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Request for Approval under the “Generic Clearance for the Collection of 

Routine Customer Feedback” (OMB Control Number: XXXX-YYYY)

TITLE OF INFORMATION COLLECTION: 

PURPOSE: 

DESCRIPTION OF RESPONDENTS: 

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [ ] Customer Satisfaction Survey 

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true: 

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal 

agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential 

policy decisions. 

6. The collection is targeted to the solicitation of opinions from respondents who have 

experience with the program or may have experience with the program in the future.

Name:________________________________________________

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [ ] No 

2. If Yes, is the information that will be collected included in records that are subject to the 

Privacy Act of 1974? [ ] Yes [ ] No 
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3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to 

participants? [ ] Yes [ ] No 

BURDEN HOURS

Category of Respondent No. of 

Respondents

Participation 

Time

Burden

Totals

FEDERAL COST: The estimated annual cost to the Federal government is ____________

If you are conducting a focus group, survey, or plan to employ statistical methods, please 

provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential 

respondents and do you have a sampling plan for selecting from this universe?

[ ] Yes [ ] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If 

the answer is no, please provide a description of how you plan to identify your potential group of 

respondents and how you will select them?

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ ] Web-based or other forms of Social Media 

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [ ] No

Please make sure that all instruments, instructions, and scripts are submitted with the 

request.
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Instructions for completing Request for Approval under the “Generic 

Clearance for the Collection of Routine Customer Feedback”

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the 

subject of the request. (e.g. Comment card for soliciting feedback on xxxx)

PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. 

If this is part of a larger study or effort, please include this in your explanation.

DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or 

groups for this collection of information. These groups must have experience with the program.

TYPE OF COLLECTION: Check one box. If you are requesting approval of other 

instruments under the generic, you must complete a form for each instrument.

CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the 

collection will be returned as improperly submitted or it will be disapproved.

Personally Identifiable Information: Provide answers to the questions. 

Gifts or Payments: If you answer yes to the question, please describe the incentive and provide 

a justification for the amount.

BURDEN HOURS:

Category of Respondents: Identify who you expect the respondents to be in terms of the 

following categories: (1) Individuals or Households;(2) Private Sector; (3) State, local, or tribal 

governments; or (4) Federal Government. Only one type of respondent can be selected. 

No. of Respondents: Provide an estimate of the Number of respondents.

Participation Time: Provide an estimate of the amount of time required for a respondent to 

participate (e.g. fill out a survey or participate in a focus group)

Burden: Provide the Annual burden hours: Multiply the Number of responses and the 

participation time and divide by 60.

FEDERAL COST: Provide an estimate of the annual cost to the Federal government.

If you are conducting a focus group, survey, or plan to employ statistical methods, please 

provide answers to the following questions:

The selection of your targeted respondents. Please provide a description of how you plan to 

identify your potential group of respondents and how you will select them. If the answer is yes, 

to the first question, you may provide the sampling plan in an attachment.

Administration of the Instrument: Identify how the information will be collected. More than 

one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or 

facilitators (e.g., for focus groups) used.
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Please make sure that all instruments, instructions, and scripts are submitted with the 

request.