Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending June 2023

(Third Quarter of Fiscal Year 2023)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 8

III. Summary of Metrics and Standards 9

IV. Amtrak Route Structure and Descriptions 12

V. Quarterly Reporting Data Categories 22

A. On-Time Performance and Train Delays 22

B. Customer Service 44

C. Financial 49

D. Public Benefts 64

Appendix 1: Customer OTP by Train 65

Appendix 2: Delay Minutes by Train and Responsibility 70
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 9

Table 2. Route Descriptions 12

Figure 1. Amtrak Route Map 15

Figure 2. Amtrak Host Map 16

Table 3. Routes and Hosts 17

Table 4. Financial Routes Descriptions Diferent than Physical Routes 20

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes 22

Table 6. Host Railroad Names and Codes 25

Table 7. Amtrak Delay Code Defnitions 26

Table 8. Customer On-Time Performance by Route 28

Figure 3. Customer OTP by Service Line and Route 29

Figure 4. Customer OTP by Route 30

Table 9. Ridership Data Metrics 31

Table 10. Disputed Delay Minutes 32

Table 11. Amtrak Responsible Train Delay Minutes 33

Table 12. Host Railroad Responsible Train Delay Minutes 34

Table 13. Third Party Responsible Train Delay Minutes 35

Figure 5. Delay Minutes by Service Line and Responsibility 36

Figure 6. Delay Minutes by Route and Responsibility 37

Figure 7. Class I Host Responsible Train Delay Minutes 38

Figure 8. Train Delay Minutes by Responsibility 39

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line 40

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility 41

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility 42

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles 43

Table 14. Customer Service Metrics – Defnitions and Notes 44

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance 45

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance 46

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 47

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 48

Table 17. Financial Metrics – Defnitions and Notes 49

Table 18. Cost Recovery by Service Line and Route 50

Figure 15. Cost Recovery by Service Line and Route 51
Figure 16. Cost Recovery by Route 52

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue 53

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 54

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route 55

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route 56

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 57

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route 58

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 59

Figure 21. Total Ridership by Service Line and Route 60

Figure 22. Total Ridership by Route 61

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 62

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route 63

Table 22. Public Benefts Metrics – Defnitions and Notes 64

Table 23. Customer OTP by Train 65

Table 24: Amtrak Responsible Train Delay Minutes 70

Table 25: Host Responsible Train Delay Minutes 84

Table 26: Third-Party Responsible Train Delay Minutes 92
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY23 Q3 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the third quarter of FY 2023 from April 1, 2023 to June 30, 2023, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, customer 

satisfaction, and station arrivals. The data in this report is provided to FRA by Amtrak.

In addition to the data in this report, other supporting data fles and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov. Highlights from the FY 2023 third quarter 

report are below.

Customer On-Time Performance

Customer on-time performance is included in this quarterly report for all routes and trains in operation 

during the third quarter of FY 2023, regardless of schedule certifcation status. 

The routes with the highest OTP in this quarter were the Keystone (94 percent), Pere Marquette 

(93 percent), and Hiawatha (89 percent), and those with the lowest were the California Zephyr (22 

percent), Southwest Chief (28 percent), and the Sunset Limited (35 percent). 

This quarter’s report again provides an opportunity to apply the customer OTP minimum standard 

described in the rule that establishes metrics and minimum standards for measuring the performance 

and service quality of intercity passenger train operations (see 49 C.F.R 273): 80 percent customer 

OTP for any two consecutive calendar quarters. Of the trains that operated in either the second or 

third quarter of FY 2023, 66 percent met the 80 percent customer OTP standard, 21 percent did not 

meet the standard, and 13 percent did not operate in one of the two quarters.

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.42 million minutes of delay during the third quarter of FY 

2023, up 9 percent from the previous quarter and an increase of 10 percent over FY 2022 Q3. The 

largest cause of delay was freight train interference at 240,886 minutes of delay – 17 percent of total 

delay minutes, an increase of 3 percent from the previous quarter and a decrease of 19 percent from 
FY23 Q3 Page 7

FRA Quarterly Report I. Executive Summary

the third quarter of FY 2022. Other signifcant causes of delay were passenger train interference, slow 

orders, and signals.

A normalized delay metric – minutes of delay per 10,000 train miles – is included in the report for 

all Amtrak-responsible and host-responsible delays. In the third quarter of FY 2023, Amtrak trains 

traveled 9.3 million train miles, an increase of 7 percent from the second quarter of FY 2023 and an 

increase of 16 percent over the third quarter of FY 2022. The Class I host railroad with the largest 

number of host-responsible delay minutes per 10,000 train miles was Union Pacifc (1,347 minutes); 

the Class I host railroad with the smallest number of host-responsible delay minutes per 10,000 train 

miles was Canadian Pacifc (506 minutes). For each Class I host railroad, freight train interference 

comprised the largest number of delay minutes per 10,000 train miles. 

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. In the third 

quarter of FY 2023, customers rated 65 percent (30 of 46) of routes as 80 percent or higher in terms 

of overall satisfaction, and no routes were below 70 percent. 

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $886M in adjusted operating revenue and incurred $1,064M in fully 

allocated operating expenses, achieving a cost recovery ratio of 83 percent. Routes that operated in 

the third quarter with high cost recovery ratios include the Missouri River Runner (138 percent), Acela 

Express (133 percent), Auto Train (125 percent), and Northeast Regional (125 percent).

Amtrak had 7,492,595 total riders during the quarter, an increase of 27 percent over the previous 

quarter and 19 percent higher than the third quarter of FY 2022. The Northeast Regional (2,390,046 

riders), Acela Express (779,022 riders), and Pacifc Surfiner (371,260 riders) accounted for 47 

percent of the total ridership. These routes, along with the Auto Train, also accounted for 46 percent 

of Amtrak’s adjusted operating revenue: Northeast Regional ($213.8M), Acela Express ($140.7M), 

Auto Train ($32.8M), and Pacifc Surfiner ($23.9M).

Public Benefts

The public benefts metrics track connectivity, missed connections, community access, and service 

availability across Amtrak’s network. They are reported annually and were published frst in the FY 

2022 Q1 report, covering all of FY 2021. Data for FY 2022 are available at railroads.dot.gov.
FY23 Q3 Page 8

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a fnal rule on November 16, 2020 (see 49 

C.F.R 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section 

IV), this quarterly report covers the ninth full calendar quarter three months after the publication 

of the fnal rule in the Federal Register, which is the third quarter (Q3) of Federal fscal year (FY) 

2023, running from April 1, 2023, to June 30, 2023. This report provides an overview of the metrics 

and standards established in FRA’s fnal rule, a description of Amtrak’s route structure, and metrics 

reporting tables for the third quarter of FY 2023. Additional information about the fnal rule and the 

supporting data fles are available at railroads.dot.gov.

FRA is pleased to publish this ninth report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting provides key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY23 Q3 Page 9

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, fnancial, and public benefts. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the fnal rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecifc ridership data

Certifed 

schedules

Prior Month Number of certifed schedules, uncertifed schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers, 

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the frst and 

fnal reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY23 Q3 Page 10

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and 

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY23 Q3 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefts

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY23 Q3 Page 12

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes and Table 3 for a list of host railroads for each route.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfeld, New Haven, New York (Penn Station), 

and Washington, DC

State 

Supported

Capitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Berkshire Flyer Between New York (Penn Station) and Pittsfeld, MA

Seasonal service, July - September

Empire Ethan Allen 

Express

Between New York (Penn Station) and Burlington, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale
FY23 Q3 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Illinois Lincoln Service Between Chicago and St. Louis

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Lincoln / 

Missouri 

Lincoln / 

Missouri

Between Kansas City, St. Louis, and Chicago

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfeld 

Shuttles

Between New Haven, CT, and Springfeld, MA

Pacifc Surfiner Pacifc 

Surfiner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfeld, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC
FY23 Q3 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Bufalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY23 Q3 Page 15

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Berkshire Flyer

Long Distance

State Supported

Northeast Corridor

LEGEND

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY23 Q3 Page 16

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak. The 

map depicts Amtrak host railroads as of the frst 

quarter of FY 2023.
FY23 Q3 Page 17

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Table 3. Routes and Hosts

Service Line Route Host1 Route Miles

Long Distance Auto Train Central Florida Rail Corridor 16

CSX 898

California Zephyr BNSF 1,027

UP 1,381

Capitol Ltd CSX 307

Norfolk Southern 481

Cardinal Amtrak 226

Buckingham Branch Railroad 132

CSX 703

Norfolk Southern 79

City Of New Orleans CN 930

Coast Starlight BNSF 158

SCRRA 48

Sound Transit 20

UP 1,162

Crescent Amtrak 226

Norfolk Southern 1,141

Empire Builder BNSF 2,147

CP 384

Metra 29

Lake Shore Ltd Amtrak 111

CSX 741

Metro-North Railroad 64

Norfolk Southern 339

Palmetto Amtrak 226

CSX 659

Silver Meteor Central Florida Rail Corridor 61

CSX 1152

Florida DOT 68

Silver Star Amtrak 226

Central Florida Rail Corridor 61

CSX 1,209

Florida DOT 68

Norfolk Southern 28

Southwest Chief BNSF 2,206

New Mexico DOT 80

1 Excludes hosts with fewer than 15 route miles.
FY23 Q3 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

Long Distance Sunset Ltd BNSF 190

UP 1,784

Texas Eagle BNSF 116

CN 35

Trinity Rail Express 33

UP 1,073

NEC Acela Express Amtrak 401

Metro-North Railroad 56

On Spine Northeast Regional Amtrak 463

Metro-North Railroad 56

Richmond / Newport News / Norfolk Amtrak 463

CSX 189

Metro-North Railroad 56

Norfolk Southern 81

Roanoke Amtrak 463

Norfolk Southern 216

Metro-North Railroad 56

Springfield Shuttles Amtrak 62

Massachusetts DOT 36

State Supported Adirondack CN 49

CP 178

Amtrak 100

Berkshire Flyer Amtrak 97

CSX 46

Metro-North Railroad 64

Blue Water Amtrak 99

CN 159

Michigan DOT 22

Norfolk Southern 39

Capitol Corridor UP 171

Carl Sandburg / Illinois Zephyr BNSF 257

Carolinian CSX 295

Norfolk Southern 202

Cascades BNSF 317

Sound Transit 20

UP 125

Downeaster MBTA 38

PanAm 107
FY23 Q3 Page 19

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

State Supported Ethan Allen Express Amtrak 100

CP 60

Metro-North Railroad 64

Vermont Railway 24

Heartland Flyer BNSF 236

Hiawatha CP 53

Metra 29

Illini / Saluki CN 304

Keystone Amtrak 195

Lincoln Service CN 35

UP 231

Maple Leaf Amtrak 109

CSX 298

Metro-North Railroad 64

Missouri UP 271

New York - Albany Amtrak 81

Metro-North Railroad 64

New York - Niagara Falls Amtrak 109

CSX 296

Metro-North Railroad 64

Pacifc Surfiner BNSF 22

San Diego Northern 60

SCRRA 95

UP 174

Pennsylvanian Amtrak 195

Norfolk Southern 249

Pere Marquette CSX 135

Norfolk Southern 39

Piedmont Norfolk Southern 173

San Joaquins BNSF 284

UP 88

Vermonter Amtrak 304

Massachusetts DOT 50

Metro-North Railroad 56

New England Central 192

Wolverine Amtrak 99

CN 27

Michigan DOT 134

Norfolk Southern 39
FY23 Q3 Page 20

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data diferently than it reports 

fnancial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide fnancial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements.

The frst route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. The 

second hierarchy, fnancial routes, are a fnancial construction in Amtrak’s accounting that breaks the 

physical train up into the Amtrak-supported portion of the route and State-supported portion of the 

route. These fnancial routes exist to allocate fnancials between the State-supported segment and 

the Amtrak-supported segment for various accounting purposes. See Table 4 for a summary of where 

fnancial routes may be diferent from physical routes.

In these quarterly reports, all customer OTP and train delay metrics are reported using the physical 

route structure (Table 2), and fnancial, customer service, and public benefts metrics are reported 

using the fnancial route structure (Table 4).

Table 4. Financial Routes Descriptions Diferent than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Berkshire Flyer New York, NY - 

Pittsfeld, MA

New York, NY – Albany, NY (Empire Service)

Albany, NY – Pittsfeld, MA (Berkshire Flyer)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, BC

Eugene – Portland, OR (Oregon Service)

Portland, OR – Vancouver, BC (Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen 

Express

New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Burlington, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY23 Q3 Page 21

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lincoln / Missouri Kansas City, MO – 

Chicago, IL

Kansas City, MO – St. Louis (Missouri River Runner)

St. Louis – Chicago (Lincoln Service)

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfeld 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfeld, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfeld, MA; Springfeld, MA – St. Albans, VT
FY23 Q3 Page 22

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes defnitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including defnitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data fles, please visit railroads.dot.gov.

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route1

.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this report. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specifc number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specifc number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

Amtrak provided ridership data to Portland Terminal Railroad Company via 

BNSF Railway.

1 The Metrics and Minimum Standards for Intercity Passenger Rail Service rule defnes OTP as the percentage of all customers 

on an intercity passenger rail train who arrive at their detraining point no later than 15 minutes after their published scheduled arrival 

time. Amtrak uses the 15-minute maximum when calculating OTP for all routes and trains except the Acela. Amtrak uses a 10-minute 

maximum when calculating OTP for the Acela.
FY23 Q3 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Certifed 

Schedules

The number of certifed 

schedules, uncertifed 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identifed in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which it is 

reported annually. 

Certifed schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertifed schedule means a published train schedule that has not been 

reported as a certifed schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specifc change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, foods/washouts, earthquake-related delays, 

slippery rail due to leaves, fash-food warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, available for 

download railroads.dot.gov, the third-party delays are coded as “Neither.”
FY23 Q3 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a diferent 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassifcation.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfeld Shuttles. See 

Table 6 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 7 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of diferent lengths, and hosts with diferent 

amounts of Amtrak service, can be compared to each other. Specifcally, 

it is the number of minutes of host-responsible and Amtrak-responsible 

delay, divided by the number of Amtrak train-miles operated over that 

host, multiplied by 10,000. The complete quarterly dataset is available for 

download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the frst and fnal 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the frst reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY23 Q3 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Canadian National CN

Canadian National - Other XC

Central Florida Rail Corridor FR

Chicago Terminal2 CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

Regional Transportation District (Denver) RT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacifc UP

Vermont Railway VR

2 Amtrak records delays between 16th St. and Control Point-Roosevelt in Chicago to Chicago Terminal (CT).
FY23 Q3 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Amtrak Delay Code Defnitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrifcation and Trafc Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efciency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY23 Q3 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

DTR Detour Delays from detours

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine trafc where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fre department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge 

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY23 Q3 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Customer On-Time Performance by Route

Service Line / Route OTP (FY23 Q2) OTP (FY23 Q3)

Long Distance

Auto Train 56.5% 61.9%

California Zephyr 30.6% 21.6%

Capitol Ltd 66.5% 74.0%

Cardinal 59.3% 59.2%

City Of New Orleans 72.1% 79.4%

Coast Starlight 46.3% 61.7%

Crescent 59.8% 43.2%

Empire Builder 37.8% 48.9%

Lake Shore Ltd 80.8% 68.4%

Palmetto 76.7% 56.2%

Silver Meteor 53.0% 47.1%

Silver Star 43.3% 48.5%

Southwest Chief 42.1% 27.8%

Sunset Ltd 42.0% 35.2%

Texas Eagle 63.6% 55.5%

Northeast Corridor

Acela 89.5% 79.1%

On Spine Northeast Regional 89.8% 79.7%

Richmond / Newport News / Norfolk 83.1% 70.8%

Roanoke 81.6% 77.6%

Springfield Shuttles 91.7% 88.4%

State Supported

Adirondack 92.6% 66.3%

Berkshire Flyer Did not operate 66.0%

Blue Water 74.7% 60.8%

Capitol Corridor 81.3% 87.4%

Carl Sandburg / Illinois Zephyr 81.0% 75.9%

Carolinian 70.5% 56.1%

Cascades 56.6% 62.7%

Downeaster 83.3% 84.3%

Ethan Allen Express 90.0% 67.3%

Heartland Flyer 37.9% 72.8%

Hiawatha 87.2% 88.6%

Illini / Saluki 73.5% 74.1%

Keystone 95.8% 94.0%

Lincoln / Missouri 57.8% 61.9%

Lincoln Service 73.8% 82.5%

Maple Leaf 88.2% 70.0%

Missouri 66.3% 65.8%

New York - Albany 92.2% 81.7%

New York - Niagara Falls 87.0% 73.4%

Pacific Surfliner 79.1% 78.6%

Pennsylvanian 85.5% 78.5%

Pere Marquette 87.0% 93.0%

Piedmont 69.9% 60.5%

San Joaquins 67.9% 53.9%

Vermonter 87.3% 80.1%

Wolverine 76.7% 73.9%
FY23 Q3 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 3. Customer OTP by Service Line and Route

Power BI Desktop

0%

20%

40%

60%

80%

Service Line & Route

OTP

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

61.9%

21.6%

74.0%

59.2%

79.4%

61.7%

43.2%

48.9%

68.4%

56.2%

47.1%

48.5%

27.8%

35.2%

55.5%

79.1% 79.7%

70.8%

77.6%

88.4%

66.3% 66.0%

60.8%

87.4%

75.9%

56.1%

62.7%

84.3%

67.3%

72.8%

88.6%

74.1%

94.0%

61.9%

82.5%

70.0%

65.8%

81.7%

73.4%

78.6% 78.5%

93.0%

60.5%

53.9%

80.1%

73.9%
FY23 Q3 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

Power BI Desktop

0%

20%

40%

60%

80%

Route

OTP

Keystone

Pere Marquette

Hiawatha

Springfield Shuttles

Capitol Corridor

Downeaster

Lincoln Service

New York - Albany

Vermonter

On Spine Northeast Regional

City Of New Orleans

Acela

Pacific Surfliner

Pennsylvanian

Roanoke

Carl Sandburg / Illinois Zephyr

Illini / Saluki

Capitol Ltd

Wolverine

New York - Niagara Falls

Heartland Flyer

Richmond / Newport News / Norfolk

Maple Leaf

Lake Shore Ltd

Ethan Allen Express

Adirondack

Berkshire Flyer

Missouri

Cascades

Lincoln / Missouri

Auto Train

Coast Starlight

Blue Water

Piedmont

Cardinal

Palmetto

Carolinian

Texas Eagle

San Joaquins

Empire Builder

Silver Star

Silver Meteor

Crescent

Sunset Ltd

Southwest Chief

California Zephyr

94.0% 93.0%

88.6% 88.4% 87.4%

84.3%

82.5% 81.7%

80.1% 79.7% 79.4% 79.1% 78.6% 78.5% 77.6%

75.9%

74.1% 74.0% 73.9% 73.4% 72.8%

70.8% 70.0%

68.4%

67.3% 66.3% 66.0% 65.8%

62.7% 61.9% 61.9% 61.7% 60.8% 60.5%

59.2%

56.2% 56.1% 55.5%

53.9%

48.9% 48.5%

47.1%

43.2%

35.2%

27.8%

21.6%
FY23 Q3 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Ridership Data Metrics

