================================================================================

                       SECURITIES AND EXCHANGE COMMISSION
                              WASHINGTON, DC 20549

                          ----------------------------
                                    FORM 10-K

            [X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
                         SECURITIES EXCHANGE ACT OF 1934
                   FOR THE FISCAL YEAR ENDED DECEMBER 31, 1999

                                       OR

          [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
                         SECURITIES EXCHANGE ACT OF 1934

                          COMMISSION FILE NUMBER 1-6366
                          -----------------------------
                            FLEET BOSTON CORPORATION
             (Exact name of Registrant as specified in its charter)

            RHODE ISLAND                                  05-0341324
      (State of incorporation)              (I.R.S. Employer Identification No.)

 ONE FEDERAL STREET, BOSTON, MASSACHUSETTS                              02110
  (Address of principal executive office)                             (Zip Code)

                                 617 / 346-4000
              (Registrant's telephone number, including area code)

           SECURITIES REGISTERED PURSUANT TO SECTION 12(B) OF THE ACT:

<TABLE>
<CAPTION>
                            TITLE OF EACH CLASS                                  NAME OF EACH EXCHANGE ON WHICH REGISTERED
                            -------------------                                  -----------------------------------------
<S>                                                                                       <C>
Common Stock, $.01 Par Value                                                              New York Stock Exchange

Depositary Shares each representing a one-tenth interest in a share of
   Series V 7.25% Perpetual Preferred Stock, $1 Par Value                                 New York Stock Exchange

Depositary Shares each representing a one-fifth interest in a share of
   Series VI 6.75% Perpetual Preferred Stock, $1 Par Value                                New York Stock Exchange

8.00% Trust Originated Preferred Securities issued by Fleet Capital
   Trust I, Guaranteed by Fleet Boston Corporation                                        New York Stock Exchange


7.05% Trust Originated Preferred Securities issued by Fleet Capital
   Trust III, Guaranteed by Fleet Boston Corporation                                      New York Stock Exchange


7.17% Trust Originated Preferred Securities issued by Fleet Capital
   Trust IV, Guaranteed by Fleet Boston Corporation                                       New York Stock Exchange


Preferred Share Purchase Rights                                                           New York Stock Exchange

Warrants to purchase Common Stock                                                         New York Stock Exchange
</TABLE>

              ----------------------------------------------------
        SECURITIES REGISTERED PURSUANT TO SECTION 12(G) OF THE ACT: NONE

     Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months, and (2) has been subject to such filing
requirements for the past 90 days. YES XX NO
                                       --   --

     Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

================================================================================


<PAGE>

     As of February 29, 2000, the aggregate market value of the voting stock
held by nonaffiliates of the Registrant was $24.3 billion.

     The number of shares of common stock of the Registrant outstanding as of
February 29, 2000 was 902,784,913.

================================================================================


                       DOCUMENTS INCORPORATED BY REFERENCE

     Pertinent extracts from Registrant's Proxy Statement for its 2000 Annual
     Meeting of Stockholders to be filed with the Securities and Exchange
     Commission are incorporated into Part III.

     Such information incorporated by reference shall not be deemed to
     specifically incorporate by reference the information referred to in Item
     402(a)(8) of Regulation S-K.

<TABLE>
<CAPTION>
                                      TABLE OF CONTENTS AND CROSS-REFERENCE INDEX

                DESCRIPTION                                                                              PAGE NUMBER
                -----------                                                                              -----------

<S>            <C>            <C>                                                                <C>
 Part 1.       Item 1.        Business................................................                           2-7
                              -  Line of Business Information.........................                  17-21, 55-56
                              -  Management's Discussion and Analysis of Financial
                                 Condition and Results of Operations..................                         11-37
                              -  Acquisitions and Divestitures........................                         46-48
                              -  Capital..............................................                     36, 63-64
                              -  Dividends............................................                  35-36, 63-64
                              -  Statistical Disclosure by Bank Holding Companies.....           6-7, 10, 22-27, 36,
                                                                                                   44-45, 49-50, 52,
                                                                                                               66-68
               Item 2.        Properties..............................................                             7
               Item 3.        Legal Proceedings.......................................                         7, 63
               Item 3A.       Executive Officers of the Corporation...................                           8-9
               Item 4.        Submission of Matters to a Vote of Security Holders.....                             9
 Part II.      Item 5.        Market for the Registrant's Common Stock and Related
                              Stockholder Matters.....................................                         9, 66
               Item 6.        Selected Financial Data.................................                            10
               Item 7.        Management's Discussion and Analysis of Financial
                              Condition and Results of Operations.....................                         11-37
               Item 7A.       Quantitative and Qualitative Disclosures about Market Risk                   27-34, 38
               Item 8.        Financial Statements and Supplementary Data.............                     38-65, 67
               Item 9.        Changes in and Disagreements with Accountants on
                              Accounting and Financial Disclosure.....................                            69
 Part III.     Item 10.       Directors and Executive Officers of the Registrant......                      8-9, 69*
               Item 11.       Executive Compensation..................................                           69*
               Item 12.       Security Ownership of Certain Beneficial Owners and
                              Management..............................................                           69*
               Item 13.       Certain Relationships and Related Transactions..........                           70*
 Part IV.      Item 14.       Exhibits, Financial Statement Schedules and Reports on
                              Form 8-K................................................                  40-43, 70-75
               Signatures.............................................................                            76
</TABLE>

              *The information required by this Item is incorporated by
               reference to the Corporation's Proxy Statement for its 2000
               Annual Meeting of Stockholders.


                                       1
<PAGE>


                                     PART I.

ITEM 1.  BUSINESS

GENERAL

     On October 1, 1999, BankBoston Corporation ("BankBoston") merged with Fleet
Financial Group, Inc. ("Fleet") (the "Merger"). Following the Merger, Fleet was
renamed Fleet Boston Corporation (the "Corporation"), and is currently doing
business under the name "FleetBoston Financial". The Merger was accounted for as
a pooling of interests and, as such, financial information included in this
Report presents the combined financial condition and results of operations of
both companies as if they had operated as a combined entity for all periods
presented. In connection with obtaining regulatory approvals for the Merger, the
Corporation agreed to divest $13 billion of deposits and $9 billion of loans.
These divestitures will occur in 2000, and are expected to result in an
annualized reduction of net income of approximately $160 million, part of which
will impact 2000.

     On February 1, 2000, the Office of the Comptroller of the Currency (the
"OCC") approved the Corporation's application to merge Fleet National Bank,
BankBoston, N.A. ("BKB"), Fleet Bank, National Association ("FBNA") and certain
other banking and trust subsidiaries of the Corporation. On March 1, 2000, Fleet
National Bank was merged into BKB, with the name of the surviving bank changed
to "Fleet National Bank" ("FNB"). The Corporation intends to consummate the
remaining bank mergers in stages throughout 2000.

     The Corporation is a diversified financial services company organized under
the laws of the State of Rhode Island. The Corporation is a legal entity
separate and distinct from its subsidiaries, assisting such subsidiaries by
providing financial resources and management. At December 31, 1999, the
Corporation was the eighth largest bank holding company in the United States in
terms of total assets, with total assets of $190.7 billion, total deposits of
$114.9 billion and total stockholders' equity of $15.3 billion. As of that date,
the Corporation had approximately 59,200 employees.

     The Corporation is engaged in a general commercial banking and investment
management business throughout the states of Rhode Island, New York,
Connecticut, Massachusetts, New Jersey, Maine, and New Hampshire and
internationally, principally in Latin America, through its principal banking
subsidiaries: FNB and FBNA. Each of these subsidiary banks is a member of the
Federal Reserve System, and the domestic deposits of each are insured by the
Federal Deposit Insurance Corporation (the "FDIC") to the extent provided by
law.

     The Corporation also provides, through its subsidiaries, a variety of
financial services, including institutional and investment banking, cash
management, trade services, export finance, mortgage banking, corporate finance,
asset-based lending, commercial lending, real estate lending, government
banking, investment management services, equipment leasing, credit cards,
discount brokerage services, student loan processing and full-service banking in
leading Latin American markets.

     The Corporation is managed along three principal business lines: Global
Banking and Financial Services, Commercial and Retail Banking and the National
Consumer Group. These business lines, including their operating results and
other key financial measures, are more fully discussed in "Management's
Discussion and Analysis of Financial Condition and Results of Operations",
included in this Report under Item 7, and in Note 14 of the "Notes to
Consolidated Financial Statements" included under Item 8 of this Report.

     For discussions of the Corporation's business activities, including its
lending activities, its cross-border outstandings and its management of
off-balance sheet exposure and the risks inherent in its businesses, refer to
"Management's Discussion and Analysis of Financial Condition and Results of
Operations," included under Item 7 of this Report.

     This Report, as well as other written or oral communications made from time
to time by the Corporation (including, without limitation, the Corporation's
1999 Summary Annual Report to Stockholders), may contain statements relating to
the future results of the Corporation (including certain projections and
business trends) that are considered "forward-looking statements" as defined in
the Private Securities Litigation Reform Act of 1995. Actual results may differ
materially from those projected as a result of certain risks and uncertainties,
including, but not limited to, changes in political and economic conditions,
either domestically or internationally; interest rate and currency fluctuations;
competitive product and pricing pressures within the Corporation's markets;
equity and bond market fluctuations; personal and corporate customers'
bankruptcies; inflation; lower than expected revenues following mergers,
acquisitions and integrations of acquired businesses, including the Merger;
lower than expected cost savings in connection with the Merger; greater than
expected negative impact of the divestitures required to obtain regulatory
approval of the Merger; technological changes, including the impact of the
Internet on the Corporation's businesses; adverse legislation or regulatory
changes affecting the businesses in which the Corporation is engaged; as well as
other risks and uncertainties detailed from time to time in the filings of the
Corporation with the Securities and Exchange Commission (the "SEC").

     The executive office of the Corporation is located at One Federal Street,
Boston, Massachusetts, 02110 (telephone (617) 346-4000).


                                       2
<PAGE>

COMPETITION

     The Corporation's subsidiaries compete with other major financial
institutions, including commercial banks, investment banks, mutual savings
banks, savings and loan associations, credit unions, consumer finance companies
and other non-bank institutions, such as insurance companies, major retailers,
brokerage firms, and investment companies in the Northeast, throughout the
United States and internationally. The principal methods of competing
effectively in the financial services industry include improving customer
service through the quality and range of services provided, improving
efficiencies and pricing services competitively.

     One outgrowth of the competitive environment discussed above has been
significant consolidation within the financial services industry on a global,
national and regional level. The Corporation continues to implement strategic
initiatives focused on expanding its core businesses and to explore, on an
ongoing basis, acquisition, divestiture and joint venture opportunities. The
Corporation analyzes each of its businesses in the context of customer demands,
competitive advantages, industry dynamics and growth potential.

     For additional information with regard to the Corporation's acquisition and
divestiture activities, refer to Note 2 of the "Notes to Consolidated Financial
Statements" included under Item 8 of this Report.

SUPERVISION AND REGULATION

      The business in which the Corporation and its subsidiaries are engaged is
subject to extensive supervision, regulation and examination by various bank
regulatory authorities and other governmental agencies in the states and
countries where the Corporation and its subsidiaries operate. The supervision,
regulation and examination to which the Corporation and its subsidiaries are
subject are intended primarily for the protection of depositors or are aimed at
carrying out broad public policy goals, rather than for the protection of
security holders.

      Several of the more significant regulatory provisions applicable to banks
and bank holding companies to which the Corporation and its subsidiaries are
subject are discussed below, along with certain regulatory matters concerning
the Corporation and its subsidiaries. To the extent that the following
information describes statutory or regulatory provisions, it is qualified in its
entirety by reference to the particular statutory provisions. Any change in
applicable law or regulation may have a material effect on the business and
prospects of the Corporation and its subsidiaries.

General

      As a bank holding company, the Corporation is subject to regulation under
the Bank Holding Company Act of 1956, as amended, and to inspection, examination
and supervision by the Board of Governors of the Federal Reserve System (the
"Federal Reserve Board"). Under the Bank Holding Company Act, bank holding
companies generally may not acquire ownership or control of any company,
including a bank, without the prior approval of the Federal Reserve Board.

      Various governmental requirements, including Sections 23A and 23B of the
Federal Reserve Act, as amended, limit borrowings by the Corporation and its
non-bank subsidiaries from its affiliate insured depository institutions, and
also limit various other transactions between the Corporation and its non-bank
subsidiaries, on the one hand, and its affiliate insured depository
institutions, on the other. Section 23A of the Federal Reserve Act also
generally requires that an insured depository institution's loans to its
non-bank affiliates be secured, and Section 23B of the Federal Reserve Act
generally requires that an insured depository institution's transactions with
its non-bank affiliates be on arm's length terms.

      In addition to bank regulatory provisions, the Corporation and its
subsidiaries are also affected by the fiscal and monetary policies of the U.S.
federal government and the Federal Reserve Board, and by various other domestic
and international governmental requirements and regulations.

Liability for Bank Subsidiaries

      Under current Federal Reserve Board policy, a bank holding company is
expected to act as a source of financial and managerial strength to each of its
subsidiary banks and to maintain resources adequate to support each subsidiary
bank. This support may be required at times when the bank holding company may
not have the resources to provide it. In the event of a bank holding company's
bankruptcy, any commitment by the bank holding company to a U.S. federal bank
regulatory agency to maintain the capital of a subsidiary bank would be assumed
by the bankruptcy trustee and entitled to priority of payment. If a default
occurred with respect to a bank, any capital loans to the bank from its parent
holding company would be subordinate in right of payment to payment of the
bank's depositors and certain of its other obligations.


                                       3
<PAGE>

      The Corporation's principal domestic banks are FDIC-insured depository
institutions. As such, they can be held liable for any loss incurred, or
reasonably expected to be incurred, by the FDIC in connection with (1) the
default of a commonly controlled FDIC-insured depository institution; or (2) any
assistance provided by the FDIC to a commonly controlled FDIC-insured depository
institution in danger of default.

     "Default" generally is defined as the appointment of a conservator or
receiver and "in danger of default" generally is defined as the existence of
certain conditions indicating that a default is likely to occur in the absence
of regulatory assistance.

Capital Requirements

      Information concerning the Corporation and its subsidiaries with respect
to capital requirements is incorporated by reference from Note 20, "Regulatory
Matters," of the "Notes to Consolidated Financial Statements" included under
Item 8 of this Report, and from the "Capital Management" section of
"Management's Discussion and Analysis of Financial Condition and Results of
Operations," included under Item 7 of this Report.

FDICIA

      The Federal Deposit Insurance Corporation Improvement Act of 1991
("FDICIA") and its implementing regulations established five capital categories
for insured depository institutions -- well capitalized, adequately capitalized,
undercapitalized, significantly undercapitalized and critically
undercapitalized. Pursuant to the authority granted under FDICIA, U.S. bank
regulatory agencies were empowered to impose progressively more restrictive
constraints on the operations, management and capital distributions of an
insured depository institution, depending on the category in which an
institution is classified. Unless a banking institution is well capitalized, it
is subject to restrictions on its ability to offer brokered deposits and on
certain other aspects of its operations. An undercapitalized banking institution
must develop a capital restoration plan and its parent bank holding company must
guarantee the bank's or thrift's compliance with the plan up to the lesser of 5%
of the bank's or thrift's assets at the time it became undercapitalized and the
amount needed to comply with the plan.

      As of December 31, 1999, each of the Corporation's banking subsidiaries
was well capitalized, based on the prompt corrective action guidelines. It
should be noted, however, that a bank's capital category is determined solely
for the purpose of applying the OCC's, or the FDIC's, prompt corrective action
regulations and that the capital category may not constitute an accurate
representation of the bank's overall financial condition or prospects.

Dividend Restrictions

      Various U.S. federal and state statutory provisions limit the amount of
dividends the Corporation's banking subsidiaries can pay to the Corporation
without regulatory approval. Dividend payments by national banks are limited to
the lesser of (1) the level of undivided profits; and (2) absent regulatory
approval, an amount not in excess of net income for the current year combined
with retained net income for the preceding two years.

      The approval of the Federal Reserve Board is required for any dividend by
a state-chartered bank that is a member of the Federal Reserve System (a "state
member bank") if the total of all dividends declared by the bank in any calendar
year would exceed the total of its net profits, as defined by regulatory
agencies, for that year, combined with its retained net profits for the
preceding two years. A state member bank may not pay a dividend in an amount
greater than its net profits then on hand. A U.S. federal savings bank is
required to file an application with the Office of Thrift Supervision (the
"OTS") prior to the payment of any dividends if the total amount of all
dividends and other capital distributions for the current calendar year paid by
a U.S. federal savings bank exceeds its net income for that year as well as its
retained net income for the preceding two years. A prior notice to the OTS is
required if, among other things, a U.S. federal savings bank is proposing to pay
a dividend that would reduce the amount of, or retire any of part of, its common
or preferred stock or retire any part of any debt instruments which are included
in its capital for purposes of OTS regulations.

      U.S. federal bank regulatory agencies also have authority to prohibit
banking institutions from paying dividends if those agencies determine that,
based on the financial condition of the bank, such payment would constitute an
unsafe or unsound practice. The ability of the Corporation's banking
subsidiaries to pay dividends in the future is currently, and could be further,
influenced by bank regulatory policies and capital guidelines.

      At December 31, 1999, approximately $1.4 billion of the total
stockholders' equity of the Corporation's banking subsidiaries was available for
payment of dividends to the Corporation, without approval by the applicable
regulatory authority. Additional information concerning the Corporation and its
banking subsidiaries with respect to dividends is incorporated by reference from
Note 19, "Commitments, Contingencies and Other Disclosures," and Note 20,
"Regulatory Matters," of the "Notes to Consolidated Financial Statements"
included under Item 8 of this Report, and the "Liquidity Risk" and "Capital


                                       4
<PAGE>

Management" sections of "Management's Discussion and Analysis of Financial
Condition and Results of Operations," included under Item 7 of this Report.

Deposit Insurance Assessments

      The deposits of each of the Corporation's domestic banks are insured up to
regulatory limits by the FDIC, and, accordingly, are subject to deposit
insurance assessments to maintain the Bank Insurance Fund (the "BIF") and/or the
Savings Association Insurance Fund (the "SAIF") administered by the FDIC. The
FDIC has adopted regulations establishing a permanent risk-related deposit
insurance assessment system. Under this system, the FDIC places each insured
bank in one of nine risk categories based on (1) the bank's capitalization and
(2) supervisory evaluations provided to the FDIC by the institution's primary
U.S. federal regulator. Each insured bank's insurance assessment rate is then
determined by the risk category in which it is classified by the FDIC.

      Currently, the annual insurance premiums on bank deposits insured by the
BIF and the SAIF vary between $0.00 per $100 of deposits, for banks classified
in the highest category, to $0.27 per $100 of deposits for banks classified in
the lowest category.

      The Deposit Insurance Funds Act provides for assessments to be imposed on
insured depository institutions with respect to deposits insured by the BIF and
the SAIF (in addition to assessments currently imposed on depository
institutions with respect to BIF- and SAIF-insured deposits) to pay for the cost
of Financing Corporation ("FICO") funding. The FDIC established the FICO
assessment rates at $0.01184 per $100 annually for BIF-assessable deposits and
$0.05920 per $100 annually for SAIF-assessable deposits. The FICO assessments do
not vary depending upon a depository institution's capitalization or supervisory
evaluations. The Corporation's banks held approximately $97 billion and $3
billion, respectively, of BIF-assessable and SAIF-assessable deposits as of
December 31, 1999.

Depositor Preference Statute

      In the liquidation or other resolution of an institution by any receiver,
U.S. federal legislation provides that deposits and certain claims for
administrative expenses and employee compensation against the insured depository
institution would be afforded a priority over other general unsecured claims
against that institution, including federal funds and letters of credit.

Interstate Banking and Branching

      Under the Riegle-Neal Interstate Banking and Branching Efficiency Act
("Riegle-Neal"), subject to certain concentration limits and other requirements:

       (1)  bank holding companies such as the Corporation are permitted to
            acquire banks and bank holding companies located in any state;

       (2)  any bank that is a subsidiary of a bank holding company is permitted
            to receive deposits, renew time deposits, close loans, service loans
            and receive loan payments as an agent for any other bank subsidiary
            of that bank holding company; and

       (3)  banks are permitted to acquire branch offices outside their home
            states by merging with out-of-state banks, purchasing branches in
            other states and establishing de novo branch offices in other
            states. The ability of banks to acquire branch offices through the
            purchase or opening of other branches is contingent, however, on the
            host state having adopted legislation "opting in" to those
            provisions of Riegle-Neal. In addition, the ability of a bank to
            merge with a bank located in another state is contingent on the host
            state not having adopted legislation "opting out" of that provision
            of Riegle-Neal.

      The Corporation is currently relying upon the provisions of Riegle-Neal to
consolidate certain of its banking subsidiaries under a single charter, and may
in the future rely upon Riegle-Neal to acquire banks in additional states.

Control Acquisitions

      The Change in Bank Control Act prohibits a person or group of persons from
acquiring "control" of a bank holding company, unless the Federal Reserve Board
has been notified and has not objected to the transaction. Under a rebuttable
presumption established by the Federal Reserve Board, the acquisition of 10% or
more of a class of voting stock of a bank holding company with a class of
securities registered under Section 12 of the Exchange Act, such as the
Corporation, would, under the circumstances set forth in the presumption,
constitute acquisition of control of the bank holding company.

                                       5
<PAGE>

      In addition, a company is required to obtain the approval of the Federal
Reserve Board under the Bank Holding Company Act before acquiring 25% (5% in the
case of an acquiror that is a bank holding company) or more of any class of
outstanding common stock of a bank holding company, or otherwise obtaining
control or a "controlling influence" over that bank holding company.

Recent Legislation

      On November 12, 1999, President Clinton signed into law legislation that
allows bank holding companies to engage in a wider range of nonbanking
activities, including greater authority to engage in securities and insurance
activities. Under the Gramm-Leach-Bliley Act (the "GLB Act"), a bank holding
company that elects to become a financial holding company may engage in any
activity that the Federal Reserve Board, in consultation with the Secretary of
the Treasury, determines by regulation or order is (1) financial in nature, (2)
incidental to any such financial activity, or (3) complementary to any such
financial activity and does not pose a substantial risk to the safety or
soundness of depository institutions or the financial system generally. The GLB
Act makes significant changes in U.S. banking law, principally by repealing the
restrictive provisions of the 1933 Glass-Steagall Act. The GLB Act specifies
certain activities that are deemed to be financial in nature, including lending,
exchanging, transferring, investing for others, or safeguarding money or
securities; underwriting and selling insurance; providing financial, investment,
or economic advisory services; underwriting, dealing in or making a market in,
securities; and any activity currently permitted for bank holding companies by
the Federal Reserve Board under section 4(c)(8) of the Bank Holding Company Act.
The GLB Act does not authorize banks or their affiliates to engage in commercial
activities that are not financial in nature. A bank holding company may elect to
be treated as a financial holding company only if all depository institution
subsidiaries of the holding company are well capitalized, well managed and have
at least a satisfactory rating under the Community Reinvestment Act. On February
14, 2000, the Corporation filed a letter with the Federal Reserve Bank of Boston
electing to be treated as a financial holding company under the GLB Act. The
Corporation anticipates that the Federal Reserve Board will act affirmatively on
the Corporation's election by March 13, 2000, which would make the election
effective on March 13, 2000.

      National banks are also authorized by the GLB Act to engage, through
"financial subsidiaries," in any activity that is permissible for a financial
holding company (as described above) and any activity that the Secretary of the
Treasury, in consultation with the Federal Reserve Board, determines is
financial in nature or incidental to any such financial activity, except (1)
insurance underwriting, (2) real estate development or real estate investment
activities (unless otherwise permitted by law), (3) insurance company portfolio
investments and (4) merchant banking. The authority of a national bank to invest
in a financial subsidiary is subject to a number of conditions, including, among
other things, requirements that the bank must be well managed and well
capitalized (after deducting from the bank's capital outstanding investments in
financial subsidiaries). The GLB Act provides that state banks may invest in
financial subsidiaries (assuming they have the requisite investment authority
under applicable state law) subject to the same conditions that apply to
national bank investments in financial subsidiaries.

      The GLB Act also contains a number of other provisions that will affect
the Corporation's operations and the operations of all financial institutions.
One of the new provisions relates to the financial privacy of consumers,
authorizing federal banking regulators to adopt rules that will limit the
ability of banks and other financial entities to disclose non-public information
about consumers to non-affiliated entities. These limitations are expected to
require more disclosure to consumers, and in some circumstances, to require
consent by the consumer before information is allowed to be provided to a third
party.

      At this time, the Corporation is unable to predict the impact the GLB Act
may have upon its or its subsidiaries' financial condition or results of
operations.

Future Legislation

      Changes to the laws and regulations in the states and countries where the
Corporation and its subsidiaries do business can affect the operating
environment of bank holding companies and their subsidiaries in substantial and
unpredictable ways. The Corporation cannot accurately predict whether
legislation will ultimately be enacted, and, if enacted, the ultimate effect
that it, or implementing regulations, would have upon its or its subsidiaries'
financial condition or results of operations.

STATISTICAL DISCLOSURE BY BANK HOLDING COMPANIES

      The following information, included under Items 6, 7 and 8 of this Report,
      is incorporated by reference herein:

          "Consolidated Average Balances/Interest Earned-Paid/Rates 1997-1999"
      table - presents average balance sheet amounts, related taxable equivalent
      interest earned or paid, and related average yields and rates paid.


                                       6
<PAGE>

          "Rate/Volume Analysis" table - presents changes in the taxable
      equivalent interest income and expense for each major category of interest
      earning assets and interest bearing liabilities.

          Note 3, "Securities," of the "Notes to Consolidated Financial
      Statements" and "Securities" table included in "Management's Discussion
      and Analysis of Financial Condition and Results of Operations" - discloses
      information regarding book values, market values, maturities, and weighted
      average yields of securities (by category).

          Note 4, "Loans and Leases," of the "Notes to Consolidated Financial
      Statements" - discloses distribution of loans of the Corporation.

          "Loans and Leases Maturity" table and "Interest Sensitivity of Loans
      and Leases Over One Year" table - presents maturities and sensitivities of
      loans to changes in interest rates.

          Note 6, " Nonperforming Assets" and Note 1, "Summary of Significant
      Accounting Policies - Loans and Leases" of the "Notes to Consolidated
      Financial Statements" - discloses information on nonaccrual and past due
      loans and leases and the Corporation's policy for placing loans on
      nonaccrual status.

          "Loans and Leases" section of "Management's Discussion and Analysis of
      Financial Condition and Results of Operations" - discloses information
      regarding cross-border outstandings and other loan concentrations of the
      Corporation.

          "Reserve for Credit Losses" section of "Management's Discussion and
      Analysis of Financial Condition and Results of Operations" - presents an
      analysis of loss experience, the allocation of the reserve for credit
      losses, and a description of factors which influenced management's
      judgment in determining the amount of additions to the reserve charged to
      operating expense.

          "Consolidated Average Balances/Interest Earned-Paid/Rates 1997-1999"
      table and the "Funding Sources" section of "Management's Discussion and
      Analysis of Financial Condition and Results of Operations" - discloses
      deposit information.

          "Selected Financial Highlights" - presents return on assets, return on
      equity, dividend payout ratio, and equity-to-assets ratio.

          Note 9, "Short-Term Borrowings," of the "Notes to Consolidated
      Financial Statements" - discloses information on short-term borrowings of
      the Corporation.

ITEM 2.  PROPERTIES

     The Corporation maintains its corporate headquarters at One Federal Street,
Boston, Massachusetts. The Corporation or its subsidiaries also maintain
principal offices at 100 Federal Street and 75 State Street, Boston,
Massachusetts, 100 and 111 Westminster Street and One BankBoston Plaza,
Providence, Rhode Island and 777 Main Street and 100 Pearl Street, Hartford,
Connecticut. During 1999, the Corporation purchased 100 Federal Street, Boston,
Massachusetts from the lessor. The Corporation or its subsidiaries also maintain
administration and operations centers located in: Kingston, Melville, Utica,
Albany, West Seneca and Menands, New York; Boston, Dedham, Waltham and Malden,
Massachusetts; Moosic and Horsham, Pennsylvania; Milwaukee, Wisconsin;
Providence, East Providence and Lincoln, Rhode Island; and Hartford and Windsor,
Connecticut.

     In Latin America, where FNB will continue to operate under the corporate
name "BankBoston, N.A." ("BankBoston"), BankBoston maintains banking
headquarters in Buenos Aires, Argentina, and Sao Paulo, Brazil. In 1997,
BankBoston entered into a contract to construct a new headquarters building in
Argentina, to be located near the existing headquarters. Construction began in
the first quarter of 1998 and is expected to be completed in the third quarter
of 2000. In addition, in September 1998, BankBoston acquired an undeveloped site
in Sao Paulo, Brazil. Construction of a new corporate office building commenced
in July 1999 and is expected to be completed in the fourth quarter of 2001.

     None of these properties is subject to any material encumbrance. The
Corporation's subsidiaries also own or lease numerous other premises used in
their domestic and foreign operations.

ITEM 3.  LEGAL PROCEEDINGS

     Information regarding legal proceedings of the Corporation is incorporated
by reference herein from Note 19, "Commitments, Contingencies and Other
Disclosures" of the "Notes to Consolidated Financial Statements," included under
Item 8 of this Report.


                                       7
<PAGE>


ITEM 3A.  EXECUTIVE OFFICERS OF THE CORPORATION

     The names, positions, ages and business experience during the past five
years of the executive officers of the Corporation as of March 1, 2000 are set
forth below. The term of office of each executive officer extends until the
meeting of the Board of Directors immediately following the Annual Meeting of
Stockholders, and until a successor is chosen and qualified, unless they sooner
resign, retire, die or are removed.

<TABLE>
<CAPTION>
                                                                                                     AGE AS OF
NAME                               POSITIONS WITH THE CORPORATION                                   MARCH 1, 2000
----                               ------------------------------                                   -------------
<S>                                <C>                                                                   <C>
Terrence Murray................    Chairman and Chief Executive Officer                                  60
Charles K. Gifford.............    President and Chief Operating Officer                                 57
Robert J. Higgins..............    President of Commercial and Retail Banking                            54
Henrique C. Meirelles..........    President of Global Banking and Financial Services                    54
David L. Eyles.................    Vice Chairman and Chief Credit Officer                                60
Paul F. Hogan..................    Vice Chairman, Corporate and Investment Banking                       55
Peter J. Manning...............    Vice Chairman                                                         61
Eugene M. McQuade..............    Vice Chairman and Chief Financial Officer                             51
H. Jay Sarles..................    Vice Chairman, National Financial Services,
                                     and Chief Administrative Officer                                    54
Joseph Smialowski..............    Vice Chairman, Technology and Operations                              51
Bradford H. Warner.............    Vice Chairman, Investment Services                                    48
Brian T. Moynihan..............    Executive Vice President                                              40
William C. Mutterperl..........    Executive Vice President, General Counsel and Secretary               53
M. Anne Szostak................    Executive Vice President                                              49
Erich Schumann.................    Senior Vice President and Chief Accounting Officer                    50
Robert C. Lamb, Jr.............    Controller                                                            44
</TABLE>

     Terrence Murray has served as Chairman, President and Chief Executive
Officer of the Corporation from 1989 to 1995, President and Chief Executive
Officer from 1995 to December 1996 and Chairman and Chief Executive Officer
since 1997. Mr. Murray has been a Director of the Corporation since 1976.

     Charles K. Gifford became President and Chief Operating Officer of the
Corporation following the Merger. Prior to the Merger, Mr. Gifford had served as
Chairman, President and Chief Executive Officer of BankBoston from 1995 to 1996,
Chief Executive Officer from 1996 to 1997 and Chairman and Chief Executive
Officer from 1997 to October 1999. Mr. Gifford has been a Director of the
Corporation since October 1999.

     Robert J. Higgins was named Vice Chairman of the Corporation in 1993,
President and Chief Operating Officer in 1997 and President of Commercial and
Retail Banking in October 1999. Mr. Higgins has been a Director of the
Corporation since October 1999.

     Henrique C. Meirelles became President of Global Banking and Financial
Services of the Corporation following the Merger. Prior to the Merger, Mr.
Meirelles had served as BankBoston's Regional Manager of Brazil from 1994 to
1996 and President and Chief Operating Officer from 1996 to October 1999. Mr.
Meirelles has been a Director of the Corporation since October 1999.

     David L. Eyles was named Executive Vice President and Chief Credit Officer
of the Corporation in 1995, and has been a Vice Chairman since 1998.

     Paul F. Hogan became Vice Chairman, Corporate and Investment Banking of the
Corporation following the Merger. Prior to the Merger, Mr. Hogan had served as
Executive Vice President, Corporate Relationship Banking of BankBoston from 1995
to 1996, Vice Chairman, Corporate Banking from 1996 to 1997 and Vice Chairman,
Wholesale Banking from 1997 to October 1999.

     Peter J. Manning became Vice Chairman of the Corporation following the
Merger. Prior to the Merger, Mr. Manning had served as Executive Director,
Mergers and Acquisitions of BankBoston from 1993 to 1996 and Executive Vice
President, Merger and Acquisitions from 1996 to October 1999.

     Eugene M. McQuade was named Executive Vice President of the Corporation in
1993 and has served as Chief Financial Officer since 1993 and Vice Chairman
since 1997.


                                       8
<PAGE>

     H. Jay Sarles was named Vice Chairman of the Corporation in 1993, Chairman
of FBNA in 1996, Chief Administrative Officer of the Corporation in 1997 and
Vice Chairman, National Financial Services, and Chief Administrative Officer of
the Corporation in October 1999.

     Joseph Smialowski became Vice Chairman, Technology and Operations of the
Corporation following the Merger. Prior to the Merger, Mr. Smialowski had served
as Executive Vice President, Technology and Operations of BankBoston from 1998
to October 1999. Before joining BankBoston, Mr. Smialowski served as Senior Vice
President and Chief Information Officer of Sears, Roebuck & Co. from 1993 to
1998.

     Bradford H. Warner became Vice Chairman, Investment Services of the
Corporation following the Merger. Prior to the Merger, Mr. Warner had served as
Group Executive, Global Treasury of BankBoston from 1995 to 1996, Executive Vice
President, Global Capital Markets from 1996 to 1998 and Vice Chairman, Regional
Banking from 1998 to October 1999.

     Brian T. Moynihan was named Managing Director, Corporate Strategy and
Development of the Corporation in 1994, Senior Vice President in 1998 and
Executive Vice President in October 1999.

     William C. Mutterperl has served as General Counsel and Secretary of the
Corporation since 1985, Senior Vice President from 1989 to 1998 and Executive
Vice President since 1998.

     M. Anne Szostak was named Senior Vice President, Human Resources of the
Corporation in 1994 and has served as Executive Vice President since 1998.

     Erich Schumann became Senior Vice President and Chief Accounting Officer of
the Corporation following the Merger. Prior to the Merger, Mr. Schumann had
served as Chief Administrative Officer of BankBoston's Brazilian operations from
1994 to 1997, Executive Director, Finance of BankBoston from 1997 to 1998 and
Executive Vice President, Finance from 1998 to October 1999.

     Robert C. Lamb, Jr. has served as Controller of the Corporation since 1993.

ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

     There were no matters submitted to a vote of security holders in the fourth
quarter of 1999.

PART II.

ITEM 5. MARKET FOR THE REGISTRANT'S COMMON STOCK AND RELATED STOCKHOLDER MATTERS

     The Corporation's common stock is listed on the New York Stock Exchange. At
December 31, 1999, the Corporation had 69,549 stockholders of record. For
information regarding high and low quarterly sales prices, and quarterly
dividends declared and paid, in each case on the Corporation's common stock, see
the "Common Stock Price and Dividend Information" table included under Item 8 of
this Report, which is incorporated by reference herein.


