Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending December 2021

(First Quarter of Fiscal Year 2022)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 8

III. Summary of Metrics and Standards 9

IV. Amtrak Route Structure and Descriptions 12

V. Quarterly Reporting Data Categories 19

A. On-Time Performance and Train Delays 19

B. Customer Service 38

C. Financial 43

D. Public Benefts 58

E. Updates and Revisions to FY2021 Fourth Quarter Report 62

Appendix 1: Customer OTP by Train 63

Appendix 2: Delay Minutes by Train and Responsibility 67
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 9

Table 2. Route Descriptions 12

Figure 1. Amtrak Route Map 15

Figure 2. Amtrak Host Map 16

Table 3. Financial Routes Descriptions Diferent than Physical Routes 17

Table 4. On-Time Performance and Train Delays Metrics – Defnitions and Notes 19

Table 5. Host Railroad Names and Codes 23

Table 6. Amtrak Delay Code Defnitions 24

Table 7. Customer On-Time Performance by Route 26

Figure 3. Customer OTP by Service Line & Route 27

Figure 4. Customer OTP by Route 28

Table 8. Ridership Data Metrics 29

Table 9. Disputed Delay Minutes 30

Table 10. Amtrak Responsible Train Delay Minutes 31

Table 11. Host Railroad Responsible Train Delay Minutes 32

Table 12. Third Party Responsible Train Delay Minutes 33

Figure 5. Delay Minutes by Service Line 34

Figure 6. Delay Minutes by Route 35

Figure 7. Class I Host Responsible Train Delay Minutes 36

Figure 8. Train Delay Minutes by Responsibility 37

Table 13. Customer Service Metrics – Defnitions and Notes 38

Table 14. Customer Satisfaction by Route - Not Adjusted for Train Performance 39

Table 15. Customer Satisfaction by Route - Adjusted for Train Performance 40

Figure 9. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance 41

Figure 10. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 42

Table 16. Financial Metrics – Defnitions and Notes 43

Table 17. Cost Recovery by Service Line and Route 44

Figure 11. Cost Recovery by Service Line and Route 45

Figure 12. Cost Recovery by Route 46

Table 18. Avoidable Operating Expenses Covered By Passenger Revenue 47

Figure 13. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 48

Figure 14. Avoidable Operating Expenses Covered By Passenger Revenue By Route 49
Table 19. Fully Allocated Costs Covered by Passenger Revenue by Route 50

Figure 15. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 51

Figure 16. Fully Allocated Costs Covered by Passenger Revenue by Route 52

Table 20. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 53

Figure 17. Total Ridership FY21 Q4 and FY22 Q1 by Service Line and Route 54

Figure 18. Total Ridership FY21 Q4 and FY22 Q1 by Route 55

Figure 19. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 56

Figure 20. Average Ridership (Passenger Miles divided by Train Miles) by Route 57

Table 21. Public Benefts Metrics – Defnitions and Notes 58

Table 22. Connectivity by Service Line 59

Table 23. Missed Connections by Service Line and Route 60

Table 24. Community Access 60

Table 25. Customer OTP by Train 62

Table 26: Amtrak Responsible Train Delay Minutes 66

Table 27: Host Responsible Train Delay Minutes 78

Table 28: Third-Party Responsible Train Delay Minutes 85
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY22 Q1 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the frst quarter of FY 2022 from October 1 to December 31, 2021, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, onboard 

services, stations, public benefts and other services.

In addition to the data in this report, other supporting data fles and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov. Key highlights from the FY 2022 frst quarter 

report are below.

Customer On-Time Performance

Customer on-time performance is included in this quarterly report for all routes and train in operation 

during the frst quarter of FY2022, regardless of schedule status. The previous report, which covered 

the fourth quarter of FY2021, did not include route or train OTP for the more than 20 routes that had 

one or more disputed train schedules on either a section or the entirety of the route.

The routes with the highest OTP in FY2022 Q1 were the Hiawatha (95.1 percent), Ethan Allen 

(93.3 percent), and the Keystone (93.2%), and those with the lowest were the Auto Train (24.2%), 

Capitol Ltd (35.0%), and the Sunset Ltd (40.0%). The FY2022 frst quarter report provides the frst 

opportunity to apply the customer OTP minimum standard described in the rule: 80 percent for any 

two consecutive calendar quarters. Of the trains that operated in either quarter, 70.4 percent met the 

standard, 14.2 percent did not meet the standard, and 15.4 percent had either a disputed schedule in 

FY21 Q4 or did not operate in one of the two quarters.

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

major categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.3 million minutes of delay during the frst quarter of FY

2022, up 9 percent from the previous quarter. System-wide, train miles increased by 8 percent from 

the fourth quarter of FY 2021 to the frst quarter of FY 2022 (from 8,168,324 train miles to 8,790,595 

train miles), as Amtrak continued to restore service. The largest cause of delays was freight train 

interference at 299,252 minutes of delay – 22 percent of total delay minutes, an increase of 12 
FY22 Q1 Page 7

FRA Quarterly Report I. Executive Summary

percent from the previous quarter. The following host railroads were responsible for 92 percent 

of the freight train interference delay minutes: Union Pacifc (84,000 minutes), Norfolk Southern 

(69,116 minutes), BNSF Railway (69,079 minutes), and CSX Transportation (54,810 minutes). Other 

signifcant causes of delay were unused recovery time, passenger train interference, and slow orders.

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. Customers 

rated the majority (31 of 41) of routes as 80 percent or higher in terms of overall satisfaction, with only 

one route below 70 percent (Auto Train). Several routes, including the Cardinal, Carolinian, California 

Zephyr, and Palmetto improved their customer service scores from the previous quarter.

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $672M in adjusted operating revenue and incurred $823M in fully 

allocated operating expenses, achieving a cost recovery ratio of 82 percent. Routes that operated in 

the first quarter with high cost recovery ratios include the Auto Train (131 percent), Illini/Saluki (124 

percent), Northeast Regional (115 percent), and Hiawatha (114 percent).

Amtrak had 5,530,225 total riders during the quarter, an increase of 7 percent over the previous 

quarter. The Northeast Regional (1,706,419 riders), Acela Express (478,441 riders), and Pacifc 

Surfiner (349,304 riders) accounted for approximately 46 percent of the total ridership. These routes, 

along with the Auto Train, also accounted for 41 percent of Amtrak’s adjusted operating revenue: 

Northeast Regional ($151.9M), Acela Express ($76.7M), Auto Train ($27.6M), and Pacifc Surfiner 

($22.3M).

Public Benefts

Public benefts metrics are reported annually, and they are included for the frst time in the FY2022 

frst quarter report, covering all of FY2021. The public benefts metrics track connectivity, missed 

connections, community access, and service availability across Amtrak’s network. In FY2021, 12.4 

percent of Amtrak trips included a connection to another route: 6.4 percent of Northeast Corridor 

trips, 16.6 percent of State-supported trips, and 17.7 percent of Long Distance trips. Of all multi-leg 

Amtrak trips in FY2021, 2 percent included a missed connection, with the highest number on the 

San Joaquins, Pacifc Surfiner, and Southwest Chief routes. In FY2021, Amtrak served 67,835 riders 

(0.56 percent of all riders) in areas not well-served by other modes of intercity transportation.
FY22 Q1 Page 8

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a fnal rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section 

IV), this third quarterly report covers the third full calendar quarter 3 months after the publication of 

the fnal rule in the Federal Register, which is the frst quarter (Q1) of Federal fscal year (FY) 2022, 

running from October 1, 2021, to December 31, 2021. This report provides an overview of the metrics 

and standards established in FRA’s fnal rule, a description of Amtrak’s route structure, and metrics 

reporting tables for the frst quarter of FY 2022. Additional information about the fnal rule and the 

supporting data fles are available at railroads.dot.gov. 

The FY2022 frst quarter report includes customer on-time performance for all trains in operation in 

FY2022 Q1 and, for the frst time, the public benefts metrics, which are reported annually. 

FRA is pleased to publish this third report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting will provide key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY22 Q1 Page 9

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, fnancial, and public benefts. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the fnal rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecifc ridership data

Certifed 

schedules

Prior Month Number of certifed schedules, uncertifed schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code. 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers,

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the frst and 

fnal reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY22 Q1 Page 10

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

Customer 

Service

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY22 Q1 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefts

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY22 Q1 Page 12

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State-Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfeld, New Haven, New York (Penn Station), 

and Washington, DC

StateSupportedCapitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Ethan Allen 

Express

Between New York (Penn Station) and Rutland, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale

Illinois Lincoln Service Between Chicago and St. Louis
FY22 Q1 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfeld 

Shuttles

Between New Haven, CT, and Springfeld, MA

Pacifc Surfiner Pacifc 

Surfiner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfeld, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Bufalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC
FY22 Q1 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY22 Q1 Page 15

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Long Distance

State Supported

Northeast Corridor

LEGEND

September 2021

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY22 Q1 Page 16

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak
FY22 Q1 Page 17

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data diferently than it reports 

fnancial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide fnancial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements. 

The frst route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, fnancial routes, are a fnancial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These fnancial routes exist to allocate fnancials between the State-supported segment and 

the Amtrak-Supported segment for various accounting purposes. See Table 3 for a summary of where 

fnancial routes may be diferent from physical routes.

In this quarterly report, all OTP and train delay metrics will be reported using the physical route 

structure (Table 2), and fnancial, customer service, and public benefts metrics will be reported using 

the fnancial route structure (Table 3).

Table 3. Financial Routes Descriptions Diferent than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, WA

Eugene – Portland, OR 

(Oregon Service)

Portland, OR – Vancouver, WA 

(Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Rutland, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY22 Q1 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfeld 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfeld, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfeld, MA; Springfeld, MA – St. Albans, VT
FY22 Q1 Page 19

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes defnitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including defnitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data fles, please visit railroads.dot.gov.

The only service not in operation during FY22 Q1 was the Adirondack, although many routes were 

still operating at reduced frequency from pre-COVID service levels during FY22 Q1, including: 

Northeast Regional, Acela, Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, 

and San Joaquins.

Table 4. On-Time Performance and Train Delays Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this FY 2022 frst quarter (Q1) report covering October 

1 – December 31, 2021. 
FY22 Q1 Page 20

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specifc number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specifc number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

There are two host railroads not listed in the data over which Amtrak does 

not currently operate: Florida East Coast Railway and Sound Transit. 

Ridership data will be provided to these host railroads in advance of 

operations. Amtrak provided ridership data to Portland Terminal Railroad 

Company via BNSF Railway.

Certifed 

Schedules

The number of certifed 

schedules, uncertifed 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identifed in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which is reported 

annually, most recently in the FY2021 Quarter 4 report available at 

railroads.dot.gov. 

Certifed schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertifed schedule means a published train schedule that has not been 

reported as a certifed schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specifc change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.
FY22 Q1 Page 21

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, foods/washouts, earthquake-related delays, 

slippery rail due to leaves, fash-food warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, the thirdparty delays are coded as “Neither.”

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a diferent 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassifcation.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfeld Shuttles. See 

Table 4 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 5 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of diferent lengths, and hosts with diferent 

amounts of Amtrak service, can be compared to each other. Specifcally, it 

is the number of minutes of host-responsible delay, divided by the number 

of Amtrak train-miles operated over that host, multiplied by 10,000. Data is 

available for download at railroads.dot.gov.
FY22 Q1 Page 22

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the frst and fnal 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the frst reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY22 Q1 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 5. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Central Florida Rail Corridor FR

Chicago Terminal CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT (CSX Dispatched)1 FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacifc UP

Vermont Railway VR

1 CSX does not dispatch this segment of railroad. Amtrak has corrected the host name in its data systems, and it 

will appear as Florida DOT in the next report covering FY2022 Q2.
FY22 Q1 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Amtrak Delay Code Defnitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrifcation and Trafc Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efciency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY22 Q1 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine trafc where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fre department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY22 Q1 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Customer On-Time Performance by Route

Service Line / Route OTP

Long Distance

Auto Train 24.2%

California Zephyr 47.1%

Capitol Ltd 35.0%

Cardinal 58.3%

City Of New Orleans 79.9%

Coast Starlight 54.0%

Crescent 56.8%

Empire Builder 45.6%

Lake Shore Ltd 59.8%

Palmetto 71.9%

Silver Meteor 42.3%

Silver Star 41.6%

Southwest Chief 44.6%

Sunset Ltd 40.0%

Texas Eagle 66.1%

Northeast Corridor

Acela Express 83.0%

On Spine Northeast Regional 84.8%

Richmond / Newport News / Norfolk 74.1%

Roanoke 81.5%

Springfeld Shuttles 87.7%

State Supported

Blue Water 66.5%

Capitol Corridor 82.4%

Carl Sandburg / Illinois Zephyr 89.3%

Carolinian 70.6%

Cascades 54.5%

Downeaster 81.7%

Ethan Allen Express 93.3%

Heartland Flyer 80.8%

Hiawatha 95.1%

Illini / Saluki 60.4%

Keystone 93.2%

Lincoln Service 80.1%

Maple Leaf 83.9%

Missouri 60.1%

New York - Albany 92.2%

New York - Niagara Falls 78.7%

Pacifc Surfiner 81.9%

Pennsylvanian 63.8%

Pere Marquette 73.0%

Piedmont 73.8%

San Joaquins 75.0%

Vermonter 85.1%

Wolverine 58.8%
FY22 Q1 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

Service Line & Route

OTP

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Nor...

Roanoke

Springfield Shuttles

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

24.2%

47.1%

35.0%

58.3%

79.9%

54.0%

56.8%

45.6%

59.8%

71.9%

42.3% 41.6%

44.6%

40.0%

66.1%

83.0%

84.8%

74.1%

81.5%

87.7%

66.5%

82.4%

89.3%

70.6%

54.5%

81.7%

93.3%

80.8%

95.1%

60.4%

93.2%

80.1%

83.9%

60.1%

92.2%

78.7%

81.9%

63.8%

73.0% 73.8% 75.0%

85.1%

58.8%

Figure 3. Customer OTP by Service Line & Route
FY22 Q1 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

0%

20%

40%

60%

80%

Route

OTP

Hiawatha

Ethan Allen Express

Keystone

New York - Albany

Carl Sandburg / Illinois Zephyr

Springfield Shuttles

Vermonter

On Spine Northeast Regional

Maple Leaf

Acela Express

Capitol Corridor

Pacific Surfliner

Downeaster

Roanoke

Heartland Flyer

Lincoln Service

City Of New Orleans

New York - Niagara Falls

San Joaquins

Richmond / Newport News / Norfolk

Piedmont

Pere Marquette

Palmetto

Carolinian

Blue Water

Texas Eagle

Pennsylvanian

Illini / Saluki

Missouri

Lake Shore Ltd

Wolverine

Cardinal

Crescent

Cascades

Coast Starlight

California Zephyr

Empire Builder

Southwest Chief

Silver Meteor

Silver Star

Sunset Ltd

Capitol Ltd

Auto Train

95.1%

93.3% 93.2% 92.2%

89.3%

87.7%

85.1% 84.8% 83.9% 83.0% 82.4% 81.9% 81.7% 81.5% 80.8% 80.1% 79.9% 78.7%

75.0% 74.1% 73.8% 73.0% 71.9%

70.6%

66.5% 66.1%

63.8%

60.4% 60.1% 59.8% 58.8% 58.3%

56.8%

54.5% 54.0%

47.1%

45.6% 44.6%

42.3% 41.6%

40.0%

35.0%

24.2%
FY22 Q1 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Ridership Data Metrics

Host Railroad Name October 2021 November 2021 December 2021

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacifc Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union Station) Yes Yes Yes

South Florida Regional Transportation Authority (Florida 

Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacifc Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY22 Q1 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Disputed Delay Minutes

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

Buckingham Branch 49 0

Canadian National 10,364 0

Canadian Pacifc 3 0

Norfolk Southern 1,593 0

Union Pacifc 618 0

Total 12,627 0
FY22 Q1 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host)

Amtrak Total

Service Line / Route CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Long Distance

Auto Train 24 645 1,302 4 226 7,680 257 2,348 2,179 14,665 14,665

California Zephyr 6 3 48 3 60 799 566 93 1,713 1,965 240 637 1,789 3,244 2,905 13,951 14,011

