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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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# DLA News Archive

Dec. 26, 2023

 Commentary: DLA provides global support in 2023 

                    FORT BELVOIR, Va.  —                                                In most years, events force DLA to focus on one region. Not so in 2023, when actual and potential conflict involved it in six of seven geographic commands.            

Dec. 4, 2023

 Agency's customer service team working to standardize metrics, improve user experience 

                    FORT BELVOIR, Va. —                                                Over 50 customer-facing employees from across DLA met in person and online for a three-day Customer Service Management Summit in November.             

Aug. 30, 2021

 Customer Relationship Management team launches modern service tool via ServiceNow 

                    FORT BELVOIR, Va. —                                                A modern platform for tracking email, phone and fax inquiries from Defense Logistics Agency customers is now live after more than a year of preparation and coordination.            

Jan. 22, 2021

 Patient care a priority for customer operations team fulfilling DOD COVID-19 orders 

                    FORT BELVOIR, Va. —                                                Behind every order for COVID-19 supplies, every question about shipment status or query on stock availability, there’s a person. So believes Nora Steigerwalt and her customer operations staff in the Defense Logistics Agency Troop Support’s medical supply chain.            

March 15, 2017

 Summit provides ‘face’ time for agency leaders, customer representatives 

                                The Defense Logistics Agency hosted a two-day Global Customer-Facing Summit March 8-9, where those who are the “face” of DLA to customers discussed plans and concerns with peers from around the world.            

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