Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending December 2022

(First Quarter of Fiscal Year 2023)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 8

III. Summary of Metrics and Standards 9

IV. Amtrak Route Structure and Descriptions 12

V. Quarterly Reporting Data Categories 22

A. On-Time Performance and Train Delays 22

B. Customer Service 44

C. Financial 49

D. Public Benefits 64

Appendix 1: Customer OTP by Train 65

Appendix 2: Delay Minutes by Train and Responsibility 70
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 9

Table 2. Route Descriptions 12

Figure 1. Amtrak Route Map 15

Figure 2. Amtrak Host Map 16

Table 3. Routes and Hosts 17

Table 4. Financial Routes Descriptions Different than Physical Routes 20

Table 5. On-Time Performance and Train Delays Metrics – Definitions and Notes 22

Table 6. Host Railroad Names and Codes 25

Table 7. Amtrak Delay Code Definitions 26

Table 8. Customer On-Time Performance by Route 28

Figure 3. Customer OTP by Service Line and Route 29

Figure 4. Customer OTP by Route 30

Table 9. Ridership Data Metrics 31

Table 10. Disputed Delay Minutes 32

Table 11. Amtrak Responsible Train Delay Minutes 33

Table 12. Host Railroad Responsible Train Delay Minutes 34

Table 13. Third Party Responsible Train Delay Minutes 35

Figure 5. Delay Minutes by Service Line 36

Figure 6. Delay Minutes by Route and Responsibility 37

Figure 7. Class I Host Responsible Train Delay Minutes 38

Figure 8. Train Delay Minutes by Responsibility 39

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line 40

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility 41

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility 42

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles 43

Table 14. Customer Service Metrics – Definitions and Notes 44

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance 45

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance 46

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 47

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 48

Table 17. Financial Metrics – Definitions and Notes 49

Table 18. Cost Recovery by Service Line and Route 50

Figure 15. Cost Recovery by Service Line and Route 51
Figure 16. Cost Recovery by Route 52

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue 53

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 54

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route 55

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 57

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route 58

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 59

Figure 21. Total Ridership by Service Line and Route 60

Figure 22. Total Ridership by Route 61

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 62

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route 63

Table 23. Customer OTP by Train 65

Table 24: Amtrak Responsible Train Delay Minutes 70

Table 25: Host Responsible Train Delay Minutes 83

Table 26: Third-Party Responsible Train Delay Minutes 91
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY23 Q1 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the first quarter of FY 2023 from October 1, 2022 to December 31, 2022, includes data 

about Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, 

customer satisfaction, station arrivals, and public benefits. The data in this report is provided to FRA 

by Amtrak.

In addition to the data in this report, other supporting data files and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov. Highlights from the FY 2023 first quarter 

report are below.

Customer On-Time Performance

Customer on-time performance is included in this quarterly report for all routes and trains in operation 

during the first quarter of FY 2023, regardless of schedule status. This is the fifth report to include 

customer on-time performance for all routes and trains in operation during the quarter. 

The routes with the highest OTP in this quarter were the Keystone (94 percent), Hiawatha (88 

percent), and Pere Marquette (88 percent), and those with the lowest were the Sunset Ltd (29 

percent), California Zephyr (29 percent), and the Auto Train (38 percent). 

This quarter’s report provides the fifth opportunity to apply the customer OTP minimum standard 

described in the rule that establishes metrics and minimum standards for measuring the performance 

and service quality of intercity passenger train operations (see 49 C.F.R 273): 80 percent customer 

OTP for any two consecutive calendar quarters. Of the trains that operated in either the fourth quarter 

of FY 2022 or first quarter of FY 2023, 55 percent met the 80 percent customer OTP standard, 31 

percent did not meet the standard, and 14 percent did not operate in one of the two quarters.

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.36 million minutes of delay during the first quarter of FY

2023, down 3 percent from the previous quarter and an increase of 2 percent over FY 2022 Q1. The 

largest cause of delays was freight train interference at 252,957 minutes of delay – 18 percent of total 
FY23 Q1 Page 7

FRA Quarterly Report I. Executive Summary

delay minutes, a decrease of 8 percent from the previous quarter and a decrease of 15 percent from 

the first quarter of FY 2022. Other significant causes of delay were passenger train interference, slow 

orders, and signals.

A normalized delay metric – minutes of delay per 10,000 train miles – is included in the report data 

for all Amtrak-responsible and host-responsible delays. In the first quarter of FY 2023, Amtrak trains 

traveled 8.8 million train miles, an increase of 3 percent over the fourth quarter of FY 2022. The Class 

I host railroad with the largest number of host-responsible delay minutes per 10,000 train miles was 

Union Pacific (1,438 minutes); the Class I host railroad with the smallest number of host-responsible 

delay minutes per 10,000 train miles was CP (490 minutes). For each Class I host railroad, freight 

train interference comprised the largest number of delay minutes per 10,000 train miles. 

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. In the first 

quarter of FY 2023, customers rated 68 percent (30 of 44) of routes as 80 percent or higher in terms 

of overall satisfaction, with three routes below 70 percent. 

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $850M in adjusted operating revenue and incurred $987M in fully 

allocated operating expenses, achieving a cost recovery ratio of 86 percent. Routes that operated in 

the fourth quarter with high cost recovery ratios include the Acela Express (142 percent), Northeast 

Regional (132 percent), Missouri River Runner (118 percent), and the Auto Train (116 percent).

Amtrak had 6,951,382 total riders during the quarter, an increase of less than 1 percent over the 

previous quarter but 25 percent higher than first quarter of FY 2022. Several long-distance routes 

returned to daily service in the first quarter of FY 2023 — the Silver Meteor, City of New Orleans, 

and Crescent. The Adirondack also resumed operations between New York City and Albany. The 

Northeast Regional (2,183,349 riders), Acela Express (727,877 riders), and Pacific Surfliner (348,185 

riders) accounted for 47 percent of the total ridership. These routes, along with the Auto Train, also 

accounted for 47 percent of Amtrak’s adjusted operating revenue: Northeast Regional ($214.1M), 

Acela Express ($129.9M), Auto Train ($30.7M), and Pacific Surfliner ($26.8M).

Public Benefits

The public benefits metrics track connectivity, missed connections, community access, and service 

availability across Amtrak’s network. They are reported annually and were published first in the FY 

2022 Q1 report, covering all of FY 2021. Data for FY 2022 are at railroads.dot.gov.
FY23 Q1 Page 8

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a final rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section IV), 

this quarterly report covers the seventh full calendar quarter three months after the publication of 

the final rule in the Federal Register, which is the first quarter (Q1) of Federal fiscal year (FY) 2023, 

running from October 1, 2022, to December 31, 2022. This report provides an overview of the metrics 

and standards established in FRA’s final rule, a description of Amtrak’s route structure, and metrics 

reporting tables for the first quarter of FY 2023. Additional information about the final rule and the 

supporting data files are available at railroads.dot.gov.

FRA is pleased to publish this seventh report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting provides key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY23 Q1 Page 9

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, financial, and public benefits. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the final rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecific ridership data

Certified 

schedules

Prior Month Number of certified schedules, uncertified schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code. 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers, 

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the first and 

final reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY23 Q1 Page 10

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and 

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY23 Q1 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefits

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY23 Q1 Page 12

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State-Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes and Table 3 for a list of host railroads for each route.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfield, New Haven, New York (Penn Station), 

and Washington, DC

State 

Supported

Capitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Berkshire Flyer Between New York (Penn Station) and Pittsfield, MA

Seasonal service, July - September

Empire Ethan Allen 

Express

Between New York (Penn Station) and Burlington, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale
FY23 Q1 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Illinois Lincoln Service Between Chicago and St. Louis

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Lincoln / 

Missouri 

Lincoln / 

Missouri

Between Kansas City, St. Louis, and Chicago

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfield 

Shuttles

Between New Haven, CT, and Springfield, MA

Pacific Surfliner Pacific 

Surfliner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfield, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC
FY23 Q1 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Buffalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY23 Q1 Page 15

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Berkshire Flyer

Long Distance

State Supported

Northeast Corridor

LEGEND

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY23 Q1 Page 16

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak. The 

map depicts Amtrak host railroads as of the first 

quarter of FY 2023.
FY23 Q1 Page 17

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Table 3. Routes and Hosts

Service Line Route Host1 Route Miles

Long Distance Auto Train Central Florida Rail Corridor 16

CSX 898

California Zephyr BNSF 1,027

UP 1,381

Capitol Ltd CSX 307

Norfolk Southern 481

Cardinal Amtrak 226

Buckingham Branch Railroad 132

CSX 703

Norfolk Southern 79

City Of New Orleans CN 930

Coast Starlight BNSF 158

SCRRA 48

Sound Transit 20

UP 1,162

Crescent Amtrak 226

Norfolk Southern 1,141

Empire Builder BNSF 2,147

CP 384

Metra 29

Lake Shore Ltd Amtrak 111

CSX 741

Metro-North Railroad 64

Norfolk Southern 339

Palmetto Amtrak 226

CSX 659

Silver Meteor Central Florida Rail Corridor 61

CSX 1152

Florida DOT 68

Silver Star Amtrak 226

Central Florida Rail Corridor 61

CSX 1,209

Florida DOT 68

Norfolk Southern 28

Southwest Chief BNSF 2,206

New Mexico DOT 80

1 Excludes hosts with fewer than 15 route miles.
FY23 Q1 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

Long Distance Sunset Ltd BNSF 190

UP 1,784

Texas Eagle BNSF 116

CN 35

Trinity Rail Express 33

UP 1,073

NEC Acela Express Amtrak 401

Metro-North Railroad 56

On Spine Northeast Regional Amtrak 463

Metro-North Railroad 56

Richmond / Newport News / Norfolk Amtrak 463

CSX 189

Metro-North Railroad 56

Norfolk Southern 81

Roanoke Amtrak 463

Norfolk Southern 216

Metro-North Railroad 56

Springfield Shuttles Amtrak 62

Massachusetts DOT 36

State Supported Berkshire Flyer Amtrak 97

CSX 46

Metro-North Railroad 64

Blue Water Amtrak 99

CN 159

Michigan DOT 22

Norfolk Southern 39

Capitol Corridor UP 171

Carl Sandburg / Illinois Zephyr BNSF 257

Carolinian CSX 295

Norfolk Southern 202

Cascades BNSF 317

Sound Transit 20

UP 125

Downeaster MBTA 38

PanAm 107
FY23 Q1 Page 19

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

State Supported Ethan Allen Express Amtrak 100

CP 60

Metro-North Railroad 64

Vermont Railway 24

Heartland Flyer BNSF 236

Hiawatha CP 53

Metra 29

Illini / Saluki CN 304

Keystone Amtrak 195

Lincoln Service CN 35

UP 231

Maple Leaf Amtrak 109

CSX 298

Metro-North Railroad 64

Missouri UP 271

New York - Albany Amtrak 81

Metro-North Railroad 64

New York - Niagara Falls Amtrak 109

CSX 296

Metro-North Railroad 64

Pacific Surfliner BNSF 22

San Diego Northern 60

SCRRA 95

UP 174

Pennsylvanian Amtrak 195

Norfolk Southern 249

Pere Marquette CSX 135

Norfolk Southern 39

Piedmont Norfolk Southern 173

San Joaquins BNSF 284

UP 88

Vermonter Amtrak 304

Massachusetts DOT 50

Metro-North Railroad 56

New England Central 192

Wolverine Amtrak 99

CN 27

Michigan DOT 134

Norfolk Southern 39
FY23 Q1 Page 20

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data differently than it reports 

financial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide financial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements.

The first route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, financial routes, are a financial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These financial routes exist to allocate financials between the State-supported segment and 

the Amtrak-Supported segment for various accounting purposes. See Table 4 for a summary of where 

financial routes may be different from physical routes.

In these quarterly reports, all customer OTP and train delay metrics are reported using the physical 

route structure (Table 2), and financial, customer service, and public benefits metrics are reported 

using the financial route structure (Table 4).

Table 4. Financial Routes Descriptions Different than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Berkshire Flyer New York, NY - 

Pittsfield, MA

New York, NY – Albany, NY (Empire Service)

Albany, NY – Pittsfield, MA (Berkshire Flyer)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, BC

Eugene – Portland, OR (Oregon Service)

Portland, OR – Vancouver, BC (Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen 

Express

New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Burlington, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY23 Q1 Page 21

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lincoln / Missouri Kansas City, MO – 

Chicago, IL

Kansas City, MO – St. Louis (Missouri River Runner)

St. Louis – Chicago (Lincoln Service)

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfield 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfield, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfield, MA; Springfield, MA – St. Albans, VT
FY23 Q1 Page 22

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes definitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including definitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data files, please visit railroads.dot.gov.

Table 5. On-Time Performance and Train Delays Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this report. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specific number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specific number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

Amtrak provided ridership data to Portland Terminal Railroad Company via 

BNSF Railway.
FY23 Q1 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Definition Data Description and Notes

Certified 

Schedules

The number of certified 

schedules, uncertified 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identified in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which it is 

reported annually. 

Certified schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertified schedule means a published train schedule that has not been 

reported as a certified schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specific change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, floods/washouts, earthquake-related delays, 

slippery rail due to leaves, flash-flood warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, available for 

download railroads.dot.gov, the third-party delays are coded as “Neither.”
FY23 Q1 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Definition Data Description and Notes

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a different 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassification.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfield Shuttles. See 

Table 6 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 7 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of different lengths, and hosts with different 

amounts of Amtrak service, can be compared to each other. Specifically, 

it is the number of minutes of host-responsible and Amtrak-responsible 

delay, divided by the number of Amtrak train-miles operated over that 

host, multiplied by 10,000. The complete quarterly dataset is available for 

download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the first and final 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the first reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY23 Q1 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Canadian National CN

Canadian National - Other XC

Central Florida Rail Corridor FR

Chicago Terminal1 CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacific UP

Vermont Railway VR

1 Amtrak records delays experienced by Illini/Saluki and City of New Orleans trains between 16th St. and Control 

Point-Roosevelt in Chicago to Chicago Terminal (CT).
FY23 Q1 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Amtrak Delay Code Definitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrification and Traffic Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efficiency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY23 Q1 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

DTR Detour Delays from detours

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine traffic where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fire department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge 

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY23 Q1 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Customer On-Time Performance by Route

Service Line / Route OTP (FY22 Q4) OTP (FY23 Q1)

Long Distance

Auto Train 55.0% 38.5%

California Zephyr 12.1% 29.2%

Capitol Ltd 35.9% 65.8%

Cardinal 38.8% 47.9%

City Of New Orleans 51.1% 77.4%

Coast Starlight 42.7% 53.8%

Crescent 56.9% 70.4%

Empire Builder 53.9% 42.4%

Lake Shore Ltd 62.5% 72.0%

Palmetto 64.6% 78.8%

Silver Meteor Did not operate 53.8%

Silver Star 20.3% 48.6%

Southwest Chief 18.0% 38.9%

Sunset Ltd 8.8% 28.7%

Texas Eagle 31.9% 49.7%

Northeast Corridor

Acela Express 77.1% 85.7%

On Spine Northeast Regional 81.4% 79.7%

Richmond / Newport News / Norfolk 69.0% 71.9%

Roanoke 59.1% 64.8%

Springfield Shuttles 81.4% 87.2%

State Supported

Adirondack Did not operate 80.2%

Berkshire Flyer 51.0% Did not operate

Blue Water 50.6% 67.2%

Capitol Corridor 83.7% 82.1%

Carl Sandburg / Illinois Zephyr 76.7% 77.7%

Carolinian 51.8% 70.9%

Cascades 52.0% 56.1%

Downeaster 79.0% 82.0%

Ethan Allen Express 66.7% 77.1%

Heartland Flyer 45.8% 56.5%

Hiawatha 92.9% 88.3%

Illini / Saluki 61.2% 62.8%

Keystone 94.2% 94.2%

Lincoln / Missouri 32.1% 50.9%

Lincoln Service 65.3% 67.3%

Maple Leaf 73.4% 77.4%

Missouri 33.0% 55.5%

New York - Albany 86.2% 87.4%

New York - Niagara Falls 74.8% 69.9%

Pacific Surfliner 76.0% 83.4%

Pennsylvanian 67.9% 78.0%

Pere Marquette 79.1% 87.8%

Piedmont 73.3% 65.4%

San Joaquins 73.3% 70.3%

Vermonter 68.6% 69.8%

Wolverine 63.4% 57.5%
FY23 Q1 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 3. Customer OTP by Service Line and Route

