Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending September 2022

(Fourth Quarter of Fiscal Year 2022)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 9

III. Summary of Metrics and Standards 10

IV. Amtrak Route Structure and Descriptions 13

V. Quarterly Reporting Data Categories 23

A. On-Time Performance and Train Delays 23

B. Customer Service 45

C. Financial 50

D. Public Benefts 67

Appendix 1: Customer OTP by Train 68

Appendix 2: Delay Minutes by Train and Responsibility 72

Appendix 3: Schedule Certifcation Status 103

Appendix 4: Amtrak Customer Satisfaction Survey 117
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 10

Table 2. Route Descriptions 13

Figure 1. Amtrak Route Map 16

Figure 2. Amtrak Host Map 17

Table 3. Routes and Hosts 18

Table 4. Financial Routes Descriptions Diferent than Physical Routes 21

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes 23

Table 6. Host Railroad Names and Codes 26

Table 7. Amtrak Delay Code Defnitions 27

Table 8. Customer On-Time Performance by Route 29

Figure 3. Customer OTP by Service Line and Route 30

Figure 4. Customer OTP by Route 31

Table 9. Ridership Data Metrics 32

Table 10. Disputed Delay Minutes 33

Table 11. Amtrak Responsible Train Delay Minutes 34

Table 12. Host Railroad Responsible Train Delay Minutes 35

Table 13. Third Party Responsible Train Delay Minutes 36

Figure 5. Delay Minutes by Service Line 37

Figure 6. Delay Minutes by Route and Responsibility 38

Figure 7. Class I Host Responsible Train Delay Minutes 39

Figure 8. Train Delay Minutes by Responsibility 40

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line 41

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility 42

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility 43

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles 44

Table 14. Customer Service Metrics – Defnitions and Notes 45

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance 46

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance 47

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 48

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 49

Table 17. Financial Metrics – Defnitions and Notes 50

Table 18. Cost Recovery by Service Line and Route 51

Figure 15. Cost Recovery by Service Line and Route 52
Figure 16. Cost Recovery by Route 53

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue 54

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 55

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route 56

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route 57

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 58

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route 59

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 60

Figure 21. Total Ridership by Service Line and Route 61

Figure 22. Total Ridership by Route 62

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 63

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route 64

Figure 25. Train Miles by FY 2022 Quarter 65

Figure 26. Train Miles by FY 2022 Quarter and Service Line 66

Table 22. Public Benefts Metrics – Defnitions and Notes 67

Table 23. Customer OTP by Train 68

Table 24: Amtrak Responsible Train Delay Minutes 72

Table 25: Host Responsible Train Delay Minutes 84

Table 26: Third-Party Responsible Train Delay Minutes 91

Table 27: Schedule Certifcation Status by Service, Train, and Host 103
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY22 Q4 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the fourth quarter of FY 2022 from July 1 to September 30, 2022, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, customer 

satisfaction, station arrivals, and other services. It also includes a copy of the questionnaire Amtrak 

uses to determine customer satisfaction (see Appendix 4). The data in this report is provided to FRA 

by Amtrak.

In addition to the data in this report, other supporting data fles and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov. 

Highlights from the FY 2022 fourth quarter report are below.

COVID-19 Impacts

Although Amtrak continues to recover from reduced demand due to the COVID-19 public health 

emergency, it continued to experience constrained capacity during the fourth quarter of FY 2022 due 

to COVID-19-related impacts. As a result, many routes operated at reduced frequencies during this 

quarter, although system-wide train miles increased by seven percent from the third quarter of FY 

2022 to the fourth quarter of FY 2022 (from 7,999,744 train miles 8,585,747 to train miles). The City of 

New Orleans and the Crescent continued to operate at reduced service levels, and the Silver Meteor 

remained suspended entirely. Several Northeast Corridor and state supported routes also operated 

below pre-pandemic levels, and the Adirondack remained out-of-service as it has been since March 

2020. 

Customer On-Time Performance

Customer on-time performance is included in this quarterly report for all routes and trains in operation 

during the fourth quarter of FY 2022, regardless of schedule status. This is the fourth report to include 

customer on-time performance for all routes and trains in operation during the quarter. 

The routes with the highest OTP in this quarter were the Keystone (94 percent), Hiawatha (93 

percent), and the Empire service between New York and Albany (86 percent), and those with the 

lowest were the Sunset Ltd (9 percent), California Zephyr (12 percent), and the Southwest Chief (18 

percent). 

This quarter’s report provides the fourth opportunity to apply the customer OTP minimum standard 

described in the rule that establishes metrics and minimum standards for measuring the performance 
FY22 Q4 Page 7

FRA Quarterly Report I. Executive Summary

and service quality of intercity passenger train operations (see 49 C.F.R 273): 80 percent customer 

OTP for any two consecutive calendar quarters. Of the trains that operated in either the third or fourth 

quarter of FY 2022, 62 percent met the 80 percent customer OTP standard, 30 percent did not meet 

the standard, and 8 percent did not operate in one of the two quarters.

In the fourth quarter of FY 2022, Amtrak reported customer OTP, delay, customer service, and 

fnancial data for a new route, the Berkshire Flyer, which operated between New York City and 

Pittsfeld, MA on weekends from from July to September. 

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

major categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.4 million minutes of delay during the fourth quarter 

of FY 2022, up 9 percent from the previous quarter. The largest cause of delays was freight train 

interference at 273,821 minutes of delay – 19 percent of total delay minutes, a decrease of 8 percent 

from the previous quarter. Other signifcant causes of delay were passenger train interference, slow 

orders, and signals.

A normalized delay metric – minutes of delay per 10,000 train miles – is included in the report data for 

all Amtrak-responsible and host-responsible delays. In the fourth quarter of FY 2022, the Class I host 

railroad with the largest number of host-responsible delay minutes per 10,000 train miles was Union 

Pacifc (1,711 minutes); the Class I host railroad with the smallest number of host-responsible delay 

minutes per 10,000 train miles was CP (361 minutes). For each Class I host railroad, freight train 

interference comprised the largest number of delay minutes per 10,000 train miles. 

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. In the fourth 

quarter of FY 2022, customers rated just over half (24 of 43) of routes as 80 percent or higher in 

terms of overall satisfaction, with six routes below 70 percent. No Long Distance route was rated 

over 80 percent.

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $791M in adjusted operating revenue and incurred $951M in fully 
FY22 Q4 Page 8

FRA Quarterly Report I. Executive Summary

allocated operating expenses, achieving a cost recovery ratio of 83 percent. Routes that operated 

in the fourth quarter with high cost recovery ratios include the Illini/Saluki (141 percent), Ethan Allen 

(133 percent), Northeast Regional (115 percent), and the Lincoln Service (112 percent).

Amtrak had 6,943,826 total riders during the quarter, an increase of 10 percent over the previous 

quarter. The Northeast Regional (2,185,089 riders), Acela Express (664,115 riders), and Pacifc 

Surfiner (523,941 riders) accounted for 48 percent of the total ridership. These routes, along with the 

Auto Train, also accounted for 42 percent of Amtrak’s adjusted operating revenue: Northeast Regional 

($174.0M), Acela Express ($101.9M), Auto Train ($27.1M), and Pacifc Surfiner ($26.3M).

Public Benefts

Public benefts metrics are reported annually, and were included for the frst time in the FY 2022 

frst quarter report, covering all of FY 2021. They will be published next in the FY 2023 frst quarter 

report. The public benefts metrics track connectivity, missed connections, community access, and 

service availability across Amtrak’s network. Public benefts metrics data for FY 2021 is available for 

download at railroads.dot.gov.
FY22 Q4 Page 9

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a fnal rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section IV), 

this quarterly report covers the sixth full calendar quarter three months after the publication of the 

fnal rule in the Federal Register, which is the fourth quarter (Q4) of Federal fscal year (FY) 2022, 

running from July 1, 2022, to September 30, 2022. This report provides an overview of the metrics 

and standards established in FRA’s fnal rule, a description of Amtrak’s route structure, and metrics 

reporting tables for the fourth quarter of FY 2022. Additional information about the fnal rule and the 

supporting data fles are available at railroads.dot.gov.

FRA is pleased to publish this sixth report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting provides key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY22 Q4 Page 10

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, fnancial, and public benefts. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the fnal rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecifc ridership data

Certifed 

schedules

Prior Month Number of certifed schedules, uncertifed schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code. 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers,

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the frst and 

fnal reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY22 Q4 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY22 Q4 Page 12

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefts

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY22 Q4 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State-Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes and Table 3 for a list of host railroads for each route.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfeld, New Haven, New York (Penn Station), 

and Washington, DC

State 

Supported

Capitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Berkshire Flyer Between New York (Penn Station) and Pittsfeld, MA

Seasonal service, July - September

Empire Ethan Allen 

Express

Between New York (Penn Station) and Burlington, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale
FY22 Q4 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Illinois Lincoln Service Between Chicago and St. Louis

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Lincoln / 

Missouri 

Lincoln / 

Missouri

Between Kansas City, St. Louis, and Chicago

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfeld 

Shuttles

Between New Haven, CT, and Springfeld, MA

Pacifc Surfiner Pacifc 

Surfiner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfeld, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC
FY22 Q4 Page 15

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Bufalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY22 Q4 Page 16

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Berkshire Flyer

Long Distance

State Supported

Northeast Corridor

LEGEND

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY22 Q4 Page 17

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak
FY22 Q4 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Table 3. Routes and Hosts

Service Line Route Host1 Route Miles

Long Distance Auto Train Central Florida Rail Corridor 16

CSX 898

California Zephyr BNSF 1,027

UP 1,381

Capitol Ltd CSX 307

Norfolk Southern 481

Cardinal Amtrak 226

Buckingham Branch Railroad 132

CSX 703

Norfolk Southern 79

City Of New Orleans CN 930

Coast Starlight BNSF 158

SCRRA 48

Sound Transit 20

UP 1,162

Crescent Amtrak 226

Norfolk Southern 1,141

Empire Builder BNSF 2,147

CP 384

Metra 29

Lake Shore Ltd Amtrak 111

CSX 741

Metro-North Railroad 64

Norfolk Southern 339

Palmetto Amtrak 226

CSX 659

Silver Meteor Central Florida Rail Corridor 61

CSX 1152

Florida DOT 68

Silver Star Amtrak 226

Central Florida Rail Corridor 61

CSX 1,209

Florida DOT 68

Norfolk Southern 28

Southwest Chief BNSF 2,206

New Mexico DOT 80

1 Excludes hosts with fewer than 15 route miles.
FY22 Q4 Page 19

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

Long Distance Sunset Ltd BNSF 190

UP 1,784

Texas Eagle BNSF 116

CN 35

Trinity Rail Express 33

UP 1,073

NEC Acela Express Amtrak 401

Metro-North Railroad 56

On Spine Northeast Regional Amtrak 463

Metro-North Railroad 56

Richmond / Newport News / Norfolk Amtrak 463

CSX 189

Metro-North Railroad 56

Norfolk Southern 81

Roanoke Amtrak 463

Norfolk Southern 216

Metro-North Railroad 56

Springfeld Shuttles Amtrak 62

Massachusetts DOT 36

State Supported Berkshire Flyer Amtrak 97

CSX 46

Metro-North Railroad 64

Blue Water Amtrak 99

CN 159

Michigan DOT 22

Norfolk Southern 39

Capitol Corridor UP 171

Carl Sandburg / Illinois Zephyr BNSF 257

Carolinian CSX 295

Norfolk Southern 202

Cascades BNSF 317

Sound Transit 20

UP 125

Downeaster MBTA 38

PanAm 107
FY22 Q4 Page 20

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

State Supported Ethan Allen Express Amtrak 100

CP 60

Metro-North Railroad 64

Vermont Railway 24

Heartland Flyer BNSF 236

Hiawatha CP 53

Metra 29

Illini / Saluki CN 304

Keystone Amtrak 195

Lincoln Service CN 35

UP 231

Maple Leaf Amtrak 109

CSX 298

Metro-North Railroad 64

Missouri UP 271

New York - Albany Amtrak 81

Metro-North Railroad 64

New York - Niagara Falls Amtrak 109

CSX 296

Metro-North Railroad 64

Pacifc Surfiner BNSF 22

San Diego Northern 60

SCRRA 95

UP 174

Pennsylvanian Amtrak 195

Norfolk Southern 249

Pere Marquette CSX 135

Norfolk Southern 39

Piedmont Norfolk Southern 173

San Joaquins BNSF 284

UP 88

Vermonter Amtrak 304

Massachusetts DOT 50

Metro-North Railroad 56

New England Central 192

Wolverine Amtrak 99

CN 27

Michigan DOT 134

Norfolk Southern 39
FY22 Q4 Page 21

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data diferently than it reports 

fnancial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide fnancial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements.

The frst route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, fnancial routes, are a fnancial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These fnancial routes exist to allocate fnancials between the State-supported segment and 

the Amtrak-Supported segment for various accounting purposes. See Table 4 for a summary of where 

fnancial routes may be diferent from physical routes.

In these quarterly reports, all customer OTP and train delay metrics are reported using the physical 

route structure (Table 2), and fnancial, customer service, and public benefts metrics are reported 

using the fnancial route structure (Table 4).

Table 4. Financial Routes Descriptions Diferent than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Berkshire Flyer New York, NY - 

Pittsfeld, MA

New York, NY – Albany, NY (Empire Service)

Albany, NY – Pittsfeld, MA (Berkshire Flyer)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, BC

Eugene – Portland, OR (Oregon Service)

Portland, OR – Vancouver, BC (Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen 

Express

New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Burlington, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY22 Q4 Page 22

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lincoln / Missouri Kansas City, MO – 

Chicago, IL

Kansas City, MO – St. Louis (Missouri River Runner)

St. Louis – Chicago (Lincoln Service)

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfeld 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfeld, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfeld, MA; Springfeld, MA – St. Albans, VT
FY22 Q4 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes defnitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including defnitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data fles, please visit railroads.dot.gov.

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this report. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specifc number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specifc number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

Amtrak provided ridership data to Portland Terminal Railroad Company via 

BNSF Railway.
FY22 Q4 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Certifed 

Schedules

The number of certifed 

schedules, uncertifed 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identifed in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which it is 

reported annually. It is reported in this report for all of FY 2022. 

Certifed schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertifed schedule means a published train schedule that has not been 

reported as a certifed schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specifc change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, foods/washouts, earthquake-related delays, 

slippery rail due to leaves, fash-food warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, available for 

download railroads.dot.gov, the third-party delays are coded as “Neither.”
FY22 Q4 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a diferent 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassifcation.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfeld Shuttles. See 

Table 6 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 7 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of diferent lengths, and hosts with diferent 

amounts of Amtrak service, can be compared to each other. Specifcally, 

it is the number of minutes of host-responsible and Amtrak-responsible 

delay, divided by the number of Amtrak train-miles operated over that 

host, multiplied by 10,000. The complete quarterly dataset is available for 

download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the frst and fnal 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the frst reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY22 Q4 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Canadian National CN

Canadian National - Other XC

Central Florida Rail Corridor FR

Chicago Terminal1 CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacifc UP

Vermont Railway VR

1 Amtrak records delays experienced by Illini/Saluki and City of New Orleans trains between 16th St. and Control 

Point-Roosevelt in Chicago to Chicago Terminal (CT).
FY22 Q4 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Amtrak Delay Code Defnitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrifcation and Trafc Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efciency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY22 Q4 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

DTR Detour Delays from detours

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine trafc where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fre department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY22 Q4 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Customer On-Time Performance by Route

Service Line / Route OTP (FY22 Q3) OTP (FY22 Q4)

Long Distance

Auto Train 30.3% 55.0%

California Zephyr 15.6% 12.1%

Capitol Ltd 28.2% 35.9%

Cardinal 43.7% 38.8%

City Of New Orleans 46.4% 51.1%

Coast Starlight 58.6% 42.7%

Crescent 37.2% 56.9%

Empire Builder 46.3% 53.9%

Lake Shore Ltd 51.9% 62.5%

Palmetto 58.3% 64.6%

Silver Star 18.4% 20.3%

Southwest Chief 15.3% 18.0%

Sunset Ltd 10.4% 8.8%

Texas Eagle 43.0% 31.9%

Northeast Corridor

Acela Express 84.3% 77.1%

On Spine Northeast Regional 85.5% 81.4%

Richmond / Newport News / Norfolk 75.0% 69.0%

Roanoke 64.7% 59.1%

Springfeld Shuttles 91.4% 81.4%

State Supported

Berkshire Flyer 51.0%

Blue Water 70.6% 50.6%

Capitol Corridor 88.3% 83.7%

Carl Sandburg / Illinois Zephyr 77.7% 76.7%

Carolinian 57.6% 51.8%

Cascades 58.5% 52.0%

Downeaster 84.7% 79.0%

Ethan Allen Express 84.5% 66.7%

Heartland Flyer 65.5% 45.8%

Hiawatha 93.9% 92.9%

Illini / Saluki 50.6% 61.2%

Keystone 96.0% 94.2%

Lincoln / Missouri 31.3% 32.1%

Lincoln Service 69.8% 65.3%

Maple Leaf 80.2% 73.4%

Missouri 55.3% 33.0%

New York - Albany 91.0% 86.2%

New York - Niagara Falls 81.6% 74.8%

Pacifc Surfiner 81.9% 76.0%

Pennsylvanian 67.6% 67.9%

Pere Marquette 71.6% 79.1%

Piedmont 76.3% 73.3%

San Joaquins 73.7% 73.3%

Vermonter 88.5% 68.6%

Wolverine 68.5% 63.4%
FY22 Q4 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 3. Customer OTP by Service Line and Route

Power BI Desktop

0%

20%

40%

60%

80%

Service Line & Route

OTP

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Berkshire Flyer

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

55.0%

12.1%

35.9%

38.8%

51.1%

42.7%

56.9%

53.9%

62.5%

64.6%

20.3%

18.0%

8.8%

31.9%

77.1%

81.4%

69.0%

59.1%

81.4%

51.0% 50.6%

83.7%

76.7%

51.8% 52.0%

79.0%

66.7%

45.8%

92.9%

61.2%

94.2%

32.1%

65.3%

73.4%

33.0%

86.2%

74.8% 76.0%

67.9%

79.1%

73.3% 73.3%

68.6%

63.4%
FY22 Q4 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

Power BI Desktop

0%

20%

40%

60%

80%

Route

OTP

Keystone

Hiawatha

New York - Albany

Capitol Corridor

On Spine Northeast Regional

Springfield Shuttles

Pere Marquette

Downeaster

Acela Express

Carl Sandburg / Illinois Zephyr

Pacific Surfliner

New York - Niagara Falls

Maple Leaf

Piedmont

San Joaquins

Richmond / Newport News / Norfolk

Vermonter

Pennsylvanian

Ethan Allen Express

Lincoln Service

Palmetto

Wolverine

Lake Shore Ltd

Illini / Saluki

Roanoke

Crescent

Auto Train

Empire Builder

Cascades

Carolinian

City Of New Orleans

Berkshire Flyer

Blue Water

Heartland Flyer

Coast Starlight

Cardinal

Capitol Ltd

Missouri

Lincoln / Missouri

Texas Eagle

Silver Star

Southwest Chief

California Zephyr

Sunset Ltd

94.2%

92.9%

86.2%

83.7%

81.4% 81.4%

79.1% 79.0%

77.1% 76.7% 76.0%

74.8%

73.4% 73.3% 73.3%

69.0% 68.6% 67.9%

66.7%

65.3% 64.6%

63.4% 62.5%

61.2%

59.1%

56.9%

55.0% 53.9%

52.0% 51.8% 51.1% 51.0% 50.6%

45.8%

42.7%

38.8%

35.9%

33.0% 32.1% 31.9%

20.3%

18.0%

12.1%

8.8%
FY22 Q4 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Ridership Data Metrics

Host Railroad Name July 2022 Aug 2022 Sept 2022

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacifc Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union 

Station)

Yes Yes Yes

Sound Transit Yes Yes Yes

South Florida Regional Transportation Authority 

(Florida Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacifc Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY22 Q4 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Disputed Delay Minutes

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

BNSF1 0

Buckingham Branch 25 0

Canadian National 8,788 0

Canadian Pacifc 124 0

Norfolk Southern 924 0

SCRRA (Metrolink) 114 0

Union Pacifc 165 0

Total 10,140 0

1 During FY22 Q4, BNSF submitted delay change requests, all of which were granted by Amtrak, resulting in 

zero disputed delay minutes.
FY22 Q4 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Amtrak Total 

Responsible 

Delay Minutes

Service Line / Route CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Long Distance

Auto Train 17 136 607 69 1,491 101 715 1,122 4,258 4,258

California Zephyr 16 82 18 8 124 1,225 1,575 30 212 2,584 2,387 481 1,908 1,723 6,428 7,498 26,051 26,175

Capitol Ltd 18 24 38 10 59 48 197 359 837 4 360 796 1,313 99 184 672 1,196 1,550 7,370 7,567

Cardinal 43 24 47 222 25 7 52 36 127 3 49 635 386 380 34 13 836 382 35 279 4 615 450 643 4,057 4,692

City Of New Orleans 5 28 1 29 63 717 215 4 705 1,701 61 290 613 1,789 1,541 7,636 7,699

Coast Starlight 900 883 377 1,058 2,868 157 387 2,064 2,255 4,664 15,613 15,613

Crescent 66 79 4 148 17 9 32 3 20 238 29 134 779 1,648 144 47 4 657 1,279 83 88 111 561 1,305 2,395 8,322 9,101

Empire Builder 28 18 4 17 67 625 1,148 38 7,833 1,307 2,565 132 4,339 812 4,100 4,977 27,876 27,943

Lake Shore Ltd 72 87 9 129 4 997 12 249 166 46 1,771 643 189 39 1,932 1,448 1,765 58 111 610 2,200 1,404 10,399 12,170

Palmetto 38 12 28 12 115 6 20 6 45 165 6 132 585 934 52 11 3 1,231 544 43 143 245 482 694 4,382 4,967

Silver Star 183 111 93 222 48 94 34 6 44 389 17 254 1,495 4,480 1,001 14 61 2,426 6,200 208 473 111 585 1,854 4,396 21,809 23,304

Southwest Chief 38 49 4 91 791 335 10 431 2,640 3,191 264 79 646 3,862 4,616 16,865 16,956

Sunset Ltd 27 43 2 72 624 423 753 814 1,290 267 821 622 1,483 2,282 9,379 9,451

Texas Eagle 10 34 4 59 92 14 213 944 455 609 1,359 2,608 141 4 623 3,234 4,129 14,106 14,319

Northeast Corridor

Acela Express 1,674 980 551 1224 100 741 537 926 28 6 687 1,383 78 1,076 9,991 492 460 2 9 107 2,433 1,478 133 414 445 418 201 434 7,026 17,017

