Quarterly Report on the 

Performance and Service Quality of 

Intercity Passenger Train Operations

Covering the Quarter Ending March 2022

(Second Quarter of Fiscal Year 2022)

Federal Railroad Administration

U.S. Department of Transportation
Table of Contents

Abbreviations, Acronyms, and Phrases in this Report 5

I. Executive Summary 6

II. Introduction 9

III. Summary of Metrics and Standards 10

IV. Amtrak Route Structure and Descriptions 13

V. Quarterly Reporting Data Categories 23

A. On-Time Performance and Train Delays 23

B. Customer Service 46

C. Financial 51

D. Public Benefts 66

Appendix 1: Customer OTP by Train 67

Appendix 2: Delay Minutes by Train and Responsibility 71
List of Tables and Figures

Table 1. Metrics Summary and Reporting Schedule 10

Table 2. Route Descriptions 13

Figure 1. Amtrak Route Map 16

Figure 2. Amtrak Host Map 17

Table 3. Routes and Hosts 18

Table 4. Financial Routes Descriptions Diferent than Physical Routes 21

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes 23

Table 6. Host Railroad Names and Codes 26

Table 7. Amtrak Delay Code Defnitions 27

Table 8. Customer On-Time Performance by Route 29

Figure 3. Customer OTP by Service Line & Route 30

Figure 4. Customer OTP by Route 31

Table 9. Ridership Data Metrics 32

Table 10. Disputed Delay Minutes 33

Table 11. Amtrak Responsible Train Delay Minutes 34

Table 12. Host Railroad Responsible Train Delay Minutes 35

Table 13. Third Party Responsible Train Delay Minutes 36

Figure 5. Delay Minutes by Service Line 37

Figure 6. Delay Minutes by Service Line, Route, and Responsibility 38

Figure 7. Delay Minutes by Route and Responsibility 39

Figure 8. Class I Host Responsible Train Delay Minutes 40

Figure 9. Train Delay Minutes by Responsibility 41

Figure 10. Train Delay Minutes per 10,000 Train Miles by Service Line 42

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility 43

Figure 12. Delay Minutes per 10,000 Train Miles by Service Line, Route, and Responsibility 44

Figure 13. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles 45

Table 14. Customer Service Metrics – Defnitions and Notes 46

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance 47

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance 48

Figure 14. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train 

Performance 49

Figure 15. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance 50

Table 17. Financial Metrics – Defnitions and Notes 51

Table 18. Cost Recovery by Service Line and Route 52
Figure 16. Cost Recovery by Service Line and Route 53

Figure 17. Cost Recovery by Route 54

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue 55

Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and 

Route 56

Figure 19. Avoidable Operating Expenses Covered By Passenger Revenue By Route 57

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route 58

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route 59

Figure 21. Fully Allocated Costs Covered by Passenger Revenue by Route 60

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership 61

Figure 22. Total Ridership by Service Line and Route 62

Figure 23. Total Ridership by Route 63

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route 64

Figure 25. Average Ridership (Passenger Miles divided by Train Miles) by Route 65

Table 22. Public Benefts Metrics – Defnitions and Notes 66

Table 23. Customer OTP by Train 67

Table 24: Amtrak Responsible Train Delay Minutes 71

Table 25: Host Responsible Train Delay Minutes 83

Table 26: Third-Party Responsible Train Delay Minutes 90
Abbreviations, Acronyms, and Phrases in this Report

Term Meaning

C.F.R. Code of Federal Regulations

FRA Federal Railroad Administration

FY Fiscal Year (October 1 to September 30)

NEC Northeast Corridor, rail line between Boston, Massachusetts, and Washington, D.C.

OTP On-Time Performance

P.L. Public Law

PRIIA Passenger Rail Investment and Improvement Act of 2008, P.L. 110-432

MSA Metropolitan Statistical Area

U.S.C. United States Code

U.S. DOT United States Department of Transportation
FY22 Q2 Page 6

FRA Quarterly Report I. Executive Summary

I. Executive Summary

The Federal Railroad Administration (FRA) must publish a quarterly report on the performance and 

service quality of intercity train operations, in accordance with Section 207 of the Passenger Rail 

Investment and Improvement Act of 2008, Pub. L. 110-432, 122 Stat. 4907 (PRIIA). This report, 

covering the second quarter of FY 2022 from January 1 to March 31, 2022, includes data about 

Amtrak’s on-time performance, minutes of delay, causes of delay, cost recovery, ridership, customer 

satisfaction, station arrivals, and other services. The data in this report is provided to FRA by Amtrak.

In addition to the data in this report, other supporting data fles and information about FRA’s quarterly 

reporting requirements are available at railroads.dot.gov.

Key highlights from the FY 2022 second quarter report are below.

COVID-19 Impacts

Although Amtrak continues to recover from reduced demand due to the COVID-19 public health 

emergency, it experienced constrained capacity during the second quarter of FY 2022 due to COVID19-related impacts. As a result, many routes operated at reduced frequencies during this quarter, 

and system-wide train miles decreased by 16 percent from the frst quarter of FY 2022 to the second 

quarter of FY 2022 (from 8,689,839 train miles to 7,270,083 train miles). The only service with no 

operations during this quarter was the Adirondack; the Silver Meteor service was suspended in late 

January 2022 and remained suspended for the remainder of the second quarter of FY 2022.

Customer On-Time Performance

Customer on-time performance (OTP) is included in this quarterly report for all routes and trains in 

operation during the second quarter of FY 2022, regardless of schedule status. This is the second 

report to include customer OTP for all routes and trains in operation during the quarter. 

The routes with the highest OTP this quarter were the Keystone (94.4 percent), Hiawatha (93.4 

percent), and the Ethan Allen Express (92.3 percent), and those with the lowest were the Capitol Ltd 

(28.6 percent), Sunset Ltd (29.3 percent), and the Silver Star (30.3 percent). 

This quarter’s report provides the second opportunity to apply the customer OTP minimum standard 

described in the rule that establishes metrics and minimum standards for measuring the performance 

and service quality of intercity passenger train operations (see 49 C.F.R 273): 80 percent customer 

OTP for any two consecutive calendar quarters. Of the trains that operated in either the frst or 

second quarter of FY 2022, 64 percent met the 80 percent customer OTP standard, 23 percent did 

not meet the standard, and 13 percent did not operate in one of the two quarters.
FY22 Q2 Page 7

FRA Quarterly Report I. Executive Summary

Train Delays

Delay minutes are tracked for each Amtrak train according to 40 individual delay codes across three 

major categories: Host Responsible Delays (including freight train interference and slow orders on the 

track), Amtrak Responsible Delays (including equipment problems and delays related to passenger 

loading and unloading), and Third Party Responsible Delays (primarily weather-related).

Amtrak trains experienced approximately 1.1 million minutes of delay during the second quarter of 

FY 2022, down 15 percent from the previous quarter. The largest cause of delays was freight train 

interference at 258,988 minutes of delay – 23 percent of total delay minutes, a decrease of 13 percent 

from the previous quarter. Other signifcant causes of delay were unused recovery time, passenger 

train interference, and slow orders.

A normalized delay metric – minutes of delay per 10,000 train miles – is included in the report data 

for all Amtrak-responsible and host-responsible delays. In the second quarter of FY 2022, the Class 

I host railroad with the most host-responsible delay minutes per 10,000 train miles was Norfolk 

Southern (1,803 minutes); the Class I host railroad the smallest number of host-responsible delay 

minutes per 10,000 train miles was Canadian Pacifc (310 minutes). For each Class I host railroad, 

freight train interference comprised the largest number of delay minutes per 10,000 train miles. 

Customer Service

Responses to Amtrak’s customer satisfaction survey are reported by route in this report. Customers 

rated the majority (27 of 41) of routes as 80 percent or higher in terms of overall satisfaction, with one 

route below 70 percent (Capitol Ltd). Only one Long Distance route – the Palmetto – was rated over 

80%.

Financial

Financial metrics are tracked across several categories, including cost recovery and ridership. 

System-wide, Amtrak earned $584M in adjusted operating revenue, a decrease of 13 percent from 

the previous quarter, and incurred $895M in fully allocated operating expenses, an increase of 9 

percent from the previous quarter. Amtrak’s cost recovery ratio for the second quarter of FY 2022 was 

65 percent, also down from the frst quarter of FY 2022’s cost recovery ratio of 82 percent.

Amtrak had 4,152,551 total riders during the quarter, a decrease of 25 percent over the previous 

quarter. The Northeast Regional (1,218,418 riders), Acela Express (387,203 riders), and Pacifc 

Surfiner (307,964 riders) accounted for 46 percent of the total ridership. These routes, along with the 

Auto Train, also accounted for 35 percent of Amtrak’s adjusted operating revenue: Northeast Regional 

($96.4M), Acela Express ($55.6M), Auto Train ($30.1M), and Pacifc Surfiner ($23.8M).
FY22 Q2 Page 8

FRA Quarterly Report I. Executive Summary

Public Benefts

Public benefts metrics are reported annually, and were included for the frst time in the FY 2022 frst 

quarter report, covering all of FY 2021. They will be published next in the FY 2023 frst quarter report. 

The public benefts metrics track connectivity, missed connections, community access, and service 

availability across Amtrak’s network. Public benefts metrics data for FY 2021 is also available for 

download at railroads.dot.gov.
FY22 Q2 Page 9

FRA Quarterly Report II. Introduction

II. Introduction

This report responds to Section 207 of the Passenger Rail Investment and Improvement Act of 2008, 

Pub. L. 110-432, 122 Stat. 4907 (PRIIA) that requires the Federal Railroad Administrator to collect 

the necessary data and publish a quarterly report on the performance and service quality of intercity 

passenger train operations, including Amtrak’s cost recovery, ridership, on-time performance, minutes 

of delay, causes of delay, onboard services, stations, and other services.

The Federal Railroad Administration (FRA) published a fnal rule on November 16, 2020 (see 49 

C.F.R. 273) that established metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations. Consistent with the rule (preamble section IV), 

this fourth quarterly report covers the fourth full calendar quarter three months after the publication 

of the fnal rule in the Federal Register, which is the second quarter (Q2) of Federal fscal year (FY) 

2022, running from January 1, 2022, to March 31, 2022. This report provides an overview of the 

metrics and standards established in FRA’s fnal rule, a description of Amtrak’s route structure, and 

metrics reporting tables for the second quarter of FY 2022. Additional information about the fnal rule 

and the supporting data fles are available at railroads.dot.gov.

FRA is pleased to publish this fourth report and set of quarterly data using the metrics established 

in 2020. Standardized, consistent reporting will provide key stakeholders, including host railroads, 

Congress, and the Surface Transportation Board (STB), along with Amtrak’s customers and the 

public, a way to measure the performance of intercity passenger train operations.
FY22 Q2 Page 10

FRA Quarterly Report II. Introduction

III. Summary of Metrics and Standards

49 C.F.R. Part 273 establishes metrics and minimum standards for measuring the performance and 

service quality of intercity passenger train operations in four categories: on-time performance (OTP) 

and train delays, customer service, fnancial, and public benefts. FRA will publish quarterly reports on 

the metrics and minimum standards according to the reporting structure established in the fnal rule. 

See Table 1 for a summary of the metrics and reporting schedule.

Table 1. Metrics Summary and Reporting Schedule

Category Metric First Period 

Reported

Summary Description

OTP & 

Delays

Customer OTP July 1 – 

September 30, 

2021 (except 

disputed 

schedules) 

October 1 

– December 

31, 2021 (all 

schedules)

Standard: 80% for two consecutive quarters

Percentage of all customers on an intercity passenger rail train 

who arrive at their detraining point no later than 15 minutes after 

their published scheduled arrival time

Ridership data Prior Month Number of host railroads to whom Amtrak has provided hostspecifc ridership data

Certifed 

schedules

Prior Month Number of certifed schedules, uncertifed schedules, and disputed 

schedules

Train delays April 1 – June 

30, 2021

Minutes of delay for all Amtrak-responsible delays, hostresponsible delays, and third-party delays, reported by delay code. 

Train delays per 

10K train miles

April 1 – June 

30, 2021

Minutes of delay per 10,000 train miles for all Amtrak-responsible 

and host-responsible delays

Station 

performance

July 1 – 

September 30, 

2021

Number of detraining passengers, the number of late passengers,

and the average minutes late that late customers arrive at their 

detraining stations

Host running 

time

July 1 – 

September 30, 

2021

Average actual running time and the median actual running time 

compared with the scheduled running time between the frst and 

fnal reporting points for a host railroad set forth in the Amtrak 

schedule skeleton
FY22 Q2 Page 11

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Customer 

Service

Customer 

satisfaction

April 1 – June 

30, 2021

Percent of respondents who provided a score of 70 percent or 

greater for their “overall satisfaction” on a 100-point scale for 

their most recent trip, shown both adjusted for performance and

unadjusted

Amtrak 

personnel

April 1 – June 

30, 2021

Average score from respondents for their overall review of Amtrak 

personnel

Information given April 1 – June 

30, 2021

Average score from respondents for their overall review of 

information provided by Amtrak

On-board 

comfort

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard comfort

On-board 

cleanliness

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard cleanliness

On-board food 

service

April 1 – June 

30, 2021

Average score from respondents for their overall review of onboard food service

Financial Cost recovery April 1 – June 

30, 2021

Amtrak’s adjusted operating revenue divided by Amtrak’s adjusted 

operating expense

Avoidable 

operating 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of avoidable operating costs divided by passenger 

revenue for each route, shown with and without State operating 

payments

Fully allocated 

costs covered 

by passenger 

revenue

April 1 – June 

30, 2021

Percent of fully allocated core operating costs divided by 

passenger revenue for each route, shown with and without State 

operating payments

Average 

ridership

April 1 – June 

30, 2021

Number of passenger-miles divided by train-miles for each route

Total ridership April 1 – June 

30, 2021

Total number of passengers
FY22 Q2 Page 12

FRA Quarterly Report II. Introduction

Category Metric First Period 

Reported

Summary Description

Public 

Benefts

Connectivity October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to and from other Amtrak routes

Missed 

connections

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of passengers connecting to/from other Amtrak routes who 

missed connections due to a late arrival from another Amtrak train

Community 

access

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Percent of Amtrak passenger-trips to and from not well-served 

communities

Service 

availability

October 1 – 

December 31, 

2021 (covering 

all of FY2021)

Total number of daily Amtrak trains per 100,000 residents in a 

metropolitan statistical area (MSA) for each of the top 100 MSAs in 

the United States, shown in total and adjusted for time of day
FY22 Q2 Page 13

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

IV. Amtrak Route Structure and Descriptions

Amtrak provides intercity passenger rail service across the nation, serving more than 500 destinations 

in 46 states. Amtrak has three operating service lines: Northeast Corridor (NEC), which provides 

service between Boston, MA, and Washington, DC; State-Supported, which provides service on 

corridor routes of not more than 750 miles through cost-sharing agreements with State Partners; and 

Long Distance, which includes all routes over 750 miles nationwide. See Table 2 for a description of 

the service lines and routes, and Table 3 for a list of host railroads for each route.

Table 2. Route Descriptions

Service Line Route Name Sub Service Route Description

Northeast 

Corridor

Acela Express Acela Express Between Boston, New York (Penn Station), and Washington, DC

Northeast 

Regional

On Spine 

Northeast 

Regional

Between Boston, Springfeld, New Haven, New York (Penn Station), 

and Washington, DC

State 

Supported

Capitol Corridor Capitol 

Corridor

Between Auburn, Oakland Coliseum, Oakland (Jack London Square 

Station), and San Jose

Carolinian Carolinian Between Charlotte, NC and New York (Penn Station)

Cascades Cascades Between Eugene, Portland, Seattle, and Vancouver

Downeaster Downeaster Between Boston (North Station), Portland, and Brunswick, ME

Empire Adirondack Between New York (Penn Station) and Montreal

Empire Ethan Allen 

Express

Between New York (Penn Station) and Rutland, VT

Empire Maple Leaf Between New York (Penn Station) and Toronto

Empire New York 

- Albany

Between New York (Penn Station) and Albany, NY

Empire New York - 

Niagara Falls

Between New York (Penn Station) and Niagara Falls

Heartland Flyer Heartland Flyer Between Fort Worth, TX and Oklahoma City, OK

Hiawatha Hiawatha Between Chicago and Milwaukee, WI

Illinois Carl Sandburg 

/ Illinois Zephyr

Between Chicago and Quincy, IL

Illinois Illini / Saluki Between Chicago and Carbondale

Illinois Lincoln Service Between Chicago and St. Louis
FY22 Q2 Page 14

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

State 

Supported

Keystone Keystone Between Harrisburg, PA, Philadelphia, and New York (Penn Station)

Michigan Blue Water Between Chicago and Port Huron

Michigan Pere Marquette Between Chicago and Grand Rapids

Michigan Wolverine Between Chicago and Pontiac

Missouri Missouri Between Kansas City and St. Louis

Northeast 

Regional

Richmond / 

Newport News 

/ Norfolk

Between Norfolk, Newport News, Richmond, New York (Penn 

Station) and Boston

Northeast 

Regional

Roanoke Between Lynchburg/Roanoke, VA and Boston

Northeast 

Regional

Springfeld 

Shuttles

Between New Haven, CT, and Springfeld, MA

Pacifc Surfiner Pacifc 

Surfiner

Between San Luis Obispo, Goleta, Los Angeles, and San Diego, CA

Pennsylvanian Pennsylvanian Between New York (Penn Station) and Pittsburgh

Piedmont Piedmont Between Charlotte and Raleigh, NC

San Joaquins San Joaquins Between Bakersfeld, Oakland (Jack London Square Station), and 

Sacramento, CA

Vermonter Vermonter Between St. Albans, VT, and Washington, DC

Long 

Distance

Auto Train Auto Train Between Lorton, VA, and Sanford, FL

California 

Zephyr

California 

Zephyr

Between Chicago and Emeryville, CA

Capitol Ltd Capitol Ltd Between Chicago and Washington, DC

Cardinal Cardinal Between Chicago and New York (Penn Station) via Cincinnati

City Of New 

Orleans

City Of New 

Orleans

Between Chicago and New Orleans

Coast Starlight Coast Starlight Between Los Angeles and Seattle

Crescent Crescent Between New York (Penn Station) and New Orleans

Empire Builder Empire Builder Between Chicago, Portland, and Seattle

Lake Shore Ltd Lake Shore Ltd Between Chicago, New York (Penn Station), and Boston via 

Cleveland and Bufalo

Palmetto Palmetto Between New York (Penn Station) and Savannah, GA

Silver Meteor Silver Meteor Between New York (Penn Station) and Miami via Charleston, SC
FY22 Q2 Page 15

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Name Sub Service Route Description

Long 

Distance

Silver Star Silver Star Between New York (Penn Station) and Miami via Columbia, SC

