Chapter 10. RDM Scanner

OTCnet Participant User Guide
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Audience and Overview 

Audience 

The intended audience for the RDM Scanner Appendix includes: 

 Check Capture Administrator (CCA)

 Check Capture Supervisor (CCS)

 Check Capture Lead Operator (CCLO)

 Check Capture Operator (CCO)

Overview 

Welcome to RDM Scanner Appendix. This chapter contains information on: 

• How to install and use EC7000i* series and EC9100i series scanners

• How to install and use EC9600i series and EC9700iseries scanners

* Note: OTCnet currently does not support EC7500i series
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EC7000i and EC7500i

Series Scanners

User Guide

January 2018
EC7000i and EC7500i User Guide Compliance statements

©2018 RDM Corporation Page 2

Copyright ©2018 by RDM Corporation.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or 

transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, 

without the prior written permission of RDM Corporation.

Trademarks

RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, DepositWatch+, QCX, 

QCV, EC6000i, EC7000i, EC7500i, EC9000i, EC9100i, and EC9600i are trademarks or registered 

trademarks of RDM Corporation. All other brands and their products are trademarks or registered 

trademarks of their respective holders and should be noted as such.

Disclaimer

RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or 

hardware that it describes for any particular purpose or with respect to the adequacy to produce a 

particular result. In no event shall RDM Corporation be held liable for special, direct, indirect, or 

consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or 

expenses of any nature or kind.

RDM Corporation

www.rdmcorp.com

End-User/Customer Agreement

Please read the end-user/customer agreement regarding software license and warranty terms during the 

installation of the application.
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Compliance statements

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant 

to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful 

interference when the equipment is operated in a commercial environment. This equipment generates, 

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the 

instruction manual, may cause harmful interference to radio communications. Operation of this equipment 

in a residential area is likely to cause harmful interference in which case the user will be required to 

correct the interference at his own expense.

Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to 

operate the equipment.

All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever 

needed to any RDM product, they should be performed by RDM Corporation or an authorized 

representative of RDM Corporation. For information please contact RDM Corporation, 

619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent 

below.

US Service Agent

William Buser

(703) 286-5734

bbuser@deluxe.com
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Contents

Compliance statements.................................................................................................................................3

FCC Compliance Statement .....................................................................................................................3

Contents ........................................................................................................................................................4

Introduction....................................................................................................................................................6

About this guide ........................................................................................................................................6

Requirements............................................................................................................................................6

Recommendations ....................................................................................................................................6

EC7000i and EC7500i models and features.............................................................................................7

EC7000i.................................................................................................................................................7

EC7500i.................................................................................................................................................7

Model and serial number...........................................................................................................................8

Setting up the EC7000i or EC7500i ..............................................................................................................9

Choose a location .....................................................................................................................................9

Unpack the shipping box...........................................................................................................................9

Inspect the scanner’s features ..................................................................................................................9

Inside EC7000i and EC7500i series scanners....................................................................................11

Connection ports .................................................................................................................................11

Insert the franker cartridge......................................................................................................................12

Connect to a telephone line ....................................................................................................................13

Connect the power cord..........................................................................................................................14

Drivers and software ...............................................................................................................................14

Install the receipt printer paper roll..........................................................................................................14

Operating the scanner.................................................................................................................................15

Preparing checks ....................................................................................................................................15

Feeding checks .......................................................................................................................................15

Swiping magnetic stripe cards ................................................................................................................15

Status signals for EC7000i and EC7500i....................................................................................................16

EC7000i light signals and beeps.............................................................................................................16

Startup.................................................................................................................................................16

Document scanning and processing...................................................................................................16
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EC7500i light signals and beeps.............................................................................................................17

Start up................................................................................................................................................17

Document scanning and processing...................................................................................................17

A Typical Document Processing / LED Cycle.........................................................................................17

Cleaning your scanner ................................................................................................................................18

Cleaning the scanner with the RDM ScannerCare application...........................................................18

Manual cleaning ..................................................................................................................................19

Cleaning the imaging camera glass........................................................................................................21

Troubleshooting ..........................................................................................................................................22

Scanner does not respond......................................................................................................................22

Scanner modem cannot connect to the telephone line...........................................................................22

The check feeder does not function properly..........................................................................................23

Card transactions do not function properly .............................................................................................23

Specifications ..............................................................................................................................................24

Accessories and consumables............................................................................................................25

Appendix A..................................................................................................................................................26

Startup.....................................................................................................................................................26

Document scanning and processing.......................................................................................................26

Warranty Information...................................................................................................................................27

LIMITED WARRANTY: ...........................................................................................................................27

WARRANTY SPECIFICS:.......................................................................................................................28
EC7000i and EC7500i User Guide Introduction

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Introduction

The RDM EC7000i and EC7500i series scanners provide affordable functionality in a compact and 

efficient design. Featuring RDM’s industry leading Progressive MICR Method and imaging technology the 

EC7000i and EC7500i series scanners deliver optimum MICR read rates and image quality. In addition,

all EC7000i and EC7500i series scanners include a franker cartridge to comply with various payment 

industry guidelines.

With several models and feature options to choose from, the RDM EC7000i and EC7500i series scanners 

are an ideal fit for payment applications such as remote deposit capture, healthcare POS, retail POS, and 

walk-in bill payments.

About this guide

This guide describes the EC7000i and EC7500i series scanners, some basic operations, and how to 

maintain your scanner. For instructions on how to use your scanner to scan documents with your 

computer or credit card terminal, contact your solution provider.

Requirements

The EC7000i and the EC7500i scanners are for indoor use only. Keep the scanners dry and avoid areas 

of high humidity.

Do not remove any parts other than the areas specified in this guide. Removing parts other than the 

areas specified in this guide will void the warranty.

When you are working inside the scanner, such as when you are replacing the franker cartridge, make 

sure the scanner is disconnected.

Recommendations

Record all distributor contact information for future reference.

Save the original box and packing material. Reuse them if the unit must be shipped to a new location or 

returned for service.

Position the unit so that the operator has easy access to the check path and a clear view of the LED. Do 

not put the unit close to a heat source, in direct sunlight, or close to any device that can emit 

electromagnetic interference, such as a computer monitor or power adapter.
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EC7000i and EC7500i models and features

The EC7000i and EC7500i series scanners are available in several optional model configurations. All 

models ship with a franker cartridge.

All scanner models can also be licensed to perform optical character recognition (OCR) on documents 

with machine printed text (remittances, pay stubs). This can be used with different applications such as

walk-in bill payment. You can tell if your scanner is licensed for OCR by the label on the bottom of the 

scanner.

The following table lists the available EC7000i and EC7500i models and their optional features.

EC7000i

Model Description

EC7011f Single-feed scanner.

EC7014f Single-feed scanner with a modem.

EC7111f Single-feed scanner with MSR

EC7500i

Model Description

EC7501f Single-feed scanner.

EC7502f Single-feed scanner with MSR.

EC7504f Single-feed scanner with MSR and thermal printer.

EC7511f Single-feed scanner.

EC7512f Single-feed scanner with MSR.
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Model and serial number

To locate the model and serial number of your scanner, carefully turn your scanner over to view the label 

affixed to the bottom.

Note: this guide is for EC series scanners with serial numbers beginning with 24 and higher. If your 

scanner’s serial number begins with 23 or lower, you should download the appropriate guide from RDM’s 

website, www.rdmcorp.com/support
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Setting up the EC7000i or EC7500i

To set up the EC7000i and the EC7500i, follow these steps.

Choose a location

Locate your scanner in a place that:

• Has a flat surface, such as a countertop or table.

• Is convenient for the scanner operator.

• Offers adequate ventilation and protection from elements 

such as heat, dust, oil, or moisture.

• Is close to a telephone line (depending on your unit) and 

power connections.

Unpack the shipping box

1. Open the top of the box.

2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.

3. Save the box and wrapping for future use.

Your EC7000i or EC7500i product package includes the following: 

• The scanner

• Power adapter

• Telephone cord (if the scanner includes a modem)

• Franker cartridge

• USB cable

• Thermal receipt paper roll (if the scanner includes a printer)

Inspect the scanner’s features

EC7000i and EC7500i scanners look very similar, but some scanners include a magnetic stripe reader 

(MSR) and the EC7504f includes a receipt printer. The illustrations below show the basic scanner (type 

A), and a scanner with a magnetic stripe reader and printer (type B). We’ll use type A throughout this 

manual for consistency.

For more information on scanner models and features, see Model and serial number.

NOTE: Before unpacking the box, 

examine it for damage received during 

shipping. If the scanner, or any 

component, appears damaged, do not 

use it. File a claim with the shipping 

company and contact your distributor.
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Type A

Richard 

Cohen

Type B

Richard 

Cohen

Document 

insertion slot

Document 

insertion slot

Scanner status 

LED light

Scanner status 

LED light 

Magnetic 

stripe reader 

(MSR)

Printer 
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Inside EC7000i and EC7500i series scanners

Connection ports

The EC7000i and EC7500i have different configurations of connection ports based on optional features. 

These configurations are set and programmed by the distributor (reseller) to suit your unique needs.

The following diagrams show the possible ports for EC7000i and EC7500i scanners:

Cover latch

Outside cover in raised position

Image frame in raised position

Image sensor 

Document sensors

Outside cover in raised position

Document feed plate. To access the 

franking printer assembly, you must 

remove this plate.
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EC7000i ports

The following table describes the scanner ports, from left to right:

Power

(Red)

Connect the power adaptor to this port.

USB

(Orange)

Use this port to connect to a PC.

AUX

(Yellow)

Use this port to connect optional peripheral devices such as a pass-through printer.

COM

(Green)

Use this port to connect to a PC or terminal.

TEL

(Purple)

Use this port to connect to a telephone line. This port is only included on scanners 

with a modem.

EC7500i ports

The following table describes the scanner ports, from left to right:

USB

(Left)

Use this port to connect to a PC.

Power

(Right)

Connect the power adaptor to this port.

Insert the franker cartridge

The franker cartridge is an ink stamp that marks the front of each check with an “Electronically Presented” 

message. Follow these directions to insert the franker cartridge into the unit.
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Access the printer assembly

1. Press the cover latch and lift the cover to access the imaging frame.

2. Lift the imaging frame to access the feed plate.

3. Locate the blue tab on the right side of the plate. Note the black tab in the same place on the left

side of the plate. You will use the black tab to open the printer assembly.

a. Push the black tab to the left, away from the feed plate.

b. While holding the black tab, lift the feed plate up and to the right. It moves free of the 

black tab.

c. Push the blue tab to the right, away from the feed plate.

d. While holding the blue tab, lift the feed plate up and to the left. It moves free of the blue 

tab.

e. Remove the feed plate completely.

Insert the franker cartridge into the printer assembly

Under the feed plate, there is a hole in the plastic where you can insert the franker cartridge.

1. Insert the franker cartridge into the hole. The roller on the cartridge should face into the scanner.

2. Apply pressure to the widest part of the cartridge top until it clicks into place.

3. Replace the document feed plate by pressing down firmly until it clicks into place.

4. Close the imaging frame.

5. Close the outside cover.

Caution

• Avoid contact with the main drive roller to prevent ink transfer to documents.

• Ink may be harmful if swallowed.

• Avoid contact with eyes.

• Damage to the unit or the cartridge resulting from modifying the cartridge is not the responsibility 

of RDM.

• The cartridge is not refillable.

• The franker cartridge is not licensed for modifications.

Connect to a telephone line

If you have purchased a scanner with a modem, follow these directions to connect to a telephone line.

1. Insert the end of the telephone cord into the TEL port on the back of the scanner.

2. Insert the other end of the telephone cord into a telephone jack in the wall.

CAUTION: Plug the telephone cord into an analog phone jack only; the modem will not work if it is 

plugged into a PBX digital line.
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Connect the power cord

1. Insert the round end of the power cord into the power port on the back of the scanner. Align the 

flat side of the power connector facing up.

2. Plug the power cord into an electrical power outlet.

3. When you connect to power, the LED lights up. Your unit is now powered on.

CAUTION: Disconnecting the power source while the scanner is processing a transaction may cause 

data files stored in the unit’s memory to be lost.

NOTE: The power adapter includes a locking mechanism that securely connects the power cord to the 

scanner. To prevent cord damage, do not pull on the cord. Firmly slide back the locking mechanism on 

the connector before disconnecting the power cord from the unit.

Drivers and software

The drivers for your scanner are installed on your computer when you install the check scanning 

application. There are many applications that support EC7000i and EC7500i scanners; most are available 

from third-party vendors. 

If you are not sure where to acquire your check scanning application, check with whoever provided your 

scanner.

Install the receipt printer paper roll

If your scanner includes a receipt printer, use single-ply, thermal-sensitive paper. These rolls are 2.25 

inches (5.8 cm) wide and can be purchased from office supply stores.

CAUTION:

• Handle thermal paper with care; friction, humidity, light, etc, will damage it. 

• The scanner will not load paper into the printer if the end of the roll is wrinkled, folded, or torn. Cut 

the end of the paper straight across before trying to load it into the scanner.

To install a roll of paper:

1. Ensure that the scanner is powered on.

2. Open the top of the paper roll cover at the back of the unit.

3. Hold the paper roll with the paper feeding from the bottom and guide the end of the paper into the 

slot that enters the scanner. The feed mechanism will pull the paper into the unit.

