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U.S. Department of Housing and Urban Development · Office of Housing-Multifamily
NEWSSpring 1998Neighborhood Networks Begins Next Growth       PhaseStrategic Plan Developed With Nationwide   InputA
s Neighborhood Networks moves into a new growth phase, a       newly developed three-year strategic plan serves as the framework for this       rapidly expanding U.S. Department of Housing and Urban Development (HUD)       community-based initiative. Currently, more than 340 Neighborhood Networks       centers are in operation nationwide. More than 1,000 additional centers       are now in the planning stages.       

The new plan was developed with input from a wide variety       of participants, such as:       
- HUD representatives nationwide, including Neighborhood Networks         leaders Charles C. Famuliner of Richmond the new national field director         for Neighborhood Networks (see profile p.2) and Diana Goodwin Shavey of         Seattle
"By bringing vital computer skills and training resources to             residents of HUD-assisted and -insured properties, Neighborhood             Networks centers help make sure that everyone has a choice to             participate in the 'information revolution.' "             
-HUD Secretary Andrew Cuomo
- Building and property owners         
- Neighborhood Networks online service coordinators who staff local         centers         
- Residents         
- Partners         
- Consultants         
- Staff of new Neighborhood Networks contractor ICF Kaiser         International (see contact list back page) and its       sub-contractors.

In November, more than 60 participants met during a       three-day session in Fairfax, Virginia, to begin the strategic planning       process. ICF Kaiser hosted and facilitated the planning session. The group       focused on identifying ways to build a sustainable and robust Neighborhood       Networks initiative for the future.       

"I was very impressed with the passion and enthusiasm       that participants demonstrated during the strategic planning session,"       Famuliner said. "We need to build on that excitement and energy

as we move full steam ahead into the next growth phase of       Neighborhood Networks."       

The strategic planning committee for Neighborhood       Networks, a subset of about 30 participants, used a method known as       scenario planning to help develop the strategies, themes and plans to work       toward a sustainable Neighborhood Networks initiative.       

Scenario planning is a strategic planning methodology       created by Royal Dutch Shell in the late 1970s and early 1980s in planning       for volatility in the oil exploration business. Though private sector       organizations have been its primary users, nonprofit organizations and       government agencies, such as the National Education Association (NEA) and       HUD, are also employing scenario planning in their strategywork. Scenario       planning was selected for Neighborhood Networks due to the changing       environment the initiative faces between now and the year 2000.       

By the end of the scenario planning session, the       participants honed in on several important strategic themes and       implementation tactics, including:       

(Continued on page 2) 

Your Online Access to Opportunity 
Strategic Plan, Continued       from page 1       - Redesign the Neighborhood Networks website.         
- Develop new Neighborhood Networks marketing and promotional         materials and training curricula.         
- Record Neighborhood Networks best practices.         
- Develop national partners, a mission statement, a comprehensive         plan, a common marketing identity and a programmatic "how-to guide" for         Neighborhood Networks centers.         
- Support demonstration sites that focus on creating job opportunities         and offering health care for residents.         
- Promote existing working models and support existing Neighborhood         Networks consortium models.         
- Develop a comprehensive communications plan to include         collaborations and information sharing/gathering.