                                       9
<PAGE>

ITEM 6.  SELECTED FINANCIAL DATA


<TABLE>
<CAPTION>
SELECTED FINANCIAL HIGHLIGHTS(A)

Dollars in millions, except per share amounts    1999        1998         1997        1996        1995
Prepared on a fully taxable equivalent basis
-----------------------------------------------------------------------------------------------------------
<S>                                           <C>         <C>          <C>         <C>         <C>
FOR THE YEAR
Net interest income                           $ 6,799     $ 6,454      $ 6,192     $ 5,858     $ 5,389
Noninterest income                              6,974       5,281        4,206       3,658       3,237
Total revenue                                  13,773      11,735       10,398       9,516       8,626
Noninterest expense                             9,357       7,050        6,050       5,831       5,831
Provision for credit losses                       933         850          522         444         376
Net income                                      2,038       2,324        2,246       1,860       1,351
-----------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Basic earnings                                $  2.16     $  2.47       $ 2.39     $  1.88     $  1.25
Diluted earnings                                 2.10        2.41         2.33        1.84        1.19
Market price (year-end)(b)                      34.81       44.69        37.56       24.94       20.38
Cash dividends declared(b)                       1.11        1.00          .92         .87         .82
Book value (year-end)                           15.96       14.70        13.23       12.08       11.15
-----------------------------------------------------------------------------------------------------------
AT YEAR-END
Assets                                       $190,692    $177,894     $160,314    $151,955    $147,373
Securities                                     25,212      23,369       19,845      17,164      27,578
Loans                                         119,700     112,094      106,545     100,922      91,436
Reserve for credit losses                       2,488       2,306        2,144       2,371       2,211
Deposits                                      114,896     118,178      109,497     109,902      98,186
Short-term borrowings                          18,106      19,176       19,224      13,327      22,818
Long-term debt                                 25,349      14,411        8,191       8,460       8,686
Total stockholders' equity                     15,307      14,204       13,041      12,702      11,359
-----------------------------------------------------------------------------------------------------------
RATIOS
Return on average common equity                 14.12%      17.64%       19.71%      16.31%      13.16%
Return on average assets                         1.08        1.37         1.48        1.27         .95
Common dividend payout ratio                    51.51       40.15        35.55       40.71       50.76
Net interest margin                              4.23        4.40         4.68        4.57        4.24
Efficiency ratio(c)                              60.0        58.2         57.2        59.9        60.4
Common equity-to-assets (year-end)               7.66        7.60         7.53        7.40        7.09
Average total equity-to-assets                   7.82        8.03         8.02        8.31        7.69
-----------------------------------------------------------------------------------------------------------
</TABLE>


SUMMARY OF 1999 AND 1998 OPERATING RESULTS(A)(C)

Dollars in millions, except per share amounts
Prepared on a fully taxable equivalent basis              1999        1998
---------------------------------------------------------------------------
FOR THE YEAR
Net interest income                                    $ 6,799     $ 6,454
Noninterest income                                       6,974       5,281
Total revenue                                           13,773      11,735
Noninterest expense                                      8,255       6,832
Provision for credit losses                                933         850
Net income                                               2,798       2,459
---------------------------------------------------------------------------
PER COMMON SHARE
Basic earnings                                         $  2.98     $  2.62
Diluted earnings                                          2.91        2.55
---------------------------------------------------------------------------
RATIOS
Return on average common equity                          19.52%      18.69%
Return on average assets                                  1.48        1.44
---------------------------------------------------------------------------
(a)Information presented has been restated to reflect the merger with
   BankBoston, which was accounted for as a pooling of interests.
(b)Amounts represent the historical market value and cash dividends of the
   Corporation.
(c)Operating results and efficiency ratio exclude the impact of merger- and
   restructuring-related charges and other special items.


                                       10
<PAGE>

ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF
FINANCIAL CONDITION AND RESULTS OF OPERATIONS

OVERVIEW

On October 1, 1999, BankBoston Corporation (BankBoston) merged with Fleet
Financial Group, Inc. (Fleet). Following the merger, Fleet was renamed Fleet
Boston Corporation (the Corporation). The merger was accounted for as a pooling
of interests and, as such, financial information included in this discussion
presents the combined financial condition and results of operations of both
companies as if they had operated as a combined entity for all periods
presented. Refer to Note 2 to the Consolidated Financial Statements for further
discussion of the merger.
     The Corporation's earnings were $2.0 billion, or $2.10 per diluted share,
for 1999, compared with $2.3 billion, or $2.41 per diluted share, for 1998.
Return on assets (ROA) and return on common equity (ROE) were 1.08% and 14.12%,
respectively, in 1999, compared to 1.37% and 17.64%, respectively, in 1998.
     The Corporation recorded merger- and restructuring-related charges and
other costs of $1.1 billion ($760 million after-tax) in the fourth quarter of
1999. These items were composed of $850 million of charges to accrue for
merger-related expenses and a restructuring plan; $102 million of merger
integration costs that were incurred during the quarter; and $150 million to
establish a defined contribution plan to provide retention incentives at
Robertson Stephens. In 1998, the Corporation recorded merger- and
restructuring-related charges and other costs of $218 million ($135 million
after-tax) in connection with its acquisitions of The Quick & Reilly Group, Inc.
(Quick & Reilly), the domestic consumer credit card operations of Advanta
Corporation and Robertson Stephens, as well as a realignment of its Asian
operations and reductions in staff in its Emerging Market Sales, Trading and
Research unit. Refer to the Noninterest Expense section of this discussion, as
well as Note 8 to the Consolidated Financial Statements, for further discussion
of certain of these costs.
     Excluding the effects of the merger- and restructuring-related charges and
other costs, operating net income increased 14% to $2.8 billion, or $2.91 per
diluted share in 1999, compared to operating net income of $2.5 billion, or
$2.55 per diluted share in 1998. On this same basis, ROA and ROE were 1.48% and
19.52%, respectively, in 1999 and 1.44% and 18.69%, respectively, in 1998.
     In connection with obtaining regulatory approvals for the merger with
BankBoston, the Corporation agreed to divest $13 billion of deposits and $9
billion of loans. These divestitures will occur in 2000, and are expected to
result in an annualized net income reduction of approximately $160 million, part
of which will impact 2000.
     The Corporation expects to achieve total annual cost savings of
approximately $600 million in connection with the integration of Fleet and
BankBoston. The integration process is well underway, and major systems
conversions are expected to be completed in 2000. The Corporation expects to
complete its actions related to achieving these cost savings by the end of 2000,
and as of year-end 1999 had achieved annualized cost savings of approximately
$100 million.
     Excluding the effects of the aforementioned merger- and
restructuring-related charges and other costs, increases in both net income and
earnings per share during 1999 primarily reflect growth in many of the
Corporation's domestic businesses and in its Latin American operations. The
improved earnings also reflect the results of Robertson Stephens, acquired by
the Corporation in August 1998, for a full year versus four months in 1998, and
of Sanwa Business Credit (Sanwa), acquired by the Corporation in February 1999.
     Net interest income on a fully taxable equivalent (FTE) basis totaled $6.8
billion for 1999, compared to $6.5 billion for 1998. This increase was
principally attributable to an increase in average loans and leases of $6.5
billion, due primarily to the Sanwa acquisition. Net interest margin for 1999
was 4.23%, a decline from 4.40% in 1998, primarily attributable to a higher
level of low-yield earning assets necessary to support an expanded investment
banking operation.
     The provision for credit losses was $933 million in 1999, compared to $850
million in 1998. The increase in provision was due principally to the
acquisition of Sanwa, as well as higher credit losses in the domestic commercial
and international consumer loan portfolios.
     Noninterest income increased $1.7 billion to $7.0 billion in 1999.
Increases were noted in all core revenue categories, in particular capital
markets, investment services, credit card and processing-related revenues.
Strong growth was noted over 1998 as a result of the aforementioned
acquisitions, as well as growth within existing and acquired businesses.
     Noninterest expense totaled $9.4 billion for 1999, compared with $7.1
billion in 1998, resulting primarily from the aforementioned acquisitions,
growth in many of the Corporation's businesses, a rise in compensation expense
due to incentive payments related to higher revenue levels and the merger- and
restructuring-related charges and other costs described above.
     This discussion may contain statements relating to future results of the
Corporation (including certain projections and business trends) that are
considered "forward-looking statements" as defined in the Private Securities
Litigation Reform Act of 1995. Actual results may differ materially from those
projected as a result of certain risks and uncertainties, which are more fully
discussed under Item 1 of this Report.


                                       11
<PAGE>

RESULTS OF OPERATIONS

The following is a discussion and analysis of the Corporation's consolidated
results of operations. In order to understand this section in context, it should
be read in conjunction with the Consolidated Financial Statements and Notes to
Consolidated Financial Statements included under Item 8 of this Report.

NET INTEREST INCOME

Year ended December 31              1999     1998     1997
FTE basis
In millions
===========================================================
Interest income                  $13,052  $12,341  $11,255
Tax-equivalent adjustment             57       59       64
Interest expense                   6,310    5,946    5,127
-----------------------------------------------------------
Net interest income               $6,799   $6,454   $6,192
===========================================================

The $345 million, or 5%, increase in net interest income for 1999 compared to
1998 was due principally to higher interest income resulting from strong loan
growth in the domestic commercial and lease financing portfolios, primarily
loans and leases from the Sanwa acquisition.

NET INTEREST MARGIN AND INTEREST RATE SPREAD

Year ended December 31            1999              1998
FTE basis                  Average           Average
Dollars in millions        Balance   Rate    Balance   Rate
==============================================================
Securities                 $24,518   6.48%   $21,727   6.81%
Loans and leases:
  Domestic                 103,511   8.21     96,806   8.51
  International             14,017  13.47     14,233  12.11
Due from brokers/dealers     3,239   4.57      3,765   4.89
Mortgages held for resale    2,445   7.18      2,685   7.04
Other                       12,906   6.28      7,478   7.89
--------------------------------------------------------------
Total interest earning     160,636   8.16    146,694   8.45
assets
--------------------------------------------------------------
Deposits                    90,687   3.88     88,634   4.18
Short-term borrowings       23,109   5.32     21,669   5.81
Due to brokers/dealers       4,145   4.65      4,501   4.75
Long-term debt              22,290   6.15     10,962   7.00
--------------------------------------------------------------
Interest bearing           140,231   4.50    125,766   4.73
liabilities
--------------------------------------------------------------
Interest rate spread                 3.66              3.72
Interest free sources of    20,405            20,928
funds
--------------------------------------------------------------
Total sources of funds    $160,636   3.93%  $146,694   4.05%
--------------------------------------------------------------
Net interest margin                  4.23%             4.40%
==============================================================

Net interest margin represents the relationship between net interest income and
average earning assets. Net interest margin is affected by several factors,
including fluctuations in the overall interest rate environment, funding
strategies of the Corporation, the mix of interest earning assets, interest
bearing liabilities and noninterest bearing liabilities, as well as the use of
interest rate derivatives that are used to manage interest rate risk.
     Net interest margin for 1999 declined 17 basis points to 4.23%. This
decrease was primarily attributable to a higher level of low-yielding earning
assets necessary to support an expanded investment banking operation, as well as
an increased reliance on wholesale funding.
     Average securities increased $2.8 billion to $24.5 billion in 1999, due
primarily to increases in international investments and marketable equity
securities.
     Average domestic loans and leases increased $6.7 billion to $103.5 billion
in 1999, due primarily to the Sanwa acquisition. Other interest earning assets
increased $5.4 billion to $12.9 billion during 1999, as a result of an increase
in money market instruments necessary to support an expanded investment banking
operation.
     Average interest bearing deposits increased $2.1 billion to $90.7 billion
in 1999, primarily the result of increased domestic money market deposits,
partially offset by a decline in savings and NOW balances and domestic time
deposits.
     Average short-term borrowings increased $1.4 billion to $23.1 billion
during 1999, due to increases in securities sold under agreements to repurchase
necessary to support an expanded investment banking operation, partially offset
by declines in other short-term borrowings.
     The $11.3 billion increase in average long-term debt was due primarily to
net increases in senior and subordinated debt and bank notes used to fund
acquisitions and loan growth. The 85 basis point decrease in the funding rate
was due to the issuance of additional debt at lower floating interest rates. It
is anticipated that the average rate on the Corporation's long-term portfolio
will more closely track movements in short-term interest rates, such as the
London Interbank Offered Rate (LIBOR), the prime rate and the Federal Funds
rate. These indices are closely related to the underlying assets responsible for
recent balance sheet growth.

NONINTEREST INCOME

Year ended December 31             1999     1998     1997
In millions
==========================================================
Capital markets revenue          $2,104   $1,140    $ 914
Investment services revenue       1,513    1,212      990
Banking fees and commissions      1,501    1,339    1,207
Credit card revenue                 737      455       98
Processing-related revenue          609      452      469
Gains on branch divestitures
  and sales of businesses            50      254      243
Other noninterest income            460      429      285
----------------------------------------------------------
Total noninterest income         $6,974   $5,281   $4,206
==========================================================

Noninterest income totaled $7.0 billion for 1999, up 32%, compared to $5.3
billion for 1998. This increase reflects growth in many of the Corporation's
businesses, such as Quick & Reilly and Robertson Stephens, and includes the full
year impact of the acquisition of Robertson Stephens, versus four months in
1998.
     As a result of intensified competition and changing customer needs in the
financial services industry, the Corporation has made strategic decisions
directed at enhancing future fee revenue-producing activities. Throughout the
past several years, the Corporation has developed new products and service
lines, and broadened existing lines via acquisitions, to provide additional
revenue streams to complement its traditional banking products and services.
These include investment banking, brokerage, investment management, mutual fund
and annuity products, credit cards, venture capital investments, Internet
banking and domestic and international banking expansion.


                                       12
<PAGE>

CAPITAL MARKETS REVENUE

Year ended December 31               1999      1998     1997
In millions
=============================================================
Principal investing                 $ 494     $ 381     $292
Market-making revenue                 426       162      100
Underwriting revenue                  366        47       19
Advisory fees                         230        71       30
Trading profits and commissions       204        69       92
Foreign exchange revenue              203       174      128
Syndication/agency fees               164       105      133
Securities gains                        7       115      113
Other revenue                          10        16        7
-------------------------------------------------------------
Total capital markets revenue      $2,104    $1,140     $914
=============================================================

Capital markets revenue showed a significant increase, rising $964 million, or
85%, to $2.1 billion for 1999. This increase was driven by strong principal
investing, market-making and underwriting revenue, as well as a significant
increase in advisory fees, syndication/agency fees and trading profits and
commissions, partially offset by lower securities gains. These results include
the full year impact of Robertson Stephens in 1999 compared to four months in
1998, as well as strong growth within their business lines during 1999. In
addition to the impact of this acquisition, much of the increase in these
revenues was a result of the unprecedented strength in the U.S. capital markets,
particularly the technology sector. The Corporation's ability to continue to
experience increases in these types of revenues depends on a variety of factors,
including the condition of the economy, interest rates and equity markets. Thus,
the level of such revenues in the future cannot be predicted with certainty.
     Principal investing revenues rose $113 million, or 30%, to $494 million for
1999. The growth in revenue included gains on the sale of several technology
stocks, reflecting effective investment strategies and continued strength in the
equity markets. The Corporation has been in the principal investing business
since 1959, and has one of the largest bank-owned businesses, with offices in
Boston, Providence, Palo Alto, London, Hong Kong, Buenos Aires and Sao Paulo.
During 1999, the Corporation made new investments totaling approximately $1
billion. As of December 31, 1999, the Corporation's Principal Investing
portfolio was composed of investments with an aggregate carrying value of
approximately $4 billion, composed of indirect investments in primary or
secondary funds, direct investments in privately held companies and direct
investments in companies whose stocks are publicly traded. Approximately 25% to
30% of the total portfolio is composed of investments in companies which operate
in the "new economy".
     The total portfolio is diversified as to industry and geographically, with
approximately 75% of the portfolio domestic and 25% international, principally
Europe. The direct investments in public companies are carried at fair value,
with unrealized gains and losses recorded, net of tax, in other comprehensive
income, which is recorded as a separate component of stockholders' equity. These
gains or losses are not recorded in the Corporation's income statement until the
related investments are sold. The gross pre-tax unrealized gain on these direct
investments in public companies, none of which have been recorded in the income
statement, amounted to approximately $1.4 billion at December 31, 1999.
     Market-making revenue increased $264 million, or 163%, to $426 million in
1999, reflecting growth in this business at Robertson Stephens and Quick &
Reilly, as well as the full year impact of the Corporation's purchase of
Robertson Stephens in August 1998 and Merrill Lynch Specialists, Inc. (MLSI) in
December 1998. Quick & Reilly is the second largest New York Stock Exchange
(NYSE) market-maker and also makes a market in over 4,300 NASDAQ securities.
These businesses benefited from the favorable market environment, which resulted
in increased transaction volume.
     Underwriting revenue increased $319 million during 1999, again reflective
of the August 1998 acquisition of Robertson Stephens and the high volume of
initial public offering and private offering activity in that business during
1999.
     Advisory fees increased $159 million to $230 million during 1999 as a
result of increased fees at Robertson Stephens. Advisory fees include fees
received for providing financial advice on mergers and acquisitions, private
clients transactions and other transactions.
     Trading profits and commissions rose $135 million to $204 million in 1999,
primarily the result of the inclusion of Robertson Stephens for a full year in
1999 and the absence of losses incurred in 1998 in the emerging markets and high
yield trading portfolios.
     Foreign exchange revenue increased $29 million, or 17%, to $203 million in
1999, as a result of higher customer demand during periods of volatility in
world financial markets.
     Syndication/agency fees increased $59 million to $164 million in 1999, as a
result of higher transactional volume during 1999.
     Securities gains declined $108 million as a result of fewer transactions in
the securities available for sale portfolio in response to the interest rate
risk position of the Corporation and the overall interest rate environment, as
well as impairment losses which were recorded on certain securities.

INVESTMENT SERVICES REVENUE

Year ended December 31           1999     1998     1997
In millions
========================================================
Investment management revenue   $ 892    $ 849     $680
Brokerage fees and                621      363      310
commissions
--------------------------------------------------------
Total investment services      $1,513   $1,212     $990
revenue
========================================================


                                       13
<PAGE>

Investment services revenue increased $301 million, or 25%, in 1999 to $1.5
billion. Changes in these revenues are discussed in more detail below.

Investment Management Revenue

Year ended December 31           1999     1998     1997
In millions
========================================================
Private Clients Group            $374     $367     $333
Institutional businesses          150      156      149
International                     142      131      109
Retail investments                122       92       72
Columbia Management Company        98       98        -
Other                               6        5       17
--------------------------------------------------------
Total                            $892     $849     $680
========================================================

Investment management revenue rose $43 million, or 5%, in 1999 to $892 million.
This improvement was due to the rise in the domestic equities market, which led
to increased sales of annuities and mutual fund products, and increased the
value of assets under management from approximately $116 billion at December 31,
1998 to approximately $129 billion at December 31, 1999. Internationally, the
Corporation is among the largest mutual fund providers in Argentina and Brazil.

Brokerage Fees and Commissions

Brokerage fees and commissions increased $258 million, or 71% in 1999 to $621
million, due to the aforementioned acquisition of Robertson Stephens, increased
transactional activity at Quick & Reilly, and higher clearing levels within U.S.
Clearing as a result of the strong performance in the domestic equity markets.

BANKING FEES AND COMMISSIONS

Banking fees and commissions, which includes fees received for cash management,
deposit accounts, electronic banking and other service fees, increased $162
million, or 12%, to $1.5 billion in 1999. The increase was due principally to
the continuing development of new product packaging and fee schedules, as well
as growth in the Corporation's customer base.

CREDIT CARD REVENUE

Credit card revenue increased $282 million, or 62%, to $737 million in 1999,
primarily the result of increased securitization revenue due to higher volumes,
as well as a full year impact of 1998 portfolio acquisitions. Increased
securitization revenue was a direct result of a strategic repositioning from a
primarily one-product portfolio to a multi-product portfolio, which focused on
replacing promotional rate products with stable fixed rate products. The
Corporation services $14.9 billion of securitized and owned credit card
receivables. The primary components of credit card revenue are related to the
Corporation's securitization activities. These activities result in
securitization income, servicing revenue, interchange fees, and amortization of
deferred acquisition costs.
     The securitization of credit card receivables changes the Corporation's
status from that of a lender to that of a loan servicer. Accordingly, there is a
change in the classification of the revenue associated with the securitization
which is reported in the income statement. The Corporation's revenue over the
term of a securitization transaction may vary depending upon the credit
performance of the securitized receivables, because credit losses become a
component of the cash flows arising from the securitized receivables.
     The following table depicts the consolidated financial statement impact as
if the securitized credit card receivables had, in fact, been owned, as well as
additional financial information pertaining to credit card receivables.

Credit Card Securitization Summary


                                     Credit Card
Year ended December 31,1999            Securiti-
Dollars in millions         Reported      zation    Managed
============================================================
Net interest income (FTE)    $ 6,799       $ 984    $ 7,783
Provision for credit losses      933         573      1,506
Noninterest income             6,974        (411)     6,563
Noninterest expense            9,357         ---      9,357
Net income                     2,038         ---      2,038

Assets at year-end          $190,692      $9,086   $199,778
Average assets               188,779       8,857    197,636
Net interest margin             4.23%      11.11%      4.59%
============================================================

PROCESSING-RELATED REVENUE

Year ended December 31           1999     1998     1997
In millions
========================================================
Mortgage banking revenue, net    $364     $253     $323
Student loan servicing fees       142      121      101
Other                             103       78       45
--------------------------------------------------------
Total processing-related         $609     $452     $469
revenue
========================================================

Processing-related revenue increased $157 million, to $609 million in 1999, as
all components experienced growth in revenues. Net mortgage banking revenue is
discussed below. Student loan servicing fees increased $21 million, or 17%, at
AFSA Data Corporation (AFSA), the Corporation's student loan servicing
subsidiary, as accounts serviced increased 11% to 7.2 million in 1999. Other
processing-related revenue increased $25 million, due principally to higher
volume at the Corporation's healthcare processing business.


                                       14
<PAGE>

Mortgage Banking Revenue, Net

Year ended December 31             1999      1998    1997
In millions
==========================================================
Net loan servicing revenue        $ 548      $456    $450
Mortgage production revenue         173       196     111
Gains on sales of mortgage
servicing                           ---        34      10
Amortization/impairment charge     (357)     (433)   (248)
----------------------------------------------------------
Total mortgage banking revenue,   $ 364      $253    $323
net
==========================================================

Net mortgage banking revenue in 1999 increased $111 million, or 44%, from $253
million in 1998. This increase was due principally to increased net loan
servicing revenue and a decline in mortgage servicing rights (MSRs)
amortization/impairment, offset by a decline in the level of sales of mortgage
servicing and decreased mortgage production revenue.
     Net loan servicing revenue represents fees received for servicing
residential mortgage loans. The $92 million, or 20%, increase in net loan
servicing revenue is attributable to the 26% growth in the size of the servicing
portfolio from approximately $119 billion at December 31, 1998 to approximately
$150 billion at December 31, 1999.
     Mortgage production revenue includes income derived from the loan
origination process and gains on sales of mortgage originations. Mortgage
production revenue declined in 1999, but remained strong as loan production
volume equaled 1998 record levels. The Corporation did not recognize any gain on
the sales of MSRs during 1999. The Corporation's decision to sell MSRs depends
on a variety of factors, including the available markets and current market
prices for such servicing rights.
     MSR amortization decreased $76 million to $357 million in 1999, due to the
absence of a $75 million impairment charge recorded in 1998 caused by the low
mortgage rate environment. Since MSRs are an interest rate-sensitive asset, the
value of the Corporation's mortgage servicing portfolio and related mortgage
banking revenue may be adversely impacted if mortgage interest rates decline and
actual or expected loan prepayments increase. For additional information
regarding pre-payment risk, refer to the Asset-Liability Management section of
this discussion.

OTHER

Gains on branch divestitures and sales of businesses consisted of a $50 million
gain on the Corporation's sale of its interest in a credit card venture in 1999.
1998 results included a $165 million gain from the Corporation's sale of its 26%
interest in HomeSide, Inc., an independent mortgage banking company, and gains
of $51 million and $38 million related to the sales of the BankBoston Berkshire
County, Massachusetts franchise and domestic institutional custody business,
respectively.
     Other noninterest income increased $31 million to $460 million in 1999, due
primarily to revenues resulting from the aforementioned acquisitions and
increases in the Corporation's insurance and lease residual income.

NONINTEREST EXPENSE

Year ended December 31             1999     1998     1997
In millions
==========================================================
Employee compensation and
benefits                         $4,568   $3,556   $3,031
Occupancy and equipment           1,114    1,003      961
Intangible asset amortization       349      274      206
Legal and other professional        307      254      172
Marketing and public relations      276      253      225
Telephone                           177      167      141
Printing and mailing                165      152      128
Other                             1,551    1,253    1,161
----------------------------------------------------------
Merger- and restructuring-related
charges                             850      138       25
----------------------------------------------------------
Total noninterest expense        $9,357   $7,050   $6,050
==========================================================

Noninterest expense increased $2.3 billion, or 33%, to $9.4 billion in 1999, due
primarily to acquisitions, merger- and restructuring-related charges and other
costs, growth in acquired and existing businesses and higher compensation and
benefit costs resulting mainly from increases in incentive compensation.
Noninterest expense for 1999 reflects the full year impact of Robertson
Stephens, compared to four months for 1998, as well as Sanwa, acquired by the
Corporation in February 1999.
     In connection with the merger, the Corporation recorded merger- and
restructuring-related charges and other costs of $1.1 billion in the fourth
quarter of 1999. These costs were composed of $850 million of charges to accrue
for merger-related costs and a restructuring plan; $102 million of integration
costs incurred during the fourth quarter; and $150 million to establish a
defined contribution plan for retention incentives at Robertson Stephens. The
$102 million of integration costs were composed of $25 million of employee
compensation and benefits costs, $39 million of occupancy and equipment costs,
$17 million of legal and other professional costs, primarily consulting fees,
and $21 million of other costs. The integration process is expected to be
completed by the end of 2000, during which the Corporation expects to incur
additional integration costs of approximately $200 million.
     In 1998, the Corporation recorded merger- and restructuring-related charges
and other costs of $218 million in connection with its acquisitions of Quick &
Reilly, Robertson Stephens and the domestic consumer credit card operations of
Advanta, as well as a realignment of its Asian operations and reductions in
staff in its Emerging Market Sales, Trading and Research unit. Refer to Note 8
to the Consolidated Financial Statements for additional information on certain
of these costs.
     Employee compensation and benefits increased $1 billion during 1999, due to
increased levels of incentive payments in businesses with strong volumes and
revenue growth, such as Robertson Stephens and Quick & Reilly. As previously
mentioned, the Corporation recorded a $150 million charge in 1999 related to the
establishment of a defined contribution plan for retention incentives at
Robertson Stephens.
     Occupancy and equipment increased $111 million, or 11%, to $1.1 billion,
primarily as a result of merger integration costs of $39 million recorded in
the fourth quarter of 1999, as well as increased expenses associated with the
aforementioned acquisitions.


                                       15
<PAGE>

     Intangible asset amortization increased $75 million to $349 million in
1999, due mainly to the acquisitions of various credit card portfolios in 1998,
Sanwa, Robertson Stephens and MLSI, as well as additional goodwill recorded in
1999 related to the NatWest earnout agreement.
     Legal and other professional expense increased $53 million during 1999, the
result of $17 million of merger integration costs incurred in the fourth quarter
of 1999, as well as the aforementioned acquisitions and other initiatives.
Marketing and public relations, telephone, and printing and mailing expenses
increased as a result of promotional mailings and higher volume at the
Corporation's processing-related businesses.
     Other noninterest expense increased $298 million, or 24%, the result of
merger integration costs incurred in the fourth quarter of 1999 and increases
due to acquisitions and growth in existing businesses.
     Excluding the effects of the merger- and restructuring-related charges and
other costs of $1.1 billion and $218 million in 1999 and 1998, respectively,
noninterest expense increased $1.4 billion, or 21%, in 1999 compared to 1998.
This increase resulted primarily from growth in the Corporation's businesses
acquired in 1999 and 1998, as well as the full year impact in 1999 of Robertson
Stephens and the February 1999 acquisition of Sanwa.
     The Corporation expects to achieve total annual cost savings of
approximately $600 million as a result of the integration of Fleet and
BankBoston. The merger integration process is well underway, and major systems
conversions are expected to be completed in 2000. The Corporation expects to
complete its actions related to achieving these cost savings by the end of 2000,
and as of year-end 1999 had achieved annualized cost savings of approximately
$100 million. Because the merger integration process could be affected by many
factors beyond the control of the Corporation, such as regional and national
economic conditions, changes in integration plans and unanticipated changes in
business conditions, the Corporation's ability to achieve its expected cost
savings and the periods within which these cost savings may be achieved cannot
be predicted with absolute certainty.

YEAR 2000

The Corporation smoothly transitioned into the Year 2000. All systems,
processing functions, infrastructure and facilities were fully operational
during the century date change, and have remained fully operational to date. All
of the Corporation's business units (banks, international locations and other
subsidiaries) reported that they successfully conducted "business as usual" on
Monday, January 3, 2000, the first business day of 2000. In addition, the
Corporation's supermarket and mall branches that were scheduled to open for
business on January 1, 2000 did so successfully. Several thousand employees were
on hand over the rollover weekend to monitor and validate the transition into
the Year 2000, including all levels of management.
     While the rollover to Year 2000 was successful, there can be no assurance
that Year 2000-related problems will not occur. Despite the Corporation's
efforts to identify and address Year 2000 issues, such issues may continue to
present risks to the Corporation, including business disruptions, operational
problems, credit and other financial losses, legal liability and other similar
risks. The Corporation's businesses, results of operations, and financial
position could be materially adversely affected. The Corporation has not
experienced, and does not anticipate, any significant problems related to its
transition into the Year 2000.
     Both Fleet and BankBoston had extensive Year 2000 programs in place prior
to the merger. Based on the timing of the merger in relation to the beginning of
2000, management concluded that each of the Year 2000 programs should continue
to be carried out separately. As such, the Corporation's Year 2000 programs were
not significantly affected by the merger. Total costs for the Fleet program are
expected to be approximately $150 million, of which approximately 83% had been
incurred through December 31, 1999. The BankBoston program is expected to incur
incremental costs of $75 million. It is estimated that these incremental costs
represent over half of the BankBoston total program costs. Approximately 86% of
the BankBoston program costs had been incurred through December 31, 1999.


                                       16
<PAGE>

INCOME TAXES

The Corporation recorded income tax expense of $1.4 billion for 1999 compared
with $1.5 billion for 1998. The effective tax rate was 40.5% in 1999 compared
with 38.5% in 1998. The increase in the effective tax rate was attributable to
the portion of the merger- and restructuring-related charge that was
nondeductible.

LINE OF BUSINESS INFORMATION

The Corporation is organized and managed along three principal lines of
business: Global Banking and Financial Services, Commercial and Retail Banking
and the National Consumer Group. The financial performance of these lines of
business is monitored by an internal profitability measurement system, which
provides line of business results and key performance measures. The following
table presents selected line of business results on an operating basis. These
results have been realigned to reflect the new organization that resulted from
the merger of Fleet and BankBoston, and have been reported using the management
reporting methodologies used by the combining companies during the periods
presented. A uniform set of management reporting methodologies has been
developed and will be implemented in 2000. The information is presented on a
fully taxable equivalent basis. Refer to Note 14 to the Consolidated Financial
Statements for additional information on the Corporation's lines of business.


LINE OF BUSINESS EARNINGS SUMMARY

<TABLE>
<CAPTION>
Year ended December 31                          1999        1998       1999      1998      1999        1998
Dollars in millions                                Net Income           Total Revenue      Return on Equity
================================================================================================================
<S>                                              <C>          <C>       <C>       <C>          <C>         <C>
Global Banking and Financial Services            $1,290       $ 876     $6,127    $4,352       23%         19%
Commercial and Retail Banking                     1,226       1,069      5,785     5,359       22          23
National Consumer Group                             255         152      1,725     1,426       11           7
All Other                                          (733)        227        136       598        -           -
----------------------------------------------------------------------------------------------------------------
Total                                            $2,038      $2,324    $13,773   $11,735       14%         18%
================================================================================================================
</TABLE>


During 1999, each of the three principal business lines posted increases in
earnings and revenue compared to 1998. Improved results were driven by growth in
existing businesses, as well as the Corporation's acquisitions. All Other for
1999 and 1998 included $1.1 billion ($760 million after-tax) and $218 million
($135 million after-tax), respectively, of merger- and restructuring-related
charges and other costs. These costs are more fully discussed in the Noninterest
Expense section of this discussion, and the merger- and restructuring-related
costs are more fully discussed in Note 8 to the Consolidated Financial
Statements.
     The following discussion focuses on the components and results of each of
the three major business lines.

GLOBAL BANKING AND FINANCIAL SERVICES

Year ended December 31             1999           1998
Dollars in millions
===========================================================
Income Statement Data:
  Net interest income (FTE)      $2,012         $1,752
  Noninterest income              4,115          2,600
  Provision for credit losses       303            237
  Noninterest expense             3,678          2,625
  Taxes/FTE adjustment              856            614
-----------------------------------------------------------
  Net Income                     $1,290          $ 876
-----------------------------------------------------------
Balance Sheet Data:
  Average assets                $77,860        $63,525
  Average loans and leases       46,743         43,509
  Average deposits               20,071         18,815
-----------------------------------------------------------
Return on Equity                     23%            19%
===========================================================

Global Banking and Financial Services includes Corporate and Investment Banking,
International Banking, Investment Services and Principal Investing. This unit
earned $1.3 billion in 1999, a 47% increase from 1998 earnings of $876 million.
Increased earnings for Global Banking and Financial Services were driven by
capital markets and investment services revenues, as the Corporation capitalized
on strategic acquisitions completed during the prior year, as well as the
strength of world financial markets. In addition, this group incurred pre-tax
trading losses and write-downs in 1998 totaling $125 million, primarily related
to the Asian financial crisis. A more detailed analysis of the supporting
business units follows.

Year ended December 31      1999    1998             1999     1998
Dollars in millions          Net Income   % Change    Total Revenue    % Change
================================================================================
Corporate and Investment
  Banking                  $ 406   $183     122%    $2,108   $1,032     104%
International Banking        338    243      39      1,816    1,517      20
Investment Services          334    269      24      1,752    1,444      21
Principal Investing          212    181      17        451      359      26
--------------------------------------------------------------------------------
Total                     $1,290   $876      47%    $6,127   $4,352      41%
================================================================================


                                       17
<PAGE>

Corporate and Investment Banking

This line of business includes national specialized industry lending,
institutional banking, investment banking and capital markets activities. As a
result of its focus on the needs of large corporate customers and specialized
industries, this unit represents a diverse mix of corporate customers both by
geographic region and industry. Investment banking is conducted by Robertson
Stephens, which was acquired in August 1998, as well as the Corporation's other
corporate finance units. These units provide business customers with capital
formation, acquisition finance and long-term financial strategies. The
specialized industry and institutional lending units provide financial services
to corporate customers across the nation in high growth industries such as
media, communications, high tech, energy, financial institutions and healthcare.
This unit also services international clients through the multinational and
European units.
     Corporate and Investment Banking earnings increased by $223 million, or
122%, compared to 1998, primarily due to the record levels of investment banking
activities which were reached in the world financial markets in 1999. Both
Robertson Stephens and the industry banking unit were benefactors of this
favorable investment banking environment. During 1998, Corporate and Investment
Banking incurred pre-tax trading losses of $105 million in connection with world
financial market volatility.

