United States General Accounting Office

GAO

November 1994 Administrative

Services Guide

GAO/OIMC-95-2

A

Accidents and Injuries Personnel’s Employee Benefits Branch is GAO’s liaison between employees

who are injured on the job and the Department of Labor’s Office of

Workers’ Compensation Programs.

To Obtain Service Report on-the-job accidents resulting in injuries to your immediate

supervisor and to the Employee Benefits Branch. Complete initial forms

(e.g., CA-1; CA-l6) and submit to the Employee Benefits Branch.

Contact For assistance—

Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

For forms—

Division/Office Human Resources Specialist

or

Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

Accidents Not

Involving Injuries

General Services and Controller’s (GS&C) Office of Security and Safety

investigates accidents that do not involve injuries, whether they occur in

or outside the GAO Building, and maintains records for statistical purposes.

To Obtain Service If involved in an accident without injuries in the GAO Building, call the

Office of Security and Safety’s Health and Safety Section; if involved in an

accident without injuries outside the GAO Building, call your unit Health

and Safety Representative.

Contact Health and Safety Section

GAO Building, room 6252

202-512-4354

Address Changes The National Finance Center (NFC) maintains employee addresses for the

mailing of biweekly earnings statements, year-end W-2s, semi-annual Thrift

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Savings Plan (TSP) statements, and the annual personal statement of

benefits.

To Obtain Service Submit Form AD-349, Employee Address, to update your address. Forms

are available in room 1180. Forms from regional employees may be faxed

to Personnel’s Automated Systems and Records Group.

Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Appeals,

Personnel-Related

Personnel’s Employee Relations Branch informs employees of appeal

rights and procedures and of situations in which GAO’s administrative

grievance procedure is the appropriate way to seek relief (rather than an

appeal procedure). (See “Grievances.”)

To Obtain Service Call or visit the Employee Relations Branch and ask for the specialist

designated to provide service to your division or office.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Asbestos, PCB,

Contaminants, and

Other Pollutants

GS&C’s Office of Security and Safety provides information and assistance

on matters pertaining to asbestos, PCB, contaminants, and other

pollutants in the GAO workplace.

To Obtain Service Call the Office of Security and Safety’s Health and Safety Section.

Contact Health and Safety Section

GAO Building, room 6252

202-512-4354

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Audiovisual

Equipment Loan Pool

The Acquisition and Equipment Management Branch of OIMC’s Operations

Systems Center lends overhead and 35-mm projectors, audiotape

recorders, videotape players, TV monitors, video show devices, and

several one-of-a-kind items to GAO employees.

To Obtain Service Call to arrange pick up (before 9 a.m.) and return (after 4 p.m.) of smaller

items, such as overhead and 35-mm projectors and audiotape recorders.

Contractor staff deliver large items to offices in the GAO Building.

Contact KOH - Audiovisual Support

GAO Building, room 2N24

202-512-3863

Audio/Video

Production Services

The Media Services Branch of OIMC’s Publishing and Communications

Center develops, records, and produces audio and video productions,

reports, and special events. Also 35mm synchronized slide/tape programs.

To Obtain Service Submit GAO Form 480B, Request for Video-Audio Production (available in

Customer Service) to your Customer Service Representative.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Awards Personnel’s Employee Benefits Branch provides advice and assistance to

management on implementing GAO’s incentive awards program (including

career service and special commendation awards). It also coordinates

GAO’s annual honor awards ceremony.

To Obtain Service Contact your unit’s administrative staff or the Employee Benefits Branch

for advice and assistance on awards matters. Submit GAO Form 429,

“Division, Region, and Office Awards,” to Employee Benefits Branch for

processing of a Director’s or Special Commendation Award.

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Contact Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

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Beneficiary,

Designation of

Personnel’s Employee Benefits Branch and the Automated Systems and

Records Group provide designation of beneficiary forms (SF 2823) for life

insurance and unpaid compensation (SF 1152).

To Obtain Service Visit the Employee Benefits Branch. To obtain forms, visit the Automated

Systems and Records Group.

Contact For assistance—

Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

For forms—

Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Budget Advice and

Assistance

GS&C’s Office of Budget provides advice and assistance on all fiscal

management matters, such as budget formulation, monitoring, and proper

classification of expenditures.

To Obtain Service Contact your assigned Budget Analyst of the Office of Budget.

Contact Office of Budget

GAO Building, room 6T43

202-512-4143

Budget Allocations,

Requests for

Additional

GS&C’s Office of Budget acts as the secretariat for the Budget Committee

on requests for increases in budget allocations.

To Obtain Service Send a memorandum addressed to the Executive Secretary on requests for

increases in budget allocations.

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Contact Office of Budget

GAO Building, room 6T43

202-512-4143

Budget

Reprogramming

GS&C’s Office of Budget develops financial plans for each division and

office and provides assistance in managing funds during the fiscal year.

This includes reprogramming allotted funds between budget object classes

(BOCs) to cover unanticipated changes in expenditures.

To Obtain Service To reprogram allotted funds, send the Office of Budget a memo indicating

the amount of funds to be transferred from one BOC to another.

Contact Office of Budget

GAO Building, room 6T43

202-512-4143

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Cafeteria and Snack

Bar

The GAO cafeteria is open from 6:45 a.m. to 2:00 p.m. Monday thru Friday,

and the canteen is open from 7:30 a.m. to 4:00 p.m. Monday thru Friday.

GS&C’s Office of Real Property Services is the GAO liaison for both the

cafeteria and canteen.

To Obtain Service Office of Real Property Services

GAO Building, room 1800

202-512-5868

Campaigns and Drives Personnel’s Employee Benefits Branch serves as the focal point for the

Combined Federal Campaign, the U.S. Savings Bond Drive, and the GAO

Blood Donor Drive. It maintains all forms associated with these programs.

To Obtain Service Submit the appropriate form through your division or office coordinator

(or directly in the case of a blood drive) to the Employee Benefits Branch.

Call or visit the Branch if you need information or assistance.

Contact Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

Canteen The canteen carries a variety of foods, drinks, and sundry items for

employees.

To Obtain Service Visit the canteen located on the 3rd floor of the main GAO Building during

its operating hours of 7:30 a.m. to 4:00 p.m. daily.

Contact Canteen

GAO Building, 3rd floor

202-789-0351

Career Resource

Center

OCCD’s Career Resource Center offers confidential career counseling for

GAO employees; consultation services for managers; resume and SF-171

assistance; career planning and job search workshops; a computer

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assisted career guidance system; a lending library of career-related books,

videos, and cassettes; and a job information station.

To Obtain Service Visit the Career Resource Center between 7:30 a.m. and 5:30 p.m. Monday

to Friday to use the career library, career planning software or job

information station. Contact your Training Coordinator to register for

workshops. Employees and managers may make confidential career

counseling or consultation appointments by phone.

Contact Career Resource Center

GAO Building, Room 3153

202-512-4122

Carpet and Drapery

Cleaning and Repair

GS&C’s Office of Real Property Services coordinates cleaning, repair, or

replacement of carpets and draperies through the Building Management

Contractor.

To Obtain Service Submit requests, in person or by fax, on GAO Form 40, “Request for

Facilities Services”, to the Building Management Contractor.

Contact Building Management Contractor

GAO Building, Room 1801

202-289-7030

202-289-4857 (fax)

Certification of GAO

Documents

Record Management Services of OIMC’s Information Services Center (ISC) is

responsible for certifying GAO documents. This certification is done for

legal purposes by law firms or congressional offices.

To Obtain Service Call or send documents to be certified to Records Management Services.

Contact Records Management Services

Suite 300, Techworld

202-512-6708

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Complaint Processing AA/CRO manages GAO’s Equal Opportunity Discrimination Complaint

Program which processes complaints alleging discrimination based on

race, color, religion, sex, national origin, disability, age, or retaliation, and

manages GAO’s Affirmative Action Program.

To Obtain Service Call AA/CRO from 8:45 a.m. to 5:30 p.m., Monday through Friday to arrange

for an appointment.

Contact Chief Complaints Counselor

GAO Building, Room 3119

202-512-6388

Computer Equipment

and Services

Acquisition

OIMC’s Operations Services Center is responsible for providing GAO’s

computer equipment and services and ensuring that all requests are

justifiable and that funds are available to satisfy the requests.

To Obtain Service Submit all requests for microcomputer equipment or software to

Acquisition and Contract Services on GAO Form 557, “Request for ADP

Services/Equipment.”

Contact Operations Services Center

GAO Building, room 2822

202-512-8639

Computer Operations

Support Facility

The Computer Operations Support Facility (COSF), sponsored by OIMC’s

Operations Services Center supports GAO’s administrative systems and

provides other miscellaneous services. This support includes FMS

operations and reports distribution; Mission and Assignment Tracking

System (MATS) database and table changes, reports distribution, and help

desk support; PPMRS operations and reports distribution; NIH remote

printer support; HIS and FMS password support; data entry contract

counter service; and help desk support for DMIS, HRIS, JSS, and HIS GAO

electronic mail.