0%

20%

40%

60%

80%

Service Line & Route

O

T

P

Auto

Train

California Zephyr

Capitol Ltd

Cardinal

City Of New

Orleans

C

oast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

S

outhwest Chief

Sunset Ltd

Texas Eagle

Acela E

xpress

On Spine N

ortheast Regional

Richm

ond / Newport News / N

orfolk

R

oanoke

Springfield Shuttles

Adirondack

Blue Water

Capitol C

orridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

D

o

wneaster

Ethan Allen E

xpress

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New

York - Albany

New

York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedm

ont

San Joaquins

Verm

onter

W

olverine

Long Distance Northeast Corridor State Supported

38.5%

29.2%

65.8%

47.9%

77.4%

53.8%

70.4%

42.4%

72.0%

78.8%

53.8%

48.6%

38.9%

28.7%

49.7%

85.7%

79.7%

71.9%

64.8%

87.2%

80.2%

67.2%

82.1%

77.7%

70.9%

56.1%

82.0%

77.1%

56.5%

88.3%

62.8%

94.2%

50.9%

67.3%

77.4%

55.5%

87.4%

69.9%

83.4%

78.0%

87.8%

65.4%

70.3% 69.8%

57.5%
FY23 Q1 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

0%

20%

40%

60%

80%

Route

O

T

P

Keystone

Hiawatha

Pere Marquette

New York - Albany

Springfield Shuttles

Acela Express

Pacific Surfliner

Capitol Corridor

Downeaster

Adirondack

On Spine Northeast Regional

Palmetto

Pennsylvanian

Carl Sandburg / Illinois Zephyr

City Of New Orleans

Maple Leaf

Ethan Allen Express

Lake Shore Ltd

Richmond / Newport News / Norfolk

Carolinian

Crescent

San Joaquins

New York - Niagara Falls

Vermonter

Lincoln Service

Blue Water

Capitol Ltd

Piedmont

Roanoke

Illini / Saluki

Wolverine

Heartland Flyer

Cascades

Missouri

Silver Meteor

Coast Starlight

Lincoln / Missouri

Texas Eagle

Silver Star

Cardinal

Empire Builder

Southwest Chief

Auto Train

California Zephyr

Sunset Ltd

94.2%

88.3% 87.8% 87.4% 87.2%

85.7%

83.4%

82.1% 82.0%

80.2% 79.7% 78.8% 78.0% 77.7% 77.4% 77.4% 77.1%

72.0% 71.9% 70.9% 70.4% 70.3% 69.9% 69.8%

67.3% 67.2%

65.8% 65.4% 64.8%

62.8%

57.5% 56.5% 56.1% 55.5%

53.8% 53.8%

50.9%

49.7% 48.6% 47.9%

42.4%

38.9% 38.5%

29.2% 28.7%
FY23 Q1 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Ridership Data Metrics

Host Railroad Name Oct 2022 Nov 2022 Dec 2022

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacific Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union 

Station)

Yes Yes Yes

Sound Transit Yes Yes Yes

South Florida Regional Transportation Authority 

(Florida Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacific Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY23 Q1 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Disputed Delay Minutes1

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

BNSF 110 0

Buckingham Branch 84 0

Canadian National 9,529 0

Canadian Pacific 293 0

Norfolk Southern 915 0

SCRRA (Metrolink) 82 0

Union Pacific 941 0

Total 11,954 0

1 Amtrak or host railroads may identify minutes that are not resolved.
FY23 Q1 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Amtrak Total 

Responsible 

Service Line / Route CTI CTP DBB DCS DCT DDA DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total Delay Minutes

Long Distance

Auto Train 508 833 8 173 6,561 302 1,108 1,561 11,054 11,054

California Zephyr 34 37 3 23 15 112 791 1,259 25 1,985 2,420 333 502 2,002 3,687 6,425 19,429 19,541

Capitol Ltd 22 31 139 55 67 314 303 179 9 128 1,625 711 99 129 357 510 895 4,945 5,259

Cardinal 48 6 59 3 33 4 8 23 169 48 36 437 457 330 37 630 393 55 11 694 686 996 4,289 4,726

City Of New Orleans 39 5 27 3 74 604 401 6 889 1,054 163 31 844 882 1,256 6,130 6,204

Coast Starlight 853 256 337 1,445 2,230 279 694 1,571 2,000 4,023 13,688 13,688

Crescent 64 28 5 61 19 54 4 3 25 379 40 35 717 1,784 279 45 1,086 1,280 70 120 34 696 1,962 2,506 9,862 10,579

Empire Builder 18 5 10 3 36 485 879 1,599 5,337 2,044 107 6,030 1,315 3,674 8,249 29,719 29,755

Lake Shore Ltd 33 513 8 990 2 254 114 1,914 446 194 24 503 1,653 1,151 179 527 776 1,433 6,886 8,800

Palmetto 46 17 25 3 31 8 13 4 30 461 61 58 757 895 130 3 416 545 87 8 119 292 1,176 3,671 4,428

Silver Meteor 129 34 94 6 90 2 6 20 225 28 15 649 2,270 358 85 936 1,163 98 23 204 808 1,302 7,247 7,896

Silver Star 138 20 64 55 109 7 5 19 414 61 82 974 3,153 400 67 85 1,201 2,178 223 88 19 180 1,215 3,483 12,292 13,266

Southwest Chief 2 97 8 5 14 126 896 913 231 3,007 2,760 99 168 489 3,290 4,710 16,563 16,689

Sunset Ltd 36 14 43 93 699 129 16 1,080 444 1,398 63 988 601 1,394 2,135 8,947 9,040

Texas Eagle 4 74 19 19 87 6 209 906 332 704 1,588 2,270 181 544 446 2,508 3,278 12,757 12,966

Northeast Corridor

Acela Express 1,645 286 842 1,411 3 3 248 460 271 30 83 79 5 1,675 1,390 120 632 9,183 493 998 17 56 83 2,246 1,459 73 315 225 124 96 519 6,704 15,887

On Spine Northeast 

Regional

1,578 288 353 1,572 263 453 89 14 34 46 956 1,731 114 805 8,296 1,105 497 6 81 156 2,713 2,825 128 478 357 701 1,087 790 10,924 19,220

Richmond / Newport 

News / Norfolk

1,303 219 621 1,560 40 240 319 76 130 21 3 764 2,105 159 718 8,278 3,054 414 52 189 3,149 4,764 145 487 247 2,286 2,382 2,581 19,750 28,028

Roanoke 488 25 78 445 91 133 23 48 16 10 166 366 48 221 2,158 1,112 136 4 7 1,019 2,430 158 69 55 343 511 967 6,811 8,969

Springfield Shuttles 488 26 188 23 7 137 138 692 158 348 2,205 21 2 212 2,402 2 904 80 39 728 15 160 175 375 5,115 7,320

State Supported

Adirondack 35 35 28 98 11 57 47 34 5 133 12 299 397

Blue Water 19 73 37 95 8 188 41 461 365 576 674 309 1,254 546 281 851 4,856 5,317

Capitol Corridor 1,386 398 166 185 748 1,111 108 1,341 555 545 1,892 8,435 8,435

Carl Sandburg / Illinois 

Zephyr

12 4 2 12 30 240 174 36 387 10 62 20 393 1,322 1,352

Carolinian 15 26 68 15 11 6 3 38 123 23 63 391 1,636 32 1 389 1,372 35 14 38 175 553 1,246 5,491 5,882

Cascades 1,610 435 332 352 695 966 78 276 469 395 1,800 7,408 7,408

Downeaster 203 3 29 243 722 30 652 62 158 173 2,275 2,275

Ethan Allen Express 4 424 16 24 5 269 119 861 278 4 25 9 703 751 20 182 263 248 629 3,112 3,973

Heartland Flyer 207 30 203 405 1 6 9 103 964 964

Hiawatha 105 73 2 41 221 198 134 392 445 541 1,143 2,156 849 595 6,453 6,674

Illini / Saluki 11 41 3 6 47 13 121 667 105 757 1,097 481 100 737 3,944 4,065

Keystone 1,130 279 74 915 13 1,410 237 97 90 13 2 16 246 696 37 1,594 6,849 42 133 748 48 843 198 46 375 130 153 103 87 2,906 9,755

Lincoln / Missouri 3 30 4 18 15 30 8 108 1,769 99 325 762 12 465 63 575 4,070 4,178

Lincoln Service 14 77 37 29 35 21 213 674 799 21 81 1,236 768 30 180 724 1,008 952 6,473 6,686

Maple Leaf 509 14 190 55 296 32 1,096 454 10 23 521 801 345 557 1,545 4,256 5,352

Missouri 203 16 6 226 6 12 12 116 597 597

New York - Albany 98 15 208 100 98 14 482 424 58 1,497 431 92 29 1,342 1,548 327 65 156 204 355 4,549 6,046

New York - Niagara Falls 16 73 470 7 52 381 373 328 19 1,719 686 15 114 1,528 1,342 5 36 335 340 1,264 5,665 7,384

Pacific Surfliner 1,322 506 318 4,144 1,017 3,460 10 724 696 241 1,852 14,290 14,290

Pennsylvanian 30 13 51 117 207 53 40 20 188 170 889 418 81 3 319 536 7 48 1,067 174 243 2,896 3,785

Pere Marquette 5 12 3 14 70 3 107 174 33 64 127 202 10 309 919 1,026

Piedmont 1,039 3 54 466 769 34 1,584 1,032 9 1,400 6,390 6,390

San Joaquins 1,689 370 337 522 943 1,063 33 388 738 266 1,343 7,692 7,692

Vermonter 148 71 6 232 4 24 12 47 6 120 432 26 119 1,247 287 104 29 501 645 30 107 15 836 359 554 3,467 4,714

Wolverine 42 187 31 459 66 917 78 1,780 1,371 766 2,083 1,500 53 1,071 688 1,092 3,632 12,256 14,036
FY23 Q1 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line / Route CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Long Distance

Auto Train 693 1,527 494 5,710 7,623 3,788 1,714 21,549

California Zephyr 797 6,016 3,080 11,788 67 23,725 5,605 4,707 55,785

Capitol Ltd 88 886 306 1,394 341 7,417 1,113 2,570 14,115

Cardinal 135 840 321 1,309 3,529 1,183 906 8,223

City Of New Orleans 46 2,175 830 3,315 4,986 1,995 1,847 15,194

Coast Starlight 602 11,408 854 4,093 102 11,107 8,603 969 37,738

Crescent 187 4,951 555 2,313 11,964 3,637 1,950 25,557

Empire Builder 650 2,837 1,445 4,471 135 27,357 2,981 1,308 41,184

Lake Shore Ltd 2,917 948 592 1,398 269 6,713 2,072 2,457 17,366

Palmetto 87 744 628 2,3401 3,786 2,640 282 10,508

Silver Meteor 2,083 1,812 258 4,065 12 4,736 3,878 832 17,676

Silver Star 1,318 3,100 606 5,290 5,338 4,660 1,386 21,698

Southwest Chief 2,903 5,138 1,035 5,041 14,058 4,085 1,128 33,388

Sunset Ltd 60 3,339 629 4,218 78 15,829 749 3,041 27,943

Texas Eagle 206 2,520 540 9,626 146 25,383 3,180 1,574 43,175

Northeast Corridor

Acela Express 3,111 652 10 331 7,801 22 45 518 12,490

On Spine Northeast Regional 4,055 505 97 483 5,313 98 235 10,786

Richmond / Newport News / Norfolk 4,448 2,929 1,446 8,918 19 6,406 3,224 4,124 31,514

Roanoke 1,674 937 268 1,6898 2,373 2,254 329 9,532

Springfield Shuttles 40 118 20 399 321 66 87 1,051

State Supported

Adirondack 1102 21 10 61 204

Blue Water 584 201 303 2,359 137 164 3,748

Capitol Corridor 723 2,885 408 3,804 112 1,536 5,609 959 16,036

Carl Sandburg / Illinois Zephyr 693 377 357 909 1,965 442 431 5,174

Carolinian 97 1,086 414 1,525 1,687 2,614 1,183 8,606

Cascades 176 3,031 1,025 6,083 8,034 3,855 1,923 24,127

Downeaster 1,319 2,900 634 2,514 12 1,324 3,000 363 12,066

Ethan Allen Express 535 329 219 1,063 241 72 231 2,690

Heartland Flyer 414 103 3,770 3,424 48 45 7,804

Hiawatha 3,710 772 772 1,737 798 783 309 8,881

Illini / Saluki 258 555 222 1,937 1,915 563 236 5,686

Lincoln / Missouri 1,088 405 1,692 165 7,775 2,285 542 13,952

Lincoln Service 49 1,433 311 738 359 6,979 3,161 860 13,890

Maple Leaf 539 303 253 601 2,144 258 1,194 5,292

Missouri 154 89 529 1,390 305 125 2,592

New York - Albany 3,613 210 294 6094 155 870 5,755

New York - Niagara Falls 2,236 640 785 1,4844 4,061 460 2,504 12,174

Pacific Surfliner 5,181 17,190 444 1,5406 979 7,718 740 33,798

Pennsylvanian 239 126 378 1,597 845 3,185

Pere Marquette 16 196 102 112 625 190 84 1,325

Piedmont 1,260 301 917 1,672 1,406 632 6,188

San Joaquins 2,627 799 7,803 150 15,171 14,877 702 42,129

Vermonter 550 385 386 7,795 224 163 63 9,566

Wolverine 33 1,878 444 3,515 3,501 3,042 1,381 13,794
FY23 Q1 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 13. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line / Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Long Distance

Auto Train 95 401 313 934 490 2,233

California Zephyr 761 325 4,467 1,000 789 2,180 9,522

Capitol Ltd 46 73 3,672 101 157 38 261 4,348

Cardinal 6 40 2,055 82 382 221 2,786

City Of New Orleans 49 6 8,198 710 910 481 10,354

Coast Starlight 186 566 6,965 1,990 2,677 3,880 16,264

Crescent 72 30 10,365 626 1,089 215 779 13,176

Empire Builder 252 379 13,613 543 595 2,214 17,596

Lake Shore Ltd 64 87 6,473 787 666 366 8,443

Palmetto 22 9 2,211 308 388 480 3,418

Silver Meteor 20 233 44 2,962 472 781 79 305 4,896

Silver Star 10 131 28 2,527 668 151 178 1,085 4,778

Southwest Chief 726 255 5,039 756 782 1,934 9,492

Sunset Ltd 548 220 136 1,845 552 667 377 4,345

Texas Eagle 42 43 10,813 929 980 919 13,726

Northeast Corridor

Acela Express 320 541 458 3,243 1,159 843 428 3,344 10,336

On Spine Northeast 

Regional

137 654 374 2,304 862 1,268 99 5,119 10,817

Richmond / Newport News 

/ Norfolk

142 391 363 6,151 1,173 1,611 516 3,573 13,920

Roanoke 47 323 21 1,742 439 464 152 1,283 4,471

Springfield Shuttles 147 1,505 262 58 2,032 4,004

State Supported

Adirondack 103 231 334

Blue Water 45 53 2,542 121 66 854 3,681

Capitol Corridor 693 2,167 2,695 4,170 4,448 525 14,698

Carl Sandburg / Illinois 

Zephyr

605 5 114 91 815

Carolinian 9 58 66 2,003 295 141 6 548 3,126

Cascades 175 643 1,330 1,344 977 1,561 2,440 8,470

Downeaster 508 2,712 61 265 498 4,044

Ethan Allen Express 61 2,844 160 119 567 3,751

Heartland Flyer 1 33 22 159 34 249

Hiawatha 33 1 268 89 229 128 748

Illini / Saluki 8 8 72 16 66 132 302

Keystone 239 88 171 177 270 560 9 1,620 3,134

Lincoln / Missouri 27 3 1,179 7 653 472 2,341

Lincoln Service 17 22 3,450 144 103 985 4,721

Maple Leaf 4 3,186 194 179 310 3,873

Missouri 107 89 12 208

New York - Albany 304 6 723 362 554 1,601 3,550

New York - Niagara Falls 18 1,735 318 482 1,106 3,659

Pacific Surfliner 68 7,225 1,459 613 112 9,477

Pennsylvanian 62 8 32 143 60 741 1,046

Pere Marquette 6 84 286 11 45 156 588

Piedmont 304 448 577 448 977 2,754

San Joaquins 59 11 5,668 1,762 2,415 249 10,164

Vermonter 1 53 52 1,251 58 132 4 655 2,206

Wolverine 253 251 969 174 980 1,909 4,536
FY23 Q1 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 5. Delay Minutes by Service Line

0K

100K

200K

300K

400K

500K

600K

700K

Service Line

D

ela

y

Min

ute

s

Long Distance Northeast Corridor State Supported

167K

49K

121K

398K

95K

276K

125K

44K

92K

Delay Responsibility Amtrak Host Railroad Third Party

1 In Figure 5, Amtrak delays include only Amtrak (non-host) delays. Amtrak as host delays are included with Host 

Railroad delays. This applies also to Figure 6, Figure 7, Figure 9, Figure 10, Figure 11, and Figure 12.
FY23 Q1 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 6. Delay Minutes by Route and Responsibility

0K

20K

40K

60K

80K

Route

D

ela

y

Min

u

t

e

s

Empire Builder

California Zephyr

Richmond / Newport News ...

