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              -                   Program Letter 2017-04              

 

PL 17-04
 

 

**Please distribute this notice to all individuals within your organization who may need the information in connection with their work.**

 

On **June 10, 2017**, the Railroad Retirement Board (RRB) unveiled its redesigned website. The website’s new design features a clean, consistent presentation that offers quick and easy access to essential information. Additionally, the main menu has been streamlined and includes dropdown subcategories to help simplify navigation while allowing visitors to locate information more intuitively. 

 

Along with cosmetic updates, the new website is configured to allow users the flexibility of viewing rrb.gov from a computer, smartphone, or tablet. Integrating a responsive format in the design enables the display to automatically adjust to properly fit mobile devices regardless of screen size. 

 

While rrb.gov may look and feel completely different to frequent visitors, all relevant content and functionality remains intact. Users will still be able to access popular pages from the home page, including the railroad job vacancy list, recent updates, and news releases.

 

Improvements to site navigation required extensive reorganization throughout. As a result, most URLs previously saved as personal bookmarks or favorites within a browser will have a different web address. Though pages visited most frequently will redirect to corresponding pages on the new site, visitors may receive an error message when trying to access a less common page from their older bookmarks or favorites list. Starting from the home page, users should be able to navigate to those less popular pages instinctively and are encouraged to edit the web address of their previously saved bookmarks or favorites to match the URLs on the new website. 

 

Those having difficulty finding a specific page or item can use the **search tool**, which is located in the upper right corner of the screen. In carrying out its mission to provide quality service, the RRB will continue cultivating web-based resources to satisfy evolving customer needs. Updates to the website will be ongoing as the agency expands its digital footprint to improve efficiency.

 

The RRB encourages website visitors to report any bugs or technical problems directly to the webmaster by clicking on the **Website Feedback** in the useful links at the bottom of the site, or by sending an email to webmaster@rrb.gov. Detailed feedback with a link to any problematic page is especially helpful in prompting a speedy resolution. Inquiries submitted to the webmaster should not contain sensitive information or questions about benefit programs administered by the RRB.

 

If you have any specific questions regarding contents in the revised EMPLOYERS section of the website, please contact the Quality Reporting Service Center at the e-mail (QRSC@RRB.GOV) or phone (312)751-4992 listedon this program letter.

 

 

 

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(312) 751-4992QRSC@rrb.gov(312) 751-7123

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								Last updated: 10/22/2021