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To Obtain Service Call the Computer Operations Support Facility at (202) 512-3043, visit the

counter in room 3B43 (room 2831 for NIH remote printer support), or use

electronic mail (LAN account - COSF1; HIS account - COSF.OIMC).

Contact Computer Operations Support Facility

GAO Building, Room 3141

Telephone: 202 512-3043

FAX: 202 512-7673

HIS EmailAccount: COSF.OIMC

LAN Email Account: COSF1

Computer Security GS&C’s Office of Security and Safety’s Computer Section provides guidance

on processing classified information on automated information systems

and manages the GAO Communications Security Program, which includes

secure telephone units.

To Obtain Service Call the Office of Security and Safety

Contact Computer Security Section

GAO Building, room 6252

202-512-4669

Computer Security

(for Nonclassified

Information)

The Data Security Staff of OIMC’s Office of the Director of Information

Technology, provides guidance and help in protecting GAO’s nonclassified

information systems. This includes data access controls, hardware and

software security controls, risk analyses, and contingency planning.

To Obtain Service Call the Data Security Staff.

Contact Information Systems Security Officer, Data Security Staff

Office of the Director of Information Technology

Techworld - Suite 300

202-512-6694

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Consultation for

Managers/Supervisors

A manager or supervisor with questions about handling a difficult situation

involving an employee may consult with the Office of Counseling and

Career Development’s Counseling and Consultation Services counselors to

evaluate the situation and identify new approaches. Workshops on

communication, conflict management, identifying personality preferences,

and stress management are available for work groups.

To Obtain Service Contact Counseling and Consultation Services from 8:00 a.m. to 5:00 p.m.

Monday to Friday to arrange an appointment or consult by phone. Visit

Counseling and Consultation Services in room 3147 to make an

appointment or talk to a counselor.

Contact Counseling and Consultation Services

GAO Building, Room 3147

202-512-8992

Continuing

Professional

Education

Eighty hours of continuing professional education (CPE) every 2 years is

required for all evaluators and evaluator-related staff and their managers.

Most internal and many external courses convey CPE credits; staff may also

receive credits for other professional activities.

To Obtain Service For detailed information on this requirement, see GAO Order 2410.2.

Contact Consult your Training Coordinator or Human Resources Manager.

Copy Centers The Copy Centers of OIMC’s Publishing and Communications Center, are

open from 7 a.m. to 5:30 p.m., The centers offer self-service and staff

photo-copying services. Customers may leave lengthy photocopying jobs

for Copy Center staff to handle. The centers are self-service during the

hours of 7 a.m. to 8 a.m., and 4:45 p.m. to 5:30 p.m.

To Obtain Service Submit GAO Form 347 (available from the Copy Centers or the GAO Supply

Center) along with your original document to either Copy Center (rm. 1543

or rm. 6N10) in the box marked “Incoming.” Be sure to follow the

instructions on the form. (Copy Center staff will not duplicate copyrighted

material without written authorization from the copyright holder.) If you

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want more than 50 copies, take the job to Customer Service (rm. 1127) of

the Publishing and Communications Center.

The sixth floor Copy Center has a copier designated for the reproduction

of classified material.

Contact First Floor Copy Center

GAO Building, room 1543

202-512-8756

Sixth Floor Copy Center

GAO Building, room 6N10

202-512-5268

Counseling for

Employees

The Counseling and Consultation Services staff of OCCD offers confidential

counseling to employees dealing with a broad range of personal and

job-related concerns. In addition, a professional staff is available to

provide workshops on such topics as conflict management, stress wellness

and communication skills.

To Obtain Service Call or visit the Office of Counseling and Career Development from 8:00

a.m. to 5:00 p.m. Monday to Friday to arrange an appointment, consult by

phone, or arrange a workshop or other services.

Contact Counseling and Consultation Services

GAO Building, Room 3147

202-512-8992

Credentials and

Building Access Cards

GS&C’s Office of Security and Safety provides GAO credentials and building

access cards.

To Obtain Service GAO employees located in the Washington, DC, metropolitan area should

hand carry a copy of SF 50, “Notification of Personnel Action,” or SF 52,

“Request for Personnel Action,” to the Office of Security and Safety.

Employees in the regions should submit GAO Form 540, “Identification

Card Request”; GAO Form 372, “Signature Card”; and a full-face picture

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with a blue background trimmed to no smaller than 2” x 2” to the Office of

Security and Safety.

Contact Office of Security and Safety

GAO Building, room 6252

202-512-8120

Credit Union The United States Senate Federal Credit Union provides banking services

to all GAO employees.

To Obtain Service The Credit Union located in room 6512 is open from 8:30 a.m. to 4:00 p.m.

daily. An automated teller machine (ATM) is located on the third floor of

the GAO Building across from the cafeteria for after hours banking needs.

Contact Manager

GAO Building, room 6512

202-289-1770

Crime Prevention GS&C’s Office of Security and Safety’s Physical Security and Investigations

Branch is responsible for GAO’s crime prevention program, which includes

prevention awareness training.

To Obtain Service Call the Physical Security and Investigations Branch.

Contact Physical Security and Investigations Branch

GAO Building, room 6252

202-512-8115

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Disciplinary and

Adverse Actions

Personnel’s Employee Relations Branch provides advice and guidance to

management staff who are considering adverse actions, such as

suspensions, demotions (reductions in grade or band), or removals

involving permanent employees who have completed their probationary

periods or disciplinary actions, such as warnings and reprimands. It also

informs employees about adverse action procedures and due process

rights.

To Obtain Service Call or visit the Employee Relations Branch and ask for the specialist

designated to provide service to your division, office or region.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Distribution—Audit

Reports

The Distribution Center of OIMC’s Information Services Center prepares

reports for distribution according to the instructions that division staff

provide on GAO Forms 115R, 115U, and 115-1. (If divisions want to hand

carry reports to the requester, they can so indicate.) Messengers deliver

copies of reports to the Hill, to GAO staff at audit sites in the offices of

executive branch agencies, and to agency officials. Reports to destinations

outside of the metropolitan area are mailed.

To Obtain Service Prepare signature package with nonbasic transmittal documents and GAO

Forms 115R, 115U, and 115-1 (available in divisions and the Supply Center)

and take them to the Distribution Center in room 1116 on or before the

day a report goes to your Customer Service Representative (room

1127) for printing. Reports are distributed after division writer-editors

approve a sample printed copy of the report provided by PCC staff.

For classified reports, the signature package should also have a Form 393

attached.

Contact Supervisor, Distribution Center

GAO Building, room 1116

202-512-4553

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Distribution—Non

Audit Publications

The Distribution Center of OIMC’s Information Services Center processes

requests to distribute GAO special publications and internal documents,

and the Publishing and Communications Center’s Mail Center delivers the

materials.

To Obtain Service Obtain GAO Form 401 from the Supply Center, the Distribution Center, or

your Customer Service Representative. The GAO Form 401 is forwarded to

the Distribution Center along with the job with instructions on what codes

are to be used for distribution and where extra copies are to be sent.

Occasionally, the divisions supply special labels for a distribution. The

Distribution Manager or the appropriate Customer Service Representative

can provide instructions for the preparation of special labels.

Contact Supervisor, Distribution Center

GAO Building, room 1116

202-512-4553

Customer Service

GAO Building, room 1127

202-512-9272

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Employment

Verification

People conducting financial credit checks, background security

investigations, and the like may request verification of GAO employment

information from Personnel. Personnel will release such information as

long as it is specific to the request, nonsensitive, and within the public

domain.

To Obtain Service Direct requests to Personnel’s Automated Systems and Records Group.

Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Extermination GS&C’s Office of Real Property Services provides for the extermination of

insects and rodents through the Building Management Contractor.

To Obtain Service Call the Building Management Contractor for service in the GAO Building.

Call the Office of Real Property Services to report recurring problems.

Contact Building Management Contractor

GAO Building, room B-131

202-512-7617

Office of Real Property Services

GAO Building, room 1800

202-512-5868

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Fax Machines The Copy Centers (located in rms.1543 and 6N10) of OIMC’s Publishing and

Communications Center provide two fax machines. The Copy Centers

hours are from 7 a.m. to 5:30 p.m., and Copy Center staff are available to

assist customers.

To Obtain Service Take your document to be sent by fax to one of the Copy Centers. You

must know the telephone number of the fax machine you are transmitting

to. To receive something by fax, you must tell the sender the correct

phone number: the phone number of the first floor machine is

202-512-5410; the phone number of the sixth floor machine is

202-512-5939. Copy Center staff will call the customer when a fax

arrives. Customers can pick up faxes in the Copy Center box marked

“FAX.”

Contact First Floor Copy Center

GAO Building, room 1543

202-512-8756

Sixth Floor Copy Center

GAO Building, room 6N10

202-512-5268

Files Maintenance and

Disposition

Records Management Services of OIMC’s Information Services Center

provides assistance in setting up filing systems in divisions and offices. ISC

staff also provide training for GAO’s clerical and administrative staff on

GAO’s standardized filing system.

