currently being used to assess new franchisees of the Franchisor and that
such proposed transferee shall be provided, if appropriate, with such
disclosures as may be required by state or federal law. The Franchisor shall
have the right to approve the material terms and conditions of the transfer,
including, without limitation, the right to confirm that the price and terms of
payment are not so burdensome as to affect adversely the transferee's operation
of the Center. If the Franchisee (and/or the transferring owners) finance any
part of the sale price of the transferred interest, if any, unless waived in
writing by the Franchisor, the Franchisee and/or its owners must agree that all
obligations of the transferee under or pursuant to any promissory notes,
agreements or security interests reserved by the Franchisee or its owners in the
assets of the Center or the Franchised Location shall be subordinate to the
transferee's obligations to pay royalty fees, Advertising Contributions and
other amounts due to the Franchisor and its affiliates and to otherwise comply
with this Agreement. If the Franchisee and the proposed transferee comply with
all conditions for assignment set forth herein and the Franchisor has not given
the Franchisee notice of its approval or disapproval within the 30 day period,
approval is deemed granted.

16.4. Right of First Refusal.
      -----------------------

     In the event the Franchisee wishes to transfer its rights under this
Agreement or any interest in it, or any part or portion of any business entity
that owns it, or all or a substantial portion of the assets of the PAK MAIL
Center, the Franchisee agrees to grant to the Franchisor a 30 day right of first
refusal to purchase such rights, interest or assets on the same terms and
conditions as are contained in the written offer to purchase submitted to the
Franchisee by the proposed purchaser; provided, however, the following
additional terms and conditions shall apply:

                                       18

<PAGE>

          a. The Franchisee shall notify the Franchisor of such offer by sending
     a written notice to the Franchisor (which notice may be the same notice as
     required by Section 16.2(d) above), enclosing a copy of the written offer
     from the proposed purchaser;

          b. The 30 day right of first refusal period will run concurrently with
     the period in which the Franchisor has to approve or disapprove the
     proposed transferee;

          c. Such right of first refusal is effective for each proposed transfer
     and any material change in the terms or conditions of the proposed transfer
     shall be deemed a separate offer on which a new 30 day right of first
     refusal shall be given to the Franchisor;

          d. If the consideration or manner of payment offered by a third party
     is such that the Franchisor may not reasonably be required to furnish the
     same, then the Franchisor may purchase the interest which is proposed to be
     sold for the reasonable cash equivalent. If the parties cannot agree within
     a reasonable time on the cash consideration, an independent appraiser shall
     be designated by the Franchisor, whose determination will be binding upon
     the parties. All expenses of the appraiser shall be paid for equally
     between the Franchisor and the Franchisee; and

          e. If the Franchisor chooses not to exercise its right of first
     refusal, the Franchisee shall be free to complete the sale, transfer or
     assignment, subject to compliance with Sections 16.2 and 16.3 above.
     Absence of a reply to the Franchisee's notice of a proposed sale within the
     30 day period is deemed a waiver of such right of first refusal.

16.5. Specific Types of Transfers.
      ----------------------------

     The Franchisee acknowledges that the Franchisor's right to approve or
disapprove of a proposed transfer, and all other requirements and rights related
to such proposed transfer, as provided for above, shall apply (1) if the
Franchisee is a partnership or other business association, to the addition or
deletion of a partner or members of the association or the transfer of any
partnership or membership among existing partners or members; (2) if the
Franchisee is a corporation, to any proposed transfer of 25% or more of the
stock of the corporate Franchisee, whether such transfer occurs in a single
transaction or several transactions; and (3) if the Franchisee is an individual,
to the transfer from such individual or individuals to a corporation controlled
by them, in which case the Franchisor's approval will be conditioned upon: (i)
the continuing personal guarantee of the individual (or individuals) for the
performance of obligations under this Agreement; (ii) the issuance and/or
transfer of shares which would affect a change in ownership of 25% or more of
the stock in the corporation being conditioned on the Franchisor's prior written
approval; (iii) a limitation on the corporation's business activity to that of
operating the PAK MAIL Center and related activities; and (iv) other reasonable
conditions. With respect to a proposed transfer as described in subsection (1)
and (3) of this Section, the Franchisor's right of first refusal to purchase, as
set forth above, shall not apply and the Franchisor will waive any transfer fee
chargeable to the Franchisee for a transfer under these circumstances.

16.6. Assignment by the Franchisor.
      -----------------------------

     This Agreement is fully assignable by the Franchisor and shall inure to the
benefit of any assignee or other legal successor in interest, and the Franchisor
shall in such event be fully released from the same.


                                       19
<PAGE>


16.7. Franchisee's Death or Disability.
      ---------------------------------

     Upon the death or permanent disability of the Franchisee (or the
Franchisee's individual controlling the Franchisee entity), the executor,
administrator, conservator, guardian or other personal representative of such
person shall transfer the Franchisee's interest in this Agreement or such
interest in the Franchisee entity to an approved third party. Such disposition
of this Agreement or such interest (including, without limitation, transfer by
bequest or inheritance) shall be completed within a reasonable time, not to
exceed 120 days from the date of death or permanent disability, and shall be
subject to all terms and conditions applicable to transfers contained in this
Article 16. Provided, however, that for purposes of this Section 16.7, there
shall be no fee charged by the Franchisor for the initial training program
offered to the transferee. Failure to transfer the interest in this Agreement or
such interest in the Franchisee entity within said period of time shall
constitute a breach of this Agreement. For the purposes hereof, the term
"permanent disability" shall mean a mental or physical disability, impairment or
condition that is reasonably expected to prevent or actually does prevent the
Franchisee or the owner of a controlling interest in the Franchisee entity from
supervising the management and operation of the PAK MAIL Center for a period of
120 days from the onset of such disability, impairment or condition.

                             17. TERM AND EXPIRATION

17.1. Term.
      -----

     The term of this Agreement is for a period of 10 years from the date of
this Agreement, unless sooner terminated as provided herein.

17.2. Rights Upon Expiration.
      -----------------------

     At the end of the initial term hereof the Franchisee shall have the option
to renew its franchise rights for an additional term, by acquiring successor
franchise rights, if the Franchisor does not exercise its right not to offer a
successor franchise in accordance with Section 17.4 below and if the Franchisee:

          a. At least 30 days prior to expiration of the term, executes the form
     of Franchise Agreement then in use by the Franchisor;

          b. Has complied with all provisions of this Agreement during the
     current term, including the payment on a timely basis of all Royalties and
     other fees due hereunder. "Compliance" shall mean, at a minimum, that the
     Franchisee has not received any written notification from the Franchisor of
     breach hereunder more than four times during the term hereof;

          c. Upgrades and/or remodels the PAK MAIL Center and its operations at
     the Franchisee's sole expense (the necessity of which shall be in the sole
     discretion of the Franchisor) to conform with the then current Operations
     Manual;

          d. Executes a general release, in a form satisfactory to the
     Franchisor, of any and all claims against the Franchisor and its
     affiliates, and their respective officers, directors, employees and agents
     arising out of or relating to this Agreement; and

          e. Pays a successor franchise fee of $2,500.

