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|   | 1. | In      Article 1.1, after the definition of "Subscriber" shall    come: |
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|              "Business      Subscriber"- | a      Subscriber that is one of thefollowing: |
|-----------------------------------------------------------------------------|------------------------------------------------|

|   | (a) | A      corporation, as defined in the Interpretations Law,  1981; |
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|   | (b) | Government      offices and other quasi-governmentaloffices; |
|--------|-----|--------------------------------------------------------------|

|   | (c) | A      licensed dealer except for an exemptdealer; |
|--------|-----|----------------------------------------------------|

|   | (d) | A      body that was incorporated in a law of bylaw |
|--------|-----|-----------------------------------------------------|

|   | 2. | After      Article 63.6, shall come: |
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|   | "63.7 | A      bill that is sent to a Non-Business Subscriber shall be in the format set      forth in Annex D1 (hereinafter for this Article- " Non-Business Subscriber Bill      Format"). |
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|   | 63.8  | A      Business Subscriber may request that the Licensee send him a telephone      bill in a Non-Business Subscriber Format (hereinafter in this      Article-"a      Request"). If the subscriber makes such a Request, the Licensee      shall begin sending him bills in accordance with said format, no later      than two bill periods from the date of the Request. The Licensee shall      publish bi-annually, a notice in the telephone bill sent to Business      Subscribers, that the Business Subscribers may request that the Licensee      format their telephone bill in accordance with the Non-Business Subscriber      Bill Format. |
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|  | 63.9 | The      bill shall be sent to the address recorded by the Licensee or any      other      address supplied by the subscriber to the Licensee, or by any other      means if the subscriber has given prior specific consent; The Licensee      may not request any type of payment for issuing and sending the bill to      the subscriber. The Licensee may request reasonable payment for "detailed      calls"sent to the subscriber upon the subscriber's      request." |
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|   | 3. | Article      1 c(4) in Annex D shall be deleted. |
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|   | 4. | After      Annex  D, shall come Annex D1 A      copy of Annex D1 regarding "Proper Disclosure in the Bill" is attached      hereto. |
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|   | 5. | This      amendment shall become effective no later than 31 December 2009, except      for Articles 9b and 9f in Annex D1 that will become effective no later      than 15 September 2009. |
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|   | (sgd)Mordechai MordechaiDirector-General   | (sgd)Haim Giron, Adv.Senior Deputy Director-General,Engineering and Licensing |   |
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|   | 1. | A      telephone bill (in this annex- "a bill") that a licensee      will provide to the subscriber shall be clear, legible and comprehensive;      the bill should include an accurate detail of the components of the      required payment, as detailed in thisannex. |
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|   | 2. | A      bill should include the followingparts: |
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|   | a. | "bill      summary"; |
|--------|----|----------------------|

|   | b. | "bill      details" that includes: |
|--------|----|------------------------------------|

|   | 1) | Details      regarding fixed payments, variable payments, one time charges, credits and      refunds, as defined in section 8e of thisannex; |
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|   | 2) | Information      on usage habits; |
|--------|----|-----------------------------------|

|   | c. | "call      details". |
|--------|----|----------------------|

|   | 3. | The      bill will be built in a "bottom-up" method, so that the lowest level will      be section c-"call details", above it section b-"detailed bill" and the      highest level section a-"billsummary". |
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|   | 4. | Each      page of the bill, including the "bill details", will include the company      name or logo. |
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|   | 5. | The      licensee will produce for every telephone number a separate "bill      summary", "bill details" and "call details". For a subscriber with several      telephone numbers the licensee may produce one "bill summary" that will      relate to all the telephone numbers that the subscriber has, as long as      the "bill summary" details all of the telephone numbers that the bill      refers to (see examples 1,2). The licensee shall produce "bill details"      and "call details" for each number separately. Notwithstanding the above,      a subscriber that has several telephone numbers, may request from the      licensee to receive a separate "bill summary" for each number. For this      matter, a PRI line shall be considered as one telephone      number. |
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|   | 6. | Numbers      in the bill shall be rounded out and shall be detailed in accordance with      section 2.2.2 for the Israeli standard 5262- "credibility of the charge      and proper disclosure in telephone bills" (in this annex- "the standard") and the      provisions of the general license for this matter. It is clarified that as      to the method of calculation of the amount to be charged, as opposed to      the manner it should be displayed in the "call details" and the "bill      details" as set forth in the provisions, the licensee should calculate it      in accordance with the tariff set forth in the regulations, without      rounding out. |
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|   | 7. | On      the Ministry of Communication's website, under "general licenses",      examples are provided for telephone bills that have been prepared in      accordance with the provisions detailed in this annex (in this annex-      "the examples").      The examples are based on subscriber agreements and tariff plans that were      marketed in 2008 by the general licensees. The examples are solely for      demonstration of the manner of implementation of the provisions. In case      of deviations between the provisions and the examples, the provisions will      prevail. |
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|   | 8. | In      the "bill summary", the following details should be    displayed: |
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|   | a. | Subscriber Details      - |
|--------|----|---------------------------|