To Obtain Service Contact your division or office Records Liaison Officer.

Contact Records Management Services

Suite 300, Techworld

202-512-6709

Financial Disclosure OGC’s ethics counselors provide guidance to GAO employees who must file

annual financial disclosure statements. Personnel’s Employee Relations

Branch provides information on filing requirements and other procedural

or administrative matters.

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To Obtain Service Contact the appropriate unit as listed below.

Contact For guidance on completing financial disclosure statements—

OGC’s Legal Services Division

GAO Building, Room 7852

202-512-8404

For administrative matters—

Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Financial

Management Systems

(FMS) Assistance

GS&C’s Office of Financial Management provides technical and consultative

services to FMS users, including assistance in identifying functional

problems, evaluating automated reports, and developing operational

procedures.

To Obtain Service Call the Automated Financial Systems Branch Manger to report functional

problems with financial software.

Contact Automated Financial Systems Branch

GAO Building, room 6T37

202-512-3274

Financial Statements

and Account Status

GS&C’s Office of Financial Management provides information on the

production and content of financial statements and billing and collection

documents and on the status of accounts for foreign office disbursement

transactions.

To Obtain Service Call the Manager, Finance and Accounting Branch, or staff in the

Accounting Section.

Contact Accounting Section

GAO Building, room 6T37

202-512-3142

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Fingerprinting GS&C’s Office of Security and Safety’s Personnel Security Section provides

fingerprinting services for GAO employees in the Washington, DC

metropolitan area.

To Obtain Service Consult the schedule on the front of the personnel security investigative

paperwork packages. If a package is not available, call the Office of

Security and Safety for help.

Contact Personnel Security Section

GAO Building, room 6252

202-512-8795

Fire Safety GS&C’s Office of Security and Safety’s Health and Safety Section provides

information on and initiates corrective fire safety actions.

To Obtain Service To report a fire or request emergency assistance, call your building or

local fire emergency number. To report a fire hazard or get non-emergency

assistance, contact your Health and Safety Representative or the Health

and Safety Section.

Contact In the GAO Building—Health and Safety Section

GAO Building, room 6252

Emergencies 202-512-HELP (202-512-4357)

Non-emergencies 202-512-4354

Outside the GAO Building—Consult your local directory for phone

numbers.

Furniture and

Equipment, Requests

for

GS&C’s Office of Property Management is responsible for acquiring,

receiving, issuing, disposing of, and recording the use of all GAO furniture

and equipment.

To Obtain Service Submit GAO Form 31, “Procurement Request,” to the Office of Property

Management. Include a complete description of the furniture or equipment

required.

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Contact Office of Property Management

GAO Building, room 3B18

202-512-3619

Furniture Repairs GS&C’s Office of Real Property Services coordinates furniture repairs

through the Building Management Contractor.

To Obtain Service Submit requests, in person or by fax, on GAO Form 40, “Request for

Facilities Services”, to the Building Management Contractor.

Contact Building Management Contractor

GAO Building, room 1801

202-289-7030

202-289-4857 (fax)

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GAO Directives

(Orders, Notices, and

Changes)

OIMC’s Information Services Center (ISC) implements and directs the GAO

Operations Manual System, which is composed of GAO orders and notices

(collectively known as GAO directives). ISC processes directives for

publication, including effecting coordination, reviewing format, assigning

numbers, and requesting printing and distribution of GAO directives.

To Obtain Service Submit GAO Form 382, “Operations Manual Clearance Record,” through

your division or office Operations Manual Liaison to ISC, along with a hard

copy of the directive and a disk containing the file.

Contact Operations

Information Services Center

GAO Bldg.

Room 6530

202-512-4445

GAO Employee

Locator Desk

The GAO Employee Locator Desk, a service of OIMC’s Telecommunications

Services Center, provides a single point of contact for inquiries concerning

a particular GAO organization, function, or employee.

To Obtain Service Call the GAO Employee Locator Desk on 202-512-3000 from 8 a.m. to 5 p.m.,

Monday through Friday. The Locator Desk will transfer your call to the

appropriate point or provide dialing instructions.

Contact GAO Locator

GAO Building, room B-100

202-512-3000

GAO Employees

Association (GAOEA)

Store

The store, operated by the GAO Employees Association, offers a variety of

merchandise and services. The store is the contact point for merchandise

with GAO insignias for use for employee recognition, as a memento, or for

personal use. It is open to everyone, however, employees who are

members of the association are eligible for amusement and theme park

tickets at discount prices, Kennedy Theater productions, tours, Redskin

ticket drawings, locker rentals, and the annual December holiday

merchandise give-away drawing.

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To Obtain Service To purchase merchandise or other services or join the association, you

may visit the store located in room 3N32, from 11:30 a.m. to 1:00 p.m. daily.

The phone number is 202-512-5070.

To join the association, purchase amusement and theme park tickets only,

contact:

Pamela C. Fry Delores J. McGhee James R. Hill, Jr.

GAO Building GAO Building GAO Building

Room 6838 Room 6252 Room 6536

202-412-3802 202-512-8116 202-512-4491

Contact For general information, see the GAOEA representative for your respective

division or office.

or

GAOEA President

Jerry F. Wilburn, Sr.

GAO Building

Room 1842

202-512-5070 or 202-512-3862

GAO Fitness and

Athletics Association

(GFAA)/GAO Fitness

Center

The GAO Fitness and Athletics Association provides GAO employees the

opportunity to exercise throughout the work day. Exercise equipment,

classes, and lockerrooms are available.

To Obtain Service Stop by the Fitness Center located in B-140 between 6:00 a.m. and 7:00

p.m. daily to get information or call 202-512-9890.

Contact GFAA/GAO Fitness Center

GAO Building, room B-140

202-512-9890 or

GFAA President

Judy Pagano

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GAO Building, room 1300 NE

202-512-4951

GAO Forms OIMC’s Information Services Center designs and approves the printing of

GAO forms and controls and assigns GAO form identification numbers.

To Obtain Service Submit a draft of a new or revised form along with GAO Form 465, “Request

for a New or Revised Form,” through your division or office Forms Liaison

Officer to ISC.

Contact GAO Forms Officer

Information Services Center

Rm. 6530

202-512-8392

Graphic Design and

Production Services

The Design and Composition unit of OIMC’s Publishing and

Communications Center provides graphic design and production services,

such as creating charts and graphs to support audit and other publications

as well as special event promotions, exhibits, and conferences. Graphics

services are also available through contractors.

To Obtain Service Submit GAO Form 312 (available in Customer Service.) The Design and

Composition unit also has staff available to consult with customers about

their graphic needs.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Graphics—SelfService Software

The Media Services Support staff of OIMC’s Publishing and

Communications Center develops graphics software for use in audit

reports. These packages include InstantChart, TextFrame, U.S. Map

Program, Badge Maker, and QUEST.

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To Obtain Service InstantChart, TextFrame, and QUEST disks are available in the

Publications and Communications Service Center in room 1127. The other

packages may be used at the Center, which also has laser printers. Center

staff are available to assist customers, who may also consult their

divisional technical assistance groups.

Contact Publications and Communications Service Center

GAO Building, room 1127

202-512-9272

Grievances Personnel’s Employee Relations Branch provides information about GAO’s

administrative grievance procedure (see GAO Order 2771.1) as well as on

appeal procedures and other avenues for seeking relief. It also provides

advice and guidance to management about handling grievances.

To Obtain Service Call or visit the Employee Relations Branch and ask for the specialist

designated to provide service to your division, office or region.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

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Health and Safety

Complaints/Issues

GS&C’s Office of Security and Safety’s Health and Safety Section

investigates employee complaints associated with health and safety issues

and conducts periodic safety inspections Upon request, employee

complaints are treated as confidential. The Office of Security and Safety

also evaluates concerns and initiates corrective actions associated with

indoor air quality, smoking, soot dumps, and similar issues.

To Obtain Service Direct complaints to your unit Health and Safety Representative or the

Health and Safety Section.

Contact Health and Safety Section

GAO Building, room 6252

202-512-4354

Health Benefits Personnel’s Employee Benefits Branch assists employees with Federal

Employees Health Benefit Program matters. It also serves as the focal

point for the annual open season. Personnel’s Automated Systems and

Records Group provides and processes enrollment forms.

To Obtain Service Call or visit the Employee Benefits Branch. To obtain forms, visit the

Automated Systems and Records Group. To enroll or change health

benefits enrollment, submit Standard Form 2809, “Health Benefits

Enrollment,” to the Automated Systems and Records Group.

Contact For assistance—

Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

For forms—

Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

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Hotline,

Microcomputers and

Other Hardware

Support

The hardware hotline staff of OIMC’s Operations Services Center are

available to answer questions on and resolve problems with GAO’s standard

microcomputers and peripheral equipment.

To Obtain Service Call the hotline from 7:30 a.m. to 5:00 p.m. Monday to Friday.