Host Railroad Name April 2023 May 2023 June 2023

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacific Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union 

Station)

Yes Yes Yes

Sound Transit Yes Yes Yes

South Florida Regional Transportation Authority 

(Florida Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacific Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY23 Q3 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Disputed Delay Minutes1

1 Amtrak or host railroads may identify minutes that are not resolved.

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

BNSF 1,932 0

Buckingham Branch 21 0

Canadian National 10,303 0

Canadian Pacific 112 0

Norfolk Southern 988 0

SCRRA (Metrolink) 140 0

Union Pacific 1,579 0

Total 15,075 0
FY23 Q3 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Amtrak Total 

Responsible 

Service Line / Route CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total Delay Minutes

Long Distance

Auto Train 301 549 34 1,208 292 426 1,140 3,950 3,950

California Zephyr 27 34 26 4 91 814 1,337 78 2,513 2,554 669 1,082 1,585 3,597 4,237 18,466 18,557

Capitol Ltd 14 72 29 31 14 33 33 226 193 73 151 418 550 134 21 300 107 529 2,476 2,702

Cardinal 50 97 14 12 11 26 33 267 14 51 575 440 113 138 451 302 26 244 885 441 716 3,756 4,331

City Of New Orleans 8 50 - 78 1 137 618 466 28 701 1,417 160 410 326 685 1,502 6,313 6,450

Coast Starlight 685 428 587 1,262 1,706 131 105 1,227 1,768 3,130 11,029 11,029

Crescent 63 33 120 84 72 86 11 279 63 68 879 2,195 384 2 1,036 1,896 238 87 11 625 1,602 3,583 11,659 12,538

Empire Builder 45 69 3 68 185 557 798 1,988 2,461 2,384 171 2,254 1,080 2,938 5,426 20,057 20,242

Lake Shore Ltd 25 344 34 3 902 1 258 154 5 1,726 537 397 328 964 2,162 183 78 740 647 1,077 7,113 8,839

Palmetto 136 9 71 23 35 19 42 7 14 45 247 11 168 827 999 130 16 1,292 707 84 5 118 647 1,353 5,351 6,178

Silver Meteor 310 14 157 74 69 86 30 393 8 102 1,243 2,769 115 9 7 10 1,279 1,637 71 8 40 527 892 1,961 9,325 10,568

Silver Star 281 20 90 153 54 9 245 68 8 928 2,687 608 31 1,891 2,170 74 10 26 213 869 2,929 11,508 12,436

Southwest Chief 29 24 3 9 7 72 938 705 280 2,528 3,462 340 93 658 4,246 3,057 16,307 16,379

Sunset Ltd 7 13 12 6 38 609 82 3 569 970 1,608 118 607 1,878 1,841 8,285 8,323

Texas Eagle 49 38 97 184 748 486 739 933 2,807 39 208 656 2,390 4,221 13,227 13,411

Northeast Corridor

Acela 1,976 263 110 2,674 25 1,329 519 1,029 6 3 5 39 594 1,523 202 2,496 12,793 573 1,717 8 183 2,564 2,033 69 429 419 192 173 756 9,116 21,909

On Spine Northeast 

Regional

1,878 214 279 1,933 31 873 779 333 33 26 80 8 335 2,204 117 2,749 11,872 1,166 562 14 156 61 2,522 2,699 75 380 326 371 1,345 1,137 10,814 22,686

Richmond / Newport News 

/ Norfolk

1,247 122 58 1,624 6 556 780 457 212 13 180 346 1,896 337 1,379 9,213 2,740 289 23 281 54 3,171 3,635 137 76 370 1,526 1,520 3,222 17,044 26,257

Roanoke 249 53 27 417 164 182 111 14 49 60 583 49 431 2,389 930 607 39 25 5 1,255 1,715 48 288 88 333 683 712 6,728 9,117

Springfield Shuttles 258 13 205 4 30 71 112 52 407 91 106 1,349 59 26 255 2,173 43 661 41 6 606 13 68 314 235 4,500 5,849

State Supported

Adirondack 22 6 228 89 38 252 131 10 776 162 61 18 205 412 32 79 139 140 487 1,735 2,511

Berkshire Flyer 89 22 18 129 4 21 23 17 24 19 177 17 37 92 431 560

Blue Water 24 135 9 877 20 112 26 1,203 406 171 7 266 291 13 45 606 268 609 2,682 3,885

Capitol Corridor 992 580 222 110 392 1,043 114 261 1,090 588 1,492 6,884 6,884

Carl Sandburg / Illinois 

Zephyr

19 2 2 4 2 10 39 371 93 234 487 161 63 272 1,681 1,720

Carolinian 38 11 6 46 302 36 3 14 100 12 25 593 2,007 81 531 1,418 188 129 139 477 1,968 6,938 7,531

Cascades 1,810 635 126 303 1,293 1,470 18 298 1,811 319 3,304 11,387 11,387

Downeaster 233 28 14 318 465 262 87 124 269 1,800 1,800

Ethan Allen Express 4 71 32 58 4 259 111 539 275 79 - 14 505 583 8 123 323 377 2,287 2,826

Heartland Flyer 215 47 91 254 15 35 657 657

Hiawatha 180 94 5 12 39 330 151 141 329 426 430 22 1,125 1,758 621 972 5,975 6,305

Illini / Saluki 23 29 5 1 77 9 144 762 201 730 858 43 584 196 192 1,790 5,356 5,500

Keystone 1,026 99 953 29 116 331 37 57 661 66 929 4,304 88 54 545 1,116 200 35 186 213 210 22 187 2,856 7,160

Lincoln / Missouri 33 43 4 11 131 14 236 1,170 164 3 98 396 18 270 178 678 2,975 3,211

Lincoln Service 11 104 6 11 15 35 82 24 288 647 407 522 529 9 27 553 89 522 3,305 3,593

Maple Leaf 2 184 46 123 3 176 205 739 473 38 741 731 38 9 276 646 1,703 4,655 5,394

Missouri 279 51 157 292 88 19 8 461 1,355 1,355

New York - Albany 115 3 389 45 192 11 669 546 58 2,028 448 35 98 12 1,096 1,245 2 81 14 123 98 335 3,587 5,615

New York - Niagara Falls 10 80 275 3 35 167 6 446 288 2 1,312 859 30 6 3 280 1,163 47 77 298 322 1,097 4,182 5,494

Pacific Surfliner 1,560 678 282 1,782 1,236 3,628 26 2,172 655 469 2,382 14,870 14,870

Pennsylvanian 39 30 122 4 4 120 12 143 474 421 59 163 657 452 4 36 1,179 193 140 3,304 3,778

Pere Marquette 10 57 9 36 112 161 2 6 192 242 5 129 737 849

Piedmont 915 68 77 529 657 19 867 839 659 4,630 4,630

San Joaquins 1,463 361 269 751 908 948 132 443 1,441 318 1,173 8,207 8,207

Vermonter 208 16 233 188 60 25 74 3 29 266 38 359 1,499 241 64 56 14 506 432 7 2 94 707 183 211 2,517 4,016

Wolverine 33 442 34 3,084 150 131 1,279 147 5,300 1,612 852 492 1,374 45 209 1,037 962 2,076 8,659 13,959
FY23 Q3 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line / Route CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Long Distance

Auto Train 572 1,105 230 7,564 4,595 3,916 1,507 19,489

California Zephyr 698 6,903 1,797 18,468 1,869 20,001 5,790 4,008 59,534

Capitol Ltd 191 719 188 1,292 8,332 894 2,661 14,277

Cardinal 129 903 166 1,788 15 2,691 1,024 502 7,218

City Of New Orleans 48 1,134 305 4,201 4,205 2,178 1,785 13,856

Coast Starlight 1,070 8,178 486 8,381 20 8,374 7,568 1,294 35,371

Crescent 338 4,884 591 3,947 21,589 3,952 2,185 37,486

Empire Builder 1,056 2,284 906 11,610 12 19,993 3,277 1,299 40,437

Lake Shore Ltd 2,240 1,202 855 1,798 7,707 2,049 2,770 18,621

Palmetto 74 1,202 859 2,628 4,139 2,872 282 12,056

Silver Meteor 2,057 2,065 598 6,693 4,687 5,407 914 22,421

Silver Star 1,556 2,775 419 7,268 4,969 4,709 1,275 22,971

Southwest Chief 2,863 4,393 715 6,769 101 14,695 4,499 1,435 35,470

Sunset Ltd 152 2,684 576 5,044 23 14,254 403 2,587 25,723

Texas Eagle 198 2,828 664 5,657 167 21,490 2,860 2,452 36,316

Northeast Corridor

Acela 4,254 444 46 711 10,414 44 211 646 16,770

On Spine Northeast Regional 4,254 642 6 346 6,423 28 192 261 714 12,866

Richmond / Newport News / Norfolk 3,986 3,504 1,074 9,008 15 4,134 3,063 4,016 28,800

Roanoke 1,178 593 62 229 2,296 2,043 2,338 346 9,085

Springfield Shuttles 158 423 421 462 154 37 1,655

State Supported

Adirondack 1,468 517 314 4,400 611 1,545 1,267 10,122

Berkshire Flyer 65 17 226 99 24 431

Blue Water 15 348 87 792 2,054 132 133 3,561

Capitol Corridor 896 2,444 597 1,936 60 1,326 6,434 1,679 15,372

Carl Sandburg / Illinois Zephyr 953 616 216 890 4,257 391 777 8,100

Carolinian 20 1,315 323 2,554 1,709 2,247 1,159 9,327

Cascades 373 2,277 1,046 7,476 7,249 6,365 2,863 27,649

Downeaster 1,145 3,859 351 415 - 288 3,265 228 9,551

Ethan Allen Express 1,044 261 277 1,722 20 111 1,683 417 5,535

Heartland Flyer 370 124 4,052 15 1,020 43 5,624

Hiawatha 4,788 872 759 2,486 462 714 362 10,443

Illini / Saluki 401 704 422 3,868 3,109 2,092 332 10,928

Lincoln / Missouri 12 1,123 699 2,885 192 5,424 2,509 783 13,627

Lincoln Service 54 1,526 447 2,235 301 6,234 3,593 748 15,138

Maple Leaf 952 455 288 777 2,099 159 1,239 5,969

Missouri 183 327 1,391 3,637 766 254 6,558

New York - Albany 6,358 142 626 1,322 52 423 2,619 11,542

New York - Niagara Falls 2,779 673 584 1,384 3,624 392 1,967 11,403

Pacific Surfliner 5,366 12,782 1,999 4,245 152 1,716 9,402 834 36,496

Pennsylvanian 274 152 477 1,983 1,026 3,912

Pere Marquette 5 296 70 169 523 223 80 1,366

Piedmont 1,076 405 2,677 2 2,610 1,449 392 8,611

San Joaquins 52 3,767 1,385 14,414 18,225 18,216 673 56,732

Vermonter 732 402 92 5,511 13 50 11 176 6,987

Wolverine 14 1,460 412 1,366 3,100 3,080 781 10,213
FY23 Q3 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 13. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line / Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Long Distance

Auto Train 192 21 900 407 316 1,277 3,113

California Zephyr 1,054 384 2,565 1,250 392 5,076 10,721

Capitol Ltd 45 163 4,346 336 241 612 5,743

Cardinal 229 18 2,610 111 849 96 3,913

City Of New Orleans 1,193 24 8,642 306 688 860 11,713

Coast Starlight 49 471 7,498 742 2,351 641 11,752

Crescent 217 100 71 4,402 1,059 1,175 1,305 8,329

Empire Builder 86 478 9,464 1,157 1,093 1,120 13,398

Lake Shore Ltd 150 107 5,815 698 393 952 8,115

Palmetto 10 28 932 138 218 3,570 4,896

Silver Meteor 165 605 47 3,207 772 879 9 2,260 7,944

Silver Star 164 352 21 3,083 912 423 4,363 9,318

Southwest Chief 53 141 2,907 1,520 928 4,065 9,614

Sunset Ltd 112 137 115 2,926 950 965 1,001 6,206

Texas Eagle 513 206 10,983 726 1,074 3,078 16,580

Northeast Corridor

Acela 960 512 563 2,675 1,829 1,272 74 1,583 9,468

On Spine Northeast Regional 584 409 364 2,083 2,139 2,210 112 2,493 10,394

Richmond / Newport News / 

Norfolk

359 501 323 5,001 1,280 1,958 20 5,802 15,244

Roanoke 31 310 116 2,278 566 332 860 4,493

Springfield Shuttles 145 25 1,437 274 542 24 1,114 3,561

State Supported

Adirondack 501 43 7 1,787 79 197 1,152 3,766

Berkshire Flyer 7 32 39

Blue Water 9 116 2,942 123 668 45 3,903

Capitol Corridor 258 2,690 2,140 1,582 3,043 5 9,718

Carl Sandburg / Illinois Zephyr 8 589 116 762 1,025 2,500

Carolinian 62 52 24 1,065 274 836 2,986 5,299

Cascades 478 178 1,453 1,907 980 1,167 263 6,426

Downeaster 8 1,785 321 37 72 2,223

Ethan Allen Express 2 2,519 225 34 25 2,805

Heartland Flyer 20 444 154 527 1,145

Hiawatha 30 54 196 30 3 313

Illini / Saluki 38 1,823 195 61 498 2,615

Keystone 159 352 31 17 706 519 7 2,032 3,823

Lincoln / Missouri 147 22 2,004 206 124 856 3,359

Lincoln Service 115 63 7,974 114 426 1,074 9,766

Maple Leaf 95 2 2,881 104 393 1,071 4,546

Missouri 78 316 4 37 95 530

New York - Albany 32 945 348 179 77 1,581

New York - Niagara Falls 13 21 2,188 414 49 1,001 3,686

Pacific Surfliner 216 9,945 1,615 1,818 435 14,029

Pennsylvanian 24 144 66 33 104 152 523

Pere Marquette 6 99 367 60 256 71 859

Piedmont 56 316 117 567 350 1,406

San Joaquins 265 3,720 2,013 1,641 18 7,657

Vermonter 25 50 65 1,437 116 193 157 2,043

Wolverine 216 239 1,291 391 889 227 3,253
FY23 Q3 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 5. Delay Minutes by Service Line and Responsibility

Power BI Desktop

-

100K

200K

300K

400K

500K

600K

700K

Service Line

Delay Minutes

Long Distance Northeast Corridor State Supported

149K

48K

114K

408K

107K

325K

131K

43K

98K

Delay Responsibility Amtrak Host Railroad Third Party

1 In Figure 5, Amtrak delays include only Amtrak (non-host) delays. Amtrak as host delays are included with Host 

Railroad delays. This applies also to Figure 6, Figure 7, Figure 9, Figure 10, Figure 11, and Figure 12.
FY23 Q3 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 6. Delay Minutes by Route and Responsibility

Power BI Desktop

-

20K

40K

60K

80K

Route

Delay Minutes

California Zep...

Empire Builder

San Joaquins

Richmond / Newport News / Norfolk

Texas Eagle

Pacific Surfliner

Southwest Chief

Crescent

Coast Starlight

Acela

On Spine Northeast Regional

Cascades

Silver Star

Silver Meteor

Sunset Ltd

Lake Shore Ltd

City Of New Orleans

Capitol Corridor

Lincoln Service

Wolverine

Auto Train

Palmetto

Capitol Ltd

Roanoke

Carolinian

New York - Niagara Falls

Lincoln / Missouri

Illini / Saluki

New York - Albany

Hiawatha

Adirondack

Maple Leaf

Cardinal

Piedmont

Downeaster

Vermonter

Carl Sandburg / Illinois Zephyr

Blue Water

Ethan Allen Express

Springfield Shuttles

Keystone

Missouri

Pennsylvanian

Heartland Flyer

Pere Marquette

Berkshire Flyer

18K 20K

8K

17K

13K 15K 16K

12K 11K 9K 11K 11K 12K 9K 8K 7K 6K 7K

3K

9K

4K 5K

2K

7K 7K

4K 3K 5K 4K

6K 5K 4K 5K 3K 3K 2K 5K 3K 3K

60K

41K

57K 38K

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13K 14K 11K 14K 11K

11K 7K 8K

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17K 14K

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12K 10K

10K

3K 3K

5K 6K 4K 5K 4K 3K 3K

4K 5K 4K 2K 2K 3K

4K 3K 4K 4K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q3 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 7. Class I Host Responsible Train Delay Minutes

* The CP delays do not include those on the portions of the Adirondack and Ethan Allen routes where the Delaware & 

Hudson a CP subsidiary, is the host railroad.

