| Skip Navigation                                                                                                                                                                                                                                                                                                 |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| United States Department of			 Agriculture                                                                                                                                                                                                                                                                      |
|                                                                                                                                                                                                                                                                                                                 |   |  |
| **NFAC Links:**                                                                                                                                                                                                                                                                                                 |   | SCI       Newsletter and Progress Reports Archive |
| HomeFAC             LeadershipAboutNews & Info  News  Directives  MinutesCommunity             DevelopmentStrategic PlanContacts**Related Links:**Service             Center ModernizationCCEAISTDataTelecom.ITWGState             Office LocatorPrivacy**Agencies**FSANRCSRD |   | Contents:
- USDA *Service Center News*Archives
- SCI Progress Reports Archives

USDA *Service Center News*         Archives

The USDA Service Center News was a periodic newsletter about service         center implementation activities. Each of the issues below is available         as an Adobe Acrobat PDF file which retains the text and graphic format         of the original newsletter. 

**November - December 1999.** Topics this issue include:         Common Computing Environment Deployment, USDA Agencies in Arizona Unite         to Create Presentation for FAC and Service Center Outreach, USDA Service         Center Mobile Office, USDA Bringing Lending Info and More to Customers,         Survey Says...Customers Satisfied - Drive Times Good, and more.
**November - December 1999 Newsletter**
**September - October 1999.** Topics this issue include:         USDA Highlights Service Center at Excellence in Government '99 Conference,         The Door is Always Open at USDA Service Center in Flagstaff Arizona, Employee         Groups Combine Efforts, Business Process Reengineering, and more.
**September - October 1999 Newsletter**
**July - August 1999.** Topics this issue include: USDA,         State and County Agencies, Local Volunteers Promote Prairie Plantings,         Message from the Chair, CAMS Goes Live, LAN/WAN/Voice Moves from Project         to Operation, North Dakota USDA Service Center Outreach, and more. 
**July - August 1999 Newsletter**
**May - June 1999.** Topics this issue include: Comment         Card System Changing, Message from the Chair, New Computers Deployed to         Field, USDA Service Center Skills Training for Everyone, and more. 
**May - June 1999 Newsletter**
**March - April 1999.** Topics this issue include: Ready         for Y2K?, Idaho USDA Service Center Convergence Works Well, A Brief History         of the Inter-Operability Lab, BPR Pilot Update, and more. 
**March - April 1999 Newsletter**
**January - February 1999.** Topics this issue include:         CAMS Project Rolling - Promises Improved Service, Six States Implement         New Customer Comment/Complaint Card System, Major New USDA Building Opens         in California, NFAC Aims to Cut Paper, Fight Against Hunger and more.

**Jan. - Feb 1999 Newsletter**

**December 1997- January 1998.** Topics this issue include:         Deputy Secretary Announces Rotation of Chair of the Food and Agriculture         Council (FAC), Pilot sites are selected for business process reengineering         test, National FAC to lead disaster assistance business process reengineering         effort, Upcoming events.
- Dec. 1997 - Jan. 1998 Text Version
- Dec. 1997 - Jan. 1998 PDF Version

**November 1997.** Topics this issue include: The National         Food and Agriculture Council (FAC) adopts a new slogan, Tom Weber is selected         as NRCS Acting Chief, a report of paperwork reduction, the Next Step Project,         participation in the Marine Corps marathon, Hammer Awards '98, USDA completes         automation project for home loans. 
- November 1997 Text Version 
- November 1997 PDF Version

**October 1997.** Topics this issue include: Paul Johnson         to Leave National FAC Chair/NRCS, report on the final phase of the Service         Center facilitators/coordinators training, more information from the customer         service survey, National FAC training, news notes from the USDA Administration         Convergence Action Team
- October 1997 Text Version 
- October 1997 PDF Version 

**September 1997.** Topics this issue include: We are Listening         to You!, highlights of the 1997 National Customer Service Survey - customer         visits to the Service Centers and customer sources of program information,         the service quality feedback system pilot, A Wonderful Place to Work -         a Service Center in Michigan's Upper Peninsula, and State of Our Union         - a guest editorial.
- September 1997 Text Version 
- September 1997 PDF Version 

**August 1997.** This issue includes information about making         a great service center even better, highlights of the 1997 National Customer         Service Survey, Change Management Training and Business Process Reengineering,         USDA joins forces with HUD to fight housing discrimination, a layperson's         guide to Federal government acronyms and a listing of the state FAC coordinators.
- August 1997 Text Version 
- August 1997 PDF Version 

**July 1997.** This issue includes information about the         new FSA administrator, the Customer Service Concept, the LAN/WAN/Voice         Project installations, The new USDA symbol and Service Center Business         Process Reengineering.
- July 1997 Text Version 
- July 1997 PDF Version 

**June 1997.** This issue includes information about Service         Center Reviews, The Service Center Home Page, Service Center Background         and Strategic Plan, Service Center Communications and the BPR Equation.
- June 1997 Text Version 
- June 1997 PDF Version 

**May 1997.** This issue includes information about the         second training conference held for Service Center facilitators and coordinators,         USDA Service Center team participates at the second annual Reinvention         Revolution Conference, Are You and Office Slob?, and USDA Service Center         Technology to Match Changed Culture. 
- May 1997 Text Version 
- May 1997 PDF Version 

SCI Progress Reports Archive
- **1st Quarter FY2000 Service Center           Initiative Progress Report**  **January - April 1999 Service Center           Initiative Progress Report****August 1998 Service Center Implementation           Team Progress Report**
- **June - July 1998 Service Center           Implementation Team Progress Report**
- **May 1998 Service Center Implementation           Team Progress Report**
- **April 1998 Service Center Implementation           Team Progress Report**
- **March 1998 Service Center Implementation           Team Progress Report**
- **February 1998 Service Center Implementation           Team Progress Report**
- **January 1998 Service Center Implementation           Team Progress Report**
 
  
Updated       September 8, 2001Contact Us for more information. |