United States General Accounting Office

GAO Office of Information Management and

Communications

July 1995 Mail Services

and Procedures

GAO/OIMC-95-6

Foreword

This guide is being provided to inform you of available mail services and

procedures to follow to ensure that your mail is handled as quickly and

efficiently as possible.

Guidance in this publication supersedes chapter 5 of the GAO Order 0411.1

SUP, Supplement for Secretaries and Typists; material on mail and

messenger service on pp. 42-43 of the June 1990 Publishing Survival Guide

(GAO/OPC-90-1); and Mail Guidance for GAO Employees (1990 brochure).

We appreciate your cooperation and welcome your suggestions for

improving our services and this guide.

F. Kevin Boland

Assistant Comptroller General

Information Management and Communications

Page 1 GAO/OIMC-95-6 Mail Services and Procedures
Contents

Foreword 1

Chapter 1 

Overview

4

Hours of Operation and Telephone Number 4

Available Services and Where to Obtain Them 4

Scheduled Pickup and Delivery Times 5

Late Mail 5

Chapter 2 

Interoffice Mail

6

Mailing Address 6

Packages 6

Change of Address 6

Single- and Multiple-Page Items 9

Items Requiring Special Packaging and Handling 9

Appropriate Envelopes 9

Field Office and Sublocation Mail 9

Audit Site Mail 9

Chapter 3 

Mail to Be Sent

Through the U.S.

Postal Service

10

Addressing 10

Contents 14

Metered Mail 14

Envelopes 14

Business Reply Mail 15

Express Mail and Other Specialized Mailings 16

Processing Bulk Third-Class Presort Publications 16

Large Mailings 18

Personal Mail 18

Unacceptable Mail 19

Incorrectly Addressed Mail 19

Lost Mail 19

Classified Correspondence 19

Chapter 4 

Alternative Delivery

Services

21

Statutes Governing Express Mail Letters 21

Express Mail Service 21

Addressing 24

Page 2 GAO/OIMC-95-6 Mail Services and Procedures
Contents

Chapter 5 

Mailing Tips

25

Table Table 1.1: Mail Pickup, Delivery, and Cutoff Times for Selected

Services

5

Figures Figure 2.1: GAO Form 410, GAO Headquarters Employee

Information

7

Figure 2.2: GAO Form 389, Mailing List Maintenance Information 8

Figure 3.1: Domestic and International Address Format 11

Figure 3.2: Common Street Abbreviations 12

Figure 3.3: Standard State, Directional, and Secondary Address

Abbreviations

13

Figure 3.4: GAO Form 399: Express Mail Services Request 17

Figure 3.5: GAO Form 393, Document Accountability Record 20

Figure 4.1: How to Properly Fill Out a Federal Express Airbill 23

Abbreviations

BRM Business Reply Mail

GAO General Accounting Office

ISC Information Services Center

OIMC Office of Information Management and Communications

PCC Publishing and Communications Center

PDD Planned Document Distribution

USPS U.S. Postal Service

Page 3 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 1 

Overview

The guidance in this publication is intended for all headquarters, audit site,

and field office staff.

Hours of Operation

and Telephone

Number

The Mail Center of the Publishing and Communications Center (PCC),

Office of Information Management and Communications (OIMC), is open

from 8 a.m. to 4:30 p.m. Monday through Friday in room 1517 of the GAO

Building. Mail Center staff can be reached at 202-512-5893.

Available Services and

Where to Obtain

Them

The following services are provided by the Mail Center:

• U.S. Postal Service (USPS) mail,

• audit site pickups1 and deliveries,

• Business Reply Mail (BRM) assistance,

• certified and registered mail,

• express mail shipment,

• internal mail distribution,

• international mail,

• field office (pouch) mail,

• specialized mailings, and

• mail to be sent through USPS.

1

The Mail Center processes all mail picked up from audit sites that (1) is bound for headquarters, other

audit sites, field offices, and sublocations and (2) is to be sent through USPS.

Page 4 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 1 

Overview

Scheduled Pickup and

Delivery Times

Table 1.1 shows mail pickup, delivery, and cutoff times for selected

services.