                                       20

<PAGE>


17.3. Exercise of Option for Successor Franchise.
      -------------------------------------------

     The Franchisee may exercise its option for a successor franchise by giving
written notice of such exercise to the Franchisor not later than 180 days prior
to the scheduled expiration of this Agreement. The Franchisee's successor
franchise rights shall become effective by signing the Franchise Agreement then
currently being offered to new franchisees of the Franchisor.

17.4. Conditions of Refusal.
      ----------------------

     The Franchisor shall not be obligated to offer the Franchisee a successor
franchise upon the expiration of this Agreement if the Franchisee fails to
comply with any of the above conditions of renewal. In such event (except for
failure to execute the then current Franchise Agreement or pay the successor
franchise fee) the Franchisor shall give notice of expiration at least 180 days
prior to the expiration of the term, and such notice shall set forth the reasons
for such refusal to offer successor franchise rights. Upon the expiration of
this Agreement, the Franchisee shall comply with the provisions of Section 18.5
below.

                           18. DEFAULT AND TERMINATION

18.1. Termination by Franchisee.
      --------------------------

     If the Franchisee and its owners are in compliance with this Agreement and
the Franchisor fails to comply with this Agreement and fails to correct such
failure within 30 days after written notice of failure to comply is delivered to
the Franchisor, the Franchisee may terminate this Agreement effective 10 days
after delivery to the Franchisor of notice of termination. A termination of this
Agreement by the Franchisee for any other reason, or without notice and right to
cure, shall be deemed a termination by the Franchisee without cause and in no
way shall release the Franchisee from the terms and conditions of this
Agreement.

18.2. Termination by Franchisor - Effective Upon Notice.
      --------------------------------------------------

     The Franchisor shall have the right, at its option, to terminate this
Agreement and all rights granted the Franchisee hereunder, without affording the
Franchisee any opportunity to cure any default (subject to any state laws to the
contrary, where state law shall prevail), effective upon receipt of notice by
the Franchisee, addressed as provided in Section 22.12, upon the occurrence of
any of the following events:

          a. Abandonment. If the Franchisee ceases to operate the PAK MAIL
     Center or otherwise abandons the PAK MAIL Center for a period of three
     consecutive days, or any shorter period that indicates an intent by the
     Franchisee to discontinue operation of the PAK MAIL Center, unless and only
     to the extent that full operation of the PAK MAIL Center is suspended or
     terminated due to fire, flood, earthquake or other similar causes beyond
     the Franchisee's control and not related to the availability of funds to
     the Franchisee;

          b. Insolvency; Assignments. If the Franchisee becomes insolvent or is
     adjudicated a bankrupt; or any action is taken by the Franchisee, or by
     others against the Franchisee under any insolvency, bankruptcy or
     reorganization act, (this provision may not be enforceable under federal
     bankruptcy law, 11 U.S.C. ss.ss. 101 et seq.), or if the Franchisee makes
     an assignment for the benefit of creditors, or a receiver is appointed by
     the Franchisee;

                                       21

<PAGE>


          c. Unsatisfied Judgments; Levy; Foreclosure. If any material judgment
     (or several judgments which in the aggregate are material) is obtained
     against the Franchisee and remains unsatisfied or of record for 30 days or
     longer (unless a supersedeas or other appeal bond has been filed); or if
     execution is levied against the Franchisee's business or any of the
     property used in the operation of the PAK MAIL Center and is not discharged
     within five days; or if the real or personal property of the Franchisee's
     business shall be sold after levy thereupon by any sheriff, marshal or
     constable;

          d. Criminal Conviction. If the Franchisee is convicted of a felony, a
     crime involving moral turpitude, or any crime or offense that is reasonably
     likely, in the sole opinion of the Franchisor, to materially and
     unfavorably affect the System, Marks, goodwill or reputation thereof;

          e. Failure to Make Payments. If the Franchisee fails to pay any
     amounts due the Franchisor or affiliates, including any amounts which may
     be due as a result of any subleases or lease assignments between the
     Franchisee and the Franchisor, within 10 days after receiving notice that
     such fees or amounts are overdue;

          f. Misuse of Marks. If the Franchisee misuses or fails to follow the
     Franchisor's directions and guidelines concerning use of the Franchisor's
     Marks and fails to correct the misuse or failure within ten days after
     notification from the Franchisor;

          g. Unauthorized Disclosure. If the Franchisee intentionally or
     negligently discloses to any unauthorized person the contents of or any
     part of the Franchisor's Operations Manual or any other trade secrets or
     confidential information of the Franchisor;

          h. Repeated Noncompliance. If the Franchisee has received two previous
     notices of default from the Franchisor and is again in default of this
     Agreement within a 12 month period, regardless of whether the previous
     defaults were cured by the Franchisee; or

          i. Unauthorized Transfer. If the Franchisee sells, transfers or
     otherwise assigns the Franchise, an interest in the Franchise or the
     Franchisee entity, this Agreement, the PAK MAIL Center or a substantial
     portion of the assets of the PAK MAIL Center owned by the Franchisee
     without complying with the provisions of Article 16 above.

18.3. Termination by Franchisor - Thirty Days Notice.
      -----------------------------------------------

     The Franchisor shall have the right to terminate this Agreement (subject to
any state laws to the contrary, where state law shall prevail), effective upon
30 days written notice to the Franchisee, if the Franchisee breaches any other
provision of this Agreement and fails to cure the default during such 30 day
period. In that event, this Agreement will terminate without further notice to
the Franchisee, effective upon expiration of the 30 day period. Defaults shall
include, but not be limited to, the following:

          a. Failure to Maintain Standards. The Franchisee fails to maintain the
     then current operating procedures and adhere to the specifications and
     standards established by the Franchisor as set forth herein or in the
     Operations Manual or otherwise communicated to the Franchisee;

          b. Deceptive Practices. The Franchisee engages in any unauthorized
     business or practice or sells any unauthorized product or service under the
     Franchisor's Marks or under a name or mark which is confusingly similar to
     the Franchisor's Marks;

                                       22

<PAGE>


          c. Failure to Obtain Consent. The Franchisee fails, refuses or
     neglects to obtain the Franchisor's prior written approval or consent as
     required by this Agreement;

          d. Failure to Comply with Manual. The Franchisee fails or refuses to
     comply with the then-current requirements of the Operations Manual; or

          e. Breach of Related Agreement. The Franchisee defaults under any term
     of the purchase contract, lease, sublease or lease assignment for the
     Franchised Location, any other agreement material to the PAK MAIL Center,
     any other Franchise Agreement between the Franchisor and the Franchisee or
     any other agreement between the Franchisor and the Franchisee and such
     default is not cured within the time specified in such purchase contract,
     lease, sublease, other agreement or other Franchise Agreement. Provided,
     however, so long as financing from the United States Small Business
     Administration remains outstanding, the Franchisee will be given the same
     opportunity to cure defaults under any agreement between the Franchisor or
     its affiliates and the Franchisee, as the Franchisee is given under this
     Agreement.