Capitol Ltd 18 47 62 2 57 30 216 190 598 106 1,753 615 22 92 626 183 1,616 5,801 6,017

Cardinal 47 9 52 15 8 3 11 47 19 36 149 396 473 3 139 800 498 84 53 697 327 616 3,690 4,086

City Of New Orleans 7 1 29 8 45 482 505 34 1,204 1,215 79 110 1,148 556 961 6,294 6,339

Coast Starlight 790 234 274 657 2,608 85 189 2,518 2,682 3,895 13,932 13,932

Crescent 124 5 200 14 2 14 54 209 6 177 805 969 151 22 1,086 1,087 150 656 51 693 1,921 5,322 12,108 12,913

Empire Builder 8 6 8 6 28 436 457 15 4,820 1,770 2,286 87 2,870 1,640 4,843 4,030 23,254 23,282

Lake Shore Ltd 64 257 5 395 13 304 120 1,158 456 640 2,104 1,244 1,027 24 235 532 678 2,234 9,174 10,332

Palmetto 78 21 57 15 4 65 109 17 216 582 497 81 4 631 349 196 609 303 823 3,493 4,075

Silver Meteor 95 16 81 69 37 6 77 315 52 409 1,157 2,308 179 85 1,098 1,924 157 23 28 623 851 2,332 9,608 10,765

Silver Star 61 98 15 68 276 36 384 210 263 1,411 1,975 230 11 98 3 1,761 2,062 157 68 9 703 1,382 3,553 12,012 13,423

Southwest Chief 21 4 2 23 50 827 430 431 2,509 2,493 231 82 443 2,996 2,216 12,658 12,708

Sunset Ltd 1 41 10 4 56 582 234 349 746 1,579 185 235 1,335 1,370 1,550 8,165 8,221

Texas Eagle 3 30 22 32 87 586 154 232 967 1,688 152 20 512 2,285 2,335 8,931 9,018

Northeast Corridor

Acela Express 1,178 196 186 937 57 223 391 442 21 46 2,090 702 96 3,281 9,846 434 489 4 44 1,136 1,122 24 39 136 281 23 273 4,005 13,851

On Spine Northeast 

Regional

2,204 283 42 899 382 378 187 5 24 1,679 994 120 2,851 10,048 644 343 453 97 2,214 1,537 212 139 284 475 423 967 7,788 17,836

Richmond / Newport 

News / Norfolk

1,153 126 51 978 40 313 317 144 31 270 3 4 1,059 987 133 2,162 7,771 1,530 299 79 22 3,360 2,599 84 297 92 2,016 1,473 1,463 13,314 21,085

Roanoke 213 18 45 293 18 13 86 21 219 572 15 224 1,737 447 357 359 736 36 4 28 145 282 292 2,686 4,423

Springfeld Shuttles 230 13 236 3 5 411 34 756 150 31 1,869 36 79 192 2,335 1,073 98 501 67 1,364 273 153 6,171 8,040

State Supported

Blue Water 5 68 71 34 34 422 12 646 195 102 215 147 189 648 281 683 2,460 3,106

Capitol Corridor 952 299 445 91 651 848 123 1,520 1,629 469 1,299 8,326 8,326

Carl Sandburg / Illinois 

Zephyr

5 6 9 9 4 33 301 5 123 354 100 31 402 1,316 1,349

Carolinian 35 58 9 31 27 5 10 67 70 30 287 629 874 106 30 546 487 7 654 379 620 3,703 4,332

Cascades 1,088 464 122 31 690 717 272 1,089 421 1,461 6,355 6,355

Downeaster 138 7 53 290 316 17 974 177 52 537 2,561 2,561

Ethan Allen Express 8 72 9 94 77 260 131 4 64 275 372 351 161 163 1,521 1,781

Heartland Flyer 180 131 235 11 55 56 668 668

Hiawatha 28 29 3 29 11 100 84 79 292 196 259 1,891 397 487 3,685 3,785

Illini / Saluki 4 29 94 16 143 439 448 399 1,097 12 38 1,770 106 757 5,066 5,209

Keystone 739 287 325 124 249 162 17 13 1 2,295 542 64 712 5,530 53 197 440 21 1,322 196 54 10 134 72 8 57 2,564 8,094

Lincoln Service 22 106 27 52 75 22 304 372 82 21 321 530 68 32 637 235 1,190 3,488 3,792

Maple Leaf 15 2 40 2 77 87 148 65 436 261 2 285 443 237 538 942 2,708 3,144

Missouri 883 37 56 490 24 962 250 38 375 3,115 3,115

New York - Albany 67 13 38 265 33 78 8 371 294 17 1,184 220 23 21 160 951 24 14 83 20 130 1,646 2,830

New York - Niagara 

Falls

14 5 259 16 139 560 171 1,164 415 51 29 659 730 38 535 397 1,637 4,491 5,655

Pacifc Surfiner 1,790 518 968 856 2,390 3,112 89 2,249 1,393 400 3,281 17,046 17,046

Pennsylvanian 41 2 45 8 45 21 12 303 166 80 723 283 106 99 339 237 27 57 414 120 1,240 2,922 3,645

Pere Marquette 2 21 5 35 3 66 60 64 51 397 177 749 815

Piedmont 750 30 173 359 18 720 510 3 594 3,157 3,157

San Joaquins 1,334 135 364 820 1,092 947 97 522 961 434 1,553 8,259 8,259

Vermonter 185 37 132 51 62 27 29 194 196 14 427 1,354 194 150 5 275 275 62 50 1,570 44 305 2,930 4,284

Wolverine 81 166 78 232 84 1,746 77 2,464 776 432 1,181 478 24 262 3,525 2,007 4,266 12,951 15,415
FY22 Q1 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line / Route CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

Long Distance

Auto Train 380 1,051 106 4,531 12,834 6,153 1,236 26,291

California Zephyr 505 4,900 1,595 7,961 68 22,667 4,950 3,495 46,141

Capitol Ltd 80 982 200 1,242 15,209 2,145 3,323 23,181

Cardinal 219 9 932 15 255 1,213 3,056 47 1,064 1,010 149 7,969

City Of New Orleans 35 1,001 266 1,927 4,989 2,341 1,739 12,298

Coast Starlight 532 5,046 718 5,261 339 12,767 9,002 943 34,608

Crescent 492 5 3,598 183 2,389 25,295 54 3,159 2,292 177 37,644

Empire Builder 515 2,985 1,587 5,752 26,567 3,094 1,237 41,737

Lake Shore Ltd 4,074 1,254 893 1,856 13,192 3,928 2,528 27,725

Palmetto 139 21 964 15 487 1,933 5,599 65 2,968 363 216 12,770

Silver Meteor 2,208 16 1,363 69 293 3,774 9,794 77 5,065 1,106 409 24,174

Silver Star 1,314 2,175 15 586 5,155 0 6,922 36 5,817 1,439 263 23,722

Southwest Chief 1,959 5,279 939 8,414 0 13,806 4,311 1,226 35,934

Sunset Ltd 63 1,906 619 3,723 15,777 416 3,976 26,480

Texas Eagle 213 2,441 675 6,013 298 20,386 2,915 1,955 34,896

Northeast Corridor

Acela Express 2,615 196 186 1,165 57 425 904 5,714 10 29 46 2,090 775 422 3,281 17,915

On Spine Northeast Regional 6,336 283 42 1,229 571 636 7,737 7 52 24 1,679 1,029 449 2,851 22,925

Richmond / Newport News / 

Norfolk 4,970 126 51 3,858 40 421 1,685 6,266 315 5,610 3 4 1,059 4,110 4,281 2,162 34,961

Roanoke 1,076 18 45 615 18 15 226 1,034 21 1,179 219 791 114 224 5,595

Springfeld Shuttles 244 13 301 3 298 2 707 34 814 253 31 2,700

State Supported

Blue Water 7 335 167 118 3,198 609 223 4,657

Capitol Corridor 1,086 3,584 461 1,624 18 1,778 5,617 1,692 15,860

Carl Sandburg / Illinois Zephyr 829 330 190 602 2 2,388 200 686 5,227

Carolinian 193 1,214 9 31 579 1,365 2,903 67 3,063 1,499 287 11,210

Cascades 251 2,362 719 3,700 8 8,090 4,008 1,651 20,789

Downeaster 1,768 1,892 765 3,495 20 1,198 3,218 272 12,628

Ethan Allen Express 713 190 87 668 153 190 414 2,415

Heartland Flyer 24 172 76 2,690 2,294 2 77 5,335

Hiawatha 2,576 1,032 548 511 413 347 195 5,622

Illini / Saluki 473 689 499 2,183 7 2,918 2,930 317 10,016

Keystone 739 287 325 124 249 162 17 13 1 2,295 542 64 712 5,530

Lincoln Service 113 2,249 618 615 332 10,996 4,768 1,509 21,200

Maple Leaf 548 2 521 229 1,020 2,208 612 1,589 65 6,794

Missouri 900 603 4,157 7,451 1,992 568 15,671

New York - Albany 5,650 13 38 408 410 1,647 17 618 1,422 17 10,240

New York - Niagara Falls 2,093 5 1,118 915 2,219 3,857 905 2,795 13,907

Pacifc Surfiner 7,734 10,418 1,501 4,288 13 2,313 10,990 2,292 39,549

Pennsylvanian 41 2 536 8 45 351 331 4,610 303 194 1,096 80 7,597

Pere Marquette 2 255 50 70 1,875 661 89 3,002

Piedmont 1,222 80 1,283 2,394 1,207 229 6,415

San Joaquins 82 3,280 1,411 3,305 13,918 14,526 631 37,153

Vermonter 499 37 469 51 380 6,174 13 117 194 474 156 427 8,991

Wolverine 198 1,497 375 2,118 7,709 5,344 924 18,165
FY22 Q1 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line / Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Long Distance

Auto Train 59 523 311 1,803 466 3,162

California Zephyr 582 413 9,413 1,059 2,123 4,445 18,035

Capitol Ltd 241 108 2,584 440 392 216 3,981

Cardinal 230 31 1,997 362 229 4 391 3,244

City Of New Orleans 245 83 9,127 453 273 2,311 12,492

Coast Starlight 204 369 7,838 1,483 2,216 2,393 14,503

Crescent 11 59 118 7,039 435 970 23 297 8,952

Empire Builder 93 233 10,816 927 876 2,886 15,831

Lake Shore Ltd 47 135 3,656 317 169 21 313 4,658

Palmetto 3 40 5 1,323 365 505 44 90 2,375

Silver Meteor 23 391 3,017 702 339 28 163 4,663

Silver Star 26 220 12 2,097 750 1,463 3 474 5,045

Southwest Chief 323 194 7,086 834 861 480 9,778

Sunset Ltd 13 82 28 3,030 351 1,371 94 4,969

Texas Eagle 42 77 14,474 848 1,117 971 17,529

Northeast Corridor

Acela Express 292 88 188 1,937 772 1,230 574 2,341 7,422

On Spine Northeast 

Regional 249 380 125 2,108 1,462 1,471 338 4,386 10,519

Richmond / Newport 

News / Norfolk 99 223 133 5,465 909 1,547 205 3,166 11,747

Roanoke 25 26 19 1,398 124 321 29 852 2,794

Springfeld Shuttles 738 383 286 2,285 3,692

State Supported

Blue Water 10 182 3,321 290 319 266 4,388

Capitol Corridor 290 2,981 2,533 2,114 4,658 453 13,029

Carl Sandburg / Illinois 

Zephyr 21 1,119 75 73 48 1,336

Carolinian 14 40 1,961 601 220 22 139 2,997

Cascades 150 498 1,008 373 953 1,105 4,087

Downeaster 9 3,061 475 96 291 3,932

Ethan Allen Express 1,033 8 70 1,111

Heartland Flyer 81 11 154 72 318

Hiawatha 1 2 742 9 166 3 923

Illini / Saluki 10 59 93 124 504 238 1,028

Keystone 146 36 16 174 170 15 1,251 1,808

Lincoln Service 13 56 9,333 242 313 442 10,399

Maple Leaf 11 1,785 151 181 240 2,368

Missouri 80 940 40 164 334 1,558

New York - Albany 23 990 117 43 57 192 1,422

New York - Niagara Falls 7 21 1,541 96 235 696 2,596

Pacifc Surfiner 449 13,301 2,684 2,553 552 19,539

Pennsylvanian 2 214 34 66 136 9 243 704

Pere Marquette 129 263 155 280 827

Piedmont 68 846 380 652 213 2,159

San Joaquins 294 5,933 2,742 1,437 547 10,953

Vermonter 40 70 20 503 417 339 20 469 1,878

Wolverine 161 591 705 803 1,917 1,752 5,929
FY22 Q1 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

200K

400K

600K

800K

Service Line

Delay Minutes

Long Distance Northeast Corridor State Supported

158K

34K

102K

416K

84K

288K

129K

36K

95K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 5. Delay Minutes by Service Line
FY22 Q1 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

20K

40K

60K

80K

Route

Delay Minutes

Empire Builder

California Zephyr

Pacific Surfliner

Coast Starlight

Texas Eagle

Richmond / Newport News / Norfolk

Crescent

Southwest Chief

San Joaquins

Auto Train

Lake Shore Ltd

On Spine Northeast Regional

Silver Star

Sunset Ltd

Silver Meteor

Capitol Corridor

Wolverine

Lincoln Service

Capitol Ltd

Cascades

City Of New Orleans

Acela Express

New York - Niagara Falls

Missouri

Downeaster

Palmetto

Carolinian

Illini / Saluki

Cardinal

Vermonter

New York - Albany

Springfield Shuttles

Maple Leaf

Piedmont

Blue Water

Pennsylvanian

Roanoke

Hiawatha

Keystone

Carl Sandburg / Illinois Zephyr

Heartland Flyer

Ethan Allen Express

Pere Marquette

81K

78K

76K

63K

61K

60K

59K 58K

56K

44K

42K 41K 41K 40K 38K 37K 37K

35K

33K

31K 31K

29K

21K 20K 19K 19K 18K

16K 15K 14K 13K 13K 12K 12K 12K 11K 11K 10K 10K

8K

6K

5K 5K

Figure 6. Delay Minutes by Route
FY22 Q1 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

50K

100K

150K

200K

Host Railroad

Delay Minutes

Union Pacific BNSF CSX Norfolk

Southern

CN CP

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

Figure 7. Class I Host Responsible Train Delay Minutes
FY22 Q1 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

200K

400K

600K

800K

Delay Responsibility

Delay Minutes

Amtrak Host Railroad Third Party

293K

788K

261K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 8. Train Delay Minutes by Responsibility
FY22 Q1 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specifc service attributes that cover the entire customer journey.

FRA will publish information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. See Appendix 4 of the 

FY2021 Quarter 4 report.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State-supported and long-distance routes excessively late (30 minutes late for 

State-supported routes and 120 minutes for long-distance routes) from the system-wide calculation. 

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report refect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

The only service not in operation during FY22 Q1 was the Adirondack. In addition, many routes 

were still operating at reduced frequency from pre-COVID service levels during FY22 Q1, including: 

Northeast Regional, Acela, Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, 

and San Joaquins.