The information from the three-day session was used to       develop the strategic plan that addresses the Neighborhood Networks       mission, goals, core values and three-year objectives. Committee members       were also asked to rank potential activities and create their own mission       statements for the Neighborhood Networks initiative. An article outlining       the final strategic plan will be featured in the next newsletter. To view       the strategic plan, call the Neighborhood Networks Information Center       toll-free at (888) 312-2743.       
Join HUD's Team of Community Builders             
HUD is launching a two-year Community Builder             Fellowship in partnership with Harvard University's John F. Kennedy             School of Government. Candidates chosen as Community Builders will             receive four weeks of training at the Kennedy School and will work             in one of 81 cities as the "face of HUD" in areas ranging from             housing to economic development. For more information, visit the             website at www.hud.gov/combuild.html             or call (800) 497-3823. Applications must be postmarked by May 1,             1998.
Charles C. Famuliner             
Profile: New National Field Director
Charles C. Famuliner of the             U.S. Department of Housing and Urban Development's (HUD) Virginia             state office in Richmond is the new national field director for             Neighborhood Networks. He succeeds Diana Goodwin Shavey of the             Washington state HUD office, who had served as the field director             since the initiative's inception in September 1995.             
Since 1994, Famuliner has served as HUD's             multifamily housing director for Virginia. He has more than 13 years             of experience in the apartment development and public service             housing fields and more than 13 years in the mortgage 
banking industry. Famuliner earned a bachelor of             science degree in Business Administration from Old Dominion             University. He also served in the Navy from 1965-1969.             
"I look forward to an exciting period in the growth             of Neighborhood Networks," Famuliner said. "And I welcome the             opportunity to work with people and groups from around the country."             

Charlie can be reached at (804) 278-4505, Ext.             3148.
New Guidance for Center DevelopmentA
new sample business plan format and a suggested       evaluation report are now available for guidance in developing and       sustaining Neighborhood Networks centers. The sample documents were       developed in a collaborative effort among U.S. Department of Housing and       Urban Development (HUD), multifamily property owners, residents, online       service coordinators and local community partners.       

The business plan highlights seven key points for       developing a successful Neighborhood Networks center. It also serves as a       tool that allows Neighborhood Networks center planners to "think through"       their ideas, solidify intentions and objectives, and work efficiently with       a plan toward specific goals. The evaluation provides a foRmat for       conducting an annual baseline assessment for each center and showcasing       the successes taking place at the centers.       

While there is no single best format for a business plan,       the new sample plan incorporates items and concepts from the U.S. Small       Business Administration's (SBA) Business Plan Format, which has been used       successfully by thousands of small businesses.       

The new sample business plan format and suggested       baseline evaluation are available in a Microsoft Word 7.0 version or can       be downloaded from the Neighborhood Networks national website at www.hud.gov/nnw/nnplan98.html.       For more information about the plan, contact your Neighborhood Networks       coordinator at your local HUD office.
2Neighborhood Networks News · Spring 1998     Urban League BecomesNational PartnerMany Local Joint Efforts Already UnderwayA
s part of a national partnership agreement with the U.S.       Department of Housing and Urban Development (HUD), the National Urban       League will help to establish up to 10 model Neighborhood Networks centers       nationwide. The centers will concentrate on microenterprise training and       development and serve as national demonstration sites for cities where       Urban League affiliates and local Neighborhood Networks centers are       working together.       

Founded in 1910, the National Urban League is a national       social service and civil rights organization assisting African Americans       in the achievement of social and economic equality. The nonprofit,       community-based organization has headquarters in New York City, with 114       affiliates in 34 states and the District of Columbia. Several local Urban       League affiliates are already working with Neighborhood Networks centers       to bring job training and educational programs to HUD-insured and       -assisted housing communities.       

"The Urban League is a powerful force for good, and has       an extraordinary record of achievement," HUD Secretary Andrew Cuomo said.       "By working in partnership with this group, HUD can create new housing       opportunities and new jobs and bring new life to urban neighborhoods."       

The model Neighborhood Networks centers outlined in the       agreement between HUD and the Urban League will be developed with       technical assistance from the Association for Enterprise Opportunity       (AEO).

Last fall, AEO agreed to become partners with HUD and the       Urban League in creating microenterprise opportunities for low-income       housing residents. Based in Chicago, AEO is a member-based national trade       association of more than 500 microenterprise development organizations       that promote enterprise opportunity for people and communities with       limited access to economic resources.       

