CONFIDENTIAL AND TRUSTED

FLETC/CRITICAL INCIDENT 

STRESS MANAGEMENT 

PROGRAM

When requesting services, 

most people contact our office 

directly by calling one of our 

staff members. You may ask 

to be referred to CISM/PSP 

services by your supervisor, 

class coordinator, Health Unit 

personnel or your Agencies 

Peer Support Team. The 

Professional Counseling Staff 

are on call 24 hours-a-day, 

• Stress Management 

• Military/Veteran Specific Services

• Traumatic Incident Management

• Employee Assistance Program

• Crisis Intervention

• Critical Incident Debriefings

• Community Resource Referrals

Federal Law Enforcement Training Centers PeerSupportProgram

CISM

Confidential. Compassionate.

available at all FLETC sites

912.267.2633

1.877.235.7337

Critical Incident Stress Management

CISMCritcal

Incident

Stress

Management



A FEDERAL LAW ENFORCEMENT 

TRAINING CENTER PROGRAM

A FEDERAL LAW ENFORCEMENT TRAINING CENTER PROGRAM

seven days a week. Each 

FLETC training site also has 

trained Peer Supporters who 

are available to you. They are 

specially trained and familiar 

with resources unique to your 

community and can refer you 

for help, if needed. 

CISM

FLETC Glynco

912.267.2633

316 Command Circle

1131 Chapel Crossing Rd.

Glynco, GA 31524

email: cism@dhs.gov

 Support
The Critical Incident Stress Management/Peer Support Program supports FLETC 

mission by providing confidential and comprehensive services by Fully Licensed Clinicians 

and trained Peer Supporters to FLETC and Partner Organization staff, students, and 

families in order to promote mental, physical, emotional, social and spiritual wellness.

FLETC CISM/PSP services:

PROGRAM

The FLETC CISM and Peer 

Support Program (PSP) provide 

assistance to individuals and 

families who are going through 

a stressful time in their lives. We 

understand that stressful events 

may be work related, family 

oriented, or a personal struggle.

CONFIDENTIAL

Information that you share 

with any CISM personnel is 

confidential. CISM is legally 

bound to protect the privacy 

of all individuals and their 

confidentiality. Your job will not 

be affected by requesting CISM 

services or referral assistance.

ISSUES

• General Anxiety

• Depression

• Work/Life Stress

• Academic Stress

• Adjustment Stress

• Marriage and Family

• Grief and Loss

• Trauma Reduction

• Victimization

• Substance Misuse/Abuse

• Any event that causes stress,

anxiety or life imbalance

CISM

SERVICES AVAILABLE

• Peer Support

• General Stress Management

• Military/Veteran Specific 

Services

• Crisis Intervention

• Group Crisis Response

• Traumatic Incident

Management

• Employee Assistance 

Counseling

• Chaplain

• AA & Al Anon Groups

• Needs Assessments

• Training and Wellness

Programs

• Information and Referral to

local and national services

AVAILABLE TO

• FLETC staff and families

• Partner organization staff 

and families

• Students and families

STAFF QUALIFICATIONS

All CISM staff are licensed 

and/or certified in their area of 

expertise.

SCOPE OF SERVICES

• Available 24 hours a day

• 365 days a year...at 

ALL FLETC Training Sites

CALL

912.267.2633 

or 

877.235.7337 (PEER)



A FLETC PROGRAM G18-362

Federal Law Enforcement Training Centers PeerSupportProgram

CISM

Confidential. Compassionate.

Critcal

Incident

Stress

Management


• If you smoke, use only fire-safe cigarettes.

• Smoking is prohibited within 100feet of the PTD Buildings

• Use of tobacco products and vapor devices are strictly 

prohibited within 50 feet of all FLETC buildings including 

trailers, dorms and recreational buildings.

• Proper disposal of tobacco products is req uired. Cigarette

butts should be extinguished and disposed of in appropriate

containers and not on the ground.

• Wastes from chewing tobacco and similar products should

be properly disposed of in a toilet and not in waste cans or

on the ground. Janitorial service employees are not

required to empty containers with these types of waste.

• Smoking, including the use of smokeless tobacco products

and vapor devices, is allowed in designated smoking areas

only.

Please help u s keep t h e FLETC a beautiful place t o work and tra in.

Please properly d ispose of c igarette b u t t s and tobacco product s .

PUT IT OUT

• Use the FLETC provided butt receptacles in designated

smoking areas. Place it away from anything that can burn.