Southwest 

Chief

Southwest 

Chief

Between Chicago and Los Angeles

Sunset Ltd Sunset Ltd Between Los Angeles and New Orleans

Texas Eagle Texas Eagle Between Chicago and San Antonio
FRA Quarterly Report

FY22 Q2 Page 16

IV. Amtrak Route Structure and Descriptions 

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Portland

Boston

New York

Philadelphia

Baltimore

Washington DC

Richmond

Charlotte

Montreal

Pittsburgh

Indianapolis

Detroit

Chicago

Milwaukee

St. Paul - Minneapolis

St. Louis

Kansas City

Oklahoma City

Fort Worth

New Orleans

Atlanta

Orlando

Miami

Denver

Salt Lake City

Los Angeles

Fresno

Sacramento

Oakland

Portland

Seattle

Vancouver, BC

San Diego

San Antonio

Houston

Toronto

Buffalo

Jacksonville

Albuquerque Memphis

Tampa

Empire Builder

California Zephyr

Southwest Chief

Heartland Flyer

Sunset Limited

Texas Eagle

Coast Starlight

Cascades

San Joaquins

Pacific Surfliner

City of New Orleans

Auto Train

Crescent

Silver Meteor

River Runner

Hiawatha

Illinois Zephyr

Illini/Saluki Chi.-St. Louis

Blue Water

Pere Marquette

Wolverine

Cardinal

Capitol Limited

Lake Shore Limited

Maple Leaf

Adirondack

Downeaster

Vermonter

Ethan Allen

Pennsylvanian Keystone

New HavenSpringfield

Piedmont Carolinian

DC-Norfolk/Npt. News

DC-Richmond

DC-Roanoke

Capitol Corridor

Northeast Corridor

Palmetto

Silver Star

Empire

Long Distance

State Supported

Northeast Corridor

LEGEND

September 2021

Figure 1. Amtrak Route Map

All route/map data provided by Amtrak
FRA Quarterly Report

FY22 Q2 Page 17

IV. Amtrak Route Structure and Descriptions 

Figure 2. Amtrak Host Map

All route/map data provided by Amtrak
FY22 Q2 Page 18

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Table 3. Routes and Hosts

Service Line Route Host1 Route Miles

Long Distance Auto Train Central Florida Rail Corridor 16

CSX 898

California Zephyr BNSF 1,027

UP 1,381

Capitol Ltd CSX 307

Norfolk Southern 481

Cardinal Amtrak 226

Buckingham Branch Railroad 132

CSX 703

Norfolk Southern 79

City Of New Orleans CN 930

Coast Starlight BNSF 158

SCRRA 48

Sound Transit 20

UP 1,162

Crescent Amtrak 226

Norfolk Southern 1,141

Empire Builder BNSF 2,147

CP 384

Metra 29

Lake Shore Ltd Amtrak 111

CSX 741

Metro-North Railroad 64

Norfolk Southern 339

Palmetto Amtrak 226

CSX 659

Silver Meteor Central Florida Rail Corridor 61

CSX 1152

Florida DOT 68

Silver Star Amtrak 226

Central Florida Rail Corridor 61

CSX 1,209

Florida DOT 68

Norfolk Southern 28

Southwest Chief BNSF 2,206

New Mexico DOT 80

1 Excludes hosts with fewer than 15 route miles.
FY22 Q2 Page 19

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

Long Distance Sunset Ltd BNSF 190

UP 1,784

Texas Eagle BNSF 116

CN 35

Trinity Rail Express 33

UP 1,073

NEC Acela Express Amtrak 401

Metro-North Railroad 56

On Spine Northeast Regional Amtrak 463

Metro-North Railroad 56

Richmond / Newport News / Norfolk Amtrak 463

CSX 189

Metro-North Railroad 56

Norfolk Southern 81

Roanoke Amtrak 463

Norfolk Southern 216

Metro-North Railroad 56

Springfeld Shuttles Amtrak 62

Massachusetts DOT 36

State Supported Blue Water Amtrak 99

CN 159

Michigan DOT 22

Norfolk Southern 39

Capitol Corridor UP 171

Carl Sandburg / Illinois Zephyr BNSF 257

Carolinian CSX 295

Norfolk Southern 202

Cascades BNSF 317

Sound Transit 20

UP 125

Downeaster MBTA 38

PanAm 107

Ethan Allen Express Amtrak 100

CP 60

Metro-North Railroad 64

Vermont Railway 24

Heartland Flyer BNSF 236
FY22 Q2 Page 20

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Service Line Route Host Route Miles

State Supported Hiawatha CP 53

Metra 29

Illini / Saluki CN 304

Keystone Amtrak 195

Lincoln Service CN 35

UP 231

Maple Leaf Amtrak 109

CSX 298

Metro-North Railroad 64

Missouri UP 271

New York - Albany Amtrak 81

Metro-North Railroad 64

New York - Niagara Falls Amtrak 109

CSX 296

Metro-North Railroad 64

Pacifc Surfiner BNSF 22

San Diego Northern 60

SCRRA 95

UP 174

Pennsylvanian Amtrak 195

Norfolk Southern 249

Pere Marquette CSX 135

Norfolk Southern 39

Piedmont Norfolk Southern 173

San Joaquins BNSF 284

UP 88

Vermonter Amtrak 304

Massachusetts DOT 50

Metro-North Railroad 56

New England Central 192

Wolverine Amtrak 99

CN 27

Michigan DOT 134

Norfolk Southern 39
FY22 Q2 Page 21

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

For some routes, Amtrak reports operational (train performance) data diferently than it reports 

fnancial or ridership data. In some State-supported service arrangements, a State, under a 

contractual agreement with Amtrak, will provide fnancial support for a portion of a larger route.

Amtrak has two route hierarchies within its reporting systems to account for these arrangements.

The frst route hierarchy is used to track the physical versions of the routes on the network. This 

hierarchy includes the entire physical train that moves between its origin and ultimate destination. 

The second hierarchy, fnancial routes, are a fnancial construction in Amtrak’s accounting that breaks 

the physical train up into the Amtrak-supported portion of the route and State-supported portion of 

the route. These fnancial routes exist to allocate fnancials between the State-supported segment 

and the Amtrak-Supported segment for various accounting purposes. See Table 3 for a summary of 

where fnancial routes may be diferent from physical routes.

In these quarterly reports, all customer OTP and train delay metrics are reported using the physical 

route structure (Table 2), and fnancial, customer service, and public benefts metrics are reported 

using the fnancial route structure (Table 4).

Table 4. Financial Routes Descriptions Diferent than Physical Routes

Route Physical Route Financial Route

Adirondack New York, NY – 

Montreal, Canada

New York, NY – Albany, NY (Empire Service)

Albany, NY – Montreal, Canada (Adirondack Service)

Carolinian Charlotte, NC – New 

York, NY

Charlotte, NC – Washington, DC

Cascades Eugene, OR – 

Vancouver, WA

Eugene – Portland, OR 

(Oregon Service)

Portland, OR – Vancouver, WA 

(Washington Service)

Empire West / 

Maple Leaf

New York, NY – 

Niagara Falls, NY

New York – Albany, NY (Empire Service)

Albany – Niagara Falls, NY (Empire West/Maple Leaf Service)

Ethan Allen 

Express

New York, NY – 

Rutland, VT

New York – Albany, NY (Empire Service)

Albany, NY – Rutland, VT (Ethan Allen Service)

Keystone Harrisburg, PA – 

New York, NY

Harrisburg – Philadelphia, PA
FY22 Q2 Page 22

FRA Quarterly Report IV. Amtrak Route Structure and Descriptions

Route Physical Route Financial Route

Lynchburg/

Roanoke

Lynchburg/Roanoke 

– New Haven, CT/

Boston, MA

Lynchburg, VA – Washington, DC

Newport News Newport News, VA 

– New Haven, CT/

Boston, MA 

Newport News, VA – Washington, DC 

Norfolk Norfolk, VA – New 

Haven, CT/Boston, 

MA

Norfolk, VA – Washington, DC

Springfeld 

Shuttles

Washington, DC 

– New Haven, CT/

Boston, MA

New Haven, CT – Springfeld, MA

Pennsylvanian Pittsburgh, PA – New 

York, NY

Pittsburgh – Philadelphia, PA

Richmond Richmond – New 

Haven, CT/Boston, 

MA 

Richmond, VA – Washington, DC

Vermonter Washington, DC – 

St. Albans, VT 

New Haven, CT – Springfeld, MA; Springfeld, MA – St. Albans, VT
FY22 Q2 Page 23

FRA Quarterly Report V. Quarterly Reporting Data Categories

V. Quarterly Reporting Data Categories

A. On-Time Performance and Train Delays

This section includes defnitions of each of the metrics and any associated standard. There are also 

descriptions of the reported data for each metric, including defnitions of key terms, and other notes 

as needed. This section includes reporting tables and charts for selected metrics; to access the 

complete data fles, please visit railroads.dot.gov.

Table 5. On-Time Performance and Train Delays Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Customer 

On-Time 

Performance

The percentage of all 

customers on an intercity 

passenger rail train who 

arrive at their detraining 

point no later than 

15 minutes after their 

published scheduled 

arrival time, reported by 

train and by route.

The customer on-time 

performance minimum 

standard is 80 percent 

for any 2 consecutive 

quarters.

Customer on-time performance for all schedules, at the route-level and by 

train, are included in this report. 

Ridership 

Data

The number of host 

railroads to whom Amtrak 

has provided ridership 

data reported by host 

railroad and by month.

Ridership data means, in a machine-readable format: the total number of 

passengers, by train and by day; the station-specifc number of detraining 

passengers, reported by host railroad, whose railroad right-of-way serves 

the station, by train and by day; and the station-specifc number of on-time 

passengers reported by host railroad whose railroad right-of-way serves 

the station, by train and by day.

Amtrak provided ridership data to Portland Terminal Railroad Company via 

BNSF Railway.
FY22 Q2 Page 24

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Certifed 

Schedules

The number of certifed 

schedules, uncertifed 

schedules, and disputed 

schedules, reported by 

train, by route, and by 

host railroad (excluding 

switching and terminal 

railroads), identifed in 

a notice to the Federal 

Railroad Administrator by 

Amtrak.

The metric was reported monthly through May 2021 after which it is 

reported annually, most recently in the FY2021 Quarter 4 report available 

at railroads.dot.gov. 

Certifed schedule means a published train schedule that Amtrak and the 

host railroad jointly certify is aligned with the customer on-time performance 

metric and standard.

Uncertifed schedule means a published train schedule that has not been 

reported as a certifed schedule or a disputed schedule.

Disputed schedule means: (1) A published train schedule for which a 

specifc change is sought: (i) that is the only subject of a non-binding 

dispute resolution process led by a neutral third-party and involving 

Amtrak and one or more host railroads; (ii) that is the only subject of a 

non-binding dispute resolution process led by a neutral third-party that has 

been initiated by one or more host railroads and Amtrak has not consented 

to participate in the process within 30 calendar days; or (iii) that is the 

only subject of a non-binding dispute resolution process led by a neutral 

third-party that has been initiated by Amtrak and the host railroad has not 

consented to participate in the process within 30 calendar days.

Train Delays The train delays metric is 

the minutes of delay for 

all Amtrak-responsible 

delays, host-responsible 

delays, and third-party 

delays, for the host 

railroad territory within 

each route. The train 

delays metric is reported 

by delay code; total 

minutes of delay; Amtrakresponsible delays; 

Amtrak’s host-responsible 

delays; Amtrak’s hostresponsible delays and 

Amtrak-responsible delays 

combined; non-Amtrak 

host-responsible delays; 

and third-party delays. 

The train delays metric 

is also reported by the 

number of non-Amtrak 

host-responsible delay 

minutes disputed by host 

railroad and not resolved 

by Amtrak.

Amtrak-responsible delays means delays recorded by Amtrak, in 

accordance with Amtrak procedures, as Amtrak-responsible delays, 

including passenger-related delays at stations, Amtrak equipment failures, 

holding for connections, injuries, initial terminal delays, servicing delays, 

crew and system delays, and other miscellaneous Amtrak-responsible 

delays.

Host-responsible delays means delays recorded by Amtrak, in accordance 

with Amtrak procedures, as host-responsible delays, including freight train 

interference, slow orders, signals, routing, maintenance of way, commuter 

train interference, passenger train interference, catenary or wayside power 

system failure, and detours.

Third-party delays means delays recorded by Amtrak, in accordance with 

Amtrak procedures, as third-party delays, including bridge strikes, debris 

strikes, customs, drawbridge openings, police-related delays, trespassers, 

vehicle strikes, utility company delays, weather-related delays (including 

heat or cold orders, storms, foods/washouts, earthquake-related delays, 

slippery rail due to leaves, fash-food warnings, wayside defect detector 

actuations caused by ice, and high-wind restrictions), acts of God, or 

waiting for scheduled departure time. In this quarterly dataset, available for 

download railroads.dot.gov, the third-party delays are coded as “Neither.”
FY22 Q2 Page 25

FRA Quarterly Report V. Quarterly Reporting Data Categories

Metric Defnition Data Description and Notes

Disputed 

Train Delays

Delay minutes disputed by host railroad and not resolved by Amtrak means 

delay minutes for which a host railroad disputed the code used by Amtrak 

to classify the delay, or the number of delay minutes assigned to the host 

railroad, but were not changed by Amtrak after the host’s initial request. 

Ultimately, Amtrak and the host railroads may agree that a diferent 

delay code or number of delay minutes is appropriate following further 

discussion; this data only reports delay minutes that were not adjusted after 

the host railroad’s initial request for reclassifcation.

Delays are reported by operating business line, which is similar to the 

service line structure (see Amtrak Route Structure and Descriptions). The 

NEC business line includes the following routes: Acela, Northeast Regional, 

Northeast Regional – Richmond / Newport News / Norfolk, Northeast 

Regional – Roanoke, and Northeast Regional – Springfeld Shuttles. See 

Table 6 for a list of host railroads and abbreviated host railroad codes used 

in the delay reports. See Table 7 for a list of the delay codes, abbreviations, 

and responsibilities.

Train Delays 

per 10,000 

Train Miles

The minutes of delay per 

10,000 train-miles for all 

Amtrak-responsible and 

host-responsible delays, 

for the host railroad 

territory within each route.

Delays per 10,000 train-miles is the number of minutes of delay normalized 

by train-miles so that routes of diferent lengths, and hosts with diferent 

amounts of Amtrak service, can be compared to each other. Specifcally, 

it is the number of minutes of host-responsible and Amtrak-responsible 

delay, divided by the number of Amtrak train-miles operated over that 

host, multiplied by 10,000. The complete quarterly dataset is available for 

download at railroads.dot.gov.

Station 

Performance

The number of detraining 

passengers, the number 

of late passengers, and 

the average minutes late 

that late customers arrive 

at their detraining stations, 

reported by route, by 

train, and by station. The 

average minutes late per 

late customer calculation 

excludes on-time 

customers that arrive no 

later than 15 minutes after 

their scheduled time.

Data is available for download at railroads.dot.gov.

Host Running 

Time

The average actual 

running time and the 

median actual running 

time compared with the 

scheduled running time 

between the frst and fnal 

reporting points for a host 

railroad set forth in the 

Amtrak schedule skeleton, 

reported by route, by 

train, and by host railroad 

(excluding switching and 

terminal railroads).

Actual running time means the actual elapsed travel time of a train’s travel 

on a host railroad, between the departure time at the frst reporting point 

for a host railroad segment and the arrival time at the reporting point at the 

end of the host railroad segment.

Scheduled running time means the scheduled duration of a train’s travel on 

a host railroad, as set forth in the Amtrak schedule skeleton.

Schedule skeleton means a schedule grid used by Amtrak and host 

railroads to communicate the public schedule of an Amtrak train and the 

schedule of operations of an Amtrak train on host railroads.

Data is available for download at railroads.dot.gov.
FY22 Q2 Page 26

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 6. Host Railroad Names and Codes 

Host Railroad Name Host Railroad Code

Amtrak AM

Belt Railway of Chicago BR

BNSF Railway Company BN

Buckingham Branch Railroad BB

Central Florida Rail Corridor FR

Chicago Terminal1 CT

CN – IC (Former GTW and IC) CC

Conrail Shared Assets CR

CP Rail (Soo Line) CP

CSX Corporation CS

Delaware & Hudson (CP Rail)(StL&H) DH

Florida DOT FL

Kansas City Terminal KC

Long Island Railroad LG

Massachusetts DOT MA

MBTA MT

Metra ME

Metro-North Railroad MN

Michigan DOT MI

Minnesota Commercial MC

New England Central NE

New Mexico DOT NM

Norfolk Southern NS

Pan Am Railways (formerly Guilford) GT

S.C.R.R.A (Moorpark to LAX) SC

San Diego Northern SN

Sound Transit (XNI-XTW =Tacoma, WA vicinity) ST

Terminal Railroad Assn. Of St. Louis (TRRA) TR

Trinity Rail Express TE

Union Pacifc UP

Vermont Railway VR

1 Amtrak records delays experienced by Illini/Saluki and City of New Orleans trains on any of the routes they may 

use between 16th St. and Control Point-Roosevelt in Chicago to Chicago Terminal (CT).
FY22 Q2 Page 27

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 7. Amtrak Delay Code Defnitions

Responsibility Code Code Description Explanation

Amtrakresponsible 

delays

ADA Passenger-related All delays related to disabled passengers, wheelchair lifts, 

guide dogs, etc.

CAR Car failure Mechanical failure on all types of cars

CCR Cab car failure Mechanical failure on Cab Cars

CON Hold for guaranteed 

connection 

Holding for connections from other trains or buses

CTC CETC system failure Failure of the Centralized Electrifcation and Trafc Control 

(CETC) train control system

ENG Locomotive failure Mechanical failure on engines

HLD Passenger-related All delays related to passengers, checked baggage, large 

groups, etc.

INJ Injured/Ill guest/

Employee

Delay due to injured passengers or employees

ITI Initial terminal delay Delay at initial terminal due to late arriving inbound trains 

causing late release of equipment

MTI Disabled train ahead Disabled train ahead due to mechanical failure

OTH Miscellaneous delays Lost-on-run, heavy trains, unable to make normal speed, etc.

SVS Servicing All switching and servicing delays

SYS Crew & system Delays related to crews including lateness, lone-engineer 

delays

Host-responsible 

delays

CTI Commuter train 

interference 

Delays for meeting or following commuter trains

CTP Commuter train problems Delays directly caused by abnormal occurrences to commuter 

trains

DBB B&B work due to defect Delays caused by bridge or building maintenance

DCS C&S work due to defect Signal failure or other signal delays, wayside defect-detector 

false alarms, defective road crossing protection, efciency 

tests, drawbridge stuck open

DCT Defective concrete ties Delays caused by the replacement of concrete ties

DDA Defect detector actuation Delays caused by train inspection following a defect detector 

actuation

DET ET work due to defect Catenary or other electrical maintenance

DMW M/W work due to defect Maintenance of Way delays including holds for track repairs or 

MW foreman to clear

DSR Slow order delays Temporary slow orders, except heat or cold orders
FY22 Q2 Page 28

FRA Quarterly Report V. Quarterly Reporting Data Categories

Responsibility Code Code Description Explanation

Host-responsible 

delays

DTR Detour Delays from detours

FTI Freight train interference Delays from freight trains

PBB Planned B&B work Scheduled bridge and building maintenance

PET Planned ET work Scheduled catenary or other electrical work

PSC Planned C&S work Scheduled communications and signal work

PSR Planned speed 

restrictions 

Scheduled speed restrictions

PTI Passenger train 

interference 

Delays for meeting or following other passenger trains (not 

commuter trains)

RTE Routing delays, including 

late bulletins 

Routing-dispatching delays including diversions, late track 

bulletins, etc.