"We're extremely excited about the creation of this       partnership with HUD and AEO," National Urban League President Hugh B.       Price said. "This agreement will enable us to do even more to serve the       needs of communities that are undergoing tremendous change and becoming       ever more diverse." Plans for the development of the national Neighborhood       Networks model sites are underway.       

This new partnership builds on an already existing       relationship between local Urban League affiliates and Neighborhood       Networks. Since 1996, local Urban League affiliates have forged       relationships with many of the more than 340 Neighborhood Networks centers       nationwide. A few examples:       
- In Maryland, the Baltimore Urban League provides a facility for the         Neighborhood Networks center shared by Orchard Mews and McCulloh Homes         Apartments. The center offers a career development program and job         placement services.         
- In Texas, the Houston Area Urban League trains and certifies         computer instructors and provides classroom training materials for the         center at Cleme Manor Apartments. Software is also donated on an         as-needed basis.
National Urban League President Hugh B. Price, and             Orchard Mews residents Dorthea Wilson (left) and Stephanie             Thompson test the state-of-the-art computers at the new             Neighborhood Networks center at the Baltimore Urban           League.- In South Carolina, the Greenville Area Urban League providescomputer         classes, job training and after-school tutorial programs for the center         at Lakeshore Apartments.         
- In Oklahoma, the Oklahoma City Area Urban League provides job         development counseling for two hours each month at the center at         Brightwater Apartments.         
- In Ohio, the Cincinnati Area Urban League teaches six adult         education classes at centers located at Fields Ertel Townhouses, Hickory         Woods and Rolling Ridge.         
- In Indiana, the Indianapolis Area Urban League provides youth         programs at the Phoenix Apartments.         
- In Michigan, the Pontiac Area Urban League provides computer job         training at the Lancaster Village Cooperative.

To find out more about the Urban League partnership, call       Jerry Garcia of Neighborhood Networks at (703) 934-3773 or the       Neighborhood Networks Information Center toll-free at (888)     312-2743.
Neighborhood Networks News · Spring 1998     3Report Shows Need for On-siteHealth Care ServicesT
he U.S. Department of Housing and Urban Development (HUD)       has identified health care as a critical component of the Neighborhood       Networks initiative and a major goal of the Neighborhood Networks       Strategic Plan. Unless the health care needs of residents are addressed,       there is a great risk that attempts at increasing residents' economic       self-sufficiency, including welfare-to-work initiatives, will not succeed.       By providing access to health and wellness services directly on-site at       low-income housing communities, Neighborhood Networks centers can assist       significant numbers of residents in overcoming a core barrier to economic       self-reliance.       

However, health care services are either unavailable or       underutilized in many federally assisted housing rental communities       nationwide, community health experts say, and a recent report strongly       supports the case for providing on-site services in federally assisted       rental housing nationwide.       

Prepared by the Multi-Family Initiatives Corporation in       Virginia, the report assessed the health care needs of residents who live       in Washington, D.C. at an FHA-insured property with Section 8       property-based rental assistance that is owned and managed by National       Housing Partnership/AIMCO (NHP/AIMCO). The October 1997 report looked       closely at the experience of providing health care services at this       facility. An on-site service coordinator with a nurse's license screened       residents and made referrals. Her nursing skills were critical to the job.       

Over a one-year period, the registered nurse evaluated       the health care status of more than 140 assisted housing residents,       including families and seniors. The evaluations covered a wide range of       health issues that included mental health, public health, substance abuse,       disabilities, asthma, hypertension, diabetes, HIV/AIDS and heart

ailments. According to the report, 75 percent of housing       residents reported health issues that prevent long-term       employment.Similarly, a 1995 nationwide survey completed by the U.S.       Department of Health and Human Services and reported by U.S. News &       World Report showed that between 25 and 40 percent of long-term Aid to       Families with Dependent Children (AFDC) recipients had health barriers       that prevented them from maintaining full-time work. Below is a breakdown       of some significant health barriers to employment, according to that       survey:      
Barriers to Employment
Share of women receiving AFDC with health barriers to full-time             work*:             
- 60% Abuse or neglect               
- 35% Partial disabilities               
- 25-40% Learning disabilities               
- 16% Substance-abuse problems

* Categories not exclusive; some respondents indicated multiple             barriers.             