Power BI Desktop

-

50K

100K

150K

200K

Host Railroad

Delay Minutes

Union Pacific BNSF CSX Norfolk

Southern

CN CP

71K

68K

35K

45K

13K

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*
FY23 Q3 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 8. Train Delay Minutes by Responsibility

Power BI Desktop

-

200K

400K

600K

800K

Delay Responsibility

Delay Minutes

Amtrak Host Railroad Third Party

311K

840K

272K

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q3 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 9. Train Delay Minutes per 10,000 Train Miles by Service Line

Power BI Desktop

0

500

1,000

1,500

2,000

Service Line

Delay Minutes per 10K Train Miles

Long Distance State Supported Northeast Corridor

413 337

218

1133

964

484

364

290

195

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q3 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 10. Delay Minutes per 10,000 Train Miles by Service Line, Route and Responsibility

Power BI Desktop

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Service Line and Route

Delay Minutes per 10K Train Miles

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln / Missouri

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

253

423

174

419 371 452 468 451

347 357 368 418 402

539 574

116 193

310 302

493

266

1373

475

280

181

542 513

146

401

178

569 494

80

291 218

546

275 241 245

604

411

229

518

239 232

523

1248

1367

1021

870

822

1450

1539

914

993

860

934 868 877

1677 1583

377

442

692

515

329

1668

1784

845

626 875

775

1246

777

1064 1524

1026

1022

121

1355

1016

787 1333

913

745

1483

546

459

964

1652

784

937

199

246

404

437 688

482 334

301 396

327

314 338

237

404

719

121

186

278

202

390

576

124

692

395

269

414

289

181

491

310

241

108

328

643

533

108

106

216

570

267

157

223

189

196

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q3 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility

Power BI Desktop

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Routes

Delay Minutes per 10K Train Miles

Berkshire Flyer

Texas Eagle

Pacific Surfliner

Sunset Ltd

Adirondack

Coast Starlight

Crescent

San Joaquins

Cascades

California Zephyr

Blue Water

Heartland Flyer

Lincoln / Missouri

Ethan Allen Express

City Of New Orleans

Lincoln Service

Maple Leaf

Illini / Saluki

Lake Shore Ltd

Carolinian

Cardinal

Missouri

Auto Train

Empire Builder

Wolverine

Piedmont

Hiawatha

Silver Star

Silver Meteor

Capitol Ltd

Palmetto

Southwest Chief

Carl Sandburg / Illinois Zephyr

Capitol Corridor

Richmond / Newport News / Norfolk

New York - Albany

Springfield Shuttles

New York - Niagara Falls

Vermonter

Downeaster

Pennsylvanian

Roanoke

Pere Marquette

On Spine Northeast Regional

Acela

Keystone

1373

574 604 539

266

452 468

239

513

423 475

178

291

401 371

218

546 494

347

542

419

275 253

451 523 518 569

418 368

174

357 402

181

280 310 241

493

245 232

146

411

302 229 193

116 80

1784

1583 1483 1677

1668

1450

1539

1652

1246 1367

845

1524 1355 1064

822

1016

787

1022

993

775

870

1333

1248 914

937 964

1026

868 934

1021

860

877

875 626

692

913

329

745 784

777

546

515

459

442

377

121

124

719

570

404

576

482 334

223

289 246

692

310

328

491

688 643

533

241

396 414 437

108

199

301

196 157

338 314

404 327 237

269

395

278

106

390

216 189

181

202

267

186

121

108

Delay Responsibility Amtrak Host Railroad Third Party
FY23 Q3 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 12. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles

Power BI Desktop

0

200

400

600

800

1,000

1,200

1,400

Host Railroad

Delay Minutes per 10K Train Miles

Union Pacific Norfolk

Southern

BNSF CN CSX CP

480

646 420

360

278

182

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

*The CP delays do not include those on the portions of the Adirondack and Ethan Allen routes where the Delaware & 

Hudson, a CP subsidiary, is the host railroad.

*
FY23 Q3 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specifc service attributes that cover the entire customer journey.

FRA publishes information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. The most recent 

customer satisfaction survey is available in Appendix 4 of the FY 2022 Q4 report at railroads.dot.gov.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State Supported and Long Distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for Long Distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report refect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

Table 14. Customer Service Metrics – Defnitions and Notes 

Metric Defnition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY23 Q3 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 77% 91% 81% 84% 74% 67%

California Zephyr 72% 86% 67% 67% 78% 68%

Capitol Limited 85% 91% 86% 88% 85% 66%

Cardinal 79% 84% 77% 74% 83% 64%

City of New Orleans 83% 89% 85% 83% 84% 69%

Coast Starlight 78% 88% 75% 76% 82% 72%

Crescent 71% 81% 70% 71% 77% 57%

Empire Builder 76% 87% 73% 71% 80% 68%

Lake Shore Limited 79% 85% 79% 77% 79% 59%

Palmetto 79% 84% 75% 78% 85% 69%

Silver Meteor 78% 85% 78% 75% 79% 63%

Silver Star 78% 83% 77% 76% 81% 68%

Southwest Chief 72% 86% 73% 70% 76% 72%

Sunset Limited 79% 86% 75% 72% 83% 76%

Texas Eagle 70% 83% 71% 69% 78% 59%

Northeast Corridor

Acela 87% 91% 83% 87% 88% 74%

Northeast Regional 84% 89% 80% 88% 89% 70%

State Supported

Adirondack 79% 92% 81% 85% 90% 62%

Berkshire Flyer 100% 100% 100% 100% 100%

Blue Water 89% 89% 84% 90% 87% 75%

Capitol Corridor 91% 93% 86% 92% 93% 80%

Carolinian 78% 84% 75% 77% 82% 68%

Cascades 81% 90% 78% 83% 83% 67%

Downeaster 90% 95% 87% 94% 94% 80%

Empire 88% 92% 82% 90% 91% 44%

Ethan Allen 88% 91% 78% 88% 89% 72%

Heartland Flyer 94% 96% 88% 90% 95% 87%

Hiawatha 88% 93% 85% 89% 91% 56%

Illini 83% 89% 78% 83% 88% 70%

Illinois Zephyr 89% 95% 88% 95% 90% 81%

Keystone 91% 93% 88% 90% 93% 56%

Lincoln Service 84% 89% 83% 88% 85% 72%

Maple Leaf 86% 90% 84% 82% 88% 72%

Missouri River Runner 87% 94% 82% 90% 90% 72%

New Haven-Springfield 84% 92% 80% 85% 87% 76%

Pacific Surfliner 79% 90% 75% 85% 89% 71%

Pennsylvanian 90% 92% 85% 86% 91% 74%

Pere Marquette 90% 97% 91% 92% 84% 81%

Piedmont 90% 94% 86% 92% 93% 66%

San Joaquins 82% 88% 81% 81% 85% 66%

Vermonter 87% 91% 80% 86% 89% 71%

Washington-Lynchburg 86% 89% 81% 86% 90% 73%

Washington-Newport News 87% 90% 82% 87% 90% 75%

Washington-Norfolk 88% 91% 82% 85% 92% 76%

Washington-Richmond 84% 89% 76% 86% 93% 79%

Wolverine 84% 91% 81% 88% 86% 70%
FY23 Q3 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Comfort

On-Board 

Cleanliness

On-Board Food 

Service

Long Distance

Auto Train 80% 92% 85% 75% 85% 68%

California Zephyr 79% 88% 74% 81% 71% 70%

Capitol Limited 85% 91% 86% 85% 88% 66%

Cardinal 82% 85% 80% 85% 76% 65%

City of New Orleans 85% 90% 88% 84% 85% 70%

Coast Starlight 81% 89% 77% 83% 77% 72%

Crescent 76% 83% 74% 79% 74% 59%

Empire Builder 80% 88% 78% 81% 73% 69%

Lake Shore Limited 80% 85% 79% 80% 77% 59%

Palmetto 81% 85% 76% 86% 79% 70%

Silver Meteor 81% 86% 81% 81% 76% 64%

Silver Star 80% 85% 80% 83% 78% 69%

Southwest Chief 81% 89% 81% 80% 75% 77%

Sunset Limited 82% 88% 79% 84% 74% 78%

Texas Eagle 76% 84% 75% 80% 71% 61%

Northeast Corridor

Acela 87% 91% 83% 88% 87% 74%

Northeast Regional 84% 89% 80% 89% 88% 70%

State Supported

Adirondack 86% 94% 86% 92% 88% 65%

Berkshire Flyer 100% 100% 100% 100% 100%

Blue Water 90% 89% 85% 87% 90% 75%

Capitol Corridor 92% 93% 86% 94% 92% 81%

Carolinian 85% 87% 83% 87% 80% 73%

Cascades 86% 92% 84% 85% 85% 70%

Downeaster 92% 95% 89% 94% 94% 81%

Empire 90% 93% 85% 92% 91% 46%

Ethan Allen 94% 93% 86% 91% 92% 72%

Heartland Flyer 95% 96% 89% 96% 90% 86%

Hiawatha 90% 94% 87% 92% 91% 57%

Illini 90% 93% 84% 91% 86% 74%

Illinois Zephyr 92% 95% 90% 90% 95% 80%

Keystone 92% 93% 89% 93% 91% 57%

Lincoln Service 87% 90% 85% 87% 89% 73%

Maple Leaf 89% 91% 88% 90% 85% 75%

Missouri River Runner 91% 95% 87% 92% 92% 72%

New Haven-Springfield 87% 93% 82% 89% 86% 78%

Pacific Surfliner 84% 91% 80% 91% 88% 74%

Pennsylvanian 92% 92% 88% 91% 88% 75%

Pere Marquette 91% 97% 93% 85% 93% 82%

Piedmont 94% 95% 90% 95% 92% 68%

San Joaquins 85% 89% 84% 86% 83% 67%

Vermonter 90% 92% 83% 91% 87% 72%

Washington-Lynchburg 89% 90% 85% 92% 88% 75%

Washington-Newport News 90% 91% 86% 92% 88% 77%

Washington-Norfolk 92% 93% 87% 94% 87% 79%

Washington-Richmond 88% 88% 80% 94% 86% 78%

Wolverine 89% 92% 86% 88% 90% 72%
FY23 Q3 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 13. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

Power BI Desktop

50%

60%

70%

80%

90%

100%

Service Line & Route

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Limited

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire

Ethan Allen

Heartland Flyer

Hiawatha

Illini

Illinois Zephyr

Keystone

Lincoln Service

Maple Leaf

Missouri River Runner

New Haven-Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Washington-Lynchburg

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

77%

72%

85%

79%

83%

78%

71%

76%

79%79%

78%78%

72%

79%

70%

87%

84%

79%

100%

89%

91%

78%

81%

90%

88%88%

94%

88%

83%

89%

91%

84%

86%

87%

84%

79%

90%90%90%

82%

87%

86%

87%

88%

84%84%

80%

79%

85%

82%

85%

81%

76%

80%80%

81%81%

80%

81%

82%

76%

87%

84%

86%

100%

90%

92%

85%

86%

92%

90%

94%

95%

90%90%

92%92%

87%

89%

91%

87%

84%

92%

91%

94%

85%

90%

89%

90%

92%

88%

89%

Non-Adjusted Overall Service Non-Adjusted Overall Service Adjusted Overall Service Adjusted Overall Service
FY23 Q3 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 14. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service

Power BI Desktop

50%

60%

70%

80%

90%

100%

Route

Customer Satisfaction

Berkshire Flyer

Heartland Flyer

Capitol Corridor

Keystone

Downeaster

Pennsylvanian

Pere Marquette

Piedmont

Blue Water

Illinois Zephyr

Empire

Ethan Allen

Hiawatha

Washington-Norfolk

Acela

Missouri River Runner

Vermonter

Washington-Newport News

Maple Leaf

Washington-Lynchburg

Capitol Limited

Lincoln Service

New Haven-Springfield

Northeast Regional

Washington-Richmond

Wolverine

City of New Orleans

Illini

San Joaquins

Cascades

Adirondack

Cardinal

Lake Shore Limited

Pacific Surfliner

Palmetto

Sunset Limited

Carolinian

Coast Starlight

Silver Meteor

Silver Star

Auto Train

Empire Builder

California Zephyr

Southwest Chief

Crescent

Texas Eagle

100%

94%

91%91%

90%90%90%90%

89%89%

88%88%88%88%

87%87%87%87%

86%86%

85%

84%84%84%84%84%

83%83%

82%

81%

79%79%79%79%79%79%

78%78%78%78%

77%

76%

72%72%

71%

70%

100%

95%

92%92%92%92%

91%

94%

90%

92%

90%

94%

90%

92%

87%

91%

90%90%

89%89%

85%

87%87%

84%

88%

89%

85%

90%

85%

86%86%

82%

80%

84%

81%

82%

85%

81%81%

80%80%80%

79%

81%

76%76%

Non-Adjusted Overall Service Adjusted Overall Service
FY23 Q3 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 17. Financial Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Ofce 

of Management and 

Budget’s gross domestic 

product chain defator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefts, and Amtrak’s Ofce of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State Supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY23 Q3 Page 50

V. Quarterly Reporting Data Categories 

Table 18. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 125%

California Zephyr 47%

Capitol Limited 43%

Cardinal 34%

City of New Orleans 48%

Coast Starlight 52%

Crescent 50%

Empire Builder 57%

Lake Shore Ltd 51%

Palmetto 72%

Silver Meteor 57%

Silver Star 44%

Southwest Chief 38%

Sunset Limited 20%

Texas Eagle 42%

Northeast Corridor

Acela Express 133%

NEC Special Trains 22%

Northeast Regional 125%

State Supported

Adirondack 92%

Berkshire Flyer 57%

Blue Water 67%

Capitol Corridor 89%

Carolinian 88%

Cascades 92%

Downeaster 87%

Empire South 72%

Empire West/Maple Leaf 92%

Ethan Allen 113%

Twin Cities-Milwaukee-Chicago 100%

Gulf Coast Limited 0%

Heartland Flyer 79%

Hiawatha 55%

Illini / Saluki 32%

Illinois Zephyr/Carl Sandburg 22%

Keystone 40%

Lincoln Service 46%

Missouri River Runner 138%

New Haven - Springfield 58%

Non-NEC Special Trains 6%

Pacific Surfliner 73%

Pennsylvanian 84%

Pere Marquette 89%

Piedmont 92%

San Joaquin 84%

Vermonter 81%

Washington-Lynchburg/

Roanoke 49%

Washington-Newport News 67%

Washington-Norfolk 52%

Washington-Richmond 67%

Wolverine 90%

System-Wide

National Train Service 83%

System-wide (Total Amtrak) 83%
FY23 Q3 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 15. Cost Recovery by Service Line and Route

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

Cost Recovery

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Twin Cities-Milwaukee-Chicago 

Gulf Coast Limited

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

125%

47%

43%

34%

48%

52% 50%

57%

51%

72%

57%

44%

38%

20%

42%

133%

125%

92%

57%

67%

89% 88%

92%

87%

72%

92%

113%

100%

0%

79%

55%

32%

22%

40%

46%

138%

58%

73%

84%

89%

92%

84%

81%

49%

67%

52%

67%

90%
FY23 Q3 Page 52

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 16. Cost Recovery by Route

0%

20%

40%

60%

80%

100%

120%

140%

Route

Cost Recovery

Missouri River R...

Acela Express

Auto Train

Northeast Regional

Ethan Allen

Great River Hiawatha

Piedmont

Adirondack

Cascades

Empire West/Maple Leaf

Wolverine

Pere Marquette

Capitol Corridor

Carolinian

Downeaster

Pennsylvanian

San Joaquin

Vermonter

Heartland Flyer

Pacific Surfliner

Empire South

Palmetto

Washington-Richmond

Blue Water

Washington-Newport News

New Haven - Springfield

Silver Meteor

Empire Builder

Berkshire Flyer

Hiawatha

Washington-Norfolk

Coast Starlight

Lake Shore Ltd

Crescent

Washington-Lynchburg/Roanoke

City of New Orleans

California Zephyr

Lincoln Service

Silver Star

Capitol Limited

Texas Eagle

Keystone

Southwest Chief

Cardinal

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Sunset Limited

Gulf Coast Limited

138%

133%

125% 125%

113%

100%

92% 92% 92% 92%

90% 89% 89% 88% 87%

84% 84%

81% 79%

73% 72% 72%

67% 67% 67%

58% 57% 57% 57% 55%

52% 52% 51% 50% 49% 48% 47%

46% 44% 43% 42% 40%

38%

34%

32%

22%

20%

0%

Twin Cities-Milwaukee-Chicago
FRA Quarterly Report

FY23 Q3 Page 53

V. Quarterly Reporting Data Categories 

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 147% 147%

California Zephyr 61% 61%

Capitol Limited 55% 55%

Cardinal 44% 44%

City of New Orleans 59% 59%

Coast Starlight 64% 64%

Crescent 60% 60%

Empire Builder 72% 72%

Lake Shore Ltd 61% 61%

Palmetto 89% 89%

Silver Meteor 69% 69%

Silver Star 52% 52%

Southwest Chief 46% 46%

Sunset Limited 26% 26%

Texas Eagle 50% 50%

Northeast Corridor

Acela Express 172% 172%

NEC Special Trains 54% 54%

Northeast Regional 169% 169%

State Supported

Adirondack 37% 112%

Berkshire Flyer 13% 106%

Blue Water 38% 78%

Capitol Corridor 46% 112%

Carolinian 93% 105%

Cascades 70% 115%

Downeaster 62% 110%

Empire South 113% 90%

Empire West/Maple Leaf 57% 108%

Ethan Allen 35% 136%

Twin Cities-Milwaukee-Chicago 0% 0%

Gulf Coast Limited 0% 0%

Heartland Flyer 36% 109%

Hiawatha 61% 61%

Illini / Saluki 36% 36%

Illinois Zephyr/Carl Sandburg 25% 25%

Keystone 35% 52%

Lincoln Service 52% 52%

Missouri River Runner 43% 162%

New Haven - Springfield 30% 71%

Non-NEC Special Trains 11% 11%

Pacific Surfliner 45% 90%

Pennsylvanian 69% 108%

Pere Marquette 43% 104%

Piedmont 55% 113%

San Joaquin 33% 99%

Vermonter 32% 102%

Washington-Lynchburg/Roanoke 84% 59%

Washington-Newport News 73% 81%

Washington-Norfolk 77% 64%

Washington-Richmond 56% 82%

Wolverine 55% 108%

System-Wide

National Train Service 94% 105%

System-wide (Total Amtrak) 77% 86%
FY23 Q3 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 17. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

Service Line & Route

Avoidable Operating Expenses Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Twin Cities-Milwaukee-Chicago 

