|Study Partners                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | Team Members                                                                                                                                                                                                                                                                                                                                                                                                                                                  
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|
|Defense Commissary Agency
Federal Express Corporation
GTE Directories Corporation
Nordstrom
Portland VA Medical Center                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | The Ritz-Carlton Hotel Company
Social Security Administration
Ultimate Support Systems, Inc.
USAA
U.S. Department of Agriculture                                                                                                                                                                                                                                                                                                                              
|
|Robert H. Baker, *Defense Commissary Agency*
Kathleen Bailey, *Environmental Protection Agency*
Paul Dzierzynski, *U. S. Patent and Trademark Office*
Aldolphus Gaines, *Office of the Inspector General,**Department of the Treasury*
Brad Gee, *Federal Aviation Agency*
Karl Glasbrenner, *Defense Intelligence Agency*
Terrence Graham, *Department of Veterans Affairs*
Margaret West Guenther, *U. S. Department of Education*
Art Koines, *Environmental Protection Agency*                                                                                                                                          | Sheldon Lehner, *Immigration and Naturalization* *Service, Department of Justice*
Paige Lowther, *Department of Veterans Affairs*
Maynard Malabey, *Social Security Administration*
M. Neil Masson, *U.S. Patent and Trademark Office*
Stephen C. Moore, *U. S. Department of Education*
Patricia Novak, *National Cemetery System,**Department of Veterans Affairs*
Steve Randol, *Defense Commissary Agency*
Julie Spyres, *Environmental Protection Agency*
|PRESIDENT CLINTON'S EXECUTIVE ORDER 12862"Setting Customer Service Standards"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
|Identify customers who are, or should be, served by the agency.Survey customers to determine the kind and quality of services they want and their
level of satisfaction with existing services.Post service standards and measure results against them.Benchmark customer service standards against the best in business.Survey front-line employees on barriers to, and ideas for, matching the best in
business.Provide customers with choices in both the sources of service and the means of
delivery.Make information, services, and complaint systems easily accessible.Provide means to address customer complaints.