# e U.S. Departmen t o fTransportatio n Federa l Aviatio n Administratio n Southwes t Regio n Arkansas , Louisiana , Ne wMexico , Oklahom a Texa s Federa l Aviatio n Administratio n Southwes t Regio n Office ofRegiona l Counsel , ASW-7 260 1 Meacha m Blv

d For t Worth , T X76137

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— » Octobe r13 , 201 0 CERTIFIE D MAI L- RETUR N RECEIP TREQUESTE D Hearin g Docke t Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Wilbu rWrigh t Buildin g - Suit e 2W100 0 Washington , D C 2059 1 Attn : Hearin g Docke t Clerk , AGC-43 0 I n th e Matte rof : Housto n Helicopters , Inc . Docke t No . C P . i Cas e No . 2009SW27020 2 jCplD5U)0^«9^lff ^ .J^OlCi-O^T M Dea rSi ro rMadam : Enclose d ar e th e origina l an d on e cop yo fth e complain ti n th e above-reference d proceeding . Th e Complainan t request s tha t th e hearin g i n thi s matte rb e hel d i n th e Houston , Texa s area , an d expect s tha t th e hearin g wil l las ton e day . Pleas e serv e m e wit h al l document s i n thi s matter . Sincerely , LYNETT E WOR D Regiona l Counse l C O

Ti m Duff Attorne y Enclosed : Complain tU.S . DEPARTMEN TO F TRANSPORTATIO N FEDERA LAVIATIO N ADMINISTRATIO N I n th e Matte rof : CONTINENTA LAIRLINE S IN C FAACas e No . 2009SW27020 2 FAADocke t C P Judg e No t Assigne d COMPLAIN T Th e Complainan t file s it s complaint , unde rRul e 20 8 o fth e Rule s o fPractic e i n FAACivi l Penalt yActions , 1 4 CF R §13.208 , an d state s th e following : I . Responden t Continenta l Airline s Inc. . (hereinafte r"CAL" ) wa s advise d throug h a Notic e o fPropose d Civi l Penalt ytha tth e FAApropose d t o asses s a civi l penalt yi n th e amoun t o f $37,500.00 . O n Octobe r5 , 2010 , Responden tCA Lsubmitte d a writte n reques tfo ra hearing . 1 . Continenta l Airline s Inc . (CAL ) hold s Ai rCarrie rOperatin g Certificat e CALA014 A authorizin g i t t o engag e i n schedule d ai rtransportatio n unde rPart 12 1 o fth e Federa l Aviatio n Regulations . 2 . O n o rabou t May17 , 2009 , CA Lmaintenanc e personne l remove d an d replace d th e nos e gea rtir e whee l assembl yo n Civi l Aircraft N68061 , a Boein g 767 . 3 . Th e applicabl e Boein g maintenanc e manua l procedur e fo rth e maintenanc e describe d abov e foun d i n Boein g M M 32-45-0 2 require d tha ta nos e gea rtir e axl e washe rb e installe d durin g th e procedure . 4 . CA Lfaile d t o instal l th e washe rdurin g th e maintenanc e procedure . 5 . O n o rabou t May18 , 2008 , CA Ldiscovere d tha t th e axl e washe rwa s missin g an d installe d it . 6 . CA Loperate d Civi l Aircraf tN6806 1 o n 1 fligh tbetwee n May17 , 200 9 an d Ma y18,2009 . 7 . Th e Boein g 76 7 maintenanc e manua l tha tcontain s th e maintenanc e procedur e fo rth e remova l an d replacemen t o fth e nos e gea rwhee l tir e assembl yals o contain s th e followin g caution : MAK E SUR E THATTH E AXL E WASHE R I S INSTALLED . I F TH E WASHE R I S NO TINSTALLED , TH E WHEE LBEARIN G CA N FAIL .8 . I n addition , th e replacemen tnos e gea rtir e whee l assembl ycontain s a cautio n ta g wire d

t o th e inflatio n valv e tha talert s th e maintenanc e technicia n t o ensur e tha t th e nos e landin g gea r axl e washe ri s installed . Byreaso n o fth e foregoing , CA Lviolate d th e followin g section s o fth e Federa l Aviatio n Regulations : a . Sectio n 43.13(a ) i n tha t i tperforme d maintenanc e o n a n aircraftwithou tusin g th e methods , technique s an d practice s prescribe d i n th e manufacturer' s maintenanc e manua l o r instruction s fo rcontinue d ainworthiness ; b . Sectio n 43.13(b ) i n tha t whil e performin g maintenanc e i tdi d no td o th e wor k i n suc h a manne ran d us e material s o fsuc h a qualit yth e conditio n o fth e aircraftwa s a tleas tequa l t o it s origina l o rpropertyaltere d condition ; an d c . Sectio n 121.153(a)(2) i n tha ti toperate d a n aircraf t whe n i t wa s no t i n a n airworth y condition . 1 . Unde r4 9 U.S.C . §46301 , responden t i s subjec t t o a civi l penalt yfo reac h o fth e violation s o fth e regulation s cited . Th e maximu m penalt ype rviolatio n i s $25,000.00 . 2 . Unde rth e fact s an d circumstance s o fthi s case , a civi l penalt yo f$37,500.0 0 i s appropriate . Complainan trespectfull yrequest s tha tth e administrativ e la wjudg e ente ra n orde rtha t responden tb e assesse d a civi l penalt yi n th e amoun t o f$37,500.00 . Submitte d thi s l^- ^

da yo fOc t I6i 0 LYNETT E WOR D Regiona l Counse l Southwes t Regio n

Ti m Duff Attorne y Federa l Aviatio n Administratio n 817-222-509 9 817-222-509 2CERTIFICATE O F SERVIC E I hereb ycertif ytha t th e foregoin g Complain t ha s bee n maile d thi s dat e b y Certifie d Mail , Retur n Receip tRequested , to : Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 Attn : Hearin g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Buildin g - Roo m 2W100 0 Presiden t Continenta l Airiine s Inc . HQSE O P.O . Bo x460 7 Houston , Texa s 77210-460 7 Thoma s Boilin g Lega l Department HQSL G 160 0 Smit h Stree t Houston , Texa s 7700 2

^ e n Casilla s Ayala , Progra m Analys t Federa l Aviatio n Administratio n Southwes t Regio n Offic e o fRegiona l Counse l 260 1 Meacha m Blv d For t Worth , T X7613 7 Date : 

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