---

---

Exhibit 4.(a).22

(not
an official translation-for convenience only)



The State of Israel
 Ministry of Communications
 General License for Partner Communications Ltd. for the Provision of
 Mobile Radio Telephone (MRT) Services using the Cellular Method

# Amendment No. 45

By virtue of the powers of the
Minister of Communications under Article 4 (e) of the Communications Law
(Telecommunications and Broadcasts), 5742-1982, that have been delegated to us, by all our
other powers under any law and after having given Partner Communications Company
Ltd. (hereinafter: Partner) the opportunity to present their
arguments regarding this matter, we hereby amend the General License for the provision of
mobile radio telephone (MRT) services using the cellular method granted to Partner on 7
April 1998, as follows:

# Amendment of Article 2

| | 1. | After
the definition Subscriber,shall come the definition:
| | -- | ------------------------------------------------------------

| |  | Business
| | - | ---------

| | Subscriber | a
Subscriber that is one of the following: (a)         a corporation, as defined in the Interpretations Law, 1981;
(b)        government ofifces and other quasi-governmental offices;
(c)        a licensed dealer except for an exempt dealer;
(d)      a body that was incorporated in a law or by law
| | ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 2. | Addition
of Article 56A
| | -- | -----------------------

| | After
Article 56, shall come:
| | -----------------------------

|56A | The Commitment Period in the Subscriber Agreement
|---- | -------------------------------------------------

|56A.1 | If
the Licensee signs a Subscriber Agreement with a Subscriber that is not a Business
Subscriber, that includes a commitement, ther commitment period shall not exceed eighteen
(18) months;
|----- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | For
this Article, commitment-the commitment of a Subscriber to
| | ----------------------------------------------------------------

# Amendment of Article 19

| | 3. | In
article 19.1, instead of the words agreement shall come the
          agreement.
| | -- | ---------------------------------------------------------------------------------------

# Amendment of Article 20

| | 4. | Instead
of article 20.1, shall come:
| | -- | ------------------------------------



---

---

| |  | 20.1 | Details regarding the legal entity of the licensee, its incorporation, the parties
controlling it,those who have considerabe influence over it, interested parties
in it, officers in it are detailed in Annex A of the license; the licensee shall provide
the director annually at the beginning of March, with an updated Annex A.
| | - | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# Amendment of the
headline of Chapter D part 4

| | 5. | Instead
of the title of part 4 in Chapter D shall come
| | -- | -------------------------------------------------------

| | Chapter
D- Tests and Maintenance
| | ----------------------------------

# Replacement of articles 49
to 54

| | 6. | Instead
of articles 49 to 54 shall come:
| | -- | ----------------------------------------

| |  | 49. | Definitions
| | - | --- | -----------

| | In
this section:
| | ----------------

| | periodic test  | test of the network or any other part of it that is conducted in
accordance with the provisions of the license, at fixed intervals and at least annually;
| | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------

| | special test  | test of the network or any part of it that is conducted due to a
maintenance or repair activity, following an electromagnetic disturbance, a malfunction,
complaint review, technology change, engineering change plan etc.
| | ---------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | routine test  | testing of the network or any part of it that is conducted on a
regular basis.
| | ---------------- | ------------------------------------------------------------------------------

| | 50. | Execution
of Tests
| | --- | ------------------

| | 50.1 | The
licensee shall carry out periodic tests of the MRT system, and shall submit the results
of the test upon the directors request within 30 days from the day of the request.
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 50.2 | The
licensee shall establish and operate an inspection system for constant monitoring of the
networks performance and its intactness and shall conduct on a regular basis
routine tests of the network or any part of it, as needed.
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 50.3 | The
licensee shall conduct routine tests regarding the quality of service as detailed in
Annex E, and the relevent standards of the ITU-T, and shall provide the results of the
tests upon the directors request, within 30 days from the day of the request.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

| | 50.4 | The
director may instruct the licensee to conduct a special test; the licensee shall perform
the said test in a manner and at a time to be advised by the director and shall submit
the results to the director.
| | ---- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 50.5 | The
director or anyone else authorized on his or her behalf shall be allowed to perform the
test themselves, if in their opinion it is required, the licensee shall allow the
director or anyone else authorized on his or her behalf, after prior coordination, access
to installations and equipment and shall put at their disposal their testing equipment
and professional manpower employed by the licensee.
| | ---- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 51. | Test,
Fault and Maintenance Log
| | --- | -------------------------------

The
licensee shall maintain a test, fault and maintenance log (hereinafter  maintenance
log), in which details of the faults and tests of the network shall be
recorded.