4. Place the roll into the paper roll holder.

5. Close the paper roll cover.
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Operating the scanner

Preparing checks

To reduce the possibility of errors and damage to the unit, you should: 

• Remove all folds and creases in the check.

• Remove any paper clips and staples from the check.

• Make sure that checks are dry

Feeding checks

The scanner unit is ready to accept checks when the LED is 

green. Insert the check in the following way:

• Flush to the right side of the scanner.

• Information-side facing up.

• MICR line to the right.

CAUTION: Do not open the cover or otherwise try to access 

the inside of the unit while it is in the process of scanning a 

check.

Swiping magnetic stripe cards

Swipe the credit card with the black, magnetic stripe facing 

downward, and to the left.
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Status signals for EC7000i and 

EC7500i

The scanner’s status is shown through a single, multi-state LED (light-emitting diode), which is the light 

on the top, front, right-hand side of the unit. Additionally, the scanner beeps to provide more information. 

The tables below describe typical status signals and their meanings.

EC7000i light signals and beeps

The following tables are for EC7000i scanners with serial number 24x and higher. Your scanner’s serial 

number is listed on the bottom of the unit. For more information on finding your serial number, see Model 

and serial number.

Scanners with serial number 23x and below might also have these signal patterns if they are updated to 

firmware 5.4.0 or higher. For more information on what firmware your scanner is running, contact your 

distributor (reseller).

If your scanner has a serial number of 23x or lower and does not follow these signal patterns, your 

scanner has an older set of signals. See Appendix A for a list of those patterns.

Startup

Signals Meaning / What to do

Red-green-amber flashing cycle 

followed by a solid amber light 

and then a long solid red light.

The scanner is starting up and performing diagnostics. Wait for the 

scanner to finish.

Green solid The scanner is configured but idle. The scanner is ready.

Document scanning and processing

Signals Meaning / What to do

Green flashing The scanner is waiting for the user to insert a document into the 

feeder.

Green-red flashing cycle The scanner is processing the document. Wait for the scanner to 

finish.

Red flashing and short beep An error occurred during processing. Check the computer or terminal’s

display for instructions or refer to your scanning application’s 

documentation. If you need more help, contact your distributor 

(reseller).
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EC7500i light signals and beeps

Start up

Signals Meaning / What to do

Red-green flashing cycle

Or, red-red-green-green 

flashing cycle

The scanner is being configured by the application.

Green solid The scanner is configured but idle. You can start a task by using the 

check scanning application on your computer.

Red solid An error occurred during startup. Check your computer’s display for 

instructions or refer to your scanning application’s documentation. If 

you need more help, contact your distributor (reseller).

Document scanning and processing

Signals Meaning / What to do

Green flashing The scanner is waiting for the user to insert a document into the 

feeder.

Green-red flashing cycle The scanner is processing the document. Wait for the scanner to 

finish.

Red flashing and short beep An error occurred during processing. Check your computer’s display 

for instructions or refer to your local procedures. If you need more 

help, contact your distributor (reseller).

A Typical Document Processing / LED Cycle

1. The LED is green (solid): the unit is idle.

2. The LED is green (flashing): the scanner is waiting for a document to be inserted for scanning.

3. The LED is green/red (flashing): the scanning operation is in progress.

4. The LED is green (solid): the scanning operation is complete. The scanner has returned to its idle 

state.
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Cleaning your scanner

RDM recommends that you periodically clean the scanner to remove dust, ink and debris build-up to 

ensure optimal performance and extended scanner life. Please follow the cleaning methods provided 

below.

There are two ways to clean your RDM scanner:

- Use the RDM ScannerCare application installed on your computer.

- Follow the instructions provided in Manual cleaning on page 19.

Cleaning the scanner with the RDM ScannerCare application

If you cannot find the ScannerCare program, you can clean your scanner manually. See Manual cleaning

on page 19.

1. Run the ScannerCare program:

• Search your computer for “ScannerCare”, and run the ScannerCare application. 

2. Select the “ScannerCare” tab.

3. Select the “Clean scanner” sub-tab:
EC7000i and EC7500i User Guide Cleaning your scanner

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4. Choose to run either the cleaning card only, or run a full cleaning cycle.

5. Perform each step. Click on each step as needed, and follow the instructions.

a. Click the “Run step” button to begin the step.

b. When the step is completed, click the “Mark step as complete” button.

c. Click on either the next step, or the “Next Step” button to advance to the next step.

d. Continue until all steps are completed.

6. Select the “View cleaning summary” sub-tab:

7. Review the cleaning summary for the scanner. The summary shows various information related 

to each scanner cleaning step.

Manual cleaning

Scanners perform best when all working surfaces are clean and free of foreign material.

Caution:

• Always disconnect the scanner from its power source before manual cleaning.

• Solvents or harsh cleaners might damage or discolor the cabinetry.

Cleaning the outside cabinetry

Use a damp cloth and mild soap. 
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Cleaning the inside of the scanner

To clean the inside of the unit: 

1. Press the latch and lift the cover to access the imaging 

frame.

2. Lift the imaging frame to access the document feed plate.

3. Locate the blue tab on the right side of the plate. Note the 

black tab in the same place on the left side of the plate. 

You will use the black tab to open the printer assembly.

a. Push the black tab to the left, away from the feed 

plate.

b. While holding the black tab, lift the feed plate up 

and to the right. It moves free of the black tab.

c. Push the blue tab to the right, away from the feed 

plate.

d. While holding the blue tab, lift the feed plate up 

and to the left. It moves free of the blue tab.

e. Remove the feed plate completely.

4. Ensure that the black fingers on the baffle move freely.

5. Use a dusting brush designed for use on electronic equipment or use compressed air to remove 

dust or debris.
EC7000i and EC7500i User Guide Cleaning your scanner

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Cleaning the imaging camera glass

If there are horizontal lines in the image of the scanned document, you should clean the imaging camera 

glass.

To locate and access the imaging camera glass:

1. Press the latch and lift the cover to access the imaging 

frame.

2. Lift the imaging frame to access the document sensors.

3. Use a lens-cleaning tissue or a damp, lint-free cloth to 

remove any ink or dust from the imaging camera glass.

Imaging camera 

glass
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Troubleshooting

In the course of everyday operations, you may encounter minor malfunctions in your scanner. Before 

calling for service, review the troubleshooting steps below.

Scanner does not respond 

Ensure that the scanner’s cable is still properly connected to the correct port on the back of the unit 

(according to instructions provided by your distributor or reseller).

If the problem persists, contact your distributor or reseller.

Ensure that the correct power adaptor is connected to the unit. Change or replace the adapter, if 

necessary.

Scanner modem cannot connect to the telephone line

If your scanner is not connecting to the telephone line:

1. Check that the telephone cord is plugged into both the scanner and the telephone jack.

2. Check that the telephone cord you are using is not damaged. Connect the telephone cord to a 

telephone. If the line operates normally, the cord does not need to be replaced.

3. Call the phone number of the telephone line to ensure that it is working properly.

• If you cannot connect to the telephone line, contact your telephone company to repair the 

line.

• If you can connect to the telephone line, contact your distributor to have the scanner

serviced.
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The check feeder does not function properly 

Ensure that you are inserting the check properly: flush 

to the right side of the scanner, information-side facing 

up, with the MICR line to the right. If the problem 

persists, contact your distributor. Remove any debris 

by following the directions below:

1. Press the latch and lift the cover to access the 

imaging frame. 

2. Lift the imaging frame to access the document 

feed plate. 

3. Clear any paper or debris from the imaging 

frame and document feed plate. 

4. Ensure that the black fingers on the baffle 

move freely.

5. Use a lens-cleaning tissue or a damp, lint-free 

cloth to remove any ink or dust from the 

document sensors.

6. Ensure that the rollers under the baffle are 

clean.

7. Close the imaging frame and cover.

Card transactions do not function properly 

Test the Card Swipe Mechanism

1. Ensure that you are swiping the card properly. The black 

magnetic stripe on the back of the card must face 

downward and to the left.

2. Try using another card to ensure the first card was not 

defective.

Document 

sensors

Rollers
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Specifications

EC7000i and EC7500i Specifications

Unit size Without MSR 

8.6” long x 6.1” wide x 4.4” high

21.9 cm long X 15.4 cm wide X 11.3 cm high

With MSR

8.6” long x 6.1” wide x 5.3” high

21.9 cm long x 15.4 cm wide x 13.5 cm high

With Printer

11.8” long x 6.1” wide x 5.3” high

30.1 cm long x 15.4 cm wide x 13.5 cm high

Unit weight EC7000i: 3.4 lbs. / 1.5 Kg

EC7504f with printer: 6.0 lbs / 2.7 Kg with power supply

Unit orientation For proper operation, place unit on a level, horizontal surface.

EC7000i connectors Power: Red. Mini-DIN 3-pin.

USB: Orange. USB-A. (1.1)

AUX: Yellow. Mini-DIN 8-pin.

COM: Green. Mini-DIN 9-pin.

TEL: Purple. RJ11 plug. Modem (optional).

EC7500i connectors Power: Mini-DIN 3-pin

USB: USB-B (2.0)

Environmental

Operating temperature 32 to 104 degrees F (0 to 40 degrees C).

Operating humidity 10 to 85% relative humidity (non-condensing).

Document Specifications

Document size and weight Nominal: 2.16” W x 4.4” L (5.5 cm x 11.2 cm)

Maximum: 4” W x 9” L (10.16 cm x 22.86 cm)

Preferred Paper Weight Range: 20 lb to 32 lb

MICR fonts E13B MICR Character Set

CMC7 MICR Character Set

OCR font recognition

(optional license)

Under application control Alphanumeric OCR A and B font 

recognition of OCR code-lines for applications such as bill 

payment

Electrical Power Requirements for Power Adapter

Power supply Input: 100–240 V AC, 50–60Hz

Output: 24V, DC 1.0A

For use with model no GFP241DA-2410M-2 or 3A-242DA24.

Pour utiliser avec modèle GFP241DA-2410M-2 or 3A-242DA24.
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Software and support

Supported operating 

systems

Windows XP, Windows 7 (32/64-bit), Windows 8 (32/64-bit), Windows 8.1 

(32/64-bit)

Development software RDM EC Scanner Application Development Kit (ADK) includes API 

components, USB driver, Redistributable Installation Packages and 

Sample Applications

Modem Specifications (Optional)

Supports V.34bis, V.34 V.F.C, V.32bis, V.32, V.22bis, V.22A/B, V.23, V.21, 

Bell 212A and 103

Error correction V.42 LAPM and MNP 2-4

V.42bis and MNP 5

Magnetic Stripe Reader (MSR) Specifications (Optional)

3 track, bi-directional

Accessories and consumables

Options and accessories RDM Part Number

Replacement franker cartridge –

“Electronically Presented” - red ink

6000-6050

Replacement franker cartridge 

(EC6XXX/7XXX/SYNERGY) – “Electronically 

Presented” red ink (FRENCH)

6000-6053

Replacement thermal paper roll, 2.25” x 50’ 

(58 mm x 15 m)

Standard thermal roll paper available from office supply 

stores

Replacement power adapter (EC7000i, 

EC7500i)

302843

Optional Aux to PC serial cable, mini-DIN9 to 

DB9 – (EC7000i models)

5000-40012

USB Cable, Type A to A (EC7000i models) 5000-40091

USB 2.0 cable, A to B male, shielded 

(EC7500i models)

6000-6106

Modem cable, RJ11 to RJ11 (EC7014f) 5000-40063
EC7000i and EC7500i User Guide Appendix A

©2018 RDM Corporation Page 26

Appendix A

This appendix describes the EC7000i series scanners’ LED and beep signal patterns for serial numbers

23x and lower.

Startup

Signals Meaning / What to do

Red/Green/Amber flashing 

cycle

The scanner is starting up and performing diagnostics. Wait for the 

scanner to finish.

Solid red The scanner failed a start-up test. Check the computer’s display for 

instructions. If you need more help, contact your distributor (reseller).

Solid amber The scanner is ready. You can start a task by using the check 

application on your computer or terminal.

Document scanning and processing

Signals Meaning / What to do

Green solid The scanner is ready to scan a document. Insert a document.

Green flashing The scanner is processing the document. Wait for the scanner to 

finish.

Green flashing and one short 

beep

The scanner read the MICR line successfully.

Amber flashing The scanner is communicating with your computer or terminal. Wait for 

the scanner to finish.

Red flashing and three short 

beeps.

The scanner failed to read the MICR line. Check the computer or

terminal’s display for instructions or refer to your local procedures. If 

you need additional assistance, contact your distributor (reseller).

Red flashing and one long beep An error occurred processing or storing the document image. Check 

the computer or terminal’s display for instructions or refer to your local 

procedures. If you need additional assistance, contact your distributor 

(reseller).
EC7000i and EC7500i User Guide Warranty Information

©2018 RDM Corporation Page 27

Warranty Information

LIMITED WARRANTY:

The RDM EC7000i and EC7500i units are warranted against defects in materials and workmanship under 

normal use and service for a period of two years. This warranty is extended only to the original purchaser.

The entire liability of RDM Corporation (the Corporation), distributors of the EC7000i and EC7500i and 

manufacturers of auxiliary equipment used with the EC7000i and EC7500i and your exclusive remedy 

shall be, at the Corporation’s option either (a) return of the price paid, or (b) repair or replacement of the 

EC7000i and EC7500i that does not meet this limited warranty and which is returned to the Corporation 

with a purchase receipt or other proof of date of original purchase which will be required in order to 

exercise your rights under this warranty.

