<PAGE>

                                                                   EXHIBIT 10.42








           CONTRACT FOR THE PROVISION OF TECHNICAL SUPPORT SERVICES


                                    BETWEEN


                              PCsupport.com, Inc.


                                      AND


                                 Skyenet Inc.
<PAGE>

THIS AGREEMENT is made the 13th day of March 2001 (the "Commencement Date") is
made between PCSUPPORT.COM, INC., incorporated under the laws of the State of
Nevada, whose principal office is at 3605 Gilmore Way, Suite 300, Burnaby,
British Columbia, V5G 4X5 Canada ("PCsupport.com") and Internet Services
Management Group, Inc and Subsidiaries and Affiliates d/b/a Hypervine , a
corporation incorporated under federal laws of Indiana having its principle pace
of business at 3625 Park Place Suite 150, Mishawaka, IN 46545 ("Skyenet", or the
"Company")

WITNESSES THAT WHEREAS:

(A)  PCsupport.com is a provider of professional and expert Information
     Technology (IT) technical support services for businesses using the
     telephone and the Internet as a means of delivering those services.

(B)  The Company hereby subscribes for such professional and expert IT support
     services for the Company's employees or customers on the terms and
     conditions below.

NOW THEREFORE, for good and valuable consideration, the sufficiency of which is
hereby acknowledged, the parties hereby agrees as follows:

                             Terms And Conditions
                             --------------------

ARTICLE 1 - INTERPRETATION

1.1  Defined Terms.  In this Agreement and all schedules, exhibits and riders
     -------------
     hereto or amendments hereof:

  a) "Agreement" means this agreement, these terms and conditions, all
  --
     schedules and exhibits hereto and all instruments supplemental hereto or
     in any amendment or confirmation hereof.

  b) "Company Marks" means the Company's registered and unregistered
  --
     trademarks, trade names, business names, logos and other indicia including
     the Company's domain name used by the Company for identifying its goods and
     services.

  c) "Company Site" means the website operated by the Company identified by the
  --
     Company's domain name or any successor web site, including all sub-sites
     containing the same branding, look and feel and functionality.

                                       2
<PAGE>

  d) "Confidential Information" means any Intellectual Property relating to a
  --
     party's business, product, customer and supplier databases, business
     methods or service plans, designs, costs, prices, data, names, finances,
     marketing plans, business opportunities, personnel, research development
     but does not include information that: (i) is or becomes generally known or
     available by publication, commercial use or otherwise through no fault of
     the receiving party; (ii) is known and has been reduced to tangible form by
     the receiving party at the time of disclosure and is not subject to
     restriction; (iii) is independently developed or learned by the receiving
     party; (iv) is lawfully obtained from a third party that has the right to
     make such disclosure; or (v) is made generally available by the disclosing
     party without restriction on disclosure.

  e) "Customer" means any person that the Company makes available to the
  --
     HelpDesk Services through the PC Support Application in connection with the
     use of the Company's hardware, software or services.

  f) "Incident" means a unique customer question asked through any medium: chat,
  --
     email, or phone; closure of the Incident may require multiple customer
     contacts.

  g) "Intellectual Property" includes copyrights, copyright registrations,
  --
     copyright registration applications, patent rights (including but not
     limited to issued or granted patents and patent applications), trademarks,
     trademark registrations and applications, domain name and domain name
     applications, registered and unregistered design rights, integrated circuit
     and semi-conductor topographies, mask works, rights of priority,
     confidential processes and information, trade secrets, know how,
     inventions, inventor's notes, drawings and designs and all rights in any of
     the foregoing, by whatever names those various rights may be known as
     anywhere in the world, and all such other rights of a like nature.

  h) "pages" and "web pages" means Hyper Text Markup Language (HTML) documents
  --
     accessible over the world wide web.

  i) "HelpDesk Services" means the technical support services listed in
  --
     Exhibit A that will be available from time to time from PCsupport.com. This
     suite of services consists of both telephone and web based support
     services.

  j) "MyHelpDesk Application" means the PCsupport.com-maintained web-based
  --
     facility which provides the online technical support services that form a
     part of the entirety of the HelpDesk Services.

  k) "PCsupport.com Marks" means PCsupport.com's registered and unregistered
  --
     trademarks, trade names, business names, logos and other indicia including
     PCsupport.com's domain name used by PCsupport.com for identifying its goods
     and services.

1.2  Unless the context otherwise requires, the singular shall include the
     plural and vice versa and words importing one gender shall include the
     other genders

                                       3
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1.3  Capital Letters. Words and phrases with initial capital letters used herein
     ---------------
     have the meanings given to them in this Agreement.

                                       4
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1.4  Currency.  Unless otherwise specified, all dollar amounts referred to in
     --------
     this Agreement shall be deemed to refer to the currency of the United
     States of America.

1.5  Time.  Time shall be of the essence in this Agreement.
     ----

1.6  Governing Law.  This Agreement shall be governed by and construed in
     -------------
     accordance with the laws of the State of Washington and each of the parties
     hereby irrevocably attorns to the jurisdiction of the courts of the State
     of Washington.

1.7  General Application. Except as otherwise agreed upon in writing, the terms
     -------------------
     of this Agreement will govern the relationship between PCsupport.com and
     the Company in respect thereof.


ARTICLE 2 - TERM

2.1  The term of this contract (referred to, together with any renewal term, as
     the "Term") shall be for a period of three (3) years commencing on the 12th
     day of April, 2001, subject to earlier termination as set forth in this
     agreement. This contract may be renewed for a period of one (1) year by the
     Company giving written notice of the renewal to PCsupport.com not later
     than sixty (60) days prior to the end of the 3 year term.


ARTICLE 3 - PROVISION OF PC SUPPORT SERVICES

3.1  Services Provided.  The HelpDesk Services are listed on Exhibit A attached
     -----------------
     hereto. PCsupport.com does not guarantee that all of the HelpDesk Services
     will be continuously maintained and available to Customers except where
     noted in Exhibit C. Email an Expert, Live Chat, Desktop Sharing and, after
     launch, FirstHELP, will always be available, otherwise, PCsupport.com may
     alter, discontinue or add to the HelpDesk Services available to Customers
     at its sole discretion except where noted in Exhibit C. PCsupport.com will
     give the Company 90 days prior written notice of any change in the price or
     availability of any of the HelpDesk Services available to the Company.
     PCsupport.com will maintain and continue to develop the MyHelpDesk
     Application in accordance with its usual business practices.

3.2  Reporting.  On a monthly basis, PCsupport.com will use commercially
     ---------
     reasonable endeavors to prepare a summary of the relevant service histories
     of Customers' use of the HelpDesk Services and provide such information to
     the Company, provided that PCsupport.com makes no other warranties or
     representations to the Company as to the accuracy thereof.

3.3  Hosting HelpDesk Services.  Subject to any force majeure, PCsupport.com
     -------------------------
     will host the MyHelpDesk Application on its servers.

