### Williams , Rene e (OST ) hOT- - OST - / ^9^ - ^Z' ^

9 - From : Charli e Fah d [cfahd@massenahospital.org ] ft : r^>-!:j ^ Sent : Monday , Augus t 23 , 201 0 4:3 0 P M '^' ^ '^oS ^ To : Williams , Rene e (OST ) ' ^ ^o 3 Cc : Chuc k Raiti ; supervisor@town.massena.ny.u s •"" " m^^O m Subject : Fw : Suppor t fo rCap e Ai r- Q ^5^ ^ Dea r Ms . Williams : —c/ 3 Th e comment s in th e e-mai l reference dbelo w t o Josep h Gray , Supervisor , Tow n o f Massena , N Y ar e i

n suppor t o f retainin g Cap e Air a s th e Essentia l Ai r

Servic e carrie r

fo r Massen aNY . Ther e ha s bee n significan t discussio n ove r

th e pas t fe w week s regardin g th e nee d to loo k for a n airlin e to servic e th e nort h countr y tha

t ha s bigge r

planes , pressurize dcabin s an dschedule dflight s to alarge r airport . Massena , unfortunately , ha s bee n dow n tha t rout e before , whe n U S Ai r offere dcommute r

servic e t o Pittsburgh , PA . Mor e recentl y w e experience dth e service s o r lac k thereof , o f Bi g Sk y Airline s wh o fle w severa l time s aday to Boston . I personall y use dbot h o f thos e airline s extensivel y a n foun dthe mt o b e expensive , rarel y on-time , (especiall y th e Bosto n route) , utilizin g equipmen t that ofte n require drepai r

resultin g in delaye do r

cancele ddepartures . I mus t admit that I hav e absolutel y n o experienc e wit h Gulfstrea m Airlines . However , in speakin g wit h member s o f

th e Massen aTow n Counci l i t ha s becom e eviden t

tha t Gulfstrea mappear s t o hav e som e issue s a s well , relatin g t o financial viability an dSAFETY . Gulfstrea mals o state ddurin g thei r presentatio n t o th e Tow n Boar d that the y woul doffe

r competitiv e fares . I gues s onl y afe w peopl e attendin g th e meetin g als o hear dtha t the y woul dcharg e a$30.0 0 pe r ba g check-i n fee . Ther e goe s th e competitiv e rates ! Cap e Ai r ha s N O baggag e fees . Albany , N Y ha s bee n th e preferre d connectio n city (vi asurvey ) fo r nort h country flier s for

years . I d o no t

believ e i t ha s changed . Massen aha s ane w airport terminal , fre e parkin g an don e o f th e nices t

smal l airport s i

n norther n NY . Th e airport termina l i

n Ogdensburg , th e state dpreferre dstartin g poin t for Gulfstream , i s essentiall y " aDump " an da s CE O o f ou r communit y hospital , I woul db e embarrasse dto hav e apotentia l recrui t fl y int o o r ou t o f tha t facility . It

i s obviou s tha t

thes e decision s becom e ver y personalize dan demotional . Th e botto mlin e i s tha t Cap e Ai r ha s provide du s wit

h excellen t

service , a t

areasonabl e governmen t subsidy , utilizin g smal l bu t adequat e aircraft , extremel y friendl y dedicate dstaf f a t fair rates . Bigge r

i s no t alway s bette r

an dI sincerel y hop e that

th e decisio n maker s at

th e DO T wil l seriousl y conside r retainin g Cap e Ai r

a s th e EA S carrie r

fo r Massena , NY an dth e remainde r

o f th e nort h country . Sincerely , Charle s F . Fah dI I Origina l Messag e From : Charli e Fah d To : supervisor®town.massena.ny.u s Cc : Da n Wol f Sent : Monday , Augus t 16 , 201 0 4:1 7 P M Subject : Suppor t fo rCap e Ai r Superviso r

Gray : Pleas e accep t

thi s lette r

o f suppor t t o retai n Cap e Ai r

a s th e EA S provide r

fo r Massena . Durin g th e perio do f tim e tha t Cap e Ai r ha s provide dEA S t o th e Nort h Country w e hav e enjoye dafirs t rat e regiona l airlin e an dexcellen t service . I hav e bee n abi

weekly/monthl y utilize r

o f ai r servic e ou t

o f Massen afor

nearl y 1 4 year s an dwithou t question . Cap e Ai r

provide s th e bes t

custome r service , th e mos t

reasonabl e rates , th e mos t convenien t

an dreliabl e flight

schedule s an dal l aroun dsuperio r servic e that

I hav e experienced . I hav e n o nee dno r desir e t o fl

y t o Boston . W e experience dthat wit h Bi g Sk y an di t wa s adisaster . Th e weathe r in Bosto n i s no t

alway s reliabl e an dhistor y show s tha t commute r

flight s fro manywher e d o no t ge t priority landing s o r

take-offs . Mor e than likel y th e flight s ar e canceled . W e woul dal l lik e large r aircraft , bu t

NO T at th e ris k o f tradin g Cap e Ai r

for anothe r provider . Than k yo u for you r attentio n t o thi s matter . Sincerely , Charli e Fah d