SMW Scheduled M/W work Scheduled maintenance of way work

Third-party delays BSP Bridge strike Delay due to train striking an overhead bridge

CUI Customs and immigration U.S. and Canadian customs delays; Immigration-related delays

DBS Debris strike, damage, 

set outs 

Debris strikes

MBO Movable bridge opening Movable bridge openings for marine trafc where no bridge 

failure is involved

NOD Unused recovery time Waiting for scheduled departure time at a station

POL Police-related delay Police/fre department holds on right-of-way or on board trains

TRS Trespasser incident Trespasser incidents including road crossing accidents, 

trespasser/animal strikes, vehicle stuck on track ahead, bridge 

strikes

UTL Utility company failure Failure due to utility company issue

WTR Weather-related All severe-weather delays, landslides or washouts, 

earthquake-related delays, heat or cold orders
FY22 Q2 Page 29

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 8. Customer On-Time Performance by Route

Service Line / Route OTP

Long Distance

Auto Train 37.0%

California Zephyr 41.1%

Capitol Ltd 28.6%

Cardinal 53.3%

City Of New Orleans 63.9%

Coast Starlight 60.8%

Crescent 60.3%

Empire Builder 42.1%

Lake Shore Ltd 61.1%

Palmetto 78.9%

Silver Meteor 57.5%

Silver Star 30.3%

Southwest Chief 40.4%

Sunset Ltd 29.3%

Texas Eagle 62.2%

Northeast Corridor

Acela Express 84.1%

On Spine Northeast Regional 85.7%

Richmond / Newport News / Norfolk 74.7%

Roanoke 76.8%

Springfeld Shuttles 88.9%

State Supported

Blue Water 46.1%

Capitol Corridor 84.2%

Carl Sandburg / Illinois Zephyr 76.6%

Carolinian 73.4%

Cascades 61.4%

Downeaster 82.3%

Ethan Allen Express 92.3%

Heartland Flyer 59.8%

Hiawatha 93.4%

Illini / Saluki 51.2%

Keystone 94.4%

Lincoln Service 73.7%

Maple Leaf 83.0%

Missouri 83.4%

New York - Albany 91.8%

New York - Niagara Falls 82.5%

Pacifc Surfiner 83.5%

Pennsylvanian 74.5%

Pere Marquette 64.6%

Piedmont 78.2%

San Joaquins 75.4%

Vermonter 84.4%

Wolverine 52.2%
FY22 Q2 Page 30

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

Service Line & Route

OTP

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

37.0%

41.1%

28.6%

53.3%

63.9%

60.8% 60.3%

42.1%

61.1%

78.9%

57.5%

30.3%

40.4%

29.3%

62.2%

84.1%

85.7%

74.7%

76.8%

88.9%

46.1%

84.2%

76.6%

73.4%

61.4%

82.3%

92.3%

59.8%

93.4%

51.2%

94.4%

73.7%

83.0% 83.4%

91.8%

82.5% 83.5%

74.5%

64.6%

78.2%

75.4%

84.4%

52.2%

Figure 3. Customer OTP by Service Line & Route
FY22 Q2 Page 31

FRA Quarterly Report V. Quarterly Reporting Data Categories

Figure 4. Customer OTP by Route

0%

20%

40%

60%

80%

Route

OTP

Keystone

Hiawatha

Ethan Allen Express

New York - Albany

Springfield Shuttles

On Spine Northeast Regional

Vermonter

Capitol Corridor

Acela Express

Pacific Surfliner

Missouri

Maple Leaf

New York - Niagara Falls

Downeaster

Palmetto

Piedmont

Roanoke

Carl Sandburg / Illinois Zephyr

San Joaquins

Richmond / Newport News / Norfolk

Pennsylvanian

Lincoln Service

Carolinian

Pere Marquette

City Of New Orleans

Texas Eagle

Cascades

Lake Shore Ltd

Coast Starlight

Crescent

Heartland Flyer

Silver Meteor

Cardinal

Wolverine

Illini / Saluki

Blue Water

Empire Builder

California Zephyr

Southwest Chief

Auto Train

Silver Star

Sunset Ltd

Capitol Ltd

94.4% 93.4% 92.3% 91.8%

88.9%

85.7%

84.4% 84.2% 84.1% 83.5% 83.4% 83.0% 82.5% 82.3%

78.9% 78.2%

76.8% 76.6%

75.4% 74.7% 74.5% 73.7% 73.4%

64.6% 63.9%

62.2% 61.4% 61.1% 60.8% 60.3% 59.8%

57.5%

53.3% 52.2% 51.2%

46.1%

42.1% 41.1% 40.4%

37.0%

30.3% 29.3% 28.6%
FY22 Q2 Page 32

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 9. Ridership Data Metrics

Host Railroad Name January 2022 February 2022 March 2022

Belt Railway Company of Chicago Yes Yes Yes

BNSF Railway Yes Yes Yes

Buckingham Branch Railroad Yes Yes Yes

Canadian National Yes Yes Yes

Canadian Pacifc Yes Yes Yes

Central Florida Rail Corridor (Florida Rail) Yes Yes Yes

Conrail Yes Yes Yes

CSX Transportation Yes Yes Yes

Golden Isles Terminal Railroad Yes Yes Yes

Kansas City Terminal Railway Yes Yes Yes

Massachusetts Bay Transportation Authority Yes Yes Yes

Massachusetts Department of Transportation Yes Yes Yes

Metra Yes Yes Yes

Metro-North Railroad Yes Yes Yes

Michigan Department of Transportation Yes Yes Yes

Minnesota Commercial Railway Yes Yes Yes

New England Central Railroad Yes Yes Yes

New Mexico Department of Transportation Yes Yes Yes

Norfolk Southern Yes Yes Yes

North County Transit District (San Diego Northern) Yes Yes Yes

Pan Am Railways Yes Yes Yes

Portland Terminal Railroad Company Yes Yes Yes

Regional Transportation District (Denver Union Station) Yes Yes Yes

Sound Transit Yes Yes Yes

South Florida Regional Transportation Authority (Florida 

Department of Transportation)

Yes Yes Yes

Southern California Regional Rail Authority Yes Yes Yes

Terminal Railroad Association of St. Louis Yes Yes Yes

Trinity Railway Express Yes Yes Yes

Union Pacifc Railroad Yes Yes Yes

Vermont Railway Yes Yes Yes
FY22 Q2 Page 33

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 10. Disputed Delay Minutes

Host Railroad Disputed Delay 

Minutes

Unresolved Disputed 

Delay Minutes

BNSF 16 0

Buckingham Branch 8 0

Canadian National 8,362 0

Canadian Pacifc 78 0

Norfolk Southern 1,128 0

Union Pacifc 1,167 0

Total 10,759 0
FY22 Q2 Page 34

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 11. Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Amtrak Total 

Responsible Delay 

Minutes

Service Line / Route CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Long Distance

Auto Train 7 138 212 165 3,056 308 1,371 1,014 6,271 6,271

California Zephyr 8 19 15 16 58 463 1,536 12 14 1,887 1,688 180 313 1,443 3,137 3,979 14,652 14,710

Capitol Ltd 52 53 2 10 37 74 228 115 138 27 150 291 223 18 147 406 768 878 3,161 3,389

Cardinal 62 3 67 17 64 16 14 27 81 7 18 376 162 99 586 227 63 739 1,046 531 3,453 3,829

City Of New Orleans 3 39 3 2 13 12 72 468 228 27 1,117 967 27 44 1,010 1,340 1,129 6,357 6,429

Coast Starlight 586 263 226 501 1,268 106 102 1,536 1,347 2,906 8,841 8,841

Crescent 86 88 274 5 9 11 32 52 34 144 10 51 796 762 120 4 103 562 688 88 24 105 252 2,143 2,817 7,668 8,464

Empire Builder 10 291 5 2 308 250 1,092 3,067 3,953 1,368 50 2,676 1,145 4,429 4,955 22,985 23,293

Lake Shore Ltd 53 537 77 28 374 10 210 99 13 1,401 141 235 1,832 1,509 414 121 125 555 599 791 6,322 7,723

Palmetto 111 43 82 25 66 34 21 23 40 138 79 50 712 308 160 12 5 257 213 104 63 568 267 845 2,802 3,514

Silver Meteor 17 30 163 4 20 42 30 306 242 67 112 270 1 216 293 755 1,956 2,262

Silver Star 96 147 11 225 53 21 31 65 55 346 111 119 1,280 2,763 482 3 247 897 3,919 219 213 57 655 2,049 3,643 15,147 16,427

Southwest Chief 4 21 7 32 414 509 96 2,327 1,595 243 9 300 2,639 2,384 10,516 10,548

Sunset Ltd 165 46 18 229 399 107 15 101 1,667 1,394 192 973 946 1,910 7,704 7,933

Texas Eagle 187 7 29 66 289 381 84 394 1,021 1,137 51 22 702 1,615 1,777 7,184 7,473

Northeast Corridor

Acela Express 993 505 190 1,039 125 402 358 629 638 133 2 1,460 1,017 48 1,300 8,839 241 1,062 23 103 2,678 928 85 303 142 379 157 155 6,256 15,095

On Spine Northeast 

Regional

1,302 976 155 1,191 60 473 787 383 468 135 2 1,314 1,058 56 1,057 9,417 370 767 7 259 62 2,904 1,233 155 222 424 440 786 505 8,134 17,551

Richmond / Newport 

News / Norfolk

979 350 112 1,083 8 303 255 235 307 3 4 723 1,238 55 804 6,459 754 438 148 80 1,942 1,489 132 110 173 1,577 2,084 1,253 10,180 16,639

Roanoke 198 18 24 230 3 3 51 55 49 177 217 9 196 1,230 248 129 21 3 788 701 55 187 88 200 448 118 2,986 4,216

Springfeld Shuttles 136 8 94 10 8 205 353 34 8 856 17 7 75 2,132 11 578 38 5 682 1,344 534 220 5,643 6,499

State Supported

Blue Water 14 84 10 32 32 312 8 492 137 403 1,843 153 157 773 832 732 5,030 5,522

Capitol Corridor 685 248 178 33 602 977 7 380 722 283 1,143 5,258 5,258

Carl Sandburg / Illinois 

Zephyr

8 27 2 4 41 178 384 424 237 3 65 127 242 543 2,203 2,244

Carolinian 27 19 14 17 34 23 43 37 27 127 49 95 512 441 45 70 251 294 90 41 5 609 551 535 2,932 3,444

Cascades 525 461 598 159 551 324 56 281 1,229 244 1,018 5,446 5,446

Downeaster 92 2 181 204 9 712 79 23 310 1,612 1,612

Ethan Allen Express 2 141 205 6 9 111 40 5 519 43 116 145 287 11 12 338 170 122 1,244 1,763

Heartland Flyer 123 5 75 170 20 12 249 654 654

Hiawatha 38 39 1 2 12 31 123 83 269 683 160 457 1,622 443 443 4,160 4,283

Illini / Saluki 16 80 2 29 69 8 204 354 531 843 559 336 847 536 536 4,542 4,746

Keystone 672 721 12 449 18 550 320 273 16 18 1,991 491 34 207 5,772 51 113 699 11 49 943 207 13 34 194 205 142 17 2,678 8,450

Lincoln Service 30 170 37 41 93 140 41 552 362 722 1,075 683 20 336 1,099 650 1,304 6,251 6,803

Maple Leaf 7 75 12 16 57 96 263 127 31 1 5 671 283 22 199 309 904 2,552 2,815

Missouri 316 56 70 37 145 78 702 702

New York - Albany 50 588 315 93 6 11 3 186 190 31 1,473 107 260 247 947 553 26 56 8 67 11 206 2,488 3,961

New York - Niagara Falls 32 11 270 19 49 434 125 940 320 111 7 444 520 16 13 605 342 1,411 3,789 4,729

Pacifc Surfiner 1,339 585 1,237 232 1,562 2,717 117 1,523 1,521 389 3,763 14,985 14,985

Pennsylvanian 62 9 137 60 62 200 224 11 765 85 231 13 323 128 19 9 319 37 1,166 2,330 3,095

Pere Marquette 5 7 4 4 32 22 74 24 94 34 477 600 1,229 1,303

Piedmont 391 62 175 243 16 341 310 7 609 2,154 2,154

San Joaquins 805 279 399 472 785 699 25 306 666 312 1,214 5,962 5,962

Vermonter 131 27 3 204 164 91 96 108 11 181 344 39 122 1,521 124 276 181 167 62 5 1,384 133 458 2,790 4,311

Wolverine 74 275 252 87 47 1,554 50 2,339 487 865 5 2,376 473 26 1,795 3,327 1,590 4,159 15,103 17,442
FY22 Q2 Page 35

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 12. Host Railroad Responsible Train Delay Minutes

Delay Cause

Service Line / Route CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Long Distance

Auto Train 350 1,507 238 5,541 7,845 4,659 1,522 21,662

California Zephyr 392 4,362 1,611 6,500 89 21,685 3,838 3,511 41,988

Capitol Ltd 106 947 187 1,005 363 15,170 1,531 2,325 21,634

Cardinal 140 1,042 168 1,193 3,686 886 810 7,925

City Of New Orleans 49 1,143 344 2,215 6,523 1,548 1,671 13,493

Coast Starlight 406 3,185 964 5,071 47 10,961 5,707 969 27,310

Crescent 123 2,499 419 2,308 13,336 2,173 1,459 22,317

Empire Builder 340 1,861 960 4,093 702 18,776 2,330 943 30,005

Lake Shore Ltd 2,198 1,393 262 906 12,638 2,759 2,069 22,225

Palmetto 174 967 745 2,366 5,325 2,404 368 12,349

Silver Meteor 245 506 99 699 1,297 893 144 3,883

Silver Star 1,706 2,090 576 6,863 6,627 4,951 1,432 24,245

Southwest Chief 1,575 3,206 764 4,490 12,019 2,576 1,015 25,645

Sunset Ltd 79 2,000 1,470 3,633 28 17,590 356 3,297 28,453

Texas Eagle 87 1,897 489 3,629 60 17,358 1,807 923 26,250

Northeast Corridor

Acela Express 1,957 233 41 104 5,368 82 563 8,348

On Spine Northeast Regional 2,700 392 55 4,648 2 3 55 306 8,161

Richmond / Newport News / 

Norfolk

3,265 2,440 477 4,774 12 3,266 1,562 2,740 18,536

Roanoke 537 464 91 1,306 1,178 257 85 3,918

Springfeld Shuttles 108 107 393 93 701

State Supported

Blue Water 22 537 126 123 4,552 508 198 6,066

Capitol Corridor 882 1,838 738 9,761 11 1,697 4,753 1,325 21,005

Carl Sandburg / Illinois Zephyr 806 633 203 485 3,654 332 804 6,917

Carolinian 116 1,289 473 1,620 1,906 2,782 1,369 9,555

Cascades 290 2,353 1,282 4,002 7,193 3,476 1,304 19,900

Downeaster 1,170 3,350 963 2,807 94 1,512 2,947 227 13,070

Ethan Allen Express 523 306 254 317 134 2 171 1,707

Heartland Flyer 255 50 3,105 6 3,115 5 6,536

Hiawatha 2,123 520 404 181 395 169 151 3,943

Illini / Saluki 240 432 166 2,206 2,105 477 142 5,768

Lincoln Service 56 2,637 522 1,123 423 12,535 5,783 1,690 24,769

Maple Leaf 318 280 238 711 2,029 266 1,271 5,113

Missouri 288 124 746 19 3,114 32 313 4,636

New York - Albany 3,178 169 188 643 124 787 5,089

New York - Niagara Falls 1,671 1,068 511 1,380 3,305 380 2,489 10,804

Pacifc Surfiner 6,820 7,915 2,144 3,812 174 2,128 11,581 1,849 36,423

Pennsylvanian 358 135 237 4,041 1,074 5,845

Pere Marquette 347 171 75 2,406 380 122 3,501

Piedmont 1,384 576 1,563 2,377 1,042 266 7,208

San Joaquins 36 2,836 771 7,366 325 13,354 13,770 879 39,337

Vermonter 513 397 120 5,865 95 61 37 7,088

Wolverine 67 2,431 575 1,120 9,146 4,240 949 18,528
FY22 Q2 Page 36

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 13. Third Party Responsible Train Delay Minutes

Delay Cause

Service Line / Route BSP CUI DBS MBO NOD POL TRS UTL WTR Total

Long Distance

Auto Train 76 7 1,206 144 1,099 1,772 4,304

California Zephyr 714 284 4,109 573 714 1,738 8,132

Capitol Ltd 28 97 2,046 510 205 372 3,258

Cardinal 38 4 2,144 458 81 335 3,060

City Of New Orleans 223 6 4,904 115 988 352 6,588

Coast Starlight 193 426 6,746 1,861 1,209 1,069 11,504

Crescent 6 133 58 4,242 477 741 2046 7,703

Empire Builder 753 115 5,478 218 219 2,180 8,963

Lake Shore Ltd 36 99 4,017 215 270 288 4,925

Palmetto 4 71 2,766 199 478 7 1,570 5,095

Silver Meteor 37 639 177 355 811 2,019

Silver Star 47 115 1,556 971 1,456 2,869 7,014

Southwest Chief 32 15 4,894 867 440 681 6,929

Sunset Ltd 6 60 42 1,941 574 585 80 3,288

Texas Eagle 53 49 11,882 172 520 553 13,229

Northeast Corridor

Acela Express 115 86 52 1,770 416 1,341 3 2,955 6,738

On Spine Northeast Regional 174 117 8 1,704 788 843 127 3,694 7,455

Richmond / Newport News / Norfolk 90 365 3 4,685 442 533 34 2,771 8,923

Roanoke 16 52 5 1,279 247 408 695 2,702

Springfeld Shuttles 616 71 308 1,354 2,349

State Supported

Blue Water 49 239 2,174 133 552 359 3,506

Capitol Corridor 1 85 2,568 2,455 1,640 1,281 18 8,048

Carl Sandburg / Illinois Zephyr 25 750 229 2 105 1,111

Carolinian 4 119 2,222 233 299 375 3,252

Cascades 44 425 1,154 525 1024 138 3,310

Downeaster 3,331 166 74 75 3,646

Ethan Allen Express 1,332 72 400 89 1,893

Heartland Flyer 45 59 95 249 448

Hiawatha 5 357 73 46 69 550

Illini / Saluki 12 95 82 15 173 377

Keystone 99 295 153 343 4 1,115 2,009

Lincoln Service 111 7 6,095 109 543 803 7,668

Maple Leaf 15 2,258 53 116 416 2,858

Missouri 6 1438 20 128 73 1,665

New York - Albany 12 1,936 188 443 272 2,851

New York - Niagara Falls 38 1,760 173 301 689 2,961

Pacifc Surfiner 440 16,251 3,727 1,853 187 22,458

Pennsylvanian 63 119 50 213 500 945

Pere Marquette 151 185 15 259 90 700

Piedmont 73 741 185 694 227 1,920

San Joaquins 110 6,934 2,837 949 139 10,969

Vermonter 25 49 18 572 65 60 324 1,113

Wolverine 150 320 830 261 651 1,171 3,383
FY22 Q2 Page 37

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

100K

200K

300K

400K

500K

600K

Service Line

Delay Minutes

Long Distance Northeast Corridor State Supported

125K

33K

96K

335K

66K

278K

96K

28K

88K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 5. Delay Minutes by Service Line
FY22 Q2 Page 38

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

20K

40K

60K

80K

Service Line & Route

Delay Minutes

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

6K

15K

3K 3K

6K

9K 8K

23K

6K

3K 2K

15K

11K

8K 7K 6K 8K 10K

3K

6K 5K 5K

2K 3K

5K 4K 5K 3K

6K

3K 2K 4K

15K

2K 2K

6K

3K

15K

22K

42K

22K

8K

14K

27K

23K

30K

24K

13K

4K

26K

26K

29K

27K

17K

18K

25K

5K

7K

21K

7K

10K

20K

13K

2K

7K

4K

6K

6K

25K

5K

5K

7K

12K

36K

7K

4K

7K

39K

9K

21K

4K

8K

3K

3K

7K

12K

8K

9K

5K

5K

2K

7K

7K

3K

13K

7K

7K

9K

3K

2K

4K

8K

3K

3K

4K

2K

2K

8K

3K

3K

3K

22K

2K

11K

3K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 6. Delay Minutes by Service Line, Route, and Responsibility
FY22 Q2 Page 39

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

20K

40K

60K

80K

Route

Delay Minutes

Pacific Surfliner

California Zephyr

Empire Builder

San Joaquins

Silver Star

Coast Starlight

Texas Eagle

Richmond / Newport News / Norfolk

Southwest Chief

Sunset Ltd

Wolverine

Lincoln Service

Crescent

Lake Shore Ltd

Capitol Corridor

On Spine Northeast Regional

Auto Train

Acela Express

Cascades

Capitol Ltd

City Of New Orleans

Palmetto

New York - Niagara Falls

Downeaster

Carolinian

Blue Water

Cardinal

Vermonter

New York - Albany

Piedmont

Illini / Saluki

Roanoke

Maple Leaf

Keystone

Carl Sandburg / Illinois Zephyr

Pennsylvanian

Springfield Shuttles

Hiawatha

Silver Meteor

Heartland Flyer

Missouri

Pere Marquette

Ethan Allen Express

15K 15K

23K

6K

15K

9K 7K

10K 11K

8K

15K

6K 8K 6K 5K

8K

6K 6K 5K

3K

6K

3K 4K

2K 3K

5K 3K 3K 2K 2K

5K 3K 3K 3K 2K 2K

6K 4K

2K

36K

42K

30K

39K

26K

27K

27K

25K 26K

29K

21K

25K 23K

24K

21K

18K 22K

17K 20K

22K

14K

13K 12K

13K 10K 7K 8K 9K

7K 7K

6K

5K 5K 6K 7K 7K 2K 4K

4K 7K 5K 4K 2K

22K

8K

9K

11K

7K

12K

13K 9K 7K

3K 3K

8K 8K

5K

8K 7K 4K

7K 3K 3K

7K

5K

3K 4K

3K

4K 3K

3K 2K 3K 3K 2K

2K

2K

2K

2K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 7. Delay Minutes by Route and Responsibility
FY22 Q2 Page 40

