exv10w1






Exhibit 10.1




TELETECH HOLDINGS, INC.

RESTRICTED STOCK UNIT AGREEMENT

(Time-in-Service Vesting)




     THIS RESTRICTED STOCK UNIT AGREEMENT (the “Agreement”) is entered into between
TELETECH HOLDINGS, INC., a Delaware corporation (“TeleTech”), and                     
(“Grantee”), as of                      (the “Grant Date”). In consideration of the mutual
promises and covenants made herein, the parties hereby agree as follows:



     1. Grant of RSUs. Subject to the terms and conditions of the TeleTech Holdings, Inc.
1999 Stock Option Plan, as amended (the “Plan”), a copy of which is attached hereto and
incorporated herein by this reference, TeleTech grants to Grantee                      RSUs (the
“Award”).



     2.



          (a) Rights Upon Termination of Employment. If Grantee ceases to be employed by
TeleTech or any of its subsidiaries or affiliates (collectively, the “Subsidiaries”) for
any reason other than (i) for “Cause” (as defined herein), (ii) Grantee’s death, or (iii) Grantee’s
mental, physical or emotional disability or condition (a “Disability”), Grantee shall
retain rights of ownership to any then vested portion of the Award. Any unvested portion of the
Award shall be immediately cancelled.




          (b) Rights Upon Termination For Cause. If Grantee’s employment with TeleTech and/or
its Subsidiaries is terminated for Cause, the RSUs shall be immediately cancelled.




          (c) Rights Upon Grantee’s Death or Disability. If Grantee’s employment with TeleTech
and/or its Subsidiaries is terminated as a result of Grantee’s death or disability, Grantee shall
retain any then vested portion of the Award. Any unvested portion of the Award shall be
immediately cancelled.




     3. Vesting.



          (a) The RSU Award shall vest in four equal annual installments (25% per year) beginning on
     ,      , as delineated in the table below:



	 	 	 	 	 
	Vesting Schedule
	Vesting Date	 	Cumulative Percentage
	[Date]
	 	 	25	%
	[Date]
	 	 	50	%
	[Date]
	 	 	75	%
	[Date]
	 	 	100	%






-1-









 






          (b) Grantee must be employed by TeleTech or any Subsidiary on any Vesting Date in order to
vest in the portion of the RSUs that vest on such Vesting Date. No portion of the RSUs shall vest
between Vesting Dates; if Grantee ceases to be employed by TeleTech or any Subsidiary for any
reason, then any portion of the RSUs that is scheduled to vest on any Vesting Date after the date
Grantee’s employment is terminated automatically shall be forfeited as of the termination of
employment.




     3A. Vesting Following a Change in Control.



          (a) Accelerated Vesting. Notwithstanding the vesting
schedule contained in Section 3,





           (i) upon a Change in Control (as
hereinafter defined), any unvested Performance Vesting RSUs that vest in excess of 12 months
from the effective date of the Change of Control shall be treated as Time Vesting RSUs and
together with the Time Vesting RSUs shall be accelerated such that they shall vest on the
one year anniversary of the effective date of the Change of Control as follows:




	 	•	 	during the first year of employment – 0% of the unvested restricted shares shall
be accelerated
	 
	 	•	 	during the second year of employment – 20% of the unvested restricted shares
shall be accelerated
	 
	 	•	 	during the third year of employment – 50% of the unvested restricted shares
shall be accelerated
	 
	 	•	 	during the fourth year of employment and thereafter – 100% of the unvested
restricted shares shall be accelerated.




Any Performance Vesting RSUs scheduled to vest within 12 months of the effective date of the Change
of Control shall continue to vest pursuant to the schedule set forth in Section 3.





           (ii) if Grantee’s employment with TeleTech
or any Subsidiary is terminated within 12 months following a Change in Control, then the
entire amount of the Award shall become 100% vested as of Grantee’s Termination Date (as
defined herein); provided, however, that the accelerated vesting described
in the foregoing clause (ii) shall not apply if Grantee’s employment with TeleTech is
terminated (A) by Grantee for any reason other than for “Good Reason” (as defined herein),
or (B) by TeleTech for “Cause” (as defined herein).