                                       5
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3.4  Delivering HelpDesk Services.  The Company will work, with PCsupport.com's
     ----------------------------
     assistance, to design and host a section of the Company's Site likely
     labeled "Support" or as some other word, phrase or symbol reasonably
     acceptable to PCsupport.com which will include one or more web pages that
     describe the HelpDesk Services available to Customers and provide a link to
     the MyHelpDesk Application. The Company will make such page or pages
     available within 30 days of the Commencement Date.

3.5  PCsupport.com Provisioning and Availability.  Subject to any force majeure,
     -------------------------------------------
     and to details of service levels more fully described in Exhibit B,
     PCsupport.com will maintain the service levels for Internet-delivered
     services detailed in Exhibit C and for telephone-delivered services
     detailed in Exhibit E.


ARTICLE 4 - HELPDESK SERVICES

4.1  HelpDesk Services.  PCsupport.com will make the HelpDesk Services listed in
     -----------------
     Exhibit A available to Customers. The MyHelpDesk Application detailed
     feature list is listed in Exhibit D.

4.2  MyHelpDesk Application Modifications.  PCsupport.com will modify the
     ------------------------------------
     MyHelpDesk Application such that the Company's logo is integrated into the
     MyHelpDesk Application with the reasonable consent of Company, such consent
     not to be unreasonably withheld.

4.3  Company's Site Modifications.  The Company will be responsible for making
     ----------------------------
     changes to the Company's Site to describe the HelpDesk Services and to
     provide the Company's Customers a link by which to access the MyHelpDesk
     Application.

4.4  Timing.  PCsupport.com will use commercially reasonable endeavors to make
     ------
     the HelpDesk Services available for the Company's use within 30 days of the
     Commencement Date.

4.5  Registration Process.  PCsupport.com and the Company will agree to a format
     --------------------
     to pass Customer registration information from the Company to PCsupport.com
     such that Customers will be authorized to access the HelpDesk Services. All
     Customer information provided by either the Company or PCsupport.com to the
     other will be governed by the privacy policy of the provider and will be
     protected by commercially reasonable security methods.

4.6  Links to Company.  PCsupport.com may maintain a link to the Company's Site
     ----------------
     on its web page that lists all users of the HelpDesk Services as permitted
     by those users from time to time. The parties will reasonably agree on a
     plan under which the Company will use commercially reasonable endeavors to
     promote the HelpDesk Services on its website and in other media and
     marketing material.

                                       6
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4.7  Further Marketing.  Upon mutual agreement, the Company and PCsupport.com
     -----------------
     will cooperate to develop and pursue further co-marketing and cross-
     promotional endeavors to promote each other's goods and services.


ARTICLE 5 - TRADEMARKS, PRIVACY

5.1  Use by PCsupport.com.  The Company hereby grants PCsupport.com a limited,
     --------------------
     non-exclusive right and license to use, during the term of this Agreement
     only, the Company's Marks on the MyHelpDesk Application and on
     PCsupport.com's website and as otherwise contemplated herein provided that
     PCsupport.com will conform to the Company's policies regarding use of its
     trademarks and obtain the Company's express consent prior to publishing any
     web pages or other media containing any of the Company's Marks.

5.2  Use by Company.  PCsupport.com hereby grants the Company a limited, non-
     --------------
     exclusive right and license to use, during the term of this Agreement only,
     PCsupport.com's Marks on the Company's Site, printed materials and as
     otherwise contemplated herein provided that the Company will conform to
     PCsupport.com's policies regarding use of its trademarks and submit for
     approval to PCsupport.com any web pages or other media containing any of
     PCsupport.com's Marks.

5.3  No Use or Registration of PCsupport.com Marks. The Company will not use or
     ----------------------------------------------
     register as a trademark any mark that is likely to be confusing with any
     PCsupport.com Marks nor will the Company authorize any third parties
     including any Customer to use any PCsupport.com Marks.

5.4  PCsupport.com Indemnity.  The Company will indemnify and save PCsupport.com
     -----------------------
     harmless from all claims, suits, losses, damages, liabilities expenses,
     penalties and costs (including legal costs) suffered by or imposed upon
     PCsupport.com as a result of any claim of infringement by any third party
     with respect to the Company's Marks and the Company covenants to undertake
     at its sole cost all defenses thereof.

5.5  Company Indemnity.  Subject to subsection 7.1, PCsupport.com will indemnify
     -----------------
     and save the Company harmless from all claims, suits, losses, damages,
     liabilities expenses, penalties and costs (including legal costs) suffered
     by or imposed upon the Company as a result of any claim of infringement by
     any third party with respect to PCsupport.com's Marks and PCsupport.com
     covenants to undertake at its sole cost all defenses thereof.

5.6  Privacy Issues.  PCsupport.com and the Company will each observe all
     --------------
     privacy policies from time to time established by the other and all
     applicable privacy legislation with respect to Customers and their use of
     the HelpDesk Services and the MyHelpDesk Application.

                                       7
<PAGE>

5.7  Indemnity Procedures.  The party seeking indemnification pursuant to
     --------------------
     Section 5 of this Agreement (the "Indemnified Party"), will give prompt
     notice to the other party (the "Indemnified Party"). In addition, the
     Indemnified Party will allow the Indemnifying Party to direct the defense
     and settlement of any such claim, with counsel of the Indemnifying Party's
     chossing, and will provide the Indemnifying Party, at the Indemnifying
     Party's expense, with information and assistance that is reasonably
     necessary for the defense and settlement of the claim. The Indemnified
     Party reserves the right to retain counsel at the Indemnified Party's sole
     expense, to participate in the defense of any such claim. If the terms of
     such settlement would adversely affect the Indemnified Party's rights under
     the Agreement, the Indemnifying Party shall not settle any such claim or
     alleged claim without first obtaining the Indemnified Party's prior written
     consent, which consent shall not be reasonably withheld.

5.8  Protection of Confidential Information.  Each of the parties acknowledges
     --------------------------------------
     that in the course of the provision of PC Services to Customers under this
     Agreement, they will acquire certain Confidential Information of the other
     party, and each hereby agrees and covenants to:


     a)   keep secret and retain in the strictest confidence all Confidential
          Information of the other party;

     b)   not disclose any Confidential Information of the other party to any
          third party, either during or after the term of this Agreement except
          as required under this Agreement or with the express written consent
          of the other party;

     c)   use any of the other party's Confidential Information for any purpose
          other than to perform their respective responsibilities under this
          Agreement; and

     d)   take the same measures to protect the Confidential Information of the
          other party received by it, as it prudentially should take with
          respect to its own Confidential Information.

5.9  Ownership of Confidential Information.  All Intellectual Property in and to
     -------------------------------------
     the HelpDesk Services, PCsupport.com's business methods in delivering the
     HelpDesk Services, the design and functionality of the MyHelpDesk
     Application, the design and functionality of any Company web pages authored
     by PCsupport.com and PCsupport.com's website belong solely to PCsupport.com
     and the Company does not and will not acquire any rights therein except as
     specifically provided for herein. Notwithstanding the foregoing, any copy
     and content related solely to the look and feel of Company's logo and other
     branding which does not affect the design or operation of PCsupport.com's
     business methods in delivering the HelpDesk Services, or the design and
     functionality of the MyHelpDesk Application, shall remain the property of
     the Company.

