Federal Register / Vol. 72, No. 75 / Thursday, April 19, 2007 / Notices 19753 

The U.S. DOT anticipates that this 

will be the last meeting of this Advisory 

Committee. Interested persons shall be 

permitted to attend, appear before, or 

file statements for the record. 

Attendance will necessarily be limited 

by the size of the meeting room. 

The agenda topic for this meeting will 

include a review of the draft report. 

Issued this 13th Day of April, 2007 in 

Washington, DC. 

Robert DeHaan, 

Deputy Assistant Secretary for Transportation 

Policy. 

[FR Doc. E7–7435 Filed 4–18–07; 8:45 am] 

BILLING CODE 4910–9X–P 

DEPARTMENT OF TRANSPORTATION 

Federal Motor Carrier Safety 

Administration 

[Docket No. FMCSA–2007–27389] 

Notice of Request for Comments on 

Renewal of a Currently Approved 

Information Collection: FMCSA 

COMPASS Portal Customer 

Satisfaction Assessment 

AGENCY: Federal Motor Carrier Safety 

Administration (FMCSA), DOT. 

ACTION: Notice; request for information. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, 

FMCSA announces its plan to submit 

the new Information Collection Request 

(ICR) described below to the Office of 

Management and Budget (OMB) for 

review and approval. This information 

collection involves the assessment of 

FMCSA’s strategic decision to integrate 

its Information Technology (IT) with its 

business processes using portal 

technology to consolidate its systems 

and databases and launch a 

modernization initiative to create the 

FMCSA COMPASS Portal. The 

information to be collected will be used 

to assess the satisfaction of Federal, 

State and industry customers with the 

FMCSA COMPASS Portal. The Agency 

published a Federal Register notice 

allowing for a 60-day comment period 

on the ICR in October 2006 (71 FR 

61824, Oct. 19, 2006). The Agency did 

not receive any comments from the 

public that were responsive to this 

notice. 

DATES: Please send your comments by 

May 21, 2007. OMB must receive your 

comments by this date in order to act 

quickly on the ICR. 

ADDRESSES: You may submit comments 

to the Office of Information and 

Regulatory Affairs, Office of 

Management and Budget, 725 

Seventeenth Street, NW., Washington, 

DC 20503, Attention: DOT/FMCSA Desk 

Officer. 

FOR FURTHER INFORMATION CONTACT: Mr. 

Bill Coleman, Federal Motor Carrier 

Safety Administration, 400 Seventh 

Street, SW., Washington, DC 20590; 

phone: (202) 366–4440; fax: (202) 493–

0679; e-mail: bill.coleman@dot.gov. 

Office hours are from 9 a.m. to 5 p.m., 

Monday through Friday, except Federal 

holidays. 

SUPPLEMENTARY INFORMATION: 

Title: FMCSA Portal Customer 

Satisfaction Assessment. 

OMB Control Number: 2126-xxxx. 

Type of Request: Approval of a new 

information collection. 

Respondents: Federal, State, and 

motor carrier industry customers/users. 

Estimated Number of Respondents: 

142,691 [140,000 motor carrier industry 

respondents + 2,691 State government 

users = 142,691]. 

Estimated Time per Response: 5 

minutes per response. 

Frequency of Response: Three times 

per year (or every 120 days). 

Estimated Total Annual Burden: 

25,106 hours [(5 minutes to complete 

survey × 3 times per year/60 minutes × 

140,000 annual industry respondents × 

.70 (70%) response rate = 24,500) + (5 

minutes to complete survey × 3 times 

per year/60 minutes × 2,691 State 

government users × .90 (90%) response 

rate) = 25,106]. 

Background: Title II, section 207 of 

the E-Government Act of 2002, (Pub. L. 

107–347, April 17, 2003) requires 

Government agencies to improve the 

methods by which government 

information, including information on 

the Internet, is organized, preserved, 

and made accessible to the public. 

FMCSA has made a strategic decision to 

integrate its IT with its business 

processes as it consolidates its systems 

and databases and launches a 

modernization initiative called 

COMPASS. COMPASS is FMCSA’s 

agency-wide initiative to improve its 

business processes; integrate them with 

the Agency’s information systems; and 

make them more seamless, secure, and 

supportive of the Agency’s mission of 

saving lives in the years to come. 

FMCSA’s 21 information systems are 

currently operational. However, having 

this many stand-alone systems has led 

to data quality concerns, a need for 

excessive IDs and passwords, and 

significant operational and maintenance 

costs. Integrating our information 

technologies with our business 

processes will, in turn, improve our 

operations considerably, particularly in 

terms of data quality, ease of use, and 

reduction of maintenance costs. 

In early 2007, FMCSA will launch the 

first of a series of releases of new IT 

applications to its Federal, State, and 

industry customers. Over the coming 

years, more than 15 releases are 

planned, with four planned for the next 

3 years. These releases will use ‘‘portal 

technology’’ to pull together numerous 

services and functions on a single 

screen and provide tailored services that 

seek to meet the needs of specific 

constituencies within our customer 

universe. The FMCSA COMPASS Portal 

will entail considerable expenditure of 

Federal Government dollars over the 

years and fundamentally impact the 

nature of the relationship between the 

Agency and its Federal, State, and 

industry customers. Consequently, the 

Agency intends to conduct regular and 

ongoing assessments of customer 

satisfaction with COMPASS. 

The primary purposes of this 

assessment are to determine the extent 

to which newly released FMCSA 

COMPASS Portal services meet the 

needs of Agency customers, identify and 

prioritize additional modifications, and 

determine the extent that the Portal has 

affected FMCSA’s relationships with its 

main customer groups. The assessment 

will address: 

• Overall customer satisfaction; 

• Customer satisfaction with specific 

items; 

• Performance of contractor (for the 

system) against established objectives; 

• Desired adjustments and 

modifications to systems; 

• Value of investment to FMCSA and 

DOT; 

• Features that customers like best; 

and 

• Customer ideas for improving the 

site. 

Public Comments Invited: You are 

asked to comment on any aspect of this 

information collection, including: (1) 

Whether the proposed collection is 

necessary for the FMCSA’s performance; 

(2) the accuracy of the estimated 

burden; (3) ways for the FMCSA to 

enhance the quality, usefulness, and 

clarity of the collected information; and 

(4) ways that the burden could be 

minimized without reducing the quality 

of the collected information. 

Issued on: April 10, 2007. 

D. Marlene Thomas, 

Associate Administrator, Administration. 

[FR Doc. E7–7410 Filed 4–18–07; 8:45 am] 

BILLING CODE 4910–EX–P 


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