|   | 1) | First      name; |
|--------|----|------------------|

|   | 2) | Last      name; |
|--------|----|-----------------|

|   | 3) | Address; |
|--------|----|----------|

|   | 4) | Customer      number; |
|--------|----|-----------------------|

|   | 5) | Telephone      number and/or PRI number through which the services were supplied and for      which the subscriber bill isprovided; |
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|   | b. | Licensee Details      – |
|--------|----|-------------------------------|

|   | 1) | Company      name; |
|--------|----|--------------------|

|   | 2) | Address      of company headquarters; |
|--------|----|---------------------------------------|

|   | 3) | Telephone      and facsimile numbers of the customerservice; |
|--------|----|--------------------------------------------------------------|

|   | 4) | Website      of the company. |
|--------|----|------------------------------|

|   | c. | Dates- |
|--------|----|--------|

|   | 1) | Date      of the bill; |
|--------|----|------------------------|

|   | 2) | Period      of the bill; |
|--------|----|--------------------------|

|   | 3) | Last      date for payment of the bill-for a bill that is not paid by automatic      charge or by credit card. |
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|   | d. | Notifications to a      Subscriber- |
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|   | 1) | A      notification regarding the possibility of filing a complaint with the      person responsible for handling the public's complaints at the licensee,      his authorities and the method of contacting him. Even if the licensee is      not obligated according to the provisions of its license, to notify each      subscriber about the possibility of filing a complaint with the person      responsible for handling the public's complaints in the bill, the licensee      should display a notice regarding the possibility of filing a complaint      through a telephone center of the licensee and the methods of filing the      complaint. |
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|   | 2) | The      Address, telephone number, facsimile number and electronic mail address of      the licensee, through which the subscriber can request the licensee to      terminate a service or to deliver to the licensee a termination notice as      set forth in section 13d of the Consumer Protection Law, 1981. If the      licensee is not obligated according to the provision of its license to      allow the transmission of a request for termination of service through      electronic mail, it will not be obligated to display the electronic mail      address as above-mentioned. |
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|   | 3) | Information      of campaigns and personal notices to the subscriber, in accordance with      the licensee's decision. |
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|   | e. | The amount to be charged      without V.A.T, as follows: |
|--------|----|----------------------------------------------------------|

|   | 1) | Fixed      charges-charges that apply to the subscriber that do not depend on the      amount of use; |
|--------|----|-------------------------------------------------------------------------------------------------------|

|   | 2) | Variable      charges- charges that apply to the subscriber that depend on the amount of      use; |
|--------|----|----------------------------------------------------------------------------------------------------|

|   | 3) | One      time charges-for example: "exit" charges, charges for linkage and interest      differences for a monetary debt, charges for collection expenses etc. (in      this annex- "one time      charges"); |
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|   | 4) | Credits-      for example: a credit for the return of old handsets, a credit for the      subsidy of handsets etc. (in this annex- "credits"); |
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|   | 5) | Monetary      refunds for excess charges (in this annex- "refunds"). |
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|   | f. | The total amount for payment      shall be displayed asfollows: |
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|   | 1) | The      total amount for payment not including V.A.T; the amount should be      calculated according to the summary of charges that are displayed under      "intermediate charges" in the "billdetails"; |
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|   | 2) | The      V.A.T amount; |
|--------|----|------------------------|

|   | 3) | The      total amount for payment includingV.A.T. |
|--------|----|---------------------------------------------------|