                                       8
<PAGE>

5.10 Remedies.  Each party acknowledges that a breach by it or any of its
     --------
     affiliates of any of the covenants contained in this Agreement would result
     in damages to the other party and that such injured party may not be
     adequately compensated for such damages by monetary award alone.
     Accordingly, each party agrees that in the event of any such breach or
     anticipated breach, in addition to any other remedies available at law or
     otherwise, the other party shall be entitled as a matter of right to apply
     to a court of competent jurisdiction for relief by way of injunction,
     restraining order, decree or otherwise as may be appropriate to ensure
     compliance by the breaching party and its affiliates with the provisions of
     this Agreement. Any remedy expressly set out in this Agreement shall be in
     addition to and not inclusive of or dependent upon the exercise of any
     other remedy available at law or otherwise.

ARTICLE 6 - TECHNICAL SUPPORT COSTS AND DELIVERY

6.1  Implementation.  Upon receipt of the Initial Setup Fee and the Deposit
     ---------------
     listed in Exhibit B, PCsupport.com will schedule the implementation of
     HelpDesk Services for Company; such implementation to be complete within 30
     days. Company will provide to PCsupport.com details of its customer base,
     including names, email addresses, and such other information reasonably
     agreed to among the Parties at least one week prior to the implementation
     of HelpDesk Services.

6.2  HelpDesk Service Options.  PCsupport.com will provide HelpDesk Services to
     -------------------------
     Company according to Option 2 of Exhibit B. Company shall be entitled to
     switch options by giving 30 days written notice to PCsupport.com.
     PCsupport.com will provide Sales and Signup Services to Company per Exhibit
     B.

6.3  Monthly Billing.   Billing is done on the first day of the month for
     ---------------
     services provided in that month. Initial monthly billing is targeted at
     [ + ]. Monthly billing may be adjusted for actual usage as specified more
     fully in Exhibit B. The Company agrees to submit payment owed to
     PCsupport.com for the provision of HelpDesk Services no later than the
     first day of the current month. For the first month, billing will be pro-
     rated for the number of days that services will be provided in the first
     month, and Company will be credited for Deposit made per Exhibit B. Overdue
     accounts will bear interest at the rate of 2% per month.

6.4  Taxes Extra. The Company will be responsible for payment of all applicable
     -----------
     sales value-added and like taxes and charges of any kind imposed by any
     federal, provincial, state or local governmental entity for products or
     services provided under this Agreement.


_____________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       9
<PAGE>

6.5  Auditing.  PCsupport.com shall keep and maintain accurate books of and
     --------
     account records covering all transactions relating to this Agreement. The
     Company or its designee shall be entitled to (i) audit and inspect such
     books and records at the Company's expense once per quarter at any time
     during or up to 1 year after the termination of the Agreement during
     reasonable business hours and upon 20 days prior written notice to
     PCsupport.com, and (ii) make copies and summaries of such books and
     records. PCsupport.com shall retain all such books of account and records
     for a minimum of 1 year after termination of this Agreement. If the
     Company's duly authorized representative discovers a deficiency in the
     monies charged by PCsupport.com for any period under audit (an "Audit
     Deficiency"), PCsupport.com shall promptly pay such Audit Deficiency to the
     Company unless such amounts are reasonably disputed by PCsupport.com. In
     the event, PCsupport.com, or its authorized representative, conducts its
     own audit, the Company at its sole election, may have access to and make
     copies of all reports and documentation generated from such audit in lieu
     of conducting its own audit. The Company shall be charged for such
     reasonable costs incurred while reproducing any reports or documentation.


ARTICLE 7 - LIMITATIONS ON WARRANTIES

7.1  Limitation of PCsupport.com's Liability.  PCsupport.com will use its
     ---------------------------------------
     commercially reasonable best endeavors to provide reliable technical
     support through the HelpDesk Services in a reasonable and workmanlike
     manner. The Company, however, acknowledges that, because of the nature of
     the HelpDesk Services and the manner in which Customers may use and alter
     the use of their computers, PCsupport.com cannot assure the Company or
     Customers that the HelpDesk Services will be correct or effective. In no
     event will PCsupport.com or any of its officers, directors, employees,
     shareholders or representatives be liable for any special, indirect,
     incidental, exemplary or consequential damages, even if PCsupport.com has
     been notified of the possibility or likelihood of such damages occurring,
     regardless of the form of action, arising out of or related to the
     performance of the Agreement, except for those caused by the gross
     negligence or willful misconduct of PCsupport.com, its employees or agents,
     provided that the foregoing shall not limit PCsupport.com's obligation
     under Section 5 to indemnify, defend and hold the Company harmless against
     amounts payable to third parties. In no event will PCsupport.com's
     liability for any damages to the Company or any third party ever exceed the
     amount received by PCsupport.com under this Agreement, regardless of the
     form of action.

                                       10
<PAGE>

7.2  Limitation of Company's Liability. In no event will Company or any of its
     ---------------------------------
     officers, directors, employees, shareholders, or representatives be liable
     for any special, indirect, incidental, exemplary or consequential damages
     arising out of or related to the performance of the Agreement, except for
     those caused by the gross negligence or willful misconduct of Company, its
     employees or agents, provided that the foregoing shall not limit Company's
     obligation under Section 5 to indemnify, defend and hold PCsupport.com
     harmless against amounts payable to third parties.

7.3  Contracts with Customers.  The Company will ensure that all Customers
     ------------------------
     execute or otherwise effectively accept and are bound by a contract that
     limits PCsupport.com's liability to such Customer for use of or reliance on
     the MyHelpDesk Application or HelpDesk Services to nil. Neither Party nor
     its employees nor agents shall offer to Customers warranties or
     representations for the Company's HelpDesk Services which would obligate or
     otherwise bind either Party beyond any warranty or representation expressly
     set forth in this Agreement.

7.4  Warranty.  PCsupport.com disclaims all express or implied warranties
     --------
     INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
     FITNESS FOR A PARTICULAR PURPOSE.


ARTICLE 8 - TERMINATION

8.1  Termination.  Either party may at its option terminate this Agreement with
     -----------
     immediate effect, if:

     a)   the other party fails to correct any breach of any warranty,
          representation or other material provision of this Agreement within 30
          days written notice of such breach;

     b)   upon written notice if (i) all or a substantial portion of the assets
          of the other party are transferred to an assignee for the benefit of
          creditors, to a receiver or to a trustee in bankruptcy, (ii) a
          proceeding is commenced by or against the other party for relief under
          bankruptcy or similar laws and such proceeding is not dismissed within
          60 days, or (iii) the other party is adjudged bankrupt; or

     c)   a force majeure (as defined in section 9.3) persists for more than 60
          days.