Source: U.S. News & World Report             

Data: U.S. Department of Health and Human Services, Urban             Institute 
"It was alarming what was       uncovered" at the Washington, D.C. facility, said Susan Tuft, president of       Multi-Family Initiatives and project manager for the study. "Until the       major health issues and personal barriers are addressed, it is almost       impossible to prepare someone for the job market. It all starts with       maintaining good health, both mentally and physically," Tuft said.       
Only after the on-site nurse went into the residents'       homes were health care needs adequately addressed, Tuft noted. Although       two free health clinics were within walking distance of the housing       community, most residents never attempted to access the services. Some       residents may have been afraid or unwilling to deal with long waits     or

complicated health forms, Tuft noted. It also appears       that residents found it much safer and easier to speak about personal       health issues with a nurse in the privacy of their homes, rather than       share health information with a social worker, teacher or program director       in an external setting.       

The results of the Multi-Family Initiatives report and       the federal health survey underscore the need and importance of providing       health care services directly on-site at low-income housing communities.       The HUD Maryland office in Baltimore is working with NHP/AIMCO,       Multi-Family Initiatives and Chase-Brexton Health Services, a       community-based health care provider, to create a demonstration site for       providing quality health care at three HUD-assisted low-income rental       communities owned and managed by NHP/AIMCO in Baltimore City. The first       site, Orchard Mews, which serves assisted housing families, should begin       offering on-site health care services in early 1998.       

(Continued on page 6)       

HCFA Introduces "Medicare Compare"

Medicare beneficiaries shopping for Medigap             insurance to cover gaps in their Medicare coverage can now compare             their options.             

Medicare Compare, a new service from the Health             Care Financing Administration (HCFA), the federal agency in             Washington, D.C. that manages the Medicaid and Medicare programs,             provides information on the costs of premiums and types of services             offered under various managed care risk plans. The comprehensive             database allows consumers to comparison-shop by zip code and state.             

Neighborhood Networks centers can access the             database on the Internet at www.hcfa.gov.             For more information, contact HCFA representatives Valerie Hartz at             (410) 786-6013 or Ana Nunez-Poole at (410)         786-3370.
4Neighborhood Networks News · Spring 1998     Microsoft Provides Software forNeighborhood Networks across FloridaI
n a partnership forged last fall, Microsoft Corporation       has provided more than $800,000 in computer software to aid the       establishment of Neighborhood Networks centers throughout Florida.       

Microsoft began the new relationship last September by       providing software for Tampa's first Neighborhood Networks center, in the       Presbyterian Village Apartments. The center and the training curricula       were developed as a model for Neighborhood Networks centers throughout       Florida. The Microsoft software includes products for office applications,       business, education, reference and children's learning.       

"Neighborhood Networks centers are a vital part of the       foundation we must lay to build better communities," said U.S. Department       of Housing and Urban Development (HUD) Secretary Andrew Cuomo. The       Secretary indicated that this new collaboration between the local       Neighborhood Networks center and Microsoft demonstrates how partnerships       can work to assure that no one is left behind in the information     age.
As       Neighborhood Networks centers begin operation in Florida, they could       become eligible to receive the Microsoft software.       
Marty Paradise, Microsoft's Southeast District general       manager, indicated that the collaboration "is, in a small way, about       giving residents here the ability to create the world they want.       

"Microsoft has always believed that access to technology       empowers people," he added.       