          (b) Definition of “Change in Control”. For purposes of this Agreement,
“Change in
Control” means the occurrence of any one of the following events:





           (i) any consolidation, merger or other similar transaction (A) involving
TeleTech, if
TeleTech is not the continuing or surviving corporation, or (B) which contemplates that all
or substantially all of the business and/or assets of TeleTech will be controlled by another
corporation;



-2-









 






          (ii) any sale, lease, exchange or transfer (in one transaction or series of related
transactions) of all or substantially all of the assets of TeleTech (a
“Disposition”); provided, however, that the foregoing shall not
apply to any Disposition to a corporation with respect to which, following such Disposition,
more than 51% of the combined voting power of the then outstanding voting securities of such
corporation is then beneficially owned, directly or indirectly, by all or substantially all
of the individuals and entities who were the beneficial owners of at least 51% of the then
outstanding Common Stock and/or other voting securities of TeleTech immediately prior to
such Disposition, in substantially the same proportion as their ownership immediately prior
to such Disposition;




          (iii) approval by the stockholders of TeleTech of any plan or proposal for the
liquidation or dissolution of TeleTech, unless such plan or proposal is abandoned within 60
days following such approval;




          (iv) the acquisition by any “person” (as such term is used in Sections 13(d) and
14(d)(2) of the Securities Exchange Act of 1934, as amended), or two or more persons acting
in concert, of beneficial ownership (within the meaning of Rule 13d-3 promulgated under the
Securities Exchange Act of 1934, as amended) of 51% or more of the outstanding shares of
voting stock of TeleTech; provided, however, that for purposes of the
foregoing, “person” excludes Kenneth D. Tuchman and his affiliates; provided,
further that the foregoing shall exclude any such acquisition (A) by any person made
directly from TeleTech, (B) made by TeleTech or any Subsidiary, or (C) made by an employee
benefit plan (or related trust) sponsored or maintained by TeleTech or any Subsidiary; or




          (v) if, during any period of 15 consecutive calendar months commencing at any time on
or after the Grant Date, those individuals (the “Continuing Directors”) who either
(A) were directors of TeleTech on the first day of each such 15-month period, or
(B) subsequently became directors of TeleTech and whose actual election or initial
nomination for election subsequent to that date was approved by a majority of the Continuing
Directors then on the board of directors of TeleTech, cease to constitute a majority of the
board of directors of TeleTech.



          (c) Other Definitions. The following terms have the meanings ascribed to them below:




               (i) “Cause” has the meaning given to such term, or to the term “For
Cause” or other
similar phrase, in Grantee’s Employment Agreement with TeleTech or any Subsidiary, if any;
provided, however, that if at any time Grantee’s employment with TeleTech or any
Subsidiary is not governed by an employment agreement or if such employment agreement does not
define “Cause,” then the term “Cause” shall have the meaning given to such term in the Plan.



               (ii) “Termination Date” means the latest day on which Grantee is



-3-









 






expected to report to work and is responsible for the performance of services to or on
behalf of TeleTech or any Subsidiary, notwithstanding that Grantee may be entitled to
receive payments from TeleTech (e.g., for unused vacation or sick time, severance payments,
deferred compensation or otherwise) after such date; and




          (iii) “Good Reason” means (A) any reduction in Grantee’s base salary;
provided that a reduction in Grantee’s base salary of 10% or less does not
constitute “Good Reason” if such reduction is effected in connection with a reduction in
compensation that is applicable generally to officers and senior management of TeleTech;
(B) Grantee’s responsibilities or areas of supervision within TeleTech or its Subsidiaries
are substantially reduced; or (C) Grantee’s principal office is relocated outside the
metropolitan area in which Grantee’s office was located immediately prior to the Change in
Control; provided, however, that temporary assignments made for the good of
TeleTech’s business shall not constitute such a move of office location. In addition, no
termination of a Grantee’s employment shall be deemed to be for Good Reason unless (i)
Grantee provides the Company with written notice setting forth the specific facts or
circumstances constituting Good Reason within thirty (30) days after the initial existence
of the occurrence of such facts or circumstances, (ii) TeleTech or the Subsidiary which
employs Grantee has failed to cure such facts or circumstances within thirty (30) days of
its receipt of such written notice, and (iii) the effective date of the termination for Good
Reason occurs no later than ninety (90) days after the initial existence of the facts or
circumstances constituting Good Reason.