International Banking

The International Banking unit includes the Corporation's international
operations, predominantly in Brazil, where the Corporation has been in business
since 1947, and Argentina, where the Corporation has done business since 1917.
In both countries the Corporation is a recognized leader among financial
institutions. Further leveraging the expertise which it enjoys in these markets,
the Corporation has been able to develop unique strategies for managing
businesses in Argentina and Brazil. This business unit also includes operations
in other Latin American countries, as well as Asia, and offers sophisticated
foreign exchange products and other services through the capital markets unit.
This business line excludes operations in Europe, as well as international
operations related to large corporate and multinational customers, all of which
are part of the Corporate and Investment Banking business unit.
     During the 1990s, Argentina has experienced a period of economic stability
and low inflation, with the Peso exchange rate tied one-for-one with the U.S.
dollar. Economic stability and growth has helped foster expansion and
acquisitions in the Argentine markets, where the Corporation currently operates
139 branches, including the operations of Deutsche Bank Argentina, S.A., which
were acquired in January 1998. The Corporation's total assets in Argentina
amounted to approximately $10 billion at December 31, 1999, compared to
approximately $9 billion at December 31, 1998. The Corporation operates diverse
businesses in this market. Corporate customer product offerings include
traditional retail lending services, cash management, trade services, foreign
exchange syndications, corporate finance and various investment banking
services. Consumers are provided access to mutual fund, insurance, credit card
and pension management products, in addition to the traditional deposit and
lending products.
     Brazil has also enjoyed relative economic stability with a transition from
a sustained period of "hyperinflation," which lasted through the mid-1990s, to a
period of low inflation over the past few years. The Corporation offers a
diverse product mix in the Brazilian market. The corporate banking business
focuses principally on large companies, offering a full range of commercial and
investment banking products, with a significant portion of the lending book
related to import and export activity. In retail banking, the focus is on an
upscale customer base and offers a full line of products, including traditional
lending and deposit products, as well as credit cards, mutual funds, telebanking
and home banking. The Corporation has expanded branch banking in Brazil to 64
locations, and operates a strong mutual fund business, which is among the
largest in the country. The Corporation's total assets in Brazil amounted to
approximately $8 billion at December 31, 1999, compared to approximately $6
billion at December 31, 1998.
     Compared to 1998, International Banking earnings increased by $95 million,
or 39%, driven primarily by increased revenues in Argentina and Brazil, as well
as a 23% increase in foreign exchange revenues, primarily in the capital markets
unit. These increases were attained despite economic volatility in 1999, which
resulted in a devaluation of the Brazilian currency and a significant recession
in Argentina. Revenues increased as a result of widening interest rate spreads
as well as increased banking fees, credit card revenues, mutual fund fees and
foreign exchange revenues in both countries. These higher revenues were partly
offset by increased operating costs associated with the regional branch
expansion and a higher provision for credit losses. International operations
increasingly emphasize deposit gathering (Argentina), top-tier consumer lending
opportunities (Brazil) and mutual fund fee generation. At December 31, 1999,
international mutual fund assets under management totaled $8.3 billion, while
average deposit balances were $9.6 billion for 1999. Loan balances at December
31, 1999 were $822 million ahead of 1998 at $14.5 billion, due primarily to
growth in commercial loans. Additional information relating to international
cross-border outstandings and currency positions and risks related to the
Corporation's International Banking unit is presented in the Cross-Border
Outstandings and Asset-Liability Management sections of this discussion.


                                       18
<PAGE>

Investment Services

The Investment Services business line is comprised of several businesses
targeting the growing customer need for investment products and services. These
businesses include Quick & Reilly, which offers securities brokerage,
market-making and securities clearing services; the Private Clients Group, which
offers specialized asset management, estate settlement and deposit and credit
products to high-net-worth customers; Columbia Management, which sells
proprietary mutual funds and a wide range of investment products to retail and
institutional customers; and the Retail Investments Group, which markets the
Corporation's proprietary mutual fund families, as well as third party mutual
funds and annuity products through traditional retail distribution channels. In
addition, the Investment Services group includes several businesses which offer
retirement planning, large institutional asset management and not-for-profit
investment services.
     The Investment Services unit earned $334 million in 1999, an increase of
$65 million, or 24%, compared to 1998. Assets under management, as well as
increased brokerage and market-making revenues, drove increased earnings. A $255
million, or 55%, increase in brokerage and market-making revenues at Quick &
Reilly resulted from the strength of financial markets during 1999. In addition,
investment management revenue remained strong at $694 million, as increased
sales of mutual funds and annuity products resulted in growth in assets under
management. At December 31, 1999, domestic assets under management totaled
approximately $120 billion.

Principal Investing

This business line provides startup capital and debt financing to new ventures
and selected small business ventures that are predominantly privately or closely
held companies. The Principal Investing business line had assets with an
aggregate carrying value of approximately $4 billion at year-end 1999. In 1999,
earnings increased $31 million to $212 million. Increased earnings were driven
by realized gains on the sale of several technology stocks as a result of
effective investment strategies and continued strength in the equity markets.
Principal Investing earnings are affected by the condition of equity markets,
the general state of the economy and the timing of sales.

COMMERCIAL AND RETAIL BANKING

Year ended December 31              1999           1998
Dollars in millions
============================================================
Income Statement Data:
  Net interest income (FTE)       $4,204         $3,941
  Noninterest income               1,581          1,418
  Provision for credit losses        374            339
  Noninterest expense              3,351          3,194
  Taxes/FTE adjustment               834            757
------------------------------------------------------------
  Net Income                      $1,226         $1,069
------------------------------------------------------------
Balance Sheet Data:
  Average assets                 $70,995        $60,918
  Average loans and leases        59,667         52,489
  Average deposits                79,014         78,174
------------------------------------------------------------
Return on Equity                      22%            23%
============================================================

Commercial and Retail Banking includes domestic banking to consumer and small
business customers, as well as domestic commercial banking operations, which
includes middle market lending, asset-based lending, leasing, cash management,
trade finance and government banking services. Operating results reflect growth
in Commercial Banking loan and lease portfolios, as well as ongoing changes to
retail banking products and distribution channels. Earnings for this unit
increased $157 million, or 15%, as strong growth in commercial services was
complemented by relatively slower growth in the retail banking units.

Year ended December 31   1999    1998     %       1999    1998       %
Dollars in millions       Net Income   Change    Total Revenue    Change
=======================================================================
Commercial Finance       $380    $265    43%    $1,146  $  770     49%
Retail Distribution       345     314    10      2,355   2,322      1
Commercial Banking        226     203    11      1,070   1,023      5
Small Business            224     214     5        850     828      3
Consumer Lending           51      73   (30)       364     416    (13)
-----------------------------------------------------------------------
Total                  $1,226  $1,069    15%    $5,785  $5,359      8%
=======================================================================

Commercial Finance

Commercial Finance focuses on the asset financing needs of corporate customers,
and offers asset-based lending, commercial real estate loans and leasing
products to corporate customers located throughout the nation. Commercial
Finance customers also have access to debt capital markets, cash management,
trade services, foreign exchange, international services, interest rate
protection and investment products. Commercial Finance earned $380 million in
1999, an increase of 43% compared to 1998. This increase in earnings was
primarily driven by


                                       19
<PAGE>

loan growth of $8 billion, including the first quarter 1999 acquisition of
Sanwa, which accounted for nearly $6 billion of additional loan and lease
balances at the time of purchase. Completing strategic acquisitions like Sanwa
allows the Corporation to expand its market presence, differentiate itself from
the competition and strengthen account relationships by being able to offer
corporate customers a full range of sophisticated financing products to meet
their needs. Commercial Finance had $28 billion in average loans and leases
outstanding during 1999 compared to $20 billion during 1998.

Retail Distribution

Retail Distribution offers consumer retail services through various delivery
channels, and includes consumer deposit products and direct banking services.
The Corporation distributes consumer retail products and services through a
network of over 1,500 branches, including convenient in-store branches, 4,000
ATMs, electronic banking products, Internet banking and 24-hour customer call
centers. These delivery channels provide customers with the convenience to
manage their finances in virtually any manner suited to their needs. The
Corporation continues to expand its electronic banking customer base, which has
grown from 438,000 in 1998 to 669,000 in 1999, and currently has several
electronic banking initiatives in process.
     This unit also includes the Corporation's Community Banking group, which
seeks to stimulate the economic revitalization of low and moderate income
neighborhoods in our eight state footprint. Community Banking is also
responsible for oversight of the Corporation's compliance with the provisions of
the Community Reinvestment Act. Community Banking includes 48 branches in select
inner-city neighborhoods where it serves the needs and reflects the linguistic
and cultural diversity of its 140,000 customers. A staff of community
development officers serves as information brokers who provide financial
education and referral services to low and moderate income customers. In
addition to providing traditional banking products and services, this group is a
leading provider of equity and at-risk capital for low and moderate and
historically underserved minority and women-owned businesses.
     In 1999, Retail Distribution earned $345 million, a 10% increase over 1998
earnings of $314 million. Higher earnings were driven by increased fee revenues
resulting from product enhancements and aggressive pricing strategies
established in the latter part of 1998. Core deposit levels declined marginally,
as continued customer migration towards higher-yielding deposit products and
mutual funds was partly offset by the successful promotion of money market
accounts in selected markets. Operating costs remained relatively flat with the
prior year despite the need for continuing reconfiguration of distribution
channels to keep pace with the ever-changing preferences of today's customers.
During 1999, Retail Distribution had average core deposit balances of $55.1
billion compared with $55.5 billion during 1998.

Commercial Banking

Commercial Banking represents middle-market commercial lending, government
banking services, trade services and cash management services. Commercial
Banking provides a wide range of credit and banking services to customers
generally ranging in size from $10 million to $500 million in annual sales, as
well as government banking customers. As in the Commercial Finance unit, the
Corporation provides its Commercial Banking customers with superior access to
financial solutions, and supports its customers with services such as foreign
exchange, international services, interest rate protection and investment
products.
     Commercial Banking earned $226 million in 1999, an 11% increase over the
$203 million earned in 1998, resulting from increased levels of cash management,
trade services and investment banking revenue. Declining spreads diminished some
of the additional revenue generated by the $1 billion of loan growth during the
year.

Small Business

The Small Business group provides a full range of financial services to
businesses with annual sales of up to $10 million. Services offered include
commercial lending, real estate lending, deposit products and cash management.
This unit also offers an array of innovative solutions to small business
customers, including: Business Solution Centers, where customers can
conveniently shop for tax, payroll, cash management and other services; Business
Leasing, where small business customers can access a number of leasing
alternatives; and StoreFronts@Fleet.com, where the Corporation helps small
businesses develop a retail presence on the Internet. The Corporation is widely
recognized as the leading small business lender in the Northeast and the fourth
largest SBA lender in the country. Earnings for this unit were $224 million in
1999, slightly higher than 1998 earnings of $214 million. Higher account service
charges and increased merchant fees drove the increased earnings, enhanced by an
improved spread on loans and deposits and slightly improved credit quality.
Average loan balances were relatively unchanged at $4 billion for 1999, while
average deposit balances increased by $1 billion to nearly $12 billion. Fee
revenue generated from higher deposit volumes was offset by increased processing
costs and increased interest expense associated with the changing deposit mix.


                                       20
<PAGE>

Consumer Lending

Consumer Lending offers a convenient and competitive selection of loan products
to consumers. Products and services are delivered through the many types of
retail distribution channels available to the Corporation's customers. Products
offered include home equity loans and student loans, as well as both direct and
indirect installment lending programs. The Consumer Lending business has nearly
$10 billion in consumer loan balances, excluding credit card and residential
mortgage products, which are managed as part of the National Consumer Group. The
Consumer Lending business earned $51 million in 1999, a decline of 30% from
1998. Lower earnings were primarily the result of lower loan balances, as this
unit has shifted away from certain higher-risk loan types.

NATIONAL CONSUMER GROUP

Year ended December 31              1999           1998
Dollars in millions
============================================================
Income Statement Data:
  Net interest income (FTE)        $ 456          $ 549
  Noninterest income               1,269            877
  Provision for credit losses        336            335
  Noninterest expense                971            841
  Taxes/FTE adjustment               163             98
------------------------------------------------------------
  Net Income                       $ 255          $ 152
------------------------------------------------------------
Balance Sheet Data:
  Average assets                 $13,435        $13,148
  Average loans and leases         4,533          5,141
  Average deposits                 2,403          2,650
------------------------------------------------------------
Return on Equity                      11%             7%
============================================================

The National Consumer Group includes credit card services, mortgage banking and
student loan processing. A more detailed analysis of these business lines
follows.

Year ended December 31   1999    1998     %       1999    1998       %
Dollars in millions       Net Income   Change    Total Revenue    Change
=======================================================================
Credit Cards             $154     $85    81%    $1,134    $921      23%
Mortgage Banking           71      42    69        404     357      13
Student Loan Processing    30      25    20        187     148      26
-----------------------------------------------------------------------
Total                    $255    $152    68%    $1,725  $1,426      21%
=======================================================================

The Corporation's credit card subsidiary is the eighth largest bank credit card
issuer in the nation. Fleet Mortgage, with offices located in 15 states,
originated approximately $35 billion of loans in 1999 and currently services a
mortgage portfolio of $150 billion and 1.6 million loans. Student Loan
Processing, through the Corporation's AFSA subsidiary, services approximately 7
million accounts nationwide and is the largest student loan service provider in
the nation, with approximately $61 billion of student loans serviced.
     National Consumer Group earnings increased $103 million compared to 1998,
due primarily to the integration of 1998 acquisitions in the domestic consumer
credit card business and strong consumer confidence during 1999, as well as
increased mortgage banking revenues. The National Consumer Group also had
increased earnings in its AFSA unit, due to increased student loan account
volumes.

ALL OTHER

All Other includes certain transactions not allocated to the principal business
lines, the residual impact of methodology allocations, such as the provision for
credit losses, credit loss reserves and equity allocations, combined with
transfer pricing offsets. The business activities of the Treasury unit are also
included in All Other. The Treasury unit is responsible for managing the
Corporation's securities and residential mortgage portfolios, the
asset-liability management function and wholesale funding needs. For comparative
purposes, businesses sold during the year have been allocated to All Other.
Earnings in All Other can fluctuate with changes affecting the consolidated
provision for credit losses, one-time charges, gains and other actions not
driven by specific business units. In both 1999 and 1998, All Other included
several such transactions. The Corporation recorded merger- and
restructuring-related charges and other costs totaling $1.1 billion and $218
million in 1999 and 1998, respectively, and gains on sales of businesses of $50
million and $254 million in 1999 and 1998, respectively.
     All Other had a net loss of $733 million in 1999 compared to net income of
$227 million in 1998. The decrease in earnings is primarily attributable to the
aforementioned merger- and restructuring-related charges and other costs
recorded in the fourth quarter of 1999 in connection with the merger with
BankBoston, as well as the absence of the gains realized on sales of businesses
in 1998.


                                       21
<PAGE>

FINANCIAL CONDITION

Total assets increased $12.8 billion to $190.7 billion as of December 31, 1999,
the result of increases in trading assets, investment securities, mortgage
servicing rights and strong loan growth, offset, in part, by a decrease in
mortgages held for resale. In connection with obtaining regulatory approvals for
the merger with BankBoston, the Corporation agreed to divest $13 billion of
deposits and $9 billion of loans. These divestitures will occur in 2000.
     Total loans at December 31, 1999 were $119.7 billion, an increase of 7%,
compared with $112.1 billion at December 31, 1998. The increase was attributable
to the acquisition of Sanwa and strong loan growth in the domestic commercial
loan and lease financing portfolios, offset, in part, by securitization activity
of $2.3 billion.
     Total deposits decreased $3.3 billion to $114.9 billion at December 31,
1999. The decrease was due principally to declines of $1.4 billion in domestic
regular savings and NOW deposits, $2.6 billion in domestic time deposits and
$698 million in international deposits, partially offset by a $1.5 billion
increase in domestic money market deposits resulting from the Corporation's
efforts to maintain competitive low cost funding sources.
     Short-term borrowings decreased $1.1 billion to $18.1 billion at December
31, 1999, primarily the result of a decrease in treasury, tax and loan
borrowings.
     Long-term debt increased $10.9 billion to $25.3 billion as a result of
funding both acquisitions and balance sheet growth.
     The Corporation's investment securities portfolio plays a significant role
in the management of the Corporation's balance sheet, as the liquid nature of
the securities portfolio enhances the efficiency of the balance sheet. The
amortized cost of securities available for sale increased $1.8 billion to $23.4
billion at December 31, 1999, compared to $21.7 billion at December 31, 1998.
The valuation of securities available for sale increased $514 million to a net
unrealized gain (pre-tax) position of $692 million at December 31, 1999, due to
increases in the value of marketable equity securities, primarily investments
held by the Corporation's Principal Investing business. Excluding the Principal
Investing portfolio, the Corporation's more traditional investment portfolio had
a net unrealized loss (pre-tax) of $673 million.


SECURITIES

<TABLE>
<CAPTION>
December 31                                                  1999                     1998                    1997
                                                   Amortized      Market    Amortized      Market   Amortized       Market
In millions                                             Cost       Value         Cost       Value        Cost        Value
===========================================================================================================================
<S>                                                   <C>         <C>          <C>         <C>         <C>          <C>
Securities available for sale:
  U.S. Treasury and government agencies               $2,282      $2,196       $1,821      $1,845      $3,435       $3,466
  Mortgage-backed securities                          14,157      13,567       14,166      14,380      10,602       10,769
  Other debt securities                                4,850       4,853        4,188       4,135       2,521        2,513
---------------------------------------------------------------------------------------------------------------------------
     Total debt securities                            21,289      20,616       20,175      20,360      16,558       16,748
---------------------------------------------------------------------------------------------------------------------------
  Marketable equity securities                           977       2,342          446         439         392          447
  Other equity securities                              1,173       1,173        1,043       1,043         864          864
---------------------------------------------------------------------------------------------------------------------------
          Total securities available for sale         23,439      24,131       21,664      21,842      17,814       18,059
---------------------------------------------------------------------------------------------------------------------------
          Total securities held to maturity            1,081       1,081        1,527       1,537       1,786        1,794
---------------------------------------------------------------------------------------------------------------------------
Total securities                                     $24,520     $25,212      $23,191     $23,379     $19,600      $19,853
===========================================================================================================================
</TABLE>

LOANS AND LEASES

December 31                              1999      1998
In millions
========================================================
Domestic:
  Commercial and industrial           $55,184   $54,447
  Commercial real estate                7,945     8,176
  Consumer                             30,885    29,789
  Lease financing                      10,933     5,750
--------------------------------------------------------
    Total domestic loans and leases   104,947    98,162
--------------------------------------------------------
International:
  Commercial                           11,855    11,126
  Consumer                              2,898     2,806
--------------------------------------------------------
   Total international loans           14,753    13,932
   and leases
--------------------------------------------------------
Total loans and leases               $119,700  $112,094
========================================================

The loan and lease portfolio inherently includes credit risk. The Corporation
attempts to control such risk through analysis of credit applications, portfolio
diversification and ongoing examinations of outstandings and delinquencies. The
Corporation strives to identify potential classified assets as early as
possible, to take charge- offs promptly based on realistic assessments of
probable losses and to maintain an adequate reserve for credit losses. The
Corporation's portfolio is well diversified by borrower, industry, product and
geographic location, thereby reducing the concentration of credit risk.
     Total loans and leases increased $7.6 billion, or 7%, over December 31,
1998. Domestic loans and leases increased $6.8 billion, or 7%, while
international loans and leases increased $821 million, or 6%. The increase in
domestic loans and leases was due primarily to the addition of Sanwa loans and
leases in the first quarter of 1999. Partially offsetting the increase in
domestic loans and leases were securitizations of $1 billion of commercial and
industrial (C&I) loans, $900 million of credit card loans and $400 million of
home equity loans. Growth in the Corporation's international loan portfolio was
driven primarily by growth in the Brazilian commercial portfolio.


                                       22
<PAGE>

Commercial and Industrial Loans

Domestic C&I loans increased $737 million to $55.2 billion at December 31, 1999,
primarily as a result of the addition of Sanwa loans, partially offset by $1
billion of securitizations.
     Domestic C&I borrowers consist primarily of middle-market and large
corporate customers, and are well-diversified as to industry and companies
within each industry. International commercial borrower industry concentrations
consist primarily of banking and insurance, transportation, communications and
energy production and distribution.

Lease Financing

The Corporation is engaged in lease financing on both a domestic and
international basis. Domestic lease financing totaled $10.9 billion at December
31, 1999, compared with $5.8 billion at December 31, 1998. This 90% increase was
primarily attributable to the aforementioned acquisition of Sanwa. This
acquisition significantly expanded the Corporation's geographic presence,
existing product line and client base to include lease financing to
manufacturers of capital equipment and leasing programs for small businesses. As
a result of this acquisition, the Corporation's capital leasing business has
become the second-ranked bank lessor and one of the top ten leasing companies in
the United States.

Consumer Loans

December 31                              1999      1998
In millions
========================================================
Domestic:
  Residential real estate             $10,881   $11,243
  Home equity                           7,095     6,550
  Credit card                           5,455     6,077
  Student loans                         1,407     1,447
  Installment/other                     6,047     4,472
--------------------------------------------------------
     Total domestic loans              30,885    29,789
--------------------------------------------------------
International                           2,898     2,806
--------------------------------------------------------
Total consumer loans                  $33,783   $32,595
========================================================

Approximately 58% of the domestic consumer loan portfolio at December 31, 1999
consisted of loans secured by residential real estate, including second
mortgages, home equity loans and lines of credit. The Corporation manages the
risk associated with most types of consumer loans by utilizing uniform credit
standards when extending credit, together with systems that streamline the
process of monitoring delinquencies.
     Domestic residential real estate loans, secured by one- to four-family
properties, decreased $362 million, or 3%, to $10.9 billion at December 31,
1999. The $545 million, or 8%, increase in domestic home equity loans was
primarily the result of increased mailing campaigns and new products offset, in
part, by a $400 million securitization.
     Domestic credit card loans decreased $622 million to $5.5 billion at
December 31, 1999. The decrease was primarily the result of $900 million of
securitizations during 1999, partially offset by growth in the owned portfolio.
     Installment and other consumer loans increased $1.6 billion, or 35%,
primarily due to an increase in margin loans at Quick & Reilly, as a result of
the strong equity markets.

Cross-Border Outstandings

In accordance with bank regulatory rules, cross-border outstandings are amounts
payable to the Corporation by residents of foreign countries, regardless of the
currency in which the claim is denominated, and local country claims in excess
of local country obligations. At December 31, 1999, total cross-border
outstandings were $12.9 billion, compared with $10.6 billion at December 31,
1998, which included $7.2 billion and $6.4 billion, respectively, of
cross-border outstandings to emerging markets countries. Excluded from
cross-border outstandings are the following:

o    Local country claims that are funded by local country obligations payable
     only in the country where issued, regardless of the currency in which the
     claim or obligation is denominated.

o    Local country claims funded by non-local country obligations (typically
     denominated in U.S. dollars or other non-local currency), where the
     providers of funds agree that, in the event their claims cannot be repaid
     in the designated currency due to currency exchange restrictions in a given
     country, they may either accept payment in local currency or wait to
     receive the non-local currency until such time as it becomes available in
     the local market. At December 31, 1999, such outstandings related to
     emerging markets countries totaled $2.7 billion, compared with $2.2 billion
     at December 31, 1998.

o    Claims reallocated as a result of external guarantees, cash collateral,
     or insurance contracts issued primarily by U.S. government agencies.

     Cross-border outstandings include deposits in other banks, resale
agreements, trading securities, securities available for sale, securities held
to maturity, loans and lease financing, amounts due from customers on
acceptances, accrued interest receivable and revaluation gains on trading
derivatives.
     In addition to credit risk, cross-border outstandings have the risk that,
as a result of political or economic conditions in a country, borrowers may be
unable to meet their contractual repayment obligations of principal and/or


                                       23
<PAGE>

interest when due because of the unavailability of, or restrictions on, foreign
exchange needed by borrowers to repay their obligations. The Corporation manages
its cross-border outstandings using country exposure limits established by the
Country Exposure Committee.
     The following table details by country the Corporation's approximate
cross-border outstandings that individually amounted to 1% or more of its
consolidated total assets at December 31, 1999, 1998, and 1997. Cross-border
outstandings to Brazil were less than 1% of consolidated total assets at
December 31, 1998 and 1997.

Significant Cross-Border Outstandings

December 31                               1999(a)   1998(a)  1997(a)
Dollars in millions
=====================================================================
Argentina:
   Banks                                  $  405    $  125   $   52
   Government entities and agencies        1,470       775      740
   Other                                     795     1,155    1,035
---------------------------------------------------------------------
Total                                     $2,670    $2,055   $1,827
---------------------------------------------------------------------
Percentage of total assets                   1.4%      1.2%     1.1%
---------------------------------------------------------------------
Commitments(b)                            $   12    $   11   $   35
---------------------------------------------------------------------
Brazil:
   Banks                                  $  170       ---      ---
   Government entities and agencies        1,540       ---      ---
   Other                                     210       ---      ---
---------------------------------------------------------------------
Total                                     $1,920       ---      ---
---------------------------------------------------------------------
Percentage of total assets                   1.0%      ---      ---
---------------------------------------------------------------------
Commitments(b)                            $   30       ---      ---
=====================================================================
(a)Cross-border outstandings in countries which totaled between .75% and 1% of
   consolidated total assets at December 31, 1999, 1998 and 1997 were
   approximately as follows: 1999-none; 1998-none; 1997-Brazil-$1.4 billion.
(b)Included within commitments are letters of credit, guarantees and the
   undisbursed portions of loan commitments.

Total cross-border outstandings to Latin America were $6.4 billion at December
31, 1999. For additional information on Argentina and Brazil, see the Line of
Business Information section of this discussion.

NONPERFORMING ASSETS(A)(B)

===================================================================
In millions                              C&I  CRE  Consumer  Total
-------------------------------------------------------------------
Nonperforming loans and leases:
 Current or less than 90 days past due
      Domestic                          $336  $ 6       $ 6   $348
      International                       11  ---       ---     11
 Noncurrent
      Domestic                            99   23        82    204
      International                       85   48        99    232
 Other real estate owned (OREO)
      Domestic                             1   17        11     29
      International                      ---   13         4     17
-------------------------------------------------------------------
Total NPAs-Domestic                     $436 $ 46      $ 99   $581
Total NPAs-International                  96   61       103    260
-------------------------------------------------------------------
Total NPAs, December 31, 1999           $532 $107      $202   $841
-------------------------------------------------------------------
1998:
Total NPAs-Domestic                     $259  $95      $134   $488
Total NPAs-International                  86    1       109    196
-------------------------------------------------------------------
Total NPAs, December 31, 1998           $345  $96      $243   $684
===================================================================
(a)Throughout this Report, NPAs and related ratios do not include loans greater
   than 90 days past due and still accruing interest ($320 million and $275
   million at December 31, 1999 and 1998, respectively). Included in the 90 days
   past due and still accruing interest amounts were $251 million and $248
   million of consumer loans at December 31, 1999 and 1998, respectively.
(b)NPAs and related ratios at December 31, 1999 and 1998 do not include
   $237 million and $46 million, respectively, of NPAs classified as held for
   sale by accelerated disposition.

Nonperforming assets (NPAs) are assets on which income recognition has either
ceased or is limited. NPAs negatively affect the Corporation's earnings by
reducing interest income. In addition to NPAs, asset quality is measured by the
provision for credit losses, charge-offs and certain credit quality-related
ratios.
     NPAs at December 31, 1999, as a percentage of total loans, leases and OREO,
and as a percentage of total assets, were .70% and .44%, respectively, compared
to .61% and .38%, respectively, at December 31, 1998. NPAs increased $157
million, or 23%, over the prior year. The rise in NPAs was due to an increase in
domestic NPAs of $93 million and a $64 million increase in international NPAs.
     Future levels of NPAs will be influenced by the economic environment,
interest rates and other internal and external factors existing at the time. As
such, no assurance can be given as to future levels of NPAs.


                                       24
<PAGE>

Activity in Nonperforming Assets

Year ended December 31                 1999     1998
In millions
======================================================
Balance at beginning of year          $ 684    $ 772
Additions                             1,615    1,165
Reductions:
  Payments/interest applied            (501)    (482)
  Returned to accrual                   (74)     (50)
  Charge-offs/write-downs              (656)    (609)
  Sales/other                           (64)     (79)
------------------------------------------------------
     Total reductions                (1,295)  (1,220)
------------------------------------------------------
Subtotal                              1,004      717
------------------------------------------------------
Assets reclassified as held for sale    163)     (33)
  by accelerated disposition
------------------------------------------------------
Balance at end of year                $ 841    $ 684
======================================================

RESERVE FOR CREDIT LOSSES

The reserve for credit losses represents the amount available for credit losses
inherent in the Corporation's loan and lease portfolios. The Corporation
performs periodic, systematic reviews of its portfolios to identify these
inherent losses, and to assess the overall probability of collection of these
portfolios. These reviews result in the identification and quantification of
loss factors, which are used in determining the amount of the reserve for credit
losses. In addition, the Corporation periodically evaluates prevailing economic
and business conditions, industry concentrations, including emerging markets
risks and cross-border outstandings, changes in the size and characteristics of
the portfolio and other pertinent factors. Portions of the reserve for credit
losses are allocated to cover the estimated losses inherent in each loan and
lease category based on the results of this detailed review process.
     Commercial loans and leases are individually reviewed and assigned a credit
risk rating from "1" (low risk of loss) to "10" (high risk of loss). This
process includes the review of loans with a credit risk rating of "8" and above
and a principal balance greater than $250,000 to determine the need for a
specific loan loss allocation. Additionally, derived or calculated loan loss
allocations are provided for credit risk rated loans not specifically allocated.
Estimated loss factors are provided for loans with a credit risk rating of "1"
to "7" based on their specific credit risk rating classification. The
combination of these analyses is the basis for the determination of the
commercial loan and lease portions of the reserve for credit losses.
     Consumer loans, which include credit cards, residential mortgages, home
equity loans/lines, direct/indirect loans, consumer finance and international
consumer loans, are generally evaluated as a group based on product type. The
determination of the consumer loan portion of the reserve for credit losses is
based on one year of forecasted net credit losses. This forecast is determined
using several modeling tools, including a delinquency roll rate model, a vintage
model and a regression model. Small business loans are analyzed in a similar
manner based on delinquency migration. This analysis includes two years of
forecasted net credit losses. The results of the analyses are reviewed and
discussed by the Corporation's Risk Management Committee, the respective lines
of business and the Collections group.
     A "sovereign risk" analysis, which assesses the cross-border risk of credit
loss, is performed as part of the Corporation's review of its international
commercial and consumer loan portfolios.
     Testing of forecasted net credit losses and specific allocations of the
reserve are performed on a quarterly basis. Adjustments to reserve allocations
for specific segments of the loan and lease portfolio may be made as a result of
this testing, based on the accuracy of forecasted net credit losses and other
credit- or policy-related issues.
     The process used by the Corporation to determine the appropriate overall
reserve for credit losses is based on this analysis, taking into consideration
management's judgment. Reserve methodology is reviewed on a periodic basis and
modified as appropriate. Based on this analysis, including the aforementioned
assumptions, the Corporation believes that the reserve for credit losses is
adequate as of December 31, 1999.
     Loans are charged off when they are deemed uncollectible, after giving
consideration to factors such as the customer's financial condition, underlying
collateral and guarantees, as well as general and industry economic conditions.
     The Corporation's reserve for credit losses increased $182 million from
December 31, 1998, to $2.5 billion at December 31, 1999, primarily due to the
addition of reserves from the Sanwa acquisition. The 1999 provision for credit
losses was $933 million, $83 million higher than the prior year provision of
$850 million. The increase in the provision for credit losses was due primarily
to a higher level of losses in the domestic C&I loan portfolio compared to 1998,
and as a result of the Sanwa acquisition.
     During 1999, the Corporation experienced loan growth of $7.6 billion, or
almost 7%, while the reserve for credit losses increased almost 8%. As a result
of core loan growth, the addition of approximately $6 billion in assets from the
Sanwa acquisition, and continued growth in new initiatives in various lines of
business, the risk


                                       25
<PAGE>

characteristics of the Corporation's loan portfolio continue to change.
Additionally, the almost 13% increase in gross charge-offs was driven by a 66%
increase in gross charge-offs in the domestic C&I portfolio. Increased
charge-offs in the C&I portfolio were recorded in several lines of business,
requiring additional reserves to be allocated to this portfolio. Specifically,
reserve allocated to the domestic C&I portfolio rose from 43% of the total
reserve for credit losses at December 31, 1998 to over 57% at December 31, 1999.
     An integral component of the Corporation's risk management process is to
ensure the proper allocation of the reserve for credit losses based upon an
analysis of risk characteristics, demonstrated losses, loan segmentations, and
other factors. The unallocated component of the reserve for credit losses
represents management's view that, given the complexities of the loan portfolio,
there are estimable losses that have been incurred within the portfolio but not
yet specifically identified.
     This unallocated reserve may change periodically after evaluating factors
impacting assumptions utilized in the allocated reserve calculation. At December
31, 1999, the Corporation's allocated reserve for credit losses had increased to
95% of the total reserve for credit losses, due to acquisitions and the
application of common methodology to the combined portfolio.


Reserve for Credit Losses Allocation

<TABLE>
<CAPTION>
December 31                        1999                 1998                 1997                 1996                 1995
====================================================================================================================================
                                      Percent of           Percent of           Percent of           Percent of           Percent of
                                    Loan Type to         Loan Type to         Loan Type to         Loan Type to         Loan Type to
                             Amount  Total Loans  Amount  Total Loans  Amount  Total Loans  Amount  Total Loans  Amount  Total Loans
------------------------------------------------------------------------------------------------------------------------------------
<S>                          <C>           <C>     <C>          <C>      <C>         <C>     <C>          <C>     <C>         <C>
Commercial and industrial    $1,429        46.10%  $ 991        47.41%  $ 854        44.08%  $ 898        41.54%  $ 827       39.12%
Commercial real estate:
  Construction                   10         1.39      12         1.16      15         1.09      26         1.35      23        1.30
  Interim/permanent              55         5.25      85         7.29     118         8.46     212         8.55     296        8.22
Residential real estate          33         9.09      30        10.03      50        11.82      80        11.13     126       17.22
Consumer                        382        16.71     682        16.55     444        17.86     558        23.20     340       20.63
Lease financing                 112         9.13      31         5.13      28         4.70      36         4.10      41        3.89
International                   353        12.33     242        12.43     189        11.99     217        10.13     171        9.62
Unallocated                     114            -     233            -     446            -     344            -     387           -
------------------------------------------------------------------------------------------------------------------------------------
Total                        $2,488        100.0% $2,306        100.0% $2,144        100.0% $2,371        100.0% $2,211       100.0%
====================================================================================================================================
</TABLE>


                                       26
<PAGE>

Reserve for Credit Losses Activity

Year ended December 31          1999    1998    1997    1996    1995
In millions
======================================================================
Balance at beginning of year  $2,306  $2,144  $2,371  $2,211  $2,323
Gross charge-offs:
  Domestic:
    Commercial and industrial    398     240     174     181     156
    Commercial real estate        17      23      46     105     155
    Residential real estate       12      21      29      45      88
    Consumer                     148     164     253     246     168
    Credit card                  372     369     300     161      70
    Lease financing               47       1       2       4       4
  International:
    Consumer                     121      91      38      32      35
    Commercial                    71     141      38      20      24
----------------------------------------------------------------------
Total gross charge-offs        1,186   1,050     880     794     700
----------------------------------------------------------------------
Recoveries:
  Domestic:
    Commercial and industrial     79      73      73      72      65
    Commercial real estate        18      28      39      33      46
    Residential real estate        4       4       7       6       8
    Consumer                      36      42      60      54      56
    Credit card                   38      32      19      10       7
    Lease financing                8       2       2       4       5
  International:
    Consumer                      30      23      13      11       8
    Commercial                    77      12      12       4       7
----------------------------------------------------------------------
Total recoveries                 290     216     225     194     202
----------------------------------------------------------------------
Net charge-offs                  896     834     655     600     498
Provision                        933     850     522     444     376
Acquired/divestitures/other      145     146     (94)    316      10
----------------------------------------------------------------------
Balance at end of year        $2,488  $2,306  $2,144  $2,371  $2,211
======================================================================

Net charge-offs increased $62 million to $896 million in 1999, primarily as
result of increased charge-offs in the domestic C&I and lease financing
portfolios, offset, in part, by a decline in international net charge-offs.
     Net charge-offs in the domestic C&I portfolio increased $152 million to
$319 million in 1999 compared to 1998, primarily the result of relatively lower
levels of charge-offs in this portfolio in 1998. Net charge-offs in the domestic
lease financing portfolio increased $40 million in 1999, primarily the result of
the acquisition of Sanwa.
     International net charge-offs decreased $112 million to $85 million in
1999, due primarily to partial insurance recoveries in 1999, and related
charge-offs in 1998, of certain international private bank loans. Excluding the
effects of these recoveries and charge-offs, international net charge-offs were
relatively flat year to year.
     The ratio of net charge-offs to average loans increased slightly to .76%,
compared to .75% at December 31, 1998.

ASSET-LIABILITY MANAGEMENT

The goal of asset-liability management is the prudent control of market risk,
liquidity and capital. Asset-liability management is governed by policies
reviewed and approved annually by the Corporation's Board of Directors (the
Board). The Board delegates responsibility for asset-liability management to the
corporate Asset, Liability and Capital Committee (ALCCO). ALCCO sets strategic
directives that guide the day-to-day asset-liability management activities of
the Corporation. ALCCO also reviews and approves all major market risk,
liquidity, and capital management programs.

MARKET RISK

Market risk is defined as the sensitivity of income to variations in interest
rates, foreign exchange rates, equity prices, commodity prices and other
market-driven rates or prices. As discussed below, the Corporation is exposed to
market risk in both its non-trading and trading operations.