Table 1.1: Mail Pickup, Delivery, and

Cutoff Times for Selected Services Services Time

Internal mail pickup and delivery 9:30 - 10:30 a.m. and 2:30 - 3:30 p.m.

Audit site pickup and delivery 9:30 a.m. - noon and 1:30 - 4:30 p.m.

Cutoff fora

Certified and registered mail 11 a.m.

Field office pouch mail 3 p.m.

Next day airb 3 p.m.

Overnight ground shipmentsb 10 a.m.

U.S. Postal Service mail 3:30 p.m.

aIf you miss the cutoff time, your material will be processed the next working day.

bTry not to request Saturday delivery because additional charges will be incurred. Also, should

you require Saturday service, determine if someone is going to be at the destination.

Late Mail Late USPS mail not collected during the regular afternoon mail stops within

the building may be brought to the Mail Center by 3:30 p.m. for delivery to

the U.S. Post Office at 4 p.m. Internal mail may be brought to the Mail

Center by 4:30 p.m. and will be delivered the next working day.

Page 5 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 2 

Interoffice Mail

Interoffice mail consists of memorandums, publications, and

miscellaneous correspondence that is loose or has been placed in

envelopes. This mail must bear the addressee’s full name, street,

apartment or suite number, city, state, and ZIP Code.

Mailing Address Each unit and audit site has an assigned mailing address. See GAO’s

Telephone Directory and Administrative Services Guide for exact mailing

addresses. Use your division or office name and mailing address as part of

your return address for interoffice and external mail. It will speed your

replies.

Packages Place the addressee’s full name and mailing address on each package.

Change of Address Headquarters and audit site staff who move to new locations and mail

stops should (1) fill out GAO Form 410, Headquarters Employee

Information (see fig. 2.1), and submit it to their administrative staff and

(2) send a note or a memorandum to the Mail Center, indicating the new

and old mailing addresses, and the new telephone number. They may also

want to fill out GAO Form 389, Mailing List Maintenance Information (see

fig. 2.2), for distribution list changes. The form is available in Planned

Document Distribution (PDD) of OIMC’s Information Services Center (ISC),

room 1116, and through the Supply Center, room 3811. Please bring

completed forms to Distribution, room 1116, for processing.

Page 6 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 2 

Interoffice Mail

Figure 2.1: GAO Form 410, GAO Headquarters Employee Information

Page 7 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 2 

Interoffice Mail

Figure 2.2: GAO Form 389, Mailing List Maintenance Information

Page 8 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 2 

Interoffice Mail

Single- and

Multiple-Page Items

All mail, including single- and multiple-page memorandums, letters,

magazines, books, reprints, etc., should be inserted in interoffice

envelopes. This will prevent single-page correspondence and small pieces

of mail from becoming trapped between the pages of multiple-page items.

It will also prevent pages from becoming dislodged and lost.

Items Requiring

Special Packaging and

Handling

Items such as glass parts, metal pieces, product samples, and chemicals

may not be mailed in envelopes. They require special packaging and

handling. Contact the Mail Center for assistance.

Appropriate

Envelopes

The type of contents determines the appropriate type of envelope to use in

terms of size and strength. Choose a size that will properly accommodate

the contents. Excessively large envelopes will not provide a snug fit for the

contents. A snug fit is needed for effective handling. On the other hand,

overstuffed envelopes will burst at the seams upon impact with other mail.

In addition, use an envelope that is strong enough to hold the contents.

Field Office and

Sublocation Mail

Pouch mail going to field offices and sublocations is boxed and sent by

express mail Monday through Thursday. Our express service tracks all

packages shipped and guarantees next-day delivery by noon. Make sure

that the word “POUCH” is written prominently on the outside of each

envelope and package, in addition to the recipient’s name and room

number and the field office or sublocation name.

Field offices and sublocations should use USPS first-class mail whenever

possible. If you have a large amount of mail to ship, use express services.

Audit Site Mail Audit site mail is delivered and picked up daily. Audit site mail requiring

express, ground, or USPS mailing is processed by the Mail Center. All audit

site mailings to field offices and sublocations are handled by the Mail

Center using pouch mail.