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

50K

100K

150K

Host Railroad

Delay Minutes

Union Pacific BNSF CSX Norfolk

Southern

CN CP

78K

61K

36K

60K

15K

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

Figure 8. Class I Host Responsible Train Delay Minutes

*

* The CP delays do not include those on the portons of the Ethan Allen route where the Delaware & Hudson, a CP 

 subsidiary, is the host railroad.
FY22 Q2 Page 41

FRA Quarterly Report V. Quarterly Reporting Data Categories

0K

100K

200K

300K

400K

500K

600K

700K

Delay Responsibility

Delay Minutes

Amtrak Host Railroad Third Party

254K

680K

212K

Delay Responsibility Amtrak Host Railroad Third Party

Figure 9. Train Delay Minutes by Responsibility
FY22 Q2 Page 42

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

500

1,000

1,500

2,000

Service Line

Delay Minutes per 10K Train Miles

Long Distance State Supported Northeast Corridor

453

323

216

1217

935

433

348

294

184

Delay Responsibility Amtrak Host Railroad Third Party

Figure 10. Train Delay Minutes per 10,000 Train Miles by Service Line
FY22 Q2 Page 43

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

500

1,000

1,500

2,000

2,500

3,000

Service Line & Route

Delay Minutes per 10K Train Miles

Auto Train

California Zephyr

Capitol Ltd

Cardinal

City Of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Ltd

Texas Eagle

Acela Express

On Spine Northeast Regional

Richmond / Newport News / Norfolk

Roanoke

Springfield Shuttles

Blue Water

Capitol Corridor

Carl Sandburg / Illinois Zephyr

Carolinian

Cascades

Downeaster

Ethan Allen Express

Heartland Flyer

Hiawatha

Illini / Saluki

Keystone

Lincoln Service

Maple Leaf

Missouri

New York - Albany

New York - Niagara Falls

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquins

Vermonter

Wolverine

Long Distance Northeast Corridor State Supported

411 415

294

442 494 464 441

713

393

204

456

576

337

512

390

122 173

272 280

799

887

235 239 242

402

126

281

182

492

713

106

312 302

143

228 226

455

298

402

242 175

270

945

1418

1192

2030

1061

1054

1433

1328

941

1470

950

976

970

824

1908

1442

335

375

667

482

220

1156

940

756 830

1467

1026

504

1820

481

938

229

1262

636 944

603

701

1107

845

1169

808

1157

835

1305

282

231

303

391

512

604

443

278

306

370

471 267

222

219

719

131

159

238

253

332

618

360

121

268

244

286

428

125

65

80

382

338

339

262

177

683

121

229

215

323

108

212

Delay Responsibility Amtrak Host Railroad Third Party

Figure 11. Delay Minutes per 10,000 Train Miles by Route and Responsibility
FY22 Q2 Page 44

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

500

1,000

1,500

2,000

2,500

3,000

Routes

Delay Minutes per 10K Train Miles

Blue Water

Sunset Ltd

Capitol Ltd

Texas Eagle

Coast Starlight

Wolverine

Pacific Surfliner

Crescent

Lake Shore Ltd

Heartland Flyer

Cascades

Auto Train

City Of New Orleans

Lincoln Service

Empire Builder

Silver Meteor

Cardinal

California Zephyr

Silver Star

Pere Marquette

Illini / Saluki

San Joaquins

Capitol Corridor

Palmetto

Downeaster

Missouri

Southwest Chief

Springfield Shuttles

Carolinian

Maple Leaf

Piedmont

Pennsylvanian

Ethan Allen Express

Vermonter

Richmond / Newport News / Norfolk

Carl Sandburg / Illinois Zephyr

New York - Niagara Falls

New York - Albany

Hiawatha

Roanoke

On Spine Northeast Regional

Acela Express

Keystone

887

512

294

390

464

945

455 441 393

182

402 411

494

312

713

456 442 415

576

402

713

175 235 204

126 143

337

799

242 302 242 298 281 270 272 239 226 228

492

280

173 122 106

1156 1908

2030

1442

1433

1305

1107

1328 1470

1820

1467 1418

1054

1262

941

976 1061

1192

970

1169

938

1157

940 950

1026 944

824

220

830

636 808

845

504

835

667 756

701

603

481

482

375

335

229

618

219

303

719 604

212

683

443 306

125

244 282

512

382 278

471 391 231

267 229 59

323

360 370

286

339 222

332 268

338

215

121

428

108

238 121

177

262

65

253

159

131

80

Delay Responsibility Amtrak Host Railroad Third Party

Figure 12. Delay Minutes per 10,000 Train Miles by Service Line, Route, and Responsibility
FY22 Q2 Page 45

FRA Quarterly Report V. Quarterly Reporting Data Categories

0

500

1,000

1,500

2,000

Host Railroad

Delay Minutes per 10K Train Miles

Norfolk

Southern

Union Pacific CN CSX BNSF CP

1133

612

576

371

463

136

Delay Code CTI DCS DMW DSR DTR FTI PTI RTE

Figure 13. Class I Host Responsible Train Delay Minutes per 10,000 Train Miles
FY22 Q2 Page 46

FRA Quarterly Report V. Quarterly Reporting Data Categories

B. Customer Service 

Amtrak’s customer satisfaction survey means a market-research survey that measures Amtrak’s 

satisfaction score as measured by specifc service attributes that cover the entire customer journey.

FRA publishes information about Amtrak’s customer satisfaction survey (including the survey 

questions and methodology) annually as an appendix to the quarterly report. For the most recent 

customer satisfaction survey publication, see Appendix 4 of the FY 2021 fourth quarter report.

Amtrak adjusts overall satisfaction score performance by removing passengers who arrive at their 

destinations on State-supported and long-distance routes excessively late (30 minutes late for Statesupported routes and 120 minutes for long-distance routes) from the system-wide calculation.

Amtrak provided the percent of respondents to the Amtrak customer satisfaction survey who provided 

a score of 70 percent or greater for their overall satisfaction (Top 4) and the percent of respondents 

who provided a score of 80 percent or greater (Top 3). The tables and charts in this report refect 

the percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their overall satisfaction (Top 4).

Table 14. Customer Service Metrics – Defnitions and Notes 

Metric Defnition

Customer 

Satisfaction

The percent of respondents to the Amtrak customer satisfaction survey who provided a score of 70 

percent or greater for their “overall satisfaction” on a 100-point scale for their most recent trip, by 

route, shown both adjusted for performance and unadjusted

Amtrak 

Personnel

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of Amtrak personnel on their most recent trip, by route.

Information 

Given

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of information provided by Amtrak on their most recent trip, by route.

On-board 

Comfort

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board 

Cleanliness

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of onboard comfort on their most recent trip, by route.

On-board food 

service

The average score from respondents to the Amtrak customer satisfaction survey for their overall 

review of on-board food service on their most recent trip, by route.
FY22 Q2 Page 47

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 15. Customer Satisfaction by Route - Not Adjusted for Train Performance

Service Line / Route Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 75% 88% 78% 84% 73% 59%

California Zephyr 79% 87% 73% 74% 86% 65%

Capitol Limited 64% 81% 65% 75% 77% 57%

Cardinal 71% 82% 68% 75% 83% 54%

City of New Orleans 77% 87% 75% 80% 81% 63%

Coast Starlight 78% 87% 75% 78% 83% 59%

Crescent 74% 81% 70% 76% 79% 54%

Empire Builder 70% 82% 66% 68% 78% 55%

Lake Shore Ltd 76% 85% 73% 78% 79% 59%

Palmetto 82% 85% 80% 84% 87% 69%

Silver Meteor 71% 82% 69% 74% 76% 59%

Silver Star 71% 80% 66% 74% 78% 54%

Southwest Chief 78% 89% 75% 72% 80% 66%

Sunset Limited 76% 87% 72% 77% 81% 64%

Texas Eagle 75% 83% 75% 73% 81% 58%

Northeast Corridor

Acela Express 88% 91% 86% 90% 90% 72%

Northeast Regional 86% 89% 81% 89% 90% 70%

State Supported

Blue Water 78% 85% 73% 82% 82% 65%

Capitol Corridor 91% 94% 85% 92% 95% 77%

Carolinian 84% 87% 82% 85% 88% 73%

Cascades 84% 92% 81% 86% 88% 64%

Downeaster 91% 94% 87% 95% 95% 82%

Empire South 89% 92% 86% 91% 91% 47%

Empire West/Maple Leaf 91% 93% 89% 90% 91% 73%

Ethan Allen 89% 92% 88% 87% 91% 68%

Heartland Flyer 91% 94% 90% 91% 93% 83%

Hiawatha 91% 94% 89% 92% 94% 54%

Illini / Saluki 76% 88% 72% 83% 86% 66%

Illinois Zephyr/Carl Sandburg 85% 88% 83% 90% 87% 76%

Keystone 92% 93% 88% 93% 95% 52%

Lincoln Service 83% 87% 80% 84% 84% 70%

Missouri River Runner 87% 90% 88% 82% 92% 74%

New Haven - Springfeld 88% 92% 83% 89% 94% 73%

Pacifc Surfiner 86% 91% 82% 88% 92% 77%

Pennsylvanian 90% 94% 85% 88% 92% 73%

Pere Marquette 88% 96% 87% 92% 93% 77%

Piedmont 92% 94% 90% 96% 95% 70%

San Joaquin 87% 92% 88% 87% 91% 71%

Vermonter 89% 92% 81% 88% 92% 68%

Washington-Lynchburg/Roanoke 86% 89% 79% 87% 90% 70%

Washington-Newport News 84% 89% 77% 88% 90% 73%

Washington-Norfolk 86% 89% 80% 88% 91% 72%

Washington-Richmond 84% 86% 77% 86% 89% 70%

Wolverine 75% 86% 75% 82% 81% 66%
FY22 Q2 Page 48

FRA Quarterly Report V. Quarterly Reporting Data Categories

Table 16. Customer Satisfaction by Route - Adjusted for Train Performance

Service Line / Route

Overall 

Service

Amtrak 

Personnel

Information 

Given

On-Board 

Cleanliness

On-Board 

Comfort

On-Board Food 

Service

Long Distance

Auto Train 80% 90% 85% 86% 75% 61%

California Zephyr 83% 89% 78% 77% 88% 68%

Capitol Limited 71% 85% 71% 80% 81% 63%

Cardinal 80% 84% 77% 79% 87% 58%

City of New Orleans 81% 88% 80% 82% 83% 65%

Coast Starlight 82% 88% 78% 80% 85% 61%

Crescent 78% 83% 74% 79% 82% 56%

Empire Builder 78% 85% 76% 72% 81% 57%

Lake Shore Ltd 80% 87% 77% 79% 81% 61%

Palmetto 85% 86% 82% 86% 88% 70%

Silver Meteor 78% 86% 77% 78% 81% 60%

Silver Star 77% 83% 72% 78% 81% 58%

Southwest Chief 82% 90% 80% 76% 82% 69%

Sunset Limited 85% 91% 82% 81% 86% 71%

Texas Eagle 79% 85% 78% 75% 83% 60%

Northeast Corridor

Acela Express 88% 91% 87% 90% 90% 73%

Northeast Regional 86% 89% 81% 90% 90% 70%

State Supported

Blue Water 85% 86% 81% 84% 85% 69%

Capitol Corridor 93% 94% 86% 93% 95% 77%

Carolinian 89% 89% 88% 88% 91% 76%

Cascades 89% 94% 87% 89% 90% 67%

Downeaster 93% 95% 89% 95% 95% 83%

Empire South 91% 93% 89% 92% 92% 48%

Empire West/Maple Leaf 92% 93% 90% 91% 92% 75%

Ethan Allen 91% 93% 92% 87% 92% 68%

Heartland Flyer 93% 95% 92% 92% 94% 84%

Hiawatha 93% 94% 92% 93% 94% 54%

Illini / Saluki 84% 90% 79% 85% 89% 72%

Illinois Zephyr/Carl Sandburg 87% 88% 85% 90% 88% 76%

Keystone 93% 93% 90% 94% 95% 54%

Lincoln Service 87% 88% 86% 85% 86% 72%

Missouri River Runner 90% 91% 90% 84% 93% 76%

New Haven - Springfeld 91% 93% 87% 90% 95% 73%

Pacifc Surfiner 89% 92% 85% 89% 93% 78%

Pennsylvanian 92% 95% 87% 89% 92% 76%

Pere Marquette 91% 96% 91% 93% 94% 80%

Piedmont 94% 94% 91% 96% 96% 72%

San Joaquin 90% 93% 91% 89% 93% 72%

Vermonter 91% 92% 83% 88% 93% 68%

Washington-Lynchburg/Roanoke 91% 90% 85% 89% 93% 72%

Washington-Newport News 89% 91% 82% 89% 91% 75%

Washington-Norfolk 90% 91% 85% 89% 92% 75%

Washington-Richmond 88% 88% 83% 87% 90% 71%

Wolverine 86% 90% 85% 86% 85% 69%
FY22 Q2 Page 49

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Service Line & Route

Customer Satisfaction

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

Non-Adjusted Overall Service Adjusted Overall Service Figure 14. Customer Satisfaction by Service Line and Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service
FY22 Q2 Page 50

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

20%

40%

60%

80%

100%

Route

Customer Satisfaction

Keystone

Piedmont

Capitol Corridor

Heartland Flyer

Downeaster

Hiawatha

Empire West/Maple Leaf

Pennsylvanian

Vermonter

Empire South

Ethan Allen

Acela Express

New Haven - Springfield

Pere Marquette

San Joaquin

Missouri River Runner

Pacific Surfliner

Washington-Norfolk

Washington-Lynchburg/Roanoke

Northeast Regional

Illinois Zephyr/Carl Sandburg

Washington-Newport News

Carolinian

Cascades

Washington-Richmond

Lincoln Service

Palmetto

California Zephyr

Southwest Chief

Coast Starlight

Blue Water

City of New Orleans

Illini / Saluki

Lake Shore Ltd

Sunset Limited

Wolverine

Texas Eagle

Auto Train

Crescent

Silver Meteor

Silver Star

Cardinal

Empire Builder

Capitol Limited

Non-Adjusted Overall Service Adjusted Overall Service Figure 15. Customer Satisfaction by Route - Adjusted and Not Adjusted for Train Performance

Non-Adjusted Overall Service Adjusted Overall Service
FY22 Q2 Page 51

FRA Quarterly Report V. Quarterly Reporting Data Categories

C. Financial 

Table 17. Financial Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Cost 

Recovery

Amtrak’s adjusted 

operating revenue divided 

by Amtrak’s adjusted 

operating expense. This 

metric is reported at the 

corporate level/systemwide and for each route 

and is reported in constant 

dollars of the reporting 

year based on the Ofce 

of Management and 

Budget’s gross domestic 

product chain defator.

Adjusted operating expenses means Amtrak’s operating expenses adjusted 

to exclude certain Amtrak expenses that are not considered core to operating 

the business. The major exclusions are depreciation, capital project–related 

expenditures not eligible for capitalization, the non-cash portion of pension 

and post-retirement benefts, and Amtrak’s Ofce of Inspector General 

expenses. Adjusted operating expenses do not include any operating 

expenses for State-supported routes that are paid for separately by States.

System-wide (Total Amtrak) includes Ancillary and Infrastructure expenses 

not related to train operations. National Train Service includes expenses from 

all train operations and routes. Special Trains includes expenses related to 

contracting of Amtrak’s equipment crews for private excursion.

Avoidable 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue

The percent of avoidable 

operating costs divided 

by passenger revenue 

for each route, shown 

with and without State 

operating payments.

Avoidable operating costs means costs incurred by Amtrak to operate train 

service along a route that would no longer be incurred if the route were no 

longer operated. For this quarterly report, Avoidable Operating Expense is 

calculated by adding Frequency Variable & Route Variable costs.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Fully 

Allocated 

Core 

Operating 

Costs 

Covered 

by 

Passenger 

Revenue 

The percent of fully 

allocated core operating 

costs divided by 

passenger revenue 

for each route, shown 

with and without State 

operating payments.

Fully allocated core operating costs means Amtrak’s total costs associated 

with operating an Amtrak route, including direct operating expenses, a portion 

of shared expenses, and a portion of corporate overhead expenses. Fully 

allocated core operating costs exclude ancillary and other expenses that 

are not directly reimbursed by passenger revenue to match revenues with 

expenses.

Passenger revenue means intercity passenger rail revenue generated from 

passenger train operations, including ticket revenue, food and beverage 

sales, operating payments collected from States or other sponsoring entities, 

special trains, and private car operations.

Average 

Ridership

The number of passengermiles divided by trainmiles for each routeNone.

Total 

Ridership

The total number of 

passengers on Amtrak 

trains, reported by route

None.
FRA Quarterly Report

FY22 Q2 Page 52

V. Quarterly Reporting Data Categories 

Table 18. Cost Recovery by Service Line and Route

Service Line / Route Cost Recovery

Long Distance

Auto Train 124%

California Zephyr 36%

Capitol Limited 30%

Cardinal 21%

City of New Orleans 30%

Coast Starlight 34%

Crescent 32%

Empire Builder 28%

Lake Shore Ltd 31%

Palmetto 45%

Silver Meteor 30%

Silver Star 41%

Southwest Chief 30%

Sunset Limited 17%

Texas Eagle 33%

Northeast Corridor

Acela Express 66%

NEC Special Trains 43%

Northeast Regional 71%

State Supported

Adirondack 69%

Blue Water 83%

Capitol Corridor 84%

Carolinian 91%

Cascades 83%

Downeaster 87%

Empire South 56%

Empire West/Maple Leaf 108%

Ethan Allen 36%

Heartland Flyer 81%

Hiawatha 60%

Illini / Saluki 124%

Illinois Zephyr/Carl Sandburg 125%

Keystone 46%

Lincoln Service 88%

Missouri River Runner 99%

New Haven - Springfeld 67%

Non-NEC Special Trains 1%

Pacifc Surfiner 81%

Pennsylvanian 69%

Pere Marquette 70%

Piedmont 100%

San Joaquin 89%

Vermonter 97%

Washington-Lynchburg/

Roanoke

95%

Washington-Newport News 101%

Washington-Norfolk 91%

Washington-Richmond 183%

Wolverine 78%

System-Wide

National Train Service 62%

System-wide (Total Amtrak) 65%
FY22 Q2 Page 53

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Service Line & Route

Cost Recovery

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

124%

36%

30%

21%

30%

34% 32%

28%

31%

45%

30%

41%

30%

17%

33%

66%

71% 69%

83% 84%

91%

83%

87%

56%

108%

36%

81%

60%

124% 125%

46%

88%

99%

67%

81%

69% 70%

100%

89%

97% 95%

101%

91%

183%

78%

Figure 16. Cost Recovery by Service Line and Route
FY22 Q2 Page 54

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

Route

Cost Recovery

Washington-Rich...

Illinois Zephyr/Carl San...