The limited warranty is void if failure of the EC7000i or EC7500i has resulted from accident, abuse or 

misapplication. Any replacement of theEC7000i or EC7500i will be warranted for the remainder of the 

original warranty period.

The equipment is sold with the understanding that neither the Corporation, such distributors nor such 

manufacturers will be liable for any damages whatsoever (including, without limitation, direct or indirect 

damages for personal injury, loss of business profits, business interruption, loss of business information, 

or any other pecuniary loss) arising out of the use of or inability to use the EC7000i or EC7500i, even if 

the Corporation, such distributors and/or such manufacturers have been advised of the possibility of such 

damages. 

In any case, the entire liability of the Corporation, such distributors and such manufacturers with respect 

to the EC7000i or the EC7500i shall be limited to the amount actually paid by you for the EC7000i or the 

EC7500i.

The Corporation, such distributors and such manufacturers disclaim all other warranties, express or 

implied, including, without limitation, implied warranties of merchantability and fitness for a particular 

purpose with regard to the EC7000i or the EC7500i and the accompanying written materials.

Although every effort has been made to ensure the accuracy of the information contained in this guide, no 

warranty or representation to that effect is made. Due to product improvements, specifications are subject 

to change without notice.
EC7000i and EC7500i User Guide Warranty Information

©2018 RDM Corporation Page 28

WARRANTY SPECIFICS:

This warranty only covers failures due to defects in materials or workmanship, which occur during normal 

use. It does not cover the following:

Damage, which occurs in shipment,

Failures which are caused by products not supplied by RDM or failures which result from 

accident, misuse, abuse, neglect, excessive dirt or dust caused by lack of preventive 

maintenance measures, mishandling, misapplication, alteration or modification; service by 

anyone other than RDM, or damage that is attributable to acts of nature including but not limited 

to:

Flood, lightning, power surges or static electricity, water damage, falls, theft, or 

vandalism, 

Spillage of liquid or objects that have fallen into the equipment, 

Equipment that has been exposed to excessive heat or unstable environmental 

conditions,

Consumables such as Franker cartridge or Franker Assembly, or other EC7000i or 

EC7500i consumables or accessories such as roll paper or cables.

RDM’s EC7000i or EC7500i units with problems found to be caused by incorrectly set configuration 

parameters (IRN #, Owner Code, Merchant ID, etc.) are not considered defective and will not be serviced 

under warranty.

Warranty is void if any of the external case of the unit has been opened or removed or the unit has, in 

RDM’s opinion, been damaged through misuse or improper care.

Units returned to RDM for warranty repair will be re-configured with factory defaults and returned to 

customers. All stored images in the scanner will be cleared.
RDM EC9100i Series Scanners

User Guide

January 2021
EC9100i Series Scanner User Guide Copyright

©2021 RDM Corporation Page 2

Copyright

Copyright ©2021 by RDM Corporation, a Deluxe Company (RDM).

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or 

transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, 

without the prior written permission of RDM Corporation.

Trademarks

RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, DepositWatch+, QCX, 

QCV, EC6000i, EC7000i, EC7500i, EC9000i, EC9100i, EC9600i and EC9700i are trademarks or registered 

trademarks of RDM. All other brands and their products are trademarks or registered trademarks of 

their respective holders and should be noted as such.

Disclaimer

RDM makes no warranty with respect to the adequacy of this documentation, programs, or hardware 

that it describes for any particular purpose or with respect to the adequacy to produce a particular 

result. In no event shall RDM be held liable for special, direct, indirect, or consequential damages, losses, 

cost, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature or kind.

RDM, By Deluxe 

www.rdmcorp.com

End-User/Customer Agreement

Please read the end-user/customer agreement regarding software license and warranty terms during 

the installation of the application.
EC9100i Series Scanner User Guide Compliance statements

©2021 RDM Corporation Page 3

Compliance statements

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, 

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 

harmful interference when the equipment is operated in a commercial environment. This equipment 

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance 

with the instruction manual, may cause harmful interference to radio communications. Operation of this 

equipment in a residential area is likely to cause harmful interference in which case the user will be 

required to correct the interference at his own expense.

Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to 

operate the equipment.

All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever 

needed to any RDM product, they should be performed by RDM Corporation or an authorized 

representative of RDM Corporation. For information please contact RDM Corporation, 

619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent 

below.

US Service Agent

Kortney Nordrum

(651)-490-8614

compliance@deluxe.com
EC9100i Series Scanner User Guide Contents

©2021 RDM Corporation Page 4

Contents

Copyright .....................................................................................................................................................2

Compliance statements.............................................................................................................................3

Contents ......................................................................................................................................................4

About this guide..........................................................................................................................................6

Introduction..................................................................................................................................................7

Your Scanner..............................................................................................................................................8

Scanner Models......................................................................................................................................8

Status LED Signals ................................................................................................................................9

EC9100i series scanner..........................................................................................................................10

Single-feed (SF) models .....................................................................................................................10

Auto-feed (AF) models ........................................................................................................................11

Auto-feed (AF) printer models............................................................................................................12

Internal components ............................................................................................................................13

Inside the front cover - side view – Auto-Feed ............................................................................13

Inside the front cover - side view – Single-Feed .........................................................................13

Inside the front cover - back view ..................................................................................................14

Inside the front cover and endorsement printer cover - top view..............................................15

Connection ports ..................................................................................................................................16

Setting up your scanner ..........................................................................................................................17

Connecting the power cord.................................................................................................................18

Disconnecting the power cord............................................................................................................18

Installing cartridges and paper roll.....................................................................................................18

Drivers and applications......................................................................................................................19

Operating the scanner.............................................................................................................................20

Preparing documents...........................................................................................................................20

Feeding documents .............................................................................................................................20

Single-feed (SF) models..................................................................................................................20

Auto-feed (AF) models ....................................................................................................................21
EC9100i Series Scanner User Guide Contents

©2021 RDM Corporation Page 5

Swiping magnetic stripe cards (optional)..........................................................................................21

Imaging identification cards ................................................................................................................21

Understanding light signals.....................................................................................................................22

Maintaining your scanner........................................................................................................................23

Removing the covers...........................................................................................................................23

Front cover ........................................................................................................................................23

Endorsement printer cover .............................................................................................................23

Franker and endorser inkjet cartridges .............................................................................................24

Installing the franker cartridge........................................................................................................25

Installing the endorser inkjet cartridge ..........................................................................................26

Replacing the inkjet blotter .............................................................................................................27

Replacing the paper roll for the printer..........................................................................................27

Cleaning your scanner.........................................................................................................................28

Using RDM ScannerCare Cleaning Kit.........................................................................................28

Manual cleaning ...............................................................................................................................29

Troubleshooting........................................................................................................................................31

Scanner does not respond..................................................................................................................31

Card transactions do not function properly ......................................................................................31

Printer does not print ...........................................................................................................................31

Specifications............................................................................................................................................32

Warranty Information ...............................................................................................................................35

LIMITED WARRANTY:........................................................................................................................35

WARRANTY SPECIFICS: ..................................................................................................................36
EC9100i Series Scanner User Guide About this guide

©2021 RDM Corporation Page 6

About this guide

This guide describes the EC9100i series scanners, some basic operations, and how to maintain your 

scanner. For instructions on how to use your scanner to scan documents with your computer, contact 

your solution provider.

Requirements

The scanner is for indoor use only. Keep the scanner dry; avoid areas of high humidity.

Do not remove any parts from areas that are not described in this guide. Removing parts from areas not 

described in this guide will void the warranty.

When you are working inside the scanner, such as when you are replacing the franker cartridge, make 

sure the scanner’s power is disconnected.

Recommendations

Record all distributor contact information for future reference.

Save the original box and packing material. Reuse them if the unit must be shipped to a new location or 

returned for service.

Position the unit so that the operator has easy access to the document path and a clear view of the LED. 

Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit 

electromagnetic interference, such as a computer monitor or power adapter.
EC9100i Series Scanner User Guide Introduction

©2021 RDM Corporation Page 7

Introduction

The RDM EC9100i series scanners provide affordable functionality in a compact, efficient design. 

Featuring RDM’s industry leading Progressive MICR Method and imaging technology, the EC9100i series 

scanners deliver optimum MICR read rates and image quality.

With several models and feature options to choose from, the RDM EC9100i series scanners are an ideal 

fit for payment applications such as remote deposit capture, check cashing, teller capture, healthcare 

POS, retail POS, and walk-in bill payments. Scanners are available in single-feed and auto-feed models, 

with speeds up to 90 documents per minute on some models. All models include an integrated ID card 

imager.

To accommodate applications such as walk-in bill payments, the EC9100i series can be licensed for OCR 

A and B font recognition capability. You can tell if your scanner is licensed for OCR by the label on the 

bottom or back of the scanner.
EC9100i Series Scanner User Guide Your Scanner

©2021 RDM Corporation Page 8

Your Scanner 

Scanner Models

The following table lists the available EC9100i models and their key features. Single-Feed Multi-Feed MSR 3 Thermal Receipt Printer Franker Enabled Ink-jet Endorser Enabled

Document 

feeder capacity

Document 

throughput 

(DPM)

EC9111f ● ● 1

EC9112f ● ● ● 1

EC9103f ● ● ● 30 30/90

EC9104f ● ● ● ● 30 30/90

EC9108f ● ● ● ● ● 30 30/90

There is a label on your scanner that includes the following details about your scanner:

• The scanner’s model number

• The scanner’s serial number

• The speed of your scanner (30 documents per minute in the example below)

• Whether the scanner is licensed for OCR (the example below is not licensed for OCR scanning)

You can locate your scanner’s label on the bottom or back of your scanner.

Model number

Scanner speed
EC9100i Series Scanner User Guide Your Scanner

©2021 RDM Corporation Page 9

Status LED Signals

This status L.E.D. (Light Emitting Diode) is located on the front right of the scanner. The light indicates 

the status of the scanner. For more information, see Light signals and beeps on page 22.
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 10

EC9100i series scanner

Single-feed (SF) models

Exit pocket

Exit extension

Insertion extension

Endorsement printer cover

Front cover

Status LED 

Document feeder
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 11

Auto-feed (AF) models

Document feeder

Exit pocket

Status LED

Front cover

Endorsement printer cover

Pocket stop
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 12

Auto-feed (AF) printer models

Status LED

Front cover

Endorsement printer cover

Exit pocket

Document 

feeder

Printer door release button

Printer door

3” thermal receipt printer

Pocket stop
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 13

Internal components

Inside the front cover - side view – Auto-Feed 

Inside the front cover - side view – Single-Feed 

Feeder roller

Document feeder 

Image sensor (closed)

ID card entry slot

ID card entry slot

Image sensor (closed)

Document feeder 
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 14

Inside the front cover - back view

Franker cartridge 

Franker latch

cartridge

Metal Plate

(aligns with slot in 

franker cartridge)

ID card entry slot
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 15

Exit 

pocket

Document 

track

Franker

Back

Document 

feeder

Image 

sensor and 

panels 

ID card entry 

l

Status LED

Metal post for top cover

Metal post for 

top cover

Endorsement 

printer (select 

models)

Inside the front cover and endorsement printer cover - top view
EC9100i Series Scanner User Guide EC9100i series scanner

©2021 RDM Corporation Page 16

Connection ports

* Note: Not all scanner models include every item shown in the diagrams. Some earlier models will also 

have a USB hub.

Connector/Port Description

USB Port High-speed 2.0 (480 mbps). Use this port to connect to a computer. You 

must use the USB A to B cable.

Power Connect the power adapter to this port. 

K-Slot The K-Slot or Kensington® Security Lock lets you secure the unit with a 

cable (not provided) that locks into the slot. Cables can be purchased from 

your local computer supply store.

USB Power
EC9100i Series Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 17

Setting up your scanner

To set up your scanner:

• Choose a location.

• Unpack the shipping box.

• Inspect the scanner’s features.

• Insert the franker cartridge (sold separately).

• Insert the inkjet endorser printer cartridge (sold separately).

• Insert the receipt paper roll, if one is included with your scanner.

Choosing a location

Locate your scanner in a place that:

• Has a flat surface, such as a counter top or table.

• Is convenient for the scanner operator.

• Offers adequate ventilation and protection from elements such as heat, dust, oil, or moisture.

• Is close to the application computer. 

• Is close to an electrical outlet.

Unpacking the shipping box

1. Open the top of the box.

2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.

3. Save the box and packing material for future use.

The shipping box includes the following items:

• Scanner

• USB cable (A to B)

• Power adapter

• 5-pack inkjet blotter (models with inkjet endorsement printer)

• 3” thermal receipt paper roll (models with receipt printer)
EC9100i Series Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 18

Connecting the power cord

1. Align the flat side of the power connector so that it is facing up.

2. Insert the round end of the power cord into the power port on the back of the 

scanner until it clicks into place.

Note: Although the status light on the scanner might illuminate without the 

power cord being fully connected to the scanner, you must push the power cord 

until it clicks into place for the scanner to function correctly.

3. With the power cord connected to the power adapter, plug the other end of cord into an

electrical outlet.

4. If your power cord has an on/off switch, make sure the switch 

is in the “on” position.

Click here to view video: How to connect your RDM EC9100i series check scanner

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Disconnecting the power cord

Caution: Disconnecting the scanner from a power source while the scanner is processing a transaction 

might cause data loss.

