Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending March 2023

(Second Quarter of Fiscal Year 2023)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 8

III. Summary of Metrics and Standards 9

IV. Amtrak Route Structure and Descriptions 12

V. Quarterly Reporting Data Categories 22

A. On-Time Performance and Train Delays 22

B. Customer Service 44

C. Financial 49

D. Public Benefits 64

Appendix 1: Customer OTP by Train 65

Appendix 2: Delay Minutes by Train and Responsibility 70
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 9

Table 2. Route Descriptions 12

Figure 1. Amtrak Route Map 15

Figure 2. Amtrak Host Map 16

Table 3. Routes and Hosts 17

Table 4. Financial Routes Descriptions Different than Physical Routes 20

Table 5. On-Time Performance and Train Delays Metrics – Definitions and Notes 22

Table 6. Host Railroad Names and Codes 25

Table 7. Amtrak Delay Code Definitions 26

Table 8. Customer On-Time Performance by Route 28

Figure 3. Customer OTP by Service Line and Route 29

Figure 4. Customer OTP by Route 30

Table 9. Ridership Data Metrics 31

Table 10. Disputed Delay Minutes 32

Table 11. Amtrak Responsible Train Delay Minutes 33

Table 12. Host Railroad Responsible Train Delay Minutes 34

Table 13. Third Party Responsible Train Delay Minutes 35

Figure 5. Delay Minutes by Service Line 36

Figure 6. Delay Minutes by Route and Responsibility 37

Figure 7. Class I Host Responsible Train Delay Minutes 38

Figure 8. Train Delay Minutes by Responsibility 39

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line 40

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility 41

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility 42

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles 43

Table 14. Customer Service Metrics – Definitions and Notes 44

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance 45

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance 46

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 47

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 48

Table 17. Financial Metrics – Definitions and Notes 49

Table 18. Cost Recovery by Service Line and Route 50

Figure 15. Cost Recovery by Service Line and Route 51
Figure 16. Cost Recovery by Route 52

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue 53

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 54

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route 55

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route 56

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 57

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route 58

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 59

Figure 21. Total Ridership by Service Line and Route 60

Figure 22. Total Ridership by Route 61

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 62

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route 63

Table 23. Customer OTP by Train 65

Table 24: Amtrak Responsible Train Delay Minutes 70

Table 25: Host Responsible Train Delay Minutes 83

Table 26: Third-Party Responsible Train Delay Minutes 91
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY23 Q2 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the second quarter of FY 2023 from January 1, 2023 to March 31, 2023, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, customer 

satisfaction, and station arrivals. The data in this report is provided to FRA by Amtrak.

In addition to the data in this report, other supporting data files and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov. Highlights from the FY 2023 second quarter 

report are below.

Customer On-Time Performance

Customer on-time performance is included in this quarterly report for all routes and trains in operation 

during the second quarter of FY 2023, regardless of schedule certification status. This is the sixth 

report to include customer on-time performance for all routes and trains in operation during the 

quarter. 

The routes with the highest OTP in this quarter were the Keystone (96 percent), Adirondack (93 

percent), and New York - Albany (92 percent), and those with the lowest were the California Zephyr 

(31 percent), Empire Builder (38 percent), and the Heartland Flyer (38 percent). 

This quarter’s report again provides an opportunity to apply the customer OTP minimum standard 

described in the rule that establishes metrics and minimum standards for measuring the performance 

and service quality of intercity passenger train operations (see 49 C.F.R 273): 80 percent customer 

OTP for any two consecutive calendar quarters. Of the trains that operated in either the first or 

second quarter of FY 2023, 69 percent met the 80 percent customer OTP standard, 23 percent did 

not meet the standard, and 8 percent did not operate in one of the two quarters.

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.31 million minutes of delay during the second quarter of 

FY 2023, down 4 percent from the previous quarter and an increase of 14 percent over FY 2022 Q2 

The largest cause of delay was freight train interference at 234,110 minutes of delay – 18 percent 
FY23 Q2 Page 7

FRA Quarterly Report I. Executive Summary

of total delay minutes, a decrease of 7 percent from the previous quarter and a decrease of 10 

percent from the second quarter of FY 2022. Other significant causes of delay were passenger train 

interference, slow orders, and signals.

A normalized delay metric – minutes of delay per 10,000 train miles – is included in the report for all 

Amtrak-responsible and host-responsible delays. In the second quarter of FY 2023, Amtrak trains 

traveled 8.8 million train miles, a decrease of 2 percent from the first quarter of FY 2023 and an 

increase of 18 percent over the second quarter of FY 2022. The Class I host railroad with the largest 

number of host-responsible delay minutes per 10,000 train miles was Union Pacific (1,442 minutes); 

the Class I host railroad with the smallest number of host-responsible delay minutes per 10,000 train 

miles was CP (597 minutes). For each Class I host railroad, freight train interference comprised the 

largest number of delay minutes per 10,000 train miles. 

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. In the 

second quarter of FY 2023, customers rated 68 percent (30 of 44) of routes as 80 percent or higher in 

terms of overall satisfaction, and two routes were below 70 percent. 

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $733M in adjusted operating revenue and incurred $989M in fully 

allocated operating expenses, achieving a cost recovery ratio of 74 percent. Routes that operated in 

the second quarter with high cost recovery ratios include the Adirondack (137 percent), Blue Water 

(132 percent), Auto Train (118 percent), and Washington-Richmond (113 percent).

Amtrak had 5,922,560 total riders during the quarter, a decrease of 15 percent over the previous 

quarter but 43 percent higher than the second quarter of FY 2022. The Northeast Regional (1,848,757 

riders), Acela Express (634,159 riders), and Pacific Surfliner (299,464 riders) accounted for 47 

percent of the total ridership. These routes, along with the Auto Train, also accounted for 43 percent 

of Amtrak’s adjusted operating revenue: Northeast Regional ($155.1M), Acela Express ($101.6M), 

Auto Train ($31.9M), and Pacific Surfliner ($27.7M).

Public Benefits

The public benefits metrics track connectivity, missed connections, community access, and service 

availability across Amtrak’s network. They are reported annually and were published first in the FY 

2022 Q1 report, covering all of FY 2021. Data for FY 2022 are available at railroads.dot.gov.
FY23 Q2 Page 8

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a final rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section IV), 

this quarterly report covers the eigth full calendar quarter three months after the publication of the 

final rule in the Federal Register, which is the second quarter (Q2) of Federal fiscal year (FY) 2023, 

running from January 1, 2023, to March 31, 2023. This report provides an overview of the metrics 

and standards established in FRA’s final rule, a description of Amtrak’s route structure, and metrics 

reporting tables for the second quarter of FY 2023. Additional information about the final rule and the 

supporting data files are available at railroads.dot.gov.

FRA is pleased to publish this eigth report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting provides key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY23 Q2 Page 9

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, financial, and public benefits. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the final rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecific ridership data

Certified 

schedules

Prior Month Number of certified schedules, uncertified schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers, 

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the first and 

final reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY23 Q2 Page 10

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and 

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY23 Q2 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefits

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY23 Q2 Page 12

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes and Table 3 for a list of host railroads for each route.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfield, New Haven, New York (Penn Station), 

and Washington, DC

State 

Supported

Capitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Berkshire Flyer Between New York (Penn Station) and Pittsfield, MA

Seasonal service, July - September

Empire Ethan Allen 

Express

Between New York (Penn Station) and Burlington, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale
FY23 Q2 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Illinois Lincoln Service Between Chicago and St. Louis

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Lincoln / 

Missouri 

Lincoln / 

Missouri

Between Kansas City, St. Louis, and Chicago

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfield 

Shuttles

Between New Haven, CT, and Springfield, MA

Pacific Surfliner Pacific 

Surfliner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfield, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC
FY23 Q2 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Buffalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY23 Q2 Page 15

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Berkshire Flyer

Long Distance

State Supported

Northeast Corridor

LEGEND

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY23 Q2 Page 16

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak. The 

map depicts Amtrak host railroads as of the first 

quarter of FY 2023.
FY23 Q2 Page 17

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Table 3. Routes and Hosts

Service Line Route Host1 Route Miles

Long Distance Auto Train Central Florida Rail Corridor 16

CSX 898

California Zephyr BNSF 1,027

UP 1,381

Capitol Ltd CSX 307

Norfolk Southern 481

Cardinal Amtrak 226

Buckingham Branch Railroad 132

CSX 703

Norfolk Southern 79

City Of New Orleans CN 930

Coast Starlight BNSF 158

SCRRA 48

Sound Transit 20

UP 1,162

Crescent Amtrak 226

Norfolk Southern 1,141

Empire Builder BNSF 2,147

CP 384

Metra 29

Lake Shore Ltd Amtrak 111

CSX 741

Metro-North Railroad 64

Norfolk Southern 339

Palmetto Amtrak 226

CSX 659

Silver Meteor Central Florida Rail Corridor 61

CSX 1152

Florida DOT 68

Silver Star Amtrak 226

Central Florida Rail Corridor 61

CSX 1,209

Florida DOT 68

Norfolk Southern 28

Southwest Chief BNSF 2,206

New Mexico DOT 80

1 Excludes hosts with fewer than 15 route miles.
FY23 Q2 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

Long Distance Sunset Ltd BNSF 190

UP 1,784

Texas Eagle BNSF 116

CN 35

Trinity Rail Express 33

UP 1,073

NEC Acela Express Amtrak 401

Metro-North Railroad 56

On Spine Northeast Regional Amtrak 463

Metro-North Railroad 56

Richmond / Newport News / Norfolk Amtrak 463

CSX 189

Metro-North Railroad 56

Norfolk Southern 81

Roanoke Amtrak 463

Norfolk Southern 216

Metro-North Railroad 56

Springfield Shuttles Amtrak 62

Massachusetts DOT 36

State Supported Adirondack CN 49

CP 178

Amtrak 100

Berkshire Flyer Amtrak 97

CSX 46

Metro-North Railroad 64

Blue Water Amtrak 99

CN 159

Michigan DOT 22

Norfolk Southern 39

Capitol Corridor UP 171

Carl Sandburg / Illinois Zephyr BNSF 257

Carolinian CSX 295

Norfolk Southern 202

Cascades BNSF 317

Sound Transit 20

UP 125

Downeaster MBTA 38

PanAm 107
FY23 Q2 Page 19

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

State Supported Ethan Allen Express Amtrak 100

CP 60

Metro-North Railroad 64

Vermont Railway 24

Heartland Flyer BNSF 236

Hiawatha CP 53

Metra 29

Illini / Saluki CN 304

Keystone Amtrak 195

Lincoln Service CN 35

UP 231

Maple Leaf Amtrak 109

CSX 298

Metro-North Railroad 64

Missouri UP 271

New York - Albany Amtrak 81

Metro-North Railroad 64

New York - Niagara Falls Amtrak 109

CSX 296

Metro-North Railroad 64

Pacific Surfliner BNSF 22

San Diego Northern 60

SCRRA 95

UP 174

Pennsylvanian Amtrak 195

Norfolk Southern 249

Pere Marquette CSX 135

Norfolk Southern 39

Piedmont Norfolk Southern 173

San Joaquins BNSF 284

UP 88

Vermonter Amtrak 304

Massachusetts DOT 50

Metro-North Railroad 56

New England Central 192

Wolverine Amtrak 99

CN 27

Michigan DOT 134

Norfolk Southern 39
FY23 Q2 Page 20

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data differently than it reports 

financial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide financial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements.

The first route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, financial routes, are a financial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These financial routes exist to allocate financials between the State-supported segment and 

the Amtrak-Supported segment for various accounting purposes. See Table 4 for a summary of where 

financial routes may be different from physical routes.

In these quarterly reports, all customer OTP and train delay metrics are reported using the physical 

route structure (Table 2), and financial, customer service, and public benefits metrics are reported 

using the financial route structure (Table 4).

Table 4. Financial Routes Descriptions Different than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Berkshire Flyer New York, NY - 

Pittsfield, MA

New York, NY – Albany, NY (Empire Service)

Albany, NY – Pittsfield, MA (Berkshire Flyer)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, BC

Eugene – Portland, OR (Oregon Service)

Portland, OR – Vancouver, BC (Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen 

Express

New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Burlington, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY23 Q2 Page 21

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lincoln / Missouri Kansas City, MO – 

Chicago, IL

Kansas City, MO – St. Louis (Missouri River Runner)

St. Louis – Chicago (Lincoln Service)

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfield 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfield, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfield, MA; Springfield, MA – St. Albans, VT
FY23 Q2 Page 22

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes definitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including definitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data files, please visit railroads.dot.gov.

Table 5. On-Time Performance and Train Delays Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route1.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this report. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specific number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specific number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

Amtrak provided ridership data to Portland Terminal Railroad Company via 

BNSF Railway.

1 The Metrics and Minimum Standards for Intercity Passenger Rail Service rule defines OTP as the percentage of all customers 

on an intercity passenger rail train who arrive at their detraining point no later than 15 minutes after their published scheduled arrival 

time. Amtrak uses the 15-minute maximum when calculating OTP for all routes and trains except the Acela. Amtrak uses a 10-minute 

maximum when calculating OTP for the Acela.
FY23 Q2 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Definition Data Description and Notes

Certified 

Schedules

The number of certified 

schedules, uncertified 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identified in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which it is 

reported annually. 

Certified schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertified schedule means a published train schedule that has not been 

reported as a certified schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specific change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, floods/washouts, earthquake-related delays, 

slippery rail due to leaves, flash-flood warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, available for 

download railroads.dot.gov, the third-party delays are coded as “Neither.”
FY23 Q2 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Definition Data Description and Notes

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a different 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassification.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfield Shuttles. See 

Table 6 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 7 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of different lengths, and hosts with different 

amounts of Amtrak service, can be compared to each other. Specifically, 

it is the number of minutes of host-responsible and Amtrak-responsible 

delay, divided by the number of Amtrak train-miles operated over that 

host, multiplied by 10,000. The complete quarterly dataset is available for 

download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the first and final 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the first reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY23 Q2 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Canadian National CN

Canadian National - Other XC

Central Florida Rail Corridor FR

Chicago Terminal2 CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacific UP

Vermont Railway VR

2 Amtrak records delays experienced by Illini/Saluki and City of New Orleans trains between 16th St. and Control 

Point-Roosevelt in Chicago to Chicago Terminal (CT).
FY23 Q2 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Amtrak Delay Code Definitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrification and Traffic Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efficiency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY23 Q2 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

DTR Detour Delays from detours

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine traffic where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fire department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge 

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY23 Q2 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Customer On-Time Performance by Route

Service Line / Route OTP (FY23 Q1) OTP (FY23 Q2)

Long Distance

Auto Train 38.5% 56.5%

California Zephyr 29.2% 30.6%

Capitol Ltd 65.8% 66.5%

Cardinal 47.9% 59.3%

City Of New Orleans 77.4% 72.1%

Coast Starlight 53.8% 46.3%

Crescent 70.4% 59.8%

Empire Builder 42.4% 37.8%

Lake Shore Ltd 72.0% 80.8%

Palmetto 78.8% 76.7%

Silver Meteor 53.8% 53.0%

Silver Star 48.6% 43.3%

Southwest Chief 38.9% 42.1%

Sunset Ltd 28.7% 42.0%

Texas Eagle 49.7% 63.6%

Northeast Corridor

Acela 85.7% 89.5%

On Spine Northeast Regional 79.7% 89.8%

Richmond / Newport News / Norfolk 71.9% 83.1%

Roanoke 64.8% 81.6%

Springfield Shuttles 87.2% 91.7%

State Supported

Adirondack 80.2% 92.6%

Blue Water 67.2% 74.7%

Capitol Corridor 82.1% 81.3%

Carl Sandburg / Illinois Zephyr 77.7% 81.0%

Carolinian 70.9% 70.5%

Cascades 56.1% 56.6%

Downeaster 82.0% 83.3%

Ethan Allen Express 77.1% 90.0%

Heartland Flyer 56.5% 37.9%

Hiawatha 88.3% 87.2%

Illini / Saluki 62.8% 73.5%

Keystone 94.2% 95.8%

Lincoln / Missouri 50.9% 57.8%

Lincoln Service 67.3% 73.8%

Maple Leaf 77.4% 88.2%

Missouri 55.5% 66.3%

New York - Albany 87.4% 92.2%

New York - Niagara Falls 69.9% 87.0%

Pacific Surfliner 83.4% 79.1%

Pennsylvanian 78.0% 85.5%

Pere Marquette 87.8% 87.0%

Piedmont 65.4% 69.9%

San Joaquins 70.3% 67.9%

Vermonter 69.8% 87.3%

Wolverine 57.5% 76.7%
FY23 Q2 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 3. Customer OTP by Service Line and Route