On Spine Northeast 

Regional

1,509 736 425 1,323 342 276 392 29 27 571 1,585 87 965 8,267 1,347 895 17 678 94 1,520 2,517 115 138 765 328 1,118 603 10,135 18,402

Richmond / Newport 

News / Norfolk

1,438 649 444 978 15 276 347 371 6 44 418 1,669 176 1,292 8,123 3,071 466 225 69 3,195 4,698 235 365 365 1,885 2,510 2,577 19,661 27,784

Roanoke 517 304 134 296 17 116 81 129 10 5 7 123 599 44 254 2,636 1,181 327 212 34 1,133 2,098 238 157 356 445 985 7,166 9,802

Springfeld Shuttles 291 14 179 21 63 1 160 218 487 56 35 1,525 71 2 150 1,866 25 606 55 624 51 212 229 192 4,083 5,608

State Supported

Berkshire Flyer 43 56 16 13 11 139 10 85 102 8 40 26 7 93 23 394 533

Blue Water 157 12 103 19 120 48 459 428 476 95 286 47 666 705 763 3,466 3,925

Capitol Corridor 1,168 343 60 120 842 1,063 68 862 310 379 1,888 7,103 7,103

Carl Sandburg / Illinois 

Zephyr

27 27 2 8 8 72 326 82 80 586 50 54 59 358 1,595 1,667

Carolinian 79 92 20 149 48 14 41 4 19 233 19 146 864 1,875 32 4 13 381 1,459 8 38 25 187 583 748 5,353 6,217

Cascades 1,311 280 148 22 1,225 1,014 12 1,006 533 468 1,345 7,364 7,364

Downeaster 333 17 66 637 690 5 296 56 142 195 2,437 2,437

Ethan Allen Express 36 71 159 42 178 221 98 39 844 274 2 68 250 923 144 3 394 563 559 3,180 4,024

Heartland Flyer 244 100 33 298 15 14 112 816 816

Hiawatha 80 64 4 47 46 241 252 18 243 437 554 895 2,035 1,328 526 6,288 6,529

Illini / Saluki 6 16 59 14 95 585 19 193 858 316 232 380 644 3,227 3,322

Keystone 1,015 956 180 458 81 971 113 117 314 518 67 279 5,069 38 47 697 67 124 1,035 185 52 8 214 645 12 111 3,235 8,304

Lincoln / Missouri 3 36 26 16 79 13 173 1,462 92 2 397 1,324 7 12 703 257 451 4,707 4,880

Lincoln Service 10 68 36 65 96 37 312 757 573 5 772 955 98 728 509 1,650 6,047 6,359

Maple Leaf 15 108 13 14 619 34 60 172 22 1057 417 15 69 263 623 107 35 398 481 1,759 4,167 5,224

Missouri 346 34 6 234 562 37 4 192 1,415 1,415

New York - Albany 103 305 376 29 71 18 596 311 102 1,911 435 71 23 12 970 1,594 16 129 34 67 56 255 3,662 5,573

New York - Niagara Falls 16 16 365 20 1113 3

442 219

59 2,253 682 4 22 12 620 1,152 46 311 206 1,511 4,566 6,819

Pacifc Surfiner 2,892 863 453 435 1,025 6,227 178 1,520 1,441 651 2,830 18,515 18,515

Pennsylvanian 59 182 82 82 7 10 5 144 7 48 626 494 177 8 187 310 50 163 22 1,089 79 122 2,701 3,327

Pere Marquette 1 13 29 23 66 103 5 132 154 8 119 223 95 305 1,144 1,210

Piedmont 798 6 110 555 489 7 785 460 349 3,559 3,559

San Joaquins 1,231 443 185 1,065 2,813 911 84 600 773 537 1,386 10,028 10,028

Vermonter 85 97 79 159 88 70 90 7 16 31 654 2 108 1,486 310 72 37 540 540 32 80 1,196 102 293 3,202 4,688

Wolverine 26 356 50 318 131 799 103 1,783 1,494 530 1,613 1,489 25 604 1,463 1,172 3,521 11,911 13,694
FY22 Q4 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line / Route CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Long Distance

Auto Train 715 1,407 195 5,631 8,109 2,871 1,167 20,095

California Zephyr 566 5,357 2,248 19,586 191 23,595 6,514 4,145 62,202

Capitol Ltd 121 1,308 615 2,485 9 10,545 1,549 3,949 20,581

Cardinal 208 982 201 2,078 4,232 1,006 942 9,649

City Of New Orleans 85 1,651 686 3,931 4,585 1,383 1,329 13,650

Coast Starlight 813 11,619 1,147 6,298 49 10,442 7,831 1,145 39,344

Crescent 167 3,254 214 2,013 10,452 2,363 1,718 20,181

Empire Builder 665 1,955 1,860 6,559 954 19,056 2,369 1,242 34,660

Lake Shore Ltd 2,557 1,337 793 2,072 9,176 2,186 2,756 20,877

Palmetto 180 817 907 2,111 4,978 2,326 263 11,582

Silver Star 1,944 2,340 844 7,399 6,151 4,670 1,521 24,869

Southwest Chief 2,995 7,683 1,216 5,667 19,425 5,123 2,497 44,606

Sunset Ltd 108 2,951 339 4,970 43 22,703 500 3,095 34,709

Texas Eagle 257 2,598 908 14,657 767 30,492 2,762 1,790 54,231

Northeast Corridor

Acela Express 2,736 421 11 642 8,428 9 117 782 13,146

On Spine Northeast Regional 4,040 211 10 346 5,131 18 16 45 220 10,037

Richmond / Newport News / Norfolk 4,617 3,307 26 1,717 7,534 16 5,682 3,722 4,178 30,799

Roanoke 1,360 915 250 2,088 16 2,297 1,811 349 9,086

Springfeld Shuttles 6 219 4 588 382 20 71 1,290

State Supported

Berkshire Flyer 82 3 13 20 105 116 53 392

Blue Water 325 170 393 2,928 349 263 4,428

Capitol Corridor 765 2,345 713 5,084 0 1,254 4,668 1,223 16,052

Carl Sandburg / Illinois Zephyr 851 652 284 1,460 3,459 333 802 7,841

Carolinian 154 1,222 305 1,844 2,176 3,112 995 9,808

Cascades 227 2,753 588 6,403 5,972 3,865 2,218 22,026

Downeaster 1,179 2,483 428 1,969 120 998 3,710 489 11,376

Ethan Allen Express 1,098 476 244 1,476 138 53 206 3,691

Heartland Flyer 260 132 4,569 4,176 3 9,140

Hiawatha 3,367 836 411 731 521 475 296 6,637

Illini / Saluki 139 521 178 2,009 3 1,211 109 115 4,285

Lincoln / Missouri 24 1,474 929 3,121 311 9,880 3,571 940 20,250

Lincoln Service 79 2,151 394 1,275 559 8,504 4,317 1,035 18,314

Maple Leaf 675 316 219 761 3,051 319 1,389 6,730

Missouri 204 230 2,150 29 4,415 785 284 8,097

New York - Albany 3,799 180 370 738 27 77 1,114 6,305

New York - Niagara Falls 2,559 377 692 1,647 5,190 689 2,116 13,270

Pacifc Surfiner 9,713 20,957 1,839 5,051 4 2,152 13,230 1,598 54,544

Pennsylvanian 381 248 501 3,082 9 1,012 5,233

Pere Marquette 25 362 117 223 1,243 296 93 2,359

Piedmont 1,185 122 994 2,552 1,445 398 6,696

San Joaquins 22 3,556 1,214 4,804 238 13,114 14,496 786 38,230

Vermonter 511 407 195 8,062 245 155 148 9,723

Wolverine 3 1,784 2,250 4,376 4,467 3,174 821 16,875
FY22 Q4 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 13. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line / Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Long Distance

Auto Train 85 808 863 172 1,167 3,095

California Zephyr 747 296 1,734 842 2,144 7,914 13,677

Capitol Ltd 367 54 1,630 359 561 1,160 4,131

Cardinal 3 366 8 1,428 220 327 1,319 3,671

City Of New Orleans 107 5 2,688 338 77 1,130 4,345

Coast Starlight 191 399 3,663 1,801 1,540 2,245 9,839

Crescent 2 66 38 5,345 525 453 866 7,295

Empire Builder 92 498 10,969 473 893 1,683 14,608

Lake Shore Ltd 58 104 3,918 482 108 1,161 5,831

Palmetto 24 12 1,671 138 429 4 3,387 5,665

Silver Star 18 490 51 626 861 428 5 3,546 6,025

Southwest Chief 220 291 2,097 1,098 823 2,697 7,226

Sunset Ltd 75 170 119 591 400 416 1,110 2,881

Texas Eagle 383 62 3,021 442 583 1,786 6,277

Northeast Corridor

Acela Express 258 1,410 444 2,888 1,523 888 54 4,598 12,063

On Spine Northeast Regional 104 1,358 527 1,877 2,213 782 62 4,103 11,026

Richmond / Newport News / 

Norfolk

210 1,292 326 5,528 1,539 941 6 9,306 19,148

Roanoke 54 681 88 2,124 405 536 1,091 4,979

Springfeld Shuttles 15 1,430 1,116 16 58 742 3,377

State Supported

Berkshire Flyer 34 51 85

Blue Water 20 183 2,443 94 64 321 3,125

Capitol Corridor 94 1,524 1,950 2,337 2,658 152 8,715

Carl Sandburg / Illinois Zephyr 568 56 121 245 990

Carolinian 166 1,185 295 564 3,435 5,645

Cascades 10 55 831 619 1,765 886 1,578 5,744

Downeaster 29 13 2,265 220 58 764 3,349

Ethan Allen Express 5 5 1,823 58 25 73 1,989

Heartland Flyer 1 18 24 243 183 469

Hiawatha 21 5 436 82 254 97 895

Illini / Saluki 115 18 68 261 197 495 1,154

Keystone 236 59 193 2 730 1,043 66 977 3,306

Lincoln / Missouri 157 3 634 639 231 735 2,399

Lincoln Service 39 3,291 301 671 1,017 5,319

Maple Leaf 326 85 2,657 266 58 1,152 4,544

Missouri 282 118 180 126 610 1,316

New York - Albany 152 2 506 71 87 253 1,071

New York - Niagara Falls 285 2,780 347 293 1,301 5,006

Pacifc Surfiner 205 8,200 2,472 2,106 97 13,080

Pennsylvanian 29 63 48 43 99 19 266 567

Pere Marquette 95 51 352 303 125 222 1,148

Piedmont 52 694 177 181 386 1,490

San Joaquins 59 11 6,810 2,831 2,741 68 12,520

Vermonter 11 379 69 728 434 227 9 681 2,538

Wolverine 281 233 1,031 131 1,045 200 2,921
FY22 Q4 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 5. Delay Minutes by Service Line

Power BI Desktop

0K

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600K

700K

Service Line

Delay Minutes

Long Distance Northeast Corridor State Supported

178K

48K

120K

417K

95K

320K

95K

51K

89K

Delay Responsibility Amtrak Host Railroad Third Party

1 In Figure 5, Amtrak delays include only Amtrak (non-host) delays. Amtrak as host delays are included with Host 

Railroad delays. This applies also to Figure 6, Figure 7, Figure 9, Figure 10, Figure 11, and Figure 12.
FY22 Q4 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 6. Delay Minutes by Route and Responsibility

Power BI Desktop

0K

20K

40K

60K

80K

100K

Route

Delay Minutes

California Zephyr

Pacific Surfliner

Richmond / Newport News /...

Empire Builder

Texas Eagle

Southwest Chief

Coast Starlight

San Joaquins

Silver Star

Sunset Ltd

Acela Express

On Spine Northeast Regional

Lake Shore Ltd

Crescent

Cascades

Wolverine

Capitol Ltd

Capitol Corridor

Lincoln Service

Lincoln / Missouri

Auto Train

City Of New Orleans

New York - Niagara Falls

Roanoke

Palmetto

Carolinian

Cardinal

Downeaster

Vermonter

Maple Leaf

Hiawatha

New York - Albany

Piedmont

Keystone

Blue Water

Missouri

Carl Sandburg / Illinois Zephyr

Heartland Flyer

Springfield Shuttles

Ethan Allen Express

Pennsylvanian

Illini / Saluki

Pere Marquette

Berkshire Flyer

26K

19K 20K

28K

14K 17K 16K

10K

22K

9K 7K

10K 10K 8K 7K

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26K

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16K 19K 20K 20K 14K

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6K 6K

4K 3K 3K

5K

3K 3K 3K

Delay Responsibility Amtrak Host Railroad Third Party
FY22 Q4 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 7. Class I Host Responsible Train Delay Minutes

* The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

Power BI Desktop

0K

50K

100K

150K

200K

250K

300K

Host Railroad

Delay Minutes

Union Pacific BNSF CSX Norfolk

Southern

CN CP

102K

68K

44K

39K

12K

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*
FY22 Q4 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 8. Train Delay Minutes by Responsibility

Power BI Desktop

0K

200K

400K

600K

800K

Delay Responsibility

Delay Minutes

Amtrak Host Railroad Third Party

346K

832K

235K

Delay Responsibility Amtrak Host Railroad Third Party
FY22 Q4 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line

Power BI Desktop

0

500

1,000

1,500

2,000

Service Line

Delay Minutes per 10K Train Miles

Long Distance State Supported Northeast Corridor

557

370

240

1306

996

474

296

273

253

Delay Responsibility Amtrak Host Railroad Third Party
FY22 Q4 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility

Power BI Desktop

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Service Line and Route

Delay Minutes per 10K Train Miles

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Berkshire Flyer

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

285

610

514 447

638 632

464

618

528

298

831

418

638 607

107

204

335 347

763 800

594

331

178

414

511

186

602

216

589 578

94

459 429

313 342 284 273

518

332 352 387

289 294

819

1346

1459

1450

1133

1146

1593

1170

770

1149

829

1005

1108

2366 2343

351

369

663 567

526

1078

838

749

882

825

1527

869

859

2415

645

785

147

1991

1322

833

1960

637

929

1525

720 745 729

1103 1030

1284

207

320

288

404

363

398

407

324

296

386

230

179

196 270

183

222

326

241

631

173

536

406

110

436

398

256

377

124

84

207

96

234

377

306

318

83

300

366

353

162

361

233

201

Delay Responsibility Amtrak Host Railroad Third Party
FY22 Q4 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility

Power BI Desktop

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Routes

Delay Minutes per 10K Train Miles

Texas Eagle

Sunset Ltd

Heartland Flyer

Lincoln / Missouri

Coast Starlight

Missouri

Cascades

Pacific Surfliner

California Zephyr

Wolverine

Capitol Ltd

City Of New Orleans

Lincoln Service

Silver Star

Berkshire Flyer

Crescent

Cardinal

Lake Shore Ltd

Blue Water

Springfield Shuttles

Auto Train

Ethan Allen Express

San Joaquins

Empire Builder

Southwest Chief

Carolinian

Illini / Saluki

Vermonter

Palmetto

New York - Niagara Falls

Capitol Corridor

Maple Leaf

Pere Marquette

Richmond / Newport News / Norfolk

Hiawatha

Downeaster

Piedmont

Carl Sandburg / Illinois Zephyr

Roanoke

Pennsylvanian

New York - Albany

On Spine Northeast Regional

Acela Express

Keystone

607 638

216

459

632

342

511 518

610

819

514

638

429

831 800

464 447

528 594

763

285

602

289

618

418 414

578

294 298 273 331 313 352 335

589

186

387

178

347 332 284

204

107 94

2343

2366

2415 1991 1593

1960

1527 1525

1459

1284

1450 1146

1322

1005 1078

1170 1133

1149

838 526

1346

859

1103

770 1108

825

785

1030

829 929 749 833 745

663

645

869

729

882 567

720

637

369

351

147

270 196

124

234

398 318

398 366 320 201

288

363 377 230 173

407

404

296

536

631

207

377

361 324

179

436 207 233

386 300

406 306 353

326

84

256 162

110

241

70

83

222

183

96

Delay Responsibility Amtrak Host Railroad Third Party
FY22 Q4 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles

Power BI Desktop

0

500

1,000

1,500

Host Railroad

Delay Minutes per 10K Train Miles

Union Pacific Norfolk

Southern

CN CSX BNSF CP

711

626

489

414

432

192

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

*
FY22 Q4 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specifc service attributes that cover the entire customer journey.

FRA publishes information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. The most recent 

customer satisfaction survey is available in Appendix 4 of this report.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State-supported and long-distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for long-distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report refect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

Table 14. Customer Service Metrics – Defnitions and Notes 

Metric Defnition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY22 Q4 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 75% 90% 80% 83% 73% 59%

California Zephyr 62% 83% 56% 61% 72% 56%

Capitol Limited 74% 84% 67% 78% 79% 58%

Cardinal 73% 84% 69% 76% 77% 58%

City of New Orleans 75% 88% 73% 79% 80% 59%

Coast Starlight 72% 83% 69% 72% 78% 56%

Crescent 75% 84% 72% 75% 80% 57%

Empire Builder 73% 86% 70% 67% 76% 56%

Lake Shore Ltd 77% 86% 75% 77% 79% 57%

Palmetto 79% 84% 78% 80% 84% 67%

Silver Star 64% 78% 62% 66% 73% 51%

Southwest Chief 68% 84% 63% 67% 73% 58%

Sunset Limited 66% 83% 56% 69% 75% 56%

Texas Eagle 60% 78% 58% 65% 72% 49%

Northeast Corridor

Acela Express 87% 90% 83% 88% 88% 70%

Northeast Regional 84% 88% 77% 87% 88% 68%

State Supported

Blue Water 85% 90% 80% 86% 87% 70%

Capitol Corridor 88% 92% 84% 91% 93% 76%

Carolinian 77% 84% 74% 78% 83% 67%

Cascades 77% 91% 72% 82% 82% 65%

Downeaster 93% 96% 87% 95% 96% 81%

Empire South 86% 92% 81% 90% 89% 43%

Empire West/Maple Leaf 88% 92% 85% 86% 90% 71%

Ethan Allen 82% 88% 75% 84% 86% 66%

Heartland Flyer 84% 90% 79% 87% 87% 77%

Hiawatha 92% 95% 88% 93% 94% 52%

Illini / Saluki 83% 90% 80% 82% 88% 70%

Illinois Zephyr/Carl Sandburg 87% 93% 83% 91% 90% 77%

Keystone 93% 93% 89% 92% 94% 56%

Lincoln Service 78% 87% 76% 86% 82% 67%

Missouri River Runner 69% 92% 66% 81% 83% 61%

New Haven - Springfeld 87% 91% 79% 89% 92% 73%

Pacifc Surfiner 86% 90% 82% 86% 90% 76%

Pennsylvanian 90% 92% 86% 87% 92% 72%

Pere Marquette 87% 96% 87% 90% 91% 74%

Piedmont 91% 95% 90% 94% 93% 71%

San Joaquin 84% 90% 85% 82% 87% 68%

Vermonter 85% 91% 75% 84% 90% 65%

Washington-Lynchburg/

Roanoke 82% 87% 74% 83% 88% 67%

Washington-Newport News 82% 86% 75% 83% 87% 70%

Washington-Norfolk 86% 90% 78% 85% 90% 70%

Washington-Richmond 83% 91% 75% 85% 90% 72%

Wolverine 78% 87% 73% 82% 82% 63%
FY22 Q4 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 79% 92% 85% 85% 75% 61%

California Zephyr 76% 87% 70% 69% 81% 61%

Capitol Limited 77% 85% 71% 80% 81% 59%

Cardinal 76% 86% 73% 79% 78% 61%

City of New Orleans 79% 89% 78% 81% 81% 61%

Coast Starlight 76% 85% 72% 75% 81% 58%

Crescent 79% 85% 76% 77% 81% 59%

Empire Builder 79% 88% 77% 70% 79% 57%

Lake Shore Ltd 80% 87% 77% 79% 81% 58%

Palmetto 81% 85% 81% 81% 86% 68%

Silver Star 73% 82% 71% 73% 79% 56%

Southwest Chief 80% 88% 76% 74% 78% 65%

Sunset Limited 78% 88% 68% 77% 83% 62%

Texas Eagle 69% 82% 67% 70% 77% 52%

Northeast Corridor

Acela Express 87% 90% 83% 88% 88% 70%

Northeast Regional 84% 88% 77% 87% 88% 68%

State Supported

Blue Water 88% 91% 84% 87% 88% 71%

Capitol Corridor 90% 93% 86% 92% 93% 77%

Carolinian 84% 87% 83% 82% 87% 70%

Cascades 83% 92% 78% 85% 85% 67%

Downeaster 95% 96% 89% 96% 96% 82%

Empire South 89% 93% 85% 91% 90% 45%

Empire West/Maple Leaf 90% 93% 88% 87% 91% 72%

Ethan Allen 89% 91% 83% 88% 88% 68%

Heartland Flyer 86% 91% 82% 87% 88% 76%

Hiawatha 93% 95% 90% 93% 94% 52%

Illini / Saluki 86% 91% 83% 83% 88% 73%

Illinois Zephyr/Carl Sandburg 90% 94% 86% 92% 90% 76%

Keystone 94% 93% 90% 92% 94% 57%

Lincoln Service 83% 88% 81% 88% 84% 68%

Missouri River Runner 86% 95% 84% 90% 91% 75%

New Haven - Springfeld 89% 92% 83% 90% 93% 75%

Pacifc Surfiner 89% 91% 86% 88% 91% 77%

Pennsylvanian 91% 92% 89% 88% 92% 72%

Pere Marquette 92% 97% 92% 92% 93% 78%

Piedmont 93% 96% 92% 94% 94% 73%

San Joaquin 87% 91% 89% 84% 89% 70%

Vermonter 90% 91% 81% 85% 92% 64%

Washington- Lynchburg/Roanoke 90% 90% 83% 86% 92% 72%

Washington-Newport News 87% 88% 81% 84% 89% 72%

Washington-Norfolk 90% 91% 84% 86% 92% 72%

Washington-Richmond 90% 93% 82% 88% 92% 74%

Wolverine 86% 89% 80% 85% 86% 66%
FY22 Q4 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

Power BI Desktop

50%

60%

70%

80%

90%

Service Line & Route

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

75%

62%

74%

73%

75%

72%

75%

73%

77%

79%

64%

68%

66%

60%

87%

84%

85%

88%

77%

77%

93%

86%

88%

82%

84%

92%

83%

87%

93%

78%

69%

87%

86%

90%

87%

91%

84%

85%

82%

82%

86%

83%

78%

79%

76%

77%

76%

79%

76%

79%

79%

80%

81%

73%

80%

78%

69%

87%

84%

88%

90%

84%

83%

95%

89%

90%

89%

86%

93%

86%

90%

94%

83%

86%

89%

89%

91%

92%

93%

87%

90%

90%

87%

90%

90%

86%

Non-Adjusted Overall Service Non-Adjusted Overall Service Adjusted Overall Service Adjusted Overall Service
FY22 Q4 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service