Table 13. Customer Service Metrics – Defnitions and Notes 

Metric Defnition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY22 Q1 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 14. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board Food 

Service

Long Distance

Auto Train 66% 86% 64% 70% 80% 56%

California Zephyr 77% 85% 73% 82% 71% 62%

Capitol Limited 74% 86% 72% 81% 79% 58%

Cardinal 77% 83% 76% 82% 78% 63%

City of New Orleans 85% 90% 83% 87% 87% 65%

Coast Starlight 75% 87% 71% 82% 77% 59%

Crescent 71% 85% 70% 80% 78% 56%

Empire Builder 76% 85% 71% 80% 73% 58%

Lake Shore Ltd 78% 86% 77% 81% 80% 57%

Palmetto 84% 85% 83% 89% 86% 69%

Silver Meteor 76% 85% 74% 79% 77% 58%

Silver Star 78% 84% 74% 82% 77% 59%

Southwest Chief 80% 88% 76% 82% 78% 68%

Sunset Limited 79% 86% 72% 83% 78% 69%

Texas Eagle 77% 84% 78% 82% 75% 58%

Northeast Corridor

Acela Express 89% 91% 88% 90% 90% 74%

Northeast Regional 87% 89% 83% 91% 90% 68%

State Supported

Blue Water 87% 89% 82% 89% 91% 69%

Capitol Corridor 87% 93% 84% 91% 90% 74%

Carolinian 84% 89% 83% 88% 85% 72%

Cascades 81% 93% 78% 85% 86% 62%

Downeaster 90% 94% 85% 94% 94% 82%

Empire South 90% 92% 88% 92% 93% 49%

Empire West/Maple Leaf 90% 92% 87% 91% 89% 70%

Ethan Allen 89% 91% 86% 90% 91% 70%

Heartland Flyer 90% 91% 85% 91% 88% 77%

Hiawatha 93% 95% 93% 95% 94% 54%

Illini / Saluki 85% 90% 83% 90% 87% 71%

Illinois Zephyr/Carl Sandburg 91% 90% 88% 93% 94% 80%

Keystone 92% 93% 89% 94% 92% 52%

Lincoln Service 86% 89% 86% 87% 88% 70%

Missouri River Runner 82% 92% 81% 90% 82% 66%

New Haven - Springfeld 89% 92% 82% 91% 90% 69%

Pacifc Surfiner 86% 90% 82% 92% 88% 77%

Pennsylvanian 85% 91% 83% 90% 86% 66%

Pere Marquette 92% 95% 91% 94% 93% 74%

Piedmont 93% 94% 91% 94% 95% 73%

San Joaquin 84% 90% 84% 88% 83% 67%

Vermonter 88% 93% 85% 92% 89% 67%

Washington- Lynchburg/Roanoke 86% 89% 82% 89% 86% 67%

Washington-Newport News 83% 88% 77% 88% 86% 71%

Washington-Norfolk 88% 91% 82% 92% 86% 70%

Washington-Richmond 88% 92% 76% 92% 88% 68%

Wolverine 79% 89% 77% 86% 85% 64%
FY22 Q1 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board Food 

Service

Long Distance

Auto Train 79% 90% 82% 74% 86% 62%

California Zephyr 82% 87% 79% 84% 74% 65%

Capitol Limited 77% 87% 75% 82% 80% 59%

Cardinal 80% 84% 79% 82% 79% 64%

City of New Orleans 87% 91% 86% 88% 88% 66%

Coast Starlight 81% 89% 77% 86% 80% 62%

Crescent 78% 87% 76% 83% 81% 58%

Empire Builder 82% 87% 77% 83% 77% 60%

Lake Shore Ltd 81% 87% 79% 82% 81% 58%

Palmetto 86% 86% 84% 89% 86% 70%

Silver Meteor 80% 86% 78% 81% 79% 60%

Silver Star 81% 86% 77% 83% 79% 60%

Southwest Chief 83% 89% 80% 83% 80% 69%

Sunset Limited 83% 88% 76% 83% 78% 70%

Texas Eagle 79% 84% 80% 83% 76% 59%

Northeast Corridor

Acela Express 89% 91% 88% 90% 90% 74%

Northeast Regional 87% 89% 83% 91% 90% 68%

State Supported

Blue Water 90% 90% 86% 90% 91% 70%

Capitol Corridor 91% 94% 88% 93% 92% 75%

Carolinian 88% 89% 87% 89% 86% 74%

Cascades 87% 94% 85% 89% 89% 66%

Downeaster 92% 95% 89% 95% 95% 85%

Empire South 91% 92% 89% 92% 93% 49%

Empire West/Maple Leaf 91% 92% 89% 91% 90% 70%

Ethan Allen 89% 91% 86% 90% 91% 71%

Heartland Flyer 92% 92% 88% 93% 90% 79%

Hiawatha 94% 95% 93% 95% 94% 54%

Illini / Saluki 89% 91% 86% 91% 89% 72%

Illinois Zephyr/Carl Sandburg 92% 90% 89% 93% 94% 81%

Keystone 93% 94% 90% 94% 93% 52%

Lincoln Service 88% 89% 88% 88% 88% 71%

Missouri River Runner 87% 94% 86% 92% 85% 70%

New Haven - Springfeld 91% 93% 85% 92% 91% 70%

Pacifc Surfiner 90% 92% 86% 93% 90% 79%

Pennsylvanian 89% 93% 87% 91% 87% 68%

Pere Marquette 93% 95% 92% 95% 94% 75%

Piedmont 96% 95% 93% 95% 96% 75%

San Joaquin 88% 91% 87% 90% 85% 68%

Vermonter 90% 93% 87% 92% 89% 68%

Washington- Lynchburg/

Roanoke 89% 90% 85% 90% 88% 69%

Washington-Newport News 87% 90% 81% 90% 87% 73%

Washington-Norfolk 91% 93% 86% 93% 87% 71%

Washington-Richmond 93% 94% 80% 94% 90% 71%

Wolverine 87% 92% 85% 90% 88% 67%
FY22 Q1 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Service Line & Route

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sand...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

Non-Adjusted Overall Service Adjusted Overall Service Figure 9. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

0%

20%

40%

60%

80%

100%

Service Line & Route

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sand...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

Non-Adjusted Overall Service Adjusted Overall Service
FY22 Q1 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Route

Customer Satisfaction

Hiawatha

Piedmont

Keystone

Pere Marquette

Illinois Zephyr/Carl Sandburg

Heartland Flyer

Empire West/Maple Leaf

Empire South

Downeaster

Acela Express

Ethan Allen

New Haven - Springfield

Vermonter

Washington-Norfolk

Washington-Richmond

Blue Water

Capitol Corridor

Northeast Regional

Pacific Surfliner

Washington-Lynchburg/Roanoke

Lincoln Service

City of New Orleans

Illini / Saluki

Pennsylvanian

Palmetto

Carolinian

San Joaquin

Washington-Newport News

Missouri River Runner

Cascades

Southwest Chief

Wolverine

Sunset Limited

Lake Shore Ltd

Silver Star

Cardinal

California Zephyr

Texas Eagle

Silver Meteor

Empire Builder

Coast Starlight

Capitol Limited

Crescent

Auto Train

Non-Adjusted Overall Service Adjusted Overall Service Figure 10. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

0%

20%

40%

60%

80%

100%

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Long Distance 

Non-Adjusted Overall Service Adjusted Overall Service
FY22 Q1 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

The only service not operating during FY22 Q1 was the Adirondack, although many routes were still 

operating at reduced frequency from pre-COVID service levels during FY22 Q1, including: Northeast 

Regional, Acela, Capitol Corridor, Cascades, Empire Service, Keystone, Pacifc Surfiner, and San 

Joaquins.

Table 16. Financial Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Ofce 

of Management and 

Budget’s gross domestic 

product chain defator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefts, and Amtrak’s Ofce of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State-supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY22 Q1 Page 44

V. Quarterly Reporting Data Categories 

Table 17. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 131%

California Zephyr 48%

Capitol Limited 48%

Cardinal 38%

City of New Orleans 39%

Coast Starlight 52%

Crescent 49%

Empire Builder 41%

Lake Shore Ltd 48%

Palmetto 65%

Silver Meteor 55%

Silver Star 44%

Southwest Chief 45%

Sunset Limited 23%

Texas Eagle 48%

Northeast Corridor

Acela Express 103%

NEC Special Trains 88%

Northeast Regional 115%

State Supported

Adirondack 133%

Blue Water 91%

Capitol Corridor 93%

Carolinian 100%

Cascades 91%

Downeaster 95%

Empire South 96%

Empire West/Maple Leaf 56%

Ethan Allen 51%

Heartland Flyer 94%

Hiawatha 114%

Illini / Saluki 124%

Illinois Zephyr/Carl Sandburg 111%

Keystone 45%

Lincoln Service 100%

Missouri River Runner 111%

New Haven - Springfeld 60%

Non-NEC Special Trains 27%

Pacifc Surfiner 86%

Pennsylvanian 77%

Pere Marquette 62%

Piedmont 99%

San Joaquin 92%

Vermonter 94%

Washington-Lynchburg/Roanoke 80%

Washington-Newport News 57%

Washington-Norfolk 65%

Washington-Richmond 70%

Wolverine 91%

System-Wide

National Train Service 81%

System-wide (Total Amtrak) 82%
FY22 Q1 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

Cost Recovery

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandb...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/R...

Washington-Newport News

Washington-Norfolk

Wolverine

Long Distance Northe... State Supported

Figure 11. Cost Recovery by Service Line and Route
FY22 Q1 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

120%

140%

Route

Cost Recovery

Adirondack

Auto Train

Illini / Saluki

Northeast Regional

Hiawatha

Illinois Zephyr/Carl Sandburg

Missouri River Runner

Acela Express

Lincoln Service

Carolinian

Piedmont

Empire South

Downeaster

Heartland Flyer

Vermonter

Capitol Corridor

San Joaquin

Wolverine

Blue Water

Cascades

Pacific Surfliner

Washington-Lynchburg/Roanoke

Pennsylvanian

Washington-Richmond

Washington-Norfolk

Palmetto

Pere Marquette

New Haven - Springfield

Washington-Newport News

Empire West/Maple Leaf

Silver Meteor

Coast Starlight

Ethan Allen

Crescent

Capitol Limited

California Zephyr

Lake Shore Ltd

Texas Eagle

Keystone

Southwest Chief

Silver Star

Empire Builder

City of New Orleans

Cardinal

Sunset Limited

Figure 12. Cost Recovery by Route
FRA Quarterly Report

FY22 Q1 Page 47

V. Quarterly Reporting Data Categories 

Table 18. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 146% 146%

California Zephyr 54% 54%

Capitol Limited 59% 59%

Cardinal 49% 49%

City of New Orleans 45% 45%

Coast Starlight 60% 60%

Crescent 57% 57%

Empire Builder 45% 45%

Lake Shore Ltd 54% 54%

Palmetto 77% 77%

Silver Meteor 63% 63%

Silver Star 52% 52%

Southwest Chief 50% 50%

Sunset Limited 25% 25%

Texas Eagle 51% 51%

Northeast Corridor

Acela Express 120% 120%

NEC Special Trains 167% 167%

Northeast Regional 144% 144%

State Supported

Adirondack1 0% 139%

Blue Water 53% 103%

Capitol Corridor 38% 110%

Carolinian 85% 114%

Cascades 50% 106%

Downeaster 57% 114%

Empire South 109% 114%

Empire West/Maple Leaf 56% 63%

Ethan Allen 21% 57%

Heartland Flyer 30% 115%

Hiawatha 63% 125%

Illini / Saluki 59% 148%

Illinois Zephyr/Carl Sandburg 41% 132%

Keystone 40% 54%

Lincoln Service 49% 112%

Missouri River Runner 47% 127%

New Haven - Springfeld 27% 73%

Non-NEC Special Trains 65% 65%

Pacifc Surfiner 56% 102%

Pennsylvanian 69% 92%

Pere Marquette 58% 101%

Piedmont 69% 119%

San Joaquin 35% 104%

Vermonter 43% 110%

Washington-Lynchburg/Roanoke100% 92%

Washington-Newport News 75% 64%

Washington-Norfolk 68% 74%

Washington-Richmond 43% 79%

Wolverine 63% 103%

System-Wide

National Train Service 82% 95%

System-wide (Total Amtrak) 66% 76%

1 Service suspended.
FY22 Q1 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Service Line & Route

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sand...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

Without State Operating Payments With State Operating Payments Figure 13. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

0%

50%

100%

150%

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Long Distance 

Without State Operating Payments With State Operating Payments
FY22 Q1 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Route

Percent Covered by Passenger Revenue

Auto Train

Northeast Regional

Acela Express

Empire South

Washington-Lynchburg/Roanoke

Carolinian

Palmetto

Washington-Newport News

Pennsylvanian

Piedmont

Washington-Norfolk

Wolverine

Silver Meteor

Hiawatha

Coast Starlight

Illini / Saluki

Capitol Limited

Pere Marquette

Crescent

Downeaster

Pacific Surfliner

Empire West/Maple Leaf

California Zephyr

Lake Shore Ltd

Blue Water

Silver Star

Texas Eagle

Cascades

Southwest Chief

Cardinal

Lincoln Service

Missouri River Runner

Empire Builder

City of New Orleans

Vermonter

Washington-Richmond

Illinois Zephyr/Carl Sandburg

Keystone

Capitol Corridor

San Joaquin

Heartland Flyer

New Haven - Springfield

Sunset Limited

Ethan Allen

Adirondack

Without State Operating Payments With State Operating Payments Figure 14. Avoidable Operating Expenses Covered By Passenger Revenue By Route

0%

50%

100%

150%

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Long Distance 

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q1 Page 50

V. Quarterly Reporting Data Categories 

Table 19. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 128% 128%

California Zephyr 46% 46%

Capitol Limited 46% 46%

Cardinal 36% 36%

City of New Orleans 37% 37%

Coast Starlight 51% 51%

Crescent 47% 47%

Empire Builder 39% 39%

Lake Shore Ltd 45% 45%

Palmetto 62% 62%

Silver Meteor 53% 53%

Silver Star 42% 42%

Southwest Chief 43% 43%

Sunset Limited 22% 22%

Texas Eagle 44% 44%

Northeast Corridor

Acela Express 100% 100%

NEC Special Trains 87% 87%

Northeast Regional 111% 111%

State Supported

Adirondack1 0% 133%

Blue Water 46% 89%

Capitol Corridor 32% 92%

Carolinian 72% 97%

Cascades 42% 89%

Downeaster 45% 91%

Empire South 87% 92%

Empire West/Maple Leaf 46% 52%

Ethan Allen 18% 49%

Heartland Flyer 24% 93%

Hiawatha 56% 111%

Illini / Saluki 48% 121%

Illinois Zephyr/Carl Sandburg 34% 109%

Keystone 31% 41%

Lincoln Service 43% 98%

Missouri River Runner 40% 109%

New Haven - Springfeld 21% 59%

Non-NEC Special Trains 27% 27%

Pacifc Surfiner 47% 85%

Pennsylvanian 56% 75%

Pere Marquette 34% 60%

Piedmont 56% 96%

San Joaquin 30% 91%

Vermonter 36% 91%

Washington-Lynchburg/Roanoke84% 77%

Washington-Newport News 64% 55%

Washington-Norfolk 57% 62%

Washington-Richmond 36% 67%

Wolverine 54% 88%

System-Wide

National Train Service 68% 78%

System-wide (Total Amtrak) 53% 62%

1 Service suspended.
FY22 Q1 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sand...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

Without State Operating Payments With State Operating Payments Figure 15. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route

0%

50%

100%

150%

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Long Distance 

Without State Operating Payments With State Operating Payments
FY22 Q1 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

120%

140%

Route

Percent Covered by Passenger Revenue

Auto Train

Northeast Regional

Acela Express

Empire South

Washington-Lynchburg/Roanoke

Carolinian

Washington-Newport News

Palmetto

Washington-Norfolk

Piedmont

Pennsylvanian

Hiawatha

Wolverine

Silver Meteor

Coast Starlight

Illini / Saluki

Crescent

Pacific Surfliner

Capitol Limited

California Zephyr

Blue Water

Empire West/Maple Leaf

Downeaster

Lake Shore Ltd

Texas Eagle

Southwest Chief

Lincoln Service

Silver Star

Cascades

Missouri River Runner

Empire Builder

City of New Orleans

Washington-Richmond

Vermonter

Cardinal

Pere Marquette

Illinois Zephyr/Carl Sandburg

Capitol Corridor

Keystone

San Joaquin

Heartland Flyer

Sunset Limited

New Haven - Springfield

Ethan Allen

Adirondack

Without State Operating Payments With State Operating Payments Figure 16. Fully Allocated Costs Covered by Passenger Revenue by Route