Contact Hardware Hotline

GAO Building, room 2N30

202-512-5383

Hotline, Software

Support

The software hotline staff of OIMC’s Operations Services Center are

available to answer questions on and resolve problems with GAO’s standard

microcomputer software packages.

To Obtain Service Call the hotline from 7:30 a.m. to 5:00 p.m. Monday to Friday.

Contact Software Hotline

GAO Building, room 2540

202-512-3745

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Information Security GS&C’s Office of Security and Safety’s Information and Personnel Security

Branch provides guidance and assistance on handling, accounting for,

safeguarding, transmitting, marking, and destroying national security

information, North American Treaty Organization and Department of

Energy information, and unclassified sensitive documents. It also monitors

security vault access and security violation inquiries and conducts security

inspections.

To Obtain Service Call the Office of Security and Safety

Contact Information and Personnel Security Branch

GAO Building, room 6252

202-512-8116

Interlibrary Loans Materials not in OIMC’s Information Services Center’s library collections

that are needed for official use by GAO staff in the Washington, DC

metropolitan area may be borrowed from other libraries.

To Obtain Service Requests to borrow items through interlibrary loan can be made at either

the Law or Technical Library reference desks. Requests can made by

telephoning or visiting either Library.

Contact Reference Desk

Law Library

GAO Building, room 7158

202-512-2585

Reference Desk

Technical Library

GAO Building, room 7116

202-512-5180

Interlibrary Loan Staff

GAO Building, room 7116

202-512-5128

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Internal Vacancy

Announcements

A vacancy announcement provides information to employees about job

openings in GAO and the qualifications required for the position.

To Obtain Services Go to Personnel’s Central Operations and Special Programs Group to view

copies of vacancy announcements and obtain the forms necessary for

application.

Contact Central Operations and Special Programs Group

GAO Building, Room 1174

202-512-6185

Investigations GS&C’s Office of Security and Safety’s Physical Security and Investigations

Branch conducts inquiries into administrative and criminal violations of

GAO regulations or federal statutes and special-purpose investigations to

support security clearances and liaison with federal and state law

enforcement agencies.

To Obtain Service Call the Office of Security and Safety’s Physical Security and

Investigations Branch.

Contact Physical Security and Investigations Branch

GAO Building, room 6252

202-512-5474

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Janitorial or Building

Maintenance Services

GS&C’s Office of Real Property Services provides janitorial services, such as

sweeping, dusting, emptying waste baskets, and stocking rest rooms with

paper supplies. It also maintains building utilities, such as temperature

control, ceiling light replacement, electrical needs, plumbing, and other

building operations.

To Obtain Service Direct your request for service in the GAO Building to the Building

Management Contractor. Report recurring problems to the Office of Real

Property Services.

Contact Building Management Contractor

GAO Building, room B-131

202-512-7617

Office of Real Property Services

GAO Building, room 1800

202-512-5868

JSS Hotline The OIMC’s Computer Operations Support Facility (COSF) staff provide

troubleshooting assistance to the Job Start Software (JSS) users. COSF staff

answer questions on system installation, operation, hardware and

software, data entry, reports, and utilities.

To Obtain Service Call the COSF Staff from 8 a.m. to 5 p.m., EST, Monday to Friday.

Contact Computer Operations Support Facility

GAO Building, room 3B43

202-512-3043

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Laborer Services Through a contract laborer force, GS&C’s Office of Property Management

provides laborer services for locations throughout the Washington, DC,

metropolitan area. These services include moving and delivering furniture

and equipment, as well as setting up for agency functions.

To Obtain Service Submit GAO Form 376, “Requisition for Warehousing and Moving Services,”

to the Supply, Receiving, and Warehousing Branch of the Office of

Property Management.

Contact Supply, Receiving, and Warehousing Branch

GAO Building, room 3B18

202-512-8681

LAN Operations The GAO LAN Operations Group of OIMC’s Operations Services Center

manages and provides information on GAO’s local and wide-area data

communications needs, including data communications plans, policies,

procedures, network operations, and network design.

To Obtain Service Call the Operations Services Center

Contact Operations Services Center

GAO Building Room 2840

202-512-2735

GAO Customer Support

Facility

The GAO Customer Support Facility provides a single point of contact for

GAO LAN users to contact when experiencing problems with the GAO

network.

To Obtain Service Call the Customer Support Facility

Contact Operations Services Center

Customer Support Facility

GAO Building

202-512-LAN2

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Landscaping and

Plant Maintenance

GS&C’s Office of Real Property Services maintains the lawn, trees, and

plants at the GAO Building.

To Obtain Service Call the Building Management Contractor for service in the GAO Building,

Techworld, One Mass. Avenue, 111 Mass. Avenue, and UCP 11. Call the

Office of Real Property Services to report recurring problems.

Contact Building Management Contractor

GAO Building, room B-131

202-512-7617

Office of Real Property Services

GAO Building, room 1800

202-512-5868

Leave Personnel’s Employee Relations Branch informs employees and provides

advice and guidance to management about leave policy, except for the

leave-sharing program. Information on leave-sharing and time and

attendance is the responsibility of Personnel’s Automated Systems and

Records Group.

To Obtain Service Contact the appropriate unit as listed below.

Contact For leave policy issues—

Employee Relations Branch

GAO Building, Room 1181

202-512-5902

For time and attendance and leave-sharing issues—

Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Leave Error Reports Leave error reports are generated by the automated payroll/personnel

system at the National Finance Center (NFC), located in New Orleans and

operated by the U.S. Department of Agriculture. T&A contacts review

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discrepancies; make corrections; and, if necessary request changes to the

data base.

To Obtain Service Direct your request to your timekeeper or your unit’s designated T&A

contact, who contacts Personnel’s Automated Systems and Records Group

if NFC must be notified.

Contacts Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Libraries (Law and

Technical)

GAO staff may borrow most materials from the collections of the Law

Library and the Technical Library of OIMC’s Information Services Center.

Selected materials, such as reference books and CD-ROMs do not

circulate. Materials required for official use that are not in the library

collections may be borrowed from another library through an interlibrary

loan. (See “Interlibrary Loans.”) Microfiche and microfilm may be read or

printed on reader-printers available in both libraries. Photocopying

machines are also available.

The reference staff of the libraries provide reference services by using the

resources of both libraries, including the legislative history collection, as

well as numerous data bases offering extensive research capabilities.

To Obtain Service The Information Services Center’s on-line catalog provides information

about the materials in the library collections. It also provides information

on the location and availability of library materials. Reference librarians

and other library staff are available during library hours to respond to

inquiries and to check out library materials.

For reference services or data base services call or visit the appropriate

reference desk, or for literature searches or extensive research, call

division librarians as listed in the GAO Telephone Directory.

Contact Law Library

GAO Building, room 7156

202-512-2585

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Technical Library

GAO Building, room 7116

202-512-5180

Life Insurance Personnel’s Employee Benefits Branch assists employees with Federal

Employees’ Group Life Insurance (FEGLI) matters. Personnel’s Automated

Systems and Records Group provides and processes FEGLI forms (SF

2817).

To Obtain Service For assistance, call or visit the Employee Benefits Branch. To obtain

forms, visit the Automated Systems and Records Group and submit

completed forms to this group.

Contact For assistance—

Employee Benefits Branch

GAO Building, Room 1181

202-512-5902

For forms—

Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Lock and Key Service

(Routine) in the GAO

Building

GS&C’s Office of Real Property Services provides lock and key service

within the GAO Building including installing and removing lock sets and

tumblers, duplicating keys, repairing defective lock sets, and opening

doors and cabinets when keys are lost.

To Obtain Service Submit requests for installation and removal of locks, in person or by fax,

on GAO Form 40, “Request for Facilities Services”, to the Building

Management Contractor. Other lock related service requests can be

arranged by calling the Building Management Contractor. Call the Office of

Real Property Services to report recurring problems.

Contact Building Management Contractor

GAO Building, Room 1801

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202-289-7030

202-289-4857 (fax)

Office of Real Property Services

GAO Building, room 1800

202-512-5868

Locksmith Services GS&C’s Office of Security and Safety’s Information and Personnel Branch

and Ogden Government Services provide locksmith services for employees

in the GAO Building, including replacing keys, opening locks, repairing

security containers, and changing security container combinations.

To Obtain Service Call the Office of Security and Safety or Ogden Government Services.

Contact For security container repairs, emergency container access, and

combination changes—Information Security Section

GAO Building, room 6252

202-512-3003

For all other locksmith services in the GAO Building—Ogden Government

Services

GAO Building, room 1801

202-512-7617

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Mail and Messenger

Services

The Mail Center of OIMC’s Publishing and Communications Center sends

and delivers official mail for agency offices and staff. Mail is picked up and

delivered within the GAO Building between 10:30 a.m. and 3:30 p.m.

Internal GAO couriers in the Center deliver mail to GAO staff at audit sites.

Courier services are also available for same-day delivery of other items.

