::RE:DT.AIL 

January 15, 2015 

Mr. Todd Homan 

..A.. VIA.TION 

US Department of Transportation 

Re: Redtail Aviation EAS Proposal for Moab, Order 2014-11-18 

Dear Mr Homan, 

14 CFR 204.3(t) 

We are pleased to submit a proposal to provide passenger service for the Moab Utah community under 

the Essential Air Service program. 

Redtail Aviation, headquartered in Moab Utah has been serving the aviation needs of South Eastern 

Utah since 1978. The company holds a Part 135 Air Carrier certificate (OWA6A) and currently operates 

13 aircraft including the nine passenger, air conditioned, de-iced turboprop Kodiak which is the aircraft 

we are proposing to fulfil this service. We have operated our first Kodiak for over two years and are 

taking delivery of a second Kodiak in March of this year. 

Redtail Aviation now provides on demand charter flights, passenger shuttle service for river rafters, 

scenic air tours over the National Parks, and air freight service under contract with UPS. We operate the 

FBO facilities at Moab and Price Utah and our primary maintenance base is located at Canyonlands Field 

in Moab. In 2014, we flew over 3000 hours as a company and enplaned over 7,000 passengers as an 

on-demand carrier. We have online and live booking systems in place which could be easily leveraged 

for the proposed scheduled service. 

We have a very positive reputation for providing safe, reliable aviation services to the Moab community 

and have augmented services to the tourism industry which is the backbone of the Moab economy. We 

will bring that same high lev~l of service to the Essential Air Service program. Our staff and crews are 

very experienced and have been with us for many years. We have managed to maintain our key 

personnel and much of our flight and ground crews in the very challenging environment of a highly 

seasonal business. 

The following proposal addresses Essential Air Service for the Moab community. Based on discussions 

with community leaders, we have proposed service that is primarily linked to Salt Lake City with 12 

round trips per week but also includes 2 round trips per week to Las Vegas. 

Thank you for your consideration. 

ar~is, President 

PO Box 1004, Moab, UT 84532 

435-259-7421 
Arrow West Aviation, Inc DBA Redtail Aviation 

Proposal for Essential Air Service 

Moab, UT 

Order# 2014-11-18 

Section 1- 14 CFR 204.3 (a)- (e) 

Section 2 - 14 CFR 204.3 (f) - (m) 

Section 3- 14 CFR 204.3 (n) 

Section 4- 14 CFR 204.3 (o)- (s) 

Section 5 - 14 CFR 204.3 (t) 

Section 6- 14 CFR 204.3 (u)- (v) 

Section 7 - 14 CFR 204.4 
R.EDT..A.IL 

.A. VIA.TION 

Section 1 

14 CFR 204.3 (a)- (e) 
14 CFR 204.3 (a)-(c) 

a) Redtail Aviation 

Arrow West Aviation, Inc. 

94 W Aviation Way 

Canyonlands Field 

PO Box 1004 

Moab, UT 84532 

435-259-7421 

b) Corporation 

c) Utah State Law, Utah Revised Business Corporations Act 
Utab Department of Commerce 

Division of Corporations & Commercial Code 

160 East 300 South, 2nd Floor, PO Box 146705 

Salt Lake City, UT 84 114-6705 

Service Center: (801) 530-4849 

Toll Free: (877} 526-3994 Utah Residents 

Fax: (801)530-6438 

Web Site: http://www.commcrce.uta h.gov 

12/22/2014 

1422512-014212222014-1222383 

CERTIFICATE OF EXISTENCE 

Registration Number: 

Business Name: 

Registered Date: 

Entity Type: 

Current Status: 

1422512-0142 

ARROW WEST A VIA TJON, INC. 

September 03, 1998 

Corporation - Domestic - Profit 

Good Standing 

The Division of Corporations and Commercial Code of the State of Utah, custodian of the records of 

business registrations, certifies that the business entity on this certificate is authorized to transact business and was 

duly registered under the laws of the State of Utah. The Division also certifies that this entity has paid all fees and 

penalties owed to this state; its roost recent annual report has been filed by the Division (unless Delinquent); and, 

that Articles ofDissolution have not been filed. 

Kathy Berg 

Director 

Division of Corporations and Commercial Code 

Page I of 1 
Utah Department of Commerce 

Division of Corporations & Commercial Code 

160 East 300 South, 2nd Floor, PO Box 146705 

Salt Lake City, UT 84114-6705 

Sen·ice Center: (801) 530-4849 

ToU Free: (877) 526-3994 Utah Residents 

Fax: (801)530-6438 

Web Site: http://www.commcrcc.utnh.gov 

12/22/2014 

6462887-015112222014-1030997 

CERTIFICATE OF EXISTENCE 

Registration Number: 

Business Name: 

Registered Date: 

Entity Type: 

Current Status: 

6462887-0151 

REDTAIL AVIATION 

January 22, 2007 

DBA 

Good Standing 

The Division of Corporations and Commercial Code of the State ofUtah, custoclian ofthc records of 

business registrations, certifies that the business entity on this certificate is authorized to transact business and was 

duly registered under the laws of the State of Utah. The Division also certifies that this entity has paid all fees and 

penalties owed to this state; its most recent annual report has been filed by the Division (unless Delinquent); and, 

that Articles of Dissolution have not been filed. 

Kathy Berg 

Director 

Division of Corporations and Commercial Code 

Page I of I 
14 CFR 204.3(e) 

Affidavit of Citizenship 

State of Utah 

Mark E. Francis, being first duly sworn, deposes and says: 

1. That he is duly elected, qualified and serving as President, of Arrow West Aviation, Inc DBA 

Redtail Aviation. 

2. That Mark E. Francis is a citizen of the united states within the meaning of section 101(16) of the 

Federal Aviation Act. 

Subscribed and sworn to before me this __ /.::::: '5;,__ __ day of ;Jth 7} 

NOTARY PUBLIC 

TlA K BJTH..ILL 

663011 

My Commission Expues 

JANUARY29, 2017 
14 CFR 204.3{e) 

Affidavit of Citizenship 

State of Utah 

Angie Johannsen, being first duly sworn, deposes and says: 

1. That she is duly elected, qualified and serving as Vice-President, of Arrow West Aviation, Inc DBA 

Redtall Aviation. 

