Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending September 2021

(Fourth Quarter of Fiscal Year 2021)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 8

III. Summary of Metrics and Standards 9

IV. Amtrak Route Structure and Descriptions 11

V. Quarterly Reporting Data Categories 18

A. On-Time Performance and Train Delays 18

B. Customer Service 34

C. Financial 39

D. Public Benefts 54

Appendix 1: Customer OTP by Train 55

Appendix 2: Delay Minutes by Train and Responsibility 60

Appendix 3: Schedule Status by Train 92

Appendix 4: CSI Survey Questionnaire 9.1.2020 109
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 9

Table 2. Route Descriptions 11

Figure 1. Amtrak Route Map 14

Figure 2. Amtrak Host Map 15

Table 3. Financial Routes Descriptions Diferent than Physical Routes 16

Table 4. On-Time Performance and Train Delays Metrics – Defnitions and Notes 18

Table 5. Host Railroad Names and Codes 21

Table 6. Amtrak Delay Code Defnitions 22

Table 7. Ridership Data Metrics 24

Table 8. Certifed Schedule 25

Table 9. Disputed Delay Minutes 26

Table 10. Amtrak Responsible Train Delay Minutes 27

Table 11. Host Railroad Responsible Train Delay Minutes 28

Table 12. Third Party Responsible Train Delay Minutes 29

Figure 3. Delay Minutes by Service Line 30

Figure 4. Delay Minutes by Route 31

Figure 5. Class I Host Responsible Train Delay Minutes 32

Figure 6. Train Delay Minutes by Delay Responsibility 33

Table 13. Customer Service Metrics – Defnitions and Notes 34

Table 14. Customer Satisfaction by Route - Not Adjusted for Train Performance 35

Table 15. Customer Satisfaction by Route - Adjusted for Train Performance 36

Figure 7. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 37

Figure 8. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 38

Table 16. Financial Metrics – Defnitions and Notes 39

Table 17. Cost Recovery by Route 40

Figure 9. Cost Recovery by Service Line and Route 41

Figure 10. Cost Recovery by Route 42

Table 18. Avoidable Operating Expenses Covered by Passenger Revenue 43

Figure 11. Avoidable Operating Expenses Covered By Passenger Revenue by Service Line and 

Route 44

Figure 12. Avoidable Operating Expenses Covered By Passenger Revenue by Route 45

Table 19. Fully Allocated Costs Covered by Passenger Revenue by Route 46

Figure 13. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 47
Figure 14. Fully Allocated Costs Covered by Passenger Revenue by Route 48

Table 20. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 49

Figure 15. Total Ridership Q3 and Q4 by Service Line and Route 50

Figure 16. Total Ridership Q3 and Q4 by Route 51

Figure 17. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 52

Figure 18. Average Ridership (Passenger Miles divided by Train Miles) by Route 53

Table 21. Public Benefts Metrics – Defnitions and Notes 54

Table 22. Customer OTP by Train 55

Table 23. Amtrak Responsible Train Delay Minutes 60

Table 24. Host Railroad Responsible Train Delay Minutes 72

Table 25. Third-Party Responsible Train Delay Minutes 80

Table 26. Schedule Status by Train 92
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the fourth quarter of FY 2021 from July 1 to September 30, 2021, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, onboard 

services, stations, and other services. In addition to the data in this report, other supporting data fles 

and information about FRA’s quarterly reporting requirements are available at railroads.dot.gov. Key 

highlights from the FY 2021 fourth quarter report are below.

Customer On-Time Performance

Customer on-time performance by train is included in this quarterly report, except for schedules 

that were disputed during the fourth quarter of FY 2022. During this time, over 20 routes had one or 

more disputed train schedules on either a section or the entirety of a route. As a result, FRA has not 

published route-level on-time performance data for this quarter. Customer on-time performance for all 

schedules, by route and by train, will be included in the FY 2022 frst quarter report covering October 

1 to December 31, 2021.

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

major categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related). 

Amtrak trains experienced more than 1.2 million minutes of delay during the fourth quarter of FY 

2021, up 37 percent from the previous quarter. System-wide, train miles increased by 33 percent from 

the third quarter of FY 2021 to the fourth quarter of FY 2021 (from 6,158,028 train miles to 8,168,324 

train miles), as Amtrak restored service. The largest cause of delays was freight train interference – 

22 percent of total delay minutes, an increase of 36 percent from the previous quarter. The following 

host railroads were responsible for 93 percent of the freight train interference delay minutes: Union 

Pacifc (87,907 minutes), Norfolk Southern (59,414 minutes), BNSF Railway (59,400 minutes), and 

CSX Transportation (43,632 minutes).

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. Customers 

rated the majority (27 of 41) of routes as 80 percent or higher in terms of overall satisfaction, with only 
three routes dipping slightly below 70 percent (all on the Long Distance network). Several of the Long 

Distance routes improved their customer service scores from the previous quarter.

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $671M in adjusted operating revenue and incurred $864.8M in fully 

allocated operating expenses, achieving a cost recovery ratio of 78 percent. Routes that operated 

in the fourth quarter high cost recovery ratios include the Illini/Saluki (142 percent), Auto Train (134 

percent), Missouri River Runner (120 percent), and Hiawatha (118 percent). 

Amtrak had 5,164,708 total riders during the quarter, an increase of 48 percent over the previous 

quarter. The Northeast Regional (1,542,912 riders), Acela Express (442,026 riders), and Pacifc 

Surfiner (359,761 riders) accounted for approximately 45 percent of the total ridership. These 

routes, along with the Auto Train, also accounted for 34 percent of Amtrak’s total revenue: Northeast 

Regional ($112.9M), Acela Express ($63.2M), Auto Train ($27.5M), and Pacifc Surfiner ($21.4M).

Public Beneft

Public benefts metrics are reported annually and will be included in the next quarterly report for the 

frst quarter of FY 2022, covering October 1 to December 31, 2021.

Updates and Revisions - April 2022

In March 2022, Amtrak provided FRA with revised FY 2021 fourth quarter fnancial metrics data. After 

submitting the original data, Amtrak found and corrected a formula error for calculating the avoidable 

operating expense metric. While correcting the error, Amtrak also recalculated the avoidable 

operating expense, fully allocated adjusted operating expense, and cost recovery metrics using the 

company’s FY 2021 period 14 fnancial results, which include end of year adjustments not available 

when it submitted the original data to FRA. The corrected data is available at railroads.dot.gov.

The frst version of the FY 2021 fourth quarter report posted by FRA in February 2022 included 

several charts and a table that summarized train delays per 10,000 train miles. Subsequently, FRA

found that these items contained errors, and it posted a revised version of the report with the items 

removed. The calculation errors occurred in the summarization of the data, and the raw data provided 

by Amtrak in the data tables available at railroads.dot.gov were unafected.

The delay data in this report include a host railroad named “Florida DOT (CSX Dispatched).” The 

correct name is “Florida DOT” as CSX does not dispatch this segment of railroad. Amtrak has 

corrected the host name in its data systems, and it will appear as Florida DOT in the report covering 

FY2022 Q2.
FY21 Q4 Page 8

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a fnal rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section IV), 

this second quarterly report covers the second full calendar quarter 3 months after the publication of 

the fnal rule in the Federal Register, which is the fourth quarter (Q4) of Federal fscal year (FY) 2021, 

running from July 1, 2021, to September 30, 2021.

This report provides an overview of the metrics and standards established in FRA’s fnal rule, a 

description of Amtrak’s route structure, and metrics reporting tables for the fourth quarter of FY 2021. 

Additional information about the fnal rule and the supporting data fles are available at 

railroads.dot.gov.

The Q4 report includes most, but not all, of the established metrics: customer on-time performance 

(except disputed schedules), train delays, train delays per 10,000 train miles, station performance, 

host running time, customer service, and fnancial metrics. Customer on-time performance for all 

schedules and public benefts metrics will be included in the FY 2022 frst quarter (Q1) report covering 

October 1 to December 31, 2021.

FRA is pleased to publish this second report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting will provide key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

general public, a way to measure the performance of intercity passenger train operations.
FY21 Q4 Page 9

FRA Quarterly Report III. Summary of Metrics and Standards

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, fnancial, and public benefts. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the fnal rule. 

Certain metrics are not included in this second quarterly report but will be published in subsequent 

quarterly reports. See Table 1 for a summary of the metrics and reporting schedule. 

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP 

(except disputed 

schedules) 

July 1 – 

September 30, 

2021

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecifc ridership data

Certifed 

schedules

Prior Month Number of certifed schedules, uncertifed schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers, 

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the frst and 

fnal reporting points for a host railroad set forth in the Amtrak 

schedule skeleton

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and 

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak
FY21 Q4 Page 10

FRA Quarterly Report III. Summary of Metrics and Standards

Category Metric First Period 

Reported

Summary Description

Customer 

Service

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers

Public 

Benefts

Connectivity October 1 – 

December 31, 

2021

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day

_________________

1 If a schedule is disputed, FRA will report customer OTP metric data, station performance metric data, and host running 

time metric data for that particular train, beginning with the quarter covering October 1 to December 31, 2021.
FY21 Q4 Page 11

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State-Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfeld, New Haven, New York (Penn Station), 

and Washington, DC

StateSupportedCapitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Ethan Allen 

Express

Between New York (Penn Station) and Rutland, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale

Illinois Lincoln Service Between Chicago and St. Louis
FY21 Q4 Page 12

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfeld 

Shuttles

Between New Haven, CT, and Springfeld, MA

Pacifc Surfiner Pacifc 

Surfiner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfeld, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between New York (Penn Station) and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Bufalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC
FY21 Q4 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY21 Q4 Page 14

IV. Amtrak Route Structure and Descriptions 

!

!

!

!

!

!

!

! !

!

!

!

!

! !

!

!

!

!

!

!

!

!

!

!

!

!

!

!

!

!

!

!

! !

!

! !

!

!

!

Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Long Distance

State Supported

Northeast Corridor

LEGEND

September 2021

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY21 Q4 Page 15

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak
FY21 Q4 Page 16

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data diferently than it reports 

fnancial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide fnancial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements. 

The frst route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, fnancial routes, are a fnancial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These fnancial routes exist to allocate fnancials between the State-supported segment and 

the Amtrak-Supported segment for various accounting purposes. See Table 3 for a summary of where 

fnancial routes may be diferent from physical routes.

In this quarterly report, all OTP and train delay metrics will be reported using the physical route 

structure (Table 2), and fnancial and customer service metrics will be reported using the fnancial 

route structure (Table 3).

Table 3. Financial Routes Descriptions Diferent than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Carolinian Washington, DC – 

New York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, WA

Eugene – Portland, OR 

(Oregon Service)

Portland, OR – Vancouver, WA 

(Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Rutland, VT (Ethan Allen Service)

Keystone Philadelphia, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY21 Q4 Page 17

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lynchburg Washington, DC 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Washington, DC 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Washington, DC 

– New Haven, CT/

Boston, MA

Norfolk, VA – Washington, DC

Springfeld 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfeld, MA

Pennsylvanian Philadelphia, PA – 

New York, NY

Pittsburgh – Philadelphia, PA

Richmond Washington, DC 

– New Haven, CT/

Boston, MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

New Haven, CT 

New Haven, CT – Springfeld, MA; Springfeld, MA – St. Albans, VT
FY21 Q4 Page 18

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes defnitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including defnitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data fles, please visit railroads.dot.gov.

The following services did not operate during FY21 Q4: Adirondack, and Northeast Regional service 

between Washington DC and Richmond, VA. In addition, many routes were still operating at reduced 

frequency from pre-COVID service levels during F21 Q4, including: Northeast Regional, Acela, 

Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, and San Joaquins.

Table 4. On-Time Performance and Train Delays Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, except disputed 

schedules, is included by train in the report for this quarter (see Appendix 

1). The fnal rule requires Amtrak and the host railroads to certify individual 

train schedules (see Certifed Schedule metric). If a schedule is disputed, 

FRA will report customer OTP metric data, station performance metric data, 

and host running time metric data for that particular train, beginning with 

the quarter covering October 1 to December 31, 2021. For FY21 Q4, there 

were several routes with were either one or more disputed train schedules 

on either a section or the entirety of a route. Due to these inconsistencies, 

FRA has not published route level OTP data for this quarter. Customer 

on-time performance for all schedules, at the route-level and by train, 

will be included in the FY 2022 frst quarter (Q1) report covering October 

1 – December 31, 2021. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data in a machine-readable format includes: the total number of 

passengers, by train and by day; the station-specifc number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specifc number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

There are two host railroads not listed in the data over which Amtrak does 

not currently operate: Florida East Coast Railway and Sound Transit. 

Ridership data will be provided to these host railroads in advance of 

operations. Amtrak provided ridership data to Portland Terminal Railroad 

Company via BNSF Railway.
FY21 Q4 Page 19

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Certifed 

Schedules

The number of certifed 

schedules, uncertifed 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identifed in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

Monthly reports are available at railroads.dot.gov. 

Certifed schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertifed schedule means a published train schedule that has not been 

reported as a certifed schedule or a disputed schedule.

Disputed schedule means: A published train schedule for which a specifc 

change is sought: (1) that is the only subject of a non-binding dispute 

resolution process led by a neutral third party and involving Amtrak and one 

or more host railroads; (2) that is the only subject of a non-binding dispute 

resolution process led by a neutral third party that has been initiated by one 

or more host railroads and Amtrak has not consented to participate in the 

process within 30 calendar days; or (3) that is the only subject of a nonbinding dispute resolution process led by a neutral third party that has been 

initiated by Amtrak and the host railroad has not consented to participate in 

the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code by: total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, foods/washouts, earthquake-related delays, 

slippery rail due to leaves, fash-food warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, the thirdparty delays are coded as “Neither.”
FY21 Q4 Page 20

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Train Delays Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a diferent 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassifcation.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfeld Shuttles. See 

Table 4 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 5 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train miles is the number of minutes of delay normalized 

by train miles so that routes of diferent lengths, and hosts with diferent 

amounts of Amtrak service, can be compared to each other. Specifcally, it 

is the number of minutes of host-responsible delay, divided by the number 

of Amtrak train miles operated over that host, multiplied by 10,000. Data is 

available for download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the frst and fnal 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the frst reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY21 Q4 Page 21

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 5. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Central Florida Rail Corridor FR

Chicago Terminal CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Florida DOT (CSX Dispatched) FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacifc UP
FY21 Q4 Page 22

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Amtrak Delay Code Defnitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the CETC train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efciency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY21 Q4 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine trafc where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fre department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge 

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY21 Q4 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Ridership Data Metrics

Host Railroad Name July 2021 August 2021 September 2021

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacifc Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union Station) Yes Yes Yes

South Florida Regional Transportation Authority (Florida 

Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacifc Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY21 Q4 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Certifed Schedule

Host Railroad Certifed Uncertifed Disputed Total

Amtrak 333 0 0 333

BNSF Railway 75 0 6 81

Buckingham Branch Railroad 2 0 0 2

Canadian National 20 0 8 28

Canadian Pacifc 25 0 0 25

Central Florida Rail Corridor (Florida Rail) 6 0 0 6

CSX Transportation 44 0 10 54

Massachusetts Bay Transportation Authority 22 0 0 22

Massachusetts Department of Transportation 12 0 0 12

Metra 19 0 0 19

Metro-North Railroad 89 40 0 129

Michigan Department of Transportation 8 0 0 8

New England Central Railroad 4 0 0 4

New Mexico Department of Transportation 2 0 0 2

Norfolk Southern 22 0 21 43

North County Transit District (San Diego Northern) 37 0 0 37

Pan Am Railways 20 0 0 20

South Florida Regional Transportation Authority (Florida 

Department of Transportation)

4 0 0 4

Southern California Regional Rail Authority 44 0 0 44

Trinity Railway Express 2 0 0 2

Union Pacifc Railroad 98 0 6 104

Vermont Railway 6 0 0 6

Total 894 40 51 985

Percentage (%) 91 4 5 100
FY21 Q4 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Disputed Delay Minutes

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

Buckingham Branch 17 0

Canadian National 655 0

Canadian Pacifc 100 0

Norfolk Southern 1,746 0

Union Pacifc 10 0

Total Disputed Delay Minutes 2,528 0
FY21 Q4 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Amtrak Total 

Responsible 

Service Line/ Route CTI CTP DBB DCS DCT DDA DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total Delay Minutes

Northeast Corridor

Acela Express 1,262 207 314 851 22 530 607 373 3 20 67 1,157 976 72 2,268 8,729 680 502 21 1,532 1,087 50 100 345 464 16 470 5,267 13,996

On Spine Northeast Regional 2,070 155 308 1,244 12 394 579 369 7 16 15 18 930 1,025 212 2,141 9,495 1,095 347 3 322 115 3,134 1,436 104 192 786 553 522 821 9,430 18,925

Richmond / Newport News / 

Norfolk

1,037 119 531 779 4 261 466 219 21 7 558 968 213 1,538 6,721 1,948 257 26 335 73 2,664 2,101 175 195 216 1,517 1,259 1,466 12,232 18,953

Roanoke 206 94 174 42 94 65 7 126 466 29 234 1,537 489 188 7 202 3 717 764 15 9 284 462 224 3,364 4,901

Springfeld Shuttles 241 406 7 101 260 5 139 588 184 21 1,952 76 54 97 2,744 3 711 91 429 3 1,132 265 174 5,779 7,731

State Supported

Blue Water 5 134 14 127 8 256 194 738 283 12 490 331 42 665 318 720 2,861 3,599

Capitol Corridor 875 229 401 17 541 698 434 1,323 324 1,143 5,985 5,985

Carl Sandburg / Illinois Zephyr 3 8 2 7 15 35 348 6 9 389 45 6 71 19 532 1,425 1,460

Carolinian 40 19 115 156 58 119 16 36 123 36 281 999 822 162 29 562 708 37 12 59 454 479 645 3,969 4,968

Cascades 1,182 359 54 66 1,171 908 23 96 948 135 1,159 6,101 6,101

Downeaster 164 35 200 457 5 654 99 5 579 2,198 2,198

Ethan Allen Express 15 10 173 27 101 114 440 73 23 308 388 258 34 304 1,388 1,828

Heartland Flyer 177 101 179 4 45 506 506

Hiawatha 85 58 7 19 169 187 185 598 336 5 262 2,270 471 808 5,122 5,291

Illini / Saluki 1 49 5 59 27 141 440 80 35 198 618 16 1,264 29 539 3,219 3,360

Keystone 588 127 8 696 23 172 94 160 4 208 300 32 432 2,844 62 7 404 1 613 98 41 200 163 48 29 54 1,720 4,564

Lincoln Service 3 107 29 26 529 45 17 756 382 135 573 385 52 108 369 20 454 2,478 3,234