To Obtain Service Mail Center hours are from 8:00 a.m. to 4:30 p.m. Monday to Friday. Take

mail for regional offices to the Mail Center by 3:00 p.m.. Mark such mail

“Pouch” to help the Center staff sort the regional mail. (See Mail Services

and Procedures, GAO/OIMC-94-6 for detailed mailing information.) Bring items

for same-day courier delivery to the Mail Center (rm. 1517 no later than

3:00 p.m.)

Contact Mail Center

GAO Building, room 1517

202-512-5893

MATS Hotline The OIMC’s Computer Operations Support Facility (COSF) staff provide

troubleshooting assistance to MATS users. COSF staff answer questions on

system operation, hardware and software, data entry, access, and security.

To Obtain Service Call the COSF Staff from 8 a.m. to 5 p.m., EST, Monday to Friday.

Contact Computer Operations Support Facility

GAO Building, room 3B43

202-512-3043

MATS Reports and

Data Administration

Requests

OIMC’s Systems Services Center provides information on MATS policy and

procedures, maintains the MATS Users’ Manual, and responds to

unit-specific needs for MATS information (for example, reports, data base

administration/enhancement/changes, use of MATS data for analyses, and

so on).

To Obtain Service Call the Systems Services Center.

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Contact Systems Services Center

Techworld, Suite 300

202-512-8680

Maxiflex The GAO Maxiflex Program allows employees flexibility in arranging their

work schedules. Personnel’s Employee Relations Branch informs

employees about the program and provides advice and guidance to

management on program application issues.

To Obtain Service Call or visit the Employee Relations Branch.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Mediation Affirmation Action/Civil Rights Office (AA/CRO) manages GAO’s Mediation

Program which facilitates problem solving and conflict resolution between

willing parties on any dispute with or without allegations of

discrimination.

To Obtain Service Call AA/CRO from 8:45 a.m. to 5:30 p.m., Monday through Friday to arrange

for an appointment.

Contact Mediation Program Manager

GAO Building, Room 3119

202-512-6388

Medical Help The GAO Health Unit offers medical attention to all employees located in

the Washington Metropolitan area.

To Obtain Service Report to the GAO Health Unit.

Contact GAO Health Unit

GAO Building, room 1553

202-512-HELP (for emergencies) or 202-512-5486 or 202-512-5487

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Medical Records Personnel’s Automated Systems and Records Group maintains medical

folders for GAO employees whose employment requires a medical

evaluation.

To Obtain Service Schedule an appointment to view your medical folder by contacting

Personnel’s Automated Systems and Records Group. You must present

your GAO identification card before reviewing your folder.

Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Microcomputer

Loaner Pool

OIMC’s Operations Services Center maintains a pool of microcomputers for

short-term loans (90 days or less).

To Obtain Service Call the Hardware Hotline from 7:30 a.m. to 5:00 p.m. Monday to Friday.

Contact Hardware Hotline

GAO Building, room 2N30

202-512-5383

Microcomputer

Maintenance

Maintenance services for all GAO-owned microcomputer hardware is

available to GAO headquarters offices through OIMC’s Operations Services

Center’s maintenance contractor. The maintenance facility in the GAO

Building houses an assembly and maintenance shop and parts inventory.

To Obtain Service Call the Hardware Hotline from 7:30 a.m. to 5:00 p.m. Monday to Friday.

Contact Hardware Hotline

GAO Building, room 2N30

202-512-5383

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Notary Public GAO provides notary public service to its employees.

To Obtain Service Please call in advance to see if the notary is available or call to make an

appointment.

Contact Geraldine Howard

GAO Building, room 7116

202-512-8376

Hours: 10:00 a.m. to 12 noon daily

Deborah York

820 First St, N.E., room 654

202-512-7455

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Outside Employment GAO employees are required to obtain prior approval if they wish to engage

in outside employment. OGC’s ethics counselors provide guidance on

conflict-of-interest issues. Personnel’s Employee Relations Branch

provides information on procedures for seeking outside employment

approval.

To Obtain Service To request permission to work outside GAO, submit GAO Form 256 “Request

for Permission to Engage in Outside Employment,” through your

supervisor to your division, office director or regional manager. For

guidance or information, contact the appropriate unit as listed below.

Contact For conflict-of-interest issues—

OGC’s Legal Services Division

GAO Building, Room 7852

202-512-8404

For procedural issues—

Personnel’s Employee Relations Branch

GAO Building, Room 1181

202-512-5902

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Parking Permits GS&C’s Office of Security and Safety’s Parking Administrator manages the

GAO parking program, which includes issuing permanent, temporary, and

visitor parking permits for the GAO Building, as well as handling appeals

for parking citations or permit revocations or denials pertaining to the GAO

Building garage. The Administrator provides information on parking

permits for the GAO Building and counsels unit parking administrators on

parking policies and procedures.

To Obtain Service Call or visit the GAO Parking Administrator.

Contact GAO Parking Administrator

GAO Building, room 6252

202-512-5399

Passport Photos The Media Services Photography staff of OIMC’s Publishing and

Communications Center takes passport, visas, and certified public

accountant photos on a walk-in basis (without appointment) at designated

hours.

To Obtain Service Go to room 1N16 to get photos taken on Tuesdays and Thursdays from

9:00 a.m. to 11:30 a.m.

Contact Media Services and Photography Unit

GAO Building, room 1N16

202-512-3728

Paychecks GAO contracts with USDA’s National Finance Center (NFC) for personnel

and payroll services. Personnel’s Automated Systems and Records Group

serves as the focal point with NFC in resolving payroll processing

problems.

To Obtain Service For questions relating to missing paychecks or associated payroll

deductions, contactPersonnel’s Automated Systems and Records Group.

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Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Performance

Appraisal

Personnel’s Performance, Pay and Benefits Policy Branch provides

information on GAO-wide performance appraisal procedures and policies.

To Obtain Service Call the Performance, Pay and Benefits Policy Branch.

Contact Policy and Program Development Group

Performance, Pay and Benefits Policy Branch

GAO Building, Room 1470

512-5949

Performance-Based

Actions

Personnel’s Employee Relations Branch provides advice and guidance to

management about performance-based actions (removals from GAO

employment, demotions, and reassignments) and on less severe

performance deficiencies. It also informs employees concerning

performance-based action procedures and due process rights.

To Obtain Service Call or visit the Employee Relations Branch and ask for the specialist

designated to provide service to your division, office or region.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Permanent

Change-Of-Station

Moves

GS&C’s Office of Financial Management provides policy guidance for and

processes PCS documents.

To Obtain Service Submit GAO Form 188, to the Assistant Comptroller General for Operations

for approval. The approved form is them sent to the Office of Financial

Management’s Travel and Transportation Branch for processing.

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Employee Claims for Lost

or Damaged Property

OFM also processes employee claims for lost or damaged personal

property.

Contact Travel and Transportation Branch

GAO Building, room 6T37

202-512-3742

Personnel Folders Personnel’s Automated Systems and Records Group maintains official

personnel folders (OPF) for all GAO employees containing all official

personnel actions and other pertinent information.

To Obtain Service Make an appointment to review your OPF by calling Personnel’s Automated

Systems and Records Group; you must present a valid government

identification card when reviewing your folder.

Contacts Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Personnel Security GS&C’s Office of Security and Safety’s Personnel Security Section initiates

personnel security investigations, maintains liaison with other federal

agencies concerning security clearances, provides security information for

completing various clearance forms, and grants security clearances.

To Obtain Service Call the Personnel Security Section.

Contact Personnel Security Section

GAO Building, room 6252

202-512-4682

Personnel Services to

Employees and

Managers

Personnel provides advice to employees and managers on qualification

analysis of experience, classification requirements for positions, and

information required for special programs such as the overseas program,

annual assessment, lateral reassignment program, and SES recruitment.

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To Obtain Services Go to Personnel’s Central Operations and Special Programs Group to

discuss special program areas, classification issues, and/or qualification

matters.

Contact Central Operations and Special Programs Group

GAO Building, Room 1174

202-512-6185

Photography The Media Services Photography Unit of OIMC’s Publishing and

Communications Center provides photography for audit and other

publications, as well as for exhibits, slide shows, special events, and

passports (see “Passport photos”). The section also makes prints from

black-and-white 35mm, 120mm, and 4-X 5-inch negatives.

To Obtain Service Submit GAO Form 246 or 145 (available in rm. 1127 and call to schedule an

appointment at least 5 workdays before you need service. Service

requested after 3 p.m. will be dated the next workday. To get approval for

using color photos, submit a memorandum from the issue area director in

charge of the request to the Director, Publishing and Communications

Center.

Contact Media Services and Photography Unit

GAO Building, Room 1N16

202-512-3728

Physical Security GS&C Office of Security and Safety’s Physical Security and Investigations

Branch manages the physical security for the GAO Building, audit sites, and

regional offices.

To Obtain Service Call the Office of Security and Safety

Physical Security and Investigation Branch

GAO Building, room 6252

202-512-5474

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Political Activity The Office of the General Counsel’s Legal Services Division provides

informal guidance to employees regarding permissible and prohibited

political activities. Employees seeking formal advisory opinions should

contact the General Counsel of the GAO Personnel Appeals Board.