• Do not discard cigarettes in vegetation such as mulch,

potted plants or landscaping, peat moss, dried grasses,

leaves or other things that could ignite easily.

• Before you throw away butts and ashes, make sure they are

out, and dousing in water or sand is the best way to do

that.

FLETC Environmental/Safety Division 

Phone: 912-267-3239

SMOKING SAFETY AT FLETC

 Many fires have been started on

the Center due to careless disposal

of burning cigarette butts, resulting

in danger to staff, students and

facilities.

 Improper disposal of cigarette

butts is littering, increases

FLETC operating costs and is

against FLETC Policy

ELECTRONIC CIGARETTES

Fires have occurred while e-cigarettes 

were being used, the battery was 

being charged, or the devise was 

being transported. Battery failures 

have led to small explosions. Never 

leave charging E-cigarettes 

unattended. E-cigarettes should be 

used with caution. 

FACTS

It takes 

One MOSQUITO 

ONE BITE.

Which insect repellents 

are effective against

mosquitoes?

Mosquitoes can transmit

painful, disabling,

and potentially deadly

diseases, such as

West Nile virus.

Don’t become

their next meal

Whether it’s a training event 

or a quick walk around the 

FLETC campus, everyone

should have and use insect

repellent.

Effective and long-lasting repellent contains one of the

following proven EPA-registered active ingredients:

In addition, choose repellents based on these factors:

• Length of time you need protection

• Percentage of active ingredient as listed on product

label

Let's Get Social:

#SGVmosquito

Always read and follow label directions when applying repellent. 

For more information on repellents, visit 

www.cdc.gov/westnile/faq/repellent.html

Additional Resources...

West Nile Virus:

U.S. Centersfor Disease Control and Prevention - 1-800-CDC-INFO

(232-4636)

www.cdc.gov/westnile

Mosquito Control:

American Mosquito Control Association

www.mosquito.org

Pesticides:

U.S. Environmental Protection Agency

www.epa.gov/pesticides/health/mosquitoes

National Pesticide Information Center

1-800-858-7378

E-mail: npic@ace.orst.edu

Website: http://npic.orst.edu
For all 

emergencies,includingmedical emergencies, 

chemical spills andfires,call the following:

Glynco:

912-267-2911 orext. 2911

Charleston:

843-974-6305

Or

843-743-2020

Cheltenham:

301-877-8400

Willis Hunter/ESD DivisionChief 

DavidS.Barber/ESD Assistant Division Chief

Phone: 912-267-3239

Emergency 

Numbers

FEDERALLAWENFORCEMENT 

TRAINING CENTER

Key Conceptsfor 

Protection

 Cover as much exposed skin as 

possible (e.g., wear long 

sleeves and long pants to 

cover arm and legs, especially 

during early morning and late 

afternoon). 

 If using both sunscreen and 

insect repellent, apply the 

sunscreen first and then the 

repellent. 

 Apply repellent containing 

DEET (preferred) 

concentration 30 to 35%, 

picaridin, IR3535, oil of lemon 

eucalyptus, or para-menthan-

diol to exposed skin.

 Follow application and 

reapplication instruction per 

manufacturer. Do not spray 

insect repellent on the skin 

under your clothing.

 Apply permethrin

(concentration 20% or 

greater) to clothing, bedding, 

and mosquito netting.

 Use air conditioning or 

window/door screens to keep 

mosquitoes outside. If you are 

not able to protect yourself 

from mosquitoes inside your 

home or hotel, sleep under a 

mosquito bed net.

 Help reduce the number of 

mosquitoes inside and outside 

homes or hotel rooms by 

emptying standing water from 

containers such as flowerpots 

or buckets. F

LETC

Mosquito Awareness and

Protection

Adult- Process begins again 

with a female adult mosquito 

collecting a blood meal (for 

protein) to lay her eggs.

Adults typicallylive 2-3 

weeks.

Mosquito LifeCycle

Egg- Mosquito eggs are oval 

and about 0.635mm long and 

are either laid singly or as an 

egg raft inwater.

Larva- There are fourdevel-

opmental stages called instars

and some species cangrow to

a1/2 inch long. Larvaemove

through thewater ina serpen-

tine motion.

Pupa- About the size of a 

sesame seed. Pupae move in 

a somersault fashion through

the water. They remain at the 

surface unless they are dis-

turbed.

2-3days

5-6days

2-3days

Didyou know...