Maple Leaf 56 186 84 101 66 132 18 643 213 1 275 480 23 214 243 652 2,101 2,744

Missouri 557 5 2 35 324 386 137 19 459 1,924 1,924

New York - Albany 112 78 561 25 71 44 11 7 557 302 95 1,863 203 15 20 236 736 29 9 95 4 290 1,637 3,500

New York - Niagara Falls 28 65 438 26 209 5 484 161 45 1,461 548 18 15 306 861 40 5 354 226 1,393 3,766 5,227

Pacifc Surfiner 1,159 442 455 1,161 906 2,974 200 1,710 1,178 245 2,944 13,374 13,374

Pennsylvanian 58 9 32 19 15 13 86 53 285 329 75 24 214 393 183 12 417 82 1,095 2,824 3,109

Pere Marquette 8 16 8 29 23 84 27 112 255 605 999 1,083

Piedmont 467 64 87 124 243 504 409 6 378 2,282 2,282

San Joaquins 1,026 568 188 496 1,128 587 7 193 801 368 1,394 6,756 6,756

Vermonter 209 25 15 203 44 52 97 61 74 583 13 252 1,628 177 24 166 37 234 230 46 45 1,161 62 363 2,545 4,173

Wolverine 79 628 4 301 132 1,406 55 2,605 680 96 167 586 619 83 111 2,253 1,276 1,846 7,717 10,322

Long Distance

Auto Train 640 527 7 159 1,324 182 2,040 1,175 6,054 6,054

California Zephyr 36 47 4 5 23 115 1,041 903 758 1,416 2,244 262 246 1,938 3,150 3,812 15,770 15,885

Capitol Ltd 43 3 86 129 4 77 35 377 387 277 24 159 1,161 1,056 64 25 876 350 1,547 5,926 6,303

Cardinal 72 15 28 70 76 7 26 34 17 208 553 400 102 59 80 283 475 115 4 680 344 1,168 3,710 4,263

City Of New Orleans 31 20 25 76 452 71 106 442 1,015 61 1,269 623 824 4,863 4,939

Coast Starlight 420 252 267 550 1,334 117 1,672 2,013 2,687 9,312 9,312

Crescent 26 77 87 186 62 9 48 11 56 44 314 920 601 265 31 296 8 780 609 48 166 19 446 1,686 4,525 9,480 10,400

Empire Builder 13 4 9 26 726 323 1,482 850 2,199 164 461 1,844 2,222 2,503 12,774 12,800

Lake Shore Ltd 94 23 613 35 508 13 388 121 34 1,829 530 299 2,608 1,216 1,398 237 17 631 805 1,968 9,709 11,538

Palmetto 112 29 66 79 20 30 17 54 120 24 336 887 797 69 563 453 95 42 598 262 792 3,671 4,558

Silver Meteor 89 77 74 155 23 47 21 19 135 46 363 1,049 1,246 259 4 948 993 63 22 70 444 713 1,666 6,428 7,477

Silver Star 76 13 93 169 16 108 6 13 8 289 73 262 1,126 1,186 270 8 146 966 1,016 174 103 565 1,006 2,795 8,235 9,361

Southwest Chief 1 29 30 617 413 137 2,767 2,626 444 864 414 2,853 3,943 15,078 15,108

Sunset Ltd 92 12 49 45 198 457 38 1 233 414 1,387 106 378 922 1,315 2,299 7,550 7,748

Texas Eagle 38 10 168 42 84 342 725 167 3 1,699 388 1,670 41 22 651 2,642 2,541 10,549 10,891
FY21 Q4 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line/ Route CTI CTP DBB DCS DCT DDA DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total

Northeast Corridor

Acela Express 2,252 207 314 1,166 22 557 781 6,672 57 20 67 1,157 995 276 2,268 16,811

On Spine Northeast Regional 4,583 155 308 1,682 12 417 676 7,646 8 16 15 18 930 1,060 529 2,141 20,196

Richmond / Newport News / Norfolk 3,427 119 531 3,238 4 293 1,156 7,601 317 4,220 7 558 3,011 3,631 1,538 29,651

Roanoke 935 94 658 42 180 1,288 35 908 7 126 841 190 234 5,538

Springfeld Shuttles 248 669 7 826 467 5 139 660 230 21 3,272

State Supported

Blue Water 5 571 378 242 3,392 375 341 5,304

Capitol Corridor 1,063 2,187 378 680 22 1,358 4,779 1,357 11,824

Carl Sandburg / Illinois Zephyr 750 336 227 1,526 2,977 235 691 6,742

Carolinian 148 19 115 1,253 58 569 1,502 2,262 36 2,465 1,330 281 10,038

Cascades 113 2,280 514 3,583 7,266 3,351 1,352 18,459

Downeaster 1,610 2,559 239 4,284 148 1,218 3,069 243 13,370

Ethan Allen Express 839 10 351 118 613 119 283 367 2,700

Heartland Flyer 162 185 4,186 1,911 22 69 6,535

Hiawatha 2,853 741 664 340 500 281 280 5,659

Illini / Saluki 325 1,122 429 2,672 2,029 2,280 358 9,215

Keystone 588 127 8 696 23 172 94 160 4 208 300 32 432 2,844

Lincoln Service 131 2,104 484 830 245 9,876 3,719 1,280 18,669

Maple Leaf 469 606 417 1,082 6 1,822 354 1,325 18 6,099

Missouri 9 582 229 2,764 6,447 1,837 524 12,392

New York - Albany 3,558 78 789 25 238 1,224 11 7 734 1,298 95 8,057

New York - Niagara Falls 1,963 65 1,117 677 2,173 5 3,692 899 2,732 45 13,368

Pacifc Surfiner 5,911 7,357 1,466 3,810 1,386 6,424 1,712 28,066

Pennsylvanian 58 9 383 19 179 197 3,832 13 86 948 53 5,777

Pere Marquette 11 618 51 649 2,487 346 92 4,254

Piedmont 1,029 273 1,324 3,796 909 289 7,620

San Joaquins 2,955 552 5,275 9,299 10,548 514 29,143

Vermonter 393 25 15 445 48 218 6,610 73 74 599 40 252 8,792

Wolverine 149 1,802 363 3,165 5,755 3,059 543 14,836

Long Distance

Auto Train 449 1,476 232 4,464 7,628 4,398 878 19,525

California Zephyr 622 5,554 1,478 13,958 78 30,424 5,622 3,257 60,993

Capitol Ltd 72 3 1,585 539 2,055 18,243 2,353 3,987 28,837

Cardinal 271 15 28 1,129 342 1,896 3,706 26 994 663 208 9,278

City Of New Orleans 110 901 236 2,506 11 2,885 1,993 1,513 10,155

Coast Starlight 350 4,318 412 4,845 118 7,788 5,600 1,341 24,772

Crescent 343 77 87 3,878 330 3,472 14,402 11 2,970 1,925 314 27,809

Empire Builder 431 2,050 899 8,292 195 18,605 2,197 846 33,515

Lake Shore Ltd 3,780 23 2,315 891 2,851 11,890 4,744 2,526 34 29,054

Palmetto 191 29 66 993 20 1,008 1,665 8 4,253 54 2,810 406 336 11,839

Silver Meteor 2,338 77 74 1,913 23 436 3,699 6,575 19 3,383 952 363 19,852

Silver Star 1,617 13 93 2,472 16 538 4,420 5,997 13 8 4,751 1,230 262 21,430

Southwest Chief 1,974 5,321 802 8,243 427 15,979 4,480 1,162 38,388

Sunset Ltd 98 3,210 709 3,738 19,254 385 3,440 30,834

Texas Eagle 14 2,842 910 12,154 441 23,214 2,297 2,062 43,934
FY21 Q4 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line/ Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Northeast Corridor

Acela Express 290 268 195 1,717 420 1,229 500 3,761 8,380

On Spine Northeast Regional 165 102 214 1,958 1,226 1,587 578 5,288 11,118

Richmond / Newport News / Norfolk 226 593 270 4,034 1,153 1,263 99 7,572 15,210

Roanoke 32 115 27 985 187 224 722 2,292

Springfeld Shuttles 161 660 181 160 2,432 3,594

State Supported

Blue Water 55 175 3,330 58 251 107 3,976

Capitol Corridor 364 1,969 4,213 2,982 1,292 10,820

Carl Sandburg / Illinois Zephyr 13 557 19 244 281 1,114

Carolinian 5 18 26 1,917 413 263 230 3,178 6,050

Cascades 96 623 998 714 683 1,403 4,517

Downeaster 2 15 2,044 147 209 740 3,157

Ethan Allen Express 21 8 696 47 25 282 1,079

Heartland Flyer 22 54 49 125

Hiawatha 16 7 607 107 509 39 1,285

Illini / Saluki 71 18 133 33 280 68 603

Keystone 102 12 131 339 357 3,537 4,478

Lincoln Service 98 51 9,756 531 289 304 11,029

Maple Leaf 18 1,384 48 4 830 2,284

Missouri 21 1,168 251 48 119 1,607

New York - Albany 222 17 613 140 18 927 1,937

New York - Niagara Falls 50 2,636 322 15 1,110 4,133

Pacifc Surfiner 220 9,539 1,414 1,636 311 13,120

Pennsylvanian 42 1 5 15 78 2 519 662

Pere Marquette 7 425 337 297 159 1,225

Piedmont 80 934 306 649 276 2,245

San Joaquins 216 2 6,125 1,493 1,712 9,548

Vermonter 16 70 89 270 47 83 34 740 1,349

Wolverine 195 326 762 109 903 439 2,734

Long Distance

Auto Train 351 1,148 50 139 1,996 3,684

California Zephyr 484 451 2,959 1,108 574 5,151 10,727

Capitol Ltd 41 185 1,039 548 366 1,889 4,068

Cardinal 8 271 7 1,325 148 686 92 1,114 3,651

City Of New Orleans 26 24 7,985 164 133 1,233 9,565

Coast Starlight 118 497 5,597 1,261 1,838 1,042 10,353

Crescent 11 318 8,439 343 1,099 844 11,054

Empire Builder 223 310 12,936 643 771 699 15,582

Lake Shore Ltd 123 117 3,046 650 144 1,564 5,644

Palmetto 11 184 32 788 450 274 27 3,514 5,280

Silver Meteor 16 56 65 4,484 671 666 1,570 7,528

Silver Star 43 369 3,302 553 727 3,152 8,146

Southwest Chief 12 168 5,919 609 395 1,644 8,747

Sunset Ltd 70 83 47 1,038 1,364 756 1,206 4,564

Texas Eagle 264 30 8,326 739 559 475 10,393
FY21 Q4 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

100

200

300

400

500

600

700

Service Line

Delay Minutes (in Thousands)

Northeast Corridor State Supported Long Distance

36

83

129 75

250

410

41

89

119

Delay Responsibility Amtrak Host Railroad Third Party

Figure 3. Delay Minutes by Service Line
FY21 Q4 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories 0

20

40

60

80

Route

Delay Minutes (in Thousands)

California Zephyr

Texas Eagle

Southwest Chief

Empire Builder

Richmond / Newport News...

Pacific Surfliner

Crescent

San Joaquins

Coast Starlight

Lake Shore Ltd

Sunset Ltd

On Spine Northeast Regio...

Capitol Ltd

Silver Star

Silver Meteor

Lincoln Service

Acela Express

Auto Train

Cascades

Capitol Corridor

Wolverine

City Of New Orleans

New York - Niagara Falls

Palmetto

Carolinian

Downeaster

Cardinal

Missouri

Illini / Saluki

Vermonter

Springfield Shuttles

Piedmont

Blue Water

Hiawatha

New York - Albany

Roanoke

Maple Leaf

Carl Sandburg / Illinois Ze...

Pennsylvanian

Keystone

Heartland Flyer

Pere Marquette

Ethan Allen Express

87

65

62 62

57

55

48

45 44 44

43

41

39 38

34

32

30 29 29 29

25 25

21 21 20 19

17 16

13 13 13 12 12 12 12 11 10

9

9

9

7

6

5

Figure 4. Delay Minutes by Route
FY21 Q4 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

50

100

150

200

Host Railroad Name

Delay Minutes (in Thousands)

Union Pacific BNSF CSX Norfolk

Southern

CN CP

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

Figure 5. Class I Host Responsible Train Delay Minutes
FY21 Q4 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

100

200

300

400

500

600

700

Delay Responsibility

Delay Minutes (in Thousands)

Amtrak Host Railroad Third Party

248

735

249

Delay Responsibility Amtrak Host Railroad Third Party

Figure 6. Train Delay Minutes by Delay Responsibility
FY21 Q4 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specifc service attributes that cover the entire customer journey.

FRA will publish information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. See Appendix 4.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State-supported and long-distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for long-distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3).

The following services did not operate during FY21 Q4: Adirondack, and Northeast Regional service 

between Washington DC and Richmond, VA. In addition, many routes were still operating at reduced 

frequency from pre-COVID service levels during F21 Q4, including: Northeast Regional, Acela, 

Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, and San Joaquins.

Table 13. Customer Service Metrics – Defnitions and Notes 

Metric Defnition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board comfort on their most recent trip, by route

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board cleanliness on their most recent trip, by route

On-board Food 

Service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route
FY21 Q4 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 14. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board 

Food Service

Northeast Corridor

Acela Express 88% 90% 86% 89% 90% 70%

Northeast Regional 86% 88% 82% 89% 89% 66%

State Supported

Adirondack 0% 0% 0% 0% 0% 0%

Blue Water 86% 91% 83% 90% 91% 73%

Capitol Corridor 89% 94% 88% 93% 92% 67%

Carolinian 78% 85% 80% 81% 81% 67%

Cascades 79% 91% 76% 85% 87% 61%

Downeaster 91% 95% 85% 95% 94% 82%

Empire South 88% 91% 86% 91% 92% 43%

Empire West/Maple Leaf 86% 91% 87% 89% 86% 67%

Ethan Allen 88% 91% 87% 92% 93% 63%

Heartland Flyer 91% 91% 89% 94% 91% 74%

Hiawatha 91% 94% 90% 93% 93% 48%

Illini / Saluki 86% 90% 84% 90% 88% 70%

Illinois Zephyr/Carl Sandburg 91% 92% 90% 92% 94% 81%

Keystone 91% 93% 88% 93% 92% 50%

Lincoln Service 86% 89% 87% 89% 89% 68%

Missouri River Runner 84% 91% 82% 89% 84% 66%

New Haven - Springfeld 87% 91% 81% 92% 91% 68%

Pacifc Surfiner 87% 91% 82% 93% 90% 78%

Pennsylvanian 87% 92% 84% 90% 87% 66%

Pere Marquette 89% 95% 88% 94% 91% 72%

Piedmont 93% 94% 90% 95% 96% 73%

San Joaquin 87% 92% 88% 89% 86% 69%

Vermonter 87% 92% 76% 92% 87% 61%

Washington-Lynchburg/Roanoke 86% 88% 80% 89% 87% 65%

Washington-Newport News 82% 87% 77% 86% 84% 67%

Washington-Norfolk 85% 89% 78% 90% 85% 67%

Washington-Richmond 100% 100% 73% 82% 73% 83%

Wolverine 78% 89% 78% 83% 85% 62%

Long Distance

Auto Train 74% 91% 84% 72% 84% 57%

California Zephyr 67% 82% 62% 74% 66% 58%

Capitol Limited 69% 83% 68% 77% 78% 52%

Cardinal 70% 79% 70% 76% 74% 54%

City of New Orleans 85% 92% 87% 85% 87% 67%

Coast Starlight 76% 88% 74% 86% 81% 63%

Crescent 75% 85% 77% 79% 78% 56%

Empire Builder 80% 88% 79% 80% 76% 62%

Lake Shore Ltd 74% 85% 73% 77% 78% 55%

Palmetto 77% 84% 77% 83% 81% 62%

Silver Meteor 80% 86% 82% 80% 78% 61%

Silver Star 80% 86% 81% 81% 78% 63%

Southwest Chief 73% 84% 70% 76% 72% 62%

Sunset Limited 66% 80% 60% 79% 70% 58%

Texas Eagle 70% 80% 71% 80% 73% 50%
FY21 Q4 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board 

Food Service

Northeast Corridor

Acela Express 88% 90% 86% 89% 90% 70%

Northeast Regional 86% 88% 82% 89% 90% 66%

State Supported

Blue Water 90% 93% 88% 91% 92% 73%

Capitol Corridor 90% 95% 89% 94% 92% 68%

Carolinian 81% 86% 84% 82% 82% 69%

Cascades 86% 93% 83% 88% 89% 64%

Downeaster 93% 96% 88% 95% 95% 83%

Empire South 89% 91% 88% 91% 92% 44%

Empire West/Maple Leaf 88% 91% 89% 90% 86% 67%

Ethan Allen 91% 91% 90% 93% 94% 66%

Heartland Flyer 92% 92% 91% 95% 91% 75%

Hiawatha 93% 94% 91% 94% 93% 50%

Illini / Saluki 88% 90% 85% 90% 88% 71%

Illinois Zephyr/Carl Sandburg 92% 92% 91% 92% 94% 81%

Keystone 92% 93% 89% 93% 92% 50%

Lincoln Service 89% 90% 89% 90% 90% 69%

Missouri River Runner 89% 92% 88% 92% 87% 69%

New Haven - Springfeld 89% 92% 84% 93% 92% 70%

Pacifc Surfiner 88% 91% 84% 93% 90% 78%

Pennsylvanian 89% 93% 86% 90% 88% 66%

Pere Marquette 93% 96% 92% 95% 94% 74%

Piedmont 96% 95% 93% 96% 97% 74%

San Joaquin 88% 92% 90% 89% 86% 70%

Vermonter 90% 93% 81% 92% 89% 62%

Washington-Lynchburg/Roanoke 90% 89% 84% 91% 89% 67%

Washington-Newport News 86% 88% 82% 87% 86% 68%

Washington-Norfolk 89% 91% 83% 92% 87% 69%

Washington-Richmond 100% 100% 73% 82% 73% 83%

Wolverine 86% 91% 85% 87% 89% 68%

Long Distance

Auto Train 78% 92% 89% 73% 85% 58%

California Zephyr 76% 85% 73% 78% 71% 61%

Capitol Limited 74% 84% 73% 79% 80% 53%

Cardinal 73% 81% 73% 78% 76% 56%

City of New Orleans 86% 92% 88% 85% 87% 67%

Coast Starlight 81% 90% 78% 88% 83% 65%

Crescent 77% 85% 80% 80% 78% 57%

Empire Builder 81% 88% 80% 81% 77% 63%

Lake Shore Ltd 78% 86% 77% 79% 80% 58%

Palmetto 80% 85% 79% 85% 83% 64%

Silver Meteor 81% 87% 84% 81% 79% 62%

Silver Star 82% 87% 82% 82% 79% 65%

Southwest Chief 82% 87% 78% 80% 77% 67%

Sunset Limited 78% 84% 73% 83% 78% 65%

Texas Eagle 76% 83% 77% 84% 76% 53%
FY21 Q4 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Service Line & Route

Customer Satisfaction

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northe... State Supported Long Distance

Non Adjusted Overall Service Adjusted Overall Service

Figure 7. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance
FY21 Q4 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Route

Customer Satisfaction

Washington-Ri...