0%

20%

40%

60%

80%

Service Line & Route

O

T

P

Auto

Train

California Zephyr

Capitol Ltd

Cardinal

City Of New

Orleans

C

oast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

S

outhwest Chief

Sunset Ltd

Texas Eagle

Acela

On Spine N

ortheast Regional

Richm

ond / Newport News / N

orfolk

R

oanoke

Springfield Shuttles

Adirondack

Blue Water

Capitol C

orridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

D

o

wneaster

Ethan Allen E

xpress

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New

York - Albany

New

York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedm

ont

San Joaquins

Verm

onter

W

olverine

Long Distance Northeast Corridor State Supported

56.5%

30.6%

66.5%

59.3%

72.1%

46.3%

59.8%

37.8%

80.8%

76.7%

53.0%

43.3% 42.1% 42.0%

63.6%

89.5% 89.8%

83.1%

81.6%

91.7% 92.6%

74.7%

81.3% 81.0%

70.5%

56.6%

83.3%

90.0%

37.9%

87.2%

73.5%

95.8%

57.8%

73.8%

88.2%

66.3%

92.2%

87.0%

79.1%

85.5%

87.0%

69.9%

67.9%

87.3%

76.7%
FY23 Q2 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

0%

20%

40%

60%

80%

Route

O

T

P

Keystone

Adirondack

New York - Albany

Springfield Shuttles

Ethan Allen Express

On Spine Northeast Regional

Acela

Maple Leaf

Vermonter

Hiawatha

New York - Niagara Falls

Pere Marquette

Pennsylvanian

Downeaster

Richmond / Newport News / Norfolk

Roanoke

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Lake Shore Ltd

Pacific Surfliner

Palmetto

Wolverine

Blue Water

Lincoln Service

Illini / Saluki

City Of New Orleans

Carolinian

Piedmont

San Joaquins

Capitol Ltd

Missouri

Texas Eagle

Crescent

Cardinal

Lincoln / Missouri

Cascades

Auto Train

Silver Meteor

Coast Starlight

Silver Star

Southwest Chief

Sunset Ltd

Heartland Flyer

Empire Builder

California Zephyr

95.8%

92.6% 92.2% 91.7%

90.0% 89.8% 89.5%

88.2% 87.3% 87.2% 87.0% 87.0%

85.5%

83.3% 83.1%

81.6% 81.3% 81.0% 80.8%

79.1%

76.7% 76.7%

74.7% 73.8% 73.5%

72.1%

70.5% 69.9%

67.9%

66.5% 66.3%

63.6%

59.8% 59.3%

57.8%

56.6% 56.5%

53.0%

46.3%

43.3%

42.1% 42.0%

37.9% 37.8%

30.6%
FY23 Q2 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Ridership Data Metrics

Host Railroad Name Jan 2023 Feb 2023 Mar 2023

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacific Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union 

Station)

Yes Yes Yes

Sound Transit Yes Yes Yes

South Florida Regional Transportation Authority 

(Florida Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacific Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY23 Q2 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Disputed Delay Minutes1

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

BNSF 472 0

Buckingham Branch 14 0

Canadian National 9,706 0

Canadian Pacific 102 0

Norfolk Southern 1,683 0

SCRRA (Metrolink) 0 0

Union Pacific 939 0

Total 12,916 0

1 Amtrak or host railroads may identify minutes that are not resolved.
FY23 Q2 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak Host 

Total

Amtrak (Non-Host) Amtrak (NonHost) Total

Amtrak Total Resp 

CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW DCT ADA CAR CCR CON CTC ENG HLD Delay Mins. INJ ITI MTI OTH SVS SYS

Long Distance

Auto Train 57 1,596 179 3,506 366 389 1,818 7,911 7,911 

California Zephyr 5 21 32 19 77 574 2,272 150 4,659 2,775 194 1,829 1,705 4,809 7,812 26,779 26,856 

Capitol Ltd 31 66 6 57 32 192 83 299 93 2,182 196 81 258 375 924 4,491 4,683 

Cardinal 72 16 40 3 17 15 17 20 178 9 67 454 296 249 38 865 353 41 64 101 750 271 1,101 4,129 4,583 

City Of New Orleans 10 26 7 37 80 365 81 26 862 1,080 106 710 1,049 1,831 6,110 6,190 

Coast Starlight 499 248 2 318 2,303 1,266 161 637 1,403 2,263 4,699 13,799 13,799 

Crescent 60 28 25 52 40 43 34 3 4 287 35 73 684 1,098 115 6 951 1,005 51 11 86 345 1,333 2,183 7,184 7,868 

Empire Builder 46 4 4 5 2 61 300 2,256 1,334 4,967 2,035 181 7,191 1,469 4,264 4,887 28,884 28,945 

Lake Shore Ltd 25 245 3 2 1,073 8 192 155 1,703 250 188 315 1,302 820 12 213 20 504 1,664 1,394 6,682 8,385 

Palmetto 38 29 8 4 27 77 14 13 24 8 408 36 84 770 555 209 641 294 23 9 150 112 270 1,166 3,429 4,199 

Silver Meteor 423 51 21 29 34 33 83 39 14 38 374 23 111 1,273 1,867 260 41 6 858 1,189 99 61 65 290 716 2,394 7,846 9,119 

Silver Star 194 9 43 22 9 56 5 15 310 63 68 794 2,297 138 22 1,476 2,060 187 11 49 255 1,078 4,415 11,988 12,782 

Southwest Chief 4 245 2 19 270 633 864 31 2,218 2,106 306 269 548 3,480 3,770 14,225 14,495 

Sunset Ltd 11 7 2 20 518 141 431 702 1,278 13 496 596 2,052 2,076 8,303 8,323 

Texas Eagle 19 45 4 43 64 175 647 220 1,641 1,473 1,965 211 126 533 1,606 2,946 11,368 11,543 

Northeast Corridor

Acela 1,355 273 150 984 34 236 449 1,257 12 4 2 481 1,044 71 949 7,301 282 767 2 31 1,311 1,086 80 32 293 96 34 266 4,280 11,581 

On Spine Northeast Regional 1,197 253 74 870 123 244 392 6 6 9 200 1,030 124 1,238 5,766 716 489 40 42 2 1,964 1,564 132 46 215 259 378 314 6,161 11,927 

Richmond / Newport News / 

Norfolk 1,227 147 155 464 15 133 473 395 9 3 6 305 1,586 100 912 5,930 1,554 261 28 11 2,535 2,547 85 80 225 1,895 824 2,723 12,768 18,698 

Roanoke 358 102 15 310 116 144 84 53 13 106 263 23 193 1,780 497 90 4 747 1,273 19 3 101 304 219 811 4,068 5,848 

Springfield Shuttles 134 11 221 12 63 57 52 326 94 70 1,040 18 9 357 1,381 26 829 21 81 53 65 147 236 3,223 4,263 

State Supported

Adirondack 9 6 41 4 1 161 78 300 12 183 133 84 9 5 27 109 562 862 

Blue Water 20 63 37 65 5 159 10 359 321 308 890 250 210 609 423 711 3,722 4,081 

Capitol Corridor 796 220 177 193 558 737 93 759 945 588 2,259 7,325 7,325 

Carl Sandburg / Illinois Zephyr 21 8 4 8 6 47 149 97 59 324 29 178 463 1,299 1,346 

Carolinian 61 2 54 118 84 36 6 99 39 93 592 1,068 26 22 18 772 812 61 112 6 182 446 1,418 4,943 5,535 

Cascades 1,117 253 311 481 689 694 85 94 1,015 333 1,694 6,766 6,766 

Downeaster 138 31 13 633 558 38 550 61 109 169 2,300 2,300 

Ethan Allen Express 5 58 14 5 3 182 81 348 100 63 179 400 18 244 327 358 1,689 2,037 

Heartland Flyer 216 74 87 337 8 96 818 818 

Hiawatha 170 17 10 43 240 130 99 508 1,237 354 988 1,999 847 512 6,674 6,914 

Illini / Saluki 15 65 6 100 26 212 487 327 1,171 745 22 723 234 1,401 5,110 5,322 

Keystone 1,047 522 12 570 86 226 69 20 3 2 138 623 34 216 3 3,571 24 12 470 25 866 81 32 18 141 179 27 149 2,024 5,595 

Lincoln / Missouri 4 44 16 30 84 26 204 735 109 4 573 346 33 398 40 882 3,120 3,324 

Lincoln Service 30 91 5 2 73 50 13 264 414 390 731 589 18 799 337 946 4,224 4,488 

Maple Leaf 14 3 116 24 80 62 122 421 293 58 458 569 31 5 348 521 1,464 3,747 4,168 

Missouri 214 6 237 8 498 963 963 

New York - Albany 82 6 355 33 22 6 3 387 304 77 1,275 374 20 26 7 812 964 25 18 19 120 8 277 2,670 3,945 

New York - Niagara Falls 11 3 159 15 184 5 457 203 5 1,042 576 28 3 735 1,063 47 32 310 246 1,285 4,325 5,367 

Pacific Surfliner 1,145 412 304 3,555 1,873 3,448 116 1,508 681 433 2,449 15,924 15,924 

Pennsylvanian 61 4 52 6 22 9 135 3 67 359 269 23 15 12 670 288 16 10 1,093 129 185 2,710 3,069 

Pere Marquette 2 9 2 20 28 18 79 80 68 471 130 255 3 402 1,409 1,488 

Piedmont 653 13 26 160 622 29 1,161 750 2 868 4,284 4,284 

San Joaquins 990 355 431 637 1,849 829 5 685 977 414 2,212 9,384 9,384 

Vermonter 165 27 154 37 65 61 5 41 175 19 129 878 139 26 15 28 437 366 198 851 58 166 2,284 3,162 

Wolverine 50 356 52 306 66 973 115 1,918 1,270 889 40 1,318 1,241 51 512 847 915 2,752 9,835 11,753 
FY23 Q2 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Host Railroad Responsible Train Delay Minutes

Delay Cause

Total

CTI DCS DET DMW DSR DTR FTI PTI RTE

Long Distance

Auto Train 612 822 440 7,408 627 4,998 3,681 1,879 20,467 

California Zephyr 512 8,965 1,720 10,942 21,001 5,387 5,425 53,952 

Capitol Ltd 78 1,184 114 1,061 7,982 898 2,440 13,757 

Cardinal 127 717 194 1,654 2,526 1,031 375 6,624 

City Of New Orleans 68 823 607 2,976 7,169 2,343 2,042 16,028 

Coast Starlight 667 8,989 976 5,944 136 9,465 6,599 1,063 33,839 

Crescent 198 3,628 241 2,586 14,888 3,119 1,613 26,273 

Empire Builder 1,056 3,404 1,126 7,096 496 23,472 2,983 1,368 41,001 

Lake Shore Ltd 2,999 1,430 429 1,132 5 6,668 2,221 2,253 17,137 

Palmetto 35 1,093 1,223 2,704 4,334 2,670 413 12,472 

Silver Meteor 2,351 1,916 666 6,518 112 6,426 4,431 1,153 23,573 

Silver Star 2,109 2,827 742 7,732 7,102 5,193 1,470 27,175 

Southwest Chief 2,658 4,727 347 4,186 257 13,450 4,463 1,491 31,579 

Sunset Ltd 105 2,229 496 4,465 11 11,725 389 2,746 22,166 

Texas Eagle 356 2,382 1,268 5,473 199 17,726 2,530 1,884 31,818 

Northeast Corridor

Acela 2,763 399 17 598 7,212 13 85 470 11,557 

On Spine Northeast Regional 3,444 408 11 146 4,847 19 18 124 9,017 

Richmond / Newport News / 

Norfolk 4,123 2,754 101 1,303 10,542 40 6,283 3,680 4,200 33,026 

Roanoke 1,396 659 260 2,207 2,261 2,401 293 9,477 

Springfield Shuttles 90 4 7 103 68 10 282 

State Supported

Adirondack 424 9 14 100 17 158 722 

Blue Water 228 208 163 1,793 134 136 2,662 

Capitol Corridor 894 3,690 717 8,530 302 2,137 6,000 1,603 23,873 

Carl Sandburg / Illinois Zephyr 769 471 223 751 4 2,920 254 675 6,067 

Carolinian 42 1,391 394 2,183 1,772 2,677 1,577 10,036 

Cascades 312 2,831 924 7,057 7,996 4,015 2,207 25,342 

Downeaster 1,055 3,958 506 468 10 914 2,864 174 9,949 

Ethan Allen Express 367 293 153 244 2 179 40 196 1,474 

Heartland Flyer 551 236 4,586 41 3,293 71 8,778 

Hiawatha 3,757 1,283 324 2,279 670 966 251 9,530 

Illini / Saluki 410 509 220 1,708 2,677 2,431 272 8,227 

Lincoln / Missouri 1,239 711 2,382 112 5,950 2,510 610 13,514 

Lincoln Service 42 1,433 354 1,865 467 7,067 4,271 702 16,201 

Maple Leaf 378 382 129 525 980 251 1,063 3,708 

Missouri 362 403 1,076 2,752 713 291 5,597 

New York - Albany 3,941 130 429 744 304 1,164 6,712 

New York - Niagara Falls 2,093 629 234 935 2,123 430 1,963 8,407 

Pacific Surfliner 5,517 15,769 1,365 3,180 72 831 7,078 1,160 34,972 

Pennsylvanian 307 238 415 1,660 834 3,454 

Pere Marquette 8 395 36 99 603 83 153 1,377 

Piedmont 982 526 1,628 2,361 1,026 321 6,844 

San Joaquins 18 3,398 880 7,535 78 14,033 14,683 754 41,379 

Vermonter 670 201 50 4,267 16 63 71 5,338 

Wolverine 9 1,342 235 1,274 3,318 2,920 1,023 10,121 
FY23 Q2 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 13. Third Party Responsible Train Delay Minutes

Delay Cause

Total

BSP CUI DBS MBO NOD POL TRS UTL WTR

Long Distance

Auto Train 206 889 232 548 477 2,352 

California Zephyr 1,245 381 2,147 582 1,530 8,762 14,647 

Capitol Ltd 15 4,536 64 452 506 5,573 

Cardinal 7 20 13 2,599 276 343 600 3,858 

City Of New Orleans 248 12 8,474 262 84 2,105 11,185 

Coast Starlight 496 236 5,024 1,050 1,189 2,739 10,734 

Crescent 15 9 63 6,566 1,293 770 563 9,279 

Empire Builder 266 189 10,355 419 418 1,328 12,975 

Lake Shore Ltd 48 16 8,442 188 438 671 9,803 

Palmetto 5 43 2,205 209 396 290 3,148 

Silver Meteor 238 64 3,484 867 539 1,503 6,695 

Silver Star 8 104 31 2,895 690 639 1,676 6,043 

Southwest Chief 169 141 5,792 1,398 902 2,657 11,059 

Sunset Ltd 169 168 117 2,927 1,116 830 162 5,489 

Texas Eagle 133 98 14,600 469 633 1,231 17,164 

Northeast Corridor

Acela 160 453 212 3,135 996 546 34 1,004 6,540 

On Spine Northeast Regional 108 295 178 2,929 1,691 970 25 2,029 8,225 

Richmond / Newport News / 

Norfolk 94 394 148 7,107 1,858 650 2 1,348 11,601 

Roanoke 5 201 13 2,650 504 199 400 3,972 

Springfield Shuttles 5 13 1,739 466 44 881 3,148 

State Supported

Adirondack 330 34 8 372 

Blue Water 84 2,886 94 307 506 3,877 

Capitol Corridor 491 2,220 1,266 1,588 2,371 1,153 9,089 

Carl Sandburg / Illinois Zephyr 13 631 240 149 506 1,539 

Carolinian 4 434 2,216 231 175 2 223 3,285 

Cascades 96 231 1,041 1,509 119 703 575 4,274 

Downeaster 28 2,793 166 324 220 3,531 

Ethan Allen Express 5,081 3 122 5,206 

Heartland Flyer 22 29 66 478 595 

Hiawatha 1 183 127 145 119 575 

Illini / Saluki 48 14 1,979 54 125 1,026 3,246 

Keystone 155 156 118 228 706 824 21 140 2,348 

Lincoln / Missouri 84 6 1,967 345 788 349 3,539 

Lincoln Service 39 4,863 119 435 1,131 6,587 

Maple Leaf 102 4,111 230 80 182 4,705 

Missouri 6 719 55 172 187 1,139 

New York - Albany 7 6 1,023 198 74 126 1,434 

New York - Niagara Falls 2 1,869 177 293 205 2,546 

Pacific Surfliner 985 8,480 1,815 2,054 2,957 16,291 

Pennsylvanian 34 131 48 245 247 4 41 750 

Pere Marquette 108 48 416 85 117 774 

Piedmont 42 411 347 738 150 1,688 

San Joaquins 105 5,514 3,473 2,611 2,390 14,093 

Vermonter 12 107 51 1,773 527 782 169 3,421 

Wolverine 30 233 1,684 208 530 574 3,259 
FY23 Q2 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 5. Delay Minutes by Service Line

-

100K

200K

300K

400K

500K

600K

700K

Service Line

D

ela

y

Min

ute

s

Long Distance Northeast Corridor State Supported

163K

31K

108K

384K

85K

276K

130K

33K

98K

Delay Responsibility Amtrak Host Railroad Third Party

1 In Figure 5, Amtrak delays include only Amtrak (non-host) delays. Amtrak as host delays are included with Host 

Railroad delays. This applies also to Figure 6, Figure 7, Figure 9, Figure 10, Figure 11, and Figure 12.
FY23 Q2 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 6. Delay Minutes by Route and Responsibility

-

20K

40K

60K

80K

100K

Route

D

ela

y

Min

u

t

e

s

California Zephyr

Empire Builder

Pacific Surfliner

San Joaquins

Richmond / Newport News / Norfolk

Texas Eagle

Coast Starlight

Southwest Chief

Silver Star

Crescent

Capitol Corridor

Silver Meteor

Cascades

Sunset Ltd

Lake Shore Ltd

City Of New Orleans

Auto Train

Acela

On Spine Northeast Regional

Lincoln Service

Wolverine

Capitol Ltd

Lincoln / Missouri

Palmetto

Roanoke

Carolinian

Hiawatha

Illini / Saluki

New York - Niagara Falls

Downeaster

Cardinal

Piedmont

Maple Leaf

New York - Albany

Vermonter

Blue Water

Heartland Flyer

Carl Sandburg / Illinois Zephyr

Ethan Allen Express

Keystone

Missouri

Springfield Shuttles

Pennsylvanian

Pere Marquette

Adirondack

27K 29K

16K

9K

13K 11K 14K 14K 12K

7K 7K 8K 7K 8K 7K 6K 8K

4K 6K 4K

10K

4K 3K 3K 4K 5K 7K 5K 4K 2K 4K 4K 4K 3K 2K 4K 3K 3K

54K

41K

35K

41K

39K

32K

34K 32K

28K

27K

24K 25K 25K 22K

19K

16K

20K

19K 15K 16K

12K

14K

14K 13K 11K 11K 10K

8K 9K

10K 7K 7K

4K 8K 6K 3K 9K 6K 4K 6K 4K

15K

13K

16K 14K 12K

17K 11K

11K

6K

9K

9K 7K

4K 5K

10K

11K

2K

7K

8K 7K 3K

6K

4K 3K 4K 3K

3K 3K 4K 4K

5K 3K

4K

5K 2K 3K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q2 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 7. Class I Host Responsible Train Delay Minutes