Texas Eagle

Coast Starlight

San Joaquins

Southwest Chief

Pacific Surfliner

Crescent

Sunset Ltd

On Spine Northeast Regional

Cascades

Silver Star

Capitol Corridor

Acela Express

Auto Train

Lake Shore Ltd

Wolverine

City Of New Orleans

Silver Meteor

Lincoln Service

Capitol Ltd

New York - Niagara Falls

Roanoke

Lincoln / Missouri

Downeaster

Palmetto

Carolinian

Vermonter

Hiawatha

Cardinal

New York - Albany

Piedmont

Maple Leaf

Keystone

Blue Water

Springfield Shuttles

Ethan Allen Express

Illini / Saluki

Heartland Flyer

Pennsylvanian

Carl Sandburg / Illinois Zephyr

Missouri

Pere Marquette

Adirondack

30K

19K 20K

13K 14K

8K

17K 14K

10K 9K 11K

7K

12K

8K 7K

11K

7K

12K

6K 7K 6K 5K 6K 7K

4K 2K 4K 5K 3K

6K 4K 5K 6K 4K 3K 5K 5K 3K 4K 3K

41K

56K

40K

43K

38K

42K

34K

34K

26K 28K

19K 24K

23K

16K 22K

22K

19K

16K

15K

18K

14K

14K 14K 12K

14K

12K 11K 9K 11K

9K

9K 7K

6K

6K 7K 4K 3K

4K

6K

8K 4K 5K

3K

18K 10K

14K

14K

16K

10K 9K

9K

13K

4K

11K 8K

5K

15K

10K 2K

8K 5K

10K

5K

5K

4K 4K 4K

2K

4K 3K 3K 2K 3K 4K 3K

4K

3K 4K 4K

4K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q1 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 7. Class I Host Responsible Train Delay Minutes

* The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

0K

50K

100K

150K

200K

Host Railroad

D

ela

y

Min

ute

s

Union Pacific BNSF CSX Norfolk

Southern

CN CP

83K

73K

41K

33K

12K

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*
FY23 Q1 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 8. Train Delay Minutes by Responsibility

0K

200K

400K

600K

800K

Delay Responsibility

D

ela

y

Min

ute

s

Amtrak Host Railroad Third Party

338K

769K

261K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q1 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line

0

500

1,000

1,500

2,000

Service Line

D

ela

y

Min

ute

s

p

e

r

1

0

K

T

r

ain

Mile

s

Long Distance State Supported Northeast Corridor

476

392

236

1129

896

458

356

300

209

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q1 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility

0

500

1,000

1,500

2,000

2,500

3,000

Service Line and Route

D

ela

y

Min

u

t

e

s

p

e

r

1

0

K

T

r

ain

Mile

s

Auto

Train

C

alifornia

Z

ephyr

C

apitol Ltd

C

ardinal

City Of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Ltd

Te

x

as E

agle

Acela

E

xpress

On Spine

N

orthe

ast R

egional

Richm

ond / N

e

wport N

e

ws / N

orfolk

R

o

anoke

Springfield Shuttles

Adirondack

Blue

W

ater

C

apitol C

orridor

C

arl S

andburg / Illinois Z

ephyr

C

arolinian

C

ascades

D

o

wne

aster

Ethan Allen E

xpress

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

K

eystone

Lincoln / Missouri

Lincoln S

ervice

M

aple Le

af

Missouri

N

e

w

York - Albany

N

e

w

York - Niagara

F

alls

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquins

Verm

onter

W

olverine

Long Distance Northeast Corridor State Supported

740

438 367

495

369

540

389

724

359

242

346

475

397

575 535

97

219

329 316

620 557

900

342

198

426 429

180

543

254

612 564

81

414

535 469

305 338 345

651

356 296

684

221

321

844

1443

1261

1070

1000

918

1490

1036

1004

1005

744

876

875

804

1803 1820

315

382

664

542

394 563

780

651

781

698

1399

952

620

2053

864

830

191

1431 1167

704

1326

540

846

1539

501

462

662

1211 1000

1073

150

215

322

322

623

642

520

428

440

226

234

184

228

279

576

150

217

232

207

485

622

682

596

122

243

491

319

654 71

87

238

391

427

106

264

223

432

129

190

295

292

204

312

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q1 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility

0

500

1,000

1,500

2,000

2,500

3,000

Routes

D

ela

y

Min

u

t

e

s

p

e

r

1

0

K

T

r

ain

Mile

s

Texas Eagle

Coast Starlight

Sunset Ltd

Pacific Surfliner

Heartland Flyer

Blue Water

Auto Train

Cascades

Wolverine

Empire Builder

Lincoln Service

Lincoln / Missouri

Crescent

California Zephyr

City Of New Orleans

Ethan Allen Express

Cardinal

Lake Shore Ltd

Capitol Ltd

Adirondack

Missouri

San Joaquins

Piedmont

Maple Leaf

Capitol Corridor

Hiawatha

Silver Star

Vermonter

Springfield Shuttles

Silver Meteor

Downeaster

Illini / Saluki

Southwest Chief

New York - Niagara Falls

Carolinian

Richmond / Newport News / Norfolk

Palmetto

New York - Albany

Carl Sandburg / Illinois Zephyr

Roanoke

Pennsylvanian

Pere Marquette

On Spine Northeast Regional

Acela Express

Keystone

535 540 575

651

254

900

740

429

844

724

535

414 389 438

369

543 495

359 367

557

305

221

684

469

342

612

475

321

620

346

180

564

397 345

426

329

242

338

198

316 356 296

219

97 81

1820

1490

1803

1539

2053 780

1443

1399

1073

1004

1167 1431

1036

1261

918 620

1000

1005

1070

563

1326

1211

662

704

651

864

875

1000 394

876

952

830

804 846 698

664

744 540 781 542 501

462

382

315

191

576

642

279

432

66

682

150

491 312

428

391

238

520

215

623

654

322

440 322

622

106

292

295

427

596

71

184 204

485

234

319 228 223

243

232 226

264 122

207

129

190

217

150

87

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q1 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles

0

500

1,000

1,500

Host Railroad

D

ela

y

Min

ute

s

p

e

r 10

K

T

r

ain

Mile

s

Union Pacific Norfolk

Southern

BNSF CN CSX CP

576

487

475 411

343

235

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

*
FY23 Q1 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specific service attributes that cover the entire customer journey.

FRA publishes information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. The most recent 

customer satisfaction survey is available in Appendix 4 of the FY 2022 Q4 report at railroads.dot.gov.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State-supported and long-distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for long-distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report reflect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

Table 14. Customer Service Metrics – Definitions and Notes 

Metric Definition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY23 Q1 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 66% 88% 65% 79% 70% 60%

California Zephyr 73% 86% 68% 67% 80% 64%

Capitol Limited 82% 88% 78% 84% 83% 61%

Cardinal 80% 87% 77% 81% 85% 62%

City of New Orleans 84% 92% 83% 83% 84% 63%

Coast Starlight 74% 83% 71% 73% 80% 63%

Crescent 77% 84% 76% 74% 79% 60%

Empire Builder 68% 85% 64% 68% 79% 58%

Lake Shore Ltd 80% 86% 77% 78% 81% 63%

Palmetto 85% 87% 82% 85% 89% 72%

Silver Meteor 81% 87% 79% 75% 83% 61%

Silver Star 77% 84% 76% 74% 80% 63%

Southwest Chief 75% 88% 72% 70% 77% 67%

Sunset Limited 74% 86% 69% 69% 81% 64%

Texas Eagle 70% 82% 68% 69% 78% 56%

Northeast Corridor

Acela Express 88% 91% 85% 88% 88% 73%

Northeast Regional 84% 88% 78% 87% 89% 68%

State Supported

Blue Water 73% 86% 70% 80% 82% 61%

Capitol Corridor 86% 91% 81% 89% 90% 73%

Carolinian 83% 85% 80% 80% 84% 68%

Cascades 82% 93% 78% 85% 86% 67%

Downeaster 88% 94% 81% 94% 94% 79%

Empire South 85% 92% 80% 89% 89% 46%

Empire West/Maple Leaf 84% 90% 81% 85% 87% 68%

Ethan Allen 76% 89% 70% 84% 86% 77%

Heartland Flyer 86% 92% 83% 90% 92% 79%

Hiawatha 90% 95% 87% 91% 92% 48%

Illini / Saluki 87% 93% 81% 89% 90% 74%

Illinois Zephyr/Carl Sandburg 67% 81% 66% 82% 77% 62%

Keystone 91% 93% 86% 91% 93% 48%

Lincoln Service 75% 85% 73% 83% 81% 66%

Missouri River Runner 83% 93% 77% 85% 88% 69%

New Haven - Springfield 82% 91% 76% 88% 91% 70%

Pacific Surfliner 82% 91% 79% 86% 90% 74%

Pennsylvanian 91% 94% 88% 87% 91% 79%

Pere Marquette 86% 97% 88% 90% 84% 76%

Piedmont 91% 94% 89% 93% 94% 63%

San Joaquin 84% 89% 84% 83% 88% 68%

Vermonter 82% 90% 71% 86% 90% 70%

Washington-Lynchburg/Roanoke 81% 87% 73% 83% 87% 69%

Washington-Newport News 83% 88% 76% 85% 89% 70%

Washington-Norfolk 87% 91% 78% 85% 90% 74%

Washington-Richmond 82% 87% 68% 82% 88% 72%

Wolverine 70% 82% 67% 79% 77% 59%
FY23 Q1 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board Food 

Service

Long Distance

Auto Train 77% 91% 77% 74% 83% 65%

California Zephyr 81% 89% 75% 84% 72% 67%

Capitol Limited 83% 88% 80% 83% 84% 62%

Cardinal 84% 88% 80% 87% 84% 65%

City of New Orleans 85% 92% 85% 85% 84% 64%

Coast Starlight 79% 85% 76% 82% 76% 64%

Crescent 79% 85% 78% 80% 75% 61%

Empire Builder 78% 87% 74% 83% 72% 63%

Lake Shore Ltd 82% 87% 80% 82% 79% 63%

Palmetto 86% 87% 83% 90% 85% 73%

Silver Meteor 82% 88% 80% 83% 76% 62%

Silver Star 80% 85% 80% 82% 75% 64%

Southwest Chief 80% 89% 78% 79% 72% 69%

Sunset Limited 78% 88% 74% 82% 71% 66%

Texas Eagle 76% 84% 74% 80% 73% 59%

Northeast Corridor

Acela Express 88% 91% 85% 89% 88% 73%

Northeast Regional 84% 88% 78% 89% 87% 68%

State Supported

Blue Water 83% 90% 81% 87% 87% 67%

Capitol Corridor 90% 93% 85% 92% 90% 74%

Carolinian 87% 88% 86% 87% 83% 72%

Cascades 88% 93% 85% 88% 88% 71%

Downeaster 94% 95% 87% 95% 96% 83%

Empire South 90% 93% 85% 91% 91% 48%

Empire West/Maple Leaf 89% 92% 86% 89% 87% 71%

Ethan Allen 88% 92% 83% 92% 89% 85%

Heartland Flyer 88% 92% 85% 93% 90% 80%

Hiawatha 92% 95% 89% 93% 92% 49%

Illini / Saluki 90% 93% 85% 89% 89% 75%

Illinois Zephyr/Carl Sandburg 75% 83% 72% 78% 82% 67%

Keystone 94% 94% 89% 94% 92% 49%

Lincoln Service 83% 88% 81% 85% 86% 70%

Missouri River Runner 89% 95% 83% 89% 88% 73%

New Haven - Springfield 87% 93% 81% 93% 90% 72%

Pacific Surfliner 84% 91% 81% 91% 87% 75%

Pennsylvanian 93% 94% 89% 92% 88% 79%

Pere Marquette 88% 97% 91% 86% 91% 76%

Piedmont 97% 96% 93% 96% 95% 67%

San Joaquin 87% 91% 88% 89% 85% 70%

Vermonter 88% 92% 81% 92% 89% 73%

Washington- Lynchburg/Roanoke 86% 88% 80% 89% 85% 72%

Washington-Newport News 88% 89% 82% 91% 87% 72%

Washington-Norfolk 91% 93% 84% 92% 87% 75%

Washington-Richmond 89% 90% 75% 91% 86% 75%

Wolverine 85% 90% 82% 86% 88% 69%
FY23 Q1 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

50%

60%

70%

80%

90%

Service Line & Route

C

u

sto

m

e

r

S

atis

f

a

ctio

n

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

66%

73%

82%

80%

84%

74%

77%

68%

80%

85%

81%

77%

75%

74%

70%

88%

84%

73%

86%

83%

82%

88%

85%

84%

76%

86%

90%

87%

67%

91%

75%

83%

82%82%

91%

86%

91%

84%

82%

81%

83%

87%

82%

70%

77%

81%

83%

84%

85%

79%79%

78%

82%

86%

82%

80%80%

78%

76%

88%

84%

83%

90%

87%

88%

94%

90%

89%

88%88%

92%

90%

75%

94%

83%

89%

87%

84%

93%

88%

97%

87%

88%

86%

88%

91%

89%

85%

Non-Adjusted Overall Service Adjusted Overall Service

Non-Adjusted Overall Service Adjusted Overall Service
FY23 Q1 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service

50%

60%

70%

80%

90%

Route

C

u

s

t

o

m

e

r

S

a

tis

f

a

c

tio

n

Keystone

Pennsylvanian

Piedmont

Hiawatha

Acela Express

Downeaster

Illini / Saluki

Washington-Norfolk

Capitol Corridor

Heartland Flyer

Pere Marquette

Empire South

Palmetto

City of New Orleans

Empire West/Maple Leaf

Northeast Regional

San Joaquin

Carolinian

Missouri River Runner

Washington-Newport News

Capitol Limited

Cascades

New Haven - Springfield

Pacific Surfliner

Vermonter

Washington-Richmond

Silver Meteor

Washington-Lynchburg/Roanoke

Cardinal

Lake Shore Ltd

Crescent

Silver Star

Ethan Allen

Lincoln Service

Southwest Chief

Coast Starlight

Sunset Limited

Blue Water

California Zephyr

Texas Eagle

Wolverine

Empire Builder

Illinois Zephyr/Carl Sandburg

Auto Train

91%91%91%

90%

88%88%

87%87%

86%86%86%

85%85%

84%84%84%84%

83%83%83%

82%82%82%82%82%82%

81%81%

80%80%

77%77%

76%

75%75%

74%74%

73%73%

70%70%

68%

67%

66%

94%

93%

97%

92%

88%

94%

90%

91%

90%

88%88%

90%

86%

85%

89%

84%

87%87%

89%

88%

83%

88%

87%

84%

88%

89%

82%

86%

84%

82%

79%

80%

88%

83%

80%

79%

78%

83%

81%

76%

85%

78%

75%

77%

Non-Adjusted Overall Service Adjusted Overall Service
FY23 Q1 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 17. Financial Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Office 

of Management and 

Budget’s gross domestic 

product chain deflator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefits, and Amtrak’s Office of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State-supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY23 Q1 Page 50

V. Quarterly Reporting Data Categories 

Table 18. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 116%

California Zephyr 43%

Capitol Limited 47%

Cardinal 34%

City of New Orleans 41%

Coast Starlight 54%

Crescent 50%

Empire Builder 41%

Lake Shore Ltd 47%

Palmetto 68%

Silver Meteor 52%

Silver Star 45%

Southwest Chief 36%

Sunset Limited 25%

Texas Eagle 44%

Northeast Corridor

Acela Express 142%

NEC Special Trains 43%

Northeast Regional 132%

State Supported

Adirondack 166%

Berkshire Flyer 0%

Blue Water 85%

Capitol Corridor 85%

Carolinian 94%

Cascades 83%

Downeaster 78%

Empire South 78%

Empire West/Maple Leaf 92%

Ethan Allen 84%

Heartland Flyer 69%

Hiawatha 90%

Illini / Saluki 105%

Illinois Zephyr/Carl Sandburg 107%

Keystone 31%

Lincoln Service 101%

Missouri River Runner 118%

New Haven - Springfield 58%

Non-NEC Special Trains 19%

Pacific Surfliner 88%

Pennsylvanian 70%

Pere Marquette 85%

Piedmont 83%

San Joaquin 84%

Vermonter 91%

Washington-Lynchburg/

Roanoke 56%

Washington-Newport News 79%

Washington-Norfolk 55%

Washington-Richmond 62%

Wolverine 79%

System-Wide

National Train Service 86%

System-wide (Total Amtrak) 86%
FY23 Q1 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 15. Cost Recovery by Service Line and Route

0%

50%

100%

150%

Service Line & Route

C

o

s

t

R

e

c

o

v

e

ry

Auto

Train

C

alifornia

Z

ephyr

C

apitol Limited

C

ardinal

City of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Limited

Te

x

as E

agle

Acela

E

xpress

N

orthe

ast R

egional

Adirondack

B

erkshire

Flyer

Blue

W

ater

C

apitol C

orridor

C

arolinian

C

ascades

D

o

wne

aster

E

mpire

S

outh

E

mpire

W

est/M

aple Le

af

Ethan Allen

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

Illinois Z

ephyr/C

arl S

andburg

K

eystone

Lincoln S

ervice

Missouri River Runner

N

e

w

H

aven - Springfield

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquin

Verm

onter

W

ashington-Lynchburg/R

o

anoke

W

ashington-N

e

wport N

e

ws

W

ashington-N

orfolk

W

ashington-Richm

ond

W

olverine

Long Distance Northea... State Supported

116%

43%

47%

34%

41%

54%

50%

41%

47%

68%

52%

45%

36%

25%

44%

142%

132%

166%

0%

85% 85%

94%

83%

78% 78%

92%

84%

69%

90%

105% 107%

31%

101%

118%

58%

88%

70%

85% 83% 84%

91%

56%

79%

55%

62%

79%
FY23 Q1 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 16. Cost Recovery by Route

0%

50%

100%

150%

Route

C

o

s

t

R

e

c

o

v

e

ry

Adirondack

Acela Express

Northeast Regional

Missouri River Runner

Auto Train

Illinois Zephyr/Carl Sandburg

Illini / Saluki

Lincoln Service

Carolinian

Empire West/Maple Leaf

Vermonter

Hiawatha

Pacific Surfliner

Blue Water

Capitol Corridor

Pere Marquette

Ethan Allen

San Joaquin

Cascades

Piedmont

Washington-Newport News

Wolverine

Downeaster

Empire South

Pennsylvanian

Heartland Flyer

Palmetto

Washington-Richmond

New Haven - Springfield

Washington-Lynchburg/Roanoke

Washington-Norfolk

Coast Starlight

Silver Meteor

Crescent

Capitol Limited

Lake Shore Ltd

Silver Star

Texas Eagle

California Zephyr

City of New Orleans

Empire Builder

Southwest Chief

Cardinal

Keystone

Sunset Limited

Berkshire Flyer

166%

142%

132%

118% 116%

107% 105%

101%

94%

92% 91% 90%

88%

85% 85% 85% 84% 84% 83% 83%

79% 79% 78% 78%

70% 69% 68%

62%

58%

56% 55% 54%

52%

50%

47% 47%

45% 44% 43%

41% 41%

36%

34%

31%

25%

0%
FRA Quarterly Report

FY23 Q1 Page 53

V. Quarterly Reporting Data Categories 

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 128% 128%

California Zephyr 49% 49%

Capitol Limited 58% 58%

Cardinal 41% 41%

City of New Orleans 47% 47%

Coast Starlight 61% 61%

Crescent 56% 56%

Empire Builder 46% 46%

Lake Shore Ltd 53% 53%

Palmetto 78% 78%

Silver Meteor 58% 58%

Silver Star 50% 50%

Southwest Chief 40% 40%

Sunset Limited 29% 29%

Texas Eagle 47% 47%

Northeast Corridor

Acela Express 170% 170%

NEC Special Trains 126% 126%

Northeast Regional 167% 167%

State Supported

Adirondack 0% 212%

Berkshire Flyer 0% 0%

Blue Water 47% 96%

Capitol Corridor 40% 98%

Carolinian 87% 103%

Cascades 61% 103%

Downeaster 62% 90%

Empire South 127% 91%

Empire West/Maple Leaf 58% 101%

Ethan Allen 47% 95%

Heartland Flyer 33% 81%

Hiawatha 57% 100%

Illini / Saluki 48% 115%

Illinois Zephyr/Carl Sandburg 24% 120%

Keystone 33% 34%

Lincoln Service 54% 114%

Missouri River Runner 57% 139%

New Haven - Springfield 29% 67%

Non-NEC Special Trains 37% 37%

Pacific Surfliner 39% 103%

Pennsylvanian 74% 79%

Pere Marquette 57% 101%

Piedmont 65% 95%

San Joaquin 36% 95%

Vermonter 45% 106%

Washington-Lynchburg/

Roanoke

85% 63%

Washington-Newport News 78% 87%

Washington-Norfolk 78% 64%

Washington-Richmond 51% 70%

Wolverine 59% 89%

System-Wide

National Train Service 91% 101%

System-wide (Total Amtrak) 73% 82%
FY23 Q1 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