The power cord has a sleeve on it that secures it to the unit. The security sleeve prevents the power 

cord from being pulled out of the unit accidently.

1. Hold the unit in place with one hand to prevent the unit from falling.

2. With your other hand, slide the power cord security sleeve back and pull the power cord free of 

the scanner.

Installing cartridges and paper roll

For installing the franker cartridge, see Replacing the franker cartridge on page 25.

For installing the endorser inkjet cartridge, see Replacing the endorser inkjet cartridge on page 26.

For installing the paper roll, see Replacing the paper roll for the printer on page 27.
EC9100i Series Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 19

Drivers and applications

There are many applications that support the RDM EC9100i. Most are available from third-party 

vendors. If you are not sure where to acquire your payment application, check with whoever provided 

your scanner.

The drivers for RDM EC9100i series scanners are installed on your computer when you install your

payment application.
EC9100i Series Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 20

Operating the scanner

Caution: Do not open the cover or try to access the inside of the scanner while it scans a document.

Preparing documents

To reduce the possibility of errors and damage to the unit:

• Remove all folds and creases in the document.

• Remove any paper clips and staples from the document.

• Make sure that documents are not stuck together.

• Make sure that documents are dry.

Feeding documents

The scanner unit is ready to accept documents when the LED is flashing green. Insert the documents 

either one at a time with single-feed (SF) models, or in a batch with auto-feed (AF) models.

Make sure that you place the documents into the feeder with the MICR line at the bottom and facing 

towards the outside of the scanner.

Caution: Adjust the exit extension or the pocket stop to fit the documents that you are scanning. 

Documents can be damaged or jam in the scanner if the exit extension or pocket stop is not fitted to the 

documents.

Single-feed (SF) models

1. Start the scanning process. For example, click Scan on 

your scanning application.

2. Hand-feed a document into the feeder until the scanner 

pulls the document through the transport.

The document is scanned and processed.

3. Repeat steps 1 and 2 until you have scanned all your 

documents.

Click here to view video: Feeding checks on a RDM single-feed check scanner

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists
EC9100i Series Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 21

Auto-feed (AF) models

1. Place up to 30 documents into the document feeder.

Note: Do not push documents past the check icon on the right side of 

the document feeder.

2. If you are required to do so, start the scanning process. For example, 

click Scan on your scanning application.

Click here to view video: View Feeding checks on a RDM Auto-feed check 

scanner

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Swiping magnetic stripe cards (optional)

1. Place the card in the slot on the side of the scanner with the stripe 

down and facing towards the body of the scanner.

2. Swipe the card from front to back.

Imaging identification cards

The ID imager uses the same track as the document scanner, but 

you insert ID cards at the back of the scanner. Insert the card into 

the scanner so that the front of the ID card faces away from the 

scanner. The ID imager scans both the front and back of the 

identification card.

1. Insert the identification card into the back of the scanner 

track until you feel the scanner pinch the card.

The scanner pulls the card through the track.

2. Remove the card from the front of the scanner track.
EC9100i Series Scanner User Guide Understanding light signals

©2021 RDM Corporation Page 22

Understanding light signals

The scanner’s status is shown through a single, multistate LED (light-emitting diode), which is the light 

on the top, front, right-hand side of the unit. The tables below describe typical status signals and their 

meanings.

Status Signals Meaning

After starting the 

scanner:

Red and green flashing 

cycle The scanner is being configured by the scanning 

application.

Idle Green solid The scanner is ready and idle.

Scanning Green flashing The scanner is waiting for the user to insert a 

document into the feeder.

Scanning Green and red flashing 

cycle

The scanner is processing the documents. Wait for 

the scanner to finish.

Error Red flashing An error occurred while the scanner was 

processing the document. Check your PC 

application for instructions or refer to your local 

procedures. If you need more help, contact your 

distributor (reseller).

Signals in a typical document processing cycle

1. The LED is Green (Solid): The unit is idle.

2. The LED is Green (Flashing): The scanner is waiting for a document to be inserted for scanning.

3. The LED is Green/Red (Flashing): The scanning operation is in progress.

4. The LED is Green (Solid): The scanning operation is complete. The scanner has returned to its 

idle state.
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 23

Maintaining your scanner

Removing the covers

RDM EC9100i scanners have two covers that can be removed in order to clean the image sensor, replace 

cartridges, or clear paper jams.

Front cover

Remove the front cover when you need to clear paper jams, replace the franker cartridge, or clean the 

image sensor.

1. Disconnect the power cord from the scanner.

2. Pull the insertion extensions forward.

3. Grasp the front and the back end of the front cover. 

4. Gently pull the cover upwards until it detaches from the scanner.

To replace the front cover:

Caution: Before you replace the front cover, make sure the insertion extensions are pulled forward.

Otherwise, you might damage the front cover.

1. Carefully place the front cover over the scanner assembly. Make sure that the cover overlaps

the assembly correctly by lining it up with the metal posts.

2. Gently push the cover down until it snaps into place.

Endorsement printer cover

Remove the endorsement printer cover when you need to clear paper jams, to insert or replace the 

endorser inkjet printer cartridge, or to clean the image sensor.
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 24

1. Grasp the top of the endorsement printer cover.

2. Gently pull the cover upwards until it detaches from the scanner.

To replace the endorsement printer cover:

1. Carefully place the endorsement printer cover over the scanner assembly; make sure that the 

cover overlaps the assembly correctly.

2. Gently push the cover down until it snaps into place.

Franker and endorser inkjet cartridges

The franker cartridge creates a red ink stamp that defaces the front of each check with a message that 

says, “Electronically Presented”. Franker cartridge must be purchased separately.

Certain EC9100i scanners are capable of endorsing checks, but the cartridges are not included with 

scanners. With your scanning application, the endorser inkjet printer places user-defined text on the 

rear of the check. 

Franker or inkjet cartridges can be purchased by contacting your solution provider or reseller.

Follow the directions below to insert the cartridges into the scanner unit.

Caution:

• Ink might be harmful if swallowed.

• Avoid contact with eyes.

• Damage to the unit or the cartridge which results from modifying the inkjet cartridge is not the 

responsibility of RDM.

• The inkjet cartridge is not refillable.

• Inkjet cartridges are not licensed for modifications.

• RDM may change product designs, features, or specifications at any time.

HP C6602A Black 

Endorser inkjet cartridge

Item# 6000-6060

Franker cartridge

Item# 6000-6065
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 25

Installing the franker cartridge

1. Remove the front cover of the scanner.

At the back of the scanner, the franker cartridge is held in place by a blue franker latch and a 

metal plate.

2. Lift the blue franker latch.

3. Pull the franker cartridge out of the scanner by the franker tab.

4. Insert the new franker cartridge. Make sure the top of the metal plate fits into the slot in franker 

cartridge (as pictured).

5. Secure the franker cartridge:

a. Push the metal plate towards the body of the scanner (pushing in the franker cartridge).

b. Lowering the blue latch over the franker cartridge until it snaps closed.

6. Replace the scanner cover.

Click here to view video: How to Install Franker Cartridge

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Franker tab

Metal plate

Franker latch

Franker slot
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 26

Installing the endorser inkjet cartridge

When you place the new inkjet cartridge into the holder, make sure that you insert it at the angle 

described in the following steps. If you do not insert the cartridge properly, it might not make contact 

with the document when it is scanned.

1. Remove the endorsement printer cover.

2. Pull the inkjet latch away from the inkjet cartridge (as pictured).

3. Pull the inkjet cartridge out of the scanner.

4. To insert the new inkjet cartridge, pull the inkjet latch back 

and place the inkjet cartridge into the holder. The 

cartridge needs to be at an angle so that the back of the 

cartridge is lower than the front of the cartridge.

5. Push the cartridge down into the holder until the cartridge 

snaps into place.

Once installed, the inkjet cartridge sits on a slight angle

with the back of the cartridge lower than the front.

6. Make sure there is no gap between the inkjet cartridge and the endorsement channel.

7. Replace the endorsement printer cover.

Click here to view video: How to Install Inkjet Cartridge

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 27

Replacing the inkjet blotter

Scanners with endorsement printers include an inkjet blotter that absorbs excess ink from the 

endorsement process. Over time, the blotter might stop absorbing ink effectively and so should be 

replaced. Scanners with endorsement printers come with five replacement blotters.

To replace the inkjet blotter:

1. Remove the front cover of the scanner.

At the back of the scanner, above the franker cartridge, you can 

see the top of the inkjet blotter, as shown below:

2. With your finger or tweezers, remove the inkjet blotter from its

slot. 

3. Dispose of the used blotter.

4. Insert the replacement inkjet blotter into the slot.

Replacing the paper roll for the printer

If your scanner has a printer, the following steps describe how to 

replace the paper roll.

1. Press the printer door release button and completely open the 

printer door.

2. Remove the empty paper roll from the paper compartment.

3. Insert the new paper roll into the compartment, with the end of 

the paper roll rolling from the top.

4. Pull the paper out of the compartment and close the printer 

door so that the end of the paper sticks out of the compartment 

(as pictured). Push the door closed in the center of the printer 

door.

Make sure the cover is completely closed. If you push the cover from the sides, the cover might 

not close completely. When closed correctly, both sides of the printer cover are flush with the 

scanner. 

5. Rip off any access paper sticking out of the printer cover.
EC9100i Series Scanner User Guide Maintaining your scanner 

©2021 RDM Corporation Page 28

Cleaning your scanner

RDM recommends that you periodically clean the scanner to remove dust, ink and debris build-up to 

ensure optimal performance and extended scanner life.

There are two ways to clean your RDM scanner:

1. Using the RDM ScannerCare Cleaning Kit, which includes WaffleTechnologyTM cleaning cards and 

device wipes:

o You can use the RDM ScannerCare application which is installed on your computer or 

your payment application’s document feeding cycle as described below.

2. Manually, by follow instructions provided in Manual cleaning on page 29. 

Using RDM ScannerCare Cleaning Kit 

Cleaning the scanner with the RDM ScannerCare application

1. Run the ScannerCare program:

• search your computer for “ScannerCare” and run the ScannerCare application. 

2. Select the “ScannerCare” tab.

3. Select the “Clean scanner” sub-tab.

Here is the “Clean scanner” sub-tab 
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 29

4. Choose to run either the cleaning card only or run a full cleaning cycle.

5. Perform each step. Click on each step as needed and follow the instructions.

a. Click the “Run step” button to begin the step.

b. When the step is completed, click the “Mark step as complete” button.

c. Click on either the next step, or the “Next Step” button to advance to the next step.

d. Continue until all steps are completed.

6. Select the “View cleaning summary” sub-tab. 

7. View the cleaning summary for the scanner. The summary shows various information related to 

each scanner cleaning step.

Here is the “View cleaning summary” tab for the EC9100i:

Cleaning the scanner with the document feeding application

1. Start a document feeding application.

2. Run the cleaning card through the RDM scanner several times, rotating the card top to 

bottom on both sides.

3. Cancel the application, discard the used cleaning card.

Manual cleaning

Scanners perform best when all working surfaces are clean and free of foreign material.

Caution:

• Always disconnect the scanner from its power source before manual cleaning.

• Solvents or harsh cleaners might damage or discolor the cabinetry.
EC9100i Series Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 30

Cleaning the outside cabinetry

Use a damp cloth and mild soap. 

Cleaning the inside of the scanner unit

1. Remove the front cover and the endorsement printer cover.

2. Use a dusting brush designed for use with electronic equipment or a compressed air duster to 

clean inside the scanner.

3. Replace the covers.

Cleaning the image sensor

Caution: Always disconnect the unit from its power source before cleaning the image sensor.

1. Remove the front cover and the endorsement printer cover.

2. Open both the front and back panels that cover the image sensor.

The front panel can open up to 90°. The back panel opens only a few degrees.

3. Use any of the following to gently remove any ink or dust from the image sensor.

• A lens cleaning tissue.

• A damp lint-free cloth.

• A cotton swab dampened with rubbing alcohol.

4. Clean the glass on each panel thoroughly.

5. Replace each of the covers.
EC9100i Series Scanner User Guide Troubleshooting

©2021 RDM Corporation Page 31

Troubleshooting

During everyday operations, you might encounter minor malfunctions with RDM EC9100i series 

scanners. Before calling for service, review the troubleshooting steps below.

Scanner does not respond

1. Ensure the cable that connects your scanner to your computer is properly connected to the 

correct port on the back of the scanner and computer (according to instructions provided by 

your distributor).

2. Make sure that the correct power cord is connected to the unit. If your power cord has an 

on/off switch, make sure the switch is in the “on” position. Change or replace the cord, if 

necessary.

3. If the problem persists, contact your solution provider or help desk.

Card transactions do not function properly

1. Ensure that you are swiping the card properly. 

The black magnetic stripe on the back of the card must face downward and towards the body of 

the scanner.

2. Try using another card to ensure the first card was not defective.

3. If the problem persists, contact your solution provider or help desk.

Printer does not print

1. Ensure you are using 3” Thermal printer roll (see 34)

2. Ensure that the printer has not jammed.

3. Ensure that the end of the paper rolls from the top of the roll.

4. Ensure that the printer door is completely closed.

5. If the problem persists, contact your solution provider or help 

desk.
EC9100i Series Scanner User Guide Specifications

©2021 RDM Corporation Page 32

Specifications

Physical dimensions

Depth:

Min: 237mm (9.3”)

(with retracted extensions)

Max: 311mm (12.25”)

(with fixed extensions)

Width:

Standard Models: 154mm 

(6.0”)

MSR Models: 157mm (6.2”)

Height:

Standard Models: 175mm (6.9”)

Receipt Printer Models: 245mm (9.65”)

Document feed capacities

Preferred paper weight: 

20 lb. to 32 lb.