• The Asian Tiger is a non-native mosquito 

spreading throughout Glynn County. They

areaggressive, only bite during the day,

breed only in small containers andtravelup 

to 300 feet from where theyhatch.

• Anothercommon mosquito in our County is 

the native Culex which is

activeat night.

• Male mosquitoes do not 

bite. Only females bite!

Adult AsianTiger

Culex

pipiens

Artesia:

504-748-8136 orext. 8136
 

For all emergencies, including medical emergencies, 

chemical spills and fires, call the following:

Glynco:

912-267-2911 or ext. 2911

Artesia:

504-748-8136 or ext. 8136

Charleston:

843-974-6305

Or

843-743-2020

Cheltenham:

301-877-8400

Willis Hunter/ESD Division Chief

David S. Barber/ESD Assistant Division Chief

Phone: 912-267-3239

Key Concepts for 

Protection

 Use proper repellent

(premethrin or DEET)

 Apply premethrin to clothing 

that will be used in the field

 Avoid wearing shorts while 

out in the field

 Check yourself and other 

classmates after leaving the 

field 

 Tumble dry clothing before 

washing to kill ticks

 Tuck pants into your socks or 

boots

FEDERAL LAW ENFORCEMENT 

TRAINING CENTER

 Ticks are in the same class 

as spiders (arachnida)

 They live on the outside of 

their host (ectoparasite) and 

feed on blood

 They are found around the 

world but are prevalent in 

warm, humid climate 

regions (ie. Glynco)

 Ticks serve as vectors for

several diseases such as 

Lyme’s Disease, ehrlichiosis 

and Southern tickassociated rash illness 

(STARI)

 Ticks are found in brushy 

environments as well as 

tree limbs and even fields

 Ticks exhibit 3 distinct life 

cycles (larva, nymph, adult)

What are Ticks?

FLETC 

Tick Awareness and 

Protection

Emergency 

Numbers
Federal Law Enforcement Training Center, Environmental and Safety Division

American Dog Tick

(Dermacentor variabilis)

 Second most common tick

 Can transmit Rocky Mountain 

Spotted fever

 Requires attachment for 4 

hours to cause illness

Deer Tick

(Ixodes scapularis)

 Can Transmit Lyme Disease and 

human granulocytic 

anaplasmosis (HGA)

 Requires attachment for at least 

24 hours to cause illness

Tick Removal

 Use fine-tipped 

tweezers to pull the 

ticks body away from 

the skin

 DO NOT use alcohol, 

fingernail polish or heat 

from lit match

Do not be alarmed if the 

mouthparts remain. The harmful 

bacteria are located in the midgut.

Lone Star Tick

(Amblyomma americanum)

- Name comes from the easily 

identified white dot or ‘lone 

star’ on the female’s 

posterior aspect of the body

- Most common tick in Georgia

- Can cause diseases such as 

ehrlichiosis and STARI

- Lone Star Ticks are not 

carriers of Lyme Disease

- The saliva of the Lone Star 

Ticks can cause a rash 

around the bitten area which 

resembles Lyme disease but 

not caused by the Lyme 

disease bacteria
FEDERAL LAW ENFORCEMENT TRAINING CENTERS

GUEST NETWORK

FLETC offers students the 

ability to connect Government 

Furnished Equipment (GFE) 

and personally owned devices 

(laptops, cell phones and tablets) 

wirelessly to the FLETC Guest 

Network for work, training 

and limited personal use while 

attending training at a FLETC 

Training Delivery Point (TDP). 

Students shall ensure 

compliance with the FLETC 

Guest Network Policy posted 

on the FLETC Guest Network 

login screen and in the student 

handbook when connecting 

either a personal device or GFE. 

IF YOU DO NOT CONSENT, DO 

NOT LOGON.

NEED HELP CONNECTING? 

Call 912-267-2222

or dial 2222 # from a FLETC 

Phone. The FLETC IT Service 

Desk can only help with 

basic FLETC Guest Wireless 

connectivity issues and FLETC 

Guest Network password resets. 

The FLETC ITSD 

cannot troubleshoot issues on 

personal devices or non-FLETC 

Government devices.

HOW TO CONNECT TO THE FLETC GUEST NETWORK

1. Go into the wireless settings on your device.

2. Select the network called “FLETC Guest.”

3. Open a browser window. You should be redirected to the

FLETC Guest Portal.