0%

50%

100%

150%

Percent Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Long Distance No

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q1 Page 53

V. Quarterly Reporting Data Categories 

Table 20. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 377 66,724

California Zephyr 118 73,865

Capitol Limited 125 41,371

Cardinal 86 23,435

City of New Orleans 95 41,640

Coast Starlight 153 87,138

Crescent 98 60,993

Empire Builder 110 82,335

Lake Shore Ltd 159 83,909

Palmetto 97 64,391

Silver Meteor 143 69,194

Silver Star 122 79,034

Southwest Chief 116 56,433

Sunset Limited 85 17,958

Texas Eagle 124 63,329

Northeast Corridor

Acela Express 185 478,441

NEC Special Trains

Northeast Regional 248 1,706,419

State Supported

Adirondack1

Blue Water 116 35,350

Capitol Corridor 51 162,478

Carolinian 159 64,451

Cascades 95 89,920

Downeaster 67 99,115

Empire South 183 264,794

Empire West/Maple Leaf 102 94,976

Ethan Allen 38 12,603

Heartland Flyer 70 14,587

Hiawatha 86 116,205

Illini / Saluki 107 75,643

Illinois Zephyr/Carl Sandburg 62 35,644

Keystone 88 199,215

Lincoln Service 100 112,492

Missouri River Runner 65 35,623

New Haven - Springfeld 43 86,190

Non-NEC Special Trains

Pacifc Surfiner 91 349,304

Pennsylvanian 148 45,014

Pere Marquette 94 19,838

Piedmont 65 51,504

San Joaquin 75 168,335

Vermonter 60 23,457

Washington-Lynchburg/Roanoke172 48,158

Washington-Newport News 136 71,304

Washington-Norfolk 102 56,427

Washington-Richmond 45 15,037

Wolverine 112 85,952

System-Wide

National Train Service 136 5,530,225

System-wide (Total Amtrak) 136 5,530,225

1 Service suspended.
FY22 Q1 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

0.5M

1.0M

1.5M

Service Line & Route

Total Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roan...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

FY21 Q4 FY22 Q1

-

0.5M

1.0M

1.5M

Total Ridership

Auto Train

ia Zephyr

ol Limited

Cardinal

w Orleans

t Starlight

Crescent

FY21 Q4 FY22 Q1

Figure 17. Total Ridership FY21 Q4 and FY22 Q1 by Service Line and Route
FY22 Q1 Page 55

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

0.5M

1.0M

1.5M

Route

Total Ridership

Northeast Regi...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corridor

Hiawatha

Lincoln Service

Downeaster

Empire West/Maple Leaf

Cascades

Coast Starlight

New Haven - Springfield

Wolverine

Lake Shore Ltd

Empire Builder

Silver Star

Illini / Saluki

California Zephyr

Washington-Newport News

Silver Meteor

Auto Train

Carolinian

Palmetto

Texas Eagle

Crescent

Southwest Chief

Washington-Norfolk

Piedmont

Washington-Lynchburg/Roanoke

Pennsylvanian

City of New Orleans

Capitol Limited

Illinois Zephyr/Carl Sandburg

Missouri River Runner

Blue Water

Vermonter

Cardinal

Pere Marquette

Sunset Limited

Washington-Richmond

Heartland Flyer

Ethan Allen

Adirondack

FY21 Q4 FY22 Q1

Figure 18. Total Ridership FY21 Q4 and FY22 Q1 by Route

-

0.5M

1.0M

1.5M

Total Ridership

s

r

h

e

n

FY21 Q4 FY22 Q1
FY22 Q1 Page 56

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

100

200

300

400

Service Line & Route

Average Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sand...

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/...

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

FY21 Q4 FY22 Q1

Figure 19. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route

-

0.5M

1.0M

1.5M

Total Ridership

ortheast Regi...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corrido

Hi

Li

FY21 Q4 FY22 Q1
FY22 Q1 Page 57

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

100

200

300

400

Route

Average Ridership

Auto Train

Northeast Regional

Acela Express

Empire South

Washington-Lynchburg/Roanoke

Lake Shore Ltd

Carolinian

Coast Starlight

Pennsylvanian

Silver Meteor

Washington-Newport News

Capitol Limited

Texas Eagle

Silver Star

California Zephyr

Southwest Chief

Blue Water

Wolverine

Empire Builder

Illini / Saluki

Washington-Norfolk

Empire West/Maple Leaf

Lincoln Service

Crescent

Palmetto

City of New Orleans

Cascades

Pere Marquette

Pacific Surfliner

Keystone

Cardinal

Hiawatha

Sunset Limited

San Joaquin

Heartland Flyer

Downeaster

Piedmont

Missouri River Runner

Illinois Zephyr/Carl Sandburg

Vermonter

Capitol Corridor

Washington-Richmond

New Haven - Springfield

Ethan Allen

Adirondack

FY21 Q4 FY22 Q1

Figure 20. Average Ridership (Passenger Miles divided by Train Miles) by Route

-

0.5M

1.0M

1.5M

Total Ridership

rtheast Regi...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corrid

H

FY21 Q4 FY22 Q1
FY22 Q1 Page 58

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefts metrics are reported annually, and they are included for the frst time in the FY2022 

frst quarter report, covering all of FY2021.

Table 21. Public Benefts Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data reported for the frst time in this quarter’s 

report covering FY 2021. Data is available for 

download at railroads.dot.gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data reported for the frst time in this quarter’s 

report covering FY 2021. Data is available for 

download at railroads.dot.gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data reported for the frst time in this quarter’s 

report covering FY 2021. Data is available for 

download at railroads.dot.gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data reported for the frst time in this quarter’s 

report covering FY 2021. Data is available for 

download at railroads.dot.gov.
FY22 Q1 Page 59

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 22. Connectivity by Service Line

Service Line / Route Acela Long 

Distance

Northeast 

Regional

State 

Corridors

Total - Connecting to 

Another Route

Acela 0 904 3,112 4,961 8,977

Long Distance 904 125,222 31,565 237,681 395,372

Northeast Regional 3,112 31,565 0 153,486 188,163

State Corridors 4,961 237,681 153,486 520,895 917,023

Total 8,977 395,372 188,163 917,023 1,509,535
FRA Quarterly Report

FY22 Q1 Page 60

V. Quarterly Reporting Data Categories 

Table 24. Community Access

Fiscal Year

Percent Riders To and 

From Not Well Served 

Communities

2021 0.56%

Table 23. Missed Connections by Service Line and Route

Service Line / Route Itineraries

Long Distance

California Zephyr 1,144 

Capitol Limited 370

Cardinal 64

City of New Orleans 40

Coast Starlight 766

Crescent 73

Empire Builder 185

Lake Shore Limited 292

Palmetto 202

Silver Meteor 134

Silver Star 494

Southwest Chief 1,741 

Sunset Limited 151

Texas Eagle 407

Northeast Corridor

Acela 33

Northeast Regional 936

State Supported

Blue Water 25

Capitol Corridor 968

Carolinian 59

Cascades 289

Downeaster 22

Empire South 87

Empire West/Maple Leaf 44

Ethan Allen 3

Heartland Flyer 11

Hiawatha 40

Illini/Saluki 471

Illinois Zephyr/Carl Sandburg 1

Keystone 107

Lincoln Service 155

Missouri River Runner 34

New Haven-Springfeld 140

Pacifc Surfiner 2,239

Pennsylvanian 84

Pere Marquette 13

Piedmont 10

San Joaquins 6,004

Vermonter 1

Washington-Lynchburg/Roanoke 11

Washington-Newport News 331

Washington-Norfolk 32

Washington-Richmond 4

Wolverine 73
FY22 Q1 Page 61

FRA Quarterly Report V. Quarterly Reporting Data Categories

E. Updates and Revisions to FY2021 Fourth Quarter Report

In March 2022, Amtrak provided FRA with a revised set of FY2021 fourth quarter fnancial metrics 

tables. It explained that after submitting the original data, it found and corrected an error in the 

formula for calculating the avoidable operating expense metric. While correcting the error, Amtrak 

also recalculated the avoidable operating expense, fully allocated adjusted operating expense, and 

cost recovery metrics using the company’s FY2021 period 14 fnancial results, which include end of 

year adjustments not available when it submitted the original data to FRA.

The frst version of the FY2021 fourth quarter report posted by FRA in February 2022 included 

several charts and a table that summarized train delays per 10,000 train miles. Subsequently, FRA 

found that these items contained errors, and it posted a revised version of the report with the items 

removed. The calculation errors occurred in the summarization of the data, and the raw data provided 

by Amtrak in the data tables available at railroads.dot.gov were unafected.

The delay data in this report and the FY2021 Q4 report include a host railroad named “Florida DOT 

(CSX Dispatched).” The correct name is “Florida DOT” as CSX does not dispatch this segment of 

railroad. Amtrak has corrected the host name in its data systems, and it will appear as Florida DOT in 

the next report covering FY2022 Q2 .
FY22 Q1 Page 62

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 25. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela Express 2103 88.3% Blue Water 364 77.3% Capitol Corridor 736 66.8%

2109 96.6% 365 56.7% 737 91.5%

2122 94.7% California Zephyr 5 47.6% 741 82.2%

2126 81.9% 6 46.7% 742 52.1%

2150 86.5% Capitol Corridor 520 92.6% 743 82.0%

2153 88.4% 521 92.2% 744 71.8%

2154 79.9% 522 88.1% 745 86.6%

2155 86.3% 523 88.7% 746 78.7%

2158 73.5% 524 85.5% 747 83.8%

2159 79.6% 525 87.7% 748 74.0%

2163 75.7% 526 86.6% 751 85.6%

2166 77.2% 527 81.5% Capitol Ltd 29 38.5%

2169 83.0% 528 74.4% 30 31.9%

2170 93.5% 531 87.2% Cardinal 50 54.1%

2172 83.5% 532 79.5% 51 61.5%

2173 85.6% 533 0.0% Carl Sandburg / 

Illinois Zephyr

380 96.8%

2203 91.5% 535 88.1% 381 89.6%

2205 87.7% 536 91.1% 382 84.8%

2213 80.4% 537 79.1% 383 84.1%

2218 88.0% 538 79.6% Carolinian 79 72.5%

2222 99.2% 541 78.8% 80 68.2%

2224 83.2% 542 85.8% Cascades 500 46.8%

2248 92.4% 544 86.6% 503 54.7%

2249 56.5% 545 88.6% 504 60.5%

2250 87.7% 546 93.9% 505 59.2%

2251 60.5% 547 77.1% 507 55.2%

2252 84.4% 551 83.9% 508 49.7%

2253 77.1% 552 63.3% City Of New 

Orleans

58 77.5%

2254 83.4% 720 86.9% 59 82.2%

2255 64.9% 723 78.8% Coast Starlight 11 64.7%

2256 86.0% 724 91.5% 14 43.6%

2257 94.0% 727 87.3% Crescent 19 60.2%

2259 83.3% 728 83.4% 20 53.1%

Auto Train 52 29.3% 729 73.6% Downeaster 680 79.2%

53 20.8% 732 84.5% 681 84.7%
FY22 Q1 Page 63

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Downeaster 682 89.1% Hiawatha 333 89.0% Keystone 652 96.6%

683 89.5% 334 94.4% 653 98.0%

684 71.5% 335 91.0% 654 96.5%

685 84.0% 336 95.0% 655 90.7%

686 73.3% 337 95.2% 660 82.5%

687 84.7% 338 93.4% 661 93.0%

688 84.7% 339 99.2% 662 98.0%

689 88.5% 340 97.3% 663 100.0%

690 100.0% 341 95.4% 664 93.4%

691 85.6% 342 98.5% 665 99.1%

692 77.6% 343 100.0% 666 95.3%

693 80.9% Illini / Saluki 390 77.9% 667 98.8%

694 59.7% 391 35.9% 669 91.2%

695 100.0% 392 64.5% 670 94.7%

696 61.7% 393 54.6% 671 96.8%

697 89.6% Keystone 600 96.2% 672 97.8%

698 81.7% 601 95.7% Lake Shore Ltd 48 62.1%

699 90.6% 605 93.2% 49 61.6%

1689 100.0% 610 94.1% 448 39.0%

Empire Builder 7 64.4% 611 98.7% 449 87.5%

8 29.8% 612 99.5% Lincoln Service 300 79.4%

27 40.5% 615 99.6% 301 85.8%

28 42.1% 619 94.7% 302 76.1%

Ethan Allen Express290 97.3% 620 94.2% 303 70.3%

291 89.2% 622 95.2% 304 91.3%

292 99.5% 637 99.7% 305 80.2%

293 91.2% 639 89.6% 306 82.1%

295 92.2% 640 74.2% 307 75.8%

296 90.5% 642 96.7% Maple Leaf 63 74.4%

Heartland Flyer 821 81.4% 643 95.7% 64 91.4%

822 80.2% 645 94.8% Missouri 311 68.8%

Hiawatha 329 96.9% 646 86.4% 313 56.6%

330 97.8% 647 93.0% 314 60.4%

331 95.0% 650 90.6% 316 52.7%

332 97.9% 651 93.9% New York - Albany 232 98.3%
FY22 Q1 Page 64

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

New York - Albany 233 74.4% On Spine Northeast Regional148 90.3% On Spine Northeast Regional1164 90.4%

234 94.3% 149 88.5% 1173 84.2%

236 88.8% 150 68.8% 1186 75.4%

237 96.3% 152 96.2% Pacifc Surfiner 562 94.8%

238 96.6% 153 95.0% 564 84.5%

239 93.0% 154 86.7% 567 85.9%

241 93.1% 155 97.2% 569 75.9%

243 98.7% 158 89.0% 572 88.3%

244 90.2% 159 96.1% 573 87.7%

250 96.4% 160 98.2% 579 73.6%

253 95.5% 161 62.4% 580 85.7%

255 100.0% 162 80.0% 581 83.1%

256 99.6% 163 82.4% 583 87.4%

259 98.6% 165 75.3% 584 89.3%

260 95.6% 166 69.4% 586 82.6%

261 52.7% 167 75.7% 588 77.0%

New York - Niagara Falls280 90.3% 168 93.1% 590 95.4%

281 64.5% 169 79.4% 591 65.4%

283 72.2% 170 88.3% 593 82.4%

284 90.9% 172 77.2% 594 68.4%

On Spine Northeast Regional123 91.9% 173 87.6% 595 86.1%

126 100.0% 175 81.2% 761 92.9%

129 90.2% 177 83.5% 763 64.9%

130 97.0% 178 95.3% 765 85.5%

132 87.0% 179 88.5% 768 83.9%

134 86.0% 182 91.4% 770 83.8%

135 82.3% 183 97.9% 774 77.5%

136 91.5% 184 89.0% 777 82.6%

137 75.8% 185 81.4% 784 83.2%

138 96.8% 189 85.3% 785 72.3%

139 63.3% 190 83.6% 794 75.4%

140 81.1% 192 100.0% 796 90.0%

141 89.6% 193 71.4% 1564 100.0%

143 72.2% 196 89.1% 1567 95.4%

146 88.2% 1135 68.6% 1572 90.4%
FY22 Q1 Page 65

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pacifc Surfiner 1584 97.6% Richmond / 

Newport News / 

Norfolk

96 71.7% Springfeld Shuttles416 78.0%

1761 45.5% 99 50.9% 417 95.1%

1763 100.0% 125 92.8% 432 86.3%

1768 84.7% 157 82.4% 450 70.6%

1774 66.9% 164 71.8% 451 91.1%

1777 51.9% 174 79.8% 460 83.5%

1784 100.0% 194 90.8% 461 99.8%

1785 90.0% 195 63.2% 463 100.0%

1790 100.0% Roanoke 145 89.5% 464 84.0%

1793 100.0% 147 75.0% 465 99.9%

1796 100.0% 156 75.0% 467 84.8%

Palmetto 89 68.8% 171 82.5% 470 69.0%

90 74.8% 176 82.4% 471 97.0%

Pennsylvanian 42 60.6% San Joaquins 702 82.5% 473 96.5%

43 67.1% 703 79.4% 474 90.8%

Pere Marquette 370 72.2% 710 71.4% 475 94.1%

371 73.8% 711 77.2% 476 81.7%

Piedmont 73 69.9% 712 79.9% 478 90.6%

74 75.3% 713 71.5% 479 89.0%

75 72.3% 714 75.9% 488 70.7%

76 71.6% 715 69.1% 490 94.7%

77 69.6% 716 74.8% 494 68.7%

78 85.6% 717 81.0% 495 96.6%

Richmond / 

Newport News / 

Norfolk

65 54.6% 718 68.9% 497 82.5%

66 82.5% 719 80.6% 499 85.7%

67 79.9% Silver Meteor 97 47.9% Sunset Ltd 1 39.9%

82 65.5% 98 35.9% 2 40.2%

84 78.4% Silver Star 91 39.6% Texas Eagle 21 64.3%

85 83.7% 92 43.8% 22 67.7%

86 68.6% Southwest Chief 3 44.9% Vermonter 54 92.5%

87 72.1% 4 44.3% 55 77.4%

88 67.1% Springfeld Shuttles400 100.0% 56 85.0%

93 63.7% 405 95.5% 57 92.8%

94 72.1% 409 83.6% Wolverine 350 41.6%

95 80.2% 412 98.0% 351 56.1%

352 64.3%

353 78.7%

354 48.4%

355 52.2%
FY22 Q1 Page 66

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2103 58 4 26 3 80 4 136 311 3 17 36 11 5 72 383

