# Providing Shared Services to Federal Agencies

Make efficiency and effectiveness your operational mantra. Join forces with a pioneer in federal administrative shared services so you can stay laser focused on your mission.

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          Financial Management          

          Travel Services          

          Procurement          

          Human Resources          

## News

September, 2024
Sharing Information about ARC’s Unique Customer MissionsIn a continued effort to create wider awareness on the various customer missions that ARC supports, Jason Hill (ARC executive) spent time with one of ARC’s strategic service partners, Oracle, in August.

August, 2024
Federal Employees’ Victim of Flexible Spending Account ScamOffice of Personnel Management (OPM) acknowledged to all Shared Service Providers on May 20, 2024, that unauthorized individuals have accessed federal employees’ data outside both IBC and NFC payroll systems.

July, 2024
ARC’s Continuity of Operations (COOP)Fortunately, the operations supported by ARC run smoothly day after day, week after week, and so on.  But what if something significant happens unexpectedly that is outside of ARC’s controls?  Will your data continue to be processed?  Will your bills get paid?  Will your travel reimbursement process?  The answer is yes, thanks to ARC’s dedication to continuity of operations (COOP).

June, 2024
PRISM Insight ImplementationIn 2021, the Administrative Resource Center’s (ARC) Procurement Division looked to revolutionize its system management capabilities with a focus on federal procurements. Recognizing the need to adapt to a rapidly evolving technological landscape, a project was initiated to implement new procurement tools with modernized analytics, dashboards, and self-service capabilities.

May, 2024
2024 ARC Customer Day AgendaWednesday, May 15, 2024,            9:00 AM – 5:00 PM ET(In-Person Onsite Registration Opens at 7:30 AM ET), Please plan to join us on May 15 for an all-day hybrid (in-person and virtual) event, uniting agencies across government in information-sharing and collaboration.

April, 2024
Registration for the 2024 ARC Customer Day is now Open!Please plan to join us on May 15 for an all-day hybrid (in-person and virtual) event, uniting agencies across government in information-sharing and collaboration.

March, 2024
Treasury Financial Manual (TFM) Website ChangesFor your awareness, beginning March 29, 2024, the Treasury Financial Manual (TFM) website will no longer be accessible and the TFM will only be available in the Treasury Financial Experience (TFX).            If you use the TFM on a regular basis we suggest becoming familiar with the new TFM platform            

February, 2024
oneARC Portal UpdateWe are drawing close to the time for user acceptance testing of the Payroll Accounting module within the oneARC Portal.            A few key dates you should be aware of, especially if you are interested in testing...            Preparation for UAT (UAT Training)            February 12 – February 16            Testing (Kickoff and User Acceptance Testing Window)            February 20 – February 23

January, 2024
ARC Customer DaySave the date for the most important event of the year – ARC Customer Day on May 15, 2024, from 8 am to 5 pm at ARC’s headquarters in Parkersburg, West Virginia.  This year’s event will be in hybrid format like last year’s event, where attendees will be able to participate in-person and virtual.  Please be on the lookout for agenda and registration details which will be coming soon. 

December, 2023
Upcoming Changes in Take Home PayMany employees will notice changes in their net pay during the upcoming months for a variety of reasons.  Changes in Flexible Spending Accounts (FSAs), Thrift Savings Plan (TSP), Federal Employees Health Benefits (FEHB), Federal Employees Dental and Vision Insurance Program (FEDVIP) and Combined Federal Campaign (CFC) contributions could impact the amount of take-home pay in the coming weeks. Also, Federal, state, and local tax changes could impact net pay.

November, 2023
Automation EfficienciesAs a shared service provider, ARC is committed to continuous improvement that enhances the value of our services to our customers. Robotics Process Automation (RPA) is one area that we have actively leveraged in recent years to support this goal.Since 2019, ARC has built and maintained over 110 automations that have saved more than 146,000 cumulative hours across a wide range of services within ARC and the Bureau of the Fiscal Service.

October, 2023
Successful Year-EndFiscal 2023 year-end progressed with no major system issues and ARC had the lowest help desk call value in the last decade.  This is largely based on the work that was completed during the last year to add a new middle tier, repurposing available system resources, and ultimately moving to Oracle Cloud Infrastructure (OCI).

September, 2023
Customer Access Page Update Effective September 25, 2023, ARC’s website will no longer require a login username or password to access your Customer Access Pages (CAP). Instead, you will have access to your Customer Page when you are connected to your agency’s network by clicking on the new “Customer Pages” button in the top right corner of the ARC website. 

August, 2023
G-InvoicingRead about updates for G-Invoicing and year end tips.