2. That Angie Johannsen is a citizen of the united states within the meaning of section 101(16) of 

the Federal Aviation Act. 

~'t~~ Signature 

Subscribed and sworn to before me this _ _,_/ ...... 5.___ day of l /tl)?l)Clr ij , VJ /6 

~ J!!dt:>fu,.iYVNotary Signature 

CRYSTAl MCGUIRE 

Notary Public 

State of Colorado 

MvCommtlllon fxJ)Irea May 06. 201 s 
B.EDTAIL 

AVIATION 

Section 2 

14 CFR 204.3 (f)- (m) 
14CFR204.3(f)- (m) 

(f) Identity of key personnel 

(g) 

Mark Francis 

1. 741 E Desert Bloom Ct., Washington, UT 84780 

2. Company President, Director of Operations, See attached Resume 

3. 750 Shares voting stock equaling 75% of Shares Outstanding 

4. US Citizen 

5. Has 100% ownership in Slickrock Air Guides, Inc. {S2GA), a small air tour operator under Part 

135 

Angie Johannsen 

1. 233 N 400 E, Price, UT 84501 

2. Company Vice-President, See attached resume 

3. 0 Shares voting stock. 

4. US citizen 

5. None 

Nick Lamoureux 

1. 314 Pueblo Ct., Moab, UT 84532 

2. Chief Pilot, See attached resume 

3. 0 Shares voting stock 

4. US Citizen 

5. None 

Gary Springer 

1. 19490 E Road, Delta, CO 81416 

2. Director of Maintenance, See attached Resume 

3. 0 Shares voting stock 

4. US Citizen 

5. None 

(1) Redtail Partners, LLC, a Utah Corporation 

sow 100 s 

Moab, UT 84534 

(2) 250 Shares, 25% of voting stock, US Citizen, 

(3) NA 

{4) NA 

(h) There are no subsidiaries of Arrow West Aviation DBA Redtail Aviation 

(i) Arrow West Aviation, Inc. has no shares in, or control of, any air carrier, foreign air carrier, 

common carrier, or person substantially engaged in the business of aeronautics. 

U) Not Applicable 
14CFR204.3(f)- (m) 

(k) Balance sheet and Income statements are attached. 

1. Attached 

2. Attached 

3. The documents are prepared in accordance with Generally Accepted Accounting 

Principles 

4. No significant events have occurred since the creation of the last balance sheet. 

5. All financial statements were prepared by Mark Francis, with 2012 and 2013 

reconciled to tax returns. The current has not yet been reconciled due to the time 

constraints of this filing. 

(I) There are no outstanding judgments for more than $5000 against Arrow West Aviation, Inc. DBA 

Redtail Aviation, Key personnel employed or to be employed, or person having a substantial interest in 

Arrow West Aviation, Inc. DBA Redtail Aviation. 

(m) There are no outstanding judgments for less than $5000 against Arrow West Aviation, Inc. DBA 

Redtail Aviation, Key personnel employed or to be employed, or person having a substantial interest in 

Arrow West Aviation, Inc. DBA Redtail Aviation. 
741 E Desert Bloom Ct 

Washington. UT 84780 

435-820-9556 Phone 

435-637-8699 Fax 

mari<f@redtailaviation.com 

Mark Francis 

Experience 

Flight Times 

Interests 

1997 -Present Redtail Aviation, Price, UT USA 

Director of Operations 

• Managed Pilots and Operations of a FAA Part 135 Air Carrier. 

• Line Pilot duties flying Piston and Turboprop in a high density scenic 

tour operation 

• Give backcountry instruction and checkouts and fly Part 135 shuttles to 

back country locations 

• Grew small 2-airplane company to 13 aircraft and a high density tour 

and charter operation 

• Built a team of top people to manage the daily operations of this 

company 

• Grew revenues from practically zero to 3 million annually 

• Manage government relationships with the FAA, DOT, and OAS 

1989-1997 

President/Owner 

StarTech, Inc. Price, UT USA 

• Computer Software Development and Testing for Telecommunications 

Industry 

• Telecommunications Consulting 

1982-1989 Teltrust, Inc. Salt Lake City, UT USA 

Director of Technical Operations 

• Technical development of startup long distance carrier. 

• Grew company from 5 to 750 Employees. 

• Grew revenues from 0 to 90 Million annually. 

1995-Present 

• Total Time - 5500 Hours 

• PIC Time - 5500 Hours 

• Cross Country - 5200 Hours 

• Instrument - 400 Hours 

• Night - 670 Hours 

• Mountain Flying - 5000 Hours 

Mountain canyon flying, boating. 
Education South East Missouri State University 

Springfield, MO USA 

Mineral Area College 

Farmington, MO USA 
Angie Johannsen 

233 North 400 East • Price, UT 84501 • Phone: 435-820-6007 • Fax: 435-637-8699 • E-Mail: angie@redtailaviation.com 

Experience 

Arrow West Aviation DBA Redtail Aviation 

Vice-President 

Assistant airport manager 

Accounting, AP & AR 

Human resources 

Employee new hires 

Drug & alcohol program manager 

Payroll 

Company insurance 

Company workman's comp 

Pilot PRIA checks 

Marketing 

Oversee staff and departments at different locations 

Government flight contracts 

Defining new policies and implementing changes 

Vice-President 

Skills 

2000-current 

••• 

My best skill is that I am very good at multi tasking, I think you need to be to be in the aviation industry. Aviation 

became one of my many loves when I started flying in 1999. My love for the industry has grown to a level that 

cannot be matched with any other job. The team that we have hand picked is key to our operation and the level 

that this company has grown has been very rewarding. As a key employee of Red tail Aviation my duties and jobs 

vary at anytime, depending on the needs of the company. This is challenging at times and keeps the flames burning. 
Job History 

June 2008 to present 

Gary A. Springer 

PO Box 515 

Moab, UT 84532 

970-275-0426 

Red tail Aviation - Director of Maintenance 

Responsible for directing, planning and laying out details of inspection standards, methods 

and procedures. Train, supervise and assist personnel in those methods and procedures in 

accordance with current applicable FAA regulations on fleet of single engine Cessna and 

turboprop aircraft. Repair occasional pilot initiated discrepancies on transient aircraft. 

