Appendix 

Froling GmbH, Industriestrasse 12, A-4710 Grieskirchen, Austria Page 83 

www.froling.com M1060008_US 

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10 Appendix

10.1 Warranty 

LIMITED WARRANTY - FOR USE ONLY IN UNITED STATES

Tarm Biomass warrants the steel boiler identified below and its component hot water tank or coil and cast iron 

doors and ceramic refractory against defects in material and workmanship under normal use and service TO 

THE ORIGINAL PURCHASER AT THE ORIGINAL INSTALLATION SITE in the United States under the 

following terms. 

WARRANTY IS VOID if the boiler is installed without adequate thermal storage. 

BOILER BODY -- LIMITED 20 YEAR WARRANTY: Subject to the below limitations, Tarm Biomass warrants 

the steel boiler body (not including cast iron doors, coil, or other components) against defects in materials or 

workmanship causing breaks or leaks that significantly impair the boiler’s performance. During the first five 

years of the warranty period Tarm Biomass will pay for all required labor at the usual and customary rate paid 

by Tarm Biomass for similar labor performed in Lyme, NH, and provide or pay the cost of all materials for the 

repair of the warranted unit. In years six through twenty Tarm Biomass will pay the below stated percentage 

multiplied times the retail price of the warranted unit on the date of purchase to the original purchaser toward 

of the cost of repair of the warranted item or, if Tarm Biomass and the original purchaser agree, use the 

resultant sum as a partial allowance toward Tarm Biomass’s replacement of the warranted item. The original 

purchaser shall be responsible for all shipping and installation charges in connection with any replacement or 

repair.

Warranty Year (beginning from date of purchase) Percentage Tarm Biomass will pay

1-5 100% 

6 60% 

7 50% 

8 40% 

9 30% 

10-20 20% 

Example 1: Repair costing $250.00 in year 7, Tarm Biomass will pay $125.00 (50% of this repair). 

Example 2: Boiler (original retail $4,000.00) needs major repair in year 9. Tarm Biomass will pay $1,200 

(30% of $4,000) toward replacement with similar warranted unit or up to 30% of the repair cost ($1,200

maximum). 

OTHER COMPONENTS -- LIMITED THREE YEAR WARRANTY

Subject to the application of the following percentages to parts and/or labor, Tarm Biomass provides the 

following limited warranty on its firebox cladding plates, doors, ceramic refractory and turbulators against 

defects in material and workmanship causing breaks or leaks that significantly impair the boiler’s performance. 

Warranty Year (beginning from date of purchase) Percentage Tarm Biomass will pay

1 100% of parts and labor 

2 100% of parts ONLY 

3 50% of parts ONLY 

OTHER COMPONENTS -- ONE YEAR WARRANTY

Motors, electronic controls and other electrical components have a one year warranty. 
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TARM BIOMASS’ LIMITED EXPRESS WARRANTY IS ONLY EXTENDED TO AND COVERS THE TARM 

BIOMASS PRODUCT’S END USER WHO OWNS THE BUILDING IN WHICH THE TARM BIOMASS 

PRODUCT IS INSTALLED, AND COVERS ONLY REPAIRS OR REPLACEMENTS RESULTING FROM 

DEFECTS IN MATERIALS AND WORKMANSHIP.THERE ARE NO WARRANTIES THAT EXTEND BEYOND 

THE DESCRIPTION IN THIS LIMITED WARRANTY, AND TARM BIOMASS’ LIMITED WARRANTY IS IN 

LIEU OF AND TO THE EXCEPTION OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, 

BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR WARRANTIES OF FITNESS FOR A 

PARTICULAR PURPOSE. EXCEPT AS OTHERWISE PROVIDED BY THIS LIMITED WARRANTY, TARM 

BIOMASS TAKES NO RESPONSIBILITY FOR THE QUALITY OF TARM BIOMASS PRODUCTS OR THAT 

THE GOODS WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH YOU MAY BE BUYING THESE 

GOODS. UNDER NO CIRCUMSTANCES SHALL TARM USA BE SUBJECT TO INCIDENTAL, 

CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, ENHANCED COMPENSATORY, OR CONTINGENT 

DAMAGES, WHETHER A CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER 

THEORY OF LAW, ALL SUCH DAMAGES AND CLAIMS BEING SPECIFICALLY DISCLAIMED. 

Tarm Biomass’ limited warranty is void if a Tarm Biomass product is installed by someone other than a qualified 

contractor whose principal occupation is the sale or installation of plumbing and heating equipment, or if the 

original purchaser fails to have the boiler serviced or inspected at least once every two years by an experienced 

and qualified service person. Repairs or replacements under this limited warranty must be performed by your 

dealer or someone authorized by him. You may be required to present this limited warranty to the dealer 

before any work is performed. You must pay for any work performed that is not covered by this limited

warranty or that is not authorized by the dealer. Tarm Biomass’ limited warranty shall be construed under the 

laws of New Hampshire. Any dispute arising out of this warranty shall be tried only in a court in the State of 

New Hampshire, including the United States District Court for the State of New Hampshire. If any legal action 

is brought in connection with this limited warranty, the prevailing party shall be entitled to recover all 

reasonable expenses it incurs in the action, including its reasonable attorneys’ fees, from the nonprevailing 

party. 

TARM USA’S LIMITED WARRANTY EXPRESSLY EXCLUDES COVERAGE FOR THE FOLLOWING:

1. Ordinary wear and tear and repairs or replacements necessitated by normal use. 

2. Repairs or replacements arising from corrosion including, but not limited to, the effects of a corrosive 

water supply or corrosive by-products of combustion formed when a boiler is run during warm weather 

temperatures or under other conditions that do not permit the boiler to reach necessary operating 

temperatures on a frequent basis as described in the Owner’s Manual provided by Tarm Biomass. 

3. Repairs or replacements of fittings, motors, fuel units, oil and gas burners, any and all controls, relief or 

regulating valves, transformers, and accessories. 

4. Repairs or replacements to repair damage caused by (i) operation with inadequate draft, (ii) having

installed a boiler model that is incorrectly sized for the application (too few or too many BTU’s under 

normal operating conditions) or that is otherwise inappropriate for the application, (iii) excessive boiler 

internal temperature from burning improper materials as fuel or operating the boiler without 

appropriate draft control (for example, burning the boiler too hot when the boiler is coming up to 

temperature from a cold start), or (iv) any similar use that violates or is not recommended in the 

Owner’s Manual provided by Tarm Biomass. 

5. The repair or replacement of any component furnished by any other manufacturer or damage caused by 

the functioning or malfunctioning of any such component. 

This warranty gives you specific legal rights. You may also have other rights that vary from state to state. This 

warranty shall not be construed as inconsistent with any federal, state, or municipal law, regulation, or code 

that was applicable to the original installation site on the date the Tarm Biomass product was installed. 

Questions regarding this warranty may be referred to: 

Tarm Biomass, 4 Britton Lane, Box 285, Lyme, NH 03768 U.S.A. (603) 795-9100 

KEEP THIS INFORMATION FOR YOUR RECORDS:

Model: Place of Purchase: 

Serial No.: _________ Installation Date: Installer_________________