NON-TRADING MARKET RISK

U.S. Dollar Denominated Risk

At December 31, 1999, U.S. dollar denominated assets comprised the majority of
the Corporation's balance sheet. Interest rate risk, including mortgage
prepayment risk, is by far the most significant non-trading market risk to which
the U.S. dollar denominated positions are exposed. Interest rate risk is defined
as the sensitivity of income or financial condition to variations in interest
rates. This risk arises directly from the Corporation's core banking activities
- lending, deposit gathering, and loan servicing.
     The primary goal of interest rate risk management is to control the
exposure to interest rate risk, both within limits approved by the Board and
within narrower guidelines approved by ALCCO. These limits and guidelines
reflect the Corporation's tolerance for interest rate risk over both short-term
and long-term time horizons.
     The Corporation controls interest rate risk by identifying, quantifying and
hedging its exposures. The Corporation identifies and quantifies its interest
rate exposures using sophisticated simulation and valuation models, as


                                       27
<PAGE>

well as simpler gap analyses, reflecting the known or assumed maturity,
repricing, and other cash flow characteristics of the Corporation's assets and
liabilities.
     The Corporation manages the interest rate risk inherent in its core banking
operations using both on-balance sheet instruments, mainly fixed-rate portfolio
securities, and a variety of off-balance sheet instruments. The most frequently
used off-balance sheet instruments are interest rate swaps and options (e.g.,
interest rate caps and floors). When appropriate, forward rate agreements,
options on swaps, and exchange-traded futures and options are also used.
     The major source of the Corporation's non-trading interest rate risk is the
difference in the maturity and repricing characteristics between the
Corporation's core banking assets and liabilities - loans and deposits. This
difference, or mismatch, is a risk to net interest income.
     Most significantly, the Corporation's core banking assets and liabilities
are mismatched with respect to repricing frequency, maturity and/or index. Most
of the Corporation's commercial loans, for example, reprice rapidly in response
to changes in short-term interest rates (e.g., LIBOR and prime rate). In
contrast, many of its consumer deposits reprice slowly, if at all, in response
to changes in market interest rates. As a result, the core bank is
asset-sensitive.
     In managing interest rate risk, the Corporation uses fixed-rate portfolio
securities and interest rate swaps to offset the general asset sensitivity of
the core bank. Additionally, the Corporation uses interest rate swaps to offset
basis risk, including specific exposure to changes in the prime rate. At
December 31, 1999 and 1998, interest rate swaps totaling $23.2 billion (notional
amount) were being used to manage risk to net interest income.
     A second major source of non-trading interest rate risk is the sensitivity
of MSRs to prepayments. A mortgage borrower has the option to prepay a mortgage
loan at any time. When mortgage interest rates decline, the borrower has a
greater incentive to prepay a mortgage loan through a refinancing; when mortgage
interest rates rise, this incentive is reduced or eliminated. Since MSRs
represent the right to service mortgage loans, a decline in interest rates and
an actual (or probable) increase in mortgage prepayments shorten the expected
life of the MSR asset and reduce the amount of servicing fees to be received
and, therefore, the economic value of the MSRs. Correspondingly, an increase in
interest rates and an actual (or probable) decline in mortgage prepayments
lengthen the expected life of the MSR asset and enhance its economic value. The
expected income from and, therefore, the economic value of MSRs is sensitive to
movements in interest rates due to this sensitivity to mortgage prepayments.
     To mitigate the risk of declining long-term interest rates, increased
mortgage prepayments and the potential impairment of MSRs, the Corporation uses
a variety of risk management instruments, including interest rate swaps, caps
and floors tied to "constant maturity" yields on long-term (e.g., 10-year)
Treasury notes and swaps, options on swaps, exchange-traded options on Treasury
bond and note futures contracts, and swaps linked to mortgage assets such as
"principal only" (P.O.) securities. These instruments gain value as interest
rates decline, mitigating the impairment of MSRs. At December 31, 1999 and 1998,
the Corporation had approximately $52.2 billion and $65.2 billion (notional
amount), respectively, of outstanding derivatives being used to manage risk to
the MSRs' valuation.
     Complicating management's efforts to control non-trading exposure to
interest rate risk is the fundamental uncertainty of the maturity, repricing,
and/or runoff characteristics of some of the Corporation's core banking assets
and liabilities. This uncertainty often reflects optionality features contained
in these financial instruments. The most important optionality features are
contained in consumer deposits and loans.
     For example, many of the Corporation's interest bearing retail deposit
products (e.g., interest checking, savings and money market deposits) have no
contractual maturity. Customers have the right to withdraw funds from these
deposit accounts freely. Deposit balances may therefore run off unexpectedly due
to changes in competitive or market conditions. To forestall such runoff, rates
on interest bearing deposits may have to be increased more (or reduced less)
than expected. Such repricing may not be highly correlated with the repricing of
prime rate-based or LIBOR-based loans. Finally, balances that leave the banking
franchise may have to be replaced with other more expensive retail or wholesale
deposits. Given the uncertainties surrounding deposit runoff and repricing, the
interest rate sensitivity of core bank liabilities cannot be determined
precisely.
     Similarly, customers have the right to prepay loans, particularly
residential mortgage loans, without penalty. As a result, the Corporation's
mortgage-based assets (including mortgage loans and securities as well as MSRs)
are subject to prepayment risk. This risk tends to increase when interest rates
fall due to the benefits of refinancing. Since the future prepayment behavior of
the Corporation's customers is uncertain, the interest rate sensitivity of
mortgage assets cannot be exactly determined.
     To cope with such uncertainties, management has developed a number of
assumptions. Depending on the product or behavior in question, each assumption
will reflect some combination of market data, research analysis and business
judgment. For example, assumptions for mortgage prepayments are derived from
third party prepayment estimates for comparable mortgage loans. Assumptions for
noncontractual deposits are based on a historical analysis of repricing and
runoff trends, heavily weighted to the recent past, modified by business
judgment concerning prospective competitive market influences.
     To measure the sensitivity of its income to changes in interest rates, the
Corporation uses a variety of methods, including simulation, gap, and valuation
analyses.
     Simulation analysis involves dynamically modeling interest income and
expense from the Corporation's on-


                                       28
<PAGE>

balance sheet and off-balance sheet positions over a specified time period under
various interest rate scenarios and balance sheet structures. The Corporation
uses simulation analysis to measure the sensitivity of net interest income over
relatively short (e.g., 1-2 year) time horizons.
     Key assumptions in these simulation analyses (and in the gap and valuation
analyses discussed below) relate to the behavior of interest rates and spreads,
the growth or shrinkage of product balances and the behavior of the
Corporation's deposit and loan customers. As indicated above, the most material
assumptions relate to the prepayment of mortgage assets, as well as the
repricing and/or runoff of noncontractual deposits.
     As the future path of interest rates cannot be known in advance, management
uses simulation analysis to project earnings under various interest rate
scenarios. Some scenarios reflect reasonable or "most likely" economic
forecasts. Other scenarios are deliberately extreme, including immediate
interest rate "shocks," gradual interest rate "ramps," spread
narrowings/widenings, and yield curve "twists."
     Usually, each analysis incorporates what management believes to be the most
appropriate assumptions about customer and competitor behavior in the specified
interest rate scenario. But in some analyses, assumptions are deliberately
manipulated to test the Corporation's exposure to "assumption risk."
     The Corporation's Board limits on interest rate risk specify that if
interest rates were to shift immediately up or down 200 basis points, estimated
net interest income for the subsequent 12 months should decline by less than
7.5%. The Corporation was in compliance with this limit at December 31, 1999 and
1998. The following table reflects the estimated exposure of the Corporation's
net interest income for the next 12 months, assuming an immediate shift in
interest rates. This estimated exposure reflects the anticipated divestitures
more fully discussed in Note 2 to the Consolidated Financial Statements.

                               Estimated Exposure to
         Rate Change            Net Interest Income
       (Basis Points)              (In millions)
=======================================================
                                    1999    1998
-------------------------------------------------------
            +200                   $ (58)   $  7
            -200                     (12)   (156)
=======================================================

Management believes that these estimates reflect a complete and accurate
representation of the Corporation's balance sheet. It should be emphasized,
however, that the estimated exposures set forth above are dependent on material
assumptions such as those previously discussed.
     Management believes that the exposure of the Corporation's net interest
income to gradual and/or modest changes in interest rates is relatively small.
As indicated by the results of the simulation analysis, a sharp move in interest
rates, up or down, will tend to reduce net interest income, but by amounts that
are within corporate limits. This exposure is primarily related to two major
risk factors discussed earlier - the anticipated repricing/runoff of
noncontractual deposits and the assumed prepayment of mortgage loans and
securities.
     Valuation analysis involves projecting future cash flows from the
Corporation's assets, liabilities and off-balance sheet positions over a very
long-term horizon, discounting those cash flows at appropriate interest rates,
and then aggregating the discounted cash flows. The Corporation's "economic
value of equity" (EVE) is the estimated net present value of the discounted cash
flows. The interest rate sensitivity of EVE is a measure of the sensitivity of
long-term earnings to changes in interest rates. The Corporation uses valuation
analysis (specifically, the sensitivity of EVE) to measure the exposure of
earnings and equity to changes in interest rates over a relatively long (e.g.,
>2-year) time horizon. Valuation analysis provides a more comprehensive measure
of the Corporation's exposure to interest rate risk than simulation analysis.
Valuation analysis incorporates a longer time horizon and also includes certain
interest rate-sensitive components of noninterest income, specifically mortgage
banking revenue.
     The Corporation's Board limits on interest rate risk specify that if
interest rates were to shift immediately up or down 200 basis points, the
estimated EVE should decline by less than 10%. The Corporation was in compliance
with this limit at December 31, 1999 and 1998. The following table reflects the
Corporation's estimated exposure to economic value assuming an immediate shift
in interest rates. This estimated exposure reflects the anticipated divestitures
more fully discussed in Note 2 to the Consolidated Financial Statements.
Exposures are reported for shifts of +/- 100 basis points, as well as +/- 200
basis points because the sensitivity of EVE, in particular the sensitivity of
hedged MSRs, to changes in interest rates can be nonlinear. An immediate shift
in interest rates is used in this analysis to provide management with an
estimate of exposure under an extremely adverse scenario. A gradual shift in
interest rates should have a much more modest impact, due partly to anticipated
hedge activity.

                                 Estimated Exposure to
         Rate Change                Economic Value
        (Basis Points)               (In millions)
=======================================================
                                    1999     1998
-------------------------------------------------------
            +200                 $   118    $(328)
            +100                      65      (22)
            -100                    (539)    (536)
            -200                  (1,457)    (941)
=======================================================


                                       29
<PAGE>

During early 1999, management continued to add fixed-rate portfolio securities
and interest rate swaps to control the asset sensitivity inherent in the
maturity and repricing mismatch of the core bank assets and liabilities. Late in
1999, there were relatively modest additions to portfolio securities and swaps,
as the planned deposit divestiture and the continued uptrend in interest rates
both reduced the immediate need for such hedges. Key assumptions related to the
EVE treatment of noncontractual deposits are subject to frequent and careful
management review. These assumptions are revised as necessary to reflect current
market conditions, business trends and product manager expectations.
     It should be emphasized that valuation analysis focuses on the long-term
economic value of the Corporation's future cash flows. For some financial
instruments, the adverse impact of current movements in interest rates on
expected future cash flows must be recognized immediately. For example, if
interest rates decline and the related hedge is not effective, thereby reducing
estimated future fee income from MSRs such that the estimated economic value of
the MSRs falls below book value, an immediate impairment charge is required. In
contrast, for other financial instruments, such as fixed-rate investment
securities, the beneficial impact of a decline in interest rates on future
income is unrecognized unless the instruments are sold.
     As a result of such accounting requirements, a portion of the EVE exposure
attributable to MSRs could materially impact earnings within the next 12 months
under certain extreme scenarios involving changes in market spreads, a decline
in implied option volatilities, and/or a greater-than-anticipated increase in
prepayments.
     Off-balance sheet interest rate instruments used to manage net interest
income are designated as hedges of specific assets and liabilities. Accrual
accounting is applied to these hedges, and the income or expense is recorded in
the same category as that of the related balance sheet item. The periodic net
settlement of the interest rate risk management instruments is recorded as an
adjustment to net interest income. As of December 31, 1999, the Corporation had
net deferred income of $15.6 million relating to terminated interest rate swap
contracts, which will be amortized over the remaining life of the underlying
terminated interest rate contracts of approximately 7 years.
     The interest rate instruments used to manage potential impairment of MSRs
are designated as hedges of the MSRs. Changes in fair value of the hedges are
recorded as adjustments to the carrying value of the MSRs and related hedges.
During 1999, net hedge losses of $947 million were deferred and recorded as
adjustments to the carrying value of the MSRs and related hedges. At December
31, 1999, the carrying value and fair value of the Corporation's MSRs were $3.3
billion and $3.5 billion, respectively.
     In connection with the Corporation's management of its MSR hedge program,
the Corporation terminated (in notional amounts) $17 billion of interest rate
floor and option on swap agreements and $43 billion of call options purchased,
and added $19 billion and $43 billion of interest rate floor and option on swap
agreements and call options purchased, respectively, during 1999. Additionally,
the Corporation added $12 billion of interest rate cap and cap corridors and $10
billion of interest rate swap contracts, and terminated $21 billion and $13
billion, respectively, of these instruments during 1999.
     These risk management activities do not completely eliminate interest rate
risk in the MSRs. The MSR hedges utilized were indexed to Treasury rates, swap
rates and mortgage rates. Treasury rates and swap rates may not move in tandem
with mortgage interest rates. In addition, as mortgage interest rates change,
actual prepayments may not respond exactly as anticipated. Other pricing
factors, such as the implied volatility of market yields, may affect the value
of the option hedges without similarly impacting the MSRs. Therefore, the
Corporation's hedging activity may not be sufficient to eliminate prepayment and
other market risk completely in all interest rate scenarios.


                                       30
<PAGE>

Non-U.S. Dollar Denominated Risk

The Corporation's non-U.S. dollar denominated assets and liabilities are exposed
to interest rate and foreign exchange rate risks. The majority of the
Corporation's non-U.S. dollar denominated interest rate and foreign exchange
rate risk exposure stems from its operations in Latin America, primarily
Argentina and Brazil.
     The Argentine interest rate risk position reflects repricing and/or
maturity mismatches arising primarily from the Corporation's corporate lending
and retail businesses. The interest rate risk related to these positions is
managed using simulation and valuation analyses much like those used to manage
the domestic interest rate risk position. At December 31, 1999, the net interest
income and economic value exposures of the Corporation's Argentine non-U.S.
dollar interest rate risk positions were approximately $1.5 million and $12.1
million, respectively, versus limits of $25 million and $26 million,
respectively.
     The Corporation's Brazilian interest rate risk position, which is mostly
short-term in nature, reflects repricing and/or maturity mismatches arising
primarily from corporate lending, trade financing and treasury activities. Given
the short-term nature of those positions and the volatility of the markets, the
interest rate risk related to these positions is managed using a "value at risk"
(VAR) methodology, which is discussed in the Price Risk - Trading Activities
section. The VAR exposure for the Corporation's Brazilian non-U.S. dollar
denominated interest rate risk positions was approximately $6.6 million at
December 31, 1999, versus a limit of $15 million.
     When deemed appropriate, the Corporation will take positions in certain
currencies with the intention of taking advantage of movements in currency and
interest rates. The Corporation takes currency positions by funding local
currency assets with dollars or by funding dollar assets with local currency
liabilities. Currency positions expose the Corporation to gains or losses that
depend on the relationship between currency price movements and interest rate
differentials. These positions are subject to limits established by ALCCO. The
majority of the Corporation's non-trading foreign exchange risk is generated by
its operations in Argentina and Brazil. The following table represents the
Corporation's currency positions in Argentina and Brazil for 1999 and 1998.

Currency Positions

December 31               1999                 1998
In millions        Year-end   Average   Year-end   Average
===========================================================
Argentina(a)           $297      $330       $421      $230
Brazil(b)                35        20         13         2
===========================================================
(a)Positions represent local currency assets funded by U.S. dollars for both
   periods presented.
(b)1999 year-end position represents local currency assets funded by U.S.
   dollars; 1999 average and 1998 positions represent dollar assets funded by
   local currency liabilities.

To date, the Corporation's currency positions have been liquid in nature, and
management has been able to close and re-open these positions as necessary.


                                       31
<PAGE>


Risk Management Instrument Analysis

<TABLE>
<CAPTION>
                                                                                               Weighted           Weighted Average
December 31, 1999                                                Assets-                        Average                 Rate
                                                      Notional   Liabilities                   Maturity    Fair   ------------------
Dollars in millions                                      Value   Hedged                         (Years)   Value   Receive      Pay
====================================================================================================================================
<S>                                                   <C>        <C>                             <C>      <C>      <C>       <C>

DOMESTIC INTEREST RATE RISK MANAGEMENT INSTRUMENTS
Interest rate swaps:
  Receive fixed/pay variable                          $ 11,403   Variable-rate loans
                                                           200   Securities
                                                         1,144   Fixed-rate deposits
                                                           450   Short-term debt
                                                         5,609   Long-term debt
                                                     ---------
                                                        18,806                                      3.0   $(388)   6.31%     6.47%
                                                     ---------
  Pay fixed/receive variable                                 8   Fixed-rate loans
                                                            14   Long-term debt
                                                     ---------
                                                            22                                      4.9     ---    4.59      5.38
                                                     ---------
  Basis swaps                                               72   Securities
                                                         3,050   Deposits
                                                            50   Short-term debt
                                                     ---------
                                                         3,172                                       .3     ---    6.26      5.75
                                                     ---------
------------------------------------------------------------------------------------------------------------------------------------
  Total domestic interest rate risk management
     instruments                                        22,000                                      2.6    (388)   6.30%     6.37%
------------------------------------------------------------------------------------------------------------------------------------
INTERNATIONAL INTEREST RATE RISK MANAGEMENT
   INSTRUMENTS
  Interest rate swaps                                    1,202   Short-term assets and liabilities   .5     (19)    ---(a)    ---(a)
  Futures and forwards                                     523   Short-term assets and liabilities   .4     ---     ---       ---
  Interest rate options purchased                          337   Deposits                            .7      32     ---       ---
  Interest rate options written                            337   Deposits                            .8     (13 )   ---       ---
------------------------------------------------------------------------------------------------------------------------------------
  Total international interest rate risk management
     instruments                                         2,399                                       .6     ---     ---       ---
------------------------------------------------------------------------------------------------------------------------------------
Total hedges of net interest income                   $ 24,399                                      2.4   $(388)   6.30%     6.37%
------------------------------------------------------------------------------------------------------------------------------------
MORTGAGE BANKING RISK MANAGEMENT INSTRUMENTS
Interest rate swaps:
  Receive fixed/pay variable, P.O. swaps               $ 5,327   MSRs                               2.3   $(195)    6.6%     5.88%
Futures                                                    330   MSRs                                .2     (12)    ---       ---
Options:
  Interest rate floors and options on swaps             34,810   MSRs                               4.0     118     ---(b)   ---(b)
  Interest rate caps and cap corridors                  10,725   MSRs                               4.3     284     ---(b)   ---(b)
  Call options purchased                                   960   MSRs                                .1       2     ---       ---
------------------------------------------------------------------------------------------------------------------------------------
  Total options                                         46,495                                      4.0     404     ---       ---
------------------------------------------------------------------------------------------------------------------------------------
Total hedges of mortgage servicing rights             $ 52,152                                      3.8    $197    6.69%     5.88%
------------------------------------------------------------------------------------------------------------------------------------
FOREIGN EXCHANGE RISK MANAGEMENT INSTRUMENTS
  Swaps                                                $ 5,000   Foreign currency denominated
                                                                   assets and liabilities            .6   $(124)    ---       ---
  Spot and forward contracts                             1,764   Foreign currency denominated
                                                                   assets and liabilities            .2     (13)    ---       ---
  Futures                                                  361   Foreign currency denominated
                                                                   assets and liabilities            .2     ---     ---       ---
------------------------------------------------------------------------------------------------------------------------------------
Total hedges of foreign exchange                        $7,125                                       .5   $(137)    ---       ---
------------------------------------------------------------------------------------------------------------------------------------
Total risk management instruments                      $83,676                                      3.1   $(328)   6.38%     6.27%
====================================================================================================================================
</TABLE>

(a)These interest rate swaps typically include the exchange of floating rate
   indices that are indigenous to the Brazilian market and have been excluded
   from the weighted average rate.
(b)The mortgage banking risk management interest rate floors and options on
   swaps, and interest rate caps and cap corridors, have weighted average strike
   rates of 5.20% and 6.85%, respectively.

                                       32
<PAGE>

PRICE RISK - TRADING ACTIVITIES

Price risk is the risk of loss of earnings arising from adverse changes in the
value of trading portfolios of financial instruments. The Corporation's price
risk arises from market-making, dealing and position-taking in interest rate,
currency exchange rate, equity and precious metals markets.
     This exposure mainly arises in the normal course of the Corporation's
business as a financial intermediary. The Corporation enters into interest rate,
currency exchange rate and precious metals contracts, primarily to satisfy the
investment and risk management needs of its customers. Equity positions result
mainly from the Corporation's market-making and underwriting activities.
     In addition, the Corporation takes certain proprietary trading positions,
including positions in high yield and emerging markets fixed income securities,
local currency debt and equity securities, and related derivatives. The
Corporation expects these proprietary trading positions to benefit from
short-term movements in the prices of securities and from perceived
inefficiencies among the prices of various securities issued by the same country
or entity. Domestic fixed income trading activities also include position-taking
in U.S. Treasury and U.S. government agency securities.
     The chart below presents the daily trading-related revenues, in millions of
dollars, that resulted from the Corporation's combined trading activities. The
Corporation has implemented a price risk management process to limit the
volatility of these daily earnings results.


(GRAPHIC OMITTED - Bar Chart representation
of 1999 Daily Trading-Related Revenues)

Revenues                             Number of Days
(In millions)
<$(3)                                     1
$(3) - $(2)                               2
$(2) - $(1)                               3
$(1) - $0                                12
$0 - $1                                  19
$1 - $2                                  37
$2 - $3                                  48
$3 - $4                                  50
$4 - $5                                  41
$5 - $6                                  19
$6 - $7                                  11
$7 - $8                                   7
$8 - $9                                   4
$9 - $10                                  1
>$10                                      1


     ALCCO and the Market Risk Committee (the MRC) have responsibility for
implementing the Board's policies governing price risk management. ALCCO issues
overall strategic direction to specify the extent of utilization for
Board-approved risk limits, based upon the Corporation's willingness to accept
price risk. The MRC has responsibility for allocating the overall price risk
limits set by ALCCO to the Corporation's risk-taking activities.
     The Corporation uses a VAR methodology, based on industry-standard risk
measurement techniques, to measure the overall price risk inherent in its
trading activities. The system draws on historical and current market data to
estimate potential market volatility, and measures the risk to earnings at a 99%
confidence level, which means that the Corporation expects daily results to
exceed the potential loss as calculated by VAR only occasionally (i.e., no more
than one time for at least 100 trading days). The VAR methodology requires a
number of other key assumptions, including those related to the holding period,
the impact of credit spread risk, and the treatment of event risk. During 1999,
the Corporation enhanced its processes for price risk measurement and
monitoring against approved limits. The Corporation's aggregate daily exposure
averaged $38 million during 1999, and $44 million during 1998. At year-end,
total VAR usage measured $50 million, well within the $91 million limit
allocated by the MRC.
     During 1999, the majority of the price risk in the Corporation's trading
operations arose from interest rate and equity components. Interest rate risk,
which includes directional and spread components, averaged approximately $19
million, or 51% of total trading VAR, and remained roughly constant throughout
the year. This risk component arises primarily from trading activity in the
domestic high yield market and the Argentinean and Brazilian sovereign and
high-end corporate bond markets.
     The contribution to the Corporation's VAR from equity trading activities in
its Robertson Stephens and Quick & Reilly units rose throughout the year to 44%
of total trading VAR at year-end 1999, a level comparable to the interest rate
risk component. The individual activities comprising this risk type include the
second largest NYSE specialist firm, NASDAQ market-making, a convertible


                                       33
<PAGE>

bond trading and underwriting business and an equity derivatives business.
     Foreign exchange risk remained modest throughout 1999, and comprised about
14% of the Corporation's total trading VAR at year-end. The majority of this
risk arises from the Corporation's Argentinean and Brazilian operations.
Commodity risk, arising from a small precious metals activity supporting a
vibrant precious metals lending business, is not significant.

     The table below presents the Corporation's VAR by risk type at December 31,
1999 and average VAR by risk type for 1999.

VAR by Risk Type

December 31, 1999              Year-   % of            % of
Dollars in millions              End  Total  Average  Total

==============================================================
Interest rate risk             $21.3     42%   $19.2     51%
Equity risk                     21.8     44     11.7     31
Foreign exchange risk            6.8     14      7.0     18
Commodity risk                    .1    ---       .1    ---
--------------------------------------------------------------
Total risk                     $50.0           $38.0
==============================================================

     The chart below presents the Corporation's daily aggregate trading VAR and
its daily aggregate trading-related revenues. Trading-related revenues include
both the amounts recorded as trading profits and commissions and foreign
exchange revenue, both components of capital markets revenue, as well as net
interest income from these trading positions.


(GRAPHIC OMITTED - Scatter graph of 1999 Daily Trading-Related
Revenues and VAR Measures)

The daily trading-related revenues include daily trading profits and
commissions and foreign exchange revenues, as well as daily trading-related net
interest income. During 1999, the daily trading-related revenues ranged from
losses of $3.7 million per day to profits of $10.0 million per day. VAR includes
all trading portfolios and the foreign exchange portfolio. During 1999, VAR
ranged from $25 million per day to $58 million per day.

      In addition to the VAR framework, the Corporation employs other risk
measurement tools to evaluate and control price risk. These tools include
cumulative loss limits and overall portfolio size limits, as well as regular
stress tests and scenario analyses. Stress testing employs a VAR calculation
based on a ten-standard-deviation change in the prices of underlying risk
factors. Scenario analyses apply actual market conditions experienced in the
past against current positions.
     While the VAR framework and the additional risk measurement tools
effectively ensure exposures remain within the Corporation's expressed tolerance
for price risk, they do not guarantee the avoidance of trading losses during
periods of extreme volatility.


                                       34
<PAGE>

LIQUIDITY RISK

The objective of liquidity risk management is to assure the ability of the
Corporation and its subsidiaries to meet their financial obligations. These
obligations are the payment of deposits on demand or at their contractual
maturity, the repayment of borrowings as they mature, the ability to fund new
and existing loan commitments and the ability to take advantage of new business
opportunities. Liquidity is achieved by the maintenance of a strong base of core
customer funds; maturing short-term assets; the ability to sell marketable
securities; committed lines of credit and access to capital markets. Liquidity
may also be enhanced through the securitization of commercial and consumer
receivables. Liquidity is measured and monitored daily, allowing management to
better understand and react to balance sheet trends. ALCCO is responsible for
implementing the Board's policies and guidelines governing liquidity. U.S.
dollar liquidity management is centralized in Boston, with overseas operations
managing their own local currency liquidity requirements.
     Liquidity at the bank level is managed through the monitoring of
anticipated changes in loans, core deposits and wholesale funds. Diversification
of liquidity sources by maturity, market, product and funds provider are
mandated through ALCCO guidelines. The Corporation's banking subsidiaries
routinely model liquidity under three economic scenarios, two of which involve
increasing levels of economic difficulty and financial market strain. Management
also maintains a detailed contingency liquidity plan designed to respond to an
overall decline in the condition of the banking industry or a problem specific
to the Corporation. The strength of the Corporation's liquidity position is its
base of core customer deposits. These core deposits are supplemented by
wholesale funding sources in the capital markets, as well as from direct
customer contacts. Wholesale funding sources include large certificates of
deposit, foreign branch deposits, federal funds, collateralized borrowings and a
$10 billion bank note program. Another important source of bank funding is the
securitization market. During 1999, $1 billion of C&I loans, $900 million of
credit card receivables and $400 million of home equity loans were securitized.
Additionally, the Corporation's banking subsidiaries accessed the Euro market.
     The primary sources of liquidity for the parent company are interest and
dividends from subsidiaries, committed lines of credit and access to the money
and capital markets. Dividends from banking subsidiaries are limited by various
regulatory requirements related to capital adequacy and retained earnings. The
Corporation's subsidiaries rely on cash flows from operations, core deposits,
borrowings, short-term high-quality liquid assets, and, in the case of
non-banking subsidiaries, funds from the parent company.
     At December 31, 1999, the Corporation's parent company had commercial paper
outstanding of $1.6 billion, compared with $1.0 billion at December 31, 1998.
The Corporation's parent company had excess funds at December 31, 1999 of $1.5
billion compared to $1.2 billion at December 31, 1998. The Corporation has
backup lines of credit totaling $1.3 billion to ensure funding is not
interrupted if commercial paper is not available. At December 31, 1999 and 1998,
the Corporation had no outstanding balances under these lines of credit.
     The parent company had $2.4 billion available for the issuance of common
stock, preferred stock or trust preferred securities, senior or subordinated
securities and other debt securities at December 31, 1999 under a currently
effective shelf registration filed with the Securities and Exchange Commission
(the SEC).

FUNDING SOURCES

Components of Funding Sources

December 31                            1999       1998
In millions
=======================================================
Deposits:
 Domestic:
   Demand                           $19,865    $19,948
   Regular savings and NOW           10,443     11,816
   Money market                      41,916     40,414
   Time                              25,977     28,607
 International                       16,695     17,393
-------------------------------------------------------
Total deposits                      114,896    118,178
-------------------------------------------------------
Short-term borrowings:
 Federal funds purchased              4,134      3,953
 Securities sold under
  agreements to repurchase            5,395      5,744
 Commercial paper                     1,649      1,037
 Other                                6,928      8,442
-------------------------------------------------------
Total short-term borrowings          18,106     19,176
-------------------------------------------------------
Due to brokers/dealers                4,468      3,975
Long-term debt                       25,349     14,411
-------------------------------------------------------
Total                              $162,819   $155,740
=======================================================

Total deposits decreased $3.3 billion to $114.9 billion at December 31, 1999.
The decrease was due principally to declines of $1.4 billion in domestic regular
savings and NOW deposits, $2.6 billion in domestic time deposits and $698
million in international deposits, partially offset by a $1.5 billion increase
in domestic money market deposits, due to the Corporation's efforts to maintain
competitive low-cost funding sources.


                                       35
<PAGE>

     Certificates of deposit and other time deposits issued by domestic offices
in amounts of $100,000 or more as of December 31, 1999 will mature as presented
in the following table.

Maturity of Time Deposits - Domestic

December 31, 1999
In millions                              Certificates
Remaining maturity                         of Deposit
======================================================
3 months or less                               $4,851
3 to 6 months                                   1,571
6 to 12 months                                  1,042
Over 12 months                                    923
------------------------------------------------------
Total                                          $8,387
======================================================

The majority of foreign office deposits are in denominations of $100,000 or
more.
     Total short-term borrowings decreased $1.1 billion from December 31, 1998
to December 31, 1999, primarily the result of a decrease in other short-term
borrowings, particularly, treasury, tax and loan borrowings.
     Due to brokers/dealers increased $493 million to $4.5 billion at December
31, 1999 resulting from increased trading activity in 1999.
     Long-term debt increased by $10.9 billion to $25.3 billion at December 31,
1999 as a result of funding both acquisitions and balance sheet growth.
     Management believes the Corporation has sufficient liquidity to meet its
liabilities to customers and debt holders. The effect of maturing liabilities is
discussed in the Asset-Liability Management section.

CAPITAL MANAGEMENT

A financial institution's capital serves to support asset growth and provide
protection against loss to depositors and creditors. The Corporation strives to
maintain an optimal level of capital, commensurate with its risk profile, on
which an attractive return to stockholders will be realized over both the short
and long term, while serving depositors', creditors' and regulatory needs. In
determining optimal capital levels, the Corporation also considers the capital
levels of its peers and the evaluations of the major rating agencies that assign
ratings to the Corporation's public debt. Common equity represents the
stockholders' investment in the Corporation. In addition to common equity,
regulatory capital includes, within certain limits, preferred stock,
subordinated debt and credit loss reserves.
     In blending the requirements of each of these constituencies, the
Corporation has established target capital ranges that it believes will provide
for management flexibility and the deployment of capital in an optimally
efficient and profitable manner. These targets are reviewed periodically
relative to the Corporation's risk profile and prevailing economic conditions.
     On January 15, 2000, the Corporation redeemed its 9.35% cumulative
preferred stock at its aggregate carrying value of $125 million.
     The Corporation strives to maintain regulatory capital at approximately
 .75%-1.25% above the minimum regulatory requirements for a well capitalized
institution, as defined in the Federal Deposit Insurance Corporation Improvement
Act of 1991 (FDICIA). To be categorized as well capitalized, the Corporation's
banking subsidiaries must maintain a risk-based Total Capital ratio of at least
10%, a risk-based Tier 1 Capital ratio of at least 6%, and a Tier 1 Leverage
ratio of at least 5%, and not be subject to a written agreement, order or
capital directive with regulators. In addition, the Corporation currently has a
tangible common equity-to-assets ratio target range of 5.75%-6.25% and a total
equity-to-assets ratio target range of 7.50%-8.00%.

CAPITAL RATIOS

December 31                            1999        1998
=========================================================
Risk-adjusted assets (in millions)  $189,488   $174,599
Tier 1 risk-based capital ratio
   (4% minimum)                         6.82%      7.11%
Total risk-based capital ratio
   (8% minimum)                        11.50      11.51
Leverage ratio (a)                      6.81       7.17
Common equity-to-assets ratio           7.66       7.60
Total equity-to-assets ratio            8.03       7.98
Tangible common equity-to-assets ratio  5.60       5.52
Tangible total equity-to-assets ratio   5.97       5.92
=========================================================
(a)The Corporation was subject to a 3% minimum and 4% minimum at December 31,
   1999 and 1998, respectively.

At December 31, 1999, the Corporation and all of its banking subsidiaries
exceeded all regulatory required minimum capital ratios, and satisfied the
requirements of the well capitalized category established by FDICIA. The
Corporation's risk-based capital ratios decreased compared with December 31,
1998, reflecting the impact of the merger- and restructuring- related charges
and other costs recorded in the fourth quarter of 1999; this decrease is
expected to be offset in 2000 as a result of the anticipated gain on the
divestiture of branches, the related reduction in asset levels and the strong
internal generation of capital. Excess capital, defined as common equity above
the capital target, is available for core business investments and acquisitions.
     As registered brokers/dealers and member firms of the NYSE, certain
subsidiaries of the Corporation are subject to rules of both the SEC and the
NYSE. These rules require members to maintain minimum levels of net capital, as
defined, and may restrict a member from expanding its business and declaring
dividends as its net capital approaches specified levels. At December 31, 1999,
these subsidiaries had aggregate net capital of approximately $527 million,
which exceeded aggregate minimum net capital requirements by approximately $436
million.


                                       36
<PAGE>

COMPARISON OF 1998 AND 1997

The Corporation's net income for 1998 was $2.3 billion, or $2.41 per diluted
share, compared with $2.2 billion, or $2.33 per diluted share, in 1997. ROA and
ROE were 1.37% and 17.64%, respectively, for 1998 compared with 1.48% and
19.71%, respectively, for 1997.
     Net interest income on an FTE basis totaled $6.5 billion in 1998, compared
with $6.2 billion in 1997. Net interest margin for 1998 was 4.40%, compared with
4.68% in 1997. The decrease in net interest margin was primarily attributable to
narrowed margins due to growth in commercial loans, the divestiture of certain
national consumer finance businesses in 1997, and the acquisitions of lower rate
spread activity at Quick & Reilly and the domestic consumer credit card
operations from Advanta.
     The provision for credit losses was $850 million in 1998 compared with $522
million in 1997, with the increase due principally to increased credit card
charge-offs, as a result of higher levels of credit card receivables from the
acquisitions of various credit card portfolios, expansion in Latin America and
the charge-off of loans in the Corporation's international private bank.
     Noninterest income increased over $1 billion to $5.3 billion in 1998.
Increases were noted in nearly all core revenue categories including banking
fees and commissions, investment services, capital markets and credit cards.
These increases reflect growth in core businesses, the impact of acquisitions,
and a strong domestic equity market.
     Noninterest expense totaled $7.1 billion in 1998, compared with $6.1
billion in 1997. This increase was driven primarily by the aforementioned
acquisitions, branch expansions in Argentina and Brazil and other initiatives in
the Corporation's key businesses.
     Total loans at December 31, 1998 were $112.1 billion, compared with $106.5
billion at December 31, 1997. The increase was attributable to strong loan
growth in the domestic and international C&I and lease financing portfolios, as
well as higher levels of credit card receivables as a result of various
portfolio acquisitions, and was partially offset by a slight decline in the
commercial real estate portfolio, as well as the securitization of $3.0 billion
of C&I and home equity loans.
     Total deposits increased $8.7 billion to $118.2 billion at December 31,
1998. The increase was due principally to a $10.5 billion increase in domestic
money market deposits as a result of promotional rates aimed at attracting new
sources of funds, as well as increased international deposits. Partially
offsetting these increases were decreases in domestic regular savings and NOW
deposits.
     Long-term debt increased $6.2 billion to $14.4 billion as a result of
funding both acquisitions and balance sheet growth.

