Filed by Bowne Pure Compliance





Exhibit 10.16




*    Material has been omitted pursuant to a request for confidential treatment and such material has
been filed separately with the Securities and Exchange Commission. An asterisk within brackets
denotes omissions.



Amendment




20070105.006.S.002.A.001




Between




StarTek, Inc.




And




AT&T Services, Inc.



 


 









 





Order No. 20071015.006.S.002

Amendment No. 20070105.006.S.002.A.001




AMENDMENT NO. 1




AGREEMENT NO. 20070105.006.S.002




This Amendment, effective on the date when signed by the last Party, and amending Agreement No.
20070105.006.S.002 is by and between StarTek, Inc., a Delaware corporation (“Supplier”), and AT&T
Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular
as “Party” or in the plural as “Parties.”



WITNESSETH




WHEREAS, Supplier and AT&T entered into Agreement No. 20070105.006.S.002, (the “Agreement”) on
April 1, 2007 (the “Effective Date”); and



WHEREAS, the Agreement expired by its terms on March 31, 2008 (“Expiration Date”);




WHEREAS, after such Expiration Date, the Parties continued to perform under the Agreement as if it
had not expired, and with the intention of extending its term;



WHEREAS, Supplier and AT&T now desire to revive the Agreement and to extend its term and to
formalize the validity and continuation of the Agreement since its Effective Date; and



WHEREAS, Supplier and AT&T also desire to amend the Agreement as hereinafter set forth.



Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the
Parties hereto agree as follows:




	 	1.)	 	The Parties agree to revive the Agreement and to extend its term as set forth below and
agree that it shall be deemed to have been in effect continuously since its Effective Date
of April 1, 2007. The Parties further agree to ratify all past actions taken between the
above-referenced Expiration Date and the date when this Amendment is effective.






	 	2.)	 	Section III — (A) Term is hereby amended to delete the parenthetical (A); change the
end date to March 31, 2009; and to add the following sentence:






“AT&T shall have the right to extend the duration period specified in this Order for up to
twelve (12) months by giving Supplier 45 days prior written notice, at prices no greater
than those set forth in this Order.”



Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates,

and third party representatives, and Supplier except under written agreement by the contracting Parties.




 


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Order No. 20071015.006.S.002

Amendment No. 20070105.006.S.002.A.001





	 	3.)	 	Section IV is hereby amended to change the contact information for AT&T’s program
Invoice Manager to:






[*]




	 	4.)	 	Section V is hereby amended to replace AT&T’s Program Representative with the
following:






[*]




	 	5.)	 	Section VIII is hereby amended to change the maximum expenditure in the first sentence
to [*].






	 	6.)	 	Section IX PRICING SCHEDULE is here amended to replace the Pricing table with the
following:





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	1 - 40 FTEs	 	 	41 - 75 FTEs	 	 	76 - 125 FTEs	 	 	125+ FTEs	 
	Pricing effective as of 4/1/08	 	[*] Rate	 	 	[*] Rate	 	 	[*] Rate	 	 	[*] Rate	 
	Service Managers
	 	$	[*]	 	 	$	[*]	 	 	$	[*]	 	 	$	[*]	 
	*Training [*]
	 	$	[*]	 	 	$	[*]	 	 	$	[*]	 	 	$	[*]	 
	Holidays
	 	 	[*]	 	 	 	[*]	 	 	 	[*]	 	 	 	[*]	 










	 	7.)	 	Section X is hereby added and made part of this Order.





	 	 	 	 	 	 	 
	 

	 	“X.
	 	Name of Affiliate Ordering Services:	 	 
	 

	 	 	 	 

AT&T Operations, Inc”
	 	 







	 	8.)	 	Attachment A — Statement of Work, Section A. Program Description is herby amended to
change “Customer Services Managers (“CSM”)” to “Service Managers”. All references to CSM
in this Order shall now mean Service Managers.






	 	9.)	 	Attachment A — Statement of Work, Section D Staffing is hereby amended deleted and
replaced with the following:






“Supplier shall provide [*] Service Manager dedicated resources to perform the work
pursuant to the “Role Description” and “Knowledge and Skill Requirements” set forth in
Section A as they pertain to the AT&T’s TIER III Service Management Function. AT&T
reserves the right at anytime, in its sole discretion, to increase or decrease the number
of Service Managers by providing written notice to Supplier, for any reason whatsoever,
including without limitation the following conditions: performance issues and/or changes
in volume growth.”



Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates,

and third party representatives, and Supplier except under written agreement by the contracting Parties.




 


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Order No. 20071015.006.S.002

Amendment No. 20070105.006.S.002.A.001




The terms and conditions of Agreement No. 20070105.006.S.002 in all other respects remain
unmodified and in full force and effect.



IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No.
20070105.006.S.002 to be executed, which may be in duplicate counterparts, each
of which will be deemed to be an original instrument, as of the date the last
Party signs.



	 	 	 	 	 
	StarTek, Inc.

	 	AT&T Services, Inc.	 	 
	 
	 	 	 	 
	By: /s/ A.L. Jones

	 	By: /s/ Keith Connolly	 	 
	 


	 	 


	 	 
	Printed Name: A.L. Jones

	 	Printed Name: Keith Connolly	 	 
	Title: CEO

	 	Title: Vice President, Global Strategic Sourcing	 	 
	Date: 6/27/08

	 	Date: May 30, 2008	 	 
	 
	 

	 	On behalf of AT&T Operations, Inc.	 	 






Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates,

and third party representatives, and Supplier except under written agreement by the contracting Parties.





 


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