2109 60 9 20 2 4 9 29 4 202 339 4 9 8 4 2 3 30 369

2122 14 13 22 36 13 118 216 5 14 3 8 30 246

2126 24 7 21 5 12 123 4 3 130 329 5 58 2 20 56 141 470

2150 23 11 47 32 45 69 24 21 81 353 1 42 116 28 6 4 197 550

2153 6 56 41 29 12 9 150 4 5 112 424 7 30 3 9 34 17 24 124 548

2154 68 36 43 29 21 53 7 215 8 147 627 9 19 6 71 25 1 131 758

2155 47 62 18 28 26 30 3 1 56 127 16 193 607 30 15 31 164 36 3 2 281 888

2158 66 39 18 13 24 49 80 234 36 104 663 30 45 10 75 7 4 69 240 903

2159 60 15 160 10 11 33 1 8 1 18 34 9 117 477 49 31 62 94 3 6 2 20 267 744

2163 87 6 117 4 8 23 4 28 121 68 2 229 697 55 95 15 200 15 51 431 1,128

2166 110 54 58 16 58 159 39 197 691 38 22 36 135 6 13 31 281 972

2169 138 7 47 14 1 2 42 42 234 527 6 30 4 100 56 26 8 230 757

2170 11 13 15 9 30 185 58 7 148 476 19 3 88 24 13 10 4 161 637

2172 76 11 58 31 88 6 69 30 3 236 608 17 16 4 13 50 7 15 29 151 759

2173 152 9 40 22 5 1 42 8 3 168 450 29 18 75 61 39 10 3 4 239 689

2203 3 6 24 32 65 9 9 74

2205 8 14 4 39 65 65

2213 8 18 2 44 72 4 4 4 12 84

2218 3 30 3 17 53 2 10 1 13 66

2222 6 1 16 2 20 45 2 2 47

2224 7 7 3 28 3 36 84 10 3 2 5 20 104

2248 29 6 38 13 17 14 56 173 2 13 5 20 193

2249 9 11 5 22 4 30 81 2 12 116 34 4 2 170 251

2250 41 2 17 19 46 125 5 5 13 15 4 42 167

2251 18 3 8 27 3 11 6 48 124 35 6 118 27 9 195 319

2252 22 30 14 2 45 13 3 89 218 23 14 9 13 14 18 40 131 349

2253 12 2 16 9 52 46 91 228 29 6 2 66 18 7 128 356

2254 30 85 11 10 2 57 23 17 73 308 6 11 46 5 20 88 396

2255 22 6 19 4 2 40 33 3 40 169 3 40 14 25 82 251

2256 7 5 1 2 38 15 23 91 4 6 2 11 23 114

2257 8 6 15 3 22 54 4 3 5 12 66

2259 9 12 2 5 28 17 23 96 14 19 5 3 11 52 148

Auto Train 52 347 1,003 90 4,032 96 332 1,059 6,959 6,959

53 24 298 299 4 136 3,648 161 2,016 1,120 7,706 7,706
FY22 Q1 Page 67

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI DCS DMW DSR FTI PTI RTE Total ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Blue Water 364 5 13 8 13 30 6 75 104 102 108 80 189 97 224 310 1,214 1,289

365 55 71 26 21 392 6 571 91 107 67 551 57 373 1,246 1,817

California Zephyr 5 4 3 7 320 194 15 888 966 169 947 1,274 1,593 6,366 6,373

6 2 3 45 3 53 479 372 78 825 999 71 637 842 1,970 1,312 7,585 7,638

Capitol Corridor 520 21 27 15 14 31 108 108

521 1 4 21 9 20 46 101 101

522 7 19 7 67 10 43 2 27 13 195 195

523 4 7 54 21 81 11 21 199 199

524 30 4 7 24 38 102 7 44 256 256

525 5 6 11 8 33 22 85 85

526 11 4 12 169 30 9 235 235

527 8 6 49 11 43 2 35 108 85 347 347

528 62 9 56 3 11 8 5 66 91 311 311

531 81 5 2 11 58 18 175 175

532 42 3 16 18 68 28 17 18 210 210

535 8 5 11 4 12 40 40

536 37 4 8 1 9 67 9 135 135

537 40 2 8 5 22 53 29 25 184 184

538 68 85 119 17 29 37 142 166 20 209 892 892

541 33 4 15 3 56 49 21 19 79 279 279

542 15 10 40 1 58 29 95 38 75 361 361

544 17 2 25 18 42 51 12 86 253 253

545 26 3 2 23 46 3 17 120 120

546 19 7 22 5 31 139 1 27 251 251

547 34 2 5 33 113 82 15 38 322 322

551 46 4 21 138 12 21 295 21 13 571 571

552 5 7 12 12

720 9 2 21 10 48 2 63 15 170 170

723 2 21 9 10 30 72 72

724 8 1 28 46 63 1 29 176 176

727 5 2 11 7 45 8 12 90 90

728 16 26 19 122 10 2 195 195

729 33 5 20 32 84 10 184 184

732 51 5 63 2 18 139 139

736 77 71 11 4 9 15 116 13 316 316
FY22 Q1 Page 68

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol Corridor 737 21 13 9 30 73 73

741 33 3 15 8 5 25 89 89

742 24 5 33 40 22 10 134 134

743 15 3 46 28 30 21 2 25 170 170

744 6 23 6 8 12 2 27 84 84

745 10 3 13 40 24 2 92 92

746 4 8 99 13 19 143 143

747 15 3 27 32 5 8 90 90

748 11 16 23 53 60 29 192 192

751 4 4 2 245 1 19 275 275

Capitol Ltd 29 17 3 2 30 11 63 89 143 12 744 219 23 340 141 706 2,417 2,480

30 18 30 59 27 19 153 101 455 94 1,009 396 22 69 286 42 910 3,384 3,537

Cardinal 50 34 41 8 3 6 15 36 19 162 199 3 14 445 258 84 53 312 272 328 1,968 2,130

51 13 9 11 15 11 41 4 130 234 274 125 355 240 385 55 288 1,722 1,956

Carl Sandburg / 

Illinois Zephyr

380 2 6 9 3 20 113 3 7 163 52 11 27 376 396

381 2 2 29 104 18 2 20 286 459 461

382 3 4 4 11 69 2 55 6 31 163 174

383 90 12 118 40 58 318 318

Carolinian 79 9 25 9 31 21 2 54 44 236 431 426 8 270 268 228 333 365 1,898 2,329

80 26 33 6 3 10 13 26 30 51 198 448 98 30 276 219 7 426 46 255 1,805 2,003

Cascades 500 295 162 1 10 149 26 84 34 270 1,031 1,031

503 174 73 71 95 97 82 216 135 437 1,380 1,380

504 124 104 26 327 116 233 25 87 1,042 1,042

505 258 21 50 54 144 16 121 105 253 1,022 1,022

507 60 44 5 169 89 233 52 225 877 877

508 177 60 35 122 148 202 70 189 1,003 1,003

City Of New Orleans58 7 1 20 8 36 243 192 537 619 65 409 280 445 2,790 2,826

59 9 9 239 313 34 667 596 14 110 739 276 516 3,504 3,513

Coast Starlight 11 384 65 40 176 1,138 42 117 1,090 1,330 1,696 6,078 6,078

14 406 169 234 481 1,470 43 72 1,428 1,352 2,199 7,854 7,854

Crescent 19 20 5 104 9 24 53 6 143 364 407 77 22 843 435 69 34 300 1,085 3,356 6,628 6,992

20 104 96 5 2 14 30 156 34 441 562 74 243 652 81 656 17 393 836 1,966 5,480 5,921

Downeaster 680 2 32 4 2 49 89 89

681 10 2 42 30 9 93 93

682 25 24 20 9 4 34 116 116
FY22 Q1 Page 69

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI DCS DMW DSR PTI RTE Total ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Downeaster 683 21 6 7 56 2 55 147 147

684 8 2 58 5 26 20 119 119

685 7 8 15 17 287 74 13 421 421

686 15 7 8 26 49 14 33 115 267 267

687 14 30 27 364 29 26 490 490

688 5 11 20 19 11 66 66

689 29 4 211 22 3 269 269

691 2 40 30 72 72

692 6 4 19 24 53 53

693 17 10 20 47 47

694 2 4 15 17 25 63 63

695 2 14 7 40 63 63

696 8 9 4 26 47 47

697 13 10 19 20 62 62

698 2 3 40 4 49 49

699 7 8 15 15

1689 4 9 13 13

Empire Builder 7 8 6 14 168 99 15 42 765 1,008 34 3 306 969 1,761 5,170 5,184

8 8 6 14 204 313 1,036 960 1,183 34 1,795 1,196 3,537 2,027 12,285 12,299

27 28 3,530 37 35 15 287 107 55 193 4,287 4,287

28 36 45 212 8 60 4 785 31 282 49 1,512 1,512

Ethan Allen Express290 3 16 3 31 33 86 50 4 23 97 116 50 21 361 447

291 5 38 5 55 40 143 60 64 188 200 95 15 111 733 876

292 1 8 9 10 8 43 8 69 78

293 7 2 9 2 39 34 21 30 14 140 149

295 11 2 13 9 2 31 30 40 9 121 134

296 23 2 46 26 97 97

Heartland Flyer 821 88 93 133 3 52 3 372 372

822 92 38 102 8 3 53 296 296

Hiawatha 329 15 109 33 60 217 217

330 4 4 7 3 17 16 43 47

331 3 3 83 8 17 230 20 36 394 397

332 3 3 2 33 18 27 112 12 30 234 237

333 2 4 6 22 8 10 16 189 62 121 428 434
FY22 Q1 Page 70

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Hiawatha 334 6 6 24 48 25 120 53 34 304 310

335 4 5 9 14 18 41 16 248 14 42 393 402

336 6 12 2 20 7 2 33 108 15 2 167 187

337 7 2 9 5 64 37 18 7 155 73 16 375 384

338 5 13 18 4 4 9 69 125 17 29 257 275

339 1 1 8 3 17 56 41 29 154 155

340 7 6 2 15 5 16 123 12 156 171

341 1 2 2 5 2 64 9 46 181 51 21 374 379

342 1 1 21 2 3 101 6 13 146 147

343 17 26 43 43

Illini / Saluki 390 11 17 6 34 114 66 356 15 194 30 197 972 1,006

391 1 7 8 106 5 199 613 161 1,084 1,092

392 3 18 70 3 94 95 13 322 23 622 203 1,278 1,372

393 7 7 124 448 315 220 12 341 76 196 1,732 1,739

Keystone 600 4 33 14 11 9 133 12 216 142 142 358

601 47 12 25 84 32 10 15 10 67 151

605 7 9 30 4 13 63 54 9 53 116 179

610 29 29 20 20 49

611 5 3 16 24 24

612 32 32 32

615 33 33 7 7 40

619 52 52 52

620 12 12 7 240 7 278 5 20 4 29 307

622 12 4 21 37 33 33 70

637 7 13 19 25 64 64

639 29 4 60 53 47 8 49 250 32 3 7 42 292

640 214 74 50 51 8 173 20 25 615 5 102 18 30 155 770

642 14 15 19 16 17 3 75 10 169 97 5 70 8 180 349

643 49 20 26 8 10 4 6 8 59 190 4 36 4 37 81 271

645 12 9 10 5 36 54 31 11 4 3 103 139

646 14 5 41 17 42 5 210 41 6 5 386 13 26 84 30 153 539

647 43 46 115 13 217 6 20 10 6 7 4 4 57 274

650 18 6 40 159 24 247 18 102 162 19 301 548

651 37 17 29 5 4 27 21 9 149 4 20 5 22 3 54 203

652 59 13 16 13 185 27 313 8 12 4 5 1 30 343
FY22 Q1 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 653 72 39 4 1 25 8 9 43 201 3 20 20 14 9 66 267

654 19 8 16 15 4 207 12 6 287 33 31 15 79 366

655 63 8 40 7 35 143 2 67 365 8 60 11 101 15 4 2 201 566

660 6 7 3 127 23 21 187 44 10 54 241

661 7 3 5 3 53 71 28 82 4 114 185

662 9 14 3 128 19 173 30 5 35 208

663 34 34 4 4 38

664 9 15 114 2 56 196 16 94 15 7 132 328

665 15 3 13 5 27 63 10 7 17 80

666 9 3 107 10 23 152 38 38 7 8 91 243

667 2 3 16 34 14 69 6 6 75

669 17 8 16 28 2 9 80 50 67 13 130 210

670 6 64 70 14 27 2 8 51 121

671 12 12 3 19 13 22 81 4 5 9 90

672 17 17 5 5 22

Lake Shore Ltd 48 14 86 5 33 3 274 34 449 100 357 8 496 299 16 193 286 110 1,007 2,872 3,321

49 2 39 8 10 30 58 147 195 281 224 549 581 1 156 478 1,138 3,603 3,750

448 48 86 144 17 295 96 2 1,872 49 102 54 42 64 2,281 2,576

449 46 210 11 267 65 150 45 7 42 36 48 25 418 685

Lincoln Service 300 8 5 7 4 24 50 3 48 17 31 116 265 289

301 11 12 3 5 31 10 26 14 67 31 121 269 300

302 11 12 6 4 33 46 52 78 58 90 324 357

303 45 20 6 40 5 116 100 43 60 104 39 87 83 303 819 935

304 12 6 7 25 64 56 83 72 46 321 346

305 11 4 2 9 26 72 3 96 149 32 120 74 155 701 727

306 8 25 1 34 21 21 4 24 46 39 140 295 329

307 6 9 15 9 36 24 30 12 156 8 219 494 509

Maple Leaf 63 15 2 10 2 48 65 142 65 349 109 250 179 90 480 549 1,657 2,006

64 30 29 22 6 87 152 2 35 264 147 58 393 1,051 1,138

Missouri 311 202 2 127 47 24 156 558 558

313 197 35 50 132 204 47 5 54 724 724

314 352 3 170 78 69 672 672

316 132 3 61 24 758 78 9 96 1,161 1,161

New York - Albany 232 38 27 3 68 8 59 3 13 5 88 156

233 9 23 33 2 2 81 116 10 276 23 2 169 3 14 14 8 9 242 518
FY22 Q1 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

New York - Albany 234 9 10 20 6 45 16 7 1 9 33 78

236 14 18 12 44 8 22 38 3 71 115

237 2 34 23 2 23 84 4 86 13 13 116 200

238 4 1 149 6 160 39 3 151 8 4 2 207 367

239 2 10 4 37 11 26 3 93 15 15 48 13 91 184

241 39 19 62 2 122 27 62 65 12 166 288

243 3 23 21 6 21 74 9 21 59 9 19 117 191

244 2 43 70 1 116 40 9 175 4 15 243 359

250 23 23 2 3 15 2 22 45

253 14 7 6 27 13 15 2 4 34 61

255 16 5 21 5 52 14 71 92

256 6 45 12 63 63

259 5 5 2 12 3 18 2 23 35

260 12 12 5 2 3 5 3 2 20 32

261 5 2 7 39 39 46

New York - Niagara 

Falls

280 30 56 8 45 139 79 2 181 151 38 142 34 286 913 1,052

281 4 5 46 6 33 230 54 378 101 265 158 143 172 505 1,344 1,722

283 6 144 4 10 59 57 280 142 6 29 106 236 119 112 485 1,235 1,515

284 4 39 6 40 263 15 367 93 43 107 185 131 79 361 999 1,366

On Spine Northeast Regional123 19 24 43 43

126 8 18 26 14 10 24 50

129 120 19 1 104 22 5 117 388 9 13 12 77 24 135 523

130 39 34 4 8 4 5 53 51 19 217 5 4 46 8 63 280

132 25 13 12 8 58 17 47 36 11 111 169

134 6 26 3 8 4 7 54 28 7 15 50 104

135 13 17 2 2 21 2 108 165 3 11 55 17 19 30 135 300

136 2 6 10 18 1 8 17 26 44

137 278 15 22 24 13 3 88 262 2 195 902 24 3 10 65 189 13 1 12 29 346 1,248

138 9 19 16 67 3 17 2 28 161 10 9 19 180

139 8 11 24 43 4 17 21 15 10 23 12 102 145

140 17 4 11 12 48 24 5 78 199 7 36 17 11 25 18 59 173 372

141 100 12 29 24 26 4 126 107 8 68 504 53 9 3 112 143 12 38 113 33 516 1,020

143 10 11 17 13 3 36 19 58 167 13 7 5 42 47 5 3 17 139 306

146 2 15 8 7 6 3 7 48 1 8 17 17 3 46 94

148 89 11 6 7 6 34 32 4 83 272 24 14 163 30 19 31 50 331 603
FY22 Q1 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DET DMW DSR PSC PSR PTI RTE SMW Total ADA CAR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine Northeast Regional149 20 2 3 14 39 12 14 24 16 66 105