Power BI Desktop

50%

60%

70%

80%

90%

Route

Customer Satisfaction

Downeaster

Keystone

Hiawatha

Piedmont

Pennsylvanian

Capitol Corridor

Empire West/Maple Leaf

Pere Marquette

Acela Express

Illinois Zephyr/Carl Sandburg

New Haven - Springfield

Pacific Surfliner

Washington-Norfolk

Empire South

Vermonter

Blue Water

Heartland Flyer

San Joaquin

Northeast Regional

Washington-Richmond

Illini / Saluki

Washington-Lynchburg/Roanoke

Washington-Newport News

Ethan Allen

Palmetto

Lincoln Service

Wolverine

Carolinian

Cascades

Lake Shore Ltd

Auto Train

Crescent

City of New Orleans

Capitol Limited

Empire Builder

Cardinal

Coast Starlight

Missouri River Runner

Southwest Chief

Sunset Limited

Silver Star

California Zephyr

Texas Eagle

93%

93%

92%

91%

90%

88%

88%

87%

87%

87%

87%

86%

86%

86%

85%

85%

84%

84%

84%

83%

83%

82%

82%

82%

79%

78%

78%

77%

77%

77%

75%

75%

75%

74%

73%

73%

72%

69%

68%

66%

64%

62%

60%

95%

94%

93%

93%

91%

90%

90%

92%

87%

90%

89%

89%

90%

89%

90%

88%

86%

87%

84%

90%

86%

90%

87%

89%

81%

83%

86%

84%

83%

80%

79%

79%

79%

77%

79%

76%

76%

86%

80%

78%

73%

76%

69%

Non-Adjusted Overall Service Adjusted Overall Service
FY22 Q4 Page 50

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 17. Financial Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Ofce 

of Management and 

Budget’s gross domestic 

product chain defator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefts, and Amtrak’s Ofce of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State-supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY22 Q4 Page 51

V. Quarterly Reporting Data Categories 

Table 18. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 111%

California Zephyr 47%

Capitol Limited 50%

Cardinal 32%

City of New Orleans 37%

Coast Starlight 55%

Crescent 41%

Empire Builder 59%

Lake Shore Ltd 53%

Palmetto 75%

Silver Meteor -5%

Silver Star 53%

Southwest Chief 36%

Sunset Limited 20%

Texas Eagle 44%

Northeast Corridor

Acela Express 110%

NEC Special Trains 35%

Northeast Regional 115%

State Supported

Adirondack 113%

Berkshire Flyer 63%

Blue Water 101%

Capitol Corridor 86%

Carolinian 82%

Cascades 90%

Downeaster 93%

Empire South 88%

Empire West/Maple Leaf 85%

Ethan Allen 133%

Heartland Flyer 82%

Hiawatha 101%

Hoosier State 12417%1

Illini / Saluki 141%

Illinois Zephyr/Carl Sandburg 99%

Keystone 64%

Lincoln Service 112%

Missouri River Runner 109%

New Haven - Springfeld 62%

Non-NEC Special Trains 174%

Pacifc Surfiner 82%

Pennsylvanian 75%

Pere Marquette 90%

Piedmont 70%

San Joaquin 83%

Vermonter 87%

Washington-Lynchburg/Roanoke 58%

Washington-Newport News 71%

Washington-Norfolk 60%

Washington-Richmond -17%

Wolverine 98%

System-Wide

National Train Service 82%

System-wide (Total Amtrak) 83%

1 The Hoosier State incurred fnancial activity due to a one-time third party credit, although the route hasn’t operated since FY 2019. 
FY22 Q4 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 15. Cost Recovery by Service Line and Route

Power BI Desktop

0%

50%

100%

Service Line & Route

Cost Recovery

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

111%

47%

50%

32%

37%

55%

41%

59%

53%

75%

-5%

53%

36%

20%

44%

110%

115% 113%

63%

101%

86%

82%

90%

93%

88%

85%

133%

82%

101%

141%

99%

64%

112%

109%

62%

82%

75%

90%

70%

83%

87%

58%

71%

60%

-17%

98%
FY22 Q4 Page 53

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 16. Cost Recovery by Route

Power BI Desktop

0%

50%

100%

Route

Cost Recovery

Illini / Saluki

Ethan Allen

Northeast Regional

Adirondack

Lincoln Service

Auto Train

Acela Express

Missouri River Runner

Blue Water

Hiawatha

Illinois Zephyr/Carl Sandburg

Wolverine

Downeaster

Pere Marquette

Cascades

Empire South

Vermonter

Capitol Corridor

Empire West/Maple Leaf

San Joaquin

Heartland Flyer

Carolinian

Pacific Surfliner

Pennsylvanian

Palmetto

Washington-Newport News

Piedmont

Keystone

Berkshire Flyer

New Haven - Springfield

Washington-Norfolk

Empire Builder

Washington-Lynchburg/Roanoke

Coast Starlight

Silver Star

Lake Shore Ltd

Capitol Limited

California Zephyr

Texas Eagle

Crescent

City of New Orleans

Southwest Chief

Cardinal

Sunset Limited

Silver Meteor

Washington-Richmond

141%

133%

115% 113% 112% 111% 110% 109%

101% 101% 99% 98%

93%

90% 90% 88% 87% 86% 85% 83% 82% 82% 82%

75% 75%

71% 70%

64% 63% 62%

60% 59% 58%

55% 53% 53%

50%

47%

44%

41%

37% 36%

32%

20%

-5%

-17%
FRA Quarterly Report

FY22 Q4 Page 54

V. Quarterly Reporting Data Categories 

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 130% 130%

California Zephyr 60% 60%

Capitol Limited 66% 66%

Cardinal 43% 43%

City of New Orleans 47% 47%

Coast Starlight 67% 67%

Crescent 50% 50%

Empire Builder 73% 73%

Lake Shore Ltd 65% 65%

Palmetto 97% 97%

Silver Meteor -6% -6%

Silver Star 64% 64%

Southwest Chief 45% 45%

Sunset Limited 26% 26%

Texas Eagle 52% 52%

Northeast Corridor

Acela Express 144% 144%

NEC Special Trains 125% 125%

Northeast Regional 159% 159%

State Supported

Adirondack 0% 136%

Berkshire Flyer 7% 115%

Blue Water 55% 116%

Capitol Corridor 41% 109%

Carolinian 98% 97%

Cascades 62% 109%

Downeaster 70% 115%

Empire South 169% 123%

Empire West/Maple Leaf 58% 99%

Ethan Allen 43% 188%

Heartland Flyer 38% 110%

Hiawatha 63% 113%

Hoosier State1 0% 12417%

Illini / Saluki 56% 164%

Illinois Zephyr/Carl Sandburg 29% 114%

Keystone 40% 83%

Lincoln Service 55% 129%

Missouri River Runner 52% 131%

New Haven - Springfeld 28% 81%

Non-NEC Special Trains 389% 389%

Pacifc Surfiner 69% 102%

Pennsylvanian 67% 92%

Pere Marquette 71% 110%

Piedmont 53% 87%

San Joaquin 30% 98%

Vermonter 40% 116%

Washington-Lynchburg/

Roanoke

67% 70%

Washington-Newport News 66% 81%

Washington-Norfolk 68% 73%

Washington-Richmond 30% -22%

Wolverine 68% 115%

System-Wide

National Train Service 91% 104%

System-wide (Total Amtrak) 74% 85%

1 The Hoosier State incurred fnancial activity due to a one-time third party credit, although the route hasn’t operated since FY 2019.
FY22 Q4 Page 55

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

Without State Operating Payments With State Operating Payments Power BI Desktop

0%

50%

100%

150%

Service Line & Route

Avoidable Operating Expenses Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

130%

60%

66%

43%

47%

67%

50%

73%

65%

97%

-6%

64%

45%

26%

52%

144%

159%

0%

7%

55%

41%

98%

62%

70%

169%

58%

43%

38%

63%

56%

29%

40%

55%

52%

28%

69%

67%

71%

53%

30%

40%

67%

66%

68%

30%

68%

130%

60%

66%

43%

47%

67%

50%

73%

65%

97%

-6%

64%

45%

26%

52%

144%

159%

136%

115%

116%

109%

97%

109%

115%

123%

99%

188%

110%

113%

164%

114%

83%

129%

131%

81%

102%

92%

110%

87%

98%

116%

70%

81%

73%

-22%

115%

Without State Operating Payments With State Operating Payments
FY22 Q4 Page 56

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route

Without State Operating Payments With State Operating Payments

Power BI Desktop

0%

50%

100%

150%

Route

Avoidable Operating Expenses Covered by Passenger Revenue

Empire South

Northeast Regional

Acela Express

Auto Train

Carolinian

Palmetto

Empire Builder

Pere Marquette

Downeaster

Pacific Surfliner

Washington-Norfolk

Wolverine

Pennsylvanian

Coast Starlight

Washington-Lynchburg/Roanoke

Capitol Limited

Washington-Newport News

Lake Shore Ltd

Silver Star

Hiawatha

Cascades

California Zephyr

Empire West/Maple Leaf

Illini / Saluki

Blue Water

Lincoln Service

Piedmont

Texas Eagle

Missouri River Runner

Crescent

City of New Orleans

Southwest Chief

Cardinal

Ethan Allen

Capitol Corridor

Keystone

Vermonter

Heartland Flyer

San Joaquin

Washington-Richmond

Illinois Zephyr/Carl Sandburg

New Haven - Springfield

Sunset Limited

Berkshire Flyer

Adirondack

Silver Meteor

169%

159%

144%

130%

98%

97%

73%

71%

70%

69%

68%

68%

67%

67%

67%

66%

66%

65%

64%

63%

62%

60%

58%

56%

55%

55%

53%

52%

52%

50%

47%

45%

43%

43%

41%

40%

40%

38%

30%

30%

29%

28%

26%

7%

0%

-6%

123%

159%

144%

130%

97%

97%

73%

110%

115%

102%

73%

115%

92%

67%

70%

66%

81%

65%

64%

113%

109%

60%

99%

164%

116%

129%

87%

52%

131%

50%

47%

45%

43%

188%

109%

83%

116%

110%

98%

-22%

114%

81%

26%

115%

136%

-6%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q4 Page 57

V. Quarterly Reporting Data Categories 

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 112% 112%

California Zephyr 48% 48%

Capitol Limited 50% 50%

Cardinal 32% 32%

City of New Orleans 38% 38%

Coast Starlight 55% 55%

Crescent 41% 41%

Empire Builder 59% 59%

Lake Shore Ltd 54% 54%

Palmetto 75% 75%

Silver Meteor -7% -7%

Silver Star 54% 54%

Southwest Chief 37% 37%

Sunset Limited 21% 21%

Texas Eagle 44% 44%

Northeast Corridor

Acela Express 109% 109%

NEC Special Trains 31% 31%

Northeast Regional 113% 113%

State Supported

Adirondack 0% 115%

Berkshire Flyer 4% 63%

Blue Water 49% 102%

Capitol Corridor 33% 87%

Carolinian 83% 82%

Cascades 52% 91%

Downeaster 56% 92%

Empire South 121% 88%

Empire West/Maple Leaf 49% 84%

Ethan Allen 30% 134%

Heartland Flyer 29% 83%

Hiawatha 56% 100%

Hoosier State1 0% 12417%

Illini / Saluki 48% 141%

Illinois Zephyr/Carl Sandburg 26% 100%

Keystone 30% 62%

Lincoln Service 48% 112%

Missouri River Runner 43% 110%

New Haven - Springfeld 22% 63%

Non-NEC Special Trains 174% 174%

Pacifc Surfiner 55% 82%

Pennsylvanian 55% 75%

Pere Marquette 58% 90%

Piedmont 42% 70%

San Joaquin 26% 83%

Vermonter 30% 88%

Washington-Lynchburg/

Roanoke

56% 58%

Washington-Newport News 58% 71%

Washington-Norfolk 56% 60%

Washington-Richmond 23% -17%

Wolverine 58% 98%

System-Wide

National Train Service 72% 82%

System-wide (Total Amtrak) 57% 65%

1 The Hoosier State incurred fnancial activity due to a one-time third party credit, although the route hasn’t operated since FY 2019.
FY22 Q4 Page 58

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route

Without State Operating Payments With State Operating Payments Power BI Desktop

0%

50%

100%

Service Line & Route

Fully Allocated Costs Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

112%

48%

50%

32%

38%

55%

41%

59%

54%

75%

-7%

54%

37%

21%

44%

109%

113%

0%

4%

49%

33%

83%

52%

56%

121%

49%

30%

29%

56%

48%

26%

30%

48%

43%

22%

55%

55%

58%

42%

26%

30%

56%

58%

56%

23%

58%

112%

48%

50%

32%

38%

55%

41%

59%

54%

75%

-7%

54%

37%

21%

44%

109%

113%

115%

63%

102%

87%

82%

91%

92%

88%

84%

134%

83%

100%

141%

100%

62%

112%

110%

63%

82%

75%

90%

70%

83%

88%

58%

71%

60%

-17%

98%

Without State Operating Payments With State Operating Payments
FY22 Q4 Page 59

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Without State Operating Payments With State Operating Payments

Power BI Desktop

0%

50%

100%

Route

Fully Allocated Costs Covered by Passenger Revenue

Empire South

Northeast Regional

Auto Train

Acela Express

Carolinian

Palmetto

Empire Builder

Wolverine

Pere Marquette

Washington-Newport News

Washington-Norfolk

Downeaster

Washington-Lynchburg/Roanoke

Hiawatha

Coast Starlight

Pacific Surfliner

Pennsylvanian

Silver Star

Lake Shore Ltd

Cascades

Capitol Limited

Empire West/Maple Leaf

Blue Water

Illini / Saluki

California Zephyr

Lincoln Service

Texas Eagle

Missouri River Runner

Piedmont

Crescent

City of New Orleans

Southwest Chief

Capitol Corridor

Cardinal

Ethan Allen

Keystone

Vermonter

Heartland Flyer

San Joaquin

Illinois Zephyr/Carl Sandburg

Washington-Richmond

New Haven - Springfield

Sunset Limited

Berkshire Flyer

Adirondack

Silver Meteor

121%

113%

112%

109%

83%

75%

59%

58%

58%

58%

56%

56%

56%

56%

55%

55%

55%

54%

54%

52%

50%

49%

49%

48%

48%

48%

44%

43%

42%

41%

38%

37%

33%

32%

30%

30%

30%

29%

26%

26%

23%

22%

21%

4%

0%

-7%

88%

113%

112%

109%

82%

75%

59%

98%

90%

71%

60%

92%

58%

100%

55%

82%

75%

54%

54%

91%

50%

84%

102%

141%

48%

112%

44%

110%

70%

41%

38%

37%

87%

32%

134%

62%

88%

83%

83%

100%

-17%

63%

21%

63%

115%

-7%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q4 Page 60

V. Quarterly Reporting Data Categories 

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 377 65,271

California Zephyr 152 75,423

Capitol Limited 147 47,802

Cardinal 97 21,229

City of New Orleans 143 39,937

Coast Starlight 201 105,003

Crescent 135 50,205

Empire Builder 178 98,639

Lake Shore Ltd 223 106,301

Palmetto 136 69,163

Silver Meteor Did not operate Did not operate

Silver Star 264 125,564

Southwest Chief 161 69,326

Sunset Limited 107 19,764

Texas Eagle 154 72,830

Northeast Corridor

Acela Express 200 664,115

NEC Special Trains - -

Northeast Regional 294 2,185,089

State Supported

Adirondack Did not operate Did not operate

Berkshire Flyer 76 1,641

Blue Water 155 46,414

Capitol Corridor 68 199,180

Carolinian 216 79,827

Cascades 128 120,917

Downeaster 99 149,469

Empire South 194 287,547

Empire West/Maple Leaf 118 109,952

Ethan Allen 67 27,639

Heartland Flyer 87 18,179

Hiawatha 123 164,320

Illini / Saluki 157 51,779

Illinois Zephyr/Carl Sandburg 62 34,133

Keystone 75 238,907

Lincoln Service 144 136,685

Missouri River Runner 83 39,555

New Haven - Springfeld 59 84113

Non-NEC Special Trains - -

Pacifc Surfiner 142 523,941

Pennsylvanian 171 49,779

Pere Marquette 130 28,080

Piedmont 79 63,166

San Joaquin 87 201,701

Vermonter 70 27,006

Washington-Lynchburg/

Roanoke

134 84,377

Washington-Newport News 176 91,157

Washington-Norfolk 144 124,116

Washington-Richmond 125 35,595

Wolverine 168 108,990

System-Wide

National Train Service 175 6,943,826

System-wide (Total Amtrak) 175 6,943,826
FY22 Q4 Page 61

FRA Quarterly Report V. Quarterly Reporting Data Categories

Power BI Desktop

-

0.5M

1.0M

1.5M

2.0M

Service Line & Route

Total Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

77K

69K

54K

21K

42K

105K

51K

76K

78K

83K

134K

60K

21K

73K

615K

1,981K

-

37K

186K

78K

106K

117K

277K

102K

14K

18K

139K

53K

37K

220K

130K

27K

93K

453K

48K

24K

56K

197K

21K

62K

53K

87K

29K

101K

65K

75K

48K

21K

40K

105K

50K

99K

106K

69K

126K

69K

20K

73K

664K

2,185K

2K

46K

199K

80K

121K

149K

288K

110K

28K

18K

164K

52K

34K

239K

137K

40K

84K

524K

50K

28K

63K

202K

27K

84K

91K

124K

36K

109K

FY22 Q3 FY22 Q4

Figure 21. Total Ridership by Service Line and Route
FY22 Q4 Page 62

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 22. Total Ridership by Route

Power BI Desktop

-

0.5M

1.0M

1.5M

2.0M

Route

Total Ridership

Northeast Regio...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corridor

Hiawatha

Downeaster

Lincoln Service

Silver Star

Washington-Norfolk

Cascades

Empire West/Maple Leaf

Wolverine

Lake Shore Ltd

Coast Starlight

Empire Builder

Washington-Newport News

Washington-Lynchburg/Roanoke

New Haven - Springfield

Carolinian

California Zephyr

Texas Eagle

Southwest Chief

Palmetto

Auto Train

Piedmont

Illini / Saluki

Crescent

Pennsylvanian

Capitol Limited

Blue Water

City of New Orleans

Missouri River Runner

Washington-Richmond

Illinois Zephyr/Carl Sandburg

Pere Marquette

Ethan Allen

Vermonter

Cardinal

Sunset Limited

Heartland Flyer

Berkshire Flyer

1,981K

615K

453K

277K

220K

197K

186K

139K

117K

130K

134K

87K

106K

102K

101K

78K

105K

76K

53K

62K

93K

78K

69K

73K

60K

83K

77K

56K

53K

51K

48K

54K

37K

42K

27K

29K

37K

24K

14K

21K

21K

21K

18K

-

2,185K

664K

524K

288K

239K

202K

199K

164K

149K

137K

126K

124K

121K

110K

109K

106K

105K

99K

91K

84K

84K

80K

75K

73K

69K

69K

65K

63K

52K

50K

50K

48K

46K

40K

40K

36K

34K

28K

28K

27K

21K

20K

18K

2K

FY22 Q3 FY22 Q4
FY22 Q4 Page 63

FRA Quarterly Report V. Quarterly Reporting Data Categories

Power BI Desktop

-

50

100

150

200

250

300

350

Service Line & Route

Average Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

236

161

162

88

151

190

132

162

188

146

262

164

114

153

209

311

128

61

197

111

79

196

113

38

87

105

157

64

75

115

86

46

117

164

114

69

86

52

208

198

155

95

135

377

152

147

97

143

201

135

178

223

136

264

161

107

154

200

294

76

155

68

216

128

99

194

118

67

87

123

157

62

75

144

83

59

142

171

130

79

87

70

134

176

144

125

168

FY22 Q3 FY22 Q4

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route
FY22 Q4 Page 64

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route

FY22 Q1 FY22 Q2 Power BI Desktop

-

50

100

150

200

250

300

350

Route

Average Ridership

Auto Train

Northeast Regional

Silver Star

Lake Shore Ltd

Carolinian

Coast Starlight

Acela Express

Empire South

Empire Builder

Washington-Newport News

Pennsylvanian

Wolverine

Southwest Chief

Illini / Saluki

Blue Water

Texas Eagle

California Zephyr

Capitol Limited

Lincoln Service

Washington-Norfolk

City of New Orleans

Pacific Surfliner

Palmetto

Crescent

Washington-Lynchburg/Roanoke

Pere Marquette

Cascades

Washington-Richmond

Hiawatha

Empire West/Maple Leaf

Sunset Limited

Downeaster

Cardinal

Heartland Flyer

San Joaquin

Missouri River Runner

Piedmont

Berkshire Flyer

Keystone

Vermonter

Capitol Corridor

Ethan Allen

Illinois Zephyr/Carl Sandburg

New Haven - Springfield

236

311

262

188

197

190

209

196

162

198

164

135

164

157

128

153

161

162

115

155

151

117

146

132

208

114

111

95

105

113

114

79

88

87

86

86

69

75

52

61

38

64

46

377

294

264

223

216

201

200

194

178

176

171

168

161

157

155

154

152

147

144

144

143

142

136

135

134

130

128

125

123

118

107

99

97

87

87

83

79

76

75

70

68

67

62

59

FY22 Q3 FY22 Q4
FY22 Q4 Page 65

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 25. Train Miles by FY 2022 Quarter

Power BI Desktop

0M

2M

4M

6M

8M

Amtrak System-Wide

FY22 Train Miles

Q1 Q2 Q3 Q4

8.8M

7.4M

8.0M

8.6M
FY22 Q4 Page 66

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 26. Train Miles by FY 2022 Quarter and Service Line

Power BI Desktop

0.0M

0.5M

1.0M

1.5M

2.0M

2.5M

3.0M

3.5M

Service Line

FY22 Train Miles

Long Distance Northeast Corridor State Supported

3.7M

1.8M

3.4M

2.8M

1.5M

3.1M

3.0M

1.7M

3.3M

3.2M

2.0M

3.4M

Q1 Q2 Q3 Q4
FY22 Q4 Page 67

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefts metrics are reported annually, and they were included for the frst time in the FY 2022 

frst quarter report, covering all of FY 2021. Public benefts metrics data for FY 2021 is also available 

for download at railroads.dot.gov.

