Attachment A

Amtrak On-Time Performance: 1st Quarter of FY 2012
_(data covers October 1, 2011 through December 31, 2011)

Test 2:
Test 1: Constant or
On-Time Percentage Better Effective v
(compared to prior year period) Speed Indicates
Change in MPH | both tests
FY 2012 Change from October 2008 | Were met
OTP from OTP Change from | Baseline for Last4 | for OTP
Target Target Amtrak OTP. Prior Year Quarters Progress
Northeast Corridor Service (Goal proposed for FY 2012: 95%)
Acela 95.0% (4.8%) 90.2% 6.1% (0.1)
Regional Service 95.0% (9.2%) 85.8% 4.3% (0.4)
Other Corridor Services (Goal proposed for FY 2012: 90%) |
| Adirondack 90.0% | (15.5%) 74.5% (3.8%) 13
Blue Water 90.0% G1.5%) 58.5% (8.4%) 3.1
Capitols . 90.0% 4.1% 94.1% (4%) | 1.8
Carolinian 90.0% | (13.9%) 76.1% | 16.8% [es a
Cascades 90.0% (12.4%) 77.6% 0.6% 0.9 vy
Downeaster 90.0% (9.2%) 80.8% (4.0%) (0.0)
Empire Service 90.0% 2.2% 92.2% 6.9% 2.9 v
Ethan Allen Express 90.0% (21.0%) 69.0% 71% 1.2 v
Heartland Flyer 90.0% | (14.5%) 73.5% (8.7%) 24
Hiawatha 90.0% 1.6% 91.6% 5.4% 0.6 v
Hoosier State 90.0% (26.5%) 63.5% 4.0% 2.0 ¥
Tilini 90.0% (15.3%) 74.7% 30.2% 3.0 v
Illinois Zephyr 90.0% (2.8%) 87.2% (1.4%) 0.7
Keystone 90.0% (0.8%) 89.2% 3.0% 0.1 v
Lincoln Service 90.0% (14.7%) 75.3% 10.5% 3.3 v
Maple Leaf 90.0% CL7%) 78.3% 10.9% 12 v
Missouri Services 90.0% (0.9%) 89.1% (2.4%) 8.0
Pacific Surfliner 90.0% (13.1%) 76.9% (0.9%) 0.1
Pennsylvanian 90.0% 2.9% 92.9% 3.2% 0.5 v
Pere Marquette 90.0% | (38.4%) 51.6% (2.7%) 2.9
Piedmont 90.0% (16.9%) 73.1% (5.7%) 0.7
San Joaquin 90.0% (1.6%) 88.4% (3.0%) 1.0
Vermonter 90.0% (9.0%) 81.0% (2.2%) 2.2
Wolverines 90.0% (59.2%) 30.8% (10.5%) 0.9
Long Distance Trains (Goal proposed for FY 2012: 85%) _
Auto Train 85.0% 5.8% 90.8% 0.5% 17 v
California Zephyr 85.0% (52.4%) 32.6% (18.5%) 2.5
Capitol Limited 85.0% (30.7%) 54.3% (3.3%) 1,2
Cardinal 85.0% (30.6%) 54.4% 12.7% Ll v
City of New Orleans 85.0% (0.2%) 84.8% 15.2% 12 ¥
Coast Starlight 85.0% 0.9% 85.9% 7.1% 12 v
Crescent 85.0% 3.0% 88.0% 11.4% 0.8 v
Empire Builder 85.0% (18.8%) 66.2% 14.4% (0.1)
Lake Shore Limited 85.0% (19.1%) 65.9% G.9%) 12
Palmetto 85.0% 0.3% 85.3% 9.8% 1.6 v
Silver Meteor 85.0% | (6.7%) 78.3% (1.6%) 0.6
Silver Star 85.0% (8.4%) 76.6% 2.7% 12 v
Southwest Chief 85.0% | (16.0%) 69.0% (4.1%) (0.4)
Sunset Limited 85.0% | (11.9%) BAX (16.8%) 0.1
Texas Eagle 85.0% (6.2%) 78.8% 8.7% 3.1 v



through December of FY 2012. Of those routes experiencing OTP improvement,
seven (three corridor-type and four long-distance train) are also meeting, or are
surpassing, their FRA-defined OTP target for FY 2012. While the OTP for each of
Amtrak’s lines of business (the Northeast Corridor (NEC), other short-distance
corridors, and long-distance routes) has risen over the previous year, the Northeast
Corridor has shown the most improvement.