Notwithstanding the foregoing, if the breach is curable, but is of a nature
which cannot be reasonably cured within such 30 day period and the Franchisee
has commenced and is continuing to make good faith efforts to cure the breach
during such 30 day period, the Franchisee shall be given an additional
reasonable period of time to cure the same, and this Agreement shall not
automatically terminate without written notice from the Franchisor.

18.4. Right to Purchase.
      ------------------

     Upon termination or expiration of this Agreement for any reason, the
Franchisor shall have the option to purchase the PAK MAIL Center or a portion of
the assets of the Center, which may include, at the Franchisor's option, all of
the Franchisee's interest, if any, in and to the real estate upon which the PAK
MAIL Center is located, and all buildings and other improvements thereon,
including leasehold interests, at fair market value, less any amount apportioned
to the goodwill of the PAK MAIL Center which is attributable to the Franchisor's
Marks and System, and less any amounts owed to the Franchisor by the Franchisee.
The following additional terms shall apply to the Franchisor's exercise of this
option:

          a. The Franchisor's option hereunder shall be exercisable by providing
     the Franchisee with written notice of its intention to exercise the option
     given to the Franchisee no later than the effective date of termination, in
     the case of termination, or at least 90 days prior to the expiration of the
     term of the franchise, in the case of non-renewal.

          b. The Franchisor and the Franchisee agree that the terms and
     conditions of this right and option to purchase may be recorded, if deemed
     appropriate by the Franchisor, in the real property records and the
     Franchisor and the Franchisee further agree to execute such additional
     documentation as may be necessary and appropriate to effectuate such
     recording.

          c. The Franchisor shall set the closing for the purchase of the PAK
     MAIL Center to take place no later than 60 days after the termination or
     nonrenewal date. The Franchisor will pay the purchase price in full at the
     closing, or, at its option, in five equal consecutive monthly installments
     with interest at a rate of ten percent per annum. The Franchisee must sign
     all documents of assignment and transfer as are reasonably necessary for
     purchase of the PAK MAIL Center or its assets by the Franchisor.

                                       23

<PAGE>


          d. During the time after the Franchisor notifies the Franchisee of the
     exercise of the option but before the closing ("Interim Period"), the
     Franchisor has the right to obtain an independent appraisal of the fair
     market value of the assets being purchased and, if the Franchisor requests
     that such an appraisal be obtained, the Franchisor and the Franchisee shall
     each select an appraiser who, in turn, shall select a third appraiser,
     whose appraisal shall be binding on both parties. The obligation of the
     Franchisor to close shall be contingent on the appraisal being acceptable
     to the Franchisor.

In the event that the Franchisor does not exercise the Franchisor's right to
purchase the Franchisee's PAK MAIL Center as set forth above, the Franchisee
will be free to keep or to sell, after such termination or expiration, to any
third party, all of the physical assets of its PAK MAIL Center; provided,
however, that all appearances of the Marks are first removed in a manner
approved in writing by the Franchisor.

18.5. Obligations of Franchisee Upon Termination or Expiration.
      ---------------------------------------------------------

     The Franchisee is obligated upon termination or expiration of this
Agreement to immediately:

          a. Pay to the Franchisor all Royalties, Advertising Contributions,
     other fees, and any and all amounts or accounts payable then owed the
     Franchisor or its affiliates pursuant to this Agreement, or pursuant to any
     other agreement, whether written or oral, including subleases and lease
     assignments, between the parties;

          b. Cease to identify itself as a PAK MAIL franchisee or publicly
     identify itself as a former Franchisee or use any of the Franchisor's trade
     secrets, signs, symbols, devices, trade names, trademarks, or other
     materials.

          c. Immediately cease to identify the Franchised Location as being, or
     having been, associated with the Franchisor and, if deemed necessary by the
     Franchisor, paint or otherwise change the interior and exterior of the
     Center to distinguish it from a PAK MAIL Center and immediately cease using
     any proprietary mark of the Franchisor or any mark in any way associated
     with the PAK MAIL Marks and System;

          d. Deliver to the Franchisor all items which bear the PAK MAIL Mark,
     signs, sign-faces, advertising materials, forms and other materials bearing
     any of the Marks or otherwise identified with the Franchisor and obtained
     by and in connection with this Agreement;

          e. Immediately deliver to the Franchisor the Operations Manual and all
     other information, documents and copies thereof which are proprietary to
     the Franchisor;

          f. Promptly take such action as may be required to cancel all
     fictitious or assumed names or equivalent registrations relating to its use
     of any Marks which are under the exclusive control of the Franchisor or, at
     the option of the Franchisor, assign the same to the Franchisor; g. Notify
     the telephone company and all telephone directory publishers of the
     termination or expiration of the Franchisee's right to use any telephone
     number and any regular, classified or other telephone directory listings
     associated with any Mark and to authorize transfer thereof to the
     Franchisor or its designee. The Franchisee acknowledges that, as between
     the Franchisee and the Franchisor, the Franchisor has the sole rights to
     and interest in all telephone, telecopy or facsimile machine numbers and
     directory listings associated with any Mark. The Franchisee authorizes the
     Franchisor, and hereby appoints the Franchisor and any of its officers as

                                       24

<PAGE>


     the Franchisee's attorney-in-fact, to direct the telephone company and all
     telephone directory publishers to transfer any telephone, telecopy or
     facsimile machine numbers and directory listings relating to the PAK MAIL
     Center to the Franchisor or its designee, should the Franchisee fail or
     refuse to do so, and the telephone company and all telephone directory
     publishers may accept such direction or this Agreement as conclusive of the
     Franchisor's exclusive rights in such telephone numbers and directory
     listings and the Franchisor's authority to direct their transfer;

          h. Comply with all applicable provisions of the Software License
     Agreement; and

          i. Abide by all restrictive covenants set forth in Article 20 of this
     Agreement.

18.6. Acknowledgement.
      ----------------

     In the event this Agreement is terminated by the Franchisor prior to its
expiration as set forth in Sections 18.2 and 18.3 above, the Franchisee
acknowledges and agrees that, in addition to all other available remedies, the
Franchisor shall have the right to recover lost future royalties during any
period in which the Franchisee fails to pay such royalties through and including
the remainder of the then current term of this Agreement.