RECENT ACCOUNTING DEVELOPMENTS

In June 1999, the Financial Accounting Standards Board (FASB) issued Statement
of Financial Accounting Standards (SFAS) No. 137, "Accounting for Derivative
Instruments and Hedging Activities - Deferral of the Effective date of FASB
Statement No. 133." SFAS No. 137 deferred the effective date of SFAS No. 133 to
fiscal years beginning after June 15, 2000. SFAS No. 133, "Accounting for
Derivative Instruments and Hedging Activities," establishes comprehensive
accounting and reporting standards for derivative instruments, including certain
derivative instruments embedded in other contracts, and hedging activities. The
standard requires that all derivative instruments be recorded in the balance
sheet at fair value. However, the accounting for changes in fair value of the
derivative instrument depends on whether the derivative instrument qualifies as
a hedge. If the derivative instrument does not qualify as a hedge, changes in
fair value are reported in earnings when they occur. If the derivative
instrument qualifies as a hedge, the accounting treatment varies based on the
type of risk being hedged.
     In October 1998, the FASB formed a group of outside experts to assist with
interpretation issues raised by companies. This Derivatives Implementation Group
(the DIG) has addressed over 100 issues with the FASB and is scheduled to meet
through December 31, 2000.
     The Corporation intends to adopt SFAS No. 133 as of January 1, 2001. The
adoption of this standard may cause volatility in both the income statement as
well as the equity section of the balance sheet. The impact of this Statement
cannot be currently estimated and will be dependent upon the fair value, nature
and purpose of the derivative instruments held by the Corporation as of January
1, 2001.


                                       37
<PAGE>

ITEM 7A.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

     The information set forth in the "Asset-Liability Management" section of
"Management's Discussion and Analysis of Financial Condition and Results of
Operations," included under Item 7 of this Report, is incorporated by reference
herein.

ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

                   MANAGEMENT'S REPORT ON FINANCIAL STATEMENTS

     The accompanying consolidated financial statements and related notes of the
Corporation were prepared by management in conformity with generally accepted
accounting principles. Management is responsible for the integrity and fair
presentation of these financial statements.
     Management has in place an internal accounting control system designed to
safeguard corporate assets from material loss or misuse and to ensure that all
transactions are first properly authorized and then recorded in the
Corporation's records. The internal control system includes an organizational
structure that provides appropriate delegation of authority and segregation of
duties, established policies and procedures, and comprehensive internal audit
and loan review programs. Management believes that this system provides
assurance that the Corporation's assets are adequately safeguarded and that its
records, which are the basis for the preparation of all financial statements,
are reliable.
    The Audit and Risk Management Committees of the Board of Directors consist
solely of directors who are not employees of the Corporation or its
subsidiaries. During 1999, the Audit Committee met four times, and the Risk
Management Committee separately met four times, with internal auditors, credit
review management, the independent accountants, and representatives of senior
management to discuss the results of examinations and to review their activities
to ensure that each is properly discharging its responsibilities. The
independent accountants, internal auditors, and credit review management have
direct and unrestricted access to these committees at all times.
     The Corporation's consolidated financial statements have been audited by
PricewaterhouseCoopers LLP, independent certified public accountants. Its Report
of Independent Accountants, which is based on an audit made in accordance with
generally accepted auditing standards, expresses an opinion as to the fair
presentation of the consolidated financial statements. In performing its audit,
PricewaterhouseCoopers LLP considers the Corporation's internal control
structure to the extent it deems necessary in order to issue its opinion on the
consolidated financial statements.

<TABLE>
<S>                                          <C>                                            <C>

         /S/ Terrence Murray                        /S/ Charles K. Gifford                  /S/ Eugene M. McQuade
      -------------------------                    -------------------------              -------------------------
             Terrence Murray                          Charles K. Gifford                       Eugene M. McQuade
  Chairman and Chief Executive Officer      President and Chief Operating Officer              Vice Chairman and
                                                                                            Chief Financial Officer
</TABLE>



                                       38
<PAGE>

[LOGO] PRICEWATERHOUSECOOPERS



                        REPORT OF INDEPENDENT ACCOUNTANTS



To the Board of Directors and
Stockholders of Fleet Boston Corporation:

In our opinion, the accompanying consolidated balance sheets and the related
consolidated statements of income, of changes in stockholders' equity and of
cash flows present fairly, in all material respects, the financial position of
Fleet Boston Corporation and its subsidiaries as of December 31, 1999 and 1998,
and the results of their operations and their cash flows for each of the three
years in the period ended December 31, 1999, in conformity with accounting
principles generally accepted in the United States. These financial statements
are the responsibility of the Corporation's management; our responsibility is to
express an opinion on these financial statements based on our audits. We
conducted our audits of these statements in accordance with auditing standards
generally accepted in the United States, which require that we plan and perform
the audit to obtain reasonable assurance about whether the financial statements
are free of material misstatement. An audit includes examining, on a test basis,
evidence supporting the amounts and disclosures in the financial statements,
assessing the accounting principles used and significant estimates made by
management, and evaluating the overall financial statement presentation. We
believe that our audits provide a reasonable basis for the opinion expressed
above.


/s/ PricewaterhouseCoopers LLP

Boston, Massachusetts

January 19, 2000



                                       39
<PAGE>


FLEET BOSTON CORPORATION

CONSOLIDATED STATEMENTS OF INCOME

<TABLE>
<CAPTION>
Year ended December 31                                                                           1999        1998        1997
Dollars in millions, except per share amounts
==============================================================================================================================
<S>                                                                                           <C>         <C>          <C>
Interest income:
  Interest and fees on loans and leases                                                       $10,561     $10,136      $9,318
  Interest on securities and trading assets                                                     1,699       1,565       1,379
  Other                                                                                           792         640         558
------------------------------------------------------------------------------------------------------------------------------
     Total interest income                                                                     13,052      12,341      11,255
------------------------------------------------------------------------------------------------------------------------------
Interest expense:
  Deposits of domestic offices                                                                  2,407       2,601       2,439
  Deposits of international offices                                                             1,109       1,105         900
  Short-term borrowings                                                                         1,230       1,259       1,052
  Long-term debt                                                                                1,371         767         584
  Other                                                                                           193         214         152
------------------------------------------------------------------------------------------------------------------------------
   Total interest expense                                                                       6,310       5,946       5,127
------------------------------------------------------------------------------------------------------------------------------
Net interest income                                                                             6,742       6,395       6,128
------------------------------------------------------------------------------------------------------------------------------
Provision for credit losses                                                                       933         850         522
------------------------------------------------------------------------------------------------------------------------------
Net interest income after provision for credit losses                                           5,809       5,545       5,606
------------------------------------------------------------------------------------------------------------------------------
Noninterest income:
  Capital markets revenue                                                                       2,104       1,140         914
  Investment services revenue                                                                   1,513       1,212         990
  Banking fees and commissions                                                                  1,501       1,339       1,207
  Credit card revenue                                                                             737         455          98
  Processing-related revenue                                                                      609         452         469
  Gains on branch divestitures and sales of businesses                                             50         254         243
  Other                                                                                           460         429         285
------------------------------------------------------------------------------------------------------------------------------
    Total noninterest income                                                                    6,974       5,281       4,206
------------------------------------------------------------------------------------------------------------------------------
Noninterest expense:
  Employee compensation and benefits                                                            4,568       3,556       3,031
  Occupancy                                                                                       586         529         498
  Equipment                                                                                       528         474         463
  Intangible asset amortization                                                                   349         274         206
  Legal and other professional                                                                    307         254         172
  Marketing and public relations                                                                  276         253         225
  Merger- and restructuring-related charges                                                       850         138          25
  Other                                                                                         1,893       1,572       1,430
------------------------------------------------------------------------------------------------------------------------------
    Total noninterest expense                                                                   9,357       7,050       6,050
------------------------------------------------------------------------------------------------------------------------------
Income before income taxes                                                                      3,426       3,776       3,762
Applicable income taxes                                                                         1,388       1,452       1,516
------------------------------------------------------------------------------------------------------------------------------
Net income                                                                                    $ 2,038     $ 2,324     $ 2,246
------------------------------------------------------------------------------------------------------------------------------
Diluted weighted average common shares outstanding (in millions)                                943.5       939.1       924.0
Net income applicable to common shares                                                        $ 1,982     $ 2,264     $ 2,153
Basic earnings per share                                                                         2.16        2.47        2.39
Diluted earnings per share                                                                       2.10        2.41        2.33
==============================================================================================================================
</TABLE>
See accompanying Notes to Consolidated Financial Statements.


                                       40
<PAGE>


FLEET BOSTON CORPORATION

CONSOLIDATED BALANCE SHEETS

<TABLE>
<CAPTION>
December 31                                                                                    1999        1998
Dollars in millions, except share and per share amounts
==================================================================================================================
<S>                                                                                         <C>         <C>
ASSETS
Cash, due from banks and interest-bearing deposits                                          $10,627     $10,941
Federal funds sold and securities purchased under agreements to resell                        2,353       2,566
Trading assets                                                                                7,849       4,364
Securities (market value: $25,212 in 1999 and $23,379 in 1998)                               25,212      23,369
Loans and leases                                                                            119,700     112,094
Reserve for credit losses                                                                    (2,488)     (2,306)
------------------------------------------------------------------------------------------------------------------
Net loans and leases                                                                        117,212     109,788
------------------------------------------------------------------------------------------------------------------
Due from brokers/dealers                                                                      3,003       3,600
Mortgages held for resale                                                                     1,244       4,068
Premises and equipment                                                                        2,794       2,549
Mortgage servicing rights                                                                     3,325       1,405
Intangible assets                                                                             4,164       3,906
Other assets                                                                                 12,909      11,338
------------------------------------------------------------------------------------------------------------------
Total assets                                                                               $190,692    $177,894
==================================================================================================================

LIABILITIES
Deposits:
  Domestic:
    Noninterest bearing                                                                     $24,773     $25,200
    Interest bearing                                                                         73,428      75,585
  International:
    Noninterest bearing                                                                       1,532       1,144
    Interest bearing                                                                         15,163      16,249
------------------------------------------------------------------------------------------------------------------
     Total deposits                                                                         114,896     118,178
------------------------------------------------------------------------------------------------------------------
Federal funds purchased and securities sold under agreements to repurchase                    9,529       9,697
Other short-term borrowings                                                                   8,577       9,479
Trading liabilities                                                                           3,807       2,326
Due to brokers/dealers                                                                        4,468       3,975
Long-term debt                                                                               25,349      14,411
Accrued expenses and other liabilities                                                        8,759       5,624
------------------------------------------------------------------------------------------------------------------
     Total liabilities                                                                      175,385     163,690
------------------------------------------------------------------------------------------------------------------

Commitments and contingencies
STOCKHOLDERS' EQUITY
Preferred stock                                                                                 691         691
Common stock, par value $.01 (917,061,055 shares issued in 1999 and
  935,155,537 shares issued in 1998)                                                              9           9
Common surplus                                                                                4,150       4,706
Retained earnings                                                                            10,129       9,210
Accumulated other comprehensive income:
  Net unrealized gain on securities available for sale, net of tax                              393         109
  Cumulative translation adjustments, net of tax                                                 (6)        (14)
Treasury stock, at cost (1,401,453 shares in 1999 and 16,215,465 shares in 1998)                (59)       (507)
------------------------------------------------------------------------------------------------------------------
     Total stockholders' equity                                                              15,307      14,204
------------------------------------------------------------------------------------------------------------------
Total liabilities and stockholders' equity                                                 $190,692    $177,894
==================================================================================================================
</TABLE>
See accompanying Notes to Consolidated Financial Statements.


                                       41
<PAGE>

FLEET BOSTON CORPORATION

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY

<TABLE>
<CAPTION>
                                                                                                 Accumulated
                                                                                                       Other
                                                      Preferred   Common     Common  Retained  Comprehensive  Treasury
Dollars in millions, except per share amounts             Stock    Stock    Surplus  Earnings         Income     Stock    Total
=================================================================================================================================
<S>                                                      <C>          <C>    <C>       <C>              <C>     <C>     <C>
Balance at December 31, 1996                             $1,461       $5     $4,653    $6,543           $100    $  (60) $12,702
Net income                                                   -         -          -     2,246              -         -    2,246
Other comprehensive income:
  Net unrealized securities gains arising during the
    period, net of taxes of $161                             -         -          -         -            243         -        -
  Less: reclassification adjustment for net gains
    included in net income, net of taxes of $135             -         -          -         -            199         -        -
  Change in translation adjustment, net of taxes of $3       -         -          -         -             (4)        -        -
                                                                                                   ---------
      Other comprehensive income                             -         -          -         -             40         -       40
                                                                                                                      ---------
   Total comprehensive income                                -         -          -         -              -         -    2,286
Cash dividends declared on common stock ($.92 per share)     -         -          -      (467)             -         -     (467)
Cash dividends declared on preferred stock                   -         -          -       (62)             -         -      (62)
Cash dividends declared by pooled company prior to merger    -         -          -      (329)             -         -     (329)
Redemption of preferred stock                             (408)        -          -         -              -         -     (408)
Common stock issued in connection with:
  Dividend reinvestment and employee benefit plans           -         -        (41)      (21)             -       293      231
  Reissuance of treasury stock                               -         -        161         -              -       595      756
  Business combinations                                      -         -         24         -              -        21       45
Treasury stock purchased                                     -         -          -         -              -    (1,587)  (1,587)
Adjustment to retained earnings reflecting pooled
  entity different year-end                                  -         -          -       (23)             -         -      (23)
Exchange of Series V preferred stock for trust
  preferred securities                                     (84)        -          -         -              -         -      (84)
Other items, net                                             -         -        (20)        -              -         1      (19)
--------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1997                              $969        $5     $4,777    $7,887           $140     $(737) $13,041
--------------------------------------------------------------------------------------------------------------------------------
Net income                                                   -         -          -     2,324              -         -    2,324
Other comprehensive income:
  Net unrealized securities gains arising during the
    period, net of taxes of $109                             -         -          -         -            172         -        -
  Less:  reclassification adjustment for net gains
    included in net income, net of taxes of $134             -         -          -         -            214         -        -
  Change in translation adjustment, net of taxes of $2       -         -          -         -             (3)        -        -
                                                                                                   ---------
      Other comprehensive income                             -         -          -         -            (45)        -      (45)
                                                                                                                        -------
   Total comprehensive income                                -         -          -         -              -         -    2,279
Cash dividends declared on common stock ($1.00 per share)    -         -          -      (568)             -         -     (568)
Cash dividends declared on preferred stock                   -         -          -       (51)             -         -      (51)
Cash dividends declared by pooled company prior to merger    -         -          -      (350)             -         -     (350)
Redemption of preferred stock                             (278)        -          -         -              -         -     (278)
Common stock issued in connection with dividend
  reinvestment and employee benefit plans                    -         -        (65)      (34)             -       281      182
Treasury stock purchased                                     -         -          -         -              -       (51)     (51)
Two-for-one common stock split                               -         4         (4)        -              -         -        -
Other items, net                                             -         -         (2)        2              -         -        -
---------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1998                              $691        $9     $4,706    $9,210           $ 95     $(507) $14,204
---------------------------------------------------------------------------------------------------------------------------------
Net income                                                   -         -          -     2,038              -         -    2,038
Other comprehensive income:
  Net unrealized securities gains arising during the
    period, net of taxes of $378                             -         -          -         -            502         -        -
  Less: reclassification adjustment for net gains
    included in net income, net of taxes of $148             -         -          -         -            218         -        -
  Change in translation adjustment, net of taxes of $5       -         -          -         -              8         -        -
                                                                                                   ---------
      Other comprehensive income                             -         -          -         -            292         -      292
                                                                                                                        -------
   Total comprehensive income                                -         -          -         -              -         -    2,330
Cash dividends declared on common stock ($1.11 per share)    -         -          -      (736)             -         -     (736)
Cash dividends declared on preferred stock                   -         -          -       (51)             -         -      (51)
Cash dividends declared by pooled company prior to merger    -         -          -      (285)             -         -     (285)
Common stock issued in connection with dividend reinvestment
  and employee benefit plans                                 -         -        219       (44)             -       124      299
Retirement of treasury stock                                 -         -       (840)        -              -       840        -
Treasury stock purchased                                     -         -          -         -              -       (24)     (24)
Settlement of forward purchase contracts                     -         -         49        (6)             -      (492)    (449)
Other items, net                                             -         -         16         3              -         -       19
---------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1999                              $691        $9     $4,150   $10,129           $387      $(59) $15,307
=================================================================================================================================
</TABLE>
See accompanying Notes to Consolidated Financial Statements.


                                       42
<PAGE>


FLEET BOSTON CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>
Year ended December 31                                                            1999             1998             1997
In millions
==========================================================================================================================
<S>                                                                             <C>              <C>              <C>
CASH FLOWS FROM OPERATING ACTIVITIES
Net income                                                                      $2,038           $2,324           $2,246
Adjustments for noncash items:
  Depreciation and amortization of premises and equipment                          474              404              340
  Amortization and impairment of mortgage servicing rights                         357              433              248
  Amortization of other intangible assets                                          349              274              206
  Provision for credit losses                                                      933              850              522
  Deferred income tax expense                                                      499              210              596
  Securities gains                                                                  (7)            (115)            (113)
  Gains on branch divestitures and sales of businesses                             (50)            (254)            (243)
  Merger- and restructuring-related charges                                        850              138               25
Originations and purchases of mortgages held for resale                        (28,258)         (30,336)         (15,400)
Proceeds from sales of mortgages held for resale                                31,082           27,839           14,982
Increase in trading assets                                                      (3,485)          (1,016)          (1,287)
Increase in trading liabilities                                                  1,481            1,094              664
Decrease (increase) in due from brokers/dealers                                    597              (90)            (892)
Increase in accrued receivables, net                                              (320)            (136)            (138)
Increase (decrease) in due to brokers/dealers                                      493             (341)           1,237
Increase in accrued liabilities, net                                               664              149              456
Other, net                                                                      (1,887)          (2,467)           1,114
--------------------------------------------------------------------------------------------------------------------------
     Net cash flow provided by (used in) operating activities                    5,810           (1,040)           4,563
--------------------------------------------------------------------------------------------------------------------------
CASH FLOWS FROM INVESTING ACTIVITIES
Purchases of securities available for sale                                     (15,129)         (22,274)         (14,311)
Proceeds from sales of securities available for sale                             9,266           14,867            8,125
Proceeds from maturities of securities available for sale                        4,515            3,807            3,786
Purchases of securities held to maturity                                        (1,310)          (1,292)          (1,492)
Proceeds from maturities of securities held to maturity                          1,385            1,557            1,437
Net cash and cash equivalents (paid) for businesses acquired                      (613)            (226)            (525)
Purchases of credit card loan portfolios                                          (151)          (1,870)             ---
Proceeds from sales of loan portfolios by banking subsidiary                     2,300            4,981            1,295
Net increase in loans and leases                                                (5,029)          (5,494)         (11,274)
Net cash and cash equivalents received from divestitures and sales
  of businesses                                                                     50              213            3,887
Purchase of investment in bank-owned life insurance                                ---             (900)            (650)
Purchases of mortgage servicing rights                                          (1,015)            (485)            (271)
Purchases of premises and equipment                                               (818)            (691)            (476)
--------------------------------------------------------------------------------------------------------------------------
     Net cash flow used in investing activities                                 (6,549)          (7,807)         (10,469)
--------------------------------------------------------------------------------------------------------------------------
CASH FLOWS FROM FINANCING ACTIVITIES
Net (decrease) increase in deposits                                             (3,282)           4,925             (405)
Net (decrease) increase in short-term borrowings                                (1,428)            (918)           5,897
Proceeds from issuance of long-term debt                                         7,975            7,585            1,992
Repayments of long-term debt                                                    (1,666)          (1,365)          (2,261)
Proceeds from issuance of common stock                                             299              182              987
Redemption and repurchase of common and preferred stock                            (24)            (329)          (1,995)
Settlement of forward purchase contracts                                          (449)             ---              ---
Cash dividends paid                                                               (950)            (937)            (858)
--------------------------------------------------------------------------------------------------------------------------
     Net cash flow provided by financing activities                                475            9,143            3,357
--------------------------------------------------------------------------------------------------------------------------
Effect of foreign currency translation on cash                                     (50)             (29)             (17)
--------------------------------------------------------------------------------------------------------------------------
Net (decrease) increase in cash and cash equivalents                              (314)             267           (2,566)
--------------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents at beginning of year                                  10,941           10,674           13,240
--------------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents at end of year                                       $10,627          $10,941          $10,674
==========================================================================================================================
</TABLE>
See accompanying Notes to Consolidated Financial Statements.


                                       43
<PAGE>


FLEET BOSTON CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 1.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The accounting and financial reporting policies of Fleet Boston Corporation (the
Corporation) conform to generally accepted accounting principles. The
Corporation is a diversified financial services company headquartered in Boston,
Massachusetts, and is organized along functional lines of business, which
include Global Banking and Financial Services, Commercial and Retail Banking and
the National Consumer Group. Prior period financial statements have been
restated to give retroactive effect to the Corporation's merger with BankBoston
Corporation (BankBoston), completed on October 1, 1999, which was accounted for
as a pooling of interests. See Note 2 for additional information regarding the
merger.
     The preparation of financial statements requires management to make
estimates and assumptions that affect the reported amounts of assets,
liabilities, revenues and expenses. Actual results could differ from those
estimates.
     The following is a summary of the significant accounting policies.

BASIS OF PRESENTATION. The consolidated financial statements of the Corporation
include the accounts of the Corporation and its subsidiaries, including its
major banking subsidiaries: Fleet National Bank and Fleet Bank, National
Association. All material intercompany transactions and balances have been
eliminated. Certain prior year amounts have been reclassified to conform to
current year presentation.

CASH AND CASH EQUIVALENTS. For purposes of the accompanying consolidated
statement of cash flows, the Corporation defines cash and cash equivalents to
include cash, due from banks and interest-bearing deposits. Foreign currency
cash flows are converted to U.S. dollars using average rates for the period.

TRADING ASSETS AND LIABILITIES. Trading assets include securities held in
anticipation of short-term market movements and for resale to customers.
Trading liabilities include obligations to deliver securities not yet purchased.
Trading assets and liabilities also include derivative financial instruments,
primarily interest rate derivatives, including futures and forwards, interest
rate swaps and interest rate options, as well as foreign exchange products.
     The Corporation values trading assets at fair value. Trading securities and
derivative financial instruments are valued using quoted market prices, when
available. If quoted market prices are not available, the fair value is
estimated by using pricing models, quoted prices of instruments with similar
characteristics or discounted cash flows. Realized and unrealized gains and
losses are recorded in trading profits and commissions, a component of capital
markets revenue. Foreign exchange products are valued at prevailing market rates
on a present value basis, and the resulting realized and unrealized gains and
losses are recorded in foreign exchange revenue, a component of capital markets
revenue. Interest on trading assets, including off-balance sheet instruments, is
included in interest income.

SECURITIES AVAILABLE FOR SALE AND HELD TO MATURITY. This portfolio principally
includes debt securities that are purchased in connection with the Corporation's
asset-liability management activities and securities held in connection with the
Corporation's Principal Investing and capital markets-related businesses. These
securities are classified at the time of purchase, based on management's
intentions, as held to maturity or available for sale.
     Securities held to maturity are debt securities that management has the
positive intent and ability to hold to maturity. Securities held to maturity are
stated at cost, net of the amortization of any premium and the accretion of any
discount. Securities available for sale are those that management intends to
hold for an indefinite period of time, including securities used as part of the
asset-liability management strategy, that may be sold in response to changes in
interest rates, prepayment risk, liquidity needs or other similar factors.
Within the available for sale category, equity securities that have a readily
determinable fair value and debt securities are reported at fair value, with
unrealized gains and losses recorded, net of tax, as a separate component of
stockholders' equity. Equity securities that do not have a readily determinable
fair value are reported at cost. Realized gains and losses, which are computed
using the specific identification method, and unrealized losses on individual
securities that are deemed to be other than temporary are recorded in securities
gains, a component of capital markets revenue.

LOANS AND LEASES. Loans are stated at the principal amount outstanding, net of
charge-offs and unearned income, if any. Lease financing receivables, including
leveraged leases, are reported at the aggregate of lease payments receivable and
estimated residual values, net of unearned and deferred income, including
unamortized investment credits. Leveraged leases are reported net of
non-recourse debt. Unearned income is recognized to yield a level rate of return
on the net investment in the leases.
     Loans and lease financing receivables are placed on nonaccrual status as a
result of past-due status or a judgment by management that, although payments
are current, such action is prudent. Commercial loans and leases on which
payments are past due 90 days or more are placed on nonaccrual status, unless
they are well-secured and in the process of collection or renewal. Certain
consumer loans, including residential mortgage and installment loans, are placed
on nonaccrual status at no more than 120 days past due, and all other consumer
loans, including credit card accounts and lines of credit, are charged off at no
more than 180 days past due. When a loan or


                                       44
<PAGE>

lease is placed on nonaccrual status, interest accrued but uncollected is
generally reversed against interest income. Cash receipts on nonaccruing
commercial loans and leases are generally applied to reduce the unpaid principal
balance, and cash receipts on nonaccruing consumer loans are recognized in
income on a cash basis.
     Loans and leases are returned to accrual status when they become current as
to principal and interest or demonstrate a period of performance under the
contractual terms and, in management's opinion, are fully collectible.

RESERVE FOR CREDIT LOSSES. The reserve for credit losses is available for future
charge-offs of existing extensions of credit. Loans and leases, or portions
thereof, deemed uncollectible are charged off against the reserve, while
recoveries of amounts previously charged off are credited to the reserve.
Amounts are charged off after giving consideration to such factors as the
customer's financial condition, underlying collateral and guarantees, and
general and industry economic conditions.
     The reserve for credit losses reflects management's estimate of losses
inherent in the portfolio, considering evaluations of individual credits and
concentrations of credit risk, net losses charged to the reserve, changes in the
quality of the credit portfolio, levels of nonaccrual loans and leases, current
economic conditions, cross-border risks, changes in the size and character of
the credit risks and other pertinent factors. The reserve for credit losses
related to loans that are identified as impaired, which are primarily commercial
and commercial real estate loans on nonaccrual status, is based on discounted
cash flows using the loan's effective interest rate, or the fair value of the
collateral for collateral-dependent loans, or the observable market price of the
impaired loan. Based on these analyses, the reserve for credit losses is
maintained at levels considered adequate by management to provide for credit
losses inherent in these portfolios.

DUE FROM/DUE TO BROKERS/DEALERS. Receivables from brokers/dealers and clearing
organizations include amounts receivable for securities failed to deliver,
certain deposits for securities borrowed, amounts receivable from clearing
organizations relating to open transactions, good-faith and margin deposits, and
commissions and floor-brokerage receivables. Payables to brokers/dealers and
clearing organizations include amounts payable for securities failed to receive,
certain deposits received for securities loaned, amounts payable to clearing
organizations on open transactions, and floor-brokerage payables. In addition,
the net receivable or payable arising from unsettled trades is reflected in
these classifications.

MORTGAGES HELD FOR RESALE. Mortgages held for resale are recorded at the lower
of aggregate cost or fair value. Fair value is determined by outstanding
commitments from investors or by current investor yield requirements.

MORTGAGE SERVICING RIGHTS (MSRS). The Corporation recognizes rights to service
mortgage loans as separate assets. The total cost of mortgage loans sold or
securitized is allocated between loans and servicing rights based upon the
relative fair values of each. Purchased MSRs are initially recorded at cost. All
MSRs are subsequently carried at the lower of the initial carrying value,
adjusted for amortization and deferred hedge gains/losses, or fair value. Fair
values are estimated based on market prices for similar MSRs and on the
discounted anticipated future net cash flows considering market loan prepayment
predictions, interest rates, servicing costs and other economic factors. For
purposes of impairment evaluation and measurement, the Corporation stratifies
MSRs based on predominant risk characteristics of the underlying loans,
including loan type, amortization type (fixed or adjustable) and note rate. To
the extent that the carrying value of MSRs exceeds fair value by individual
stratum, a valuation reserve is established, which is adjusted in the future as
the value of MSRs increases or decreases. The cost of MSRs is amortized in
proportion to, and over the period of, estimated net servicing income.

INTANGIBLE ASSETS. Intangible assets are generally amortized on a straight-line
basis over the estimated period benefited. The excess of cost over the assigned
value of net assets acquired in business combinations (goodwill) is amortized on
a straight-line basis over periods ranging from ten to thirty years. In certain
acquisitions, a core deposit intangible asset is recorded and amortized over a
period not to exceed ten years. Purchased credit card intangibles are amortized
over a period not to exceed six years. The Corporation periodically reviews its
intangible assets for events or changes in circumstances that may indicate that
the carrying amount of the assets may not be recoverable, in which case an
impairment charge is recorded.

LOAN AND LEASE SALES AND SECURITIZATIONS. The Corporation securitizes, sells and
services residential mortgages, commercial loans, credit card receivables and
other loans and leases. Loans and leases held for sale are recorded at the lower
of aggregate cost or fair value. Retained interests in securitized assets,
including debt securities and interest-only strips, are initially recorded at
their allocated carrying amounts based on the relative fair value of assets sold
and retained, and are subsequently carried at fair value. Gains on sale and
servicing fees are recorded in noninterest income.

INCOME TAXES. The Corporation records current tax liabilities or assets through
charges or credits to the current tax provision for the estimated taxes payable
or refundable for the current year. The Corporation records deferred tax assets
and liabilities for future tax consequences attributable to differences between
the financial statement carrying amounts of assets and liabilities and their
respective tax bases. Deferred tax assets and liabilities are measured using
enacted tax rates expected to apply to


                                       45
<PAGE>

taxable income in the years in which those temporary differences are expected to
be recovered or settled. A deferred tax valuation allowance is established if it
is more likely than not that all or a portion of the Corporation's deferred tax
assets will not be realized.

RISK MANAGEMENT ACTIVITIES. The Corporation enters into certain interest rate
instruments, including interest rate swaps, caps and floor agreements, and
futures contracts to manage exposure to interest rate risk associated with
interest earning assets and interest bearing liabilities. For those interest
rate instruments that alter the repricing characteristics of assets or
liabilities, the net differential to be paid or received on the instruments is
treated as an adjustment to the yield on the underlying assets or liabilities
(the accrual method).
     To qualify for accrual accounting, the interest rate instrument must be
designated to specific assets or liabilities or pools of similar assets or
liabilities and must effectively alter the interest rate characteristics of the
related assets or liabilities. For instruments that are designated to
floating-rate assets or liabilities to be effective, there must be high
correlation between the floating interest rate index on the underlying asset or
liability and the offsetting rate on the derivative. The Corporation measures
initial and ongoing correlation by statistical analysis of the relative
movements of the interest rate indices over time.
     If correlation were to cease on any interest rate instrument hedging net
interest income, it would then be accounted for as a trading instrument. If an
interest rate instrument hedging net interest income is terminated, the gain or
loss is deferred and amortized over the shorter of the remaining contractual
life of the terminated risk management instrument or the maturity of the
designated asset or liability. If the designated asset or liability matures, is
sold, is settled or its balance falls below the notional amount of the
instrument, the hedge is usually terminated; if not, accrual accounting is
discontinued to the extent that the notional amount exceeds the balance, and
accounting for trading instruments is applied to the excess amount.
     The Corporation also uses interest rate instruments and combinations of
interest rate instruments to hedge the value of its mortgage servicing
portfolio. Such instruments are designated as hedges of specific strata of MSRs.
To qualify for hedge accounting, net changes in value of the hedges are expected
to be highly correlated with changes in the value of the hedged MSRs, and
combinations of options purchased and sold must be entered into
contemporaneously and result in a net purchased option position. Changes in the
value of risk management instruments are treated as adjustments to the carrying
value of the hedged MSRs.
     If correlation were to cease on the interest rate instrument hedging MSRs,
they would then be accounted for as trading instruments. If an interest rate
instrument hedging MSRs is terminated, the gain or loss is treated as an
adjustment to the carrying value of hedged MSRs and amortized over its
remaining life.
     The Corporation also enters into foreign exchange contracts to hedge a
portion of its own foreign exchange exposure, including foreign currency
positions. Such contracts are revalued at the spot rate, with any forward
premium or discount amortized over the life of the contract to net interest
income.

FOREIGN CURRENCY TRANSLATION. The Corporation translates the financial
statements of its foreign operations into U.S. dollars. A functional currency is
designated for each foreign unit, generally the currency of the primary economic
environment in which it operates. Where the functional currency is not the U.S.
dollar, assets and liabilities are translated into U.S. dollars at period-end
exchange rates, while income and expenses are translated using average rates for
the period. The resulting translation adjustments and any related hedge gains
and losses are recorded, net of tax, as a separate component of stockholders'
equity.
     For foreign units where the functional currency is the U.S. dollar,
including units that operate in a hyperinflationary environment, the financial
statements are translated into U.S. dollars using period-end exchange rates for
monetary assets and liabilities, exchange rates in effect on the date of
acquisition for premises and equipment (and related depreciation), and the
average exchange rate during the period for income and expenses. The resulting
translation adjustments and related hedge gains and losses for these units are
recorded in current period income.
     The Corporation hedges a portion of its exposure to translation gains and
losses in overseas branches and foreign subsidiaries through the purchase of
foreign exchange rate contracts and through investments in fixed assets and
securities.

NOTE 2. MERGERS, ACQUISITIONS AND DIVESTITURES

As previously disclosed, BankBoston merged with Fleet Financial Group, Inc.
(Fleet) on October 1, 1999. Under the terms of the merger agreement, Fleet
issued approximately 353 million shares of its common stock in exchange for
substantially all of the outstanding common shares of BankBoston, by exchanging
1.1844 Fleet shares for each outstanding share of BankBoston. The merger was
accounted for as a pooling of interests and, accordingly, the accompanying
consolidated financial statements present the combined results of operations,
financial position and changes in cash flows of both companies as though they
had operated as a combined entity for all periods presented.
     In connection with obtaining regulatory approvals for the merger, the
Corporation signed definitive agreements to divest approximately $13 billion of
deposits and $9 billion of loans. The Corporation will execute these
divestitures in 2000. In connection with the merger, the Corporation recorded
merger- and restructuring-related charges and merger integration costs of $850
million and $102 million, respectively. These costs are more fully discussed in
Note 8.


                                       46
<PAGE>

     The following table sets forth the results of operations of Fleet and
BankBoston for the nine months ended September 30, 1999. These results are
included in the results of operations for the year ended December 31, 1999,
presented in the accompanying consolidated statements of income.

Nine months ended September 30, 1999
In millions                       Fleet  BankBoston Combined
=============================================================
Net interest income               $3,066    $2,004    $5,070
Noninterest income                 2,963     2,038     5,001
Net income                         1,327       745     2,072
=============================================================

     The following tables set forth reconciliations of revenue and net income
previously reported by Fleet with the combined amounts presented in the
accompanying consolidated statements of income for the years ended December 31,
1998 and 1997.