8.2  Termination for Convenience.  Either party may at its option terminate this
     ---------------------------
     Agreement by giving 90 days written notice to the other party.
     Notwithstanding the foregoing, if in PCsupport.com's sole reasonable
     opinion, the call pattern of Company's customers deviates significantly
     from that listed in Appendix B, then PCsupport.com shall have the right to
     reasonably adjust the pricing of HelpDesk Services to reflect the true call
     pattern upon 30 days notice to Company.

                                       11
<PAGE>

8.3  Effect of Termination. If this Agreement is terminated, then the Company
     ---------------------
     and all Customers will forthwith cease to be entitled to access or use the
     HelpDesk Services, the MyHelpDesk Application or any other service or web
     pages provided or maintained by PCsupport.com. Each party's license to use
     the other party's Marks will cease. Within 20 business days of such
     termination, PCsupport.com shall provide to the Company a status report
     detailing all outstanding customer issues provided that the Company is not
     in breach of any provision of this Agreement.


ARTICLE 9 - MISCELLANEOUS PROVISIONS

9.1  Assignment.  The Company may not assign or transfer its rights or
     ----------
     obligations under this Agreement without prior written consent of
     PCsupport.com, which consent PCsupport.com may withhold for any reason and
     any attempt by the Company to assign or delegate any rights, duties or
     obligations which arise under this Agreement without such consent is void.

9.2  Severability.  If any provision of this Agreement is held to be invalid or
     ------------
     unenforceable under applicable law, the remaining provisions of this
     Agreement will remain in full force and effect and will in no way be
     affected, impaired, or invalidated unless removal of the provision at issue
     results in a material change to this Agreement.

9.3  Force Majeure.  Neither party shall be held liable for any delay or failure
     -------------
     in the performance of any part of this Agreement from any cause beyond its
     control and without its fault or negligence, including without limitation,
     acts of God, acts of civil or military authority, government regulations,
     embargoes, epidemics, war, terrorist acts, riots, injunctions, fires,
     explosions, earthquakes, nuclear accidents, floods, power blackouts, or
     unusually severe weather conditions.

9.4  Independent Contractors.  Nothing in this Agreement shall be deemed to
     -----------------------
     create or give rise to a partnership or joint venture between the parties.
     Neither party shall have the authority to, or shall attempt to, bind or
     commit the other party for any purpose except as expressly provided herein.

9.5  No Waiver; Severance.  No failure on the part of either party to exercise,
     --------------------
     no delay in exercising, and no course of dealing with respect to any right,
     power or privilege under this Agreement shall operate as a waiver thereof,
     nor shall any single or partial exercise of any such right, power or
     privilege preclude any other or further exercise thereof or the exercise of
     any other right, power or privilege.

                                       12
<PAGE>

9.6  Survival Beyond Term. The respective obligations of the parties under
     --------------------
     Articles 5, 6 and 7 shall survive any expiration or termination of this
     Agreement. Any other terms of this Agreement, which by their nature extend
     beyond the end of the term of this Agreement shall likewise remain in
     effect until fulfilled.

9.7  Publicity.  The parties will disclose the existence of this Agreement in
     ---------
     press releases and public announcements as jointly agreed upon, provided
     that each party acknowledges that the parties are subject to continuous
     disclosure rules in certain jurisdictions and each party will cooperate in
     the preparation and release of any news release or other publication of a
     matter involving the other party required by such rules.

9.8  Notices.  All notices, requests and other communications called for by this
     -------
     Agreement shall be in writing, delivered personally or by facsimile or
     certified or registered mail to the respective addresses set forth herein
     (or at such other addresses as shall be given in writing by each party to
     the other). All notices, requests, demands or communications shall be
     deemed to have been given upon personal delivery or on the calendar day
     following the date of the facsimile, or when received of sent by certified
     or registered mail.

9.9  Construction.  This Agreement has been negotiated by the parties and will
     ------------
     be interpreted fairly in accordance with its terms and without any strict
     construction in favor of or against either party. The headings and captions
     set forth herein are for convenience of reference only and shall not affect
     the construction or interpretation hereof.

9.10 Entire Agreement.  This Agreement and all schedules and the exhibits hereto
     ----------------
     constitute the entire agreement between the parties with respect to the
     subject matter hereof and all previous agreements or discussions between
     the parties relating to the subject matter hereof, written or oral, are
     hereby terminated and superseded by this Agreement. If this Agreement
     contemplates the attachment of a schedule or exhibit which has not been
     created as of the Commencement Date or which is subsequently amended after
     the Commencement Date, such schedule or exhibit is hereby incorporated by
     reference as and when created or amended without the necessity of physical
     attachment to this Agreement provided that each party shall have approved
     in writing such schedule, exhibit or amendment. This Agreement may be
     amended or modified only by a written instrument signed by both parties.

9.11 Counterparts.  This Agreement may be executed in counterparts, each of
     ------------
     which will be deemed an original, but all of which taken together will
     constitute one and the same instrument.  Facsimile signatures will be
     deemed originals.

9.12 Enurement.  This Agreement shall be binding upon and enure to the benefit
     ---------
     of the parties hereto and their respective personal representatives,
     successors and assigns.

                                       13
<PAGE>

9.13   No Exclusivity. Nothing in this Agreement shall restrict or prevent
       --------------
       PCsupport.com from entering into a similar agreement with another party.

9.14   No Solicitation. The Company will not solicit for employment the
       ---------------
       employees of the other party hereto using knowledge about that employee
       or contact with that employee that was obtained through the performance
       of this Agreement.

9.15   Notices:
       -------

Notices to be given to PCsupport.com shall be delivered to:


       Contracts Administration,
       PCsupport.com, Inc.,
       Suite 300 - 3605 Gilmore Way,
       Burnaby, BC, Canada  V5G 4X5
       Telephone: 604  419 4490
       Fax:       604  419 4494

Notices and invoices to be given to the Company shall be delivered to:

       Tim Fischer, President
       Internet Services Management Group Inc.,
       3625 Park Place, Suite 150,
       Mishawaka, IN    46545
       Telephone:  (219) 273-4348 ext 104
       Fax:
       e-mail:     tfischer@skyenet.net



       RESPONSIBILITIES OF PCSUPPORT.COM TELEPHONE CALL CENTER
       -------------------------------------------------------

10.1   PCsupport.com shall provide to the Company, PCsupport.com customer
       communication and other telephone call centre related services (the
       "PCsupport.com Services") as described in Exhibit F hereto, including if
       applicable the processing of Company customer orders and inquiries. The
       PCsupport.com Services shall be provided for the benefit of existing and
       potential customers of the Company in respect of the Company Business
       (including the sale, marketing and provision of goods and services) as
       described in Exhibit G hereto. PCsupport.com shall use commercially
       reasonable efforts to provide the PCsupport.com Services in accordance
       with the PCsupport.com service standards (the "Service Level Agreement")
       described in Exhibit E hereto. For the purpose of this Agreement
       "commercially reasonable efforts" shall mean efforts which are consistent
       with the standards and degree of effort normal and customary to industry
       standard.