Illini / Saluki

Auto Train

Empire West/Maple Leaf

Washington-Newport News

Piedmont

Missouri River Runner

Vermonter

Washington-Lynchburg/Roanoke

Washington-Norfolk

Carolinian

San Joaquin

Lincoln Service

Downeaster

Capitol Corridor

Blue Water

Cascades

Heartland Flyer

Pacific Surfliner

Wolverine

Northeast Regional

Pere Marquette

Pennsylvanian

Adirondack

New Haven - Springfield

Acela Express

Hiawatha

Empire South

Keystone

Palmetto

Silver Star

Ethan Allen

California Zephyr

Coast Starlight

Texas Eagle

Crescent

Lake Shore Ltd

Southwest Chief

City of New Orleans

Capitol Limited

Silver Meteor

Empire Builder

Cardinal

Sunset Limited

183%

125% 124% 124%

108%

101% 100% 99% 97%

95%

91% 91% 89% 88% 87%

84% 83% 83% 81% 81%

78%

71% 70% 69% 69% 67% 66%

60%

56%

46% 45%

41%

36% 36% 34% 33% 32% 31% 30% 30% 30% 30% 28%

21%

17%

Figure 17. Cost Recovery by Route
FRA Quarterly Report

FY22 Q2 Page 55

V. Quarterly Reporting Data Categories 

Table 19. Avoidable Operating Expenses Covered By Passenger Revenue

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 152% 152%

California Zephyr 44% 44%

Capitol Limited 39% 39%

Cardinal 27% 27%

City of New Orleans 37% 37%

Coast Starlight 42% 42%

Crescent 38% 38%

Empire Builder 34% 34%

Lake Shore Ltd 37% 37%

Palmetto 56% 56%

Silver Meteor 34% 34%

Silver Star 51% 51%

Southwest Chief 36% 36%

Sunset Limited 20% 20%

Texas Eagle 38% 38%

Northeast Corridor

Acela Express 81% 81%

NEC Special Trains 62% 62%

Northeast Regional 93% 93%

State Supported

Adirondack 0% 72%

Blue Water 28% 95%

Capitol Corridor 28% 106%

Carolinian 54% 112%

Cascades 33% 102%

Downeaster 43% 111%

Empire South 73% 69%

Empire West/Maple Leaf 42% 136%

Ethan Allen 16% 41%

Heartland Flyer 23% 107%

Hiawatha 37% 68%

Illini / Saluki 43% 156%

Illinois Zephyr/Carl Sandburg 21% 152%

Keystone 24% 54%

Lincoln Service 33% 102%

Missouri River Runner 38% 123%

New Haven - Springfeld 16% 84%

Non-NEC Special Trains 1% 1%

Pacifc Surfiner 44% 102%

Pennsylvanian 42% 84%

Pere Marquette 32% 112%

Piedmont 46% 128%

San Joaquin 26% 107%

Vermonter 26% 123%

Washington-Lynchburg/

Roanoke

60% 117%

Washington-Newport News 50% 126%

Washington-Norfolk 44% 116%

Washington-Richmond 28% 236%

Wolverine 37% 90%

System-Wide

National Train Service 58% 78%

System-wide (Total Amtrak) 45% 60%
FY22 Q2 Page 56

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

200%

Service Line & Route

Avoidable Operating Expenses Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

Without State Operating Payments With State Operating Payments Figure 18. Avoidable Operating Expenses Covered By Passenger Revenue By Service Line and Route

Without State Operating Payments With State Operating Payments
FY22 Q2 Page 57

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

200%

Route

Avoidable Operating Expenses Covered By Passenger Revenue

Auto Train

Northeast Regional

Acela Express

Empire South

Washington-Lynchburg/Roanoke

Palmetto

Carolinian

Silver Star

Washington-Newport News

Piedmont

Washington-Norfolk

California Zephyr

Pacific Surfliner

Downeaster

Illini / Saluki

Pennsylvanian

Empire West/Maple Leaf

Coast Starlight

Capitol Limited

Texas Eagle

Crescent

Missouri River Runner

Lake Shore Ltd

Wolverine

Hiawatha

City of New Orleans

Southwest Chief

Silver Meteor

Empire Builder

Cascades

Lincoln Service

Pere Marquette

Capitol Corridor

Washington-Richmond

Blue Water

Cardinal

Vermonter

San Joaquin

Keystone

Heartland Flyer

Illinois Zephyr/Carl Sandburg

Sunset Limited

New Haven - Springfield

Ethan Allen

Adirondack

Figure 19. Avoidable Operating Expenses Covered By Passenger Revenue By Route Without State Operating Payments With State Operating Payments

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q2 Page 58

V. Quarterly Reporting Data Categories 

Table 20. Fully Allocated Costs Covered by Passenger Revenue by Route

Service Line / Route Without State Operating Payments With State Operating Payments

Long Distance

Auto Train 121% 121%

California Zephyr 34% 34%

Capitol Limited 28% 28%

Cardinal 20% 20%

City of New Orleans 28% 28%

Coast Starlight 32% 32%

Crescent 30% 30%

Empire Builder 26% 26%

Lake Shore Ltd 29% 29%

Palmetto 42% 42%

Silver Meteor 27% 27%

Silver Star 39% 39%

Southwest Chief 29% 29%

Sunset Limited 16% 16%

Texas Eagle 31% 31%

Northeast Corridor

Acela Express 64% 64%

NEC Special Trains 36% 36%

Northeast Regional 68% 68%

State Supported

Adirondack 0% 68%

Blue Water 24% 82%

Capitol Corridor 22% 83%

Carolinian 43% 89%

Cascades 26% 82%

Downeaster 33% 84%

Empire South 56% 53%

Empire West/Maple Leaf 33% 106%

Ethan Allen 13% 34%

Heartland Flyer 17% 80%

Hiawatha 32% 58%

Illini / Saluki 33% 122%

Illinois Zephyr/Carl Sandburg 17% 124%

Keystone 18% 40%

Lincoln Service 27% 86%

Missouri River Runner 30% 97%

New Haven - Springfeld 13% 65%

Non-NEC Special Trains 0% 0%

Pacifc Surfiner 34% 79%

Pennsylvanian 33% 66%

Pere Marquette 19% 68%

Piedmont 35% 98%

San Joaquin 22% 87%

Vermonter 20% 95%

Washington-Lynchburg/

Roanoke

47% 93%

Washington-Newport News 39% 99%

Washington-Norfolk 34% 89%

Washington-Richmond 21% 181%

Wolverine 31% 76%

System-Wide

National Train Service 45% 60%

System-wide (Total Amtrak) 34% 46%
FY22 Q2 Page 59

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

200%

Service Line & Route

Fully Allocated Costs Covered by Passenger Revenue

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

Figure 20. Fully Allocated Costs Covered by Passenger Revenue by Service Line and Route Without State Operating Payments With State Operating Payments

Without State Operating Payments With State Operating Payments
FY22 Q2 Page 60

FRA Quarterly Report V. Quarterly Reporting Data Categories

0%

50%

100%

150%

200%

Route

Fully Allocated Costs Covered by Passenger Revenue

Auto Train

Northeast Regional

Acela Express

Empire South

Washington-Lynchburg/Roanoke

Carolinian

Palmetto

Washington-Newport News

Silver Star

Piedmont

Pacific Surfliner

Washington-Norfolk

California Zephyr

Illini / Saluki

Pennsylvanian

Empire West/Maple Leaf

Downeaster

Coast Starlight

Hiawatha

Texas Eagle

Wolverine

Crescent

Missouri River Runner

Lake Shore Ltd

Southwest Chief

City of New Orleans

Capitol Limited

Silver Meteor

Lincoln Service

Empire Builder

Cascades

Blue Water

Capitol Corridor

San Joaquin

Washington-Richmond

Vermonter

Cardinal

Pere Marquette

Keystone

Heartland Flyer

Illinois Zephyr/Carl Sandburg

Sunset Limited

Ethan Allen

New Haven - Springfield

Adirondack

Without State Operating Payments With State Operating Payments

Figure 21. Fully Allocated Costs Covered by Passenger Revenue by Route

Without State Operating Payments With State Operating Payments
FRA Quarterly Report

FY22 Q2 Page 61

V. Quarterly Reporting Data Categories 

Table 21. Average Ridership (Passenger Miles divided by Train Miles) and Total Ridership

Service Line / Route Average Ridership Total Ridership

Long Distance

Auto Train 133 70,052

California Zephyr 105 71,679

Capitol Limited 99 24,994

Cardinal 67 14,599

City of New Orleans 99 32,422

Coast Starlight 127 56,010

Crescent 89 40,359

Empire Builder 92 46,128

Lake Shore Ltd 125 51,489

Palmetto 102 60,969

Silver Meteor 137 10,002

Silver Star 180 95,699

Southwest Chief 106 37,460

Sunset Limited 74 15,188

Texas Eagle 121 44,545

Northeast Corridor

Acela Express 150 387,203

NEC Special Trains - -

Northeast Regional 220 1,218,418

State Supported

Adirondack - -

Blue Water 91 26,627

Capitol Corridor 42 126,123

Carolinian 122 47,320

Cascades 81 73,889

Downeaster 56 79,515

Empire South 151 190,180

Empire West/Maple Leaf 84 78,065

Ethan Allen 29 9,442

Heartland Flyer 62 12,250

Hiawatha 79 82,843

Illini / Saluki 112 44,342

Illinois Zephyr/Carl Sandburg 49 27,313

Keystone 67 148,444

Lincoln Service 90 97,268

Missouri River Runner 74 17,540

New Haven - Springfeld 33 61,268

Non-NEC Special Trains - -

Pacifc Surfiner 76 307,964

Pennsylvanian 113 33,263

Pere Marquette 71 14,334

Piedmont 55 42,317

San Joaquin 62 142,575

Vermonter 43 15,400

Washington-Lynchburg/

Roanoke

127 35,303

Washington-Newport News 131 33,352

Washington-Norfolk 89 43,358

Washington-Richmond 60 13,428

Wolverine 98 71,612

System-Wide

National Train Service 115 4,152,551

System-wide (Total Amtrak) 115 4,152,551
FY22 Q2 Page 62

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

0.5M

1.0M

1.5M

Service Line & Route

Total Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Adirondack

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

FY22 Q1 FY22 Q2

Figure 22. Total Ridership by Service Line and Route

FY22 Q1 FY22 Q2
FY22 Q2 Page 63

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

0.5M

1.0M

1.5M

Route

Total Ridership

Northeast Regio...

Acela Express

Pacific Surfliner

Empire South

Keystone

San Joaquin

Capitol Corridor

Lincoln Service

Silver Star

Hiawatha

Downeaster

Empire West/Maple Leaf

Cascades

California Zephyr

Wolverine

Auto Train

New Haven - Springfield

Palmetto

Coast Starlight

Lake Shore Ltd

Carolinian

Empire Builder

Texas Eagle

Illini / Saluki

Washington-Norfolk

Piedmont

Crescent

Southwest Chief

Washington-Lynchburg/Roanoke

Washington-Newport News

Pennsylvanian

City of New Orleans

Illinois Zephyr/Carl Sandburg

Blue Water

Capitol Limited

Missouri River Runner

Vermonter

Sunset Limited

Cardinal

Pere Marquette

Washington-Richmond

Heartland Flyer

Silver Meteor

Ethan Allen

Adirondack

FY22 Q1 FY22 Q2

Figure 23. Total Ridership by Route

FY22 Q1 FY22 Q2
FY22 Q2 Page 64

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

100

200

300

400

Service Line & Route

Average Ridership

Auto Train

California Zephyr

Capitol Limited

Cardinal

City of New Orleans

Coast Starlight

Crescent

Empire Builder

Lake Shore Ltd

Palmetto

Silver Meteor

Silver Star

Southwest Chief

Sunset Limited

Texas Eagle

Acela Express

Northeast Regional

Blue Water

Capitol Corridor

Carolinian

Cascades

Downeaster

Empire South

Empire West/Maple Leaf

Ethan Allen

Heartland Flyer

Hiawatha

Illini / Saluki

Illinois Zephyr/Carl Sandburg

Keystone

Lincoln Service

Missouri River Runner

New Haven - Springfield

Pacific Surfliner

Pennsylvanian

Pere Marquette

Piedmont

San Joaquin

Vermonter

Washington-Lynchburg/Roanoke

Washington-Newport News

Washington-Norfolk

Washington-Richmond

Wolverine

Long Distance Northea... State Supported

FY22 Q1 FY22 Q2

Figure 24. Average Ridership (Passenger Miles divided by Train Miles) by Service Line and Route

FY22 Q1 FY22 Q2
FY22 Q2 Page 65

FRA Quarterly Report V. Quarterly Reporting Data Categories

-

100

200

300

400

Route

Average Ridership

Northeast Regio...

Silver Star

Empire South

Acela Express

Silver Meteor

Auto Train

Washington-Newport News

Coast Starlight

Washington-Lynchburg/Roanoke

Lake Shore Ltd

Carolinian

Texas Eagle

Pennsylvanian

Illini / Saluki

Southwest Chief

California Zephyr

Palmetto

Capitol Limited

City of New Orleans

Wolverine

Empire Builder

Blue Water

Lincoln Service

Washington-Norfolk

Crescent

Empire West/Maple Leaf

Cascades

Hiawatha

Pacific Surfliner

Missouri River Runner

Sunset Limited

Pere Marquette

Keystone

Cardinal

Heartland Flyer

San Joaquin

Washington-Richmond

Downeaster

Piedmont

Illinois Zephyr/Carl Sandburg

Vermonter

Capitol Corridor

New Haven - Springfield

Ethan Allen

FY22 Q1 FY22 Q2

Figure 25. Average Ridership (Passenger Miles divided by Train Miles) by Route

FY22 Q1 FY22 Q2
FY22 Q2 Page 66

FRA Quarterly Report V. Quarterly Reporting Data Categories

D. Public Benefits 

Public benefts metrics are reported annually, and they were included for the frst time in the FY 2022 

frst quarter report, covering all of FY 2021. Public benefts metrics data for FY 2021 is also available 

for download at railroads.dot.gov.

Table 22. Public Benefts Metrics – Defnitions and Notes

Metric Defnition Data Description and Notes

Connectivity The percent of passengers connecting to 

and from other Amtrak routes, updated on an 

annual basis.

Under this metric, a connection means a 

passenger arriving on one train and connecting 

to a departing train within 23 hours.

Data is available for download at railroads.dot.

gov.

Missed Connections The percent of passengers connecting 

to/from other Amtrak routes who missed 

connections due to a late arrival from 

another Amtrak train, reported by route and 

updated on an annual basis.

Data is available for download at railroads.dot.

gov.

Community Access The percent of Amtrak passenger-trips to 

and from not well-served communities, 

updated on an annual basis.

Not well-served communities means those rural 

communities: within 25 miles of an intercity 

passenger rail station; more than 75 miles from 

a large airport; and more than 25 miles from any 

other airport with scheduled commercial service 

or an intercity bus stop.

Data is available for download at railroads.dot.

gov.

Service Availability The total number of daily Amtrak trains 

per 100,000 residents in a metropolitan 

statistical area (MSA) for each of the top 100 

MSAs in the United States, shown in total 

and adjusted for time of day, updated on an 

annual basis.

The metric, as adjusted for time of day, shows 

only those trains that arrive or depart between 

5:00 a.m. and 11:00 p.m.

Data is available for download at railroads.dot.

gov.
FY22 Q2 Page 67

FRA Quarterly Report Appendix 1: Customer OTP by Train

Appendix 1: Customer OTP by Train

Table 23. Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Acela Express 2103 89.8% Acela Express 2254 72.0% Capitol Corridor 544 92.5%

2109 83.3% 2255 72.5% 545 96.0%

2122 88.1% 2256 91.0% 546 80.6%

2126 90.5% 2257 84.9% 547 83.4%

2150 74.5% 2259 79.0% 548 95.4%

2151 84.5% Auto Train 52 41.1% 549 87.8%

2152 100.0% 53 33.6% 551 96.4%

2153 74.5% Blue Water 364 44.4% 720 74.9%

2154 82.4% 365 47.8% 723 96.8%

2155 79.9% California Zephyr 5 30.7% 724 69.5%

2158 85.9% 6 32.4% 727 71.4%

2159 88.1% 1005 0.0% 728 78.0%

2163 89.3% 1006 24.7% 729 75.9%

2164 71.4% 1105 72.5% 732 73.2%

2165 90.8% 1106 79.9% 736 62.6%

2166 67.9% Capitol Corridor 520 99.2% 737 79.8%

2167 75.6% 521 91.8% 741 81.1%

2168 93.2% 522 94.9% 742 86.5%

2169 82.1% 523 84.3% 743 86.1%

2170 94.6% 524 84.0% 744 70.6%

2172 82.3% 525 98.2% 745 89.7%

2173 81.6% 526 100.0% 746 89.8%

2190 89.6% 527 85.0% 747 81.4%

2203 98.6% 528 76.2% 748 85.3%

2205 85.9% 531 92.9% 751 89.6%

2213 82.2% 532 89.0% Capitol Ltd 29 33.9%

2218 98.7% 534 91.0% 30 24.2%

2222 97.7% 535 93.5% Cardinal 50 37.3%

2224 100.0% 536 94.1% 51 66.4%

2248 82.6% 537 87.8% Carl Sandburg / 

Illinois Zephyr

380 81.3%

2249 79.2% 538 80.8% 381 79.1%

2250 81.2% 540 99.2% 382 77.6%

2251 63.9% 541 79.0% 383 70.1%

2252 90.5% 542 86.8% Carolinian 79 74.8%

2253 93.8% 543 98.0% 80 71.5%
FY22 Q2 Page 68

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Cascades 500 63.8% Empire Builder 27 49.4% Keystone 615 100.0%

503 58.6% 28 27.2% 619 93.9%

504 61.6% 1007 58.3% 620 94.9%

505 70.1% 1008 0.0% 622 96.9%

507 66.1% 1027 100.0% 637 100.0%

508 42.6% 1028 94.6% 639 97.1%

City Of New 

Orleans

58 62.0% Ethan Allen 

Express

290 93.3% 640 87.5%

59 65.5% 291 91.3% 642 95.5%

Coast Starlight 11 70.1% Heartland Flyer 821 61.8% 643 95.8%

14 51.9% 822 57.7% 645 96.7%

Crescent 19 60.5% Hiawatha 329 100.0% 646 89.6%

20 60.1% 330 93.4% 647 92.3%

Downeaster 680 93.4% 331 88.2% 650 95.6%

681 90.9% 332 99.5% 651 92.9%

682 90.3% 333 86.1% 652 96.7%

683 90.9% 334 93.0% 653 94.2%

684 84.7% 335 90.8% 654 93.3%

685 84.6% 336 94.9% 655 90.0%

686 69.1% 337 90.8% 660 95.8%

687 85.9% 338 98.5% 661 92.8%

688 92.3% 339 93.1% 662 100.0%

689 99.5% 340 94.0% 663 100.0%

690 90.2% 341 95.8% 664 97.6%

691 92.7% 342 100.0% 665 95.1%

692 78.7% 343 100.0% 666 93.9%

693 84.1% Illini / Saluki 390 63.4% 667 99.9%

694 60.4% 391 33.5% 669 93.6%

695 78.5% 392 66.0% 670 91.7%

696 55.4% 393 40.4% 671 100.0%

697 74.0% Keystone 600 94.5% 672 100.0%

698 77.0% 601 95.3% Lake Shore Ltd 48 54.4%

699 93.8% 605 95.2% 49 62.0%

1689 100.0% 610 99.6% 448 70.1%

Empire Builder 7 57.0% 611 99.7% 449 95.6%

8 27.9% 612 100.0% Lincoln Service 300 82.6%
FY22 Q2 Page 69

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Lincoln Service 301 70.4% On Spine 