150 7 4 19 1 31 21 21 73 7 227 349 380

152 7 2 15 3 38 65 19 4 9 6 2 40 105

153 33 2 7 30 35 107 3 12 15 122

154 6 5 37 48 3 22 25 73

155 4 17 16 11 48 48

158 3 2 6 26 37 4 97 53 15 169 206

159 2 14 5 6 27 4 3 7 34

160 2 11 2 15 6 12 18 33

161 62 4 4 8 36 25 9 85 233 32 31 18 35 113 8 18 17 272 505

162 19 10 14 4 35 6 2 88 178 38 4 45 30 11 128 306

163 7 6 8 14 35 8 17 25 60

165 15 21 17 20 13 7 8 101 19 5 3 38 7 3 37 112 213

166 3 7 6 2 7 12 37 28 28 1 56 113 150

167 8 8 8 98 64 36 206 214

168 12 7 4 6 4 18 51 4 8 7 25 44 95

169 20 9 29 90 27 9 39 94 259 288

170 246 44 216 3 37 39 30 25 21 67 728 4 7 65 52 6 34 10 178 906

172 101 27 7 50 17 18 137 34 5 72 468 38 11 107 58 7 17 24 72 334 802

173 60 10 102 10 26 67 14 124 413 67 81 16 39 101 17 12 2 335 748

175 72 6 49 24 2 122 39 6 80 400 14 8 311 108 13 14 12 40 520 920

177 271 17 3 128 36 19 181 6 7 297 965 13 7 51 55 35 26 81 268 1,233

178 152 8 18 12 10 2 37 239 21 10 151 119 9 25 31 366 605

179 31 7 3 8 49 6 155 250 17 87 2 517 566

182 37 16 53 9 10 45 5 10 74 259 15 3 8 10 35 71 330

183 48 27 16 3 19 6 194 313 3 7 13 23 336

184 25 4 17 9 32 127 214 428 17 4 41 30 5 97 525

185 165 11 3 43 30 84 11 153 500 10 170 97 19 7 11 10 324 824

189 4 10 19 33 4 34 5 8 51 84

190 61 60 10 8 139 20 21 7 10 10 20 23 111 250

192 3 3 4 7 12 23 26

193 101 12 30 4 38 93 5 266 549 25 28 75 30 86 21 37 302 851

196 12 15 0 5 2 28 29 58 149 170 10 6 186 335

1135 7 11 18 2 2 20

1164 1 1 1
FY22 Q1 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes

Route Train CTP DMW Total ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

On Spine Northeast 

Regional

1173 8 7 15 15

1186 38 3 41 41

Pacifc Surfiner 562 18 12 21 45 37 32 33 198 198

564 25 86 52 131 18 10 35 40 72 469 469

567 41 22 14 114 78 6 247 522 522

569 17 5 12 52 36 122 122

572 33 10 49 30 39 11 63 95 330 330

573 55 4 87 358 56 15 12 43 630 630

579 20 9 4 66 18 17 10 3 28 175 175

580 57 15 20 25 180 22 3 83 63 468 468

581 118 8 1 2 2 62 137 29 70 429 429

583 16 6 48 12 43 196 25 4 197 547 547

584 2 3 16 3 16 2 42 42

586 33 9 39 22 36 40 57 236 236

588 4 9 8 156 87 21 158 32 5 14 494 494

590 19 16 12 57 104 104

591 63 191 207 107 144 123 10 165 1,010 1,010

593 4 9 8 66 68 21 27 22 225 225

594 13 4 295 11 41 434 56 16 215 1,085 1,085

595 31 6 10 128 141 506 37 3 110 972 972

761 32 25 9 32 116 28 80 26 262 610 610

763 40 5 4 60 76 3 46 10 128 372 372

765 132 54 23 321 168 5 98 34 141 976 976

768 23 16 1 71 17 38 166 166

770 105 13 3 108 307 46 3 199 784 784

774 248 42 67 7 74 346 2 93 49 248 1,176 1,176

777 264 78 83 69 48 259 7 95 57 231 1,191 1,191

784 161 27 10 8 133 389 18 117 51 27 164 1,105 1,105

785 156 25 225 120 204 287 345 55 38 215 1,670 1,670

794 28 3 25 56 300 30 40 59 541 541

796 12 16 25 13 35 34 17 10 26 188 188

1564 4 5 9 9

1567 2 6 4 9 21 21

1572 1 11 1 13 13

1584 6 6 9 21 21
FY22 Q1 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Resp Delay 

Mins Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacifc Surfiner 1761 2 2 2

1768 4 2 1 10 25 42 42

1774 3 12 15 15

1777 8 39 2 1 10 60 60

1784 11 4 15 15

1785 2 2 4 4

1793 2 2 2

1796 5 5 5

Palmetto 89 64 21 22 15 52 15 216 405 255 14 4 303 197 58 275 187 424 1,717 2,122

90 14 35 4 13 94 17 177 242 67 328 152 138 334 116 399 1,776 1,953

Pennsylvanian 42 30 29 12 298 96 35 500 157 60 81 167 130 24 13 216 66 566 1,480 1,980

43 11 2 16 8 45 21 5 70 45 223 126 46 18 172 107 3 44 198 54 674 1,442 1,665

Pere Marquette 370 2 3 5 31 30 35 349 120 565 570

371 2 19 5 35 61 29 34 16 48 57 184 245

Piedmont 73 63 19 25 124 55 286 286

74 149 39 27 133 127 54 529 529

75 230 30 37 104 18 70 63 552 552

76 179 9 82 54 43 201 568 568

77 94 59 85 237 95 166 736 736

78 35 10 36 296 51 3 55 486 486

Richmond / Newport News

/ Norfolk

65 13 13 36 3 43 17 125 250 36 250 118 51 132 28 615 865

66 11 42 66 72 11 51 12 25 52 342 162 34 25 952 382 10 182 120 58 42 1,967 2,309

67 40 8 239 30 57 5 31 75 126 611 75 47 384 163 26 114 166 76 1,051 1,662

82 23 4 19 18 52 40 156 13 10 61 21 54 159 315

84 24 27 28 33 128 25 207 472 61 24 121 61 255 33 77 632 1,104

85 167 47 55 11 29 82 14 157 562 11 162 33 36 89 17 348 910

86 58 7 69 11 50 53 29 3 131 117 38 566 67 0 7 149 103 12 5 99 23 99 564 1,130

87 11 3 18 56 84 172 45 6 145 58 21 61 154 150 54 694 866

88 38 50 5 29 10 40 75 87 334 30 1 70 128 14 111 9 57 420 754

93 153 20 146 6 2 15 137 102 29 391 1,001 125 2 4 229 115 45 16 25 264 138 81 1,044 2,045

94 305 5 103 8 19 12 85 192 21 120 870 168 2 115 224 19 75 31 120 754 1,624

95 102 19 37 33 8 93 11 6 4 75 79 2 178 647 193 103 45 15 385 151 245 132 393 1,662 2,309

96 3 6 7 7 36 59 50 32 164 28 274 333
FY22 Q1 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Richmond / Newport News / Norfolk99 59 12 5 2 22 3 95 198 129 18 54 180 14 76 181 48 700 898

125 28 13 11 9 249 20 16 7 112 465 132 5 61 172 12 161 13 119 675 1,140

157 21 15 3 35 74 21 35 12 68 36 66 30 268 342

164 16 11 19 2 5 6 16 12 126 213 37 51 119 8 19 11 42 287 500

174 84 79 20 14 29 122 67 18 78 511 116 134 144 72 23 63 552 1,063

194 12 16 9 37 24 15 69 14 6 2 130 167

195 34 3 25 5 27 71 66 231 35 12 54 137 3 25 191 61 518 749

Roanoke 145 4 8 6 3 29 50 26 48 11 5 90 140

147 7 14 22 36 79 45 63 35 4 8 21 176 255

156 13 56 4 17 39 14 143 78 18 12 102 10 24 121 365 508

171 112 131 18 13 71 2 50 166 15 104 682 189 273 257 402 36 14 53 23 131 1,378 2,060

176 77 18 45 84 15 15 124 364 41 783 109 66 27 149 14 63 214 35 677 1,460

San Joaquins 702 31 17 51 38 84 7 64 292 292

703 17 6 243 66 35 122 173 101 763 763

710 224 8 12 26 31 79 83 33 108 604 604

711 136 14 23 84 67 64 85 73 546 546

712 70 4 105 32 357 55 81 12 132 848 848

713 336 148 180 49 23 151 887 887

714 59 27 131 41 56 101 31 14 68 28 199 755 755

715 75 10 2 164 101 99 5 71 6 88 621 621

716 68 10 98 82 89 57 17 43 94 37 117 712 712

717 37 9 88 37 25 35 62 51 176 520 520

718 231 18 11 84 56 146 274 73 110 86 1,089 1,089

719 50 12 5 37 16 65 9 69 59 42 258 622 622

Silver Meteor 97 77 16 50 11 2 26 71 7 306 566 1,100 92 85 528 836 100 21 428 520 1,426 5,136 5,702

98 18 31 69 26 4 51 244 45 103 591 1,208 87 570 1,088 57 23 7 195 331 906 4,472 5,063

Silver Star 91 57 6 15 60 270 36 264 195 903 928 130 11 83 1,012 974 124 4 5 344 990 2,103 6,708 7,611

92 4 92 8 6 120 210 68 508 1,047 100 15 3 749 1,088 33 64 4 359 392 1,450 5,304 5,812

Southwest Chief 3 377 255 277 1,771 1,121 185 19 200 1,315 1,089 6,609 6,609

4 21 4 2 23 50 450 175 154 738 1,372 46 63 243 1,681 1,127 6,049 6,099

Springfeld Shuttles 400 110 110 5 60 160 225 335

405 7 28 35 11 2 3 16 51

409 2 2 2

412 12 2 14 58 5 2 65 79

416 16 9 3 28 4 3 28 19 54 82
FY22 Q1 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfeld Shuttles 417 9 2 92 103 45 44 15 30 134 237

432 14 14 2 5 35 6 48 62

450 26 16 31 2 75 66 12 2 46 126 201

451 7 3 18 19 10 27 84 30 96 2 52 180 264

460 27 16 4 2 49 19 0 38 57 106

461 16 11 8 35 1 16 68 182 5 272 307

463 6 6 6

464 12 13 3 43 7 78 164 6 43 213 291

465 10 44 4 58 2 0 2 60

467 2 39 27 68 4 17 1 22 90

470 41 68 19 128 9 213 84 22 63 21 19 431 559

471 11 3 123 8 4 149 1 5 9 96 2 525 638 787

473 8 2 10 50 41 91 101

474 15 30 2 39 86 208 6 214 300

475 7 56 44 107 55 18 17 90 197

476 5 23 28 4 474 57 10 3 548 576

478 13 44 14 14 85 91 99 15 9 64 80 39 397 482

479 24 21 45 148 110 53 311 356

488 14 11 8 33 273 64 2 36 52 1 3 431 464

490 64 2 66 24 39 5 3 31 10 112 178

494 10 62 1 73 6 10 577 101 21 3 77 5 800 873

495 8 9 2 51 5 10 11 4 100 4 16 0 66 3 210 299 399

497 12 126 138 3 3 141

499 7 16 47 70 9 121 3 146 75 23 7 384 454

Sunset Ltd 1 2 2 337 210 256 514 652 65 232 723 560 1,030 4,579 4,581

2 1 39 10 4 54 245 24 93 232 927 120 3 612 810 520 3,586 3,640

Texas Eagle 21 20 8 23 51 247 40 27 808 740 46 20 372 1,007 1,338 4,645 4,696

22 3 10 14 9 36 339 114 205 159 948 106 140 1,278 997 4,286 4,322

Vermonter 54 15 19 8 23 2 28 19 93 207 5 9 17 25 10 215 3 284 491

55 107 22 6 7 51 80 3 145 421 76 110 141 138 43 579 7 160 1,254 1,675

56 39 37 76 37 33 25 22 99 91 11 82 552 87 31 87 39 52 7 556 17 135 1,011 1,563

57 24 15 6 16 6 107 174 26 5 30 73 220 17 10 381 555

Wolverine 350 29 23 54 72 16 1,046 15 1,255 119 19 203 78 16 487 494 302 1,718 2,973

351 4 14 7 69 14 300 19 427 104 11 147 56 85 541 242 808 1,994 2,421

352 11 18 30 12 52 17 140 246 325 268 78 51 409 284 1,454 3,115 3,255

353 8 10 7 53 34 12 7 131 163 13 132 104 427 215 256 1,310 1,441

354 20 50 10 4 144 9 237 90 50 377 89 8 1,047 527 738 2,926 3,163

355 9 51 4 8 192 10 274 54 14 54 73 126 614 245 708 1,888 2,162
FRA Quarterly Report

FY22 Q1 Page 78

Appendix 2: Delay Minutes by Train and Responsibility 

Table 27: Host Responsible Train Delay Minutes

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PSC PSR PTI RTE SMW Total

Acela Express 2103 58 4 26 3 80 4 136 311

2109 60 9 20 2 4 9 29 4 202 339

2122 14 13 22 36 13 118 216

2126 24 7 21 5 12 123 4 3 130 329

2150 90 11 53 32 643 69 27 31 81 1,037

2153 99 6 56 50 53 12 406 150 4 21 112 969

2154 304 36 52 41 197 535 7 215 8 27 147 1,569

2155 80 62 49 28 42 30 214 1 56 127 28 193 910

2158 146 39 48 13 29 322 381 234 36 74 104 1,426

2159 170 15 182 10 12 33 419 8 1 18 41 12 117 1,038

2163 136 6 118 4 19 23 322 28 121 73 28 229 1,107

2166 315 54 73 16 451 159 39 5 197 1,309

2169 273 7 50 115 248 2 42 42 234 1,013

2170 79 13 15 25 9 379 185 83 51 148 987

2172 167 11 63 31 284 6 69 30 3 236 900

2173 212 9 40 7 22 403 1 42 16 68 168 988

2203 3 6 24 32 65

2205 8 14 4 39 65

2213 8 18 2 44 72

2218 3 30 3 17 53

2222 6 1 16 2 20 45

2224 7 7 3 28 3 36 84

2248 129 6 45 31 17 14 56 298

2249 11 11 19 7 73 22 5 6 30 184

2250 35 41 26 62 17 22 2 46 251

2251 24 3 8 29 11 57 11 6 23 48 220

2252 33 46 29 162 45 13 3 89 420

2253 12 2 60 16 9 192 8 52 67 2 91 511

2254 36 85 11 12 184 57 23 17 73 498

2255 40 6 19 4 30 10 2 40 33 3 40 227

2256 7 5 2 54 38 15 3 23 147

2257 11 8 74 6 15 3 5 22 144

2259 24 12 2 69 5 28 17 3 23 183

Auto Train 52 10 470 83 2,208 5,775 2,484 590 11,620

53 370 581 23 2,323 7,059 3,669 646 14,671

Blue Water 364 7 183 19 1,349 62 138 1,758

365 152 167 99 1,849 547 85 2,899

California Zephyr 5 179 2,422 802 4,096 68 11,437 2,943 1,338 23,285

6 326 2,478 793 3,865 11,230 2,007 2,157 22,856

Capitol Corridor 520 48 14 38 50 10 160

521 70 79 36 122 36 16 359

522 60 4 17 86 61 20 248

523 18 108 4 54 0 65 218 51 518

524 42 89 3 105 112 382 44 777

525 59 21 26 106 43 255

526 68 6 22 18 189 83 386

527 251 133 12 34 200 298 78 1,006

528 94 260 77 48 71 227 39 816

531 25 210 13 45 9 166 52 520

532 2 105 18 67 49 197 36 474

535 38 7 8 50 83 30 216

536 79 26 33 34 32 14 218

537 108 79 41 43 43 100 119 533

538 9 124 14 81 8 199 77 98 610

541 178 150 126 68 27 330 71 950

542 4 119 60 25 99 40 347

544 24 110 3 83 64 134 54 472

545 61 30 51 113 20 275

546 6 87 2 66 0 39 144 59 403

547 52 131 1 90 39 326 93 732
FRA Quarterly Report

FY22 Q1 Page 79

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DCS DDA DET DMW DSR DTR FTI PSR PTI RTE SMW Total