     3C. Settlement of Vested RSUs. RSUs subject to an Award shall be settled
pursuant to the terms of the Plan as soon as reasonably practicable following the vesting thereof,
but in no event later than March 15 of the calendar year following the calendar year in which the
RSUs vest.



     4. RSUs Not Transferable and Subject to Certain Restrictions. The RSUs subject to the
Award may not be sold, pledged, assigned or transferred in any manner other than by will or the
laws of descent and distribution, or pursuant to a qualified domestic relations order as defined in
Section 414(p) of the Internal Revenue Code of 1986, as amended (the “Code”).



     5. Forfeiture If at any time during Grantee’s employment or at any time during the 12
month period following termination of employment, a Forfeiture Event (as defined below) occurs,
then at the election of the Committee, (a) this Agreement and all unvested RSUs granted hereunder
shall terminate and (b) Grantee shall return to the Company for cancellation all shares held by
Grantee plus pay the Company the amount of any proceeds received from the sale of any shares to the
extent such shares were issued pursuant to RSUs granted under this Agreement that vested (i) during
the 24 month period immediately preceding the Forfeiture Event, or (ii) on the date of or at any
time after such Forfeiture Event. “Forfeiture Event” means the following: (i) conduct related to
Grantee’s employment for which criminal penalties may be sought; (ii) Grantee’s commission of an
act of fraud or intentional misrepresentation; (iii) Grantee’s embezzlement or misappropriation or
conversion of assets or opportunities of TeleTech or any Subsidiary; (iv) Grantee’s breach of any
the non-competition or non-solicitation provisions; (v) Grantee’s disclosing or misusing any
confidential or proprietary information of TeleTech or any Subsidiary or violation of any policy of
the TeleTech or any Subsidiary or duty of confidentiality; or (vi) any other material breach of the



-4-









 







Code of Conduct or other appropriate and applicable policy of TeleTech or any Subsidiary. The
Committee, in its sole discretion, may waive at any time in writing this forfeiture provision and
release Employee from liability hereunder.



     5. Acceptance of Plan. Grantee hereby accepts and agrees to be bound by all the terms
and conditions of the Plan.



     6. No Right to Employment. Nothing herein contained shall confer upon Grantee any
right to continuation of employment by TeleTech or any Subsidiary, or interfere with the right of
TeleTech or any Subsidiary to terminate at any time the employment of Grantee. Nothing contained
herein shall confer any rights upon Grantee as a stockholder of TeleTech, unless and until Grantee
actually receives shares of Common Stock.



     7. Adjustments. Subject to the sole discretion of the Board of Directors, TeleTech
may, with respect to any vested RSUs that have not been settled pursuant to the Plan, make any
adjustments necessary to prevent accretion, or to protect against dilution, in the number and kind
of shares that may be used to settle vested RSUs in the event of a change in the corporate
structure or shares of TeleTech; provided, however, that no adjustment shall be made for the
issuance of preferred stock of TeleTech or the conversion of convertible preferred stock of
TeleTech. For purposes of this Section 7, a change in the corporate structure or shares of
TeleTech includes, without limitation, any change resulting from a recapitalization, stock split,
stock dividend, consolidation, rights offering, spin-off, reorganization or liquidation, and any
transaction in which shares of Common Stock are changed into or exchanged for a different number or
kind of shares of stock or other securities of TeleTech or another entity.



     8. No Other Rights. Grantee hereby acknowledges and agrees that, except as set forth
herein, no other representations or promises, either oral or written, have been made by TeleTech,
any Subsidiary or anyone acting on their behalf with respect to Grantee’s rights under this Award,
and Grantee hereby releases, acquits and forever discharges TeleTech, the Subsidiaries and anyone
acting on their behalf of and from all claims, demands or causes of action whatsoever relating to
any such representations or promises and waives forever any claim, demand or action against
TeleTech, any Subsidiary or anyone acting on their behalf with respect thereto.