Pouch mail from field offices and sublocations and USPS mail is processed

through the Mail Center and is delivered daily. Express mail can be

delivered directly to audit sites; it must include the agency or building

name, the address, ZIP code, the room number, and the recipient’s name

and phone number.

Page 9 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Addressing Place a return address and a delivery address on all mail. (See fig. 3.1 for

sequence and positioning of items.)

You will get the best possible service if you

• use all caps for everything in the address and the return address;

• use common street abbreviations (see fig. 3.2);

• use ZIP+4 codes whenever possible;

• eliminate all punctuation, except the hyphen between the ZIP code and the

four additional digits; and

• use standard state, directional, and secondary address abbreviations (see

fig. 3.3).

If you are generating a mailing list for a large distribution, follow these

instructions so that PDD can generate labels:

• Use no less than three, and no more than five, lines for each address.

• Use no more than 32 characters (any excess will be truncated). A blank or

space counts as a character.

• Insert at least one blank line between addresses.

• Place city, state, and ZIP code on the last line in the address.

• Use two-letter state abbreviations.

• If the address contains a room or suite number, place that number if

possible, on a line by itself beginning with: “Room,” “Rm,” “Suite,” or “#.”

Make sure that the recipient’s address appears on the line immediately

above the city, the state, and the ZIP code line (for example, 123 West

Main Street, Suite 400, or P.O. Box 125). Do not place both on the same

line.

Page 10 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Figure 3.1: Domestic and International Address Format

Source: U.S. Postal Service

Page 11 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Figure 3.2: Common Street Abbreviations

Source: U.S. Postal Service

Page 12 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Figure 3.3: Standard State, Directional, and Secondary Address Abbreviations

Source: U.S. Postal Service

Page 13 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Contents

Correspondence Enclose mail of any kind for delivery by USPS in an appropriate envelope or

package and seal. The types of envelopes and contents determine the

mailing classification. Refer to “Envelopes” and “Mailing Tips” sections.

Items Requiring Special

Packaging and Handling

Items such as paper clips, glass parts, metal pieces, product samples, and

chemicals may not be mailed in envelopes. These not only will jam or

damage the mailing equipment but also can cause injury to mail handlers.

Also, all foreign countries impose restrictions on mailing such items.

In addition, envelopes and cards measuring less than 3.5 inches high,

5 inches long, or 0.007 inches thick and greater than 6.125 inches high,

11.5 inches long, or 0.25 inches thick are nonmailables and will be

returned to sender. Mail, including GAO publications, that is being sent to

foreign countries (even Canada) must be in envelopes. If you aren’t sure

whether the items that you want to mail for either domestic or foreign

delivery are acceptable, contact the Mail Center for assistance.

Metered Mail All mail being processed for USPS must include the sender’s name, the

division or the office, and the room number above the preprinted return

address on the envelope. Do not use chain envelopes to send mail from

GAO to other government agencies in the Washington area. Use GAO

envelopes plus complete mailing addresses of other agencies, including

ZIP codes.

Envelopes

Sizes and Types The size of the envelope should properly accommodate the contents. If

you use envelopes that are too big, the contents may be damaged or lost.

For use in the USPS system, there are basically two categories of envelopes:

letter size and “flats.”

Letters and flats (see p. 15) are assigned different rates by USPS; to ensure

the best rate, call the Mail Center for sizes and rates before preparing the

mail.

Page 14 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Letter-Size Envelopes for

Domestic Mail

Letter-size mail must be rectangular for automated USPS processing. The

Mail Center recommends that to ensure prompt and efficient processing of

first-class mail

• you use only envelopes that are sealed or secured on all four edges so that

they can be handled by machines and

• the dimensions of the envelopes and cards conform to USPS specifications.

Mail that is not of the size required for automated processing will not

qualify for discounted rates.

Flats Flats are envelopes larger than the maximum letter size but not larger than

15 inches long and 12 inches high.

Plain White or Brown

Envelopes

Use these for all classes of mail. Mark all envelopes that are to be sent

first-class.