Paradise noted that the involvement of local technology       companies has been key. In Tampa, Waldec/Ikon, a technology services       company, donated the equipment, expertise and volunteer hours that helped       make the Tampa Presbyterian Village Neighborhood Networks Center a       reality. Contact Carol Strayer at (904) 232-1777, Ext. 2031, in the       Jacksonville HUD office to learn more about this unique local       partnership.
Residents Trained for Casino Jobs inAtlantic CityT
he Neighborhood Networks center at the Atlantic Villas, a       127-unit complex in Atlantic City assisted by the U.S. Department of       Housing and Urban Development (HUD), is helping to fill jobs in New       Jersey's fast-growing casino industry. New Jersey casinos employ nearly       50,000 people and still cannot find enough trained workers to fill       available jobs. According to the New Jersey Casino Control Commission       (NJCCC), the casino industry in Atlantic City may need an additional       20,000 workers over the next five years.       

The undertaking involves a unique partnership between       HUD, Interstate Realty Management Company and Trump A.C. Properties, which       is providing training materials, resources and jobs. Other key partners       include Bell Atlantic, the Atlantic and Cape May County Workforce       Investment Board,
the       New Jersey Department of Labor, and the Atlantic and Cape May Private       Industry Council.       
Interstate Realty Management Company is a property       management firm that specializes in managing affordable housing       developments throughout the country. The company is working with HUD to       establish partnerships at 11 Neighborhood Networks centers, from Maryland       to New Jersey. Some of these centers are currently in operation, including       Atlantic Villas and three in Philadelphia (Montgomery Townhouses,       Haddington Townhouses and Wister Townhouses). Others are still in the       development phase, such as a center scheduled to open in Baltimore.       

"We believe that it is important to prepare residents for       job opportunities that exist in the immediate area," said

Mario Lazano, who serves as the coordinator for the       Neighborhood Networks centers run by Interstate Realty Management. "In       Atlantic City, the casino industry sorely needs computer-trained workers       and Trump Properties will enable us to place qualified individuals in       positions related to their training within a short period of time."       

At the Atlantic Villas center, residents are taught life       skills, job readiness, basic keyboarding, computer terminology, DOS       commands, word processing, Windows 95 and other software programs specific       to the hospitality industry.       

"We try to prepare the residents for a variety of jobs       suited for the hospitality industry," said Greg Ingrum, social services       director for the Neighborhood Networks center at Atlantic Villas. "Those       jobs include areas such as distribution, food, inventory, communication       and customer service," he noted.
Neighborhood Networks News · Spring 1998     5Houston ConsortiumWorks for Common GoodM
any individuals involved in Neighborhood Networks             are beginning to examine the advantages of forming regional             consortia that unite the collective resources and efforts of a group             of Neighborhood Networks centers.             

One of the most innovative of these is the Houston             Neighborhood Networks consortium, founded in March 1997.             

Ray Richardson, chief of asset management and             Neighborhood Networks coordinator of the U.S. Department of Housing             and Urban Develop-ment's (HUD) Houston office, has been the catalyst             for the consortium's creation. The consortium currently links seven             Houston Neighborhood Networks centers, with more planning to join.             According to Richardson, some key advantages to creating the Houston             consortium include pooled resources, increased information-sharing,             improved coordination and sustainability.             

The consortium's success has hinged on bringing             together key partners, such as local churches, universities,             nonprofits and businesses, along with owners, managers and             coordinators at the center complexes, Richardson said. These             partners are excited about the creation of a coordinated mechanism             that maximizes their effectiveness so they can assist more than one             Neighborhood Networks center at a time, he added. The Neighborhood             Networks initiative gives partners access to the people to whom they             want to deliver products and services, such as education and             training.

Houston             consortium participants created a 501(c)(3) nonprofit corporation             named Neighborhood Networks of Houston, Inc. The group has an             eight-member board of directors, including two resident council             representatives, two owners and several partners. The board's             primary function is fundraising and resource development. Committees             focus on areas such as education, job development, marketing and             outreach, support and social services, current sustained funding and             partnership recruitment.             