Height:

Min: 50.8mm (2”)

Max: 101.6mm (4”)

Length:

Min: 101.6mm (4”)

Max: 228.6mm (9”)

Single-feed models EC9111/12 Single document.

Auto-feed models (multifeed)

EC9103/04/08 Up to 30 documents

(based on document thickness & condition)

Document collection pocket Up to 60 documents. (based on document thickness & condition)

Maintains the integrity of the order of the original source documents.

Technical features

MICR reader E13B or CMC7 MICR Fonts. OCR E13B MICR Assist available.

Uses RDM’s Progressive MICR Method for optimum MICR read accuracy. 

Image capture Duplex imaging. 

File formats: Tiff 6.0, JPEG, BMP (uncompressed). 

File compression: JPEG grayscale (Quality 25), CCITT Group 4 (ITU T.6) (or 

no compression) for bi-level.

Documents and ID cards: 100 or 200 DPI grayscale or bi-level 

Image processing Up to 4 images, any combination, front and back for documents or ID cards.

Resolutions for documents: 100, 200 DPI grayscale or bi-level

Resolutions for ID cards: 200 or 400 DPI image resolution. (V-scan 

captured at 200DPI)

Identification (ID) card 

imager

Integrated Duplex Imaging. 54mm [2.13”] (V) x 86mm [3.39”] (H) 

Image Quality Assurance 

(IQA)

IQA includes: too light/too dark /skew (Bi-Level Images Only).

Magnetic Stripe Reader 

(MSR) (select models)

Integrated 3-track, bi-directional, alphanumeric, encryption capable MSR.

Optical character

recognition (optional 

license)

Under application control Alphanumeric OCR A and B font recognition of 

OCR code-lines for applications such as bill payment.
EC9100i Series Scanner User Guide Specifications

©2021 RDM Corporation Page 33

Franker Under application control a fixed text message “Electronically Presented”

can be stamped on the front of a document, in red ink.

Inkjet Endorsement printer

(select models)

Under application control, a single line 1/8” high text message can be 

printed on the rear of a document. HP C6602A inkjet cartridge required.

Scanner status LED Provides the unit’s status via illuminated LED.

USB port High Speed USB 2.0 (480 mbps) on all models.

Receipt Printer

(select models)

Integrated 3” thermal receipt printer. Clamshell paper load.

Paper width 80mm (3.15”). Print width 71mm (2.8”).

Maximum print speed of 170mm/sec (6.7”/sec).

Uses power from scanner’s power supply.

Software and support

Supported operating 

systems

Windows 10 (32/64-bit).

Development software RDM EC Scanner Application Development Kit (ADK) includes RDM SCI API 

components, USB driver, Redistributable Installation Packages and Sample 

Applications.

3rd Party Certifications / 

Licenses

Silver Bullet Technologies: RangerTM for RDM Plug-in

Environment

Operating temperature 10 to 40 Degrees C (50 to 104 Degrees F).

Operating humidity 10 to 85% relative humidity (non-condensing).

Power Rating

Unit input

(24VDC)

Standard Models: 900mA.

Receipt Printer Models: 2.5A.

Power supply input range 100–240V, 50/60 Hz.

Other

Certifications Industry certifications including.

WHQL certified USB driver

IEC 60950-1 (Product Safety)

FCC Part 15,Subpart B, Class A - Unintentional Radiators (EMC)

Warranty 2-year standard warranty.

Life expectancy 5 years under normal usage.
EC9100i Series Scanner User Guide Specifications

©2021 RDM Corporation Page 34

Consumables and accessories

RDM Part number

Replacement franker cartridge –

“Electronically Presented” red ink (sold 

separately)

6000-6065

Replacement HP inkjet printer cartridge

(sold separately)

6000-6060 (HP C6602A) – black ink

Ink Jet Blotter - 5 pack 302987

Thermal paper roll

3.125" W x 225' L

(3.125” maximum diameter)

Standard thermal roll paper available from office supply 

stores

Replacement power adapter and cord 302843 – Standard models

303811 – Receipt Printer models

USB 2.0 cable, A to B male, shielded, 2m (black) 6000-6106
EC9100i Series Scanner User Guide Warranty Information

©2021 RDM Corporation Page 35

Warranty Information

LIMITED WARRANTY:

RDM EC9100i is warranted against defects in materials and workmanship under normal use and service 

for a period of two years after the date of receipt by you. This warranty is extended only to the original 

purchaser. Extended warranty programs might be offered by your solution provider.

The entire liability of RDM Corporation (the Corporation), distributors of the RDM EC9100i scanner and 

manufacturers of auxiliary equipment used with the RDM EC9100i and your exclusive remedy shall be, 

at the Corporation’s option either (a) return of the price paid, or (b) repair or replacement of the RDM 

EC9100i scanner that does not meet the limited warranty and which is returned to the Corporation with 

a purchase receipt or other proof of date of original purchase which will be required in order to exercise 

your rights under this warranty.

The limited warranty is void if failure of the RDM EC9100i has resulted from accident, abuse or 

misapplication. Any replacement RDM EC9100i will be warranted for the remainder of the original 

warranty period.

The equipment is sold with the understanding that neither the Corporation, such distributors nor such 

manufacturers will be liable for any damages whatsoever (include, without limitation, direct or indirect 

damages for personal injury, loss of business profits, business interruption, loss of business information, 

or any other pecuniary loss) arising out of the use of or inability to use the RDM EC9100i, even if the 

Corporation, such distributors and/or such manufacturers have been advised of the possibility of such 

damages.

In any case, the entire liability of the Corporation, such distributors and such manufacturers with respect 

to the RDM EC9100i shall be limited to the amount actually paid by you for the RDM EC9100i. The 

Corporation, such distributors and such manufacturers disclaim all other warranties, express or implied, 

including, without limitation, implied warranties of merchantability and fitness for a particular purpose 

with regard to the RDM EC9100i and the accompanying written materials.
EC9100i Series Scanner User Guide Warranty Information

©2021 RDM Corporation Page 36

WARRANTY SPECIFICS:

This warranty only covers failures due to defects in materials or workmanship, which occur during 

normal use.

It does not cover the following:

• Damage, which occurs in shipment;

• Failures which are caused by products not supplied by RDM;

• Failures which result from accident, misuse, abuse, neglect, excessive dirt or dust cause by lack 

or preventative maintenance measures, mishandling, misapplication, alteration or modification;

• Service by anyone other than RDM;

• Damage that is attributable to acts of nature including but not limited to:

o Flood, lightning, power surge or static electricity, water damage, fall, theft, or 

vandalism;

o Spillage of liquid or objects that have fallen into the equipment;

o Equipment that has been exposed to excessive heat or unstable environmental 

conditions;

o Consumables such as Franker Roller or Franker Assembly, or other RDM EC9100i 

consumables or accessories such as cables.

RDM scanner units with problems found to be caused by incorrectly set configuration parameters (IRN#, 

Owner Code, Merchant ID, etc.) are not considered defective and will not be serviced under warranty. 

Warranty is void if any of the external case of the unit has been opened or removed or the unit has, in 

RDM’s opinion, been damaged through misuse or improper care.

Units returned to RDM for warranty repair will be reconfigured with factory defaults and returned to 

customers.

RDM and its authorized service depots reserve the right to charge a fee for scanners found to be 

problem free “No Trouble Found".
RDM Network Scanner Series

EC9700i / EC9600i

User Guide

January 2021
RDM Network Scanner User Guide Copyright

©2021 RDM Corporation Page 2

Copyright

Copyright ©2021 by RDM Corporation.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or 

transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, 

without the prior written permission of RDM Corporation.

Trademarks

RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, DepositWatch+, QCX, 

QCV, EC6000i, EC7000i, EC7500i, EC9000i, EC9100i, EC9600i and EC9700i are trademarks or registered 

trademarks of RDM Corporation. All other brands and their products are trademarks or registered 

trademarks of their respective holders and should be noted as such.

Disclaimer

RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or 

hardware that it describes for any particular purpose or with respect to the adequacy to produce a 

particular result. In no event shall RDM be held liable for special, direct, indirect, or consequential 

damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature 

or kind.

RDM, By Deluxe 

www.rdmcorp.com

End-User/Customer Agreement

Please read the end-user/customer agreement regarding software license and warranty terms during 

the installation of the application.
RDM Network Scanner User Guide Compliance statements

©2021 RDM Corporation Page 3

Compliance statements

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, 

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 

harmful interference when the equipment is operated in a commercial environment. This equipment 

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance 

with the instruction manual, may cause harmful interference to radio communications. Operation of this 

equipment in a residential area is likely to cause harmful interference in which case the user will be 

required to correct the interference at his own expense.

Warning: Changes or modifications not expressly approved by RDM Corporation could void the user’s 

authority to operate the equipment.

All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever 

needed to any RDM product, they should be performed by RDM Corporation or an authorized 

representative of RDM Corporation. For information please contact RDM Corporation, 619A Kumpf 

Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent below.

US Service Agent

Kortney Nordrum

(651)-490-8614

compliance@deluxe.com
RDM Network Scanner User Guide Contents

©2021 RDM Corporation Page 4

Contents

Copyright .....................................................................................................................................................2

Compliance statements.............................................................................................................................3

Contents ......................................................................................................................................................4

About this guide..........................................................................................................................................6

Introduction..................................................................................................................................................7

Your Scanner..............................................................................................................................................8

Scanner Models......................................................................................................................................8

Status LED Signals ..............................................................................................................................10

RDM network scanners...........................................................................................................................11

Single-feed (SF) models .....................................................................................................................11

Auto-feed (AF) models ........................................................................................................................12

Auto-feed (AF) printer models............................................................................................................13

Internal components ............................................................................................................................14

Inside the front cover - side view – Auto-Feed ............................................................................14

Inside the front cover - side view – Single-Feed .........................................................................14

Inside the front cover - back view ..................................................................................................15

Inside the front cover and endorsement printer cover - top view..............................................16

Connection ports ..................................................................................................................................17

Setting up your scanner ..........................................................................................................................19

Connecting the power cord.................................................................................................................20

Disconnecting the power cord............................................................................................................20

Installing cartridges and paper roll.....................................................................................................20

Connecting the RDM network scanner.............................................................................................21

Adding the scanner to the network................................................................................................23

Operating the scanner.............................................................................................................................24

Preparing documents...........................................................................................................................24

Feeding documents .............................................................................................................................24

Single-feed (SF) models..................................................................................................................24
RDM Network Scanner User Guide Contents

©2021 RDM Corporation Page 5

Auto-feed (AF) models ....................................................................................................................25

Swiping magnetic stripe cards (MSR models)................................................................................25

Imaging identification cards ................................................................................................................25

Understanding light signals.................................................................................................................26

EC9600i network scanner signals .................................................................................................26

EC9700i network scanner signals .................................................................................................27

Maintaining your scanner........................................................................................................................28

Removing the covers...........................................................................................................................28

Front cover ........................................................................................................................................28

Endorsement printer cover .............................................................................................................28

Franker and endorser inkjet cartridges .............................................................................................29

Installing the franker cartridge........................................................................................................30

Installing the endorser inkjet cartridge ..........................................................................................31

Replacing the inkjet blotter .............................................................................................................32

Replacing the paper roll for the printer..........................................................................................32

Cleaning your scanner.........................................................................................................................33

Using RDM ScannerCare Cleaning Kit.........................................................................................33

Manual cleaning ...............................................................................................................................34

Troubleshooting........................................................................................................................................36

Scanner does not respond..................................................................................................................36

Card transactions do not function properly ......................................................................................36

Printer does not print ...........................................................................................................................36

Can’t connect to network scanner .....................................................................................................37

Network Scanner Dashboard .................................................................................................................38

Testing the network scanner ..............................................................................................................40

Restoring factory default settings ......................................................................................................41

Specifications............................................................................................................................................42

Warranty Information ...............................................................................................................................45

LIMITED WARRANTY:........................................................................................................................45

WARRANTY SPECIFICS: ..................................................................................................................46
RDM Network Scanner User Guide About this guide

©2021 RDM Corporation Page 6

About this guide

This guide describes the RDM network series scanners (EC9600i and EC9700i), some basic operations, 

and how to maintain your scanner. For instructions on how to use your scanner with your payment 

application, contact your solution provider.

Requirements

The scanner is for indoor use only. Keep the scanner dry; avoid areas of high humidity.

Do not remove any parts from areas that are not described in this guide. Removing parts from areas not 

described in this guide will void the warranty.

When you are working inside the scanner, such as when you are replacing the franker or endorser 

cartridge, make sure the scanner’s power is disconnected.

Recommendations

Record all distributor contact information for future reference.

Save the original box and packing material and reuse them if the unit must be shipped to a new location

or returned for service.

Position the unit so that the operator has easy access to the document path and a clear view of the LED. 

Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit 

electromagnetic interference, such as a computer monitor or power adapter.