To Obtain Service Contact the appropriate unit as listed below.

Contact For informal guidance—

OGC’s Legal Services Division

GAO Building, Room 7852

202-512-8404

For advisory opinions—

General Counsel of the GAO Personnel Appeals Board

Union Center Plaza II

820 First Street, Room 830

202-512-1663

Printing—Audit/

Nonaudit Reports

The Printing Unit of OIMC’s Publishing and Communications Center

provides printing services for GAO reports/publications, some of which are

printed in-house; the rest are contracted out.

To Obtain Service Submit GAO Form 312 to your Customer Service Representative, room

1127. Request cover preparation for covers of nontypeset publications in

advance. To request priority printing, provide a memorandum to that

effect signed by a division ACG or director for P&R.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Procurement of

Services and Supplies

GS&C’s Office of Acquisition Management purchases supplies and services

from vendors to support GAO headquarters and regional offices.

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To Obtain Service Submit GAO Form 31, “Procurement Request,” through appropriate unit

management to the Office of Acquisition Management; include a

description of the items or services required.

Contact For procurements of less than $25,000—Purchasing Branch, Office of

Acquisition Management

Room 6854

202-512-3550

For procurements of more than $25,000—Contracting Branch, Office of

Acquisition Management

Room 6852

202-512-5102

Publications

Procurement

OIMC’s Information Services Center purchases all publications for GAO,

including books, journals, microfilms, videotapes, CD-ROM products,

training materials, and audio cassettes. The Center procures research

materials for the libraries and for GAO divisions and offices.

To Obtain Service Submit GAO Form 31, “Procurement Request,” signed by the appropriate

BOC official for your unit with as much information as possible about the

item requested, to the Library Systems Support unit of the Information

Services Center. (General instructions on completing GAO Form 31 are

found in GAO Order 0650.1, “Library and Research Services.”)

Contact Manager, Library Systems Support

Information Services Center, OIMC

GAO Building, room 6530

202-512-5755

Publishing and

Communications

Customer Service

Submit requests for most of OIMC’s Publishing and Communications Center

services to Customer Service, room 1127. Customer Service staff are

available to help customers determine their requirements and fill out

requisitions. They forward work to appropriate PCC units and call

customers when their work is finished.

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To Obtain Service Go to Customer Service in room 1127 or call the number below.

Contact Customer Service

GAO Building, room 1127

202-512-9272

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Qualifications

Standards

A qualification standard is a statement of job requirements, including the

experience, education, knowledge, skills, and abilities needed for each

occupational series. A standard describes typical work performed in the

various occupations and any special requirements, such as physical ability.

To Obtain Services Go to Personnel’s Central Operations and Special Programs Group to view

a copy of current qualifications standards, and/or have your qualifications

reviewed.

Contact Central Operations and Special Programs Group

GAO Building, Room 1174

202-512-6185

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Records Destruction,

Storage, and Retrieval

Records Management Services of OIMC’s Information Services Center is

responsible for storing and retrieving GAO’s records, arranging for the

destruction of file materials, and setting guidelines and policy for these

activities.

To Obtain Service Call Records Management Services. (All GAO records must be retired or

disposed of according to GAO Order 0413.1 Supplement, “GAO

Comprehensive Records Schedule.”)

Contact Records Management Services

Suite 300, Techworld

202-512-6712

Recruitment GAO’s Office of Recruitment provides service to management, including

producing vacancy announcements, recruitment assistance, paid

advertisements for position vacancies, and application handling and

tracking. These services are offered for all external hires with the

exception of the Senior Executive Service.

To Obtain Service See your Administrative Officer or Human Resource Manager/Specialist

for details. The Office of Recruitment initiates its service on the basis of an

approved SF-52, “Request for Personnel Action.”

Contact Office of Recruitment

GAO Building, Room 1169

202-512-4900

Retirement Personnel’s Retirement Programs Branch provides individual retirement

counseling, annuity computations, retirement experience assistance, and

creditable service histories (for retirement purposes) as well as Thrift

Savings Plan and social security information. Also, employees may use the

do-it-yourself software available in the Retirement Information Center to

receive information on annuity computations. This annuity software is

available in the regional offices. Regional employees should contact their

Retirement Liaison for specific information. GAO’s retirement program also

includes retirement seminars and workshops.

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To Obtain Service Contact the Retirement Programs Branch for retirement counseling,

annuity computations, retirement experience assistance, and creditable

service histories. For retirement forms, publications, and videos, visit the

Retirement Information Center. To enroll in a retirement seminar, contact

your Training Coordinator.

Contact Retirement Programs Branch

GAO Building, Room 1181

202-512-5902

Retirement Information Center

GAO Building, Room 1182

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Security Force GS&C’s Office of Security and Safety’s Physical Security and Investigations

Branch manages the security contract for the GAO Building. The Security

Officers to emergencies, monitor the lost and found, control visitors, and

provide building security.

To Obtain Service Call the Office of Security and Safety.

Contact For emergency assistance—202-512-HELP (202-512-4357)

For non-emergency security assistance—202-512-4292

For physical security issues—Physical Security and Investigations Branch

GAO Building, room 6252

202-512-8115

Shuttle Service GS&C’s Office of Property Management Provides shuttle service to GAO staff

as follows:

Tech World - 6:00 a.m. to 8:00 a.m. continuous round trips.

North Capitol (1 Mass. Ave., 111 Mass. Ave., UCP II, and 500 1st St., NW) -

6:00 a.m. to 8:00 a.m. continuous round trips.

North Capitol - Leave G St. side of GAO Building on the hour and half hour

from 8:00 a.m. through 5:30 p.m.

Tech World - Leave G St. side of GAO Building at a quarter after the hour

and a quarter before the hour from 8:00 a.m. through 5:45 p.m.

Night Shuttle - Service to the Judiciary Square Metro Station and parking

lots included in the area bounded by K St. on the north, 3rd St., NW on the

east, D St. on the south, and 6th St. NW on the west. Service begins at 5:00

p.m. and ends at 8:30 p.m. and leaves from the G St. side of the GAO

Building as passengers request the service.

To Obtain Service Go to the G St. side of the GAO Building at the time you need the service.

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Contact Office of Property Management

GAO Building, room 3B18

202-512-3519

Signs and Name

Plates

GS&C’s Office of Real Property Services provides appropriate signs, name

plates, or wall plates for new employees or as changes occur.

To Obtain Service Submit, in person or by fax, GAO Form 40, “Request for Facilities Services”,

to the Building Management Contractor.

Contact Building Management Contractor

GAO Building, room 1801

202-289-7030

202-289-4857 (fax)

Slides From

Textframe

The Design and Composition Unit of OIMC’s Publishing and

Communications Center generates film for 35mm color slides from

TextFrame materials. A contractor processes the slides which are ready

within 24 hours. (Orders for more than 50 slides or multiple copies of

slides may take 2 to 3 workdays.)

To Obtain Service Submit GAO Form 312 (available in Customer Service or the GAO Supply

Center) to the Customer Service Desk. The Publishing and

Communications Center requires that customers have all TextFrame

materials edited before Customer Service accepts them for production.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Space Alterations GS&C’s Office of Real Property Services processes requests for carpentry,

painting, electrical changes, partition construction, and cubicle

reconfiguration. The office also designs space layout as needed when

offices reorganize to ensure the most efficient placement of furniture and

equipment.

Page 51 GAO/OIMC-95-2
S

To Obtain Service Submit, in person or by fax, GAO Form 40, “Request for Facilities Services”,

to the Building Management Contractor.

Contact Building Management Contractor

GAO Building, room 1801

202-289-7030

202-289-4857 (fax)

Supplies, Requests for GS&C’s Office of Property Management is responsible for identifying,

acquiring, issuing, and accounting for GAO supplies. These include general

office supplies, ADP supplies, copier supplies, GAO and standard forms,

and GAO stationery.

To Obtain Service Submit GAO Form 23, “GAO Supply Order,” by fax of mail it to the Supply

Center; in case of emergency, deliver it in person.

Contact GAO Supply Center

GAO Building, room 3811

202-512-6121

202-512-8997 (fax)

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T

Tax Deductions Data regarding tax deductions must be accurate, current, and complete

when entered into the automated payroll/personnel system to generate

correct amounts for salary checks, W-2 Statements, and related

documents. (See “W-2 Statements.”)

To Obtain Service Visit Personnel’s Automated Systems and Records Group to obtain forms,

request information, and change deductions.

Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Telecommunications

Services and

Equipment:

OIMC’s Telecommunications Service Center (TSC) provides telephone

services, equipment,telephone repair, voice messaging (voice mail)

services, audio conferences, video conferences, and technical assistance.

For Telephone Services

(and Removal):

In Washington D.C., submit GAO Form 324, “Request for Telephone

Services” to the Telecommunication Service Office (TSO), GAO Building,

Room B-100 or call 512-3300.