                                       14
<PAGE>

10.2   PCsupport.com shall at all times during the term of this Agreement,
       ensure that it has all of the fully trained and competent personnel
       necessary to provide to the Company the PCsupport.com Services.
       PCsupport.com shall, upon reasonable notice and during regular business
       hours, allow the Company to meet with such personnel from time to time to
       assess their competency. If, acting reasonably, the Company is
       dissatisfied with certain of the personnel's competency, it shall so
       notify PCsupport.com in writing, and PCsupport.com shall forthwith take
       such actions so as to remove the personnel so designated by the Company
       as not competent from servicing the Company.

10.3   Subject to applicable law and to industry standards, PCsupport.com shall
       establish quality control practices, including, but not limited to, the
       regular monitoring of calls being handled by service representatives for
       the purpose of ensuring compliance with the Service Standards described
       in Exhibit E. Subject to applicable law, industry standards and economic
       or technical feasibility, PCsupport.com shall, upon the Company's
       request, provide the Company suitable means by which the Company may
       conduct monitoring of calls from a remote location or on PCsupport.com
       site.

10.4   PCsupport.com shall provide all reasonably necessary administrative and
       clerical support for the PCsupport.com Services in support of the
       marketing of the Company Business.

10.5   PCsupport.com may refer to its retention by the Company hereunder and may
       display the Company's corporate or trade name in connection therewith.

10.6   PCsupport.com shall promptly following its becoming aware of same advise
       the Company of any material omissions or inaccuracies contained in the
       training documents, call scripts and processing guidelines or other
       supporting materials provided or approved by the Company to PCsupport.com
       including as provided or to be provided pursuant to Schedule (G) hereto.
       In the event that any such material omission or inaccuracy is discovered
       or a material question is presented that requires interpretation by the
       Company, PCsupport.com shall use reasonable and prompt efforts to obtain
       clarification and instruction from the Company; provided, however, that
       until the Company provides such clarification and instruction,
       PCsupport.com may proceed in any manner determined in PCsupport.com
       reasonable discretion to be appropriate in the circumstances.

       RESPONSIBILITIES OF THE COMPANY
       -------------------------------

11.1   All Company representatives shall conduct themselves in an appropriate,
       businesslike and professional manner when visiting the Center, and the
       Company shall be responsible for the actions of such representatives.

                                       15
<PAGE>

11.2   The Company shall provide to PCsupport.com all available proprietary
       information that is reasonably required or desired to train PCsupport.com
       personnel and assist them in performing the PCsupport.com Services
       effectively, including, without limitation and as may be relevant, call
       volume projections, sales and technical materials and literature,
       computer programming information, distribution plans, directories and
       lists of existing and prospective Company customers. The Company shall
       provide to PCsupport.com from time to time as reasonably required or
       desired detailed product and service information (including specific
       price quotations) to be used by PCsupport.com in providing the
       PCsupport.com Services. To the extent possible, the obligations of the
       Company contained in this section shall be set forth in Schedule (G)
       hereto, and are hereinafter referred to as the "Company Obligations".

11.3   Unless otherwise agreed at the time, revisions or modifications to the
       Company Obligations may only be made by the Company upon at least thirty
       (30) days' written notice to PCsupport.com, and in any event shall be
       agreed upon by both the Company and PCsupport.com, acting reasonably.

11.4   The Company shall as early as possible and at least fifteen (15) days in
       advance thereof, advise PCsupport.com in writing of a decision by the
       Company, to materially increase or decrease such external advertising or
       marketing support of the relevant Company good or service.

                                       16
<PAGE>

          AS WITNESS THIS CONTRACT HAS BEEN DULY EXECUTED FOR AND ON
           BEHALF OF THE PARTIES ON THE DATE FIRST BEFORE MENTIONED

  SIGNED for and on behalf of PCsupport.com, Inc.


  Signature        /s/ David Rowat
                   ------------------------------

  Name             David Rowat

  Position         Vice President Finance and Chief Financial Officer

  Date             March 14, 2000


  SIGNED for and on behalf of Skyenet Inc.

  Signature        /s/ Timothy Fischer
                   ------------------------------

  Name             Timothy Fischer

  Position         President

  Date             March 13, 2000

                                       17
<PAGE>

EXHIBIT  A - HelpDEsk Services



Self Help:  Technical resources available for users to help themselves
----------------------------------------------------------------------

Learning Center - Graphically rich, short tutorials that teach users about the
Internet, common applications and operating systems.

FirstHelp* - A resource directory that indexes over 16,000 Internet resources
sorted by product. There are over 2,200 software and hardware products
supported. These self-help resources are verified and expanded daily.

*  available April, 2001.


Assisted Help:  Support delivered 24 x 7 by live experts
--------------------------------------------------------

Telephone Support - Immediate answers to technical support inquiries by
telephone session with Support analysts.
Email An Expert - Answers to technical support inquiries via email by our
Support analysts.
Live Chat - Immediate answers to technical support inquiries in a text-based,
real-time interactive chat session by our Support analysts.
Desktop Sharing - Remote access and troubleshooting to a user's desktop over the
Internet by one of our Support analysts.

                                       18
<PAGE>

EXHIBIT  B - PRICING

Company will give PC Support.com 30 days prior written notice if they decide to
change pricing options.

Option 1:

24x365 Unlimited access to all HelpDesk Services as listed above:

<TABLE>
<CAPTION>
<S>           <C>              <C>                      <C>                      <C>
--------------------------------------------------------------------------------------------
# of Sub's    Price Per Sub    % of Incidents Online    Online Usage Discount    New Price
--------------------------------------------------------------------------------------------
</TABLE>

                                     [ * ]

* Pricing is based on a [ + ] on telephone usage and average call duration of
ten minutes. Calculation of minutes allowable under the percent cap is as
follows ([ + ] users X [ + ] X [ + ] minutes = [ + ] minutes monthly support
time per [ + ] users). Any phone support minutes over the percentage cap will be
billed at [ + ] per minute. This price also includes the Connection Wizard.

Initial Setup Fee   [ + ]

Connection Wizard Setup Fee  [ + ]



_____________________
+  Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                      19
<PAGE>

Option 2:


24x365 access to Assisted Help including telephone support:

<TABLE>
<CAPTION>
<S>                  <C>                       <C>                    <C>
---------------------------------------------------------------------------------------------
  # of Subs          Unlimited Online           Telephone Support     Connection
                          Support                  per minute            Wizard
---------------------------------------------------------------------------------------------
</TABLE>

                                     [ + ]
* Fees for Connection Wizard are one-time fees per end-user charged when the
user activates such feature.