Table 22. Public Benefts Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data is available for download at railroads.dot.

gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data is available for download at railroads.dot.

gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data is available for download at railroads.dot.

gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data is available for download at railroads.dot.

gov.
FY22 Q4 Page 68

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 23. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela Express 2103 95.8% Acela Express 2254 76.4% Capitol Corridor 547 82.6%

2106 80.2% 2255 81.0% 548 99.3%

2121 79.1% 2256 69.8% 549 92.5%

2122 71.4% 2257 78.4% 551 92.9%

2126 71.4% 2259 74.8% 720 90.5%

2150 85.6% Auto Train 52 52.1% 723 91.9%

2151 92.2% 53 57.6% 724 79.3%

2152 78.0% Berkshire Flyer 1234 0.0% 727 85.2%

2153 90.0% 1235 74.4% 728 91.2%

2154 79.3% 1244 31.5% 729 56.1%

2155 78.2% 1245 77.3% 732 83.6%

2159 67.5% Blue Water 364 58.7% 736 73.8%

2160 77.5% 365 84.9% 737 82.3%

2163 63.0% California Zephyr 5 15.6% 741 77.0%

2164 66.9% 6 8.5% 742 66.7%

2167 81.6% 1005 0.0% 743 80.3%

2168 62.5% 1006 34.0% 744 83.7%

2169 79.4% Capitol Corridor 521 94.2% 745 90.7%

2170 70.2% 522 98.0% 746 82.2%

2172 75.1% 523 93.5% 747 85.0%

2173 83.9% 524 89.7% 748 77.5%

2190 95.5% 525 98.1% 751 82.3%

2193 78.0% 527 85.5% Capitol Ltd 29 41.0%

2203 82.3% 528 90.6% 30 31.3%

2205 83.4% 531 92.6% Cardinal 50 31.7%

2213 68.2% 532 91.8% 51 44.4%

2218 92.2% 534 87.5% Carl Sandburg / 

Illinois Zephyr

380 81.2%

2222 83.2% 536 90.6% 381 88.9%

2224 71.3% 538 78.6% 382 68.3%

2248 57.1% 540 92.1% 383 69.2%

2249 94.7% 541 62.9% Carolinian 79 57.5%

2250 76.6% 542 87.9% 80 43.8%

2251 82.6% 543 93.4% Cascades 500 45.3%

2252 74.0% 545 89.0% 503 63.6%

2253 75.3% 546 71.9% 504 65.2%
FY22 Q4 Page 69

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Cascades 505 49.2% Empire Builder 8 45.2% Keystone 622 97.4%

507 55.1% 27 55.0% 637 99.8%

508 33.3% 28 36.1% 638 93.9%

516 35.5% Ethan Allen 

Express

290 64.8% 639 95.6%

519 32.6% 291 68.6% 640 96.4%

City Of New 

Orleans

58 50.3% Heartland Flyer 821 52.4% 641 98.3%

59 49.3% 822 38.9% 642 94.4%

1058 51.9% Hiawatha 329 95.7% 643 98.1%

1059 64.6% 330 100.0% 644 92.9%

Coast Starlight 11 58.1% 331 99.4% 645 96.6%

14 27.5% 332 97.5% 647 96.6%

Crescent 19 53.3% 333 89.0% 648 91.0%

20 61.0% 334 92.3% 649 97.3%

Downeaster 680 93.3% 335 93.8% 650 94.7%

681 85.7% 336 86.4% 651 96.8%

682 78.6% 337 90.5% 652 92.1%

683 67.6% 338 88.3% 653 90.6%

684 85.0% 339 96.7% 654 88.9%

685 80.1% 340 88.8% 656 91.6%

686 65.6% 341 92.0% 657 85.9%

687 78.6% 342 96.7% 658 97.0%

688 86.0% 343 89.2% 660 90.6%

689 94.8% Illini / Saluki 390 70.0% 661 95.7%

690 100.0% 393 52.4% 662 96.0%

691 83.7% Keystone 600 93.2% 663 86.4%

692 90.8% 601 100.0% 664 100.0%

693 70.6% 605 98.4% 665 97.8%

694 63.4% 609 94.7% 666 92.4%

695 78.5% 610 86.5% 667 98.9%

696 56.5% 611 91.6% 669 93.8%

697 78.9% 612 91.7% 670 94.4%

698 77.2% 615 100.0% 671 95.0%

699 99.1% 618 99.3% 672 91.5%

1689 92.4% 619 97.4% 674 100.0%

Empire Builder 7 64.1% 620 97.0% Lake Shore Ltd 48 65.7%
FY22 Q4 Page 70

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Lake Shore Ltd 49 60.3% New York - 

Niagara Falls

284 83.9% On Spine 

Northeast 

Regional

179 89.7%

448 58.8% On Spine 

Northeast 

Regional

111 100.0% 180 82.2%

449 63.8% 121 80.5% 182 87.9%

Lincoln / Missouri 318 27.2% 122 73.6% 183 96.7%

319 37.3% 126 79.2% 184 79.7%

Lincoln Service 300 68.2% 129 92.0% 189 93.9%

301 64.2% 132 88.8% 190 88.9%

302 78.8% 134 76.4% 192 94.6%

305 50.2% 135 87.4% 193 75.5%

306 74.4% 137 74.9% 196 80.9%

307 51.1% 139 88.5% Pacific Surfliner 562 94.1%

Maple Leaf 63 71.9% 140 81.8% 564 81.7%

64 74.7% 141 81.9% 567 86.2%

Missouri 311 34.2% 143 84.5% 568 99.4%

316 31.3% 146 88.9% 572 81.7%

New York - Albany 230 94.4% 148 83.2% 573 88.8%

232 93.7% 149 91.2% 580 85.3%

233 65.2% 150 97.0% 581 68.2%

234 96.4% 152 89.9% 583 87.7%

236 89.4% 154 93.5% 586 83.7%

237 87.1% 155 95.5% 588 87.7%

238 81.9% 159 100.0% 589 100.0%

239 95.9% 160 92.4% 591 86.7%

241 89.2% 161 59.5% 594 78.6%

243 96.4% 162 75.1% 595 91.6%

244 87.3% 163 57.3% 761 69.0%

250 97.0% 165 79.9% 765 62.9%

253 61.1% 166 46.1% 770 64.9%

256 91.9% 167 94.3% 774 78.8%

259 86.8% 168 82.9% 777 69.3%

260 96.4% 169 76.2% 784 82.3%

261 89.2% 172 75.8% 785 58.5%

280 94.5% 173 81.1% 794 56.4%

281 68.7% 175 66.4% Palmetto 89 69.0%

283 54.2% 178 87.8% 90 59.8%
FY22 Q4 Page 71

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pennsylvanian 42 67.4% Roanoke 66 78.5% Springfield 

Shuttles

463 83.4%

43 68.5% 145 74.3% 464 56.2%

Pere Marquette 370 72.5% 147 77.6% 465 84.5%

371 85.5% 151 87.7% 467 100.0%

Piedmont 73 86.5% 156 59.5% 470 83.8%

74 73.5% 171 54.8% 471 99.2%

75 67.1% 176 32.4% 473 95.8%

76 71.8% San Joaquins 702 71.1% 474 84.3%

77 69.3% 703 78.9% 475 89.5%

78 78.7% 710 72.5% 476 38.7%

Richmond / 

Newport News / 

Norfolk

65 83.8% 711 75.6% 478 86.5%

67 91.0% 712 80.1% 479 98.7%

82 64.4% 713 68.1% 488 64.8%

84 67.7% 714 75.5% 490 100.0%

85 79.7% 715 73.1% 494 47.2%

86 71.1% 716 73.5% 495 89.5%

87 61.1% 717 66.4% 497 100.0%

88 68.8% 718 75.3% 499 100.0%

93 60.9% 719 72.5% Sunset Ltd 1 10.8%

94 56.7% Silver Star 91 18.4% 2 6.7%

95 69.1% 92 22.6% Texas Eagle 21 34.4%

96 85.7% Southwest Chief 3 20.4% 22 29.5%

99 51.9% 4 15.7% Vermonter 54 74.7%

124 57.9% Springfield 

Shuttles

400 96.8% 55 58.6%

125 68.0% 405 95.1% 56 76.0%

138 47.5% 409 100.0% 57 66.0%

153 75.0% 412 76.9% Wolverine 350 51.7%

157 81.7% 416 73.5% 351 68.8%

158 68.9% 417 92.7% 352 55.0%

164 68.4% 432 100.0% 353 74.5%

174 74.7% 450 93.5% 354 64.4%

185 85.3% 451 94.6% 355 59.7%

186 71.4% 458 86.6%

194 73.8% 460 82.4%

195 69.5% 461 91.0%
FY22 Q4 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 24: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2103 26 9 9 26 6 7 15 4 7 6 115 20 10 71 6 2 109 224

2106 8 5 67 82 33 36 24 57 2 314 7 5 196 37 6 8 10 12 281 595

2121 63 32 15 18 10 23 18 6 22 26 233 7 2 14 29 30 3 12 97 330

2122 39 79 12 10 8 43 36 44 2 6 279 6 139 13 190 4 5 47 404 683

2126 88 38 9 63 8 42 54 83 53 438 8 17 25 21 20 4 6 101 539

2150 44 3 11 10 15 22 5 10 3 123 5 2 108 15 15 3 5 153 276

2151 13 17 38 21 25 20 21 2 3 15 175 12 15 13 36 1 77 252

2152 162 38 22 130 8 30 39 14 32 48 8 19 550 13 4 42 120 27 8 13 2 4 233 783

2153 19 20 52 5 11 33 23 19 182 3 6 15 55 35 2 19 4 9 148 330

2154 79 35 5 61 30 81 60 3 30 20 18 422 6 47 29 136 44 8 35 15 22 342 764

2155 79 174 82 95 96 19 22 33 91 2 40 733 55 13 5 144 31 18 6 30 302 1,035

2159 36 25 57 50 65 49 11 16 17 67 3 4 400 48 12 9 68 90 30 3 9 2 271 671

2160 57 100 28 49 12 26 41 22 91 11 437 14 38 78 49 8 32 18 15 20 272 709

2163 87 48 32 17 19 19 31 20 115 40 428 40 45 2 2 83 94 9 7 13 25 3 3 326 754

2164 34 11 14 44 15 61 3 30 56 17 285 47 14 76 62 30 47 11 287 572

2167 120 15 28 10 19 27 10 69 5 303 18 66 79 21 7 2 8 201 504

2168 76 24 78 19 155 33 67 35 90 17 5 599 18 19 121 115 4 14 2 23 316 915

2169 136 95 11 57 22 19 35 8 6 45 12 446 23 18 82 77 18 11 24 253 699

2170 64 12 13 106 2 33 58 32 55 5 380 2 40 235 50 128 3 31 489 869

2172 57 155 11 94 16 2 70 41 45 8 8 507 11 6 121 78 26 194 39 17 492 999

2173 150 15 37 59 42 10 42 32 387 22 22 118 114 23 7 19 51 78 454 841

2190 18 88 8 24 7 4 8 157 1 9 61 16 3 72 162 319

2193 32 34 99 36 20 2 9 30 262 6 5 7 47 2 6 18 91 353

2203 5 3 5 4 2 6 5 27 57 7 20 7 1 35 92

2205 19 1 1 3 23 47 27 5 4 36 83

2213 13 7 4 3 45 72 9 3 4 8 24 96

2218 2 11 1 5 4 22 45 2 7 9 54

2222 7 3 8 5 8 5 16 52 2 5 2 3 12 64

2224 7 9 7 11 17 28 79 10 23 9 3 45 124

2248 20 2 7 14 1 2 37 83 2 4 89 28 7 6 136 219

2249 14 1 16 18 49 6 3 24 4 37 86

2250 24 9 10 2 4 39 10 98 12 12 36 16 16 10 102 200

2251 20 2 5 1 16 7 14 65 13 8 12 19 52 117

2252 20 4 5 8 25 18 18 9 139 246 24 3 30 3 29 1 90 336

2253 13 44 25 12 14 20 6 26 85 9 69 323 19 9 4 41 42 37 24 2 4 182 505
FY22 Q4 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2254 26 3 7 13 25 40 158 272 12 6 82 12 9 121 393

2255 12 11 7 22 55 107 37 20 9 66 173

2256 10 12 10 13 32 30 107 3 15 11 1 30 137

2257 15 22 10 3 7 57 9 39 33 9 1 91 148

2259 17 6 4 5 16 29 77 13 5 29 7 20 2 7 14 97 174

Auto Train 52 6 45 199 48 1005 24 167 235 1,729 1,729

53 11 91 408 21 486 77 548 887 2,529 2,529

Berkshire Flyer 1234 24 7 31 30 22 4 12 68 99

1235 5 15 9 11 40 6 55 52 8 26 5 43 6 201 241

1244 14 30 16 4 64 4 50 15 32 5 106 170

1245 4 4 3 2 14 19 23

Blue Water 364 78 54 16 47 20 215 201 467 90 158 47 78 482 409 1,932 2,147

365 79 12 49 3 73 28 244 227 9 5 128 588 223 354 1,534 1,778

California Zephyr 5 10 63 7 80 552 1,009 39 1,576 1,132 263 98 910 3,121 3,523 12,223 12,303

6 6 19 11 8 44 673 566 30 173 1,008 1,248 218 1,810 798 3,291 3,966 13,781 13,825

1005 5 7 16 5 33 33

1006 2 8 4 14 14

Capitol Corridor 521 2 8 15 11 2 2 21 61 61

522 18 33 37 2 4 34 128 128

523 9 11 28 27 2 17 34 128 128

524 28 3 7 6 61 2 2 117 226 226

525 12 7 9 2 26 56 56

527 60 8 1 2 33 4 23 48 163 342 342

528 44 2 14 24 15 2 4 59 164 164

531 45 16 10 14 84 8 88 31 2 145 443 443

532 69 13 6 3 49 126 37 3 68 374 374

534 20 3 190 10 21 244 244

536 52 13 3 27 10 18 30 153 153

538 76 12 9 26 66 22 23 299 533 533

540 2 3 60 2 3 70 70

541 128 13 4 12 8 83 22 23 7 110 410 410

542 21 3 5 12 2 33 9 2 74 161 161

543 4 6 3 4 3 20 20

545 18 13 28 22 3 11 95 95

546 49 85 19 18 46 23 19 66 325 325
FY22 Q4 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol Corridor 547 60 2 2 31 81 133 14 27 27 377 377

548 6 5 2 15 16 44 44

549 3 2 4 7 33 32 81 81

551 38 5 26 84 2 23 178 178

720 5 3 2 85 2 97 97

723 3 52 8 5 56 124 124

724 22 33 33 2 8 98 98

727 10 5 13 8 5 23 64 64

728 14 4 9 2 6 22 57 57

729 51 12 13 48 15 104 93 336 336

732 26 8 2 13 3 36 88 88

736 69 2 2 37 35 5 6 46 40 242 242

737 32 47 35 4 45 163 163

741 37 7 2 21 23 17 17 13 137 137

742 10 4 17 71 6 1 43 152 152

743 67 2 22 4 13 108 108

744 15 5 2 3 13 19 2 64 123 123

745 8 6 30 8 3 3 58 58

746 6 24 4 36 70 70

747 25 6 89 34 13 23 8 198 198

748 8 3 142 11 6 2 172 172

751 2 20 2 146 33 203 203

Capitol Ltd 29 8 13 6 19 4 50 140 226 4 72 498 704 23 6 334 402 662 3,071 3,121

30 10 11 38 4 40 44 147 219 611 288 298 609 76 178 338 794 888 4,299 4,446

Cardinal 50 18 15 29 202 25 7 43 32 79 3 49 502 195 84 34 350 211 35 279 348 291 393 2,220 2,722

51 25 9 18 20 9 4 48 133 191 296 13 486 171 4 267 159 250 1,837 1,970

Carl Sandburg / 

Illinois Zephyr

380 2 8 3 3 16 148 23 337 28 4 134 674 690

381 10 2 12 23 20 24 32 3 70 172 184

382 14 5 2 21 42 10 12 53 4 57 178 199

383 1 14 3 5 23 113 52 21 164 50 19 55 97 571 594

Carolinian 79 30 3 20 88 5 14 15 4 84 83 346 864 26 13 226 751 17 80 476 299 2,752 3,098

80 49 89 61 43 26 19 149 19 63 518 1,011 6 4 155 708 8 38 8 107 107 449 2,601 3,119

500 302 39 2 11 108 284 3 64 88 58 231 1,190 1,190

503 223 32 93 51 150 9 124 166 107 231 1,186 1,186

504 128 28 92 168 65 52 15 79 627 627
FY22 Q4 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Cascades 505 292 128 43 811 133 664 90 90 199 2,450 2,450

507 132 28 8 11 140 110 69 65 190 197 950 950

508 230 25 2 23 166 20 64 392 922 922

516 3 2 2 7 7

519 4 6 8 14 32 32

City Of New 

Orleans

58 3 14 1 22 40 336 30 373 668 30 254 481 829 3,001 3,041

59 8 7 15 318 135 130 916 31 290 279 1,097 583 3,779 3,794

1058 11 21 10 6 2 50 50

1059 2 6 8 52 50 4 202 96 70 205 127 806 814

Coast Starlight 11 473 205 55 592 1,170 101 178 732 1,013 2,074 6,593 6,593

14 427 678 322 466 1,698 56 209 1,332 1,242 2,590 9,020 9,020

Crescent 19 39 4 129 11 9 29 1 87 16 73 398 704 73 47 279 543 27 50 111 278 745 1,335 4,192 4,590

20 27 79 19 6 3 3 19 151 13 61 381 944 71 4 378 736 56 38 283 560 1,060 4,130 4,511

Downeaster 680 6 15 2 8 6 37 37

681 33 74 2 56 165 165

682 47 3 41 2 7 100 100

683 38 60 36 2 48 22 206 206

684 4 4 9 41 4 24 86 86

685 10 26 2 38 38

686 17 13 71 68 6 6 181 181

687 17 54 28 185 20 4 40 348 348

688 14 5 149 38 2 51 259 259

689 312 4 3 319 319

690 5 5 5

691 24 47 5 9 85 85

692 18 11 42 5 2 78 78

693 36 22 4 62 62

694 15 2 73 2 92 92

695 33 20 53 53

696 6 22 20 3 2 53 53

697 12 8 20 40 40

698 18 5 51 6 80 80

699 4 4 4

1689 18 66 5 16 2 31 8 146 146

Empire Builder 7 10 17 3 15 45 241 568 2 1,005 1,147 73 14 249 1,247 2,211 6,757 6,802
FY22 Q4 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Empire Builder 8 18 1 1 2 22 319 558 2,332 216 1,317 34 2,478 517 1,896 2,118 11,785 11,807

27 24 17 3,878 62 22 16 11 96 204 4,330 4,330

28 41 5 38 1,621 24 79 9 1,847 35 861 444 5,004 5,004

Ethan Allen 

Express

290 17 71 92 38 71 153 16 36 494 136 2 4 66 438 144 274 182 274 1,520 2,014

291 19 67 4 107 68 82 3 350 138 64 184 485 3 120 381 285 1,660 2,010

Heartland Flyer 821 117 10 158 7 18 310 310

822 127 100 23 140 15 7 94 506 506

Hiawatha 329 1 1 58 5 7 113 44 19 246 247

330 11 5 8 31 55 55

331 8 8 7 5 33 208 42 38 333 341

332 1 1 19 16 50 65 127 41 68 386 387

333 4 2 19 25 23 43 55 181 115 26 443 468

334 8 4 12 44 58 168 38 60 368 380

335 2 2 37 9 36 43 206 68 33 432 434

336 37 2 3 42 18 3 114 40 56 164 96 51 542 584

337 6 43 6 8 63 23 106 21 51 20 209 484 51 965 1,028

338 11 3 8 22 33 31 77 71 113 42 28 395 417

339 2 2 20 6 4 59 39 61 52 17 258 260

340 5 2 8 15 14 78 32 357 166 71 21 739 754

341 9 4 11 11 35 11 129 31 271 191 171 48 852 887

342 8 5 13 4 16 104 31 33 188 201

343 3 34 3 19 25 2 86 86

Illini / Saluki 390 6 11 9 14 40 279 73 495 39 155 58 136 1,235 1,275

393 5 50 55 306 19 120 363 277 77 322 508 1,992 2,047

Keystone 600 196 19 5 4 224 28 15 26 5 74 298

601 9 7 1 17 17

605 5 5 32 20 9 14 75 80

609 74 44 3 28 90 10 7 56 312 3 27 12 30 72 384

610 9 9 36 36 45

611 34 5 39 7 3 19 5 43 9 86 125

612 1 2 3 3 7 10 13

618 15 94 4 113 10 2 12 125

619 17 17 40 11 3 54 71

620 11 18 6 28 63 20 12 5 37 100

622 13 38 5 16 72 7 1 3 3 14 86
FY22 Q4 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 637 6 6 5 21 38 6 3 9 47

638 38 11 3 52 7 46 27 8 88 140

639 26 11 38 23 17 6 23 144 5 46 14 11 6 44 126 270

640 299 17 11 2 22 3 354 3 29 35 7 74 428

641 13 11 3 5 8 7 47 184 17 14 3 218 265

642 58 113 18 6 8 7 210 20 1 22 13 56 266

643 12 3 7 3 5 7 37 2 3 7 20 3 15 50 87

644 14 44 91 40 6 4 11 6 216 71 38 109 325

645 17 56 38 3 118 5 4 3 244 15 10 25 269

647 24 12 29 15 25 4 79 2 190 11 14 2 5 12 44 234

648 12 69 17 23 11 20 3 2 4 161 5 38 92 8 8 151 312

649 56 8 19 3 16 5 1 22 9 139 3 9 7 21 3 5 48 187

650 9 11 10 28 4 62 2 4 138 5 62 3 214 276

651 63 5 37 14 21 140 3 37 8 32 80 220

652 30 110 10 9 127 5 10 22 45 368 17 18 29 64 432

653 90 28 4 65 9 6 9 211 2 41 7 69 8 12 40 25 7 211 422

654 28 95 22 152 10 1 21 56 385 44 37 6 32 119 504

656 19 41 26 147 2 17 16 4 272 8 55 3 16 82 354

657 36 33 20 7 1 6 14 6 123 58 7 15 80 203

658 2 19 9 30 5 5 35

660 9 9 28 8 37 13 3 12 119 3 14 15 44 2 78 197

661 2 11 35 2 5 6 61 3 4 2 53 62 123

662 6 11 18 4 39 4 5 61 70 109

663 25 3 10 4 5 18 65 4 20 111 9 13 42 2 201 266

664 3 11 2 7 23 2 4 43 2 51 74

665 6 5 12 4 13 40 12 6 18 58

666 4 6 31 21 42 104 6 19 8 6 13 86 138 242

667 2 4 5 7 18 23 59 3 5 8 67

669 35 25 26 18 7 51 162 1 18 5 24 186

670 3 2 11 16 7 8 74 1 5 95 111

671 4 24 28 20 10 10 40 80 108

672 32 25 1 5 4 67 15 48 5 68 135

674 6 6 2 2 8

Lake Shore Ltd 48 12 19 58 3 314 184 68 37 695 220 122 39 142 450 532 49 106 361 289 804 3,114 3,809

