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                        Amtrak


            
            In This Section
        Amtrak Overview
                Amtrak Financial and Planning Reforms
                Intercity Passenger Rail Service Quality and Performance Reports
                
                Intercity Passenger Rail Service Quality and Performance Reports
    

    
    
    
      Quarterly Reports

The following reports and data downloads detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

FY23 Q4 Service Quality Report
	FY23 Q4 Customer OTP Metrics
	FY23 Q4 Delay Metrics
	FY23 Q4 Delays per 10K TM Metric
	FY23 Q4 Disputed Delay Minutes Metric
	FY23 Q4 Station Performance Metric
	FY23 Q4 CSI Metrics
	FY23 Q4 Financial Metrics
	FY23 Q4 Schedule Certification Tables
	FY23 Q4 Customer SurveyFor more information on the Metrics and Standards, see Metrics and Minimum Standards for Intercity Passenger Rail Service.  FRA has removed the run time metric data from this page for further review and validation.

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        **Joint Status Reports**
        The following letters and joint status reports provide information about uncertified train schedules:

Amtrak Uncertified Schedule Letter - November 1, 2021
	Amtrak/MNRR/SCRRA Uncertified Schedule Letter – October 1, 2021
	Amtrak/MNRR/SCRRA Uncertified Schedule Letter – September 1, 2021
	Amtrak/MNRR/SCRRA Uncertified Schedule Letter – August 1, 2021
	Amtrak Uncertified Schedule Letter - July 1, 2021
	Amtrak-MNRR Uncertified Schedule Letter - June 1, 2021
	Amtrak-NMDOT Uncertified Trains - Exhibit B
	Amtrak-NMDOT Uncertified Schedule Letter - June 1, 2021
	Amtrak-SCRRA Uncertified Schedule Letter - June 1, 2021
  


      **Archived Reports**
        The following archived reports detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

FY23 ReportsQ3 Reports:

			FY23 Q3 Service Quality Report
				FY23 Q3 Customer OTP Metrics
				FY23 Q3 Delay Metrics
				FY23 Q3 Delays per 10K TM Metric
				FY23 Q3 Disputed Delay Minutes Metric
				FY23 Q3 Station Performance Metric
				FY23 Q3 CSI Metrics
				FY23 Q3 Financial MetricsQ2 Reports:

			FY23 Q2 Service Quality Report
				FY23 Q2 CSI Metrics
				FY23 Q2 Customer OTP Metrics
				FY23 Q2 Delay Metrics
				FY23 Q2 Delays per 10K TM Metrics
				FY23 Q2 Disputed Delay Minutes Metrics
				FY23 Q2 Financial Metrics
				FY23 Q2 Station Performance MetricsQ1 Reports:

			FY23 Q1 Public Benefits FY22 – Community Access Metric
				FY23 Q1 Public Benefits FY22 – Connectivity Metric
				FY23 Q1 Public Benefits FY22 – Missed Connections Metric
				FY23 Q1 Public Benefits FY22 – Service Availability Metric
				FY23 Q1 Service Quality Report
				FY23 Q1 CSI Metrics
				FY23 Q1 Customer OTP Metrics
				FY23 Q1 Delay Metrics
				FY23 Q1 Delays per 10K TM Metrics
				FY23 Q1 Disputed Delay Minutes Metrics
				FY23 Q1 Financial Metrics
				FY23 Q1 Station Performance MetricsFY22 ReportsQ4 Reports

			FY22 Q4 Service Quality Report
				FY22 Q4 CSI Metrics
				FY22 Q4 Customer OTP Metric
				FY22 Q4 Delay Metrics
				FY22 Q4 Delays per 10K TM Metric
				FY22 Q4 Disputed Delay Minutes Metric
				FY22 Q4 Financial Metrics
				FY22 Q4 Station Performance MetricQ3 Reports:

			FY22 Q3 Service Quality Report
				FY22 Q3 CSI Metrics
				FY22 Q3 Customer OTP Metric
				FY22 Q3 Delay Metrics
				FY22 Q3 Delays Per 10K TM Metric
				FY22 Q3 Disputed Delay Minutes Metric
				FY22 Q3 Financial Metrics
				FY22 Q3 Station Performance MetricQ2 Reports:

			FY22 Q2 Service Quality Report
				FY22 Q2 Customer OTP Metric
				FY22 Q2 Delay Metrics
				FY22 Q2 Delay per 10K TM Metric
				FY22 Q2 Disputed Delay Minutes Metric
				FY22 Q2 Station Performance Metric
				FY22 Q2 Financial Metrics
				FY22 Q2 CSI MetricsQ1 Reports:

			FY22 Q1 Service Quality Report
				FY22 Q1 Customer OTP
				FY22 Q1 Delay Metrics
				FY22 Q1 Delay per 10K TM Metric
				FY22 Q1 Disputed Delay Minutes Metric
				FY22 Q1 Station Performance Metric
				FY22 Q1 Financial Metrics
				FY22 Q1 CSI Metrics
				FY22 Q1 Public Benefits FY21 – Service Availability Metric
				FY22 Q1 Public Benefits FY21 – Missed Connections Metric
				FY22 Q1 Public Benefits FY21 – Community Access Metric
				FY22 Q1 Public Benefits FY21 – Connectivity MetricFY21 ReportsQ4 Reports:

			FY21 Q4 Service Quality Report – Update
				FY21 Q4 C OTP Metrics
				FY21 Q4 CSI Metrics
				FY21 Q4 Delay Metrics
				FY21 Q4 Delay per 10k TM
				FY21 Q4 Disputed Delay Minutes Metrics
				FY21 Q4 Financial Metrics – Revised
				FY21 Q4 Station Performance MetricsQ3 Reports:

			FY 2021 3rd Quarter Report
				FY 2021 3rd Quarter Consolidated Delay Metrics
				FY 2021 3rd Quarter CSI Metrics
				FY 2021 3rd Quarter Finance Metrics**Initial Monthly Reports**

May 2021 Monthly Report
	April 2021 Monthly Report
	March 2021 Monthly Report
	February 2021 Monthly Report
	January 2021 Monthly Report
	December 2020 Monthly ReportThe following archived reports on performance and service quality of intercity passenger train operations used the Metrics and Standards FRA and Amtrak published in 2010 (and voided in 2019 following litigation):

2021 Quarterly Reports
	2020 Quarterly Reports
	2019 Quarterly Reports
	2018 Quarterly Reports
	2017 Quarterly Reports
	2016 Quarterly Reports
	2015 Quarterly Reports
	2014 Quarterly Reports
	2013 Quarterly Reports
	2012 Quarterly Reports
	2011 Quarterly Reports
	2010 Quarterly Reports

    
          Last updated: Thursday, January 11, 2024 U.S. DEPARTMENT OF TRANSPORTATION

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