Maintenance vendor for Great Lakes Airlines and SkyWest Airlines on models 81900 and 

EMB-120. 

Julv 2011 to Apri/2013 

SlickRock Air Guides - Director of Maintenance 

Responsible for scheduled and unscheduled maintenance and the recording thereof on 

company aircraft in accordance with current FAA regulations. 

September 2011 to present 

Grand County, Utah 

Aircraft Rescue Firefighter 

Scheduled air carrier firefighter support as needed, monthly and annual training. Airport 

facilities, equipment and grounds inspections. 

October 2007 to March 2009 November 2014 to present 

Oneall Corporate Jet Re pair 

Repair pilot initiated discrepancies and perform service checks for Part 135 operators on 

wide range of corporate jet aircraft at various airports in Colorado, New Mexico and Utah. 

Mav 2005 to June 2008 

}etA way Aviation - FBO 

Performed scheduled and unscheduled maintenance on a wide variety of aircraft, also line 

operations as needed, which included fueling, deicing, and towing large aircraft. Director of 

Maintenance liaison for single pilot 14CFR Part 135 multi-engine operation. 

October 1994 to Mav2005 

Western Skyways- Certified Repair Station 

Overhauled TCM and Lycoming aircraft piston engines. Performed inspection, build up of 

sub assemblies, main assembly, test run with final system adjustments per factory 

specifications. 

August 1992 to October 1994 

Center for Aerospace Sciences - University of North Dakota 

Repaired pilot initiated discrepancies and performed progressive inspections for large fleet 

of fixed wing single, twin piston aircraft and helicopters. 
Education and Trainint: History 

March 2013 to present 

SkyWest Airlines 

Annual vendor maintenance training for model EMB-120 

lulv 2008 to lanuarv 2013 

Great Lakes Airlines 

Annual vendor maintenance training for models B1900. 

lanuary2011. 2013 

American Heart Association/ Moab Fire Protection District 

Biannual CPR, AED and First Aid Certification 

lanuarv 2012 

Flight Safety International 

P&WC PT6A small series line and base maintenance course 

September 2011. October 2012. September 2013. September 2014 

Salt Lake City International Airport Rescue Fire fighting Training Center 

Annuai 14CFR Part 139 live fire training 

December 2011 

Quest Aircraft Company 

Model K-100 Maintenance Course 

Apri/2009. Mav2011. Mav2014 

AvFuel 

Biannual14CFR Part 139.321 and quality control training for aircraft fuel storage and 

dispensing. 

Mav2007 

Received FAA Inspection Authorization 

1996 to 2004 

Annual Level II NDT certification 

August 1992 to October 1994 

University of North Dakota 

Studied part time while working for the repair station/flight school with a major in 

Aviation Maintenance Management and a minor in computer science. 

February 1991 to lune 1992 

Colorado Aero Tech 

Jeffco Airport 

Broomfield, CO 

Received Airman's certificate with Airframe and Powerplant ratings July 1992 
OBJECTIVE 

NICHOLAS J. LAMOUREUX 

314 E. Pueblo Ct. 

Moab UT. 84532 

phone:435-260-0008 

Email: nicklam 99@yahoo.com 

Continue to grow Redtail. Provide quality pilot training and mentoring. 

QUALIFICATIONS 

Commercial Pilot #2835866. 

Ratings: Instrument, SEL, MEL, CFI, TW. 

Over 4000 hours total flight time. 

FAA Check Airman-Piston and Turbine 

Avfuel and SkyWest fuel trained. 

Management- delivered high quality results in hiring and training, staff leadership, and 

internal and external communications. 

WORK HISTORY 

Aug 2006 Chief Pilot I Moab General M anager/FAA Check Airman/Company Flight Instructor 

to Present Redtail Aviation 

Price, UT. 84501 

May 1993 

to 

Aug 2006 

Involved in overseeing Moab operations. Customer Service, Chief Pilot, FAA Check Airman, 

Company Flight Instructor. Responsible for pilot assignments. Involved in training of, pilots, 

ramp/fueling staff and office staff. Maintains required FAA pilot records, training records and 

fuel records. 

• Progressed from line pilot to Moab General Manager/ Chief Pilot 

• Strong customer and staff interaction skills 

• Primary Kodiak pilot for summer of 2012 

• Developed and maintained relationship with Advantage Flight Services in Reno NVwhich brought Redtail to Reno in order to provide air service to and from the annual 

Burning Man Event. Revenue growth of $25k in 2011 (single plane) in 10 days. $78k in 

2012 (3 planes). $123k in 2013 (5 planes). $122k 2014 (5 planes). 

• Demonstrated recruiting, hiring, developing and staff retention.O 

• Along with the additional responsibility of being Chief pilot, became FAA interface, 

Check Airman and company flight instructor 

Course Director/ Instructor/ Staff Trainer 

Colorado Outward Bound School (outwardbound.orq) 

Golden, CO. 
May 1994 

to 

Feb 2005 

Responsible for delivery, quality, logistics and safety of 10, 23, 30 and 82 day wilderness 

leadership education programs throughout the Western U.S. 

Supervised, motivated, and monitored staff performance and evaluation. 

• Excellent safety/ risk management record. No significant accidents in over 14 years. 

• Created strong staff retention among those I worked with, countering the trend of 

significant annual staff turnover. 

• Staff trainer- Delivered 10 day incoming staff trainings 

• Senior staff trainer taught advanced mountain skills, advanced rock climbing/guide 

training and canyoneering skills 

• Course Director of the Year in 2003. 

• Successfully managed 82-day wilderness semesters for 6 years, which were eligible for 

College credit. 

• Successfully delivered the last of the "giant" semesters in 2000. Managing 40 

participants, 24 staff, 4 vans, 2 trucks and traveled over 4 western states. Over $400k 

in revenue. 