Initial Setup Fee                  [ + ]
Connection Wizard Setup Fee        [ + ]


Option 3:


24x365 access to Assisted Help:

<TABLE>
<CAPTION>
<S>                <C>                               <C>                                  <C>
----------------------------------------------------------------------------------------------------------------------
   # of Subs       Price Per Agent Hour Online       Price Per Agent Hour Telephone       Connection Wizard
----------------------------------------------------------------------------------------------------------------------
</TABLE>

                                    [  + ]
Company will determine staffing levels to deliver services in consultation with
PCsupport.com. Initially, PCsupport.com will provide approximately [ + ] Agent
Hours monthly, equivalent to approximately [ + ] support professionals.

Company acknowledges that Service Level Agreement specified in Exhibits C and E
may not be achieved because Company will be responsible for determining
appropriate staffing levels.

If the average call length is more than [ + ] minutes, additional time will be
credited towards the next month's billing.

In the event, Company requests monthly staffing changes of [ + ] full time
agents PCsupport.com will require 48 hour notice. For monthly staffing changes
of more than +/- 3 full time agents PCsupport.com will require between 2 and 4
weeks notice.

*Fees for Connection Wizard are one-time fees per end-user charged when the user
activates such feature.




___________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       20
<PAGE>

Initial Setup Fee                  [ + ]


Connection Wizard Setup Fee        [ + ]





__________________
+  Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       21
<PAGE>

SALES AND SIGN-UP SERVICES

--------------------------------------------------------------------------------
   Sales/Signup (Per Minute Rate)                   Sales/Signup (Hourly Rate)
--------------------------------------------------------------------------------

                                     [ + ]

Company will determine staffing levels to deliver services in consultation with
PCsupport.com. Initially, PCsupport.com will provide one (1) full-time dedicated
daily (8 hour shift) Agent at the hourly rate. Initially all overflow will be
signed up at the per minute rate through the non-dedicated queue. In the event,
Company requests monthly staffing changes of +/- 3 full time agents
PCsupport.com will require 48 hour notice. For monthly staffing changes of more
than +/- 3 full time agents PCsupport.com will require between 2 and 4 weeks
notice.

HOURLY FEES:

Training Rates (pre-approved)      [ + ] USD per hour


TOLL CHARGES:

Billed at cost: currently  [ + ] per minute

Note: PCsupport.com will set-up and manage 800 numbers on behalf of Company.
PCsupport.com will not charge any set-up fees or maintenance fees for 800
service. PCsupport.com will transfer ownership of 800 lines to Company upon
termination of contract.

SETUP AND DEPOSIT:

Company will pay a Deposit of [ + ] which will be credited towards the first
month's billing as more fully described in Section 6.3 of the main contract.







______________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       22
<PAGE>

EXHIBIT  C - PCSUPPORT.COM PROVISIONING AND AVAILABILITY

Network Connectivity
     PCsupport.com assumes responsibility for obtaining and managing Internet
     connectivity for our services and will provide sufficient bandwidth to meet
     all of the performance requirements listed below.

Support Services Guidelines
     We will assist the end users by providing information based on our
     experience and backed up by support information published by the software
     vendor while applying industry standard troubleshooting methods and
     procedures.

     First Line support and problem resolution shall encompass, at a minimum,
     the following items:

          -    Identify source of the problem -- Applications vs Environment
          -    Provide assistance on the products we are contracted to support
               by our customers
          -    Obtain appropriate resources if outside our remote scope
          -    Provide installation assistance
          -    Answer configuration questions
          -    Answer "How do I" questions
          -    Diagnose and provide solutions for known bugs with fixes
          -    Properly document problem/symptoms for escalation if necessary

Incident definition
     Incident is defined as a unique customer question asked through either:
     chat, email, or phone; closure of the incident may require multiple
     customer contacts.

Incident Escalation
     We currently offer three levels of customer support. Our First Level
     technicians field all questions; any incident that is beyond their
     capability is immediately escalated to our Second Level technicians. Our
     vast expertise has afforded PCsupport.com with a number of experts in
     particular areas. Any incident that requires escalation to a third level is
     passed to one of our subject matter experts (SME).

Incident Closure
     Given the resources at PCsupport.com's disposal (expertise, Internet,
     Knowledge base) we are able to bring closure to [ + ] of all incidents.
     Our First and Second Level support team

____________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       23
<PAGE>

close the majority of incidents. Closure percentage increases based on training,
information resources available, and skill level of the end user.

                                       24
<PAGE>

Capacity
     We maintain approximately [ + ] excess capacity to cover shifts and
     manpower utilization. We use scaling models for future growth based on
     customer forecasts.

Live Assist
     PCsupport.com will maintain a chat acceptance time (time between chat
     request and acceptance by a technician) of no more than [ + ] seconds.
     There are times when this time may be exceeded due to end user connection
     speed and Internet traffic. Live Assist is available 24x7. Uptime is [ + ]
     (see Availability of Services).

Email
     PCsupport.com email services offer responses within 4 hours of receipt of
     the email. Email is available 24x7 with [ + ] uptime (see Availability
     of Services).

Phone
     Telephone support calls will be answered within [ + ] rings. In times of
     high volume an auto attendant will answer the telephone, a live technician
     will receive this call within 1 minute. We will provide telephone support
     by accepting calls from end users 24x365.


Availability of Services
     PCsupport.com services will be available to any end user, on a best
     endeavors basis at least [ + ] hours per week. Periodic scheduled
     maintenance may be performed. When the maintenance window is not required,
     services will be available for all member activities. Uptime for all
     services is [ + ].

Availability Exceptions
     1.   Service inaccessibility caused by the failure of facilities or
          communication network or which PCsupport.com has contracted a third
          party supplier to provide.
     2.   Physical damage to the facility and/or equipment due to Act of God
          circumstance.






____________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       25
<PAGE>

EXHIBIT  D - MYHELPDESK APPLICATION DETAILED FEATURE LIST


         ---------------------------------------------------------------
           Service                  Feature                   Included
          Category
         ---------------------------------------------------------------
          Automated
            Help
         ---------------------------------------------------------------
                              Disk Maintenance Utilities          Yes
         ---------------------------------------------------------------
                              Connection Wizard                   Yes
         ---------------------------------------------------------------
            Self Help
         ---------------------------------------------------------------
                              FirstHelp                          Future
         ---------------------------------------------------------------
                              Content Database                   Future
         ---------------------------------------------------------------
                              Content Filtering                  Future
         ---------------------------------------------------------------
                              Personalized Help Desk             Future
         ---------------------------------------------------------------
                              Promotion Engine                   Future
         ---------------------------------------------------------------
                              Relevancy Feedback                 Future
         ---------------------------------------------------------------
                              Session History                    Future
         ---------------------------------------------------------------
                              Learning Center                     Yes
         ---------------------------------------------------------------
          Assisted Help
         ---------------------------------------------------------------
                              Email Assist                        Yes
         ---------------------------------------------------------------
                              Live Assist                         Yes
         ---------------------------------------------------------------
                              Desktop Sharing                     Yes
         ---------------------------------------------------------------
                              Telephone Support                   Yes
         ---------------------------------------------------------------
               User
            Management
         ---------------------------------------------------------------
                              Enhanced Registration                No
         ---------------------------------------------------------------
                              Data Harvest                         No
         ---------------------------------------------------------------
                              eCommerce Engine                     No
         ---------------------------------------------------------------
                              License Key Engine                  Yes
         ---------------------------------------------------------------
                              Branding Engine                     Yes
         ---------------------------------------------------------------
             Incident
            Management
         ---------------------------------------------------------------
                              Integrated Live Support             Yes
         ---------------------------------------------------------------
                              Incident Tracking                  Future
         ---------------------------------------------------------------
                              Internal Knowledge Base            Future
         ---------------------------------------------------------------
                              Reporting                           Yes
         ---------------------------------------------------------------

                                       26
<PAGE>

Feature Descriptions

Disk Maintenance         Standard tools to increase the performance of a user's
                         hard drive.