The
licensee shall keep the maintenance log, shall allow the director or anyone authorized on
his or her behalf to see the log at any time, to check it, copy it in any manner and to
pass it to the director upon his demand.

| | 52. | Repair
of Faults and Defects
| | --- | ----------------------------

The
director may, after giving the licensee sufficent opportunity under the circumstances to
present its arguments, notify the licensee in writing of faults and defects that he found
and that harm the grade of service for subscribers, the level of survivability and back
up of the network, damage to the level of security or interference with the other systems
that operate properly, based on tracking the networks performance, including
through subscriber complaints, tests he carried out or based on test reports, documents
and information provided to him by the licensee.

The
director may instruct the licensee of the dates that the defects and malfunctions must be
repaired.

If
the licensee receives such notification, it must notify the director within the time set
forth in the directors notice of the repair of the defects and malfunctions,
detailed as per the directors request.

| | 53. | deleted
| | --- | -------

| | 54. | deleted
| | --- | -------

# Amendment of Chapter E
part A

| | 7. | After
          the caption of part A in Chapter E, instead of artciles 55-58, shall come:
| | -- | ------------------------------------------------------------------------------------------



---

---

| |  | 55. | The subscriber agreement
| | - | --- | ------------------------

| | 55.1 | The
licensee shall prepare a format for a subscriber agreement that it intends to offer its
subscribers, and shall submit it to the director upon his demand.
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 55.2 | The
terms of the subscriber agreement shall not contradict, explicitly or implicitly the
provisions of any law or the license; the aforesaid is not meant to prevent changes to
the provisions of the subscriber agreement, that benefit the subscriber as compared to
the provisions of the law or the license.
| | ---- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 55.3 | The
subscriber agreement shall be in writing and shall be in a clear and easy manner to read
and understand, and shall state clearly any condition or restriction regarding the
subscribers right to terminate the subscriber agreement or regarding the licensees
duties towards the subscriber; any stipulation in the subscriber agreement shall be
stated clearly and not only by reference.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | For
this article- writing-including an electronic document that can be saved and
reconstructed by the subscriber.
| | -------------------------------------------------------------------------------------------------------------------

| | 55.4 | The
subscriber agreement shall clearly include, among other things, the following:
| | ---- | ----------------------------------------------------------------------------------

| | (a) | The
service conditions for the subscriber, including gauges of quality of
               service to customers and subscribers as set forth in article 2 in Annex E;
| | --- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (b) | The
termination conditions of the licensees services or the conditions for
               discontinuing service;
| | --- | -----------------------------------------------------------------------------------------------------------------

| | (c) | The
service tariffs of the licensee that the subsciber joined updated to the day
               of the agreement, including the date and conditions for the termination of
the                tariff plan;
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (d) | The
limitation regarding the amount of interest for late payment, linkage
               differentials and collection expenses as set forth in article 80.3;
| | --- | ------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (e) | The
condition for changing the tariff of a service that the subscriber has
               joined, as set forth in article 78.1;
| | --- | -------------------------------------------------------------------------------------------------------------------------------

| | (f) | The
details set forth in articles 61 and 61A regarding a person responsible for
               handling the publics complaints and for settling disagreements;
| | --- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

| | (g) | A
condition that states that in case of a contradiction between the provisions
               regarding the tariffs and the service packages that are detailed in the
               agreement and the provisions of the license regarding this matter, the
               provisions of the license shall prevail;
| | --- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (h) | A
notice regarding the directors authority to instruct the licensee to
               change the subscriber agreement, and clarification that the subscribers
               signing a subscriber agreement with the licensee constitutes agreement to
said                changes.
| | --- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 55.5 | The
licensee shall deliver a copy of the subscriber agreement and the annexes to the
subscriber.
| | ---- | ------------------------------------------------------------------------------------------------

| | 56. | Changes
to the Subscriber Agreement
| | --- | -----------------------------------