Piedmont

Downeaster

Pere Marquette

Hiawatha

Illinois Zephyr/Carl Sandburg

Keystone

Heartland Flyer

Ethan Allen

Blue Water

Capitol Corridor

Vermonter

Washington-Lynchburg/Roanoke

New Haven - Springfield

Washington-Norfolk

Missouri River Runner

Empire South

Lincoln Service

Pennsylvanian

Pacific Surfliner

Empire West/Maple Leaf

San Joaquin

Acela Express

Illini / Saluki

Wolverine

Cascades

City of New Orleans

Northeast Regional

Washington-Newport News

Silver Star

Southwest Chief

Carolinian

Silver Meteor

Empire Builder

Coast Starlight

Palmetto

Sunset Limited

Auto Train

Lake Shore Ltd

Crescent

Texas Eagle

California Zephyr

Capitol Limited

Cardinal

Non Adjusted Overall Service Adjusted Overall Service

Figure 8. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance
FY21 Q4 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 16. Financial Metrics – Defnitions and Notes

The following services did not operate during FY21 Q4: Adirondack, and Northeast Regional service 

between Washington DC and Richmond, VA. In addition, many routes were still operating at reduced 

frequency from pre-COVID service levels during F21 Q4, including: Northeast Regional, Acela, 

Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, and San Joaquins.

Metric Defnition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Ofce 

of Management and 

Budget’s gross domestic 

product chain defator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefts, and Amtrak’s Ofce of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State-supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes ancillary and infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, avoidable operating expense is 

calculated by adding frequency variable and route variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None
FRA Quarterly Report

FY21 Q4 Page 40

V. Quarterly Reporting Data Categories 

Table 17. Cost Recovery by Route

Service Line Cost Recovery

Northeast Corridor

Acela Express 83%

NEC Special Trains 80%

Northeast Regional 93%

State Supported

Adirondack 120%

Blue Water 93%

Capitol Corridor 95%

Carolinian 112%

Cascades 98%

Downeaster 104%

Empire South 78%

Empire West/Maple Leaf 81%

Ethan Allen 83%

Heartland Flyer 100%

Hiawatha 118%

Illini / Saluki 142%

Illinois Zephyr/Carl Sandburg 112%

Keystone 56%

Lincoln Service 105%

Missouri River Runner 120%

New Haven - Springfeld 91%

Non-NEC Special Trains 1%

Pacifc Surfiner 80%

Pennsylvanian 76%

Pere Marquette 101%

Piedmont 98%

San Joaquin 87%

Vermonter 133%

Washington-Lynchburg/Roanoke 167%

Washington-Newport News 104%

Washington-Norfolk 106%

Washington-Richmond 602%

Wolverine 93%

Long Distance

Auto Train 134%

California Zephyr 59%

Capitol Limited 59%

Cardinal 40%

City of New Orleans 43%

Coast Starlight 35%

Crescent 43%

Empire Builder 72%

Lake Shore Ltd 61%

Palmetto 73%

Silver Meteor 54%

Silver Star 44%

Southwest Chief 58%

Sunset Limited 23%

Texas Eagle 53%

System-Wide

National Train Service 78%

System-wide (Total Amtrak) 78%
FY21 Q4 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Service Line & Route

Cost Recovery

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northe... State Supported Long Distance

Figure 9. Cost Recovery by Service Line and Route
FY21 Q4 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Route

Cost Recovery

Washington-Ly...

Illini / Saluki

Auto Train

Vermonter

Adirondack

Missouri River Runner

Hiawatha

Carolinian

Illinois Zephyr/Carl Sandburg

Washington-Norfolk

Lincoln Service

Downeaster

Washington-Newport News

Pere Marquette

Heartland Flyer

Piedmont

Cascades

Capitol Corridor

Blue Water

Wolverine

Northeast Regional

New Haven - Springfield

San Joaquin

Ethan Allen

Acela Express

Empire West/Maple Leaf

Pacific Surfliner

Empire South

Pennsylvanian

Palmetto

Empire Builder

Lake Shore Ltd

California Zephyr

Capitol Limited

Southwest Chief

Keystone

Silver Meteor

Texas Eagle

Silver Star

Crescent

City of New Orleans

Cardinal

Coast Starlight

Sunset Limited

Gulf Coast Limited

Hoosier State

Figure 10. Cost Recovery by Route
FRA Quarterly Report

FY21 Q4 Page 43

V. Quarterly Reporting Data Categories 

Table 18. Avoidable Operating Expenses Covered by Passenger Revenue

Service Line With State Operating Payment Without State Operating Payment

Northeast Corridor

Acela Express 67% 67%

NEC Special Trains 63% 63%

Northeast Regional 83% 83%

State Supported

Adirondack -905% 0%

Blue Water 86% 37%

Capitol Corridor 128% 34%

Carolinian 139% 133%

Cascades 147% 78%

Downeaster 124% 65%

Empire South 97% 98%

Empire West/Maple Leaf 104% 116%

Ethan Allen 145% 137%

Heartland Flyer 154% 43%

Hiawatha 101% 47%

Illini / Saluki 188% 59%

Illinois Zephyr/Carl Sandburg 134% 35%

Keystone 60% 43%

Lincoln Service 111% 43%

Missouri River Runner 133% 39%

New Haven - Springfeld 91% 28%

Non-NEC Special Trains 0% 0%

Pacifc Surfiner 119% 67%

Pennsylvanian 96% 87%

Pere Marquette 112% 59%

Piedmont 266% 110%

San Joaquin 153% 46%

Vermonter 125% 72%

Washington-Lynchburg/Roanoke 115% 86%

Washington-Newport News 123% 122%

Washington-Norfolk 123% 115%

Washington-Richmond 107% 7%

Wolverine 80% 42%

Long Distance

Auto Train 105% 105%

California Zephyr 226% 226%

Capitol Limited 138% 138%

Cardinal 476% 476%

City of New Orleans 267% 267%

Coast Starlight 1,408% 1,408%

Crescent 114% 114%

Empire Builder 187% 187%

Lake Shore Ltd 130% 130%

Palmetto 100% 100%

Silver Meteor 116% 116%

Silver Star 145% 145%

Southwest Chief 195% 195%

Sunset Limited 813% 813%

Texas Eagle 828% 828%

System-Wide

National Train Service 104% 88%

System-wide (Total Amtrak) 63% 53%
FY21 Q4 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

500%

1,000%

1,500%

Service Line & Route

Percent Covered By Passenger Revenue

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northe... State Supported Long Distance

Adjusted with State Operating Payments With State Operating Payment Without State Operating Payment

Figure 11. Avoidable Operating Expenses Covered By Passenger Revenue by Service Line and Route
FY21 Q4 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

500%

1,000%

1,500%

Route

Percent Covered By Passenger Revenue

Coast Starlight

Texas Eagle

Sunset Limited

Cardinal

City of New Orleans

California Zephyr

Southwest Chief

Piedmont

Empire Builder

Silver Star

Ethan Allen

Capitol Limited

Carolinian

Lake Shore Ltd

Illini / Saluki

Washington-Newport News

Washington-Norfolk

Silver Meteor

Crescent

Cascades

Empire West/Maple Leaf

Auto Train

Washington-Lynchburg/Roanoke

San Joaquin

Palmetto

Vermonter

Heartland Flyer

Empire South

Downeaster

Pacific Surfliner

Pennsylvanian

Missouri River Runner

Pere Marquette

Illinois Zephyr/Carl Sandburg

Northeast Regional

Capitol Corridor

Lincoln Service

Hiawatha

Acela Express

Wolverine

Blue Water

New Haven - Springfield

Washington-Richmond

Keystone

Gulf Coast Limited

Hoosier State

Adjusted with State Operating Payments With State Operating Payment Without State Operating Payment

Figure 12. Avoidable Operating Expenses Covered By Passenger Revenue by Route
FRA Quarterly Report

FY21 Q4 Page 46

V. Quarterly Reporting Data Categories 

Table 19. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line With State Operating Payments Without State Operating Payments

Northeast Corridor

Acela Express 80% 80%

Northeast Regional 90% 90%

State Supported

Adirondack 120% 0%

Blue Water 92% 40%

Capitol Corridor 93% 25%

Carolinian 109% 104%

Cascades 94% 50%

Downeaster 100% 52%

Empire South 72% 73%

Empire West/Maple Leaf 78% 87%

Ethan Allen 81% 77%

Heartland Flyer 99% 27%

Hiawatha 115% 54%

Illini / Saluki 139% 44%

Illinois Zephyr/Carl Sandburg 110% 29%

Keystone 51% 36%

Lincoln Service 103% 40%

Missouri River Runner 118% 35%

New Haven - Springfeld 87% 26%

Pacifc Surfiner 78% 44%

Pennsylvanian 73% 66%

Pere Marquette 99% 52%

Piedmont 96% 40%

San Joaquin 86% 26%

Vermonter 130% 75%

Washington-Lynchburg/Roanoke 164% 123%

Washington-Newport News 101% 101%

Washington-Norfolk 103% 96%

Washington-Richmond 600% 39%

Wolverine 91% 48%

Long Distance

Auto Train 132% 132%

California Zephyr 58% 58%

Capitol Limited 58% 58%

Cardinal 39% 39%

City of New Orleans 42% 42%

Coast Starlight 33% 33%

Crescent 42% 42%

Empire Builder 70% 70%

Lake Shore Ltd 59% 59%

Palmetto 70% 70%

Silver Meteor 52% 52%

Silver Star 43% 43%

Southwest Chief 57% 57%

Sunset Limited 22% 22%

Texas Eagle 52% 52%

System-Wide

National Train Service 76% 64%

System-wide (Total Amtrak) 55% 47%
FY21 Q4 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

100%

200%

300%

400%

500%

600%

Service Line & Route

Percent Covered By Passenger Revenue

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northe... State Supported Long Distance

Adjusted with State Operating Payments With State Operating Payments Without State Operating Payments

Figure 13. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route
FY21 Q4 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

100%

200%

300%

400%

500%

600%

Route

Percent Covered By Passenger Revenue

Washington-Ri...

Washington-Lynchbur...

Auto Train

Carolinian

Vermonter

Washington-Newport News

Washington-Norfolk

Illini / Saluki

Northeast Regional

Hiawatha

Empire West/Maple Leaf

Acela Express

Ethan Allen

Missouri River Runner

Downeaster

Pere Marquette

Empire South

Cascades

Lincoln Service

Palmetto

Empire Builder

Pennsylvanian

Illinois Zephyr/Carl Sandburg

Wolverine

Piedmont

Blue Water

Heartland Flyer

Pacific Surfliner

Lake Shore Ltd

Capitol Corridor

California Zephyr

Capitol Limited

Southwest Chief

New Haven - Springfield

San Joaquin

Silver Meteor

Texas Eagle

Keystone

Silver Star

Crescent

City of New Orleans

Cardinal

Coast Starlight

Sunset Limited

Gulf Coast Limited

Hoosier State

Adjusted with State Operating Payments With State Operating Payments Without State Operating Payments

Figure 14. Fully Allocated Costs Covered by Passenger Revenue by Route
FRA Quarterly Report

FY21 Q4 Page 49

V. Quarterly Reporting Data Categories 

Table 20. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line Average Ridership Total Ridership

Northeast Corridor

Acela Express 181 442,026

NEC Special Trains 23 1,190

Northeast Regional 228 1,542,912

State Supported

Adirondack 0 0

Blue Water 130 40,801

Capitol Corridor 42 140,922

Carolinian 257 69,508

Cascades 108 97,394

Downeaster 72 108,476

Empire South 132 244,113

Empire West/Maple Leaf 176 95,201

Ethan Allen 138 12,456

Heartland Flyer 74 15,584

Hiawatha 91 121,619

Illini / Saluki 91 57,192

Illinois Zephyr/Carl Sandburg 61 32,282

Keystone 111 155,509

Lincoln Service 106 105,529

Missouri River Runner 69 32,092

New Haven - Springfeld 60 73,481

Non-NEC Special Trains 0 43

Pacifc Surfiner 118 359,761

Pennsylvanian 182 48,028

Pere Marquette 106 22,894

Piedmont 49 39,939

San Joaquin 75 148,328

Vermonter 135 18,468

Washington-Lynchburg/Roanoke 266 44,209

Washington-Newport News 262 74,979

Washington-Norfolk 206 57,484

Washington-Richmond 37 376

Wolverine 145 73,397

Long Distance

Auto Train 332 60,788

California Zephyr 152 78,283

Capitol Limited 148 47,057

Cardinal 95 22,053

City of New Orleans 103 40,742

Coast Starlight 130 70,348

Crescent 93 47,034

Empire Builder 176 96,757

Lake Shore Ltd 193 89,368

Palmetto 135 76,319

Silver Meteor 125 58,027

Silver Star 108 63,352

Southwest Chief 131 57,262

Sunset Limited 100 18,329

Texas Eagle 136 62,796

System-Wide

National Train Service 146 5,164,708

System-wide (Total Amtrak) 146 5,164,708
FY21 Q4 Page 50

FRA Quarterly Report V. Quarterly Reporting Data Categories

0.0M

0.5M

1.0M

1.5M

Service Line & Route

Total Ridership

Acela Express

NEC Special Trains

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Non-NEC Special Trains

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northeast C... State Supported Long Distance

Year/Quarter FY21 Q3 FY21 Q4

Figure 15. Total Ridership Q3 and Q4 by Service Line and Route
FY21 Q4 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

0.0M

0.5M

1.0M

1.5M

Route

Total Ridership

Northeast Regional

Acela Express

Pacific Surfliner

Empire South

San Joaquin

Keystone

Capitol Corridor

Hiawatha

Lincoln Service

Downeaster

Empire West/Maple Leaf

Empire Builder

Lake Shore Ltd

Cascades

California Zephyr

Washington-Newport News

Coast Starlight

New Haven - Springfield

Carolinian

Auto Train

Silver Star

Silver Meteor

Palmetto

Wolverine

Texas Eagle

Washington-Norfolk

Southwest Chief

Illini / Saluki

Pennsylvanian

Crescent

Washington-Lynchburg/Roanoke

Capitol Limited

City of New Orleans

Piedmont

Blue Water

Illinois Zephyr/Carl Sandburg

Missouri River Runner

Cardinal

Pere Marquette

Sunset Limited

Heartland Flyer

Vermonter

Ethan Allen

NEC Special Trains

Washington-Richmond

Non-NEC Special Trains

Adirondack

Year/Quarter FY21 Q3 FY21 Q4

Figure 16. Total Ridership Q3 and Q4 by Route
FY21 Q4 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

100

200

300

400

Service Line & Route

Average Ridership

Acela Express

NEC Special Trains

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Non-NEC Special Trains

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Northeast C... State Supported Long Distance

Year/Quarter FY21 Q3 FY21 Q4

Figure 17. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route
FY21 Q4 Page 53

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

100

200

300

400

Route

Average Ridership

Auto Train

Washington-Lynchbu...

Carolinian

Washington-Newport News

Northeast Regional

Lake Shore Ltd

Washington-Norfolk

Empire West/Maple Leaf

Empire Builder

Pennsylvanian

Acela Express

Wolverine

Coast Starlight

California Zephyr

Silver Meteor

Texas Eagle

Capitol Limited

Silver Star

Southwest Chief

Palmetto

City of New Orleans

Lincoln Service

Empire South

Blue Water

Pacific Surfliner

Crescent

Illini / Saluki

Keystone

Cardinal

Sunset Limited

Cascades

Pere Marquette

Hiawatha

San Joaquin

Missouri River Runner

Ethan Allen

Heartland Flyer

Vermonter

Illinois Zephyr/Carl Sandburg

New Haven - Springfield

Downeaster

Piedmont

Capitol Corridor

Washington-Richmond

NEC Special Trains

Adirondack

Non-NEC Special Trains

Year/Quarter FY21 Q3 FY21 Q4

Figure 18. Average Ridership (Passenger Miles divided by Train Miles) by Route
FY21 Q4 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Table 21. Public Benefts Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

No data reported for this quarter. This metric will 

be updated annually and will be reported in the 

quarterly report covering October 1 – December 

31, 2021.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

No data reported for this quarter. This metric will 

be updated annually and will be reported in the 

quarterly report covering October 1 – December 

31, 2021.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

No data reported for this quarter. This metric will 

be updated annually and will be reported in the 

quarterly report covering October 1 – December 

31, 2021.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

No data reported for this quarter. This metric will 

be updated annually and will be reported in the 

quarterly report covering October 1 – December 

31, 2021.
FY21 Q4 Page 55

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 22. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela Express 2103 88% Capitol Corridor 520 93% Capitol Corridor 729 92%

2107 93% 521 96% 732 95%

2109 97% 522 97% 736 82%

2122 91% 523 95% 737 92%

2126 88% 524 85% 741 83%

2150 80% 525 96% 742 87%

2153 92% 526 91% 743 80%

2154 88% 527 92% 744 85%

2155 74% 528 95% 745 84%

2158 82% 531 94% 746 80%

2159 76% 532 93% 747 92%

2163 67% 535 94% 748 79%

2166 71% 536 98% 751 87%

2169 68% 537 93% Carl Sandburg / 

Illinois Zephyr

380 95%

2170 86% 538 86% 381 86%

2172 76% 541 90% 382 85%

2173 86% 542 92% 383 77%

2203 83% 544 87%

2205 100% 545 94%

2213 100% 546 95%

2218 99% 547 91%

2222 79% 551 89%

2224 85% 720 96%

2248 93% 723 95%

2249 90% 724 95%

2250 96% 727 100%

2251 67% 728 87%

2252 90%

2253 77%

2254 85%

2255 60%

2256 98%

2257 92%

2259 74%
FY21 Q4 Page 56

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Crescent 19 66% Heartland Flyer 821 64% Keystone 640 92%