July, 2023
TSP Contribution Limit ReminderEmployees covered by the Federal Employees Retirement System (FERS), including FERS-RAE (Revised Annuity Employee) and FERS-FRAE (Further Revised Annuity Employee), who reach their Thrift Savings Plan (TSP) annual contribution limit before the end of the tax year will miss receiving agency matching contributions.

June, 2023
Keeping up with HRConnect Last year, the HRConnect program office began an initiative to incrementally modernize HRConnect Manager Self Service improvements. Read about some of the improvements:

May, 2023
webTA 5.0 Transition to GovTA for ARC-hosted webTA CustomersARC was notified by the webTA vendor (formerly Kronos, now UKG) that webTA version 5 is nearing the end of its supported lifecycle. After a thorough procurement process, GovTA was selected as the ARC-hosted time and attendance replacement system. GovTA is offered by the same vendor with a similar look and feel to webTA, so it will be an easier transition for end users.

April, 2023
Registration is now Open. 2023 ARC Customer Day: Celebrating 25 Years of ExcellencePlease plan to join us on May 17 for an all-day hybrid (in-person and virtual) event, uniting agencies across government in information-sharing, collaboration, and a celebration of ARC’s 25th anniversary.

March, 2023
New Functionality Available in PRISMAs of March 31st, ARC's Division of Procurement Services (DPS) deployed some great new functionality in the PRISM contract writing software. This update has been over a year in the making, and DPS is excited to roll this out to ARC's full-service procurement customers.

February, 2023
Sunsetting of OMB Max Collaboration ToolOMB MAX will be sunsetting their collaboration tool in December 2023 and MAX customers will no longer have full write and edit access. OMB is making a view only mode available from December 2023 through December 2024. 

January, 2023
Oracle Data Center MigrationARC will migrate the Oracle Federal Financials, PRISM and OBI infrastructure currently located at Oracle Managed Cloud Services (OMCS) in Austin, TX to Oracle's new modern data center - the Oracle Cloud Infrastructure (OCI) data center – located in Ashburn, VA.

December, 2022
Coming Soon: Another Way to Do Business with ARCThe FM QSMO is a Treasury initiative that offers a new approach to shared services and federal financial management by establishing a marketplace of systems and services that will drive innovation, compliance with federal policies, standardization, and automation.

November, 2022
oneARC Portal Purchasing Module is LiveYou can now create and manage Financial Management Purchasing (manual obligation) requests in the oneARC Portal.

October, 2022
Welcoming OPM, Our Newest Financial Management CustomerWe're excited to welcome the Office of Personnel Management's (OPM) Trust Funds as our newest financial management platform customer.

September, 2022
Supporting ARC Customers With G-Invoicing ReadinessOn Sept. 11, we will implement a G-Invoicing to Oracle integration in preparation for the Oct. 1 G-Invoicing mandate for new FY23 Intra-governmental Transactions (IGT) orders.

August, 2022
Robotics Process Automation (RPA) CarryoverLast fiscal year, a new Robotics Process Automation (RPA) was implemented to analyze and compare amounts available for spending in all unexpired multi-year and no-year funds against OMB approved apportionments on file.

July, 2022
Important Reminders for Procurement in Q4Check this article for important procurement deadlines. 

June, 2022
FY23 Administrative Interagency AgreementsWe plan to have IAA packages delivered in July. 

May, 2022
PRISM Insight - One Giant Leap ForwardPRISM upgrades are under way! ARC's Division of Procurement Services has begun work toward upgrading the PRISM contract writing system.

April, 2022
Announcing the NEW and IMPROVED Dynamic Supplier Entry form!(DUNS will no longer be available in the System for Awards Management (SAM.gov) after 4/03/2022 and can no longer be used to submit new Supplier Requests)

March, 2022
oneARC Portal Launches March 29th(ARC has successfully completed the oneARC Portal User Acceptance Testing (UAT) for the Financial Management Budget lifecycle)

February, 2022
FY 2022/2023 Procurement Cutoff Dates(ARC Procurement would like to remind you of the established cutoff dates for upcoming procurement requests (PR).)

January, 2022
Purchase Card Daily Pay & Correction Processing(functionalities in Citi for Purchase Card Approving Officials and Cardholders to be made available early in calendar year 2022)

December, 2021
Communication with Trading Partners Regarding DISGF/DISNGF BETCs (about the recording of Business Event Type Codes)

December, 2021
Unique Entity Identifier (UEI) Mandate- ARC Implementation (details and FAQs about the transition)

November, 2021
COVID-19 Requirements for Federal Contractors (Executive Order 14042)

October, 2021
2022 Federal Benefits Open Season (November 8th through December 13th, 2021)

September, 2021
FY 22 Transparency File(budget and pricing detail)

August, 2021
Putting Customers at the Center of our Workflow

July, 2021
2021 ARC Shared Services Meeting 

June, 2021
American Rescue Plan Act Support

May, 2021
Putting Customers at the Center of our Workflow

April, 2021
Management Announcements

March, 2021
Discontinuation of Personnel Security

February, 2021
Automated Staffing System Migration to USAStaffing

January 2021
FY 22 Interagency Agreements

(3-months)

See All News

## Our Services

For more than two decades, the Administrative Resource Center (ARC) – a federal shared services provider in the U.S. Department of Treasury's Bureau of the Fiscal Service – has been providing a full range of administrative services for federal agencies of various sizes and missions.