• Developed and implemented a lighter weight backpacking approach that significantly 

decreased revenue loss due to injury and also increased participant satisfaction. 

Residential Construction 

Seasonal, self-employed builder. 

Built the last two houses I have owned, from foundation to finish work. 
Redtail Aviation 

Consolidated Financial Statements 

31 October 2014 

Note As at As at As a

31 October 2014 31 December 2013 31 December 2012 

Balance sheet 

Fixed Assets 

Airplanes 1 1,041,194 1,041,194 1,033,394 

Engines and propellers 1 229,886 179,138 73,285 

FBO equipment 1 216,975 194,991 194,99

Vehicles 1 117,552 117,552 117,552 

Office Equipment 1 70.720 69.200 68.669 

1,676,328 1,602,075 1,487,89

Less: Accumulated Depreciation 2 (1,372,717} (1,372,717) (1,328,199

Net Fixed Assets 303,611 229,358 159,692 

Investments 

Goodwill on Slickrock Air Guides 31 800,000 800,000 800,000 

Current Assets 

Inventory 4 146,783 117,086 74,739 

Other current assets 5 117,001 104,391 65,622 

Cash and Bank 6 328,299 77,956 145,34

Total Current Assets 592,083 299,433 285,709 

Total Assets 1,695,694 1.328.791 1.245.40
Liabilities 

Long Term Liabilities 7 {273,858) (194,030) (177,337

Acquisition financing for Slick rock 31 (937,733) (1,056,364) (1,173,770

Current liabilities 8 (228,478) (117,338) (61,703

(1,440,068) (1,367, 731) (1,412,810

Net Assets 255,625 (38,941) (167,409

Equ1ty 

Share Capital 9 109,000 109,000 109,000 

Retained Earnings 10 146,625 {147,941) (276,409

Net Equity 255,625 (38,941) (167,409

(0) 
Ten Months to Year to Year to 

31 October 2014 31 December 2013 31 December 2012 

Income Statement 

Income 

Aviation Income 

Scenic Flights 11 307,081 341,679 333,932 

River Shuttles 12 309,253 274,979 263,958 

Other Charter Income 13 561,982 575,245 394,394 

Freight Services 14 107,786 135,828 116,666 

1,286,103 1,327,731 1,108,950 

Less: Cost of Goods Sold 15 (687,594) (768,593) (540,978

Aviation contribution 598,509 559,138 567,972 

Fixed Base Operations 

Av1at1on Fuel Sales 16 1,312,639 1,260,740 1,339,21

Less: Cost of Fuel Sold 17 (993,780) (886,460) (1,040,480

Fuel Sales contribution 318,859 374,280 298,73

Other Fixed Base Operation Income 18 160,415 147,279 123,494 

Less: Cost of FBO Services provided 19 (57,517) (37,342) {50,39

Other FBO contribution 102,898 109,936 73,104 

--

Gross Profits 1,020,265 1,043,354 939,80
Expenses 

Operating expenses 

Labour 20 (522,813) (627,089) (607,106) 

Marketing 21 (26,185) (12,587) (17,444) 

(548,998) (639,676) (624,551) 

Operating Profits 471,267 403,678 315,257 

Other Income 22 3,471 65,986 54,332 

Other expenses 

General Expenses 23 (249,136) (215,811) (162,652

Professional Fees 24 (4,817) (6,804) (3,812

Other expenses 25 935 295 1,701 

(253,018) (222,320) (164,763

Profits before Interests, Depreciation and Tax 221,720 247,344 204,826 

-

Finance Income 26 (2,123) 5,919 380 

Finance Expenses 27 (83,400) (84,234) (78,395

Depreciation 28 (44,518) (46,044

Taxation 29 8,583 (5,295) (4,847

Net Profits 144,780 119,217 75,920 
:RE::DT..A.IL 

AVIATION 

Section 3 

14 CFR 204.3 (n) 
14CFR204.3(n)1-2 

1 

Aircraft N-Number Year/Make/Model Owned Leased 

N771RT 2011/Quest/Kodiak 100 Yes 

N772RT 2015/Quest/Kodiak 100 Ordered-3/30/15 Delivery 

N9535Y 1982/Cessna/T210N Yes 

N367N 1974/Cessna/T210L Yes 

N9825M 1981/Cessna/T207A Yes 

N51SA 1981/Cessna/T207A Yes 

N73727 1980/Cessna/T207A Yes 

N7608U 1978/Cessna/T207A Yes 

N1758U 1976/Cessna/T207 Yes 

N91096 1969/Cessna/207 Yes 

N1372V 1974/Cessna/U206F Yes 

N775RT 1980/Cessna/C172N Yes 

N733TE 1977 /Cessna/C172 N Yes 

2 

Redtail Aviation already leases and operates the backup aircraft for this route. It is N771RT. The 

primary aircraft for this route is N772RT that will be brand new delivered from the factory on March 

31st, 2015. This aircraft has been configured with the requirements for passenger carrying IFR, as well as 

air conditioning and 10 place oxygen. 
14CFR204.3(n)(3) 

Affidavit of Safety Compliance 

State of Utah, 

Mark E Francis, being first duly sworn, deposes and says: 

1. That he is duly elected, qualified , and serving as President of Arrow West Aviation, Inc DBA 

Redtail Aviation, and that he is authorized to and does make this affidavit for it. 

2. That all aircraft owned and leased by Arrow West Aviation, Inc DBA Redtail Aviation, have been 

certified by the Federal Aviation Administration safety standards under Part 135. 