Downeaster 680 90% Hiawatha 329 98% 641 97%

681 70% 330 99% 642 96%

682 89% 331 98% 643 75%

683 59% 332 95% 645 96%

684 53% 333 91% 646 90%

685 76% 334 97% 647 83%

686 67% 335 96% 650 93%

687 76% 336 94% 651 90%

688 81% 337 97% 652 87%

689 96% 338 98% 653 90%

690 99% 339 97% 654 90%

691 69% 340 97% 655 61%

692 98% 341 90% 660 86%

693 72% 342 97% 661 100%

694 68% 343 77% 662 81%

695 86% Keystone 600 98% 663 96%

696 60% 601 96% 664 96%

697 91% 605 98% 665 92%

698 90% 610 94% 666 89%

699 95% 611 100% 667 78%

1689 94% 612 100% 669 100%

Empire Builder 7 74% 615 100% 670 83%

27 78% 619 100% 671 82%

Ethan Allen Express290 89% 620 85% 672 89%

291 80% 622 62% 674 100%

292 94% 637 95%

293 92% 639 79%

295 78%

296 99%
FY21 Q4 Page 57

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Lincoln Service 300 76% On Spine Northeast Regional123 91% On Spine Northeast Regional172 86%

301 83% 126 84% 173 90%

302 80% 129 87% 175 76%

303 81% 130 91% 177 87%

304 85% 132 100% 178 77%

305 85% 134 67% 179 95%

306 88% 135 82% 182 88%

307 80% 136 70% 183 98%

Missouri 311 73% 137 72% 184 94%

313 78% 138 91% 185 84%

314 68% 139 92% 189 91%

316 65% 140 78% 190 85%

New York - Albany 232 89% 141 80% 192 95%

233 76% 143 86% 193 73%

234 89% 146 93% 196 89%

236 93% 148 81%

237 85% 149 89%

238 84% 150 94%

239 95% 152 100%

241 96% 153 100%

243 96% 154 100%

244 85% 155 100%

250 94% 158 91%

253 76% 159 99%

255 98% 160 79%

256 100% 161 74%

259 99% 162 88%

260 92% 163 92%

165 82%

166 83%

167 90%

168 84%

169 100%

170 82%
FY21 Q4 Page 58

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pacifc Surfiner 562 94% Pennsylvanian 42 65% Roanoke 145 83%

564 92% Piedmont 73 78% 156 86%

567 85% 76 84% 171 68%

569 84% 77 83% San Joaquins 710 85%

572 89% 78 85% 711 93%

579 88% Richmond / 

Newport News / 

Norfolk

82 99% 712 84%

580 90% 84 68% 713 73%

583 87% 86 90% 714 76%

584 80% 88 80% 715 73%

590 89% 94 58% 716 86%

593 90% 164 83% 717 75%

595 89% 174 79% 718 81%

763 84% 719 74%

768 81%

774 72%

777 87%

785 80%

796 87%

1564 86%

1567 92%

1572 91%

1584 94%

1763 59%

1768 71%

1774 63%

1777 92%

1784 92%

1785 93%

1790 93%

1793 100%

1796 58%
FY21 Q4 Page 59

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP

Springfeld Shuttles400 100% Vermonter 54 88%

405 100% 55 60%

409 91% 56 85%

412 100% 57 89%

416 100%

417 86%

432 86%

450 88%

451 97%

460 85%

461 96%

463 93%

464 92%

465 100%

467 100%

470 75%

471 98%

473 95%

474 85%

475 93%

476 78%

478 81%

479 98%

488 85%

490 93%

494 58%

495 93%

497 100%

499 87%
FY21 Q4 Page 60

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 23: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR PET PSC PSR PTI RTE SMW Total ADA CAR CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2103 31 8 50 91 12 3 46 80 321 8 21 1 2 32 353

2107 10 3 2 61 76 3 3 79

2109 51 36 1 29 6 6 20 176 325 4 21 20 45 370

2122 7 11 12 52 15 33 3 21 154 16 98 30 82 2 228 382

2126 37 5 4 27 12 89 10 3 29 216 4 8 4 24 54 2 6 102 318

2150 68 12 65 17 64 25 71 39 6 58 425 2 12 26 38 10 9 1 57 155 580

2153 14 3 37 19 9 112 13 102 309 39 4 69 36 9 8 3 168 477

2154 68 9 2 31 10 13 31 79 21 7 59 330 17 8 8 54 8 47 11 153 483

2155 63 20 4 64 194 29 35 55 102 7 189 762 39 6 97 85 14 29 8 26 304 1,066

2158 50 71 33 55 27 15 57 263 50 621 43 40 65 41 14 45 17 265 886

2159 15 6 54 4 74 13 5 55 50 4 175 455 61 72 118 125 10 17 10 413 868

2163 128 28 76 65 13 28 22 30 85 37 9 225 746 48 72 29 119 13 10 70 25 386 1,132

2166 159 60 10 69 13 51 29 48 46 6 75 566 33 20 63 61 6 4 3 2 2 194 760

2169 180 9 11 65 14 4 19 6 25 66 4 312 715 60 75 14 154 53 60 17 35 468 1,183

2170 15 4 31 93 14 16 42 68 101 3 35 422 18 5 3 255 31 5 5 1 109 432 854

2172 58 67 41 31 101 29 30 45 119 521 25 3 14 20 11 22 36 12 143 664

2173 138 4 53 23 16 10 3 30 54 133 464 45 25 43 56 31 14 7 221 685

2203 26 35 61 3 22 5 2 18 50 111

2205 4 3 4 11 2 13 15 26

2213 4 7 4 15 8 8 23

2218 14 10 24 92 2 1 95 119

2222 7 1 8 3 51 54 62

2224 10 5 15 19 19 34

2248 32 80 4 14 6 5 12 153 8 15 21 44 197

2249 12 23 14 49 9 14 18 14 5 3 4 67 116

2250 6 3 3 14 15 41 8 5 4 19 10 46 87

2251 11 5 40 3 10 3 17 7 33 129 24 21 5 32 7 32 49 170 299

2252 11 10 18 7 15 6 23 27 117 12 4 195 20 23 3 16 3 276 393

2253 30 27 2 2 1 34 14 70 180 83 6 69 75 29 5 267 447

2254 52 4 6 5 16 2 3 11 15 22 136 42 19 36 51 7 155 291

2255 16 22 3 8 18 14 53 134 31 16 3 57 15 122 256

2256 4 8 6 2 22 5 19 66 9 7 7 5 1 29 95

2257 7 3 2 6 17 28 63 4 2 10 34 1 51 114

2259 11 2 5 8 30 11 32 99 13 7 3 19 4 6 35 87 186

Auto Train 52 495 456 99 1,024 94 272 668 3,108 3,108

53 145 71 7 60 300 88 1,768 507 2,946 2,946
FY21 Q4 Page 61

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI DCS DMW DSR FTI PTI RTE Total ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Blue Water 364 5 65 57 23 172 322 102 6 391 118 10 247 222 393 1,489 1,811

365 69 14 70 8 233 22 416 181 6 99 213 32 418 96 327 1,372 1,788

California Zephyr 5 43 4 47 505 480 655 646 1,093 68 1,110 1,568 2,076 8,201 8,248

6 36 4 5 23 68 536 423 103 770 1,151 194 246 828 1,582 1,736 7,569 7,637

Capitol Corridor 520 13 3 7 3 2 70 5 18 121 121

521 13 2 9 27 4 17 72 72

522 15 5 49 7 2 24 2 104 104

523 8 6 5 28 29 54 29 159 159

524 24 24 42 69 24 83 23 289 289

525 10 4 6 31 7 58 58

526 18 3 74 8 4 30 8 145 145

527 24 10 1 2 3 5 59 38 29 171 171

528 14 11 4 22 17 16 84 84

531 80 8 51 33 172 172

532 41 10 7 23 34 18 133 133

535 6 12 9 2 4 8 41 41

536 23 2 68 3 16 7 2 121 121

537 31 2 4 8 18 55 34 48 200 200

538 114 2 10 3 66 73 28 117 9 241 663 663

541 46 8 6 47 107 40 31 48 333 333

542 43 1 11 19 25 77 18 194 194

544 9 17 17 2 2 20 54 74 65 260 260

545 39 15 3 13 1 2 73 73

546 23 11 17 40 114 11 34 250 250

547 50 15 7 85 88 68 3 24 340 340

551 18 4 18 27 110 34 13 224 224

720 3 12 12 34 3 64 64

723 2 20 4 3 4 33 33

724 22 17 27 45 13 124 124

727 3 4 2 6 6 8 20 49 49

728 21 3 10 9 11 23 77 77

729 33 5 4 15 6 67 32 162 162
FY21 Q4 Page 62

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol Corridor 732 24 13 34 46 19 136 136

736 22 5 19 9 37 53 145 145

737 30 5 12 34 81 81

741 2 10 17 26 70 125 125

742 16 7 20 60 11 10 124 124

743 9 4 5 8 72 20 4 15 137 137

744 2 5 5 10 2 61 85 85

745 12 4 1 19 7 15 4 62 62

746 3 62 6 8 21 16 116 116

747 8 28 15 6 57 57

748 12 7 15 52 5 58 149 149

751 8 1 6 1 28 7 1 52 52

Capitol Ltd 29 32 3 28 118 4 49 12 246 196 217 21 30 406 574 7 487 222 587 2,747 2,993

30 11 58 11 28 23 131 191 60 3 129 755 482 57 25 389 128 960 3,179 3,310

Cardinal 50 30 15 28 43 40 1 15 14 1 23 210 203 27 59 80 120 269 106 4 376 279 781 2,304 2,514

51 42 27 36 6 11 20 16 185 343 197 75 163 206 9 304 65 387 1,406 1,749

Carl Sandburg / Illinois 

Zephyr

380 3 2 3 4 12 154 214 9 24 10 186 597 609

381 3 3 6 30 6 5 6 4 48 99 105

382 2 4 11 17 28 19 19 12 18 96 113

383 136 6 3 151 17 31 9 280 633 633

Carolinian 79 18 19 16 72 31 54 15 19 58 276 578 397 133 338 366 32 3 219 273 345 2,106 2,684

80 22 99 84 27 65 1 17 65 36 5 421 425 29 29 224 342 5 12 56 235 206 300 1,863 2,284

Cascades 500 344 17 27 269 160 14 170 1,001 1,001

503 161 237 25 4 59 117 186 44 344 1,177 1,177

504 186 19 243 112 60 115 69 804 804

505 249 56 25 178 194 116 37 301 1,156 1,156

507 149 17 55 474 98 3 36 170 40 117 1,159 1,159

508 93 13 4 7 190 118 20 201 158 804 804

City Of New Orleans 58 19 2 21 259 35 4 295 521 22 497 235 343 2,211 2,232

59 12 20 23 55 193 36 102 147 494 39 772 388 481 2,652 2,707

Coast Starlight 11 200 41 42 221 398 39 631 803 1,123 3,498 3,498

14 177 57 66 312 801 68 674 1,002 1,073 4,230 4,230

1011 10 154 42 36 24 113 281 660 660

1014 33 117 17 99 10 343 95 210 924 924
FY21 Q4 Page 63

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Crescent 19 23 69 44 101 45 4 9 45 40 306 686 247 146 80 8 591 260 17 47 19 188 1,113 2,546 5,262 5,948

20 3 8 43 85 17 5 48 2 11 4 8 234 354 119 31 216 189 349 31 119 258 573 1,979 4,218 4,452

Downeaster 680 7 8 1 22 38 38

681 11 8 63 3 11 96 96

682 21 5 23 5 4 5 64 127 127

683 17 23 51 3 16 110 110

684 4 50 12 21 30 117 117

685 13 48 5 62 28 25 181 181

686 7 45 29 23 90 194 194

687 5 3 36 315 8 111 478 478

688 4 10 7 21 21

689 3 15 60 15 4 97 97

690 4 2 32 38 38

691 18 8 7 46 14 93 93

692 14 19 12 11 56 56

693 14 17 2 31 64 64

694 4 10 32 33 79 79

695 7 7 19 27 23 83 83

696 9 18 18 12 16 73 73

697 3 14 21 9 47 47

698 7 37 44 44

699 2 4 11 2 12 31 31

1689 1 15 16 81 18 131 131

Empire Builder 7 5 9 14 337 122 52 313 888 67 473 305 1,144 3,701 3,715

8 8 4 12 338 197 470 330 1,258 97 402 1,34 1,858 1,111 7,402 7,414

27 16 665 177 27 43 27 10 106 1,071 1,071

28 35 4 295 30 26 16 3 49 142 600 600

Ethan Allen Express 290 3 43 7 35 32 120 12 223 100 84 174 593 713

291 10 10 33 6 66 61 186 23 23 51 134 99 11 86 427 613

292 14 14 23 19 19 25 4 13 103 117

293 2 38 3 13 56 5 15 60 13 12 8 113 169

295 41 11 8 60 10 55 27 7 3 102 162

296 4 4 20 10 20 50 54

Heartland Flyer 821 80 13 117 4 26 240 240

822 97 88 62 19 266 266
FY21 Q4 Page 64

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DDA DET DMW DSR PBB PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Hiawatha 329 5 4 90 16 50 165 165

330 4 4 5 105 67 4 21 5 58 265 269

331 34 34 6 2 33 14 228 32 52 367 401

332 2 2 7 56 18 30 47 144 29 21 352 354

333 1 1 23 19 51 30 250 54 99 526 527

334 5 19 24 20 18 44 4 144 52 31 313 337

335 4 6 10 12 22 39 214 18 55 360 370

336 17 11 4 32 30 28 50 36 145 33 17 339 371

337 4 7 1 12 28 10 35 5 25 221 41 66 431 443

338 18 8 3 29 31 17 2 184 21 28 283 312

339 3 7 2 12 3 44 8 75 33 76 239 251

340 2 2 12 10 30 81 180 41 46 400 402

341 3 294 22 54 238 64 148 823 823

342 7 7 3 7 13 119 28 28 198 205

343 2 3 2 17 4 33 61 61

Illini / Saluki 390 40 5 5 7 57 187 21 27 250 151 8 124 768 825

391 1 1 45 80 60 82 438 10 253 968 969

392 9 47 20 76 38 14 38 120 16 423 8 63 720 796

393 7 7 170 73 166 252 3 99 763 770

Keystone 600 5 12 10 27 16 2 3 21 48

601 35 19 15 69 17 5 12 34 103

605 4 3 3 10 5 21 4 30 40

610 4 25 29 6 6 35

619 11 5 16 16

620 32 15 12 37 96 5 86 28 10 135 15 279 375

622 50 2 3 45 100 26 26 126

637 4 5 4 1 2 16 16

639 13 35 27 4 4 25 108 52 2 54 162

640 223 21 41 9 3 14 4 16 331 21 21 352

641 6 9 4 3 4 26 7 72 17 9 105 131

642 11 11 12 12 23

643 31 21 13 3 12 80 3 135 138 218

645 11 17 28 28 28 56

646 23 10 43 5 30 10 25 146 18 19 59 16 9 7 5 133 279

647 14 62 17 2 4 38 137 7 9 16 153
FY21 Q4 Page 65

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 650 9 12 3 24 3 10 5 4 6 6 34 58

651 35 37 9 5 18 5 39 5 153 5 14 11 2 10 42 195

652 17 3 78 34 2 18 48 200 30 2 35 67 267

653 79 7 19 33 2 26 30 14 42 252 6 7 1 42 10 93 8 11 5 183 435

654 12 44 32 44 10 6 2 10 17 177 7 6 7 2 25 47 224

655 40 27 49 4 20 32 48 220 18 31 10 59 279

660 10 11 3 6 15 13 5 35 98 4 3 7 105

661 2 10 12 12

662 18 18 18

663 7 4 3 10 4 28 3 46 11 11 12 83 111

664 3 55 6 7 4 30 105 6 2 9 7 24 129

665 11 9 5 25 103 5 2 15 125 150

666 5 31 6 2 3 11 58 17 7 24 82

667 19 24 6 11 17 77 7 4 11 88

669 33 5 25 12 5 80 5 10 7 22 102

670 9 9 24 42 7 32 5 44 86

671 4 3 7 7

672 2 7 19 28 37 8 45 73

674 10 10 10

Lake Shore Ltd 48 21 157 35 51 3 253 52 26 598 178 51 26 564 491 70 17 321 175 1,186 3,079 3,677

49 2 5 339 42 10 25 57 8 488 205 169 300 348 738 73 176 458 661 3,128 3,616

448 49 86 150 2 10 297 51 79 2,282 77 84 94 74 69 51 2,861 3,158

449 22 18 31 265 108 2 446 96 227 85 60 103 70 641 1,087

Lincoln Service 300 4 4 218 5 4 235 36 36 28 40 14 17 3 61 235 470

301 3 27 10 40 6 7 49 5 18 5 90 130

302 12 2 13 10 37 57 81 224 58 2 56 478 515

303 21 5 22 233 3 284 108 2 9 84 62 75 10 84 434 718

304 4 30 23 57 24 75 40 30 7 4 31 211 268

305 13 3 1 17 58 4 10 79 8 70 15 244 261

306 22 12 14 48 41 9 14 39 41 2 72 218 266

307 4 18 3 13 38 52 5 169 65 142 5 130 568 606

Maple Leaf 63 41 82 84 42 38 106 18 411 71 198 229 23 77 192 311 1,101 1,512

64 15 104 59 28 26 232 142 1 77 251 137 51 341 1,000 1,232

Missouri 311 68 79 4 10 150 311 311

313 181 5 22 96 207 46 77 634 634

314 263 2 6 131 22 77 9 112 622 622

316 45 7 18 157 10 120 357 357
FY21 Q4 Page 66

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

New York - Albany 232 60 33 3 6 5 7 8 122 34 3 21 9 5 72 194

233 3 46 13 30 99 148 26 365 21 5 96 140 3 5 3 273 638

234 7 63 22 6 6 11 15 130 8 3 8 19 149

236 8 103 9 3 33 11 167 20 4 30 1 35 90 257

237 39 9 30 38 116 14 4 85 36 83 222 338

238 2 49 20 3 223 12 309 47 5 18 92 8 5 3 8 186 495

239 12 91 3 29 19 154 6 1 9 34 3 8 11 72 226

241 14 60 10 32 3 119 16 4 26 38 3 13 16 116 235

243 3 25 6 20 2 56 16 10 60 2 83 171 227

244 6 52 12 9 69 4 51 203 45 6 31 122 5 33 242 445

250 12 2 5 19 11 6 17 36

253 7 6 17 10 8 48 2 11 2 15 63

255 2 1 8 4 15 48 3 51 66

256 4 4 3 47 50 54

259 3 13 5 5 2 28 1 6 4 11 39

260 5 3 8 4 7 11 3 5 30 38

New York - Niagara 

Falls

280 25 115 2 45 30 217 48 76 108 14 74 23 317 660 877

281 101 12 51 3 253 51 5 476 158 6 57 220 104 116 403 1,064 1,540

283 3 65 153 2 68 37 60 40 428 248 12 15 146 277 26 70 72 456 1,322 1,750

284 69 10 45 2 194 20 340 94 27 256 5 106 15 217 720 1,060

On Spine Northeast 

Regional

123 14 8 2 24 2 3 5 29

126 4 1 4 7 9 25 6 25 129 4 164 189

129 87 10 5 40 19 16 67 20 6 134 404 7 5 79 31 11 11 16 160 564

130 46 19 7 19 3 18 28 6 7 153 23 51 7 81 234

132 4 1 4 2 17 28 8 15 3 26 54

134 8 27 4 6 11 5 9 70 3 61 11 66 141 211

135 13 29 8 19 16 2 172 259 23 9 24 27 81 36 3 203 462

136 10 12 8 6 4 40 2 95 17 4 112 66 296 336

137 178 12 3 80 47 15 26 4 33 172 12 289 871 134 40 17 99 114 6 17 16 1 33 477 1,348