200%

Service Line & Route

Av

oid

a

ble

O

p

eratin

g

E

x

p

e

n

s

e

s

C

o

v

ere

d

b

y

P

a

s

s

e

n

g

er R

e

v

e

n

u

e

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

128%

49%

58%

41%

47%

61%

56%

46%

53%

78%

58%

50%

40%

29%

47%

170%

167%

0%0%

47%

40%

87%

61%

62%

127%

58%

47%

33%

57%

48%

24%

33%

54%

57%

29%

39%

74%

57%

65%

36%

45%

85%

78%78%

51%

59%

128%

49%

58%

41%

47%

61%

56%

46%

53%

78%

58%

50%

40%

29%

47%

170%

167%

212%

0%

96%

98%

103%103%

90%

91%

101%

95%

81%

100%

115%

120%

34%

114%

139%

67%

103%

79%

101%

95%95%

106%

63%

87%

64%

70%

89%

Without State Operating Payments With State Operating Payments
FY23 Q1 Page 55

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

200%

Route

Av

oid

a

ble

O

p

e

r

atin

g

E

x

p

e

n

s

e

s

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Acela Express

Northeast Regional

Auto Train

Empire South

Carolinian

Washington-Lynchburg/Roanoke

Palmetto

Washington-Newport News

Washington-Norfolk

Pennsylvanian

Piedmont

Downeaster

Cascades

Coast Starlight

Wolverine

Capitol Limited

Empire West/Maple Leaf

Silver Meteor

Hiawatha

Missouri River Runner

Pere Marquette

Crescent

Lincoln Service

Lake Shore Ltd

Washington-Richmond

Silver Star

California Zephyr

Illini / Saluki

Blue Water

City of New Orleans

Ethan Allen

Texas Eagle

Empire Builder

Vermonter

Cardinal

Capitol Corridor

Southwest Chief

Pacific Surfliner

San Joaquin

Heartland Flyer

Keystone

New Haven - Springfield

Sunset Limited

Illinois Zephyr/Carl Sandburg

Adirondack

Berkshire Flyer

170%

167%

128%

127%

87%

85%

78%78%78%

74%

65%

62%

61%61%

59%

58%58%58%

57%57%57%

56%

54%

53%

51%

50%

49%

48%

47%47%47%47%

46%

45%

41%

40%40%

39%

36%

33%33%

29%29%

24%

0%0%

170%

167%

128%

91%

103%

63%

78%

87%

64%

79%

95%

90%

103%

61%

89%

58%

101%

58%

100%

139%

101%

56%

114%

53%

70%

50%

49%

115%

96%

47%

95%

47%

46%

106%

41%

98%

40%

103%

95%

81%

34%

67%

29%

120%

212%

0%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY23 Q1 Page 56

V. Quarterly Reporting Data Categories 

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 115% 115%

California Zephyr 42% 42%

Capitol Limited 47% 47%

Cardinal 33% 33%

City of New Orleans 40% 40%

Coast Starlight 53% 53%

Crescent 49% 49%

Empire Builder 40% 40%

Lake Shore Ltd 46% 46%

Palmetto 67% 67%

Silver Meteor 51% 51%

Silver Star 44% 44%

Southwest Chief 35% 35%

Sunset Limited 25% 25%

Texas Eagle 42% 42%

Northeast Corridor

Acela Express 140% 140%

NEC Special Trains 40% 40%

Northeast Regional 129% 129%

State Supported

Adirondack 0% 166%

Berkshire Flyer 0% 0%

Blue Water 41% 84%

Capitol Corridor 34% 84%

Carolinian 78% 93%

Cascades 49% 82%

Downeaster 53% 76%

Empire South 106% 76%

Empire West/Maple Leaf 52% 90%

Ethan Allen 40% 83%

Heartland Flyer 28% 68%

Hiawatha 50% 88%

Illini / Saluki 43% 104%

Illinois Zephyr/Carl Sandburg 22% 107%

Keystone 28% 28%

Lincoln Service 47% 100%

Missouri River Runner 48% 117%

New Haven - Springfield 25% 57%

Non-NEC Special Trains 18% 18%

Pacific Surfliner 33% 87%

Pennsylvanian 63% 68%

Pere Marquette 48% 84%

Piedmont 56% 81%

San Joaquin 32% 84%

Vermonter 38% 90%

Washington-Lynchburg/

Roanoke

74% 54%

Washington-Newport News 69% 77%

Washington-Norfolk 67% 54%

Washington-Richmond 44% 61%

Wolverine 51% 78%

System-Wide

National Train Service 76% 85%

System-wide (Total Amtrak) 60% 68%
FY23 Q1 Page 57

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

Service Line & Route

F

ully

Allo

c

ate

d

C

o

sts

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

115%

42%

47%

33%

40%

53%

49%

40%

46%

67%

51%

44%

35%

25%

42%

140%

129%

0%0%

41%

34%

78%

49%

53%

106%

52%

40%

28%

50%

43%

22%

28%

47%

48%

25%

33%

63%

48%

56%

32%

38%

74%

69%

67%

44%

51%

115%

42%

47%

33%

40%

53%

49%

40%

46%

67%

51%

44%

35%

25%

42%

140%

129%

166%

0%

84%84%

93%

82%

76%76%

90%

83%

68%

88%

104%

107%

28%

100%

117%

57%

87%

68%

84%

81%

84%

90%

54%

77%

54%

61%

78%

Without State Operating Payments With State Operating Payments
FY23 Q1 Page 58

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

Route

F

ully

Allo

c

a

t

e

d

C

o

s

t

s

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Acela Express

Northeast Regional

Auto Train

Empire South

Carolinian

Washington-Lynchburg/Roanoke

Washington-Newport News

Palmetto

Washington-Norfolk

Pennsylvanian

Piedmont

Coast Starlight

Downeaster

Empire West/Maple Leaf

Silver Meteor

Wolverine

Hiawatha

Cascades

Crescent

Missouri River Runner

Pere Marquette

Capitol Limited

Lincoln Service

Lake Shore Ltd

Silver Star

Washington-Richmond

Illini / Saluki

California Zephyr

Texas Eagle

Blue Water

City of New Orleans

Empire Builder

Ethan Allen

Vermonter

Southwest Chief

Capitol Corridor

Cardinal

Pacific Surfliner

San Joaquin

Heartland Flyer

Keystone

New Haven - Springfield

Sunset Limited

Illinois Zephyr/Carl Sandburg

Adirondack

Berkshire Flyer

140%

129%

115%

106%

78%

74%

69%

67%67%

63%

56%

53%53%

52%

51%51%

50%

49%49%

48%48%

47%47%

46%

44%44%

43%

42%42%

41%

40%40%40%

38%

35%

34%

33%33%

32%

28%28%

25%25%

22%

0%0%

140%

129%

115%

76%

93%

54%

77%

67%

54%

68%

81%

53%

76%

90%

51%

78%

88%

82%

49%

117%

84%

47%

100%

46%

44%

61%

104%

42%42%

84%

40%40%

83%

90%

35%

84%

33%

87%

84%

68%

28%

57%

25%

107%

166%

0%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY23 Q1 Page 59

V. Quarterly Reporting Data Categories 

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 256 69,566

California Zephyr 118 78,208

Capitol Limited 131 41,944

Cardinal 91 21,447

City of New Orleans 131 55,485

Coast Starlight 176 105,736

Crescent 121 69,843

Empire Builder 124 77,283

Lake Shore Ltd 192 92,495

Palmetto 128 75,227

Silver Meteor 150 57,657

Silver Star 150 87,971

Southwest Chief 128 61,863

Sunset Limited 110 22,931

Texas Eagle 149 78,043

Northeast Corridor

Acela Express 206 727,877

Northeast Regional 303 2,183,349

State Supported

Adirondack 1,586

Blue Water 145 41,540

Capitol Corridor 67 219,676

Carolinian 205 80,113

Cascades 109 126,839

Downeaster 89 131,107

Empire South 201 311,396

Empire West/Maple Leaf 111 106,248

Ethan Allen 54 23,645

Heartland Flyer 92 19,330

Hiawatha 120 158,294

Illini / Saluki 145 62,293

Illinois Zephyr/Carl Sandburg 66 26,156

Keystone 86 282,273

Lincoln Service 129 122,989

Missouri River Runner 75 34,716

New Haven - Springfield 56 114,033

Pacific Surfliner 100 348,185

Pennsylvanian 184 53,297

Pere Marquette 107 21,730

Piedmont 96 75,740

San Joaquin 99 225,674

Vermonter 79 30,292

Washington-Lynchburg/Roanoke 134 86,864

Washington-Newport News 154 88,072

Washington-Norfolk 128 120,280

Washington-Richmond 117 33,298

Wolverine 149 98,791

System-Wide

National Train Service 160 6,951,382

System-wide (Total Amtrak) 160 6,951,382
FY23 Q1 Page 60

FRA Quarterly Report V. Quarterly Reporting Data Categories

0.0M

0.5M

1.0M

1.5M

2.0M

Service Line & Route

Total Rid

e

r

s

hip

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

65K

75K

48K

21K

40K

105K

50K

99K

106K

69K

126K

69K

20K

73K

664K

2,185K

2K

46K

199K

80K

121K

149K

288K

110K

28K

18K

164K

52K

34K

239K

137K

40K

84K

524K

50K

28K

63K

202K

27K

84K

91K

124K

36K

109K

70K

78K

42K

21K

55K

106K

70K

77K

92K

75K

88K

62K

23K

78K

728K

2,183K

42K

220K

80K

127K

131K

311K

106K

24K

19K

158K

62K

26K

282K

123K

35K

114K

348K

53K

22K

76K

226K

30K

87K

88K

120K

33K

99K

FY22 Q4 FY23 Q1

Figure 21. Total Ridership by Service Line and Route
FY23 Q1 Page 61

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 22. Total Ridership by Route

0.0M

0.5M

1.0M

1.5M

2.0M

Route

To

t

al Rid

e

r

s

hip

Northeast Regio...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corridor

Hiawatha

Downeaster

Cascades

Lincoln Service

Washington-Norfolk

New Haven - Springfield

Empire West/Maple Leaf

Coast Starlight

Wolverine

Lake Shore Ltd

Washington-Newport News

Silver Star

Washington-Lynchburg/Roanoke

Carolinian

California Zephyr

Texas Eagle

Empire Builder

Piedmont

Palmetto

Crescent

Auto Train

Illini / Saluki

Southwest Chief

City of New Orleans

Pennsylvanian

Capitol Limited

Blue Water

Missouri River Runner

Washington-Richmond

Vermonter

Illinois Zephyr/Carl Sandburg

Ethan Allen

Sunset Limited

Pere Marquette

Cardinal

Heartland Flyer

Berkshire Flyer

2,185K

664K

524K

288K

239K

202K

199K

164K

149K

121K

137K

124K

84K

110K

105K

109K

106K

91K

126K

84K

80K

75K

73K

99K

63K

69K

50K

65K

52K

69K

40K

50K

48K

46K

40K

36K

27K

34K

28K

20K

28K

21K

18K

2K

2,183K

728K

348K

311K

282K

226K

220K

158K

131K

127K

123K

120K

114K

106K

106K

99K

92K

88K

88K

87K

80K

78K

78K

77K

76K

75K

70K

70K

62K

62K

55K

53K

42K

42K

35K

33K

30K

26K

24K

23K

22K

21K

19K

FY22 Q4 FY23 Q1
FY23 Q1 Page 62

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

50

100

150

200

250

300

350

Service Line & Route

Av

e

r

a

g

e

Rid

e

r

s

hip

Auto

Train

C

alifornia

Z

ephyr

C

apitol Limited

C

ardinal

City of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Limited

Te

x

as E

agle

Acela

E

xpress

N

orthe

ast R

egional

B

erkshire

Flyer

Blue

W

ater

C

apitol C

orridor

C

arolinian

C

ascades

D

o

wne

aster

E

mpire

S

outh

E

mpire

W

est/M

aple Le

af

Ethan Allen

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

Illinois Z

ephyr/C

arl S

andburg

K

eystone

Lincoln S

ervice

Missouri River Runner

N

e

w

H

aven - Springfield

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquin

Verm

onter

W

ashington-Lynchburg/R

o

anoke

W

ashington-N

e

wport N

e

ws

W

ashington-N

orfolk

W

ashington-Richm

ond

W

olverine

Long Distance Northea... State Supported

377

152

147

97

143

201

135

178

223

136

264

161

107

154

200

294

76

155

68

216

128

99

194

118

67

87

123

157

62

75

144

83

59

142

171

130

79

87

70

134

176

144

125

168

256

118

131

91

131

176

121

124

192

128

150150

128

110

149

206

303

145

67

205

109

89

201

111

54

92

120

145

66

86

129

75

56

100

184

107

96

99

79

134

154

128

117

149

FY22 Q4 FY23 Q1

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route
FY23 Q1 Page 63

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route

FY22 Q1 FY22 Q2

0

50

100

150

200

250

300

350

Route

Av

e

r

a

g

e

Rid

e

r

s

hip

Northeast Regio...

Auto Train

Acela Express

Carolinian

Empire South

Lake Shore Ltd

Pennsylvanian

Coast Starlight

Washington-Newport News

Silver Meteor

Silver Star

Texas Eagle

Wolverine

Blue Water

Illini / Saluki

Washington-Lynchburg/Roanoke

Capitol Limited

City of New Orleans

Lincoln Service

Palmetto

Southwest Chief

Washington-Norfolk

Empire Builder

Crescent

Hiawatha

California Zephyr

Washington-Richmond

Empire West/Maple Leaf

Sunset Limited

Cascades

Pere Marquette

Pacific Surfliner

San Joaquin

Piedmont

Heartland Flyer

Cardinal

Downeaster

Keystone

Vermonter

Missouri River Runner

Capitol Corridor

Illinois Zephyr/Carl Sandburg

New Haven - Springfield

Ethan Allen

Berkshire Flyer

294

377

200

216

194

223

171

201

176

264

154

168

155

157

134

147

143

144

136

161

144

178

135

123

152

125

118

107

128

130

142

87

79

87

97

99

75

70

83

68

62

59

67

76

303

256

206

205

201

192

184

176

154

150150

149149

145145

134

131131

129

128128128

124

121

120

118

117

111

110

109

107

100

99

96

92

91

89

86

79

75

67

66

56

54

FY22 Q4 FY23 Q1
FY23 Q1 Page 64

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefits metrics are reported annually, and they were included for the first time in the FY 2022 

first quarter report, covering all of FY 2021. Data for FY 2022 are at railroads.dot.gov.

