**GAO-10-445**                      Published: Apr 30, 2010. Publicly Released: Apr 30, 2010.                  

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## Highlights

The Veterans' Benefits Improvement Act of 2008 (P.L. 110-389) mandated that GAO evaluate the Department of Veterans Affairs VA training for disability claims processors. This report answers the following two questions: (1) How appropriate is the training provided to experienced disability claims processors? (2) How adequate is the Veterans Benefits Administration's (VBA) monitoring and assessment of this training? To address these questions, GAO conducted a web-based survey of a nationally representative sample of claims processors, interviewed VBA headquarters and regional office officials, and reviewed VBA training material, relevant federal statutes, regulations, and court cases.

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Dan Bertoni
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## Topics

Veterans

Claims processingCompensation claimsDisability benefitsEligibility determinationsEmployeesEvaluationInternal controlsMonitoringPension claimsRequirements definitionStaff utilizationSurveysTraining utilizationVeterans benefitsVeterans disability compensationVeterans pensionsVeterans' medical care