|   | g. | All      of the amounts to be charged that appear under the "account summary",      shall be displayed as a decimal number in New Israeli Shekels at an      accuracy level of two figures after the decimal  point. |
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|   | 9. | Section      1 of "bill details" shall include information regarding fixed payments,      variable payments, one-time payments, credits and refunds, as      follows: |
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|   | a. | "Bill      details" will include information regarding the tariff plan according to      which the subscriber is being charged, including details of the main      tariffs, including V.A.T. For a business subscriber, the details of the      main tariffs will be displayed withoutV.A.T. |
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|   | b. | In      accordance with the subscriber agreement of the subscriber during the      obligation period, the licensee shall note in every bill under "bill      details", the following details: |
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|   | 1) | The      obligation period and the termination date; the provisions of this      sub-section will not apply to a transaction for which there is no notice      obligation as set forth in section 13a(d)(2)(b) of the Consumer Protection      Law, 1981. |
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|   | 2) | The      payment that the subscriber will be required to pay to the company if he      wishes to terminate the agreement with the licensee before the end of the      obligation period or the tariff plan ("exit fees"), during the      next bill period for the current bill period (in this annex-"the following billing      period"). In case the exit fees change during the following billing      period, the point in time to be considered for the purpose of determining      the exit fee amount shall be the middle of the following billing period      (see example 1). |
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|   | 3) | If      the payment of the exit fees includes also a payment for handset      subsidies, the payment shall be displayed separately. In case the payment      amount is different over the course of the following billing period, the      point in time to be considered for the purpose of determining the exit fee      amount shall be the middle of the following billing period (see example      1). |
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|   | 4) | The      licensee shall provide the subscriber with a written detail of the      calculation method of the exit fees, within 14 days from the date that the      subscriber submitted a request to the customer service center or the      person responsible for handling the public's complaints at the      licensee. |
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|   | c. | "Bill      details" shall be displayed by a chart with rows and columns, in      accordance with the examples. |
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|   | d. | The      "bill details" will display each service that was provided to the      subscriber during the billing period, in a separate row, with the      following details: |
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|   | 1) | The      name of the service; the name of the service should accurately and clearly      identify, as much as possible, the service provided to the subscriber; for      a service that was provided to the subscriber not by the licensee, the      licensee shall display the details of the service provider, including the      name and telephone number though which it can be  contacted; |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2) | The      quantity; a quantity that is measured by time shall be displayed as mm:ss      (minutes and seconds). A quantity that is measured by volume shall be      displayed by a decimal number in MB at an accuracy level of at least 3      numbers after the decimal point. A quantity of internet pages that were      viewed or SMSs, shall be displayed as a regular  number.; |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3) | The      tariff; the tariff shall be displayed as a decimal number in NIS, at an      accuracy level of at least 3 numbers after the decimal point. A tariff      that is composed of different payment components, for example: one tariff      for the services of the licensee and a second tariff for interconnection      or for an international call, shall also be displayed as one inclusive      tariff (see examples 1,2). Calls for which the tariff changes during the      duration, for example, moving from off peak to peak or peak to off peak,      change of tariff during the call, including a call that began as part of a      "minutes bank" and the subscriber deviated from it during the call, shall      be displayed together as part of services for "calls at changing tariffs      during the call"; the tariff shall be displayed under the heading "average      tariff" and shall be calculated by dividing the sum for payment in "the      row of intermediate charges", as defined in section 11i of this      annex,  by the quantity. (see example 5-version a). If a call      under the service of "calls at changing tariffs during the call" is      displayed as detailed at the end of section 11L below, there is no      requirement to display the "average tariff" and the tariff shall be      displayed in accordance with each segment separately (see example      5-version b). |
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|   | 4) | The      amount for payment; the amount for payment shall be calculated by      multiplying the quantity by the tariff, and shall be identical to the      amount for payment that appears under "bill details" in the row of      "intermediate charges"' the charge under "intermediate charges" in the      "bill details" of each segment of "calls at changing tariff during the      call", shall be included in the "bill details" under the appropriate      service (see example 5-version b). |
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|   | 5) | In      case a fixed charge also applies for each separate call, the number of      calls made should also be displayed in the same row and the fixed tariff      for the call, and the amount for payment shall be calculated by      multiplying the number of calls by the fixed tariff for the call in      addition to the multiplication of the quantity by the tariff (see example      4). |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | e. | In      the "bill details", the "fixed charges" "one-time charges", "credits" and      refunds" should each be displayed as a separate group (see examples      3,5). |
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|   | f. | The      licensee shall notify the subscriber in the bill of the possibility to      request written details as to the manner of calculation of the "refund" or      the "one-time charge"; the licensee shall provide the subscriber with said      written details, within 30 days from the day that the subscriber made such      a request from the customer service center or the person responsible for      handling the public's complaints, at the licensee (see examples      3,5). |
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|   | g. | In      the "bill details", charges for the sale of handsets can also be noted as      well as charges for services that are not telecommunication      services. |
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|   | h. | "Bill      details" will include intermediate amounts, without V.A.T, for fixed      charges, variable charges, one-time charges, credits and refunds ("intermediate summary      row"). |
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|   | i. | The      final amount to be charged shall be displayed without V.A.T, alongside the      amount to be charged includingV.A.T. |
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|   | j. | The      licensee shall note in the "billing details" a comment, according to which      if there is a gap between the amount to be charged and the total of the      amounts to be charged as detailed in the intermediate summary row in the      "bill details", the source of the gap is that the amount to be charged is      calculated in accordance with the tariffs at a higher accuracy level than      required in the provisions of the license and the  standard. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | k. | All      amounts to be charged that appear in the "bill details", shall be      displayed as  a decimal number in New Israeli Shekels, at an      accuracy level of two figures after the decimal point, unless specifically      determined otherwise. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | 10. | In      section 2 of the "bill details", the licensee shall display information      regarding the usage patterns in a graphic manner or another manner, for      each telephone number that the telephone bill pertains to, as      follows: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | a. | The      utilization rate of all service packages that are included in the tariff      plan the subscriber is subscribed to, including service packages that are      supplied to the subscriber as part of the fixed  payment; |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b. | Payment      details according to the type ofservice; |
|--------|----|-------------------------------------------------------|