Gulf Coast Limited

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

147%

61%

55%

44%

59%

64%

60%

72%

61%

89%

69%

52%

46%

26%

50%

172%

169%

37%

13%

38%

46%

93%

70%

62%

113%

57%

35%

0%

0%

36%

61%

36%

25%

35%

52%

43%

30%

45%

69%

43%

55%

33%

32%

84%

73%

77%

56%

55%

147%

61%

55%

44%

59%

64%

60%

72%

61%

89%

69%

52%

46%

26%

50%

172%

169%

112%

106%

78%

112%

105%

115%

110%

90%

108%

136%

0%

0%

109%

61%

36%

25%

52%

52%

162%

71%

90%

108%

104%

113%

99%

102%

59%

81%

64%

82%

108%

Without State Operating Payments With State Operating Payments
FY23 Q3 Page 55

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Route

Without State Operating Payments With State Operating Payments

0%

50%

100%

150%

Route

Avoidable Operating Expenses Covered by Passenger Revenue

Acela Express

Northeast Regional

Auto Train

Empire South

Carolinian

Palmetto

Washington-Lynchburg/Roanoke

Washington-Norfolk

Washington-Newport News

Empire Builder

Cascades

Silver Meteor

Pennsylvanian

Coast Starlight

Downeaster

Hiawatha

California Zephyr

Lake Shore Ltd

Crescent

City of New Orleans

Empire West/Maple Leaf

Washington-Richmond

Wolverine

Capitol Limited

Piedmont

Silver Star

Lincoln Service

Texas Eagle

Capitol Corridor

Southwest Chief

Pacific Surfliner

Cardinal

Pere Marquette

Missouri River Runner

Blue Water

Adirondack

Illini / Saluki

Heartland Flyer

Keystone

Ethan Allen

San Joaquin

Vermonter

New Haven - Springfield

Sunset Limited

Illinois Zephyr/Carl Sandburg

Berkshire Flyer

Gulf Coast Limited

Great River Hiawatha

172%

169%

147%

113%

93%

89%

84%

77%

73%

72%

70%

69%

69%

64%

62%

61%

61%

61%

60%

59%

57%

56%

55%

55%

55%

52%

52%

50%

46%

46%

45%

44%

43%

43%

38%

37%

36%

36%

35%

35%

33%

32%

30%

26%

25%

13%

0%

0%

172%

169%

147%

90%

105%

89%

59%

64%

81%

72%

115%

69%

108%

64%

110%

61%

61%

61%

60%

59%

108%

82%

108%

55%

113%

52%

52%

50%

112%

46%

90%

44%

104%

162%

78%

112%

36%

109%

52%

136%

99%

102%

71%

26%

25%

106%

0%

0%

Without State Operating Payments With State Operating Payments

Twin Cities-Milwaukee-Chicago
FRA Quarterly Report

FY23 Q3 Page 56

V. Quarterly Reporting Data Categories 

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 123% 123%

California Zephyr 47% 47%

Capitol Limited 42% 42%

Cardinal 33% 33%

City of New Orleans 47% 47%

Coast Starlight 51% 51%

Crescent 48% 48%

Empire Builder 56% 56%

Lake Shore Ltd 50% 50%

Palmetto 70% 70%

Silver Meteor 56% 56%

Silver Star 43% 43%

Southwest Chief 37% 37%

Sunset Limited 19% 19%

Texas Eagle 41% 41%

Northeast Corridor

Acela Express 131% 131%

NEC Special Trains 21% 21%

Northeast Regional 122% 122%

State Supported

Adirondack 30% 91%

Berkshire Flyer 7% 56%

Blue Water 32% 66%

Capitol Corridor 37% 88%

Carolinian 76% 86%

Cascades 55% 91%

Downeaster 48% 85%

Empire South 87% 69%

Empire West/Maple Leaf 48% 90%

Ethan Allen 29% 112%

Twin Cities-Milwaukee-Chicago 0% 0%

Gulf Coast Limited 0% 0%

Heartland Flyer 26% 79%

Hiawatha 54% 54%

Illini / Saluki 31% 31%

Illinois Zephyr/Carl Sandburg 22% 22%

Keystone 26% 39%

Lincoln Service 45% 45%

Missouri River Runner 36% 137%

New Haven - Springfield 24% 56%

Non-NEC Special Trains 5% 5%

Pacific Surfliner 36% 72%

Pennsylvanian 53% 83%

Pere Marquette 36% 89%

Piedmont 44% 91%

San Joaquin 27% 82%

Vermonter 25% 80%

Washington-Lynchburg/Roanoke 68% 47%

Washington-Newport News 59% 65%

Washington-Norfolk 60% 51%

Washington-Richmond 45% 66%

Wolverine 45% 89%

System-Wide

National Train Service 73% 81%

System-wide (Total Amtrak) 59% 65%
FY23 Q3 Page 57

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 19. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Service Line & Route

Fully Allocated Costs Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Twin Cities-Milwaukee-Chicago

Gulf Coast Limited

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northe... State Supported

123%

47%

42%

33%

47%

51%

48%

56%

50%

70%

56%

43%

37%

19%

41%

131%

122%

30%

7%

32%

37%

76%

55%

48%

87%

48%

29%

0%

0%

26%

54%

31%

22%

26%

45%

36%

24%

36%

53%

36%

44%

27%

25%

68%

59%

60%

45%

45%

123%

47%

42%

33%

47%

51%

48%

56%

50%

70%

56%

43%

37%

19%

41%

131%

122%

91%

56%

66%

88%

86%

91%

85%

69%

90%

112%

0%

0%

79%

54%

31%

22%

39%

45%

137%

56%

72%

83%

89%

91%

82%

80%

47%

65%

51%

66%

89%

Without State Operating Payments With State Operating Payments
FY23 Q3 Page 58

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Without State Operating Payments With State Operating Payments

0%

20%

40%

60%

80%

100%

120%

140%

Route

Fully Allocated Costs Covered by Passenger Revenue

Acela Express

Auto Train

Northeast Regional

Empire South

Carolinian

Palmetto

Washington-Lynchburg/Roanoke

Washington-Norfolk

Washington-Newport News

Empire Builder

Silver Meteor

Cascades

Hiawatha

Pennsylvanian

Coast Starlight

Lake Shore Ltd

Crescent

Downeaster

Empire West/Maple Leaf

City of New Orleans

California Zephyr

Wolverine

Washington-Richmond

Lincoln Service

Piedmont

Silver Star

Capitol Limited

Texas Eagle

Southwest Chief

Capitol Corridor

Pere Marquette

Pacific Surfliner

Missouri River Runner

Cardinal

Blue Water

Illini / Saluki

Adirondack

Ethan Allen

San Joaquin

Keystone

Heartland Flyer

Vermonter

New Haven - Springfield

Illinois Zephyr/Carl Sandburg

Sunset Limited

Berkshire Flyer

Gulf Coast Limited

Great River Hiawatha

131%

123%

122%

87%

76%

70%

68%

60%

59%

56%

56%

55%

54%

53%

51%

50%

48%

48%

48%

47%

47%

45%

45%

45%

44%

43%

42%

41%

37%

37%

36%

36%

36%

33%

32%

31%

30%

29%

27%

26%

26%

25%

24%

22%

19%

7%

0%

0%

131%

123%

122%

69%

86%

70%

47%

51%

65%

56%

56%

91%

54%

83%

51%

50%

48%

85%

90%

47%

47%

89%

66%

45%

91%

43%

42%

41%

37%

88%

89%

72%

137%

33%

66%

31%

91%

112%

82%

39%

79%

80%

56%

22%

19%

56%

0%

0%

Without State Operating Payments With State Operating Payments

Twin Cities-Milwaukee-Chicago
FRA Quarterly Report

FY23 Q3 Page 59

V. Quarterly Reporting Data Categories 

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 159 74,830

California Zephyr 144 80,632

Capitol Limited 94 31,005

Cardinal 101 22,742

City of New Orleans 159 63,249

Coast Starlight 155 83,545

Crescent 126 72,849

Empire Builder 160 93,127

Lake Shore Ltd 184 89,110

Palmetto 154 90,162

Silver Meteor 168 80,521

Silver Star 142 92,010

Southwest Chief 156 70,010

Sunset Limited 96 18,766

Texas Eagle 157 73,498

Northeast Corridor

Acela Express 196 779,022

Northeast Regional 322 2,390,046

State Supported

Adirondack 73 18,106

Berkshire Flyer 13 302

Blue Water 148 43,538

Capitol Corridor 77 281,222

Carolinian 218 83,487

Cascades 134 194,509

Downeaster 87 131,798

Empire South 194 321,954

Empire West/Maple Leaf 120 115,428

Ethan Allen 55 19,792

Heartland Flyer 84 17,606

Hiawatha 128 169,593

Illini / Saluki 104 69,568

Illinois Zephyr/Carl Sandburg 57 32,421

Keystone 90 311,450

Lincoln Service 135 135,511

Missouri River Runner 74 40,381

New Haven - Springfield 55 107018

Pacific Surfliner 113 371,260

Pennsylvanian 163 49,182

Pere Marquette 104 22,028

Piedmont 84 67,435

San Joaquin 93 220,102

Vermonter 64 26,716

Washington-Lynchburg/

Roanoke

130 81,230

Washington-Newport News 152 87,708

Washington-Norfolk 138 118,435

Washington-Richmond 139 34,463

Wolverine 154 115,228

System-Wide

National Train Service 164 7,492,595

System-wide (Total Amtrak) 164 7,492,595
FY23 Q3 Page 60

FRA Quarterly Report V. Quarterly Reporting Data Categories

Power BI Desktop

0.0M

0.5M

1.0M

1.5M

2.0M

Service Line & Route

Total Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

73K

87K

26K

18K

52K

62K

61K

73K

69K

66K

66K

84K

51K

18K

65K

634K

1,849K

0K0K

34K

182K

68K

121K

107K

271K

93K

19K

16K

122K

65K

22K

233K

110K

31K

90K

299K

41K

19K

67K

180K

21K

71K

75K

97K

28K

75K

81K

86K

31K

23K

63K

84K

73K

93K

89K

90K

81K

92K

70K

19K

73K

779K

2,390K

18K

0K

44K

281K

83K

195K

132K

322K

115K

20K

18K

170K

70K

32K

311K

136K

40K

107K

371K

49K

22K

67K

220K

27K

81K

88K

118K

34K

115K

FY23 Q2 FY23 Q3

Figure 21. Total Ridership by Service Line and Route
FY23 Q3 Page 61

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 22. Total Ridership by Route

Power BI Desktop

0.0M

0.5M

1.0M

1.5M

2.0M

Route

Total Ridership

Northeast Regio...

Acela Express

Pacific Surfliner

Empire South

Keystone

Capitol Corridor

San Joaquin

Cascades

Hiawatha

Lincoln Service

Downeaster

Washington-Norfolk

Empire West/Maple Leaf

Wolverine

New Haven - Springfield

Empire Builder

Silver Star

Palmetto

Lake Shore Ltd

Washington-Newport News

Coast Starlight

Carolinian

Washington-Lynchburg/Roanoke

California Zephyr

Silver Meteor

Auto Train

Texas Eagle

Crescent

Southwest Chief

Illini / Saluki

Piedmont

City of New Orleans

Pennsylvanian

Blue Water

Missouri River Runner

Washington-Richmond

Illinois Zephyr/Carl Sandburg

Capitol Limited

Vermonter

Cardinal

Pere Marquette

Ethan Allen

Sunset Limited

Adirondack

Heartland Flyer

Berkshire Flyer

1,849K

634K

299K

271K

233K

182K

180K

121K

122K

110K

107K

97K

93K

86K

90K

73K

84K

66K

69K

75K

62K

68K

71K

87K

66K

73K

65K

61K

51K

65K

67K

52K

41K

34K

31K

28K

22K

26K

21K

18K

19K

19K

18K

0K

16K

0K

2,390K

779K

371K

322K

311K

281K

220K

195K

170K

136K

132K

118K

115K

115K

107K

93K

92K

90K

89K

88K

84K

83K

81K

81K

81K

75K

73K

73K

70K

70K

67K

63K

49K

44K

40K

34K

32K

31K

27K

23K

22K

20K

19K

18K

18K

0K

FY23 Q2 FY23 Q3
FY23 Q3 Page 62

FRA Quarterly Report V. Quarterly Reporting Data Categories

Power BI Desktop

0

100

200

300

400

Service Line & Route

Average Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Berkshire Flyer

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

399

106

83

84

129

125

106

109

139

114

144

132

116

92

136

183

259

120

57

173

104

77

162

92

59

79

97

95

44

72

108

60

47

100

137

91

83

80

55

119

131

113

113

122

159

144

94

101

159

155

126

160

184

154

168

142

156

96

157

196

322

73

13

148

77

218

134

87

194

120

55

84

128

104

57

90

135

74

55

113

163

104

84

93

64

130

152

138

139

154

FY23 Q2 FY23 Q3

Figure 23. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route
FY23 Q3 Page 63

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Route

FY22 Q1 FY22 Q2 Power BI Desktop

0

100

200

300

400

Route

Average Ridership

Northeast Regio...

Carolinian

Acela Express

Empire South

Lake Shore Ltd

Silver Meteor

Pennsylvanian

Empire Builder

Auto Train

City of New Orleans

Texas Eagle

Southwest Chief

Coast Starlight

Palmetto

Wolverine

Washington-Newport News

Blue Water

California Zephyr

Silver Star

Washington-Richmond

Washington-Norfolk

Lincoln Service

Cascades

Washington-Lynchburg/Roanoke

Hiawatha

Crescent

Empire West/Maple Leaf

Pacific Surfliner

Pere Marquette

Illini / Saluki

Cardinal

Sunset Limited

Capitol Limited

San Joaquin

Keystone

Downeaster

Heartland Flyer

Piedmont

Capitol Corridor

Missouri River Runner

Adirondack

Vermonter

Illinois Zephyr/Carl Sandburg

Ethan Allen

New Haven - Springfield

Berkshire Flyer

259

173

183

162

139

144

137

109

399

129

136

116

125

114

122

131

120

106

132

113

113

108

104

119

97

106

92

100

91

95

84

92

83

80

72

77

79

83

57

60

55

44

59

47

322

218

196

194

184

168

163

160

159

159

157

156

155

154

154

152

148

144

142

139

138

135

134

130

128

126

120

113

104

104

101

96

94

93

90

87

84

84

77

74

73

64

57

55

55

13

FY23 Q2 FY23 Q3
FY23 Q3 Page 64

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefts metrics are reported annually, and they were included for the frst time in the FY 2022 

frst quarter report, covering all of FY 2021. Data for FY 2022 are available at railroads.dot.gov.

Table 22. Public Benefts Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data is available for download at railroads.dot.

gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data is available for download at railroads.dot.

gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data is available for download at railroads.dot.

gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data is available for download at railroads.dot.

gov.
FY23 Q3 Page 65

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 23. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela 2103 93.8% Acela 2226 92.0% Capitol Corridor 524 87.8%

2104 72.6% 2248 79.3% 525 97.7%

2107 96.3% 2249 79.2% 527 94.2%

2121 74.2% 2250 84.1% 528 78.0%

2122 81.2% 2251 86.5% 529 79.1%

2126 81.1% 2252 77.9% 531 82.8%

2128 93.1% 2253 72.2% 532 93.8%

2150 77.6% 2254 62.1% 534 92.8%

2151 89.0% 2255 69.1% 536 96.0%

2152 60.1% 2256 60.4% 538 80.9%

2153 88.0% 2257 45.8% 540 96.2%

2154 73.9% 2258 92.1% 541 78.7%

2155 86.6% 2259 60.2% 542 97.3%

2158 75.8% 2260 80.0% 543 87.7%

2159 79.5% 2263 70.9% 544 94.9%

2160 81.7% 2265 71.3% 545 91.5%

2163 84.1% 2271 60.2% 546 86.9%

2164 74.2% 2275 93.8% 547 86.4%

2165 63.9% 2290 63.8% 548 97.7%

2167 75.3% 2292 55.7% 549 91.5%

2168 82.1% Adirondack 68 59.1% 551 94.0%

2169 82.0% 69 71.9% 720 97.1%

2170 81.3% Auto Train 52 59.4% 723 92.2%

2172 82.2% 53 65.5% 724 84.5%

2173 81.3% Berkshire Flyer 1234 0.0% 727 100.0%

2175 65.9% 1235 92.4% 728 78.6%

2190 86.4% 1244 34.3% 729 75.7%

2193 84.2% 1245 66.7% 732 84.3%

2203 100.0% Blue Water 364 76.4% 733 77.2%

2205 92.3% 365 46.4% 734 99.4%

2213 100.0% California Zephyr 5 26.2% 736 70.3%

2216 75.5% 6 17.0% 737 81.9%

2218 100.0% Capitol Corridor 521 94.5% 738 100.0%

2222 100.0% 522 93.9% 741 72.1%

2224 79.7% 523 93.0% 742 95.5%
FY23 Q3 Page 66

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Capitol Corridor 743 80.7% Downeaster 681 88.7% Hiawatha 336 93.3%

744 93.5% 682 87.0% 337 84.8%

745 87.2% 683 71.4% 338 79.5%

746 99.1% 684 73.9% 339 88.8%

747 90.9% 685 92.2% 340 92.0%

748 82.5% 686 80.5% 341 95.6%

749 97.6% 687 87.2% 342 87.9%

751 87.4% 688 83.1% 343 100.0%

Capitol Ltd 29 74.4% 689 96.7% Illini / Saluki 390 74.2%

30 73.7% 690 100.0% 391 77.2%

Cardinal 50 39.1% 691 95.8% 392 59.7%

51 73.6% 692 87.0% 393 82.7%

Carl Sandburg / 

Illinois Zephyr

380 86.9% 693 79.0% Keystone 600 93.9%

381 74.0% 694 71.3% 601 96.7%

382 65.6% 695 96.2% 605 96.9%

383 72.8% 696 69.7% 607 94.3%

Carolinian 79 62.4% 697 76.7% 609 95.6%

80 46.7% 698 71.0% 610 100.0%

Cascades 500 52.4% 699 82.8% 611 100.0%

503 73.1% 1689 93.5% 612 100.0%

504 80.1% Empire Builder 7 55.3% 615 89.1%

505 63.5% 8 38.6% 618 97.8%

507 71.3% 27 61.9% 620 94.6%

508 53.6% 28 62.9% 622 97.5%

516 48.4% Ethan Allen Express 290 55.1% 624 81.2%

517 65.4% 291 80.1% 637 93.1%

518 59.1% Heartland Flyer 821 77.0% 639 92.2%

519 66.5% 822 68.2% 640 94.8%

City Of New 

Orleans

58 78.9% Hiawatha 329 93.5% 641 98.2%

59 79.9% 330 97.3% 642 97.3%

Coast Starlight 11 71.6% 331 84.7% 643 96.4%

14 51.9% 332 83.7% 644 93.2%

Crescent 19 47.3% 333 89.7% 645 92.4%

20 38.7% 334 87.7% 646 86.8%

Downeaster 680 95.3% 335 89.8% 647 96.5%
FY23 Q3 Page 67

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Keystone 648 88.7% Lincoln Service 307 81.8% On Spine Northeast 