18.7. State and Federal Law.
      ----------------------

     THE PARTIES ACKNOWLEDGE THAT IN THE EVENT THAT THE TERMS OF THIS AGREEMENT
REGARDING TERMINATION OR EXPIRATION ARE INCONSISTENT WITH APPLICABLE STATE OR
FEDERAL LAW, SUCH LAW SHALL GOVERN THE FRANCHISEE'S RIGHTS REGARDING TERMINATION
OR EXPIRATION OF THIS AGREEMENT.

                            19. BUSINESS RELATIONSHIP

19.1. Independent Businesspersons.
      ----------------------------

     The parties agree that each of them are independent businesspersons, their
only relationship is by virtue of this Agreement and that no fiduciary
relationship is created hereunder. Neither party is liable or responsible for
the other's debts or obligations, nor shall either party be obligated for any
damages to any person or property directly or indirectly arising out of the
operation of the other party's business authorized by or conducted pursuant to
this Agreement. The Franchisor and the Franchisee agree that neither of them
will hold themselves out to be the agent, employer or partner of the other and
that neither of them has the authority to bind or incur liability on behalf of
the other.

19.2. Payment of Third Party Obligations.
      -----------------------------------

     The Franchisor shall have no liability for the Franchisee's obligations to
pay any third parties, including without limitation, any product vendors, or any
sales, use, service, occupation, excise, gross receipts, income, property or
other tax levied upon the Franchisee, the Franchisee's property, the PAK MAIL
Center or upon the Franchisor in connection with the sales made or business
conducted by the Franchisee (except any taxes the Franchisor is required by law
to collect from the Franchisee with respect to purchases from the Franchisor).

19.3. Indemnification.
      ----------------

     The Franchisee agrees to indemnify, defend and hold harmless the
Franchisor, its subsidiaries and affiliates, and their respective shareholders,
directors, officers, employees, agents, successors and assignees, (the
"Indemnified Parties") against, and to reimburse them for all claims,
obligations and damages described in this Section 19.3, any and all third party

                                       25

<PAGE>


obligations described in Section 19.2 and any and all claims and liabilities
directly or indirectly arising out of the operation of the PAK MAIL Center or
arising out of the use of the Marks and System in any manner not in accordance
with this Agreement. For purposes of this indemnification, claims shall mean and
include all obligations, actual and consequential damages and costs reasonably
incurred in the defense of any claim against the Indemnified Parties, including,
without limitation, reasonable accountants', attorneys' and expert witness fees,
costs of investigation and proof of facts, court costs, other litigation
expenses and travel and living expenses. The Franchisor shall have the right to
defend any such claim against it. This indemnity shall continue in full force
and effect subsequent to and notwithstanding the expiration or termination of
this Agreement.

                            20. RESTRICTIVE COVENANTS

20.1. Non-Competition During Term.
      ----------------------------

     The Franchisee acknowledges that, in addition to the license of the Marks
hereunder, the Franchisor has also licensed commercially valuable information
which comprises and is a part of the System, including without limitation,
operations, marketing, advertising and related information and materials and
that the value of this information derives not only from the time, effort and
money which went into its compilation, but from the usage of the same by all the
franchisees of the Franchisor using the Marks and System. The Franchisee
therefore agrees that other than the PAK MAIL Center licensed herein or
authorized by separate agreement with the Franchisor, neither the Franchisee nor
any of the Franchisee's officers, directors, shareholders or partners, nor any
member of his or their immediate families, shall during the term of this
Agreement:

          a. have any direct or indirect controlling interest as a disclosed or
     beneficial owner in a "Competitive Business" as defined below;

          b. perform services as a director, officer, manager, employee,
     consultant, representative, agent or otherwise for a Competitive Business;
     or

          c. divert or attempt to divert any business related to, or any
     customer or account of the PAK MAIL Center, the Franchisor's business or
     any other PAK MAIL franchisee's business, by direct inducement or
     otherwise, or divert or attempt to divert the employment of any employee of
     the Franchisor or another franchisee licensed by the Franchisor to use the
     Marks and System, to any Competitive Business by any direct inducement or
     otherwise.

     The term "Competitive Business" as used in this Agreement shall mean any
business operating, or granting franchises or licenses to others to operate, a
packaging, crating, freight forwarding and/or mailing business or any similar
business (excluding operating or granting franchises or licenses to others for
PAK MAIL Centers operated under franchise agreements with the Franchisor).
Notwithstanding the foregoing, the Franchisee shall not be prohibited from
owning securities in a Competitive Business if such securities are listed on a
stock exchange or traded on the over-the-counter market and represent 5% or less
of that class of securities issued and outstanding.

20.2. Post-Termination Covenant Not to Compete.
      -----------------------------------------

     Upon termination or expiration of this Agreement for any reason, the
Franchisee and its officers, directors, shareholders, and/or partners agree
that, for a period of two years commencing on the effective date of termination
or expiration, or the date on which the Franchisee ceases to conduct business,
whichever is later, neither Franchisee nor its officers, directors,
shareholders, and/or partners shall have any direct or indirect interest

                                       26

<PAGE>


(through a member of any immediate family of the Franchisee or its Owners or
otherwise) as a disclosed or beneficial owner, investor, partner, director,
officer, employee, consultant, representative or agent or in any other capacity
in any Competitive Business, defined in Section 20.1 above, located or operating
within a 25 mile radius of the Franchised Location or within 25 miles of any
other franchised or company-owned PAK MAIL Center. The restrictions of this
Section shall not be applicable to the ownership of shares of a class of
securities listed on a stock exchange or traded on the over-the-counter market
that represent 5% or less of the number of shares of that class of securities
issued and outstanding. The Franchisee and its officers, directors,
shareholders, and/or partners expressly acknowledge that they possess skills and
abilities of a general nature and have other opportunities for exploiting such
skills. Consequently, enforcement of the covenants made in this Section will not
deprive them of their personal goodwill or ability to earn a living.

20.3. Confidentiality of Proprietary Information.
      -------------------------------------------

     The Franchisee shall treat all information it receives which comprises or
is a part of the System licensed hereunder as proprietary and confidential and
will not use such information in an unauthorized manner or disclose the same to
any unauthorized person without first obtaining the Franchisor's written
consent. The Franchisee acknowledges that the Marks and the System have valuable
goodwill attached to them, that the protection and maintenance thereof is
essential to the Franchisor and that any unauthorized use or disclosure of the
Marks and System will result in irreparable harm to the Franchisor.