49 68 9 49 1 296 12 31 77 9 552 281 58 1,066 529 1,009 9 176 574 536 4,238 4,790
FY22 Q4 Page 78

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DCS DET DMW DSR DTR FTI PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Lake Shore Ltd 448 52 12 137 14 215 40 724 93 91 40 1,269 37 2,294 2,509

449 8 10 250 34 7 309 102 9 376 133 5 33 68 27 753 1,062

Lincoln / Missouri 318 3 25 16 62 13 119 649 41 2 255 500 7 446 19 292 2,211 2,330

319 11 26 17 54 813 51 142 824 12 257 238 159 2,496 2,550

Lincoln Service 300 2 34 44 3 83 66 8 268 111 75 73 67 225 893 976

301 3 3 7 5 4 22 112 39 62 62 179 5 127 586 608

302 4 5 25 2 36 254 34 5 84 196 23 141 21 191 949 985

305 4 21 20 17 62 107 230 41 141 60 184 354 1,117 1,179

306 31 36 12 79 108 10 41 190 161 160 670 749

307 3 7 7 2 11 30 110 252 276 255 114 232 593 1,832 1,862

Maple Leaf 63 15 64 14 221 34 19 146 22 535 257 7 238 339 17 190 316 604 1,968 2,503

64 44 13 398 41 26 522 160 8 69 25 284 90 35 208 165 1,155 2,199 2,721

Missouri 311 208 2 164 14 4 124 516 516

316 138 32 6 70 562 23 68 899 899

New York - Albany 230 14 5 19 6 6 25

232 58 35 7 5 10 115 20 39 3 23 85 200

233 7 6 6 6 111 151 3 290 78 217 253 28 11 18 605 895

234 15 5 13 2 35 12 14 49 14 11 100 135

236 2 39 12 7 13 35 108 64 2 12 95 2 41 216 324

237 3 79 27 6 33 12 160 30 3 8 205 6 72 324 484

238 4 14 23 15 317 9 382 72 37 250 351 8 8 4 25 38 793 1,175

239 8 35 37 2 20 11 113 11 134 6 9 4 164 277

241 2 93 42 4 9 37 27 214 31 239 111 8 13 20 14 436 650

243 36 29 1 25 9 100 21 23 18 60 3 4 12 141 241

244 1 49 65 9 9 52 2 59 246 42 24 3 60 105 4 12 250 496

250 5 2 7 19 21 16 7 63 70

253 3 46 6 6 22 13 96 9 119 64 4 8 204 300

256 2 2 4 24 90 10 124 128

259 8 2 10 5 23 11 2 41 51

260 5 5 17 5 5 47 74 79

261 3 2 2 7 33 3 36 43

280 26 4 319 7 23 379 78 131 174 88 17 179 667 1,046

281 5 161 4 235 3 195 118 56 777 152 2 12 73 309 20 66 32 395 1,061 1,838

283 3 16 84 12 240 50 57 3 465 264 2 22 305 401 13 62 127 438 1,634 2,099

284 8 94 319 190 21 632 188 111 268 13 95 30 499 1,204 1,836
FY22 Q4 Page 79

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR PET PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

111 13 12 25 25

121 7 7 8 7 24 53 2 18 21 3 3 30 77 130

122 8 3 7 10 54 82 3 22 2 3 30 112

126 3 4 4 10 7 40 68 1 5 33 7 4 50 118

129 193 14 36 19 17 3 77 6 7 372 3 9 23 18 8 10 13 8 92 464

132 12 2 2 4 6 36 62 25 18 28 44 115 177

134 8 56 5 4 4 81 7 165 11 20 2 33 198

135 6 13 1 3 14 2 31 70 44 67 47 120 2 2 12 2 296 366

137 140 46 8 83 32 16 38 13 215 3 7 601 106 4 3 52 285 5 34 16 505 1,106

139 15 46 4 5 4 9 1 13 97 13 33 46 143

140 7 36 4 1 24 20 53 145 28 10 13 17 2 96 6 172 317

141 45 8 56 86 36 2 72 124 4 4 437 84 31 5 6 204 135 26 10 7 112 25 645 1,082

143 15 2 17 4 16 30 6 38 5 99 116

146 14 5 3 17 39 31 31 70

148 50 87 15 62 23 5 35 88 74 8 447 97 15 8 14 63 45 169 17 78 25 531 978

149 17 1 3 6 9 8 44 32 22 62 3 10 129 173

150 8 11 9 2 16 46 10 12 45 53 8 4 132 178

152 19 10 3 3 4 3 21 2 53 118 16 30 29 20 3 98 216

154 3 7 4 6 16 41 77 23 17 4 3 47 124

155 2 2 20 24 2 43 7 5 57 81

159 2 2 3 7 5 4 9 16

160 2 4 7 13 11 74 9 5 99 112

161 10 12 106 22 5 20 38 58 2 97 370 74 23 47 64 125 4 160 12 23 6 538 908

162 34 14 22 65 33 15 2 23 6 19 64 297 41 26 76 63 2 3 44 255 552

163 4 7 7 6 3 14 6 17 64 73 105 46 18 49 23 314 378

165 11 12 7 2 2 44 21 99 32 134 10 9 64 2 2 3 75 331 430

166 9 81 2 10 46 32 180 32 18 137 10 205 8 8 1 140 26 585 765

167 11 11 4 12 55 71 82

168 8 1 6 7 1 2 58 83 32 21 46 2 101 184

169 2 42 17 4 4 79 148 8 130 30 45 56 23 42 334 482

172 74 28 108 80 25 10 10 37 15 5 14 406 111 17 79 153 99 17 33 24 533 939

173 46 32 70 29 33 36 20 75 1 11 353 133 29 262 48 126 62 4 32 68 2 766 1,119

175 60 31 11 94 7 10 21 32 132 19 18 435 58 42 106 55 198 16 14 21 510 945

178 26 92 105 2 5 11 8 54 18 321 43 31 3 101 110 26 9 68 18 409 730

179 39 8 11 8 7 7 80 62 3 17 46 91 10 43 60 37 5 374 454
FY22 Q4 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

180 284 31 72 13 15 29 7 103 3 557 9 42 95 8 10 164 721

182 6 68 19 50 15 5 13 3 7 186 7 26 3 43 41 3 123 309

183 19 6 11 16 2 20 5 6 85 10 9 28 25 9 29 110 195

184 126 6 45 9 7 22 41 38 224 3 12 533 37 83 4 3 74 118 8 3 86 23 109 9 557 1,090

189 5 9 5 2 17 6 3 31 78 2 5 5 7 4 1 24 102

190 21 47 8 2 27 6 2 113 50 1 66 51 46 16 114 344 457

192 84 4 1 2 4 10 105 2 21 8 2 6 6 45 150

193 132 172 11 15 25 6 38 10 11 420 14 92 32 9 12 6 165 585

196 41 72 84 26 23 14 60 14 334 6 25 5 9 3 102 39 189 523

Pacifc Surfiner 562 13 4 43 15 6 7 34 122 122

564 38 99 53 144 72 40 54 70 94 664 664

567 54 18 40 50 270 6 62 154 654 654

568 2 2 13 4 21 21

572 188 56 1 4 7 148 49 52 2 74 581 581

573 72 3 4 82 52 63 9 143 428 428

580 58 20 3 15 403 10 66 42 617 617

581 233 15 15 42 177 330 96 21 140 1,069 1,069

583 66 21 5 23 83 122 64 3 215 602 602

586 128 16 2 62 85 110 21 424 424

588 44 26 4 52 55 11 70 68 39 152 521 521

589 2 10 6 3 21 21

591 123 33 15 88 258 15 128 49 13 72 794 794

594 35 15 4 200 77 90 51 42 97 611 611

595 30 22 7 14 182 246 46 3 92 642 642

761 58 36 1 86 359 18 83 11 352 1,004 1,004

765 504 71 60 2 26 470 4 74 48 180 1,439 1,439

770 194 101 31 2 182 980 33 55 142 155 1,875 1,875

774 307 90 105 32 2 656 18 92 32 233 1,567 1,567

777 380 61 25 2 99 591 11 17 79 63 93 1,421 1,421

784 188 20 7 27 20 636 7 51 114 41 135 1,246 1,246

785 122 92 59 50 415 45 229 145 114 152 1,423 1,423

794 53 42 19 159 243 56 197 769 769

Palmetto 89 22 7 13 41 6 5 6 7 36 26 169 504 23 283 223 43 50 138 402 297 1,963 2,132

90 16 5 15 12 74 15 38 129 6 106 416 430 29 11 3 948 321 93 107 80 397 2,419 2,835

Pennsylvanian 42 47 41 35 7 10 5 105 7 257 264 15 3 129 150 163 8 556 58 32 1,378 1,635
FY22 Q4 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR PBB PET PSR PTI RTE SMW Total ADA CAR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pennsylvanian 43 12 141 82 47 39 48 369 230 162 5 58 160 50 14 533 21 90 1,323 1,692

Pere Marquette 370 9 8 23 40 61 5 8 68 8 119 193 95 237 794 834

371 1 4 21 26 42 124 86 30 68 350 376

Piedmont 73 28 85 21 7 21 89 46 297 297

74 115 228 60 333 51 76 863 863

75 251 103 24 133 78 64 653 653

76 207 19 164 38 114 542 542

77 147 7 40 79 88 143 32 536 536

78 50 6 159 32 343 61 17 668 668

Richmond / 

Newport News / 

Norfolk

65 9 10 2 27 48 76 75 109 8 62 51 381 429

67 29 119 52 40 3 9 3 4 11 9 39 318 77 12 22 90 160 38 114 256 235 1,004 1,322

82 24 2 8 3 16 18 13 78 7 29 198 49 3 102 52 9 4 12 231 429

84 41 11 20 8 5 20 24 222 5 26 382 136 14 36 154 6 110 131 54 641 1,023

85 105 16 51 14 51 20 21 114 10 45 447 195 9 196 139 5 76 98 323 40 1,081 1,528

86 93 98 57 94 3 63 18 21 146 2 8 603 175 7 8 252 161 48 26 36 62 54 829 1,432

87 84 5 80 55 19 28 5 21 61 6 184 548 84 14 25 171 252 10 57 131 61 805 1,353

88 18 6 24 3 15 26 9 38 118 257 102 8 188 150 27 79 23 18 595 852

93 152 13 57 99 15 66 20 59 58 163 19 71 792 257 81 15 4 177 304 2 5 270 124 467 1,706 2,498

94 216 11 67 17 39 54 60 184 13 661 311 60 18 5 197 465 58 12 99 146 142 264 1,777 2,438

95 79 144 100 74 38 25 8 7 102 9 16 602 225 28 122 258 191 9 8 13 91 56 140 1,141 1,743

96 7 8 8 10 19 3 45 100 53 37 120 6 11 227 327

99 87 2 89 9 5 21 24 4 100 341 222 31 292 236 6 86 97 54 1,024 1,365

124 8 10 4 4 9 35 70 17 18 25 71 25 15 10 26 207 277

125 58 90 55 22 8 21 16 5 47 5 327 227 31 374 398 15 145 393 284 1,867 2,194

138 168 41 37 4 38 30 78 23 68 487 74 34 119 168 40 140 55 164 794 1,281

153 19 9 11 2 6 6 8 88 149 49 2 40 75 3 50 69 60 348 497

157 7 4 1 7 8 22 16 65 68 7 8 86 4 31 40 54 298 363

158 4 6 7 18 10 71 116 56 67 14 98 6 8 53 32 334 450

164 31 5 8 9 11 3 97 164 75 8 86 236 2 52 10 87 556 720

174 52 68 9 36 7 8 4 11 174 28 9 406 167 11 72 439 14 219 114 116 120 1,272 1,678

185 77 17 3 68 21 21 2 26 3 7 245 103 11 180 163 26 111 164 77 835 1,080

186 57 12 13 35 3 40 42 64 266 89 5 20 14 139 59 51 46 11 131 565 831

194 23 50 3 7 64 147 44 6 90 127 53 8 8 3 339 486

195 26 6 131 8 11 20 125 5 52 384 140 6 25 23 102 205 55 170 78 804 1,188

Roanoke 66 17 178 11 53 34 2 6 17 1 35 354 59 44 27 113 150 238 53 100 3 119 906 1,260
FY22 Q4 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PBB PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Roanoke 145 7 3 3 21 34 28 18 146 28 18 36 274 308

147 36 3 73 3 16 7 11 18 167 60 51 113 129 28 16 19 416 583

151 72 58 15 15 8 4 5 13 56 19 52 317 75 24 11 127 134 38 94 342 845 1,162

156 17 1 2 20 11 87 4 76 218 114 150 109 221 50 9 51 704 922

171 202 50 28 112 17 20 34 21 7 31 188 17 25 752 447 71 134 23 288 684 35 31 258 282 2,253 3,005

176 166 18 87 85 41 2 67 6 55 237 3 27 794 398 38 365 634 69 81 47 136 1,768 2,562

San Joaquins 702 91 34 22 280 40 95 84 54 700 700

703 47 21 161 63 57 25 166 280 122 942 942

710 65 128 96 4 233 39 65 19 90 739 739

711 44 11 2 69 136 38 5 35 57 397 397

712 81 28 48 61 681 59 12 54 47 77 1,148 1,148

713 378 58 0 15 98 157 27 45 173 951 951

714 69 23 14 116 132 45 4 16 11 273 703 703

715 92 27 95 121 55 22 45 25 65 547 547

716 65 36 86 188 46 4 161 45 189 85 905 905

717 57 45 5 34 61 118 92 43 86 117 658 658

718 170 17 236 43 163 71 52 89 127 968 968

719 72 32 3 166 777 94 16 11 27 26 146 1,370 1,370

Silver Star 91 113 41 86 178 10 34 26 12 215 7 137 859 2,095 435 6 61 1,323 2,807 59 38 92 276 1,186 2,411 10,789 11,648

92 70 70 7 44 38 60 8 6 32 174 10 117 636 2,385 566 8 1,103 3,393 149 435 19 309 668 1,985 11,020 11,656

Southwest Chief 3 20 20 414 214 8 397 961 1,328 107 60 285 1,703 2,733 8,210 8,230

4 38 29 4 71 377 121 2 34 1,679 1,863 157 19 361 2,159 1,883 8,655 8,726

Springfeld 

Shuttles

400 4 1 5 1 58 11 22 92 97

405 7 3 15 25 2 26 28 53

409 3 10 6 6 25 25

412 44 44 44

416 7 14 21 37 37 58

417 12 44 6 62 23 16 39 101

432 4 4 8 1 2 3 11

450 4 1 8 13 3 25 12 9 8 57 70

451 9 3 12 14 9 23 35

458 4 6 4 14 3 19 22 36

460 12 7 12 31 9 15 23 3 19 69 100

461 26 3 32 6 42 109 2 15 66 6 9 98 207

463 15 16 7 38 22 22 60
FY22 Q4 Page 83

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfeld Shuttles 464 6 4 23 117 3 153 20 192 24 5 241 394

465 9 52 61 61

467 19 15 34 3 3 37

470 77 8 6 91 3 3 65 71 162

471 11 14 24 10 8 67 9 15 1 44 3 5 12 89 156

473 12 6 3 21 21

474 8 5 30 43 26 44 9 32 111 154

475 6 12 8 6 23 55 15 15 70

476 18 22 40 277 30 6 9 322 362

478 9 115 33 24 17 21 219 3 83 55 184 14 20 16 143 47 565 784

479 54 22 9 16 101 3 2 18 13 4 52 22 114 215

488 3 17 33 53 3 236 13 17 269 322

490 8 7 22 37 14 4 5 7 30 67

494 36 15 12 24 12 99 915 20 6 0 19 2 962 1,061

495 8 3 15 26 8 81 267 110 7 45 518 544

497 3 17 5 25 1 1 26

499 37 37 30 47 3 112 31 8 7 238 275

Sunset Ltd 1 16 13 29 346 11 483 550 612 89 821 288 447 1,045 4,692 4,721

2 11 30 2 43 278 412 270 264 678 178 334 1,036 1,237 4,687 4,730

Texas Eagle 21 13 4 47 20 12 96 421 363 112 904 1,162 53 334 1,237 2,150 6,736 6,832

22 10 21 12 72 2 117 523 92 497 455 1,446 88 4 289 1,997 1,979 7,370 7,487

Vermonter 54 6 8 3 12 13 16 3 82 47 190 21 37 170 53 212 43 43 579 769

55 51 55 60 49 60 43 10 124 17 469 150 5 192 255 80 414 23 23 1,142 1,611

56 20 34 79 89 21 10 12 7 14 329 2 9 626 93 65 106 109 21 370 10 188 962 1,588

57 8 7 6 22 4 119 35 201 46 2 72 123 11 200 26 39 519 720

Wolverine 350 9 21 6 55 2 478 10 581 143 269 112 247 108 156 183 312 1,530 2,111

351 3 101 4 62 79 137 13 399 319 37 310 342 292 204 182 266 1,952 2,351

352 62 4 87 6 50 44 253 374 65 713 284 16 92 184 367 552 2,647 2,900

353 6 49 2 38 39 24 26 184 439 21 254 299 128 96 826 2,063 2,247

354 4 70 36 5 57 8 180 130 130 64 189 9 97 552 265 896 2,332 2,512

355 4 53 34 40 53 2 186 89 8 160 128 15 239 79 669 1,387 1,573
FRA Quarterly Report

FY22 Q4 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Table 25: Host Responsible Train Delay Minutes

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Acela Express 2150 70 5 681 17 10 783

2151 94 84 427 3 35 643

2152 22 2 2 543 14 583

2153 504 74 5 134 32 749

2154 157 19 52 487 4 14 733

2155 166 47 3 242 1 34 493

2159 71 9 108 565 5 11 769

2160 57 7 11 17 521 14 8 635

2163 107 20 236 303 81 747

2164 148 15 260 3 101 527

2167 149 46 6 408 609

2168 248 2 344 71 665

2169 187 15 267 9 5 483

2170 168 8 119 38 25 358

2172 59 35 439 12 1 546

2173 185 2 26 270 4 487

2190 158 4 800 6 968

2193 70 14 455 258 797

2248 23 38 45 106

2249 2 9 108 2 121

2250 29 14 66 109

2251 12 49 101 13 175

2252 15 6 25 221 8 12 287

2253 13 3 43 144 12 27 242

2254 15 5 171 3 194

2255 8 1 66 75

2256 1 45 46

2257 1 120 121

2259 4 76 15 95

Auto Train 52 102 683 90 2,743 4,141 1,160 504 9,423

53 613 724 105 2,888 3,968 1,711 663 10,672

Berkshire Flyer 1235 13 3 9 15 15 13 68

1244 69 13 11 64 101 11 269

1245 26 29 55

Blue Water 364 189 14 180 1,448 232 219 2,282

365 136 156 213 1,480 117 44 2,146

California Zephyr 5 253 3,089 676 9,247 191 11,129 3,634 2,086 30,305

6 313 2,255 1,572 10,235 12,236 2,862 2,041 31,514

1005 7 47 132 18 204

1006 6 57 98 18 179

Capitol Corridor 521 127 115 3 165 28 37 13 488

522 19 24 40 51 60 15 209

523 38 68 6 197 27 204 17 557

524 63 78 29 242 16 252 11 691

525 42 6 13 11 90 12 174

527 134 79 92 269 197 138 23 932

528 36 113 10 209 18 221 60 667

531 83 77 24 187 46 112 63 592
FRA Quarterly Report

FY22 Q4 Page 85

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Capitol Corridor 532 70 34 279 16 147 66 612

534 51 21 36 39 109 54 310

536 37 31 86 36 73 10 273

538 136 30 440 236 112 139 1,093

540 27 7 10 7 58 27 136

541 169 142 22 284 25 481 90 1,213

542 84 17 258 23 115 56 553

543 8 11 8 7 29 37 100

545 71 4 65 31 141 5 317

546 8 175 17 341 8 294 32 875

547 53 149 7 204 17 302 29 761

548 34 4 6 9 34 33 120

549 26 5 6 6 32 4 79

551 40 13 60 20 80 32 245

720 26 11 3 36 7 83

723 18 1 86 8 53 13 179

724 72 86 18 170 10 356

727 11 30 4 108 193 30 376

728 5 55 51 120 9 115 26 381

729 19 68 138 116 0 138 98 59 636

732 67 100 7 98 23 295

736 36 27 191 113 62 46 475

737 62 24 88 13 60 13 260

741 26 24 94 7 69 9 229

742 9 1 144 3 74 22 253

743 41 4 103 38 85 14 285

744 8 46 2 102 13 17 188

745 24 28 8 90 5 155

746 29 2 43 50 46 170

747 11 24 5 111 123 13 287

748 57 5 123 3 115 34 337

751 14 8 25 12 43 8 110

Capitol Ltd 29 66 604 306 1,224 9 5,362 915 1,411 9,897

30 55 704 309 1,261 5,183 634 2,538 10,684

Cardinal 50 202 538 93 1,037 1,893 504 456 4,723

51 6 444 108 1,041 2,339 502 486 4,926

Carl Sandburg / 

Illinois Zephyr

380 194 163 47 382 803 80 217 1,886

381 247 126 70 317 572 98 156 1,586

382 84 186 154 427 997 20 280 2,148

383 326 177 13 334 1,087 135 149 2,221

Carolinian 79 5 542 192 963 872 1,441 424 4,439

80 149 680 113 881 1,304 1,671 571 5,369

Cascades 500 8 399 142 1,249 1,398 435 316 3,947

503 55 477 273 1,196 1,163 534 252 3,950

504 74 348 58 605 444 247 394 2,170

505 29 608 48 1,443 1,187 968 276 4,559

507 18 200 698 376 410 545 2,247

508 654 62 1,018 1,173 1,228 410 4,545

516 11 47 5 91 46 8 18 226

519 32 20 103 185 35 7 382

City Of New 

Orleans

58 60 891 388 1,941 1,731 703 659 6,373

59 24 571 291 1,672 2,248 515 561 5,882

1058 1 16 62 23 14 13 129

1059 173 7 256 583 151 96 1,266

Coast Starlight 11 563 5,891 542 3,214 40 5,812 3,719 549 20,330

14 250 5,728 605 3,084 9 4,630 4,112 596 19,014

Crescent 19 95 1,296 118 1,033 6,061 1,329 879 10,811

20 72 1,958 96 980 4,391 1,034 839 9,370

Downeaster 680 82 114 5 109 2 43 355

681 54 170 61 159 27 609 51 1,131
FRA Quarterly Report

FY22 Q4 Page 86

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Downeaster 682 128 155 34 237 5 46 44 649