Connection Wizard        Tool that configures a user's computer to use the
                         Internet in addition to initiating, and protecting
                         Internet connectivity.

FirstHelp                FirstHelp is a resource directory that indexes over
                         16,000 Internet resources sorted by product. There are
                         over 2,200 software and hardware products supported.
                         These self-help resources are verified and expanded
                         daily.

Content Database         A significant collection of how-to's, tips, bugs, and
                         tutorials are available to address some of the most
                         common PC support issues. This content is also sorted
                         by product and continues to grow in breadth and depth
                         daily.

Content Filtering        A filtering mechanism allows the selection of products
                         covered by the resources and content to be tailored for
                         each implementation. Each customer may choose a
                         specific subset of products to support for their
                         particular implementation. This reduces the amount of
                         potentially distracting material that end-users might
                         come across when searching for help.

Personalized Help Desk   A personalized help desk engine allows users to select
                         specific products that they use regularly to be part of
                         their personalized help desk. This provides easy "one-
                         click" access to resources for their most often used
                         applications or hardware components. Users can select
                         from any of the products supported by the particular
                         implementation they are accessing but not those
                         excluded from the service (see Content Filtering -
                         above).

Promotion Engine         A customizable context sensitive promotion engine
                         allows promotions, offers, reminders, or other notices
                         to be displayed to end-users when viewing an associated
                         product directory. For example, a user browsing the
                         help directory for Microsoft Excel, might see a notice
                         of an upcoming company sponsored Excel productivity
                         training course.

Relevancy Feedback       When viewing a help resource, users can provide
                         feedback on the usefulness of the resource in solving
                         their problem.

                                       27
<PAGE>

Session History          A log of questions/problems including the resource that
                         solved the problem is maintained and available to users
                         so they can quickly access resources that solved
                         previous problems.

Learning Center          Graphically rich, short tutorials that teach users
                         about aspects of the Internet, common software
                         applications and operating systems.

Email Assist             Answers to technical support inquiries by email within
                         a 4 hour turnaround time by PCsupport.com's Support
                         analysts.

Live Assist              Immediate answers to technical support inquiries in a
                         text-based, real-time interactive chat session with one
                         of PCsupport.com's Support analysts.

Desktop Sharing          Desktop Sharing of a user's desktop over the Internet
                         by one of PCsupport.com's Support analysts.

Telephone Support        Immediate answers to technical support inquiries
                         delivered over the telephone by PCsupport.com's Support
                         analysts.

Enhanced Registration    Enhanced registration provides for customizing the data
                         collected from users when they register. The type of
                         data collected can be configured for each company and
                         does not require coding changes to the system. Data
                         collected can include: personal information,
                         demographic data, system information, or any other type
                         of data.

Data Harvesting          In addition to the Enhanced Registration capabilities,
                         system profiles can be gathered from the users computer
                         during registration using a fully automated data-
                         harvesting component. This component is configurable to
                         gather information from the users machine including:
                         OS, peripherals, applications, network settings,
                         configuration, memory, hard drives, etc.

eCommerce Engine         The eCommerce engine supports multiple subscription
                         based packages at different prices in different
                         currencies. It integrates with the user management
                         system, providing entitlement data for users based on
                         their purchases. It uses PCsupport.com's eCommerce
                         payment gateway to process credit card transactions in
                         real time securely over the Internet using industry
                         standard encryption technology of the highest levels.

                                       28
<PAGE>

License Key Engine       A license key system allows user entitlement to be
                         handled via license keys or promotional codes rather
                         than using the eCommerce engine. Users simply enter a
                         valid key on the PC Support Application to obtain
                         access to the agreed upon services. License keys or
                         promotional codes are easily created by PCsupport.com
                         to distribute to companies as necessary.

Branding Engine          The branding engine allows for customer logos to be
                         added to the PC Support Application easily.


Integrated Live Support  Integrated email, chat and telephone solutions allow a
                         group of agents to deal with both types of requests
                         using a single integrated incident management solution.
                         The live support tools provide the ability to quickly
                         reference a users incident history as well as push
                         helpful content to users (i.e. URL's or KB articles).

Incident Tracking        A holistic incident tracking system allows incidents to
                         persist in the system until they are resolved, which
                         may include a variety of customer interactions or agent
                         activities. Incidents can be assigned to and later
                         transferred among agents. Users can view their own
                         incident history and refer to past case numbers when
                         re-engaging a live support agent. Time spent on each
                         incident activity is recorded and summed when the
                         incident is closed.

Knowledgebase            A knowledgebase that is integrated with the live
                         support tools allows agents to easily and quickly
                         publish knowledgebase articles from scratch or using a
                         live support incident as a catalyst.

Reporting                A variety of reports are available quickly and readily
                         to administrators including: incident data, agent
                         activity data, knowledge base data, and user data.

                                       29
<PAGE>

EXHIBIT E - CALL CENTER / TECHNICAL SUPPORT AGREEMENT


                PCsupport.com TELEPHONE SERVICE LEVEL AGREEMENT
                -----------------------------------------------

Service standards for telephone support as described in clauses 10.1 and 10.3
include:

-----------------------------------------------------------------------
MEASURE                       STANDARD
-----------------------------------------------------------------------
Days of Operation             Monday to Sunday, 52 weeks per year
-----------------------------------------------------------------------
Hours of Operation            24 Hours a day, 7 days a week
-----------------------------------------------------------------------
Service Level                               [ + ]
-----------------------------------------------------------------------
Average Speed of Answer  (ASA)              [ + ]
-----------------------------------------------------------------------
Secondary Service Level                     [ + ]
-----------------------------------------------------------------------
Percent of Calls Answered                   [ + ]
-----------------------------------------------------------------------
Abandon Rate                                [ + ]
-----------------------------------------------------------------------
Average Call Handle Time                    [ + ]
-----------------------------------------------------------------------
First Call Resolution                       [ + ]
-----------------------------------------------------------------------
Percent of Uptime                           [ + ]
-----------------------------------------------------------------------
Sales objectives                            [ + ]
-----------------------------------------------------------------------
Call Quality                                [ + ]
-----------------------------------------------------------------------

Further service standards will be mutually agreed upon by PCsupport.com and
Company, in writing, as required to meet objectives.