Padded Envelopes Use them when you need a cushioned lining to provide a degree of safety

for mailing small or fragile items. These are available from the Mail Center

upon special request.

Priority Envelopes Use them for first-class mail weighing more than 11 ounces and mail

weighing less than 11 ounces requiring expedited delivery. These

envelopes are red, white, and blue and are available at the Mail Center

customer service counter.

Window Envelopes Use window envelopes when the contents are designed so that the address

appears in the window. Do not use window envelopes for mailing

correspondence that involves national security or is highly confidential to

the agency or the addressee. Use window envelopes for form-type

correspondence. Using window envelopes eliminates the typing of

envelopes or labels. If the addressed contents do not properly fit the

windows, use envelopes without windows. Do not staple mail into

envelopes.

Business Reply Mail Use Business Reply Mail (BRM) only when requesting a reply from the

recipient. On the BRM envelope, type, print, or stamp the address to which

Page 15 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

it is to be returned or affix a gummed label to the address area. The

address must not be handwritten. The BRM will be returned only to a valid

GAO business address. If a survey is being handled by an outside auditing

firm, contact the Mail Center for authorization.

When you decide to design any BRM envelope or card, contact the Mail

Center for proper USPS format.

Express Mail and

Other Specialized

Mailings

GAO Form 399, Express Mail Services Request (see fig. 3.4) (available from

the Mail Center and the GAO Supply Store), is required to expedite

specialized mailings other than field office pouch mailings.

The following types of mail require the form:

• all mail for next-day or second-day delivery (see ch. 4);

• all certified, registered, and insured mail;

• all international destination material; and

Processing Bulk

Third-Class Presort

Publications

PCC’s mail policy requires that all publications be prepared for bulk

third-class presort mailing. All publications must include the bulk

third-class indicia on the back cover. It is also important that all items be

suitable for mailing (saddle stitched, side stitched, or perfect bound with

indicia, return address, and boilerplate postal information).

The exceptions to this policy are documents containing 196 pages or more

and weighing 16 ounces or more, surveys, and special publications.

Consult a customer service representative for help in handling these

exceptions.

Planned Document Distribution requires that external mailing labels be

submitted on a disk. PDD will process your list into machine-affixable

labels, and will merge it with other list codes for optimal postal

processing. Some restrictions apply; please obtain a copy of detailed

instructions from PDD in room 1116.

Planned Document Distribution will provide additional guidance on how

to submit mailing lists not maintained by GAO for inclusion in the

automated third-class presort processing.

Page 16 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Figure 3.4: GAO Form 399: Express Mail Services Request

Page 17 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Large Mailings Whenever planning a large or specialized mailing (1,000 pieces or more),

contact the Mail Center for advice and assistance to ensure that your mail

is handled in the most cost-effective, efficient, and timely manner.

The Mail Center suggests a 72-hour advance notice to ensure that the

following are available:

• appropriate size and quantity of enclosures (envelopes and/or boxes),

• Mail Center personnel and equipment to process the mailing, and

• sufficient postage on deposit.

Personal Mail

Outgoing Mail Be sure to seal it and affix the proper amount of postage. The Mail Center

will gladly help you determine the proper amount. The Mail Center is not

permitted to apply metered postage to personal mail. GAO does not process

outgoing personal mail. USPS mail deposit chutes are located on the

G and H Street sides on each floor. Don’t forget to include your return

address with all mailings.

Incoming Mail All incoming mail addressed to GAO’s physical address becomes the

property of GAO. All mail without a recipient’s name that is addressed “GAO”

or “General Accounting Office” or “U.S. General Accounting Office” is sent

to the Office of the General Counsel for identification. If the mail is

addressed to an individual employee and is third class, bulk rate, or

nonprofit material as described below in “Unacceptable Mail,” it will be

handled according to those procedures.

If an item that appears to be personal is received as first-class mail, it will

be given unopened to the Mail Manager. The Manager will contact the

recipient, ask that he or she pick up the mail, and request that the

recipient notify correspondents not to use the employer’s work address. If

the recipient cannot be located, first-class pieces will be returned to

sender.