20.4. Confidentiality Agreement.
      --------------------------

     The Franchisor reserves the right to require that the Franchisee cause each
of its officers, directors, partners, shareholders, and Principal Operator, and,
if the Franchisee is an individual, immediate family members, to execute a
Nondisclosure and Noncompetition Agreement containing the above restrictions, in
a form approved by the Franchisor.

                                  21. INSURANCE

21.1. Insurance Coverage.
      -------------------

     The Franchisee shall procure, maintain and provide evidence of (i)
comprehensive general liability insurance for the Franchised Location and its
operations with a limit of not less than $1,000,000 combined single limit, or
such greater limit as may be required as part of any lease agreement for the
Franchised Location; (ii) automobile liability insurance covering all employees
of the PAK MAIL Center with authority to operate a motor vehicle in an amount
not less than $1,000,000 or, with the prior written consent of the Franchisor,
such lesser amount as may be available at a commercially reasonable rate, but in
no event less than any statutorily imposed minimum coverage; (iii) unemployment
and worker's compensation insurance with a broad form all-states endorsement
coverage sufficient to meet the requirements of the law; and (iv) all-risk
personal property insurance in an amount equal to at least 100% of the
replacement costs of the contents and tenant improvements located at the PAK
MAIL Center. All of the required policies of insurance shall name the Franchisor
as an additional named insured and shall provide for a 30 day advance written
notice to the Franchisor of cancellation.

21.2. Proof of Insurance Coverage.
      ----------------------------

     The Franchisee will provide proof of insurance to the Franchisor prior to
commencement of operations at its PAK MAIL Center. This proof will show that the
insurer has been authorized to inform the Franchisor in the event any policies
lapse or are cancelled. The Franchisor has the right to change the minimum
amount of insurance the Franchisee is required to maintain by giving the
Franchisee prior reasonable notice, giving due consideration to what is

                                       27

<PAGE>


reasonable and customary in the similar business. Noncompliance with the
insurance provisions set forth herein shall be deemed a material breach of this
Agreement; in the event of any lapse in insurance coverage, in addition to all
other remedies, the Franchisor shall have the right to demand that the
Franchisee cease operations of the PAK MAIL Centers until coverage is
reinstated, or, in the alternative, pay any delinquencies in premium payments
and charge the same back to the Franchisee.

                          22. MISCELLANEOUS PROVISIONS

22.1. Governing Law/Consent to Venue and Jurisdiction.
      ------------------------------------------------

     Except to the extent governed by the United States Trademark Act of 1946
(Lanham Act, 15 U.S.C. Sections 1051 et seq.) or other federal law, this
Agreement shall be interpreted under the laws of the state of Colorado and any
dispute between the parties shall be governed by and determined in accordance
with the substantive laws of the state of Colorado, which laws shall prevail in
the event of any conflict of law. The Franchisee and the Franchisor have
negotiated regarding a forum in which to resolve any disputes which may arise
between them and have agreed to select a forum in order to promote stability in
their relationship. Therefore, if a claim is asserted in any legal proceeding
involving the Franchisee, its officers or directors (collectively, "Franchisee
Affiliates") and the Franchisor, its officers, directors or sales employees
(collectively, "Franchisor Affiliates") both parties agree that the exclusive
venue for disputes between them shall be in the state and federal courts of
Colorado and each waive any objection either may have to the personal
jurisdiction of or venue in the state and federal courts of Colorado. The
Franchisor, the Franchisor Affiliates, the Franchisee and the Franchisee
Affiliates each waive their rights to a trial by jury.

22.2. Modification.
      -------------

     The Franchisor and/or the Franchisee may modify this Agreement only upon
execution of a written agreement between the two parties. The Franchisee
acknowledges that the Franchisor may modify its standards and specifications and
operating and marketing techniques set forth in the Operations Manual
unilaterally under any conditions and to the extent in which the Franchisor, in
its sole discretion, deems necessary to protect, promote, or improve the Marks
and the quality of the System, but under no circumstances will such
modifications be made arbitrarily without such determination.

22.3. Entire Agreement.
      -----------------

     This Agreement, including all exhibits and addenda, contains the entire
agreement between the parties and supersedes any and all prior agreements
concerning the subject matter hereof. The Franchisee agrees and understands that
the Franchisor shall not be liable or obligated for any oral representations or
commitments made prior to the execution hereof or for claims of negligent or
fraudulent misrepresentation and that no modifications of this Agreement shall
be effective except those in writing and signed by both parties. The Franchisor
does not authorize and will not be bound by any representation of any nature
other than those expressed in this Agreement. The Franchisee further
acknowledges and agrees that no representations have been made to it by the
Franchisor regarding projected sales volumes, market potential, revenues,
profits of the Franchisee's PAK MAIL Center, or operational assistance other
than as stated in this Agreement or in any disclosure document provided by the
Franchisor or its representatives.

                                       28

<PAGE>


22.4. Delegation by the Franchisor.
      -----------------------------

     From time to time, the Franchisor shall have the right to delegate the
performance of any portion or all of its obligations and duties hereunder to
third parties, whether the same are agents of the Franchisor or independent
contractors which the Franchisor has contracted with to provide such services.
The Franchisee agrees in advance to any such delegation by the Franchisor of any
portion or all of its obligations and duties hereunder.

22.5. Effective Date.
      ---------------

     This Agreement shall not be effective until accepted by the Franchisor as
evidenced by dating and signing by an officer of the Franchisor.

22.6. Review of Agreement.
      --------------------

     The Franchisee acknowledges that it had a copy of this Agreement in its
possession for a period of time not less than ten full business days, during
which time the Franchisee has had the opportunity to submit same for
professional review and advice of the Franchisee's choosing prior to freely
executing this Agreement.

22.7. Attorneys' Fees.
      ----------------

     In the event of any default on the part of either party to this Agreement,
in addition to all other remedies, the party in default will pay the aggrieved
party all amounts due and all damages, costs and expenses, including reasonable
attorneys' fees, incurred by the aggrieved party in any legal action,
arbitration or other proceeding as a result of such default, plus interest at
the highest rate allowable by law, accruing from the date of such default.

22.8. Injunctive Relief.
      ------------------

     Nothing herein shall prevent the Franchisor or the Franchisee from seeking
injunctive relief to prevent irreparable harm, in addition to all other
remedies. If the Franchisor seeks an injunction, the Franchisor will not be
required to post a bond or bonds in excess of $500.

22.9. No Waiver.
      ----------

     No waiver of any condition or covenant contained in this Agreement or
failure to exercise a right or remedy by the Franchisor or the Franchisee shall
be considered to imply or constitute a further waiver by the Franchisor or the
Franchisee of the same or any other condition, covenant, right, or remedy.