| | 56.1 | The
director may instruct the licensee to change the subscriber agreement, after having given
the licensee an opportunity to present their arguments.
| | ---- | -----------------------------------------------------------------------------------------------------------------------------------------------------

| | 56.2 | If
the subscriber agreement shall be amended in accordance with the directive of the
director or in accordance with a decision of the court for standard contracts, if the
agreement has been submitted to the court for its approval, the relationship between the
subscriber and the licensee shall be done in accordance with the amended subscriber
agreement, from the date of the amendment.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 56.3 | The
provisions of article 55 shall apply, with the necessary changes, when the format of the
subscriber agreement is amended by the licensee.
| | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------

| | 57. | deleted
| | --- | -------

| | 58. | deleted
| | --- | -------

# Amendment of Article 60

| | 8. | After
article 60.5 shall come:
| | -- | ------------------------------

| | 60.6 | The
licensee shall not supply, with consideration or without, any of its services that the
subscriber has not specifically requested, except for a service provided free of charge
to all subscribers, and shall not allow the provision of a service of a service provider
that the subscriber has not specifically requested to receive;
| | ----- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | For
this matter, service provider-a provider of a service through the network and
the payment for the service is done through the telephone bill.
| | ----------------------------------------------------------------------------------------------------------------------------------------------------



---

---

# Amendment of Article 61

| | 9. | Instead
of article 61 shall come:
| | -- | ---------------------------------

| | 61. | Complaints Officer
| | ---- | ------------------

| | 61.1 | The
licensee shall appoint a person to be responsible for handling complaints of the public
(compliants officer) whose duties will be as follows:
| | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------------

| | (a) | to
check subscriber complaints, including someone requesting to receive a
               service offered, regarding services of the licensee;
| | --- | ---------------------------------------------------------------------------------------------------------------------------------------------

| | (b) | to
clarify subscriber complaints regarding bills that the licensee has submitted
               and to settle them.
| | --- | -------------------------------------------------------------------------------------------------------------------

| | the
complaints officer shall respond in writing to said complaints submitted in writing.
| | ----------------------------------------------------------------------------------------

| | 61.2 | The
 complaints  officer  shall  act in  accordance  with the  policy  outlined  by the
 licensee's                            management.
| | ---- | ------------------------------------------------------------------------------------------------------------------------------------------

| | 61.3 | The
licensee shall provide the complaints  officer with all the assistance  required to
fulfill his                            duties.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------

| | 61.4 | The
licensee shall notify every subscriber of the option to submit a complaint to the
complaints officer, his authority and the various methods of applying to him. The content
of this sub-section shall be included in the subscriber agreement, in the bill sent to
the subscriber and on the website of the licensee.
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 61A. | Dispute
Settlement
| | ---- | ------------------

| | 61A.1 | The
subscriber agreement sall state that all disagreements that arise between the licensee
and a subscriber, regarding the interpretation or implementation of the subscriber
agreement, shall be assigned to arbitration to the licensees complaints officer.
| | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 61A.2. | The
subscriber agreement shall state that an application to the complaints
               officer in accordance with article 61.1A, shall not:
| | ------ | ----------------------------------------------------------------------------------------------------------------------------------------------

| | (a) | prevent
the subscriber from bringing the matter before the appropriate court;
| | --- | -----------------------------------------------------------------------------

| | (b) | derogate
from the authority of the licensee to act in accordance with the
               provisions of article 72 regarding termination or disconnection of service
as a                result of a breach of the subscriber agreement.
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# Amendment of Article
65A.9

| | 10. | In
Article 65A.9, instead of Applications and Subscriber Report as set
               forth in Article 104 (b)" shall come harassing subscribers as
set                forth in Article 104.4(i)".
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

# Amendment of Article 67A

| | 11. | In
sub section 67A.8 (b), the words and magnetic sticker- shall be
          deleted.
| | --- | ---------------------------------------------------------------------------------------

