EPA VERR# 3960 

Received: January 12, 2012
EPA VERR# 3960 

Received: January 12, 2012
EPA VERR# 3960 

Received: January 12, 2012
EPA VERR# 3960 

Received: January 12, 2012
Mazda North American Operations 

Technical Services Division 

1444 McGaw Ave. 

Irvine, CA 92614-5570 

www.MazdaUSA.com

January 2012 

2010 CX-7 & 2010 Mazda6 2.5L Engine 

Readiness Code for Evaporative Monitoring System Emission Recall 6611K 

Dear Mazda Owner: 

Mazda Motor Corporation has decided to conduct an Emission Recall Campaign to reprogram the 

Powertrain Control Module (PCM) on certain 2010 CX-7 vehicles produced from May 21, 2009 through 

October 21, 2009 equipped with 2.5L engine, and on certain 2010 Mazda6 vehicles produced on 

September 14, 2009 and September 22, 2009 equipped with 2.5L engine. 

If you are a recipient of this notice, your vehicle is included in this recall. 

What is the problem? 

On certain 2010 CX-7 vehicles and 2010 Mazda6 vehicles, a readiness status code, which is used for 

OBD-II Readiness Test, may be incorrectly set due to improper evaporative monitoring system 

programming. The Malfunction Indicator Light will not illuminate to indicate this problem, and it does 

not affect the safety or driveability of your vehicle.

What will Mazda do? 

Your Mazda dealer will reprogram the PCM to include the latest calibration free of charge. The repair 

should take approximately half an hour to complete; however, it may take longer depending on the 

service workload at your Mazda dealership. 

As a reminder, Mazda may provide alternate transportation when your vehicle is at an authorized 

Mazda dealership for a warranty repair. To be eligible for alternate transportation, your vehicle must be 

within the mileage and time limitations under the Mazda New Vehicle Limited Warranty or Powertrain 

Limited Warranty for 2007 and newer model years, and adhere to the Rental Car Reimbursement policy. 

Ask your dealer for details about the Mazda Rental Car Reimbursement Program. 

What should you do? 

We encourage you to make an appointment with any authorized Mazda dealer to have the PCM 

reprogrammed at your earliest convenience. You do not need to bring this notice to the dealer, but it 

may assist in the check-in process.

EPA VERR# 3960 

Received: January 12, 2012
Mazda North American Operations 

Technical Services Division 

1444 McGaw Ave. 

Irvine, CA 92614-5570 

www.MazdaUSA.com

Page 2 

Emission Law Information: 

To ensure your full protection under the emission warranty made applicable to your vehicle by State or 

Federal Law, and your right to participate in future recalls, it is recommended you have your vehicle or 

engine serviced as soon as possible. Failure to do so could be determined as lack of proper 

maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall 

is not completed.

Important notice to owners registering vehicles in California and Massachusetts: California Department 

of Motor Vehicles and the Commonwealth of Massachusetts, in conjunction with the California Air 

Resources Board and the Environmental Protection Agency for the State of Massachusetts, have 

implemented the Registration Renewal/Recall Tie-In Program, which requires the completion of 

Emission Recalls prior to registration renewal. Mazda dealers will provide a Vehicle Emission Recall - 

Proof of Correction Certificate upon completion of the recall. Be sure to keep the proof of correction 

certificate provided by the Mazda Dealer until needed for the registration renewal process. 

What if you already paid for repair? 

If you have already paid for the inspection, reprogramming, or replacement of the PCM due to 

incorrectly set readiness status code, prior to receiving this notice, you may be eligible for 

reimbursement of reasonable repair expenses based on Mazda’s repair standards. 

Please complete the enclosed “Reimbursement Application Form”, include the necessary 

documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for 

processing. 

Where is the closest Mazda dealer? 

To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at 

www.MazdaUSA.com or consult your local yellow pages. 

Moved or no longer own this vehicle? 

If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid 

Information Change Card as soon as possible. This enables us to update our records and notify the 

current owner. 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of 

this notice to the lessee within ten days. 

Still have questions? 

If you have any questions regarding this campaign, please contact our Customer Assistance Center at 

(800) 222-5500, option #6. 

We actively work to improve our products and search for solutions to improve your ownership 

experience. Please accept our apologies for any inconvenience this recall may have caused you. 

Sincerely,

Mazda North American Operations

EPA VERR# 3960 

Received: January 12, 2012
(SEE REVERSE SIDE FOR APPLICATION FORM)

REIMBURSEMENT PLAN 

Requirements for Reimbursement

If you meet all of the following requirements, you are eligible to receive reimbursement under this plan: 

1. You own or have owned a 2010 CX-7 equipped with 2.5L engine built between May 21, 2009 and October 21, 2009, 

or a 2010 Mazda6 equipped with 2.5L engine built between September 14, 2009 and September 22, 2009. 

2. You have paid for the inspection, reprogramming, or replacement of the powertrain control module (PCM) due to 

incorrectly set readiness status code. 

3. You have an original or legible copy of the paid repair order or invoice receipt showing: 

Description of the concern reported 

Inspection, reprogramming or replacement of the PCM due to incorrectly set readiness status code 

Vehicle model and year, and vehicle identification number (VIN) 

Your name and address at the time of repair 

4. Mail this reimbursement application form in the enclosed envelope to: 

Mazda North American Operations 

Attn: Recall Reimbursement Dept 

P.O. Box 57085 

Irvine CA 92619-7085 

Procedure for Reimbursement Request

Once your vehicle has had the PCM inspected, reprogrammed or replaced by an authorized Mazda dealer due to 

incorrectly set readiness status code, you may apply for reimbursement by doing the following: 

1. Complete the Reimbursement Application Form found on the reverse side of this page. 

2. Mail the Reimbursement Application Form with a legible copy of the paid repair order and/or invoice using the 

enclosed envelope. Also include any applicable payment receipts, i.e. credit card receipt, cancelled check, etc. 

3. Retain copies of the paid repair order or invoice and this application form for your records. 

4. You will be reimbursed for the amount you have paid for the inspection, reprogramming or replacement of the PCM 

due to incorrectly set readiness status code. 

If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to 

your vehicle identification number (VIN). 

Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order 

or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement, 

you may be contacted. Please allow 6-8 weeks for processing. 

EPA VERR# 3960 

Received: January 12, 2012
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)

REIMBURSEMENT APPLICATION FORM 

2010 CX-7 and 2010 Mazda6 Readiness Code for Evaporative Monitoring System Emission Recall 6611K 

(Please type or print) 

 

Name:

 First Middle Last

 

Address:

 Street Address 

 

 

 City State Zip Code 

 

 Home:

Phone Number: 

 Work: 

 

 

Vehicle Identification Number (VIN): 

 (17 digits in length) 

 

Total Amount of Reimbursement Requested: .

 Dollars Cents 

 

General Release 

I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for all inspection, reprogramming, or 

replacement of the PCM performed to date in connection with readiness status code set incorrectly. The vehicle 

identification number (VIN) is: 

VIN:

In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from 

all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda 

North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all 

their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This 

release shall bind my heirs, successors and assigns.

Dated: Signed: 

INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW: 

Please read thoroughly 

Fill in vehicle identification number 

Sign the General Release (below) 

EPA VERR# 3960 

Received: January 12, 2012