Table 22. Public Benefits Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data is available for download at railroads.dot.

gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data is available for download at railroads.dot.

gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data is available for download at railroads.dot.

gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data is available for download at railroads.dot.

gov.
FY23 Q1 Page 65

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 23. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela Express 2103 95.7% Acela Express 2233 39.3% Capitol Corridor 534 92.1%

2106 90.7% 2235 32.4% 536 92.0%

2121 95.0% 2239 100.0% 538 75.9%

2122 83.5% 2248 87.1% 540 93.5%

2126 90.9% 2249 84.4% 541 86.9%

2128 93.5% 2250 90.8% 542 88.4%

2150 77.5% 2251 84.5% 543 88.4%

2151 91.1% 2252 73.8% 544 83.5%

2152 75.2% 2253 85.2% 545 90.6%

2153 91.4% 2254 89.2% 546 81.9%

2154 82.6% 2255 77.6% 547 82.5%

2155 72.6% 2256 94.8% 548 91.8%

2156 58.1% 2257 97.6% 549 86.6%

2159 87.8% 2259 93.5% 551 86.9%

2160 81.3% 2275 66.4% 720 85.0%

2163 82.3% 2290 100.0% 723 81.6%

2164 83.7% 2292 100.0% 724 88.8%

2165 84.2% Adirondack 68 79.6% 727 83.3%

2167 86.2% 69 80.7% 728 73.5%

2168 92.8% Auto Train 52 50.0% 729 62.9%

2169 82.6% 53 30.7% 732 78.0%

2170 78.9% Blue Water 364 57.2% 733 83.3%

2172 92.8% 365 76.5% 734 88.2%

2173 87.1% California Zephyr 5 29.8% 736 62.6%

2175 61.7% 6 28.6% 737 92.4%

2190 91.4% Capitol Corridor 521 94.2% 738 81.9%

2203 99.5% 522 88.3% 741 78.9%

2205 98.4% 523 87.4% 742 52.1%

2213 71.3% 524 79.7% 743 86.3%

2217 100.0% 525 89.3% 744 52.8%

2218 88.0% 527 88.4% 745 84.7%

2220 100.0% 528 88.7% 746 85.4%

2222 98.0% 529 65.3% 747 83.2%

2224 92.4% 531 89.2% 748 92.5%

2226 100.0% 532 76.9% 749 92.0%
FY23 Q1 Page 66

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Capitol Corridor 751 88.6% Downeaster 687 85.8% Hiawatha 342 91.3%

Capitol Ltd 29 69.6% 688 90.1% 343 81.0%

30 62.5% 689 96.5% Illini / Saluki 390 76.3%

Cardinal 50 36.3% 690 100.0% 391 31.4%

51 58.1% 691 81.7% 392 65.0%

Carl Sandburg / 

Illinois Zephyr

380 75.1% 692 78.9% 393 51.6%

381 82.7% 693 71.9% Keystone 600 96.4%

382 80.6% 694 70.3% 601 92.0%

383 74.3% 695 77.3% 605 99.1%

Carolinian 79 76.8% 696 59.4% 607 96.4%

80 62.8% 697 80.2% 609 97.6%

Cascades 500 40.2% 698 81.7% 610 100.0%

502 0.0% 699 94.1% 611 99.5%

503 68.3% 1689 96.7% 612 100.0%

504 70.5% Empire Builder 7 51.1% 615 93.7%

505 54.3% 8 33.3% 618 95.8%

507 56.0% 27 43.6% 620 96.1%

508 61.7% 28 48.0% 622 100.0%

509 60.7% Ethan Allen 

Express

290 76.6% 624 86.6%

516 49.1% 291 77.5% 637 93.6%

519 60.0% Heartland Flyer 821 60.9% 639 92.9%

City Of New 

Orleans

58 83.9% 822 51.7% 640 90.6%

59 72.1% Hiawatha 329 95.4% 641 96.5%

1058 75.2% 330 98.1% 642 95.0%

Coast Starlight 11 66.8% 331 92.4% 643 91.9%

14 41.0% 332 83.6% 644 94.3%

Crescent 19 63.9% 333 91.5% 645 94.5%

20 77.2% 334 89.5% 646 87.6%

Downeaster 680 86.2% 335 86.0% 647 100.0%

681 79.6% 336 82.5% 648 96.3%

682 86.9% 337 83.6% 649 95.9%

683 78.5% 338 87.2% 650 98.6%

684 85.8% 339 87.1% 651 95.9%

685 88.6% 340 91.1% 652 98.2%

686 75.0% 341 92.8% 653 89.9%
FY23 Q1 Page 67

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Keystone 654 90.3% New York - Albany 233 65.1% On Spine 

Northeast 

Regional

149 61.2%

655 91.6% 234 86.8% 150 66.8%

656 92.5% 235 88.5% 152 92.2%

657 93.9% 236 88.4% 154 74.8%

658 86.7% 237 92.4% 155 100.0%

660 82.4% 238 88.7% 159 92.8%

661 99.8% 239 94.3% 160 87.8%

662 94.6% 240 90.0% 161 63.6%

663 95.0% 241 89.9% 162 71.6%

664 90.2% 243 93.4% 163 67.8%

665 95.9% 244 87.8% 165 85.3%

666 94.2% 250 99.9% 166 70.9%

667 90.9% 253 82.0% 167 87.7%

669 88.2% 256 74.0% 168 72.7%

670 97.6% 259 86.9% 169 72.6%

671 100.0% 260 87.3% 172 75.3%

672 92.6% 261 95.6% 173 78.9%

674 100.0% New York - 

Niagara Falls

280 81.0% 175 59.3%

Lake Shore Ltd 48 77.0% 281 68.4% 178 88.7%

49 67.7% 283 54.0% 179 79.4%

448 66.8% 284 76.9% 180 84.4%

449 83.2% On Spine 

Northeast 

Regional

121 71.8% 182 88.8%

Lincoln / Missouri 318 53.3% 122 65.5% 183 94.6%

319 48.3% 126 75.7% 184 88.4%

Lincoln Service 300 57.4% 129 93.1% 189 96.2%

301 75.5% 132 78.3% 190 84.4%

302 78.8% 134 91.1% 192 87.3%

305 44.5% 135 86.4% 193 68.9%

306 82.5% 137 66.1% 196 92.0%

307 46.7% 139 86.7% 1195 100.0%

Maple Leaf 63 75.6% 140 86.8% Pacific Surfliner 562 95.5%

64 79.2% 141 81.0% 564 95.5%

Missouri 311 60.6% 143 94.7% 567 93.1%

316 48.7% 146 84.4% 580 97.4%

New York - Albany 232 96.7% 148 81.2% 581 98.5%
FY23 Q1 Page 68

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pacific Surfliner 588 94.5% Richmond / 

Newport News / 

Norfolk

82 64.5% San Joaquins 713 63.7%

591 96.5% 84 62.8% 714 73.4%

595 98.1% 85 83.8% 715 65.5%

761 72.0% 86 56.0% 716 70.0%

765 80.4% 87 61.5% 717 64.2%

770 94.0% 88 78.4% 718 69.2%

774 80.5% 93 69.3% 719 72.0%

777 73.0% 94 66.3% Silver Meteor 97 59.8%

784 92.1% 95 73.5% 98 47.0%

785 82.7% 96 58.2% Silver Star 91 48.6%

794 56.2% 99 52.4% 92 48.7%

1562 96.2% 124 79.4% Southwest Chief 3 37.5%

1567 91.8% 125 86.1% 4 40.4%

1579 94.1% 138 70.8% Springfield 

Shuttles

400 100.0%

1590 75.8% 153 84.0% 405 100.0%

1765 96.1% 157 73.0% 409 100.0%

1770 77.5% 158 82.4% 412 99.2%

1774 58.1% 164 65.1% 416 92.7%

1777 94.1% 174 72.5% 417 88.6%

1784 64.1% 185 85.7% 432 80.8%

1785 97.1% 186 84.9% 450 85.6%

Palmetto 89 81.2% 194 73.4% 451 96.3%

90 76.1% 195 65.6% 460 92.3%

Pennsylvanian 42 79.5% Roanoke 66 79.0% 461 96.7%

43 76.3% 145 52.2% 463 100.0%

Pere Marquette 370 82.2% 147 74.7% 464 56.0%

371 93.1% 151 83.7% 465 84.0%

Piedmont 73 79.7% 156 62.7% 467 100.0%

74 61.4% 171 72.1% 470 89.7%

75 64.1% 176 37.6% 471 97.2%

76 59.8% San Joaquins 702 75.5% 473 100.0%

77 59.0% 703 82.2% 474 84.0%

78 78.1% 710 66.7% 475 95.5%

Richmond / 

Newport News / 

Norfolk

65 83.0% 711 78.9% 476 66.1%

67 85.1% 712 74.9% 478 86.6%
FY23 Q1 Page 69

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP

Springfield 

Shuttles

479 90.4%

488 77.0%

490 96.1%

494 65.8%

495 91.3%

497 100.0%

499 85.7%

Sunset Ltd 1 31.5%

2 25.9%

Texas Eagle 21 50.6%

22 48.9%

Vermonter 54 81.7%

55 52.0%

56 76.1%

57 75.0%

Wolverine 350 50.8%

351 54.8%

352 54.7%

353 71.4%

354 45.4%

355 67.3%
FY23 Q1 Page 70

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 24: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DCT DDA DET DMW DSR DTR FTI PBB PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2103 26 41 14 16 28 125 10 86 7 11 114 239

2106 29 17 10 32 38 11 63 31 5 236 15 8 40 13 23 2 7 108 344

2121 13 7 26 6 8 12 18 90 3 9 104 17 2 3 138 228

2122 38 83 17 1 13 9 146 82 5 13 407 5 76 29 27 5 65 2 2 47 258 665

2126 29 67 3 2 5 2 56 12 4 12 192 11 22 14 10 3 4 11 75 267

2128 71 2 7 3 40 22 3 148 4 3 97 5 6 27 3 3 148 296

2150 44 12 36 55 10 3 25 31 12 228 11 39 51 19 4 25 149 377

2151 35 4 13 3 18 26 4 3 11 4 121 17 25 75 18 4 1 64 204 325

2152 184 13 43 38 12 35 26 12 1 103 5 21 3 496 2 64 545 25 34 8 4 682 1,178

2153 17 35 32 25 26 8 14 21 7 4 189 14 12 13 44 17 42 15 157 346

2154 45 39 68 17 26 144 7 3 26 375 13 72 8 91 59 12 9 7 271 646

2155 47 8 133 59 24 6 30 106 1 5 419 74 80 16 46 5 6 2 20 249 668

2156 3 5 9 3 20 1 1 3 5 25

2159 47 12 32 10 3 26 2 5 13 44 8 3 205 22 40 10 3 85 70 17 3 6 256 461

2160 47 8 202 106 41 18 8 2 52 51 7 3 545 21 30 67 144 46 4 2 8 39 361 906

2163 84 12 21 24 18 5 4 6 27 59 260 31 30 2 72 71 5 8 9 1 229 489

2164 39 43 57 23 17 101 57 20 5 362 30 40 130 53 13 2 3 78 349 711

2165 52 3 31 30 5 20 6 6 24 183 2 362 10 71 3 18 80 8 25 215 577

2167 121 78 16 18 7 6 4 32 49 331 6 10 43 122 19 11 1 11 223 554

2168 79 11 42 9 12 12 5 6 85 50 12 323 22 12 63 133 9 3 1 243 566

2169 185 16 31 86 6 5 14 13 6 15 42 3 422 14 109 13 67 20 80 18 9 45 375 797

2170 52 47 39 83 32 12 6 3 79 44 2 3 402 3 16 117 25 10 8 8 187 589

2172 63 19 5 52 6 7 19 3 5 144 66 6 2 397 10 40 17 33 33 5 2 3 143 540

2173 74 11 58 16 3 4 9 35 39 9 258 21 11 135 85 81 2 26 361 619

2175 4 3 6 13 1 8 7 16 29

2190 27 15 35 43 33 13 26 3 195 3 4 56 33 7 103 298

2203 14 12 6 5 6 43 1 8 3 28 9 7 56 99

2205 13 10 3 2 15 43 5 14 1 8 3 31 74

2213 6 30 2 6 16 21 81 2 6 2 12 10 2 34 115

2217 6 6 6

2218 8 2 1 19 7 24 61 4 4 8 69

2220 1 6 7 2 2 9

2222 3 17 9 29 3 1 4 33

2224 7 26 18 17 68 2 7 7 16 84

2226 1 1 1
FY23 Q1 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2233 12 11 23 2 2 4 27

2235 2 10 12 7 7 19

2239 3 4 4 3 14 14

2248 11 13 26 24 3 33 24 14 10 158 13 17 24 18 4 1 3 80 238

2249 4 2 9 1 9 18 43 11 20 35 18 17 101 144

2250 8 4 4 2 28 27 5 78 6 10 5 5 26 104

2251 17 11 10 2 30 6 4 25 105 24 29 22 2 77 182

2252 13 79 0 4 24 64 62 106 352 17 18 4 38 14 12 6 109 461

2253 41 6 56 16 3 14 48 48 232 26 2 48 44 2 8 75 205 437

2254 13 57 17 4 3 9 63 24 71 261 15 6 13 57 9 7 107 368

2255 11 4 14 10 4 11 19 78 151 8 21 2 18 8 2 59 210

2256 24 21 5 33 21 23 127 3 14 2 19 146

2257 1 12 3 13 8 14 12 63 2 11 7 24 44 107

2259 4 22 9 20 28 83 5 5 7 52 9 78 161

2275 2 5 3 10 15 15 25

2290 11 11 3 3 14

Adirondack 68 13 14 3 30 6 21 34 5 133 2 201 231

69 22 21 25 68 5 57 26 10 98 166

Auto Train 52 149 251 3 58 3,704 113 138 451 4,867 4,867

53 359 582 5 115 2,857 189 970 1,110 6,187 6,187

Blue Water 364 12 22 37 68 58 11 208 186 532 594 170 1,120 128 226 349 3,305 3,513

365 7 51 27 8 130 30 253 179 44 80 139 134 418 55 502 1,551 1,804

California 

Zephyr

5 3 3 7 13 350 846 10 1,647 1,155 119 1,064 1,664 3,432 10,287 10,300

6 34 34 16 15 99 441 413 15 338 1,265 214 502 938 2,023 2,993 9,142 9,241

Capitol 

Corridor

521 3 21 4 40 13 115 196 196

522 17 6 3 63 4 70 163 163

523 16 4 26 43 17 102 208 208

524 17 17 39 22 21 116 116

525 20 16 2 9 2 11 60 60

527 50 11 28 40 28 4 42 203 203

528 41 2 6 54 17 49 169 169

529 42 7 16 22 17 19 200 355 678 678

531 64 3 69 36 3 16 191 191

532 100 20 2 5 54 145 22 2 32 382 382
FY23 Q1 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Capitol 

Corridor

534 13 4 92 14 4 4 131 131

536 25 2 11 65 11 1 5 120 120

538 103 10 20 11 22 40 32 23 97 357 715 715

540 1 5 41 3 2 8 60 60

541 95 77 24 88 29 3 26 342 342

542 44 16 2 61 23 1 19 166 166

543 52 8 5 15 12 23 60 11 186 186

544 10 7 3 2 39 15 6 4 2 12 100 100

545 23 2 4 25 54 5 30 143 143

546 46 20 13 25 65 34 20 15 3 64 305 305

547 45 11 13 31 82 45 17 66 310 310

548 6 4 2 6 9 10 52 89 89

549 8 1 41 7 22 67 2 15 163 163

551 27 5 4 13 137 7 11 204 204

720 20 13 9 52 94 94

723 9 7 3 13 25 57 57

724 28 22 6 6 3 65 65

727 12 8 13 4 2 13 52 52

728 27 12 2 20 6 2 14 83 83

729 85 5 2 13 2 72 18 115 65 377 377

732 47 22 98 11 16 194 194

733 11 23 13 26 5 78 78

734 29 5 3 6 23 5 7 78 78

736 24 5 2 7 37 26 49 28 178 178

737 30 3 23 14 4 15 89 89

738 2 6 16 2 4 21 51 51

741 42 7 59 26 6 6 24 170 170

742 24 6 58 16 24 3 3 134 134

743 45 4 5 15 28 41 7 8 13 166 166

744 12 17 73 16 60 54 12 14 258 258

745 10 18 2 14 44 44

746 2 9 199 4 5 219 219

747 33 20 38 148 10 3 5 257 257

748 10 85 3 18 5 7 2 44 174 174

749 14 1 2 5 8 6 36 36
FY23 Q1 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol 

Corridor

751 2 2 3 11 152 4 7 181 181

Capitol Ltd 29 8 16 11 29 3 67 126 84 9 42 891 345 175 245 496 2,413 2,480

30 14 15 128 26 64 247 177 95 86 734 366 99 129 182 265 399 2,532 2,779

Cardinal 50 38 53 3 11 4 8 15 136 30 30 328 228 19 493 220 10 11 350 583 581 2,495 2,823

51 10 6 6 22 8 33 18 6 109 229 311 37 137 173 45 344 103 415 1,794 1,903

Carl Sandburg 

/ Illinois Zephyr

380 1 1 64 10 6 38 20 65 203 204

381 11 11 14 4 12 10 6 70 116 127

382 6 2 2 10 59 7 190 17 4 147 424 434

383 6 2 8 103 157 26 147 19 16 111 579 587

Carolinian 79 6 26 25 11 3 6 35 14 39 165 801 22 1 214 589 6 5 80 427 570 2,715 2,880

80 9 43 15 0 3 3 32 88 9 24 226 835 10 175 783 29 14 33 95 126 676 2,776 3,002

Cascades 500 409 101 111 184 398 8 206 119 291 1,827 1,827

502 2 4 8 15 29 29

503 190 16 15 65 93 22 6 45 105 234 791 791

504 234 5 34 47 4 33 10 62 429 429

505 440 311 5 138 219 25 105 83 538 1,864 1,864

507 113 1 132 12 181 52 20 262 12 7 234 1,026 1,026

508 165 62 340 37 97 30 0 167 898 898

509 3 7 20 30 30

516 37 1 1 27 35 10 11 154 276 276

519 17 6 29 14 7 20 25 120 238 238

City Of New 

Orleans

58 4 5 10 19 262 14 162 444 87 222 180 603 1,974 1,993

59 35 17 3 55 301 387 6 714 548 76 31 566 673 581 3,883 3,938

1058 41 13 62 56 29 72 273 273

Coast Starlight 11 449 29 160 843 905 109 325 505 1,008 1,526 5,859 5,859

14 404 227 177 602 1,325 170 369 1,066 992 2,497 7,829 7,829

Crescent 19 42 19 33 19 21 2 3 17 143 25 18 342 809 72 45 500 652 8 34 313 1,409 1,239 5,081 5,423

20 22 9 5 28 33 2 8 236 15 17 375 975 207 586 628 62 120 383 553 1,267 4,781 5,156

Downeaster 680 3 40 23 66 66

681 6 32 58 10 106 106

682 23 10 37 4 13 87 87

683 43 24 40 9 10 126 126

684 9 55 48 2 11 125 125

685 8 13 48 71 1 5 146 146

686 18 12 34 67 86 2 4 223 223
FY23 Q1 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI DCS DMW DSR FTI PTI RTE Total ADA CAR CCR CON CTC ENG HLD INJ ITI OTH SVS SYS Total

Downeaster 687 16 35 30 194 7 35 27 344 344

688 7 13 20 2 102 11 155 155

689 3 10 24 81 16 134 134

690 3 12 15 15

691 4 6 24 52 2 2 90 90

692 4 53 9 5 71 71

693 14 38 23 2 17 94 94

694 12 50 9 71 71

695 5 11 15 41 14 86 86

696 4 11 9 6 42 4 8 84 84

697 16 8 11 81 116 116

698 2 27 17 4 50 50

699 2 18 33 6 59 59

1689 4 23 27 27

Empire Builder 7 2 3 3 3 11 175 619 5 2,103 888 37 56 345 1,166 3,775 9,169 9,180