In the regions, please contact your Administrative Officer or

Telecommunications Representative.

For Telephone Repair: In Washington D.C., please call the TSO at 512-3333.

In the regions, please contact your Administrative Officer or

Telecommunications Representative.

For Voice Messaging

Services (Voice Mail):

In Washington D.C., please call the TSO at 512-3300.

In the regions, please contact your Administrative Officer or

Telecommunications Representative.

To Arrange an Audio

Conference Call:

In Washington D.C., please call the TSO at 512-3333 three days in

advance of the conference call. Staff served by the 512-XXXX service can

Page 53 GAO/OIMC-95-2
T

set up their own conference calls for 6 or less locations. Please call the

TSO at 512-3300 for instructions.

In the regions, please contact your Administrative Officer or

Telecommunications Representative.

To Arrange a Video

Conference:

In Washington D.C., please call your division/office Video Conferencing

Focal Point. If you do not have one, please call the Telecommunication

Service Center at 512-4110.

In the regions, please contact your Video Conferencing Focal Point.

To Obtain Technical

Assistance:

In Washington D.C., please call the TSO at 512-3300.

In the regions, please call the Telecommunication Service Center at

512-6628.

Telephone Directory

(Alphabetical and

Organizational

Listings)

Information included in the GAO Telephone Directory is from employee

data recorded at the National Finance Center and organizational data

received from divisions and offices. Employee Locator Cards (Form

410) filled out by employees are used to update the National Finance

Center employee data base. OIMC’s Information Services Center updates

the organizational listing in the directory from information provided by

divisions and offices, and is responsible for publishing for GAO’s Telephone

Directory.

To Obtain Service To keep the alphabetical section of the Telephone Directory current, fill

out a new or revised Employee Locator Card (Form 410) whenever moving

your office, changing personal status (name, home address, etc.), or

changing office telephone numbers to your unit’s human resources

coordinator. Field office staff should notify their Administrative Officer.

Changes to the alphabetical listing are made by Personnel.

Changes to the organizational section should be submitted to the

Telephone Directory Coordinator by mail or fax.

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Contact Telephone Directory Coordinator

Information Services Center

GAO Building, room 6530

202-512-4445

FAX: 202-512-9898

Temporary Duty

Travel and Local

Travel Voucher Audit

and Processing

(Headquarters)

GS&C’s Office of Financial Management’s Travel Processing Section

processes and provides information and assistance to headquarters staff

who prepare local and temporary duty travel vouchers. Services include

handling unusual travel situations; providing status of travel voucher

payments; researching lost or misdirected reimbursement checks; helping

complete travel vouchers; and interpreting travel regulations, entitlements,

and limitations.

To Obtain Service Call the Travel Processing Section

Contact Travel Processing Section

GAO Building, room 6737

202-512-3742

Time-Sharing Services OIMC’s Operations Services Center provides ADP audit support

time-sharing services (from the National Institutes of Health, Parklawn,

etc.) to GAO users through several interagency agreements.

To Obtain Service Call the Operations Services Center.

Contact Operations Services Center

GAO Building, room 2840

202-512-2735

Tiny Findings Day

Care Center

Tiny Findings is a nonprofit organization providing day care services to

GAO employees and other interested parents. GAO employees receive first

priority in enrollment.

To Obtain Service Tiny Findings is located in room 1060A is open from 7:00 a.m. to 6:00 p.m.

Contact the Center Director at 202-512-3122 for information. Due to

security, please call ahead before visiting the Center.

Page 55 GAO/OIMC-95-2
T

Contact Director Karen Townsend

GAO Building, room 1060A

202-512-3122

Training, External GAO-funded and approved external training and developmental

opportunities are available in each division and office. All requests for

external training must be according to GAO Order 2410.1, which requires

approval and payment agreements before enrollment.

To Obtain Service Submit GAO Form 314, “Application for/Report of External Training,”

through your supervisor to your Training Coordinator.

Contact Consult your Training Coordinator or Human Resources Manager for

additional information and registration procedures.

Training, Internal The Training Institute (TI) offers a structured curriculum of technical and

supervisory/managerial courses for GAO staff in evaluator and

evaluator-related positions as well as for administrative and staff

personnel. Two specialized tracks, in financial management and

information management, are also available to evaluators working in these

areas.

To Obtain Service Information on internal programs is available in the GAO Training and

Education Catalog.

Contact Your Training Coordinator or Human Resources Manager

Training, Self-Paced TI provides many self-paced courses through the Learning Center and

Distributed Training Services. The Learning Center provides

technology-based courses, such as interactive videodisc and

computer-based training. Distributed Training Services mails self-paced

training courses to GAO staff at their work sites or other locations. Courses

are available across many content areas, and most carry CPE credit.

Page 56 GAO/OIMC-95-2
T

To Obtain Service Information on self-paced courses is available in the GAO Training and

Education Catalog. Call your Training Coordinator or Human Resources

Manager for additional information or to register for training.

Contact Your Training Coordinator or Human Resources Manager or

Learning Center Administrator

GAO Building, room 7N36

202-512-9266

Travel Services The Travel and Transportation Branch, Office of Financial Management,

GS&C provides policy guidance and travel accounting services to GAO staff,

including: travel advances and reimbursement of local/TDY travel

expenses for headquarters staff; payment of relocation claims for

transferees and new hires; and liaison with GAO’s contract travel agency

and the government travel charge card vendor.

To Make Travel

Reservations

Contact American Express between 7:00 a.m. and 7:00 p.m. (EST) Monday

through Friday at (703) 351-0368 (or 1-800-241-2794 if you are outside the

Washington metropolitan local dialing area). American Express also

maintains an office in Room 6N16 of the GAO Building to assist with official

and personal travel on a walk-in basis, and to issue tickets to staff located

in the GAO Building. American Express will deliver tickets to staff at other

Washington/Baltimore area sites.

To Obtain Travel Payments (1) Local Travel Claims up to $50. Present claims on SF 1164 at the

Cashier’s Window outside room 6N16 between 9:00 to 11:00 am and 1:00 to

3:00 pm daily.

(2) Local Travel Claims over $50. Submit claims to the Travel and

Transportation Branch, room 6T37, on SF 1164 for reimbursement by

check.

(3) Travel Advances, Cash or Check. Advances up to $500 with proper

approval may be picked up at the Cashier’s Window outside Room 6N16

(during the hours noted above) only by employees who have not been

issued an American Express Government Card.

Page 57 GAO/OIMC-95-2
T

(4) Travel Orders. Submit GAO Form 176 to the Travel & Transportation

Branch, Room 6N16, for processing. Employees who have made

reservations through American Express will need to provide American

Express (Room 6N16) with copy of their GAO Form 176.

(5) Travel Vouchers. Submit claims for temporary duty and relocation

expenses on SF 1012 to the Travel and Transportation Branch, Room

6N15, for check reimbursement.

Contact For general information, travel policy guidance, and information

concerning the status of travel claims contact the Travel and

Transportation Branch at (202) 512-3742.

Typesetting—Audit

Reports

The Design and Composition Unit Section of OIMC’s Publishing and

Communications Center codes and processes all audit reports, except

classified reports and some fact sheets and briefing reports, for

typesetting.

To Obtain Service Submit GAO Form 312 (available in Customer Service or the GAO Supply

Center) and your typesetting package to your Customer Service

Representative, room 1127. (See GAO Communications Manual, ch. 12.14).

Request priority typesetting by providing a memorandum to that effect

signed by a division ACG or director for P&R.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Typesetting—

Nonaudit Publications

If nonaudit and special publications have been prepared for typesetting in

WordPerfect, the Design and Composition Unit of OIMC’s Publishing and

Communications Center can code the product for typesetting in GAO’s

report format and provide design services. Customers requiring these

services should first contact their Customer Service Representative to

discuss their needs.

Page 58 GAO/OIMC-95-2
T

To Obtain Service Submit GAO Form 312 and your typesetting package to the Customer

Service Desk in room 1127.

Contact Customer Service

GAO Building, room 1127

202-512-9272

Typewriter

Maintenance

Through a typewriter repair contract, GS&C’s Office of Property

Management provides typewriter maintenance/repair to GAO staff located

in the Washington, DC, metropolitan area.

To Obtain Service Call the Office of Property Management. Office staff will prepare the

appropriate form for submission to the repair contractor.

Contact Office of Property Management

GAO Building, room 3B18

202-512-3619

Page 59 GAO/OIMC-95-2
U

U.S. Government

Transportation

Requests

GS&C’s Office of Property Management accounts for and controls all U.S.

government transportation requests (GTRS) required by agency staff and

issues them to staff.

To Obtain Service Submit a memo and empty GTR book covers (if applicable) to the Office

of Property Management.

Contact Office of Property Management

GAO Building, room 3B18

202-512-3619

Page 60 GAO/OIMC-95-2
V

Vendor Invoice

Payments

GS&C’s Office of Financial Management’s Payables Section, Finance and

Accounting Branch, processes and provides information on all vendor

invoice payments. Services include providing status on payments,

researching lost or misdirected payments, and interpreting agency

regulations and limitations related to vendor invoices.