138 19 42 4 26 14 105 1 18 14 8 37 20 93 9 20 220 325

139 9 16 13 1 39 17 92 15 3 4 131 170

140 5 23 4 4 18 23 1 30 108 9 24 6 1 16 29 85 193

141 144 84 28 25 54 106 94 10 96 641 52 141 185 18 5 25 85 5 516 1,157

143 17 17 29 48 2 96 209 9 147 17 3 5 8 54 243 452
FY21 Q4 Page 67

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR PBB PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

146 11 6 3 2 2 24 2 24 9 10 7 34 86 110

148 61 111 46 12 75 10 38 60 3 23 439 40 45 107 36 90 35 117 171 641 1,080

149 12 14 19 14 59 26 12 30 11 4 83 142

150 7 20 16 8 8 59 17 17 26 15 8 83 142

152 10 8 6 24 14 14 38

153 6 4 5 16 31 18 8 8 34 65

154 14 2 16 10 10 26

155 2 2 4 5 6 9 20 24

158 27 21 3 1 52 7 62 69 121

159 6 3 9 13 13 22

160 8 16 24 3 5 33 22 37 100 124

161 26 42 2 4 6 19 49 4 86 238 53 62 58 14 4 12 203 441

162 4 10 16 8 5 2 12 57 16 155 16 2 189 246

163 22 5 14 7 48 4 13 16 62 4 99 147

165 4 13 11 30 22 25 105 14 5 12 53 2 8 94 199

166 2 2 6 3 2 15 2 12 39 30 7 90 105

167 2 6 12 1 21 42 12 7 12 3 10 86 107

168 2 15 7 7 8 7 8 54 13 17 16 63 11 6 126 180

169 2 4 3 9 3 2 12 6 6 5 34 43

170 329 3 5 91 12 38 1 59 62 36 22 658 32 27 62 372 66 15 27 33 634 1,292

172 188 13 32 89 9 47 21 7 3 3 77 24 7 7 527 109 21 142 69 7 6 2 26 9 391 918

173 44 23 49 95 18 11 7 26 66 10 225 574 142 7 109 68 120 11 61 36 13 567 1,141

175 96 4 107 55 20 7 35 70 9 103 506 70 32 43 7 227 89 46 15 16 545 1,051

177 163 13 24 32 1 52 10 3 141 439 20 3 1 59 75 14 33 20 29 254 693

178 145 6 59 163 44 117 41 36 74 12 8 705 52 57 91 383 110 2 75 24 5 152 951 1,656

179 6 20 20 11 57 50 65 17 132 189

182 39 5 7 27 12 1 14 8 5 22 140 4 37 4 11 48 28 132 272

183 52 2 9 12 9 8 5 8 110 215 7 43 3 5 58 273

184 15 4 9 16 39 13 44 140 11 7 2 16 13 24 73 213

185 106 16 8 12 3 24 14 23 2 2 105 315 5 162 6 6 179 494

189 2 5 5 19 31 13 3 16 47

190 48 11 20 36 10 10 26 7 12 18 198 45 12 77 43 44 33 254 452

192 4 9 13 4 4 17

193 105 31 4 36 31 9 12 43 54 265 590 49 74 25 98 17 19 282 872

196 18 5 6 46 21 22 5 123 2 51 7 76 136 259
FY21 Q4 Page 68

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacifc Surfiner 562 21 9 12 84 3 23 64 216 216

564 16 42 35 13 27 22 2 17 174 174

567 9 1 10 61 69 94 254 498 498

569 61 10 14 76 65 10 42 44 8 109 439 439

572 16 35 2 3 68 102 59 113 398 398

579 97 17 4 6 38 138 29 7 130 466 466

580 60 9 3 81 79 20 39 24 17 332 332

583 18 16 2 35 66 36 8 140 321 321

584 14 10 22 52 128 41 2 46 315 315

590 22 17 7 34 16 58 45 4 11 214 214

593 14 9 31 12 30 261 37 229 62 18 133 836 836

595 21 11 19 47 126 388 78 76 766 766

763 114 35 28 171 367 30 3 162 6 321 1,237 1,237

768 101 42 98 13 37 507 22 63 51 320 1,254 1,254

774 190 56 56 81 147 259 7 35 1 315 1,147 1,147

777 142 25 92 98 44 218 41 8 42 75 249 1,034 1,034

785 117 17 71 74 14 375 55 418 38 16 266 1,461 1,461

796 57 39 84 74 167 73 2 169 665 665

1564 6 27 28 28 4 43 5 9 150 150

1567 12 5 18 28 48 111 111

1572 11 1 3 26 9 86 5 17 158 158

1584 15 2 54 38 9 39 157 157

1763 2 169 8 6 2 20 207 207

1768 2 6 90 9 26 2 7 142 142

1774 6 61 7 1 4 79 79

1777 11 1 194 3 14 7 230 230

1784 46 14 3 63 63

1785 125 13 5 2 145 145

1790 80 2 13 95 95

1793 4 2 5 6 17 17

1796 1 5 41 47 47

Palmetto 89 66 29 5 68 20 15 27 65 4 301 600 406 61 355 239 38 42 335 212 407 2,095 2,695

90 46 61 11 30 2 27 55 20 35 287 391 8 208 214 57 263 50 385 1,576 1,863

Pennsylvanian 42 46 3 13 8 5 5 75 23 178 159 25 24 168 156 93 12 230 70 517 1,454 1,632

43 12 6 19 11 10 8 11 30 107 170 50 46 237 90 187 12 578 1,370 1,477
FY21 Q4 Page 69

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DCT DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pere Marquette 370 6 6 11 63 228 336 638 644

371 8 16 8 29 17 78 16 49 27 269 361 439

Piedmont 73 19 14 60 10 103 103

74 111 25 15 234 70 6 64 525 525

75 136 64 87 32 100 68 89 576 576

76 84 2 56 32 30 84 288 288

77 95 58 40 50 128 74 445 445

78 22 7 18 188 53 57 345 345

Richmond / 

Newport News / 

Norfolk

65 1 17 5 100 5 91 106 325 93 16 123 112 16 28 69 42 499 824

66 15 5 69 53 2 48 6 16 12 22 148 396 251 62 123 248 266 70 118 93 274 1,505 1,901

67 57 29 10 104 6 63 6 5 50 7 6 131 474 56 20 272 142 16 13 49 123 103 100 894 1,368

82 9 13 12 27 12 5 3 7 88 7 18 11 36 124

84 5 35 44 27 6 26 39 42 164 388 60 3 324 61 23 171 13 64 719 1,107

85 124 31 10 34 10 7 16 54 87 373 45 78 2 2 127 500

86 33 6 11 87 14 27 215 8 15 416 80 90 46 29 6 16 9 276 692

87 13 49 13 32 35 93 235 15 4 60 60 29 72 131 168 539 774

88 40 67 21 10 8 2 5 58 14 225 71 6 42 115 79 20 79 412 637

93 111 3 68 86 29 24 21 91 58 10 322 823 190 27 18 38 326 123 6 6 138 142 77 1,091 1,914

94 266 29 204 49 17 10 59 47 278 2 40 1,001 173 34 8 17 321 186 10 72 83 153 1,057 2,058

95 165 11 14 52 4 80 45 8 46 50 33 127 635 205 71 212 156 172 117 144 1,077 1,712

96 4 17 5 8 7 4 8 3 56 79 15 5 92 18 12 221 277

99 40 67 3 6 4 9 13 5 56 203 180 33 112 181 2 14 89 156 58 825 1,028

125 34 70 11 82 6 3 8 42 76 332 144 4 79 82 136 18 7 102 109 157 838 1,170

157 3 4 3 4 24 38 53 10 53 64 30 41 32 283 321

164 35 6 28 13 9 2 2 44 139 46 24 40 124 49 201 4 24 512 651

174 86 32 50 68 22 10 34 34 6 41 383 158 32 65 200 50 112 23 45 145 41 871 1,254

194 4 8 17 1 9 9 9 6 63 51 7 89 87 15 26 3 29 307 370

195 2 19 8 53 9 37 128 36 53 25 14 12 3 143 271

Roanoke 145 17 4 4 2 2 36 65 15 147 53 51 17 38 321 386

147 2 24 3 1 23 2 38 93 71 3 244 95 5 21 66 39 544 637

156 19 6 1 8 23 3 10 70 41 24 51 74 20 210 280

171 78 20 62 42 77 18 6 54 219 26 146 748 264 75 7 55 3 188 357 7 148 353 131 1,588 2,336

176 128 53 65 13 39 39 220 4 561 98 86 181 187 10 2 78 5 54 701 1,262
FY21 Q4 Page 70

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

San Joaquins 710 159 78 28 181 35 10 70 32 153 746 746

711 95 30 4 23 22 4 66 13 114 371 371

712 61 83 73 38 113 37 89 28 164 686 686

713 272 22 18 10 153 137 38 40 103 793 793

714 60 62 44 10 217 45 78 84 182 782 782

715 69 68 5 39 76 61 126 2 77 523 523

716 60 118 6 53 19 31 141 4 142 574 574

717 50 16 2 42 150 45 2 74 25 150 556 556

718 169 42 12 42 83 118 107 78 134 216 1,001 1,001

719 31 49 258 113 56 3 74 41 6 93 724 724

Silver Meteor 97 5 42 20 99 3 11 12 43 2 326 563 579 201 4 334 433 15 70 321 477 776 3,210 3,773

98 84 35 54 56 23 44 10 7 92 44 37 486 667 58 614 560 48 22 123 236 890 3,218 3,704

Silver Star 91 62 6 69 8 42 6 13 6 167 235 614 541 217 146 664 443 50 16 280 590 1,479 4,426 5,040

92 14 7 93 100 8 66 2 122 73 27 512 645 53 8 302 573 124 87 285 416 1,316 3,809 4,321

Southwest Chief 3 5 5 278 349 137 1,706 1,247 127 683 198 1,038 2,204 7,967 7,972

4 1 24 25 339 64 1,061 1,379 317 181 216 1,815 1,739 7,111 7,136

Springfeld Shuttles 400 1 28 29 3 40 2 128 36 209 238

405 2 2 18 4 23 45 47

409 16 8 2 26 3 14 19 36 62

412 11 3 12 26 4 3 2 3 12 38

417 46 7 3 97 153 11 18 22 5 50 6 112 265

432 24 24 24

450 3 20 6 29 15 59 9 22 105 134

451 43 14 58 115 9 9 124

460 10 18 9 9 46 7 55 3 65 111

461 16 9 13 7 45 7 6 78 130 221 266

463 10 2 3 15 27 27 42

464 10 11 18 46 26 111 4 4 67 1 76 187

465 36 2 38 38

467 2 2 5 9 9

470 17 27 4 19 92 30 10 199 8 18 509 36 13 8 17 609 808

471 23 7 34 21 3 27 5 7 127 10 4 18 10 233 275 402
FY21 Q4 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfeld Shuttles 473 18 35 3 2 12 7 4 81 32 5 38 75 156

474 15 20 11 44 90 16 96 22 6 25 165 255

475 3 57 1 13 74 3 19 89 4 115 189

476 29 3 1 8 5 46 15 9 11 386 6 10 9 446 492

478 38 55 13 12 118 6 387 114 4 90 78 48 727 845

479 27 2 4 33 24 24 57

488 11 52 5 19 87 19 185 76 1 281 368

490 9 8 2 22 61 4 106 25 2 24 33 84 190

494 77 38 1 30 72 5 223 14 977 201 14 139 11 1,356 1,579

495 35 35 22 25 136 45 228 263

497 32 32 32

499 11 7 48 66 5 15 204 184 32 4 444 510

Sunset Ltd 1 8 45 53 239 1 30 203 577 85 378 452 714 1,598 4,277 4,330

2 84 12 49 145 218 38 203 211 810 21 470 601 701 3,273 3,418

Texas Eagle 21 28 161 4 54 247 295 55 213 254 753 29 22 352 1,476 1,542 4,991 5,238

22 10 10 7 38 30 95 430 112 3 1,486 134 917 12 299 1,166 999 5,558 5,653

Vermonter 54 19 38 9 2 5 89 10 172 9 12 21 30 143 18 91 324 496

55 132 15 97 44 9 25 12 142 7 133 616 63 60 13 116 116 32 438 22 38 898 1,514

56 54 9 61 34 64 61 45 334 74 736 84 12 106 24 83 34 46 6 431 17 183 1,026 1,762

57 4 16 7 6 12 18 6 35 104 21 14 50 7 149 5 51 297 401

Wolverine 350 27 149 59 14 741 20 1,010 101 21 101 342 263 278 1,106 2,116

351 8 84 2 94 21 317 3 529 234 1 167 18 221 31 36 520 208 279 1,715 2,244

352 299 20 17 13 12 361 125 3 258 145 10 25 205 166 479 1,416 1,777

353 23 2 30 4 7 66 34 4 18 42 71 62 66 297 363

354 44 24 30 8 146 5 257 135 65 114 71 30 698 348 465 1,926 2,183

355 49 68 72 185 8 382 51 23 175 63 20 417 229 279 1,257 1,639
FRA Quarterly Report

FY21 Q4 Page 72

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

Acela Express 2103 31 8 50 91 12 3 46 80 321

2107 10 3 2 61 76

2109 51 36 1 29 6 6 20 176 325

2122 7 11 12 52 15 33 3 21 154

2126 37 5 4 27 12 89 10 3 29 216

2150 112 12 86 17 74 581 20 71 42 6 58 1,079

2153 25 3 51 19 379 112 13 20 102 724

2154 149 9 2 36 24 41 512 79 21 20 59 952

2155 141 20 4 76 194 29 447 3 55 104 16 189 1,278

2158 155 118 37 112 321 15 57 263 12 50 1,140

2159 159 6 65 4 74 558 5 55 50 15 175 1,166

2163 159 28 76 76 13 47 520 30 85 39 11 225 1,309

2166 270 60 10 103 17 59 476 48 46 19 75 1,183

2169 276 9 11 77 14 9 455 6 25 66 16 312 1,276

2170 70 4 31 143 14 16 538 68 101 9 35 1,029

2172 130 67 72 31 101 186 31 30 45 6 119 818

2173 175 4 91 23 16 478 3 30 57 17 133 1,027

2203 26 35 61

2205 4 3 4 11

2213 4 7 4 15

2218 14 10 24

2222 7 1 8

2224 10 5 15

2248 81 80 4 19 72 5 12 273

2249 10 6 71 12 23 14 14 150

2250 5 12 70 3 14 13 15 132

2251 12 5 41 9 116 3 17 7 11 33 254

2252 18 17 30 189 15 6 23 27 325

2253 34 29 2 224 2 1 34 14 13 70 423

2254 82 4 11 5 24 165 3 11 20 10 22 357

2255 16 7 22 7 70 8 18 14 53 215

2256 5 4 8 1 7 62 22 8 9 19 145

2257 17 3 5 59 6 17 1 2 28 138

2259 15 2 83 8 30 11 11 32 192

Auto Train 52 181 673 153 2,243 3,793 1,581 396 9,020

53 268 803 79 2,221 3,835 2,817 482 10,505

Blue Water 364 5 304 86 115 1,345 45 279 2,179

365 267 292 127 2,047 330 62 3,125

California Zephyr 5 138 2,578 501 6,564 51 15,184 2,893 1,537 29,446

6 484 2,976 977 7,394 27 15,240 2,729 1,720 31,547

Capitol Corridor 520 38 15 33 60 10 156

521 262 70 24 8 35 21 10 430

522 20 2 6 20 43 14 105

523 8 27 22 15 22 37 162 33 326

524 53 40 2 35 28 237 39 434

525 10 2 12 41 99 37 201

526 40 6 19 25 201 55 346

527 135 78 21 123 391 50 798

528 14 65 32 20 34 214 38 417

531 5 312 3 24 52 116 27 539

532 8 76 9 20 42 163 50 368

535 67 7 7 26 130 17 254

Table 24: Host Railroad Responsible Train Delay Minutes
FRA Quarterly Report

FY21 Q4 Page 73

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PSR PTI RTE SMW Total

Capitol Corridor 536 13 5 18 8 64 10 118

537 42 72 35 12 96 76 155 488

538 7 97 19 41 184 89 71 508

541 152 74 75 26 29 198 44 598

542 30 31 12 13 39 126 53 304

544 38 88 8 66 36 61 47 344

545 47 3 17 19 142 14 242

546 2 44 3 39 39 116 35 278

547 94 69 2 24 28 308 57 582

551 196 22 2 154 27 401

720 23 6 17 31 19 96

723 65 44 7 26 77 11 230

724 55 1 15 11 130 56 268

727 43 57 11 8 4 121 14 258

728 17 5 12 8 199 17 258

729 5 24 29 42 138 65 303

732 15 61 14 23 41 21 175

736 5 23 23 135 73 38 297

737 22 35 8 9 82 42 198

741 19 99 2 8 12 79 16 235

742 19 10 8 63 9 109

743 34 22 4 8 9 87 8 172

744 2 22 23 24 88 28 187

745 3 2 27 72 7 111

746 20 5 6 66 19 116

747 21 118 4 122 57 322

748 2 35 16 21 102 10 186

751 2 37 27 66

Capitol Ltd 29 59 3 806 271 754 10,054 1,655 1,591 15,193

30 13 779 268 1,301 8,189 698 2,396 13,644

Cardinal 50 229 15 28 509 149 995 2,030 15 354 365 23 4,712

51 42 620 193 901 1,676 11 640 298 185 4,566

Carl Sandburg / 

Illinois Zephyr

380 106 85 40 364 373 67 177 1,212

381 240 100 79 312 1,057 30 155 1,973

382 162 73 97 394 547 30 159 1,462

383 242 78 11 456 1,000 108 200 2,095

Carolinian 79 18 19 16 604 31 230 668 1,023 19 1,247 737 276 4,888

80 130 99 649 27 339 834 1,239 17 1,218 593 5 5,150

Cascades 500 8 391 148 537 850 244 174 2,352

503 59 327 210 886 1,749 822 238 4,291

504 44 339 78 194 596 204 314 1,769

505 614 74 919 1,904 727 129 4,367

507 2 132 329 489 296 311 1,559

508 477 4 718 1,678 1,058 186 4,121

City Of New Orleans58 95 536 77 1,218 1,418 1,180 823 5,347

59 15 365 159 1,288 11 1,467 813 690 4,808

Coast Starlight 11 173 1,579 134 2,066 52 3,956 2,704 642 11,306

14 67 1,951 167 1,605 62 2,871 1,894 273 8,890

1011 110 570 49 422 4 2 558 27 1,742

1014 218 62 752 959 444 399 2,834

Crescent 19 321 69 44 1,775 260 1,625 7,117 9 1,593 1,106 306 14,225

20 22 8 43 2,103 70 1,847 7,285 2 1,377 819 8 13,584
FRA Quarterly Report

FY21 Q4 Page 74

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DCS DMW DSR DTR FTI PTI RTE Total