# Deletion of Article 67B

| | 12. | Article
67B shall be deleted.
| | --- | -----------------------------

# Amendment of Article 67C

| | 13. | Instead
of Article 67C, shall come:
| | --- | -----------------------------------

| |  | 67C. | Service File
| | - | ---- | ------------

| | 67C.1 | If
the licensee wishes to activate a service that is included in the list of services listed
in the First Appendix and titled future, it shall notify the director in
writing no later than thirty (30) days before the date it intends to begin supplying the
service.
| | ----- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.2 | If
the licensee wishes to activate a new service that is not included in the list of
services listed in the First Appendix that it intends to supply to any of their service
receipiants, it shall notify the director in writing no later than thirty (30) days
before the the date it intends to begin supplying the new service.
| | ----- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.3 | The
director shall notify the licensee within thirty (30) days of receipt of the notice of
the licensee as set forth in Articles 67C.1 and 67C.2, if it is allowed to begin
supplying the service or if it needs to submit a service file for the directors
approval, as a condition for beginning the service.
| | ----- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.4 | The
licensee shall submit a service file for the directors approval upon his demand; if
the licensee shall not submit a service file upon the directors demand, or if the
director does not approve the service file, the licensee shall not begin supplying the
service.
| | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.5 | The
directors decision regarding the service file submitted to him shall be given
within sixty (60) days from the day that the licensee submitted to the director all the
required documents and information for the approval of the service file. In special
cases, the director may extend the dates set forth in this article, in a written and
detailed notice to the licensee.
| | ----- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.6 | The
director may require the licensee to submit for his approval a service file for an
existing service, that does not require a service file, and he may also require the
licensee to submit for his approval a new service file for a service for which a service
file has already been approved.
| | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

| | 67C.7 | The
service file shall be submitted to the director in a format and at a time set forth by
the director and shall include ,among other things, provisions regarding the
following:the name of the service, a detailed description of the service and the supply
method, the service tariff, an engineering description, and all in accordance with the
First Appendix; the director may advise of additional details that should be included in
the service file.
| | ----- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.8 | If
the service file is approved, the licensee shall supply the service in accordance with
the conditions of the approved file and the approved service file shall be considered an
integral part of the license.
| | ----- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.9 | The
licensee shall publish the approved service file, with the details and in a manner set
forth by the director, and the director may publish it himself, as long as he does not do
so until after the licensee begins supplying the service. The notice to the public shall
not include information that are trade secrets, that have been noted by the licensee and
attached as a separate annex marked as trade secrets to the service file.
| | ----- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67C.10 | Each
new service file that the licensee shall begin supplying in accordance with this article,
will be considered part of the First Appendix; the director shall update the Appendix
from time to time.
| | ------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 67.11C | The
provisions of this article shall apply with the necessary changes for tests by means of
the network of the licensee.
| | ------ | -------------------------------------------------------------------------------------------------------------------------

# Amendment of Article 77

| | 14. | Article
77 shall be deleted.
| | --- | ----------------------------

# Amendment of Article 78

| | 15. | Instead
of article 78 shall come:
| | --- | ---------------------------------

| |  | 78 | Tariff Changes
| | - | -- | --------------

| | 78.1 | Subject
to the above-mentioned in article 75, the licensee may change the tariff of any service
or packages of services (hereinafter in this article service),
set by itself as long as:
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (a) | it
shall submit to the director a written notice, before the tariff comes into
               effect, detailing the new tariff;
| | --- | -------------------------------------------------------------------------------------------------------------------------------

| | (b) | it
shall give prior written notice to every subscriber that joined the service;
               despite the afore-mentioned, for the matter of reduction, a notice to the
               subscriber can be given up until a month after the reduction.
| | --- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | For
this section, change any change to a tariff that can result in an
increase or decrease in payment before V.A.T that a subscriber must pay for services of
the licensee.
| | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

# Amendment of Article 80

| | 16. | Article
80.2 shall be deleted.
| | --- | ------------------------------

# Amendment of Article 95

| | 17. | In
sub article 95.1 (l) shall be deleted.
| | --- | -----------------------------------------

# Replacement of Articles
103-106

| | 18. | Instead
          of articles 103 until 106 shall come:
| | --- | -------------------------------------------------------

| |  | 103. | Obligation to Submit Reports
| | - | ---- | ----------------------------

| | 103.1 | The
licensee shall submit to the director the reports detailed in this license, in a format
and on the dates set forth in this section.
| | ----- | ---------------------------------------------------------------------------------------------------------------------------------------

| | 103.2 | Each
report should reflect the correct and relevent facts regarding the subject of the report
so that they are updated to the report period.
| | ----- | --------------------------------------------------------------------------------------------------------------------------------------------

| | 103.3 | A
report should be submitted in two (2) copies, printed and formattted in a manner that is
easy to read and will bear the date of its compilation and the signature of the licensee
or anyone that has been authorized to do so; the report should be submitted in a format
to be advised by the director, including regarding the contents, the structure and the
method of submission of the report.
| | ----- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 103.4 | The
director may require the licensee to redraft or supplement a report it has submitted,
including in cases where the director has found that it is lacks necessary details or
other details that in the directors opinion the licensee should have included in
the report.
| | ----- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | 104. | Types
of Reports and their Submission Date
| | ---- | ------------------------------------------