8 16 2 7 25 245 260 1,328 3,143 1,001 21 3,423 961 2,300 4,073 16,755 16,780

27 41 6 88 81 29 9 150 347 751 751

28 24 260 3 74 20 2,551 58 54 3,044 3,044

Ethan Allen 

Express

290 4 85 16 16 192 63 376 153 276 345 20 182 158 129 344 1,607 1,983

291 339 8 5 77 56 485 125 4 25 9 427 406 105 119 285 1,505 1,990

Heartland Flyer 821 103 28 9 237 5 5 20 407 407

822 104 2 194 168 1 1 4 83 557 557

Hiawatha 329 5 5 10 8 63 4 14 129 53 38 309 319

330 4 2 3 9 3 1 19 29 11 42 105 114

331 16 16 10 33 61 31 4 215 78 110 542 558

332 6 1 7 10 15 33 12 37 77 154 67 45 450 457

333 2 2 18 17 47 53 197 78 40 450 452

334 24 11 2 37 28 26 78 32 184 51 35 434 471

335 4 4 8 23 40 6 70 97 190 71 29 526 534

336 30 25 1 56 22 21 54 35 41 130 57 39 399 455

337 6 23 2 2 33 16 87 48 55 158 104 12 480 513

338 10 12 2 24 21 40 28 182 145 30 40 486 510

339 2 2 32 186 72 143 68 64 13 578 580

340 3 3 2 6 20 121 200 46 43 438 441

341 6 6 5 79 13 113 30 170 191 82 36 719 725
FY23 Q1 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PBB PSC PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Hiawatha 342 8 8 8 2 6 2 16 207 165 38 51 495 503

343 1 19 22 42 42

Illini / Saluki 390 11 29 2 19 2 63 303 138 593 172 19 180 1,405 1,468

391 9 9 53 25 288 51 41 1 50 509 518

392 9 4 19 5 37 32 21 114 33 5 82 287 324

393 3 3 6 12 279 80 310 339 235 75 425 1,743 1,755

Keystone 600 4 47 17 16 84 20 43 3 66 150

601 40 74 11 26 151 8 22 3 9 22 9 73 224

605 85 5 90 4 8 12 102

607 15 9 30 6 60 39 10 49 109

609 48 41 15 26 3 48 49 230 32 5 4 90 131 361

611 11 9 2 10 32 11 11 43

615 10 10 30 30 40

618 11 8 2 6 85 112 2 46 48 160

620 18 7 5 25 55 43 8 6 6 63 118

622 6 2 8 2 3 5 13

624 5 19 24 3 3 27

637 5 17 11 10 3 27 73 9 9 82

639 21 21 2 3 3 111 119 140

640 240 32 117 14 2 7 26 438 29 3 5 37 475

641 21 15 38 8 5 48 135 4 38 3 3 48 183

642 46 22 47 7 8 6 136 21 5 26 162

643 34 3 3 13 36 89 11 75 57 3 7 8 161 250

644 8 15 17 10 30 11 91 58 38 96 187

645 10 9 15 56 4 46 140 5 7 53 13 2 4 84 224

646 6 9 28 15 13 10 50 75 206 1 28 6 46 24 6 3 114 320

647 50 8 33 6 22 116 20 255 14 5 4 6 29 284

648 29 45 26 9 2 2 15 128 42 21 2 4 4 73 201

649 73 11 25 4 16 36 41 7 67 280 11 10 58 10 10 3 6 108 388

650 2 4 5 10 29 50 5 5 55

651 30 7 16 6 6 55 86 206 28 11 15 23 2 2 7 2 90 296

652 88 20 7 31 3 4 4 22 21 200 3 11 4 19 3 40 240

653 109 6 67 144 196 22 4 24 30 92 694 45 28 26 99 793
FY23 Q1 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 654 15 13 13 7 6 4 23 51 132 4 94 6 3 3 10 120 252

655 115 16 21 106 15 17 6 68 4 49 417 54 14 5 5 78 495

656 6 6 13 8 5 5 155 198 3 81 90 5 4 183 381

657 19 27 29 10 16 36 137 90 76 2 6 5 179 316

658 15 12 45 72 4 112 116 188

660 34 9 9 2 18 22 89 183 9 14 9 32 215

661 12 5 5 30 52 6 10 2 22 3 43 95

662 3 9 2 4 9 40 67 4 13 17 84

663 21 15 297 2 6 5 37 383 80 4 12 96 479

664 16 32 212 5 39 8 15 33 360 11 19 7 3 40 400

665 37 74 18 5 21 155 1 9 10 165

666 5 14 175 6 13 12 6 18 42 291 11 7 23 2 43 334

667 10 17 8 12 47 3 12 76 91 138

669 35 7 21 35 50 148 2 18 26 70 116 264

670 4 98 8 110 110

671 12 5 36 53 4 6 3 13 66

672 17 27 44 4 10 15 33 32 94 138

674 2 2 6 6 8

Lake Shore Ltd 48 11 164 5 22 188 49 439 125 167 23 605 318 98 271 106 633 2,346 2,785

49 275 3 73 2 32 55 440 149 20 462 526 558 44 141 605 672 3,177 3,617

448 18 40 365 12 5 440 48 5 24 18 119 147 47 62 48 518 958

449 4 34 530 22 5 595 124 2 403 128 37 68 3 80 845 1,440

Lincoln / 

Missouri

318 15 15 12 8 50 803 8 153 311 350 11 183 1,819 1,869

319 3 15 4 18 18 58 966 91 172 451 12 115 52 392 2,251 2,309

Lincoln Service 300 12 3 15 39 14 20 63 25 52 81 294 309

301 9 34 43 35 24 44 31 119 23 128 404 447

302 5 11 2 14 5 37 242 24 309 207 30 132 155 14 111 1,224 1,261

305 10 5 15 77 312 4 118 28 35 229 127 930 945

306 7 27 4 38 119 9 81 14 156 172 170 721 759

307 15 37 13 65 162 416 21 845 193 20 218 690 335 2,900 2,965

Maple Leaf 63 209 14 67 9 211 32 542 290 3 379 425 168 338 555 2,158 2,700

64 300 123 46 85 554 164 7 23 142 376 177 219 990 2,098 2,652

Missouri 311 129 16 152 3 12 86 398 398

316 74 6 74 6 9 30 199 199

New York - 

Albany

232 74 8 38 16 136 5 20 39 5 5 8 82 218
FY23 Q1 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

New York - 

Albany

233 2 18 5 67 185 3 280 43 53 371 136 36 26 20 46 731 1,011

234 3 14 30 10 57 30 76 44 21 8 44 26 249 306

235 5 30 13 48 7 116 123 171

236 17 5 13 33 68 57 2 190 120 6 3 23 401 469

237 3 2 15 7 27 22 9 2 193 4 9 239 266

238 4 6 307 17 334 53 5 41 287 63 17 88 38 592 926

239 2 15 5 2 6 6 10 46 18 189 87 9 24 327 373

240 9 2 14 7 32 57 6 8 43 114 146

241 5 12 7 73 97 44 7 46 77 12 136 322 419

243 2 2 17 10 31 33 30 7 97 74 97 5 16 359 390

244 5 79 5 35 3 42 169 37 2 35 95 140 26 6 15 356 525

250 2 2 4 26 21 7 12 66 70

253 37 1 10 15 63 7 6 60 10 83 146

256 76 12 6 94 14 4 82 14 2 116 210

259 6 6 11 116 15 14 156 162

260 18 43 43 9 113 113

261 3 2 5 13 105 2 120 125

New York - 

Niagara Falls

280 25 60 137 46 58 326 176 5 138 303 65 52 309 1,048 1,374

281 3 151 17 62 115 97 445 143 3 415 287 5 98 50 259 1,260 1,705

283 7 48 54 7 17 85 65 64 19 366 235 2 19 865 354 36 70 166 283 2,030 2,396

284 6 205 18 97 147 109 582 132 5 95 110 398 102 72 413 1,327 1,909

On Spine 

Northeast 

Regional

121 17 6 10 8 33 74 3 49 52 17 4 5 8 138 212

122 22 6 16 28 72 6 14 3 4 153 180 252

126 6 51 5 3 65 60 3 13 76 141

129 199 2 7 23 2 2 33 62 330 6 4 12 18 7 47 377

132 1 14 23 20 11 7 61 137 16 14 19 29 13 91 228

134 16 4 1 38 2 61 9 13 4 30 56 117

135 15 81 23 17 25 16 177 23 147 37 3 210 387

137 149 35 101 60 3 14 12 6 56 224 14 674 75 45 2 101 395 3 8 38 35 21 723 1,397

139 8 3 14 8 13 44 90 14 49 10 73 163

140 3 10 14 11 2 12 19 49 30 150 25 13 20 28 63 149 55 353 503

141 91 31 31 22 13 6 60 155 13 5 427 86 2 93 160 3 16 17 159 3 539 966

143 3 1 9 16 29 150 14 16 180 209

146 6 10 4 19 39 5 94 41 45 185 224

148 65 2 10 21 3 3 54 101 8 21 288 50 26 19 459 70 18 6 36 130 53 867 1,155
FY23 Q1 Page 78

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

149 34 14 30 2 11 47 46 184 18 30 32 64 6 2 3 155 339

150 12 16 24 5 5 13 29 104 12 27 5 62 1 42 177 326 430

152 5 139 5 17 27 7 42 242 4 14 14 39 16 87 329

154 14 5 20 26 34 99 20 69 47 39 15 190 289

155 5 19 1 6 3 16 50 2 1 18 3 24 74

159 16 13 3 32 13 13 45

160 8 2 26 8 3 4 14 65 3 13 27 43 108

161 32 39 24 2 2 6 32 54 6 44 241 62 30 89 101 3 30 315 556

162 35 45 189 13 34 6 2 37 361 17 19 138 121 24 319 680

163 4 21 18 10 53 38 100 93 231 284

165 15 10 10 13 32 80 37 8 5 28 12 14 1 105 185

166 5 16 60 1 3 5 31 121 23 28 32 4 7 94 215

167 11 127 4 5 147 6 18 37 4 65 212

168 6 30 4 25 25 90 14 7 153 43 100 7 324 414

169 35 30 10 4 21 57 157 23 11 18 41 9 88 61 2 253 410

172 83 36 66 40 20 15 8 91 38 2 18 417 118 3 216 144 2 24 20 8 535 952

173 82 31 45 10 8 10 40 199 425 71 4 3 204 173 40 111 12 46 67 6 737 1,162

175 62 9 80 7 16 12 6 5 4 76 168 7 6 458 60 38 75 249 15 4 27 468 926

178 63 17 17 103 5 3 21 59 10 13 311 37 48 168 181 21 14 22 58 65 614 925

179 37 58 11 8 14 3 11 142 87 64 17 112 12 96 12 44 444 586

180 92 31 21 4 5 26 9 1 4 193 14 6 180 17 6 23 18 264 457

182 30 17 24 3 27 4 28 35 9 5 182 2 69 103 4 39 29 246 428

183 32 29 3 2 21 8 95 7 40 13 14 3 15 92 187

184 83 7 76 12 1 6 4 43 126 16 374 64 15 58 86 3 45 87 358 732

189 3 9 2 11 20 19 64 4 4 68

190 41 21 14 91 16 18 19 8 228 40 20 14 51 10 75 34 244 472

192 15 1 2 4 2 24 3 40 43 67

193 158 49 46 4 21 9 9 27 103 426 23 11 37 117 8 147 41 51 6 441 867

196 7 180 17 4 5 41 29 22 13 318 2 29 5 20 72 44 172 490

Pacific Surfliner 562 29 4 11 30 13 9 6 102 102

564 4 22 3 52 1 20 22 67 191 191

567 6 12 2 86 40 2 74 16 6 27 271 271

580 20 11 55 6 32 27 18 3 55 227 227

581 17 1 4 12 11 3 11 59 59
FY23 Q1 Page 79

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacific Surfliner 588 21 11 2 29 61 196 28 2 43 393 393

591 23 2 176 60 83 34 23 29 430 430

595 9 6 60 45 21 119 260 260

761 51 33 8 30 159 35 11 301 628 628

765 89 82 108 278 311 253 49 30 12 175 1,387 1,387

770 115 56 2 96 217 3 38 7 136 670 670

774 182 22 54 20 132 301 37 4 119 871 871

777 194 47 8 258 40 502 10 51 83 90 1,283 1,283

784 101 46 14 66 24 335 33 48 1 150 818 818

785 136 63 1 214 57 300 48 50 44 913 913

794 39 26 4 5 39 240 34 44 132 563 563

1562 5 4 4 57 2 72 2 5 151 151

1567 17 12 28 70 70 4 21 222 222

1579 39 3 120 50 18 9 239 239

1590 17 3 806 7 64 39 9 7 952 952

1765 6 6 34 107 29 247 429 429

1770 46 2 504 74 44 23 24 11 728 728

1774 56 3 1,034 144 11 7 1,255 1,255

1777 45 161 4 23 28 261 261

1784 31 10 3 605 66 13 5 733 733

1785 53 6 8 165 12 2 8 254 254

Palmetto 89 11 17 20 9 5 11 27 3 103 434 103 3 200 259 59 73 180 572 1,883 1,986

90 35 5 3 22 3 13 4 19 434 61 55 654 461 27 216 286 28 8 46 112 604 1,788 2,442

Pennsylvanian 42 25 6 51 102 41 22 16 161 75 499 234 8 3 139 294 33 511 77 186 1,485 1,984

43 5 7 15 166 31 40 4 27 95 390 184 73 180 242 7 15 556 97 57 1,411 1,801

Pere Marquette 370 3 8 3 23 3 40 69 17 49 53 187 10 255 640 680

371 2 4 14 47 67 105 16 15 74 15 54 279 346

Piedmont 73 58 7 25 260 193 543 543

74 182 84 146 34 123 223 9 283 1,084 1,084

75 326 3 54 63 222 8 53 239 968 968

76 214 13 197 519 40 262 1,245 1,245

77 204 184 135 186 296 228 1,233 1,233

78 55 115 44 748 160 195 1,317 1,317

Richmond / 

Newport News 

/ Norfolk

65 387 13 30 7 3 49 489 70 138 172 22 54 16 130 602 1,091

67 22 6 113 10 5 14 40 1 51 262 89 10 174 144 10 20 165 267 250 1,129 1,391
FY23 Q1 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Richmond / 

Newport News 

/ Norfolk

82 12 71 0 3 31 22 62 2 52 255 49 12 10 57 47 8 30 8 12 233 488

84 42 41 15 10 54 109 24 11 306 146 26 302 140 12 66 72 116 880 1,186

85 186 8 108 24 5 2 2 38 231 10 614 125 84 172 3 127 122 203 836 1,450

86 75 19 151 127 74 38 5 48 314 10 34 895 198 34 195 194 4 11 39 29 69 46 819 1,714

87 40 32 23 4 3 15 88 1 70 276 71 52 188 238 40 15 102 262 102 1,070 1,346

88 10 28 20 0 2 19 32 55 45 211 107 6 96 142 16 12 80 3 50 512 723

93 109 6 140 98 24 7 8 106 230 4 11 743 173 59 96 393 354 18 278 234 132 1,737 2,480

94 201 9 65 97 2 23 11 4 92 177 2 5 688 347 60 136 485 11 21 20 190 52 115 1,437 2,125

95 90 65 65 58 24 7 5 3 32 183 6 2 540 220 21 53 202 173 2 145 43 63 922 1,462

96 6 33 37 0 14 31 2 37 160 62 47 60 14 10 193 353

99 62 108 30 13 21 10 11 3 54 312 187 87 39 282 14 4 38 123 318 44 1,136 1,448

124 4 4 30 10 9 43 3 25 128 18 12 7 123 168 13 33 115 37 526 654

125 16 28 24 16 8 31 4 127 270 17 242 363 9 16 145 50 159 1,271 1,398

138 80 73 5 10 2 7 43 68 4 26 318 55 4 77 157 6 23 175 23 146 666 984

153 9 9 8 4 12 16 58 75 33 91 50 71 203 523 581

157 32 3 1 8 4 48 38 71 96 2 73 192 22 494 542

158 9 13 35 14 71 51 4 11 104 13 53 27 198 461 532

164 29 130 21 2 14 47 42 27 84 396 106 15 63 168 1 6 26 90 38 513 909

174 94 4 92 40 12 49 3 47 243 26 23 633 189 43 209 287 19 141 68 107 1,063 1,696

185 129 49 7 29 35 15 12 276 124 9 255 205 5 64 159 259 1,080 1,356

186 32 20 3 0 26 2 3 26 112 119 18 53 178 23 220 5 54 19 71 760 872

194 6 4 2 1 9 17 18 57 26 3 67 153 41 13 303 360

195 23 5 38 23 1 40 31 83 2 57 303 139 4 10 236 4 6 28 102 55 584 887

Roanoke 66 15 105 79 19 2 5 4 89 318 115 2 7 432 258 95 34 83 73 311 1,410 1,728

145 4 26 5 17 5 19 76 37 22 83 149 23 97 26 437 513

147 3 11 2 16 3 15 2 36 88 72 11 36 94 9 45 21 42 330 418

151 41 47 34 29 8 9 22 190 99 35 126 176 29 7 22 163 206 863 1,053

156 2 23 21 7 74 51 178 92 74 191 5 28 56 102 548 726

171 163 25 78 135 7 39 6 42 6 16 158 25 700 386 50 4 137 795 29 6 10 105 65 66 1,653 2,353

176 260 98 5 20 13 6 4 101 90 7 4 608 311 16 131 767 25 33 37 36 214 1,570 2,178

San Joaquins 702 49 14 53 48 76 5 23 10 50 328 328

703 25 16 78 5 49 11 186 96 466 466

710 147 85 158 23 97 49 16 117 692 692

711 69 41 34 147 40 35 134 500 500

712 154 6 119 66 78 94 7 131 655 655
FY23 Q1 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