4. If you receive an error, type www.dhs.gov into your browser address bar

and that should redirect you to the FLETC Guest Portal.

5. Enter your username and password received via email from

guestregistrar@fletc.dhs.gov.

6. Review the FLETC Guest Network policy and if you choose to accept the

terms and conditions, and connect to the network, check the boxes next to

“Change Password” (first time only) and “I agree to the terms and 

conditions.”

7. Change your password to one meeting the criteria stated on the reset

password page. Use new password for connecting to the FLETC Guest

Network. Your FLETC Guest Network access will be available to students for

the duration of class on FLETC and for one year for opted-in PO Staff. 

FLETC
Message from the Director

An “organizational ombudsman” is an issueneutral office that assists individuals and 

groups to resolve internal conflicts and 

concerns.

Our Ombudsman Program at FLETC, in my 

view, performs two important functions 

for the FLETC enterprise: it provides a safe, 

informal, timely and confidential alternative 

to formal dispute resolution processes for 

specific cases, and it provides the FLETC 

enterprise with generalized situational 

awareness and trends. Much of the value of 

our ombudsman process rests in the fact 

that it is elective, not mandatory, and that 

it is accessible to employees, managers, 

detailed employees, and students, as well as 

the staff of FLETC partner organizations.

I encourage you to find out more about how 

the ombudsman can work for you.

Additional Resources Available to Employees:

Critical Incident Stress Management (CISM)

912-267-2633 or 1-877-235-7337

Equal Employment Opportunity (EEO)

912-267-3316

Workforce Relations Branch 

 912-267-2784

The Ombudsman Program

Office of Organizational Health

Attn: Ombudsman Program

1131 Chapel Crossing Road

Glynco, GA 31524

(Office) 912-267-2101

(Cell) 912-506-1445

The

Ombudsman

Program

U.S. Department of Homeland Security

Federal Law Enforcement Training Centers

“A Safe Place

to talk”

CONFIDENTIAL - INDEPENDENT- IMPARTIAL - INFORMAL

How Can the

Ombudsman

Program

Help You?

The ombudsman will listen to the employee’s 

concerns, review them and advise the 

employee of the options available. The 

ombudsman will facilitate resolution of the 

concern or conflict through counseling, 

mediation, conciliation or other appropriate 

means. The ombudsman function is 

to give advice and make suggestions 

or recommendations to the individual 

involved so they can resolve their issue. The 

Ombudsman Program encourages employees 

to raise employment concerns without fear of 

reprisal.

We Can:

•Help clarify issues

•Identify alternatives 

•Discuss Pros and Cons

•Provide a safe place to talk

•Make recommendations and provide upward 

feedback to management

•Bring parties together to facilitate resolution 

of workplace concern

•Help ensure fairness as a neutral third party

We Cannot:

•Make decisions or mandate change

•Accept Legal Notice against the FLETC

•Conduct investigations

•Be an advocate for employee or management

The Ombudsman Program serves as an 

alternative method of addressing employee 

concerns. It is not intended to replace or 

circumvent the administrative grievance 

process, the equal employee opportunity 

complaint system, the Employee Assistance 

Program or the Office of Professional 

Responsibility.

Homeland

Security
Ombudsman Program

The Federal Law 

Enforcement Training 

Centers (FLETC) serves 

as an interagency 

law enforcement training 

organization for over 

90 Federal agencies. We 

provide training to law 

enforcement professionals 

who protect our homeland. As 

misunderstanding and internal 

conflicts can often interfere with the workplace 

the ombudsman is here to help by being an 

independent, neutral, and confidential resource 

for all employees. 

What the Ombudsman Program Does:

• Assists in seeking fair and equitable solutions 

to work related concerns through an informal, 

confidential process

•Provide unfiltered feedback to management by 

reporting issues and trends without discussing 

names

You May Contact the Ombudsman When:

•You are frustrated or confused on how to 

resolve a situation

•You are uncertain of the 

possible channels of resolution

•You wish to take early and 

informal action to resolve 

workplace conflicts and 

stressors

What is an Ombudsman?

An Ombudsman is 

a specially trained employee 

who may serve as a 

counselor, go-between, mediator 

and feedback channel. The Ombudsman 

Program provides a mechanism through which 

employees at all levels may seek answers to 

questions involving work-related activities. The 

program can provide informal and impartial 

assistance to employees and managers while 

attempting to resolve work related concerns.

