Employee/Family 

Support Services

Federal Law Enforcement Training Centers

A road map to assist FLETC employees and families 

navigating difficult circumstances.

Version 1.5

HCO & Office of

Personnel Management

Veteran Affairs

Federal Employees 

Retirement System

Thrift Savings Plan

Employee Assistance 

Program

Federal Employees’ 

Group Life Insurance 

HCO/OPM

FEGLI

VA

FERS

TSP

EAP

CISM Critical Incident Stress 

Management

Employee and Family 

Support Services
Summary Table of Contents

Employees experiencing long term illness, incapacitation, 

and/or death can require unique or specialized support. 

The Federal Law Enforcement Training Centers (FLETC) 

is dedicated to providing employee and family support 

services in the event of a family crisis. 

Follow us on: https://www.fletc.gov
Several programs may provide survivor benefits to your family 

and loved ones in the event of your incapacitation or death. 

In preparing your family for a traumatic event or crisis to the 

family, the FLETC Human Capital Office (HCO) encourages you 

to keep your designation of beneficiary forms up-to-date for the 

following: 

Federal Employees Retirement System (FERS)

Thrift Savings Plan (TSP)

Federal Employees Group Life Insurance (FEGLI)

Unpaid Compensation

Note: You may update theses forms by accessing the hyperlink 

above.

If there is no designation of beneficiary forms on file in your 

eOPF, survivor benefits will be paid based on a statutory order 

of precedence. You may view the order of precedence at the 

hyperlink provided. 

In advance of such an event, please be mindful of your family 

and loved ones. The last updated beneficiary form will be found 

in your eOPF. This will be the form that is used by HCO for the 

surviving family member(s).

Preparing your Family

 in the Event of a Crisis

1

You should also be sure to do the following in preparation of an 

unfortunate event:

1. Make sure your Emergency Contacts Information is up to 

date with your immediate supervisor.

2. Provide your family members with the name and phone 

number of your immediate supervisor.

3. Make sure your family members know the location of 

important documents such as your: 

Living Will

Will

Copy of current designation of beneficiary form; 

FEHB Election

FEGLI Election

Current bank information

Any financial documents needed in the event of an 

emergency

Copy of a Power of Attorney designation

Best Practice: Secure important document in a safe or fire-proof 

container. 

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c. When available the Benefits Specialist will initially 

need the following:

Three (3) copies of the Certified Death 

Certificate

Certified copy of the marriage certificate 

(if applicable)

Certified copy of the Divorce Decree 

(if applicable)

2. You will be contacted by the assigned Benefits Specialist to 

explain eligible benefits.

3. The Benefits Specialist will provide the necessary 

documents for the Suvivor’s Benefit package. 

4. See Surviving Family Members Assistance Programs, 

Section 3, for information on programs specific to 

psychological, emotional, physical, and spiritual wellness.

Information for Surviving 

Family Members

2

If you are reviewing this information as a surviving family member 

of a Federal Law Enforcement Training Centers employee, FLETC 

offers its deepest condolences to you and your family. 

We realize this is a difficult time. Therefore, this information is only 

intended to help alleviate your concerns and make you aware of 

information that you will receive in a more personal contact from 

the FLETC Human Capital Office (HCO) Employee’s Benefits Team. 

It’s likely FLETC HCO has already reached out to you or the 

designated beneficiary for your loved one. In either case, you 

should know that the HCO Benefits Team will be available at your 

convenience to walk you through preparing the documents that 

will be used to provide eligible survivor benefits.

1. HCO Benefits Team Contact Info.

 Phone: (912) 267-2289

 Email: #FLETC-HCO WRB@FLETC.DHS.gov

a. Your information will be requested by a FLETC 

Benefits Specialist 

b. In preparing for the call with the Benefits Specialist, 

please have your loved one’s date of death (and 

Power of Attorney if you are not the designated 

beneficiary for your loved one). 

Follow us on: https://www.fletc.gov
Follow us on: https://www.fletc.gov

s 

 

Surviving Family Members 

Assistance Programs

3

Critical Incident Stress Management Program (CISM)

The CISM program supports the psychological, emotional, physical, 

and spiritual wellness of staff, students and their families by offering a 

comprehensive Critical Incident Stress Management (CISM) Program. 

CISM Contact Info.

 Main Office (912) 267-2633

 1 (877) 235-7337 (24 hours-a-day)

Employee Assistance Program (EAP)

The Employee Assistance Program provides an array of services to 

employees and their family members. The services provided can help 

to address and work through any personal or workplace challenges.

EAP Contact Info.

1 (844) 725-7619 (24 hours-a-day)

Peer Support Program (PSP)

The PSP is a comprehensive, needs-based response for individuals 

and groups experiencing personal and/or professional distress. 

The purpose is to mitigate the harmful effects of stress for those 

seeking assistance in coping with life’s adjustments.

PSP Contact Info. 

(912) 261-4504

SAMHSA’s National Helpline is a free, 

confidential, 24/7, 365-day-a-year 

treatment referral and information 

service (in English and Spanish) for 

individuals and families facing mental 

and/or substance use disorders.

Connect with the Veterans Crisis Line to 

reach caring, qualified responders with 

the Department of Veterans Affairs. 

Many of them are Veterans themselves.

Veterans Benefits Administration 

Primary Contact: 1(800) 827-1000

The National Suicide Prevention Lifeline is 

a national network of local crisis centers 

that provides free and confidential 

emotional support to people in suicidal 

crisis or emotional distress 24 hours a 

day, 7 days a week. 
Conclusion

FLETC recognizes the challenges that our employees 

and their families can face. The very essence of the 

mission at FLETC comes from understanding the needs 

of our employees and family members. The information 

and services outlined above are here specifically to 

serve our employees and family members with genuine 

care and concern.

Headquarters - Glynco Center

1131 Chapel Crossing Road

Glynco, GA 31524

(912) 267-2100

Artesia Center

1300 W. Richey Avenue

Artesia, NM 88210

(575) 748-8000

Charleston Center

2000 Bainbridge Avenue

North Charleston, SC 29405

(843) 566-8551

Cheltenham Center

9000 Commo Road

Cheltenham, MD 20588

(301) 868-5830

Follow us on: https://www.fletc.gov

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