Underlying much of the enhanced OTP is a reduction in host railroad-responsible train
delays. While these favorable developments will inevitably reflect conditions that are
site-specific to each route and host railroad, Amtrak’s publicly-available Monthly
Performance Reports (MPRs) point to generally applicable reasons for the improving
performance.' For the first quarter of Fiscal Year 2012 (ending December 31, 2011),
total delay minutes were down by 10 percent from those of the prior quarter (ending
September 30, 2011). Reductions in slow-orders (temporary speed restrictions,
usually due to track conditions) accounted for over balf of the improvement.

Interestingly, this progress occurred amidst higher freight traffic levels on the Nation’s
railroads: On a year-over-year calendar basis through the end of December 2011,
cumulative freight carloads throughout the national rail system were up 2.2 percent or
over 300,000 cars, and intermodal units were up 5.4 percent or 609,000 units.

‘The Monthly Performance Reports are available on the Internet at
http://www.amtrak.com/servlet/ContentServer/Page/1241245669222/1241245669129. Data are from
the chart entitled “Delay Minutes Performance Report - Summary.”



U.S. Department Administrator 1200 New Jersey Avenue, SE

of Transportation Washington, DC 20590

Federal Railroad
Administration

MAY 4 coe

The Honorable Daniel K. Inouye
Chairman

Committee on Appropriations
United States Senate
Washington, DC 20510

Dear Mr. Chairman:

Section 152 of the Transportation, Housing and Urban Development, and Related
Agencies Appropriations Full Committee Draft Report, 2012 directs the Federal
Railroad Administration (FRA) to “submit a report on April 1, 2012, and quarterly
reports thereafter on Amtrak’s on time performance.” As previously directed, these
reports are to be made to the House and Senate Committees on Appropriations
detailing the Administrator's efforts to improve the on-time performance of Amtrak
intercity rail service operating on non-Amtrak owned property. Such reports are to
compare the most recent actual on-time performance data to pre-established on-time
performance goals that the Administrator had set for each rail service, identified by
route. Such reports are also to include whatever other information and data regarding
the on-time performance of Amtrak trains the Administrator deems to be appropriate.

I am pleased to submit the quarterly report in accordance with this Congressional
direction. I hope that the information contained in the enclosed report will assist the
Committee in its work.

Identical letters have been sent to the Ranking Member of the Senate Committee on
Appropriations, and to the Chairman and Ranking Member of the House Committee
on Appropriations.

Sincerely,

Joseph C. Szabo
Administrator

Enclosures


Amtrak On-Time Performance (OTP) Report
(As Described in Section 154 of Pub. L. 111-117)

This report includes (1) an update on recent Federal Railroad Administration (FRA)
efforts to improve Amtrak’s on-time performance and (2) Amtrak’s OTP results and
performance against FRA-established goals.

(1) OTP Highlights through the First Quarter of Fiscal Year (FY) 2012

OTP Benefits of the High-Speed Intercity Passenger Rail (HSIPR) Program: During
the first quarter of Fiscal Year (FY) 2012, Secretary La Hood announced the awarding
of an additional eight project grants across the country through the FY 2010 HSIPR
program. These recent announcements bring the total number of projects to 147 as of
the end of the quarter, with a total obligation amount of approximately $9.4 billion (a
complete list of selected investments is available at:

http://www. fra.dot.gov/rpd/HSIPR/ProjectFunding.aspx).

STB Investigation Under PRIIA Section 213: On January 19, 2012, Amtrak filed a
petition with the Surface Transportation Board (“STB”), requesting an investigation
into the causes of the high level of delays to Amtrak trains running on Canadian
National (“CN”) tracks and making recommendations as to how delays can be
reduced. The PRIIA statute passed in 2008 included a new provision giving the STB
the ability to investigate the causes of poor Amtrak train performance, and this is the
first petition Amtrak has filed on this issue. Amtrak took this step only after years of
discussions with CN to reduce delays proved to be unsuccessful.