* The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

-

50K

100K

150K

200K

Host Railroad

D

ela

y

Min

ute

s

Union Pacific BNSF CSX Norfolk

Southern

CN CP

68K

68K

38K

37K

15K

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*
FY23 Q2 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 8. Train Delay Minutes by Responsibility

-

100K

200K

300K

400K

500K

600K

700K

Delay Responsibility

D

ela

y

Min

ute

s

Amtrak Host Railroad Third Party

302K

746K

262K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q2 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line

0

500

1,000

1,500

2,000

Service Line

D

ela

y

Min

ute

s

p

e

r

1

0

K

T

r

ain

Mile

s

Long Distance State Supported Northeast Corridor

479

341

150

1128

872

419

382

310

165

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q2 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Service Line and Route

D

ela

y

Min

u

t

e

s

p

e

r

1

0

K

T

r

ain

Mile

s

Auto

Train

C

alifornia

Z

ephyr

C

apitol Ltd

C

ardinal

City Of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Ltd

Te

x

as E

agle

Acela

On Spine

N

orthe

ast R

egional

Richm

ond / N

e

wport N

e

ws / N

orfolk

R

o

anoke

Springfield Shuttles

Adirondack

Blue

W

ater

C

apitol C

orridor

C

arl S

andburg / Illinois Z

ephyr

C

arolinian

C

ascades

D

o

wne

aster

Ethan Allen E

xpress

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

K

eystone

Lincoln / Missouri

Lincoln S

ervice

M

aple Le

af

Missouri

N

e

w

York - Albany

N

e

w

York - Niagara

F

alls

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquins

Verm

onter

W

olverine

Long Distance Northeast Corridor State Supported

530

661

345

496

370

687

330

700

323

234 314

440 361

555 508

125

217 191

434

312

675

302

157

395 397

196

298 223

659

480

316 285

443

192 180 257

750

341

449 461

285 217

636

1371

1334

1072 850

976

1684

1237

995

911

902

996

1027

808

1484

1431

282

301

663

529

178

568

548

984

737

849

1489

846

322

2389

965

793

101

1390

1110

488

1118

538

562

1648

480

464

737

1255

590

778

158

362

428

463

678

534

426

315

474

215

268

222

281

367

767

98

168

198

187 424

207

703

374

185

262

251

300

919

162

305

359

444

556

227

97

152

768

94

246

182

427

325

211

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q2 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Routes

D

ela

y

Min

u

t

e

s

p

e

r

1

0

K

T

r

ain

Mile

s

Pacific Surfliner

Coast Starlight

Heartland Flyer

Texas Eagle

Sunset Ltd

California Zephyr

Cascades

Lincoln / Missouri

Auto Train

City Of New Orleans

Empire Builder

Crescent

San Joaquins

Blue Water

Capitol Ltd

Lincoln Service

Cardinal

Lake Shore Ltd

Silver Star

Hiawatha

Capitol Corridor

Wolverine

Silver Meteor

Illini / Saluki

Ethan Allen Express

Missouri

Carolinian

Maple Leaf

Southwest Chief

Piedmont

Palmetto

Downeaster

Pere Marquette

Vermonter

Adirondack

Carl Sandburg / Illinois Zephyr

Richmond / Newport News / Norfolk

Springfield Shuttles

New York - Niagara Falls

Pennsylvanian

Roanoke

New York - Albany

On Spine Northeast Regional

Acela

Keystone

750 687

223

508 555

661

397

316

530

370

700

330 285

675

345 285

496

323

440

659

302

636

314

480

298

192

395 443

361

461

234 196

449

217

312

157 217

434

257

341

191 180 125

1648

1684

2389

1431

1484 1334

1489

1390

1371

976

995

1237 1255

548

1072

1110

850

911

1027

965

984

778

996

793

322

1118

849

488

808

737

902

846

464

590

568

737 663 178 562

480

529 538

301

282

101

768

534

162

767

367

362

251

359

158

678

315

426 427

703

428 444

463

474

222

374

211

268 305

919

227

262

556

281 182

215

300

246

325 207 185 198

424

152 94

187

97

168

98

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q2 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles

0

500

1,000

1,500

Host Railroad

D

ela

y

Min

ute

s

p

e

r 10

K

T

r

ain

Mile

s

Union Pacific Norfolk

Southern

BNSF CSX CN CP

496

574 445

305

436

288

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*The CP delays do not include those on the portions of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.

*
FY23 Q2 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specific service attributes that cover the entire customer journey.

FRA publishes information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. The most recent 

customer satisfaction survey is available in Appendix 4 of the FY 2022 Q4 report at railroads.dot.gov.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State Supported and Long Distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for Long Distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report reflect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

Table 14. Customer Service Metrics – Definitions and Notes 

Metric Definition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY23 Q2 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 73% 90% 77% 83% 71% 63%

California Zephyr 68% 86% 61% 65% 81% 65%

Capitol Limited 79% 89% 81% 83% 83% 63%

Cardinal 70% 77% 71% 75% 79% 60%

City of New Orleans 81% 90% 79% 82% 84% 67%

Coast Starlight 72% 85% 70% 74% 78% 61%

Crescent 75% 83% 74% 75% 79% 59%

Empire Builder 67% 84% 61% 68% 78% 61%

Lake Shore Limited 78% 85% 80% 76% 79% 61%

Palmetto 83% 87% 81% 84% 85% 71%

Silver Meteor 79% 86% 77% 76% 80% 61%

Silver Star 75% 81% 73% 72% 80% 62%

Southwest Chief 76% 88% 70% 73% 80% 71%

Sunset Limited 76% 87% 76% 73% 81% 73%

Texas Eagle 72% 84% 73% 70% 79% 59%

Northeast Corridor

Acela 91% 92% 88% 89% 89% 74%

Northeast Regional 89% 91% 84% 90% 91% 71%

State Supported

Blue Water 81% 88% 80% 86% 87% 74%

Capitol Corridor 89% 94% 83% 91% 93% 76%

Carolinian 81% 86% 78% 78% 85% 70%

Cascades 83% 93% 77% 87% 87% 69%

Downeaster 90% 95% 85% 94% 96% 83%

Empire 91% 93% 89% 91% 93% 47%

Ethan Allen 90% 94% 89% 90% 95% 75%

Heartland Flyer 89% 95% 82% 92% 95% 88%

Hiawatha 86% 94% 84% 88% 91% 46%

Illini 81% 88% 78% 83% 89% 76%

Illinois Zephyr 81% 92% 78% 92% 88% 78%

Keystone 94% 95% 93% 92% 94% 49%

Lincoln Service 81% 87% 79% 85% 85% 72%

Maple Leaf 92% 95% 89% 88% 92% 75%

Missouri River Runner 82% 91% 82% 84% 86% 68%

New Haven-Springfield 88% 94% 85% 89% 92% 75%

Pacific Surfliner 81% 91% 77% 86% 90% 74%

Pennsylvanian 88% 92% 86% 87% 92% 72%

Pere Marquette 81% 92% 80% 87% 79% 69%

Piedmont 91% 95% 88% 94% 94% 70%

San Joaquins 79% 87% 80% 81% 86% 65%

Vermonter 90% 94% 85% 91% 93% 71%

Washington-Lynchburg 87% 87% 80% 85% 90% 71%

Washington-Newport News 90% 91% 84% 88% 92% 74%

Washington-Norfolk 90% 92% 85% 86% 92% 76%

Washington-Richmond 88% 91% 83% 91% 93% 76%

Wolverine 80% 89% 78% 84% 83% 68%
FY23 Q2 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board Food 

Service

Long Distance

Auto Train 80% 92% 86% 73% 86% 67%

California Zephyr 79% 90% 71% 86% 72% 69%

Capitol Limited 80% 90% 83% 84% 83% 64%

Cardinal 77% 81% 77% 80% 77% 63%

City of New Orleans 84% 91% 82% 86% 83% 69%

Coast Starlight 79% 87% 76% 80% 77% 61%

Crescent 78% 84% 78% 80% 77% 60%

Empire Builder 76% 86% 70% 81% 72% 63%

Lake Shore Limited 79% 85% 81% 79% 76% 61%

Palmetto 84% 88% 83% 86% 85% 72%

Silver Meteor 82% 88% 81% 82% 78% 63%

Silver Star 81% 84% 78% 83% 75% 66%

Southwest Chief 83% 90% 78% 84% 77% 73%

Sunset Limited 78% 88% 79% 80% 75% 73%

Texas Eagle 78% 86% 79% 81% 73% 61%

Northeast Corridor

Acela 91% 92% 88% 89% 89% 74%

Northeast Regional 89% 91% 84% 91% 90% 71%

State Supported

Blue Water 85% 88% 82% 88% 87% 75%

Capitol Corridor 91% 94% 85% 94% 92% 77%

Carolinian 88% 88% 86% 89% 82% 72%

Cascades 87% 94% 82% 89% 89% 70%

Downeaster 93% 95% 88% 96% 94% 84%

Empire 93% 93% 90% 93% 92% 48%

Ethan Allen 90% 94% 90% 96% 91% 76%

Heartland Flyer 95% 95% 91% 97% 95% 93%

Hiawatha 89% 95% 87% 92% 89% 48%

Illini 90% 93% 88% 94% 87% 84%

Illinois Zephyr 83% 94% 82% 90% 94% 82%

Keystone 95% 95% 94% 95% 93% 50%

Lincoln Service 88% 90% 85% 88% 88% 77%

Maple Leaf 93% 95% 91% 92% 89% 76%

Missouri River Runner 90% 94% 89% 91% 88% 72%

New Haven-Springfield 90% 94% 87% 93% 90% 76%

Pacific Surfliner 85% 92% 82% 91% 88% 76%

Pennsylvanian 91% 92% 88% 93% 87% 73%

Pere Marquette 87% 94% 86% 82% 90% 72%

Piedmont 94% 95% 92% 94% 94% 73%

San Joaquins 86% 90% 88% 89% 85% 69%

Vermonter 93% 94% 88% 93% 91% 71%

Washington-Lynchburg 91% 89% 86% 92% 88% 74%

Washington-Newport News 92% 92% 87% 93% 89% 76%

Washington-Norfolk 93% 93% 88% 94% 88% 79%

Washington-Richmond 91% 93% 86% 95% 91% 80%

Wolverine 84% 91% 83% 86% 87% 72%
FY23 Q2 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

50%

60%

70%

80%

90%

Service Line & Route

C

u

sto

m

e

r

S

atis

f

a

ctio

n

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Limited

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire

Ethan Allen

Heartland Flyer

Hiawatha

Illini

Illinois Zephyr

Keystone

Lincoln Service

Maple Leaf

Missouri River Runner

New

Haven-Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Washington-Lynchburg

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

73%

68%

79%

70%

81%

72%

75%

67%

78%

83%

79%

75%

76%

76%

72%

91%

89%

81%

89%

81%

83%

90%

91%

90%

89%

86%

81%

81%

94%

81%

92%

82%

88%

81%

88%

81%

91%

79%

90%

87%

90%

90%

88%

80%

80%

79%

80%

77%

84%

79%

78%

76%

79%

84%

82%

81%

83%

78%

78%

91%

89%

85%

91%

88%

87%

93%

93%

90%

95%

89%

90%

83%

95%

88%

93%

90%

90%

85%

91%

87%

94%

86%

93%

91%

92%

93%

91%

84%

Non-Adjusted Overall Service Adjusted Overall Service

Non-Adjusted Overall Service Adjusted Overall Service
FY23 Q2 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service

50%

60%

70%

80%

90%

Route

C

u

s

t

o

m

e

r

S

a

tis

f

a

c

tio

n

Keystone

Maple Leaf

Empire

Acela

Piedmont

Downeaster

Vermonter

Washington-Norfolk

Ethan Allen

Washington-Newport News

Capitol Corridor

Heartland Flyer

Northeast Regional

Pennsylvanian

Washington-Richmond

New Haven-Springfield

Washington-Lynchburg

Hiawatha

Palmetto

Cascades

Missouri River Runner

Blue Water

City of New Orleans

Pacific Surfliner

Carolinian

Pere Marquette

Illini

Lincoln Service

Illinois Zephyr

Wolverine

Capitol Limited

San Joaquins

Silver Meteor

Lake Shore Limited

Southwest Chief

Sunset Limited

Silver Star

Crescent

Auto Train

Coast Starlight

Texas Eagle

Cardinal

California Zephyr

Empire Builder

94%

92%

91%

91%

91%

90%

90%

90%

90%

90%

89%

89%

89%

88%

88%

88%

87%

86%

83%

83%

82%

81%

81%

81%

81%

81%

81%81%

81%

80%

79%

79%

79%

78%

76%

76%

75%

75%

73%

72%

72%

70%

68%

67%

95%

93%

93%

91%

94%

93%

93%

93%

90%

92%

91%

95%

89%

91%

91%

90%

91%

89%

84%

87%

90%

85%

84%

85%

88%

87%

90%

88%

83%

84%

80%

86%

82%

79%

83%

78%

81%

78%

80%

79%

78%

77%

79%

76%

Non-Adjusted Overall Service Adjusted Overall Service
FY23 Q2 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 17. Financial Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Office 

of Management and 

Budget’s gross domestic 

product chain deflator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefits, and Amtrak’s Office of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State Supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY23 Q2 Page 50

V. Quarterly Reporting Data Categories 

Table 18. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 118%

California Zephyr 34%

Capitol Limited 31%

Cardinal 27%

City of New Orleans 39%

Coast Starlight 33%

Crescent 40%

Empire Builder 32%

Lake Shore Ltd 35%

Palmetto 51%

Silver Meteor 49%

Silver Star 38%

Southwest Chief 28%

Sunset Limited 20%

Texas Eagle 37%

Northeast Corridor

Acela Express 109%

NEC Special Trains 32%

Northeast Regional 97%

State Supported

Adirondack 137%

Berkshire Flyer 0%

Blue Water 132%

Capitol Corridor 90%

Carolinian 83%

Cascades 98%

Downeaster 101%

Empire South 82%

Empire West/Maple Leaf 89%

Ethan Allen 75%

Heartland Flyer 88%

Hiawatha 42%

Illini / Saluki 37%

Illinois Zephyr/Carl Sandburg 18%

Keystone 32%

Lincoln Service 43%

Missouri River Runner 73%

New Haven - Springfield 67%

Non-NEC Special Trains 1%

Pacific Surfliner 88%

Pennsylvanian 84%

Pere Marquette 100%

Piedmont 95%

San Joaquin 88%

Vermonter 62%

Washington-Lynchburg/

Roanoke 56%

Washington-Newport News 62%

Washington-Norfolk 51%

Washington-Richmond 113%

Wolverine 100%

System-Wide

National Train Service 71%

System-wide (Total Amtrak) 74%
FY23 Q2 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 15. Cost Recovery by Service Line and Route

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

C

o

s

t

R

e

c

o

v

e

ry

Auto

Train

C

alifornia

Z

ephyr

C

apitol Limited

C

ardinal

City of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Limited

Te

x

as E

agle

Acela

E

xpress

N

orthe

ast R

egional

Adirondack

B

erkshire

Flyer

Blue

W

ater

C

apitol C

orridor

C

arolinian

C

ascades

D

o

wne

aster

E

mpire

S

outh

E

mpire

W

est/M

aple Le

af

Ethan Allen

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

Illinois Z

ephyr/C

arl S

andburg

K

eystone

Lincoln S

ervice

Missouri River Runner

N

e

w

H

aven - Springfield

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquin

Verm

onter

W

ashington-Lynchburg/R

o

anoke

W

ashington-N

e

wport N

e

ws

W

ashington-N

orfolk

W

ashington-Richm

ond

W

olverine

Long Distance Northea... State Supported

118%

34%

31%

27%

39%

33%

40%

32%

35%

51% 49%

38%

28%

20%

37%

109%

97%

137%

0%

132%

90%

83%

98%

101%

82%

89%

75%

88%

42%

37%

18%

32%

43%

73%

67%

88%

84%

100%

95%

88%

62%

56%

62%

51%

113%

100%
FY23 Q2 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 16. Cost Recovery by Route