Subscribed and sworn to before me this /6": day of JAnl&l11j £).015 

1 2Q14 

STATEOFUTAH . ~- COUNTYOF: ~( ~ JVY L 

ON THE fi5 DAY oF::!M.ta ~ DWI 5"" ~!tAUY APPEARED BEFORE ME 

~ 'B fhn:;.'s. SIGNER(S) OF THE ABOVE 

INSTRUMENT, WHO DUlY ACKNOWLEDGED TO ME THAT 

HE/ SHE/THEY EXECUTED E SA 

NOTARY PUBLIC 

TIA K BlTHELL 

663011 

.'riy Commr!hloo Exprrcs 

JANUARY29, 2017 

STAlliOF AH 
R.EDTAIL 

AVIATION 

Section 4 

14 CFR 204.3 (o)- (s) 
14CFR204.3( o )-(s) 

(o) Arrow West Aviation, Inc. DBA Redtail Aviation has one pending investigation open that we 

disclosed to the FAA through the Voluntary Disclosure Reporting Program. We are currently working 

with the FAA to fix the problem and ensure that it does not re-occur. No other pending investigations, 

enforcement actions, or formal complaints are open involving the applicant, or any other relevant 

corporation, any personnel employed or to be employed by any relevant corporation or person having a 

substantial interest in any relevant corporation, regarding compliance with the Statute or orders, rules, 

regulations, or requirements issued pursuant to the Statute, and any corrective actions taken. 

(p) Arrow West Aviation, Inc. DBA Redtail Aviation has no history of charges of unfair or deceptive 

or anti-competitive business practices, or of fraud, felony or antitrust violation, involving the applicant 

or any relevan corporation, any personnel employed or to be employed by any relevant corporation or 

person having substantial interest in any relevant corporation or member of the key personnel 

employed or to be employed by any relevant corporation in the past 10 years. 

(q) Arrow West Aviation, Inc. DBA Redtail Aviation has no accidents or incidents as defined by NTSB 

Regulations 49 CFR 830.2 within the time frame specified or any open accidents or incidents. 

(r) Separate Document 

(s) Arrow West Aviation, Inc. DBA Redtail Aviation operates under FAR Part 135/119. We are 

responsible to the FAA through the Salt Lake Flight Standards District Office, 1020 North Flyer Way, Salt 

Lake City, UT 84116 

Principal Operations Inspector- Gregory Pire 

Principal Maintenance Inspector- Vahl Buchanan 

Principal Avionics Inspector- Mark Rushton 
14CFR204.3r 

History of Arrow West Aviation, Inc DBA Redtail Aviation 

Mark E Francis purchased a very small FBO at the Price/Carbon County airport in Price, UT on July 151, 

1998, however Redtail Aviation has been serving the aviation needs of South Eastern Utah since 1978. 

The business at that time consisted of a small flight school (one owned aircraft), fuel services and airport 

management for Carbon County. In 1999, Mr. Francis was able to acquire a Part 135 operating 

certificate from the FAA, OW6A and brought a couple of more aircraft into the operation through 

purchase and lease. 

In 2000, Mr. Francis purchased Redtail Aviation out of the Moab airport, some of their aircraft and 

began operating as Redtail Aviation. Operating under the OW6A certificate, Mr. Francis was able to 

significantly grow the business in both Moab and Price. Over the next several years the Redtail business 

grew to include shuttles for the river rafting outfitters, scenic flights over National Parks, cargo flights for 

UPS, as well as all types of on-demand charter. Over that time most of the fleet became owned aircraft 

of Redtail Aviation. 

In 2011, Redtail Aviation acquired Slickrock Air Guides and has merged those operations and aircraft into 

Redtail Aviation. Also in 2011, Redtail Aviation leased and began operating a Quest Kodiak 100 aircraft. 

It was the first Turboprop aircraft in the Redtail fleet and is the foundation on which we wish to base the 

company's future and the Essential Air Service route. 

Since 2011, Redtail Aviation has successfully integrated the operations of Slickrock Air Guides and the 

turboprop Kodiak. The Kodiak has become a valuable part of our operation and we will continue down 

that path with or without the EAS contract. Redtail has continued to grow every year with the exception 

of 2002 and 2008 and we will continue to grow. 

We are a proud member of the Moab Community. We are members of the area Chamber of Commerce, 

Utah Guides and Outfitters and are very well integrated into the community. Our priorities are to serve 

our community. 
Section 5 

14 CFR 204.3 (t) 
B.E:DT.A..IL 

AVIA.TION 

January 15, 2015 

Mr. Todd Homan 

US Department of Transportation 

Re: Redtail Aviation EAS Proposal for Moab, Order 2014-11-18 

Dear Mr Homan, 

14 CFR 204. 3(t) 

We are pleased to submit a proposal to provide passenger service for the Moab Utah community under 

the Essential Air Service program. 

Redtail Aviation, headquartered in Moab Utah has been serving the aviation needs of South Eastern 

Utah since 1978. The company holds a Part 135 Air Carrier certificate (OWAGA) and currently operates 

13 aircraft including the nine passenger, air conditioned, de-iced turboprop Kodiak which is the aircraft 

we are proposing to fulfil this service. We have operated our first Kodiak for over two years and are 

taking delivery of a second Kodiak in March of this year. 

Redtail Aviation now provides on demand charter flights, passenger shuttle service for river rafters, 

scenic air tours over the National Parks, and air freight service under contract with UPS. We operate the 

FBO facilities at Moab and Price Utah and our primary maintenance base is located at Canyonlands Field 

in Moab. In 2014, we flew over 3000 hours as a company and enplaned over 7,000 passengers as an 

on-demand carrier. We have online and live booking systems in place which could be easily leveraged 

for the proposed scheduled service. 

We have a very positive reputation for providing safe, reliable aviation services to the Moab community 

and have augmented services to the tourism industry which is the backbone of the Moab economy. We 

will bring that same high level of service to the Essential Air Service program. Our staff and crews are 

very experienced and have been with us for many years. We have managed to maintain our key 

personnel and much of our flight and ground crews in the very challenging environment of a highly 

seasonal business. 

The following proposal addresses Essential Air Service for the Moab community. Based on discussions 

with community leaders, we have proposed service that is primarily linked to Salt Lake City with 12 

round trips per week but also includes 2 round trips per week to Las Vegas. 

Sincerely, 

PO Box I 004, Moab, UT 84532 

435-259-7421 
R..E:OTAITd 

.A.~TION 

Moab Essential Air Service Proposal, Order 2014-11-18 

Interim Service 

14 CFR 204.3(t) 

The capacity to implement scheduled service for the community of Moab will be in place by March 31, 

2015. However, we are currently limited by our Air Carrier Certificate and Operations Specifications to 

providing 4 round trips per week. We are hopeful that we can get through hurdles necessary to upgrade 

our certificate with Commuter authority quickly so that we can provide the level of service that we are 

proposing for Long Term Service. 