683 52 240 38 268 78 533 33 1,242

684 66 166 71 117 50 189 7 666

685 148 145 25 98 227 196 24 863

686 159 188 104 211 66 298 19 1,045

687 109 187 10 142 51 230 13 742

688 63 90 33 79 12 399 6 682

689 9 14 29 131 28 211

690 57 49 5 5 116

691 92 51 21 23 182 3 372

692 16 70 52 29 23 190

693 10 74 50 8 49 250 27 468

694 51 141 48 34 159 71 62 566

695 21 71 45 23 29 99 63 351

696 52 175 77 0 26 180 38 548

697 99 169 6 68 0 32 172 12 558

698 38 62 24 10 205 32 371

699 2 10 4 19 18 53

1689 20 93 37 37 0 3 7 197

Empire Builder 7 269 651 235 2,483 442 7,086 1,193 492 12,851

8 396 779 646 2,826 471 8,595 1,020 417 15,150

27 194 448 625 17 1,608 96 237 3,225

28 331 531 625 24 1,767 60 96 3,434

Ethan Allen 

Express

290 566 263 143 1,012 111 30 86 2,211

291 532 213 101 464 27 23 120 1,480

Heartland Flyer 821 99 115 2,451 1,740 3 4,408

822 161 17 2,118 2,436 4,732

Hiawatha 329 81 21 9 75 14 200

330 441 26 3 27 11 3 511

331 115 47 48 58 4 20 2 294

332 88 54 62 61 46 24 48 383

333 447 68 22 59 11 27 4 638

334 99 80 37 36 87 47 54 440

335 463 31 41 23 39 12 1 610

336 112 161 91 72 93 24 25 578

337 74 36 54 64 30 146 3 407

338 278 60 39 53 71 128 45 674

339 542 30 50 13 21 8 664

340 301 139 35 50 34 559

341 205 42 3 49 21 21 341

342 106 41 2 43 40 2 42 276

343 15 26 5 16 62

Illini / Saluki 390 56 286 112 961 752 19 69 2,255

393 83 235 66 1,048 3 459 90 46 2,030
FRA Quarterly Report

FY22 Q4 Page 87

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Lake Shore Ltd 48 504 414 495 725 3,561 849 1,596 8,144

49 455 525 175 1,056 4,097 701 896 7,905

448 941 202 70 199 904 270 221 2,807

449 657 196 53 92 614 366 43 2,021

Lincoln / Missouri 318 24 793 674 1,623 130 5,155 1,508 221 10,128

319 681 255 1,498 181 4,725 2,063 719 10,122

Lincoln Service 300 5 178 89 214 8 1,379 198 148 2,219

301 40 444 26 236 297 1,492 959 167 3,661

302 369 103 294 36 1,651 503 119 3,075

305 24 385 98 162 98 908 615 205 2,495

306 10 409 17 139 106 1,540 1,140 195 3,556

307 366 61 230 14 1,534 902 201 3,308

Maple Leaf 63 303 147 143 427 1,367 166 622 3,175

64 372 169 76 334 1,684 153 767 3,555

Missouri 311 116 207 1,405 1,786 502 129 4,145

316 88 23 745 29 2,629 283 155 3,952

New York - Albany 230 39 31 10 80

232 198 15 52 53 318

233 499 20 28 10 385 942

234 58 15 151 224

236 71 103 62 4 99 339

237 151 2 111 19 51 334

238 429 46 75 114 14 92 770

239 791 29 80 35 935

241 147 10 64 55 276

243 41 12 42 17 112

244 596 20 73 68 18 33 808

250 82 4 22 35 14 19 176

253 178 5 20 57 260

256 92 4 11 5 25 137

259 121 4 11 19 5 160

260 276 10 13 12 14 325
FRA Quarterly Report

FY22 Q4 Page 88

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

New York - Albany 261 30 54 4 8 13 109

New York - Niagara 

Falls

280 528 61 160 454 610 118 536 2,467

281 678 45 35 374 1,801 307 586 3,826

283 675 123 132 390 1,688 100 575 3,683

284 678 148 365 429 1,091 164 419 3,294

On Spine 

Northeast Regional

132 63 26 89

135 133 101 8 242

137 478 2 185 4 8 677

139 31 83 114

140 71 193 264

141 295 8 354 13 670

148 232 39 361 6 638

149 42 7 77 4 130

150 39 4 139 182

152 81 28 43 4 156

154 31 20 9 100 160

160 9 97 106

161 54 75 185 9 49 372

162 28 6 86 264 3 387

163 11 14 2 182 2 211

165 56 2 82 140

166 9 150 159

167 97 97

168 64 40 104

169 48 155 16 5 224

172 271 52 21 420 10 774

173 265 6 10 99 444 9 2 20 855

175 545 2 397 4 40 988

178 161 137 3 301

179 288 9 260 6 11 574

184 423 62 321 12 35 853

190 312 4 238 16 570

Pacifc Surfiner 562 406 294 10 153 59 569 22 1,513

564 483 156 16 203 111 371 22 1,362

567 401 474 166 241 39 366 136 1,823

568 3 2 2 9 23 13 52

572 331 368 160 288 62 261 124 1,594

573 475 217 60 152 84 333 15 1,336

580 373 206 138 231 36 572 121 1,677

581 812 404 5 226 80 155 51 1,733

583 461 189 66 258 100 418 14 1,506

586 287 224 10 169 137 790 33 1,650

588 239 258 15 258 128 586 24 1,508
FRA Quarterly Report

FY22 Q4 Page 89

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Pacifc Surfiner 589 54 2 7 33 96

591 584 222 132 158 112 350 17 1,575

594 52 300 113 259 138 64 89 1,015

595 30 174 155 287 283 164 44 1,137

761 511 2,334 113 393 39 1,022 115 4,527

765 608 1,916 209 266 107 596 133 3,835

770 457 2,104 70 229 42 511 259 3,672

774 347 2,585 119 404 53 833 32 4,373

777 176 2,550 30 337 126 2,618 48 5,885

784 1,197 1,880 39 220 4 253 650 105 4,348

785 1,123 1,641 75 218 123 915 132 4,227

794 303 2,457 129 101 31 1,030 49 4,100

Palmetto 89 519 640 1,243 2,418 1,188 152 6,160

90 180 298 267 868 2,560 1,138 111 5,422

Pennsylvanian 42 182 200 350 1,553 5 560 2,850

43 199 48 151 1,529 4 452 2,383

Pere Marquette 370 215 128 558 115 22 1,038

371 25 147 117 95 685 181 71 1,321

Piedmont 73 137 29 159 660 151 27 1,163

74 194 20 128 529 119 72 1,062

75 183 36 126 254 409 13 1,021

76 240 7 159 315 449 74 1,244

77 217 25 235 567 125 70 1,239

78 214 5 187 227 192 142 967

Richmond / 

Newport News / 

Norfolk

65 18 98 17 248 242 57 136 816

67 189 135 17 163 392 375 105 293 1,669

82 18 22 20 148 190 19 32 449

84 239 50 223 257 122 207 1,098

85 491 137 262 684 10 186 123 251 2,144

86 414 67 64 506 97 31 130 1,309

87 57 110 154 196 56 42 177 792

88 65 72 23 196 209 72 70 707

93 954 296 9 194 610 429 80 294 2,866

94 314 328 51 547 225 63 409 1,937

95 894 225 23 490 718 275 397 3,022

96 17 16 7 129 6 37 118 27 357

99 104 87 131 297 74 15 98 806

124 19 59 109 232 40 459

125 499 187 32 375 267 520 266 2,146

138 57 438 54 214 278 484 205 1,730

153 59 15 61 217 181 76 609

157 35 52 49 114 68 64 60 442

158 3 214 2 46 235 102 73 675

164 87 14 72 176 119 8 49 525

174 182 128 50 809 539 99 328 2,135

185 21 184 102 358 210 286 220 1,381

186 59 106 104 384 415 355 149 1,572

194 20 31 117 33 77 118 396

195 119 43 78 155 97 192 73 757

Roanoke 66 179 318 33 446 6 704 518 152 2,356

145 12 22 49 112 10 205

147 59 30 64 158 107 39 11 468

151 87 131 33 150 4 390 361 40 1,196

156 82 3 29 146 67 21 348

171 705 177 65 816 645 322 89 2,819

176 330 165 52 467 6 256 392 26 1,694

San Joaquins 702 22 173 90 618 2,009 544 30 3,486

703 325 135 372 1,954 880 12 3,678

710 309 107 476 125 1,127 1,311 15 3,470

711 282 113 322 113 919 989 60 2,798
FRA Quarterly Report

FY22 Q4 Page 90

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

San Joaquins 712 276 89 486 1,026 1,006 23 2,906

713 286 89 400 959 1,405 147 3,286

714 312 181 425 1,071 1,498 131 3,618

715 316 51 373 694 1,599 122 3,155

716 380 155 409 880 1,408 105 3,337

717 450 111 302 765 1,332 35 2,995

718 234 71 288 878 1,097 50 2,618

719 213 22 333 832 1,427 56 2,883

Silver Star 91 1,300 1,027 295 3,864 3,253 2,060 684 12,483

92 644 1,313 549 3,535 2,898 2,610 837 12,386

Southwest Chief 3 1,875 3,561 383 2,963 10,046 2,485 1,243 22,556

4 1,120 4,122 833 2,704 9,379 2,638 1,254 22,050

Springfeld Shuttles 400 22 70 6 3 101

461 18 72 7 4 20 121

471 5 4 230 3 22 264

478 6 42 14 166 14 10 252

488 16 57 6 79

494 12 94 68 174

495 57 7 103 2 16 185

499 47 44 23 114

Sunset Ltd 1 73 1,549 124 2,651 35 11,516 271 1,282 17,501

2 35 1,402 215 2,319 8 11,187 229 1,813 17,208

Texas Eagle 21 46 1,424 487 7,520 301 20,074 1,361 826 32,039

22 211 1,174 421 7,137 466 10,418 1,401 964 22,192

Vermonter 54 52 45 77 1,067 5 9 26 1,281

55 186 113 38 3,029 45 128 43 3,582

56 167 203 78 3,017 157 14 68 3,704

57 106 46 2 949 38 4 11 1,156

Wolverine 350 172 226 459 512 1,084 89 2,542

351 269 475 894 527 80 152 2,397

352 260 383 887 1,490 708 189 3,917

353 3 290 511 859 730 291 213 2,897

354 626 389 693 939 287 77 3,011

355 167 266 584 269 724 101 2,111
FY22 Q4 Page 91

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Third-Party Responsible Train Delay Minutes

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2103 4 3 3 10

2106 28 21 42 12 11 2 11 127

2121 39 3 12 11 319 384

2122 2 43 261 264 570

2126 6 4 37 33 21 306 407

2150 7 4 12 2 14 41 80

2151 11 17 4 103 71 38 2 13 259

2152 13 3 11 21 20 10 71 149

2153 38 27 28 391 12 13 4 17 530

2154 4 106 24 27 27 69 257

2155 8 135 34 20 20 31 145 393

2159 36 78 42 328 26 188 698

2160 23 25 27 102 105 26 154 462

2163 15 178 11 283 46 157 374 1,064

2164 15 313 20 20 29 65 313 775

2167 7 72 450 58 30 312 929

2168 6 115 40 144 20 337 662

2169 8 28 391 190 61 274 952

2170 5 63 21 78 31 246 444

2172 12 6 29 109 16 33 244 449

2173 15 248 125 6 6 143 543

2190 4 22 5 3 18 52

2193 7 13 10 52 15 6 148 251

2203 22 5 18 45

2205 4 4 8

2213 3 8 30 41

2218 6 19 25

2222 40 38 7 85

2224 18 10 28

2248 13 12 37 62

2249 1 34 13 3 51

2250 1 12 6 19 38

2251 9 23 8 3 93 136

2252 22 6 38 94 160

2253 85 40 94 4 67 290
FY22 Q4 Page 92

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Acela Express 2254 3 27 22 88 140

2255 17 9 27 53

2256 13 81 41 135

2257 44 19 28 91

2259 43 120 45 20 228

Auto Train 52 71 441 154 320 986

53 14 808 422 18 847 2,109

Berkshire Flyer 1235 12 12

1244 34 17 51

1245 22 22

Blue Water 364 20 144 736 66 49 296 1,311

365 39 1,707 28 15 25 1,814

California Zephyr 5 589 159 564 467 1,114 4,237 7,130

6 158 137 1,163 375 1,030 3,677 6,540

1006 7 7

Capitol Corridor 521 32 204 137 183 556

522 6 68 27 101

523 99 2 95 196

524 10 41 47 25 35 158

525 2 35 5 42

527 22 273 31 14 340

528 125 80 88 155 448

531 50 29 203 265 547

532 54 245 57 4 7 367

534 29 84 17 104 13 17 264

536 4 74 96 124 4 28 330

538 11 11 163 173 192 6 556

540 7 33 27 33 100

541 2 182 4 337 386 911

542 3 23 47 181 205 459

543 42 15 7 88 152

545 81 26 120 14 241

546 16 73 23 12 32 156
FY22 Q4 Page 93

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Capitol Corridor 547 37 31 236 10 27 341

548 30 61 9 100

549 12 22 31 65

551 20 35 28 75 158

720 58 19 2 79

723 3 27 3 33

724 63 24 13 11 111

727 72 23 27 122

728 35 3 38

729 50 2 37 89

732 8 32 66 22 128

736 4 12 8 12 31 67

737 83 19 3 105

741 48 6 15 4 73

742 3 17 93 29 2 144

743 84 2 40 65 6 197

744 43 30 2 75

745 4 20 6 30

746 7 17 4 2 158 188

747 2 46 260 308

748 18 21 166 77 282

751 2 9 5 42 58

Capitol Ltd 29 207 43 1,254 248 490 643 2,885

30 160 11 376 111 71 517 1,246

Cardinal 50 199 946 110 120 739 2,114

51 3 167 8 482 110 207 580 1,557

Carl Sandburg / 

Illinois Zephyr

380 126 34 27 187

381 255 6 52 9 322

382 111 14 17 49 191

383 76 36 18 160 290

Carolinian 79 110 809 130 227 1,503 2,779

80 56 376 165 337 1,932 2,866

Cascades 500 123 277 343 56 799

503 29 138 151 31 121 516 986

504 96 5 64 96 14 275
FY22 Q4 Page 94

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Cascades 505 26 207 49 473 89 475 1,319

507 68 142 256 20 486

508 111 127 712 268 553 1,771

516 20 20

519 10 68 10 88

City Of New Orleans 58 15 5 1,172 182 54 655 2,083

59 92 1,056 156 23 445 1,772

1058 139 26 165

1059 321 4 325

Coast Starlight 11 113 222 2,907 751 590 1,407 5,990

14 78 177 756 1,050 950 838 3,849

Crescent 19 2 22 33 2,416 325 137 454 3,389

20 44 5 2,929 200 316 412 3,906

Downeaster 680 263 2 265

681 85 4 3 92

682 32 4 10 46

683 55 148 203

684 25 7 32 44 108

685 14 186 9 3 82 294

686 22 64 174 260

687 62 5 25 92

688 177 17 194

689 323 2 325

690 3 138 1 142

691 101 101

692 7 33 40

693 53 67 120

694 7 25 32

695 65 57 122

696 3 7 79 89

697 16 7 23

698 8 3 8 35 3 15 72

699 128 9 7 144

1689 4 479 87 6 9 585

Empire Builder 7 60 114 7,010 69 342 644 8,239
FY22 Q4 Page 95

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Empire Builder 8 32 24 3,860 161 386 788 5,251

27 155 70 84 105 414

28 205 29 159 165 146 704

Ethan Allen Express 290 5 5 1,352 28 25 36 1,451

291 471 30 37 538

Heartland Flyer 821 1 18 239 82 340

822 24 4 101 129

Hiawatha 329 18 18

330 344 344

331 5 5 5 2 17

332 6 6

333 2 16 18

334 70 7 77

335 13 1 43 57

336 31 31

337 3 7 10

338 28 28

339 64 12 22 98

340 3 4 131 6 144

341 5 3 5 13

342 29 2 3 34

Illini / Saluki 390 9 49 90 19 199 366

393 115 9 19 171 178 296 788

Keystone 600 8 47 19 74

605 6 7 13

609 27 40 62 129

610 16 16

611 16 23 39

612 56 56

619 33 33

620 5 3 44 17 69

622 3 16 19
FY22 Q4 Page 96

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Keystone 639 2 16 8 26

640 48 48

641 5 8 6 19

642 15 30 45

643 19 70 4 14 107

644 10 35 19 18 82

645 11 15 58 84

647 8 5 104 144 261

648 49 22 19 17 40 147

649 31 11 9 193 44 288

650 15 10 7 61 93

651 2 8 79 17 106

652 14 6 12 6 22 102 162

653 141 46 65 252

654 9 117 99 82 307

656 5 63 87 37 192

657 21 110 25 7 5 168

658 109 109

660 21 18 7 4 50

661 8 8

662 13 11 24

663 13 8 28 49

664 3 31 2 36

665 15 13 3 31

666 5 16 5 13 39

667 4 9 2 15

669 10 67 10 87

670 4 4

671 7 7

672 12 12

Lake Shore Ltd 48 18 44 2,054 175 92 413 2,796

49 40 60 1,582 307 16 90 2,095
FY22 Q4 Page 97

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train CUI DBS MBO NOD POL TRS WTR Total

Lake Shore Ltd 448 16 278 294

449 266 380 646

Lincoln / Missouri 318 2 3 200 293 40 445 983

319 155 434 346 191 290 1,416

Lincoln Service 300 17 432 76 127 652

301 571 21 161 753

302 1,089 5 205 190 1,489

305 10 216 29 296 215 766

306 2 679 191 6 185 1,063

307 10 304 143 139 596

Maple Leaf 63 20 13 1,731 166 12 328 2,270

64 306 72 926 100 46 824 2,274

Missouri 311 12 48 174 15 307 556

316 270 70 6 111 303 760

New York - Albany 232 16 9 25

233 18 9 5 13 45

234 81 81

236 15 4 19

237 2 103 18 37 160

238 4 3 7

239 5 56 13 9 6 89

241 90 75 3 8 23 199

243 62 13 117 192

244 43 50 93

250 1 13 4 2 20

253 7 8 15

259 34 31 27 92

260 3 8 4 15

261 2 14 3 19

New York - Niagara 

Falls

280 1,374 41 187 14 1,616

281 23 141 97 39 794 1,094

283 189 72 195 45 458 959

284 73 1,193 14 22 35 1,337
FY22 Q4 Page 98

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast 

Regional

122 26 33 2 61

126 40 81 12 3 136

129 5 4 16 88 372 485

132 2 4 19 18 55 98

134 24 24

135 103 51 34 188

137 8 27 34 61 225 48 191 594

139 21 10 31

140 2 26 61 8 121 218

141 2 18 66 207 50 104 447

146 5 6 15 26

148 3 47 149 126 58 16 505 904

149 5 35 40

150 16 56 5 29 106

152 5 6 19 21 51

154 17 6 3 7 33

155 21 14 35

159 17 8 19 44

160 2 5 14 13 34

161 5 42 23 30 9 42 151

162 9 6 44 12 71 142

163 9 16 25 27 77

165 5 59 57 121

166 40 29 23 92

167 83 19 102

168 10 10 54 58 132

169 3 81 28 30 142

172 26 291 133 3 71 49 7 32 612

173 4 308 13 132 68 106 450 1,081

175 50 12 1 238 20 5 279 605

178 291 198 14 12 144 659

179 83 201 107 7 158 556
FY22 Q4 Page 99

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast 

Regional

180 3 6 11 8 28

182 16 8 18 18 41 101

183 6 59 3 16 84

184 9 137 68 138 133 73 211 769

189 7 7

190 14 10 36 320 11 47 438

192 3 2 5

193 201 14 196 80 239 730

196 7 7 72 150 601 837

Pacifc Surfiner 562 469 46 13 528

564 351 18 369

567 21 78 29 297 10 435

568 8 8

572 97 8 65 170

573 411 48 43 502

580 113 66 45 2 226

581 13 164 15 143 8 343

583 36 246 9 22 5 318

586 118 8 5 131

588 3 273 114 4 394

589 67 67

591 40 219 122 280 661

594 452 228 296 976

595 468 320 119 907

761 8 1,326 276 64 1,674

765 13 315 64 108 3 503

770 415 13 73 3 504

774 650 281 56 987

777 2 609 297 184 21 1,113

784 735 77 76 45 933

785 19 503 243 89 854

794 50 113 208 106 477

Palmetto 89 9 12 1,235 48 362 1,415 3,081

90 15 436 90 67 4 1,972 2,584

Pennsylvanian 42 15 19 10 50 9 94 197
FY22 Q4 Page 100

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Pennsylvanian 43 14 63 29 33 49 10 172 370

Pere Marquette 370 14 19 73 121 145 372

371 81 32 279 303 4 77 776

Piedmont 73 89 91 18 198

74 137 35 14 186

75 157 69 7 233

76 29 148 33 88 62 360

77 18 30 13 109 170

78 5 133 27 2 176 343

Richmond / Newport 

News / Norfolk

65 213 38 5 13 269

67 22 887 46 8 3 24 990

82 14 70 11 44 139

84 5 233 7 787 36 17 146 1,231

85 37 7 56 112 147 188 1,019 1,566

86 37 160 32 349 140 33 112 863

87 18 51 24 83 58 92 326

88 176 34 34 63 307

93 12 38 15 510 21 27 954 1,577

94 9 56 8 376 110 82 453 1,094

95 10 374 33 211 32 26 1,179 1,865

96 4 36 15 24 79

99 2 15 13 18 6 233 287

124 5 11 186 64 183 449

125 15 188 8 282 159 967 1,619

138 14 3 133 37 130 1,327 1,644

153 17 8 4 7 141 177

157 20 38 172 230

158 5 24 1 73 41 184 328

164 7 6 252 64 66 395

174 58 123 26 271 162 103 152 895

185 15 14 114 24 12 647 826

186 307 126 212 3 789 1,437

194 16 60 24 38 138

195 9 62 62 284 417

Roanoke 66 12 3 735 147 216 187 1,300
FY22 Q4 Page 101

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Roanoke 145 49 2 46 97

147 93 35 92 220

151 533 13 172 56 774

156 8 39 24 1 76 148

171 19 431 68 389 74 86 334 1,401

176 27 238 17 286 112 59 300 1,039

San Joaquins 702 520 160 343 1,023

703 363 298 7 668

710 682 162 32 876

711 38 1,209 149 297 1,693

712 799 217 239 10 1,265

713 449 230 423 13 1,115

714 7 589 131 232 4 963

715 9 4 312 408 207 940

716 8 603 326 127 24 1,088

717 410 370 328 1,108

718 4 495 149 291 939

719 379 231 215 17 842

Silver Star 91 12 318 22 165 272 149 5 1,374 2,317

92 6 172 29 461 589 279 2,172 3,708

Southwest Chief 3 138 149 1,007 648 259 1,318 3,519

4 82 142 1,090 450 564 1,379 3,707

Springfeld Shuttles 400 92 92

405 44 3 47

409 15 29 44

412 9 7 9 6 31

416 1 1

417 92 9 101

432 21 11 32

450 13 18 31

451 66 5 71

458 21 4 25

460 19 19

461 110 29 19 158

463 102 14 116
FY22 Q4 Page 102

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Springfeld Shuttles 464 37 46 83