The
licensee shall submit to the director upon his request or at least annually, at the end
of the calender year, and no later than ninety (90) days, the annual reports that
describe the activities during the period from the month of January until the month of
December, of the previous year:

| | (a) | An
audited financial statement signed by an accountant,
| | --- | -------------------------------------------------------

| | (b) | A
subscriber report, including the following data:
| | --- | --------------------------------------------------

| | (1) | The
amount of private and business subscribers as well as post-paid and pre-paid
               subscribers.
| | --- | ------------------------------------------------------------------------------------------------------------



---

---

| | (2) | The
scope of income in the segmentation set forth in sub-article (1), so that
               the income from interconnect appears separately for each one, and in
addition, a                division according to airtime and value added services.
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (3) | A
report regarding use of frequencies in accordance with Chapter 4 section C.
| | --- | -----------------------------------------------------------------------------

| | (4) | Annex
A- The Licensees Details updated, at the beginning of
               the month of January, as detailed in article 20.1;
| | --- | --------------------------------------------------------------------------------------------------------------------------------

The
licensee shall submit to the director on a quarterly basis, and no later than one month
after the end of the quarter, the following reports:

| | (a) | A
reviewed quarterly financial statement, signed by an accountant;
| | --- | ------------------------------------------------------------------

| | (b) | A
reviewed quarterly income report, signed by an accountant, that includes all
               of the income that bears royalty payments;
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------

| | (c) | A
traffic report-in a format to be advised by the director.
| | --- | -----------------------------------------------------------

The
licensee  shall  submit to the  director a report for  extraordinary events, as set forth
in regulation 8 of the Supervision Regulations.

The
licensee shall submit to the director the following reports, upon his request:

| | (a) | A
report regarding the infrastructure developments of the network;
| | --- | ------------------------------------------------------------------

| | (b) | A
fault report- that contains a summary of the network faults, details of the
               amount of faults and the accumulated time of each type of fault, an
analysis of                the faults and details of the steps taken to rectify them;
| | --- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (c) | A
quality of service report-an analysis of the licensee meeting the requirements
               in articles 49 through 51 and Chapter E the level of service for a
subscriber,                during the period of the report;
| | --- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (d) | A
complaint report- that contains details of all the written complaints that
               were submitted by subscribers regarding service including the subject of
the                complaint, the dates it was received and was responded to in writing,
the manner                in which it was handled, and details of the actions of the
complaint officer;
| | --- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



---

---

| | (e) | Details
of the licensees tariffs;
| | --- | ----------------------------------

| | (f) | An
updated engineering plan;
| | --- | ----------------------------

| | (g) | A
lien report- the licensee shall report immediately to the director in any case
               of an attachment or lien on one of the licensees assets or in case
of a                lien on the means of control in the licensee, exercise of such a lien
or                termination of any right of the licensee over the asset;achment or lien
on one                of the licensees assets or in case of a lien on the means of
control in                the licensee; exercise of such liens or termination of any
right of the licensee                over the asset; In addition, the licensee shall
submit to the director, upon his                request, a report that sets out all of
the afore-mentioned liens.
| | --- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (h) | A
subscriber summary report, income and minutes according to private and
               business subscribers, and in each category-a division of subscribers
according                to plans priced as all inclusive tariff and
subscribers in plans                priced separately for payment of airtime and
interconnect, in a                format to be advised by the director;
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (i) | A
harassing subscriber report as set forth in article 65A.9;
| | --- | ------------------------------------------------------------

| | (j) | Any
additional data that should be required in order to supervise the activities
               of the licensee as well as any necessary information that the office
requires in                order to administer telecommunication matters.
| | --- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The
director may add or remove periodic, quarterly or annual reports as well as require the
licensee to submit special reports, as advised.

| | 105. | Notificat
of a Defect
| | ---- | ---------------------

Should
the director find defects or deficiencies in the licensees activities, he shall
notify it in writing.