If that is not possible, however, we will begin scheduled service in our Quest Kodiak aircraft on the 

starting date of the contract but will be limited to 4 round trips per week. We will work with the 

community to determine the best 4 days for this service and continue to work hard to get to the full 

Long Term Service level. 

long Term Service 

Redtail Aviation proposes to provide scheduled Essential Air Service Primarily between Salt Lake City and 

Moab with a limited service to Las Vegas from Moab. We will be utilizing a new Quest Kodiak 100 that 

we are scheduled to take delivery of on March 315

\ 2015. We are already operating a Kodiak 100 in ondemand service and have found it to be a very flexible and reliable aircraft for our operations. The 

aircraft that we are currently operating in on-demand service will serve as backup for the primary 

aircraft. 

Our local presence is strong with our hangars and maintenance facilities based in Moab at the 

Canyonlands Field Airport. Our flights will be staged from Moab and planes will overnight there. 

Maintenance of all Arrow West Aviation, Inc. DBA Redtail Aviation Aircraft is conducted at the 

Company's maintenance base in Moab at Canyonlands Field (CNY) to the standards required by the FAA 

for Part 135 Operations and by the aircraft manufacturer. 

Application for Commuter Authority is being submitted to the Salt Lake City FSDO concurrently with this 

application. We will proceed post-haste to acquire that authority. We will be training new pilots but 

can serve the startup needs of the service with our existing crews. 

Customer service has been, and shall continue to be, our hallmark. Recognizing this, we can support the 

immediate needs of the community, while creating the service that the community requires and 

PO Box I 004, Moab, UT 84532 

435-259-7421 
~.DT.AIL 

AVIATION 

14 CFR 204.3(t) 

deserves. Our commitment to the local community ensures that we will always be listening and 

responding to their needs. 

PO Box l 004, Moab, UT 84532 

435-259-7421 
~:OTA.IL 

AVIATION 

Proposed Schedule - Moab EAS 

2 Round trips per day/7 days per week 

Sun, Tues, Weds, Thurs, Sat 

Mon, Fri 

Depart 

0630 

0830 

1530 

1750 

0630 

0830 

1300 

1600 

Route 

CNY-SLC 

SLC-CNY 

CNY·SLC 

SLC-CNY 

CNY-SLC 

SLC·CNY 

CNY-HND 

HND-CNY 

Arrive 

0740 

0940 

1640 

1900 

0740 

0940 

1510 

1810 

14 CFR 204.3(t) 

The times specified on these proposed schedules are preliminary. We expect to firm 

this up with community dialog and input. 

We will establish ourselves with this schedule and then make a determination as to 

whether Denver could be added to our program. 

PO Box l 004, Moab, UT 84532 

435-259-7421 
Redtail Aviation Moab Proposal 

12 Round trips to SLC, 2 Round trips to Las Vegas per Week 

98% Completion rate 

Departures 

Block Hours 

Revenue Passenger Miles 

Available Seat Miles 

Operating Revenues 

Aircraft Cost 

Fuel 

Flight Ops 

Maintenance 

Total Direct Expenses 

Total Indirect Expenses 

Operating Gain/Loss 

Profit 

Subsidy required 

1,431 

2,002 

$1,214,167 

$2,656,443 

$597,700 

$1,056,170 

$580,493 

$178,850 

$179,311 

$1,994,824 

$344,591 

$1,741,715 

$116,971 

$1,858,685 

PO Box I 004. Moab, UT 84532 

435-259-7421 

14 CFR 204.3(t) 
Redtail Aviation 

Essential Air Service 

January 2015 

Reports 

Q12015 Q2 2015 Q3 2015 Q4 2015 FY 2015 Q12016 Q2 2016 Q3 2016 Q

Balance Sheet 

Assets 

Cash 198,000 209,528 237,094 213,698 213,698 144,755 226,499 254,065 

Accounts receivable 107,100 124,003 125,114 177,188 177,188 177,316 124,003 125,114 

305,100 333,531 362,209 390,886 390,886 322,071 350,502 379,179 

Liabilities 

Shareholders' loans (200,000) (200,000) (200,000) (200,000) (200,000) (100,000) (100,000) (100,000) 

(200,000) (200,000) (200,000) (200,000) (200,000) (100,000) (100,000) (100,000) 

Net Assets 105,100 133,531 162,209 190,886 190,886 222,071 250,502 279,179 

Equity 

Share capital 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 

Retained earnings . 90,886 90,886 90,886 

Profits I (losses) for the period 5,100 33,531 62,209 90,886 90,886 31,185 59,616 88,293 

Net Equity 105,100 133,531 162,209 190,886 190,886 222,071 250,502 279,179 
Redtail Aviation 

Essential Air Service 

January 2015 

Income Statement 

Q12015 Q2 2015 Q3 2015 Q4 2015 FY 2015 Ql2016 Q2 2016 Q3 2016 

Income 

Air fares 

CNY- SLC 168,815 190,095 84,835 443,745 62,605 168,815 190,095 

CNY - HND 30,625 34,125 15,225 79,975 11,375 30,625 34,125 

199,440 224,220 100,060 523,720 73,980 199,440 224,220 

Cost of sales 

Aircraft leasing (248,430) (250,880) (250,880) {750,190) {245,980) (248,430) (250,880) 

Maintenance (44,717) (45,158) (45,158) (135,034) (44,276) (44,717) (45,158) 

Fuel consumption (144,768) (146,189) (146,189) {437,146) {143,347) (144,768) (146,189) 

Ground servicing (26,754) (27,048) (27,048) (80.850) (26,460) (26,754) (27,048) 

Other flight operations (17,836) (18,032) (18,032) (53,900) (17,640) (17,836) (18,032) 

Insurance - (60,000) 

(482,505) (487,307) (487,307) (1,457,120) (537,703) (482,505) (487,307) 