0%

20%

40%

60%

80%

100%

120%

140%

Route

C

o

s

t

R

e

c

o

v

e

ry

Adirondack

Blue Water

Auto Train

Washington-Richmond

Acela Express

Downeaster

Wolverine

Pere Marquette

Cascades

Northeast Regional

Piedmont

Capitol Corridor

Empire West/Maple Leaf

Pacific Surfliner

San Joaquin

Heartland Flyer

Pennsylvanian

Carolinian

Empire South

Ethan Allen

Missouri River Runner

New Haven - Springfield

Vermonter

Washington-Newport News

Washington-Lynchburg/Roanoke

Washington-Norfolk

Palmetto

Silver Meteor

Lincoln Service

Hiawatha

Crescent

City of New Orleans

Silver Star

Illini / Saluki

Texas Eagle

Lake Shore Ltd

California Zephyr

Coast Starlight

Keystone

Empire Builder

Capitol Limited

Southwest Chief

Cardinal

Sunset Limited

Illinois Zephyr/Carl Sandburg

Berkshire Flyer

137%

132%

118%

113%

109%

101% 100% 100%

98% 97%

95%

90% 89% 88% 88% 88%

84% 83% 82%

75%

73%

67%

62% 62%

56%

51% 51%

49%

43% 42%

40% 39% 38% 37% 37%

35% 34% 33% 32% 32% 31%

28% 27%

20%

18%

0%
FRA Quarterly Report

FY23 Q2 Page 53

V. Quarterly Reporting Data Categories 

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 134% 134%

California Zephyr 43% 43%

Capitol Limited 39% 39%

Cardinal 34% 34%

City of New Orleans 46% 46%

Coast Starlight 40% 40%

Crescent 47% 47%

Empire Builder 37% 37%

Lake Shore Ltd 42% 42%

Palmetto 60% 60%

Silver Meteor 58% 58%

Silver Star 43% 43%

Southwest Chief 32% 32%

Sunset Limited 23% 23%

Texas Eagle 43% 43%

Northeast Corridor

Acela Express 135% 135%

NEC Special Trains 127% 127%

Northeast Regional 127% 127%

State Supported

Adirondack 23% 144%

Berkshire Flyer 0% 0%

Blue Water 37% 142%

Capitol Corridor 36% 110%

Carolinian 71% 95%

Cascades 51% 118%

Downeaster 53% 126%

Empire South 108% 104%

Empire West/Maple Leaf 47% 103%

Ethan Allen 31% 92%

Heartland Flyer 30% 114%

Hiawatha 44% 44%

Illini / Saluki 30% 40%

Illinois Zephyr/Carl Sandburg 23% 19%

Keystone 30% 41%

Lincoln Service 38% 45%

Missouri River Runner 24% 78%

New Haven - Springfield 23% 81%

Non-NEC Special Trains 2% 2%

Pacific Surfliner 32% 108%

Pennsylvanian 65% 107%

Pere Marquette 40% 112%

Piedmont 57% 113%

San Joaquin 29% 103%

Vermonter 27% 79%

Washington-Lynchburg/

Roanoke

67% 66%

Washington-Newport News 58% 70%

Washington-Norfolk 59% 62%

Washington-Richmond 43% 135%

Wolverine 46% 111%

System-Wide

National Train Service 72% 87%

System-wide (Total Amtrak) 59% 70%
FY23 Q2 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

Av

oid

a

ble

O

p

eratin

g

E

x

p

e

n

s

e

s

C

o

v

ere

d

b

y

P

a

s

s

e

n

g

er R

e

v

e

n

u

e

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

134%

43%

39%

34%

46%

40%

47%

37%

42%

60%

58%

43%

32%

23%

43%

135%

127%

23%

0%

37%

36%

71%

51%

53%

108%

47%

31%

30%

44%

30%

23%

30%

38%

24%

23%

32%

65%

40%

57%

29%

27%

67%

58%

59%

43%

46%

134%

43%

39%

34%

46%

40%

47%

37%

42%

60%

58%

43%

32%

23%

43%

135%

127%

144%

0%

142%

110%

95%

118%

126%

104%

103%

92%

114%

44%

40%

19%

41%

45%

78%

81%

108%

107%

112%

113%

103%

79%

66%

70%

62%

135%

111%

Without State Operating Payments With State Operating Payments
FY23 Q2 Page 55

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Route

Av

oid

a

ble

O

p

e

r

atin

g

E

x

p

e

n

s

e

s

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Acela Express

Auto Train

Northeast Regional

Empire South

Carolinian

Washington-Lynchburg/Roanoke

Pennsylvanian

Palmetto

Washington-Norfolk

Silver Meteor

Washington-Newport News

Piedmont

Downeaster

Cascades

Empire West/Maple Leaf

Crescent

Wolverine

City of New Orleans

Hiawatha

Washington-Richmond

California Zephyr

Silver Star

Texas Eagle

Lake Shore Ltd

Pere Marquette

Coast Starlight

Capitol Limited

Lincoln Service

Empire Builder

Blue Water

Capitol Corridor

Cardinal

Pacific Surfliner

Southwest Chief

Ethan Allen

Illini / Saluki

Keystone

Heartland Flyer

San Joaquin

Vermonter

Missouri River Runner

New Haven - Springfield

Illinois Zephyr/Carl Sandburg

Adirondack

Sunset Limited

Berkshire Flyer

135%

134%

127%

108%

71%

67%

65%

60%

59%

58%

58%

57%

53%

51%

47%

47%

46%

46%

44%

43%

43%

43%

43%

42%

40%

40%

39%

38%

37%

37%

36%

34%

32%

32%

31%

30%

30%

30%

29%

27%

24%

23%

23%

23%

23%

0%

135%

134%

127%

104%

95%

66%

107%

60%

62%

58%

70%

113%

126%

118%

103%

47%

111%

46%

44%

135%

43%

43%

43%

42%

112%

40%

39%

45%

37%

142%

110%

34%

108%

32%

92%

40%

41%

114%

103%

79%

78%

81%

19%

144%

23%

0%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY23 Q2 Page 56

V. Quarterly Reporting Data Categories 

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 116% 116%

California Zephyr 33% 33%

Capitol Limited 30% 30%

Cardinal 26% 26%

City of New Orleans 38% 38%

Coast Starlight 33% 33%

Crescent 39% 39%

Empire Builder 31% 31%

Lake Shore Ltd 34% 34%

Palmetto 50% 50%

Silver Meteor 48% 48%

Silver Star 37% 37%

Southwest Chief 27% 27%

Sunset Limited 20% 20%

Texas Eagle 36% 36%

Northeast Corridor

Acela Express 107% 107%

NEC Special Trains 32% 32%

Northeast Regional 95% 95%

State Supported

Adirondack 22% 137%

Berkshire Flyer 0% 0%

Blue Water 34% 130%

Capitol Corridor 29% 89%

Carolinian 61% 81%

Cascades 42% 97%

Downeaster 41% 99%

Empire South 83% 79%

Empire West/Maple Leaf 40% 87%

Ethan Allen 25% 75%

Heartland Flyer 23% 87%

Hiawatha 40% 41%

Illini / Saluki 27% 36%

Illinois Zephyr/Carl Sandburg 21% 17%

Keystone 23% 32%

Lincoln Service 34% 41%

Missouri River Runner 23% 72%

New Haven - Springfield 19% 66%

Non-NEC Special Trains 1% 1%

Pacific Surfliner 26% 88%

Pennsylvanian 51% 84%

Pere Marquette 35% 99%

Piedmont 47% 93%

San Joaquin 25% 87%

Vermonter 21% 61%

Washington-Lynchburg/

Roanoke

55% 54%

Washington-Newport News 50% 60%

Washington-Norfolk 47% 50%

Washington-Richmond 36% 112%

Wolverine 41% 98%

System-Wide

National Train Service 58% 70%

System-wide (Total Amtrak) 47% 56%
FY23 Q2 Page 57

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

F

ully

Allo

c

ate

d

C

o

sts

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

116%

33%

30%

26%

38%

33%

39%

31%

34%

50%

48%

37%

27%

20%

36%

107%

95%

22%

0%

34%

29%

61%

42%

41%

83%

40%

25%

23%

40%

27%

21%

23%

34%

23%

19%

26%

51%

35%

47%

25%

21%

55%

50%

47%

36%

41%

116%

33%

30%

26%

38%

33%

39%

31%

34%

50%

48%

37%

27%

20%

36%

107%

95%

137%

0%

130%

89%

81%

97%

99%

79%

87%

75%

87%

41%

36%

17%

32%

41%

72%

66%

88%

84%

99%

93%

87%

61%

54%

60%

50%

112%

98%

Without State Operating Payments With State Operating Payments
FY23 Q2 Page 58

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Route

F

ully

Allo

c

a

t

e

d

C

o

s

t

s

C

o

v

e

r

e

d

b

y

P

a

s

s

e

n

g

e

r

R

e

v

e

n

u

e

Auto Train

Acela Express

Northeast Regional

Empire South

Carolinian

Washington-Lynchburg/Roanoke

Pennsylvanian

Washington-Newport News

Palmetto

Silver Meteor

Washington-Norfolk

Piedmont

Cascades

Downeaster

Wolverine

Hiawatha

Empire West/Maple Leaf

Crescent

City of New Orleans

Silver Star

Texas Eagle

Washington-Richmond

Pere Marquette

Lake Shore Ltd

Lincoln Service

Blue Water

California Zephyr

Coast Starlight

Empire Builder

Capitol Limited

Capitol Corridor

Illini / Saluki

Southwest Chief

Pacific Surfliner

Cardinal

San Joaquin

Ethan Allen

Keystone

Heartland Flyer

Missouri River Runner

Adirondack

Illinois Zephyr/Carl Sandburg

Vermonter

Sunset Limited

New Haven - Springfield

Berkshire Flyer

116%

107%

95%

83%

61%

55%

51%

50%

50%

48%

47%

47%

42%

41%

41%

40%

40%

39%

38%

37%

36%

36%

35%

34%

34%

34%

33%

33%

31%

30%

29%

27%

27%

26%

26%

25%

25%

23%

23%

23%

22%

21%

21%

20%

19%

0%

116%

107%

95%

79%

81%

54%

84%

60%

50%

48%

50%

93%

97%

99%

98%

41%

87%

39%

38%

37%

36%

112%

99%

34%

41%

130%

33%

33%

31%

30%

89%

36%

27%

88%

26%

87%

75%

32%

87%

72%

137%

17%

61%

20%

66%

0%

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY23 Q2 Page 59

V. Quarterly Reporting Data Categories 

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 399 73,491

California Zephyr 106 86,905

Capitol Limited 83 25,892

Cardinal 84 17,823

City of New Orleans 129 51,765

Coast Starlight 125 61,711

Crescent 106 61,378

Empire Builder 109 73,132

Lake Shore Ltd 139 69,073

Palmetto 114 65,980

Silver Meteor 144 65,944

Silver Star 132 83,813

Southwest Chief 116 51,259

Sunset Limited 92 18,134

Texas Eagle 136 64,697

Northeast Corridor

Acela Express 183 634,159

Northeast Regional 259 1,848,757

State Supported

Blue Water 120 33,803

Capitol Corridor 57 182,001

Carolinian 173 67,984

Cascades 104 120,973

Downeaster 77 107,095

Empire South 162 270,718

Empire West/Maple Leaf 92 93,241

Ethan Allen 59 19,278

Heartland Flyer 79 15,982

Hiawatha 97 122,268

Illini / Saluki 95 64,571

Illinois Zephyr/Carl Sandburg 44 21,743

Keystone 72 232,834

Lincoln Service 108 109,830

Missouri River Runner 60 30,774

New Haven - Springfield 47 90,340

Pacific Surfliner 100 299,464

Pennsylvanian 137 40,921

Pere Marquette 91 18,719

Piedmont 83 67,387

San Joaquin 80 180,442

Vermonter 55 21,058

Washington-Lynchburg/

Roanoke

119 70,692

Washington-Newport News 131 75,023

Washington-Norfolk 113 97,352

Washington-Richmond 113 27,711

Wolverine 122 86,443

System-Wide

National Train Service 139 5,922,560

System-wide (Total Amtrak) 139 5,922,560
FY23 Q2 Page 60

FRA Quarterly Report V. Quarterly Reporting Data Categories

0.0M

0.5M

1.0M

1.5M

2.0M

Service Line & Route

Total Rid

e

r

s

hip

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New

Orleans

Coast Starlight

Crescent

E

mpire Builder

Lake Shore Ltd

Long Distance Adjustments

Palmetto

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

E

mpire South

E

mpire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New

Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

70K

78K

42K

21K

55K

106K

70K

77K

92K

0K

75K

88K

62K

23K

78K

728K

2,183K

0K

42K

220K

80K

127K

131K

311K

106K

24K

19K

158K

62K

26K

282K

123K

35K

114K

348K

53K

22K

76K

226K

30K

87K

88K

120K

33K

99K

73K

87K

26K

18K

52K

62K

61K

73K

69K

0K

66K

84K

51K

18K

65K

634K

1,849K

0K

34K

182K

68K

121K

107K

271K

93K

19K

16K

122K

65K

22K

233K

110K

31K

90K

299K

41K

19K

67K

180K

21K

71K

75K

97K

28K

86K

FY23 Q1 FY23 Q2

Figure 21. Total Ridership by Service Line and Route
FY23 Q2 Page 61

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 22. Total Ridership by Route

0.0M

0.5M

1.0M

1.5M

2.0M

Route

To

t

al Rid

e

r

s

hip

Northeast Regio...

Acela Express

Pacific Surfliner

Empire South

Keystone

Capitol Corridor

San Joaquin

Hiawatha

Cascades

Lincoln Service

Downeaster

Washington-Norfolk

Empire West/Maple Leaf

New Haven - Springfield

California Zephyr

Wolverine

Silver Star

Washington-Newport News

Auto Train

Empire Builder

Washington-Lynchburg/Roanoke

Lake Shore Ltd

Carolinian

Piedmont

Palmetto

Texas Eagle

Illini / Saluki

Coast Starlight

Crescent

City of New Orleans

Southwest Chief

Pennsylvanian

Blue Water

Missouri River Runner

Washington-Richmond

Capitol Limited

Illinois Zephyr/Carl Sandburg

Vermonter

Ethan Allen

Pere Marquette

Sunset Limited

Cardinal

Heartland Flyer

Berkshire Flyer

Long Distance Adjustments

2,183K

728K

348K

311K

282K

220K

226K

158K

127K

123K

131K

120K

106K

114K

78K

99K

88K

88K

70K

77K

87K

92K

80K

76K

75K

78K

62K

106K

70K

55K

62K

53K

42K

35K

33K

42K

26K

30K

24K

22K

23K

21K

19K

0K0K

1,849K

634K

299K

271K

233K

182K

180K

122K

121K

110K

107K

97K

93K

90K

87K

86K

84K

75K

73K

73K

71K

69K

68K

67K

66K

65K

65K

62K

61K

52K

51K

41K

34K

31K

28K

26K

22K

21K

19K

19K

18K

18K

16K

0K0K

FY23 Q1 FY23 Q2
FY23 Q2 Page 62

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

100

200

300

400

Service Line & Route

Av

e

r

a

g

e

Rid

e

r

s

hip

Auto

Train

C

alifornia

Z

ephyr

C

apitol Limited

C

ardinal

City of N

e

w

Orle

ans

C

o

ast Starlight

Crescent

E

mpire

Builder

Lake

Shore Ltd

P

alm

etto

Silver M

ete

or

Silver Star

S

outhw

est Chief

Sunset Limited

Te

x

as E

agle

Acela

E

xpress

N

orthe

ast R

egional

Blue

W

ater

C

apitol C

orridor

C

arolinian

C

ascades

D

o

wne

aster

E

mpire

S

outh

E

mpire

W

est/M

aple Le

af

Ethan Allen

H

e

artland Flyer

Hia

w

atha

Illini / S

aluki

Illinois Z

ephyr/C

arl S

andburg

K

eystone

Lincoln S

ervice

Missouri River Runner

N

e

w

H

aven - Springfield

P

acific Surfliner

P

ennsylvanian

P

ere

M

arquette

Piedm

ont

S

an Jo

aquin

Verm

onter

W

ashington-Lynchburg/R

o

anoke

W

ashington-N

e

wport N

e

ws

W

ashington-N

orfolk

W

ashington-Richm

ond

W

olverine

Long Distance Northea... State Supported

256

118

131

91

131

176

121

124

192

128

150

150

128

110

149

206

303

145

67

205

109

89

201

111

54

92

120

145

66

86

129

75

56

100

184

107

96

99

79

134

154

128

117

149

399

106

83

84

129

125

106

109

139

114

144

132

116

92

136

183

259

120

57

173

104

77

162

92

59

79

97

95

44

72

108

60

47

100

137

91

83

80

55

119

131

113

113

122

FY23 Q1 FY23 Q2

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route
FY23 Q2 Page 63

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route

FY22 Q1 FY22 Q2

0

100

200

300

400

Route

Av

e

r

a

g

e

Rid

e

r

s

hip

Auto Train

Northeast Regional

Acela Express

Carolinian

Empire South

Silver Meteor

Lake Shore Ltd

Pennsylvanian

Texas Eagle

Silver Star

Washington-Newport News

City of New Orleans

Coast Starlight

Wolverine

Blue Water

Washington-Lynchburg/Roanoke

Southwest Chief

Palmetto

Washington-Norfolk

Washington-Richmond

Empire Builder

Lincoln Service

California Zephyr

Crescent

Cascades

Pacific Surfliner

Hiawatha

Illini / Saluki

Empire West/Maple Leaf

Sunset Limited

Pere Marquette

Cardinal

Capitol Limited

Piedmont

San Joaquin

Heartland Flyer

Downeaster

Keystone

Missouri River Runner

Ethan Allen

Capitol Corridor

Vermonter

New Haven - Springfield

Illinois Zephyr/Carl Sandburg

256

303

206

205

201

150

192

184

149

150

154

131

176

149

145

134

128

128

128

117

124

129

118

121

109

100

120

145

111

110

107

91

131

96

99

92

89

86

75

54

67

79

56

66

399

259

183

173

162

144

139

137

136

132

131

129

125

122

120

119

116

114

113

113

109

108

106

106

104

100

97

95

92

92

91

84

83

83

80

79

77

72

60

59

57

55

47

44

FY23 Q1 FY23 Q2
FY23 Q2 Page 64

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefits metrics are reported annually, and they were included for the first time in the FY 2022 

first quarter report, covering all of FY 2021. Data for FY 2022 are available at railroads.dot.gov.