For more information about the Houston consortium,             contact its president Michael Alexander at (713) 957-4430. To find             out more about forming a consortium, contact Ray Richardson at (713)             313-2274, Ext. 7083, in the Houston HUD office.            
Breaking News from Dallas/Ft.                   Worth
Under a partnership agreement with five                   Neighborhood Networks centers in the Dallas/Ft. Worth area,                   Bank of America has agreed to train and hire residents of                   housing served by the centers for positions at various bank                   branches. For more information, contact E. Ross Burton, HUD                   multifamily director in Ft. Worth, Texas, at (817)                   978-9295.
Written and edited by Neighborhood Networks             communications staff: Jennifer Eddy, Lucinda Flowers and Bill Weger             
Layout: ICF Kaiser Graphics             

The Neighborhood Networks newsletter is published             quarterly by the Government Printing Office through the U.S.             Department of Housing and Urban Development (HUD) Office of             Multifamily Housing. It is distributed to the HUD field offices as             well as the public. For additional copies, please call the NN             Information Center toll free at (888)       312-2743.
Health             Care Needed at Centers, Continued from page 4             
The demonstration program will also incorporate the             use of telehealth, which is the use of information technology to             provide health care information and resources via the Internet.             Through telehealth at Neighborhood Networks centers, residents can             obtain state-of-the-art information critical to understanding their             health care needs, empowering them to make informed choices about             self-care and obtaining appropriate care. For example, a resident             could use a Neighborhood Networks center to check medication side             effects with a nurse practitioner without leaving the housing             development. Residents can also join online communities to gain             support from others dealing with similar health issues.             

For a copy of the Multi-Family Initiatives report,             or for more information about this story or health care issues, call             the Neighborhood Networks Information Center toll-free at (888)             312-2743.
Got A Neighborhood Networks Story Idea?Neighborhood             Networks News wants to hear about it. We also welcome Letters to             the Editor and suggestions for enhancing the newsletter.             
How to Reach Us. Please contact Lucinda Flowers of             Neighborhood Networks at (703) 218-2621 with your ideas or             comments.
6Neighborhood Networks News · Spring 1998     Guest             ColumnistKen       Zeff"A Day in the Life" of aNeighborhood Networks   CenterA
s I approach the Neighborhood Networks learning center at       the Martin Luther King Jr. Apartments in Seattle, I see a familiar sight -       a dozen or more children playing by the gate waiting for their school       buses. The children instantly recognize my tan Ford Taurus and flock to my       window when I pull into the driveway. There are myriad questions and       complaints: "Do you have any gum?" "Lee** cut the line!" "Do we get our       Slurpees today?"       

I nod and instruct the children to set up the       Neighborhood Networks learning center room for that morning's English as a       Second Language (ESL) class. Dao patiently waits for me by the door with       her spiral notebook, her four-year-old son and her perpetual smile of       gratitude. I sit Dao's son at a computer so he can see Dr. Seuss's       character perform the alphabet song. Elridge, the learning center       coordinator, is busy compiling attendance statistics from the day before.       This information is critical in obtaining further donations from our       sponsors.       

As we walk into the learning center, our AmeriCorps ESL       instructor arrives. Three days a week, Sharon comes to teach ESL to the       non-English-speaking immigrants in our complex. In the morning she works       with beginners like Kaori. A 60-year-old legal immigrant from Laos, Kaori       is in danger of losing her monthly welfare benefits. She attends English       classes regularly so she can one day become economically independent. For       now, our beginner ESL classes teach Kaori practical skills such as grocery       shopping and using public transportation.       