Gross profits I (losses) (283,065) (263,087) (387,247) (933,400) (463,723) (283,065) (263,087) 

Other costs 

Payroll (12,000) (48,617) (48,742) (48,742) (158,100) (48,492) (48,617) (48,742) 

Marketing (15,000) (22,500) (22,500) (22,500) (82,500) (22,500) (22,500) (22,500) 

Other costs (75,000) (15,000) (15,000) (15,000) (120,000) (15,000) (15,000) (15,000) 

(102,000) (86,117) (86,242) (86,242) (360,600) (85,992) (86,117) (86,242) 

Net profits I (losses) (102,000) (369,182) (349,329) (473,489) (1,294,000) (549,715) (369,182) (349,329) 

5% margin allowed on total expenses 5,100 28,431 28,677 28,677 90,886 31,185 28,431 28,677 

Subsidy required 107,100 397,613 378,006 502,166 1,384,886 580,900 397,613 378,006 
Subsidy 

At the proposed level of activity the full year subsidy will come to $1,858,685 

after adjusting for $597,700 in air fares. 

FY 2015 FY 2016 FY 2017 

Total subsidy $1,384,886 $1,858,685 $1,858,685 

Total passengers 5,128 5,852 5,852 

Subsidy per passenger $270 $318 $318 

Total block hours 1,507 2,002 2,002 

Subsidy per block hour $1,198 $1,212 $1,212 

Total departures 1,078 1,431 1,431 

Subsidy per departure $1,285 $1,299 $1,299 

Air fares 

The main business of Moab, Utah is tourism. This means that there are large 

swings in the level of activity between the high season of May to October and the 

low season from November to April. Further, there are many more visitors lo 

Moab over the weekend than mid-week. In our calculations we have attempted 

to take into consideration these factors and that has an effect of the subsidy 

levels being higher in the low season Ql and Q4. 

First full year of operations 

Period Q12016 Q2 2016 Q3 2016 Q4 2016 FY 2016 

Losses (549,715) (369,182) (349,329) (473,489) (1,741,715) 

Margin 31,185 28,431 28,677 28,677 116,971 

Subsidy 580,900 397,613 378,006 502,166 1,858,685 

Average blended air fare rates 

We have assumed that a single trip CNY- SLC will generate a revenue of$95 per 

passenger, and $175 on the CNY- HND route. Seasonality will again play a role 

in setting the actual price as demand ebbs and flows. 
Air fares 

CNY- SLC 

CNY- HND 

Load factor 

FY 2015 

443,745 

79,975 

523,720 

FY 2016 

506,350 

91,350 

597,700 

FY 2017 

506,350 

91,350 

597,700 

Our Quest Kodiak 100 seats nine passengers. We expect to achieve an annual 

average load factor of 44% equal to four passengers. There will be variances 

between the high and low seasons where it is likely to be able to have a fully 

occupied plane in the high season's most popular events and the low season 

where we may only have one to two passengers on a flight. 

Review of costs of sales 

FY 2015 FY 2016 FY 2017 

Cost of sales 

Aircraft leasing (750,190) (996,170) (996,170) 

Maintenance (135,034) {179,311) {179,311) 

Fuel consumption (437,146) (580,493) (580,493) 

Ground servicing {80,850) (107,310) (107,310) 

Other flight operations {53,900) {71,540) {71,540) 

Insurance {60,000) {60,000) 

{1,457,120) {1,994,824) {1,994,824) 

Aircraft lease 

Over the past three years we have leased and operated Kodiak 771RT, and will 

also employ Kodiak 772RT when it is delivered from the factory in March 2015. 

The two planes are owned by a related party and the lease is on very favorable 

terms compared to market rates for similar air crafts. 
Maintenance 

Our in-house team of mechanics have maintained our Kodiak 100 since it was 

new and are trained specifically to maintain this make and model of aircraft. The 

cost of maintenance includes both labor costs and materials. 

Fuel consumption 

The Kodiak consumes approximately 50 gallons of fuel per hour and we have 

used a rate of $5.80 per gallon. This is the FBO rate at CNY and compares 

favorably with nearby airports. We recognize that we are in a volatile 

environment where oil prices presently gyrate after five years of consistently 

high prices. We have chosen to use a historical average rather than speculating 

whether prices will go up or down in the future. 

Ground servicing 

This includes the on-ground management of passengers, their luggage and the 

plane itself. These will be third party service providers at SLC and HND and 

Red tail staff at CNY. 

Other flight operations include all other types of expenses operating the routes 

which do not fit in the previous categories. Insurance is based on the historical 

costs for Kodiak 771 RT. 

Review of other costs 

FY 2015 FY 2016 FY 2017 

Other costs 

Payroll (158,100) (194,591) (194,591) 

Marketing (82,500) (90,000) (90,000) 

Other costs (120,000) (60,000) (60,000) 

(360,600) (344,591) (344,591) 

Payroll 

We expect to hire new staff both in CNY and SLC to operate the routes efficiently. 

The payroll consist of managerial and clerical staff, as well as pilots. 

Marketing 

In order to increase the business, we are planning extensive marketing 

campaigns in Moab, Salt Lake City and Las Vegas. The main focus will be web 

based marketing to reach the citizens in these three areas in a cost efficient and 

effective manner. 

Other costs includes general expenses for the operation of Redtail and the routes. 
Start up costs 

We have budgeted $102,000 in start up costs covering staff hiring and train in& 

marketing efforts, IT solutions, and refurbishment of airport facilities. 

Share capital and shareholders loan 

We expect to introduce $300,000 to Redtail Aviation in fresh working capital to 

ensure the operation of the Essential Air Service. This will be part new share 

capital and part shareholders' loans. It is expected that the loans will be paid 

back from retained earnings in 2016 and 2017. 

Cash 

With fresh capital Redtail will have the cash needed to meet obligations 

throughout the period. 