Northeast 

Regional

129 96.8% On Spine 

Northeast 

Regional

177 92.0%

302 75.0% 130 89.0% 178 88.8%

303 67.4% 132 93.5% 179 98.3%

304 79.3% 134 90.3% 182 78.6%

305 69.8% 135 79.0% 183 94.2%

306 69.6% 136 76.2% 184 96.1%

307 77.2% 137 78.4% 185 88.8%

Maple Leaf 63 73.5% 138 89.1% 189 91.7%

64 90.8% 139 83.0% 190 88.3%

Missouri 311 67.8% 140 89.3% 192 90.0%

313 87.9% 141 82.7% 193 90.3%

314 79.0% 143 91.9% 196 91.4%

316 98.0% 146 93.1% Pacifc Surfiner 562 90.6%

New York - Albany 232 95.8% 148 85.3% 564 81.7%

233 83.3% 149 80.5% 567 86.1%

234 99.9% 150 81.6% 572 92.2%

236 95.2% 152 89.4% 573 90.7%

237 86.6% 153 90.0% 580 88.7%

238 94.2% 154 78.8% 581 89.4%

239 89.8% 155 95.1% 583 90.7%

241 98.0% 158 88.9% 586 90.7%

243 89.3% 159 100.0% 588 88.2%

244 94.1% 160 82.8% 591 77.0%

250 98.4% 161 80.7% 594 81.9%

253 89.4% 162 83.0% 595 88.4%

256 100.0% 163 91.6% 761 81.8%

259 97.9% 165 82.4% 765 88.3%

260 89.1% 166 71.8% 770 88.6%

261 100.0% 167 83.0% 774 69.9%

New York - 

Niagara Falls

280 84.7% 168 80.5% 777 80.1%

281 85.3% 169 97.0% 784 85.6%

283 74.5% 170 72.0% 785 75.7%

284 86.1% 172 75.2% 794 80.2%

On Spine 

Northeast 

Regional

123 91.0% 173 88.3% 1761 100.0%

126 100.0% 175 74.0% 1765 47.4%
FY22 Q2 Page 70

FRA Quarterly Report Appendix 1: Customer OTP by Train

Route Train OTP Route Train OTP Route Train OTP

Pacifc Surfiner 1770 100.0% Roanoke 145 74.0% Springfeld 

Shuttles

460 98.0%

1774 100.0% 147 67.1% 461 95.1%

1777 82.6% 156 81.1% 463 100.0%

1784 96.3% 171 76.2% 464 70.5%

1785 92.0% 176 78.7% 465 99.6%

1794 90.9% San Joaquins 702 84.0% 467 94.4%

Palmetto 89 79.4% 703 76.9% 470 79.6%

90 78.4% 710 78.4% 471 94.6%

Pennsylvanian 42 75.8% 711 81.0% 473 100.0%

43 73.2% 712 78.5% 474 92.1%

Pere Marquette 370 60.8% 713 70.3% 475 96.5%

371 68.2% 714 81.0% 476 81.3%

Piedmont 73 83.5% 715 69.5% 478 88.7%

74 72.1% 716 73.3% 479 94.8%

75 68.8% 717 73.9% 488 74.2%

76 76.8% 718 76.8% 490 83.6%

77 88.6% 719 69.8% 494 64.5%

78 84.9% Silver Meteor 97 48.4% 495 93.3%

Richmond / 

Newport News / 

Norfolk

82 73.0% 98 67.4% 497 92.1%

84 84.7% Silver Star 91 26.7% 499 66.7%

85 89.7% 92 34.6% Sunset Ltd 1 24.2%

86 87.3% Southwest Chief 3 41.2% 2 34.6%

87 57.3% 4 38.9% Texas Eagle 21 52.6%

88 66.3% 1003 78.2% 22 71.8%

93 74.9% 1004 25.1% Vermonter 54 81.7%

94 61.3% Springfeld 

Shuttles

400 100.0% 55 84.7%

95 73.9% 405 100.0% 56 84.3%

96 76.4% 409 95.1% 57 86.8%

99 68.1% 412 100.0% Wolverine 350 46.1%

125 82.2% 416 100.0% 351 48.5%

157 60.2% 417 94.8% 352 51.3%

164 74.8% 432 100.0% 353 67.9%

174 84.5% 450 100.0% 354 45.4%

194 84.3% 451 100.0% 355 47.0%

195 58.6% 458 100.0%
FY22 Q2 Page 71

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Appendix 2: Delay Minutes by Train and Responsibility

Table 24: Amtrak Responsible Train Delay Minutes

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2103 59 6 41 12 16 28 38 59 18 277 85 8 13 14 3 10 133 410

2109 2 10 5 21 4 6 48 14 13 27 75

2122 30 25 15 140 8 61 40 15 3 5 342 4 25 137 23 123 7 3 2 324 666

2126 30 12 7 6 6 26 44 176 31 27 365 2 12 63 10 102 7 4 200 565

2150 41 64 100 3 58 43 50 58 14 114 18 2 565 9 40 38 288 30 15 420 985

2151 7 46 30 22 36 13 14 69 15 135 387 9 98 31 102 59 6 31 2 338 725

2152 6 6 7 19 19

2153 10 3 45 7 19 14 98 25 4 12 3 44 142

2154 73 5 36 8 33 54 40 176 82 28 535 3 57 202 34 12 20 7 335 870

2155 31 58 17 49 31 9 44 6 2 23 75 5 42 392 28 32 5 165 20 37 9 296 688

2158 56 31 88 7 14 72 52 148 67 5 540 4 19 129 58 46 12 268 808

2159 20 10 50 38 5 29 24 4 11 88 37 316 17 15 70 45 5 6 4 162 478

2163 56 3 45 6 20 17 13 27 131 79 397 3 20 81 56 21 33 69 13 296 693

2164 71 152 51 11 36 33 31 16 3 10 414 15 33 40 34 7 21 15 12 22 199 613

2165 24 6 5 41 10 9 7 13 35 66 216 8 14 14 43 33 23 6 5 56 202 418

2166 41 3 15 3 10 20 19 16 11 138 6 73 15 31 12 137 275

2167 17 19 36 1 4 5 41

2168 44 73 19 6 10 35 25 11 86 7 316 22 35 92 27 176 492

2169 95 6 5 27 13 3 33 34 14 35 265 13 89 219 30 13 16 17 397 662

2170 5 16 12 11 25 17 27 113 38 99 6 5 3 151 264

2172 27 34 2 62 13 67 39 143 54 9 41 491 18 94 32 73 15 20 3 255 746

2173 83 19 77 29 24 18 11 14 26 56 122 479 20 63 101 75 49 4 5 5 322 801

2190 35 49 6 90 1 44 133 28 15 5 226 316

2203 4 2 7 60 73 2 5 4 8 4 23 96

2205 4 7 6 5 6 33 61 2 37 4 43 104

2213 6 4 10 7 3 6 11 52 99 9 112 1 7 129 228

2218 3 3 23 6 2 5 42 7 1 8 50

2222 5 5 3 9 23 3 48 45 45 93

2224 17 3 2 62 9 93 2 2 95

2248 11 42 7 6 2 3 24 24 47 166 4 7 5 9 6 31 197

2249 4 42 38 7 2 94 16 8 58 269 3 68 9 54 19 1 154 423

2250 9 7 55 49 13 3 24 5 165 1 13 10 20 22 33 9 108 273

2251 10 44 22 2 5 7 11 5 53 159 5 13 4 37 5 3 67 226

2252 8 4 3 15 5 7 72 15 3 42 174 15 18 69 15 16 10 7 150 324

2253 10 2 15 16 2 4 19 16 60 144 19 23 23 60 15 140 284
FY22 Q2 Page 72

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Acela Express 2254 10 9 2 5 32 9 89 28 51 235 3 33 93 26 1 156 391

2255 28 3 14 3 3 4 5 41 101 3 7 25 4 2 41 142

2256 8 2 25 1 5 41 0 38 4 42 83

2257 8 12 2 4 8 31 65 4 16 7 56 6 6 95 160

2259 17 8 2 8 4 3 23 65 3 6 7 20 15 41 17 109 174

Auto Train 52 2 5 143 20 1,660 162 492 449 2,933 2,933

53 5 133 69 145 1,396 146 879 565 3,338 3,338

Blue Water 364 14 45 2 15 8 34 6 124 71 396 1,416 71 157 129 773 294 3,307 3,431

365 39 8 17 24 278 2 368 66 7 427 82 644 59 438 1,723 2,091

California Zephyr 5 5 16 21 213 1,225 14 810 776 100 817 1,356 2,523 7,834 7,855

6 3 18 15 36 248 268 12 1,072 888 80 313 594 1,740 1,418 6,633 6,669

1005 43 12 11 32 35 133 133

1006 1 1 2 12 2 9 3 28 29

1105 5 19 24 24

Capitol Corridor 520 3 2 5 5

521 2 4 2 16 17 7 8 2 29 87 87

522 8 13 4 21 13 1 2 12 74 74

523 2 9 10 33 60 1 39 154 154

524 8 13 17 21 16 25 100 100

525 35 3 24 12 21 95 95

526 1 18 3 4 26 26

527 32 1 8 29 44 67 59 240 240

528 54 11 22 18 31 26 54 26 242 242

531 50 9 10 86 7 5 167 167

532 51 1 20 23 31 59 68 5 71 329 329

534 6 5 4 47 4 19 85 85

535 2 5 7 14 14

536 13 66 22 18 14 133 133

537 1 5 4 20 30 30

538 73 9 34 3 33 51 4 169 376 376

540 3 3 11 12 11 14 6 60 60

541 51 22 12 23 133 12 51 304 304

542 13 1 8 48 54 50 174 174

543 15 14 12 15 56 56
FY22 Q2 Page 73

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Capitol Corridor 544 1 8 12 1 8 30 30

545 10 2 19 5 12 48 48

546 17 13 10 1 50 45 27 163 163

547 22 2 7 12 43 14 27 2 32 161 161

548 5 3 8 115 131 131

549 4 2 4 73 23 106 106

551 14 141 11 38 39 243 243

720 7 23 46 67 6 2 31 182 182

723 2 2 8 9 3 14 38 38

724 13 1 10 24 9 40 97 97

727 6 2 3 2 41 39 6 4 103 103

728 22 46 7 15 90 90

729 16 7 3 4 9 26 102 13 180 180

732 9 2 30 70 3 7 121 121

736 50 2 52 9 28 22 3 13 179 179

737 24 2 61 22 5 114 114

741 15 9 23 12 41 100 100

742 5 1 50 19 19 5 99 99

743 14 8 44 23 2 9 100 100

744 4 5 3 24 17 4 15 72 72

745 3 34 12 2 1 52 52

746 5 1 1 13 20 20

747 2 3 12 10 1 13 41 41

748 2 13 3 4 22 22

751 4 11 15 15

Capitol Ltd 29 3 3 2 8 13 35 64 38 2 27 143 56 73 2 173 387 327 1,228 1,292

30 49 50 2 24 39 164 77 136 7 235 150 16 147 233 381 551 1,933 2,097

Cardinal 50 17 33 54 4 10 14 66 5 7 210 69 36 565 144 13 386 1,020 171 2,404 2,614

51 45 3 34 17 10 12 4 13 15 2 11 166 93 63 21 83 50 353 26 360 1,049 1,215

Carl Sandburg / 

Illinois Zephyr

380 1 3 4 69 18 28 88 3 22 60 73 361 365

381 2 2 32 31 196 24 36 29 293 641 643

382 4 2 6 18 32 18 13 71 152 158

383 7 18 4 29 59 335 168 107 7 54 213 106 1,049 1,078

Carolinian 79 7 8 17 29 6 24 17 23 11 56 198 253 8 11 187 141 40 41 207 495 325 1,708 1,906

80 20 19 6 5 17 19 20 4 116 49 39 314 188 37 59 64 153 50 5 402 56 210 1,224 1,538
FY22 Q2 Page 74

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Cascades 500 114 71 14 28 83 7 117 23 102 559 559

503 99 5 448 111 93 66 20 251 67 287 1,447 1,447

504 52 155 4 41 22 282 116 54 726 726

505 135 134 100 48 302 63 63 31 155 1,031 1,031

507 37 87 42 20 215 7 340 748 748

508 88 9 36 82 51 14 274 301 80 935 935

City Of New 

Orleans

58 3 18 2 8 2 33 202 129 17 257 449 27 3 396 534 685 2,699 2,732

59 21 3 5 10 39 266 99 10 860 518 41 614 806 444 3,658 3,697

Coast Starlight 11 332 156 18 329 497 23 636 655 1,505 4,151 4,151

14 254 107 208 172 771 83 102 900 692 1,401 4,690 4,690

Crescent 19 28 9 100 5 2 19 5 9 38 15 230 266 26 103 448 243 62 24 7 100 1,382 1,539 4,200 4,430

20 58 79 174 9 9 13 47 25 106 10 36 566 496 94 4 114 445 26 98 152 761 1,278 3,468 4,034

Downeaster 680 21 5 5 31 31

681 76 15 9 8 4 112 112

682 10 3 3 7 20 43 43

683 8 2 11 33 54 54

684 11 7 4 3 21 46 46

685 2 6 4 13 25 25

686 12 18 29 11 19 51 140 140

687 11 23 12 222 3 42 313 313

688 4 4 7 20 16 51 51

689 2 14 2 4 22 22

690 4 2 4 10 10

691 2 1 2 5 5

692 14 29 5 5 53 53

693 14 5 2 21 21

694 9 11 29 23 72 72

695 9 42 3 4 58 58

696 4 3 4 38 20 28 97 97

697 1 9 239 2 10 261 261

698 7 2 2 16 27 27

699 7 2 145 14 168 168

1689 3 3 3

Empire Builder 7 10 291 2 303 111 759 10 1,625 510 11 40 316 1,340 3,240 7,962 8,265

8 5 5 107 325 737 2,099 665 13 1,450 787 2,658 1,306 10,147 10,152
FY22 Q2 Page 75

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Empire Builder 27 15 8 2,199 32 85 781 12 119 62 3,313 3,313

28 14 121 73 66 26 405 8 277 322 1,312 1,312

1007 6 30 5 9 4 54 54

1008 3 118 12 17 26 21 197 197

Ethan Allen 

Express

290 31 3 69 2 5 110 22 91 136 106 153 40 72 620 730

291 2 110 205 6 6 42 38 409 21 25 9 181 11 12 185 130 50 624 1,033

Heartland Flyer 821 62 45 102 6 47 262 262

822 61 5 30 68 20 6 202 392 392

Hiawatha 329 7 1 27 14 1 50 50

330 3 3 12 1 41 54 57

331 12 4 15 31 2 84 33 8 71 195 52 40 485 516

332 1 1 2 4 9 143 10 83 16 23 288 290

333 2 2 9 17 129 10 42 148 93 40 488 490

334 2 8 2 7 19 13 53 101 20 105 23 36 351 370

335 5 14 3 22 13 24 12 39 178 26 84 376 398

336 7 2 1 10 16 13 13 7 141 125 16 22 353 363

337 3 10 2 15 9 26 14 49 201 79 74 452 467

338 6 6 6 22 18 84 142 60 24 356 362

339 10 10 1 19 144 27 23 156 26 33 429 439

340 10 34 31 143 19 14 251 251

341 2 2 67 2 61 17 6 153 155

342 1 1 14 8 42 1 0 65 66

343 4 5 9 9

Illini / Saluki 390 27 2 29 50 2 110 163 3 236 256 368 101 181 1,308 1,418

391 16 8 43 18 153 96 95 429 429

392 11 53 2 6 72 11 14 86 22 123 256 328

393 5 17 22 164 528 599 246 318 240 317 137 2,549 2,571

Keystone 600 28 21 7 11 120 24 211 21 104 3 36 5 29 198 409

601 8 57 7 72 8 4 3 15 87

605 9 143 11 163 15 12 27 190

610 5 30 35 13 5 18 53

611 13 13 10 4 3 17 30

612 10 4 6 20 5 5 25
FY22 Q2 Page 76

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Keystone 615 3 2 5 2 2 7

619 5 2 3 10 37 10 7 14 11 79 89

620 9 22 12 19 32 90 34 218 5 4 40 49 267

622 30 5 32 9 5 81 2 5 27 34 115

637 3 16 14 33 33

639 12 122 58 15 46 15 28 296 60 12 2 74 370

640 228 83 38 72 13 142 11 587 5 19 24 3 6 57 644

642 19 10 44 57 5 66 3 204 50 4 7 61 265

643 15 15 3 3 15 51 4 80 28 29 3 144 195

645 12 11 9 8 3 11 54 57 3 3 29 92 146

646 5 5 31 24 11 3 234 26 339 16 79 35 18 22 170 509

647 20 44 4 14 51 5 4 142 31 69 9 9 25 9 152 294

650 16 5 17 16 5 7 167 62 8 303 27 52 3 82 385

651 40 9 24 35 55 4 13 45 3 228 81 102 14 24 221 449

652 13 54 50 5 44 6 122 7 301 10 1 11 312

653 51 52 7 12 31 3 33 9 198 3 16 8 109 14 10 41 201 399

654 44 21 11 38 45 188 36 383 39 58 9 3 10 119 502

655 43 301 38 14 4 3 34 109 7 553 10 121 19 10 12 38 210 763

660 19 8 10 18 143 11 6 5 220 7 12 5 15 2 5 46 266

661 5 12 5 10 32 19 13 93 125 157

662 13 10 13 105 141 48 48 189

663 3 10 13 5 5 18

664 3 19 6 14 116 5 163 3 18 3 4 2 30 193

665 31 11 2 7 51 5 21 73 34 8 141 192

666 6 9 4 9 3 120 6 27 184 2 60 17 6 85 269

667 9 9 26 2 46 3 1 27 11 42 88

669 14 6 10 10 5 2 14 19 15 95 16 21 6 6 20 11 80 175

670 17 67 15 73 13 28 213 8 20 5 33 246

671 18 7 17 22 64 64

672 6 40 4 50 2 3 5 55

Lake Shore Ltd 48 243 26 4 10 177 20 480 44 141 15 356 106 5 72 276 140 618 1,773 2,253

49 57 77 2 2 12 61 13 224 58 88 65 995 208 116 196 434 143 2,303 2,527

448 50 153 139 10 352 20 6 1,752 13 80 41 25 15 1,952 2,304

449 3 84 229 21 8 345 19 145 20 53 42 15 294 639

Lincoln Service 300 2 6 7 46 4 65 27 18 44 37 107 6 105 344 409
FY22 Q2 Page 77

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

Lincoln Service 301 9 27 25 2 7 70 22 23 184 42 145 135 170 721 791

302 49 2 8 4 63 50 26 125 80 19 220 35 77 632 695

303 27 23 55 2 107 74 19 162 167 39 153 39 369 1,022 1,129

304 1 16 3 30 4 19 73 79 2 115 104 1 225 127 20 159 832 905

305 20 6 16 17 59 65 103 74 148 80 102 110 682 741

306 59 4 22 3 88 13 177 155 53 44 145 44 163 794 882

307 11 2 2 12 27 32 354 216 52 28 122 269 151 1,224 1,251

Maple Leaf 63 7 45 12 12 43 94 213 57 13 5 406 116 22 68 216 553 1,456 1,669

64 30 4 14 2 50 70 18 1 265 167 131 93 351 1,096 1,146

Missouri 311 14 14 14

313 147 10 15 37 89 3 301 301

314 169 46 55 52 61 383 383

316 4 4 4

New York - Albany 232 28 7 28 9 3 5 80 13 134 107 6 5 20 285 365

233 30 16 61 75 182 15 40 208 64 8 20 3 358 540

234 2 2 2 2 4

236 3 4 37 44 10 19 20 2 8 17 76 120

237 2 13 13 12 40 6 53 63 1 89 212 252

238 21 3 58 10 92 10 60 244 46 24 7 3 29 423 515

239 8 254 37 2 16 8 325 17 39 61 56 1 4 178 503

241 2 47 3 26 6 84 3 7 37 47 131

243 2 255 70 5 332 15 7 211 237 98 12 12 592 924

244 4 42 29 36 1 12 124 8 5 70 9 14 106 230

250 12 12 6 2 14 22 34

253 2 11 93 3 8 117 36 25 8 69 186

256 4 2 6 6

259 15 2 3 4 24 2 26 1 16 45 69

260 13 2 15 8 33 21 3 2 67 82

New York - Niagara 

Falls

280 108 30 9 9 156 49 74 7 140 87 14 192 27 265 855 1,011

281 10 53 10 11 166 52 302 67 71 134 122 46 299 739 1,041

283 11 64 9 2 177 53 316 103 9 162 187 2 13 146 206 426 1,254 1,570

284 22 45 6 82 11 166 101 28 71 112 145 63 421 941 1,107

On Spine 

Northeast Regional

123 6 11 4 8 30 59 10 2 12 71

126 2 6 1 9 6 3 3 12 21
FY22 Q2 Page 78

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast Regional

129 19 23 2 44 13 1 14 58

130 55 14 25 19 42 34 23 71 82 11 376 7 2 14 73 6 20 2 124 500

132 15 7 1 3 20 10 56 2 5 39 6 35 87 143

134 9 2 3 18 11 3 46 5 3 9 17 63

135 13 13 9 13 6 26 22 67 169 7 11 113 38 90 13 272 441

136 3 2 5 1 1 20 22 27

137 158 93 115 18 46 3 33 263 37 766 73 126 123 78 14 9 423 1,189

138 27 20 18 57 25 44 66 15 272 9 80 82 20 4 16 29 2 242 514

139 7 7 12 26 2 12 7 45 18 5 15 104 130

140 29 26 16 2 35 28 9 19 164 15 13 53 24 10 30 34 179 343

141 103 27 12 22 5 9 27 2 91 42 3 6 349 31 4 7 33 405 125 7 18 12 72 33 747 1,096