While Sharon begins teaching, I find two messages in the       e-mail account donated by a local provider. First, a University of       Washington volunteer added a list of our honor roll students and scanned       additional sponsor logos into
the web page. Web page promotion is a free       method of giving something back to our generous benefactors. The second       message is a response from a free college scholarship search agency       helping students like Danny, one of our graduating seniors.       Mohamed Reda (left) talks with James Wade (right), programs             coordinator of the MLK, Jr. Computer Learning         Center.
Our first drop-in participant of the day appears.       Eleanor, a 22-year-old pharmacy student at the local community college, is       startled by students learning how to say "honeydew melon." Remembering       today's ESL class, she quietly goes to her favorite computer to type       yesterday's class notes. She already has secured a part-time job as a       pharmacy assistant at the local drug store. Soon Mohammed arrives leaning       on an ornately decorated cane. Mohammed spends several hours a week       practicing the Mavis Beacon typing tutor at his own pace. His improving       typing skills will lead to a desk job where he can sit instead of relying       on his cane.       

As the intermediate ESL class begins, drop-in students       focusing on Internet job searches and resume completion fill the room. We       have book-marked some of the most effective Internet sites in the       Washington state area. Today one resident locates a customer service job       with the local airport and another finds a software packaging
job listing. We even send resumes via e-mail to       human resources departments.       
The center's relative calm ends with the afternoon ESL       class, as adults file out and children wander in straight from school.       Some kids play games, some work on homework, some color, but everyone does       something constructive. Our United Way volunteer fortunately arrives on       time to face kids crying for help.       

When we close that evening, Lee, the 12-year-old who       likes to act 22, reminds me, "Yo Ken, don't forget to put my star on the       board." Every student earning three stars a week gets a Slurpee and a       chocolate chip cookie on Friday.       

The Martin Luther King Jr. Learning Center will never be       confused with a library even though we have a complete donated set of       hardbound World Book Encyclopedias and a collection of multi-media       resources. It's not a school classroom even though we have the alphabet       and the numbers 1-15 on the wall. It's not just a computer lab even though       we have nine computers in the room. Instead, it's a Neighborhood Networks       learning center that assimilates different pieces from many different       environments. It's a creative answer to today's learning crisis. Learning       in this community is more than just reading, writing and arithmetic.       Learning for these kids also entails developing community relationships       that help pick up the slack where the traditional family structure can       not.       

For more information about the MLK center, visit the       website http://web.archive.org/web/19990203200713/http://www.nwlink.com/~mlkapts.       

A former AmeriCorps Volunteer In Service to America       (VISTA) at the MLK Jr. Learning Center, Zeff is pursuing a Master's of       Business Administration at The Wharton School of Business at the       University of Pennsylvania. Microsoft awarded Zeff the Northwest National       Service Symposium Award in May of 1997 for his work with the Neighborhood       Networks center.       

** names have been changed 
Neighborhood Networks News · Spring 1998     7Need to Reach Someone at ICF Kaiser?Below is a list of contacts for Neighborhood Networks staff at ICF Kaiser, the new Neighborhood Networks contractor, in Fairfax, Virginia. Ramona BurksProject Director(703) 934-3033Steve SeuserDeputy Director(703) 934-3989Lucinda FlowersCommunications/Media Relations(703) 218-2621Deborah FishmanCommunity and Social Services(703) 934-3581Barbara FloydInformation Center(703) 218-2768Jerry GarciaCenter Development(703) 934-3773Victoria KennedyNeighborhood Networks Database(703) 218-2608Janet MaccubbinOwner Outreach(703) 218-2783Steve YankHealth Care and Wellness(703) 934-3626Carole NorrisMicroenterprise and Job     Training(415) 507-7154Marsha TonkovichConferences and Training(703) 218-2611Mike VogelWebsite and Technical Services(703) 934-3943The Neighborhood Networks fax       number is (703) 934-3156.The TTY Number is (703)       934-3230.The Neighborhood Networks       Information Center number is (888) 312-2743.http://www.hud.gov/nnw/nnwindex.html
U.S. Department of Housing and Urban DevelopmentNeighborhood Networks9300 Lee HighwayFairfax, Virginia 22031 
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