The scanner is not suitable for use in locations where children are likely to be present.
RDM Network Scanner User Guide Introduction

©2021 RDM Corporation Page 7

Introduction

The RDM EC9600i and EC9700i network series scanners, herein referred to as RDM network scanners,

provide affordable functionality in a compact, efficient design. Featuring RDM’s industry leading 

Progressive MICR Method, the RDM network scanners deliver optimum magnetic (MICR) and optical 

(OCR) read rates on E13B characters. Additionally, the scanners produce superior image quality to

maximize recognition rates for machine printed and hand-written characters on checks, remittances and 

ID cards such as driver licenses.

With several models and feature options to choose from, RDM network scanners are an ideal fit for 

payment applications such as remote deposit capture, remote lockbox, check cashing, teller capture, 

branch back-counter capture, healthcare POS, retail POS, and walk-in bill payments. The scanners are 

available in single-feed and auto-feed (multi-feed) models and offer a range of document throughput 

options and configurations. All models include an integrated ID card imager.

Additionally, the RDM network scanners provide IP addressability over USB and Ethernet. Embedded 

software enables easy plug-and-play connectivity eliminating the need for the installation of device 

drivers or other utility software. The scanners can be used as a standalone device or shared network 

resource that works with workstations, terminals, or mobile devices; can be used with Microsoft 

Windows, Apple macOS and iOS, and Linux operating systems; and is compatible with virtual 

desktop/thin client (e.g. Citrix) and virtual machines (e.g. VMware Horizon) environments. 

To accommodate applications such as walk-in bill payments, the EC9600i series can be licensed for OCR 

A and B font recognition capability. You can tell if your EC9600i scanner is licensed for OCR by the silver

label (see page 9) on the bottom or back of the scanner, depending on the model. All EC9700i series 

scanners include recognition capability for OCR A and B, and optionally PDF 417 (for driver licenses). 

Please contact your reseller for questions specific to OCR capabilities of your scanner.
RDM Network Scanner User Guide Your Scanner

©2021 RDM Corporation Page 8

Your Scanner

Scanner Models

The following table lists the available EC9600i and EC9700i network series models and general feature 

comparison. Model and feature availability may vary. Check with your scanner provider.

*Note: All scanner models (except EC9611 SMB) perform E13B recognition magnetically (MICR) and use

optical assist (OCR on E13B) for unrecognizable characters. The EC9611 SMB only uses optical 

recognition (OCR on E13B). Both methods deliver optimum read rates at or above industry standards.

There is a label on your scanner that includes the following details about your scanner:

• The scanner’s model number

• MAC address 

• The scanner’s serial number

• The speed of your scanner (30 documents per minute in the example below)

• Whether the scanner is licensed for OCR (only EC9600i has optional OCR License and will be 

noted on the label - the example below is not licensed for OCR recognition) Single-Feed Multi-Feed E13B Recognition* Franker Enabled Ink-jet Endorser Enabled Document feeder capacity Document Throughput (DPM) ID Card Imager Magnetic Stripe 

Reader (MSR)3” Thermal Receipt PrinterOther Recognition Capabilities

EC9611 SMB ● Optical 1 30 ● OCR A/B Lic.

EC9611f SF ● MICR / OCR 

Assist

● 1 30 ● OCR A/B Lic.

EC9612f SF ● MICR/ OCR 

Assist

● 1 30 ● ● OCR A/B Lic.

EC9613f SF ● MICR/ OCR 

Assist

● ● 1 30 ● OCR A/B Lic.

EC9603f AF ● MICR/ OCR 

Assist/ OCR 

Assist

● ● 30 30 ● OCR A/B Lic.

EC9604f AF ● MICR/ OCR 

Assist

● ● 30 30 ● ● OCR A/B Lic.

EC9608f AF ● MICR/ OCR 

Assist

● ● 30 30 ● ● ● OCR A/B Lic.

EC9703f AF ● MICR / OCR 

Assist

● 60 100 ● OCR A/B

PDF 417
RDM Network Scanner User Guide Your Scanner

©2021 RDM Corporation Page 9

You can locate your scanner’s label on the bottom or back of your scanner, depending on the model.

Model number

Scanner speed

MAC address

Model number

MAC address

Scanner speed
RDM Network Scanner User Guide Your Scanner

©2021 RDM Corporation Page 10

Status LED Signals

This status L.E.D. (Light Emitting Diode) is located on the front right of the 

scanner. The light indicates the status of the scanner. For more 

information, see Understanding light signals on page 26.
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 11

RDM network scanners

Single-feed (SF) models

Exit pocket

Exit extension

Insertion extension

Endorsement 

printer cover

Front cover

Status LED 

Document feeder 

area 
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 12

Auto-feed (AF) models

Document feeder area

Exit pocket

Status LED

Front cover

Endorsement printer cover

Pocket stop
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 13

Auto-feed (AF) printer models

Status LED

Front cover

Endorsement printer cover

Exit pocket

Document 

feeder area

Printer door release button

3” thermal receipt p Printer door rinter

Pocket stop
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 14

Internal components

Inside the front cover - side view – Auto-Feed 

Inside the front cover - side view – Single-Feed 

Feeder roller

Image sensor (closed)

ID card entry slot

Document feeder 

area

ID card entry slot

Image sensor (closed)

Document feeder 

area
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 15

Inside the front cover - back view

Franker cartridge 

latch

Metal Plate

(aligns with slot in 

franker cartridge)

ID card entry slot
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 16

Inside the front cover and endorsement printer cover - top view

Exit pocket

Document 

track

Franker

(select models)

Back

Document 

feeder

area

Image sensor 

and panels 

(closed)

ID card entry 

slot

Status LED

Metal post for top cover

Metal post 

for top cover

Inkjet 

endorsement 

printer

(select models)
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 17

Connection ports

EC9600i AF models

EC9600i SF models

EC9600i SMB models

EC9700i AF models

 USB Power Ethernet 10/100 Switch 

 USB Power Ethernet 10/100

 USB Power 

 USB Ethernet 10/100/1000 Power
RDM Network Scanner User Guide RDM network scanners

©2021 RDM Corporation Page 18

* Note: Not all scanner models include every item shown in the diagrams.

Connector/Port Description

USB Port High-speed 2.0 (480 mbps). Use this port to connect to a computer.

You must use the USB A to B cable.

Power Connect the power adapter to this port. 

K-Slot

EC9600i models only

The K-Slot or Kensington® Security Lock lets you secure the unit with a 

cable (not provided) that locks into the slot. Cables can be purchased from 

your local computer supply store.

Ethernet Port(s) 

EC9600i models EC9700i models

SMB (Single-Feed) 0 n/a

SF (Single-Feed) 1 n/a

AF (Auto-Feed) 2 1
RDM Network Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 19

Setting up your scanner

To set up your scanner:

• Choose a location.

• Unpack the shipping box.

• Inspect the scanner’s features.

• Insert the franker cartridge (sold separately).

• Insert the inkjet endorser printer cartridge (sold separately).

• Insert the receipt paper roll, if one is included with your scanner.

Choosing a location

Locate your scanner in a place that:

• Has a flat surface, such as a counter top or table.

• Is convenient for the scanner operator.

• Offers adequate ventilation and protection from elements such as heat, dust, oil, or moisture.

• Is close to the application computer. Depending on your scanner model, a USB 2.0 high speed or 

Ethernet connection is required.

• Is close to an electrical outlet.

Unpacking the shipping box

1. Open the top of the box.

2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.

3. Save the box and packing material for future use.

The shipping box includes the following items:

• Scanner

• USB cable (A to B)

• Ethernet cable (except EC9611 SMB)

• Power adapter

• 5-pack inkjet blotter (models with inkjet endorsement printer)

• 3” thermal receipt paper roll (models with receipt printer)

• Cleaning card sample

• Quick Start Guide
RDM Network Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 20

Connecting the power cord

1. Align the flat side of the power connector so that it is facing up.

2. Insert the round end of the power cord into the power port on the back of the 

scanner until it clicks into place.

Note: Although the status light on the scanner might illuminate without the power 

cord being fully connected to the scanner, you must push the power cord until it 

clicks into place for the scanner to function correctly.

3. With the power cord connected to the power adapter, plug 

the other end of cord into an electrical outlet.

4. If your power cord has an on/off switch, make sure the 

switch is in the “on” position.

Click to view video: How to connect your EC9600i Network Auto Feed check scanner 

Click to view video: How to connect your EC9600i Network Single Feed check scanner

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Disconnecting the power cord

Caution: Disconnecting the scanner from a power source while the scanner is processing a transaction 

might cause data loss.

The power cord has a sleeve on it that secures it to the unit. The security sleeve prevents the power 

cord from being pulled out of the unit accidently.

1. Hold the unit in place with one hand to prevent the unit from falling.

2. With your other hand, slide the power cord security sleeve back and pull the power cord free of 

the scanner.

Installing cartridges and paper roll

For installing the franker cartridge, see Installing the franker cartridge on page 30.

For installing the endorser inkjet cartridge, see Installing the endorser inkjet cartridge on page 31.

For installing the paper roll, see 

Replacing the paper roll for the printer on page 32.
RDM Network Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 21

RDM network scanner payment application requirements

The RDM network scanners do not require you to install any drivers on your computer. However, 

depending on your payment application (i.e. does it support the scanner’s plug and play capabilities), 

there might be some additional setup required for the application to connect to the scanner. For 

example, you might need to:

• Install a security certificate on your computer,

• Make changes to your browser’s security settings,

• Enter your scanner’s IP address or serial number into the payment application,

• Configure or select your scanner make/model in the payment application.

For more information about RDM network scanner setup requirements, see your payment application’s 

documentation.

Connecting the RDM network scanner

The RDM network scanner can connect to your computer via USB Cable or by Ethernet Cable.

There are three types of connection configurations depending on your model. 

Connectivity Options

Single-Feed 

SMB Single-Feed Auto-Feed

1. USB: Scanner is connected to the computer using USB 

cable ● ● ●

2. Ethernet: Scanner and computer have separate 

connections to the network ● ●

3. Ethernet Switch: Computer is connected to the 

network through the scanner (EC9600i AF series 

models only)

●

Option 1. USB: Scanner is connected to the computer using USB cable

Considerations:

• The only workstation that can use the scanner is the one it is connected to.

• Does not require a dedicated Ethernet connection for the scanner.

• Can be used by both auto-feed and single-feed network scanners.

• EC9611 SMB model uses this option only. 
RDM Network Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 22

To connect:

Plug the USB cable (included) into the square USB port on the back of the scanner (marked in red below)

and plug the other end into a USB port on your computer

Option 2. Ethernet: Scanner and computer have separate connections to the network

In this configuration, you connect the scanner to the network. Your computer retains whatever network 

connection it had previously.

Considerations:

• All workstations on the same network can connect to the scanner.

• Requires a dedicated Ethernet connection for the scanner.

• Can be used by network scanners with at least one Ethernet port.

To connect:

1. Plug an Ethernet cable into the Ethernet port on the back of the scanner (marked in red below) 

and plug the other end into an Ethernet network jack. (Plug Ethernet cable into one of the two 

ports on EC9600i AF models).
RDM Network Scanner User Guide Setting up your scanner

©2021 RDM Corporation Page 23

Option 3. Ethernet Switch: Computer is connected to the network through the scanner (EC9600i AF 

series models only)

In this configuration, you connect the scanner to the network and then connect your computer to the 

network through the scanner. 

Considerations:

• For EC9600i AF models only: EC9603f, EC9604f, EC9608f

• All workstations on the same network can connect to the scanner.

• Does not require a dedicated Ethernet connection for the scanner

• The computer that connects to the network through the EC9600i AF network scanner is limited 

to a 100 MB/s connection. 

To connect:

1. Disconnect the Ethernet cable that is plugged into your computer and connect it to the scanner 

in one of the two Ethernet ports (marked in red below).

2. Using the Ethernet cable that is included in your scanner box, connect one end to the other

Ethernet port on the back of your scanner (marked in red below) and the other end into the 

Ethernet port on your computer.

Adding the scanner to the network

Depending on your network’s security settings, an administrator might need to add the scanner to the 

network. The administrator will need the scanner’s MAC address and device name:

• The MAC address is printed on the bottom or back of the scanner. (See Label on page 9)

• The scanner's device name is rd<scannerserialnumber>. For example, rd2807059603021. The 

serial number is printed on a silver label on the bottom or back of your scanner.
RDM Network Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 24

Operating the scanner

Caution: Do not open the cover or try to access the inside of the scanner while it scans a document.

Preparing documents

To reduce the possibility of errors and damage to the unit:

• Remove all folds and creases in the document.

• Remove any paper clips and staples from the document.

• Make sure that documents are not stuck together.

• Make sure that documents are dry.

Feeding documents

The scanner unit is ready to accept documents when the LED is flashing green. Insert the documents 

either one at a time with single-feed (SF) models, or in a batch with auto-feed (AF) models.

Make sure that you place the documents into the feeder with the MICR line at the bottom and facing 

towards the outside of the scanner.

Caution: Adjust the exit extension or the pocket stop to fit the documents that you are scanning. 

Documents can be damaged or jam in the scanner if the exit extension or pocket stop is not fitted to the 

documents.

Single-feed (SF) models

1. Start the scanning process. For example, click Scan on your 

payment application.

2. Hand-feed a document into the feeder until the scanner 

pulls the document through the transport. The document 

is scanned and processed.

3. Repeat steps 1 and 2 until you have scanned all your 

documents.