Table 22. Public Benefits Metrics – Definitions and Notes

Metric Definition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data is available for download at railroads.dot.

gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data is available for download at railroads.dot.

gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data is available for download at railroads.dot.

gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data is available for download at railroads.dot.

gov.
FY23 Q2 Page 65

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 23. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela 2103 98.4% Acela 2253 85.1% Capitol Corridor 544 87.1%

2106 96.9% 2254 82.6% 545 90.3%

2121 98.4% 2255 99.0% 546 87.0%

2122 91.4% 2256 86.7% 547 85.9%

2126 93.9% 2257 88.2% 548 96.4%

2128 95.1% 2259 99.7% 549 84.3%

2150 85.7% Adirondack 68 90.7% 551 84.7%

2151 98.6% 69 94.3% 720 95.6%

2152 66.7% Auto Train 52 67.6% 723 79.7%

2153 95.3% 53 47.4% 724 72.3%

2154 88.3% Blue Water 364 75.9% 727 93.6%

2155 81.5% 365 73.6% 728 78.2%

2159 88.9% California Zephyr 5 22.9% 729 69.9%

2160 95.0% 6 15.0% 732 78.5%

2163 88.5% 1005 16.6% 733 86.8%

2164 93.8% 1006 0.0% 734 89.2%

2165 85.1% 1105 75.2% 736 63.5%

2167 85.2% 1106 86.8% 737 60.8%

2168 89.1% Capitol Corridor 521 83.1% 738 93.7%

2169 90.5% 522 87.6% 741 81.8%

2170 89.4% 523 85.3% 742 61.5%

2172 91.5% 524 74.7% 743 90.3%

2173 90.3% 525 90.3% 744 74.5%

2190 93.8% 527 91.7% 745 95.2%

2203 93.7% 528 78.7% 746 65.2%

2205 100.0% 529 64.1% 747 79.7%

2213 90.1% 531 80.5% 748 68.7%

2218 91.0% 532 86.2% 749 94.4%

2222 93.2% 534 88.4% 751 68.0%

2224 90.4% 536 90.3% Capitol Ltd 29 72.7%

2248 84.4% 538 84.1% 30 60.8%

2249 92.9% 540 92.8% Cardinal 50 38.5%

2250 78.7% 541 65.9% 51 75.7%

2251 89.8% 542 90.5% Carl Sandburg / 

Illinois Zephyr

380 85.2%

2252 81.2% 543 84.4% 381 81.0%
FY23 Q2 Page 66

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Carl Sandburg / 

Illinois Zephyr

382 85.7% Downeaster 694 73.3% Illini / Saluki 391 65.4%

383 73.8% 695 84.7% 392 72.6%

Carolinian 79 77.4% 696 74.6% 393 72.8%

80 60.3% 697 77.1% Keystone 600 97.0%

Cascades 500 34.7% 698 80.2% 601 99.8%

503 65.1% 699 97.1% 605 100.0%

504 67.2% 1689 86.5% 607 97.3%

505 63.4% Empire Builder 7 49.3% 609 97.1%

507 61.3% 8 25.7% 610 100.0%

508 59.8% 27 38.5% 611 100.0%

516 42.7% 28 55.7% 612 100.0%

517 54.8% 1007 0.0% 615 100.0%

518 41.5% 1008 0.0% 618 100.0%

519 74.4% 1027 0.0% 620 95.2%

City Of New 

Orleans

58 75.5% 1028 0.0% 622 99.4%

59 69.3% Ethan Allen 

Express

290 86.8% 624 88.0%

1059 0.0% 291 93.6% 637 89.6%

Coast Starlight 11 60.5% Heartland Flyer 821 41.0% 639 92.5%

14 32.0% 822 34.7% 640 89.5%

Crescent 19 58.0% Hiawatha 329 96.2% 641 98.4%

20 61.5% 330 98.1% 642 96.7%

Downeaster 680 96.6% 331 90.4% 643 97.5%

681 92.8% 332 85.4% 644 94.6%

682 88.0% 333 89.4% 645 97.7%

683 83.6% 334 85.0% 646 96.6%

684 91.2% 335 87.1% 647 98.7%

685 85.6% 336 85.6% 648 95.9%

686 68.7% 337 86.9% 649 92.5%

687 86.2% 338 76.2% 650 99.9%

688 78.5% 339 87.3% 651 94.0%

689 91.4% 340 89.8% 652 97.5%

690 90.3% 341 91.0% 653 90.7%

691 95.5% 342 85.3% 654 96.5%

692 78.1% 343 80.5% 655 91.2%

693 71.3% Illini / Saluki 390 80.7% 656 96.7%
FY23 Q2 Page 67

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Keystone 657 90.1% New York - Albany 236 97.3% On Spine 

Northeast 

Regional

154 93.9%

658 95.8% 237 86.4% 155 97.3%

660 97.3% 238 93.5% 159 99.4%

661 98.6% 239 91.0% 160 99.7%

662 94.8% 240 90.7% 161 88.4%

663 96.4% 241 96.6% 162 96.0%

664 89.6% 243 92.6% 163 84.4%

665 98.2% 244 88.2% 165 95.5%

666 95.4% 250 99.7% 166 86.2%

667 99.5% 253 98.0% 167 96.7%

669 100.0% 256 99.3% 168 72.2%

670 99.8% 259 100.0% 169 90.7%

671 95.5% 260 96.3% 172 88.6%

672 100.0% 261 100.0% 173 83.8%

674 93.1% New York - 

Niagara Falls

280 95.3% 175 65.1%

Lake Shore Ltd 48 79.3% 281 85.0% 178 97.0%

49 79.8% 283 77.8% 179 93.3%

448 85.5% 284 91.4% 180 88.6%

449 90.6% On Spine 

Northeast 

Regional

121 90.1% 182 96.7%

Lincoln / Missouri 318 60.0% 122 79.0% 183 98.3%

319 55.2% 126 100.0% 184 99.1%

Lincoln Service 300 73.8% 129 94.3% 189 94.1%

301 72.8% 132 93.3% 190 88.4%

302 89.1% 134 93.0% 192 100.0%

305 63.3% 135 92.9% 193 83.6%

306 78.9% 137 75.0% 196 96.9%

307 63.5% 139 99.2% Pacific Surfliner 562 92.8%

Maple Leaf 63 81.9% 140 89.8% 564 82.0%

64 94.6% 141 92.2% 567 85.0%

Missouri 311 70.9% 143 90.2% 580 88.6%

316 60.1% 146 90.0% 581 99.6%

New York - Albany 232 92.5% 148 92.6% 588 88.9%

233 81.2% 149 98.5% 591 90.7%

234 98.3% 150 87.2% 595 94.8%

235 88.8% 152 90.7% 761 53.0%
FY23 Q2 Page 68

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pacific Surfliner 765 75.4% Piedmont 78 85.8% San Joaquins 710 74.7%

770 71.8% Richmond / 

Newport News / 

Norfolk

65 79.5% 711 83.4%

774 68.4% 67 90.6% 712 71.6%

777 78.5% 82 93.3% 713 60.8%

784 84.0% 84 84.4% 714 71.3%

785 80.5% 85 85.1% 715 67.5%

794 37.7% 86 78.7% 716 68.1%

1562 95.8% 87 91.0% 717 60.9%

1565 100.0% 88 87.3% 718 64.7%

1567 90.6% 93 77.1% 719 60.8%

1570 100.0% 94 71.2% Silver Meteor 97 56.9%

1574 17.5% 95 84.8% 98 48.7%

1577 18.0% 96 70.5% Silver Star 91 45.8%

1579 97.7% 99 83.8% 92 40.3%

1584 100.0% 124 89.5% Southwest Chief 3 42.8%

1585 8.3% 125 87.1% 4 41.3%

1590 85.3% 138 70.2% 1003 7.9%

1594 0.0% 153 92.1% 1004 94.9%

1765 94.7% 157 93.8% Springfield 

Shuttles

400 100.0%

1770 89.7% 158 97.1% 405 94.8%

1774 80.7% 164 66.3% 409 100.0%

1777 92.0% 174 90.8% 412 89.2%

1784 70.6% 185 90.9% 416 100.0%

1785 97.5% 186 85.7% 417 95.9%

Palmetto 89 80.7% 194 69.6% 432 100.0%

90 72.0% 195 86.4% 450 91.0%

Pennsylvanian 42 87.4% Roanoke 66 80.4% 451 91.2%

43 83.6% 145 78.9% 460 92.3%

Pere Marquette 370 84.4% 147 93.3% 461 96.1%

371 89.4% 151 91.0% 463 85.0%

Piedmont 73 76.3% 156 80.0% 464 65.9%

74 64.3% 171 76.5% 465 88.1%

75 65.1% 176 80.6% 467 92.4%

76 66.9% San Joaquins 702 69.0% 470 93.1%

77 68.8% 703 58.2% 471 94.8%
FY23 Q2 Page 69

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP

Springfield 

Shuttles

473 100.0%

474 93.3%

475 100.0%

476 81.2%

478 79.0%

479 96.4%

488 93.4%

490 95.3%

494 80.3%

495 99.5%

497 100.0%

499 100.0%

Sunset Ltd 1 45.5%

2 38.4%

Texas Eagle 21 68.0%

22 59.1%

Vermonter 54 94.8%

55 77.6%

56 88.2%

57 95.0%

Wolverine 350 75.8%

351 82.6%

352 73.9%

353 84.0%

354 64.8%

355 77.7%
FY23 Q2 Page 70

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 24: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela 2103 11 9 14 39 12 6 6 4 101 5 9 14 115

2106 13 20 17 26 35 12 33 8 164 2 12 8 4 26 190

2121 12 7 6 11 13 6 5 3 63 1 21 47 5 7 81 144

2122 44 11 42 4 82 10 32 7 232 1 20 69 22 3 23 138 370

2126 27 45 9 15 35 131 11 3 3 9 7 33 164

2128 143 8 22 13 4 17 11 27 8 253 2 18 63 6 6 2 97 350

2150 17 3 106 17 12 23 178 2 16 2 34 11 12 8 5 90 268

2151 16 3 12 7 23 12 9 82 15 20 13 12 60 142

2152 227 59 33 29 46 63 43 44 8 79 631 9 27 291 28 48 9 4 13 429 1,060

2153 19 5 17 21 4 29 25 12 36 168 4 12 16 34 1 67 235

2154 32 16 25 19 11 90 8 21 6 3 44 275 2 64 6 80 6 5 6 169 444

2155 30 17 97 19 11 14 2 49 6 25 270 44 20 9 50 18 141 411

2159 64 39 49 27 36 8 33 8 264 30 35 4 44 11 5 4 133 397

2160 17 40 11 50 4 11 33 7 173 9 17 51 30 7 16 130 303

2163 41 42 6 59 10 3 40 5 4 210 4 22 137 73 5 241 451

2164 12 11 5 64 29 15 2 32 170 27 33 85 39 5 11 14 3 217 387

2165 38 18 42 25 14 71 35 198 13 454 31 36 86 78 3 36 2 272 726

2167 85 5 40 17 35 27 60 13 282 9 3 14 99 4 18 18 4 5 174 456

2168 39 13 52 7 25 89 4 14 122 13 378 13 21 28 51 17 2 20 152 530

2169 132 4 47 15 33 2 31 264 16 45 38 31 10 9 12 10 10 181 445

2170 50 6 5 36 4 67 27 14 33 242 1 2 8 16 16 3 7 53 295

2172 35 11 36 12 8 73 37 48 5 23 288 2 28 19 14 13 6 10 92 380

2173 41 66 22 15 14 58 36 252 3 8 50 37 5 31 91 225 477

2190 20 45 19 2 18 14 6 124 4 20 6 31 2 63 187

2203 4 6 3 9 22 19 6 25 47

2205 22 7 8 37 5 5 10 47

2213 20 22 9 3 54 2 10 15 4 31 85

2218 12 9 11 11 2 1 10 8 64 3 3 67

2222 2 12 2 5 26 47 2 14 16 63

2224 12 11 5 12 5 13 58 3 30 5 2 40 98

2248 6 36 29 9 5 1 23 109 3 7 21 34 7 4 76 185

2249 4 2 12 18 15 7 6 2 30 48

2250 18 49 4 12 5 16 4 17 6 12 143 1 42 41 36 15 7 142 285

2251 31 13 29 13 4 4 94 4 12 5 7 10 1 39 133

2252 13 11 3 3 58 26 17 11 136 278 11 87 30 46 13 2 3 192 470
FY23 Q2 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela 2253 19 8 20 8 32 98 185 25 47 41 - 17 130 315

2254 10 2 5 33 39 21 2 121 233 6 20 11 52 22 4 115 348

2255 2 7 23 32 8 16 7 31 63

2256 10 28 19 8 7 5 77 33 13 5 1 9 61 138

2257 16 5 48 10 11 21 20 131 2 7 4 4 11 28 159

2259 17 5 6 3 10 2 9 3 15 70 3 10 3 17 33 103

Adirondack 68 13 78 20 111 8 130 67 84 2 27 48 366 477

69 9 6 28 4 1 83 58 189 4 53 66 9 3 61 196 385

Auto Train 52 6 975 130 1,965 106 191 942 4,315 4,315

53 51 621 49 1,541 260 198 876 3,596 3,596

Blue Water 364 20 31 48 4 70 10 183 154 219 648 126 210 52 381 351 2,141 2,324

365 32 37 17 1 89 176 167 89 242 124 557 42 360 1,581 1,757

California 

Zephyr

5 5 6 20 15 46 253 1,188 24 1,553 1,284 92 290 985 1,666 4,130 11,465 11,511

6 15 12 4 31 319 1,030 126 3,101 1,471 102 1,371 706 3,107 3,404 14,737 14,768

1005 5 6 9 173 193 193

1006 11 168 4 27 105 315 315

1105 54 5 4 3 66 66

1106 2 1 3 3

Capitol 

Corridor

521 7 11 15 63 7 57 160 160

522 6 19 30 2 68 125 125

523 5 8 17 17 18 2 46 113 113

524 17 3 58 6 7 35 8 15 22 171 171

525 5 5 4 34 8 5 3 1 65 65

527 13 4 20 15 2 17 3 133 207 207

528 31 7 1 24 98 59 6 62 288 288

529 49 9 2 19 29 19 42 299 468 468

531 22 6 10 34 4 100 176 176

532 46 4 8 26 63 25 56 228 228

534 9 3 30 1 6 5 70 124 124

536 31 4 1 3 2 51 92 92

538 76 29 15 3 16 44 81 309 196 769 769

540 2 2 39 4 62 11 25 145 145

541 56 8 82 58 72 22 28 326 326

542 39 3 14 5 21 15 5 50 152 152

543 27 4 3 15 19 21 5 98 192 192
FY23 Q2 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol 

Corridor

544 22 8 8 4 18 60 59 179 179

545 20 2 2 17 10 2 50 103 103

546 19 3 10 12 3 25 27 85 1 104 289 289

547 45 2 16 56 56 84 19 62 340 340

548 2 14 4 4 2 12 108 146 146

549 6 8 18 8 119 1 21 181 181

551 8 35 19 6 135 7 64 274 274

720 4 2 2 3 27 38 38

723 2 28 19 32 81 81

724 9 26 28 28 4 28 123 123

727 17 2 21 4 9 2 20 75 75

728 13 12 18 24 67 67

729 38 3 28 12 10 85 176 176

732 8 3 9 10 6 36 36

733 2 5 2 1 3 13 13

734 11 4 25 2 5 71 8 9 135 135

736 31 6 3 17 26 51 74 31 239 239

737 7 4 6 10 54 8 44 133 133

738 4 5 9 9

741 19 4 32 30 17 15 117 117

742 10 83 32 33 10 168 168

743 17 8 20 35 2 15 97 97

744 7 3 54 18 55 20 29 186 186

745 9 5 6 8 7 35 35

746 12 13 6 10 8 6 55 55

747 5 6 29 10 2 23 75 75

748 8 2 2 16 24 8 60 60

749 2 8 2 2 14 14

751 59 5 14 2 80 80

Capitol Ltd 29 1 22 37 60 37 42 39 208 98 68 125 268 337 1,222 1,282

30 30 44 6 20 32 132 46 257 54 1,974 98 13 133 107 587 3,269 3,401

Cardinal 50 45 9 5 2 17 20 159 9 67 333 128 237 6 744 200 41 64 97 352 173 843 2,885 3,218

51 27 16 31 3 12 13 19 121 168 12 32 121 153 4 398 98 258 1,244 1,365

Carl Sandburg 

/ Illinois Zephyr

380 2 3 3 8 46 3 141 11 9 95 305 313

381 3 4 2 9 41 40 10 23 97 211 220
FY23 Q2 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Carl Sandburg 

/ Illinois Zephyr

382 15 4 5 24 31 39 46 3 164 283 307

383 3 3 6 31 57 17 127 15 146 107 500 506

Carolinian 79 8 21 14 79 33 7 162 602 22 412 385 42 14 3 36 334 727 2,577 2,739

80 53 2 33 104 5 36 6 66 39 86 430 466 26 18 360 427 19 98 3 146 112 691 2,366 2,796

Cascades 500 346 39 10 136 168 5 188 110 259 1,261 1,261

503 160 112 20 3 78 110 68 144 86 410 1,191 1,191

504 119 15 6 14 25 70 95 17 83 444 444

505 218 39 41 217 24 84 11 162 52 251 1,099 1,099

507 87 125 84 52 29 147 17 217 758 758

508 94 18 3 247 46 103 45 21 69 5 165 816 816

516 21 13 39 42 35 8 46 204 204

517 17 11 23 102 17 67 32 80 349 349

518 32 6 75 56 41 56 2 99 367 367

519 23 8 99 7 52 4 84 277 277

City Of New 

Orleans

58 10 9 7 30 56 193 38 368 339 19 256 315 477 2,005 2,061

59 17 - 7 24 172 43 26 494 741 87 454 734 1,354 4,105 4,129

Coast Starlight 11 287 187 67 1,299 514 83 438 398 1,118 2,348 6,739 6,739

14 212 61 2 251 1,004 752 78 199 1,005 1,145 2,351 7,060 7,060

Crescent 19 21 14 18 7 21 19 23 2 136 37 298 485 82 367 453 12 35 118 768 1,273 3,593 3,891