San Joaquins 713 464 17 3 170 275 12 5 3 95 1,044 1,044

714 94 16 27 10 37 77 29 21 131 442 442

715 153 67 25 28 130 14 87 21 120 645 645

716 95 47 5 28 178 53 142 91 28 91 758 758

717 141 23 35 119 54 83 29 25 146 655 655

718 234 15 26 106 115 59 2 89 61 127 138 972 972

719 64 23 68 84 7 75 63 49 8 94 535 535

Silver Meteor 97 68 35 6 24 2 6 12 116 3 7 279 1,074 140 85 543 468 9 5 175 742 852 4,093 4,372

98 61 34 59 66 8 109 25 8 370 1,196 218 393 695 89 18 29 66 450 3,154 3,524

Silver Star 91 98 2 36 49 53 7 15 242 11 62 575 1,492 338 55 79 820 1,074 88 88 5 91 629 2,216 6,975 7,550

92 40 18 28 6 56 5 4 172 50 20 399 1,661 62 12 6 381 1,104 135 14 89 586 1,267 5,317 5,716

Southwest 

Chief

3 50 3 5 58 500 624 167 1,006 1,186 7 211 961 2,801 7,463 7,521

4 2 47 5 5 9 68 396 289 64 2,001 1,574 92 168 278 2,329 1,909 9,100 9,168

Springfield 

Shuttles

400 19 19 8 5 5 100 118 137

405 1 1 9 10 19 20

409 3 3 1 1 4

412 6 3 11 20 40 7 21 28 68

416 3 10 13 3 5 47 20 75 88

417 10 1 140 33 184 69 62 9 140 324

432 7 13 20 2 3 33 38 58

450 31 13 4 2 4 9 2 65 7 49 5 1 36 98 163

451 19 5 34 3 9 70 3 3 5 11 81

460 23 3 4 11 8 49 53 35 25 113 162

461 25 17 1 43 1 87 10 98 141

463 2 7 2 11 6 6 17

464 3 22 12 5 3 67 1 113 19 229 49 6 18 321 434

465 10 5 54 69 13 13 82

467 7 7 4 4 11

470 20 10 4 22 17 38 111 7 67 169 16 259 370

471 44 33 29 16 17 15 154 2 2 20 38 20 15 4 10 111 265

473 23 26 3 14 4 70 10 5 15 85

474 7 4 5 61 18 95 3 168 29 9 209 304

475 64 39 13 116 15 10 25 141

476 10 14 16 79 27 146 629 28 1 10 668 814

478 7 12 7 5 7 16 10 64 2 22 266 39 12 35 2 64 33 108 583 647
FY23 Q1 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfield 

Shuttles

479 71 3 20 3 97 36 3 93 17 149 246

488 5 16 3 12 36 244 30 10 37 321 357

490 18 20 7 50 10 120 225 27 66 6 99 324

494 60 8 11 54 62 195 6 66 688 38 16 30 11 33 10 36 934 1,129

495 54 10 7 10 40 121 5 5 37 3 109 7 7 40 213 334

497 15 15 3 1 4 19

499 53 53 25 302 64 37 14 442 495

Sunset Ltd 1 32 5 43 80 424 67 531 302 683 41 901 298 470 1,137 4,854 4,934

2 4 9 13 275 62 16 549 142 715 22 87 303 924 998 4,093 4,106

Texas Eagle 21 4 31 6 37 78 424 225 225 902 1,073 56 247 1,233 1,847 6,232 6,310

22 43 13 19 50 6 131 482 107 479 686 1,197 125 544 199 1,275 1,431 6,525 6,656

Vermonter 54 10 10 116 19 47 2 52 256 11 12 141 93 30 19 9 169 84 93 661 917

55 54 26 47 5 10 29 6 32 187 7 22 425 110 47 133 260 285 64 117 1,016 1,441

56 49 35 6 43 4 19 2 18 65 159 17 12 429 126 19 212 172 49 6 257 46 332 1,219 1,648

57 35 26 4 39 33 137 40 26 29 15 120 39 125 165 12 571 708

Wolverine 350 29 19 5 117 533 33 736 208 242 203 211 67 62 207 499 1,699 2,435

351 4 64 10 135 29 131 2 375 290 91 996 337 17 255 95 93 430 2,604 2,979

352 4 45 88 21 33 19 210 379 332 335 305 178 79 296 315 2,219 2,429

353 2 29 14 36 20 7 108 314 5 353 288 73 78 693 1,804 1,912

354 3 25 2 44 3 145 15 237 78 80 131 187 36 320 292 347 1,254 2,725 2,962

355 5 39 13 55 2 114 102 16 65 172 251 87 71 441 1,205 1,319
FRA Quarterly Report

FY23 Q1 Page 83

Appendix 2: Delay Minutes by Train and Responsibility 

Table 25: Host Responsible Train Delay Minutes

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Acela Express 2150 88 14 1 552 8 663

2151 159 28 390 25 602

2152 41 34 9 10 622 5 721

2153 561 60 3 128 7 759

2154 107 4 113 618 37 879

2155 196 9 7 233 55 500

2156 7 25 32

2159 67 54 10 254 15 400

2160 122 113 62 487 19 11 814

2163 125 56 343 20 544

2164 130 239 73 442

2165 110 60 96 6 3 275

2167 49 41 487 22 24 623

2168 225 19 315 70 629

2169 446 52 157 6 661

2170 249 4 106 9 49 417

2172 117 57 140 314

2173 101 470 8 40 619

2175 4 22 26

2190 47 3 840 890

2233 10 10

2248 39 12 16 87 6 160

2249 4 115 4 123

2250 29 5 38 47 7 126

2251 14 7 21 85 8 135

2252 34 1 18 217 2 9 281

2253 4 10 26 154 16 210

2254 9 221 3 233

2255 12 8 23 1 44

2256 5 103 3 111

2257 8 112 1 121

2259 87 13 100

2275 6 6

2290 10 10

2292 10 10

Adirondack 68 56 2 15 9 44 126

69 54 6 1 17 78

Auto Train 52 101 556 382 2,695 3,841 1,180 702 9,457

53 592 971 112 3,015 3,782 2,608 1,012 12,092

Blue Water 364 390 26 100 1,225 54 95 1,890

365 194 175 203 1,134 83 69 1,858

California Zephyr 5 150 2,940 896 6,082 39 10,789 2,582 2,485 25,963

6 647 3,076 2,184 5,706 28 12,936 3,023 2,222 29,822
FRA Quarterly Report

FY23 Q1 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Capitol Corridor 521 125 127 4 195 24 63 18 556

522 21 18 14 4 51 66 5 179

523 26 62 3 179 7 275 22 574

524 55 46 26 228 70 152 9 586

525 29 11 94 5 139

527 163 58 181 16 20 125 21 584

528 47 149 7 218 54 59 279 53 866

529 27 225 10 217 262 395 69 1,205

531 16 11 36 93 15 171

532 5 141 39 204 17 147 29 582

534 74 3 30 25 168 4 304

536 39 4 35 17 117 212

538 36 111 41 205 301 59 41 794

540 25 3 17 37 95 28 205

541 80 107 24 114 26 158 28 537

542 3 49 13 213 55 171 49 553

543 38 8 40 6 58 43 193

544 79 4 25 8 186 23 325

545 88 7 26 21 131 35 308

546 73 6 185 10 183 23 480

547 71 80 9 125 32 266 24 607

548 95 17 37 10 83 33 275

549 41 2 26 18 144 4 235

551 41 8 42 15 55 5 166

720 19 2 3 3 59 15 101

723 16 20 109 10 48 38 241

724 5 20 2 64 45 174 6 316

727 12 20 8 43 6 168 4 261

728 31 9 102 10 172 33 357

729 9 39 7 62 57 105 18 297

732 32 5 61 5 82 12 197

733 44 2 7 123 9 185

734 14 15 9 15 72 10 135

736 94 19 84 151 92 12 452

737 2 39 12 63 4 46 11 177

738 17 3 8 84 10 122

741 14 46 3 80 38 8 79 15 283

742 57 62 5 71 8 203

743 8 101 11 51 29 108 25 333

744 148 15 118 17 104 27 429

745 14 2 2 68 18 104

746 86 5 23 14 87 17 232

747 14 80 6 82 6 124 26 338

748 5 74 8 126 4 108 28 353

749 34 10 13 5 38 19 119

751 42 10 59 8 34 12 165

Capitol Ltd 29 88 424 116 464 119 4,218 666 901 6,996

30 462 190 930 222 3,199 447 1,669 7,119

Cardinal 50 111 378 72 605 2,269 554 398 4,387

51 24 462 249 704 1,260 629 508 3,836

Carl Sandburg / 

Illinois Zephyr

380 109 72 132 143 350 53 69 928

381 131 110 123 181 208 202 30 985

382 92 83 47 260 728 151 220 1,581

383 361 112 55 325 679 36 112 1,680

Carolinian 79 14 489 204 754 523 1,298 519 3,801

80 83 597 210 771 1,164 1,316 664 4,805

Cascades 500 17 573 182 751 1,762 261 323 3,869

502 70 11 36 21 25 163

503 94 320 193 767 1,130 662 233 3,399

504 46 315 29 391 385 249 367 1,782
FRA Quarterly Report

FY23 Q1 Page 85

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Cascades 505 5 500 60 814 984 1,071 212 3,646

507 8 361 21 568 679 467 374 2,478

508 366 97 666 857 941 227 3,154

509 5 6 10 9 30

516 6 369 186 1,280 1,400 14 76 3,331

519 222 187 829 791 160 86 2,275

City Of New 

Orleans

58 32 981 278 1,390 1,622 840 802 5,945

59 9 1,007 515 1,611 2,955 1,064 961 8,122

1058 5 187 37 314 409 91 84 1,127

Coast Starlight 11 436 5,491 326 1,987 81 6,350 4,494 280 19,445

14 166 5,917 528 2,106 21 4,757 4,109 689 18,293

Crescent 19 127 2,214 353 1,177 7,216 1,718 1,127 13,932

20 60 2,737 202 1,136 4,748 1,919 823 11,625

Downeaster 680 141 191 166 37 2 537

681 72 128 39 210 83 499 29 1,060

682 62 323 5 273 2 4 669

683 69 200 9 333 116 217 39 983

684 87 106 18 145 69 324 2 751

685 72 158 3 102 127 163 625

686 106 172 32 191 224 194 31 950

687 287 289 20 166 304 68 39 1,173

688 64 143 51 128 0 74 344 13 817

689 4 82 10 80 0 44 23 243

690 2 63 3 74 6 2 150

691 22 114 21 61 6 13 193 430

692 23 164 17 113 3 92 412

693 35 113 62 92 43 223 19 587

694 32 173 70 61 34 100 59 529

695 15 120 83 56 42 113 64 493

696 35 217 38 82 30 154 25 581

697 86 69 77 57 15 88 12 404

698 90 49 7 57 6 226 435

699 8 22 69 41 60 200

1689 7 4 26 37

Empire Builder 7 225 1,067 689 1,721 31 10,873 1,405 517 16,528

8 420 1,024 415 1,991 104 12,084 1,428 610 18,076

27 5 308 324 463 1,986 109 90 3,285

28 438 17 296 2,414 39 91 3,295

Ethan Allen 

Express

290 251 234 204 944 192 61 112 1,998

291 284 95 15 119 49 11 119 692

Heartland Flyer 821 187 65 1,996 1,652 33 14 3,947

822 227 38 1,774 1,772 15 31 3,857

Hiawatha 329 68 30 29 97 9 13 246

330 627 56 22 134 20 17 36 912

331 130 30 77 100 22 36 27 422

332 63 62 103 175 67 66 37 573

333 391 17 59 78 34 43 11 633

334 67 106 103 165 191 3 38 673

335 481 78 39 72 52 14 13 749

336 106 74 116 132 109 150 11 698

337 68 97 82 61 27 307 642

338 311 55 40 216 71 63 35 791

339 592 47 30 93 18 49 9 838

340 384 46 11 92 120 3 16 672

341 140 25 27 69 8 3 272

342 226 26 14 228 43 32 48 617

343 56 23 20 25 7 12 143

Illini / Saluki 390 70 134 110 866 552 82 67 1,881

391 56 39 21 174 197 203 21 711

392 8 58 2 188 442 155 54 907
FRA Quarterly Report

FY23 Q1 Page 86

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Illini / Saluki 393 124 324 89 709 724 123 94 2,187

Lake Shore Ltd 48 440 193 167 655 137 2,435 1,137 1,239 6,403

49 346 369 145 509 132 2,860 241 1,003 5,605

448 1,175 97 204 161 918 197 107 2,859

449 956 289 76 73 500 497 108 2,499

Lincoln / Missouri 318 630 132 823 71 4,413 1,012 233 7,314

319 458 273 869 94 3,362 1,273 309 6,638

Lincoln Service 300 179 19 126 13 942 80 241 1,600

301 16 293 68 85 140 1,043 695 129 2,469

302 326 215 217 86 1,396 439 130 2,809

305 20 71 2 109 43 754 441 117 1,557

306 13 330 4 80 42 1,476 994 105 3,044

307 234 3 121 35 1,368 512 138 2,411
FRA Quarterly Report

FY23 Q1 Page 87

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Maple Leaf 63 260 120 117 278 826 120 622 2,343

64 279 183 136 323 1,318 138 572 2,949

Missouri 311 27 57 293 571 119 69 1,136

316 127 32 236 819 186 56 1,456

New York - Albany 232 244 3 26 28 301

233 459 79 124 29 2 30 233 956

234 123 6 7 81 217

235 46 8 54

236 153 2 15 45 18 29 262

237 272 30 83 2 63 450

238 338 13 57 69 24 73 574

239 767 32 12 60 871

240 44 17 5 41 107

241 117 42 22 89 270

243 29 3 39 10 81

244 365 71 26 105 26 49 642

250 83 2 33 17 135

253 113 10 29 35 187

256 77 31 6 35 149

259 51 3 23 2 79

260 321 2 3 24 7 357

261 11 26 16 10 63

New York - Niagara 

Falls

280 575 148 193 373 664 64 594 2,611

281 655 177 171 295 1,220 243 865 3,626

283 566 122 201 404 1,486 95 619 3,493

284 440 193 220 412 4 691 58 426 2,444

On Spine 

Northeast Regional

132 75 34 109

135 81 2 174 257

137 442 25 218 6 18 709

139 7 2 105 114

140 57 12 11 165 245

141 320 21 86 17 333 2 27 806

148 183 27 405 10 50 675

149 27 10 98 3 10 148

150 116 44 8 154 322

152 127 10 26 5 168

154 11 86 97

160 6 12 103 121

161 80 23 64 162 329

162 53 5 104 338 7 507

163 8 12 153 173

165 57 37 22 116

166 14 155 169

167 2 113 3 118

168 53 37 90

169 49 4 197 7 257

172 268 42 194 412 7 25 948

173 151 141 37 338 39 32 738

175 557 11 6 590 27 1,191

178 137 142 2 281

179 321 38 3 222 584
FRA Quarterly Report

FY23 Q1 Page 88

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

On Spine 

Northeast Regional

184 489 82 301 4 27 903

190 372 24 215 611

Pacific Surfliner 562 63 211 11 12 18 3 15 333

564 134 114 10 38 97 43 12 448

567 49 114 22 43 24 56 36 344

580 43 27 23 25 19 8 40 185

581 641 62 7 21 61 19 5 816

588 34 76 12 13 28 11 84 258

591 10 63 2 87 28 35 3 228

595 75 42 83 68 25 136 429

761 217 2,114 53 140 62 957 3,543

765 127 1,468 41 54 6 55 323 1 2,075

770 118 1,817 90 124 30 281 60 2,520

774 87 2,633 14 233 100 608 25 3,700

777 76 2,339 43 161 72 1,784 5 4,480

784 508 1,431 15 79 67 613 29 2,742

785 116 1,655 37 88 80 753 150 2,879

794 351 2,564 9 186 89 1,446 29 4,674

1562 162 30 2 9 5 9 217

1567 193 63 5 3 7 2 273

1579 170 34 18 296 7 525

1590 127 18 50 18 213

1765 287 79 5 9 26 406

1770 199 28 2 14 1 16 18 278

1774 255 90 15 332 4 696

1777 95 52 2 72 8 39 4 272

1784 583 15 5 6 52 20 681

1785 536 18 2 12 13 2 583

Palmetto 89 455 414 1,278 1,897 1,456 185 5,685

90 87 289 214 1,062 1 1,889 1,184 97 4,823

Pennsylvanian 42 182 93 199 743 468 1,685

43 57 33 179 854 377 1,500

Pere Marquette 370 67 68 63 280 124 36 638

371 16 129 34 49 345 66 48 687

Piedmont 73 131 67 82 339 163 36 818

74 229 148 148 261 167 98 1,051

75 350 47 126 379 331 22 1,255

76 170 8 204 274 612 67 1,335

77 268 24 190 227 93 237 1,039

78 112 7 167 192 40 172 690

Richmond / 

Newport News / 

Norfolk

65 31 143 44 338 275 142 108 1,081

67 94 142 89 670 440 99 379 1,913

82 37 62 17 174 73 19 30 412

84 37 118 51 322 250 112 171 1,061

85 410 174 43 590 235 121 275 1,848

86 546 95 211 511 16 277 73 140 1,869

87 104 136 80 256 28 90 163 857

88 85 130 21 166 199 23 73 697

93 689 400 50 663 242 69 233 2,346

94 369 164 89 598 256 103 440 2,019

95 815 151 37 647 671 138 367 2,826

96 25 99 24 172 65 65 29 479
FRA Quarterly Report

FY23 Q1 Page 89

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Richmond / Newport 

News / Norfolk

99 85 62 60 261 109 122 77 776

124 24 4 77 143 153 30 431

125 478 103 33 348 3 626 225 180 1,996

138 119 159 163 397 401 313 243 1,795

153 69 31 173 234 95 126 728

157 8 46 4 173 15 151 38 435

158 133 137 218 120 147 755

164 101 79 10 185 105 4 52 536

174 198 44 137 916 260 107 298 1,960

185 26 192 142 483 418 302 260 1,823

186 16 83 40 346 521 300 117 1,423

194 30 88 167 254 82 63 684

195 145 33 66 148 91 196 85 764

Roanoke 66 364 215 50 651 8 875 645 178 2,986

145 50 8 45 101 61 7 272

147 14 105 17 153 75 66 14 444

151 121 209 124 151 475 583 45 1,708

156 32 78 28 183 36 7 364

171 708 124 7 447 477 328 54 2,145

176 435 156 62 214 187 535 24 1,613

San Joaquins 702 238 145 647 150 2,029 551 32 3,792

703 196 20 540 1,267 892 28 2,943

710 308 77 781 1,608 1,188 37 3,999

711 212 26 552 1,160 867 77 2,894

712 184 76 786 1,229 1,164 32 3,471

713 244 50 544 1,040 1,379 128 3,385

714 299 68 623 1,433 1,667 62 4,152

715 221 31 711 1,162 1,719 61 3,905

716 215 22 703 1,288 1,368 43 3,639

717 155 88 600 1,133 1,541 90 3,607

718 142 81 761 795 1,151 73 3,003

719 213 115 555 1,027 1,390 39 3,339

Silver Meteor 97 849 887 177 1,968 12 1,988 1,838 389 8,108

98 1,234 925 81 2,097 2,748 2,040 443 9,568

Silver Star 91 719 1,657 92 2,768 2,770 1,959 606 10,571

92 599 1,443 514 2,522 2,568 2,701 780 11,127

Southwest Chief 3 1,704 2,745 616 2,694 7,347 2,054 575 17,735

4 1,199 2,393 419 2,347 6,711 2,031 553 15,653

Springfield Shuttles 400 5 6 7 18

461 12 2 29 43

471 7 244 51 302

474 6 6

475 20 20

478 40 4 2 53 22 63 184
FRA Quarterly Report

FY23 Q1 Page 90

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Springfield Shuttles 488 8 9 17