Click to view video: Feeding Checks on an RDM Single Feed Check Scanner 

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists
RDM Network Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 25

Auto-feed (AF) models

Place documents into the document feeder.

i. EC9600i AF maximum documents = 30 

ii. EC9700i AF maximum documents = 60 

Note: Do not push documents past the check icon on the right 

side of the document feeder in order to prevent document jams.

2. If you are required to do so, start the scanning process. For 

example, click Scan on your payment application.

Click to view video: Feeding Checks on an RDM Auto Feed Check Scanner

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Swiping magnetic stripe cards 

(MSR models)

1. Place the card in the slot on the side of the scanner with the 

stripe down and facing towards the body of the scanner.

2. Swipe the card from front to back.

Imaging identification cards

The ID imager uses the same track as the document scanner, but 

you insert ID cards at the back of the scanner. Insert the card into 

the scanner so that the front of the ID card faces away from the 

scanner. The ID imager scans both the front and back of the 

identification card.

1. Insert the identification card into the back of the scanner 

track until you feel the scanner pinch the card.

The scanner pulls the card through the track.

2. Remove the card from the front of the scanner track.
RDM Network Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 26

Understanding light signals

The scanner’s status is shown through a single, multistate LED (light-emitting diode), which is the light 

on the top, front, right-hand side of the unit. The tables below describe typical status signals and their 

meanings for the EC9600i and EC9700i series scanners.

Signals in a typical document processing cycle

1. The LED is Green (Solid): The unit is idle.

2. The LED is Green (Flashing): The scanner is waiting for a document to be inserted for scanning.

3. The LED is Green/Red (Flashing): The scanning operation is in progress.

4. The LED is Green (Solid): The scanning operation is complete. The scanner has returned to its 

idle state.

EC9600i network scanner signals

Status LED Sequence Notes

Booting Solid red (max 30 seconds)

The scanner is starting.

Booting Long-red and two short-green 

flashing cycle

Unconnected Long-green and short-red flashing 

cycle

The scanner does not detect an 

Ethernet or USB connection.

Idle Long-green and short-green 

flashing cycle

The scanner is ready and idle.

Note: The idle signal depends on your 

Idle Solid green payment application.

Busy Green flashing The scanner is waiting for the user to 

insert a document into the feeder.

Busy Solid green The scanner is waiting for the user to 

take action on the PC application.

Busy Green and red flashing cycle The scanner is processing the 

documents. Wait for the scanner to 

finish.

Error Red flashing An error occurred while the scanner was 

processing the document. Check your 

PC application for instructions or refer 

to your local procedures. If you need 

more help, contact your distributor 

(reseller).
RDM Network Scanner User Guide Operating the scanner

©2021 RDM Corporation Page 27

EC9700i network scanner signals

Status LED Sequence Notes

Booting Solid Red (max 10 seconds) Device is booting up

Unconnected 3 seconds Green / 3 seconds Red No network connection: device is not 

connected to a network via Ethernet 

port or a computer via USB port

Idle Solid Green (claimed or not 

claimed)

Device is connected and idle

Busy Flashing Green 

(3 seconds on – 3 seconds off)

Operation in progress (scanning, MSR 

swipe, printing, firmware upgrade), 

including waiting for item

Error 1 Flashing Red 

(3 seconds on – 3 Seconds off)

Software has an error

Error 2 Flashing Red 

(1 seconds on – 1 second off)

Document track has an error
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 28

Maintaining your scanner

Removing the covers

RDM network series scanners have two covers that can be removed in order to clean the image sensor, 

replace cartridges, or clear paper jams.

Front cover

Remove the front cover when you need to clear paper jams, 

replace the franker cartridge, or clean the image sensor.

1. Disconnect the power cord from the scanner.

2. Pull the insertion extensions forward.

3. Grasp the front and the back end of the front cover. 

4. Gently pull the cover upwards until it detaches from 

the scanner.

To replace the front cover:

Caution: Before you replace the front cover, make sure the insertion extensions are pulled forward.

Otherwise, you might damage the front cover.

1. Carefully place the front cover over the scanner assembly. Make sure that the cover overlaps

the assembly correctly by lining it up with the metal posts.

2. Gently push the cover down until it snaps into place.

Endorsement printer cover

Remove the endorsement printer cover when you need to clear paper jams, to insert or replace the 

endorser inkjet printer cartridge, or to clean the image sensor.

1. Grasp the top of the endorsement printer cover.

2. Gently pull the cover upwards until it detaches from the scanner.

To replace the endorsement printer cover:

1. Carefully place the endorsement printer cover over the scanner assembly; make sure that the 

cover overlaps the assembly correctly.

2. Gently push the cover down until it snaps into place.
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 29

Franker and endorser inkjet cartridges

The franker cartridge creates a red ink stamp that defaces the front of each check with a message that 

says “Electronically Presented”. This option is available for the EC9600i scanners only (except EC9611

SMB). Franker cartridges are not included with scanners.

Certain network scanner models are inkjet endorser enabled to spray a user-defined text endorsement 

message on the rear of the check. Your payment application must also be enabled to support inkjet

endorsement. Endorser inkjet cartridges are not included with scanners.

Franker and endorser inkjet cartridges can be purchased through your solution provider or scanner 

reseller.

Follow the directions below to insert the cartridges into the scanner:

Caution:

• Ink might be harmful if swallowed.

• Avoid contact with eyes.

• Damage to the unit or the cartridge which results from modifying the inkjet cartridge is not the 

responsibility of RDM.

• The inkjet cartridge is not refillable.

• Inkjet cartridges are not licensed for modifications.

• RDM may change product designs, features, or specifications at any time.

HP C6602A Black 

Endorser inkjet cartridge

Item# 6000-6060

Franker cartridge

Item# 6000-6065
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 30

Installing the franker cartridge

1. Remove the front cover of the scanner.

At the back of the scanner, the franker cartridge is held in place by a blue franker latch and a 

metal plate.

2. Lift the blue franker latch.

3. Pull the franker cartridge out of the scanner by the franker tab.

4. Insert the new franker cartridge. Make sure the top of the metal plate fits into the slot in franker 

cartridge (as pictured).

5. Secure the franker cartridge:

a. Push the metal plate towards the body of the scanner (pushing in the franker cartridge).

b. Lowering the blue latch over the franker cartridge until it snaps closed.

6. Replace the scanner cover.

Click to view video: How to Install the Franker Cartridge

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists

Franker tab

Metal plate

Franker latch

Franker slot
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 31

Installing the endorser inkjet cartridge

When you place the new inkjet cartridge into the holder for the EC9600i series, make sure that you 

insert it at the angle described in the following steps. If you do not insert the cartridge properly, it might 

not make contact with the document when it is scanned.

1. Remove the endorsement printer cover.

2. Pull the inkjet latch away from the inkjet cartridge (as pictured).

3. Pull the inkjet cartridge out of the scanner.

4. To insert the new inkjet cartridge, pull the inkjet latch 

back and place the inkjet cartridge into the holder. 

The cartridge needs to be at an angle so that the back 

of the cartridge is lower than the front of the 

cartridge.

5. Push the cartridge down into the holder until the 

cartridge snaps into place.

Once installed, the inkjet cartridge sits on a slight 

angle with the back of the cartridge lower than the front.

6. Make sure there is no gap between the inkjet cartridge and the endorsement channel.

7. Replace the endorsement printer cover.

Click to view video: How to Install the Inkjet Cartridge

Alternatively visit: https://www.youtube.com/user/RDMCorporation/playlists
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 32

Replacing the inkjet blotter

Scanners with endorsement printers include an inkjet blotter that absorbs excess ink from the 

endorsement process. Over time, the blotter might stop absorbing ink effectively and so should be 

replaced. Scanners with endorsement printers come with five replacement blotters.

To replace the inkjet blotter:

1. Remove the front cover of the scanner.

At the back of the scanner, above the franker 

cartridge, you can see the top of the inkjet blotter, as 

shown below:

2. With your finger or tweezers, remove the inkjet 

blotter from its slot. 

3. Dispose of the used blotter.

4. Insert the replacement inkjet blotter into the slot.

Replacing the paper roll for the printer

If your scanner has a printer, the following steps describe how to replace the paper roll.

1. Press the printer door release button and completely 

open the printer door.

2. Remove the empty paper roll from the paper 

compartment.

3. Insert the new paper roll into the compartment, with 

the end of the paper roll rolling from the top.

4. Pull the paper out of the compartment and close the 

printer door so that the end of the paper sticks out of 

the compartment (as pictured). Push the door closed in 

the center of the printer door.

Make sure the cover is completely closed. If you push the cover from the sides, the cover might 

not close completely. When closed correctly, both sides of the printer cover are flush with the 

scanner. 

5. Rip off any access paper sticking out of the printer cover.
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 33

Cleaning your scanner

RDM recommends that you periodically clean the scanner to remove dust, ink and debris build-up to 

ensure optimal performance and extended scanner life.

There are two ways to clean your RDM scanner:

1. Using the RDM ScannerCare Cleaning Kit, which includes WaffleTechnologyTM cleaning cards and 

device wipes:

o You can use the RDM ScannerCare application via the RDM Network Scanner Dashboard 

or your payment application’s document feeding cycle as described below.

2. Manually, by follow instructions provided in Manual cleaning on page 34.

Using RDM ScannerCare Cleaning Kit 

Cleaning the scanner using the RDM ScannerCare application

1. You can access the RDM ScannerCare cleaning application through the RDM Network 

Scanner Dashboard (see page 38):

2. Select the “RDM ScannerCare” page.

3. Select the “Clean scanner” tab.

4. Choose to run either the cleaning card only or run a full cleaning cycle.
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 34

5. Perform each step. Click on each step as needed and follow the instructions.

a. Click the “Run step” button to begin the step.

b. When the step is completed, click the “Mark step as complete” button.

c. Click on either the next step, or the “Next Step” button to advance to the next step.

d. Continue until all steps are completed.

6. Select the “View cleaning summary” tab. 

7. View the cleaning summary for the scanner. The summary shows various information 

related to each scanner cleaning step.

Here is the “View cleaning summary” tab:

Cleaning the scanner with a document feeding application

1. Start your document feeding application.

2. Run the cleaning card through the RDM scanner several times, rotating the card top to 

bottom on both sides.

3. Cancel the application, discard the used cleaning card.

Manual cleaning

Scanners perform best when all working surfaces are clean and free of foreign material.

Caution:

• Always disconnect the scanner from its power source before manual cleaning.

• Solvents or harsh cleaners might damage or discolor the cabinetry.
RDM Network Scanner User Guide Maintaining your scanner

©2021 RDM Corporation Page 35

Cleaning the outside cabinetry

Use a damp cloth and mild soap. 

Cleaning the inside of the scanner unit

1. Remove the front cover and the endorsement printer cover.

2. Use a dusting brush designed for use with electronic equipment or a compressed air 

duster to clean inside the scanner.

3. Replace the covers.

Cleaning the image sensor

Caution: Always disconnect the unit from its power source before cleaning the image sensor.

1. Remove the front cover and the endorsement printer cover.

2. Open both the front and back panels that cover the image sensor.

The front panel can open up to 90°. The back panel opens only a few degrees.

3. Use any of the following to gently remove any ink or dust from the image sensor.

• A lens cleaning tissue.

• A damp lint-free cloth.

• A cotton swab dampened with rubbing alcohol.

4. Clean the glass on each panel thoroughly.

5. Replace each of the covers.
RDM Network Scanner User Guide Troubleshooting

©2021 RDM Corporation Page 36

Troubleshooting

During everyday operations, you might encounter minor malfunctions with RDM EC9600i and EC9700i

series network scanners. Before calling for service, review the troubleshooting steps below.

Scanner does not respond

1. Ensure the cable that connects your scanner to your computer is properly connected to the 

correct port on the back of the scanner and computer (according to instructions provided by 

your reseller).

2. Make sure that the correct power cord is connected to the unit. If your power cord has an 

on/off switch, make sure the switch is in the “on” position. Change or replace the cord, if 

necessary.

3. If the problem persists, contact your solution provider or help desk.

Card transactions do not function properly

1. Ensure that you are swiping the card properly. 

The black magnetic stripe on the back of the card must face downward and towards the body of 

the scanner.

2. Try using another card to ensure the first card was not defective.

3. If the problem persists, contact your solution provider or help desk.

Printer does not print

1. Ensure you are using 3” Thermal printer roll (see 44)

2. Ensure that the printer has not jammed.

3. Ensure that the end of the paper, rolls from the top of the roll as shown.

4. Ensure that the printer door is completely closed.

5. If the problem persists, contact your solution provider or help desk.
RDM Network Scanner User Guide Troubleshooting

©2021 RDM Corporation Page 37

Can’t connect to network scanner

If your payment application cannot connect to the network scanner, try the following troubleshooting 

steps:

• Make sure the scanner is connected to a power source and to your computer or network. The 

status LED light should be solid green.

• Your payment application might require that you install security certificates to use the scanner. 

Make sure that you have installed these certificates. See your payment application’s 

documentation for how to install the certificates or contact your application provider.

• If your payment application uses your internet browser, it might require that you make changes 

to the browser’s security settings. See your payment application’s documentation for how to 

configure your browser.

• If you’re using a network connection and there are multiple network connections in your work 

area (for example, Ethernet cables or Ethernet wall jacks), try connecting the scanner to another 

connection.

• Try to access the RDM Network Scanner Dashboard (see page 38).