|   | c. | Segmentation      of call minutes and SMSs according to licensee types on which their      network the call was completed (inter-network, outer-network in accordance      with the type of licensee-MRT, domestic fixed  line). |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 11. | In      "call details" the following details shall be  displayed: |
|--------|-----|-------------------------------------------------------------------|

|   | a. | "call      details" shall include information regarding all of the services that were      supplied to the subscriber during the period that the bill pertains      to. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b. | Each      "service type" shall be detailed in a separate group under the heading of      the name of the service, so that each detail of the "service type" shall      be displayed in a separate row, in accordance with section 11e. For a PTT      call, there is no requirement for details for each separate      call. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | c. | The      display of the data regarding each "service type" that appears in the      "call details", shall be done in rising chronological    order. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d. | "Call      details" shall be displayed in the form of a chart in accordance with the      examples. |
|--------|----|-----------------------------------------------------------------------------------------------------|

|   | e. | The      following details shall be noted regarding each detail that appears in the      "call details": |
|--------|----|----------------------------------------------------------------------------------------------------------|

|   | 1) | The      date of execution of the call, SMS or internet  access; |
|--------|----|------------------------------------------------------------------|

|   | 2) | Time      (hh:mm:ss) |
|--------|----|----------------------|

|   | 3) | Destination; |
|--------|----|--------------|

|   | 4) | Quantity; |
|--------|----|-----------|

|   | 5) | Tariff      not including V.A.T, in a decimal number in New Israeli Shekels, at an      accuracy level of at least 3 figures after the decimal    point; |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6) | Amount      to be charged without V.A.T in a decimal number in New Israeli Shekels, at      an accuracy level of at least 3 figures after the decimal      point; |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | f. | The      displayed tariff shall be the tariff according to which the subscriber is      charged, for example: after discount, if one exists, the discounted tariff      offered to the subscriber as part of a campaign,  etc. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | g. | The      quantity, tariff and the amount to be charged will be displayed in      adjacent columns, as much as possible, so that the multiplication of the      quantity by the tariff will equal the amount to be charged. If a fixed      charge also exists for each call, the amount of calls made and the fixed      charge for the call will be displayed in the same row, and the amount to      be charged will be calculated by the multiplication of the amount of calls      by the fixed charge in addition to the multiplication of the quantity by      the tariff (see example 4). |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | h. | A      quantity that is measured by time shall be displayed in the form of mm:ss      (minutes: seconds); a quantity that is measured in volume shall be      displayed as a decimal number in MB at an accuracy level of at least 3      figures after the decimal point; a quantity of internet pages that were      viewed or SMSs shall be displayed as a regular  number. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | i. | Every      "service type" that is displayed in the intermediate summary row, shall be      displayed in the "call details" as a decimal number at an accuracy level      of at least 2 figures after the decimal point and next to it shall be      displayed the quantity. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | j. | Every      amount to be charged that appears in the intermediate summary row, shall      be displayed in the "call details" as a decimal number at an accuracy      level of  2 figures after the decimal point and next to it shall      be displayed the quantity. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | k. | The      form of the each intermediate summary row shall be done in a conspicuous      manner. |
|--------|----|------------------------------------------------------------------------------------------------|

|   | l. | A      call for which its tariff changes during the call, for example, off peak      to peak and peak to off-peak, the change of tariff during the call,      including a call that began as part of a "minutes bank" and deviated from      it during the call, shall be displayed as part of service for "calls at      changing tariffs during the call"; the tariff shall be displayed under the      heading "average tariff" and shall be calculated by dividing the sum for      payment, by the quantity. (see example 5-version a). A call with a      changing tariff during the call, can also be displayed in another form by      displaying for each segment of the call, the tariff to be charged, the      quantity and the amount to be charged as well as the total charge of the      call (see example 5-version b). |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | m. | The      licensee may supply a subscriber that specifically requests with call      details in chronological order that the calls were supplied with      differentiating between the services, as long as the licensee notifies the      subscriber in the "call details" that he is allowed to receive "call      details" in accordance with the format set forth in section 11      (b). |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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