DEEE Assess Solutions Decision Tree Diagram

ID Pain Point DescriptionB2R-000 Example Pain Point Language 

Selection Criteria: Are pain points caused primarily by cumbersome manual process steps?For example:• Are unnecessary stakeholder groups engaged?• Are reports generated/reconciled that could be combined 

with others?

• Are activities primarily policy driven vs. outcome driven?

Selection Criteria: Are pain points caused primarily by lack of integration between systems, data availability, or poor user interface/experience? For example:• Do users have to access multiple systems to obtain/record 

data?

• Is dual entry required or are reconciliations between 

systems required?

• Is the process rules-based and conducted frequently?

Selection Criteria: lack of ability to perequiring judgemenFor example:Is solution expected • Can data be input • Can patterns be re• Does solution req

performance?

1 Review Pain Point Catalog

2 Select Pain Point to analyze

3 Review 

(Reduce

4 Consider Potential Solution Categories

5 Consider multiple categories as pain 

potential solutions or solutions that 

Reduce/Optimize Digitize Innovate
Technologies that may apply to pain points based on need for digitization or streamlining

Sample Digitize Technologies 

Smart Workflow EnhancementWhat it Is: A rules-based software that processes sequence data aprocessesHow it works: Smart workflow systems are configured by the user routing need or business requirementWhere to use it: Automate routing of information between multipemail notifications for action required by an individual; integrate u

one interface

Data AnalyticsWhat it Is: The process of analyzing raw data to highlight useful infconclusions, and support decision-makingHow it works: Data is sourced and analyzed to draw patterns, predWhere to use it: Create data visualizations; Capture and manage to metrics; Leverage data to enable predictive maintenanceRobotic Process Automation What it Is: Software solutions that can complete repetitive rules-bHow it works: Software configured to automate manual processes to improve business processesWhere to use it: Automate data collection; replicate human activitgeneral automation; conduct rules-based business process manag

Digitize

To transform elements of 

the E2E process from nondigital to digital

Digitization can also include custom-developed applications or software as well as use of existing software capabilities.
Technologies that may apply to pain points based on need for intelligent solution

Sample Innovate Technologies (1/2) 

Natural Language ProcessingWhat it Is: An AI capability that performs written and spoken hHow it works: Systems determine meaning from elements of tproduce an output that correspondsWhere to use it: Enable autocorrect capabilities; create predicMachine LearningWhat it Is: An artificial intelligence (AI) capability that mimic’s How it works: Algorithm's source large data-sets to create impWhere to use it: Enable voice assistants; Identify high-risk tranfraud detection; analyze and draw insights from unstructured Distributed Ledger Technology / Blockchain What it Is: An immutable record of interconnected transactionHow it works: Data is stored on multiple servers while letting aaccess, modify, and distribute the data in real-timeWhere to use it: Streamline Intragovernmental Transactions (Iexecute financials; improve recordkeeping via automation

Innovate

To develop an intelligent 

solution for a particular 

pain point
Technologies that may apply to pain points based on need for intelligent solution 

Sample Innovate Technologies (2/2) 

Innovate

To develop an intelligent 

solution for a particular 

pain point

Intelligent Optical Character Recognition (IOCR)What it Is: A process that can examine printed or handwritten into code for data processingHow it works: Online or physical documents are scanned and recognize and translate the textWhere to use it: Automate applications (onboarding, census aprocessing); process standard documents like invoices; integraprocess claims documents and benefit enrollmentConversational AI What it Is: A computer program that uses human language for automated messagingHow it works: Natural Language Processing and AI are combinhuman conversation, responding to and anticipating customeWhere to use it: Deploy chatbots; enable 24/7 customer serviservice; call center deflection; automate responses to frequen