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[Federal Register Volume 78, Number 141 (Tuesday, July 23, 2013)]
[Notices]
[Pages 44099-44100]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-17650]

[[Page 44099]]

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COURT SERVICES AND OFFENDER SUPERVISION AGENCY

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Court Services and Offender Supervision Agency, CSOSA.

ACTION: 30-Day Notice and request for comments.

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SUMMARY: As part of a federal government-wide effort to streamline the 
process to seek feedback from the public on service delivery, CSOSA is 
seeking comment on the development of the following proposed Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.). This notice announces our intent to submit this collection to 
OMB for approval and solicit comments on specific aspects for the 
proposed information collection. The Agency did not receive any 
comments in response to the 60-Day notice published in the Federal 
Register on April 22, 2013, 77 FR 23755.

DATES: Consideration will be given to all comments received by August 
22, 2013.

ADDRESSES: You may submit written comments to, the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
Attn: CSOSA Desk Officer and to: oira_submission@omb.eop.gov. A copy 
of any comments should be sent to: Rorey Smith, Deputy General Counsel 
and Chief Privacy Officer, Office of General Counsel, Court Services 
and Offender Supervision Agency, 633 Indiana Avenue NW., Room 1390, 
Washington, DC 20004 or to Rorey.Smith@csosa.gov. All comments should 
reference the title of the collection, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.''
    Request For Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information including the validity of the methodology and the 
assumptions used; (c) ways to enhance the quality, utility, and clarity 
of the information to be collected; (d) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    Comments submitted in response to this notice may be made available 
to the public. For this reason, please do not include in your comments 
information of a confidential nature, such as sensitive personal 
information or proprietary information. If you send an email comment, 
your email address will be automatically captured and included as part 
of the comment that is placed in the public docket and may be made 
available on the Internet. Please note that responses to this public 
comment request containing any routine notice about the confidentiality 
of the communication will be treated as public comments that may be 
made available to the public notwithstanding the inclusion of the 
routine notice.
    For Further Information on the Collection Contact: Rorey Smith, 
Deputy General Counsel and Chief Privacy Officer, Office of General 
Counsel, Court Services and Offender Supervision Agency, 633 Indiana 
Avenue NW., Room 1380, Washington, DC 20004, (202) 220-5797 or to 
Rorey.Smith@csosa.gov.
    For content support: Diane Bradley, Assistant General Counsel, 
Office of General Counsel, Court Services and Offender Supervision 
Agency, 633 Indiana Avenue NW., Room 1375, Washington, DC 20004, (202) 
220-5364 or to Diane.Bradley@csosa.gov.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    Described below is an overview of the information collection, the 
projected average estimates for the next three years of the total 
number of respondents and responses, and the amount of time estimates:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals currently or recently under court-
ordered supervision by CSOSA, CSOSA stakeholders including members of 
the community (e.g., DC residents who attend CSOSA community justice

[[Page 44100]]

advisory network meetings) and criminal justice systems (e.g., judges, 
parole commissioners, etc.).
    Estimated Number of Respondents: 1340.
    Average Expected Annual Number of activities: 3.
    Average number of Respondents per Activity: 447.
    Annual responses: 1340.
    Frequency of Response: Once per request.
    Average minutes per response: 7.
    Burden hours: 145.

    An agency may not conduct or sponsor and a person is not 
required to respond to a collection of information unless it 
displays a current and valid Office of Management and Budget control 
number.

    Dated: July 18, 2013.
Rorey Smith,
Deputy General Counsel, Court Services and Offender Supervision Agency.
[FR Doc. 2013-17650 Filed 7-22-13; 8:45 am]
BILLING CODE 3129-01-P
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