20 39 14 7 45 19 24 11 3 2 151 35 36 386 613 33 6 584 552 39 11 51 227 565 910 3,591 3,977

Downeaster 680 24 6 5 35 35

681 8 119 12 6 12 157 157

682 17 4 40 2 15 78 78

683 23 110 28 6 6 4 23 200 200

684 9 4 81 34 13 34 175 175

685 3 4 54 16 91 7 175 175

686 9 24 54 4 4 12 107 107

687 7 18 34 42 5 47 153 153

688 2 147 10 3 40 3 205 205

689 5 13 13 41 79 151 151

690 9 3 6 8 26 26

691 34 50 5 14 103 103

692 2 18 34 4 5 63 63

693 11 42 106 2 9 170 170
FY23 Q2 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI DCS DMW DSR FTI PSC PTI RTE Total ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Downeaster 694 6 5 24 2 37 37

695 9 4 25 18 4 60 60

696 6 3 62 10 17 98 98

697 17 23 138 178 178

698 2 24 11 16 5 58 58

699 2 15 11 13 20 61 61

1689 10 10 10

Empire Builder 7 24 2 5 31 129 1,092 10 2,640 941 57 177 339 1,438 2,050 8,873 8,904

8 22 2 4 2 30 149 1,116 1,224 1,789 940 102 3,311 1,077 2,625 2,235 14,568 14,598

27 9 24 2 217 70 5 944 11 31 192 1,505 1,505

28 9 7 98 195 25 17 2,207 5 135 315 3,013 3,013

1007 2 7 48 22 24 45 148 148

1008 126 10 297 15 11 50 509 509

1027 2 1 3 3

1028 10 255 265 265

Ethan Allen 

Express

290 11 152 31 194 73 42 101 191 18 179 166 228 998 1,192

291 5 47 14 5 3 30 50 154 27 21 78 209 65 161 130 691 845

Heartland Flyer 821 111 15 56 192 6 91 471 471

822 105 59 31 145 2 5 347 347

Hiawatha 329 1 1 3 141 131 64 61 400 401

330 3 3 2 11 43 26 34 13 33 162 165

331 39 6 45 8 10 39 21 65 185 64 23 415 460

332 32 5 5 42 4 9 54 155 11 46 142 44 134 599 641

333 4 2 3 9 15 120 39 174 103 55 506 515

334 26 4 30 25 9 30 63 48 8 175 54 3 415 445

335 1 1 11 34 48 50 179 76 43 441 442

336 18 6 24 13 14 123 157 20 69 118 33 54 601 625

337 7 7 14 14 2 84 31 69 163 92 7 462 476

338 24 6 4 34 10 26 39 37 164 147 47 24 494 528

339 5 2 4 11 14 16 151 10 32 217 66 82 20 608 619

340 6 1 7 8 22 65 12 18 137 25 8 295 302

341 2 2 2 25 97 184 18 4 173 92 8 603 605

342 5 12 17 2 5 79 11 278 169 38 36 618 635

343 2 24 6 20 3 55 55

Illini / Saluki 390 21 6 20 47 98 21 81 194 22 79 21 343 859 906
FY23 Q2 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DCT DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR ENG HLD INJ ITI MTI OTH SVS SYS Total

Illini / Saluki 391 1 10 17 2 30 158 33 154 214 282 77 205 1,123 1,153

392 4 32 61 15 112 141 7 127 161 270 5 157 868 980

393 10 2 2 9 23 90 266 809 176 92 131 696 2,260 2,283

Keystone 600 4 90 27 9 6 9 145 5 30 4 39 184

601 6 1 14 21 23 23 44

607 17 17 4 2 40 10 2 1 13 53

609 52 11 8 13 13 68 165 16 15 12 2 6 51 216

610 9 4 13 13

611 3 7 10 7 7 17

612 7 7 7

615 3 1 10 14 2 5 6 13 27

618 3 14 17 2 2 19

620 6 6 26 4 30 36

622 22 22 22

624 3 36 39 12 12 51

637 5 10 10 10 35 59 59 94

639 8 4 3 52 67 67

640 357 65 28 15 20 8 6 499 34 25 10 69 568

641 20 48 5 10 3 86 13 55 14 3 85 171

642 60 72 14 2 148 38 18 56 204

643 9 3 30 3 3 7 6 6 67 3 66 5 10 3 2 89 156

644 11 69 25 6 48 9 32 200 14 6 18 9 47 247

645 14 6 2 22 36 26 3 65 87

646 12 40 37 39 11 73 212 11 52 2 20 7 92 304

647 30 8 7 6 4 24 79 1 33 19 4 7 7 71 150

648 12 10 3 8 33 57 57 90

649 35 6 3 35 18 6 7 19 4 133 22 112 9 4 25 172 305

650 4 8 18 2 7 39 3 1 4 8 16 55

651 13 9 10 12 25 20 89 2 45 44 11 12 6 120 209

652 31 35 34 16 2 22 140 22 12 3 8 45 185

653 121 6 14 30 14 4 27 5 221 43 29 5 3 10 90 311

654 18 37 18 73 6 8 5 19 92

655 67 26 44 6 3 5 85 236 1 75 7 2 14 99 335

656 7 9 5 21 15 84 2 7 108 129
FY23 Q2 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 657 23 13 2 1 4 43 2 103 22 4 131 174

658 10 15 16 41 6 2 8 49

660 20 7 2 3 6 17 4 59 21 12 33 92

661 6 4 8 5 23 12 20 32 55

662 37 7 11 11 66 4 4 70

663 13 20 15 20 68 44 2 1 10 3 60 128

664 23 12 25 7 2 14 3 86 4 40 17 7 68 154

665 4 5 22 31 3 9 3 15 46

666 7 4 13 34 58 4 38 42 100

667 6 27 12 45 2 8 3 13 58

669 27 2 3 34 9 75 7 7 82

670 7 10 17 40 40 57

671 2 3 18 3 26 26

672 6 6 6

674 46 4 50 50

Lake Shore Ltd 48 64 32 8 137 69 310 50 46 23 738 243 12 151 288 494 890 2,935 3,245

49 26 3 2 86 34 36 187 131 137 292 408 327 20 152 725 450 2,642 2,829

448 25 21 411 28 485 24 5 46 110 26 445 29 685 1,170

449 134 544 21 22 721 45 110 140 62 38 25 420 1,141

Lincoln / 

Missouri

318 2 30 8 30 18 2 90 379 7 236 121 12 278 - 553 1,586 1,676

319 2 14 8 66 24 114 356 102 4 337 225 21 120 40 329 1,534 1,648

Lincoln Service 300 2 14 2 5 25 9 57 46 30 286 121 18 104 139 744 801

301 5 9 5 6 1 26 55 66 20 53 108 93 91 486 512

302 18 28 16 9 71 116 50 42 51 168 2 211 640 711

305 18 7 4 3 32 113 204 115 222 65 147 265 1,131 1,163

306 14 37 4 55 51 2 147 61 164 128 553 608

307 5 8 2 8 23 33 38 121 81 190 95 112 670 693

Maple Leaf 63 14 3 51 24 14 34 99 239 146 39 343 322 31 147 291 531 1,850 2,089

64 65 66 28 23 182 147 19 115 247 5 201 230 933 1,897 2,079

Missouri 311 136 151 4 299 590 590

316 78 6 86 4 199 373 373

New York - 

Albany

232 41 6 50 5 4 106 2 3 31 46 82 188

233 23 11 7 96 88 17 242 26 7 57 37 5 12 12 156 398

234 5 2 7 9 32 6 47 54

235 7 22 4 3 26 39 9 110 23 134 261 17 19 454 564
FY23 Q2 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

New York - 

Albany

236 12 16 41 69 62 69 1 15 147 216

237 21 5 6 32 45 194 61 19 9 8 336 368

238 8 17 13 193 10 241 37 5 6 91 12 151 392

239 13 13 6 5 37 20 169 52 18 27 286 323

240 31 2 25 34 92 23 8 6 111 3 50 201 293

241 9 39 58 106 18 14 24 14 17 87 193

243 7 39 1 7 54 27 2 26 46 39 16 56 212 266

244 50 1 3 2 44 100 16 130 63 26 44 279 379

250 13 13 41 2 5 2 2 52 65

253 14 4 5 23 7 2 28 14 9 60 83

256 6 23 11 11 8 59 59

259 1 1 10 2 2 14 15

260 4 11 8 23 21 20 2 43 66

261 10 3 6 19 2 2 4 23

New York - 

Niagara Falls

280 4 67 88 5 134 35 333 104 68 200 82 15 278 747 1,080

281 45 7 133 44 229 146 1 601 284 28 6 83 94 373 1,616 1,845

283 3 30 10 17 82 52 5 199 200 15 3 32 279 19 61 88 265 962 1,161

284 7 17 5 72 108 72 281 126 12 34 300 26 84 49 369 1,000 1,281

On Spine 

Northeast 

Regional

121 15 15 2 3 2 5 3 45 6 34 9 4 3 56 101

122 2 7 13 38 60 1 6 6 18 3 3 37 97

126 2 6 8 3 19 1 1 20

129 190 27 114 5 7 6 68 9 426 7 21 13 19 60 486

132 4 14 2 14 3 11 4 18 70 17 16 33 38 14 2 120 190

134 17 3 4 3 20 6 53 24 9 2 35 88

135 22 74 13 8 27 4 28 176 27 13 43 111 2 2 198 374

137 76 12 102 5 14 21 5 92 3 61 391 69 130 112 305 20 5 19 4 52 716 1,107

139 10 3 6 6 8 11 44 9 16 25 69

140 56 6 17 12 12 3 38 144 17 29 18 16 20 4 104 248

141 46 6 14 9 27 13 22 141 19 19 316 80 4 99 67 9 9 158 4 430 746

143 5 1 2 10 3 21 21 68 17 2 40 148 169

146 14 1 4 5 5 29 17 2 19 48

148 51 34 14 22 18 8 44 4 90 285 56 24 108 34 48 37 57 2 366 651

149 18 8 7 8 41 18 5 38 2 2 65 106

150 7 66 9 10 2 94 5 3 22 2 12 44 138

152 13 50 12 5 3 2 9 3 92 189 7 14 28 1 50 239
FY23 Q2 Page 78

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

154 32 15 6 5 12 5 4 79 2 66 13 81 160

155 10 10 3 2 25 2 35 6 5 6 54 79

159 7 2 9 14 8 7 29 38

160 9 6 2 8 25 1 18 19 44

161 20 14 8 8 9 16 3 59 137 26 7 52 61 8 3 157 294

162 13 9 8 6 23 3 5 11 78 10 121 61 23 5 220 298

163 9 17 2 2 2 38 70 15 21 15 30 6 4 91 161

165 8 2 13 23 22 17 3 13 3 3 3 64 87

166 5 4 12 4 3 49 77 13 13 9 13 48 125

167 8 14 22 2 21 6 29 51

168 4 15 3 4 40 66 8 3 52 13 4 7 59 146 212

169 6 9 7 2 15 15 54 8 152 29 9 198 252

172 32 15 29 16 34 56 6 15 13 14 16 246 51 8 146 39 4 7 7 262 508

173 87 7 61 19 24 11 215 32 456 35 41 13 157 65 1 17 22 87 438 894

175 73 134 16 5 14 109 244 595 24 1 267 192 8 8 10 9 519 1,114

178 11 23 19 1 2 19 3 23 101 44 9 2 19 98 50 13 17 10 2 264 365

179 55 4 8 3 49 119 63 17 5 25 21 12 34 43 220 339

180 77 16 18 5 4 3 18 10 7 158 25 108 14 3 4 154 312

182 11 5 25 2 12 54 109 31 2 31 64 173

183 22 10 2 15 9 7 10 22 97 50 4 2 3 3 62 159

184 38 22 10 12 19 30 6 43 180 20 14 45 6 25 7 35 152 332

189 12 10 4 5 4 35 52 4 56 91

190 22 40 4 49 18 14 147 12 16 39 32 11 12 122 269

192 6 1 3 10 12 12 22

193 162 3 13 3 25 28 7 86 3 16 346 35 72 30 25 5 20 187 533

196 11 28 11 9 40 99 6 12 8 3 10 39 138

Pacific Surfliner 562 9 20 2 3 4 91 20 7 156 156

564 5 14 8 95 28 164 27 41 141 523 523

567 20 8 35 72 9 37 191 33 15 57 477 477

580 12 3 160 128 93 13 29 8 36 98 580 580

581 27 7 44 5 90 14 187 187

588 10 1 4 313 96 116 23 5 79 647 647

591 49 4 18 74 84 104 53 21 3 144 554 554

595 9 11 8 6 273 50 18 20 2 278 675 675

761 38 14 15 3 174 195 72 39 143 693 693
FY23 Q2 Page 79

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacific Surfliner 765 75 47 27 211 50 137 60 37 157 801 801

770 92 30 36 77 77 349 39 15 36 3 345 1,099 1,099

774 94 51 14 52 284 276 13 87 66 201 1,138 1,138

777 173 41 15 100 70 376 22 42 49 28 87 1,003 1,003

784 131 44 14 26 10 257 370 46 7 89 994 994

785 89 14 20 318 404 279 7 39 44 203 1,417 1,417

794 40 15 74 47 36 246 129 67 27 140 821 821

1562 3 3 62 90 3 22 183 183

1567 5 9 8 10 36 32 4 123 227 227

1579 59 10 72 12 42 195 195

1584 8 8 8

1590 42 9 716 15 782 782

1765 2 20 119 22 7 1 22 193 193

1770 14 18 323 7 82 4 22 30 500 500

1774 30 2 494 1 115 3 10 655 655

1777 26 7 2 176 35 10 13 269 269

1784 15 7 802 16 60 12 912 912

1785 76 10 3 1 133 8 4 235 235

Palmetto 89 28 29 5 4 27 77 9 24 9 3 215 311 77 463 174 19 3 61 114 606 1,828 2,043

90 10 3 5 13 8 399 36 81 555 244 132 178 120 4 9 147 51 156 560 1,601 2,156

Pennsylvanian 42 40 4 30 6 4 6 111 45 246 137 3 15 204 160 10 519 27 59 1,134 1,380

43 21 22 18 3 24 3 22 113 132 20 12 466 128 16 574 102 126 1,576 1,689

Pere Marquette 370 7 18 25 29 68 60 39 247 3 289 735 760

371 2 9 2 20 21 54 51 411 91 8 113 674 728

Piedmont 73 24 13 14 19 129 269 468 468

74 97 100 206 125 254 782 782

75 237 7 90 191 78 58 661 661

76 174 38 179 390 44 62 887 887

77 96 19 5 95 20 187 235 65 722 722
FY23 Q2 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Piedmont 78 25 13 38 9 378 139 2 160 764 764

Richmond / 

Newport News 

/ Norfolk

65 12 8 26 15 9 5 45 120 28 4 43 94 31 27 171 398 518

67 9 7 17 51 52 2 26 65 229 81 16 133 110 19 74 79 159 671 900

82 13 9 2 14 5 24 83 150 13 11 5 35 2 2 68 218

84 38 14 26 20 2 106 19 225 82 17 10 94 102 9 70 384 609

85 217 33 43 82 17 13 114 75 594 46 2 5 115 60 3 4 38 14 96 383 977

86 56 7 108 105 23 3 19 280 19 38 658 87 82 70 85 4 18 41 52 439 1,097

87 4 11 44 27 86 13 110 104 14 4 104 114 84 547 633

88 32 5 3 28 10 9 28 15 130 79 89 73 3 93 119 456 586

93 170 18 10 29 89 44 53 157 4 96 670 92 7 3 296 194 2 227 78 314 1,213 1,883

94 163 15 43 20 21 46 67 215 140 730 98 9 5 323 251 38 142 12 123 1,001 1,731

95 79 15 81 27 21 9 3 7 158 5 405 100 3 15 194 66 4 144 31 121 678 1,083

96 6 5 3 9 33 14 50 120 79 46 87 3 31 1 247 367

99 45 10 8 16 5 38 2 7 11 31 173 151 8 35 259 22 3 1 132 28 43 682 855

124 6 3 9 40 12 70 38 31 42 18 6 35 83 253 323

125 21 15 20 13 13 2 3 3 90 67 5 93 203 7 10 113 33 328 859 949

138 69 4 10 24 11 9 79 11 217 60 14 77 58 5 227 48 147 636 853

153 3 14 2 2 21 57 48 70 4 105 40 109 433 454

157 22 18 4 3 47 36 16 18 59 29 38 170 366 413

158 6 10 3 34 53 13 13 38 35 4 43 15 161 214

164 68 21 3 13 36 23 43 72 279 21 194 112 31 39 13 12 422 701

174 45 27 27 20 126 17 262 78 4 204 114 7 67 22 67 563 825

185 129 8 21 27 10 4 9 6 214 94 6 3 50 69 35 16 57 59 166 555 769

186 21 5 7 1 7 49 7 33 130 67 12 14 100 73 18 1 125 410 540

194 9 8 3 9 11 17 57 39 2 161 84 9 3 42 15 26 381 438

195 9 57 11 3 1 72 4 43 200 35 3 189 113 4 98 120 562 762

Roanoke 66 10 45 128 84 25 19 5 58 374 63 32 3 304 181 30 62 64 300 1,039 1,413

145 5 10 12 3 30 26 6 98 3 30 26 189 219

147 15 5 11 2 33 46 9 41 60 4 13 5 18 196 229

151 67 31 11 14 87 3 28 8 19 7 36 311 55 5 49 84 3 30 31 99 123 479 790

156 12 4 6 7 6 5 58 15 113 25 169 169 21 40 7 40 471 584

171 173 12 15 73 50 18 13 6 148 16 67 591 172 1 132 485 6 12 73 11 260 1,152 1,743