Capitol Corridor 551 81 3 52 10 55 53 254

552 4 11 5 20

720 13 7 14 33 4 71

723 6 260 10 23 6 41 58 20 424

724 98 12 46 1 189 56 402

727 58 152 9 39 7 245 14 524

728 21 73 8 28 14 192 35 371

729 3 49 9 69 36 283 86 535

732 13 108 5 64 26 87 23 326

736 55 20 30 94 49 17 265

737 4 49 7 30 10 42 35 177

741 65 2 20 3 118 26 234

742 38 32 21 100 14 205

743 50 65 4 31 13 161 9 333

744 4 35 3 24 2 113 26 207

745 12 12 57 10 91

746 19 11 31 89 74 224

747 36 121 12 32 20 196 84 501

748 8 76 42 24 101 16 267

751 26 7 4 21 76 20 154

Capitol Ltd 29 33 449 70 506 8,140 1,420 1,258 11,876

30 47 533 130 736 7,069 725 2,065 11,305

Cardinal 50 206 496 153 665 1,293 6 399 481 19 3,718

51 13 9 436 15 102 548 1,763 41 665 529 130 4,251

Carl Sandburg / 

Illinois Zephyr

380 71 108 32 139 373 45 164 932

381 305 53 56 123 2 596 39 115 1,289

382 127 125 97 181 851 34 250 1,665

383 326 44 5 159 568 82 157 1,341

Carolinian 79 15 626 9 31 296 652 1,096 54 1,513 948 236 5,476

80 178 588 283 713 1,807 13 1,550 551 51 5,734

Cascades 500 27 392 304 622 1,454 434 272 3,505

503 137 508 215 867 2,092 620 246 4,685

504 23 303 37 257 677 165 314 1,776

505 39 299 53 864 1,699 1,273 313 4,540

507 14 369 46 338 8 480 432 300 1,987

508 11 491 64 752 1,688 1,084 206 4,296

City Of New Orleans58 25 560 168 1,012 2,504 1,417 957 6,643

59 10 441 98 915 2,485 924 782 5,655

Coast Starlight 11 260 2,512 270 2,666 339 6,205 4,565 388 17,205

14 272 2,534 448 2,595 6,562 4,437 555 17,403

Crescent 19 271 5 1,690 133 1,147 14,074 24 1,644 1,129 143 20,260

20 221 1,908 50 1,242 11,221 30 1,515 1,163 34 17,384

Downeaster 680 80 268 334 12 6 22 722

681 106 126 161 205 16 26 411 39 1,090

682 160 181 62 361 9 177 7 957

683 105 125 98 251 37 298 9 923

684 172 99 176 265 208 294 39 1,253

685 96 113 9 189 190 146 2 745

686 143 121 106 323 166 281 17 1,157

687 133 133 36 329 52 141 4 828

688 186 76 193 126 378 36 995

689 54 127 181 4 70 5 441

690 26 16 76 25 143

691 36 26 62 14 109 17 264

692 69 48 63 85 2 48 4 319

693 78 45 5 81 51 195 455

694 93 60 7 111 23 229 38 561

695 12 47 137 24 41 261

696 121 45 92 70 192 520

697 89 104 86 59 56 13 407
FRA Quarterly Report

FY22 Q1 Page 80

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DCS DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

Downeaster 698 20 61 64 26 216 20 407

699 43 37 38 8 126

1689 8 14 32 54

Empire Builder 7 43 1196 491 1999 8670 1829 645 14873

8 472 1242 427 2834 13098 1235 420 19728

27 233 522 548 2227 2 131 3663

28 314 147 371 2572 28 41 3473

Ethan Allen Express

290 230 96 21 229 103 55 182 916

291 169 50 54 281 15 55 168 792

292 77 21 36 8 10 7 159

293 118 7 24 3 37 189

295 43 13 12 80 24 13 14 199

296 76 3 18 57 6 160

Heartland Flyer 821 10 80 68 1367 1194 2 48 2769

822 14 92 8 1323 1100 29 2566

Hiawatha 329 34 27 16 38 7 122

330 308 75 25 13 4 425

331 113 76 67 52 1 19 7 335

332 49 43 91 44 33 12 15 287

333 382 100 61 39 57 36 7 682

334 154 87 65 33 72 37 41 489

335 344 112 69 41 49 29 17 661

336 43 162 84 23 41 56 11 420

337 16 81 25 55 5 42 2 226

338 202 81 32 43 41 81 10 490

339 402 50 27 4 2 485

340 299 48 7 21 51 8 6 440

341 131 46 1 49 20 10 10 267

342 99 40 2 33 43 9 16 242

343 4 3 44 51

Illini / Saluki 390 63 137 160 686 815 406 81 2348

391 264 208 120 526 726 874 117 2835

392 82 138 11 326 7 541 1377 44 2526

393 64 206 208 645 836 273 75 2307

Keystone 600 4 33 14 11 9 133 12 216

601 47 12 25 84

605 7 9 30 4 13 63

610 29 29

611 5 3 16 24

612 32 32

615 33 33

619 52 52

620 12 12 7 240 7 278

622 12 4 21 37

637 7 13 19 25 64

639 29 4 60 53 47 8 49 250

640 214 74 50 51 8 173 20 25 615

642 14 15 19 16 17 3 75 10 169

643 49 20 26 8 10 4 6 8 59 190

645 12 9 10 5 36

646 14 5 41 17 42 5 210 41 6 5 386

647 43 46 115 13 217

650 18 6 40 159 24 247

651 37 17 29 5 4 27 21 9 149

652 59 13 16 13 185 27 313

653 72 39 4 1 25 8 9 43 201

654 19 8 16 15 4 207 12 6 287

655 63 8 40 7 35 143 2 67 365

660 6 7 3 127 23 21 187

661 7 3 5 3 53 71
FRA Quarterly Report

FY22 Q1 Page 81

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PSC PSR PTI RTE SMW Total

Keystone 662 9 14 3 128 19 173

663 34 34

664 9 15 114 2 56 196

665 15 3 13 5 27 63

666 9 3 107 10 23 152

667 2 3 16 34 14 69

669 17 8 16 28 2 9 80

670 6 64 70

671 12 12 3 19 13 22 81

672 17 17

Lake Shore Ltd 48 398 449 526 622 7,170 896 1,121 11,182

49 733 379 282 523 4,973 2,461 700 10,051

448 1,942 208 12 315 753 316 401 3,947

449 1,001 218 73 396 296 255 306 2,545

Lincoln Service 300 2 112 71 134 26 1,675 391 311 2,722

301 30 375 87 54 81 1,004 529 203 2,363

302 377 116 109 42 2,083 954 61 3,742

303 274 98 84 45 1,452 620 437 3,010

304 4 235 61 48 22 1,024 480 82 1,956

305 61 132 50 69 59 1,191 710 205 2,477

306 376 74 66 38 1,361 778 103 2,796

307 16 368 61 51 19 1,206 306 107 2,134

Maple Leaf 63 287 2 272 129 539 1,044 248 915 65 3,501

64 261 249 100 481 1,164 364 674 3,293

Missouri 311 311 139 1,053 2,012 656 148 4,319

313 144 32 995 2,159 661 47 4,038

314 235 343 1,164 1,331 265 118 3,456

316 210 89 945 1,949 410 255 3,858

New York - Albany 232 517 15 154 6 56 748

233 370 28 213 232 2 103 396 10 1,354

234 904 10 92 11 104 1,121

236 79 27 1 131 40 145 423

237 456 34 31 133 3 140 797

238 303 6 26 160 149 114 758

239 832 10 4 39 33 11 56 3 988

241 299 57 118 156 36 142 2 810

243 111 3 23 111 6 64 318

244 1,256 93 37 128 239 63 1,816

250 9 31 7 73 3 32 155

253 104 16 63 7 46 236

255 8 41 19 22 90

256 52 9 35 4 100

259 102 64 20 2 188

260 227 23 8 41 16 315

261 21 2 23

New York - Niagara 

Falls

280 548 223 102 574 714 58 608 2,827

281 703 5 238 232 552 1,183 424 779 4,116

283 371 361 306 507 1,296 115 896 3,852

284 471 296 275 586 664 308 512 3,112

On Spine Northeast Regional123 19 24 43

126 8 18 26

129 120 19 1 104 22 5 117 388

130 39 34 4 8 4 5 53 51 19 217

132 16 31 176 13 12 8 256

134 6 26 3 8 4 7 54

135 50 26 13 256 2 21 24 108 500

136 17 6 2 131 6 3 10 175

137 644 15 22 41 45 13 190 3 88 276 7 195 1,539

138 9 19 16 67 3 17 2 28 161

139 38 11 99 24 172
FRA Quarterly Report

FY22 Q1 Page 82

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DET DMW DSR DTR FTI PSC PSR PTI RTE SMW Total

On Spine Northeast Regional140 93 7 12 11 183 48 24 8 78 464

141 345 12 37 34 26 574 126 107 24 68 1,353

143 221 58 17 24 103 36 19 15 58 551

146 26 15 8 131 7 6 3 7 203

148 279 11 10 25 7 469 34 40 4 83 962

149 7 20 148 2 3 14 194

150 37 7 25 8 204 19 13 313

152 7 2 15 3 38 65

153 33 2 7 30 35 107

154 6 5 37 48

155 4 17 16 11 48

158 3 2 6 26 37

159 2 14 5 6 27

160 28 2 13 81 6 130

161 274 4 4 8 131 36 25 9 85 576

162 73 19 10 18 289 35 6 2 88 540

163 17 7 34 120 6 8 14 206

165 72 25 17 96 20 13 10 8 261

166 28 9 7 95 7 6 12 164

167 134 8 142

168 25 12 25 7 142 6 4 18 239

169 45 30 230 29 9 343

170 855 44 335 3 37 223 30 30 21 67 1,645

172 280 27 34 57 203 723 137 34 5 72 1,572

173 455 10 102 9 10 487 7 26 71 27 124 1,328

175 455 6 54 24 312 122 39 157 80 1,249

177 402 17 3 136 36 607 19 181 10 7 297 1,715

178 393 56 24 205 6 12 10 2 37 745

179 88 7 3 551 12 8 51 720

182 37 16 53 9 10 45 5 10 74 259

183 48 27 16 3 19 6 194 313

184 25 4 17 9 32 127 214 428

185 165 11 3 43 30 84 11 153 500

189 4 10 19 33

190 412 75 2 571 8 23 1,091

192 3 3

193 101 12 30 4 38 93 5 266 549

196 12 15 0 5 2 28 29 58 149

1135 20 11 31

1164 16 16

1173 19 19

1186 38 3 13 2 56

Pacifc Surfiner 562 397 296 58 169 149 589 37 1,695

564 436 177 12 127 94 239 19 1,104

567 400 277 120 215 94 279 184 1,569

569 46 76 8 69 8 98 19 324

572 228 381 95 175 42 297 162 1,380

573 278 294 71 141 42 145 8 979

579 76 110 15 46 36 35 9 327

580 347 160 75 243 63 435 139 1,462

581 526 110 12 118 26 175 47 1,014

583 309 162 49 106 96 362 4 1,088

584 147 36 26 56 12 26 29 332

586 237 115 18 120 43 682 48 1,263

588 256 75 11 78 86 474 83 1,063

590 37 36 5 52 17 40 12 199

591 274 256 58 173 109 400 59 1,329

593 87 64 18 83 3 17 32 304

594 53 73 56 113 195 46 112 648

595 46 133 83 198 265 245 74 1,044
FRA Quarterly Report

FY22 Q1 Page 83

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PET PSC PSR PTI RTE SMW Total

Pacifc Surfiner 761 291 718 132 185 183 410 169 2,088

763 193 230 54 84 3 239 81 884

765 261 680 100 200 18 281 77 1,617

768 100 225 37 54 53 97 33 599

770 259 624 64 128 21 391 301 1,788

774 305 1,271 44 410 96 880 70 3,076

777 148 1,474 172 336 142 1,471 87 3,830

784 729 669 43 203 78 517 157 2,396

785 1,078 377 44 149 68 625 132 2,473

794 68 989 6 130 57 1,254 46 2,550

796 18 125 3 37 178 137 23 521

1564 13 18 8 18 9 1 67

1567 28 29 5 12 13 10 25 10 132

1572 6 25 5 8 14 58

1584 15 24 18 6 9 12 84

1761 17 14 2 14 2 49

1763 2 3 5

1768 25 2 27

1774 29 27 56

1777 9 18 15 41 83

1784 10 2 12

1785 3 6 9

1790 4 4

1793 7 7

1796 4 6 10

Palmetto 89 64 21 527 15 327 1,052 3,019 52 1,505 206 216 7,004

90 75 437 160 881 2,580 13 1,463 157 5,766

Pennsylvanian 42 30 271 209 212 1,940 298 124 655 35 3,774

43 11 2 265 8 45 142 119 2,670 5 70 441 45 3,823

Pere Marquette 370 80 18 45 816 97 51 1,107

371 2 175 32 25 1,059 564 38 1,895

Piedmont 73 184 19 157 672 195 31 1,258

74 317 19 304 437 44 75 1,196

75 125 13 233 622 267 37 1,297

76 297 7 151 309 514 7 1,285

77 186 22 294 259 103 18 882

78 113 144 95 84 61 497

Richmond / Newport News / Norfolk65 84 31 13 36 7 348 218 43 142 164 125 1,211

66 176 205 66 159 1,075 735 51 760 337 52 3,616

67 229 8 462 30 451 464 313 453 75 185 445 126 3,241

82 28 4 74 5 175 18 18 68 30 40 460

84 24 169 92 123 106 128 141 190 207 1,180

85 440 47 230 11 88 170 29 184 178 157 1,534

86 422 7 308 11 122 217 597 490 3 131 239 178 38 2,763

87 11 3 59 17 47 78 18 78 156 84 551

88 112 145 5 31 115 113 40 132 118 87 898

93 1,001 20 481 36 658 2 273 137 222 419 391 3,640

94 457 5 377 8 5 175 648 489 85 316 517 120 3,202

95 664 19 37 534 8 93 62 367 408 4 75 263 253 178 2,965

96 13 19 6 7 162 135 7 116 52 36 553

99 93 73 5 11 284 190 22 87 132 95 992

125 367 13 173 12 148 804 20 566 419 112 2,634

157 65 81 13 41 42 120 15 74 57 35 543

164 37 11 78 12 9 131 100 16 69 38 126 627

174 592 183 20 316 562 627 122 151 483 78 3,134

194 13 19 26 100 30 138 38 9 373

195 142 3 157 8 132 53 27 179 77 66 844

Roanoke 145 4 19 2 73 6 13 29 146

147 75 17 114 21 61 22 2 1 36 349

156 18 116 12 47 17 53 5 14 282
FRA Quarterly Report

FY22 Q1 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Delay Cause

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PSR PTI RTE SMW Total

Roanoke 171 459 292 18 15 78 608 632 50 238 38 104 2,532

176 520 18 45 171 148 298 366 124 485 70 41 2,286

San Joaquins 702 78 222 107 410 1,315 434 29 2,595

703 4 230 14 208 1,279 705 49 2,489

710 475 147 374 1,120 1,477 65 3,658

711 276 263 285 898 797 47 2,566

712 260 37 348 1,380 1,125 47 3,197

713 241 83 271 1,192 1,065 128 2,980

714 335 120 306 1,409 1,544 64 3,778

715 376 8 271 1,095 1,770 20 3,540

716 249 446 284 1,093 1,332 16 3,420

717 180 14 183 976 1,442 41 2,836

718 262 161 185 1,044 1,221 68 2,941

719 174 11 180 1,117 1,614 57 3,153

Silver Meteor 97 990 16 706 111 1,823 4,304 26 2,550 418 306 11,250

98 1,218 657 69 182 1,951 5,490 51 2,515 688 103 12,924

Silver Star 91 966 1,017 15 163 2,506 0 3,816 36 2,978 562 195 12,254

92 348 1,158 423 2,649 3,106 2,839 877 68 11,468

Southwest Chief 3 1,042 2,500 557 4,151 6,511 2,031 692 17,484

4 917 2,779 382 4,263 0 7,295 2,280 534 18,450

Springfeld Shuttles 400 5 2 120 2 129

405 7 28 35

412 12 2 14

416 16 9 3 28

417 9 2 92 103

432 14 14

450 26 16 31 2 75

451 7 3 18 19 10 27 84

460 27 16 4 2 49

461 16 11 6 10 8 2 53

464 12 13 3 43 7 78

465 10 44 4 58

467 2 39 27 68

470 55 75 19 149

471 22 23 123 8 4 6 186

473 8 2 10

474 15 30 2 39 86

475 7 56 44 107

476 5 23 28

478 32 79 51 50 81 293

479 24 21 45

488 33 63 11 8 115

490 64 2 66

494 10 11 31 47 62 7 168

495 8 9 31 253 5 25 17 4 352

497 12 126 138

499 7 16 65 20 61 169

Sunset Ltd 1 54 1,067 450 1,945 8,267 230 1,584 13,597

2 9 839 169 1,778 7,510 186 2,392 12,883

Texas Eagle 21 78 1,363 290 3,098 58 12,397 1,455 1,218 19,957

22 135 1,078 385 2,915 240 7,989 1,460 737 14,939

Vermonter 54 103 50 8 59 827 49 28 27 23 93 1,267

55 216 199 6 2,180 10 51 268 103 145 3,178

56 121 37 153 37 305 2,302 13 58 99 173 30 82 3,410

57 59 67 6 10 865 16 6 107 1,136

Wolverine 350 103 329 127 368 1,787 2,089 234 5,037

351 4 240 60 352 1,252 425 113 2,446

352 46 251 80 355 1,331 599 133 2,795

353 16 191 47 322 1,466 547 225 2,814

354 20 194 10 315 1,065 553 65 2,222

355 9 292 51 406 808 1,131 154 2,851
FY22 Q1 Page 85

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 28: Third-Party Responsible Train Delay Minutes