Year ended December 31, 1998
In millions                       Fleet  BankBoston Combined
=============================================================
Net interest income               $3,869    $2,526    $6,395
Noninterest income                 3,237     2,044     5,281
Net income                         1,532       792     2,324
-------------------------------------------------------------

Year ended December 31, 1997
In millions                       Fleet  BankBoston Combined
=============================================================
Net interest income               $3,700    $2,428    $6,128
Noninterest income                 2,631     1,575     4,206
Net income                         1,367       879     2,246
=============================================================

On February 1, 1999, the Corporation acquired Sanwa Business Credit (Sanwa), a
leasing and asset-based lending company, from Sanwa Bank, Ltd. Sanwa offers a
wide variety of asset-based lending, equipment leasing and vendor finance
programs throughout the United States and had approximately $6 billion in assets
at the date of acquisition. Since this acquisition was accounted for under the
purchase method of accounting, the acquisition has been included in the
accompanying consolidated financial statements since the acquisition date.
Goodwill of approximately $385 million was recorded and is being amortized on a
straight-line basis over twenty five years. Pro forma results of operations
including Sanwa for the years ended December 31, 1999 and 1998 are not
presented, since the results would not have been significantly different in
relation to the Corporation's results of operations.
     On December 18, 1998, the Corporation acquired Merrill Lynch Specialists,
Inc. (MLSI), a New York Stock Exchange (NYSE) specialist firm, from Merrill
Lynch & Co., Inc. The management staff and listings of MLSI merged with JJC
Specialist, a division of Fleet Securities, Inc. Goodwill of approximately $106
million was recorded and is being amortized on a straight-line basis over
fifteen years.
     On August 31, 1998, the Corporation completed its acquisition of the
investment banking operations of Robertson Stephens from BankAmerica Corporation
for $400 million in cash. The acquired operations were merged into one of the
Corporation's Section 20 subsidiaries. In connection with the acquisition and in
addition to the purchase price, the Corporation agreed to pay $400 million,
composed of stock options with an estimated value of approximately $100 million
and approximately $300 million in cash compensation, to employees of the
acquired operations over future periods. In connection with this agreement, the
Corporation recorded compensation expense of $57 million in 1999 and $94 million
in 1998. Since this acquisition was accounted for under the purchase method of
accounting, the acquisition has been included in the accompanying consolidated
financial statements since the acquisition date. Goodwill of approximately $300
million is being amortized on a straight-line basis over twenty five years. In
1999, unrelated to the acquisition, the Corporation recorded compensation
expense of $150 million to establish a defined contribution plan to provide
retention incentives at Robertson Stephens. The establishment of this plan
eliminated the Corporation's remaining obligations under the original agreement
described above.
     On February 20, 1998, the Corporation consummated its acquisition of the
domestic consumer credit card operations of Advanta Corporation. Since this
acquisition was accounted for under the purchase method of accounting, the
acquisition has been included in the accompanying consolidated financial
statements since the acquisition date. The acquisition provided approximately
$11.5 billion of managed credit card receivables, of which approximately $2
billion reside in the accompanying consolidated balance sheet in consumer loans.
A purchased credit card intangible asset of approximately $150 million was
recorded and is being amortized over 6 years. Additionally, goodwill of
approximately $500 million was recorded and is being amortized on a
straight-line basis over fifteen years. Subject to the level of earnings from
these operations, the Corporation may be required to make additional payments of
up to $100 million over 5 years, which, if paid, will be recorded as goodwill.
     On February 10, 1998, the Corporation completed the sale of its 26 percent
minority interest in HomeSide, Inc. (HomeSide). The sale of the minority
interest in HomeSide, an independent mortgage banking company formed in 1996 in
connection with the Corporation's sale of one of its mortgage banking
subsidiaries, resulted in a pre-tax gain of approximately $165 million.
     On February 1, 1998, the Corporation consummated its acquisition of The
Quick & Reilly Group, Inc. (Quick & Reilly), one of the country's largest
discount brokerage firms. The acquisition was accounted for as a pooling of
interests and, as such, the accompanying consolidated financial statements
present the results of operations, financial position and changes in cash flows
of Quick & Reilly and the Corporation as though the companies had operated as a
combined entity for all periods presented. Under the terms of the Quick & Reilly
merger, approximately 44 million of the Corporation's common shares were issued
in exchange for substantially all of the outstanding Quick & Reilly common
shares, by exchanging 1.156 of the Corporation's shares for each outstanding
share of Quick & Reilly.


                                       47
<PAGE>

     On January 30, 1998, the Corporation completed its acquisition of Deutsche
Bank Argentina, S.A. (Deutsche Argentina), a full service bank with
approximately $1 billion of loans and $1.5 billion of deposits, for
approximately $255 million in cash. Goodwill of approximately $127 million was
recorded and is being amortized on a straight-line basis over fifteen years. The
acquisition, which excluded Deutsche Argentina's pension fund, insurance and
investment banking businesses, was accounted for as a purchase. The acquisition
has been included in the accompanying consolidated financial statements since
the acquisition date.
     On December 10, 1997, the Corporation completed its acquisition of Columbia
Management Company (Columbia), a Portland, Oregon-based asset management company
with approximately $21 billion of assets under management. Goodwill of
approximately $466 million was recorded and is being amortized on a
straight-line basis over thirty years. The Corporation may be required to make
additional payments up to $110 million in accordance with an earnout calculation
which, if paid, will be recorded as goodwill. The acquisition was accounted for
under the purchase method of accounting. Accordingly, the Corporation's
consolidated financial statements include Columbia for the periods subsequent to
the acquisition date.
     During 1997, the Corporation sold Option One, a mortgage banking
subsidiary; the Corporate Trust division; a portion of its indirect auto lending
portfolio; and Fidelity Acceptance Corporation (FAC), a consumer finance
subsidiary. The aggregate pre-tax net gain recorded on these sales totaled $243
million.

NOTE 3. SECURITIES

<TABLE>
<CAPTION>
December 31                                            1999                                              1998
                                                    Gross       Gross                                 Gross       Gross
                                    Amortized  Unrealized  Unrealized     Market     Amortized   Unrealized  Unrealized     Market
In millions                              Cost       Gains      Losses      Value          Cost        Gains      Losses      Value
-----------------------------------------------------------------------------------------------------------------------------------
<S>                                    <C>         <C>           <C>     <C>           <C>             <C>          <C>     <C>
SECURITIES AVAILABLE FOR SALE:
  U.S. Treasury and government
    agencies                          $ 2,282      $    -        $ 86    $ 2,196       $ 1,821         $ 24        $  -    $ 1,845
  Mortgage-backed securities           14,157           8         598     13,567        14,166          252          38     14,380
  Other debt securities                 4,850          58          55      4,853         4,188           36          89      4,135
-----------------------------------------------------------------------------------------------------------------------------------
    Total debt securities              21,289          66         739     20,616        20,175          312         127     20,360
-----------------------------------------------------------------------------------------------------------------------------------
  Marketable equity securities            977       1,387          22      2,342           446            7          14        439
  Other equity securities               1,173           -           -      1,173         1,043            -           -      1,043
-----------------------------------------------------------------------------------------------------------------------------------
    Total securities available
       for sale                        23,439       1,453         761     24,131        21,664          319         141     21,842
-----------------------------------------------------------------------------------------------------------------------------------
SECURITIES HELD TO MATURITY:
  State and municipal                   1,053           1           1      1,053         1,056            5           -      1,061
  U.S. Treasury and government
     agencies                              15           -           -         15           307            4           -        311
  Mortgage-backed securities                -           -           -          -           139            1           -        140
  Other debt securities                    13           -           -         13            25            -           -         25
-----------------------------------------------------------------------------------------------------------------------------------
    Total securities held to maturity   1,081           1           1      1,081         1,527           10           -      1,537
-----------------------------------------------------------------------------------------------------------------------------------
Total securities                      $24,520      $1,454        $762    $25,212       $23,191         $329        $141    $23,379
===================================================================================================================================
</TABLE>

At December 31, 1999, $4.5 billion of securities were pledged to secure public
deposits, securities sold under agreements to repurchase, and for other
purposes, compared with $6.9 billion at December 31, 1998.
     Proceeds from sales of available for sale securities during 1999, 1998 and
1997 were $9 billion, $15 billion and $8 billion, respectively. Gross gains of
$89 million and gross losses of $28 million were realized on those sales in
1999, gross gains of $165 million and gross losses of $28 million were realized
on those sales in 1998, and gross gains of $139 million and gross losses of $26
million were realized on those sales in 1997. In addition, the Corporation
recognized losses of $54 million in 1999 and $22 million in 1998 resulting from
the write-down of certain securities available for sale which experienced a
decline in value that was deemed other than temporary. The above amounts for
each year exclude principal investing revenues, which are included in capital
markets revenue.
     The carrying values, by contractual maturity, of debt securities held to
maturity and securities available for sale are shown in the following tables.
Actual maturities will differ from contractual maturities because borrowers may
have the right to call or prepay obligations with or without call or prepayment
penalties.


                                       48
<PAGE>


Maturities of Securities Available for Sale

December 31, 1999          Within   1 to 5  5 to 10    After 10
Dollars in millions        1 Year    Years    Years       Years     Total
---------------------------------------------------------------------------
Carrying value:
  U.S. Treasury and
     government
     agencies               $ 311   $1,121    $ 764     $   ---    $2,196
  Mortgage-backed
     securities                 3      120    1,898      11,546    13,567
  Other debt
     securities               802    2,807      961         283     4,853
---------------------------------------------------------------------------
Total debt securities      $1,116   $4,048   $3,623     $11,829   $20,616
---------------------------------------------------------------------------
Percent of total
  debt securities            5.41%   19.64%   17.57%      57.38%      100%
Weighted average
  yield(a)                   8.09     9.06     6.54        6.52      7.10
---------------------------------------------------------------------------
Amortized cost             $1,116   $4,039   $3,828     $12,306   $21,289
===========================================================================

Maturities of Securities Held to Maturity

December 31, 1999          Within   1 to 5  5 to 10    After 10
Dollars in millions        1 Year    Years    Years       Years     Total
---------------------------------------------------------------------------
Carrying value:
  U.S. Treasury and
     government
     agencies               $ ---      $15    $ ---        $---      $ 15
  Mortgage-backed
     securities               ---      ---      ---         ---       ---
  State and municipal         978       55       16           4     1,053
  Other debt securities       ---        4        9         ---        13
---------------------------------------------------------------------------
Total debt securities        $978      $74     $ 25          $4    $1,081
---------------------------------------------------------------------------
Percent of total
  debt securities           90.47%    6.85%    2.31%        .37%      100%
Weighted average
  yield(a)                   5.57     7.75     8.32        5.69      5.74
---------------------------------------------------------------------------
Market value                 $977      $75     $ 26          $3    $1,081
===========================================================================
(a)A tax-equivalent adjustment has been included in the calculations
   of the yields to reflect this income as if it had been fully taxable.
   The tax-equivalent adjustment is based upon the applicable federal
   and state income tax rates.

NOTE 4. LOANS AND LEASES

<TABLE>
<CAPTION>
December 31                                                   1999          1998          1997          1996          1995
In millions
-----------------------------------------------------------------------------------------------------------------------------
<S>                                                       <C>           <C>           <C>           <C>            <C>
Domestic:
  Commercial and industrial                               $ 55,184      $ 54,447      $ 48,239      $ 42,247       $36,095
  Commercial real estate:
    Construction                                             1,659         1,301         1,162         1,358         1,184
    Interim/permanent                                        6,286         6,875         7,740         8,307         7,193
  Residential real estate                                   10,881        11,243        12,589        11,232        15,749
  Consumer                                                  20,004        18,546        19,027        23,413        18,862
  Lease financing(a)                                        10,933         5,750         5,013         4,140         3,557
-----------------------------------------------------------------------------------------------------------------------------
      Total domestic loans and leases, net of unearned
        income                                             104,947        98,162        93,770        90,697        82,640
-----------------------------------------------------------------------------------------------------------------------------
International:
  Commercial                                                11,855        11,126        10,817         8,920         7,799
  Consumer                                                   2,898         2,806         1,958         1,305           997
-----------------------------------------------------------------------------------------------------------------------------
Total international loans and leases, net of unearned
  income                                                    14,753        13,932        12,775        10,225         8,796

-----------------------------------------------------------------------------------------------------------------------------
Total loans and leases, net of unearned income(b)         $119,700      $112,094      $106,545      $100,922       $91,436
=============================================================================================================================
</TABLE>
(a)The Corporation's leases consist principally of full-payout, direct financing
   leases. The Corporation's investment in leveraged leases totaled $2.2 billion
   for 1999. For federal income tax purposes, the Corporation has the tax
   benefit of depreciation on the entire leased unit and interest on the
   long-term debt. Deferred taxes arising from leveraged leases totaled $1.7
   billion in 1999. Future minimum lease payments to be received are $2.49
   billion, 2000; $1.87 billion, 2001; $1.42 billion, 2002; $1.06 billion, 2003;
   $709 million, 2004; $3.38 billion, 2005 and thereafter.
(b)Net of unearned income of $2.7 billion, $1.8 billion, $1.4 billion, $1.2
   billion and $759 million, at December 31, 1999, 1998, 1997, 1996 and 1995,
   respectively.


                                       49
<PAGE>


NOTE 5. RESERVE FOR CREDIT LOSSES

Year ended December 31             1999    1998    1997
In millions
-------------------------------------------------------
Balance at beginning of year     $2,306  $2,144  $2,371
Provision charged to income         933     850     522
Loans and leases charged off     (1,186) (1,050)   (880)
Recoveries of loans and leases
   charged off                      290     216     225
Acquisitions/divestitures/other     145     146     (94)
-------------------------------------------------------
Balance at end of year           $2,488  $2,306  $2,144
=======================================================

"Acquisitions/Divestitures/Other" primarily related to the acquisition of Sanwa
in 1999, the acquisitions of credit card receivables and Deutsche Argentina in
1998 and the sale of FAC in 1997.

NOTE 6. NONPERFORMING ASSETS (NPAS)

December 31           1999   1998   1997    1996   1995
Dollars in millions
-------------------------------------------------------
Nonperforming loans
  and leases:
    Current or less than
      90 days
      past due        $359   $220   $233  $  280   $174
    Noncurrent         436    420    479     818    639
    Other real estate
       owned (OREO)     46     44     60      77    128
-------------------------------------------------------
Total NPAs(a)         $841   $684   $772  $1,175   $941
-------------------------------------------------------
NPAs as a percent
  of outstanding loans,
  leases and OREO      .70%   .61%   .72%   1.16%  1.03%
-------------------------------------------------------
Accruing loans and
  leases contractually
  past due 90 days or
  more                $320   $275   $233  $  288   $214
=======================================================
(a)Excludes $237 million, $46 million, $214 million, $265 million and $317
   million of NPAs classified as held for sale by accelerated disposition at
   December 31, 1999, 1998, 1997, 1996 and 1995, respectively.

The following table sets forth the status of impaired loans, which are primarily
commercial and commercial real estate loans on nonaccrual status:

Impaired Loans

December 31                           1999    1998
In millions
---------------------------------------------------
Impaired loans with a reserve         $512    $297
Impaired loans without a reserve        60     114
---------------------------------------------------
Total impaired loans                  $572    $411
---------------------------------------------------
Reserve for impaired loans (a)        $163     $76
---------------------------------------------------
Average balance of impaired loans
  during the year ended December 31   $449    $439
===================================================
(a)The reserve for impaired loans is part of the Corporation's overall reserve
     for credit losses.

Substantially all of the impaired loans presented above were on nonaccrual
status and the amount of interest income recognized on impaired loans was not
significant. The Corporation had no significant outstanding commitments to lend
additional funds to customers whose loans have been placed on nonaccrual status
or the terms of which have been modified.

NOTE 7. MORTGAGE SERVICING RIGHTS

Year ended December 31          1999     1998    1997
In millions
-------------------------------------------------------
Balance at beginning of year  $1,405   $1,768  $1,566
Additions                      1,370      803     586
Sales                            (40)     (66)    (20)
Deferred hedge loss/(gain)       947     (667)   (116)
Amortization/Impairment charge  (357)    (433)   (248)
-------------------------------------------------------
Balance at end of year         $3,325  $1,405  $1,768
=======================================================

Various interest rate instruments, which are designated as hedges of MSRs, are
used to manage potential MSR impairment. Changes in fair value of the hedges are
recorded as adjustments to the carrying value of the MSRs and related hedges.
During 1999 and 1998, net hedge losses of $947 million and net hedge gains of
$667 million, respectively, were deferred and recorded as adjustments to the
carrying value of the MSRs and the related hedges. The aggregate fair value of
the Corporation's MSRs was approximately $3.5 billion as of December 31, 1999.
The level of amortization was consistent with 1998, excluding a $75 impairment
charge recorded in 1998. See Note 17 for more information on MSR risk
management.

NOTE 8. MERGER- AND RESTRUCTURING-RELATED CHARGES

In 1999, the Corporation recorded $850 million of merger- and
restructuring-related charges in connection with its merger with BankBoston,
composed of $383 million of merger-related charges and $467 million of
restructuring charges. In addition to the merger- and restructuring-related
charges, the Corporation incurred $102 million of integration costs. These
integration costs, which are expensed as incurred, resulted from the merger
integration process the Corporation began in the fourth quarter of 1999 and
expects to complete by the end of 2000. The merger- and restructuring-related
charges and merger integration costs were included in noninterest expense in the
accompanying consolidated statements of income and allocated to All Other for
line of business reporting purposes.
    The merger- and restructuring-related charges and projected integration
costs were developed through an extensive process involving key managers in the
affected business lines. Accounting and finance personnel and external experts,
such as actuaries and consultants, reviewed the plan with executive management
and the Corporation's Board of Directors before recording these charges in the
fourth quarter of 1999.
     The following table discloses information about the merger- and
restructuring-related charges and integration costs.


                                       50
<PAGE>

In millions
---------------------------------------------------------------
Merger charges
  Personnel                                      $233
  Transaction costs/other                         150
---------------------------------------------------------------
     Total merger charges                                 $383
---------------------------------------------------------------
Restructuring charges
  Personnel                                       357
  Technology and operations                        77
  Facilities                                       28
  Other                                             5
---------------------------------------------------------------
     Total restructuring charges                           467
---------------------------------------------------------------
Total merger- and restructuring-related charges           $850
---------------------------------------------------------------
Integration costs                                          102
---------------------------------------------------------------
Total                                                     $952
===============================================================

MERGER-RELATED CHARGES

The Corporation's merger-related charges of $383 million related to costs
incurred as a direct result of the merger, with $233 million related to
personnel and $150 million related to transaction costs and other merger-related
expenses. Personnel-related costs included $87 million related to contractual
arrangements for key executives, $36 million related to announced benefit
adjustments effected as a result of changes to conform Fleet and BankBoston
benefit plans and $110 million related to incentive compensation plans,
resulting from change in control provisions in these plans. Transaction
costs/other principally related to investment banking, legal and accounting
fees, as well as community-based commitments resulting from the merger.
Substantially all of the transaction costs were paid by December 31, 1999.

RESTRUCTURING-RELATED CHARGES

The Corporation's restructuring-related charges of $467 million resulted from a
restructuring plan that management committed to and communicated to employees in
1999 in connection with its integration of the combining companies. Of the $467
million charge, $357 million related to personnel, $77 million related to
technology and operations, $28 million related to facilities and $5 million
related to other restructuring expenses. Management expects to fully implement
the restructuring plan in 2000.
     Personnel-related costs of $357 million related to severance, which may be
paid in a lump sum or over a defined period, and benefit program changes and
outplacement services for approximately 4,000 employees to be terminated in
connection with the restructuring, principally as a result of duplicate
functions within the combined company. Of the total employees to be terminated,
approximately 14% are in Global Banking and Financial Services; approximately
15% are in Commercial and Retail Banking; approximately 1% are in the National
Consumer Group; and the remaining 70% are in support units. Substantially all of
the affected employees will be notified by September 30, 2000. The Corporation
anticipates that approximately 78% of terminated employees will be leaving the
Corporation throughout the first nine months of 2000, and that the remaining
employees will leave the Corporation by December 31, 2000. As of December 31,
1999, $27 million in personnel benefits had been paid and approximately 775
employees had been terminated and left the Corporation.
     Technology and operations costs of $77 million included $37 million of
liabilities incurred for contract cancellation penalties resulting from
duplicate or incompatible systems, and $40 million of write-offs of certain
capitalized assets, including business projects in process that will not be
completed by the Corporation, and losses incurred from the write-off of computer
hardware and software held for disposition. As of December 31, 1999, $13 million
in contract cancellation penalties had been paid, and all of the assets written
off were taken out of service.
     Facilities charges of $28 million represent the present value of future
lease obligations and lease cancellation penalties recorded in connection with
vacating duplicate headquarters, banking operation facilities and branch
offices.
     The following table discloses activity in the restructuring-related accrual
during the year ended December 31, 1999.

Restructuring Accrual Activity

In millions

===========================================================
Restructuring charges recorded                    $467
Cash payments                                      (40)
Noncash write-downs                                (40)
-----------------------------------------------------------
Balance at December 31, 1999                      $387
===========================================================

INTEGRATION COSTS

The Corporation's integration costs, which will be expensed as incurred, include
the costs of converting duplicate computer systems, training and relocation of
employees and departments, consolidation of facilities and customer
communications. Certain assets, principally computer hardware and software,
banking operations and administrative facilities, will be used during 2000 until
the integration of computer systems and banking operations has been completed,
and will then be disposed. Approximately $39 million of the total integration
costs incurred in 1999 related to the incremental depreciation on these assets,
which was calculated based on the assets' shortened useful lives, over the
depreciation that would otherwise have been recorded.


                                       51
<PAGE>


1998 MERGER- AND RESTRUCTURING-RELATED CHARGES

In 1998, the Corporation recorded $138 million of merger- and
restructuring-related charges, composed of $59 million of merger-related charges
and $79 million of restructuring-related charges. These charges resulted from
the Corporation's acquisitions of Quick & Reilly and the domestic consumer
credit card operations of Advanta, as well as a realignment of its Asian
operations and reductions in staff in its Emerging Market Sales, Trading and
Research unit. The merger-related charges were composed of professional fees
pertaining to investment banking, legal and accounting services,
personnel-related costs, including retention payments, and costs related to
system conversions. The restructuring-related charges were composed of personnel
costs such as employee severance and outplacement assistance, facilities
charges, including costs of terminating lease obligations, and asset write-offs
resulting primarily from the closing of offices in India, Japan, the Philippines
and Taiwan. At December 31, 1999, substantially all of the restructuring-related
charges had been paid.


NOTE 9. SHORT-TERM BORROWINGS


<TABLE>
<CAPTION>
                                                                    Securities
                                                       Federal      Sold Under             Other             Total
                                                         Funds   Agreements to        Short-Term        Short-Term
                                                     Purchased      Repurchase        Borrowings        Borrowings
Dollars in millions
----------------------------------------------------------------------------------------------------------------------
<S>                 <C>                                 <C>             <C>               <C>              <C>
1999
Balance at December 31                                  $4,134          $5,395            $8,577           $18,106
Highest balance at any month-end                         4,334          13,543            12,492            30,369
Average balance for the year                             3,430          10,172             9,507            23,109
Weighted average interest rate as of December 31          2.70%           3.01%             6.91%             4.79%
Weighted average interest rate paid for the year          5.06            4.63              6.16              5.32
----------------------------------------------------------------------------------------------------------------------
1998
Balance at December 31                                  $3,953          $5,744           $ 9,479           $19,176
Highest balance at any month-end                         5,649           7,642            16,034            29,325
Average balance for the year                             5,043           5,380            11,246            21,669
Weighted average interest rate as of December 31          4.53%           4.31%             6.11%             5.25%
Weighted average interest rate paid for the year          5.48            4.65              6.51              5.81
----------------------------------------------------------------------------------------------------------------------
1997
Balance at December 31                                  $4,537          $4,419           $10,268           $19,224
Highest balance at any month-end                         6,014           5,200            11,617            22,831
Average balance for the year                             4,394           4,686             8,047            17,127
Weighted average interest rate as of December 31          5.88%           4.96%             6.59%             6.07%
Weighted average interest rate paid for the year          6.05            4.90              6.92              6.14
----------------------------------------------------------------------------------------------------------------------
</TABLE>


Federal funds purchased and securities sold under agreements to repurchase
generally mature within 30 days of the transaction date. The Corporation
generally maintains control of the securities in repurchase transactions.
   Other short-term borrowings generally mature within 90 days, although
commercial paper may have a term of up to 270 days. Total credit facilities
available at December 31, 1999 and 1998 were $1.3 billion, with no amount
outstanding at either year-end.


                                       52
<PAGE>


NOTE 10. LONG-TERM DEBT

December 31                                     1999    1998
Dollars in millions            Maturity Date
-------------------------------------------------------------
Senior notes and debentures:
Parent company:
  Floating-rate MTNs               1999-2005  $2,380  $1,460
  Fixed-rate MTNs 6.125%-6.849%    1999-2005     395      95
  7.25% notes                           1999       -     200
  7.125% notes                          2000     250     250
  Other                                 2013       1       1
-------------------------------------------------------------
Total parent company                           3,026   2,006
-------------------------------------------------------------
Affiliates:
  FHLB borrowings                  1999-2019     303     238
  Floating-rate notes              1999-2039  12,032   2,987
  Fixed-rate notes                 1999-2012   1,290   1,034
  Other                            1999-2026     168      67
-------------------------------------------------------------
Total affiliates                              13,793   4,326
-------------------------------------------------------------
      Total senior notes and
        debentures                            16,819   6,332
-------------------------------------------------------------
Subordinated notes and debentures:
Parent company:
  7.625%-9.85% subordinated notes       1999       -     450
  Floating-rate subordinated notes      2001     186     186
  9.00%-9.90% subordinated notes        2001     325     325
  6.875%-7.20% subordinated notes       2003     400     400
  6.625%-8.125% subordinated notes      2004     549     549
  6.625% subordinated notes             2005     350     349
  7.125% subordinated notes             2006     300     300
  8.625% subordinated notes             2007     107     107
  6.375%-6.50% subordinated notes       2008     500     500
  7.375% subordinated notes             2009     500       -
  7.00%-7.75% subordinated MTNs    2011-2013     320     320
  6.70%-6.875% subordinated notes       2028     750     750
-------------------------------------------------------------
Total parent company                           4,287   4,236
-------------------------------------------------------------
Affiliates:
  8.375% subordinated notes             2002     200     200
  8.00% subordinated notes              2004     199     199
  8.625% subordinated notes             2005     250     250
  7.375% subordinated notes             2006     200     200
  6.50%-7.00% subordinated notes        2007     397     397
  6.375% subordinated notes             2008     748     748
  5.75% subordinated notes              2009     400       -
-------------------------------------------------------------
Total affiliates                               2,394   1,994
-------------------------------------------------------------
        Total subordinated notes and
           debentures                          6,681   6,230
-------------------------------------------------------------
Company-obligated mandatorily redeem-
  able trust securities of
  capital trusts(a)                            1,849   1,849
-------------------------------------------------------------
Total long-term debt                         $25,349 $14,411
=============================================================
(a)See trust securities on the following page.

The subordinated notes all provide for single principal payments at maturity,
with the exception of $186 million of floating-rate subordinated notes due 2001
and $320 million of subordinated medium-term notes (MTNs). The subordinated MTNs
are callable as follows: $100 million in 2000, $170 million in 2001 and $50
million in 2002. The floating-rate subordinated notes due 2001 are currently
callable on any interest payment date. All of the parent company fixed-rate
senior notes pay interest semiannually, provide for single principal payments
and are not redeemable prior to maturity.
   During 1999, the Corporation issued $1.2 billion of senior floating-rate MTNs
due 2000 through 2002, $300 million of 6.125% senior fixed-rate notes due 2002
and $500 million of 7.375% subordinated notes.
   The banking subsidiaries issued $8.6 billion of senior fixed- and
floating-rate bank notes during 1999, including $1 billion in the Euro market.
The fixed rates range from 5.59% to 6.33%. The floating-rate bank notes pay
interest at rates tied to the one-month or three-month London Interbank Offered
Rate (LIBOR), reset monthly or quarterly, the Federal Funds rate, reset daily,
and the prime rate, reset daily. During 1999, the banking subsidiaries also
issued $400 million of 5.75% subordinated notes due 2009.
   As part of its interest rate risk management process, the Corporation uses
interest rate swaps to modify the repricing and maturity characteristics of
certain long-term debt. These interest rate risk management activities are
discussed in greater detail in Note 17.
   The aggregate payments required to retire long-term debt are: $5.9 billion in
2000; $5.9 billion in 2001; $3.7 billion in 2002; $879 million in 2003; $1.8
billion in 2004; $765 million in 2005; and $6.4 billion thereafter.
   The Corporation currently has an effective shelf registration statement filed
with the Securities and Exchange Commission (the SEC), providing for the
issuance of common and preferred stock or trust preferred securities, senior or
subordinated debt securities and other debt securities, with a remaining
availability of $2.4 billion at December 31, 1999.

Trust Securities

The Corporation has nine statutory business trusts, of which the Corporation
owns all of the common securities. These trusts have no independent assets or
operations, and exist for the sole purpose of issuing trust securities and
investing the proceeds thereof in an equivalent amount of junior subordinated
debentures issued by the Corporation.
   The junior subordinated debentures, which are the sole assets of the trusts,
are unsecured obligations of the Corporation, and are subordinate and junior in
right of payment to all present and future senior and subordinated indebtedness
and certain other financial obligations of the Corporation. The principal amount
of subordinated debentures held by each trust equals the aggregate liquidation
amount of its trust securities and its common securities. See Note 22 for the
aggregate amount of subordinated debentures currently outstanding. The
subordinated debentures bear interest at the same rate, and will mature on the
same date, as the corresponding trust securities. The Corporation fully and
unconditionally guarantees each trust's obligations under the trust securities.
The aggregate amount of such trust securities outstanding totaled $1.849 billion
at December 31, 1999 and 1998. A summary of the trust securities issued and
outstanding follows.


                                       53
<PAGE>


<TABLE>
<CAPTION>
                          Amount Outstanding                                   Earliest               Distribution      Liquidation
                               (In millions)       Original                  Prepayment      Stated        Payment    reference per
December 31                    1999     1998     Issue Date           Rate  Option Date    Maturity      Frequency   Trust Security
===================================================================================================================================
<S>                           <C>      <C>         <C>       <C>             <C>         <C>         <C>                     <C>
BankBoston Capital Trust I    $ 250    $ 250       11/26/96          8.25%   12/15/2006  12/15/2026  semi-annually           $1,000
Fleet Capital Trust I            84       84         2/4/97          8.00%    4/15/2001   2/15/2027      quarterly               25
BankBoston Capital Trust II     250      250       12/10/96          7.75%   12/15/2006  12/15/2026  semi-annually            1,000
Fleet Capital Trust II          250      250       12/11/96          7.92%   12/15/2006  12/11/2026  semi-annually            1,000
BankBoston Capital Trust III    248      248         6/4/97   LIBOR + .75%    6/15/2007   6/15/2027      quarterly            1,000
Fleet Capital Trust III         120      120        1/29/98          7.05%    3/31/2003   3/31/2028      quarterly               25
BankBoston Capital Trust IV     247      247         6/8/98   LIBOR + .60%    6/08/2003   6/08/2028      quarterly            1,000
Fleet Capital Trust IV          150      150        4/28/98          7.17%    3/31/2003   3/31/2028      quarterly               25
Fleet Capital Trust V           250      250       12/18/98  LIBOR + 1.00%   12/18/2003  12/18/2028      quarterly            1,000
-----------------------------------------------------------------------------------------------------------------------------------
Total trust securities       $1,849   $1,849
===================================================================================================================================
</TABLE>

All of the trust securities may be prepaid at the option of the trusts, in whole
or in part, on or after the prepayment option dates listed above. At December
31, 1999, the interest rates on the BankBoston Capital Trust III and IV and
Fleet Capital Trust V floating-rate trust securities were 6.87%, 6.72% and
7.14%, respectively.


NOTE 11. PREFERRED STOCK

The following is a summary of the Corporation's preferred stock outstanding:



<TABLE>
<CAPTION>
December 31                                Stated                                         Earliest   Redemption          Interest
Dollars in millions, except per             Value                   1999         1998   Redemption        Price    Per Depositary
share amounts                           Per Share     Shares Outstanding  Outstanding         Date  Per Share(a)         Share(d)
=================================================================================================================================
<S>                                          <C>     <C>            <C>          <C>     <C>  <C>          <C>                <C>
7.25% Series V perpetual preferred           $250    765,010        $191         $191    4/15/2001         $250               10%
6.75% Series VI perpetual preferred           250    600,000         150          150    4/15/2006          250               20
6.60% Series VII cumulative preferred(b)      250    700,000         175          175    4/01/2006          250               20
6.59% Series VIII noncumulative
  preferred(c)                                250    200,000          50           50   10/01/2001          250               20
9.35% cumulative preferred                    250    500,000         125          125    1/15/2000          250               10
---------------------------------------------------------------------------------------------------------------------------------
Total preferred stock                                               $691         $691
=================================================================================================================================
</TABLE>
(a)Plus accrued but unpaid dividends.
(b)After April 1, 2006, the rate will adjust based on a U.S. Treasury security
   rate.
(c)After October 1, 2006, the rate will adjust based on a U.S. Treasury
   security rate.
(d)Ownership held in the form of depositary shares.

On January 15, 2000, the Corporation redeemed all of the outstanding shares of
its 9.35% cumulative preferred stock at its aggregate carrying value of $125
million.
   Dividends on outstanding preferred stock issues are payable quarterly. All
the preferred stock outstanding has preference over the Corporation's common
stock with respect to the payment of dividends and distribution of assets in the
event of a liquidation or dissolution of the Corporation. Except in certain
circumstances, the holders of preferred stock have no voting rights.

NOTE 12. COMMON STOCK

At December 31, 1999, the Corporation had 915.7 million common shares
outstanding. Shares reserved for future issuance in connection with the
Corporation's stock plans, stock options and outstanding rights and warrants
totaled 107 million. In connection with the merger with BankBoston, shareholders
approved an increase in the authorized shares of the Corporation's common stock
to 2 billion on August 11, 1999. During 1999, the Corporation settled forward
purchase contracts related to the purchase of 12.3 million shares of its common
stock, purchased .6 million shares of its common stock in the open market, and
sold 5.3 million treasury shares to its dividend reinvestment plan and employee
benefit plans, including stock incentive plans. In addition, 22.4 million
treasury shares were retired.
   The following table presents the warrants on the Corporation's common stock
that were outstanding as of December 31, 1999:

Stock Warrants

December 31, 1999                        Exercise  Expiration
Shares in millions               Shares     Price       Date
-------------------------------------------------------------
                                   13.0     $8.83    7/21/01
                                    4.8     21.94    1/27/01
=============================================================

During 1990, the Corporation's Board of Directors declared a dividend of one
preferred share purchase right for each outstanding share of the Corporation's
common stock (adjusted to one-half of a right per share upon the Corporation's
two-for-one common stock split, which was effective during 1998). Under certain
conditions, a right may be exercised to purchase 1/100 of the Corporation's
cumulative participating preferred stock at a price of $50, subject to
adjustment. The rights become exercisable if a party acquires 10% or more (in
the case of certain qualified investors, 15% or more) of the issued and
outstanding shares of the Corporation's common stock, or after the commencement
of a tender or exchange offer for 10% or more of the issued and outstanding
shares. When exercisable under certain conditions, each right would entitle the
holder to receive upon exercise of a right that number of shares of common stock
having a market value of two times the exercise price of the right. The rights
will expire in 2000 and may be redeemed in whole, but not in part, at a price of
$.005 per share at any time prior


                                       54
<PAGE>

to expiration or the acquisition of 10% of the Corporation's common stock.

NOTE 13. EARNINGS PER COMMON SHARE

The following table presents a reconciliation of earnings per common share as of
December 31, 1999, 1998 and 1997:


<TABLE>
<CAPTION>
Year ended December 31                              1999                       1998                        1997
-------------------------------------------------------------------------------------------------------------------------
Dollars in millions, except share and
per share amounts                           Basic       Diluted         Basic       Diluted         Basic       Diluted
-------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>           <C>           <C>           <C>           <C>           <C>
Average shares outstanding            919,347,086   919,347,086   916,122,733   916,122,733   902,441,828   902,441,828
Additional shares due to:
  Stock options                                 -    11,742,926             -    10,648,590             -    10,726,087
  Warrants                                      -    12,437,929             -    12,365,147             -    10,852,678
-------------------------------------------------------------------------------------------------------------------------
Total equivalent shares               919,347,086   943,527,941   916,122,733   939,136,470   902,441,828   924,020,593
-------------------------------------------------------------------------------------------------------------------------
Earnings per share:
  Net income                               $2,038        $2,038       $ 2,324       $ 2,324       $ 2,246       $ 2,246
  Less preferred stock dividends and
  other                                       (56)          (56)          (60)          (60)          (93)          (93)
-------------------------------------------------------------------------------------------------------------------------
Net income available to common
  stockholders                             $1,982        $1,982       $ 2,264       $ 2,264       $ 2,153       $ 2,153
-------------------------------------------------------------------------------------------------------------------------
Total equivalent shares               919,347,086   943,527,941   916,122,733   939,136,470   902,441,828   924,020,593
-------------------------------------------------------------------------------------------------------------------------
Earnings per share                          $2.16         $2.10        $ 2.47        $ 2.41        $ 2.39        $ 2.33
=========================================================================================================================
</TABLE>

Options and warrants to purchase 15,408,054 shares of common stock at exercise
prices between $36.66 and $48.97; 1,322,285 shares of common stock at exercise
prices between $40.21 and $48.97; and 8,237,060 shares of common stock at
exercise prices between $31.88 and $37.02 at December 31, 1999, 1998, and 1997,
respectively, were outstanding but were not included in the computation of
diluted earnings per share because such options and warrants were antidilutive.

