<PAGE>

                                                                   EXHIBIT 10.35


Brian McAdams,                                                07 September 2000
MyHelpdesk, Inc. ("MHD")

Dear Brian:

In response to many telephone conversations over the past few days, we are
pleased to present a conditional offer for your consideration, as outlined
below.

     1.   PCsupport.com will acquire of all the assets, including all of the
          software, contracts, documentation, know-how, show-how and
          intellectual property of every kind developed by the Principals or
          employees of MHD while employed by MHD. PCsupport.com will assume
          liabilities and contingent liabilities as disclosed by MHD, not
          including any bridge funding provided by the investors, nor any
          shareholder loans.
     2.   PCsupport.com will issue to MHD 1,500,000 common shares of
          PCsupport.com ("Base Shares") to be issued as follows:
          a.   1,250,000 at Closing,
          b.   250,000 one year from Closing, less the value of any material
               deficiency in the assets acquired, and less the value of any
               material undisclosed liabilities; valued for this purpose at
               $2.00 per share.
     3.   All common shares of PCsupport.com referenced in number 2. above will
          be registered at the time the company becomes listed on a major stock
          exchange (e.g. NASDAQ Small Cap, National Markets) or one year after
          Closing, which ever comes first, and subject to the same lock-up
          periods as the principal shareholders of PCsupport.com. If the shares
          referenced in section 2b above are issued prior to one year after the
          Closing, such shares will be held in escrow until such one year period
          has expired and will still be subject to cancellation pursuant to
          section 2b above.
     4.   A pool of options on PCsupport.com common stock will be issued to the
          founders and employees of MHD, according to PCsupport.com's Stock
          Option Plan, who become employees of PCsupport.com, commensurate with
          options awarded to PCsupport.com employees in similar positions.
     5.   Prior to the Closing, PCsupport.com and MHD will agree upon a budget
          to develop the MHD business for the ensuing twelve months.
     6.   PCsupport.com will assume the on-going costs of maintaining the
          business of MHD effective September 1, 2000 through to the Closing or
          the cancellation of this offer to acquire, to a maximum of $100,000
          per week calculated on a cumulative basis.
     7.   MHD will negotiate exclusively with PCsupport.com for the next 30 days
          with respect to any sale of its assets or businesses. MHD will not
          negotiate, initiate, or discuss any offer during such period, while
          PCsupport.com performs due diligence on MHD's assets, employees and
          business, broadly defined. MHD will not incur any further liabilities
          in excess of $5,000 in aggregate, other than those incurred in the
          normal course of business, without the prior written consent of
          PCsupport.com during

<PAGE>

          the next 30 days or until PCsupport.com cancels its offer.
          PCsupport.com may cancel its offer without further liability if it is
          unable in its sole discretion to satisfactorily complete its due
          diligence during such period. In such event, all funding provided by
          PCsupport.com to MHD will be converted into a senior debenture ranking
          ahead of all other debt, and bearing interest at 1% per month
          compounded.
     8.   PCsupport.com agrees that it will keep confidential and will not
          disclose, divulge, or use for any purpose other than evaluation of
          MHD, any confidential, proprietary or secret information which it may
          obtain MHD, unless such information is known, or until such
          information becomes known, to the public without fault by
          PCsupport.com, is independently obtained by PCsupport.com without
          violating any obligation of confidentiality to MHD or is independently
          developed by PCsupport.com; provided, however, that PCsupport.com may
          disclose such information to its attorneys, accountants, consultants
          and other professionals to the extent necessary to obtain their
          services in connection with the transactions contemplated by this
          offer, subject to the agreement of such party to keep such information
          confidential as set forth herein.
      9.  Except for paragraphs 6-8 and this paragraph 9 (which paragraphs will
          be binding upon MHD and PCsupport.com in accordance with their
          respective terms), this offer will not be binding upon the parties
          hereto. Except as set forth in such paragraphs, legally binding
          obligations between or among either of the parties hereto concerning
          the transactions described herein will be created only through
          execution and delivery of the definitive purchase agreement and the
          documents described therein.
      10. Any definitive offer to consummate the acquisition contemplated herein
          will be subject to the approval of the Board of Directors of
          PCsupport.com and regulatory approval and requirements. The definitive
          purchase agreement will contain customary representations and
          warranties by MHD and PCsupport.com.
      11. This offer is open for acceptance until Thursday, September 7, 2000 at
          8:00 PM Pacific Time.


Sincerely,
PCSUPPORT.COM, INC.



/s/ Mike McLean, CEO



Accepted:
MYHELPDESK.COM


Per: /s/ Brian McAdams                                  Date: 08 September 2000
     -----------------