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2103 13 52 30 95

2109 13 9 112 31 40 205

2122 13 119 56 188

2126 6 7 17 111 6 147

2150 9 15 8 5 39 275 351

2153 25 17 193 54 35 240 564

2154 18 4 22 15 171 230

2155 28 2 94 18 27 85 89 343

2158 13 18 9 29 153 5 193 420

2159 16 24 50 236 1 20 29 135 511

2163 8 17 413 83 93 72 153 839

2166 41 16 5 18 15 3 136 234

2169 33 4 353 5 257 71 60 783

2170 8 33 24 21 5 97 188

2172 25 2 75 41 14 155 312

2173 6 10 215 38 134 68 64 535

2203 2 17 19

2205 75 10 85

2213 1 40 18 59

2218 29 18 47

2224 8 8

2248 4 7 2 3 16

2249 16 6 2 13 83 120

2250 8 141 4 18 171

2251 6 3 16 11 47 83

2252 26 9 29 79 28 7 42 220

2253 2 49 17 38 18 71 195

2254 2 35 21 6 60 124

2255 14 13 2 5 11 45

2256 8 23 52 83

2257 102 16 25 143

2259 44 4 11 59

Auto Train 52 18 166 745 163 1,092

53 41 523 145 1,058 303 2,070
FY22 Q1 Page 86

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train DBS MBO NOD POL TRS WTR Total

Blue Water 364 10 69 1,162 274 133 167 1,815

365 113 2,159 16 186 99 2,573

California Zephyr 5 279 221 5,528 495 422 2,347 9,292

6 303 192 3,885 564 1,701 2,098 8,743

Capitol Corridor 520 2 105 69 36 92 304

521 18 57 184 63 122 10 454

522 78 64 51 61 14 268

523 2 154 103 94 71 13 437

524 128 33 70 128 2 361

525 73 12 115 145 16 361

526 169 36 34 280 2 521

527 20 55 220 238 92 78 703

528 152 117 86 165 2 522

531 244 102 71 236 9 662

532 27 311 205 148 5 696

535 182 26 22 90 6 326

536 108 118 42 111 379

537 13 88 29 115 155 20 420

538 113 117 266 15 137 648

541 2 80 19 34 135

542 78 109 54 276 2 519

544 23 60 70 27 425 2 607

545 146 23 200 369

546 14 106 79 78 2 279

547 28 127 15 198 162 530

551 61 261 4 326

720 10 27 44 81

723 17 13 112 1 143

724 29 12 3 2 7 53

727 8 17 22 45 20 1 113

728 14 48 5 26 4 97

729 46 113 5 113 3 280

732 133 16 27 6 8 190

736 80 31 33 60 9 213
FY22 Q1 Page 87

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Capitol Corridor 737 59 34 3 96

741 101 1 53 3 1 159

742 19 43 92 107 55 316

743 76 2 53 12 143

744 45 16 41 89 18 7 216

745 83 11 69 108 271

746 4 3 2 208 17 234

747 1 2 44 226 273

748 58 53 158 28 297

751 2 6 17 2 27

Capitol Ltd 29 80 2,181 267 165 66 2,759

30 241 28 403 173 227 150 1,222

Cardinal 50 26 21 1,171 79 6 95 1,398

51 204 10 826 283 223 4 296 1,846

Carl Sandburg / 

Illinois Zephyr

380 324 14 11 349

381 301 301

382 247 42 10 299

383 21 247 61 31 27 387

Carolinian 79 4 1,063 459 32 22 98 1,678

80 10 40 898 142 188 41 1,319

Cascades 500 146 69 524 78 95 276 1,188

503 2 99 152 83 217 141 694

504 68 13 20 59 229 389

505 149 133 81 172 120 655

507 88 5 77 100 192 462

508 2 25 181 34 310 147 699

City Of New Orleans58 130 83 3,972 309 187 1,224 5,905

59 115 5,155 144 86 1,087 6,587

Coast Starlight 11 169 166 5,207 541 734 1,098 7,915

14 35 203 2,631 942 1,482 1,295 6,588

Crescent 19 47 26 3,777 247 260 23 157 4,537

20 11 12 92 3,262 188 710 140 4,415

Downeaster 680 273 4 7 79 363

681 145 3 28 176

682 291 4 20 315
FY22 Q1 Page 88

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train DBS MBO NOD POL TRS WTR Total

Downeaster 683 157 10 167

684 220 96 4 27 347

685 7 201 2 9 219

686 89 67 20 176

687 230 13 12 18 273

688 333 282 615

689 223 7 230

690 124 19 143

691 77 4 81

692 105 13 118

693 67 1 12 80

694 20 2 22

695 2 42 44

696 36 63 8 107

697 89 8 97

698 91 91

699 98 4 16 118

1689 150 150

Empire Builder 7 7 60 8,110 137 328 1,084 9,726

8 14 9 2,550 669 465 1,670 5,377

27 72 98 56 111 2 30 369

28 66 100 10 81 102 359

Ethan Allen Express290 519 8 16 543

291 195 40 235

292 87 6 93

293 22 3 25

295 89 5 94

296 121 121

Heartland Flyer 821 27 5 73 105

822 54 6 81 72 213

Hiawatha 329 27 1 28

330 485 485

331 1 22 1 24

332 1 1

333 9 5 14
FY22 Q1 Page 89

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Hiawatha 334 1 12 13

335 34 1 35

337 8 51 59

338 4 2 6

339 155 50 205

340 16 16

341 2 17 19

342 17 1 18

Illini / Saluki 390 31 38 49 54 28 200

391 10 6 13 50 75 154

392 22 29 54 212 89 406

393 13 21 188 46 268

Keystone 600 29 29

601 18 27 45

605 10 10

610 21 21

611 19 19

612 25 25

615 10 10

619 15 15

620 12 66 78

622 9 53 62

639 8 21 29

640 16 167 183

642 2 8 10

643 31 3 17 51

645 23 23

646 10 10 4 124 148

647 9 4 28 41

650 19 11 30

651 7 12 112 131

652 3 4 3 35 45
FY22 Q1 Page 90

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Delay Cause

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Keystone 653 27 4 49 80

654 38 4 41 15 98

655 28 47 45 120

660 5 5 92 102

661 57 57

662 59 59

663 3 3

664 4 9 46 59

665 9 9

666 6 7 13

667 15 15

669 68 5 35 108

670 3 6 43 8 60

671 8 8

672 12 12

Lake Shore Ltd 48 11 44 1,776 28 63 21 150 2,093

49 36 91 1,595 245 78 112 2,157

448 60 26 86

449 225 44 28 25 322

Lincoln Service 300 31 1,109 13 32 1,185

301 2 913 11 926

302 10 15 1,476 29 14 1,544

303 3 518 11 3 535

304 3 2 1,602 61 150 30 1,848

305 624 12 44 59 739

306 1,891 18 119 196 2,224

307 3 1,200 98 97 1,398

Maple Leaf 63 8 554 34 7 134 737

64 3 1,231 117 174 106 1,631

Missouri 311 232 16 248

313 27 446 30 3 88 594

314 41 104 5 66 8 224

316 12 158 5 95 222 492

New York - Albany 232 8 37 28 73

233 120 79 10 209
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Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

New York - Albany 234 7 13 20

236 6 6

237 96 10 5 111

238 3 32 12 47

239 194 2 13 15 224

241 6 194 15 13 38 266

243 204 7 19 230

244 14 8 4 21 4 51

250 20 20

253 63 4 6 73

255 13 10 23

256 2 2 4

259 24 11 35

260 22 5 27

261 3 3

New York - Niagara 

Falls

280 4 8 629 5 66 166 878

281 3 13 126 13 22 275 452

283 101 7 144 222 474

284 685 71 3 33 792

On Spine Northeast Regional123 18 18

129 17 30 19 8 23 97

130 12 8 20

132 2 33 90 125

134 20 20

135 70 101 31 9 18 72 301

136 23 156 179

137 35 1 17 106 35 68 57 93 412

138 4 11 76 91

139 11 51 62

140 26 36 139 125 326

141 11 4 151 77 131 20 266 660

143 6 3 78 101 3 300 491

146 8 1 125 134

148 12 5 215 26 46 379 683
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Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast Regional149 22 2 31 55

150 7 11 66 207 291

152 167 11 178

153 111 13 124

154 104 104

155 9 4 13

158 7 8 15

159 12 12

160 8 63 71

161 3 2 67 72 3 98 245

162 10 3 248 32 3 89 385

163 12 52 64

165 8 85 93

166 156 17 195 368

167 48 16 64

168 54 2 17 33 106

169 19 16 68 103

170 6 17 10 21 22 168 244

172 16 6 1 48 198 8 110 387

173 176 62 50 3 232 523

175 11 62 10 6 42 126 45 197 499

177 13 12 496 78 44 15 39 697

178 35 5 11 297 62 50 268 728

179 9 4 301 40 158 512

182 10 87 97

183 11 21 22 6 60

184 5 17 22

185 7 3 9 55 50 124

189 11 11

190 5 5 77 2 38 324 451

192 5 5

193 42 7 3 26 27 105

196 3 16 87 32 138

1164 6 6
FY22 Q1 Page 93

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Route Train DBS NOD POL TRS WTR Total

Pacifc Surfiner 562 267 3 270

564 14 525 10 98 3 650

567 86 23 3 11 123

569 39 2 5 46

572 285 5 146 4 440

573 231 6 8 245

579 85 80 4 169

580 278 107 18 5 408

581 11 248 8 2 6 275

583 459 121 106 24 710

584 2 27 96 83 208

586 147 44 239 2 432

588 372 205 384 16 977

590 97 2 99

591 50 389 43 12 494

593 52 103 96 16 267

594 19 294 207 32 21 573

595 6 402 115 4 23 550

761 124 1,586 53 2 71 1,836

763 1 108 6 13 4 132

765 19 738 24 14 795

768 236 5 241

770 1,285 4 46 1,335

774 1,459 369 28 75 1,931

777 12 1,004 153 299 27 1,495

784 37 1,272 145 152 35 1,641

785 25 647 420 762 97 1,951

794 57 412 87 5 26 587

796 439 5 444

1564 17 7 24

1572 14 14

1584 7 7
FY22 Q1 Page 94

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Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Pacifc Surfiner 1761 2 2

1763 29 29

1777 7 18 25

1784 19 19

1785 70 25 95

Palmetto 89 3 19 815 312 117 44 43 1,353

90 21 5 508 53 388 47 1,022

Pennsylvanian 42 9 6 8 60 165 248

43 2 205 28 58 76 9 78 456

Pere Marquette 370 10 83 114 108 315

371 119 180 41 172 512

Piedmont 73 55 8 159 222

74 152 171 3 10 336

75 1 61 1 153 20 236

76 253 4 217 8 482

77 33 62 154 15 2 266

78 34 263 42 264 14 617

Richmond / Newport News / Norfolk65 35 35 44 6 102 222

66 10 3 277 145 236 455 1,126

67 15 380 15 115 9 65 599

82 14 51 28 65 158

84 21 1,042 32 9 68 1,172

85 2 6 68 3 85 6 36 206

86 117 37 321 24 68 14 309 890

87 2 34 15 31 13 8 103

88 11 16 218 57 24 4 75 405

93 21 38 4 521 5 392 62 485 1,528

94 15 356 114 14 205 704

95 21 28 336 51 126 18 412 992

96 22 18 27 67
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Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Richmond / Newport News / Norfolk99 12 3 31 203 23 268 540

125 8 723 31 7 15 14 798

157 16 24 58 5 90 193

164 7 327 192 15 3 83 627

174 23 8 641 84 75 7 249 1,087

194 71 11 6 22 110

195 16 23 22 11 20 128 220

Roanoke 145 66 34 4 10 114

147 50 48 3 73 174

156 4 103 31 15 6 11 170

171 15 17 530 17 49 17 429 1,074

176 25 7 2 649 42 205 3 329 1,262

San Joaquins 702 411 75 10 44 540

703 1 366 2 280 53 702

710 9 404 240 76 46 775

711 100 1,015 159 21 91 1,386

712 12 590 70 176 172 1,020

713 44 605 486 1 27 1,163

714 45 438 319 33 32 867

715 304 78 166 10 558

716 57 515 768 83 23 1,446

717 7 480 81 117 28 713

718 3 362 55 438 8 866

719 16 443 409 36 13 917

Silver Meteor 97 12 272 1,545 255 283 25 71 2,463

98 11 119 1,472 447 56 3 92 2,200

Silver Star 91 16 74 668 399 985 3 134 2,279

92 10 146 12 1,429 351 478 340 2,766

Southwest Chief 3 282 140 4,039 471 653 267 5,852

4 41 54 3,047 363 208 213 3,926

Springfeld Shuttles 400 49 7 56

405 0 76 19 95

409 52 52

412 2 36 38

416 77 21 98
FY22 Q1 Page 96

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Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Springfeld Shuttles 417 47 36 83

432 51 55 106

450 33 33

451 60 238 298

460 9 9

461 46 58 104

463 21 21

464 80 80

465 20 20

467 18 18

470 9 222 231

471 139 230 369

473 12 79 91

474 7 6 41 54

475 179 75 254

476 45 225 270

478 100 4 160 264

479 93 93

488 83 71 154

490 0 74 74

494 212 109 321

495 6 13 7 171 197

497 70 4 16 90

499 103 16 119

Sunset Ltd 1 53 14 1,161 136 419 73 1,856

2 13 29 14 1,869 215 952 21 3,113

Texas Eagle 21 17 12 6,975 484 1,000 525 9,013

22 25 65 7,499 364 117 446 8,516

Vermonter 54 6 17 181 177 8 60 449

55 23 27 3 138 115 272 135 713

56 11 35 150 119 64 2 184 565

57 8 34 6 3 10 90 151

Wolverine 350 62 240 465 12 200 979

351 222 28 44 301 397 992

352 92 222 74 67 152 607

353 52 101 119 22 189 262 745

354 40 73 77 118 897 351 1,556

355 69 41 19 80 451 390 1,050