465 5 5

467 5 17 22

470 29 7 36

471 336 24 15 375

473 15 37 7 59

474 52 13 65

475 130 22 152

476 110 30 140

478 98 82 9 38 116 343

479 19 88 107

488 153 22 50 225

490 31 6 37

494 224 56 11 133 424

495 254 40 34 328

497 11 20 31

499 163 14 177

Sunset Ltd 1 10 44 22 355 202 110 681 1,424

2 65 126 97 236 198 306 429 1,457

Texas Eagle 21 223 25 1,930 188 361 541 3,268

22 160 37 1,091 254 222 1,245 3,009

Vermonter 54 19 137 81 62 6 122 427

55 85 17 274 144 61 176 757

56 11 290 33 286 88 19 271 998

57 4 31 121 85 3 112 356

Wolverine 350 18 438 42 11 7 516

351 124 43 45 53 265

352 74 72 286 37 240 51 760

353 14 13 28 2 564 12 633

354 73 279 12 38 402

355 69 14 50 173 39 345
FY22 Q4 Page 103

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Appendix 3: Schedule Certification Status

Table 27: Schedule Certifcation Status by Service, Train, and Host

Service Train Host Status Route Train Host Status

Acela 2100 Amtrak Certifed Acela 2166 Amtrak Certifed

2103 Amtrak Certifed MNRR Certifed

2104 Amtrak Certifed 2167 Amtrak Certifed

2107 Amtrak Certifed MNRR Certifed

2109 Amtrak Certifed 2168 Amtrak Certifed

2110 Amtrak Certifed MNRR Certifed

2117 Amtrak Certifed 2169 Amtrak Certifed

2119 Amtrak Certifed MNRR Certifed

2121 Amtrak Certifed 2170 Amtrak Certifed

2122 Amtrak Certifed MNRR Certifed

2124 Amtrak Certifed 2171 Amtrak Certifed

2126 Amtrak Certifed MNRR Uncertifed

2128 Amtrak Certifed 2172 Amtrak Certifed

2150 Amtrak Certifed MNRR Certifed

MNRR Certifed 2173 Amtrak Certifed

2151 Amtrak Certifed MNRR Certifed

MNRR Certifed 2175 Amtrak Certifed

2153 Amtrak Certifed MNRR Uncertifed

MNRR Certifed 2190 Amtrak Certifed

2154 Amtrak Certifed MNRR Certifed

MNRR Certifed 2203 Amtrak Certifed

2155 Amtrak Certifed 2205 Amtrak Certifed

MNRR Certifed 2208 Amtrak Certifed

2158 Amtrak Certifed 2213 Amtrak Certifed

MNRR Certifed 2215 Amtrak Certifed

2159 Amtrak Certifed 2218 Amtrak Certifed

MNRR Certifed 2222 Amtrak Certifed

2160 Amtrak Certifed 2224 Amtrak Certifed

MNRR Certifed 2228 Amtrak Certifed

2163 Amtrak Certifed 2248 Amtrak Certifed

MNRR Certifed MNRR Certifed

2164 Amtrak Certifed 2249 Amtrak Certifed

MNRR Certifed MNRR Certifed

2165 Amtrak Certifed 2250 Amtrak Certifed

MNRR Certifed MNRR Certifed
FY22 Q4 Page 104

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Acela 2251 Amtrak Certified Adirondack 69 MNRR Uncertified

MNRR Certified Auto Train 52 CSX Certified

2252 Amtrak Certified FR Certified

MNRR Certified 53 CSX Certified

2253 Amtrak Certified FR Certified

MNRR Certified Blue Water 364 Amtrak Certified

2254 Amtrak Certified CN-IC Certified

MNRR Certified MIDOT Certified

2255 Amtrak Certified NS Disputed

MNRR Certified 365 Amtrak Certified

2256 Amtrak Certified CN-IC Certified

MNRR Certified MIDOT Certified

2257 Amtrak Certified NS Disputed

MNRR Certified California Zephyr 5 Amtrak Certified

2258 Amtrak Certified BNSF Certified

MNRR Uncertified UP Disputed

2259 Amtrak Certified 6 Amtrak Certified

MNRR Certified BNSF Certified

2260 Amtrak Certified UP Disputed

MNRR Uncertified Capitol Corridor 520 UP Certified

2261 Amtrak Certified 521 UP Certified

MNRR Uncertified 522 UP Certified

2275 Amtrak Certified 523 UP Certified

MNRR Uncertified 524 UP Certified

2290 Amtrak Certified 525 UP Certified

MNRR Uncertified 526 UP Certified

2401 Amtrak Certified 527 UP Certified

2402 Amtrak Certified 528 UP Certified

Adirondack 68 Amtrak Certified 529 UP Certified

CN Disputed 530 UP Certified

CP-DH Certified 531 UP Certified

MNRR Uncertified 532 UP Certified

69 Amtrak Certified 534 UP Certified

CN Disputed 535 UP Certified

CP-DH Certified 536 UP Certified
FY22 Q4 Page 105

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Capitol Corridor 537 UP Certified Capitol Corridor 751 UP Certified

538 UP Certified Capitol Limited 29 Amtrak Certified

540 UP Certified CSX Certified

541 UP Certified NS Disputed

542 UP Certified 30 Amtrak Certified

543 UP Certified CSX Certified

544 UP Certified NS Disputed

545 UP Certified Cardinal 50 Amtrak Certified

546 UP Certified BBrRR Certified

547 UP Certified CSX Certified

548 UP Certified Metra Certified

549 UP Certified NS Disputed

551 UP Certified UP Certified

553 UP Certified 51 Amtrak Certified

720 UP Certified BBrRR Certified

723 UP Certified CSX Certified

724 UP Certified Metra Certified

727 UP Certified NS Disputed

728 UP Certified UP Certified

729 UP Certified Carl Sandburg / 

Illinois Zephyr

380 Amtrak Certified

732 UP Certified BNSF Certified

733 UP Certified 381 Amtrak Certified

734 UP Certified BNSF Certified

736 UP Certified 382 Amtrak Certified

737 UP Certified BNSF Certified

738 UP Certified 383 Amtrak Certified

741 UP Certified BNSF Certified

742 UP Certified Carolinian 79 Amtrak Certified

743 UP Certified CSX Certified

744 UP Certified NS Certified

745 UP Certified 80 Amtrak Certified

746 UP Certified CSX Certified

747 UP Certified NS Certified

748 UP Certified Cascades 500 BNSF Certified

749 UP Certified UP Certified
FY22 Q4 Page 106

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Cascades 503 BNSF Certified Downeaster 683 PanAm Certified

UP Certified 684 MBTA Certified

504 BNSF Certified PanAm Certified

505 BNSF Certified 685 MBTA Certified

UP Certified PanAm Certified

507 BNSF Certified 686 MBTA Certified

508 BNSF Certified PanAm Certified

UP Certified 687 MBTA Certified

516 BNSF Disputed PanAm Certified

517 BNSF Disputed 688 MBTA Certified

518 BNSF Disputed PanAm Certified

519 BNSF Disputed 689 MBTA Certified

City Of New 

Orleans

58 Amtrak Certified PanAm Certified

CN-IC Disputed 690 MBTA Certified

59 Amtrak Certified PanAm Certified

CN-IC Disputed 691 MBTA Certified

Coast Starlight 11 BNSF Certified PanAm Certified

SCRRA Certified 692 MBTA Certified

UP Certified PanAm Certified

14 BNSF Certified 693 MBTA Certified

SCRRA Certified PanAm Certified

UP Certified 694 MBTA Certified

Crescent 19 Amtrak Certified PanAm Certified

CSX Certified 695 MBTA Certified

NS Certified PanAm Certified

20 Amtrak Certified 696 MBTA Certified

CSX Certified PanAm Certified

NS Certified 697 MBTA Certified

Downeaster 680 MBTA Certified PanAm Certified

PanAm Certified 698 MBTA Certified

681 MBTA Certified PanAm Certified

PanAm Certified 699 MBTA Certified

682 MBTA Certified PanAm Certified

PanAm Certified Empire Builder 7 Amtrak Certified

683 MBTA Certified BNSF Certified
FY22 Q4 Page 107

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Empire Builder 7 CP-SOO Certified Hiawatha 329 Amtrak Certified

Metra Certified CP-SOO Certified

8 Amtrak Certified Metra Certified

BNSF Certified 330 Amtrak Certified

CP-SOO Certified CP-SOO Certified

Metra Certified Metra Certified

27 BNSF Certified 331 Amtrak Certified

28 BNSF Certified CP-SOO Certified

Ethan Allen 

Express

290 Amtrak Certified Metra Certified

CP-DH Certified 332 Amtrak Certified

MNRR Certified CP-SOO Certified

VTR Certified Metra Certified

291 Amtrak Certified 333 Amtrak Certified

CP-DH Certified CP-SOO Certified

MNRR Certified Metra Certified

VTR Certified 334 Amtrak Certified

292 Amtrak Certified CP-SOO Certified

CP-DH Certified Metra Certified

MNRR Certified 335 Amtrak Certified

VTR Certified CP-SOO Certified

293 Amtrak Certified Metra Certified

CP-DH Certified 336 Amtrak Certified

MNRR Certified CP-SOO Certified

VTR Certified Metra Certified

295 Amtrak Certified 337 Amtrak Certified

CP-DH Certified CP-SOO Certified

MNRR Certified Metra Certified

VTR Certified 338 Amtrak Certified

296 Amtrak Certified CP-SOO Certified

CP-DH Certified Metra Certified

MNRR Certified 339 Amtrak Certified

VTR Certified CP-SOO Certified

Heartland Flyer 821 BNSF Certified Metra Certified

822 BNSF Certified 340 Amtrak Certified

CP-SOO Certified

Metra Certified
FY22 Q4 Page 108

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Hiawatha 341 Amtrak Certified Keystone 643 Amtrak Certified

CP-SOO Certified 644 Amtrak Certified

Metra Certified 645 Amtrak Certified

342 Amtrak Certified 646 Amtrak Certified

CP-SOO Certified 647 Amtrak Certified

Metra Certified 648 Amtrak Certified

343 Amtrak Certified 649 Amtrak Certified

CP-SOO Certified 650 Amtrak Certified

Metra Certified 651 Amtrak Certified

Illini / Saluki 390 Amtrak Certified 652 Amtrak Certified

CN-IC Disputed 653 Amtrak Certified

391 Amtrak Certified 654 Amtrak Certified

CN-IC Disputed 655 Amtrak Certified

392 Amtrak Certified 656 Amtrak Certified

CN-IC Disputed 658 Amtrak Certified

393 Amtrak Certified 660 Amtrak Certified

CN-IC Disputed 661 Amtrak Certified

Keystone 600 Amtrak Certified 662 Amtrak Certified

601 Amtrak Certified 663 Amtrak Certified

605 Amtrak Certified 664 Amtrak Certified

607 Amtrak Certified 665 Amtrak Certified

609 Amtrak Certified 666 Amtrak Certified

610 Amtrak Certified 667 Amtrak Certified

611 Amtrak Certified 669 Amtrak Certified

612 Amtrak Certified 670 Amtrak Certified

615 Amtrak Certified 671 Amtrak Certified

618 Amtrak Certified 672 Amtrak Certified

619 Amtrak Certified 674 Amtrak Certified

620 Amtrak Certified Lake Shore Limited 48 Amtrak Certified

622 Amtrak Certified CSX Certified

637 Amtrak Certified MNRR Certified

639 Amtrak Certified NS Disputed

640 Amtrak Certified 49 Amtrak Certified

641 Amtrak Certified CSX Certified

642 Amtrak Certified MNRR Certified

NS Disputed
FY22 Q4 Page 109

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Lake Shore 

Limited

448 Amtrak Certified Missouri 311 UP Certified

CSX Certified 313 UP Certified

MBTA Certified 314 UP Certified

449 Amtrak Certified 316 UP Certified

CSX Certified New York - Albany 230 Amtrak Certified

MBTA Certified MNRR Uncertified

Lincoln Service 300 Amtrak Certified 232 Amtrak Certified

CN-IC Certified MNRR Certified

UP Certified 233 Amtrak Certified

301 Amtrak Certified MNRR Certified

CN-IC Certified 234 Amtrak Certified

UP Certified MNRR Certified

302 Amtrak Certified 235 Amtrak Certified

CN-IC Certified MNRR Uncertified

UP Certified 236 Amtrak Certified

303 Amtrak Certified MNRR Certified

CN-IC Certified 237 Amtrak Certified

UP Certified MNRR Certified

304 Amtrak Certified 238 Amtrak Certified

CN-IC Certified MNRR Certified

UP Certified 239 Amtrak Certified

305 Amtrak Certified MNRR Certified

CN-IC Certified 241 Amtrak Certified

UP Certified MNRR Certified

306 Amtrak Certified 242 Amtrak Certified

CN-IC Certified MNRR Uncertified

UP Certified 243 Amtrak Certified

307 Amtrak Certified MNRR Certified

CN-IC Certified 244 Amtrak Certified

UP Certified MNRR Certified

Maple Leaf 63 Amtrak Certified 245 Amtrak Certified

CSX Certified MNRR Uncertified

MNRR Certified 250 Amtrak Certified

64 Amtrak Certified MNRR Certified

CSX Certified

MNRR Certified
FY22 Q4 Page 110

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

New York - Albany 252 Amtrak Certified Northeast 

Regional

127 Amtrak Certified

MNRR Uncertified 129 Amtrak Certified

253 Amtrak Certified 130 Amtrak Certified

MNRR Certified 131 Amtrak Certified

254 Amtrak Certified 132 Amtrak Certified

MNRR Uncertified MNRR Certified

255 Amtrak Certified 133 Amtrak Certified

MNRR Certified 134 Amtrak Certified

256 Amtrak Certified 135 Amtrak Certified

MNRR Certified MNRR Certified

259 Amtrak Certified 136 Amtrak Certified

MNRR Certified MNRR Certified

260 Amtrak Certified 137 Amtrak Certified

MNRR Certified MNRR Certified

261 Amtrak Certified 138 Amtrak Certified

MNRR Certified 139 Amtrak Certified

New York - 

Niagara Falls

280 Amtrak Certified MNRR Certified

CSX Certified 140 Amtrak Certified

MNRR Certified MNRR Certified

281 Amtrak Certified 141 Amtrak Certified

CSX Certified MNRR Certified

MNRR Certified 143 Amtrak Certified

283 Amtrak Certified MNRR Certified

CSX Certified 146 Amtrak Certified

MNRR Certified MNRR Certified

284 Amtrak Certified 148 Amtrak Certified

CSX Certified MNRR Certified

MNRR Certified 149 Amtrak Certified

288 Amtrak Certified MNRR Certified

CSX Certified 150 Amtrak Certified

MNRR Uncertified MNRR Certified

Northeast 

Regional

111 Amtrak Certified 151 Amtrak Certified

123 Amtrak Certified 152 Amtrak Certified

124 Amtrak Certified 153 Amtrak Certified

126 Amtrak Certified
FY22 Q4 Page 111

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Northeast 

Regional

154 Amtrak Certified Northeast 

Regional

180 Amtrak Certified

155 Amtrak Certified 182 Amtrak Certified

158 Amtrak Certified 183 Amtrak Certified

159 Amtrak Certified 184 Amtrak Certified

160 Amtrak Certified 185 Amtrak Certified

MNRR Certified 186 Amtrak Certified

161 Amtrak Certified 187 Amtrak Certified

MNRR Certified 189 Amtrak Certified

162 Amtrak Certified 190 Amtrak Certified

MNRR Certified MNRR Certified

163 Amtrak Certified 192 Amtrak Certified

MNRR Certified 193 Amtrak Certified

165 Amtrak Certified 196 Amtrak Certified

MNRR Certified Pacific Surfliner 561 BNSF Certified

166 Amtrak Certified SCRRA Certified

MNRR Certified SDNRR Certified

167 Amtrak Certified 562 BNSF Certified

MNRR Certified SCRRA Certified

168 Amtrak Certified SDNRR Certified

MNRR Certified 564 BNSF Certified

169 Amtrak Certified SCRRA Certified

MNRR Certified SDNRR Certified

170 Amtrak Certified 565 BNSF Certified

MNRR Certified SCRRA Certified

172 Amtrak Certified SDNRR Certified

MNRR Certified 566 BNSF Certified

173 Amtrak Certified SCRRA Certified

MNRR Certified SDNRR Certified

175 Amtrak Certified 569 BNSF Certified

MNRR Certified SCRRA Certified

177 Amtrak Certified SDNRR Certified

MNRR Certified 572 BNSF Certified

178 Amtrak Certified SCRRA Certified

MNRR Certified SDNRR Certified

179 Amtrak Certified

MNRR Certified
FY22 Q4 Page 112

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Pacific Surfliner 573 BNSF Certified Pacific Surfliner 767 BNSF Certified

SCRRA Certified SCRRA Certified

SDNRR Certified SDNRR Certified

578 BNSF Certified UP Certified

SCRRA Certified 768 BNSF Certified

SDNRR Certified SCRRA Certified

579 BNSF Certified SDNRR Certified

SCRRA Certified UP Certified

SDNRR Certified 774 BNSF Certified

580 BNSF Certified SCRRA Certified

SCRRA Certified SDNRR Certified

SDNRR Certified UP Certified

583 BNSF Certified 777 BNSF Certified

SCRRA Certified SCRRA Certified

SDNRR Certified SDNRR Certified

584 BNSF Certified UP Certified

SCRRA Certified 782 BNSF Certified

SDNRR Certified SCRRA Certified

590 BNSF Certified SDNRR Certified

SCRRA Certified UP Certified

SDNRR Certified 785 BNSF Certified

591 BNSF Certified SCRRA Certified

SCRRA Certified SDNRR Certified

SDNRR Certified UP Certified

593 BNSF Certified 792 BNSF Certified

SCRRA Certified SCRRA Certified

SDNRR Certified SDNRR Certified

595 BNSF Certified UP Certified

SCRRA Certified 796 BNSF Certified

SDNRR Certified SCRRA Certified

759 SCRRA Certified SDNRR Certified

UP Certified UP Certified

763 BNSF Certified 1564 BNSF Certified

SCRRA Certified SCRRA Certified

SDNRR Certified SDNRR Certified

UP Certified
FY22 Q4 Page 113

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Pacific Surfliner 1565 BNSF Certified Palmetto 90 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified Pennsylvanian 42 Amtrak Certified

1566 BNSF Certified NS Certified

SCRRA Certified 43 Amtrak Certified

SDNRR Certified NS Certified

1569 BNSF Certified Pere Marquette 370 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified NS Disputed

1572 BNSF Certified 371 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified NS Disputed

1573 BNSF Certified Piedmont 73 NS Certified

SCRRA Certified 74 NS Disputed

SDNRR Certified 75 NS Disputed

1584 BNSF Certified 76 NS Certified

SCRRA Certified 77 NS Certified

SDNRR Certified 78 NS Certified

1590 BNSF Certified Richmond / 

Newport News / 

Norfolk

65 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified MNRR Certified

1591 BNSF Certified 66 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified MNRR Certified

1761 BNSF Certified 67 Amtrak Certified

SCRRA Certified CSX Certified

SDNRR Certified MNRR Certified

UP Certified 82 Amtrak Certified

1767 BNSF Certified CSX Certified

SCRRA Certified MNRR Certified

SDNRR Certified NS Certified

UP Certified 84 Amtrak Certified

Palmetto 89 Amtrak Certified CSX Certified

CSX Certified NS Certified
FY22 Q4 Page 114

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Richmond / 

Newport News / 

Norfolk

85 Amtrak Certified Richmond / 

Newport News / 

Norfolk

164 Amtrak Certified

CSX Certified CSX Certified

86 Amtrak Certified MNRR Certified

CSX Certified 174 Amtrak Certified

MNRR Certified CSX Certified

87 Amtrak Certified MNRR Certified

CSX Certified 194 Amtrak Certified

NS Certified CSX Certified

88 Amtrak Certified MNRR Certified

CSX Certified 195 Amtrak Certified

MNRR Certified CSX Certified

NS Certified MNRR Certified

93 Amtrak Certified Roanoke 145 Amtrak Certified

CSX Certified CSX Certified

MNRR Certified NS Certified

NS Certified 147 Amtrak Certified

94 Amtrak Certified CSX Certified

CSX Certified MNRR Certified

MNRR Certified NS Certified

NS Certified 156 Amtrak Certified

95 Amtrak Certified CSX Certified

CSX Certified NS Certified

MNRR Certified 171 Amtrak Certified

NS Certified CSX Certified

96 Amtrak Certified MNRR Certified

CSX Certified NS Certified

MNRR Certified 176 Amtrak Certified

99 Amtrak Certified CSX Certified

CSX Certified MNRR Certified

MNRR Certified NS Certified

125 Amtrak Certified San Joaquins 701 BNSF Certified

CSX Certified UP Certified

157 Amtrak Certified 702 BNSF Certified

CSX Certified UP Certified

MNRR Certified 703 BNSF Certified

NS Certified UP Certified
FY22 Q4 Page 115

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

San Joaquins 704 BNSF Certified Silver Star 92 Amtrak Certified

UP Certified CSX Certified

710 BNSF Certified Fla DOT Certified

UP Certified FR Certified

711 BNSF Certified NS Disputed

UP Certified Southwest Chief 3 Amtrak Certified

712 BNSF Certified BNSF Disputed

UP Certified NMDOT Certified

713 BNSF Certified SCRRA Certified

UP Certified 4 Amtrak Certified

714 BNSF Certified BNSF Disputed

UP Certified NMDOT Certified

715 BNSF Certified SCRRA Certified

UP Certified Springfield 

Shuttles

400 MADOT Certified

716 BNSF Certified 405 Amtrak Certified

UP Certified 409 Amtrak Certified

717 BNSF Certified 412 Amtrak Certified

UP Certified 416 Amtrak Certified

718 BNSF Certified 417 Amtrak Certified

UP Certified 432 Amtrak Certified

719 BNSF Certified 450 Amtrak Certified

UP Certified 451 Amtrak Certified

Silver Meteor 97 Amtrak Certified 460 Amtrak Certified

CSX Certified 461 Amtrak Certified

Fla DOT Certified MADOT Certified

FR Certified 463 Amtrak Certified

98 Amtrak Certified 464 Amtrak Certified

CSX Certified 465 Amtrak Certified

Fla DOT Certified 467 Amtrak Certified

FR Certified 470 Amtrak Certified

Silver Star 91 Amtrak Certified 471 Amtrak Certified

CSX Certified MADOT Certified

Fla DOT Certified 473 Amtrak Certified

FR Certified 474 Amtrak Certified

NS Disputed
FY22 Q4 Page 116

FRA Quarterly Report Appendix 3: Schedule Certifcation Status

Service Train Host Status Route Train Host Status

Springfield 

Shuttles

475 Amtrak Certified Vermonter 54 Amtrak Certified

476 Amtrak Certified MADOT Certified

478 Amtrak Certified MNRR Certified

MADOT Certified NECR Certified

479 Amtrak Certified 55 Amtrak Certified

488 Amtrak Certified MADOT Certified

MADOT Certified MNRR Certified

490 Amtrak Certified NECR Certified

494 Amtrak Certified 56 Amtrak Certified

MADOT Certified MADOT Certified

495 Amtrak Certified MNRR Certified

MADOT Certified NECR Certified

497 Amtrak Certified 57 Amtrak Certified

499 Amtrak Certified MADOT Certified

MADOT Certified MNRR Certified

Sunset Limited 1 Amtrak Certified NECR Certified

BNSF Certified Wolverine 350 Amtrak Certified

CN-IC Certified CN-IC Certified

SCRRA Certified MIDOT Certified

UP Disputed NS Disputed

2 Amtrak Certified 351 Amtrak Certified

BNSF Certified CN-IC Certified

CN-IC Certified MIDOT Certified

SCRRA Certified NS Disputed

UP Disputed 352 Amtrak Certified

21 Amtrak Certified CN-IC Certified

BNSF Certified MIDOT Certified

CN-IC Certified NS Disputed

TRE Certified 353 Amtrak Certified

UP Disputed CN-IC Certified

22 Amtrak Certified MIDOT Certified

BNSF Certified NS Disputed

CN-IC Certified 354 Amtrak Certified

TRE Certified CN-IC Certified

UP Disputed MIDOT Certified

NS Disputed

355 Amtrak Certified

CN-IC Certified

MIDOT Certified

NS Disputed
FY22 Q4 Page 117

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

CSI Survey – July Updates 

Introduction 

[PAGE 1] 

Thank you for taking the time to provide feedback on your trip on the [route name] from 

[insert origin city] [insert origin station code] to [insert destination city] [insert destination 

station code] on [insert travel date]. 