Accounts Receivables are specifically the subsidy for the operation of the routes 

which are assumed to be received the month following the costs incurred. 
R.E:OTAIL 

A.VIA.TION 

Section 6 

14 CFR 204.3 (u)- (v) 
U.S. Department of Transportation 

Office of the Secretary of Transportation AGREEMENT 

The undersigned carriers (hereinafter referred to as "the earners") hereby agree as follows: 

Docket OST 95-236 

1. Each of the Carriers shall, effective May 16, 1966, include the following in its conditions of carriage, including tariffs embodying 

conditions of carriage filed by it with any government: 

"The Carrier shall avail itself of the limitation of liability provided in the Convention for the Unification of Certain Rules 

Relating to International Carriage by Air signed at Warsaw October 12th, 1929, or provided in the said Convention as amended by 

the Protocol signed at The Hague September 28th, 1955. However, in accordance with Article 22(1) of said Convention, or said 

Convention as amended by said Protocol, the Carrier agrees that, as to all international transportation by the Carrier as defined in 

the said Convention or said Convention as amended by said Protocol, which, according to the contract of Carriage, includes a 

point in the United States of America as a point of origin, point of destination, or agreed stopping place 

(1) The limit of liability for each passenger for death, wounding, or other bodily injury shall be the sum of US $75,000 

inclus1ve of legal fees and costs. except that, in case of a claim brought in a State where provision is made for separate 

award of legal fees and costs, the limit shall be the sum of US $58,000 exclusive of legal fees and costs. 

(2) The Carrier shall not, with respect to any claim arising out of the death, wounding, or other bodily injury of a passenger, 

avail itself of any defense under Article 20(1) of said Convention or said Convention as amended by said Protocol. 

Nothing herein shall be deemed to affect the rights and liabilities of the Carrier with regard to any claim brought by, on behalf 

of, or in respect of any person who has willfully caused damage which resulted in death, wounding, or other bodily injury of a 

passenger." 

2. Each Carrier shall, at the time of delivery of the ticket, fumisl1 to each passenger whose transportation 1s governed by the 

Convention, or the Convention as amended by the Hague Protocol, and by the special contract described in paragraph 1, the following 

notice, which shall be printed in type at least as large as 10 point modern type and in ink contrasting with the stock on (i) each ticket; (ii) 

a piece of paper either placed in the ticket envelope with the ticket or attached to the ticket; or (iii) on the ticket envelope: 

"ADVICE TO INTERNATIONAL PASSENGER ON LIMITATION OF LIABILITY 

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised 

that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, Including any portion 

entirely within the country of origin or destination. For such passengers on a journey to. from. or with an agreed stopping place in 

the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the 

liability of 

[certain 1· 

[(name of carrier) and certain other] carriers parties to such special contracts for death of or personal injury to passengers is 

limited in most cases to proven damages not to exceed US $75,000 per passenger, and that this liability up to such limit shall not 

depend on negligence on the part of the carrier. For such passengers traveling by a carrier not a party to such special contracts or 

on a journey not to, from, or having an agreed stopping place in the United States of Amenca, liability of the carrier for death or 

personal injury to passengers is limited in most cases to approximately US $10,000 or US $20,000. 

The names of Carriers parties to such special contracts are available at all ticket offices of such carriers and may be 

examined on request. 

Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not 

affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further 

information please consult your airline or insurance company representative.· 

3. [This Agreement was filed with the Civil Aeronautics Board of the United States The Board approved it by Order E-23680, 

adopted May 13, 1966. The Agreement (Agreement 18900) became effective May 16, 1966. On January 1, 1985, this Agreement 

became the responsibility of the Department of Transportation (DOT) by operation of law.] 

4. This Agreement may be signed in any number of counterparts, all of which shall constitute one Agreement. Any Carrier may 

become a party to this Agreement by signing a counterpart hereof and depositing it with DOT. 

5 Any Carrier party hereto may withdraw from this Agreement by giving twelve (12)~' 

and the other Carriers parties to the Agreement 

(Signature and Date) -fo~p....:::::::.._-L..~-~==::...._-L.L.:....t..#~L- ·Either alternative may be used. 

OST Form 4523 (Formerly CAB Form 263) 
14CFR204.3(v) 

Pursuant to title 18 United States Code section 1001, I, Mark Francis, President of 

Arrow West Aviation, Inc DBA Redtail Aviation, in my individual capacity and as the 

authorized representative of the applicant, have not in any manner knowingly and 

willfully falsified, concealed or covered up any material fact or made any false, fictitious, 

or fraudulent statement or knowingly used any documents which contain such 

statements in connection with the preparation, filing or prosecution of the application. I 

understand that an individual who is found to have violated the provisions of 18 U.S.C. 

section 1001 shall be fined nor more than $10,000 or imprisoned not more than five 

years, or both. 

President 
.R.EDTAIL 

A VIA.TION 

Section 7 

14CFR204.4 
14CFR204.4 

Carriers Proposing to provide Essential Air Service 

(a) 

(b) 

(1). Attached 

(2). N771RT, 2011 Quest Kodiak 100, 

(i) 2 in fleet beginning 3-31-2015 

(ii) It is part of our fleet and we have operational control 

(iii) The aircraft financing and de ivery has already been planned 

(iv) Attached as part of 14CFR204.3(n)(3) responses 

(3). Redtail Aviation is the FBO at Canyonlands field and has a 12,000 gallon above ground 

fuel tank and a 3,000 gallon fuel truck for JetA. AvFuel is our contracted fuel provider and 

has never let us down for fuel delivery in a timely basis. Arrangements for periodic fuel will 

be made at Salt Lake City International and Henderson Executive. 

(4). Not Applicable 

(5). Currently only serving as an on-demand carrier. 

(6). N771RT has been flown as an on-demand aircraft. N772RT, the primary proposed 

aircraft is new to be delivered 3-31-2015. 

(7). The proposed essential air service route would provide for 100% utilization of the newly 

acquired aircraft. There would be no significant impact to the rest of the fleet. 

(8). A general description is provided in the 14CFR204.3 filing. A more detailed proposal will 

be forthcoming after meetings with the local community. 

(9). Included in the 14CFR204.3(t) filing 

(1) Attached 

(2) Attached 

(3) Attached as part of 14CFR204.3(t) filing 

(4) Attached as part of 14CFR204.3(t) filing