How can we help your agency better meet its mission?

    Financial Management  

Get help navigating today's complex federal financial management standards from a shared service provider with a rare distinction of 'Center of Excellence' for federal financial management. Our business model, performance record, and technological accomplishments continue to lead the government in shared services and financial management operations. ARC's full suite of cloud-hosted financial management and accounting services, running Oracle Federal Financials, includes:
            - Processing accounting transactions for different fund types
            - Preparing statements and other financial reports
            - Providing financial audit support
            - Providing budget services, including payroll projections.

More about ARC Financial Management Services 

** Did you know ARC is a provider in the FM QSMO Marketplace Catalog?**                            ARC is committed to advancing the initiatives of Treasury's 10-year Vision for the Future of Federal Financial Management. To find out more, visit: https://www.fiscal.treasury.gov/fmqsmo/

    Travel Services  

Our dedicated travel representatives can plan, budget, and execute even the most complex travel, whether you need help with temporary work travel or employee relocation/permanent change of station. You get travel services that adhere to all federal travel policies. ARC Travel services offer a wide range of modern, responsive travel support including:
            - Coordination with ConcurGov,
            - Automated document routing and review,
            - A 24-hour Travel Management Center,
            - Charge card program,
            - Audits and reporting, and
            - Employee relocation services.

Our customer service representatives are totally focused on your travel needs, just like a regular travel agent. 

More about ARC Travel Services

    Procurement  

You get procurement services tailored to your agency and situation, whether for micro-purchases, simplified acquisitions, or complex contract acquisitions requiring full-service contract administration.

We put the cost-efficiencies of a shared services platform, with extensive buying power and qualified administration, at your fingertips. ARC complies with:
            - the Federal Acquisition Regulation (FAR),
            - Department of the Treasury Acquisition Regulation (DTAR), and
            - Department of the Treasury Acquisition Procedures (DTAP).

Our procurement services allow you to:
            - Process purchase requests quickly and easily through our  web-based procurement system, PRISM
            - Save time and enhance accuracy and productivity
            - Track and report in detail.

More about ARC Procurement Services 

    Human Resources  

We know that HR is the backbone of any agency, so we build close relationships that result in better productivity for you. In partnership with Treasury's HR Connect Program Office, ARC HR services earned the designation as Human Resource Line of Business Shared Service Center. The tasks we can take on for you include:
            - Completing personnel action processing and recordkeeping
            - Managing employee benefit programs
            - Hiring
            - Administering pay and leave programs
            - Overseeing workers' compensation programs

More about ARC Human Resources services

## Ready to Get Started?

Request a consultation for ARC services.

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## Benefits of Our Shared Services Approach

### Reduced Costs

You're not responsible for installing and maintaining your own systems. We are. This means you pay less, as we share any overhead across all our customers.  

### Increased Efficiency

Customers benefit from our innovative approaches and ability to use strong vendor relationships. From shortening the time it takes to obtain critical goods and services or decreasing the time you spend on routine tasks, we reduce your administrative burden.

### Top-Tier Performance

You can count on us. We consistently meet or exceed the 99% performance standard we've set for availability, posting and payment timeframes, Help Desk response times, and other critical deadlines.

### Customer-focused Service

We only succeed if our customers get what they need. Our desire to provide the right experience for our customers drives everything we do.

## Resources You Need 

Download ARC Brochure

Get a summary of the services we provide to federal agency customers.

Download ARC Service Catalog

Use this interactive tool for detailed service descriptions, performance targets, unit pricing and much more.

Download ARC Playbook

Learn how we use best practices, processes, methods, and procedures to implement our shared services approach for agency customers. 

## Our Customers

View Our Full List of Customers

> 
"In 28 years with the federal government, (ARC) is the most effective administrative group I have seen."
HUD-OIG Employee

## More Information 

For Vendors and Contractors
Teaming up with outside vendors and contractors help us deliver quality services to our customer agencies.
Partnering with ARC

Careers at ARC
We're always adding driven, customer-focused experts to our team. This includes full-time and part-time positions in accounting, travel, procurement, HR, and internships.
Careers at ARC

For Current IT Customers
We're glad that you have partnered with ARC for your IT hosting and security services.
Learn More

Human Resources
Our highly skilled HR professionals provide integrated HR services to more than 26 federal agencies. 
Human Resources

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