Ethan Allen Service ~ Vermont Railway Operational Performance Improvement
Program (OPIP): In early 2011, Amtrak advised the Vermont Railway System (VRS)
of the need to substantially reduce delays to the Ethan Allen service operating over
VRS. As of December 2010, Host-Responsible Delays on VRS were 11,068 minutes
per 10,000 train miles, relative to the PRIIA Section 207 standard of 900 minutes per
10,000 train miles. Slow orders due to track conditions on the route accounted for
91% of these delay minutes.

Amtrak and VRS met on a regular basis throughout 2011 in order to develop and
implement an action plan to improve the track conditions and implement other
improvements. The team developed a corrective plan along with a review and
monitoring process for the delays to the Ethan Allen Service on the VRS territory.
VRS successfully addressed nearly all of the slow orders along the route. As a result,
in December 2011, VRS Responsible Delays had been reduced 99%, down to 135
minutes per 10,000 train miles, well within the 900 minute standard. As a result of the
reduction in slow orders, the Ethan Allen Express’s scheduled trip time was reduced
by 15 minutes for southbound trains and by 25 minutes for northbound trains.

Texas Eagle Operational Performance Improvement Program : Amtrak and Union
Pacific have been working since July 2011 on an effort to reduce delays on the Texas
Eagle service. The joint team’s efforts thus far have included operational



improvements such as a new departure protocol at the Ft. Worth, TX station, and slow
order improvements, The team’s next steps include issuance of a monthly scorecard
to track progress, and a focus on performance at intermediate stations.

1-95 Corridor Operational Performance Improvement Program: Amtrak and CSX
continue their ongoing efforts to improve the performance of services in the I-95
corridor through the Atlantic Coast States between the Northeast and Florida. Recent
initiatives have included an emphasis on delays at stations due to issues involving
boarding and detraining passengers. The team also has identified, and communicated
to dispatchers, the optimal station tracks and crossover locations to minimize delays in
multiple-track territory; this effort is expected to reduce host-responsible delays as
well as Amtrak-responsible station dwell delays. As a result of these efforts, in the
first quarter of Fiscal Year 2012, the Palmetto and Silver Meteor services on CSX met
the PRIA Section 207 standards for host-responsible delays and Amtrak-responsible
delays. The Silver Star service on CSX met the standard for host-responsible delays
and exceeded the standard for Amtrak-responsible delays by only | minute per 10,000
train miles. The Carolinian and Northeast Regional services also have experienced
significant improvements. The team’s next focus will be on the Carolinian and
Northeast Regional services.

Publication of Metrics and Standards: Jointly with Amtrak, FRA developed and
published on May 12, 2010, the Metrics and Standards for intercity passenger rail
services as required by Section 207 of the Passenger Rail Investment and
Improvement Act of 2008 (PRIA). The fifth quarterly Metrics and Standards report
under Section 207 is available on FRA’s webpage at
www.fra.dot.gov/Pages/2165.shtml. The latest report provides data on Amtrak’s
financial, operational, and service quality performance for the fourth quarter of FY
2011. A key feature of the operational information is the tabulation of delay minutes
that Amtrak experiences on the host railroads for each route. The data collected for
the fourth quarter of FY 2011 illustrate Amtrak’s reliability experiences across its
system, with host railroads exceeding applicable standards for delay minutes on most
of the Amtrak routes.

(2) Goals and Route Performance

Attachment A contains OTP statistics for all Amtrak routes through the first quarter of
FY 2012. The table provides three pieces of information for each route: 1) progress
made toward target goals established in 2008, 2) a comparison between FY 2011
results and the prior year, and 3) the change in effective speed. Effective speed is
defined as a metric that uses the scheduled departure time from the origination point of
a train, the actual arrival time of that train at the scheduled endpoint, and the normal
mileage that the train operates between the normal scheduled origination point and the
normal scheduled arrival point. Throughout the history of this OTP report, progress
has been focused on the latter two metrics.

As the attachment illustrates, nineteen routes out of forty-one had better OTP (in terms
of both a higher percent on time versus last year and no decrease in effective speed)