NOTE 14. LINE OF BUSINESS INFORMATION

The Corporation is managed through three principal business lines: Global
Banking and Financial Services, Commercial and Retail Banking and the National
Consumer Group. GLOBAL BANKING AND FINANCIAL SERVICES includes Corporate and
Investment Banking, International Banking, Investment Services and Principal
Investing. COMMERCIAL AND RETAIL BANKING includes domestic retail banking to
consumer and small business customers, as well as domestic commercial banking
operations, which includes middle-market lending, asset-based lending, leasing,
cash management, trade finance and government tax processing services. The
NATIONAL CONSUMER GROUP includes Mortgage Banking, Credit Cards and Student Loan
Processing. ALL OTHER includes allocated support units, the management
accounting control units and certain transactions or events not driven by
specific business lines, including merger- and restructuring-related charges and
other costs and gains on sales of businesses. Management accounting control
units include management accounting offsets to transfer pricing, equity and
provision for credit loss allocations. All Other also includes the Corporation's
Treasury function, which is responsible for managing the interest rate risk,
liquidity and wholesale funding needs of the Corporation. The financial
performance of the Corporation's lines of business is monitored by an internal
profitability measurement system. Periodic financial statements are produced and
reviewed by senior management. Within business units, assets, liabilities and
equity are match-funded utilizing similar maturity, liquidity and repricing
information. Additionally, equity, credit loss provision and credit loss
reserves are assigned on an economic basis. The Corporation has developed a
risk-adjusted methodology that quantifies risk types (e.g., credit and operating
risk) within business units and assigns capital accordingly. Provisions for
credit losses and reserves for credit losses are allocated to each business line
based on economic modeling of long-term expected loss rates. Management
reporting methodologies are in place for assigning expenses that are not
directly incurred by businesses, such as overhead, operations and technology
expense. These methodologies are periodically refined and results are restated
to reflect methodological and/or management organization changes. As a result of
the integration of Fleet and BankBoston, business line results are based on the
blended methodologies of both companies. While integration efforts continue,
management reporting methodologies will continue to evolve, and prior period
business line results will be restated accordingly.


                                       55
<PAGE>


The following table presents financial information for the Corporation's lines
of business for 1999, 1998 and 1997, on a fully taxable equivalent basis.
Consolidated net interest income and income taxes include tax-equivalent
adjustments of $57 million, $59 million and $64 million for 1999, 1998 and 1997,
respectively. Information for 1998 and 1997 is presented on a basis consistent
with 1999, and, as such, has been restated for changes in the Corporation's
organizational structure and internal management reporting methodologies
implemented during 1999.


<TABLE>
<CAPTION>
                                    Global Banking                    National
Year ended December 31, 1999         and Financial   Commercial and   Consumer          All   Fleet Boston
In millions                            Services(b)   Retail Banking      Group    Others(a)    Corporation
===========================================================================================================
<S>                                         <C>              <C>         <C>          <C>          <C>
Income Statement Data:
  Net interest income                       $2,012           $4,204      $ 456        $ 127        $ 6,799
  Noninterest income                         4,115            1,581      1,269            9          6,974
-----------------------------------------------------------------------------------------------------------
  Total revenue                              6,127            5,785      1,725          136         13,773
  Provision for credit losses                  303              374        336          (80)           933
  Noninterest expense                        3,678            3,351        971        1,357          9,357
  Income taxes                                 856              834        163         (408)         1,445
-----------------------------------------------------------------------------------------------------------
Net income                                  $1,290           $1,226      $ 255       $ (733)       $ 2,038
-----------------------------------------------------------------------------------------------------------
Balance Sheet Data:
  Average total assets                     $77,860          $70,995    $13,435      $26,489       $188,779
-----------------------------------------------------------------------------------------------------------
Other Financial Data (pre-tax):
Depreciation and amortization                $ 139            $ 259      $ 514        $ 268        $ 1,180
Merger- and restructuring-related charges        -                -          -          850            850
===========================================================================================================

                                    Global Banking                    National
Year ended December 31, 1998         and Financial   Commercial and   Consumer          All   Fleet Boston
In millions                            Services(b)   Retail Banking      Group    Others(a)    Corporation
===========================================================================================================
Income Statement Data:
  Net interest income                      $ 1,752          $ 3,941      $ 549        $ 212        $ 6,454
  Noninterest income                         2,600            1,418        877          386          5,281
-----------------------------------------------------------------------------------------------------------
  Total revenue                              4,352            5,359      1,426          598         11,735
  Provision for credit losses                  237              339        335          (61)           850
  Noninterest expense                        2,625            3,194        841          390          7,050
  Income taxes                                 614              757         98           42          1,511
-----------------------------------------------------------------------------------------------------------
Net income                                   $ 876          $ 1,069      $ 152        $ 227        $ 2,324
-----------------------------------------------------------------------------------------------------------
Balance Sheet Data:
  Average total assets                     $63,525         $ 60,918    $13,148      $32,637       $170,228
-----------------------------------------------------------------------------------------------------------
Other Financial Data (pre-tax):
Depreciation and amortization                $ 111           $  243      $ 545        $ 212        $ 1,111
Merger- and restructuring-related charges        -                -          -          138            138
===========================================================================================================

                                    Global Banking                    National
Year ended December 31, 1997         and Financial   Commercial and   Consumer          All   Fleet Boston
In millions                            Services(b)   Retail Banking      Group    Others(a)    Corporation
===========================================================================================================
Income Statement Data:
  Net interest income                       $1,412          $ 3,950      $ 382        $ 448        $ 6,192
  Noninterest income                         2,057            1,335        485          329          4,206
-----------------------------------------------------------------------------------------------------------
  Total revenue                              3,469            5,285        867          777         10,398
  Provision for credit losses                  189              390        294         (351)           522
  Noninterest expense                        2,007            3,113        505          425          6,050
  Income taxes                                 523              779         29          249          1,580
-----------------------------------------------------------------------------------------------------------
Net income                                   $ 750           $1,003      $  39        $ 454        $ 2,246
-----------------------------------------------------------------------------------------------------------
Balance Sheet Data:
  Average total assets                     $51,211          $58,353     $9,601      $32,721       $151,886
-----------------------------------------------------------------------------------------------------------
Other Financial Data (pre-tax):
Depreciation and amortization                $  72            $ 251      $ 288        $ 183         $  794
Merger- and restructuring-related charges        -                -          -           25             25
===========================================================================================================
</TABLE>
(a) All Other includes net income of the Treasury unit of $210 million in 1999,
    $233 million in 1998 and $168 million in 1997. Average total assets
    allocated to All Other primarily consist of residential mortgage loans and
    securities managed by the Treasury unit.
(b) Includes revenue and net income from international operations, principally
    Argentina and Brazil, of $1.6 billion and $301 million, respectively, in
    1999; $1.3 billion and $217 million, respectively, in 1998; and $912
    million and $141 million, respectively, in 1997. International average
    total assets were $19.7 billion, $18.5 billion and $13.9 billion for
    1999, 1998 and 1997, respectively.


                                       56
<PAGE>

NOTE 15. EMPLOYEE BENEFITS

STOCK INCENTIVE PLANS

The Corporation maintains stock incentive plans for certain employees and for
non-employee directors. The plans provide for the grant of stock options,
restricted stock, stock appreciation rights (SARs) and other stock awards.
   Options to purchase common stock are granted at fair value on the grant date,
generally vest over one- to five-year periods and expire at the end of six to
ten years. On October 1, 1999, all outstanding BankBoston options became fully
vested and exercisable. Options granted to virtually all BankBoston employees in
1996 and 1998 under the Corporation's Shared Opportunities Programs expire in
2002 and 2004, respectively.

<TABLE>
<CAPTION>
Stock Options
December 31                                      1999                           1998                           1997
==================================================================================================================================
                                                         Weighted                       Weighted                       Weighted
                                                          Average                        Average                        Average
                                                         Exercise                       Exercise                       Exercise
                                            Shares          Price          Shares          Price          Shares          Price
==================================================================================================================================
<S>                                     <C>                <C>         <C>                <C>         <C>                <C>
Outstanding at beginning of year        65,144,978         $28.84      40,456,226         $22.88      39,694,483         $18.14
Granted                                 21,466,132          35.44      33,770,232          34.18      12,682,052          31.46
Exercised                               (6,079,648)         24.73      (6,680,787)         19.56      (9,483,747)         15.65
Forfeited                               (3,013,444)         33.58      (2,400,693)         28.95      (2,436,562)         21.50
----------------------------------------------------------------------------------------------------------------------------------
Outstanding at end of year              77,518,018         $30.85      65,144,978         $28.84      40,456,226         $22.88
----------------------------------------------------------------------------------------------------------------------------------
Options exercisable at year-end         51,962,759         $28.27      21,011,951         $21.49      17,260,461         $17.95
==================================================================================================================================
</TABLE>

<TABLE>
<CAPTION>
Stock Options Outstanding and Exercisable
December 31, 1999                                Options Outstanding                    Options Exercisable
===================================================================================================================
                                                         Weighted
                                                          Average        Weighted                       Weighted
                                                        Remaining         Average                        Average
                                            Number    Contractual        Exercise          Number       Exercise
Range of Exercise Prices               Outstanding           Life           Price     Outstanding          Price
===================================================================================================================
<S>   <C>                                <C>            <C>                <C>          <C>               <C>
$ 3 - $18                                4,763,401      3.2 Years          $13.03       4,668,819         $12.95
 19 -  27                               13,639,043      5.4 Years           21.43      12,427,184          21.48
 28 -  36                               29,582,595      7.6 Years           31.10      26,378,385          30.78
 37 -  41                               28,236,536      9.1 Years           37.58       7,790,620          38.30
 42 -  49                                1,296,443      8.6 Years           43.38         697,751          44.55
-------------------------------------------------------------------------------------------------------------------
$ 3 - $49                               77,518,018      7.5 Years          $30.85      51,962,759         $28.27
===================================================================================================================
</TABLE>


Restricted Stock Plan

The Corporation maintains restricted stock plans under which key employees are
awarded shares of the Corporation's common stock, subject to certain vesting
requirements.
   Under the terms of the Corporation's restricted stock awards, employees are
generally required to continue employment with the Corporation for a stated
period after the award in order to become fully vested in the shares awarded.
For certain restricted stock awards, vesting is contingent upon, or will be
accelerated if, certain pre- established performance goals are attained. The
performance periods range from two to five years. The remaining restricted stock
vests over three years. During 1999, 1998 and 1997, grants of 3,430,879 shares;
1,554,713 shares; and 1,180,144 shares, respectively, of restricted stock were
made. As of December 31, 1999, 1998 and 1997, outstanding shares totaled
3,226,668; 2,774,303; and 1,884,925, respectively, with average grant prices of
$36.90, $38.30 and $31.14, respectively. Compensation expense recognized for
restricted stock during 1999, 1998 and 1997 was $56 million, $32 million, and
$20 million, respectively. Restricted stock grants issued to BankBoston
employees prior to the merger, and outstanding on October 1, 1999, vested on
that date. The acceleration of the restricted stock vesting resulted in $56
million of additional compensation expense that was included in the
merger-related charges described in Note 8.
   In 1998, the Corporation implemented an employee stock purchase plan which
allowed eligible BankBoston employees to purchase the Corporation's common
stock, up to certain limits, at the lesser of its fair market value at the
beginning of the specified offering period or 85% of its fair value at the end
of such period. In 1999, 238,687 shares of common stock were issued under the
plan at a price of $30.50.

Pro Forma Fair Value Information

The Corporation adopted Statement of Financial Accounting Standards (SFAS) No.
123, "Accounting for Stock-Based Compensation," in 1996. As permitted by that
standard, the Corporation elected not to adopt the fair value accounting
provisions of the standard and to continue to apply the provisions of Accounting
Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees." Had
compensation expense for the Corporation's stock options and awards been
determined in accordance with the fair value accounting provisions of SFAS No.
123, the Corporation's net income and diluted earnings per share would have been
as follows:


                                       57
<PAGE>


Year ended December 31                 1999    1998     1997
=============================================================
Net income (in          As reported  $2,038  $2,324   $2,246
millions)               Pro forma     1,930   2,271    2,214

Diluted earnings        As reported   $2.10   $2.41    $2.33
  per share             Pro forma      2.00    2.36     2.30
=============================================================

Solely for purposes of providing the disclosures required by SFAS No. 123, the
fair value of each stock option and stock award was estimated on the date of
grant using the Black-Scholes option-pricing model, with the following weighted
average assumptions:

Year ended December 31        1999       1998       1997
===========================================================
Dividend yield                 3.0%       2.9%       2.9%
Volatility                      28         27         25
Risk-free interest rate          6          5          6
Expected option life       5 years    5 years    6 years
===========================================================

     The estimated weighted average grant date fair values per share of stock
options granted and restricted stock granted were as follows:

Year ended December 31       1999       1998      1997
=========================================================
Stock options               $9.20     $ 8.50    $ 8.18
Restricted stock            30.52      34.80     29.78
=========================================================

PENSION AND POSTRETIREMENT BENEFIT PLANS

The Corporation maintains qualified noncontributory, defined benefit pension
plans covering substantially all domestic employees, as well as nonqualified
non-contributory defined benefit plans for certain executives. The qualified
plans are funded in compliance with the Employee Retirement Income Security Act
of 1974 (ERISA) and the Internal Revenue Code of 1986, as amended.
   The Corporation also provides certain postretirement health and life
insurance benefits for eligible retired domestic employees. Postretirement
benefits are accrued over the service lives of the employees.
   The following tables summarize benefit obligation, asset activity, funded
status and expense for the plans:

                                                  Other
                                Pension       Postretirement
                                Benefits         Benefits
                           ----------------------------------
December 31                  1999     1998    1999    1998
In millions
=============================================================
CHANGE IN BENEFIT OBLIGATION
Benefit obligation at
  beginning of year        $1,665   $1,549    $193   $ 208
Service cost                   76       65       2       2
Interest cost                 111      109      13      12
Participant contributions       -        -       5       5
Curtailment (gain)            (10)       -      (9)      -
Settlement loss                 2        -       -       -
Acquisitions                   28        -       -       -
Special termination             8        1       -       -
benefits
Plan amendments                (5)      13       6       -
Benefits paid                (130)    (152)    (26)    (24)
Actuarial loss or (gain)     (217)      80     (15)    (10)
-------------------------------------------------------------
Benefit obligation at end
of year                    $1,528   $1,665    $169   $ 193
-------------------------------------------------------------
CHANGE IN PLAN ASSETS
Fair value of plan assets
  at beginning of year     $2,064   $1,887    $ 35    $ 19
Actual return on plan
  assets                      377      266       7       4
Acquisitions                   20        -       -       -
Employer contributions          8       63      15      31
Participant contributions       -        -       5       8
Benefits paid                (122)    (152)    (20)    (27)
-------------------------------------------------------------
Fair value of plan assets
  at end of year            $2,347  $2,064    $ 42    $ 35
-------------------------------------------------------------
RECONCILIATION OF FUNDED STATUS
Funded status                $819     $399   $(127)  $(158)
Unrecognized actuarial gain  (486)     (46)    (51)    (32)
Unrecognized transition
  (asset) or obligation        (3)      (5)     53     113
Unrecognized prior service
  cost                         (9)      (1)      -       2
-------------------------------------------------------------
Net amount recognized        $321    $ 347  $ (125)  $ (75)
-------------------------------------------------------------
Prepaid pension cost         $443    $ 448  $    -   $  -
Accrued benefit liability,
  net                        (122)    (101)   (125)    (75)
-------------------------------------------------------------
Net amount recognized        $321    $ 347  $ (125)  $ (75)
=============================================================

The projected benefit obligation, accumulated benefit obligation, and fair value
of plan assets for pension plans with accumulated benefit obligations in excess
of plan assets were $203 million, $161 million and $4 million, respectively, as
of December 31, 1999 and $223 million, $160 million and $14 million,
respectively, as of December 31, 1998.


                                       58
<PAGE>


<TABLE>
<CAPTION>
Pension and Postretirement Benefit Expense
                                                         Pension Benefits          Other Postretirement Benefits
                                              -----------------------------------------------------------------------
Year ended December 31                            1999       1998      1997         1999        1998       1997
Dollars in millions
=====================================================================================================================
<S>                                               <C>        <C>       <C>           <C>         <C>        <C>
COMPONENTS OF NET PERIODIC BENEFIT EXPENSE
Service cost                                      $ 76       $ 65      $ 61          $ 2         $ 2        $ 1
Interest cost                                      111        109       104           13          12         16
Expected return on plan assets                    (171)      (171)     (150)          (3)         (2)        (2)
Net amortization and recognized actuarial
 loss or (gain)                                      5          5        (4)           6           7          5
---------------------------------------------------------------------------------------------------------------------
Net periodic benefit expense                       $21       $  8      $ 11          $18        $ 19        $20
---------------------------------------------------------------------------------------------------------------------
ASSUMPTIONS AS OF DECEMBER 31
Discount rate                                     8.00%      6.75%     7.25%        8.00%       6.75%      7.25%
Expected rate of return on plan assets           10.00       9.56      9.56        10.00       10.00      10.00
Rate of compensation increase                     5.00       4.81      4.81
Healthcare cost trend rate                                                          8.50        7.08       7.68
=====================================================================================================================
</TABLE>

The healthcare cost trend rate is projected to decrease gradually over the next
several years to approximately 5.00%, and remain level thereafter. A 1% increase
or decrease in the healthcare cost trend rate assumption does not have a
significant effect on postretirement benefit obligation or expense.
   The BankBoston merger resulted in $63 million in settlement and curtailment
charges related to staffing reductions and change in control provisions which
were initiated during 1999 with $12 million of the charge related to pension
plans and $51 million related to postretirement plans. Part of the
postretirement plan charge related to a plan amendment. The charges were
included in the accompanying consolidated statement of income for the year ended
December 31, 1999, but are excluded from the previous table detailing net
periodic pension and postretirement benefit expense. These 1999 benefit
adjustments were included in the merger-related charges described in Note 8.
   The Corporation maintains defined contribution savings plans covering
substantially all domestic employees. The Corporation's expense for these plans
was $75 million, $71 million and $69 million for 1999, 1998 and 1997,
respectively.

NOTE 16. INCOME TAXES

The components of income before income taxes and income tax expense are
summarized below:

Income Before Income Taxes

Year ended December 31           1999     1998     1997
In millions
========================================================
Income before income taxes:
  Domestic                     $2,841   $3,426   $3,293
  Foreign                         585      350      469
-------------------------------------------------------
Total income before income
  taxes                        $3,426   $3,776   $3,762
========================================================


Income Tax Expense

Year ended December 31        1999     1998     1997
In millions
=====================================================
Current income taxes:
  Federal                    $ 503    $ 893    $ 676
  Foreign:
      Based on income          197      106       67
      Withheld on interest
          and dividends         73       60       38
  State and local              116      183      139
-----------------------------------------------------
Total current income taxes   $ 889   $1,242    $ 920
-----------------------------------------------------
Deferred income taxes:
  Federal                    $ 399    $ 159    $ 469
  State and local              100       51      127
-----------------------------------------------------
Total deferred income
   taxes                     $ 499    $ 210    $ 596
-----------------------------------------------------
Total income tax expense:
  Federal                    $ 902   $1,052   $1,145
  Foreign                      270      166      105
  State and local              216      234      266
-----------------------------------------------------
Applicable income taxes     $1,388   $1,452   $1,516
=====================================================

The income tax expense for the years ended December 31, 1999, 1998 and 1997
varied from the amount computed by applying the statutory income tax rate to
income before income taxes. A reconciliation between the statutory and effective
tax rates follows:

Statutory Rate Analysis

Year ended December 31          1999       1998      1997
============================================================
Tax at statutory rate           35.0%      35.0%     35.0%

Increases (decreases) in
  taxes resulting from:
  State and local income taxes,
    net of federal income tax
    benefit                      4.1        4.0       4.6
  Non-creditable foreign taxes   ---         .5        .6
  Goodwill amortization          1.7        1.3       1.4
  Tax-exempt income              (.7)       (.7)      (.7)
  Other, net                      .4       (1.6)      (.6)
------------------------------------------------------------
Effective tax rate              40.5%      38.5%     40.3%
============================================================


                                       59
<PAGE>


Significant components of the Corporation's net deferred tax liability as of
December 31, 1999 and 1998 are presented in the following table:

Net Deferred Tax Liability

December 31                            1999       1998
In millions
=======================================================
Deferred tax assets:
  Reserve for credit losses           $ 745      $ 840
  Expenses not currently deductible     519        179
  Employee benefits                     286        210
  Other                                 469        333
-------------------------------------------------------
     Total gross deferred tax assets  2,019      1,562
       Less: valuation allowance         30         23
-------------------------------------------------------
     Total gross deferred tax assets $1,989     $1,539
-------------------------------------------------------
Deferred tax liabilities:
  Lease financing                    $2,279     $1,764
  Mortgage banking                      508        169
  Unrealized gain on securities
      available for sale                362         71
  Other                                 445        408
-------------------------------------------------------
     Total gross deferred tax
       liabilities                   $3,594     $2,412
-------------------------------------------------------
Net deferred tax liability           $1,605      $ 873
=======================================================

The Corporation has evaluated the available evidence supporting the future
realization of its gross deferred tax assets of $1,989 million and $1,539
million at December 31, 1999 and 1998, respectively, including the amount and
timing of future taxable income, and has determined that it is more likely than
not that the assets will be realized. Given the nature of state tax laws, the
Corporation believes that uncertainty remains concerning the realization of tax
benefits in various state jurisdictions. The Corporation recorded cumulative
state tax benefits, net of federal taxes, of $112 million and $75 million at
December 31, 1999 and 1998, respectively. State valuation reserves of $30
million and $23 million have been established at December 31, 1999 and 1998,
respectively.

NOTE 17. OFF-BALANCE SHEET FINANCIAL INSTRUMENTS

TRADING ACTIVITIES. All of the Corporation's trading positions are carried at
fair value, with realized and unrealized gains and losses reflected in trading
profits and commissions, a component of capital markets revenue. The following
table represents the notional, or contractual, amount of the Corporation's
off-balance sheet interest rate, foreign exchange and equity trading instruments
and related credit exposure:

Trading Instruments with Off-Balance Sheet Risk

                            Contract or
                              Notional             Credit
                               Amount             Exposure
December 31                 1999        1998     1999     1998
In millions
===============================================================
Interest rate contracts   $127,584   $106,610   $1,685    $829
Foreign exchange
  contracts                 91,378     57,927    1,846   1,319
Equity contracts             2,400        ---      402     ---
===============================================================

Notional principal amounts are a measure of the volume of agreements transacted,
but the level of credit exposure is significantly less. The amount of credit
exposure can be estimated by calculating the cost to replace, on a present value
basis and at current market rates, all profitable contracts outstanding at
year-end. Credit exposure disclosures relate to accounting losses that would be
recognized if the counterparties completely failed to perform their obligations.
To manage its level of credit exposure, the Corporation deals with
counterparties of good credit standing, establishes counterparty credit limits,
in certain cases has the ability to require securities collateral, and enters
into netting agreements whenever possible.
   The amounts disclosed below represent the end-of-period fair values of
derivative financial instruments held or issued for trading purposes and the
average aggregate fair values during 1999 for those instruments:

Trading Instruments

                         Fair  Value    Average
December 31, 1999          (Carrying       Fair
In millions                  Amount)      Value
=================================================
Interest rate contracts:
  Assets                      $1,685     $1,069
  Liabilities                 (1,468)    (1,009)
Foreign exchange contracts:
  Assets                      $1,846     $1,337
  Liabilities                 (1,750)    (1,373)
Equity contracts:
  Assets                       $ 402     $  114
  Liabilities                   (155)       (73)
=================================================

RISK MANAGEMENT ACTIVITIES. The Corporation's principal objective in holding or
issuing derivatives for purposes other than trading is the management of
interest rate and currency risk.
   The major source of the Corporation's non-trading U.S. denominated interest
rate risk is the difference in the repricing characteristics of the
Corporation's core banking assets and liabilities - loans and deposits. This
difference, or mismatch, is a risk to net interest income. In managing net
interest income, the Corporation uses interest rate swaps to offset the general
asset sensitivity of the core bank. Additionally, the Corporation uses interest
rate swaps to offset basis risk, including the specific exposure to changes in
prime interest rates.
   A second major source of the Corporation's non-trading U.S. dollar
denominated interest rate risk is the sensitivity of its MSRs to prepayments. A
mortgage borrower has the option to prepay a mortgage loan at any time. When
mortgage interest rates decline, borrowers have a greater incentive to prepay
mortgage loans through a refinancing. To mitigate the risk of declining
long-term interest rates, increased mortgage prepayments, and the potential
impairment of MSRs, the Corporation uses a variety of risk management
instruments, including interest rate swaps, caps and floors, options on swaps,
and exchange-traded options on Treasury bond and note futures. These instruments
gain value as interest rates decline, mitigating the impairment of MSRs.
Decreases in the value of these instruments and related cash flows aggregating
$947 million were recorded as adjustments to the carrying value of MSRs during
1999.
   The Corporation's non-U.S. dollar denominated assets and liabilities are
exposed to interest rate and foreign exchange rate risks. The majority of the
Corporation's non-


                                       60
<PAGE>

U.S. dollar denominated interest rate and foreign exchange rate risk exposure
stems from its operations in Latin America, primarily Argentina and Brazil.
Interest rate risk is managed through the use of interest rate swap instruments.
Foreign exchange rate risk is managed through the use of foreign currency spot,
forward, futures, option and swap contracts. The primary risks in these
transactions arise from the exposure to changes in foreign currency exchange
rates and the ability of counterparties to meet the terms of those contracts.
   The following table presents the notional amount and fair value of risk
management instruments at December 31, 1999 and 1998:

Risk Management Instruments

December 31                        1999                  1998
                           Notional     Fair     Notional     Fair
In millions                 Amount      Value    Amount       Value
===================================================================
INTEREST RATE RISK
  MANAGEMENT INSTRUMENTS:
  Domestic:
    Receive fixed/pay
     variable               $18,806     $(388)    $16,768     $ 354
    Pay fixed/receive
     variable                    22         -         303         -
    Basis swaps               3,172         -       3,137       (29)
  International:
    Interest rate swaps       1,202       (19)      2,985       (22)
    Futures and forwards        523         -         734         -
    Interest rate options
     purchased                  337        32       2,411        89
    Interest rate options
     written                    337       (13)      1,911       (66)
FOREIGN EXCHANGE RISK
   MANAGEMENT INSTRUMENTS:
  Swaps                       5,000      (124)          -         -
  Spot and forward
   contracts                  1,764       (13)      3,469        13
  Options purchased               -         -          68         -
  Futures                       361         -           -         -
MORTGAGE BANKING RISK
  MANAGEMENT INSTRUMENTS:
  Receive fixed/pay
   variable, P.O. swaps       5,327      (195)      7,011        83
  Futures                       330       (12)        730        (5)
  Interest rate floors and
   options on swaps          34,810       118      39,560       517
  Interest rate caps and
   cap corridors             10,725       284      14,759        68
  Call options purchased        960         2       3,150        27
-------------------------------------------------------------------
Total risk management
instruments                 $83,676     $(328)    $96,996    $1,029
===================================================================

Interest rate swap agreements involve the exchange of fixed- and variable-rate
interest payments based upon a notional principal amount and maturity date.
Interest rate basis swaps involve the exchange of floating-rate interest
payments based on various indices, such as U.S. Treasury bill rates and LIBOR.
In a purchased interest rate floor agreement, cash interest payments are
received only if current interest rates fall below a predetermined interest
rate. Purchased or sold interest rate cap agreements are similar to interest
rate floor agreements, except that cash interest payments are received or made
only if current interest rates rise above predetermined interest rates. Options
on swap agreements provide the holder the right to enter into an interest rate
swap at a predetermined rate and time in the future.
   The Corporation's interest rate risk management instruments had credit
exposure of $96 million at December 31, 1999, versus $566 million at December
31, 1998. The Corporation's foreign exchange rate risk management instruments
had credit exposure of $124 million at December 31, 1999, versus $35 million at
December 31, 1998. The Corporation's mortgage banking risk management
instruments had credit exposure of $175 million at December 31, 1999, versus
$349 million at December 31, 1998. The periodic net settlement of interest rate
risk management instruments is recorded as an adjustment to net interest income.
As of December 31, 1999, the Corporation had net deferred income of $15.6
million related to terminated interest rate swap contracts, which will be
amortized over the remaining life of the underlying terminated contracts of
approximately 7 years.

Other Financial Instruments

                                         Contract or
                                       Notional Amount
December 31                            1999      1998
In millions
=========================================================
Commitments to extend credit:
  Commercial and industrial loans     $69,936    $64,825
  Commercial real estate                3,367      2,940
  Credit card lines                    50,360     55,203
  Home equity lines                     5,359      5,810
  Other unused commitments              4,824      5,130
  Residential mortgages                 1,098      3,773
---------------------------------------------------------
Total commitments to extend credit   $134,944   $137,681
Letters of credit, financial
  guarantees and foreign office
  guarantees (net of
  participations)                     $12,974    $12,238
Commitments to sell loans               2,130      6,069
Recourse on assets sold                   994        488
=========================================================

Commitments to extend credit are agreements to lend to customers in accordance
with contractual provisions. These commitments usually are for specific periods
or contain termination clauses and may require the payment of a fee. The total
amounts of unused commitments do not necessarily represent future cash
requirements, in that commitments often expire without being drawn upon.
   Letters of credit and financial guarantees are agreements whereby the
Corporation guarantees the performance of a customer to a third party.
Collateral is required to support letters of credit in accordance with
management's evaluation of the creditworthiness of each customer. The credit
exposure assumed in issuing letters of credit is essentially equal to that in
other lending activities. Management does not anticipate any significant losses
as a result of these transactions.
   Commitments to sell loans have off-balance sheet market risk to the extent
that the Corporation does not have available loans to fill those commitments.
This would require the Corporation to purchase loans in the open market.

NOTE 18. FAIR VALUES OF FINANCIAL INSTRUMENTS

Fair value estimates are made as of a specific point in time based on the
characteristics of the financial instruments and relevant market information.
Where available, quoted market prices are used. In other cases, fair values are
based on estimates using present value or other valuation techniques. These
techniques involve uncertainties and are significantly affected by the
assumptions used and judgments made regarding risk characteristics of various

                                       61

<PAGE>

financial instruments, discount rates, estimates of future cash flows, future
expected loss experience and other factors. Changes in assumptions could
significantly affect these estimates and the resulting fair values. Derived fair
value estimates cannot necessarily be substantiated by comparison to independent
markets and, in many cases, could not be realized in an immediate sale of the
instrument. In addition, because of differences in methodologies and assumptions
used to estimate fair values, the Corporation's fair values should not be
compared to those of other financial institutions.
   Fair value estimates are based on existing financial instruments without
attempting to estimate the value of anticipated future business and the value of
assets and liabilities that are not considered financial instruments.
Accordingly, the aggregate fair value amounts presented do not purport to
represent the underlying market value of the Corporation.
   The following describes the methods and assumptions used by the Corporation
in estimating the fair values of financial instruments.

CASH AND CASH EQUIVALENTS. The carrying amounts reported in the balance sheet
approximate fair values because maturities are less than 90 days.

TRADING ASSETS AND LIABILITIES. Trading assets and liabilities are carried at
fair value in the balance sheet. Values for trading securities are generally
based on quoted, or other independent, market prices. Values for interest rate
and foreign exchange products are based on quoted, or other independent, market
prices, or are estimated using pricing models or discounted cash flows.

SECURITIES AVAILABLE FOR SALE AND HELD TO MATURITY. Fair values are based
primarily on quoted, or other independent, market prices. For certain debt and
equity investments made in connection with the Corporation's Principal Investing
business that do not trade on established exchanges, and for which markets do
not exist, estimates of fair value are based upon management's review of the
investee's financial results, condition and prospects.

LOANS. The fair values of certain commercial and consumer loans are estimated by
discounting the contractual cash flows using interest rates currently being
offered for loans with similar terms to borrowers of similar credit quality. The
carrying value of certain other loans approximates fair value due to the
short-term and/or frequent repricing characteristics of these loans. For
residential real estate loans, fair value is estimated by reference to quoted
market prices. For nonperforming loans and certain loans where the credit
quality of the borrower has deteriorated significantly, fair values are
estimated by discounting expected cash flows at a rate commensurate with the
risk associated with the estimated cash flows, based on recent appraisals of the
underlying collateral or by reference to recent loan sales.

MORTGAGES HELD FOR RESALE. Fair value is estimated using the quoted market
prices for securities backed by similar types of loans and current dealer
commitments to purchase loans. These loans are priced to be sold with servicing
rights retained.

DEPOSITS. The carrying amount of deposits with no stated maturity or a maturity
of less than 90 days is considered, by definition, to be equal to their fair
value. Fair value of fixed-rate time deposits is estimated by discounting
contractual cash flows using interest rates currently offered on the deposit
products. Fair value for variable-rate time deposits approximates their carrying
value. Fair value estimates for deposits do not include the benefit that results
from the low-cost funding provided by the deposit liabilities compared to the
cost of alternative forms of funding (core deposit intangibles).

SHORT-TERM BORROWINGS. Short-term borrowings generally mature in 90 days or less
and, accordingly, the carrying amount reported in the balance sheet approximates
fair value.

LONG-TERM DEBT. The fair value of the Corporation's long-term debt, including
the short-term portion, is estimated based on quoted market prices for the
issues for which there is a market, or by discounting cash flows based on
current rates available to the Corporation for similar types of borrowing
arrangements.

OFF-BALANCE SHEET INSTRUMENTS. Fair values for off-balance sheet instruments are
estimated based on quoted market prices or dealer quotes, and represent the
amount the Corporation would receive or pay to execute a new agreement with
identical terms considering current interest rates.

INTEREST RATE AND FOREIGN EXCHANGE INSTRUMENTS. The fair values of interest rate
and foreign exchange contracts used to manage interest rate, currency and market
risks are estimated based on market information and other relevant
characteristics using pricing models, including option models.

                                       62

<PAGE>

Fair Value of Financial Instruments

December 31                      1999             1998
                            Carrying  Fair    Carrying  Fair
In millions                  Value    Value    Value    Value
==============================================================
On-balance sheet financial assets:
   Financial assets for
    which carrying value
    approximates fair
    value                   $14,367  $14,367  $14,618  $14,618
   Trading assets             7,849    7,849    4,364    4,364
   Securities                25,212   25,870   23,369   23,595
   Loans(a)                 105,863  107,536  103,596  105,467
   Mortgages held for
    resale                    1,244    1,244    4,068    4,068
   Financial instruments
    included in other
    assets                    3,214    3,214    2,672    2,764
On-balance sheet financial
  liabilities:
    Deposits                114,896  115,154  118,178  118,760
    Short-term borrowings    18,106   18,106   19,176   19,176
    Trading liabilities       3,807    3,807    2,326    2,326
    Long-term debt           25,349   24,938   14,411   14,732
    Financial instruments
     included in other
     liabilities              1,278    1,278      975      975
Off-balance sheet financial
   instruments:
   Interest rate risk
     management instruments      (2)    (388)      32      326
   Foreign exchange risk
     management instruments       -     (137)       -       13
   Commitments to originate
     or purchase loans            -       70        -      (58)
   Commitments to sell
     loans                        1       12        2       (1)
   Standby and commercial
     letters of credit,
     foreign office
     guarantees and similar       -       15        -      (13)
     instruments
==============================================================
(a)Excludes net book value of leases of $11.3 billion and $6.2 billion at
   December 31, 1999 and 1998, respectively.

Disclosure of fair values is not required for certain items, such as lease
financing, investments accounted for under the equity method of accounting,
obligations for pension and other postretirement benefits, premises and
equipment, OREO, prepaid expenses, core deposit intangibles and the value of
customer relationships associated with certain types of consumer loans,
particularly the credit card portfolio, other intangible assets, MSRs and income
tax assets and liabilities. Accordingly, the aggregate fair value amounts
presented above do not purport to represent, and should not be considered
representative of, the underlying "market" or franchise value of the
Corporation.