Regional

128 100.0%

649 90.7% Maple Leaf 63 74.1% 129 80.9%

650 96.6% 64 65.6% 130 92.6%

651 90.6% Missouri 311 71.3% 132 81.7%

652 98.9% 316 57.9% 135 67.2%

653 84.6% New York - Albany 232 78.9% 137 71.8%

654 95.0% 233 58.5% 139 78.9%

655 89.8% 234 98.0% 140 68.4%

656 97.6% 235 81.0% 148 87.2%

657 94.5% 236 89.2% 149 94.7%

658 100.0% 237 62.7% 150 72.3%

660 95.9% 238 89.4% 152 70.9%

661 97.4% 239 94.5% 154 70.0%

662 90.4% 240 84.6% 155 99.9%

663 93.8% 241 83.6% 159 25.9%

664 100.0% 243 87.4% 160 79.1%

665 96.7% 244 80.7% 161 43.6%

666 98.2% 246 100.0% 162 75.6%

667 96.9% 250 92.5% 163 79.7%

669 89.5% 253 48.1% 165 55.7%

670 92.8% 256 88.9% 166 81.5%

671 99.6% 259 86.5% 167 91.0%

672 89.2% 260 92.7% 168 72.2%

674 90.5% 261 98.1% 169 87.3%

Lake Shore Ltd 48 72.5% New York - Niagara 

Falls

280 89.5% 170 87.7%

49 63.5% 281 67.6% 172 79.2%

448 69.3% 283 51.1% 173 72.8%

449 79.6% 284 87.8% 175 56.4%

Lincoln / Missouri 318 61.9% On Spine Northeast 

Regional

111 94.8% 177 83.2%

319 61.9% 120 73.2% 178 92.7%

Lincoln Service 300 81.2% 121 92.6% 179 94.6%

301 83.4% 122 73.0% 180 93.0%

302 87.2% 123 86.1% 182 85.0%

305 83.2% 126 83.2% 184 89.1%

306 76.9% 127 82.0% 185 84.2%
FY23 Q3 Page 68

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

On Spine 

Northeast 

Regional

189 92.1% Pacific Surfliner 1579 100.0% Richmond / Newport 

News / Norfolk

96 48.8%

190 88.2% 1584 100.0% 99 63.8%

192 73.7% 1585 100.0% 124 66.4%

193 79.8% 1590 77.5% 125 74.4%

196 91.2% 1594 49.8% 138 42.6%

Pacific Surfliner 562 86.5% 1765 100.0% 153 92.0%

564 83.3% 1769 100.0% 157 66.7%

567 81.7% 1770 87.0% 158 67.4%

572 80.9% 1774 61.2% 164 72.7%

573 96.5% 1777 100.0% 174 71.0%

580 88.4% 1784 60.7% 186 72.3%

581 94.4% 1785 90.6% 194 64.0%

583 95.6% Palmetto 89 62.6% 195 66.6%

586 93.6% 90 48.7% Roanoke 66 76.6%

587 78.7% Pennsylvanian 42 79.3% 141 84.0%

588 82.0% 43 77.8% 145 74.6%

591 89.7% Pere Marquette 370 89.9% 147 80.2%

595 83.5% 371 96.0% 151 86.3%

761 78.2% Piedmont 73 66.5% 156 69.7%

765 82.1% 74 60.4% 171 68.3%

769 81.0% 75 47.3% 176 80.3%

770 81.2% 76 57.5% San Joaquins 702 50.8%

774 76.6% 77 70.7% 703 51.2%

777 75.3% 78 66.6% 710 68.6%

784 79.7% Richmond / Newport 

News / Norfolk

65 77.1% 711 74.7%

785 75.3% 67 87.9% 712 56.9%

790 83.0% 82 88.1% 713 40.6%

794 39.8% 84 59.2% 714 60.7%

1561 100.0% 85 77.3% 715 35.8%

1562 95.1% 86 63.6% 716 58.4%

1565 100.0% 87 60.3% 717 48.5%

1567 89.8% 88 79.1% 718 59.7%

1570 100.0% 93 83.7% 719 49.4%

1574 90.9% 94 71.4% Silver Meteor 97 52.1%

1577 82.9% 95 80.7% 98 41.7%
FY23 Q3 Page 69

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP

Silver Star 91 50.8% Springfield Shuttles 497 99.2%

92 45.7% 499 73.3%

Southwest Chief 3 32.1% Sunset Ltd 1 38.1%

4 23.5% 2 31.8%

Springfield 

Shuttles

136 91.7% Texas Eagle 21 61.1%

143 82.0% 22 50.0%

146 84.2% Vermonter 54 87.4%

400 100.0% 55 72.6%

405 99.6% 56 78.9%

409 100.0% 57 91.1%

412 100.0% Wolverine 350 74.5%

416 100.0% 351 81.8%

417 95.5% 352 62.5%

432 82.2% 353 86.2%

450 87.8% 354 65.0%

451 100.0% 355 72.6%

453 100.0%

460 74.7%

461 94.4%

463 100.0%

464 70.3%

465 85.9%

467 100.0%

470 80.1%

471 96.3%

473 97.6%

474 74.6%

475 98.0%

476 83.0%

478 86.6%

479 96.3%

488 74.7%

490 97.9%

494 88.9%

495 92.7%
FY23 Q3 Page 70

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 24: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Resp. Delay Route Minutes Train CTI CTP DBB DCS DDA DET DMW DSR FTI PBB PET PSR PTI RTE SMW Total ADA CAR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela 2103 12 27 9 24 5 6 6 10 6 12 117 26 7 12 4 49 166

2104 25 15 10 15 40 7 32 2 146 5 63 12 102 11 13 6 212 358

2107 38 12 12 14 3 8 9 16 112 5 92 14 3 1 115 227

2121 34 19 16 8 20 7 3 107 6 70 6 82 189

2122 109 31 22 24 63 28 56 333 3 16 79 11 25 30 3 6 72 245 578

2126 28 21 7 2 7 37 1 21 35 190 349 12 24 43 10 21 3 37 150 499

2128 70 7 6 10 5 25 123 4 8 12 135

2150 82 8 144 6 41 14 17 28 11 33 384 5 131 45 58 6 4 9 14 272 656

2151 22 54 18 34 12 22 18 13 193 7 50 5 81 39 2 12 196 389

2152 335 4 172 15 59 59 25 98 10 36 813 33 37 44 52 18 7 3 194 1,007

2153 45 4 142 13 18 6 5 8 18 59 318 7 27 6 19 96 5 3 27 190 508

2154 80 19 138 12 50 45 11 55 15 76 501 4 88 80 71 110 28 12 6 399 900

2155 23 5 92 13 8 12 59 28 240 64 57 25 31 67 3 28 275 515

2158 65 10 127 27 92 21 103 126 571 39 141 215 103 4 15 27 61 605 1,176

2159 59 7 80 16 30 14 5 37 68 316 19 28 11 13 142 4 32 2 7 258 574

2160 64 93 39 7 55 2 24 60 116 460 23 109 165 67 6 84 15 469 929

2163 35 86 80 23 23 6 65 15 333 23 37 67 117 14 2 6 266 599

2164 33 18 157 78 31 54 25 72 7 47 522 28 41 104 80 91 22 1 59 426 948

2165 96 26 82 94 34 92 20 141 67 71 723 17 6 8 40 79 3 27 2 4 25 211 934

2167 71 34 46 17 6 5 40 37 256 11 16 71 71 81 10 5 34 17 316 572

2168 9 31 76 79 10 91 36 32 19 383 29 29 61 36 4 12 2 2 175 558

2169 70 45 107 9 11 8 31 5 61 347 4 24 55 78 8 12 181 528

2170 38 16 4 95 9 159 9 48 23 32 68 501 9 111 7 32 60 12 5 4 7 3 10 260 761

2172 62 32 5 31 35 68 45 59 60 397 12 98 144 48 71 9 25 11 418 815

2173 104 24 94 86 3 19 26 50 108 514 7 7 5 122 62 5 19 84 6 65 382 896

2175 57 10 78 13 35 4 38 235 5 92 5 105 35 21 6 4 6 112 391 626

2190 25 2 100 17 5 2 18 7 2 178 54 27 10 33 1 8 7 140 318

2193 15 11 2 3 16 6 53 21 23 18 51 113 166

2203 4 2 5 11 11

2205 15 14 6 6 41 4 22 13 39 80

2216 15 11 2 3 34 65 4 80 2 86 151

2218 5 1 6 6

2222 5 5 9 10 29 1 2 3 32

2224 4 1 4 21 30 9 7 24 15 2 57 87
FY23 Q3 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total 

Amtrak 

Resp. Delay 

Mins.

Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela 2226 17 17 17

2248 10 16 5 62 42 18 8 53 128 342 7 41 133 33 214 556

2249 16 3 11 16 46 5 17 39 18 3 7 89 135

2250 22 55 14 15 5 29 2 82 224 16 10 67 2 7 102 326

2251 20 8 1 2 2 28 61 7 14 29 3 5 58 119

2252 29 15 31 56 1 24 6 24 3 148 337 16 19 46 39 3 6 2 131 468

2253 28 21 19 13 3 4 7 93 50 238 28 32 9 62 3 39 173 411

2254 31 8 17 38 19 14 37 28 134 326 21 36 63 62 7 3 35 227 553

2255 30 6 107 21 11 11 102 288 14 12 246 62 22 8 7 9 380 668

2256 1 4 5 3 3 8

2257 11 19 22 2 5 80 139 21 20 11 61 2 115 254

2258 4 3 40 33 80 1 28 1 11 18 2 5 66 146

2259 17 11 1 4 79 112 5 17 8 13 18 44 105 217

2260 1 17 3 7 3 8 3 53 95 15 16 8 19 21 6 2 87 182

2263 7 72 5 12 24 120 8 4 5 3 20 140

2265 10 37 3 6 27 83 3 2 13 18 101

2271 2 54 2 5 22 6 56 147 5 9 19 8 6 4 51 198

2275 7 74 19 2 5 2 35 144 1 3 4 148

2290 93 19 1 21 27 161 7 23 5 3 38 199

2292 9 11 98 13 10 2 6 149 5 9 6 20 169

Adirondack 68 91 31 166 20 308 73 47 18 38 172 32 48 91 239 758 1,066

69 22 6 137 89 7 86 111 10 468 89 14 167 240 79 91 49 248 977 1,445

Auto Train 52 179 285 34 729 122 244 629 2,222 2,222

53 122 264 479 170 182 511 1,728 1,728

Berkshire Flyer 1234 34 34 177 3 14 48 242 276

1235 14 7 5 26 1 21 3 13 12 19 34 103 129

1244 18 15 33 3 23 14 11 19 2 4 10 86 119

1245 23 13 36 - - 36

Blue Water 364 17 59 450 3 5 14 548 141 90 7 213 121 13 45 45 242 231 1,148 1,696

365 7 76 9 427 17 107 12 655 265 81 53 170 561 26 378 1,534 2,189

California Zephyr 5 17 26 43 366 877 1,237 1,124 401 103 882 1,231 1,933 8,154 8,197

6 10 8 26 4 48 448 460 78 1,276 1,430 268 979 703 2,366 2,304 10,312 10,360

Capitol Corridor 521 10 8 33 81 52 12 52 248 248

522 12 73 37 52 27 8 209 209

523 6 9 23 14 6 7 55 120 120
FY23 Q3 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train ADA CAR CCR CON ENG HLD INJ ITI OTH SVS SYS Total

Capitol Corridor 524 35 4 1 5 16 39 28 6 73 207 207

525 5 14 10 13 15 6 7 70 70

527 16 4 13 18 18 2 73 144 144

528 55 5 43 58 50 6 32 249 249

529 48 26 56 51 47 23 284 535 535

531 24 4 33 16 6 83 83

532 56 1 47 14 40 2 34 2 25 221 221

534 15 21 6 9 40 3 7 8 109 109

536 16 9 4 2 44 75 75

538 52 19 2 53 22 79 327 166 720 720

540 4 11 1 8 48 72 72

541 66 16 4 5 94 25 85 88 383 383

542 40 2 20 3 12 35 10 7 19 148 148

543 36 4 24 12 13 7 10 106 106

544 31 8 4 6 2 3 67 2 16 139 139

545 35 6 5 34 10 3 93 93

546 21 45 5 50 122 16 259 259

547 37 112 6 55 12 63 20 8 38 351 351

548 2 4 13 18 24 49 110 110

549 2 2 14 20 1 5 44 44

551 14 4 3 6 10 2 23 62 62

720 10 3 5 6 24 24

723 4 2 26 8 4 44 44

724 17 5 43 22 11 51 13 162 162

727 16 4 5 23 12 4 12 76 76

728 30 25 34 27 2 21 139 139

729 29 7 2 25 25 12 58 158 158

732 25 1 3 2 40 13 35 119 119

733 7 8 2 33 50 50

734 9 7 2 2 13 2 35 35

736 31 48 7 20 17 42 76 7 248 248

737 14 8 15 7 32 31 107 107

738 6 18 1 20 1 11 57 57

741 34 10 19 32 41 1 39 176 176

742 4 2 39 12 16 5 78 78
FY23 Q3 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSC PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol Corridor 743 57 7 12 28 59 8 171 171

744 3 1 7 7 20 38 15 91 91

745 28 16 6 4 33 87 87

746 2 4 5 8 4 23 23

747 29 1 18 4 2 13 67 67

748 4 8 7 17 4 18 82 12 152 152

749 7 5 1 1 14 14

751 2 1 3 6 6 31 49 49

Capitol Ltd 29 8 16 17 21 62 82 28 62 180 304 134 141 27 291 1,249 1,311

30 6 56 29 14 14 12 33 164 111 45 89 238 246 21 159 80 238 1,227 1,391

Cardinal 50 18 84 2 7 13 32 148 14 51 369 176 95 20 385 149 26 244 430 398 437 2,360 2,729

51 32 13 14 10 4 13 1 119 206 264 18 118 66 153 455 43 279 1,396 1,602

Carl Sandburg / 

Illinois Zephyr

380 2 2 2 7 13 148 11 100 257 32 94 642 655

381 10 10 51 38 24 24 35 113 285 295

382 5 2 7 78 17 26 40 54 4 34 253 260

383 4 2 3 9 94 27 84 166 72 27 31 501 510

Carolinian 79 6 3 6 41 252 10 3 1 28 2 352 1,133 22 365 591 115 8 87 417 1,014 3,752 4,104

80 32 8 5 50 26 13 72 10 25 241 874 59 166 827 73 121 52 60 954 3,186 3,427

Cascades 500 302 41 18 135 237 100 416 152 471 1,872 1,872

503 207 10 21 67 118 178 21 222 22 675 1,541 1,541

504 126 39 6 9 223 123 152 64 172 914 914

505 350 128 43 23 266 128 5 44 144 2 609 1,742 1,742

507 133 86 21 41 99 72 179 23 95 749 749

508 226 3 4 121 197 61 183 8 609 1,412 1,412

516 55 70 6 66 143 50 2 71 463 463

517 209 98 28 89 186 192 8 351 1,161 1,161

518 172 104 183 112 155 13 206 38 216 1,199 1,199

519 30 56 122 24 67 35 334 334

City Of New 

Orleans

58 8 45 68 1 122 355 87 333 717 136 106 194 924 2,852 2,974

59 5 - 10 15 263 379 28 368 700 24 410 220 491 578 3,461 3,476

Coast Starlight 11 376 202 191 861 651 43 35 404 970 1,329 5,062 5,062

14 309 226 396 401 1,055 88 70 823 798 1,801 5,967 5,967

Crescent 19 20 27 34 84 27 3 67 48 3 313 911 137 2 554 828 140 80 11 246 1,068 1,827 5,804 6,117

20 43 6 86 45 86 8 212 15 65 566 1,284 247 482 1,068 98 7 379 534 1,756 5,855 6,421

Downeaster 680 3 27 8 8 46 46
FY23 Q3 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI DCS DMW DSR FTI PTI RTE Total ADA CAR CCR CON CTC ENG HLD INJ ITI OTH SVS SYS Total

Downeaster 681 10 7 22 14 4 14 71 71

682 29 58 15 4 106 106

683 20 166 27 7 58 278 278

684 12 27 33 2 92 166 166

685 12 58 85 4 25 184 184

686 18 9 25 38 4 4 98 98

687 12 78 34 50 4 9 187 187

688 10 28 12 71 2 123 123

689 5 2 4 44 11 66 66

690 12 8 4 24 24

691 10 13 7 3 19 52 52

692 21 29 9 3 62 62

693 10 7 12 3 12 11 55 55

694 14 41 55 55

695 16 22 10 2 50 50

696 10 13 19 42 42

697 12 10 46 2 70 70

698 5 2 8 9 5 29 29

699 2 11 13 13

1689 2 18 3 23 23

Empire Builder 7 13 67 3 11 94 251 676 12 1,408 1,164 28 7 254 765 2,740 7,305 7,399

8 32 2 57 91 260 117 1,786 751 1,173 93 950 801 1,692 2,446 10,069 10,160

27 20 28 284 8 16 51 187 594 594

28 26 5 162 18 39 50 1,297 9 430 53 2,089 2,089

Ethan Allen 

Express

290 37 15 36 4 120 26 238 145 3 - 219 287 8 84 104 235 1,085 1,323

291 4 34 17 22 139 85 301 130 76 14 286 296 39 219 142 1,202 1,503

Heartland Flyer 821 84 7 169 2 33 295 295

822 131 47 84 85 13 2 362 362

Hiawatha 329 5 3 8 34 62 45 2 86 27 9 265 273

330 5 2 7 5 12 12 19 1 34 83 90

331 28 7 35 12 7 13 169 31 22 241 69 171 735 770

332 34 5 6 1 46 9 20 80 51 207 85 26 23 501 547

333 3 3 6 16 48 42 47 165 61 49 428 434

334 20 2 22 27 16 1 66 110 154 49 54 477 499

335 4 3 7 17 1 34 9 51 92 221 72 34 531 538
FY23 Q3 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR ENG HLD INJ ITI MTI OTH SVS SYS Total