Downeaster 680 128 140 324 0 21 613

681 38 217 13 376 0 85 204 55 988

682 63 213 12 322 5 39 34 10 698

683 125 200 35 289 10 93 486 6 1,244

684 140 148 113 402 26 156 364 1,349

685 74 233 38 378 13 161 227 19 1,143

686 114 127 16 320 19 165 378 2 1,141

687 173 253 12 279 23 119 859

688 178 261 250 101 258 114 1,162

689 44 33 114 75 45 7 318

690 32 71 37 140

691 3 73 127 12 178 2 395

692 9 43 101 8 55 216

693 53 118 122 97 146 536

694 49 78 153 42 178 3 503

695 2 58 170 25 58 20 333

696 114 71 113 52 182 532

697 108 66 90 35 62 361

698 44 61 105 3 140 353

699 102 97 66 10 275

1689 49 37 112 8 5 211

Empire Builder 7 42 722 236 3,499 42 6,141 1,136 502 12,320

8 389 1,026 315 3,841 153 9,234 1,044 256 16,258

27 137 292 484 1,394 14 36 2,357

28 165 56 468 1,836 3 52 2,580

Ethan Allen Express290 294 117 77 245 26 93 136 988

291 268 10 117 201 43 67 149 855

292 94 18 7 38 39 16 9 221

293 51 44 38 33 166

295 116 43 34 65 11 5 30 304

296 16 12 26 102 10 166

Heartland Flyer 821 100 167 2,085 1,110 39 3,501

822 62 18 2,101 801 22 30 3,034

Hiawatha 329 43 30 8 9 23 46 159

330 316 42 25 4 9 10 406

331 154 76 110 17 22 31 11 421

332 75 29 80 48 47 6 25 310

333 275 67 60 34 28 25 21 510

334 158 77 118 19 84 22 478

335 453 63 38 13 29 34 7 637

336 134 47 71 39 88 30 20 429

337 58 25 86 8 23 32 5 237

338 235 24 43 23 62 72 40 499

339 410 24 3 9 13 24 3 486

340 211 38 1 15 31 14 13 323

341 192 162 12 3 14 3 3 389

342 119 35 7 99 19 24 303

343 20 2 2 8 40 72

Illini / Saluki 390 42 348 134 756 550 174 53 2,057

391 150 224 147 492 528 819 146 2,506

392 64 159 84 659 444 971 95 2,476

393 69 391 64 765 507 316 64 2,176
FRA Quarterly Report

FY21 Q4 Page 75

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total

Keystone 600 5 12 10 27

601 35 19 15 69

605 4 3 3 10

610 4 25 29

619 11 5 16

620 32 15 12 37 96

622 50 2 3 45 100

637 4 5 4 1 2 16

639 13 35 27 4 4 25 108

640 223 21 41 9 3 14 4 16 331

641 6 9 4 3 4 26

642 11 11

643 31 21 13 3 12 80

645 11 17 28

646 23 10 43 5 30 10 25 146

647 14 62 17 2 4 38 137

650 9 12 3 24

651 35 37 9 5 18 5 39 5 153

652 17 3 78 34 2 18 48 200

653 79 7 19 33 2 26 30 14 42 252

654 12 44 32 44 10 6 2 10 17 177

655 40 27 49 4 20 32 48 220

660 10 11 3 6 15 13 5 35 98

661 2 10 12

662 18 18

663 7 4 3 10 4 28

664 3 55 6 7 4 30 105

665 11 9 5 25

666 5 31 6 2 3 11 58

667 19 24 6 11 17 77

669 33 5 25 12 5 80

670 9 9 24 42

671 4 3 7

672 2 7 19 28

674 10 10

Lake Shore Ltd 48 470 675 454 1,131 5,664 1,010 1,306 26 10,736

49 601 5 937 285 925 4,768 3,025 861 8 11,415

448 1,698 358 17 359 835 321 230 3,818

449 1,011 18 345 135 436 623 388 129 3,085

Lincoln Service 300 241 80 182 16 1,946 228 182 2,875

301 90 272 78 65 694 567 315 2,081

302 284 46 109 42 1,320 758 54 2,613

303 8 352 70 156 60 1,232 447 255 2,580

304 182 75 69 56 1,294 321 78 2,075

305 28 230 17 60 19 827 572 102 1,855

306 5 238 34 100 19 1,353 564 96 2,409

307 305 84 89 33 1,210 262 198 2,181

Maple Leaf 63 219 350 255 498 635 206 692 18 2,873

64 250 256 162 584 6 1,187 148 633 3,226

Missouri 311 9 120 83 637 1,400 536 103 2,888

313 87 8 774 1,317 772 37 2,995

314 204 128 774 1,921 233 124 3,384

316 171 10 579 1,809 296 260 3,125
FRA Quarterly Report

FY21 Q4 Page 76

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total

New York - Albany 232 391 70 3 85 5 7 8 31 600

233 287 50 13 118 155 99 400 26 1,148

234 380 63 38 10 81 6 11 102 691

236 100 115 15 75 55 54 414

237 357 54 89 35 156 691

238 447 65 24 70 223 147 976

239 389 12 110 13 37 53 122 736

241 167 66 14 114 13 85 3 462

243 54 3 33 113 24 4 231

244 461 80 12 20 235 178 67 51 1,104

250 89 35 4 50 18 5 201

253 156 6 10 19 17 49 8 265

255 10 1 9 8 17 45

256 34 6 14 5 8 67

259 55 18 53 5 15 2 148

260 181 42 7 25 23 278

New York - Niagara 

Falls

280 695 198 101 499 589 54 507 2,643

281 532 291 90 595 1,027 479 804 5 3,823

283 461 65 398 144 564 5 1,487 78 880 40 4,122

284 275 230 342 515 0 589 288 541 2,780

On Spine Northeast Regional123 14 8 2 24

126 4 1 4 7 9 25

129 87 10 5 40 19 16 67 20 6 134 404

130 46 19 7 19 3 18 28 6 7 153

132 4 3 122 4 6 17 156

134 8 27 4 6 11 5 9 70

135 35 29 6 284 19 16 29 172 590

136 32 12 110 6 4 50 214

137 422 12 3 96 47 29 371 4 33 172 23 289 1,501

138 19 42 4 26 14 105

139 19 16 103 13 1 152

140 30 23 4 147 1 18 23 3 30 279

141 344 153 33 30 498 106 106 16 96 1,382

143 82 25 124 29 48 12 96 416

146 15 6 145 3 2 2 173

148 179 111 68 12 75 498 38 74 3 23 1,081

149 2 12 123 19 14 170

150 25 5 33 204 16 8 8 4 303

152 10 8 6 24

153 6 4 5 16 31

154 14 2 16

155 2 2 4

158 27 21 3 1 52

159 6 3 9

160 16 10 77 22 125

161 106 42 135 4 6 19 49 7 86 454

162 47 15 28 191 5 2 12 300

163 15 22 9 80 5 14 7 152

165 13 13 91 11 30 22 25 205

166 8 5 77 2 6 3 2 103

167 4 6 137 3 150

168 24 15 7 185 8 7 10 8 264

169 17 2 214 8 241
FRA Quarterly Report

FY21 Q4 Page 77

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

On Spine Northeast Regional170 614 3 5 226 19 44 547 59 62 36 22 1,637

172 365 13 32 107 9 64 436 7 3 3 77 24 8 7 1,155

173 223 23 49 129 18 18 533 26 75 27 225 1,346

175 655 4 144 55 20 271 35 70 86 103 1,443

177 264 35 24 35 633 52 10 21 141 1,215

178 288 6 59 173 44 117 310 36 74 28 8 1,143

179 34 20 428 11 33 526

182 39 5 7 27 12 1 14 8 5 22 140

183 52 2 9 12 9 8 5 8 110 215

184 15 4 9 16 39 13 44 140

185 106 16 8 12 3 24 14 23 2 2 105 315

189 2 5 5 19 31

190 149 11 20 88 21 10 485 7 12 33 836

192 4 9 13

193 105 31 4 36 31 9 12 43 54 265 590

196 18 5 6 46 21 22 5 123

Pacifc Surfiner 562 449 190 37 105 60 312 54 1,207

564 392 132 29 49 151 124 27 904

567 364 155 161 68 47 121 144 1,060

569 243 113 93 92 89 452 42 1,124

572 127 177 117 70 58 103 170 822

579 326 146 24 94 71 176 15 852

580 286 192 36 76 41 273 30 934

583 318 147 28 56 58 204 8 819

584 539 296 78 42 43 69 66 1,133

590 72 203 32 83 68 173 70 701

593 342 195 77 66 36 75 37 828

595 76 285 107 118 205 77 93 961

763 370 731 142 402 35 674 280 2,634

768 339 529 150 438 62 356 71 1,945

774 214 1,437 74 687 67 645 32 3,156

777 132 979 111 488 70 993 139 2,912

785 623 499 60 319 35 336 89 1,961

796 82 498 55 334 155 929 227 2,280

1564 73 25 15 37 9 58 7 224

1567 237 92 20 19 9 98 20 495

1572 66 77 12 35 3 37 57 287

1584 96 52 33 5 41 12 239

1763 58 27 19 104

1768 15 10 7 14 14 1 61

1774 7 75 1 15 32 4 134

1777 11 54 23 14 4 106

1784 2 3 5

1785 12 12 2 2 28

1790 7 9 9 5 30

1793 47 11 6 3 67

1796 7 16 30 53
FRA Quarterly Report

FY21 Q4 Page 78

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DCT DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

Palmetto 89 69 29 5 572 20 528 920 8 1,984 27 1,526 238 301 6,227

90 122 61 421 480 745 2,269 27 1,284 168 35 5,612

Pennsylvanian 42 46 3 122 8 108 128 1,747 5 75 529 23 2,794

43 12 6 261 11 71 69 2,085 8 11 419 30 2,983

Pere Marquette 370 163 4 338 933 40 55 1,533

371 11 455 47 311 1,554 306 37 2,721

Piedmont 73 117 31 124 959 97 38 1,366

74 253 74 354 931 17 85 1,714

75 160 28 278 1,106 134 18 1,724

76 168 23 163 344 433 18 1,149

77 172 109 286 300 99 25 991

78 159 8 119 156 129 105 676

Richmond / Newport News / Norfolk65 94 1 62 34 326 97 100 139 265 106 1,224

66 88 5 69 272 2 74 1,227 932 12 366 348 148 3,543

67 386 29 10 359 6 257 751 317 335 50 124 346 131 3,101

82 11 13 12 142 12 5 5 7 207

84 5 35 197 27 75 129 117 39 170 222 164 1,180

85 124 31 10 38 10 9 4 16 60 5 87 394

86 72 59 11 87 354 20 27 215 86 15 946

87 13 266 83 107 32 49 149 93 792

88 131 67 131 10 33 193 101 5 73 101 14 859

93 637 3 68 362 61 40 836 248 91 116 304 322 3,088

94 462 29 204 328 17 188 788 284 47 454 397 40 3,238

95 522 11 14 454 4 80 94 521 307 46 289 309 127 2,778

96 10 17 41 17 106 58 4 114 74 441

99 64 135 3 355 123 4 9 47 167 56 963

125 349 211 11 102 310 823 3 8 436 342 76 2,671

157 25 67 3 131 46 42 71 24 409

164 93 6 30 22 178 9 2 2 44 386

174 239 32 146 68 78 738 555 34 144 343 41 2,418

194 39 4 44 24 221 63 9 113 83 6 606

195 68 23 3 203 8 53 12 37 407

Roanoke 145 40 4 5 49 2 92 2 36 230

147 63 2 56 123 67 1 23 20 7 38 400

156 19 52 54 29 185 8 73 21 10 451

171 496 20 263 42 77 712 307 6 54 331 116 146 2,570

176 376 53 247 45 419 35 300 39 325 44 4 1,887

San Joaquins 710 370 109 582 1,045 916 57 3,079

711 230 21 542 555 261 55 1,664

712 275 98 614 964 963 51 2,965

713 287 38 501 1,076 897 92 2,891

714 396 101 606 1,253 1,480 75 3,911

715 308 47 586 1,014 1,537 23 3,515

716 255 43 545 990 1,196 27 3,056

717 372 17 484 993 1,367 36 3,269

718 205 39 407 593 641 75 1,960

719 257 39 408 816 1,290 23 2,833

Silver Meteor 97 752 42 20 1,026 207 1,725 2,797 12 1,600 382 326 8,889

98 1,586 35 54 887 23 229 1,974 3,778 7 1,783 570 37 10,963

Silver Star 91 1,220 6 1,195 8 167 2,080 3,431 13 6 1,997 563 235 10,921

92 397 7 93 1,277 8 371 2,340 2,566 2 2,754 667 27 10,509

Southwest Chief 3 1,081 2,323 298 4,328 215 7,694 2,438 543 18,920

4 893 2,998 504 3,915 212 8,285 2,042 619 19,468
FRA Quarterly Report

FY21 Q4 Page 79

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PSC PSR PTI RTE SMW Total

Springfeld Shuttles 400 61 45 28 134

405 2 2

409 16 8 2 26

412 11 3 12 26

417 46 7 3 97 153

450 3 20 6 29

451 43 14 58 115

460 10 18 9 9 46

461 16 36 22 13 17 104

463 10 2 3 15

464 10 11 18 46 26 111

465 36 2 38

470 17 27 4 19 92 38 10 207

471 142 7 70 51 3 27 7 7 314

473 18 35 3 2 12 7 4 81

474 15 20 11 44 90

475 3 57 1 13 74

476 29 3 1 8 5 46

478 45 51 85 60 40 281

479 27 2 4 33

488 33 181 74 5 19 312

490 9 8 2 22 61 4 106

494 77 75 186 33 72 5 448

495 7 12 47 106 23 195

497 32 32

499 17 179 10 48 254

Sunset Ltd 1 94 1,602 396 1,944 10,039 137 1,559 15,771

2 4 1,608 313 1,794 9,215 248 1,881 15,063

Texas Eagle 21 5 1,727 452 6,340 262 13,851 988 1,224 24,849

22 9 1,115 458 5,814 179 9,363 1,309 838 19,085

Vermonter 54 50 48 101 753 5 93 10 10 1,070

55 235 15 223 44 21 2,500 12 12 154 12 133 3,361

56 104 9 134 4 96 2,442 61 45 334 74 3,303

57 4 16 40 915 12 18 18 35 1,058

Wolverine 350 79 464 54 500 1,585 1,106 141 3,929

351 8 336 222 869 1,469 642 47 3,593

352 2 367 36 440 921 244 86 2,096

353 156 16 289 279 152 118 1,010

354 60 128 4 490 647 410 58 1,797

355 351 31 577 854 505 93 2,411
FY21 Q4 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2103 6 4 59 69

2107 8 8

2109 2 57 59

2122 15 5 123 143

2126 45 11 170 147 373

2150 15 13 8 16 35 331 418

2153 15 6 6 182 2 58 6 129 404

2154 29 16 69 23 7 158 302

2155 52 19 5 67 21 56 12 231 463

2158 32 16 26 35 117 226

2159 26 5 168 42 13 5 275 534

2163 26 5 285 14 37 295 662

2166 14 8 3 12 296 333

2169 21 3 317 26 183 230 780

2170 11 9 20 15 315 370

2172 2 25 167 17 8 236 455

2173 9 47 16 170 88 6 105 198 639

2203 7 62 69

2205 17 17

2213 15 15

2218 10 14 24

2222 32 173 2 207

2224 4 111 114 4 233

2248 11 6 1 2 24 44

2249 6 2 41 201 37 287

2250 2 26 28

2251 12 116 66 194

2252 8 29 5 35 77

2253 101 12 31 30 90 89 353

2254 8 10 21 3 125 55 222

2255 12 115 35 162

2256 1 38 39

2257 19 41 29 21 110

2259 38 4 3 16 61

Auto Train 52 64 9 45 112 450 680

53 287 1,139 5 27 1,546 3,004

Table 25: Third-Party Responsible Train Delay Minutes
FY21 Q4 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train DBS MBO NOD POL TRS WTR Total

Blue Water 364 55 116 1,211 38 240 23 1,683

365 59 2,119 20 11 84 2,293

California Zephyr 5 297 191 1,460 500 460 2,160 5,068

6 187 260 1,499 608 114 2,991 5,659

Capitol Corridor 520 45 112 41 35 233

521 12 84 261 47 2 406

522 27 152 23 202

523 2 38 211 93 32 376

524 22 80 151 153 406

525 14 57 31 2 104

526 90 46 6 142

527 34 432 44 14 524

528 111 302 47 460

531 4 61 208 14 91 378

532 173 431 24 628

535 89 65 48 202

536 57 178 102 337

537 1 46 55 80 27 209

538 69 438 232 3 742

541 5 157 15 80 10 267

542 4 73 90 430 5 602

544 39 106 67 229 9 450

545 70 71 12 153

546 12 32 130 180 1 355

547 109 44 138 37 328

551 40 142 68 144 394

720 22 23 7 52

723 13 16 36 65

724 20 19 2 41

727 68 1 69

728 40 2 16 237 295

729 48 139 1 188
FY21 Q4 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Capitol Corridor 732 21 44 7 13 85