Confidential

The success of the Ombudsman Program 

depends largely on the ombudsmen staff 

performing their duties while guarding 

the confidentially of the employees with 

whom they are dealing. The Ombudsman 

Program is bound 

by International 

Ombudsman 

Association’s 

Code of Ethics 

and Standards of 

Practice.

All conversations 

are held in 

CONFIDENCE 

unless the 

affected employee agrees that parties may 

be informed in order to facilitate resolution. 

The ombudsman will only break this pledge 

of confidence when there appears to be an 

imminent risk of serious harm to another 

individual or to the mission of the FLETC.

Independence

The ombudsman is not part of any 

management structure and is appointed by 

the Director of the FLETC. The ombudsman 

is authorized to work within any FLETC 

organizational office, division or entity.

Impartial

The ombudsman will take the interests of 

all parties into consideration. This includes 

the FLETC’s organizational interests. 

The ombudsman is NOT an employee or 

management advocate. The ombudsman IS an 

advocate for fair process and timely resolution 

of workplace concerns.

Informal

The Ombudsman Program does not keep 

written or recorded records of individual 

cases. The program does provide statistical 

summary data and trending information to the 

Communicate

Director as part of the role of providing 

feedback. This information does not 

include specific or individual case 

histories but only broad categories of 

issues impacting employees.

The Ombudsman Program is NOT 

an office of notice. This means, if 

an ombudsman is given information 

concerning possible violations of EEOC 

laws or Whistleblower Protection Act, 

among others, the ombudsman must 

protect the confidentiality of the person 

giving the information. However, the 

ombudsman will encourage the person to 

report the information to the appropriate 

authorities.

International Ombudsman Association (IOA)

CODE OF ETHICS - PREAMBLE

www.ombudsmanassociation.org

The IOA Code is dedicated to excellence 

in the practice of ombudsman work. The 

IOA Code of Ethics provides a common 

set of professional ethical principles 

to which members adhere in their 

organizational ombudsman practice. 

Based on the traditions and values of 

the ombudsman practice, the Code of 

Ethics reflects a commitment to promote 

ethical conduct in the performance of 

the ombudsman role and to maintain the 

integrity of the ombudsman profession. 

The ombudsman shall be truthful and 

act with integrity, shall foster respect 

for all members of the organization 

he or she serves, and shall promote 

procedural fairness in the content 

and administration 

of those 

organization 

practices, 

processes and 

policies.
The Federal Law Enforcement Training Center (FLETC) Glynco Headquarters has its own library open to staff 

and students. The library has almost 13,000 items available for checkout including DVDs, audiobooks, fiction 

and non-fiction books, and training videos. 

The Library is equipped with security cameras and gates, self-check kiosk, drop box, and a computer lab. Real 

time check in/out kiosk and drop box uses an RFID system that allows the account to be cleared immediately. 

The library also has 32 Computers. Patrons may surf the net, check personal email, do assigned training 

classes, or write assignments. A printer, copier, and scanners are available to patrons. A 48-person computer 

lab in Room 1008 is also available when not in use for training classes.

Each month the library averages 700 checkouts and 90 new patron sign ups. 

To register for a library card, you must see a staff member. To register:

- Students will use their student ID badges as their library card, scanning the barcode on the ID

- Staff/instructors will be given a library card

Once registered, the student ID/library card allows patrons to:

• Perform self-checkout on kiosk

• Renew items online, providing they are not late 

• Check their accounts online

The library website can be located at https://fltc.ent.sirsi.net. Sign in using your account number – student ID 

for students and library card number for staff/instructors. The site allows you to:

• Browse through the catalogue and find what is available on the shelves

• See the complete new book list

• Check due dates and renew items online

• Place a “hold” on an item

Note: Renewals online can be done up to two times providing the renewal is done before the due date(s) and there is no “hold” on the item.

Once registered, patrons are allowed to check out a combination of eight items. For example: five items 

including books, audiobooks, training documentaries plus three featured films and/or TV series. 

Type of Item Check out duration

• Books and audiobooks (limit 5) 2 weeks

• Featured movies/TV Series (limit 3) 3 days

• TV Series (part of the allocation movie limit) 1 week

• Training Videos and Documentaries (limit 5) 1 week

The library is open seven days a week, including holidays. The hours are:

o Monday – Friday 7 a.m. – 9 p.m.

o Saturday and Holidays 8 a.m. – 5 p.m.

o Sunday 10 a.m. – 7 p.m.

For more information, call the library circulation desk at (912) 267-2320.