**GAO-02-632T**                      Published: Apr 17, 2002. Publicly Released: Apr 17, 2002.                  

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## Highlights

This testimony discusses management shortcomings at the Architect of the Capitol (AOC) in such areas as strategic planning, organizational alignment, strategic human capital, financial management, and information technology. AOC has demonstrated a commitment to change through ongoing management improvements. It is also revisiting its strategic planning efforts, working with a consultant to implement best practices, and implementing a new financial management system. AOC recognizes that change will not come quickly or easily. AOC must ensure that it has the policies, procedures, and people in place to effectively implement the needed changes. GAO believes that AOC must ensure top leadership commitment to change; identify long-term, mission-critical goals through a re-invigorated strategic planning process tied to serving the Congress; develop annual goals and a system for measuring progress; and establish individual accountability and commensurate authority for achieving results.

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## Topics

Government Operations

AccountabilityBest practicesFederal agency reorganizationFinancial managementGeneral management reviewsStaff utilizationInformation resources managementInternal controlsStrategic planningRecycling