______________________
+ Certain portions of this exhibit have been omitted pursuant to a request for
confidential treatment filed with the Securities and Exchange Commission.
Omitted portions have been filed separately with the Securities and Exchange
Commission.

                                       30
<PAGE>

EXHIBIT F -

              NATURE OF SERVICES TO BE PROVIDED BY PCSUPPORT.COM

PCsupport.com shall provide telephone call center services on behalf of Company
and their clients that will include the following:


1.   Recruitment: PCsupport.com is responsible for recruiting suitable
     -----------
     candidates to meet the staffing needs identified by quarterly call volume
     forecasts provided by Company. In certain circumstances, interim, revised
     forecasts will be made verbally, followed up in writing. Full time, part
     time and contract employees will be used. It is mutually agreed that
     PCsupport.com will make every reasonable effort to retain good employees on
     a permanent basis as call volumes and marketing levels dictate.

2.   Training: PCsupport.com will provide appropriate training included in its
     ---------
     base rates (as described in Exhibit B. This training is generic in nature
     and covers the areas of technical support skills, servicing, customer care,
     call centre technology, PCsupport.com indoctrination, communication skills
     etc. Client specific training (product information etc.) is incorporated
     into PCsupport.com modules. Training for proprietary software, customer
     care applications, and other client specific training must be pre-approved
     by Company.

3.   Reporting: PCsupport.com has a reporting group and will provide standard
     ----------
     reports to Company on a monthly basis. These reports include the incoming
     calls analysis, disposition tracking, agent performance and program
     performance reports. Reports above and beyond these standard reports are
     available, but development and distribution of custom reports may take 2-3
     business days to create.

4.   Quality Assurance: The PCsupport.com QA group will randomly monitor a
     -----------------
     minimum of 10% of all calls each month on behalf of Company.

5.   Program Development: An account manager will be assigned by PCsupport.com
     --------------------
     to the Company programs. Using a program management process, PCsupport.com
     will work with Company to properly implement and manage its programs on an
     ongoing basis. Additional resources will be dedicated, as required, to
     deliver required results.

                                       31
<PAGE>

6.   Telephony: Company will own the rights to all 800 numbers set-up by
     ----------
     PCsupport.com. PCsupport.com will transfer the 800 numbers to the carrier
     of choice upon termination of this contract, whether by default or
     expiration. PCsupport.com will be responsible for maintaining the 800
     service, negotiating rates, and will choose the carrier network while this
     contract is in place. All 800 line charges are billed back at cost as
     described in Schedule (D). PCsupport.com will create queuing structures and
     assign skills-based routing paths to support Company, recorded
     announcements (RAN) will be branded and messages must be approved by
     Company. Studio quality announcements may be used for the RAN (upon
     request) and the cost to do this will be billed back directly to Company.

7.   Supervision Ratio : The maximum supervisor-to-agent ratio shall be 8:1.
     -----------------

8.   Hours of operation: This program will normally be operated Monday to
     ------------------
     Sunday, 52 weeks per year, 24 hours per day. Company may request 'after
     hours' or partial coverage and coverage times will be addressed separately
     for those clients.


9.   Development work: PCsupport.com will provide routine development work in
     ----------------
     the form of an information technology officer (IT support, "Help Desk"
     troubleshooting). Ownership of all programming and software related to the
     customer platform, the contact management system, OE and billing systems is
     held by PCsupport.com.

10.  Language capabilities: PCsupport.com will work with Company to provide the
     ---------------------
     necessary language staffing, both parties acting reasonably. PCsupport.com
     will "skills" route all French or Spanish language calls to the top of the
     queue for the bilingual agents. PCsupport.com will be permitted to process
     Company calls from other PCsupport.com call centres or affiliates with the
     written approval of Company on a contingency or "disaster recovery" basis.

13.  Clerical work: Routine clerical work will be provided by PCsupport.com at
     --------------
     no additional charge.

                                       32
<PAGE>

Nature of Internet-delivered Technical Support Services to be Provided

The following shall be provided 24 hours a day, 7 days a week, 365 days a year.
Internet-delivered technical support provided for the Company and its customers
includes but is not limited to:

     i)     Assist customers with the setup of their accounts during the signup
            process. This may or may not entail the customer's use of a signup
            CD.

     ii)    Assist customers with connectivity issues and dialup configuration
            problems for dialup, DSL or ISDN, which are not caused by the
            operating system or faulty/unconfigured hardware.

     iii)   Help customers setup email accounts, email aliases, setup their
            personal web space and change passwords as needed if we are provided
            access to the necessary online tools by the Company.

     iv)    Direct customers with billing inquiries to the Company.

     v)     Signup new customers, including entering sufficient billing
            information in the Company's customer tracking/billing database, as
            well as setup the customer's system, including dialup, email, web
            browser and news.

     vi)    Assist customers with reasonable questions relating to installation,
            configuration and setup of Internet software such as web browsers,
            email programs, news readers and FTP programs.

     vii)   Update Company's customer tracking/billing database with changes
            such as, customer's address, names, plan, usernames, and passwords.

If requested by the Company provide rate and plan information to existing and
potential customers that inquire about Company offerings and attempt to complete
sale and/or obtain contact information for the Company's use.

                                       33
<PAGE>

EXHIBIT G - CALL CENTER / TECHNICAL SUPPORT AGREEMENT


                       COMPANY BUSINESS AND OBLIGATIONS
                       --------------------------------

For the purposes of the agreement, the COMPANY BUSINESS is a (provide
                                                             --------
description of company and services offered).
--------------------------------------------

Customer agrees to contribute to this project in the following areas.  This is
not necessarily a complete list:

     1.   Communications: Customer will provide regular and timely updates on
          ---------------
          all product information changes and potential changes as appropriate.
          Customer will inform PCsupport.com immediately of any known (or
          scheduled) outages or call volume spikes so that PCsupport.com can
          provide appropriate levels of service.

     2.   Forecasts: Customer will provide PCsupport.com with projected new
          ---------
          customer volumes on a quarterly basis so that PCsupport.com can
          forecast future needs and always ensure high levels of service.
          Customer will provide notice to PCsupport.com of changes in forecasts
          based on revised program requirements. PCsupport.com will translate
          these forecasts into reasonable FTE allocations based on achieving the
          Service Levels (Exhibit C).

     3.   Training: Customer will provide materials, input, guidance and
          ---------
          assistance with the PCsupport.com training program.

     4.   Constructive feedback: PCsupport.com will welcome Customer feedback on
          ----------------------
          PCsupport.com's call centre management techniques, performance and
          results. A long-term relationship requires active 2-way
          communications. PCsupport.com will also provide feedback based on its
          relevant experience, subject to any prior, present, or future
          confidentiality or non-disclosure agreements that may assist Customer
          in improving its products and services. This feedback may be verbal or
          written.

     5.   Involvement in Quality process: Customer will work with
          -------------------------------
          the PCsupport.com Quality Group to criteria, identify trends, to
          highlight training requirements, and to provide appropriate feedback
          to the call centre floor.

                                       34