     9. Confidentiality. GRANTEE AGREES NOT TO DISCLOSE, DIRECTLY OR INDIRECTLY, TO ANY
OTHER EMPLOYEE OF TELETECH AND TO KEEP CONFIDENTIAL ALL INFORMATION RELATING TO ANY AWARDS GRANTED
TO GRANTEE, PURSUANT TO THE PLAN OR OTHERWISE, INCLUDING THE AMOUNT OF ANY SUCH AWARD AND THE RATE
OF VESTING THEREOF; PROVIDED THAT GRANTEE SHALL BE ENTITLED TO DISCLOSE SUCH INFORMATION TO SUCH OF
GRANTEE’S ADVISORS, REPRESENTATIVES OR AGENTS, OR TO SUCH OF TELETECH’S OFFICERS, ADVISORS,
REPRESENTATIVES OR AGENTS (INCLUDING LEGAL AND ACCOUNTING ADVISORS), WHO HAVE A NEED TO KNOW SUCH
INFORMATION FOR LEGITIMATE TAX, FINANCIAL PLANNING OR OTHER SUCH PURPOSES.



-5-









 





     10. Severability. Any provision of this Agreement (or portion thereof) that is deemed
invalid, illegal or unenforceable in any jurisdiction shall, as to that jurisdiction and subject to
this Section 10, be ineffective to the extent of such invalidity, illegality or unenforceability,
without affecting in any way the remaining provisions thereof in such jurisdiction or rendering
that or any other provisions of this Agreement invalid, illegal, or unenforceable in any other
jurisdiction.



     11. References. Capitalized terms not otherwise defined herein shall have the same
meaning ascribed to them in the Plan.



     12. Entire Agreement. This Agreement (including the Plan) constitutes the entire
agreement between the parties concerning the subject matter hereof and supersedes all prior and
contemporaneous agreements, oral or written, between TeleTech and Grantee relating to Grantee’s
entitlement to RSUs or similar benefits, under the Plan or otherwise.



     13. Amendment. This Agreement may be amended and/or terminated at any time by mutual
written agreement of TeleTech and Grantee; provided, however that TeleTech, in its sole discretion,
may amend the definition of “Change in Control” in Section 3A(b) from time to time without the
consent of Grantee.



     14. Section 409A. This Restricted Stock Unit Agreement and the Award are intended to
be exempt from the provisions of Section 409A of the Code and Department of Treasury regulations
and other interpretive guidance issued thereunder, as providing for any payments to be made within
the applicable “short-term deferral” period (within the meaning of Section 1.409A-1(b)(4) of the
Department of Treasury regulations) following the lapse of a “substantial risk of forfeiture”
(within the meaning of Section 1.409A-1(d) of the Department of Treasury regulations).
Notwithstanding any provision of this Agreement to the contrary, in the event that the Committee
determines that the Award may be subject to Section 409A of the Code, the Committee, in its sole
discretion, may adopt such amendments to this Award Agreement or adopt other policies and
procedures (including amendments, policies and procedures with retroactive effect), or take any
other actions, from time to time, without the consent of Grantee, that the Committee determines are
necessary or appropriate to (a) exempt the Award from Section 409A of the Code and/or preserve the
intended tax treatment of the benefits provided with respect to the Award, or (b) comply with the
requirements of Section 409A of the Code and related Department of Treasury guidance and thereby
avoid the application of penalty taxes under Section 409A of the Code.



     15. No Third Party Beneficiary. Nothing in this Agreement, expressed or implied, is
intended to confer on any person other than Grantee and Grantee’s respective successors and assigns
expressly permitted herein, any rights, remedies, obligations or liabilities under or by reason of
this Agreement.



     16. Governing Law. The construction and operation of this Agreement are governed by
the laws of the State of Delaware (without regard to its conflict of laws provisions).



-6-









 





     Executed as of the date first written above.



	 	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 

Name
	 	 
	 

	 	 	 	Title	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Signature of                          
(“Grantee”)	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Grantee’s Social Security Number	 	 







-7-