1. Based on your recent trip experience, how likely are you to recommend Amtrak to a 

friend, colleague, or family member? 

 0 – Not at All Likely 

 ..... 

 10 – Extremely Likely 

2. Overall, how satisfied were you with your trip? 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

3. We would love to hear more about your experience. What did we do well? What 

can we do better? 

 Open-End 

[NEW PAGE] 

Thinking about your trip, how would you rate your experience with the following (Note – If the 

statement does not apply to your experience, please select “NA: on the rightmost side of the 

answer choices): 

Response options – Grid Format 

o 0 – Not at all Satisfied 

o ..... 

o 10 – Extremely Satisfied 

o NA 

4. Clarity of signage at the boarding station 

5. Boarding process 

6. On-time arrival of the train 

7. Communications about train status 

8. Comfort of your seat on the train 

9. The train ride itself (for example, whether it’s bumpy or smooth) 

10. Cleanliness of the train 

11. Food and beverage on the train 

12. Wi-Fi on the train [note: only show if train has Wi-Fi] 

Appendix 4: Amtrak Customer Satisfaction Survey
FY22 Q4 Page 118

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

13. Condition of the train interior (as in, things are in good working order) 

14. Quality of interactions with Amtrak personnel on the train (for example, friendliness, 

service, availability) 

15. Quality of interactions with Amtrak personnel at the boarding station (for example, 

friendliness, service, availability) [MEDALLIA NOTE – SHOW ONLY FOR STAFFED 

BOARDING STATIONS] 

[NEW PAGE] 

16. Which of the following best describes the purpose of your Amtrak trip? 

 Regular commute to or from work or school 

 Business travel that is not a regular commute 

 Long pleasure trip for (as in, a week or more) 

 Short pleasure trip (as in, less than a week) 

 Visiting friends or relatives 

 Personal or family business (as in, weddings, funerals, or medical trips) 

 Specific interest in train travel (as in, desire to view country by train or 

curiosity about train travel) 

 Other 

17. To what extent does the following statement apply to your most recent Amtrak trip? 

I am a remote or hybrid worker who is traveling because I am not required to work 

from a particular location. 

 To a great extent 

 Somewhat 

 Very little 

 Not at all 

[NEW PAGE] 

18. How did you feel about the number of people around you on the train? 

 The train felt crowded 

 The train did not feel crowded 

 Don’t remember 

19. Is this your first-time riding Amtrak? 

 Yes 

 No 

20. Are you travelling by yourself or with others? 

 Traveling by myself 

 Traveling with other adults only 

 Traveling with others, including children 
FY22 Q4 Page 119

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

21. [If option 2 or 3 selected to previous question] How many other people did you 

travel with? 

 1 

 2-3 

 4 or more 

 Prefer not to say 

STAFF INTERACTION RATINGS 

Amtrak would like to learn more about your interactions with Amtrak staff during your trip. 

How would you rate your specific interactions with following Amtrak staff on the train

[GRID FORMAT]: 

22. Conductor [MEDALLLIA NOTE – Show for All] 

23. Cafe car attendant [MEDALLLIA NOTE – Show for Acela Business Class, NER Coach Class, 

NER Business Class, NER Sleeper Class, State any class, LD Coach Class, LD Business Class, 

LD Sleeper Class] 

24. First class car attendant [MEDALLLIA NOTE – Show for Acela First Class

25. Coach or business class car attendant [MEDALLLIA NOTE – Show for State Business 

Class, LD Coach Class, LD Business Class] 

26. Sleeper car attendant [MEDALLLIA NOTE – Show for LD Sleeper Class] 

27. Dining car attendant [MEDALLLIA NOTE – Show for California Zephyr, Coast Starlight, 

Empire Builder, Southwest Chief, Sunset Limited] 

28. Cleaning attendant [MEDALLIA NOTE – show for Acela and NER] 

 Response options – Grid Format 

o 0 – Not at all Satisfied 

o ..... 

o 10 – Extremely Satisfied 

o NA 

Staff Interaction Exceptions (Based on Q22-Q28) 

[Medallia Note: For each response in Q22-Q28 where the score is 6 or below, introduce 

exception-based questions Q29-Q31] 

How would you rate the following aspects about your interactions with [staff type in Q21-

Q27]: 

29. Availability when needed 

30. Quality of service provided 

31. Friendliness during interactions 
FY22 Q4 Page 120

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

32. Please select the Amtrak staff who you interacted with at the boarding station

(select all that apply): 

 Staff at the boarding gate 

 Red Cap 

 Ticketing agent 

 Amtrak Police 

 Other station staff 

33. How would you rate your specific interactions with [each staff type selected in Q32] 

at the station? 

Response options – Grid Format 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

[Medallia Note: For each response in Q33 where the score is 6 or below, introduce exceptionbased questions ] 

How would you rate the following aspects about your interactions with [staff type in Q32 

with scores less than or equal to 6] at the station?: 

34. Availability when needed 

35. Quality of service provided 

36. Friendliness during interactions 

[Medallia Note: Once questions Q34-Q36 – and any associated exception-based questions – are 

completed, finish staff section with Q37] 

37. Is there any additional feedback you would like to provide about your interactions 

with Amtrak staff? [Open-end] 

DELAYED CUSTOMERS 

IF CUSTOMER IDENTIFIED AS BEING TRAIN DELAYED BY 15 MINUTES OR MORE (Field for Medallia 

ArrP) 

We are sorry that your train was delayed. We would like to learn more about how we handled 

the delay of your train. 

38. Overall, how satisfied were you with Amtrak's handling of your train's late arrival? 

 0 – Not at all Satisfied 

 ..... 
FY22 Q4 Page 121

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

 10 – Extremely Satisfied 

 NA 

If train departed 15 or more minutes later than scheduled (Medallia field DrrP) 

39. How did you hear about the delay before the trip? (Select all that apply) 

 I did not hear about the delay (MEDALLIA NOTE: Make this option exclusive)

 Station announcement 

 Text from Amtrak 

 Email from Amtrak 

 Phone call from Amtrak 

 Twitter 

 Amtrak App 

 Amtrak website (Amtrak.com) 

 Other (Please specify) (MEDALLIA NOTE: Allow for open-end comment if selected)

40. How did you hear about the delay while on the train? (Select all that apply) 

 I did not hear about the delay (MEDALLIA NOTE: Make this option exclusive) 

 Onboard announcement 

 Text from Amtrak 

 Email from Amtrak 

 Phone call from Amtrak 

 Twitter 

 Amtrak App 

 Amtrak website (Amtrak.com) 

 Other (Please specify) (MEDALLIA NOTE: Allow for open-end comment if 

selected) 

Please rate your level of satisfaction with the information provided about the delay while 

onboard the train. 

Response options – Grid Format 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

41. Frequency of information 

42. Accuracy of information 

43. Availability of staff to provide explanation 

44. Resolution of any comments or complaints you shared with train 

45. OPEN-END: If Amtrak could do one thing to improve your experience during a train 

delay, what would it be? 
FY22 Q4 Page 122

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

[NEW PAGE] 

SLEEPER CUSTOMERS 

IF CUSTOMER IDENTIFIED AS A LONG-DISTANCE SLEEPER CUSTOMER 

Amtrak would like to learn more about your experience in your private room. 

How satisfied were you with the following aspects of the private room experience? 

Response options – Grid Format 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

46. Condition of your private room (as in, room features are in good working order) 

47. Cleanliness of your private room (for example, floor, windows) 

48. Comfort of your bed (including mattress, bedding, and linens) 

49. Did you eat any meals during your trip? 

 Yes [if “yes”, continue with additional questions in this section] 

 No [Medallia note – if “no”, skip to final open-end question in section] 

50. Where did you eat your meals during your trip? 

 Had all my meals outside of my room (1) 

 Had all my meals in my room (2) 

 Had some meals outside of my room and some in my room (3) 

51. (If option 2 or 3 in Q50): Why did you choose to eat all or some of your meals in your 

room? [Open-end] 

Medallia note – Show Q52-Q57 to these routes only: California Zephyr, Coast Starlight, 

Empire Builder, Southwest Chief, Sunset Limited 

(If option 1 or 3 in 50): How would you rate the following aspects of eating in the 

dining car? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

52. Quality of food and beverages 

53. Quality of the service 

54. Atmosphere in the dining car 

55. (If option 1 or 3 in 50): Was the dining car open at the times that you wanted to visit 

it? 
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FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

 Yes 

 No 

56. (if option 1 or 3 in 50) Did you eat by yourself or with others in the dining car? 

 Ate by myself or only with my traveling party 

 Ate with others 

57. [All sleeper customers] Is there any additional feedback you’d like to provide about 

your private room experience? [Open-end] 

FIRST CLASS CUSTOMERS 

IF CUSTOMER IS IDENTIFIED AS AN ACELA FIRST CLASS CUSTOMER 

Amtrak would like to learn more about your experience in the Acela first-class car. 

58. Did the first-class travel experience meet your expectations? 

 Yes 

 No 

Medallia note: If “yes” in previous section, skip to next section. If “no”, show: 

59. What aspects of your first-class travel experience did not meet your expectations? 

[Open-end]

60. How can we improve the first-class travel experience in the future? [Open-end]

[NEW PAGE] 

Exception-Based Feedback for Driver Topics 

Response options – Grid Format 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

[NEW PAGE FOR EACH TOPIC THAT MEETS EXCEPTION REQUIREMENTS] 

Communications (Based on Q7) 

How would you rate the following aspects about train status communications at the boarding 

station: 

61. Accuracy of information about train and boarding status from audio announcement 

(PA system) 

62. Accuracy of information about train and boarding status from the Amtrak arrivaldeparture display boards (PIDS) 

How would you rate the following aspects about train status communications on the train: 
FY22 Q4 Page 124

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

63. Sound quality of the Public Announcement (PA) system 

64. Clarity of the message about train status 

65. Frequency of train status communications 

66. Relevance of information about train status 

67. Are there any other ways in which the onboard communications about the train 

status did not meet your expectations (MEDALLIA NOTE: if selected, allow for openended comment) 

Cleanliness (Based on Q10) 

How would you rate the following aspects about train cleanliness: 

68. Cleanliness of the restroom 

69. Cleanliness of the train exterior 

70. Cleanliness of the windows 

71. Cleanliness of the seat area, including tray table 

72. The smell or odor on the train 

73. The cleanliness of the floor, including carpet 

Food and Beverage (Based on Q11) [MEDALLIA NOTE – BLOCK F&B EXCEPTION FOR FIRST CLASS 

AND SLEEPR CUSTOMERS] 

74. Was the Cafe Car open when you expected it to be? 

 Yes 

 No 

75. Were the items you wanted to buy from the Cafe Car available? 

 Yes 

 No 

How would you rate the following aspects about the food and beverage experience on the train: 

76. Quality of food and beverages 

77. Variety of food and beverage options 

78. Price of food and beverage options 

79. Wait time in the Cafe Car to purchase food and beverage 

Wi-Fi (Based on Q12) 

How would you rate the following aspects about the Wi-Fi experience on the train: 

80. Ease of connecting to Amtrak Wi-Fi 

81. Ability to stay connected to Amtrak Wi-Fi 

82. Speed of Amtrak Wi-Fi connection 

Train Condition (Based on Q13) 
FY22 Q4 Page 125

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

How would you rate the following aspects about the overall condition of the train: 

83. Please select any train features for which the maintenance did not meet your 

expectations during your trip. (Select all that apply) 

 Train seats 

 Train restroom 

 Train window blind 

 Train carpet or floor 

 Train lighting 

 Tray table 

 Train signage 

 Air conditioner 

[NEXT PAGE] 

84. Would you like the opportunity to provide additional feedback on other aspects of 

your travel experience? [If Yes, present following question. If No, submit survey]

 Yes 

 No 

[NEW PAGE] 

85. Please select any additional topics relevant to your trip experience that you would like to 

provide additional feedback about [Allow multiple selections]: 

o Boarding Station Experience

o Boarding Station Metropolitan Lounge [Medallia Note – Show only for stations 

with Metropolitan lounge]

o Arrival Station Experience

o Arrival Station Metropolitan Lounge [Medallia Note – Show only for stations 

with Metropolitan lounge]

o Family Travel Experience

o Experience Traveling with Luggage 

o Experience Traveling with a Pet

o Experience Traveling with a Bike

o Accessible Travel Experience for Customers with Disabilities 

o Sightseeing Lounge [Medallia Note: Only show for following routes - Target to 

these routes: California Zephyr, Coast Starlight, Empire Builder, Southwest Chief, 

Sunset Limited]

o Amtrak Thruway Bus (MEDALLIA NOTE: Ask only if the customer traveled on 

Amtrak Thruway bus before and/or after the train) 

o All of the above 
FY22 Q4 Page 126

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

[NEW PAGE FOR EACH TOPIC SELECTED] 

Boarding Station Experience 

Thinking about your experience at the boarding station, how would you rate the following: 

86. Availability of Amtrak staff to answer questions and provide assistance (for example, 

baggage or Red Cap service) 

87. Ticketing experience (as in, purchase ticket, reschedule) 

88. Comfort of the waiting area at the station 

89. Safety of the boarding station 

90. Accessibility of station (as in, accessible path of travel, requesting assistance) 

91. Maintenance of the station (for example, doors, escalators, seats and tables are 

working and in good condition) 

92. Cleanliness of the seating area in boarding station 

93. Cleanliness of the restroom at the boarding station 

94. Quality of the food vendors [NOTE: MEDALLIA ONLY SHOW IF FOOD AVAILABLE AT 

STATION] 

95. Is there any additional feedback you would like to provide about your experience at 

the boarding station? [Medallia Note: Open-ended response option]. 

Boarding Station Metropolitan Lounge 

96. Did you use the Metropolitan Lounge at the [insert BOARDING station]? [MEDALLIA - If 

the station has the metropolitan lounge, show “Metropolitan Lounge”] 

 Yes 

 No 

 Not sure 

97. [If “Yes” in Q96] How would you rate your experience using the Metropolitan lounge? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

Arrival Station Experience 

Response options – Grid Format 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

98. Organization of the deboarding process 
FY22 Q4 Page 127

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

99. Clarity of signage at the arrival station (as in, ease of navigation) 

100. Availability of Amtrak staff to answer questions and provide assistance (for 

example, baggage or redcap service) 

101. Safety of the arrival station 

102. Connectivity to other modes of transportation (for example, pick up or drop 

off by taxi, rideshare, other transit modes) 

103. Accessibility of station (as in, accessible path of travel, requesting assistance) 

104. Maintenance of the station (for example, doors, escalators, seats and tables 

are working and in good condition) 

105. Cleanliness of the restroom at the arrival station 

106. Quality of the food vendors [NOTE: MEDALLIA ONLY SHOW IF FOOD AVAILABLE 

AT STATION] 

107. Is there any additional feedback you would like to provide about your 

experience at the arrival station? [Medallia Note: Open-ended response option]. 

Arrival Station Metropolitan Lounge 

108. Did you use the Metropolitan Lounge at the [insert ARRIVAL station] station? 

[MEDALLIA - If the station has the metropolitan lounge, show “Metropolitan Lounge”]

 Yes 

 No 

 Not sure 

109. [If “Yes” in Q108] How would you rate your experience using the Metropolitan 

lounge? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

Family Travel Experience 

110. Overall, how satisfied were you with the experience of traveling as a family 

on Amtrak? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

How satisfied were you with the following aspects of bringing your family on your trip? 

Response options - Grid 
FY22 Q4 Page 128

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

111. Ability of your family to sit together on the train 

112. Any assistance from train staff your family required during your trip 

113. What’s the one thing that Amtrak can do to make your family travel 

experience more enjoyable? [Open-end] 

Experience Traveling with Luggage 

114. Did you bring any luggage on your trip? 

 Yes, I carried it onboard myself (1) 

 Yes, I used Amtrak’s checked baggage services (2) 

 Yes, I carried some luggage onboard and checked some luggage using 

Amtrak’s checked baggage services (3) 

 No, I did not bring any luggage 

115. (If options 1, 2, or 3 in 114) Overall, how satisfied were you with the 

experience bringing luggage on your trip? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

How satisfied were you with the following aspects of bringing luggage on your trip? 

Response options - Grid 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

116. (if option 2 or 3 in 114) Experience checking luggage at boarding station 

117. (if option 2 or 3 in 114) Luggage pickup experience at arrival station 

118. (if option 1 or 3 in 114) Assistance from Amtrak staff while loading your carryon luggage 

119. (if option 1 or 3 in 114) Amount of storage space available for you to 

conveniently stow your carry-on luggage on the train 

Experience Traveling with a Pet 

120. Overall, how satisfied were you with the experience of traveling with your pet 

on Amtrak? 
FY22 Q4 Page 129

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

Experience Traveling with a Bike 

121. How did you bring your bike(s) onto the train for your trip? 

 Carried onboard and stored using onboard bicycle racks (1) 

 Carried onboard and folded it as carry-on baggage (2) 

 Checked it train-side at boarding station with Amtrak crew member (3) 

 Checked it in boxed bicycle container as baggage at the boarding station (4) 

 I did not bring a bike (MEDALLIA NOTE – Make this option exclusive)

122. (if options 1-4 in 121) Overall, how satisfied were you with the experience of 

traveling with your bike on Amtrak? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

Accessible Travel Experience for Customers with Disabilities 

123. Overall, how satisfied were you with any assistance and accommodations 

you received toward providing an accessible travel experience? 

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

124. Did you request assistance for your trip when booking your ticket? 

 Yes 

 No 

125. [if “Yes” in 124, show:] Did you receive the assistance that you requested 

during your trip? 

 Yes 

 No 

126. How satisfied are you with the assistance that you received? 
FY22 Q4 Page 130

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

How satisfied were you with the following aspects toward providing an accessible travel 

experience? 

Response options - Grid 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 N/A 

127. Accessibility of the train design 

128. Assistance provided by Amtrak staff at the boarding station (requested prior 

to travel in reservation) [Medallia note: show only for staffed boarding stations]

129. Assistance provided by Amtrak staff at the boarding station (on demand, not 

requested in reservation) [Medallia note: show only for staffed boarding stations]

130. Assistance provided by Amtrak staff on the train 

131. Assistance provided by Amtrak staff at arrival station (requested prior to 

travel in reservation) [Medallia note: show only for staffed arrival stations]

132. Assistance provided by Amtrak staff at arrival station (on demand, not 

requested in reservation) [Medallia note: show only for staffed arrival stations] 

133. Ease of locating or calling staff at the station to request assistance 

134. Ease of contacting customer service to request assistance for your trip 

Sightseeing Lounge 

135. Did you use the Sightseeing Lounge during your trip? 

 Yes 

 No 

136. (if “no” in 135) Why did you not use the Sightseeing Lounge during your trip? 

 Not interested 

 Not able to find a seat 

 Not aware of the Sightseeing Lounge 

 Other (Please specify) 

137. (if “yes” in 135) Overall how would you rate your satisfaction with your 

experience in the Sightseeing Lounge? 

Response options 

 0 – Not at all Satisfied 

 ..... 
FY22 Q4 Page 131

FRA Quarterly Report Appendix 4: Amtrak Customer Satisfaction Survey

 10 – Extremely Satisfied 

 NA 

138. What’s one thing Amtrak could do to improve the experience in the 

Sightseeing Lounge? [Open-end] 

Amtrak Thruway Bus 

139. How satisfied were you with the Amtrak Thruway Bus portion of the trip from 

[insert train destination city] to [insert post-bus destination city]? (Medallia: ask twice 

if customer has both pre and post-train bus experiences.)

Response options 

 0 – Not at all Satisfied 

 ..... 

 10 – Extremely Satisfied 

 NA 

[FINAL PAGE] 

We appreciate you taking the time to share your thoughts about your recent trip experience. 

Your opinion is very important to us, and we truly value your feedback.