736 19 109 65 80 273

737 18 18 14 36 30 116

741 61 22 2 85

742 26 33 39 19 117

743 17 76 1 73 167

744 21 45 162 228

745 68 17 91 22 198

746 175 8 96 161 440

747 14 92 20 126

748 3 4 54 108 74 243

751 50 23 61 134

Capitol Ltd 29 8 122 918 364 301 1,208 2,921

30 33 63 121 184 65 681 1,147

Cardinal 50 252 684 68 646 92 433 2,175

51 8 19 7 641 80 40 681 1,476

Carl Sandburg / 

Illinois Zephyr

380 12 123 10 24 9 178

381 189 74 33 296

382 1 75 23 75 174

383 170 9 123 164 466

Carolinian 79 5 18 941 306 23 1,301 2,594

80 26 976 107 240 230 1,877 3,456

Cascades 500 108 552 194 430 1,284

503 37 114 121 270 63 491 1,096

504 17 78 13 99 9 216

505 42 72 148 51 46 368 727

507 104 89 9 3 205

508 147 177 97 36 532 989

City Of New Orleans 58 3 24 3,379 86 95 791 4,378

59 23 4,606 78 38 442 5,187

Coast Starlight 11 23 183 3,399 194 515 361 4,675

14 58 248 1,573 588 1,306 66 3,839

1011 15 15 616 57 9 76 788

1014 22 51 9 422 8 539 1,051
FY21 Q4 Page 83

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS WTR Total

Crescent 19 174 4,459 227 474 608 5,942

20 11 144 3,980 116 625 236 5,112

Downeaster 680 308 2 310

681 1 2 6 8 17

682 3 158 161

683 3 6 27 8 195 239

684 24 2 40 66

685 10 12 167 189

686 118 4 184 306

687 36 77 3 75 191

688 616 173 54 843

689 2 154 2 158

690 145 2 2 149

691 4 2 6

692 6 72 78

693 2 2

694 22 22

695 12 33 45

696 3 71 4 78

697 23 7 30

698 177 177

699 17 3 20

1689 70 70

Empire Builder 7 66 128 8,539 263 495 240 9,731

8 157 42 4,074 292 271 236 5,072

27 78 185 88 4 355

28 62 138 1 223 424

Ethan Allen Express 290 4 349 6 359

291 14 91 40 25 218 388

292 8 99 5 112

293 3 40 5 48

295 24 43 67

296 93 7 5 105

Heartland Flyer 821 18 25 48 91

822 4 29 1 34
FY21 Q4 Page 84

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Hiawatha 329 30 30

330 385 385

331 8 17 25

332 71 71

333 2 17 19

334 3 159 162

335 6 37 43

336 5 10 29 6 50

337 11 7 125 143

339 135 65 50 250

340 12 12

341 15 25 2 12 54

342 13 7 21 41

Illini / Saluki 390 3 18 47 9 8 21 106

391 9 10 19

392 56 18 1 32 107

393 12 59 24 271 5 371

Keystone 600 71 71

601 114 27 141

605 13 55 196 264

611 16 16

615 15 15

619 19 19

620 9 478 487

622 204 204

637 15 10 25

639 29 29

640 6 6 32 20 64

641 106 4 110

642 30 30

643 164 164

645 43 9 72 124
FY21 Q4 Page 85

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Keystone 646 25 12 5 4 114 160

647 46 216 262

650 5 98 103

651 23 8 181 212

652 182 182

653 16 19 20 240 295

654 27 17 254 298

655 224 224

660 5 110 115

661 38 38

662 38 38

663 6 45 51

664 69 69

665 194 31 225

666 3 44 47

667 7 69 76

669 10 9 39 58

670 3 170 173

671 61 20 81

672 8 8

Lake Shore Ltd 48 20 23 1,351 329 42 781 2,546

49 10 94 1,414 287 96 313 2,214

448 93 81 22 6 213 415

449 200 12 257 469

Lincoln Service 300 18 1,204 17 3 36 1,278

301 832 29 861

302 87 7 1,503 80 24 1,701

303 2 6 844 16 105 126 1,099

304 5 1,315 122 86 2 1,530

305 9 10 651 32 33 735

306 2,035 208 1 68 2,312

307 5 1,372 27 70 39 1,513

Maple Leaf 63 15 367 21 4 392 799

64 3 1,017 27 438 1,485
FY21 Q4 Page 86

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS WTR Total

Missouri 311 374 38 9 421

313 16 444 19 28 96 603

314 181 107 7 21 316

316 5 169 87 4 2 267

New York - Albany 232 9 71 80

233 17 18 26 27 88

234 20 20

236 5 3 8

237 99 2 43 144

238 10 8 9 35 62

239 2 275 25 302

241 71 86 51 208

243 135 54 54 243

244 2 20 413 435

250 72 22 94

253 103 103

255 21 21

256 20 20

259 14 2 28 44

260 13 20 32 65

New York - Niagara 

Falls

280 963 25 42 1,030

281 6 153 219 469 847

283 113 51 12 523 699

284 44 1,407 27 3 76 1,557

On Spine Northeast 

Regional

123 4 19 7 30

126 11 11

129 4 5 19 24 180 232

130 20 44 64

132 7 28 35

134 4 37 41

135 1 73 59 79 212
FY21 Q4 Page 87

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast 

Regional

136 19 71 90

137 18 28 41 45 12 190 382 716

138 5 232 90 327

139 2 7 42 18 69

140 18 318 110 446

141 19 139 27 3 197 385

143 15 4 180 199

146 5 18 14 133 170

148 25 124 87 74 18 636 964

149 83 22 105

150 12 27 23 62

152 30 30

153 4 23 27

154 4 4

155 23 23

158 77 296 373

159 6 32 38

160 5 4 7 26 42

161 9 7 7 44 78 101 246

162 4 17 1 67 89

163 10 54 24 88

165 9 107 14 42 172

166 38 4 34 301 36 413

167 43 66 43 152

168 5 7 107 13 46 178

169 13 23 10 7 53

170 2 5 9 7 175 198

172 15 9 31 42 108 205

173 11 10 130 4 9 249 413

175 13 72 34 11 88 84 215 517

177 533 59 62 309 963

178 13 253 229 7 466 968

179 8 5 248 12 3 286 562

182 31 12 8 70 121

183 9 9 82 100

184 5 97 102

185 35 121 156
FY21 Q4 Page 88

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train DBS MBO NOD POL TRS WTR Total

On Spine Northeast 

Regional

189 164 24 188

190 7 174 5 13 105 304

192 7 7

193 3 3 165 171

196 57 57

Pacifc Surfiner 562 659 71 730

564 276 74 4 354

567 91 24 228 343

569 2 220 142 34 40 438

572 15 257 272

579 343 41 86 470

580 613 31 128 772

583 532 58 25 615

584 159 39 77 275

590 377 110 54 40 581

593 761 195 100 1,056

595 294 60 6 11 371

763 8 477 39 184 29 737

768 4 681 205 68 13 971

774 733 39 8 31 811

777 83 852 60 261 1,256

785 5 595 69 16 685

796 86 1,141 188 125 125 1,665

1564 17 150 1 168

1567 76 11 3 20 110

1572 57 57

1584 92 11 155 258

1763 5 5

1768 20 5 25

1774 37 2 39

1777 1 1

1784 21 21

1785 6 2 8

1790 13 13

1793 13 13
FY21 Q4 Page 89

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Palmetto 89 11 6 32 584 26 3 1,517 2,179

90 178 204 424 271 27 1,997 3,101

Pennsylvanian 42 1 4 11 65 2 237 320

43 42 1 4 13 282 342

Pere Marquette 370 27 88 174 151 440

371 7 398 249 123 8 785

Piedmont 73 6 220 5 55 286

74 10 133 23 50 64 280

75 38 67 65 20 11 201

76 250 23 314 38 625

77 4 41 140 4 52 241

78 22 223 55 256 56 612

Richmond / Newport 

News / Norfolk

65 12 83 20 91 206

66 16 274 16 219 215 282 37 1,175 2,234

67 6 11 3 363 22 2 138 545

82 4 18 42 64

84 18 6 962 61 10 1 208 1,266

85 11 6 11 85 113

86 40 25 51 50 20 90 276

87 38 29 20 185 152 424

88 11 235 167 151 4 59 627

93 11 20 19 431 201 21 4 885 1,592

94 30 13 24 304 19 42 590 1,022

95 26 38 40 239 120 90 7 1,475 2,035

96 26 21 38 14 99

99 90 27 9 209 445 780

125 7 141 260 83 25 4 1,416 1,936

157 20 43 368 431

164 9 7 16 19 68 119

174 25 34 645 93 15 159 971

194 53 44 48 145

195 17 60 13 171 64 325

Roanoke 145 3 28 14 43 88

147 44 11 21 36 152 189 453

156 157 6 19 8 190

171 5 53 9 306 94 35 324 826

176 27 15 7 473 37 18 158 735
FY21 Q4 Page 90

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS WTR Total

San Joaquins 710 624 35 90 749

711 4 1,329 45 88 1,466

712 180 664 42 23 909

713 3 736 121 65 925

714 8 472 306 644 1,430

715 223 141 148 512

716 484 332 7 823

717 421 235 137 793

718 11 2 686 84 262 1,045

719 10 486 152 248 896

Silver Meteor 97 5 25 30 2,619 114 381 535 3,709

98 11 31 35 1,865 557 285 1,035 3,819

Silver Star 91 27 360 1,006 279 264 1,847 3,783

92 16 9 2,296 274 463 1,305 4,363

Southwest Chief 3 8 113 3,066 462 117 1,021 4,787

4 4 55 2,853 147 278 623 3,960

Springfeld Shuttles 400 75 75

405 33 33

409 18 18

412 29 29

417 10 151 161

432 32 32

450 37 37

451 189 189

460 8 2 20 30

461 21 88 8 13 20 150

463 36 36

464 10 53 63

465 7 6 13

467 8 2 10

470 128 128

471 159 214 373

473 156 156

474 15 7 168 190
FY21 Q4 Page 91

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Springfeld Shuttles 475 89 26 113 228

476 43 255 298

478 83 40 172 295

479 76 76

488 8 48 28 84

490 0 54 54

494 137 74 113 313 637

495 44 119 163

497 2 2

499 26 8 34

Sunset Ltd 1 24 18 609 678 511 745 2,585

2 70 59 29 429 686 245 461 1,979

Texas Eagle 21 75 5 3,730 468 438 396 5,112

22 189 25 4,596 271 121 79 5,281

Vermonter 54 47 116 6 84 253

55 70 45 9 58 286 468

56 16 42 83 19 17 324 501

57 26 13 8 34 46 127

Wolverine 350 9 53 429 35 25 29 580

351 50 101 10 53 168 382

352 8 92 68 22 35 39 264

353 16 20 14 50

354 118 39 194 17 629 45 1,042

355 10 25 51 25 161 144 416
FY21 Q4 Page 92

FRA Quarterly Report Appendix 3: Schedule Status by Train

Appendix 3: Schedule Status by Train

Table 26. Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Acela 2100 Amtrak Certifed Acela 2164 Amtrak Certifed

2103 Amtrak Certifed MNRR Uncertifed

2104 Amtrak Certifed 2165 Amtrak Certifed

2107 Amtrak Certifed MNRR Uncertifed

2109 Amtrak Certifed 2166 Amtrak Certifed

2110 Amtrak Certifed MNRR Certifed

2117 Amtrak Certifed 2167 Amtrak Certifed

2119 Amtrak Certifed MNRR Uncertifed

2121 Amtrak Certifed 2168 Amtrak Certifed

2122 Amtrak Certifed MNRR Uncertifed

2124 Amtrak Certifed 2169 Amtrak Certifed

2126 Amtrak Certifed MNRR Certifed

2128 Amtrak Certifed 2170 Amtrak Certifed

2150 Amtrak Certifed MNRR Certifed

MNRR Certifed 2171 Amtrak Certifed

2151 Amtrak Certifed MNRR Uncertifed

MNRR Uncertifed 2172 Amtrak Certifed

2153 Amtrak Certifed MNRR Certifed

MNRR Certifed 2173 Amtrak Certifed

2154 Amtrak Certifed MNRR Certifed

MNRR Certifed 2175 Amtrak Certifed

2155 Amtrak Certifed MNRR Uncertifed

MNRR Certifed 2190 Amtrak Certifed

2158 Amtrak Certifed MNRR Uncertifed

MNRR Certifed 2203 Amtrak Certifed

2159 Amtrak Certifed 2205 Amtrak Certifed

MNRR Certifed 2208 Amtrak Certifed

2160 Amtrak Certifed 2213 Amtrak Certifed

MNRR Uncertifed 2215 Amtrak Certifed

2163 Amtrak Certifed 2218 Amtrak Certifed

MNRR Certifed 2222 Amtrak Certifed
FY21 Q4 Page 93

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Acela 2224 Amtrak Certifed Adirondack 68 Amtrak Certifed

2228 Amtrak Certifed CN Disputed

2248 Amtrak Certifed CP Certifed

MNRR Certifed MNRR Uncertifed

2249 Amtrak Certifed 69 Amtrak Certifed

MNRR Certifed CN Disputed

2250 Amtrak Certifed CP Certifed

MNRR Certifed MNRR Uncertifed

2251 Amtrak Certifed Auto Train 52 CSX Certifed

MNRR Certifed FR Certifed

2252 Amtrak Certifed 53 CSX Disputed

MNRR Certifed FR Certifed

2253 Amtrak Certifed Blue Water 364 Amtrak Certifed

MNRR Certifed CN Certifed

2254 Amtrak Certifed MIDOT Certifed

MNRR Certifed NS Disputed

2255 Amtrak Certifed 365 Amtrak Certifed

MNRR Certifed CN Certifed

2256 Amtrak Certifed MIDOT Certifed

MNRR Certifed NS Disputed

2257 Amtrak Certifed California Zephyr 5 Amtrak Certifed

MNRR Certifed BNSF Certifed

2258 Amtrak Certifed UP Disputed

MNRR Uncertifed 6 Amtrak Certifed

2259 Amtrak Certifed BNSF Certifed

MNRR Certifed UP Disputed

2260 Amtrak Certifed

MNRR Uncertifed

2261 Amtrak Certifed

MNRR Uncertifed

2275 Amtrak Certifed

MNRR Uncertifed

2290 Amtrak Certifed

MNRR Uncertifed

2401 Amtrak Certifed

2402 Amtrak Certifed
FY21 Q4 Page 94

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Capitol Corridor 520 UP Certifed Capitol Corridor 720 UP Certifed

521 UP Certifed 723 UP Certifed

522 UP Certifed 724 UP Certifed

523 UP Certifed 727 UP Certifed

524 UP Certifed 728 UP Certifed

525 UP Certifed 729 UP Certifed

526 UP Certifed 732 UP Certifed

527 UP Certifed 733 UP Certifed

528 UP Certifed 734 UP Certifed

529 UP Certifed 736 UP Certifed

530 UP Certifed 737 UP Certifed

531 UP Certifed 738 UP Certifed

532 UP Certifed 741 UP Certifed

534 UP Certifed 742 UP Certifed

535 UP Certifed 743 UP Certifed

536 UP Certifed 744 UP Certifed

537 UP Certifed 745 UP Certifed

538 UP Certifed 746 UP Certifed

540 UP Certifed 747 UP Certifed

541 UP Certifed 748 UP Certifed

542 UP Certifed 749 UP Certifed

543 UP Certifed 751 UP Certifed

544 UP Certifed Capitol Limited 29 Amtrak Certifed

545 UP Certifed CSX Certifed

546 UP Certifed NS Disputed

547 UP Certifed 30 Amtrak Certifed

548 UP Certifed CSX Certifed

549 UP Certifed NS Disputed

551 UP Certifed

553 UP Certifed
FY21 Q4 Page 95

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Cardinal 50 Amtrak Certifed Cascades 500 BNSF Certifed

BBrRR Certifed UP Certifed

CSX Disputed 503 BNSF Certifed

Metra Certifed UP Certifed

NS Disputed 504 BNSF Certifed

UP Certifed 505 BNSF Certifed

51 Amtrak Certifed UP Certifed

BBrRR Certifed 507 BNSF Certifed

CSX Certifed 508 BNSF Certifed

Metra Certifed UP Certifed

NS Disputed 516 BNSF Disputed

UP Certifed 517 BNSF Disputed

Carl Sandburg / 

Illinois Zephyr

380 Amtrak Certifed 518 BNSF Disputed

BNSF Certifed 519 BNSF Disputed

381 Amtrak Certifed City Of New 

Orleans

58 Amtrak Certifed

BNSF Certifed CN Disputed

382 Amtrak Certifed 59 Amtrak Certifed

BNSF Certifed CN Disputed

383 Amtrak Certifed Coast Starlight 11 BNSF Certifed

BNSF Certifed SCRRA Certifed

Carolinian 79 Amtrak Certifed UP Certifed

CSX Certifed 14 BNSF Certifed

NS Certifed SCRRA Certifed

80 Amtrak Certifed UP Certifed

CSX Certifed Crescent 19 Amtrak Certifed

NS Certifed CSX Certifed

NS Certifed

20 Amtrak Certifed

CSX Certifed

NS Certifed
FY21 Q4 Page 96

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Downeaster 680 MBTA Certifed Downeaster 695 MBTA Certifed

PanAm Certifed PanAm Certifed

681 MBTA Certifed 696 MBTA Certifed

PanAm Certifed PanAm Certifed

682 MBTA Certifed 697 MBTA Certifed

PanAm Certifed PanAm Certifed

683 MBTA Certifed 698 MBTA Certifed

PanAm Certifed PanAm Certifed

684 MBTA Certifed 699 MBTA Certifed

PanAm Certifed PanAm Certifed

685 MBTA Certifed Empire Builder 7 Amtrak Certifed

PanAm Certifed BNSF Certifed

686 MBTA Certifed CP Certifed

PanAm Certifed Metra Certifed

687 MBTA Certifed 8 Amtrak Certifed

PanAm Certifed BNSF Certifed

688 MBTA Certifed CP Certifed

PanAm Certifed Metra Certifed

689 MBTA Certifed 27 BNSF Certifed

PanAm Certifed 28 BNSF Certifed

690 MBTA Certifed

PanAm Certifed

691 MBTA Certifed

PanAm Certifed

692 MBTA Certifed

PanAm Certifed

693 MBTA Certifed

PanAm Certifed

694 MBTA Certifed

PanAm Certifed
FY21 Q4 Page 97

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Ethan Allen Express290 Amtrak Certifed Hiawatha 329 Amtrak Certifed

CP Certifed CP Certifed

MNRR Uncertifed Metra Certifed

VTR Certifed 330 Amtrak Certifed

291 Amtrak Certifed CP Certifed

CP Certifed Metra Certifed

MNRR Uncertifed 331 Amtrak Certifed

VTR Certifed CP Certifed

292 Amtrak Certifed Metra Certifed

CP Certifed 332 Amtrak Certifed

MNRR Certifed CP Certifed

VTR Certifed Metra Certifed

293 Amtrak Certifed 333 Amtrak Certifed

CP Certifed CP Certifed

MNRR Uncertifed Metra Certifed

VTR Certifed 334 Amtrak Certifed

295 Amtrak Certifed CP Certifed

CP Certifed Metra Certifed

MNRR Uncertifed 335 Amtrak Certifed

VTR Certifed CP Certifed

296 Amtrak Certifed Metra Certifed

CP Certifed 336 Amtrak Certifed

MNRR Certifed CP Certifed

VTR Certifed Metra Certifed

Heartland Flyer 821 BNSF Certifed 337 Amtrak Certifed

822 BNSF Certifed CP Certifed

Metra Certifed
FY21 Q4 Page 98

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Hiawatha 338 Amtrak Certifed Keystone 600 Amtrak Certifed