143 7 4 7 10 113 9 16 166 3 9 9 15 3 39 205

146 8 2 10 9 4 2 6 21 31

148 94 39 35 11 34 20 21 56 46 62 5 32 455 10 35 8 304 58 16 54 52 17 554 1,009

149 13 10 17 8 1 29 78 7 9 266 35 3 320 398

150 3 55 28 237 80 17 420 4 3 210 32 36 86 9 380 800

152 5 37 7 8 24 2 7 90 1 17 11 29 119

153 36 2 6 13 3 55 115 53 4 2 59 174

154 5 6 12 3 6 4 4 19 59 8 104 32 144 203

155 8 10 4 31 53 4 29 8 2 43 96

158 5 20 4 2 1 10 42 98 28 9 8 63 206 248

159 2 3 5 5

160 18 120 10 148 1 6 1 8 156

161 38 4 10 8 10 36 5 2 76 189 15 15 20 100 81 19 4 254 443

162 7 3 25 6 70 5 27 55 22 10 230 3 10 36 20 4 73 303

163 5 12 17 28 62 9 31 7 65 28 61 3 204 266

165 7 17 39 5 5 73 10 5 23 35 2 13 88 161

166 12 1 4 3 5 37 62 18 46 49 82 14 209 271

167 10 40 2 7 59 1 18 40 5 1 65 124

168 3 55 4 6 16 9 31 124 3 25 80 40 148 272

169 5 2 20 1 7 32 4 6 77 77

170 88 33 21 3 36 15 23 2 221 2 184 21 7 23 2 17 256 477

172 60 19 19 159 21 21 49 54 132 68 18 620 19 44 10 89 62 30 18 111 44 427 1,047

173 81 6 27 82 29 11 9 24 101 12 37 419 24 4 20 102 89 49 20 29 4 341 760

175 44 13 197 31 39 10 6 39 61 4 63 507 13 3 2 77 81 3 15 45 8 247 754
FY22 Q2 Page 79

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible Delay 

Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON ENG HLD INJ ITI MTI OTH SVS SYS Total

On Spine 

Northeast Regional

177 53 7 63 11 2 8 16 66 226 14 52 15 9 34 6 16 146 372

178 33 36 66 16 11 24 44 76 22 2 17 347 15 29 62 113 107 27 21 23 83 480 827

179 16 16 6 12 21 39 55

182 7 3 7 12 4 33 14 21 8 113 156 189

183 31 8 19 19 32 6 8 43 166 3 10 13 4 29 5 64 230

184 24 168 7 20 27 72 30 9 357 2 4 5 26 13 15 65 422

185 101 65 16 33 28 5 7 14 71 12 72 424 8 22 83 15 55 183 607

189 3 3 142 4 3 23 25 203 20 1 21 224

190 17 15 16 7 2 52 3 112 8 13 121 1 42 40 4 229 341

192 39 27 3 2 5 2 78 3 2 18 23 101

193 64 397 2 80 18 33 40 8 96 738 2 42 21 9 24 11 16 6 131 869

196 8 36 25 4 8 25 41 9 13 169 10 108 2 2 28 150 319

Pacifc Surfiner 562 8 26 42 25 2 20 19 165 307 307

564 10 29 99 83 50 70 40 135 106 622 622

567 34 40 35 269 110 35 190 13 258 984 984

572 22 8 60 40 10 33 156 329 329

573 44 113 52 35 12 2 51 309 309

580 29 6 14 178 39 28 79 135 508 508

581 91 8 5 4 83 2 16 54 13 133 409 409

583 11 6 55 84 30 30 8 188 412 412

586 32 6 4 39 31 14 100 2 50 278 278

588 5 12 36 113 27 147 45 115 500 500

591 61 31 133 118 81 67 27 188 706 706

594 27 42 162 83 48 10 306 36 104 818 818

595 28 10 58 6 3 53 200 40 2 274 674 674

761 36 35 56 195 123 12 98 126 415 1,096 1,096

765 126 76 69 7 90 160 11 57 266 862 862

770 112 48 70 8 2 335 9 45 4 139 772 772

774 227 37 7 5 173 383 59 271 5 310 1,477 1,477

777 127 57 9 4 106 278 27 13 83 17 216 937 937

784 161 40 268 105 230 19 288 113 21 225 1,470 1,470

785 119 32 202 45 277 20 192 52 3 180 1,122 1,122

794 29 36 58 101 75 81 380 380

1761 3 5 8 8
FY22 Q2 Page 80

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PET PSC PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Pacifc Surfiner 1794 2 3 5 5

Palmetto 89 63 35 42 25 48 15 15 11 32 29 315 137 39 12 149 119 94 8 300 175 305 1,338 1,653

90 48 8 40 18 34 6 8 29 106 79 21 397 171 121 5 108 94 10 55 268 92 540 1,464 1,861

Pennsylvanian 42 58 9 92 18 62 185 214 9 647 53 231 127 64 19 4 156 534 1,188 1,835

43 4 45 42 15 10 2 118 32 13 196 64 5 163 37 632 1,142 1,260

Pere Marquette 370 2 8 20 30 18 94 22 395 420 949 979

371 5 5 4 4 24 2 44 6 12 82 180 280 324

Piedmont 73 25 73 10 16 51 133 308 308

74 81 42 20 272 77 7 148 647 647

75 108 62 7 78 51 60 366 366

76 90 66 32 153 341 341

77 83 5 44 21 64 60 277 277

78 4 48 25 48 35 55 215 215

Richmond / 

Newport News / 

Norfolk

82 13 2 4 24 34 38 115 9 5 5 10 12 54 3 2 100 215

84 9 3 15 17 38 66 93 13 19 273 21 33 45 56 200 48 114 517 790

85 108 13 2 61 33 18 18 4 59 40 356 4 2 103 10 35 134 64 352 708

86 34 22 115 26 6 18 32 3 41 162 7 466 11 52 305 72 97 59 108 704 1,170

87 41 13 161 31 10 28 12 73 369 22 11 8 21 77 145 275 25 584 953

88 53 37 87 12 8 55 15 40 307 34 172 104 28 21 103 32 95 589 896

93 123 5 9 116 8 6 3 32 47 95 172 137 753 79 115 5 73 171 11 150 512 97 1,213 1,966

94 220 115 206 24 31 43 51 136 169 2 73 1,070 120 62 10 241 145 8 138 47 322 1,093 2,163

95 133 88 131 34 15 5 4 63 272 9 28 782 81 4 131 10 182 96 36 228 65 73 906 1,688

96 10 28 5 2 3 18 21 37 124 28 71 14 6 119 243

99 49 20 6 55 26 8 7 24 16 50 261 85 13 25 195 2 70 392 41 823 1,084

125 13 69 18 28 5 22 105 4 15 279 104 70 12 227 85 2 38 123 231 51 943 1,222

157 8 21 3 5 5 20 31 93 7 58 88 5 29 64 52 38 341 434

164 28 27 27 10 5 29 17 5 84 232 25 59 96 94 66 14 61 40 455 687

174 68 9 5 58 5 9 34 71 80 38 2 379 65 24 128 72 26 77 39 91 33 109 664 1,043

194 2 3 11 24 40 30 29 44 1 10 10 124 164

195 77 23 160 95 5 44 48 2 106 560 29 45 232 104 4 41 140 58 653 1,213
FY22 Q2 Page 81

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DDA DET DMW DSR FTI PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Roanoke 145 2 6 7 12 7 3 2 4 32 75 34 81 25 37 2 179 254

147 2 19 7 4 17 13 72 134 44 15 78 57 7 131 332 466

156 7 4 9 8 9 18 67 122 27 302 61 19 20 2 30 461 583

171 104 18 127 3 3 20 10 3 29 96 7 22 442 66 40 21 286 334 36 18 63 106 278 45 1,293 1,735

176 83 18 77 8 25 35 120 86 2 3 457 77 74 3 122 168 169 25 42 41 721 1,178

San Joaquins 702 42 9 4 31 31 27 78 222 222

703 19 11 2 42 9 41 83 153 50 410 410

710 61 90 16 9 158 47 49 4 128 562 562

711 68 16 78 108 50 28 8 74 430 430

712 65 22 66 28 5 58 16 63 2 168 493 493

713 233 2 53 3 109 51 17 61 529 529

714 32 12 281 27 7 32 73 66 530 530

715 78 4 2 35 73 25 56 66 79 418 418

716 49 22 5 30 130 39 46 82 43 135 581 581

717 51 11 3 42 71 7 25 43 69 322 322

718 95 25 185 114 111 121 75 37 40 803 803

719 12 80 42 150 42 26 25 19 266 662 662

Silver Meteor 97 9 163 4 29 30 235 85 33 46 162 176 270 210 982 1,217

98 8 30 20 13 71 157 34 66 108 1 40 23 545 974 1,045

Silver Star 91 65 73 11 158 53 10 25 42 31 150 12 62 692 1,186 379 235 535 1,767 102 58 57 357 1,367 1,811 7,854 8,546

92 31 74 67 11 6 23 24 196 99 57 588 1,577 103 3 12 362 2,152 117 155 298 682 1,832 7,293 7,881

Southwest Chief 3 2 2 187 461 90 1,553 682 91 5 132 1,154 1,603 5,958 5,960

4 4 21 5 30 223 33 696 891 152 4 167 1,476 773 4,415 4,445

1003 4 14 15 7 40 40

1004 15 6 64 7 1 9 1 103 103

Springfeld Shuttles 400 23 23 107 107 130

405 10 11 21 10 10 31

409 6 6 2 94 96 102

412 16 1 17 17

416 2 3 5 5

417 11 69 80 93 47 24 16 180 260

432 11 8 19 2 6 9 17 36

450 11 11 11
FY22 Q2 Page 82

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Amtrak (Host) Amtrak (Non-Host) Total Amtrak 

Responsible 

Delay Minutes Route Train CTI CTP DBB DCS DET DMW DSR FTI PET PSR PTI RTE SMW Total ADA CAR CCR CON CTC ENG HLD INJ ITI MTI OTH SVS SYS Total

Springfeld Shuttles 460 15 3 18 18

461 13 16 53 82 1 9 153 3 166 248

463 10 10 10

464 16 10 32 58 3 81 94 1 25 7 211 269

465 5 22 27 27

470 8 8 8 25 49 214 156 100 11 111 592 641

471 10 5 15 3 42 42 560 1 9 657 672

473 12 12 12

474 3 9 12 5 99 42 164 310 322

475 5 26 5 28 64 3 3 67

476 7 5 34 9 55 299 8 2 45 354 409

478 4 8 12 1 111 5 18 11 69 62 13 290 302

479 25 3 24 52 33 41 40 9 123 175

488 6 3 3 12 281 71 352 364

490 8 8 18 3 37 70 21 38 156 285 322

494 28 16 44 1 7 812 56 1 5 83 65 134 1,164 1,208

495 11 88 3 102 83 181 43 307 409

497 65 65 4 4 69

499 9 9 6 23 210 89 8 18 354 363

Sunset Ltd 1 63 15 78 176 57 75 917 531 12 442 407 1,308 3,925 4,003

2 102 31 18 151 223 50 15 26 750 863 180 531 539 602 3,779 3,930

Texas Eagle 21 177 8 185 148 35 25 833 537 39 485 880 903 3,885 4,070

22 10 7 21 66 104 233 49 369 188 600 12 22 217 735 874 3,299 3,403

Vermonter 54 4 50 142 75 14 11 11 30 113 37 17 504 9 75 14 38 28 216 24 404 908

55 86 11 3 42 2 18 11 24 105 2 66 370 42 113 35 66 27 5 496 13 179 976 1,346

56 38 5 79 22 14 62 86 121 94 22 543 40 73 122 23 468 75 261 1,062 1,605

57 3 11 33 2 6 32 17 104 33 15 10 40 7 204 21 18 348 452

Wolverine 350 35 83 188 9 10 902 5 1,232 88 308 37 13 15 409 377 695 1,942 3,174

351 9 94 62 5 220 18 408 57 67 213 84 3 505 282 406 1,617 2,025

352 39 20 9 48 3 119 104 287 240 136 267 462 215 1,025 2,736 2,855

353 9 44 2 46 4 39 9 153 79 51 5 958 82 20 425 142 428 2,190 2,343

354 19 3 229 13 264 110 380 364 73 635 910 272 678 3,422 3,686

355 2 15 9 19 116 2 163 49 80 293 61 13 855 616 302 927 3,196 3,359
FRA Quarterly Report

FY22 Q2 Page 83

Appendix 2: Delay Minutes by Train and Responsibility 

Table 25: Host Responsible Train Delay Minutes

Route Train CTI DCS DET DMW DSR DTR FTI PTI RTE Total

Acela Express 2150 30 16 4 552 602

2151 306 4 174 3 3 490

2152 33 33

2153 23 73 8 104

2154 163 10 36 463 23 695

2155 56 12 275 9 352

2158 178 1 22 287 9 497

2159 23 54 8 350 9 444

2163 47 10 234 21 12 324

2164 124 8 332 37 501

2165 13 7 93 113 226

2166 18 94 112

2167 10 34 44

2168 47 4 306 7 364

2169 393 4 147 2 546

2170 18 66 6 25 115

2172 25 2 29 239 254 549

2173 109 23 315 33 480

2190 91 17 466 574

2248 78 7 36 121

2249 8 71 5 84

2250 33 74 107

2251 31 1 5 13 38 88

2252 29 36 110 9 184

2253 7 2 119 1 129

2254 70 16 159 3 248

2255 4 6 40 3 2 55

2256 7 60 10 77

2257 15 34 72 121

2259 1 81 82

Auto Train 52 50 772 107 2,608 3,637 1,986 820 9,980

53 300 735 131 2,933 4,208 2,673 702 11,682

Blue Water 364 22 317 80 55 2,292 107 146 3,019

365 220 46 68 2,260 401 52 3,047

California Zephyr 5 132 2,127 964 3,327 89 10,383 1,840 2,010 20,872

6 252 2,171 643 3,053 11,160 1,947 1,456 20,682

1005 4 32 70 32 51 26 215

1006 4 14 4 50 88 19 179

1105 18 22 40

Capitol Corridor 520 5 2 32 15 19 2 75

521 132 47 82 472 37 28 24 822

522 2 33 47 46 92 18 238

523 25 77 15 493 31 277 36 954

524 120 52 62 507 35 284 49 1,109

525 36 16 72 24 115 21 284

526 25 4 45 6 19 11 110

527 130 60 24 510 232 196 81 1,233

528 70 89 71 571 63 179 39 1,082

531 81 102 14 433 38 160 43 871
FRA Quarterly Report

FY22 Q2 Page 84

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Capitol Corridor 532 7 54 73 588 23 135 56 936

534 46 24 24 24 91 20 229

535 7 28 14 25 3 77

536 34 22 62 50 11 18 197

537 14 45 26 43 7 33 29 197

538 69 25 546 11 303 130 98 1,182

540 37 18 39 26 51 49 220

541 121 60 70 513 0 43 361 52 1,220

542 3 114 9 533 21 86 43 809

543 49 33 31 15 73 45 246

544 2 46 43 2 44 10 147

545 28 76 57 165 26 352

546 4 42 8 553 38 178 42 865

547 93 54 476 47 342 70 1,082

548 47 29 9 70 10 165

549 36 15 50 84 7 192

551 22 9 70 2 48 11 162

720 23 4 25 3 58 23 136

723 39 17 187 22 29 294

724 16 11 173 42 119 35 396

727 31 38 3 221 20 163 38 514

728 4 37 4 201 6 81 28 361

729 14 40 199 59 164 83 559

732 7 58 6 250 2 76 6 405

736 38 250 184 72 38 582

737 31 23 196 17 48 42 357

741 4 15 2 183 73 13 290

742 42 212 13 61 17 345

743 9 32 2 172 97 2 314

744 43 2 212 31 50 6 344

745 24 15 19 55 16 129

746 7 18 27 10 62

747 11 30 189 20 175 14 439

748 9 194 23 65 7 298

751 31 24 13 51 5 124

Capitol Ltd 29 95 529 129 356 277 8,567 809 774 11,536

30 11 418 58 649 86 6,603 722 1,551 10,098

Cardinal 50 140 454 54 643 1,727 535 372 3,925

51 588 114 550 1,959 351 438 4,000

Carl Sandburg / 

Illinois Zephyr

380 92 142 60 151 602 113 186 1,346

381 287 87 50 124 729 93 212 1,582

382 118 243 77 91 945 15 294 1,783

383 309 161 16 119 1,378 111 112 2,206

Carolinian 79 589 229 841 667 1,357 749 4,432

80 116 700 244 779 1,239 1,425 620 5,123

Cascades 500 469 365 694 1,438 394 215 3,575

503 101 323 436 999 1,585 595 184 4,223

504 120 223 298 341 445 198 307 1,932

505 570 98 851 1,682 865 225 4,291

507 69 294 10 356 551 369 217 1,866

508 474 75 761 1,492 1,055 156 4,013

City Of New 

Orleans

58 38 713 192 1,173 2,888 920 848 6,772

59 11 430 152 1,042 3,635 628 823 6,721

Coast Starlight 11 145 1,421 646 2,658 27 5,316 2,841 252 13,306

14 261 1,764 318 2,413 20 5,645 2,866 717 14,004

Crescent 19 96 1,104 392 1,226 6,875 1,143 873 11,709

20 27 1,395 27 1,082 6,461 1,030 586 10,608

Downeaster 680 68 230 37 212 25 7 579

681 87 191 144 187 21 396 25 1,051

682 35 253 56 349 12 10 715
FRA Quarterly Report

FY22 Q2 Page 85

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Downeaster 683 25 225 54 207 186 288 7 992

684 89 145 73 225 45 256 6 839

685 90 163 104 365 111 833

686 95 274 55 262 157 177 4 1,024

687 137 212 173 115 233 870

688 100 94 147 119 413 29 902

689 69 63 51 31 8 222

690 1 123 73 0 15 212

691 7 161 38 73 0 23 119 10 431

692 70 164 117 0 0 24 375

693 20 183 81 7 62 182 22 557

694 48 158 80 118 18 48 161 631

695 10 139 59 18 74 55 355

696 107 161 136 119 18 176 149 20 886

697 67 175 108 105 13 29 81 38 616

698 24 100 182 92 11 10 314 9 742

699 19 122 37 9 4 191

1689 2 14 16 11 4 47

Empire Builder 7 49 895 193 1,463 332 6,033 913 460 10,338

8 269 733 597 1,816 370 8,467 1,366 387 14,005

27 117 116 450 1,738 19 54 2,494

28 100 48 272 2,336 18 40 2,814

1007 46 84 8 138

1008 22 16 6 31 106 2 183

1027 12 11 6 29

1028 3 1 4

Ethan Allen 

Express

290 325 145 210 126 73 83 962

291 198 161 44 191 61 2 88 745

Heartland Flyer 821 108 29 1,629 1,207 5 2,978

822 147 21 1,476 6 1,908 3,558

Hiawatha 329 10 1 11 2 3 27

330 79 41 5 2 4 2 23 156

331 202 47 29 28 6 8 12 332

332 60 35 44 15 51 3 11 219

333 377 42 80 18 69 23 2 611

334 89 83 76 15 23 2 24 312

335 357 33 58 10 17 5 1 481

336 63 63 18 9 56 20 14 243

337 53 35 35 26 22 42 5 218

338 224 45 15 10 43 44 25 406

339 350 27 1 13 52 5 1 449

340 220 51 42 20 33 15 24 405

341 38 8 1 5 52

342 11 3 12 5 31

343 1 1

Illini / Saluki 390 53 141 95 983 1,130 80 71 2,553

391 58 32 71 65 157 129 9 521

392 28 17 85 185 139 6 460

393 101 242 1,073 633 129 56 2,234
FRA Quarterly Report

FY22 Q2 Page 86

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Lake Shore Ltd 48 181 686 125 379 6,199 525 1,114 9,209