22.10. No Right to Set Off.
       --------------------

     The Franchisee shall not be allowed to set off amounts owed to the
Franchisor for Royalties, fees or other amounts due hereunder, against any
monies owed to Franchisee, nor shall the Franchisee in any event withhold such
amounts due to any alleged nonperformance by the Franchisor hereunder, which
right of set off is hereby expressly waived by the Franchisee.

22.11. Invalidity.
       -----------

     If any provision of this Agreement is held invalid by any tribunal in a
final decision from which no appeal is or can be taken, such provision shall be
deemed modified to eliminate the invalid element and, as so modified, such
provision shall be deemed a part of this Agreement as though originally
included. The remaining provisions of this Agreement shall not be affected by
such modification.


                                       29
<PAGE>


22.12. Notices.
       --------

     All notices required to be given under this Agreement shall be given in
writing, by certified mail, return receipt requested, or by an overnight
delivery service providing documentation of receipt, at the address set forth in
the first Section of this Agreement or at such other addresses as the Franchisor
or the Franchisee may designate from time to time, and shall be effectively
given when deposited in the United States mails, postage prepaid, or when
received via overnight delivery, as may be applicable.

22.13. Acknowledgement.

     BEFORE SIGNING THIS AGREEMENT, THE FRANCHISEE SHOULD READ IT CAREFULLY WITH
THE ASSISTANCE OF LEGAL COUNSEL. THE FRANCHISEE ACKNOWLEDGES THAT:

          (A) THE SUCCESS OF THE BUSINESS VENTURE CONTEMPLATED HEREIN INVOLVES
     SUBSTANTIAL RISKS AND DEPENDS UPON THE FRANCHISEE'S ABILITY AS AN
     INDEPENDENT BUSINESS PERSON AND ITS ACTIVE PARTICIPATION IN THE DAILY
     AFFAIRS OF THE BUSINESS, AND

          (B) NO ASSURANCE OR WARRANTY, EXPRESS OR IMPLIED, HAS BEEN GIVEN AS TO
     THE POTENTIAL SUCCESS OF SUCH BUSINESS VENTURE OR THE EARNINGS LIKELY TO BE
     ACHIEVED, AND

          (C) NO STATEMENT, REPRESENTATION OR OTHER ACT, EVENT OR COMMUNICATION,
     EXCEPT AS SET FORTH IN THIS DOCUMENT, AND IN ANY OFFERING CIRCULAR SUPPLIED
     TO THE FRANCHISEE IS BINDING ON THE FRANCHISOR IN CONNECTION WITH THE
     SUBJECT MATTER OF THIS AGREEMENT.

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
first above set forth.

PAK MAIL CENTERS OF                          FRANCHISEE
 AMERICA, INC.,
a Colorado corporation
                                             -----------------------------------
                                             (Print Name)

By:
   ----------------------------------        -----------------------------------
                                                        Individually
Name:                                        Title:
     --------------------------------              -----------------------------

                                             Address:
                                                     ---------------------------

                                             City:
                                                   -----------------------------

                                             State:               Zip:
                                                   ---------------    ----------

                                       30


<PAGE>


                                             OR:

                                             (if a corporation or partnership)

                                              ----------------------------------
                                             Company Name

                                             By:
                                              ----------------------------------

                                             Name:
                                                   -----------------------------

                                             Title:
                                                   -----------------------------

                                             Address:
                                                     ---------------------------

                                             City:
                                                   -----------------------------

                                             State:               Zip:
                                                   ---------------    ----------





                                       31
<PAGE>

                                                                    EXHIBIT I TO
                                                             FRANCHISE AGREEMENT


                  ADDENDUM TO PAK MAIL CENTERS OF AMERICA, INC.
                               FRANCHISE AGREEMENT

     1. Franchised Location and Protected Territory. The Franchised Location,
set forth in Section 3.1 of the Agreement shall be:
                                                   -----------------------------

--------------------------------------------------------------------------------

The Protected Territory described in Section 3.2 of the Agreement, shall be:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------


     OR

     Designated Area. The Franchisor and the Franchisee acknowledge that the
Franchised Location cannot be designated in Section 1 above as a specific
address because the location has not been selected and approved; therefore,
within 90 days following the date of the Agreement, the Franchisee shall take
steps to choose and acquire a location for its PAK MAIL Center within the
following geographic area ("Designated Area"):
                                               ---------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------


--------------------------------------------------------------------------------


     2. Acknowledgement. By executing this Exhibit and/or the Rider hereto, the
Franchisee acknowledges that the Franchisor's approval of a site does not
constitute a representation or warranty of any kind, express or implied, as to
the suitability of the site for a PAK MAIL Center or for any other purpose and
that the Franchisee's acceptance of a franchise for the operation of a PAK MAIL
Center at the site is based on its own independent investigation of the
suitability of the site.

     Fully executed this        day of                  , 19    .
                         ------        -----------------    ----

                                   PAK MAIL CENTERS OF AMERICA, INC.


                                   By:
                                       -----------------------------------------

                                   Title:
                                          --------------------------------------

                                   FRANCHISEE


                                    By:
                                        ----------------------------------------

                                    Title:
                                           -------------------------------------

<PAGE>

                                                                     EXHIBIT I-1
                                                          TO FRANCHISE AGREEMENT


                      RIDER TO ADDENDUM - LOCATION APPROVAL


     1. Franchised Location. The Franchised Location, set forth in Section 3.1
of the Agreement shall be:
                           ----------------------------------------------------

     2. Legal Address. The business address for any notices mailed pursuant to
Section 22.12 of the Agreement shall be changed to read as follows:

--------------------------------------------------------------------------------


     3. Protected Territory. The Protected Territory described in Section 3.2 of
the Agreement, shall be:

--------------------------------------------------------------------------------


    Fully executed this        day of                   , 19    .
                        ------        ------------------    ----

                                  PAK MAIL CENTERS OF AMERICA, INC.


                                   By:
                                       -----------------------------------------

                                   Title:
                                          --------------------------------------

                                   FRANCHISEE


                                    By:
                                        ----------------------------------------

                                    Title:
                                           -------------------------------------

<PAGE>

                                                                      EXHIBIT II
                                                          TO FRANCHISE AGREEMENT


               GUARANTY AND ASSUMPTION OF FRANCHISEE'S OBLIGATIONS
               ---------------------------------------------------

     In consideration of, and as an inducement to, the execution of the above
Franchise Agreement (the "Agreement") by Pak Mail Centers of America, Inc. (the
"Franchisor"), each of the undersigned hereby personally and unconditionally:

     Guarantees to the Franchisor and its successors and assigns, for the term
     of this Agreement, including renewals thereof, that the franchisee as that
     term is defined in the Agreement ("Franchisee") shall punctually pay and
     perform each and every undertaking, agreement and covenant set forth in the
     Agreement; and

     Agrees to be personally bound by, and personally liable for the breach of,
     each and every provision in the Agreement.