Hiawatha 336 31 13 4 2 50 7 12 18 67 111 36 9 260 310

337 3 3 12 18 35 40 198 101 41 445 448

338 46 23 9 78 17 41 45 141 77 12 209 542 620

339 6 17 23 12 52 110 15 32 161 70 39 276 767 790

340 5 11 2 18 5 12 18 15 117 22 27 216 234

341 12 1 13 7 1 42 11 16 150 72 13 312 325

342 1 5 6 12 2 11 22 254 58 13 23 383 395

343 2 2 3 6 21 30 32

Illini / Saluki 390 14 3 13 30 277 1 82 280 28 261 48 63 232 1,272 1,302

391 20 1 22 1 44 161 105 49 180 16 54 13 549 1,127 1,171

392 1 9 2 30 8 50 183 41 372 259 15 258 53 5 530 1,716 1,766

393 2 6 12 20 141 54 227 139 49 41 111 479 1,241 1,261

Keystone 600 17 130 28 2 8 4 189 20 15 18 30 83 272

601 13 64 77 13 9 22 99

605 10 10 10

607 7 5 14 26 6 23 65 2 96 122

609 68 4 24 11 3 87 197 33 22 2 3 60 257

610 3 3 3

611 4 3 3 16 26 8 7 15 41

615 39 39 39

618 6 17 2 25 25

620 4 12 31 47 14 24 10 4 52 99

622 75 75 75

624 9 3 34 46 46

637 23 2 2 4 9 40 20 3 23 63

639 8 59 67 67

640 292 14 22 14 76 2 5 11 436 19 20 8 18 17 82 518

641 6 13 31 13 2 22 87 20 13 39 72 159

642 26 12 5 27 4 4 78 9 62 71 149

643 24 24 17 2 2 17 86 9 54 105 4 18 3 6 199 285

644 7 95 3 31 136 12 27 39 175

645 7 81 6 16 2 10 122 8 12 16 16 21 31 9 113 235

646 28 7 104 3 106 15 30 293 3 18 42 17 8 4 10 102 395

647 15 19 21 2 25 7 89 35 11 6 52 141
FY23 Q3 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DCS DDA DET DMW DSR DTR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 648 2 61 16 54 8 141 57 139 2 7 205 346

649 53 25 4 3 7 26 4 11 133 7 54 109 10 82 16 278 411

650 4 12 8 2 12 16 54 8 6 4 5 8 31 85

651 45 3 42 3 12 6 50 161 1 58 16 14 9 12 110 271

652 31 8 5 4 48 7 8 16 2 14 6 14 14 81 129

653 124 10 42 10 3 2 1 41 10 243 2 26 6 19 5 16 74 317

654 33 2 29 2 29 26 121 2 21 39 7 69 190

655 77 52 7 5 69 23 2 235 90 7 5 53 8 22 185 420

656 5 18 5 9 37 22 6 86 2 2 118 155

657 15 15 12 18 2 5 67 3 64 2 17 56 4 146 213

658 5 7 2 4 18 18

660 18 6 5 11 11 74 125 30 5 8 43 168

661 5 58 63 15 11 15 41 104

662 5 2 16 46 69 3 4 11 18 87

663 37 24 33 2 2 13 5 73 189 2 15 3 25 45 234

664 26 22 4 4 42 98 9 17 26 124

665 7 5 8 31 51 4 7 11 62

666 24 24 20 11 21 52 76

667 5 2 14 21 20 20 41

669 3 10 25 1 39 25 53 12 40 3 133 172

670 11 21 75 107 41 11 4 56 163

671 14 14 2 3 16 21 35

672 5 7 12 9 9 21

674 43 43 43

Lake Shore Ltd 48 117 63 201 57 438 189 281 57 120 783 93 360 92 561 2,536 2,974

49 163 34 3 54 1 57 79 5 396 169 107 268 740 1,151 90 297 454 445 3,721 4,117

448 25 18 312 17 372 51 9 22 117 42 91 4 336 708

449 46 473 1 520 128 3 82 111 78 41 10 67 520 1,040

Lincoln / Missouri 318 26 32 2 11 45 12 128 594 20 3 58 218 6 154 18 317 1,388 1,516

319 7 11 2 86 2 108 576 144 40 178 12 116 160 361 1,587 1,695

Lincoln Service 300 26 3 15 7 46 97 73 2 76 81 9 14 59 83 397 494

301 10 6 16 107 168 139 50 53 136 653 669

302 2 8 4 23 37 145 10 13 55 169 47 64 503 540

305 7 6 8 21 174 52 56 173 13 73 5 136 682 703

306 2 23 6 18 49 81 9 228 101 72 23 63 577 626
FY23 Q3 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Lincoln Service 307 31 13 24 68 67 166 10 69 127 14 40 493 561

Maple Leaf 63 2 87 11 48 3 35 161 347 219 28 412 318 13 9 108 432 476 2,015 2,362

64 97 35 75 141 44 392 254 10 329 413 25 168 214 1,227 2,640 3,032

Missouri 311 188 43 105 202 6 6 354 904 904

316 91 8 52 90 88 13 2 107 451 451

New York - 

Albany

232 53 34 13 2 16 118 4 30 28 62 180

233 2 3 31 31 16 41 192 316 46 112 99 7 20 13 297 613

234 16 17 4 4 12 53 10 34 2 20 4 70 123

235 40 14 25 19 5 103 8 15 64 222 14 35 358 461

236 9 37 13 45 39 143 94 27 100 10 6 237 380

237 22 11 28 23 9 93 30 14 451 97 11 15 7 625 718

238 28 17 11 252 33 341 57 3 12 67 170 2 29 29 369 710

239 3 17 11 41 51 123 11 82 7 15 54 169 292

240 17 31 146 53 247 44 12 136 35 12 239 486

241 16 29 4 6 54 2 111 30 119 75 11 8 44 287 398

243 2 3 8 5 10 21 49 22 3 26 142 61 35 12 38 339 388

244 11 48 14 29 56 16 174 25 70 39 14 30 24 202 376

246 2 2 2

250 9 7 16 41 8 2 51 67

253 39 2 18 26 85 15 5 53 6 4 83 168

256 6 10 2 18 18

259 14 21 35 2 67 4 4 37 114 149

260 3 12 2 17 3 32 23 4 62 79

261 4 4 3 3 7

New York - 

Niagara Falls

280 26 76 5 80 2 52 58 299 157 5 81 275 8 63 94 49 246 978 1,277

281 7 99 16 4 208 61 395 184 6 3 17 276 38 85 335 944 1,339

283 54 58 3 19 101 50 2 287 301 11 6 128 305 31 37 168 231 1,218 1,505

284 3 42 30 52 85 119 331 217 8 54 307 8 14 129 20 285 1,042 1,373

On Spine 

Northeast 

Regional

111 19 25 7 39 5 3 83 181 25 9 49 25 4 112 293

120 71 33 2 4 51 161 3 5 5 75 88 249

121 11 11 3 12 37 15 13 10 38 75

122 8 3 1 30 49 91 24 5 6 7 5 4 51 142

123 4 4 38 29 67 71

126 4 3 21 10 3 10 35 59 145 34 6 40 185

127 191 4 31 4 6 20 10 184 10 460 2 13 168 12 23 11 8 237 697
FY23 Q3 Page 78

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

128 4 4 4

129 108 20 4 12 4 22 2 172 4 29 39 6 40 118 290

130 21 5 115 3 13 18 13 2 10 60 3 12 275 9 2 13 10 47 61 47 189 464

132 32 31 15 5 8 2 17 45 155 8 2 26 80 15 1 13 145 300

135 1 9 4 51 7 2 36 128 238 48 8 207 34 5 21 27 350 588

137 116 8 105 78 4 17 2 14 102 100 546 112 4 7 309 23 34 17 62 568 1114

139 5 28 11 10 69 123 5 5 10 25 17 2 14 78 201

140 27 6 6 6 27 16 11 11 5 185 300 44 29 156 39 7 11 278 3 567 867

148 29 8 110 42 8 17 3 8 67 10 112 414 96 20 14 124 43 15 66 56 17 451 865

149 5 8 12 3 17 23 68 4 36 33 3 13 89 157

150 30 82 77 53 3 26 22 68 361 17 14 52 100 19 29 231 592

152 17 36 7 9 10 1 19 4 2 57 83 245 8 41 3 221 25 298 543

154 6 16 6 16 4 19 74 141 7 19 1 152 179 320

155 16 10 1 24 12 6 69 12 16 22 4 54 123

159 3 3 3

160 46 47 16 3 14 12 25 3 124 290 21 2 9 16 52 6 8 117 231 521

161 23 6 32 41 8 12 14 5 89 2 180 412 56 3 4 34 30 134 2 6 269 681

162 12 47 21 72 6 2 3 19 164 346 20 4 32 26 49 5 136 482

163 6 8 10 11 13 33 12 4 42 139 18 5 4 4 29 60 199

165 33 30 45 67 2 8 12 11 180 388 54 31 25 74 67 3 4 43 301 689

166 6 4 2 15 6 40 73 28 87 149 52 7 60 383 456

167 4 9 11 2 8 7 25 66 8 4 67 28 107 173

168 9 66 15 6 3 4 6 15 124 7 5 46 48 1 73 57 237 361

169 19 35 16 5 4 49 128 25 14 16 32 39 4 7 6 143 271

170 135 176 26 13 8 10 229 59 656 19 151 47 10 13 48 44 332 988

172 81 5 98 17 31 10 6 135 11 49 443 76 23 158 59 4 17 49 37 423 866

173 68 10 109 56 43 16 8 2 280 86 678 108 20 41 79 185 18 20 27 62 17 577 1,255

175 68 58 167 43 4 22 42 210 6 368 988 56 13 9 300 216 153 66 25 3 9 850 1,838

177 117 3 84 65 10 6 1 30 19 5 171 511 20 86 5 142 71 72 23 4 118 541 1,052

178 1 22 48 88 154 11 6 9 12 8 4 363 41 102 78 154 4 9 59 447 810

179 99 15 7 4 125 7 63 2 22 94 219

180 185 5 35 50 2 6 82 365 1 4 60 10 12 22 109 474

182 25 8 58 6 9 34 140 7 3 4 10 31 55 195

184 37 29 87 73 34 49 7 12 33 65 3 63 492 50 5 10 88 6 2 13 174 666

185 101 27 50 16 153 8 1 4 65 10 9 444 99 9 10 49 112 22 54 78 162 595 1,039
FY23 Q3 Page 79

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible

Delay Minutes Route Train CTI CTP DBB DCS DMW DSR DTR PBB PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast 

Regional

189 5 3 5 6 19 3 50 6 10 15 84 103

190 42 7 10 6 7 18 7 9 23 129 23 6 96 125 254

192 13 1 14 24 78 3 30 135 149

193 131 12 26 8 13 2 10 68 2 272 11 3 228 43 5 28 11 17 68 414 686

196 7 14 11 17 5 2 2 16 74 8 2 22 10 42 116

Pacific Surfliner 562 19 26 11 10 185 19 29 84 383 383

564 24 13 13 62 89 9 10 76 296 296

567 18 12 7 75 61 8 1 129 311 311

572 38 6 20 7 15 14 100 100

573 19 4 16 8 3 9 59 59

580 24 10 59 91 162 26 19 42 433 433

581 38 17 94 6 41 8 1 71 276 276

583 2 5 23 15 13 3 61 61

586 3 7 2 18 48 12 5 95 95

587 3 10 8 12 29 62 62

588 8 4 24 70 3 72 361 26 28 42 638 638

591 31 7 84 94 389 18 75 698 698

595 9 3 5 91 194 32 51 96 481 481

761 66 17 76 38 222 52 48 33 156 708 708

765 213 232 19 11 15 218 20 48 53 17 276 1,122 1,122

769 63 18 18 27 112 25 71 334 334

770 132 49 34 28 76 417 32 38 26 321 1,153 1,153

774 198 50 43 64 61 404 9 51 31 172 1,083 1,083

777 212 46 8 48 204 496 172 27 114 146 1,473 1,473

784 152 73 12 284 136 250 301 48 72 1,328 1,328

785 136 27 11 447 201 294 206 41 30 213 1,606 1,606

790 34 6 3 114 73 15 53 150 448 448

794 69 38 8 100 347 245 57 13 97 974 974

1561 2 14 16 16

1562 17 17 17

1565 2 4 6 12 12

1567 3 2 5 5

1570 1 1 1

1574 5 5 10 10

1577 1 2 50 3 56 56
FY23 Q3 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay 

Minutes

Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacific Surfliner 1579 10 3 4 2 19 19

1584 9 5 14 14

1585 5 5 5

1590 8 7 115 130 130

1594 2 2 2

1765 1 13 2 1 3 20 20

1769 4 4 4

1770 2 33 13 13 61 61

1774 4 205 15 5 229 229

1777 1 2 28 3 4 38 38

1784 5 1 42 7 4 59 59

1785 13 23 6 8 50 50

Palmetto 89 53 7 10 35 14 13 7 2 26 17 184 539 42 16 619 383 50 5 62 226 684 2,626 2,810

90 83 2 61 23 5 29 14 43 221 11 151 643 460 88 673 324 34 56 421 669 2,725 3,368

Pennsylvanian 42 30 30 29 4 4 116 12 82 307 253 7 214 248 6 597 62 86 1,473 1,780

43 9 93 4 61 167 168 52 163 443 204 4 30 582 131 54 1,831 1,998

Pere Marquette 370 6 8 14 82 4 89 224 3 82 484 498

371 10 51 9 28 98 79 2 2 103 18 2 47 253 351

Piedmont 73 58 63 39 24 143 133 460 460

74 155 51 36 127 546 140 121 1,176 1,176

75 269 17 77 75 191 27 80 227 963 963

76 251 62 177 30 75 99 694 694

77 148 15 83 3 59 218 41 567 567

78 34 278 40 16 181 183 38 770 770

Richmond / 

Newport News / 

Norfolk

65 9 13 4 152 178 50 61 42 92 9 40 107 148 549 727

67 40 118 129 93 11 16 7 29 443 93 43 97 10 97 113 84 537 980

82 20 8 34 36 2 9 10 6 12 3 38 178 33 84 12 10 6 145 323

84 65 6 39 3 209 41 8 6 166 30 2 575 117 5 294 141 10 50 40 46 57 760 1,335

85 233 99 69 29 32 8 9 164 3 17 663 166 5 134 115 24 51 122 174 48 839 1,502

86 139 21 224 29 27 203 6 9 322 21 24 1,025 154 28 284 166 42 34 70 257 1,035 2,060

87 52 40 11 36 2 15 9 104 3 111 383 79 40 60 21 523 157 15 4 52 137 80 1,168 1,551

88 6 28 35 24 8 2 5 20 14 166 308 90 97 144 8 58 55 452 760

93 161 36 177 19 94 36 7 15 116 3 24 688 214 20 14 48 8 150 299 53 88 148 262 1,304 1,992

94 67 23 85 93 31 45 55 63 80 40 582 272 12 13 2 370 361 5 12 144 3 321 1,515 2,097

95 55 169 23 43 22 2 32 189 12 83 630 135 2 69 16 129 152 87 78 336 1,004 1,634
FY23 Q3 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Richmond / 

Newport News / 

Norfolk

96 31 7 11 13 2 10 56 199 329 56 20 225 137 9 30 26 503 832

99 59 15 93 2 17 20 13 51 6 81 357 142 119 231 9 43 124 159 209 1,036 1,393

124 3 1 10 10 19 43 32 5 53 78 47 4 75 129 423 466

125 23 2 149 154 14 7 50 34 433 201 33 39 417 166 44 342 1,242 1,675

138 123 23 31 8 5 33 15 64 96 180 61 639 109 24 185 89 13 66 27 260 773 1,412 

153 3 9 12 66 2 21 58 55 5 72 279 291

157 20 38 4 6 30 3 15 116 88 14 9 133 54 4 21 68 55 446 562

158 7 6 10 7 16 2 48 28 28 88 18 37 119 318 366

164 39 7 69 55 16 2 9 43 19 83 342 67 15 195 15 41 27 360 702

174 56 4 110 72 30 34 4 8 260 24 31 633 200 1 14 65 202 23 3 80 118 25 32 763 1,396

186 25 7 43 38 22 25 48 208 177 19 54 19 109 17 26 58 13 144 636 844

194 2 6 19 15 8 20 5 83 158 65 69 87 50 31 3 305 463

195 21 49 3 25 9 18 74 6 37 242 106 25 3 50 154 16 29 119 150 652 894

Roanoke 66 73 18 14 1 3 15 197 321 96 39 164 269 12 37 90 147 854 1,175

141 59 4 2 54 10 27 3 24 159 10 352 99 7 90 179 4 14 22 269 41 725 1,077

145 5 9 19 4 22 59 23 220 63 11 101 32 450 509

147 7 3 2 16 5 37 70 63 49 5 57 14 7 32 60 287 357

151 33 93 12 29 4 10 21 39 241 85 251 350 123 15 58 28 78 151 1,139 1,380

156 5 29 23 3 33 9 12 39 153 65 44 122 165 31 11 97 535 688

171 85 44 3 92 93 18 8 4 141 10 55 553 322 65 24 25 5 283 624 5 103 58 137 1,651 2,204

176 60 5 22 71 152 18 38 4 8 221 9 32 640 177 191 15 146 340 29 4 94 44 47 1,087 1,727

San Joaquins 702 108 29 40 2 85 4 89 56 413 413

703 24 17 2 133 6 22 99 356 28 687 687

710 39 6 142 18 147 27 137 23 87 626 626

711 26 9 100 3 40 15 122 2 80 397 397

712 124 14 9 48 32 55 3 7 165 43 143 643 643

713 548 7 46 313 21 44 17 82 1,078 1,078

714 46 98 43 29 5 41 34 89 7 75 467 467

715 159 24 23 85 94 25 93 29 69 601 601

716 85 65 168 75 44 19 68 144 21 162 851 851

717 46 49 27 52 13 58 68 74 19 132 538 538

718 220 8 6 82 126 138 15 97 72 133 151 1,048 1,048

719 38 35 98 368 31 100 56 24 108 858 858

Silver Meteor 97 241 56 74 58 51 24 164 8 676 1,215 29 9 7 497 726 24 14 387 693 1,224 4,825 5,501