If you can open the scanner dashboard, then your computer can connect to the scanner, but

something is preventing your payment application from connecting to it. This situation typically

indicates that you need to install security certificates or configure your browser’s security 

settings. To confirm that you have installed certificates and configured your browser, see the

documentation for your payment application.
RDM Network Scanner User Guide Network Scanner Dashboard

©2021 RDM Corporation Page 38

Network Scanner Dashboard

You can use the Network Scanner Dashboard to configure, clean and troubleshoot the scanner.

Click to view video: Network Scanner Dashboard

Alternatively visit: https://www.youtube.com/user/RDMCorporation

To access the RDM Network Scanner Dashboard:

1. Open a browser (Internet connection required)

a. For USB connections:

i. In the URL address bar, enter: https://usb.rdmscanners.net

ii. Alternatively enter: 

On Windows: https://rd<scannerserialnumber>

On Macintosh: https://rd<scannerserialnumber>.local

For example, https://rd3005069611030.local (for Mac)

b. For Ethernet connections: 

i. In the URL address bar, enter:

On Windows: https://rd<scannerserialnumber>

On Macintosh: https://rd<scannerserialnumber>.local

For example, https://rd3005069611030.local (for Mac)

If you can’t open the Dashboard, then you might need to have your network add the scanner to 

the network by:

• Using the scanner’s MAC address (located on the bottom or back of the scanner)

• The scanner's device name is rd<scannerserialnumber>. For example, rd3005069611030. 

▪ The serial number is printed on the bottom or back of your scanner, depending 

on the model.
RDM Network Scanner User Guide Network Scanner Dashboard

©2021 RDM Corporation Page 39

Below is a screen shot of the Dashboard: 

The dashboard is broken up into multiple pages that allow you to view information about the network 

scanner and modify its settings:

• Properties: Lists information about the scanner and its network configuration. This page 

is useful when troubleshooting the scanner.

• Configuration: Allows you to adjust the scanner’s date and time and network settings.

• Administration: Allows you to upgrade the scanner’s firmware, reboot the scanner, and 

change the administrator password.

• RDM ScannerCare: Instructs you on how to clean your scanner using the RDM 

ScannerCare Cleaning Kit.

• Test Scanner: Allows you to test the features of the network scanner. These tests can be 

useful if you need to troubleshoot the scanner or a specific feature of the scanner.

• Help: Lists detailed information about the other pages and their options.

The Configuration and Administration pages require a username and password to access. The defaults 

are:

• Username: administrator

• Password: rdm123
RDM Network Scanner User Guide Network Scanner Dashboard

©2021 RDM Corporation Page 40

Testing the network scanner

The Test Scanner page of the network scanner dashboard allows you to test the features of the RDM 

network scanners. The available tests depend on the available features on your model of scanner.

The tests can include:

• Scan a document: Tests the scanner's ability to scan an item in single feed mode, 

capture the front and back of the item, and read the MICR line. To test

• Scan a document with decisioning: Tests the scanner's ability to scan an item in single 

feed mode, capture the front and back of the item, and read the MICR line. You are also 

prompted to accept or reject the item.

• Scan documents in batch mode: Tests the scanner's ability to scan a batch of items in an 

auto-feed scanning mode, capture the front and back of the items, and read the MICR 

lines.

• Scan an ID card: Tests the scanner's ability to scan and read ID cards, such as a driver's 

license.

• Read MSR stripe: Tests the scanner's ability to read a card with a magnetic stripe. After 

the test, the information contained in the magnetic stripe displays.

• Print sample receipt: Tests the scanner's ability to print receipts.

After scanning a document, ID card, or MSR 

stripe, a dialog appears with information about 

what was scanned. For example, after scanning a 

check, the following dialog appears:

This dialog includes front and back images of the 

document, an IRN, and the MICR number.
RDM Network Scanner User Guide Network Scanner Dashboard

©2021 RDM Corporation Page 41

Restoring factory default settings

The RDM network series scanners have a reset button in the back-right corner of the scanner. The reset 

button restores the dashboard settings to their factory default. The reset button does not affect the 

firmware installed on the scanner.

To restore the scanner’s default settings:

1. Unplug the scanner.

2. Use a pin to hold down the reset button and plug in 

the scanner.

The scanner starts with the factory default 

dashboard settings.

After you restore the scanner’s default settings:

• If you made changes to the dashboard settings to allow the scanner to work on your 

network, you will need to make these changes again.

• The password used to access the Configuration, Administration, and Test Scanner pages 

is reset to its default (rdm123)
RDM Network Scanner User Guide Specifications

©2021 RDM Corporation Page 42

Specifications

Physical Dimensions

Depth:

Min: 237mm (9.3”)

(with retracted extensions)

Max: 311mm (12.25”)

(with fixed extensions)

Width:

Standard Models: 154mm 

(6.0”)

MSR Models: 157mm (6.2”)

Height:

EC9600i:

 Standard Models: 175mm (6.9”)

 Receipt Printer Models: 245mm (9.65”)

EC9700i:

Standard Models: 201mm (7.9”)

Receipt Printer Models: 245mm (9.65”)

Document Feed Capacities

Preferred paper weight: 

20 lb. to 32 lb.

Height:

Min: 50.8mm (2”)

Max: 101.6mm (4”)

Length:

Min: 101.6mm (4”)

Max: 228.6mm (9”)

Single-feed models EC9611 SMB/EC9611/12/13 Single Document

Auto-feed models (multi-feed) EC9603/04/08

EC9703/04/08

Up to 30 documents

Up to 60 documents

(based on document thickness & condition)

Document collection pocket Up to 60 documents. (based on document thickness & condition)

Maintains the integrity of the order of the original source documents.

Technical Features

MICR reader E13B or CMC7 MICR Fonts. OCR E13B MICR Assist available.

Uses RDM’s Progressive MICR Method for optimum MICR read accuracy (except 

EC9611 SMB models which uses optical recognition for E13B characters only.

CMC-7 is not available on EC9611 SMB

Image capture Duplex imaging.

File formats: Tiff 6.0, JPEG, BMP (uncompressed).

File compression: JPEG for color (RGB) and grayscale (Quality 25), CCITT Group 4 

(ITU T.6) (or no compression) for bi-level.

EC9600i documents and ID cards: 100 or 200 DPI grayscale or bi-level 

EC9700i documents: 200 or 300 DPI grayscale.

EC9700i ID cards: 300 or 600 DPI color or grayscale.

Image processing EC9600i: Up to 4 images, any combination, front and back for documents or ID cards.

Resolutions for documents: 100, 200 DPI grayscale or bi-level

Resolutions for ID cards: 200 or 400 DPI image resolution. (V-scan captured at 200DPI)

EC9700i: Up to 6 images, any combination, front and back for documents or ID cards.

Resolutions for documents: 100, 200, 300 DPI grayscale or bi-level

Resolutions for ID cards: 300 or 600 DPI color, grayscale or bi-level

Identification (ID) card imager Integrated Duplex Imaging. 54mm [2.13”] (V) x 86mm [3.39”] (H) 

Image Quality Assurance 

(IQA)

IQA includes too light/too dark /skew (Bi-Level Images Only).
RDM Network Scanner User Guide Specifications

©2021 RDM Corporation Page 43

Magnetic Stripe Reader (MSR) 

(select models)

Integrated 3-track, bi-directional, alphanumeric, encryption capable MSR.

Optical character recognition OCR recognition can be performed under application control as follows:

EC9600i: Alphanumeric OCR A & B – optional license required

EC9700i: Alphanumeric OCR A & B and 2D barcode (PDF417) optional 

Franker Under application control a fixed text message “Electronically Presented” can be 

stamped on the front of a document, in red ink for EC9600i series only.

Inkjet endorsement printer Under application control, a single line 1/8” high text message can be printed on 

the rear of a document. HP C6602A inkjet cartridge required.

Scanner status LED Provides the unit’s status via illuminated LED.

USB port High Speed USB 2.0 (480 mbps) on all models.

Ethernet ports Ethernet Port Configuration

EC9600i: max. network speed of 10/100 mbps

EC9700i: max. network speed of 10/100/1000 mbps

 Model type EC9600i EC9700i

 Single-feed (SMB) n/a n/a

 Single-feed (SF) 1 n/a

 Auto-feed (AF) 2 1

Receipt printer

(select models)

Integrated 3” thermal receipt printer. Clamshell paper load.

Paper width 80mm (3.15”). Print width 71mm (2.8”).

Maximum print speed of 170mm/sec (6.7”/sec).

Uses power from scanner’s power supply.

Software and Support

Supported browsers Internet Explorer, Edge, Chrome, Firefox and Safari.

System environments

(Ethernet connected)

Virtual desktop/thin client (e.g. Citrix) and Virtual machine (e.g. VMware 

Horizon) environments.

Development software RDM Network Scanner Developer Package. Includes RDM SCI API components

and sample applications.

3

rd party certifications / 

licenses

Silver Bullet Technologies RangerTM Remote (embedded).

Requires Ranger licensed models

Environment

Operating temperature 10 to 40 Degrees C (50 to 104 Degrees F).

Operating humidity 10 to 85% relative humidity (non-condensing).

Power Rating

Unit input

(24VDC)

Standard Models: 1.5A.

Receipt Printer Models: 2.5A.

Power supply input range 100–240V, 50/60 Hz.
RDM Network Scanner User Guide Specifications

©2021 RDM Corporation Page 44

Other 

Certifications IEC 62368-1 (Product Safety) For EC9700i

IEC 60950-1 (Product Safety) For EC9600i

FCC Part 15, Subpart B, Class A - Unintentional Radiators (EMC)

Warranty 2-year standard warranty.

Life expectancy 5 years under normal usage.

Consumables and Accessories

RDM part number

Replacement franker 

cartridge – “Electronically 

Presented” red ink

(sold separately)

6000-6065

Replacement HP inkjet 

printer cartridge

(sold separately)

6000-6060 (HP C6602A) – black ink

Ink Jet Blotter - 5 pack 302987

Thermal paper roll

3.125" W x 225' L

(3.125” maximum diameter)

Standard thermal roll paper available from office supply stores

Replacement power adapter

and cord

EC9600i bundle:

302843 - standard models. 

303811 – receipt printer models. 

EC9700i individual:

303986 - power supply. 

303988 - power cord.

USB 2.0 cable, A to B male, 

shielded, 2m (black)

6000-6106

Ethernet cable, Cat5E RJ45 

350MHZ, 1.5m (black)

6000-6114
RDM Network Scanner User Guide Warranty Information

©2021 RDM Corporation Page 45

Warranty Information

LIMITED WARRANTY:

RDM network series scanners are warranted against defects in materials and workmanship under 

normal use and service for a period of two years after the date of receipt by you. This warranty is 

extended only to the original purchaser. Extended warranty programs might be offered by your solution 

provider.

The entire liability of RDM Corporation (the Corporation), distributors of the RDM network scanners 

and manufacturers of auxiliary equipment used with the RDM network scanners and your exclusive 

remedy shall be, at the Corporation’s option either (a) return of the price paid, or (b) repair or 

replacement of the RDM network scanners that does not meet the limited warranty and which is 

returned to the Corporation with a purchase receipt or other proof of date of original purchase which 

will be required in order to exercise your rights under this warranty.

The limited warranty is void if failure of the RDM network scanners has resulted from accident, abuse or 

misapplication. Any replacement RDM network scanners will be warranted for the remainder of the 

original warranty period.

The equipment is sold with the understanding that neither the Corporation, such distributors nor such 

manufacturers will be liable for any damages whatsoever (include, without limitation, direct or indirect 

damages for personal injury, loss of business profits, business interruption, loss of business information, 

or any other pecuniary loss) arising out of the use of or inability to use the RDM network scanners, even 

if the Corporation, such distributors and/or such manufacturers have been advised of the possibility of 

such damages.

In any case, the entire liability of the Corporation, such distributors and such manufacturers with respect 

to the RDM network scanners shall be limited to the amount actually paid by you for the RDM network 

scanners. The Corporation, such distributors and such manufacturers disclaim all other warranties, 

express or implied, including, without limitation, implied warranties of merchantability and fitness for a 

particular purpose with regard to the RDM network scanners and the accompanying written materials.
RDM Network Scanner User Guide Warranty Information

©2021 RDM Corporation Page 46

WARRANTY SPECIFICS:

This warranty only covers failures due to defects in materials or workmanship, which occur during 

normal use.

It does not cover the following:

• Damage, which occurs in shipment;

• Failures which are caused by products not supplied by RDM;

• Failures which result from accident, misuse, abuse, neglect, excessive dirt or dust cause by lack 

or preventative maintenance measures, mishandling, misapplication, alteration or modification;

• Service by anyone other than RDM;

• Damage that is attributable to acts of nature including but not limited to:

o Flood, lightning, power surge or static electricity, water damage, fall, theft, or 

vandalism;

o Spillage of liquid or objects that have fallen into the equipment;

o Equipment that has been exposed to excessive heat or unstable environmental

conditions;

o Consumables such as Franker Roller or Franker Assembly, or other RDM network 

scanners consumables or accessories such as cables.

RDM scanner units with problems found to be caused by incorrectly set configuration parameters are 

not considered defective and will not be serviced under warranty. 

Warranty is void if any of the external case of the unit has been opened or removed or the unit has, in 

RDM’s opinion, been damaged through misuse or improper care.

Units returned to RDM for warranty repair will be reconfigured with factory defaults and returned to 

customers.

RDM and its authorized service depots reserve the right to charge a fee for scanners found to be 

problem free “No Trouble Found".