If the recipient refuses to refrain from using the GAO address for personal

mail or if personal mail is still received after sufficient time has elapsed for

Page 18 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

the recipient to notify correspondents, the Mail Center will refer the

problem to the PCC Operations Manager.

Unacceptable Mail GAO Mail Center facilities and delivery systems are for official business

only. Commercial solicitations, advertisements, brochures, catalogs,

magazines, etc., that do not pertain exclusively to GAO business will not be

delivered under any circumstances.

Certain work-related materials of this nature, for example, professional

and trade publications or journals, announcements of training courses,

and special interest or advocacy publications, may be delivered provided

they bear complete, legible addresses and clerical time is not required to

identify and locate the recipient. Note: If the addressee is not located on

the first attempt, no further effort will be made to locate the recipient or

reroute the material.

All purely commercial mailings or work-related mailings with insufficient

address information will be discarded by the Mail Center upon receipt.

Incorrectly Addressed

Mail

Such mail will be processed through the Mail Center’s Lookup System. If

undeliverable, it will be returned to sender or discarded, depending on its

nature. If the mail is found, through the Lookup System, to be deliverable,

the Mail Center will attach a notice to it signifying your need to contact the

sender to have your address corrected.

Lost Mail Express, ground, registered, and certified mail originated by GAO can be

traced through the Mail Center. Express, ground, registered, and certified

mail sent to you must be traced by the sender.

Classified

Correspondence

Classified material must be inserted and sealed in a brown envelope. (See

GAO Order 0910.1, The GAO Security Manual.) Attach a GAO Form 393,

Document Accountability Record. (See fig. 3.5.) This will ensure against

misdirection and will provide proper security.

Page 19 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 3 

Mail to Be Sent Through the U.S. Postal

Service

Figure 3.5: GAO Form 393, Document Accountability Record

Page 20 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 4 

Alternative Delivery Services

Statutes Governing

Express Mail Letters

The USPS Private Express Statutes govern overnight express mail letters.

The statutes are a group of federal laws that give USPS the exclusive rights,

with limited exceptions, to deliver letters for others for compensation. The

statutes apply only to the carriage of letters, which are defined as

“messages directed to a specific person or address and recorded in or on a

tangible object.”

Over the past several years, USPS has suspended the enforcement of the

statutes in situations when the public interest was best served by specific

suspensions. Two of the most common types of suspensions are those for

(1) urgent letters and (2) letters for data processing.

Letters qualify for these two types of suspensions when delivery must be

made by noon of the next business day. In addition, to qualify for the

urgent letters suspension, the contents must be of such a nature that the

value or the usefulness would be lost or diminished if the contents

were not delivered by the deadline. To qualify for the data processing

suspension, the material must be sent solely for processing and the

processing must begin within 36 hours of receipt of the material.

Urgent letters and materials for data processing may also qualify if the cost

paid for service is twice the applicable USPS first-class rate, including

Priority Mail, or $3 per piece, whichever is greater.

Express Mail Service Express mail service is used for next-day express mail purposes only.

Try to eliminate the need for overnight deliveries by building sufficient

lead time into your scheduling.

If you still have what you think is an extremely urgent letter, review your

options. Can you fax or phone the information? If a letter or a package

must be delivered by the next day, you must submit an Express Mail

Services Request, GAO Form 399 (see fig. 3.4), justifying the need for

express mail.

Individual packages may not weigh more than 150 pounds or be more than

119 inches in length. Please give the Mail Center at least 24 hours’ advance

notice because it must notify the courier in advance if there are more than

three skids of packages for pickup. For international shipments, a

Customs Declaration may be required.

Page 21 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 4 

Alternative Delivery Services

Do not send overnight mail on Friday unless the situation is an emergency

and you have arranged for Saturday acceptance. Additional costs are

incurred for weekend deliveries and nondeliverable items.

If delivery on the next business day is not needed and your piece weighs

less than 2 pounds, use USPS Priority Mail Delivery Service for second-day

delivery.

Post office box numbers or rural routes are unacceptable addresses for

express mail.