176 76 98 12 52 57 21 12 328 110 44 46 196 9 8 82 3 44 542 870

San Joaquins 702 21 99 62 15 59 17 82 36 391 391

703 7 10 111 9 38 2 182 247 150 756 756
FY23 Q2 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

San Joaquins 710 38 28 25 362 50 90 31 309 933 933

711 22 20 13 26 499 42 76 22 62 782 782

712 61 27 1 94 62 87 56 226 614 614

713 378 2 3 98 195 21 16 102 815 815

714 62 8 173 18 36 49 39 77 57 89 608 608

715 79 13 3 17 24 63 15 65 40 168 487 487

716 66 68 101 62 430 39 38 52 14 213 1,083 1,083

717 70 19 8 48 38 41 8 53 78 410 773 773

718 132 24 46 187 196 148 140 76 84 99 1,132 1,132

719 54 37 164 48 43 3 246 51 16 348 1,010 1,010

Silver Meteor 97 339 44 29 8 55 39 14 36 117 31 712 823 124 4 339 543 77 37 42 221 483 1,264 3,957 4,669

98 84 7 21 34 25 28 2 257 23 80 561 1,044 136 37 6 519 646 22 24 23 69 233 1,130 3,889 4,450

Silver Star 91 153 9 22 9 43 8 140 9 393 1,102 43 22 941 1,012 136 11 9 103 700 2,181 6,260 6,653

92 41 43 13 5 7 170 63 59 401 1,195 95 535 1,048 51 40 152 378 2,234 5,728 6,129

Southwest 

Chief

3 240 240 272 379 1,105 898 240 27 271 1,308 1,570 6,070 6,310

4 4 5 2 19 30 359 485 23 1,113 1,179 66 242 275 2,118 2,179 8,039 8,069

1003 2 8 25 2 50 21 108 108

1004 4 4 8 8

Springfield 

Shuttles

400 9 9 9

405 10 10 17 4 30 3 54 64

409 6 4 10 10

412 49 48 97 97

416 3 3 3

417 8 8 89 105 3 3 108

432 1 6 7 6 4 2 12 19

450 14 8 7 2 31 19 35 8 62 93

451 4 3 18 25 25

460 15 3 8 4 30 43 6 12 61 91

461 5 9 8 9 3 5 39 4 9 28 3 44 83

463 22 9 31 66 66 97

464 7 24 9 2 49 91 74 300 16 13 403 494

465 41 1 35 77 40 40 117

467 12 12 75 14 89 101

470 5 6 40 10 18 5 84 7 10 87 1 7 29 141 225

471 42 4 12 19 20 5 19 121 5 - 23 55 5 12 2 102 223
FY23 Q2 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfield 

Shuttles

473 4 4 6 6 10

474 5 5 16 62 41 119 124

475 7 7 9 9 16

476 4 3 18 27 52 5 226 42 3 276 328

478 2 20 17 15 54 2 15 226 191 3 32 58 59 586 640

479 6 6 22 27 6 55 61

488 9 9 28 43 21 2 6 3 51 154 163

490 10 20 7 4 29 12 12 94 27 17 98 3 5 150 244

494 20 5 16 16 34 91 2 443 21 10 24 1 33 534 625

495 5 29 4 3 4 45 12 14 1 22 2 24 75 120

497 3 3 4 10 3 3 13

499 6 6 1 53 54 60

Sunset Ltd 1 11 7 18 245 17 448 667 2 496 294 738 754 3,661 3,679

2 2 2 273 124 431 254 611 11 302 1,314 1,322 4,642 4,644

Texas Eagle 21 18 15 4 15 46 98 308 51 189 197 832 62 126 401 773 1,574 4,513 4,611

22 1 30 28 18 77 339 169 1,452 1,276 1,133 149 132 833 1,372 6,855 6,932

Vermonter 54 40 18 4 9 9 54 12 18 164 20 16 21 9 63 13 146 288 452

55 75 10 88 27 6 7 72 64 349 52 15 263 115 172 297 29 88 1,031 1,380

56 43 17 43 37 34 38 5 25 46 7 37 332 40 10 7 51 82 13 226 8 60 497 829

57 7 5 8 3 10 33 27 114 106 182 21 18 468 501

Wolverine 350 10 102 17 75 8 492 32 736 196 503 176 198 51 55 183 553 1,915 2,651

351 12 32 16 50 32 162 304 216 37 31 287 57 94 397 1,119 1,423

352 16 54 3 82 2 4 36 197 318 61 291 184 160 62 193 401 1,670 1,867

353 44 16 20 5 51 11 147 308 96 397 211 192 24 126 411 1,765 1,912

354 12 21 43 3 156 32 267 115 136 378 131 117 448 216 630 2,171 2,438

355 103 36 16 108 4 267 117 56 40 45 230 43 201 103 360 1,195 1,462
FRA Quarterly Report

FY23 Q2 Page 83

Appendix 2: Delay Minutes by Train and Responsibility 

Table 25: Host Responsible Train Delay Minutes

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Acela 2150 161 549 33 743

2151 13 14 420 9 456

2152 106 13 30 436 103 688

2153 498 37 148 10 12 705

2154 75 2 21 463 4 62 627

2155 223 27 17 249 516

2159 96 24 65 414 5 2 606

2160 65 6 33 376 3 8 1 492

2163 44 13 275 414 49 795

2164 198 8 243 16 465

2165 6 137 11 95 10 259

2167 60 25 136 579 8 6 814

2168 232 11 311 15 1 570

2169 351 35 268 5 659

2170 112 147 24 19 302

2172 6 34 76 3 2 121

2173 175 349 106 630

2190 51 7 779 837

2248 68 49 117

2249 5 79 84

2250 33 5 4 42

2251 4 2 4 45 4 59

2252 8 2 9 141 8 21 189

2253 159 1 160

2254 11 228 1 240

2255 9 2 12 13 36

2256 6 68 74

2257 119 14 37 170

2259 28 73 101

Adirondack 68 247 2 14 55 12 121 451

69 177 7 45 5 37 271

Auto Train 52 96 388 377 3,512 2,363 1,317 723 8,776

53 516 434 63 3,896 627 2,635 2,364 1,156 11,691

Blue Water 364 129 46 77 805 57 132 1,246

365 99 162 86 988 77 4 1,416

California Zephyr 5 160 3,866 777 5,287 10,205 2,524 2,985 25,804

6 352 4,891 909 5,528 9,880 2,727 2,202 26,489

1005 25 29 48 134 23 34 293

1006 58 5 79 252 73 58 525

1105 90 350 40 146 626

1106 35 180 215

Capitol Corridor 521 72 170 35 213 44 40 57 631

522 37 14 321 68 88 85 24 637

523 75 166 2 181 32 200 61 717

524 62 79 75 343 47 391 40 1,037

525 54 4 196 222 93 21 590

527 329 106 6 178 35 150 40 844

528 39 154 31 220 80 328 114 966
FRA Quarterly Report

FY23 Q2 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Capitol Corridor 529 43 101 43 324 219 305 132 1,167

531 69 11 248 4 142 14 488

532 186 59 215 70 73 90 693

534 134 13 253 22 127 23 572

536 123 23 271 22 138 12 589

538 2 237 18 414 540 192 81 1,484

540 129 2 324 65 81 49 650

541 161 163 21 289 8 21 367 65 1,095

542 17 139 10 276 1 4 164 49 660

543 59 22 254 26 85 12 458

544 84 15 271 17 134 31 552

545 156 4 244 31 113 58 606

546 22 91 17 261 26 241 36 694

547 34 124 29 231 43 209 43 713

548 88 64 253 39 136 46 626

549 23 188 16 156 23 406

551 54 20 261 21 116 46 518

720 50 4 108 19 27 24 232

723 89 110 20 34 33 286

724 5 40 8 102 21 252 8 436

727 21 77 9 83 23 213

728 59 6 99 17 104 49 334

729 8 53 9 120 72 80 14 356

732 90 2 84 22 4 97 11 310

733 14 101 8 121 12 256

734 15 5 112 13 59 16 220

736 7 51 159 74 114 11 416

737 4 39 4 120 8 58 21 254

738 21 6 88 27 74 15 231

741 38 24 101 2 25 60 14 264

742 34 4 107 18 113 12 288

743 2 72 111 75 22 282

744 40 5 118 146 83 22 414

745 31 94 21 53 18 217

746 56 19 95 4 69 34 277

747 12 22 114 24 18 116 25 331

748 78 49 85 31 148 11 402

749 10 4 92 10 49 20 185

751 41 30 104 15 65 21 276

Capitol Ltd 29 73 538 56 437 4,021 575 806 6,506

30 5 646 58 624 3,961 323 1,634 7,251

Cardinal 50 116 231 150 877 1,555 682 189 3,800

51 11 486 44 777 971 349 186 2,824

Carl Sandburg / 

Illinois Zephyr

380 95 83 63 147 578 78 245 1,289

381 258 67 133 174 4 563 28 135 1,362

382 70 156 27 170 856 31 144 1,454

383 346 165 260 923 117 151 1,962

Carolinian 79 637 251 1,225 605 1,154 777 4,649

80 42 754 143 958 1,167 1,523 800 5,387

Cascades 500 363 222 1,417 1,518 330 335 4,185

503 63 379 303 1,289 1,040 598 215 3,887

504 24 213 86 296 393 422 412 1,846

505 507 62 648 755 608 228 2,808

507 86 264 10 380 396 474 402 2,012

508 393 38 513 685 629 221 2,479

516 7 242 146 1,228 1,580 253 77 3,533

517 4 59 53 252 371 222 194 1,155

518 128 282 2 491 433 372 85 1,793

519 129 2 543 825 107 38 1,644

City Of New 

Orleans

58 57 423 136 1,500 3,397 1,239 1,008 7,760
FRA Quarterly Report

FY23 Q2 Page 85

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

City Of New 

Orleans

59 11 400 471 1,476 3,772 1,104 1,034 8,268

Coast Starlight 11 408 4,595 683 3,068 99 4,964 3,137 380 17,334

14 259 4,394 293 2,876 37 4,501 3,462 683 16,505

Crescent 19 161 1,600 152 1,358 8,578 1,448 880 14,177

20 37 2,028 89 1,228 6,310 1,671 733 12,096

Downeaster 680 71 122 12 14 3 222

681 37 204 46 36 41 280 14 658

682 17 370 10 56 2 77 3 535

683 54 316 40 114 79 244 14 861

684 72 122 55 17 30 336 4 636

685 44 299 35 39 41 123 581

686 42 302 36 32 48 270 6 736

687 271 383 24 18 145 14 855

688 84 243 21 53 410 811

689 5 117 37 6 317 482

690 14 151 2 4 63 24 258

691 9 68 83 2 10 141 313

692 22 157 57 16 67 81 400

693 52 217 3 25 7 124 428

694 54 128 31 5 49 203 43 513

695 29 201 13 12 8 29 12 304

696 36 168 38 25 5 94 19 385

697 100 136 18 8 11 86 6 365

698 28 122 2 7 15 221 12 407

699 89 34 123

1689 14 43 7 12 76

Empire Builder 7 296 1,431 442 2,831 349 8,623 1,358 573 15,903

8 753 1,170 275 2,941 10,651 1,416 535 17,741

27 436 222 766 1,448 53 187 3,112

28 342 87 478 2,247 19 62 3,235

1007 5 8 25 147 306 129 6 626

1008 2 10 39 197 4 252

1027 100 7 4 3 114

1028 7 9 2 18

Ethan Allen 

Express

290 231 229 142 171 127 21 116 1,037

291 136 64 11 73 2 52 19 80 437

Heartland Flyer 821 360 230 2,376 1,516 55 4,537

822 191 6 2,210 41 1,777 16 4,241

Hiawatha 329 73 42 15 149 9 39 32 359

330 859 71 6 113 21 27 7 1,104

331 246 46 13 157 3 65 4 534

332 157 50 83 248 79 36 65 718

333 121 53 24 165 10 63 19 455

334 118 58 25 205 98 82 32 618

335 354 113 31 119 23 64 8 712

336 167 116 62 186 98 108 17 754

337 86 136 36 69 9 205 5 546

338 314 171 15 242 103 110 20 975

339 397 126 3 154 31 76 4 791

340 406 117 6 134 56 22 9 750

341 137 71 72 22 35 337

342 252 106 5 256 83 34 15 751

343 70 7 10 25 14 126

Illini / Saluki 390 33 26 53 548 547 185 13 1,405

391 258 194 133 396 486 1,082 41 2,590

392 57 95 25 422 835 940 127 2,501

393 62 194 9 342 809 224 91 1,731
FRA Quarterly Report

FY23 Q2 Page 86

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Lake Shore Ltd 48 617 445 257 533 3,029 1,090 1,284 7,255