98 69 14 101 11 35 6 229 8 94 567 1,554 86 10 782 911 47 8 26 140 199 737 4,500 5,067
FY23 Q3 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Silver Star 91 226 39 143 18 7 142 10 4 589 1,246 208 31 939 1,011 44 10 12 122 509 1,616 5,748 6,337

92 55 20 51 10 36 2 103 58 4 339 1,441 400 952 1,159 30 14 91 360 1,313 5,760 6,099

Southwest Chief 3 2 17 2 21 454 316 112 1,188 1,481 226 23 325 1,448 1,906 7,479 7,500

4 27 7 3 7 7 51 484 389 168 1,340 1,981 114 70 333 2,798 1,151 8,828 8,879

Springfield 

Shuttles

136 7 12 9 1 21 8 25 83 8 19 7 1 25 6 66 149

143 10 21 4 2 9 34 80 17 39 13 3 2 22 96 176

146 4 3 7 16 30 12 3 8 4 37 27 91 121

400 3 3 5 60 22 5 6 98 101

405 13 8 7 28 13 3 16 44

409 5 5 3 3 8

412 3 10 3 16 10 10 26

416 7 14 21 21

417 6 10 3 4 49 72 21 51 23 95 167

432 10 10 14 10 24 34

450 5 3 23 31 35 104 7 146 177

451 10 8 18 4 4 22

453 2 2 2

460 42 3 45 48 56 60 134 298 343

461 10 4 14 8 43 8 1 44 1 21 126 140

464 24 5 7 30 66 30 242 15 287 353

465 23 39 62 22 22 84

467 5 8 13 13

470 55 5 2 62 31 155 18 25 65 176 1 96 381 536

471 36 17 16 4 8 2 83 2 4 1 9 7 6 29 112

473 10 9 4 6 29 29

474 4 11 5 20 448 20 6 474 494

475 16 15 3 2 5 15 56 14 3 1 18 74

476 9 3 3 56 3 74 8 302 26 3 13 352 426

478 6 19 2 4 31 1 47 188 39 7 13 23 72 36 426 457

479 15 4 10 7 36 5 3 19 177 7 211 247

488 22 5 5 32 1 2 28 254 115 20 4 424 456

490 2 15 3 15 9 44 3 20 4 3 5 35 79

494 5 3 10 2 8 28 - 30 423 46 9 508 536

495 24 8 14 19 66 17 148 - 11 2 53 5 26 97 245
FY23 Q3 Page 83

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DCS DET DMW DSR DTR FTI PBB PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfield 

Shuttles

497 13 13 28 28 41

499 10 14 24 109 3 112 136

Sunset Ltd 1 7 10 6 23 267 56 289 407 779 29 360 489 992 3,668 3,691

2 3 12 15 342 26 3 280 563 829 89 247 1,389 849 4,617 4,632

Texas Eagle 21 28 4 79 111 291 316 242 616 1,168 27 439 962 2,130 6,191 6,302

22 21 34 18 73 457 170 497 317 1,639 12 208 217 1,428 2,091 7036 7,109

Vermonter 54 23 36 38 8 5 5 31 5 83 234 20 4 7 25 112 114 282 516

55 130 57 86 16 9 19 123 11 166 617 88 39 10 304 135 2 48 289 42 55 1,012 1,629

56 46 16 114 60 6 8 69 3 105 22 74 523 89 19 14 178 211 7 46 197 25 107 893 1,416

57 9 26 42 5 7 36 125 44 6 42 17 61 109 2 49 330 455

Wolverine 350 20 161 561 535 26 1,303 260 164 35 276 74 161 166 1,136 2,439

351 81 7 506 207 6 807 224 47 133 271 98 120 55 426 1,374 2,181

352 116 599 150 15 114 27 1,021 428 110 160 242 9 84 22 292 203 1,550 2,571

353 2 51 14 483 28 108 25 711 343 9 21 217 3 26 75 251 945 1,656

354 5 19 4 449 83 162 31 753 167 207 47 167 25 24 613 188 651 2,089 2,842

355 6 14 9 486 5 153 32 705 190 315 96 201 11 182 191 379 1,565 2,270
FRA Quarterly Report

FY23 Q3 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Table 25: Host Responsible Train Delay Minutes

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Acela 2150 141 29 738 13 11 932

2151 9 43 483 3 538

2152 114 5 28 600 18 50 815

2153 375 14 87 16 492

2154 185 24 77 548 21 33 888

2155 79 1 7 324 4 415

2158 25 89 5 581 10 45 755

2159 36 39 408 5 16 504

2160 293 28 3 138 303 16 4 785

2163 94 5 121 462 71 753

2164 57 39 19 15 370 43 543

2165 319 7 74 640 5 9 1,054

2167 131 33 40 543 145 892

2168 331 9 430 27 13 810

2169 115 29 126 10 280

2170 367 40 54 59 520

2172 720 306 16 1,042

2173 280 9 491 780

2175 43 3 201 25 272

2190 218 7 623 51 899

2193 6 150 13 169

2248 56 3 51 213 - 7 330

2249 31 107 14 152

2250 33 10 21 147 29 240

2251 36 27 104 167

2252 20 5 23 204 252

2253 16 3 48 141 208

2254 27 203 9 13 252

2255 8 4 185 197

2256 20 20

2257 20 9 151 8 188

2258 3 102 10 115

2259 23 11 68 102

2260 44 67 111

2263 13 13

2271 6 5 10 76 97

2275 15 61 76

2290 6 91 5 102

2292 3 7 10

Adirondack 68 821 160 149 2,067 246 652 644 4,739

69 647 357 165 2,333 365 893 623 5,383

Auto Train 52 72 639 190 3,814 2,407 1,388 757 9,267

53 500 466 40 3,750 2,188 2,528 750 10,222

Berkshire Flyer 1234 96 48 144
FRA Quarterly Report

FY23 Q3 Page 85

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Berkshire Flyer 1235 35 11 130 51 14 241

1244 30 6 10 46

Blue Water 364 3 193 13 296 915 15 127 1,562

365 12 155 74 496 1,139 117 6 1,999

California Zephyr 5 198 3,591 633 8,832 944 9,647 2,504 2,178 28,527

6 500 3,312 1,164 9,636 925 10,354 3,286 1,830 31,007

Capitol Corridor 521 35 57 14 56 106 76 344

522 38 10 129 56 177 8 418

523 58 73 27 25 15 177 28 403

524 48 32 57 61 48 353 29 628

525 52 12 35 18 82 22 221

527 338 51 11 47 12 103 48 610

528 63 207 41 57 6 377 90 841

529 41 117 68 87 114 537 190 1,154

531 34 2 48 41 231 19 375

532 5 113 43 54 37 165 115 532

534 38 14 56 59 151 2 320

536 31 45 63 5 116 21 281

538 113 20 190 251 191 55 820

540 94 14 58 40 105 23 334

541 153 99 33 34 106 296 50 771

542 100 2 27 20 131 58 338

543 96 20 26 7 111 65 325

544 49 2 40 119 31 241

545 48 36 16 124 46 270

546 7 80 20 48 15 237 53 460

547 122 62 12 39 2 8 344 83 672

548 106 35 56 93 48 338

549 20 2 52 13 122 5 214

551 57 2 22 22 85 16 204

720 15 3 39 12 14 22 105

723 57 14 43 38 42 194

724 39 2 23 38 8 258 53 421

727 2 19 13 16 10 87 21 168

728 100 35 4 96 52 287

729 3 38 14 37 74 123 30 319

732 2 56 21 6 104 27 216

733 61 31 19 68 2 181

734 15 20 27 81 4 147

736 23 6 65 91 106 6 297

737 31 7 33 2 114 14 201

738 5 3 26 3 79 6 122

741 16 17 22 49 80 15 199

742 11 7 27 5 70 16 136

743 52 2 10 15 102 24 205

744 30 4 20 19 57 9 139

745 9 13 3 67 11 103

746 21 5 30 7 20 34 117

747 19 16 34 24 122 42 257

748 45 19 21 102 36 223

749 7 28 74 18 127

751 11 2 28 39 14 94

Capitol Ltd 29 191 307 78 502 4,725 377 967 7,147

30 412 110 790 3,607 517 1,694 7,130

Cardinal 50 108 518 63 988 1,346 564 253 3,840

51 21 385 103 800 15 1,345 460 249 3,378

Carl Sandburg / 

Illinois Zephyr

380 155 90 27 227 713 82 184 1,478

381 337 119 112 189 987 101 119 1,964

382 44 217 65 255 1,528 109 252 2,470
FRA Quarterly Report

FY23 Q3 Page 86

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Carl Sandburg / 

Illinois Zephyr

383 417 190 12 219 1,029 99 222 2,188

Carolinian 79 9 673 249 1,428 588 1,225 496 4,668

80 11 642 74 1,126 1,121 1,022 663 4,659

Cascades 500 138 168 721 915 305 424 2,671

503 77 276 262 933 805 661 214 3,228

504 4 123 32 235 93 292 319 1,098

505 244 63 902 723 1,114 342 3,388

507 62 140 7 221 219 389 327 1,365

508 247 21 782 773 906 160 2,889

516 35 151 90 1,184 841 754 54 3,109

517 296 164 787 811 630 650 3,338

518 195 348 168 1,305 1,320 876 323 4,535

519 314 71 406 749 438 50 2,028

City Of New 

Orleans

58 41 409 62 2,116 2,004 1,174 903 6,709

59 7 725 243 2,085 2,201 1,004 882 7,147

Coast Starlight 11 608 4,053 252 4,308 15 4,761 3,695 397 18,089

14 462 4,125 234 4,073 5 3,613 3,873 897 17,282

Crescent 19 155 2,129 186 1,933 11,506 1,910 1,210 19,029

20 183 2,755 405 2,014 10,083 2,042 975 18,457

Downeaster 680 97 198 91 32 10 15 443

681 46 211 18 53 12 214 9 563

682 97 332 17 50 5 6 20 527

683 38 492 10 58 12 389 13 1,012

684 79 164 58 40 9 539 8 897

685 109 209 23 9 54 404

686 88 200 13 48 16 476 10 851

687 245 324 31 22 128 12 762

688 67 182 9 16 541 36 851

689 2 170 33 4 - 42 251

690 59 7 1 67

691 3 85 5 2 45 5 145

692 14 129 21 16 14 8 202

693 11 239 2 13 178 24 467

694 83 70 11 9 2 157 29 361

695 5 113 9 6 22 13 168

696 56 143 16 8 173 12 408

697 62 177 5 2 95 341

698 17 76 9 35 240 14 391

699 77 26 4 53 8 168

1689 26 209 9 5 23 272

Empire Builder 7 211 853 122 5,091 12 7,007 1,692 623 15,611

8 845 1,039 630 5,234 8,890 1,406 523 18,567

27 239 88 714 1,751 136 108 3,036

28 153 66 571 2,345 43 45 3,223

Ethan Allen 

Express

290 706 194 115 996 20 95 1,316 211 3,653

291 338 67 162 726 16 367 206 1,882

Heartland Flyer 821 162 99 2,053 15 374 13 2,716

822 208 25 1,999 646 30 2,908

Hiawatha 329 203 26 7 137 1 22 4 400

330 979 34 7 108 7 3 1,138

331 252 34 50 152 7 107 18 620

332 188 93 70 259 95 26 47 778

333 296 75 72 168 16 14 12 653

334 139 58 78 262 56 61 53 707

335 317 63 61 145 52 10 22 670

336 173 43 143 205 65 21 31 681

337 50 68 145 131 14 287 3 698

338 447 119 55 254 39 92 86 1,092

339 767 38 52 146 13 40 13 1,069

340 413 106 16 193 42 29 8 807
FRA Quarterly Report

FY23 Q3 Page 87

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Hiawatha 341 219 30 83 23 355

342 267 85 3 232 32 5 49 673

343 78 11 13 102

Illini / Saluki 390 34 146 56 912 740 229 16 2,133

391 265 152 189 999 760 829 100 3,294

392 16 221 153 998 1,002 821 175 3,386

393 86 185 24 959 607 213 41 2,115

Lake Shore Ltd 48 596 434 339 819 3,367 1,112 1,289 7,956

49 444 295 347 716 3,624 419 1,342 7,187

448 678 200 34 146 367 244 79 1,748

449 522 273 135 117 349 274 60 1,730

Lincoln / Missouri 318 12 524 424 1,649 104 2,723 1,208 332 6,976

319 599 275 1,236 88 2,701 1,301 451 6,651
FRA Quarterly Report

FY23 Q3 Page 88

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Lincoln Service 300 142 103 499 48 1,274 153 118 2,337

301 9 310 84 534 87 704 594 140 2,462

302 246 106 459 29 1,155 335 44 2,374

305 19 361 75 234 61 770 600 242 2,362

306 21 258 20 333 14 1,425 1,386 72 3,529

307 5 209 59 176 62 906 525 132 2,074

Maple Leaf 63 420 214 141 390 710 20 620 2,515

64 532 241 147 387 1,389 139 619 3,454

Missouri 311 103 314 719 1,026 319 87 2,568

316 80 13 672 2,611 447 167 3,990

New York - Albany 232 513 11 112 150 786

233 302 49 173 150 35 642 1,351

234 27 15 40 53 135

235 479 1 106 94 14 60 754

236 167 5 14 89 6 15 91 387

237 666 54 35 143 898

238 362 21 93 90 64 186 816

239 831 4 6 44 8 223 1,116

240 514 10 132 65 8 31 245 1,005

241 506 4 13 166 63 165 917

243 306 12 13 117 142 590

244 922 12 85 38 248 1,305

246 4 3 7

250 116 10 33 16 13 188

253 265 2 51 59 108 485

256 90 8 26 7 8 11 150

259 100 11 72 12 37 232

260 184 12 22 37 78 333

261 8 5 27 26 21 87

New York - Niagara 

Falls

280 496 138 146 455 475 60 494 2,264

281 1,008 255 52 285 1,146 169 368 3,283

283 656 105 191 308 1,492 135 677 3,564

284 619 175 195 336 511 28 428 2,292

On Spine 

Northeast Regional

132 85 3 40 128

135 199 27 58 284

137 612 165 46 823

139 5 101 106

140 73 29 137 8 247

148 111 39 593 11 754

149 30 6 4 93 4 137

150 71 3 2 191 267

152 110 10 13 133

154 45 7 20 1 73

160 43 33 220 36 332

161 30 6 37 180 20 273

162 48 49 68 207 22 394

163 5 17 100 24 14 160

165 104 184 288
FRA Quarterly Report

FY23 Q3 Page 89

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

On Spine Northeast 

Regional

166 13 7 150 170

167 7 4 101 5 117

168 87 47 6 140

169 151 5 103 259

170 194 11 7 610 1 59 882

172 421 47 55 243 19 52 837

173 183 9 31 537 5 2 70 837

175 491 49 2 738 7 25 1,312

177 309 38 8 418 33 53 859

178 223 4 4 109 4 344

179 163 5 40 16 224

184 243 14 567 33 26 883

185 293 61 402 192 139 262 1,349

190 198 56 254

Pacific Surfliner 562 202 286 23 57 37 170 38 813

564 276 151 57 66 99 186 23 858

567 205 107 136 27 1 110 26 612

572 116 48 45 47 56 38 22 372

573 76 33 32 38 12 65 7 263

580 232 43 16 104 21 64 146 51 677

581 464 78 42 48 13 77 58 19 799

583 47 10 2 17 45 11 132

586 60 4 4 48 9 164 3 292

587 22 7 5 9 20 63

588 49 60 60 40 4 80 32 325

591 77 79 143 120 57 30 111 96 713

595 9 89 211 89 26 66 41 70 601

761 351 1,306 156 624 118 647 22 3,224

765 341 1,153 179 152 36 348 35 2,244

769 134 457 72 171 16 203 14 1,067

770 270 1,111 162 253 86 447 80 2,409

774 256 1,682 213 679 104 859 47 3,840

777 140 1,626 96 535 158 1,825 11 4,391

784 728 963 55 220 35 78 737 39 2,855

785 248 1,082 126 198 164 528 89 2,435

790 436 328 53 173 88 479 14 1,571

794 354 1,833 113 516 388 1,937 41 5,182

1561 20 9 3 32

1562 64 4 2 70

1565 18 18

1567 14 66 80

1570 13 3 16

1574 8 6 5 19

1577 37 2 39

1579 16 4 66 86

1584 15 2 17

1585 16 1 2 19

1590 2 2 4

1594 18 2 11 31

1765 32 4 2 9 47

1770 1 3 4

1774 19 4 2 90 115

1777 3 6 9
FRA Quarterly Report

FY23 Q3 Page 90

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Pacific Surfliner 1784 41 9 4 7 61