494 45 114 18 4 16 197

495 41 20 118 40 2 221

499 4 3 36 43

Sunset Ltd 1 60 1,586 296 2,197 40 8,336 279 1,173 13,967

2 1,753 333 2,021 38 7,493 470 1,868 13,976

Texas Eagle 21 52 1,168 379 4,821 58 17,093 1,502 878 25,951

22 154 1,352 161 4,805 88 8,290 1,678 696 17,224

Vermonter 54 19 53 48 1,028 43 1,191

55 341 172 68 2,891 80 52 3,604

56 96 99 116 3,004 117 109 11 3,552

57 94 61 154 872 27 11 1,219

Wolverine 350 29 208 37 385 410 981 143 2,193

351 4 213 154 717 300 47 261 1,696

352 479 79 701 1,158 562 295 3,274

353 344 141 694 749 189 300 2,417

354 488 7 658 692 540 169 2,554

355 146 26 360 192 723 213 1,660
FY23 Q1 Page 91

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Third-Party Responsible Train Delay Minutes

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2103 72 10 81 5 168

2106 17 15 8 40

2121 10 159 2 3 174

2122 6 5 2 11 58 7 182 271

2126 6 15 73 39 262 395

2128 7 51 24 202 284

2150 3 21 15 85 164 288

2151 3 31 60 84 1 7 131 317

2152 15 22 42 29 43 111 262

2153 8 32 8 355 118 32 553

2154 10 30 1 3 16 164 224

2155 21 33 9 46 50 5 233 397

2156 3 3

2159 14 64 20 349 18 89 42 596

2160 13 98 45 156 36 150 52 550

2163 72 141 15 387 27 20 160 822

2164 4 3 22 110 68 151 358

2165 47 6 30 73 35 65 3 104 363

2167 13 4 6 500 38 15 259 835

2168 22 3 39 7 34 105

2169 5 14 9 286 31 85 257 687

2170 15 35 3 22 175 9 30 79 368

2172 9 12 59 84 12 71 247

2173 15 25 212 54 79 9 218 612

2190 21 3 20 4 98 146

2203 7 2 9

2205 8 2 3 13

2213 14 41 55

2218 19 63 82

2222 18 8 26

2224 3 7 2 12
FY23 Q1 Page 92

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2239 2 2

2248 4 6 18 5 4 37

2249 6 37 16 55 114

2250 13 2 4 11 30

2251 8 48 2 91 54 203

2252 4 15 10 20 70 119

2253 5 15 64 141 21 99 36 381

2254 6 10 16

2255 3 4 2 4 14 27

2256 2 2

2257 7 13 40 8 68

2259 10 60 5 75

Adirondack 68 9 2 11

69 94 229 323

Auto Train 52 9 278 260 147 694

53 95 392 35 674 343 1,539

Blue Water 364 45 41 879 93 51 586 1,695

365 12 1,663 28 15 268 1,986

California Zephyr 5 256 167 2,479 555 457 1,318 5,232

6 505 158 1,988 445 332 862 4,290

Capitol Corridor 521 26 147 169 10 352

522 37 89 116 127 22 25 416

523 59 81 265 45 4 454

524 176 42 22 139 21 400

525 105 27 44 153 38 367

527 51 352 187 210 5 805

528 20 32 19 63 134

529 14 108 320 66 145 34 687

531 11 82 13 3 42 151

532 182 224 55 318 5 784
FY23 Q1 Page 93

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Capitol Corridor 534 99 37 70 108 314

536 27 193 64 284

538 4 84 254 67 409

540 1 55 51 122 138 6 373

541 36 1 66 2 105

542 128 72 165 4 2 371

543 113 45 101 46 305

544 53 30 53 179 315

545 32 15 49 58 154

546 4 38 24 149 170 14 399

547 34 33 152 217 2 438

548 3 64 131 95 20 313

549 32 47 88 191 358

551 82 78 51 197 14 422

720 50 13 34 12 28 137

723 23 12 18 42 60 155

724 8 15 35 185 9 252

727 52 31 13 96

728 40 3 38 117 11 209

729 48 140 69 10 18 285

732 33 18 58 436 55 600

733 32 67 99

734 43 13 42 3 101

736 5 29 295 252 5 586

737 51 19 50 8 128

738 58 32 28 18 81 217

741 116 42 2 16 145 5 326

742 94 13 6 10 373 496

743 2 15 7 239 22 4 289

744 82 24 74 134 3 317

745 35 3 206 190 15 449

746 7 47 15 69

747 144 55 34 233

748 6 52 79 33 170

749 4 49 80 32 95 260
FY23 Q1 Page 94

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Capitol Corridor 751 37 6 65 2 4 114

Capitol Ltd 29 67 2,603 53 21 38 187 2,969

30 46 6 1,069 48 136 74 1,379

Cardinal 50 6 40 1,139 38 286 87 1,596

51 916 44 96 134 1,190

Carl Sandburg / 

Illinois Zephyr

380 221 3 69 293

381 110 110

382 119 5 88 3 215

383 155 23 19 197

Carolinian 79 23 1,407 132 60 207 1,829

80 9 35 66 596 163 81 6 341 1,297

Cascades 500 33 98 193 158 3 513 998

502 2 2

503 112 135 297 206 133 536 1,419

504 2 154 22 33 146 393 750

505 142 60 252 358 283 1,095

507 216 71 15 14 35 32 383

508 211 257 463 118 633 41 1,723

509 10 10

516 2 336 98 75 17 602 1,130

519 175 67 127 196 121 236 38 960

City Of New 

Orleans

58 2 6 4,149 170 59 173 4,559

59 47 3,814 160 851 308 5,180

1058 235 380 615

Coast Starlight 11 98 323 5,347 857 1,326 1,535 9,486

14 88 243 1,618 1,133 1,351 2,345 6,778

Crescent 19 2 20 4,291 365 648 103 331 5,760

20 70 10 6,074 261 441 112 448 7,416

Downeaster 680 55 263 39 357

681 30 158 16 150 122 476

682 115 50 165

683 43 39 10 56 148

684 123 23 146

685 353 14 81 30 478

686 67 2 8 77
FY23 Q1 Page 95

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Downeaster 687 69 115 3 27 214

688 152 182 6 340

689 528 21 2 18 569

690 163 2 15 180

691 112 4 116

692 4 40 16 60

693 23 23

694 3 30 18 4 55

695 75 7 2 84

696 14 14

697 150 38 4 192

698 2 20 22

699 164 42 206

1689 90 32 122

Empire Builder 7 142 74 4,274 146 356 865 5,857

8 103 27 2,212 275 216 1,255 4,088

27 7 158 6,963 5 7,133

28 120 164 122 23 89 518

Ethan Allen 

Express

290 61 1,562 133 6 147 1,909

291 1,282 27 113 420 1,842

Heartland Flyer 821 1 25 18 12 56

822 8 22 141 22 193

Hiawatha 329 5 8 13

330 193 5 198

331 3 11 14

332 13 17 30

333 8 9 17

334 17 3 9 29

335 11 7 2 20

336 1 27 28

337 2 58 60

338 12 23 35

339 57 52 9 118

340 2 2

341 11 2 67 80
FY23 Q1 Page 96

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Hiawatha 342 33 33

343 71 71

Illini / Saluki 390 37 9 1 36 83

391 6 34 18 58

392 9 31 40

393 8 8 20 7 31 47 121

Keystone 600 14 4 24 42

601 72 72

605 6 6

607 19 11 30

609 17 6 9 18 50

610 10 10

611 10 64 74

618 10 18 28

620 7 27 34

640 5 1 36 135 177

641 7 2 3 80 92

642 4 80 84

643 1 195 196

644 9 81 1 8 99

645 26 90 116

646 27 4 35 66

647 8 6 8 22

648 7 6 13

649 18 6 4 64 37 129

650 7 8 5 71 91

651 10 6 32 60 16 9 133

652 8 32 40

653 18 6 29 5 58 116
FY23 Q1 Page 97

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Keystone 654 12 32 80 58 63 245

655 114 12 126

656 21 3 42 44 54 164

657 7 14 43 46 110

658 3 30 33

660 30 137 167

661 6 28 34

662 11 39 50

663 7 7 17 31

664 28 35 63

665 2 5 5 12

666 92 92

667 11 25 4 115 26 181

669 1 27 8 36

670 6 6

671 12 12 24

672 27 1 5 33

674 7 7

Lake Shore Ltd 48 41 37 3,389 425 95 106 4,093

49 13 50 2,068 238 373 164 2,906

448 10 742 70 179 63 1,064

449 274 54 19 33 380

Lincoln / Missouri 318 27 479 7 261 303 1,077

319 3 700 392 169 1,264

Lincoln Service 300 284 111 395

301 560 138 698

302 16 1,302 7 19 135 1,479

305 86 96 270 452

306 6 837 84 111 1,038

307 17 381 41 220 659

Maple Leaf 63 1,813 87 3 186 2,089

64 4 1,373 107 176 124 1,784

Missouri 311 3 33 12 48

316 104 56 160

New York - Albany 232 2 14 16
FY23 Q1 Page 98

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

New York - Albany 233 25 172 563 760

234 2 98 9 109

235 4 6 52 62

236 4 4 249 257

237 113 52 165

238 11 5 246 168 430

239 87 49 16 152

240 4 278 282

241 50 91 88 109 338

243 140 16 156

244 111 62 15 188

250 46 46

253 8 8 77 4 97

256 4 4

259 39 18 94 2 153

260 304 18 2 4 328

261 7 7

New York - Niagara 

Falls

280 2 796 3 227 1,028

281 201 156 581 938

283 101 129 138 210 578

284 16 637 33 341 88 1,115

On Spine 

Northeast Regional

121 9 173 182

122 8 2 10

126 48 7 5 4 64

129 6 61 23 13 197 300

132 6 103 109

134 3 3

135 26 13 85 2 62 188

137 25 5 77 35 196 355 693

139 18 2 21 32 73

140 10 33 5 195 243

141 7 7 156 130 272 572

143 3 2 5

146 4 52 2 58

148 12 9 233 111 8 190 563
FY23 Q1 Page 99

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine 

Northeast Regional

149 86 3 35 38 55 217

150 11 6 17 24 165 223

152 10 5 194 209

154 57 24 81

155 22 5 27

159 18 5 21 44

160 5 27 94 26 152

161 9 51 8 205 81 354

162 22 7 2 81 106 218

163 36 9 19 54 31 149

165 4 6 3 70 83

166 3 17 4 71 95

167 12 61 22 95

168 3 22 71 67 163

169 61 69 4 7 79 220

172 22 4 43 8 32 33 121 263

173 13 36 371 25 32 215 692

175 18 23 17 7 45 86 7 559 762

178 5 20 300 44 101 357 827

179 190 115 14 8 281 608

180 11 3 21 87 78 200

182 10 62 2 3 77

183 34 22 55 65 176

184 43 8 192 14 31 63 351

190 25 5 207 60 63 233 593

192 44 32 18 94

193 25 13 51 389 478

196 8 12 39 12 58 172 301

1195 2 2

Pacific Surfliner 562 211 27 2 5 245

564 182 1 183

567 21 21

580 339 84 4 427

581 4 222 27 2 255
FY23 Q1 Page 100

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Pacific Surfliner 588 213 40 2 255

591 185 51 7 243

595 36 38 74

761 14 368 49 211 642

765 6 1,052 191 26 1,275

770 301 6 57 4 368

774 8 764 183 83 1,038

777 3 691 449 43 1,186

784 1,050 10 43 2 1,105

785 932 43 47 39 1,061

794 33 69 153 51 306

1562 52 57 109

1567 93 9 4 106

1579 142 8 150

1590 12 34 2 48

1765 140 140

1770 28 2 2 32

1774 38 7 45

1777 75 33 9 117

1784 3 2 3 8

1785 6 29 3 38

Palmetto 89 9 1,372 46 184 57 1,668

90 22 839 262 204 423 1,750

Pennsylvanian 42 51 8 79 8 365 511

43 11 32 64 52 376 535

Pere Marquette 370 3 75 122 11 9 70 290

371 3 9 164 36 86 298

Piedmont 73 7 7 279 293

74 170 107 374 202 853

75 48 180 3 260 146 637

76 2 72 44 77 144 339

77 84 7 144 32 151 418

78 75 12 72 55 214

Richmond / 

Newport News / 

Norfolk

65 41 202 33 18 20 314

67 4 679 119 493 49 1,344
FY23 Q1 Page 101

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Richmond / 

Newport News / 

Norfolk

82 10 14 59 4 10 72 169

84 688 251 22 72 1,033

85 18 23 10 275 48 236 11 298 919

86 16 13 324 99 189 641

87 84 101 21 95 156 83 150 690

88 12 189 48 3 38 290

93 31 14 505 15 148 472 1,185

94 3 22 17 309 10 9 195 565

95 18 125 49 251 93 4 214 754

96 25 18 63 106

99 6 7 4 36 35 276 364

124 242 11 1 254

125 23 574 34 84 24 739

138 11 18 6 187 98 4 197 521

153 2 85 2 19 108

157 7 49 6 4 116 182

158 109 20 26 155

164 4 4 233 32 4 242 519

174 37 56 223 158 266 153 305 1,198

185 58 206 30 15 38 347

186 9 590 31 158 788

194 50 7 113 42 212

195 23 7 69 6 121 297 523

Roanoke 66 173 519 62 120 200 1,074

145 15 5 281 301

147 30 56 85 27 143 341

151 31 538 38 146 64 817

156 2 6 18 49 80 46 201

171 10 87 7 424 102 193 333 1,156

176 37 8 172 103 45 216 581

San Joaquins 702 467 41 39 10 557

703 396 282 311 61 1,050

710 13 514 116 405 16 1,064

711 880 37 197 14 1,128

712 3 627 43 89 21 783
FY23 Q1 Page 102

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

San Joaquins 713 10 6 523 75 38 16 668

714 2 494 168 189 16 869

715 176 263 172 20 631

716 4 5 511 205 216 29 970

717 353 111 149 16 629

718 19 387 116 296 24 842

719 8 340 305 314 6 973

Silver Meteor 97 20 116 38 1,715 262 567 79 194 2,991

98 117 6 1,247 210 214 111 1,905

Silver Star 91 10 131 10 1,128 344 15 119 388 2,145

92 18 1,399 324 136 59 697 2,633

Southwest Chief 3 545 134 2,119 471 606 1,360 5,235

4 181 121 2,920 285 176 574 4,257

Springfield Shuttles 400 108 13 121

405 5 52 57

409 19 19

412 4 4

416 2 9 11

417 103 19 87 209

432 18 28 46

450 7 48 55

451 0 69 26 152 247

460 10 27 37

461 111 2 22 135

463 4 8 12

464 14 74 88

465 10 18 28

467 22 22

470 9 162 171

471 410 8 5 188 611

473 50 50

474 8 30 41 79

475 12 24 4 71 111

476 12 104 116

478 101 3 11 193 308
FY23 Q1 Page 103

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Springfield Shuttles 479 76 76

488 122 4 95 221

490 77 77

494 170 17 124 311

495 24 363 2 145 534

497 5 13 18

499 120 110 230

Sunset Ltd 1 14 100 90 1,143 124 531 118 2,120

2 534 120 46 702 428 136 259 2,225

Texas Eagle 21 14 6,123 637 322 495 7,591

22 42 29 4,690 292 658 424 6,135

Vermonter 54 1 22 22 209 5 13 124 396

55 14 6 447 11 119 305 902

56 17 24 429 32 162 664

57 166 10 4 64 244

Wolverine 350 6 8 444 15 17 254 744

351 13 19 4 17 62 501 616

352 78 49 187 56 200 208 778

353 84 55 65 12 71 186 473

354 55 120 229 30 325 468 1,227

355 17 40 44 305 292 698