Each of the undersigned waives the following:

         1.       Acceptance and notice of acceptance by the Franchisor of
                  the foregoing undertaking;

         2.       Notice  of  demand  for   payment  of  any   indebtedness   or
                  nonperformance of any obligations hereby guaranteed;

         3.       Protest and notice of default to any party with respect to the
                  indebtedness  or  nonperformance  of  any  obligations  hereby
                  guaranteed;

         4.       Any  right he or she may have to  require  that any  action be
                  brought against  Franchisee or any other person as a condition
                  of liability; and

         5.       Any and all other  notices and legal or equitable  defenses to
                  which he or she may be entitled.

Each of the undersigned consents and agrees that:

         1.       His or her direct and immediate liability under this
                  guaranty shall be joint and several;

         2.       He or she shall  render any  payment or  performance  required
                  under the Agreement upon demand if Franchisee fails or refuses
                  punctually to do so;

         3.       Such  liability  shall not be contingent or  conditioned  upon
                  pursuit by the Franchisor of any remedies  against  Franchisee
                  or any other person; and

         4.       Such liability shall not be diminished, relieved or
                  otherwise affected by any extension of time, credit or
                  other indulgence which the Franchisor may from time to
                  time grant to Franchisee or to any other person,
                  including without limitation the acceptance of any
                  partial payment or performance, or the compromise or
                  release of any claims, none of which shall in any way
                  modify or amend this guaranty, which shall be continuing
                  and irrevocable during the term of the Agreement,
                  including renewals thereof.

     IN WITNESS WHEREOF, each of the undersigned has affixed his or her
signature effective on the same day and year as the Agreement was executed.

WITNESS                                 GUARANTOR(S)


------------------------------          ----------------------------------------

------------------------------          ----------------------------------------

------------------------------          ----------------------------------------

------------------------------          ----------------------------------------


<PAGE>
                                                                     EXHIBIT III
                                                          TO FRANCHISE AGREEMENT

                             STATEMENT OF OWNERSHIP

Franchisee:
           ---------------------------------------------------------------------

Trade Name (if different from above):
                                     -------------------------------------------

--------------------------------------------------------------------------------


                                Form of Ownership
                                   (Check One)

                                                                       Limited
______  Individual  ______  Partnership  ______  Corporation   ______  Liability
                                                                         Company

     If a Partnership, provide name and address of each partner showing
percentage owned, whether active in management, and indicate the state in which
the partnership was formed.

     If a Limited Liability Company, provide name and address of each member and
each manager showing percentage owned and indicate the state in which the
Limited Liability Company was formed.

     If a Corporation, give the state and date of incorporation, the names and
addresses of each officer and director, and list the names and addresses of
every shareholder showing what percentage of stock is owned by each.

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

     Franchisee acknowledges that this Statement of Ownership applies to the PAK
MAIL Center authorized under the Franchise Agreement.

     Use additional sheets if necessary. Any and all changes to the above
information must be reported to the Franchisor in writing.


------------------------------                 ---------------------------------
Date                                           Name



<PAGE>
                                                                      EXHIBIT IV
                                                          TO FRANCHISE AGREEMENT

                AUTHORIZATION AGREEMENT FOR PREARRANGED PAYMENTS
                                 (DIRECT DEBITS)

The undersigned depositor ("Depositor") hereby (1) authorizes Pak Mail Centers
of America, Inc. ("Company") to initiate debit entries and/or credit correction
entries to the undersigned's checking and/or savings account indicated below and
(2) authorizes the depository designated below ("Depository") to debit such
account pursuant to Company's instructions.


------------------------------------       -------------------------------------
Depository                                 Branch


------------------------------------       -------------------------------------
City                                       State                        Zip Code


--------------------------------------------------------------------------------
Bank Transit/ABA Number                                           Account Number

This authority is to remain in full force and effect until Depository has
received joint written notification from Company and Depositor of the
Depositor's termination of such authority in such time and in such manner as to
afford Depository a reasonable opportunity to act on it. Notwithstanding the
foregoing, Depository shall provide Company and Depositor with 30 days' prior
written notice of the termination of this authority. If an erroneous debit entry
is initiated to Depositor's account, Depositor shall have the right to have the
amount of such entry credited to such account by Depository, if (a) within 15
calendar days following the date on which Depository sent to Depositor a
statement of account or a written notice pertaining to such entry or (b) 45 days
after posting, whichever occurs first, Depositor shall have sent to Depository a
written notice identifying such entry, stating that such entry was in error and
requesting Depository to credit the amount thereof to such account. These rights
are in addition to any rights Depositor may have under federal and state banking
laws.

-------------------------------               ----------------------------------
DEPOSITOR (Print Name)                        DEPOSITORY (Print Name)


By:                                           By:
    ---------------------------                  -------------------------------

Its:                                          Its:
    ---------------------------                    -----------------------------

Date:                                         Date:
      -------------------------                     ----------------------------


<PAGE>
                                                                       EXHIBIT V
                                                          TO FRANCHISE AGREEMENT


                       ADDENDUM TO FRANCHISE AGREEMENT --
                                BUILD-OUT PROGRAM

     THIS ADDENDUM ("Addendum") to the Franchise Agreement dated , 1999 is made
effective as of the same date, by and ____________________________ between PAK
MAIL CENTERS OF AMERICA, INC. ("Franchisor") and _______________________
("Franchisee"), to supplement and amend certain terms of the Agreement. To the
extent not defined herein, all initial- capitalized references in this Agreement
shall have the same meaning as defined in the Agreement.

                                     PURPOSE

     A. The Agreement grants the Franchisee a franchise for the establishment
and operation of a PAK MAIL Center in a retail location ("Center").

     B. The Franchisor provides or makes available construction, development and
build-out services ("Build-Out Services") to assist qualified franchisees in
constructing, developing and equipping a Center.

     C. The Franchisee desires to obtain the Build-Out Services and the
Franchisor desires to provide or make available the Build- Out Services to the
Franchisee under the terms and conditions which are contained in this Addendum.

     The Franchisor and the Franchisee therefore agree as follows:

     1. Build-Out Services. The Franchisor shall provide or make available,
itself or through arrangements with independent contractors, the following
Build-Out Services to the Franchisee, for the development and construction of
the Center:

          a. Procurement of suitable plans and specifications conforming to the
     Franchisor's requirements for dimensions, exterior design, materials,
     interior design, layout, signs, counters, equipment and decorating for the
     Center, in compliance with applicable ordinances, building codes, permit
     requirements and lease requirements and restrictions.

          b. Obtaining of required construction-related permits and licenses.

          c. Procurement of fixtures, materials, equipment, modular furniture,
     counters and other such materials required for the construction of the
     Center.

          d. Securing of all contractors and/or subcontractors to construct
     improvements and install equipment and fixtures in the Center.

          e. Completion of the construction of required improvements to the
     Center premises and decorate the premises in compliance with the plans and
     specifications, and delivery of the completed Center.

          f. Furnish and install the required signage for the Center, if agreed
     to by the parties and listed on the Build- Out Schedule, attached to this
     Addendum as Exhibit V-I.