CP Certifed 601 Amtrak Certifed

Metra Certifed 605 Amtrak Certifed

339 Amtrak Certifed 607 Amtrak Certifed

CP Certifed 609 Amtrak Certifed

Metra Certifed 610 Amtrak Certifed

340 Amtrak Certifed 611 Amtrak Certifed

CP Certifed 612 Amtrak Certifed

Metra Certifed 615 Amtrak Certifed

341 Amtrak Certifed 618 Amtrak Certifed

CP Certifed 619 Amtrak Certifed

Metra Certifed 620 Amtrak Certifed

342 Amtrak Certifed 622 Amtrak Certifed

CP Certifed 637 Amtrak Certifed

Metra Certifed 639 Amtrak Certifed

343 Amtrak Certifed 640 Amtrak Certifed

CP Certifed 641 Amtrak Certifed

Metra Certifed 642 Amtrak Certifed

Illini / Saluki 390 Amtrak Certifed 643 Amtrak Certifed

CN Disputed 644 Amtrak Certifed

391 Amtrak Certifed 645 Amtrak Certifed

CN Disputed 646 Amtrak Certifed

392 Amtrak Certifed 647 Amtrak Certifed

CN Disputed 648 Amtrak Certifed

393 Amtrak Certifed 649 Amtrak Certifed

CN Disputed 650 Amtrak Certifed

651 Amtrak Certifed

652 Amtrak Certifed

653 Amtrak Certifed

654 Amtrak Certifed
FY21 Q4 Page 99

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Keystone 655 Amtrak Certifed Lincoln Service 300 Amtrak Certifed

656 Amtrak Certifed CN Certifed

658 Amtrak Certifed UP Certifed

660 Amtrak Certifed 301 Amtrak Certifed

661 Amtrak Certifed CN Certifed

662 Amtrak Certifed UP Certifed

663 Amtrak Certifed 302 Amtrak Certifed

664 Amtrak Certifed CN Certifed

665 Amtrak Certifed UP Certifed

666 Amtrak Certifed 303 Amtrak Certifed

667 Amtrak Certifed CN Certifed

669 Amtrak Certifed UP Certifed

670 Amtrak Certifed 304 Amtrak Certifed

671 Amtrak Certifed CN Certifed

672 Amtrak Certifed UP Certifed

674 Amtrak Certifed 305 Amtrak Certifed

Lake Shore 

Limited

48 Amtrak Certifed CN Certifed

CSX Disputed UP Certifed

MNRR Certifed 306 Amtrak Certifed

NS Disputed CN Certifed

49 Amtrak Certifed UP Certifed

CSX Disputed 307 Amtrak Certifed

MNRR Certifed CN Certifed

NS Disputed UP Certifed

448 Amtrak Certifed Maple Leaf 63 Amtrak Certifed

CSX Certifed CSX Certifed

MBTA Certifed MNRR Uncertifed

449 Amtrak Certifed 64 Amtrak Certifed

CSX Certifed CSX Certifed

MBTA Certifed MNRR Certifed
FY21 Q4 Page 100

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Missouri 311 UP Certifed New York - Albany 252 Amtrak Certifed

313 UP Certifed MNRR Uncertifed

314 UP Certifed 253 Amtrak Certifed

316 UP Certifed MNRR Certifed

New York - Albany 230 Amtrak Certifed 254 Amtrak Certifed

MNRR Uncertifed MNRR Uncertifed

232 Amtrak Certifed 255 Amtrak Certifed

MNRR Certifed MNRR Certifed

233 Amtrak Certifed 256 Amtrak Certifed

MNRR Uncertifed MNRR Certifed

234 Amtrak Certifed 259 Amtrak Certifed

MNRR Certifed MNRR Certifed

235 Amtrak Certifed 260 Amtrak Certifed

MNRR Uncertifed MNRR Uncertifed

236 Amtrak Certifed 261 Amtrak Certifed

MNRR Certifed MNRR Uncertifed

237 Amtrak Certifed New York - Niagara Falls280 Amtrak Certifed

MNRR Certifed CSX Certifed

238 Amtrak Certifed MNRR Uncertifed

MNRR Certifed 281 Amtrak Certifed

239 Amtrak Certifed CSX Certifed

MNRR Certifed MNRR Uncertifed

241 Amtrak Certifed 283 Amtrak Certifed

MNRR Certifed CSX Certifed

242 Amtrak Certifed MNRR Uncertifed

MNRR Uncertifed 284 Amtrak Certifed

243 Amtrak Certifed CSX Certifed

MNRR Certifed MNRR Uncertifed

244 Amtrak Certifed 288 Amtrak Certifed

MNRR Certifed CSX Certifed

245 Amtrak Certifed MNRR Uncertifed

MNRR Uncertifed

250 Amtrak Certifed

MNRR Certifed
FY21 Q4 Page 101

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Northeast Regional111 Amtrak Certifed Northeast Regional148 Amtrak Certifed

123 Amtrak Certifed MNRR Certifed

124 Amtrak Certifed 149 Amtrak Certifed

126 Amtrak Certifed MNRR Uncertifed

127 Amtrak Certifed 150 Amtrak Certifed

129 Amtrak Certifed MNRR Certifed

130 Amtrak Certifed 151 Amtrak Certifed

131 Amtrak Certifed 152 Amtrak Certifed

132 Amtrak Certifed 153 Amtrak Certifed

MNRR Uncertifed 154 Amtrak Certifed

133 Amtrak Certifed 155 Amtrak Certifed

134 Amtrak Certifed 158 Amtrak Certifed

135 Amtrak Certifed 159 Amtrak Certifed

MNRR Certifed 160 Amtrak Certifed

136 Amtrak Certifed MNRR Certifed

MNRR Certifed 161 Amtrak Certifed

137 Amtrak Certifed MNRR Certifed

MNRR Certifed 162 Amtrak Certifed

138 Amtrak Certifed MNRR Certifed

139 Amtrak Certifed 163 Amtrak Certifed

MNRR Certifed MNRR Uncertifed

140 Amtrak Certifed 165 Amtrak Certifed

MNRR Certifed MNRR Certifed

141 Amtrak Certifed 166 Amtrak Certifed

MNRR Certifed MNRR Certifed

143 Amtrak Certifed 167 Amtrak Certifed

MNRR Certifed MNRR Certifed

146 Amtrak Certifed 168 Amtrak Certifed

MNRR Certifed MNRR Certifed
FY21 Q4 Page 102

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Northeast Regional169 Amtrak Certifed Pacifc Surfiner 561 BNSF Certifed

MNRR Certifed SCRRA Certifed

170 Amtrak Certifed SDNRR Certifed

MNRR Certifed 562 BNSF Certifed

172 Amtrak Certifed SCRRA Certifed

MNRR Certifed SDNRR Certifed

173 Amtrak Certifed 564 BNSF Certifed

MNRR Certifed SCRRA Certifed

175 Amtrak Certifed SDNRR Certifed

MNRR Certifed 565 BNSF Certifed

177 Amtrak Certifed SCRRA Certifed

MNRR Certifed SDNRR Certifed

178 Amtrak Certifed 566 BNSF Certifed

MNRR Certifed SCRRA Certifed

179 Amtrak Certifed SDNRR Certifed

MNRR Certifed 569 BNSF Certifed

180 Amtrak Certifed SCRRA Certifed

182 Amtrak Certifed SDNRR Certifed

183 Amtrak Certifed 572 BNSF Certifed

184 Amtrak Certifed SCRRA Certifed

185 Amtrak Certifed SDNRR Certifed

186 Amtrak Certifed 573 BNSF Certifed

187 Amtrak Certifed SCRRA Certifed

189 Amtrak Certifed SDNRR Certifed

190 Amtrak Certifed 578 BNSF Certifed

MNRR Certifed SCRRA Certifed

192 Amtrak Certifed SDNRR Certifed

193 Amtrak Certifed

196 Amtrak Certifed
FY21 Q4 Page 103

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Pacifc Surfiner 579 BNSF Certifed Pacifc Surfiner 767 BNSF Certifed

SCRRA Certifed SCRRA Certifed

SDNRR Certifed SDNRR Certifed

580 BNSF Certifed UP Certifed

SCRRA Certifed 768 BNSF Certifed

SDNRR Certifed SCRRA Certifed

583 BNSF Certifed SDNRR Certifed

SCRRA Certifed UP Certifed

SDNRR Certifed 774 BNSF Certifed

584 BNSF Certifed SCRRA Certifed

SCRRA Certifed SDNRR Certifed

SDNRR Certifed UP Certifed

590 BNSF Certifed 777 BNSF Certifed

SCRRA Certifed SCRRA Certifed

SDNRR Certifed SDNRR Certifed

591 BNSF Certifed UP Certifed

SCRRA Certifed 782 BNSF Certifed

SDNRR Certifed SCRRA Certifed

593 BNSF Certifed SDNRR Certifed

SCRRA Certifed UP Certifed

SDNRR Certifed 785 BNSF Certifed

595 BNSF Certifed SCRRA Certifed

SCRRA Certifed SDNRR Certifed

SDNRR Certifed UP Certifed

759 SCRRA Certifed 792 BNSF Certifed

UP Certifed SCRRA Certifed

763 BNSF Certifed SDNRR Certifed

SCRRA Certifed UP Certifed

SDNRR Certifed

UP Certifed
FY21 Q4 Page 104

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Pacifc Surfiner 796 BNSF Certifed Pacifc Surfiner 1591 BNSF Certifed

SCRRA Certifed SCRRA Certifed

SDNRR Certifed SDNRR Certifed

UP Certifed 1761 BNSF Certifed

1564 BNSF Certifed SCRRA Certifed

SCRRA Certifed SDNRR Certifed

SDNRR Certifed UP Certifed

1565 BNSF Certifed 1767 BNSF Certifed

SCRRA Certifed SCRRA Certifed

SDNRR Certifed SDNRR Certifed

1566 BNSF Certifed UP Certifed

SCRRA Certifed Palmetto 89 Amtrak Certifed

SDNRR Certifed CSX Disputed

1569 BNSF Certifed 90 Amtrak Certifed

SCRRA Certifed CSX Disputed

SDNRR Certifed Pennsylvanian 42 Amtrak Certifed

1572 BNSF Certifed NS Certifed

SCRRA Certifed 43 Amtrak Certifed

SDNRR Certifed NS Disputed

1573 BNSF Certifed Pere Marquette 370 Amtrak Certifed

SCRRA Certifed CSX Certifed

SDNRR Certifed NS Disputed

1584 BNSF Certifed 371 Amtrak Certifed

SCRRA Certifed CSX Certifed

SDNRR Certifed NS Disputed

1590 BNSF Certifed Piedmont 73 NS Certifed

SCRRA Certifed 74 NS Disputed

SDNRR Certifed 75 NS Disputed

76 NS Certifed

77 NS Certifed

78 NS Certifed
FY21 Q4 Page 105

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Richmond / 

Newport News / 

Norfolk

65 Amtrak Certifed Richmond / 

Newport News / 

Norfolk

94 Amtrak Certifed

CSX Certifed CSX Certifed

MNRR Certifed MNRR Certifed

66 Amtrak Certifed NS Certifed

CSX Certifed 95 Amtrak Certifed

MNRR Certifed CSX Certifed

67 Amtrak Certifed MNRR Certifed

CSX Certifed NS Certifed

MNRR Certifed 96 Amtrak Certifed

82 Amtrak Certifed CSX Certifed

CSX Certifed MNRR Certifed

MNRR Uncertifed 99 Amtrak Certifed

NS Certifed CSX Certifed

84 Amtrak Certifed MNRR Certifed

CSX Certifed 125 Amtrak Certifed

NS Certifed CSX Certifed

85 Amtrak Certifed 157 Amtrak Certifed

CSX Certifed CSX Certifed

86 Amtrak Certifed MNRR Certifed

CSX Certifed NS Certifed

MNRR Certifed 164 Amtrak Certifed

87 Amtrak Certifed CSX Certifed

CSX Certifed MNRR Certifed

NS Certifed 174 Amtrak Certifed

88 Amtrak Certifed CSX Certifed

CSX Certifed MNRR Certifed

MNRR Certifed 194 Amtrak Certifed

NS Certifed CSX Certifed

93 Amtrak Certifed MNRR Certifed

CSX Certifed 195 Amtrak Certifed

MNRR Certifed CSX Certifed

NS Certifed MNRR Certifed
FY21 Q4 Page 106

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Roanoke 145 Amtrak Certifed San Joaquins 713 BNSF Certifed

CSX Certifed UP Certifed

NS Certifed 714 BNSF Certifed

147 Amtrak Certifed UP Certifed

CSX Certifed 715 BNSF Certifed

MNRR Certifed UP Certifed

NS Certifed 716 BNSF Certifed

156 Amtrak Certifed UP Certifed

CSX Certifed 717 BNSF Certifed

NS Certifed UP Certifed

171 Amtrak Certifed 718 BNSF Certifed

CSX Certifed UP Certifed

MNRR Certifed 719 BNSF Certifed

NS Certifed UP Certifed

176 Amtrak Certifed Silver Meteor 97 Amtrak Certifed

CSX Certifed CSX Disputed

MNRR Certifed Fla DOT Certifed

NS Certifed FR Certifed

San Joaquins 701 BNSF Certifed 98 Amtrak Certifed

UP Certifed CSX Disputed

702 BNSF Certifed Fla DOT Certifed

UP Certifed FR Certifed

703 BNSF Certifed Silver Star 91 Amtrak Certifed

UP Certifed CSX Disputed

704 BNSF Certifed Fla DOT Certifed

UP Certifed FR Certifed

710 BNSF Certifed NS Disputed

UP Certifed 92 Amtrak Certifed

711 BNSF Certifed CSX Disputed

UP Certifed Fla DOT Certifed

712 BNSF Certifed FR Certifed

UP Certifed NS Disputed
FY21 Q4 Page 107

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Southwest Chief 3 Amtrak Certifed Springfeld Shuttles478 Amtrak Certifed

BNSF Disputed MADOT Certifed

NMDOT Certifed 479 Amtrak Certifed

SCRRA Certifed 488 Amtrak Certifed

4 Amtrak Certifed MADOT Certifed

BNSF Disputed 490 Amtrak Certifed

NMDOT Certifed 494 Amtrak Certifed

SCRRA Certifed MADOT Certifed

Springfeld Shuttles400 MADOT Certifed 495 Amtrak Certifed

405 Amtrak Certifed MADOT Certifed

409 Amtrak Certifed 497 Amtrak Certifed

412 Amtrak Certifed 499 Amtrak Certifed

416 Amtrak Certifed MADOT Certifed

417 Amtrak Certifed Sunset Limited 1 Amtrak Certifed

432 Amtrak Certifed BNSF Certifed

450 Amtrak Certifed CN Certifed

451 Amtrak Certifed SCRRA Certifed

460 Amtrak Certifed UP Disputed

461 Amtrak Certifed 2 Amtrak Certifed

MADOT Certifed BNSF Certifed

463 Amtrak Certifed CN Certifed

464 Amtrak Certifed SCRRA Certifed

465 Amtrak Certifed UP Disputed

467 Amtrak Certifed Texas Eagle 21 Amtrak Certifed

470 Amtrak Certifed BNSF Certifed

471 Amtrak Certifed CN Certifed

MADOT Certifed TRE Certifed

473 Amtrak Certifed UP Disputed

474 Amtrak Certifed 22 Amtrak Certifed

475 Amtrak Certifed BNSF Certifed

476 Amtrak Certifed CN Certifed

TRE Certifed

UP Disputed
FY21 Q4 Page 108

FRA Quarterly Report Appendix 3: Schedule Status by Train

Service Train Host Railroad Status Service Train Host Railroad Status

Vermonter 54 Amtrak Certifed Wolverine 350 Amtrak Certifed

MADOT Certifed CN Certifed

MNRR Uncertifed MIDOT Certifed

NECR Certifed NS Disputed

55 Amtrak Certifed 351 Amtrak Certifed

MADOT Certifed CN Certifed

MNRR Certifed MIDOT Certifed

NECR Certifed NS Disputed

56 Amtrak Certifed 352 Amtrak Certifed

MADOT Certifed CN Certifed

MNRR Certifed MIDOT Certifed

NECR Certifed NS Disputed

57 Amtrak Certifed 353 Amtrak Certifed

MADOT Certifed CN Certifed

MNRR Certifed MIDOT Certifed

NECR Certifed NS Disputed

354 Amtrak Certifed

CN Certifed

MIDOT Certifed

NS Disputed

355 Amtrak Certifed

CN Certifed

MIDOT Certifed

NS Disputed
FY21 Q4 Page 109

FRA Quarterly Report Appendix 4: CSI Survey Questionnaire 9.1.2020

CSI Survey Questionnaire 9.1.2020

Thank you for taking the time to provide feedback on your trip from [insert origin city] to [insert destination city] on [insert 

travel date].

Q1. Based on your recent trip experience, how likely are you to recommend Amtrak to a friend, colleague, or family 

member? [Required]

Not At All Likely

Extremely Likely

0 1 2 3 4 5 6 7 8 9 10

Q2. Overall, how satisfed were you with your trip?

Not At All Satisfed Extremely Satisfed

0 1 2 3 4 5 6 7 8 9 10

Q3. We would love to hear more about your experience. What did we do well? What can we do 

better?

Thinking of your trip, how would you rate your experience with the following:

Not At All Satisfed Extremely Satisfed

0 1 2 3 4 5 6 7 8 9

4a Boarding station overall

4b On-time performance of the train

4c Communication about train status

4d Cleanliness of the train

4e Comfort of train ride

4f Food and Beverage on the train

4g Wi-Fi on the train [Ask only if the train 

has wi-f]

4h Friendliness of Amtrak personnel at the 

boarding station

4i Friendliness of Amtrak personnel on the 

train
FY21 Q4 Page 110

FRA Quarterly Report Appendix 4: CSI Survey Questionnaire 9.1.2020

How satisfed were you with: [Ask only if the customer traveled on Amtrak throughway bus before and/or after the train]

Not At All Satisfed Extremely Satisfed

0 1 2 3 4 5 6 7 8 9

5 The Amtrak Thruway bus portion of the trip from 

[insert pre-bus origin city] to [insert train origin 

city] 

6 The Amtrak Thruway bus portion of the trip from 

[insert train destination city] to [insert post-bus 

destination city] 

Q7. Please select your age range.

o Under 18

o 18 to 24

o 25 to 34

o 35 to 44

o 45 to 54

o 55 to 64

o 65 to 74

o 75 or older

o Prefer not to answer

Q8. Please let us know if you have anything else you would like to tell us about your trip.

We appreciate you taking the time to share your thoughts about your recent trip experience. Your opinion is very important 

to us, and we truly value your feedback.