1785 81 10 91

Palmetto 89 757 508 1,457 1,715 1,472 176 6,085

90 74 445 351 1,171 2,424 1,400 106 5,971

Pennsylvanian 42 168 112 318 646 549 1,793

43 106 40 159 1,337 477 2,119

Pere Marquette 370 164 67 236 53 48 568

371 5 132 70 102 287 170 32 798

Piedmont 73 173 27 453 582 226 65 1,526

74 120 81 391 213 128 67 1,000

75 229 128 420 477 412 82 1,748

76 217 26 402 590 437 48 1,720

77 117 110 414 2 467 131 69 1,310

78 220 33 597 281 115 61 1,307

Richmond / Newport 

News / Norfolk

65 105 25 85 145 118 48 526

67 164 245 84 326 303 81 185 1,388

82 24 94 7 120 2 5 71 33 356

84 18 220 89 454 156 118 294 1,349

85 468 256 50 947 160 131 230 2,242

86 792 138 81 440 134 47 126 1,758

87 53 98 73 292 13 38 79 128 774

88 60 164 10 244 90 54 96 718

93 425 278 138 1,071 415 98 328 2,753

94 257 279 82 768 187 123 441 2,137

95 412 256 35 732 354 152 457 2,398

96 12 46 8 134 70 96 56 422

99 36 65 23 222 155 37 101 639

124 64 6 28 121 187 54 460

125 589 237 19 544 336 159 244 2,128

138 87 224 82 428 261 566 280 1,928

153 86 26 124 65 107 158 566

157 41 25 143 80 30 35 354

158 89 93 136 148 86 552

164 62 90 47 252 53 18 91 613

174 290 168 75 931 436 96 230 2,226

186 38 160 30 344 378 316 215 1,481

194 35 50 135 37 65 29 351

195 123 67 84 151 19 166 71 681

Roanoke 66 13 50 9 213 897 732 76 1,990

141 326 172 42 397 69 39 109 1,154

145 17 37 73 70 23 220

147 50 16 4 117 49 47 2 285

151 63 121 45 181 305 441 38 1,194

156 63 29 133 227 3 455

171 382 59 62 71 773 335 380 11 2,073

176 344 95 58 549 182 402 84 1,714

San Joaquins 702 29 149 121 1,643 2,528 974 39 5,483

703 266 157 1,479 1,862 992 33 4,789

710 281 90 1,193 1,684 1,294 16 4,558

711 273 113 986 970 1,081 159 3,582

712 360 254 1,074 1,526 1,775 79 5,068

713 331 137 1,113 1,340 1,608 79 4,608

714 372 112 1,166 1,554 2,054 49 5,307

715 426 66 1,273 1,318 2,012 51 5,146

716 403 39 1,253 1,583 2,147 59 5,484

717 3 319 243 1,257 1,322 1,588 31 4,763

718 214 15 951 1,176 1,243 33 3,632

719 20 373 38 1,026 1,362 1,448 45 4,312

Silver Meteor 97 960 1,048 166 3,345 1,998 2,502 440 10,459

98 1,097 1,017 432 3,348 2,689 2,905 474 11,962
FRA Quarterly Report

FY23 Q3 Page 91

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Silver Star 91 1,023 1,569 125 3,653 2,579 2,284 563 11,796

92 533 1,206 294 3,615 2,390 2,425 712 11,175

Southwest Chief 3 1,595 1,779 334 3,464 14 7,514 2,027 777 17,504

4 1,268 2,614 381 3,305 87 7,181 2,472 658 17,966

Springfield Shuttles 136 87 3 171 17 278

143 92 92

146 23 1 37 61

400 2 4 6

461 1 9 10

470 7 7

471 82 117 199

478 48 36 166 154 13 417

494 157 19 176

495 143 2 206 351

499 58 58

Sunset Ltd 1 122 1,355 311 2,724 7,191 242 864 12,809

2 30 1,329 265 2,320 23 7,063 161 1,723 12,914

Texas Eagle 21 86 1,279 322 2,803 119 13,176 1,488 1,051 20,324

22 112 1,549 342 2,854 48 8,314 1,372 1,401 15,992

Vermonter 54 44 26 43 713 31 857

55 310 173 18 2,100 13 9 6 52 2,681

56 343 187 31 2,023 41 5 92 2,722

57 35 16 675 1 727

Wolverine 350 10 408 79 255 642 1,088 137 2,619

351 138 68 246 298 127 120 997

352 293 41 225 856 659 221 2,295

353 4 202 123 183 457 205 142 1,316

354 181 28 281 555 349 77 1,471

355 238 73 176 292 652 84 1,515
FY23 Q3 Page 92

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Third-Party Responsible Train Delay Minutes

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela 2103 5 42 8 55

2104 7 22 29

2107 3 20 5 28

2121 14 3 7 82 3 109

2122 114 9 83 119 22 347

2126 106 5 51 53 8 223

2128 9 32 41

2150 12 46 1 45 17 32 153

2151 10 21 238 78 26 373

2152 8 14 19 51 25 43 160

2153 8 10 72 385 24 499

2154 12 11 52 6 63 5 17 17 183

2155 23 2 34 9 5 75 148

2158 3 9 7 23 6 59 107

2159 11 77 181 81 61 411

2160 21 16 45 40 7 41 170

2163 150 11 353 50 81 16 28 689

2164 20 17 99 17 111 264

2165 166 22 23 66 29 179 3 14 502

2167 130 29 153 155 138 5 15 625

2168 5 8 42 53 117 15 89 329

2169 55 10 2 251 76 109 12 515

2170 10 139 36 6 168 359

2172 7 154 75 57 7 119 419

2173 17 8 230 72 17 16 360

2175 12 11 84 13 30 150

2190 63 13 8 6 5 41 136

2193 13 3 73 89

2203 8 5 13

2205 7 4 11

2216 3 20 23

2222 5 5
FY23 Q3 Page 93

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Acela 2248 20 45 51 21 12 149

2249 19 18 111 148

2250 32 11 22 7 8 80

2251 5 2 53 75 135

2252 6 59 4 3 50 17 139

2253 6 73 8 128 25 240

2254 1 24 9 7 47 30 118

2255 5 36 72 62 48 223

2257 3 26 42 19 6 96

2258 1 27 26 54

2259 9 60 13 1 83

2260 10 4 7 8 29

2263 65 4 9 18 96

2265 6 13 32 4 55

2271 70 17 1 25 17 130

2275 7 5 3 15

2290 74 4 20 98

2292 25 2 16 12 55

Adirondack 68 202 12 5 924 70 183 661 2,057

69 299 31 2 863 9 14 491 1,709

Auto Train 52 12 3 49 178 517 759

53 192 9 897 358 138 760 2,354

Berkshire Flyer 1234 1 1

1235 1 5 6

1244 6 8 14

1245 18 18

Blue Water 364 4 30 1,135 102 225 10 1,506

365 5 86 1,807 21 443 35 2,397

California Zephyr 5 490 207 1,667 651 231 2,553 5,799

6 564 177 898 599 161 2,523 4,922

Capitol Corridor 521 23 57 27 42 33 182

522 37 44 12 93

523 32 50 149 231
FY23 Q3 Page 94

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Capitol Corridor 524 29 62 20 71 177 359

525 3 3

527 42 281 3 4 330

528 32 55 24 28 85 224

529 3 406 44 453

531 3 197 5 7 360 572

532 19 45 284 3 18 369

534 192 15 29 70 306

536 60 90 64 68 282

538 99 29 19 226 373

540 57 56 22 5 140

541 33 168 31 194 5 431

542 51 53 30 134

543 214 6 144 3 367

544 56 41 54 7 158

545 174 5 44 2 225

546 26 87 45 70 252 480

547 60 20 13 83 179 355

548 2 51 136 72 6 267

549 4 55 30 117 206

551 10 39 49 74 43 215

720 15 2 17

723 24 2 8 184 218

724 21 5 105 131

727 14 17 13 44

728 71 99 12 182

729 3 107 17 7 134

732 36 34 11 103 184

733 118 39 6 163

734 10 7 7 13 37

736 112 42 49 203

737 76 78 154

738 12 12 1 25

741 54 9 113 49 225

742 18 21 3 15 57
FY23 Q3 Page 95

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Capitol Corridor 743 7 88 5 53 41 194

744 7 32 88 60 187

745 22 22

746 35 35

747 1 18 311 330

748 16 31 112 28 187

749 47 33 23 103

751 53 2 32 44 131

Capitol Ltd 29 116 2,602 126 171 549 3,564

30 45 47 1,744 210 70 63 2,179

Cardinal 50 108 11 1,456 71 309 29 1,984

51 121 7 1,154 40 540 67 1,929

Carl Sandburg / 

Illinois Zephyr

380 4 190 10 237 10 451

381 229 263 603 1,095

382 1 111 41 305 458

383 3 59 65 262 107 496

Carolinian 79 2 39 719 121 64 1,412 2,357

80 60 13 24 346 153 772 1,574 2,942

Cascades 500 142 209 42 29 422

503 23 105 287 108 215 7 745

504 11 18 23 76 8 1 137

505 11 76 59 62 357 26 591

507 19 29 38 17 111 214

508 57 99 107 211 291 30 795

516 25 160 23 20 15 243

517 225 228 556 55 25 21 1,110

518 25 10 553 274 168 108 52 1,190

519 203 66 53 340 220 97 979

City Of New Orleans 58 456 20 3,975 153 553 601 5,758

59 737 4 4,667 153 135 259 5,955

Coast Starlight 11 27 156 5,518 489 1,313 445 7,948

14 22 315 1,980 253 1,038 196 3,804

Crescent 19 197 64 66 2,805 527 521 814 4,994

20 20 36 5 1,597 532 654 491 3,335

Downeaster 680 3 210 13 226
FY23 Q3 Page 96

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Downeaster 681 114 50 29 10 203

682 61 4 65

683 5 17 6 28

684 31 31

685 177 2 179

686 87 87

687 63 69 132

688 106 106

689 243 243

690 152 4 2 158

691 103 29 132

692 27 3 30

693 11 2 13

694 15 37 52

695 91 8 99

696 27 4 31

697 38 30 2 70

698 7 2 9

699 63 31 94

1689 142 93 235

Empire Builder 7 48 102 4,034 532 403 430 5,549

8 38 92 2,823 356 667 355 4,331

27 139 2,495 221 2,855

28 145 112 48 23 335 663

Ethan Allen Express 290 1,826 91 4 18 1,939

291 2 693 134 30 7 866

Heartland Flyer 821 20 433 40 493

822 11 114 527 652

Hiawatha 330 158 158

333 1 1

334 7 1 8

335 1 1
FY23 Q3 Page 97

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Hiawatha 336 2 2

337 37 37

338 1 1

339 38 38

340 10 20 30

341 28 6 3 37

Illini / Saluki 390 11 379 47 12 12 461

391 14 413 24 20 471

392 13 82 65 15 122 297

393 949 83 10 344 1,386

Keystone 600 4 1 119 124

601 8 37 45

605 88 2 51 141

607 42 155 197

609 11 36 47

610 14 14

611 12 12

612 7 7

618 19 19

620 69 25 94

622 22 12 34

624 4 4

640 4 53 57

641 14 21 62 97

642 6 2 6 55 69

643 2 1 5 23 31

644 9 8 5 82 104

645 5 38 15 58

646 22 46 7 35 110

647 6 9 55 70
FY23 Q3 Page 98

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Keystone 648 1 33 97 105 236

649 21 47 68

650 4 11 40 36 91

651 6 153 154 7 9 329

652 5 26 7 38

653 26 146 152 13 337

654 20 66 8 94

655 21 5 152 10 188

656 24 24

657 19 192 211

660 7 7

661 51 11 62

662 35 8 43

663 14 29 43

664 15 15

665 20 20

666 5 85 90

667 7 147 154

669 7 107 114

670 2 5 7

671 6 6 12

672 196 196

674 110 110

Lake Shore Ltd 48 57 23 3,255 161 324 309 4,129

49 93 81 1,790 211 45 88 2,308

448 3 425 326 262 1,016

449 345 24 293 662

Lincoln / Missouri 318 9 866 79 90 248 1,292

319 147 13 1,138 127 34 608 2,067

Lincoln Service 300 26 1,543 38 9 215 1,831

301 5 837 3 327 1,172

302 21 2,384 45 116 105 2,671

305 115 1,120 97 70 1,402

306 11 1,040 12 201 240 1,504
FY23 Q3 Page 99

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Lincoln Service 307 1,050 19 117 1,186

Maple Leaf 63 21 2,014 82 10 322 2,449

64 74 2 867 22 383 749 2,097

Missouri 311 176 28 13 217

316 78 140 4 9 82 313

New York - Albany 232 12 12

233 25 18 3 46

234 23 262 285

235 42 74 10 126

237 9 150 8 8 175

238 64 37 2 2 105

239 51 4 115 10 180

240 11 17 28

241 56 27 60 5 148

243 35 56 2 93

244 52 79 4 135

250 2 2 4

253 5 25 30

256 40 4 44

259 17 17

260 133 20 153

New York - Niagara 

Falls

280 11 21 1,120 22 6 1,180

281 202 40 609 851

283 2 59 217 30 380 688

284 807 135 19 6 967

On Spine Northeast 

Regional

111 67 7 74

120 5 8 13

121 8 8

122 4 4

123 21 21

126 269 2 271

127 118 8 12 71 220 3 17 449
FY23 Q3 Page 100

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast 

Regional

129 116 2 159 47 8 332

130 20 27 25 7 79

132 13 18 63 94

135 16 24 71 82 123 316

137 19 6 12 119 41 24 54 275

139 6 60 66

140 4 22 86 49 3 70 234

148 12 205 109 53 30 190 599

149 2 52 11 7 72

150 94 2 32 13 2 191 334

152 63 17 16 96

154 4 4 16 1 25

155 8 14 6 28

159 9 9

160 3 26 93 169 67 358

161 96 9 15 74 347 63 604

162 11 5 54 11 56 137

163 30 12 38 36 116

165 13 64 10 12 28 139 266

166 3 3 41 47

167 37 35 17 10 99

168 2 216 118 336

169 10 27 36 29 102

170 5 18 54 72 69 14 30 262

172 3 25 79 60 4 14 53 238

173 123 16 47 202 34 212 9 92 735

175 12 11 15 18 46 194 296

177 7 130 104 41 9 291

178 20 409 216 39 6 148 838

179 51 13 64

180 49 34 83

182 10 2 12

184 14 5 3 237 111 129 14 66 579

185 4 47 59 26 412 548
FY23 Q3 Page 101

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine Northeast 

Regional

189 3 3

190 2 15 12 13 13 55

192 16 3 193 25 53 290

193 97 20 1 177 154 23 472

196 18 127 12 7 164

Pacific Surfliner 562 221 9 15 245

564 6 304 99 409

567 97 9 106

572 31 8 39

573 116 116

580 22 306 213 2 543

581 452 38 75 565

583 63 63

586 37 37

587 2 22 24

588 167 2 169

591 589 40 629

595 310 20 18 7 355

761 554 117 7 678

765 679 128 30 837

769 324 4 20 184 532

770 21 642 137 160 10 970

774 26 996 334 118 1,474

777 947 410 274 95 1,726

784 3 1,314 128 208 1,653

785 822 82 350 1,254

790 450 31 66 547

794 138 247 56 132 30 603

1561 10 10

1565 5 3 8

1567 22 22

1570 27 27

1574 8 8

1577 58 3 61
FY23 Q3 Page 102

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Pacific Surfliner 1579 32 36 68

1584 3 3

1585 46 46

1590 78 78

1594 4 4

1765 30 30

1769 7 7

1770 9 9

1774 3 57 60

1777 9 3 12

1785 2 2

Palmetto 89 28 630 65 19 1,959 2,701

90 10 302 73 199 1,611 2,195

Pennsylvanian 42 18 144 18 101 87 368

43 6 48 33 3 65 155

Pere Marquette 370 41 106 60 215 55 477

371 6 58 261 41 16 382

Piedmont 73 10 55 181 37 283

74 20 184 34 238

75 49 24 36 109

76 4 56 1 68 129

77 15 4 25 12 68 124

78 37 177 13 189 107 523

Richmond / Newport 

News / Norfolk

65 126 126

67 25 516 37 86 15 679

82 77 4 22 103

84 13 112 460 23 41 649

85 146 79 116 93 256 10 56 756

86 7 167 6 424 48 38 169 859

87 11 24 83 82 181 92 473

88 6 23 149 26 10 214

93 55 25 406 122 485 287 1,380

94 14 474 186 137 10 267 1,088

95 20 10 125 55 4 884 1,098
FY23 Q3 Page 103

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Richmond / Newport 

News / Norfolk

96 10 2 27 1 29 69

99 64 3 7 45 2 379 500

124 10 149 4 16 494 673

125 9 221 176 5 679 1,090

138 95 72 23 437 668 1,295

153 6 76 209 291

157 10 28 29 251 318

158 119 46 168 286 619

164 9 251 10 16 32 318

174 4 23 559 63 34 78 761

186 70 49 452 129 48 496 1,244

194 7 23 89 40 3 11 173

195 8 38 10 13 44 8 347 468

Roanoke 66 79 400 36 5 52 572

141 7 57 46 2 455 567

145 31 31 4 9 75

147 5 94 77 176

151 743 105 42 2 892

156 2 14 37 32 261 87 433

171 24 197 15 563 344 18 79 1,240

176 13 7 369 50 99 538

San Joaquins 702 7 219 191 29 446

703 3 81 432 77 593

710 46 699 50 78 873

711 59 612 110 176 3 960

712 502 36 230 768

713 7 93 191 20 311

714 504 205 97 3 809

715 16 165 149 12 342

716 298 131 116 545

717 39 160 72 172 443

718 98 386 240 249 973

719 6 150 190 248 594

Silver Meteor 97 142 275 33 1,893 606 529 9 844 4,331

98 23 330 14 1,314 166 350 1,416 3,613
FY23 Q3 Page 104

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Silver Star 91 10 258 1,563 243 25 1,942 4,041

92 154 94 21 1,520 669 398 2,421 5,277

Southwest Chief 3 21 31 1,449 676 489 1,401 4,067

4 32 110 1,458 844 439 2,664 5,547

Springfield Shuttles 136 143 25 67 13 14 60 322

143 2 11 48 61

146 28 6 3 90 127

400 112 112

405 24 24

409 7 6 35 48

412 6 6

416 6 6

417 162 6 168

432 15 15

450 60 60

451 35 35

453 2 2

460 18 18

461 118 5 33 156

463 7 7

464 51 51

467 16 16

470 50 - 44 94

471 378 62 - 17 457

473 32 67 10 109

474 93 60 153

475 38 13 51

476 2 127 113 242

478 95 3 10 127 235

479 48 19 52 119

488 81 45 4 7 137

490 7 24 31

494 286 8 77 371

495 213 23 236
FY23 Q3 Page 105

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Springfield Shuttles 497 31 31

499 57 4 61

Sunset Ltd 1 3 84 39 2,076 521 317 408 3,448

2 109 53 76 850 429 648 593 2,758

Texas Eagle 21 28 70 6,452 557 650 1,753 9,510

22 485 136 4,531 169 424 1,325 7,070

Vermonter 54 5 62 261 4 332

55 25 16 3 452 51 106 32 685

56 16 540 18 26 32 632

57 13 184 47 61 89 394

Wolverine 350 41 665 41 145 7 899

351 4 70 78 4 139 11 306

352 5 45 130 28 4 131 343

353 51 296 70 320 8 745

354 6 21 77 195 131 48 478

355 201 11 45 53 150 22 482