<PAGE>


          g. Furnish and install certain optional equipment, if listed on the
     Build-Out Schedule, attached to this Addendum as Exhibit V-I.

     2. Commencement of Build-Out Services. The Franchisor shall not be
obligated to commence the Build-Out Services until the Franchisee submits an
executed lease or other authority ("Lease") to occupy the location for the
Center, which Lease has been previously approved by the Franchisor, and pays the
first installment of the costs for build-out, as prescribed in Section 4.a below
("Start Date").

     3. Completion of Build-Out Obligations. Conditional upon the timely payment
of the costs for build-out, an estimate of which have been acknowledged and
agreed to by the parties and which are set forth in the Build-Out Schedule
("Build-Out Costs") and submission of an executed Lease for the location of the
Center, the Franchisor agrees to use its best efforts to complete development of
and have the Center ready to open and commence the operation of business within
a reasonable time after the Franchisor obtains possession of the premises, as
may be necessary, and to obtain all required construction permits.

     4. Build-Out Costs and Additional Expenses. The Build-Out Costs shall be
calculated in the Build-Out Schedule and executed by the Franchisor and the
Franchisee no later than the Start Date. The Franchisee acknowledges that the
Build-Out Costs do not include other charges, costs and expenses for which the
Franchisee is responsible and liable, such as construction extras, landlord
chargebacks and additional costs and expenses as may be incurred due to the
Franchisee's failure to tender the Build-Out Costs as required by this
Agreement. The Franchisee acknowledges that the Build-Out Costs include a fee to
the Franchisor, denoted herein as the Development Fee. In addition:

          a. The Build-Out Costs shall be paid in two installments, one-half
     prior to the commencement of the Build-Out Services and one-half upon
     completion of the Build-Out Services. The Franchisee acknowledges and
     understands that construction of the Center by the Franchisor will not
     begin until one-half of the Build-Out Costs have been paid to the
     Franchisor; provided, however, upon receipt by the Franchisor of evidence
     of a binding finance commitment from a third party to the Franchisee, the
     Franchisor may elect, in its sole discretion, to commence construction of
     the Center without receiving one-half of the Build-Out Costs and/or to
     otherwise vary the payment schedule for the Build-Out Costs.

          b. The Franchisee is solely and exclusively responsible and liable for
     and shall pay when due all sales, use, property or other taxes (including
     any penalties and interest) owed due to the construction of the Center, the
     improvement of the premises where the Center is located and the purchase of
     all materials, equipment, fixtures, furniture, labor, or other items
     utilized in the development and/or construction of the Center.

          c. To the extent not covered by the Build-Out Costs, the Franchisee
     shall be responsible for and shall pay when due all other costs and
     expenses incurred in the development of the Center.

          d. Franchisee grants to Franchisor a Security Interest in all
     equipment, supplies, furniture and inventory located at the Center until
     such time as full payment is received by Franchisor and all third parties
     for the Build-Out Services provided.

                                       2

<PAGE>


          e. The Franchisee acknowledges and agrees that the actual cost of the
     build-out shall be computed upon completion of the Build-Out Services and
     the Development Fee and the second installment of the Build-Out Costs
     estimated in the Build-Out Schedule shall be adjusted to reflect the actual
     cost of the build-out of the Center.

     5. Control of Build-Out. The Franchisee acknowledges that the development
of the Center, all design changes, modifications to the Center design, all
construction issues, trade fixture and equipment changes, and all other matters
related to the development of the Center and the construction thereof, shall be
within the sole discretion of the Franchisor. The Center shall be turned over to
Franchisee ready to open for business, subject to a punch list of items to be
corrected within 60 days of the turnover to the Franchisee. Franchisee shall be
responsible and liable for obtaining all business licenses, permits and the like
not related to construction, required by state or local authorities for the
operation of the Center.

     6. Conversion and Design, Signs, Equipment and Permits and Licenses.
Sections 5.3, 5.4, 5.5 and 5.6 of the Agreement are amended by adding the
following to the end of each section:

     Notwithstanding the foregoing, the Franchisor acknowledges the necessary
     conversion and design of the location, if any, meets the Franchisor's plans
     and specifications; any signs meet the standards and specifications of the
     Franchisor and comply with applicable mall regulations, local ordinances,
     building codes and zoning regulations; the equipment and software meet the
     Franchisor's standards and specifications; and the necessary permits and
     licenses relating to the construction of the Center have been obtained. To
     the extent applicable, however, all of the Franchisee's covenants set forth
     in this Section apply to the Franchisee's operation of the Center.

     7. Improvements and Warranties. Within 30 days after completion of the
Center, the Franchisor shall provide the Franchisee a schedule listing all
leasehold improvements, equipment, furniture and fixtures installed in the
Center, and any and all equipment warranties provided by third parties, if not
already forwarded to the Franchisee.

     8. Excuse of Performance. Notwithstanding anything in this Addendum to the
contrary, the obligations of the Franchisor to pursue and complete the Build-Out
Services shall be excused from such delay of performance as may be caused by any
legal directive; intervention of any governmental order, regulation, direction,
request or contingency; acts of God; or any cause beyond the reasonable control
of the Franchisor; provided, however, that such excuse of performance shall be
limited to the period of delay directly related to such cause.

     9. Conflict. In the event of a conflict between the terms of the Agreement
and the terms of this Addendum, the terms of this Addendum shall control.

     10. Effective Date. This Addendum shall not become effective until accepted
by the Franchisor as evidenced by dating and signing by an officer of the
Franchisor.


                                        3


<PAGE>



     IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the
date first set forth above.

                                     PAK MAIL CENTERS OF AMERICA, INC.


                                     By:
                                         ---------------------------------------
                                     Its:
                                          --------------------------------------

                                     FRANCHISEE:


                                     By:
                                         ---------------------------------------
                                     Its:
                                          --------------------------------------



                                       4
<PAGE>


                                                                     EXHIBIT V-I


                               BUILD-OUT SCHEDULE












                                   PAK MAIL CENTERS OF AMERICA, INC.


                                     By:
                                         ---------------------------------------
                                     Its:
                                          --------------------------------------

                                     FRANCHISEE:


                                     By:
                                         ---------------------------------------
                                     Its:
                                          --------------------------------------