When in doubt, consult the Mail Center for the best method of sending any

mail. This will ensure that GAO complies with the statutes and keeps

mailing costs down.

How to Properly Fill Out

the Federal Express Airbill

Following are instructions for completing a domestic Federal Express

Airbill for shipments made under the General Services Administration

Contract No. GS-OOF-13300. (See fig. 4.1)

Page 22 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 4 

Alternative Delivery Services

Figure 4.1: How to Properly Fill Out a Federal Express Airbill

Page 23 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 4 

Alternative Delivery Services

Addressing Place the complete address (name, street, room, city, state, ZIP code, and

telephone number) on each envelope and package. Post office box

numbers or rural routes are unacceptable addresses.

Page 24 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 5 

Mailing Tips

The following are recommendations for handling, preparing, or processing

your mail:

• Use interoffice envelopes for all internal mailings.

• Use the internal mail process for a mailing to all GAO staff.

• Use internal mail for sending questionnaires to GAO staff and for responses.

• When mailing contents of five or fewer sheets, use a white No. 10 letter

envelope (GAO-3C) with contents folded to the envelope size.

• When mailing contents of six or more sheets, use a brown No. 12 envelope

(GAO-3E).

• Consider faxing copies to audit sites within the metropolitan area in lieu of

mailing. There is no charge for local faxing. Have audit sites duplicate and

distribute as required.

• Consider faxing copies of fewer than six pages to field offices and

sublocations and other recipients in lieu of mailing. Have recipient offices

duplicate and distribute as required.

• If your office receives mail that is for someone not located in your office,

do not redirect it. Forward mail to the attention of the Mail Center

Manager with the appropriate location of the recipient, if possible. This

will permit the Mail Center to correct the address in its records and deliver

it to the proper location.

• The Mail Center often receives mail without room numbers in the address,

which delays delivery of incoming mail. When informally requesting (for

example, through telephone conversation rather than through formal

communication, such as a letter) that information be mailed to you, be

sure to request correspondents to use your room number as part of your

address on your incoming mail. This will expedite delivery.

• If your mail piece requires special services, type or stamp the instruction

(for example, “CERTIFIED” or “REGISTERED”) in capital letters to the

right and above the address. Note: Mail for federal agencies is

self-insured; thus, there is no need for insurance.

• Mail early in the day.

Page 25 GAO/OIMC-95-6 Mail Services and Procedures
Chapter 5 

Mailing Tips

• If you have less than a full carton of unneeded GAO publications, recycle

the copies (place those with glossy covers and/or pages in the regular

trash). If you have a full carton of unneeded copies, return them to ISC’s

Demand Distribution in room 1100.

• Address mail in all caps whether you use a typed label or hand lettering.

(See fig. 3.1).

• ISC handles the preparation of addressee lists for distribution. Contact PDD

in room 1116 (phone: 512-3264).

Page 26 GAO/OIMC-95-6 Mail Services and Procedures
Ordering Information

The first copy of each GAO report and testimony is free.

Additional copies are $2 each. Orders should be sent to the

following address, accompanied by a check or money order

made out to the Superintendent of Documents, when

necessary. Orders for 100 or more copies to be mailed to a

single address are discounted 25 percent.

Orders by mail:

U.S. General Accounting Office

P.O. Box 6015

Gaithersburg, MD 20884-6015

or visit:

Room 1100

700 4th St. NW (corner of 4th and G Sts. NW)

U.S. General Accounting Office

Washington, DC

Orders may also be placed by calling (202) 512-6000 

or by using fax number (301) 258-4066, or TDD (301) 413-0006.

Each day, GAO issues a list of newly available reports and

testimony. To receive facsimile copies of the daily list or any

list from the past 30 days, please call (301) 258-4097 using a

touchtone phone. A recorded menu will provide information on

how to obtain these lists.

PRINTED ON RECYCLED PAPER
United States

General Accounting Office

Washington, D.C. 20548-0001

Official Business

Penalty for Private Use $300

Address Correction Requested

Bulk Mail

Postage & Fees Paid

GAO

Permit No. G100