Should
the licensee receive such a notification, it shall submit to the director within thirty
(30) days from the day the notification was received, its response that will contain
details of the steps taken for repair and of the said defects.

| | 106. | Deleted
| | ---- | --------

# Amendment of Article 108

| | 19. | Article
108.2 (c) Annex C-Maintenance Procedures; shall be deleted
| | --- | --------------------------------------------------------------------



---

---

# Amendment of the First
Appendix

| | 20. | After
article 1.3 of the First Appendix, shall come,
| | --- | ----------------------------------------------------

| | 1.4 | The licensee shall include in the service file at least the following details:
| | ---- | ------------------------------------------------------------------------------

| | a. | Name
of the Service:name of the service, including the commercial name           of the
service and a general description of the service.
| | -- | -----------------------------------------------------------------------------------------------------------------------------------------

| | b. | Detailed
Description of the Service:including:
| | -- | ----------------------------------------------

| | Is
this a new service/expansion of an existing service/combination of services/is
there a need for preliminary test;
| | --------------------------------------------------------------------------------------------------------------------

| | The
manner of operation of the service;
| | ---------------------------------------

| | Date
of commencement of the service;
| | ------------------------------------

| | Availability
and gauges for quality of service;
| | -----------------------------------------------

| | Support
centers;
| | ----------------

| | Service
price;
| | --------------

| | The
target clientele of the service;
| | ------------------------------------

| | The
manner of ordering the service;
| | -----------------------------------

| | The
process of connecting to the service;
| | -----------------------------------------

| | The
ramifications or influences of this service on other services.
| | ------------------------------------------------------------------

| | c. | Engineering
Description
| | -- | -----------------------

| | A
description and  diagram of the system;
| | -----------------------------------------

| | Handsets-target
equipment for receipt of the service;
| | -----------------------------------------------------

| | d. | Miscellaneous
| | -- | -------------

| | The
need for number portability
| | -------------------------------

| | necessary
coordinations with the licensee or other factors.
| | ------------------------------------------------------------

# Deletion of Annexes C
and D

| | 21. | Annex
C-Maintenance Procedures in the Second Appendix, shall be           deleted.
| | --- | ------------------------------------------------------------------------------------

| | 22. | Annex
D-Uniform Subscriber Agreement  in the Second Appendix, shall           be deleted.
| | --- | -------------------------------------------------------------------------------------------

# Amendment of Annex E

| | 23. | In
Annex E-Minimum Requirements and Level of Service to Subscriber           in
the Second Appendix, at the end shall come:
| | --- | -----------------------------------------------------------------------------------------------------------------------------

| |  | 2.4 | Gauges for handling consumer complaints
| | - | --- | ---------------------------------------

| | (a) | The
level of handling complaints in writing-the response times to the complaints
               shall be no more than 14 working days, and 5% of the applications should
be                answered within one month.
| | --- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| | (b) | Gauges
for the quality of service for service centers-
| | --- | ------------------------------------------------------

| |  | 90%
of the applications should be handled directly by the service representatives, until
resolved.
| | - | --------------------------------------------------------------------------------------------------

| |  | No
more than 10% of the applications, of which some will arise from the escalation of
complaints, should be referred to higher levels.
| | - | --------------------------------------------------------------------------------------------------------------------------------------



---

---

| | (c) | Applications
that will be handled by the higher levels-in any case where the                reply of
the person responsible for handling consumer complaints does not                satisfy
the applicant, the application shall be referred to the management level
               that will re-examine the application and will directly respond to the
applicant.                In any case, the applicant shall receive an answer within
thirty days from the                date of his application.
| | --- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# Commencement

| | 24. | This
amendment shall become effective no later than 15.3.2007
| | --- | -------------------------------------------------------------

(11 February 2007)

| |                                         |                                     
| | --------------------------------------- | ------------------------------------
| | (sgd)                                   | (sgd)                               
| | ____________________Mordechai Mordechai | ____________________Haim Giron, Adv.
| | Director-General                        | Senior Deputy Director-General,     
| |                                         | Engineering and Licensing           



---

---