49 222 398 80 453 5 2,879 461 846 5,344

448 1,150 166 2 91 555 48 94 2,106

449 1,010 421 90 55 205 622 29 2,432

Lincoln / Missouri 318 795 381 1,313 46 2,651 1,077 257 6,520

319 444 330 1,069 66 3,299 1,433 353 6,994

Lincoln Service 300 195 21 490 38 1,443 266 115 2,568

301 17 237 109 258 45 958 869 98 2,591

302 195 65 298 43 1,149 372 66 2,188

305 17 322 38 287 191 1,039 780 211 2,885

306 256 18 270 25 1,217 1,321 84 3,191

307 8 228 103 262 125 1,261 663 128 2,778

Maple Leaf 63 192 215 80 169 368 69 582 1,675

64 186 167 49 356 612 182 481 2,033

Missouri 311 207 296 598 613 311 113 2,138

316 155 107 478 2139 402 178 3,459
FRA Quarterly Report

FY23 Q2 Page 87

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

New York - 

Albany

232 200 5 90 36 331

233 406 60 22 13 28 414 943

234 29 16 10 88 143

235 248 21 101 22 31 423

236 92 13 40 13 41 199

237 353 45 78 27 503

238 319 3 216 58 18 78 692

239 746 15 3 76 840

240 299 37 112 139 67 654

241 108 45 3 57 213

243 17 3 32 37 23 112

244 508 64 89 5 139 805

250 111 17 15 143

253 60 13 17 22 29 141

256 124 4 44 7 179

259 37 6 13 56

260 284 2 7 7 10 310

261 3 9 13 25

New York - 

Niagara Falls

280 473 165 129 302 256 98 379 1,802

281 879 137 12 136 622 145 448 2,379

283 427 152 29 192 852 131 301 2,084

284 314 175 64 305 393 56 835 2,142

On Spine 

Northeast 

Regional

132 45 31 76

135 82 120 14 216

137 478 10 174 7 3 672

139 6 55 7 68

140 3 19 146 168

141 289 96 307 6 698

148 138 30 317 15 500

149 52 12 104 2 170

150 51 2 3 126 3 185

152 78 8 86

154 13 6 66 85

160 11 77 2 90

161 31 20 9 136 196

162 39 2 231 13 285

163 9 93 102

165 35 58 93

166 125 33 158

167 4 85 5 94

168 29 29 58

169 32 9 222 263

172 406 28 5 32 208 14 693

173 137 42 6 102 392 18 697

175 107 31 1,074 16 1,228

178 94 1 61 156

179 435 74 152 19 680
FRA Quarterly Report

FY23 Q2 Page 88

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

On Spine 

Northeast 

Regional

184 355 21 295 11 6 688

190 360 5 247 612

Pacific Surfliner 562 122 232 22 41 31 86 3 537

564 265 148 40 37 31 137 19 677

567 165 251 72 43 62 83 20 696

580 194 51 6 64 28 80 68 491

581 701 79 18 19 12 32 7 868

588 52 47 38 73 49 56 91 406

591 11 61 208 83 47 64 56 530

595 101 108 57 94 26 173 559

761 297 1,590 155 470 2 892 26 3,432

765 152 1,545 189 266 12 303 46 2,513

770 344 1,894 84 185 5 49 279 34 2,874

774 203 2,102 147 476 32 560 58 3,578

777 95 1,846 47 417 135 1,295 4 3,839

784 659 1,388 51 326 14 72 555 15 3,080

785 56 1,659 43 144 53 56 709 257 2,977

794 380 2,238 119 382 25 1,170 91 4,405

1562 258 99 6 3 31 397

1565 17 18 35

1567 265 77 10 352

1579 84 4 206 8 302

1584 19 21 8 48

1590 76 29 10 80 195

1765 259 88 2 3 61 413

1770 156 29 5 5 35 14 244

1774 79 40 22 412 15 568

1777 15 62 11 3 8 20 119

1784 264 32 3 63 36 398

1785 365 41 12 14 7 439

Palmetto 89 657 558 1,347 2,289 1,482 209 6,542

90 35 436 665 1,357 2,045 1,188 204 5,930

Pennsylvanian 42 170 155 283 628 471 1,707

43 137 83 132 1,032 363 1,747

Pere Marquette 370 181 63 391 44 679

371 8 214 36 36 212 83 109 698

Piedmont 73 67 61 236 504 104 43 1,015

74 208 179 290 456 68 87 1,288

75 160 170 262 506 259 56 1,413

76 231 65 305 360 427 60 1,448

77 151 46 295 391 113 35 1,031

78 165 5 240 144 55 40 649

Richmond / 

Newport News / 

Norfolk

65 24 47 22 300 165 153 80 791

67 278 108 82 865 400 101 250 2,084

82 4 36 2 134 12 14 66 268

84 93 50 418 79 100 247 987

85 407 105 213 801 7 344 134 205 2,216

86 656 49 22 462 116 48 118 1,471

87 73 64 17 289 123 49 159 774

88 17 106 6 184 79 88 66 546

93 679 172 4 201 911 367 58 458 2,850
FRA Quarterly Report

FY23 Q2 Page 89

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Richmond / 

Newport News / 

Norfolk

94 271 256 101 873 292 46 382 2,221

95 590 177 33 783 538 173 394 2,688

96 25 11 9 152 127 73 40 437

99 38 68 251 148 76 92 673

124 48 52 199 192 36 527

125 496 194 8 559 378 355 249 2,239

138 160 164 260 632 20 354 611 252 2,453

153 72 9 143 112 116 101 553

157 6 27 147 144 56 30 410

158 61 9 170 193 136 85 654

164 87 16 97 180 85 23 52 540

174 178 103 97 986 453 62 217 2,096

185 3 599 81 546 13 532 359 339 2,472

186 23 116 70 460 725 318 166 1,878

194 21 8 153 125 120 44 471

195 108 41 3 91 193 219 72 727

Roanoke 66 349 86 60 662 733 754 102 2,746

145 36 20 186 41 17 300

147 8 91 127 176 72 8 482

151 57 141 52 279 324 332 33 1,218

156 39 8 37 63 148 38 333

171 671 55 123 695 617 315 25 2,501

176 311 211 17 387 162 739 70 1,897

San Joaquins 702 18 261 78 756 1,671 750 43 3,577

703 177 37 551 71 1,901 908 64 3,709

710 287 110 620 1,163 1,239 74 3,493

711 338 56 508 687 645 50 2,284

712 294 85 791 1,096 1,075 65 3,406

713 235 101 636 1,131 1,338 77 3,518

714 257 79 612 1,336 1,485 33 3,802

715 350 21 685 953 1,470 115 3,594

716 377 77 634 1,151 1,578 23 3,840

717 253 45 562 7 968 1,474 63 3,372

718 313 131 597 895 1,213 62 3,211

719 256 60 583 1,081 1,508 85 3,573

Silver Meteor 97 843 1,035 411 3,290 112 3,154 2,408 349 11,602

98 1,508 881 255 3,228 3,272 2,023 804 11,971

Silver Star 91 1,073 1,410 435 3,958 3,434 2,489 648 13,447

92 1,036 1,417 307 3,774 3,668 2,704 822 13,728

Southwest Chief 3 1,698 2,233 149 2,132 257 6,646 2,455 913 16,483

4 954 2,484 186 1,991 6,775 1,932 574 14,896

1003 6 12 56 26 48 148

1004 10 7 3 28 4 52

Springfield 

Shuttles

400 1 1

461 14 14

471 10 4 7 21 42
FRA Quarterly Report

FY23 Q2 Page 90

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Springfield 

Shuttles

478 8 25 68 2 103

488 3 3

494 2 19 4 25

495 42 25 4 71

499 10 13 23

Sunset Ltd 1 102 945 255 2,321 5,607 170 1,135 10,535

2 3 1,284 241 2,144 11 6,118 219 1,611 11,631

Texas Eagle 21 89 1,059 646 2,404 86 10,812 1,305 910 17,311

22 267 1,323 622 3,069 113 6,914 1,225 974 14,507

Vermonter 54 59 30 574 3 666

55 346 97 50 1,560 2 22 43 2,120

56 178 38 1,595 5 41 24 1,881

57 87 36 538 9 1 671

Wolverine 350 222 26 192 625 980 167 2,212

351 206 75 229 325 39 210 1,084

352 272 29 190 862 820 231 2,404

353 9 204 89 182 540 263 253 1,540

354 233 14 285 720 246 72 1,570

355 205 2 196 246 572 90 1,311
FY23 Q2 Page 91

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Third-Party Responsible Train Delay Minutes

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela 2103 11 5 16

2106 3 13 16

2121 3 8 122 23 156

2122 4 1 68 9 82

2126 12 40 46 23 121

2128 20 35 15 10 80

2150 1 15 17 12 77 122

2151 3 99 170 12 58 342

2152 12 18 17 11 33 38 129

2153 21 52 19 348 23 11 27 501

2154 3 4 25 2 89 123

2155 6 21 25 48 32 85 217

2159 13 32 17 304 3 8 79 456

2160 14 2 32 20 38 106

2163 16 423 70 16 525

2164 4 25 4 55 88

2165 6 25 111 62 24 228

2167 20 16 15 363 65 3 17 499

2168 5 9 30 3 35 82

2169 21 9 21 258 214 145 19 687

2170 12 85 40 6 25 41 17 226

2172 15 54 13 44 126

2173 16 3 336 111 121 20 607

2190 3 5 15 13 61 97

2203 5 35 40

2205 33 33

2213 2 2

2218 20 1 21

2222 8 3 11

2224 7 2 9

2248 5 5

2249 2 44 2 62 110

2250 4 4

2251 49 69 4 9 131

2252 19 2 3 24 18 4 70
FY23 Q2 Page 92

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS UTL WTR Total

Acela 2253 4 130 29 12 49 224

2254 2 30 16 7 55

2255 11 13 24

2256 5 47 6 58

2257 31 1 32

2259 79 79

Adirondack 68 102 1 103

69 228 34 7 269

Auto Train 52 85 241 262 588

53 206 889 147 307 215 1,764

Blue Water 364 74 1,133 27 50 256 1,540

365 10 1,753 67 257 250 2,337

California Zephyr 5 369 168 1,587 386 715 4,324 7,549

6 876 213 529 116 513 4,410 6,657

1005 2 3 5

1105 15 15

1106 29 80 302 10 421

Capitol Corridor 521 85 95 56 370 36 642

522 50 26 39 2 117

523 3 140 32 126 21 80 402

524 95 27 46 92 7 267

525 67 2 7 8 84

527 54 155 43 9 18 279

528 4 111 73 42 72 17 319

529 156 131 31 80 43 441

531 157 2 43 15 217

532 11 72 300 19 157 24 583

534 124 102 7 35 268

536 122 49 24 61 16 48 320

538 70 24 26 26 24 50 220

540 8 36 9 4 2 59

541 190 239 76 8 513

542 44 69 52 55 9 155 384

543 112 2 63 177
FY23 Q2 Page 93

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Capitol Corridor 544 53 6 47 9 171 286

545 16 3 13 32

546 33 25 175 19 79 331

547 55 3 61 38 43 200

548 12 35 43 100 7 31 228

549 71 12 17 6 90 196

551 2 12 5 72 19 54 164

720 2 10 2 14

723 46 46

724 14 5 11 19 49

727 17 21 27 3 3 71

728 2 70 3 65 140

729 2 57 126 14 199

732 38 53 67 158

733 10 13 23

734 16 30 11 57

736 5 31 74 108 14 232

737 33 3 40 76

738 2 2

741 37 2 5 1 20 65

742 26 6 276 308

743 15 2 53 4 5 79

744 38 27 91 156

745 4 68 72

746 18 19 50 10 97

747 10 23 262 295

748 4 5 10 58 33 2 112

749 42 11 3 16 72

751 4 2 23 8 37

Capitol Ltd 29 5 3,296 47 74 346 3,768

30 10 1,240 17 378 160 1,805

Cardinal 50 7 8 8 1,164 160 143 202 1,692

51 12 5 1,435 116 200 398 2,166

Carl Sandburg / 

Illinois Zephyr

380 170 158 1 65 394

381 5 197 122 55 379
FY23 Q2 Page 94

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Carl Sandburg / 

Illinois Zephyr

382 6 142 57 26 279 510

383 2 122 25 107 256

Carolinian 79 23 1,496 132 28 2 117 1,798

80 4 411 720 99 147 106 1,487

Cascades 500 60 132 23 37 252

503 10 40 330 15 272 18 685

504 46 26 13 85

505 5 135 88 16 67 105 416

507 82 8 31 58 21 200

508 55 81 265 33 38 112 584

516 367 35 11 22 435

517 30 35 183 248

518 110 55 55 220

519 66 161 85 387 24 166 260 1,149

City Of New 

Orleans

58 103 12 4,698 120 19 1,118 6,070

59 145 3,776 142 65 987 5,115

Coast Starlight 11 380 100 3,750 378 216 1,182 6,006

14 116 136 1,274 672 973 1,557 4,728

Crescent 19 4 22 3,292 703 345 379 4,745

20 11 9 41 3,274 590 425 184 4,534

Downeaster 680 334 194 60 588

681 219 3 222

682 171 171

683 50 50

684 121 - 121

685 209 40 50 299

686 87 2 89

687 96 10 106

688 196 33 75 2 306

689 450 26 14 9 499

690 17 149 13 179

691 159 159

692 6 75 19 100

693 5 25 3 33
FY23 Q2 Page 95

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Downeaster 694 52 52

695 101 9 3 2 115

696 25 43 68

697 35 40 4 79

698 36 36

699 139 18 157

1689 64 38 102

Empire Builder 7 76 23 3,242 192 203 575 4,311

8 100 1 2,519 63 213 753 3,649

27 8 54 4,123 57 2 4,244

28 111 93 103 307

1007 34 4 38

1027 48 378 426

Ethan Allen 

Express

290 2,945 3 34 2,982

291 2,136 88 2,224

Heartland Flyer 821 22 12 7 41

822 17 59 478 554

Hiawatha 329 9 9

330 146 1 147

331 1 1 8 10

332 31 31

333 32 91 12 135

334 79 5 4 88

335 1 9 10

336 10 19 29

337 6 6

338 20 14 34

339 37 2 14 53

342 6 17 23

Illini / Saluki 390 631 47 27 173 878
FY23 Q2 Page 96

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Illini / Saluki 391 22 291 75 145 533

392 7 9 185 2 2 209 414

393 19 5 872 5 21 499 1,421

Keystone 601 3 3

605 5 5

607 4 4

609 18 4 2 4 9 37

612 5 5

618 5 4 9

620 5 60 65

622 3 3

640 6 4 8 19 37

641 2 19 21

642 2 3 7 12

643 22 2 13 37

644 16 20 17 53

645 11 6 36 53

646 11 11

647 11 13 5 29

648 9 30 39

649 5 3 281 95 6 390

650 9 9

651 15 16 16 93 8 148

652 9 26 5 40

653 23 31 1 18 51 4 128

654 7 102 - 190 299

655 2 1 31 184 12 230

656 11 9 126 43 189
FY23 Q2 Page 97

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Keystone 657 42 92 2 136

660 4 24 4 32

662 84 84

664 64 7 7 78

665 7 7

666 2 3 6 11

667 16 11 27

669 14 9 23

670 2 12 14

671 18 27 27 72

672 1 6 7

674 1 1

Lake Shore Ltd 48 42 16 3,902 30 183 311 4,484

49 3,363 91 71 340 3,865

448 6 904 67 184 20 1,181

449 273 273

Lincoln / Missouri 318 47 956 98 488 196 1,785

319 37 6 1,011 247 300 153 1,754

Lincoln Service 300 13 922 86 26 94 1,141

301 630 41 2 673

302 4 1,819 23 54 1,900

305 10 387 10 86 389 882

306 633 10 68 381 1,092

307 12 472 13 191 211 899

Maple Leaf 63 81 2,498 23 79 103 2,784

64 21 1,613 207 1 79 1,921

Missouri 311 2 420 55 48 7 532

316 4 299 124 180 607

New York - Albany 232 3 59 62

233 34 3 2 39

234 143 61 2 206

235 3 35 4 42
FY23 Q2 Page 98

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

New York - Albany 236 3 2 38 43

237 142 2 144

238 63 4 3 70

239 124 95 12 231

240 15 8 23

241 114 25 19 158

243 73 3 15 91

244 138 8 8 154

250 3 3

253 11 2 2 15

256 9 2 11

259 2 43 8 2 55

260 68 4 72

261 2 9 4 15

New York - Niagara 

Falls

280 756 22 3 89 870

281 395 44 75 38 552

283 146 111 43 24 324

284 2 572 172 54 800

On Spine 

Northeast Regional

121 11 16 27

122 1 1

126 4 4

129 10 65 315 12 402

132 20 6 30 56

134 5 2 7

135 6 119 27 12 164

137 13 49 7 109 173 467 77 895

139 26 23 11 60

140 84 10 8 83 185

141 27 5 13 146 16 123 330

143 19 20 39

146 4 1 5

148 296 217 15 183 711

149 22 8 37 67

150 10 3 5 11 85 114

152 79 18 5 12 114
FY23 Q2 Page 99

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine 

Northeast Regional

154 7 2 9

155 28 11 39

159 19 19

160 129 11 140

161 5 67 30 102

162 6 13 16 2 12 49

163 40 11 47 98

165 11 17 49 77

166 15 5 57 3 225 305

167 56 10 28 10 104

168 1 73 41 115

169 71 121 24 216

172 30 46 28 44 1 3 23 175

173 35 10 421 382 6 36 890

175 6 21 13 154 163 244 601

178 8 312 84 2 215 621

179 13 237 4 104 358

180 14 124 138

182 12 10 22

183 21 4 15 40

184 1 3 253 12 32 301

189 3 12 15

190 8 109 15 77 209

192 12 32 44

193 4 52 11 22 89

196 6 56 52 131 23 268

Pacific Surfliner 562 200 71 153 10 434

564 13 256 2 150 18 439

567 54 58 13 125

580 296 75 9 380

581 340 12 7 3 362

588 267 74 3 344

591 530 62 37 4 633

595 22 144 43 93 12 314

761 17 338 271 205 259 1,090
FY23 Q2 Page 100

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Pacific Surfliner 765 53 988 178 216 56 1,491

770 24 168 182 465 300 1,139

774 9 1,436 309 6 759 2,519

777 528 1,106 57 262 402 2,355

784 13 696 109 58 63 939

785 12 881 47 43 72 1,055

794 262 238 347 112 697 1,656

1562 19 2 21

1565 15 15

1567 170 4 174

1579 100 26 126

1584 6 6

1590 13 88 7 13 121

1765 116 7 15 138

1770 27 37 8 59 131

1774 19 34 53

1777 46 18 124 188

1784 2 2

1785 32 9 41

Palmetto 89 5 41 1,422 67 258 147 1,940

90 2 783 142 138 143 1,208

Pennsylvanian 42 14 45 12 150 232 4 7 464

43 20 86 36 95 15 34 286

Pere Marquette 370 28 15 149 19 37 248

371 80 33 267 66 80 526

Piedmont 73 45 51 42 138

74 65 179 78 10 332

75 43 134 350 23 550

76 40 128 17 109 294

77 4 82 37 123
FY23 Q2 Page 101

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Piedmont 78 2 126 17 68 38 251

Richmond / 

Newport News / 

Norfolk

65 4 242 160 113 9 528

67 2 834 102 2 23 963

82 20 76 2 5 103

84 800 26 14 840

85 14 28 174 350 64 53 683

86 23 5 449 39 45 76 637

87 7 131 20 58 216

88 2 20 260 8 1 2 293

93 2 19 7 563 523 202 122 1,438

94 8 23 403 213 25 82 754

95 18 134 74 308 92 2 133 761

96 52 14 25 91

99 5 4 54 57 1 194 315

124 177 12 3 192

125 514 37 9 67 627

138 108 135 26 77 346

153 7 124 1 7 139

157 55 3 93 151

158 156 12 7 175

164 58 13 290 96 46 503

174 15 11 481 26 64 597

185 3 170 31 32 236

186 5 34 500 18 34 36 627

194 33 2 35

195 71 153 6 3 118 351

Roanoke 66 97 560 29 48 156 890

145 39 8 4 24 75

147 163 13 16 192

151 5 21 843 56 16 941

156 66 52 16 9 143

171 53 13 660 64 123 123 1,036

176 30 319 282 8 56 695

San Joaquins 702 404 96 334 39 873

703 5 238 582 212 137 1,174
FY23 Q2 Page 102

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

San Joaquins 710 679 28 33 136 876

711 4 869 60 244 115 1,292

712 9 659 125 150 158 1,101

713 57 317 53 115 215 757

714 573 452 237 252 1,514

715 13 274 28 31 310 656

716 550 604 28 258 1,440

717 4 318 627 330 408 1,687

718 13 336 481 351 128 1,309

719 297 337 546 234 1,414

Silver Meteor 97 117 2,206 688 122 756 3,889

98 121 64 1,278 179 417 747 2,806

Silver Star 91 1 104 22 1,557 248 223 834 2,989

92 7 9 1,338 442 416 842 3,054

Southwest Chief 3 41 87 2,825 893 365 1,529 5,740

4 128 54 2,865 505 537 1,128 5,217

1004 102 102

Springfield Shuttles 400 168 168

405 6 22 28

409 6 6

417 60 4 33 97

432 34 34

450 8 47 55

451 26 26

460 23 23

461 13 143 4 160

463 14 5 19

464 60 60

465 6 5 11

467 2 2

470 78 6 25 109

471 533 114 31 678
FY23 Q2 Page 103

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Springfield Shuttles 473 18 18

474 1 16 5 22

475 4 4 13 21

476 140 140

478 174 34 12 151 371

479 32 45 77

488 117 10 127

490 1 12 13

494 331 112 102 545

495 196 3 49 248

497 7 7

499 77 6 83

Sunset Ltd 1 12 121 76 2,026 695 264 20 3,214

2 157 47 41 901 421 566 142 2,275

Texas Eagle 21 5 36 8,531 213 278 436 9,499

22 128 62 6,069 256 355 795 7,665

Vermonter 54 10 372 18 3 403

55 2 68 590 479 551 73 1,763

56 7 21 41 607 10 231 68 985

57 3 18 204 20 25 270

Wolverine 350 869 3 20 117 1,009

351 3 49 67 21 41 83 264

352 146 387 23 203 42 801

353 234 37 116 387

354 8 38 99 108 168 70 491

355 19 28 53 61 146 307