49 163 477 43 314 5,822 1,821 776 9,416

448 1,063 106 29 118 450 125 134 2,025

449 791 124 65 95 167 288 45 1,575

Lincoln Service 300 294 32 202 9 2,220 366 198 3,321

301 21 490 127 123 25 1,262 809 305 3,162

302 376 54 223 4 2,021 567 90 3,335

303 318 114 190 38 1,433 828 417 3,338

304 12 344 34 89 76 1,317 745 126 2,743

305 7 264 52 72 74 1,679 816 215 3,179

306 6 271 94 125 136 1,248 1,139 94 3,113

307 10 280 15 99 61 1,355 513 245 2,578

Maple Leaf 63 214 170 143 335 1,006 162 765 2,795

64 104 110 95 376 1,023 104 506 2,318

Missouri 311 34 2 36

313 97 25 339 1,348 14 166 1,989

314 157 99 402 19 1,734 18 144 2,573

316 3 32 3 38

New York - Albany 232 376 5 58 3 85 527

233 231 9 66 53 25 309 693

234 92 34 25 151

236 127 42 6 107 282

237 102 15 83 41 29 270

238 288 30 50 104 23 55 550

239 404 10 26 51 491

241 82 14 50 29 16 191

243 65 7 4 45 14 135

244 1,077 4 60 15 21 1,177

250 41 51 4 30 41 167

253 50 10 4 36 4 10 114

256 5 6 7 18

259 54 4 15 7 80

260 169 7 10 18 15 219

261 15 3 4 2 24

New York - Niagara 

Falls

280 350 385 76 357 715 107 502 2,492
FRA Quarterly Report

FY22 Q2 Page 87

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

New York - Niagara 

Falls

281 655 243 79 382 914 192 687 3,152

283 412 179 39 324 1,099 32 699 2,784

284 254 261 317 317 577 49 601 2,376

On Spine 

Northeast Regional

132 55 42 8 105

135 90 98 124 7 319

136 24 4 4 32

137 200 4 2 262 7 14 489

139 21 61 6 88

140 110 28 173 2 313

141 186 98 284 568

143 81 26 107

146 2 15 17

148 316 47 335 3 7 7 715

149 17 106 123

150 18 195 2 215

160 10 91 101

161 47 26 11 93 12 8 197

162 34 220 254

163 14 91 105

165 20 66 5 91

166 15 100 7 122

167 12 92 69 173

168 53 69 2 124

169 13 182 195

170 111 7 53 171

172 133 15 11 215 374

173 278 4 3 305 4 10 604

175 294 55 360 10 101 820

177 97 3 349 24 473

178 121 31 262 3 417

179 30 101 131

190 298 372 2 46 718

Pacifc Surfiner 562 443 135 49 136 29 516 28 1,336

564 333 128 27 52 81 306 43 970

567 384 212 155 75 58 258 156 1,298

572 169 106 161 47 82 251 71 887

573 304 166 65 108 52 318 48 1,061

580 259 186 124 56 15 75 319 195 1,229

581 530 242 45 109 49 91 214 75 1,355

583 265 160 58 96 89 273 6 947
FRA Quarterly Report

FY22 Q2 Page 88

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

Pacifc Surfiner 586 203 226 25 57 3 209 548 53 1,324

588 256 208 30 45 64 565 8 1,176

591 393 107 257 106 97 463 38 1,461

594 40 136 168 110 144 27 46 671

595 34 151 218 63 170 130 58 824

761 322 875 74 594 54 555 166 2,640

765 481 593 168 131 50 472 99 1,994

770 188 632 81 144 50 503 273 1,871

774 299 909 172 768 74 953 59 3,234

777 158 710 120 471 11 91 2,256 69 3,886

784 851 798 54 91 49 240 700 121 2,904

785 908 373 57 145 47 223 656 175 2,584

794 847 36 408 105 1,275 62 2,733

1761 9 10 19

1794 6 13 19

Palmetto 89 559 386 1,260 2,842 1,363 172 6,582

90 174 408 359 1,106 2,483 1,041 196 5,767

Pennsylvanian 42 239 122 139 1,863 640 3,003

43 119 13 98 2,178 434 2,842

Pere Marquette 370 129 10 42 989 164 95 1,429

371 218 161 33 1,417 216 27 2,072

Piedmont 73 279 39 249 517 71 32 1,187

74 245 75 254 613 142 70 1,399

75 183 151 286 433 252 41 1,346

76 287 184 268 389 360 56 1,544

77 182 102 258 208 146 18 914

78 208 25 248 217 71 49 818

Richmond / 

Newport News / 

Norfolk

82 22 165 121 18 2 31 359

84 113 33 173 218 45 180 762

85 307 88 13 199 200 107 174 1,088

86 322 200 52 385 191 17 95 1,262

87 23 2 61 51 3 107 247

88 70 131 5 122 65 13 48 454

93 628 231 11 664 593 272 317 2,716

94 274 368 143 694 248 111 363 2,201

95 605 515 50 509 485 104 297 2,565

96 20 25 5 135 55 5 76 321

99 91 40 6 218 112 27 192 686

125 429 202 19 273 435 532 322 2,212

157 25 65 97 119 94 17 54 471

164 72 69 83 44 13 21 302

174 351 151 6 736 341 120 346 2,051

194 37 122 40 7 69 275

195 49 17 35 160 12 76 167 48 564

Roanoke 145 18 22 60 44 3 147

147 23 17 11 152 33 14 2 252

156 79 24 66 67 10 246

171 267 104 25 623 780 85 44 1,928

176 247 246 55 485 239 47 26 1,345

San Joaquins 702 32 179 84 565 1,673 471 10 3,014

703 172 25 396 325 1,232 822 84 3,056

710 218 54 758 1,184 1,175 74 3,463

711 185 53 609 729 905 73 2,554

712 246 83 773 1,206 1,097 61 3,466
FRA Quarterly Report

FY22 Q2 Page 89

Appendix 2: Delay Minutes by Train and Responsibility 

Route Train CTI DCS DMW DSR DTR FTI PTI RTE Total

San Joaquins 713 347 123 628 947 1,156 159 3,360

714 239 170 649 1,031 1,318 143 3,550

715 231 47 647 995 1,743 52 3,715

716 314 38 645 1,244 1,347 61 3,649

717 1 247 12 596 1,239 1,373 59 3,527

718 178 23 556 865 1,014 57 2,693

719 3 280 59 544 1,009 1,349 46 3,290

Silver Meteor 97 93 304 45 369 551 554 53 1,969

98 152 202 54 330 746 339 91 1,914

Silver Star 91 1,238 1,156 197 3,305 3,539 1,762 510 11,707

92 468 934 379 3,558 3,088 3,189 922 12,538

Southwest Chief 3 1,000 1,459 382 2,268 5,274 1,206 667 12,256

4 517 1,699 382 2,155 6,626 1,339 347 13,065

1003 28 39 46 38 22 173

1004 30 9 21 81 9 1 151

Springfeld Shuttles 400 5 5

461 31 78 9 118

471 23 22 107 12 164

478 15 24 19 58

488 7 29 36

490 25 25

494 12 54 38 45 149

495 80 8 88

499 12 9 37 58

Sunset Ltd 1 79 996 778 1,792 28 10,533 147 1,442 15,795

2 1,004 692 1,841 7,057 209 1,855 12,658

Texas Eagle 21 10 1,094 335 1,816 31 11,620 891 523 16,320

22 77 803 154 1,813 29 5,738 916 400 9,930

Vermonter 54 46 53 845 16 960

55 141 217 72 2,065 48 3 2,546

56 250 58 15 2,090 77 13 7 2,510

57 76 69 33 865 18 11 1,072

Wolverine 350 14 578 135 147 1,597 1,013 186 3,670

351 377 130 99 1,708 298 141 2,753

352 354 46 281 1,860 836 165 3,542

353 53 287 114 181 1,426 631 182 2,874

354 265 84 196 1,210 489 91 2,335

355 570 66 216 1,345 973 184 3,354
FY22 Q2 Page 90

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Table 26: Third-Party Responsible Train Delay Minutes

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Acela Express 2103 24 32 56

2109 22 16 38

2122 17 5 86 18 126

2126 2 8 16 3 29

2150 8 5 5 128 227 373

2151 8 22 133 509 672

2153 62 8 129 199

2154 3 19 13 41 21 165 262

2155 17 7 4 45 35 89 205 402

2158 7 22 11 30 199 269

2159 23 277 5 83 89 477

2163 10 351 22 216 36 635

2164 4 3 23 4 142 212 388

2165 197 21 76 21 315

2166 5 5 16 95 121

2167 17 15 3 35

2168 4 17 49 51 13 40 174

2169 17 221 31 56 79 404

2170 4 10 11 25

2172 14 54 55 68 161 352

2173 3 5 163 23 4 108 306

2190 4 4 161 86 255

2203 2 2

2205 2 16 18

2213 2 6 8

2218 3 3 2 8

2222 1 8 9

2224 5 5

2248 3 35 38

2249 15 23 38

2250 2 13 27 42

2251 53 53

2252 41 35 76

2253 42 13 2 28 85
FY22 Q2 Page 91

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Acela Express 2254 9 6 161 176

2255 6 6 69 81

2256 14 5 18 37

2257 86 11 97

2259 40 12 52

Auto Train 52 11 7 4 66 395 1,438 1,921

53 65 1,202 78 704 334 2,383

Blue Water 364 49 44 552 511 181 1,337

365 195 1,622 133 41 178 2,169

California Zephyr 5 315 64 2,451 308 347 856 4,341

6 399 220 1,658 242 367 868 3,754

1005 23 14 37

Capitol Corridor 520 24 5 29

521 62 202 136 3 1 404

522 79 50 132 4 265

523 120 105 22 46 1 294

524 207 22 31 260

525 50 49 104 5 208

526 3 3 17 23

527 134 280 105 63 2 584

528 136 81 14 3 234

531 90 73 2 11 176

532 4 100 151 14 269

534 67 6 38 111

535 32 11 43

536 106 167 50 323

537 32 15 170 217

538 23 91 178 104 17 413

540 4 41 29 7 81

541 32 148 26 105 38 349

542 4 45 26 97 7 179

543 4 60 13 62 139
FY22 Q2 Page 92

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Capitol Corridor 544 17 29 2 1 49

545 4 39 39 46 7 135

546 57 50 27 62 1 197

547 46 62 139 50 297

548 15 200 21 236

549 28 39 32 53 152

551 22 98 31 10 161

720 27 9 94 4 134

723 6 31 20 3 60

724 154 33 2 1 190

727 8 85 33 92 218

728 14 3 57 74

729 80 87 6 173

732 83 19 42 62 206

736 20 57 41 118

737 56 42 65 163

741 46 6 66 118

742 10 28 1 39

743 2 18 15 28 2 65

744 34 108 142

745 10 7 44 5 66

746 46 1 36 38 121

747 58 29 40 127

748 1 34 28 63

751 24 15 14 90 143

Capitol Ltd 29 16 62 1,822 120 40 292 2,352

30 12 35 224 390 165 80 906

Cardinal 50 4 1,212 354 11 55 1,636

51 38 932 104 70 280 1,424

Carl Sandburg / 

Illinois Zephyr

380 25 202 22 48 297

381 209 5 2 13 229

382 168 131 299

383 171 71 44 286

Carolinian 79 38 1,294 183 156 124 1,795

80 4 81 928 50 143 251 1,457
FY22 Q2 Page 93

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Cascades 500 50 464 94 12 14 634

503 14 179 194 89 116 46 638

504 51 18 27 144 240

505 44 220 145 356 22 787

507 51 12 76 46 5 190

508 30 50 246 94 350 51 821

City Of New 

Orleans

58 148 6 2,635 52 972 266 4,079

59 75 2,269 63 16 86 2,509

Coast Starlight 11 122 279 4,365 958 228 481 6,433

14 71 147 2,381 903 981 588 5,071

Crescent 19 122 19 2,467 101 269 293 3,271

20 6 11 39 1,775 376 472 1,753 4,432

Downeaster 680 417 16 433

681 241 22 2 265

682 298 2 5 305

683 64 5 11 2 82

684 277 31 308

685 282 12 2 296

686 106 17 6 3 132

687 139 20 5 164

688 361 2 363

689 299 19 4 322

690 234 3 237

691 133 2 135

692 117 2 119

693 8 9 17

694 29 72 101

695 84 10 94

696 19 19 2 40

697 18 4 22

698 69 69

699 63 6 69

1689 73 73

Empire Builder 7 530 3,979 154 69 1,339 6,071

8 223 4 1,419 55 150 821 2,672
FY22 Q2 Page 94

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS MBO NOD POL TRS WTR Total

Empire Builder 27 77 8 14 99

28 34 24 9 6 73

1007 43 43

1008 2 2

1028 3 3

Ethan Allen 

Express

290 744 72 2 50 868

291 588 398 39 1,025

Heartland Flyer 821 28 35 63

822 17 24 95 249 385

Hiawatha 330 121 121

331 15 3 18

332 1 1 2

333 6 6

334 5 13 5 23

335 13 10 14 2 39

336 2 47 26 7 82

337 4 1 5

338 3 3

339 191 3 40 234

340 2 10 12

341 4 4

342 1 1

Illini / Saluki 390 12 23 21 15 66 137

391 14 7 21

392 8 7 15

393 64 47 93 204

Keystone 600 79 88 167

601 13 82 95

605 66 13 79

610 44 44

612 3 3
FY22 Q2 Page 95

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Keystone 619 9 33 42

620 4 58 62

622 2 4 6

637 2 2

639 14 14

640 4 34 4 118 160

642 8 94 67 169

643 8 4 12

645 16 8 24

646 11 17 44 72

647 142 4 146

650 8 16 24

651 16 46 62

652 11 9 46 30 15 111

653 15 60 75

654 7 88 5 12 17 129

655 32 20 80 132

660 8 41 49

661 75 75

662 19 21 40

663 18 18

664 31 31

665 21 4 25

666 74 74

667 14 14

669 26 26

670 17 2 19

671 8 8

Lake Shore Ltd 48 1 37 1,536 76 102 1,752

49 2 62 2,042 132 150 69 2,457

448 33 70 7 95 100 305

449 369 25 17 411

Lincoln Service 300 7 749 25 157 938
FY22 Q2 Page 96

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train DBS NOD POL TRS WTR Total

Lincoln Service 301 534 9 150 693

302 111 1,312 18 9 37 1,487

303 355 31 83 29 498

304 876 166 49 1,091

305 677 14 38 729

306 862 12 285 277 1,436

307 730 66 796

Maple Leaf 63 5 685 14 184 888

64 10 1,573 53 102 232 1,970

Missouri 311 31 31

313 3 1,050 20 119 32 1,224

314 3 355 9 41 408

316 2 2

New York - Albany 232 6 43 11 60

233 216 50 251 66 583

234 22 22

236 2 26 70 98

237 404 72 43 519

238 85 20 105

239 12 574 48 51 17 702

241 182 6 188

243 256 8 4 268

244 37 46 2 85

250 2 2

253 85 85

256 2 2

259 49 10 46 105

260 14 11 25

261 2 2

New York - Niagara 

Falls

280 563 20 123 706

281 8 467 85 205 765

283 6 236 46 158 227 673

284 24 494 42 123 134 817

On Spine 

Northeast Regional

123 11 11

126 9 9
FY22 Q2 Page 97

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

On Spine 

Northeast Regional

130 12 5 16 10 18 61

132 1 68 69

134 22 22

135 134 35 166 335

136 10 12 22

137 18 124 46 42 189 419

138 6 6 20 65 75 10 182

139 24 11 64 99

140 14 2 29 163 208

141 27 83 4 10 6 178 308

143 88 88

146 8 47 55

148 4 6 160 52 34 3 298 557

149 9 5 16 63 93

150 22 4 83 109

152 23 10 35 68

153 15 15

154 11 5 16

155 10 10

158 4 4

159 6 6

160 8 29 24 5 36 102

161 1 192 193

162 10 17 76 103

163 3 11 34 48

165 82 82

166 8 75 83

167 68 18 1 87

168 170 170

169 36 67 103

170 26 154 180

172 6 13 20 57 198 294

173 150 7 99 5 216 477

175 35 46 8 183 50 231 553
FY22 Q2 Page 98

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS NOD POL TRS UTL WTR Total

On Spine 

Northeast Regional

177 20 392 14 49 475

178 11 12 195 113 49 8 265 653

179 86 11 97

182 3 3

183 61 58 18 137

184 3 10 23 36

185 9 4 4 52 69 138

190 6 130 6 105 134 381

192 30 9 39

193 56 8 37 101

196 8 2 116 28 154

Pacifc Surfiner 562 50 253 181 34 36 554

564 3 571 47 125 11 757

567 96 35 10 23 164

572 278 14 4 296

573 394 100 15 2 511

580 224 21 245

581 293 2 39 334

583 555 132 4 691

586 249 133 63 6 451

588 589 255 46 890

591 100 164 17 3 284

594 510 354 69 933

595 15 632 49 174 870

761 124 2,183 227 45 2,579

765 830 470 3 9 1,312

770 6 1,900 191 165 4 2,266

774 8 1,671 360 457 72 2,568

777 2 1,440 526 45 7 2,020

784 18 1,832 116 106 2,072

785 24 782 313 160 2 1,281

794 190 850 72 241 8 1,361

1761 19 19
FY22 Q2 Page 99

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS UTL WTR Total

Palmetto 89 4 2,126 32 425 7 167 2,761

90 71 640 167 53 1,403 2,334

Pennsylvanian 42 43 14 13 194 165 429

43 20 105 37 19 335 516

Pere Marquette 370 13 27 15 86 48 189

371 138 158 173 42 511

Piedmont 73 41 60 77 22 115 315

74 162 19 28 209

75 69 39 2 42 152

76 189 4 120 36 349

77 18 29 2 2 51

78 14 232 65 529 4 844

Richmond / 

Newport News / 

Norfolk

82 63 9 3 33 108

84 7 967 271 1,245

85 47 41 57 15 160

86 24 7 3 444 19 8 139 644

87 6 9 109 124

88 43 351 14 12 250 670

93 24 617 30 246 165 1,082

94 3 223 350 81 12 188 857

95 29 11 331 42 105 296 814

96 18 55 2 52 127

99 6 26 3 215 250

125 24 8 460 27 90 40 649

157 5 64 27 88 184

164 3 4 270 126 403

174 7 478 70 564 1,119

194 136 64 52 252

195 9 20 4 34 168 235
FY22 Q2 Page 100

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP DBS MBO NOD POL TRS WTR Total

Roanoke 145 17 25 21 63

147 70 156 226

156 5 172 93 270

171 44 520 20 259 226 1,069

176 16 3 5 500 227 124 199 1,074

San Joaquins 702 11 698 186 13 908

703 6 497 286 79 3 871

710 605 183 102 12 902

711 9 989 44 16 37 1,095

712 23 602 114 15 754

713 2 525 56 204 28 815

714 1 743 104 14 14 876

715 3 296 156 4 459

716 31 485 503 246 1,265

717 4 405 411 145 25 990

718 615 232 51 5 903

719 20 474 562 73 2 1,131

Silver Meteor 97 37 354 139 351 42 923

98 285 38 4 769 1,096

Silver Star 91 20 109 465 312 568 892 2,366

92 27 6 1,091 659 888 1,977 4,648

Southwest Chief 3 15 9 2,356 555 315 480 3,730

4 17 6 2,468 312 125 201 3,129

1003 38 38

1004 32 32

Springfeld Shuttles 400 19 29 48

405 5 5

409 28 28

412 4 4

417 68 11 79

432 34 34

451 62 62
FY22 Q2 Page 101

FRA Quarterly Report Appendix 2: Delay Minutes by Train and Responsibility

Route Train BSP CUI DBS MBO NOD POL TRS WTR Total

Springfeld Shuttles 460 138 138

461 32 10 6 48

463 10 10

464 26 44 70

465 5 5

467 25 13 38

470 95 95

471 70 1 119 190

473 67 67

474 5 6 11

475 11 49 60

476 5 10 93 108

478 223 0 106 329

479 7 33 40

488 73 5 43 121

490 68 68

494 90 182 102 374

495 31 85 116

497 21 21

499 78 24 78 180

Sunset Ltd 1 35 18 716 309 250 59 1,387

2 6 25 24 1,225 265 335 21 1,901

Texas Eagle 21 5 41 4,771 134 267 442 5,660

22 48 8 7,111 38 253 111 7,569

Vermonter 54 197 8 42 247

55 25 18 118 45 37 52 295

56 49 226 13 111 399

57 31 20 2 119 172

Wolverine 350 44 275 20 181 224 744

351 62 76 57 123 318

352 111 63 175 10 121 189 669

353 23 48 202 225 8 145 651

354 85 79 247 175 586

355 16 18 23 6 37 315 415