To Obtain Service Call the Payables Section, Finance and Accounting Branch.

Contact Payables Section

GAO Building, room 6T37

202-512-3276

Voluntary Leave

Transfer Program

Federal employees can voluntarily transfer leave for extended illness and

other authorized purposes. Leave donors or recipients may be employed

by GAO or by other federal agencies.

To Obtain Service Review the guidance in GAO Order 2630.2, available in your unit director’s

office. If you need additional assistance, direct your request to Personnel’s

Automated Systems and Records Group. (See “Leave”.)

Contact Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Page 61 GAO/OIMC-95-2
W

W-2 Statements W-2 statements for GAO employees are issued directly from the NFC based

on data entered by GAO into NFC’s payroll/personnel system. (See “Tax

Deductions.”)

To Obtain Service Direct your questions to Personnel’s Automated Systems and Records

Group.

Contacts Automated Systems and Records Group

GAO Building, Room 1180

202-512-5811

Within-Grade

Increases (and

Denials Of)

Personnel’s Employee Relations Branch provides advice and guidance to

management regarding within-grade increase (WGI) decisions and denying

such increases. It also informs employees about WGI procedures and due

process rights.

To Obtain Service Call or visit the Employee Relations Branch and ask for the specialist

designated to provide service to your division, office or region.

Contact Employee Relations Branch

GAO Building, Room 1181

202-512-5902

Writing and Editing

Services

GAO staff who do not have access to editorial staff can get help in creating

special publications, presentation materials, and video scripts from the

Writing and Editing staff of OIMC’s Publishing and Communications Center.

Services range from drafting products with customers to proofreading to

developing writing and editing policies and guidelines. Staff also

supplement division editorial staffs when needed and answer editorial

questions.

To Obtain Service Call your Customer Service Representative or submit a GAO Form 312

(available in Customer Service or the GAO Supply Center) along with the

document (typed double spaced) to be edited.

Page 62 GAO/OIMC-95-2
W

Contact Customer Service

GAO Building, room 1127

202-512-9272

Page 63 GAO/OIMC-95-2
Index

Subject Page(s)

Accidents 1

Injuries 1

Medical help 36

Reporting 1

Address changes 1

American Express Travel Service 57

Appeals, personnel-related 2

Asbestos 2

Audiovisual

Equipment loan 3

Conferences 54

Production services 3

Awards 3

Benficiary designation 5

Budget

Advice/assistance 5

Allocations 5

Reprogramming 6

Building Access Cards 12

Building Maintenance

Absestos, pcb, contaminants 2

Carpet and drapery cleaning 8

Extermination 16

Fire safety 19

Health and safety issues 1

Janitorial services 29

Laborer services 30

Landscaping 31

Lock and key service 33

Locksmith services 34

Signs and name plates 51

Space alterations 51

Cafeteria and snack bar 7

Campaigns and drives 7

Canteen 7

Career resource center 7

Consultation, managers/supervisors 11

Counseling, employees 12

(continued)

Page 64 GAO/OIMC-95-2
Index

Subject Page(s)

Carpet and drapery cleaning 8

Certification of GAO documents 8

Child day care 55

Combined federal campaign 7

Complaint processing 9

Computer

Acquistion 9

Hotlines 26, 29, 35

Loaner pool 37

Maintenance 37

Operations support facility 9

Repair 37

Security 10

Training 56

Conference calls 53

Continuing professional education 11

Copy Centers 11

Counseling

Employees 12

Managers/supervisors 11

Courier service 35

Credentials 12

Credit union 13

Crime prevention 13

Customer service, publishing 45

Day care 55

Directives, orders 21

Disciplinary and Adverse Actions 14

Distribution

Audit reports 14

Nonaudit reports 15

Drug and alcohol problems 11, 12

Editing services 62

Employee claims for lost or damaged property 42

Employee locator 21

Employees association/

store 21

Employment verification 16

Extermination 16

(continued)

Page 65 GAO/OIMC-95-2
Index

Subject Page(s)

Fax machines 17

Files maintenance 17

Financial disclosure 17

Financial management system (FMS) assistance 18

Financial statements and account status 18

Fingerprinting 19

Fire safety 19

Food and drink

Cafeteria 7

Canteen 7

Forms 23

Furniture

Requests 19

Repairs 19

GAO directives, orders 21

GAO employee locator 21

GAO employees association 21

GAO fitness and athletics association 22

GAO forms 23

GAO orders 21

Graphics

Design and production 23

Requests 23

Self-service software 23

Grievances 24

Health and Safety

Accidents 1

Asbestos 2

Complaints/issues 25

Crime prevention 13

Fire safety 19

Health benefits 25

Hotlines

JSS 29

MATS 35

Microcomputer hardware 26

Microcomputer software 26

ID (identification cards) 12

Information security 27

(continued)

Page 66 GAO/OIMC-95-2
Index

Subject Page(s)

Interlibrary loans 27

Internal vacancy announcements 28

Investigations 28

Invoices, vendor 61

Janitorial services 29

JSS hotline 29

Laborer services 30

(LAN) Local Area Networks operations 30

Landscaping 31

Leave 31

Leave error reports 31

Library

Interlibrary loans 27

Law 32

Publication procurement 45

Reference services 32

Technical 32

Life insurance 33

Locator, employee 21

Lock and key service 33

Locksmith 34

Mail and messenger service 35

MATS

Hotline 35

Reports and data administration requests 35

Maxiflex 36

Mediation 36

Medical help 36

Medical records 37

Microcomputer

Acquistion 9

Hotlines 26, 29, 35

Loaner pool 37

Maintenance 37

Operations support facility 9

Repair 37

Security 10

Training 56

Notary public 38

(continued)

Page 67 GAO/OIMC-95-2
Index

Subject Page(s)

Outside employment 39

Parking permits 40

Passport photos 40

Paychecks 40

Payments

Travel voucher 55, 58

Performance appraisal 41

Performance-based actions 41

Permanent change of station moves 41

Personal computer

Acquistion 9

Hotlines 26, 29, 35

Loaner pool 37

Maintenance 37

Operations support facility 9

Repair 37

Security 10

Training 10

Personnel folders 42

Personnel security 42

Personnel services 42

Photography 43

passport photos 40

Physical security 43

Pouch mail 35

Political activity 44

Printing 44

Procurement

Publications 45

Services and supplies 44

Publication procurement 45

Publishing customer service 45

Qualifications standards 47

Records destruction, storage, and retrieval 48

Recruitment 48

Reference services (libraries) 32

Reprogramming, budget 6

Retirement 48

Security

(continued)

Page 68 GAO/OIMC-95-2
Index

Subject Page(s)

Computer 10

Crime prevention 13

Force 50

Personnel 42

Shuttle service 50

Signs and name plates 51

Slides 51

Space alterations 51

Stress management 11, 12, 56

Supplies 52

Tax deductions 53

Telecommunications

Conference calls 53

Technical assistance 53

Telephone equipment 53

Telephone repair 53

Telephone services 53

Video conferencing 54

Voice mail service 53

Telephone

Conference calls 53

Directory 54

Repair 53

Service/equipment 53

Time-sharing 55

Tiny Findings day care center 55

Training

External 56

Internal 56

Self-paced 56

Transportation requests, US government 60

Travel

Orders 58

Payments 55

Reservations 57

Services 57

Vouchers 55, 58

Typesetting

Audit reports 58

(continued)

Page 69 GAO/OIMC-95-2
Index

Subject Page(s)

Nonaudit reports 58

Typewriters 59

Vacancy announcements, internal 28

US government transportation requests 60

Vendor invoices 61

Video

Conferences 54

Reports 3

Voice mail 53

Voluntary leave transfer program 61

W-2 statements 62

Within-Grade increases and denials 62

Writing and Editing Services 62

Workers Compensation Programs 1

Page 70 GAO/OIMC-95-2
Ordering Information

The first copy of each GAO report and testimony is free.

Additional copies are $2 each. Orders should be sent to the

following address, accompanied by a check or money order

made out to the Superintendent of Documents, when

necessary. Orders for 100 or more copies to be mailed to a

single address are discounted 25 percent.

Orders by mail:

U.S. General Accounting Office

P.O. Box 6015

Gaithersburg, MD 20884-6015

or visit:

Room 1100

700 4th St. NW (corner of 4th and G Sts. NW)

U.S. General Accounting Office

Washington, DC

Orders may also be placed by calling (202) 512-6000 

or by using fax number (301) 258-4066, or TDD (301) 413-0006.

Each day, GAO issues a list of newly available reports and

testimony. To receive facsimile copies of the daily list or any

list from the past 30 days, please call (301) 258-4097 using a

touchtone phone. A recorded menu will provide information on

how to obtain these lists.

PRINTED ON RECYCLED PAPER
United States

General Accounting Office

Washington, D.C. 20548-0001

Official Business

Penalty for Private Use $300

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GAO

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