NOTE 19. COMMITMENTS, CONTINGENCIES AND OTHER DISCLOSURES

The Corporation and its subsidiaries are involved in various legal proceedings
arising out of, and incidental to, their respective businesses. Management of
the Corporation, based on its review with counsel of the development of these
matters to date, considers that the aggregate loss resulting from the final
outcome, if any, of these proceedings should not be material to the
Corporation's financial condition or results of operations.

LEASE COMMITMENTS. The Corporation has obligations under a number of
noncancelable operating leases for premises and equipment. The minimum annual
rental commitments under these leases at December 31, 1999, exclusive of taxes
and other charges, were as follows: $264 million in 2000; $242 million in 2001;
$219 million in 2002; $194 million in 2003; $165 million in 2004; and $567
million in 2005 and thereafter. Total rental expense for 1999, 1998 and 1997,
including cancelable and noncancelable leases, amounted to $279 million, $264
million and $254 million, respectively.
   Certain leases contain escalation clauses, which correspond with increased
real estate taxes and other operating expenses, and renewal options calling for
increased rents as the leases are renewed. No restrictions are imposed by any
lease agreement regarding the payment of dividends, additional debt financing,
or entering into further lease agreements.

TRANSACTION AND DIVIDEND RESTRICTIONS. The Corporation's banking subsidiaries
are subject to restrictions under federal law that limit the transfer of funds
by the subsidiary banks to the Corporation and its non-banking subsidiaries.
Such transfers by any subsidiary bank to the Corporation or any non-banking
subsidiary are limited in amount to 10% of such bank's capital and surplus.

   Various federal and state banking statutes limit the amount of dividends the
subsidiary banks can pay to the Corporation without regulatory approval. The
payment of dividends by any subsidiary bank may also be affected by other
factors, such as the maintenance of adequate capital for such subsidiary bank.
Various regulators and the Boards of Directors of the affected institutions
continue to review dividend declarations and capital requirements of the
Corporation and its subsidiaries consistent with current earnings, future
earning prospects and other factors. At December 31, 1999, the banking
subsidiaries in the aggregate could have declared an additional $1.4 billion of
dividends without prior regulatory approval.

RESTRICTIONS ON CASH AND DUE FROM BANKS. The Corporation's banking subsidiaries
are subject to requirements of the Board of Governors of the Federal Reserve
Board (the Federal Reserve) to maintain certain reserve balances. At December
31, 1999 and 1998, these reserve balances were $2.5 billion and $2.6 billion,
respectively.

NOTE 20. REGULATORY MATTERS

As a bank holding company, the Corporation is subject to regulation by the
Federal Reserve, the Office of the Comptroller of the Currency (the OCC) and the
Office of Thrift Supervision (the OTS), as well as state regulators. Under the
regulatory capital adequacy guidelines and the Federal Deposit Insurance
Corporation Improvement Act of 1991 (FDICIA), the Corporation and its banking
subsidiaries must meet specific capital requirements. These requirements are
expressed in terms of the following ratios: (1) Risk-based Total Capital (Total
Capital/risk-weighted on- and off-balance sheet assets); (2) Risk-based Tier 1
Capital (Tier 1 Capital/risk-weighted on- and off-balance sheet assets); and (3)
Leverage (Tier 1 Capital/adjusted average quarterly assets). To meet all minimum
regulatory capital requirements, the Corporation and its banking subsidiaries
must maintain a

                                       63

<PAGE>

Risk-based Total Capital ratio of at least 8%, a Risk-based Tier 1 Capital ratio
of at least 4%, and a Tier 1 Leverage ratio of at least 3%. Failure to meet
minimum capital requirements can result in the initiation of certain actions
that, if undertaken, could have a material effect on the Corporation's financial
statements. To be categorized as well capitalized under the prompt corrective
action provisions of FDICIA, the Corporation's banking subsidiaries must
maintain a Risk-based Total Capital ratio of at least 10%, a Risk-based Tier 1
Capital ratio of at least 6%, and a Tier 1 Leverage ratio of at least 5%, and
not be subject to a written agreement, order or capital directive with
regulators.
   The following table presents capital and capital ratio information for the
Corporation as of December 31, 1999 and 1998:

Regulatory Capital Ratios

December 31                             1999               1998
Dollars in millions
======================================================================
Actual:
  Risk-Based Tier 1 Capital       $12,927    6.82%   $12,417    7.11%
  Risk-Based Total Capital         21,782   11.50     20,092   11.51
  Leverage                         12,927    6.81     12,417    7.17
Minimum regulatory
  capital standards:
  Risk-Based Tier 1 Capital         7,580    4.00      6,984    4.00
  Risk-Based Total Capital         15,159    8.00     13,968    8.00
  Leverage                          5,698    3.00      6,930    4.00
======================================================================

As of December 31, 1999, each of the Corporation's banking subsidiaries
satisfied the requirements of the well capitalized category under the regulatory
framework established by FDICIA. There are no conditions or events since that
date that management believes have changed the capital category of these
subsidiaries. The capital categories of each of the Corporation's bank
subsidiaries are determined solely for purposes of applying FDICIA's provisions,
and such capital categories may not constitute an accurate representation of the
overall financial condition or prospects of any of the Corporation's banking
subsidiaries.
   As registered broker/dealers and member firms of the New York Stock Exchange
(NYSE), certain subsidiaries of the Corporation are subject to rules of both the
SEC and the NYSE. These rules require these subsidiaries to maintain minimum
levels of net capital, as defined, and may restrict them from expanding their
business and declaring dividends if their net capital falls below specified
levels. At December 31, 1999, these subsidiaries had aggregate net capital of
approximately $527 million, which exceeded aggregate minimum net capital
requirements by approximately $436 million.

NOTE 21. DISCLOSURE FOR STATEMENTS OF CASH FLOWS

Year ended December 31             1999     1998    1997
In millions
===========================================================
Supplemental disclosure for
cash paid during the period for:
  Interest expense               $6,083   $5,878  $5,150
  Income taxes, net of refund       936      823     786
-----------------------------------------------------------
Assets acquired and liabilities
  assumed in business
  combinations were as follows:
  Assets acquired, net of cash
    and cash equivalents
    received                      6,073    5,284     546
  Net cash and cash equivalents
    (paid)                         (613)    (226)   (525)
  Liabilities assumed             5,460    5,058      21
-----------------------------------------------------------
Divestitures:
  Assets sold, net of cash
    received                        ---      239   3,668
  Net cash received for
    divestitures                    ---      213   3,887
  Liabilities sold                  ---      280      24
===========================================================

NOTE 22. PARENT COMPANY ONLY FINANCIAL STATEMENTS

Statements of Income

Year ended December 31             1999     1998    1997
In millions
===========================================================
Dividends from subsidiaries:
  Banking subsidiaries           $1,860   $1,229  $2,177
  Other subsidiaries                202      450     181
Interest income                     471      418     310
Other                                 7       45      37
-----------------------------------------------------------
     Total income                 2,540    2,142   2,705
-----------------------------------------------------------
Interest expense                    643      550     440
Noninterest expense                 238       42      42
-----------------------------------------------------------
     Total expense                  881      592     482
-----------------------------------------------------------
Income before income taxes and
  equity in undistributed income
  of subsidiaries                 1,659    1,550   2,223
Applicable income taxes
  (benefit)                         (92)     (51)    (71)
-----------------------------------------------------------
Income before equity in
  undistributed income of
  subsidiaries                    1,751    1,601   2,294
Equity in undistributed income
  of subsidiaries                   287      723     (48)
-----------------------------------------------------------
Net income                       $2,038   $2,324  $2,246
===========================================================

Balance Sheets

December 31                              1999      1998
In millions
===========================================================
Assets:
  Money market instruments             $1,636     $ 596
  Securities                                8         5
Loans receivable from:
  Banking subsidiaries                  2,922     2,784
  Other subsidiaries                    3,875     2,984
-----------------------------------------------------------
                                        6,797     5,768
Investment in subsidiaries:
  Banking subsidiaries                 15,275    14,657
  Other subsidiaries                    2,294     1,502
-----------------------------------------------------------
                                       17,569    16,159
Other                                   1,109     1,511
-----------------------------------------------------------
Total assets                          $27,119   $24,039
-----------------------------------------------------------
Liabilities:
  Short-term borrowings                $1,649     $ 988
  Accrued liabilities                     944       696
  Long-term debt(a)                     9,219     8,151
-----------------------------------------------------------
Total liabilities                      11,812     9,835
-----------------------------------------------------------
Stockholders' equity                   15,307    14,204
-----------------------------------------------------------
Total liabilities and                 $27,119   $24,039
stockholders' equity
===========================================================
(a)Includes junior subordinated debentures payable to subsidiary trusts of
   $1,906 million in 1999 and $1,909 million in 1998.

                                       64

<PAGE>

Statements of Cash Flows

Year ended December 31              1999      1998      1997
In millions
===============================================================
Cash flows from operating activities:
Net income                       $ 2,038   $ 2,324   $ 2,246
Adjustments for noncash items:
  Equity in undistributed
    income of subsidiaries          (287)     (723)       48
  Depreciation and amortization       15        10        11
  Net securities losses              ---       (33)      (22)
Increase (decrease) in accrued
  liabilities, net                   248        35       (11)
Other, net                           370      (439)       (1)
---------------------------------------------------------------
Net cash flow provided by
  operating activities             2,384     1,174     2,271
---------------------------------------------------------------
Cash flows from investing activities:
Purchases of securities               (6)      ---       (15)
Proceeds from sales and
  maturities of securities           ---        80        58
Net cash provided from (used
  for) short-term investments in
  bank subsidiary                    ---      (302)      448
Net increase in loans made to
  affiliates                      (1,029)   (1,339)     (668)
Return of capital from
  subsidiaries                        60       112         3
Proceeds from liquidation of
  subsidiary                          12        14       ---
Capital contributions to
subsidiaries                        (895)   (1,484)     (436)
---------------------------------------------------------------
Net cash flow used in
investing activities              (1,858)   (2,919)     (610)
---------------------------------------------------------------
Cash flows from financing
activities:
Net increase in short-term
  borrowings                         570       177       135
Proceeds from issuance of
  long-term debt                   2,034     3,281       989
Repayments of long-term debt        (966)     (907)     (859)
Proceeds from issuance of
  common stock                       299       182       987
Redemption and repurchase of
  common and preferred stock        (473)     (329)   (1,995)
Cash dividends paid                 (950)     (937)     (858)
---------------------------------------------------------------
Net cash flow provided by
  (used in) financing activities     514     1,467    (1,601)
---------------------------------------------------------------
Net increase (decrease) in
  cash and cash equivalents        1,040      (278)       60
---------------------------------------------------------------
Cash and cash equivalents at
  beginning of year                  596       874       814
---------------------------------------------------------------
Cash and cash equivalents at
  end of year                     $1,636     $ 596     $ 874
===============================================================

                                       65

<PAGE>
FLEET BOSTON CORPORATION

STATISTICAL DISCLOSURE BY BANK HOLDING COMPANIES

Consolidated Average Balances/Interest Earned-Paid/Rates 1997-1999 (Unaudited)

<TABLE>
<CAPTION>
December 31                                             1999                       1998                        1997
                                                     Interest                  Interest                    Interest
                                            Average  Earned/           Average  Earned/           Average   Earned/
Dollars in millions(a)                      Balance     Paid(b)  Rate  Balance     Paid(b)  Rate  Balance      Paid(b)   Rate
================================================================================================================================
<S>                                          <C>       <C>       <C>    <C>       <C>       <C>    <C>        <C>        <C>
Assets:
Interest bearing deposits                    $1,451    $ 129     8.87%  $1,552    $ 131     8.46%  $1,922     $ 151      7.88%
Federal funds sold and securities
purchased under agreements to resell          8,319      515     6.19    3,488      325     9.32    2,529       273     10.81
Trading account securities                    2,774      150     5.41    2,223      132     5.93    1,955       127      6.48
Securities available for sale                22,591    1,486     6.58   19,658    1,353     6.88   16,143     1,171      7.25
Securities held to maturity                     598       21     3.51      741       38     5.13      862        44      5.07
Nontaxable securities                         1,329       82     6.17    1,328       87     6.55    1,316        87      6.58
Loans and leases - domestic(c)              103,511    8,497     8.21   96,806    8,236     8.51   91,340     7,922      8.67
Loans and leases - international(c)          14,017    1,888    13.47   14,233    1,723    12.11   11,029     1,250     11.34
Due from brokers/dealers                      3,239      148     4.57    3,765      184     4.89    2,884       133      4.62
Mortgages held for resale                     2,445      176     7.18    2,685      189     7.04    1,503       115      7.63
Assets held for disposition                     320       17     5.21      161        2     1.12      747        46      6.18
Foreclosed property and repossessed              42      ---      ---       54      ---      ---       75       ---       ---
equipment
--------------------------------------------------------------------------------------------------------------------------------
   Total interest earning assets             160,636  13,109     8.16   146,694  12,400     8.45   132,305   11,319      8.56
================================================================================================================================
Accrued interest receivable                   1,308      ---      ---    1,032      ---      ---    1,022       ---       ---
Reserve for credit losses                    (2,499)     ---      ---   (2,244)     ---      ---   (2,253)      ---       ---
Other assets                                 29,334      ---      ---   24,746      ---      ---   20,812       ---       ---
--------------------------------------------------------------------------------------------------------------------------------
     Total assets (d)                      $188,779  $13,109      --- $170,228  $12,400      --- $151,886   $11,319       ---
================================================================================================================================
Liabilities and stockholders' equity:
Deposits
  Savings                                   $47,267   $1,058     2.24% $44,332   $1,078     2.43% $42,168    $1,016      2.41%
  Time                                       27,127    1,349     4.97   28,348    1,523     5.37   26,645     1,423      5.34
  International                              16,293    1,109     6.81   15,954    1,105     6.92   13,624       900      6.61
--------------------------------------------------------------------------------------------------------------------------------
     Total interest bearing deposits         90,687    3,516     3.88   88,634    3,706     4.18   82,437     3,339      4.05
--------------------------------------------------------------------------------------------------------------------------------
Short-term borrowings                        23,109    1,230     5.32   21,669    1,259     5.81   17,127     1,052      6.14
Due to brokers/dealers                        4,145      193     4.65    4,501      214     4.75    3,463       152      4.39
Long-term debt                               22,290    1,371     6.15   10,962      767     7.00    7,993       584      7.30
--------------------------------------------------------------------------------------------------------------------------------
    Total interest bearing liabilities      140,231    6,310     4.50  125,766    5,946     4.73  111,020     5,127      4.62
--------------------------------------------------------------------------------------------------------------------------------
Net interest spread                             ---    6,799     3.66      ---    6,454     3.72      ---     6,192      3.94
--------------------------------------------------------------------------------------------------------------------------------
Demand deposits and other                    24,096      ---      ---   24,042      ---      ---   23,812       ---       ---
noninterest-bearing time deposits
Other liabilities                             9,685      ---      ---    6,746      ---      ---    4,866       ---       ---
--------------------------------------------------------------------------------------------------------------------------------
     Total liabilities                      174,012    6,310      ---  156,554    5,946      ---  139,698     5,127       ---
--------------------------------------------------------------------------------------------------------------------------------
Stockholders' equity and dual convertible    14,767      ---      ---   13,674      ---      ---   12,188       ---       ---
preferred stock
--------------------------------------------------------------------------------------------------------------------------------
     Total liabilities and stockholders'
     equity                                $188,779   $6,310      --- $170,228   $5,946      --- $151,886    $5,127       ---

--------------------------------------------------------------------------------------------------------------------------------
Net interest margin                                              4.23%                      4.40%                        4.68%
================================================================================================================================
</TABLE>
(a)The data in this table is presented on a fully taxable equivalent basis. The
   tax-equivalent adjustment is based upon the applicable federal and state
   income tax rates.
(b)Includes fee income of $402 million, $340 million and $264 million for the
   years ended December 31, 1999, 1998 and 1997, respectively.
(c)Nonperforming loans are included in average balances used to determine rates.
(d)At December 31, 1999, 1998 and 1997, average international assets and
   liabilities, as a percentage of total average consolidated assets and
   liabilities, amounted to 12.4% and 12.2%, 12.0% and 12.1% and 9.7% and 9.6%,
   respectively.

Common Stock Price and Dividend Information(a) (Unaudited)

<TABLE>
<CAPTION>
By quarter                                          1999                                 1998
                                           4        3        2        1           4        3        2       1
==============================================================================================================
<S>                                   <C>      <C>      <C>      <C>         <C>      <C>      <C>     <C>
Stock Price
  High                                $43.69   $44.88   $44.94   $46.75      $44.69   $44.22   $45.00  $42.53
  Low                                  33.81    35.06    37.38    37.63       31.69    32.78    39.00   34.31
--------------------------------------------------------------------------------------------------------------
Dividends declared                       .30      .27      .27      .27        .270     .245     .245    .245
Dividends paid                           .27      .27      .27      .27        .245     .245     .245    .245
==============================================================================================================
</TABLE>
(a)The Corporation's common stock is listed on the New York Stock Exchange under
   the symbol "FBF". The table above sets forth, for the periods indicated, the
   range of high and low sale prices per share of the Corporation's common stock
   on the composite tape and dividends declared and paid per share. At December
   31, 1999, the Corporation had 69,549 shareholders of record.

                                       66

<PAGE>

 Rate/Volume Analysis (Unaudited)

<TABLE>
<CAPTION>
                                                           1999 Compared to 1998           1998 Compared to 1997
                                                       Increase (Decrease) Due to(a)   Increase (Decrease) Due to(a)
-----------------------------------------------------------------------------------------------------------------------
In millions                                              Volume       Rate       Net     Volume       Rate       Net
=======================================================================================================================
<S>                                                         <C>        <C>       <C>      <C>         <C>      <C>
Interest earned on: (b)
  Interest bearing deposits                                 $(6)       $ 4       $(2)     $ (32)      $ 12     $ (20)
  Federal funds sold and securities purchased under
    agreements to resell                                    251        (61)      190         82        (30)       52
  Trading account securities                                 28        (10)       18         14         (9)        5
  Securities available for sale                             189        (56)      133        238        (56)      182
  Securities held to maturity                                (6)       (11)      (17)        (7)         1        (6)
  Nontaxable securities                                     ---         (5)       (5)       ---        ---       ---
  Loans and leases - domestic                               529       (268)      261        461       (147)      314
  Loans and leases - international                          (26)       191       165        384         89       473
  Due from brokers/dealers                                  (25)       (11)      (36)        43          8        51
  Mortgages held for resale                                 (17)         4       (13)        82         (8)       74
  Assets held for disposition                                 3         12        15        (21)       (23)      (44)
-----------------------------------------------------------------------------------------------------------------------
     Total interest earning assets                          920       (211)      709      1,244       (163)    1,081
-----------------------------------------------------------------------------------------------------------------------
Interest paid on:
  Deposits-
    Savings-domestic                                         95       (115)      (20)        53          9        62
    Time-domestic                                           (64)      (110)     (174)        91          9       100
    International                                            15        (11)        4        161         44       205
-----------------------------------------------------------------------------------------------------------------------
     Total interest bearing deposits                         46       (236)     (190)       305         62       367
-----------------------------------------------------------------------------------------------------------------------
  Short-term borrowings                                     111       (140)      (29)       260        (53)      207
  Due to brokers/dealers                                    (16)        (5)      (21)        48         14        62
  Long-term debt                                            684        (80)      604        206        (23)      183
-----------------------------------------------------------------------------------------------------------------------
     Total interest bearing liabilities                     825       (461)      364        819        ---       819
-----------------------------------------------------------------------------------------------------------------------
Net interest differential(c)                               $ 95      $ 250     $ 345      $ 425      $(163)    $ 262
=======================================================================================================================
</TABLE>
 (a) The change in interest due to both rate and volume has been allocated to
  rate and volume changes in proportion to the relationship of the absolute
  dollar amounts of the changes in each.
 (b) Tax-equivalent adjustment has been included in the calculations to reflect
  this income as if it had been fully taxable. The tax-equivalent adjustment is
  based upon the applicable federal and state income tax rates. The adjustment
  included in interest income was $57 million in 1999, $59 million in 1998 and
  $64 million in 1997.
 (c) Includes fee income of $402 million, $340 million and $264 million for the
  years ended December 31, 1999, 1998 and 1997, respectively.

Quarterly Summarized Financial Information (Unaudited)

By Quarter

<TABLE>
<CAPTION>
Dollars in millions,                                    1999                                        1998
except per share amounts                   1        2       3        4     Year        1        2       3        4     Year
=============================================================================================================================
<S>                                   <C>      <C>     <C>      <C>      <C>      <C>      <C>     <C>      <C>      <C>
Interest income                       $3,149   $3,231  $3,298   $3,374   $13,052  $2,930   $3,106  $3,140   $3,165  $12,341
Interest expense                       1,481    1,529   1,598    1,702    6,310    1,399    1,495   1,544    1,508    5,946
-----------------------------------------------------------------------------------------------------------------------------
Net interest income                    1,668    1,702   1,700    1,672    6,742    1,531    1,611   1,596    1,657    6,395
-----------------------------------------------------------------------------------------------------------------------------
Provision for credit losses              219      241     228      245      933      232      178     180      260      850
-----------------------------------------------------------------------------------------------------------------------------
Net interest income after provision
  for credit losses                    1,449    1,461   1,472    1,427    5,809    1,299    1,433   1,416    1,397    5,545
Securities gains (losses)                 (2)      (3)     14       (2)       7       76       11      37       (9)     115
Other noninterest income               1,560    1,754   1,678    1,975    6,967    1,210    1,260   1,195    1,501    5,166
-----------------------------------------------------------------------------------------------------------------------------
                                       3,007    3,212   3,164    3,400   12,783    2,585    2,704   2,648    2,889   10,826
Noninterest expense                    1,935    2,081   2,016    3,325    9,357    1,659    1,668   1,832    1,891    7,050
-----------------------------------------------------------------------------------------------------------------------------
Income before income taxes             1,072    1,131   1,148       75    3,426      926    1,036     816      998    3,776
Applicable income taxes                  411      431     437      109    1,388      365      401     310      376    1,452
-----------------------------------------------------------------------------------------------------------------------------
Net income                              $661     $700    $711    $ (34)  $2,038    $ 561    $ 635   $ 506    $ 622   $2,324
-----------------------------------------------------------------------------------------------------------------------------
Net income applicable to common stock   $645     $685    $698    $ (46)  $1,982    $ 545    $ 618   $ 492    $ 609   $2,264
-----------------------------------------------------------------------------------------------------------------------------
Basic earnings per share                 .70      .74     .76     (.05)    2.16      .60      .67     .54      .66     2.47
Diluted earnings per share               .68      .72     .74     (.05)    2.10      .58      .66     .52      .65     2.41

Average number of common shares
(in thousands):
Basic                                919,052  921,100 921,818  915,431   919,347 914,264  916,134 916,314  917,738  916,123
Diluted                              942,088  946,922 946,472  915,431   943,528 938,760  942,038 938,098  939,517  939,136
=============================================================================================================================
</TABLE>

                                       67

<PAGE>

Loans and Leases Maturity (Unaudited)

==============================================================
December 31, 1999          WITHIN   1 TO     AFTER
In millions                1 YEAR  5 YEARS  5 YEARS    TOTAL

--------------------------------------------------------------
Domestic:
  Commercial and
     industrial           $17,370  $30,169   $7,645   $55,184
  Commercial real estate:
   Construction               522      907      230     1,659
   Interim/permanent        1,979    3,436      871     6,286
  Residential real estate   1,243    3,725    5,913    10,881
  Consumer                  9,185    4,903    5,916    20,004
  Lease financing           2,979    7,124      830    10,933
--------------------------------------------------------------
Total domestic loans and
    leases                 33,278   50,264   21,405   104,947
--------------------------------------------------------------
International:
  Commercial               10,122    1,650       83    11,855
  Consumer                  2,475      403       20     2,898
--------------------------------------------------------------
Total international
    loans and leases       12,597    2,053      103    14,753
--------------------------------------------------------------
Total                     $45,875  $52,317  $21,508  $119,700
==============================================================

Interest Sensitivity of Loans and Leases Over One Year
(Unaudited)

=================================================================
December 31, 1999      PREDETERMINED      FLOATING
In millions            INTEREST RATES   INTEREST RATES   TOTAL
-----------------------------------------------------------------
1 to 5 years                $14,324        $37,993      $52,317
After 5 years                 8,268         13,240       21,508
-----------------------------------------------------------------
Total                       $22,592        $51,233      $73,825
=================================================================


                                       68

<PAGE>

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

     On November 19, 1999, the Corporation dismissed KPMG LLP ("KPMG") as the
Corporation's independent public accountants. Also on November 19, 1999, the
Corporation selected PricewaterhouseCoopers LLP ("PwC") to replace KPMG as the
Corporation's independent public accountants. The decision to change auditors
was approved by the Audit Committee of the Board of Directors. PwC previously
served as the independent public accountants for BankBoston.

     KPMG's report on the financial statements of the Corporation for each of
the past two fiscal years did not contain any adverse opinion or disclaimer of
opinion and was not qualified or modified as to uncertainty, audit scope or
accounting principles. During the Corporation's two most recent fiscal years,
and the subsequent interim period through November 19, 1999, there were no
disagreements with KPMG on any matter of accounting principles or practices,
financial statement disclosure, or auditing scope or procedure, which
disagreements, if not resolved to the satisfaction of KPMG, would have caused
KPMG to make reference to the subject matter of the disagreements in connection
with its audit report with respect to financial statements of the Corporation.

     During the Corporation's two most recent fiscal years, and the subsequent
interim period through November 19, 1999, there was no disagreement or
difference of opinion with KPMG regarding any "reportable event," as that term
is defined in Regulation S-K.

     The Corporation provided KPMG with a copy of its Current Report on Form 8-K
dated November 19, 1999, which reported the change in accountants. Such Current
Report included a letter that KPMG furnished to the Corporation, addressed to
the SEC, stating that it agreed with the statements made by the Corporation in
the Current Report.

     During the two most recent fiscal years and the subsequent interim period
through November 19, 1999, neither the Corporation, nor anyone on behalf of the
Corporation, consulted PwC regarding either the application of accounting
principles to a specified transaction, either completed or proposed, or the type
of audit opinion that might be rendered on the financial statements of the
Corporation or any matter that was either the subject of a disagreement, within
the meaning of Regulation S-K, or any reportable event, as that term is defined
in Regulation S-K.

PART III.

ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

     Information concerning executive officers of the Corporation which responds
to this Item is incorporated by reference from Item 3A contained in Part I of
this Report. The information that responds to this Item with respect to
directors is incorporated by reference from the section entitled "Election of
Directors" in the Corporation's definitive proxy statement for its 2000 Annual
Meeting of Stockholders, which is required to be filed pursuant to Regulation
14A under the Exchange Act and which will be filed with the SEC not later than
120 days after the end of the Corporation's fiscal year (the "Proxy Statement").
Information with respect to compliance by the Corporation's directors and
executive officers with Section 16(a) of the Exchange Act is incorporated by
reference from the subsection entitled "Section 16(a) Beneficial Ownership
Reporting Compliance" in the Proxy Statement.

ITEM 11.  EXECUTIVE COMPENSATION

     The information required in response to this Item is incorporated by
reference from the section entitled "Compensation of Executive Officers" in the
Proxy Statement.

ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

        The information required in response to this Item is incorporated by
reference from the sections entitled "Election of Directors," "Security
Ownership of Directors and Executive Officers" and "Security Ownership of
Certain Beneficial Owners" in the Proxy Statement.

                                       69

<PAGE>


ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

        The information required in response to this Item is incorporated by
reference from the subsection entitled "Indebtedness and Other Transactions" in
the Proxy Statement.

ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

(a)(1).  The financial statements of the Corporation required in response to
         this Item are incorporated by reference from Item 8 of this Report.

(a)(2).  Not applicable.

(a)(3).  See the exhibits listed below under Item 14(c).

(b)      The Corporation filed eight Current Reports on Form 8-K from October 1,
         1999 to the date of this Report:

          -  Two Current Reports on Form 8-K dated October 1, 1999, both
             announcing the closing of the merger between Fleet and BankBoston.

          -  Current Report on Form 8-K dated October 20, 1999 announcing third
             quarter earnings of the Corporation and an 11% increase in the
             quarterly common stock dividend to $.30 per common share.

          -  Current Report on Form 8-K dated November 19, 1999 reporting a
             change in independent public accountants.

          -  Current Report on Form 8-K dated November 22, 1999 filing the
             Supplemental Consolidated Financial Statements of the Corporation.

          -  Current Report on Form 8-K dated December 1, 1999 reporting the
             sale of $500 million of 7.375% Subordinated Notes due 2009.

          -  Current Report on Form 8-K dated December 23, 1999 reporting the
             establishment of a $2 billion medium-term note program under the
             Corporation's shelf registration statement.

          -  Current Report on Form 8-K dated January 19, 2000 announcing fourth
             quarter and fiscal 1999 earnings for the Corporation.

                                       70

<PAGE>

(C)    EXHIBIT INDEX

<TABLE>
<CAPTION>
EXHIBIT
NUMBER
------
<S>       <C>                                                                                                         <C>
 2 (a)    Agreement and Plan of Merger dated December 19, 1995 between the Corporation and National
          Westminster Bank Plc ("NatWest")                                                                            (1)
 2 (b)    First Amendment to Agreement and Plan of Merger dated May 1, 1996 between the Corporation and
          NatWest                                                                                                     (2)
 3 (a)    Restated Articles of Incorporation of the Corporation                                                       (3)
 3 (b)    Certificate of Designations establishing the Corporation's Series V 7.25% Perpetual Preferred Stock         (4)
 3 (c)    Certificate of Designations establishing the Corporation's Series VI 6.75% Perpetual Preferred Stock        (5)
 3 (d)    Certificate of Designations establishing the Corporation's Series VII Fixed/Adjustable Rate Cumulative
          Preferred Stock                                                                                             (6)
 3 (e)    Certificate of Designations establishing the Corporation's Series VIII Fixed/Adjustable Rate
          Noncumulative Preferred Stock                                                                               (7)
 3 (f)    By-Laws of the Corporation, as amended                                                                      (8)
 4 (a)    Rights Agreement dated November 21, 1990, as amended by First Amendment to Rights Agreement dated March
          28, 1991, a Second Amendment to Rights Agreement dated July 12, 1991, a Third Amendment to Rights
          Agreement dated February 20, 1995 and a Fourth Amendment to Rights Agreement dated
          March 14, 1999                                                                                              (9)
 4 (b)    Instruments defining the rights of security holders, including indentures                                  (10)
 4 (c)    Form of Rights Certificate for stock purchase rights issued to Whitehall Associates, L.P., and
          KKR Partners II, L.P.                                                                                      (11)
10 (a)*   Form of Change in Control Agreement for certain officers, together with Schedule of Persons who have
          entered into such agreements                                                                               (12)
10 (b)*   Revised Schedule of Executive Officers who have entered into certain Change in Control Agreements
10 (c)    Stock Purchase Agreement dated July 12, 1991 among the Corporation and Whitehall Associates, L.P.,
          and KKR Partners II, L.P.                                                                                  (13)
10 (d)    Exchange Agreement dated December 31, 1995 among the Corporation and Whitehall Associates, L.P., and
          KKR Partners II, L.P.                                                                                      (14)
10 (e)*   Supplemental Executive Retirement Plan                                                                     (15)
10 (f)*   Amendment One to Supplemental Executive Retirement Plan                                                    (16)
10 (g)*   Amendment Two to Supplemental Executive Retirement Plan
10 (h)*   Amendment Three to Supplemental Executive Retirement Plan
10 (i)*   Amendment Four to Supplemental Executive Retirement Plan
10 (j)*   Amendment Five to Supplemental Executive Retirement Plan
10 (k)*   Amended and Restated 1994 Performance-Based Bonus Plan for the Named Executive Officers
10 (l)*   Amended and Restated 1992 Stock Option and Restricted Stock Plan
10 (m)*   Employment Agreement dated as of February 20, 1995 between the Corporation and Joel B. Alvord              (17)
10 (n)*   Shawmut National Corporation 1989 Nonemployees Directors' Restricted Stock Plan (assumed by the
          Corporation on November 30, 1995)                                                                          (18)
10 (o)*   1995 Restricted Stock Plan                                                                                 (19)
10 (p)*   Executive Deferred Compensation Plan No. 1
10 (q)*   Amendment One to Executive Deferred Compensation Plan No. 1
10 (r)*   Executive Deferred Compensation Plan No. 2
10 (s)*   Amendment One to Executive Deferred Compensation Plan No. 2
10 (t)*   Amendment Two to Executive Deferred Compensation Plan No. 2
10 (u)*   Executive Supplemental Plan                                                                                (20)
10 (v)*   Amendment One to Executive Supplemental Plan
</TABLE>

                                       71

<PAGE>

<TABLE>
<S>       <C>                                                                                                         <C>
10 (w)*   Retirement Income Assurance Plan                                                                           (21)
10 (x)*   Amendment One to Retirement Income Assurance Plan
10 (y)*   Amendment Two to Retirement Income Assurance Plan
10 (z)*   Trust Agreement for the Executive Deferred Compensation Plans No. 1 and 2
10 (aa)*  Trust Agreement for the Executive Supplemental Plan                                                        (22)
10 (bb)*  Trust Agreement for the Retirement Income Assurance Plan and the Supplemental Executive Retirement
          Plan                                                                                                       (23)
10 (cc)*  Employment Agreement dated September 16, 1997 between Thomas C. Quick and The Quick & Reilly
          Group, Inc. (assumed by a subsidiary of the Corporation on February 1, 1998)                               (24)
10 (dd)*  Stock Unit Contract dated December 17, 1997 between the Corporation and Terrence Murray                    (25)
10 (ee)*  Amendment dated January 25, 2000 to Stock Unit Contract between the Corporation and Terrence Murray
10 (ff)*  Fleet Financial Group, Inc./Quick & Reilly Group, Inc. Stock Option Plan, as amended by Amendment
          No. 1 to Fleet Financial Group, Inc./Quick & Reilly Group, Inc. Stock Option Plan and Amendment No. 2
          to Fleet Financial Group, Inc./Quick & Reilly Group, Inc. Stock Option Plan                                (26)
10 (gg)*  Directors Deferred Compensation and Stock Unit Plan                                                        (27)
10 (hh)*  FleetBoston Financial 1996 Long-Term Incentive Plan (assumed by the Corporation on October 1, 1999)
10 (ii)*  BankBoston Corporation 1991 Long-Term Stock Incentive Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (28)
10 (jj)*  BankBoston Corporation Executive Deferred Compensation Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (29)
10 (kk)*  BankBoston, N.A. Bonus Supplemental Employee Retirement Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (30)
10 (ll)*  Description of BankBoston Corporation's Supplemental Life Insurance Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (31)
10 (mm)*  BankBoston, N.A. Excess Benefit Supplemental Employee Retirement Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (32)
10 (nn)*  Description of BankBoston Corporation's Supplemental Long-Term Disability Plan (assumed by the
          Corporation on October 1, 1999)                                                                            (33)
10 (oo)*  BankBoston Corporation's Director Stock Award Plan (assumed by the Corporation on October 1, 1999)         (34)
10 (pp)*  Form of Severance Agreement between BankBoston Corporation and Erich Schumann (assumed by the
          Corporation on October 1, 1999)                                                                            (35)
10 (qq)*  BankBoston Corporation Directors Deferred Compensation Plan (assumed by the Corporation on
          October 1, 1999)                                                                                           (36)
10 (rr)*  BankBoston, N.A. Directors Deferred Compensation Plan (assumed by the Corporation on October 1, 1999)      (37)
10 (ss)*  BankBoston Corporation 1997 Stock Option Plan for Non-Employee Directors (assumed by the
          Corporation on October 1, 1999)                                                                            (38)
10 (tt)*  Description of BankBoston Corporation's Director Retirement Benefits Exchange Program (assumed by the
          Corporation on October 1, 1999)                                                                            (39)
10 (uu)*  Letter Agreement dated as of August 15, 1997 between BankBoston Corporation and Henrique Meirelles
          (assumed by the Corporation on October 1, 1999)                                                            (40)
10 (vv)*  Employment Agreement dated as of March 14, 1999 between the Corporation and Charles K. Gifford             (41)
10 (ww)*  Employment Agreement dated as of March 14, 1999 between the Corporation and Henrique C. Meirelles          (42)
10 (xx)*  Employment Agreement dated as of March 14, 1999 between the Corporation and Paul F. Hogan                  (43)
10 (yy)*  Employment Agreement dated as of March 14, 1999 between the Corporation and Bradford H. Warner             (44)
10 (zz)*  Employment Agreement dated September 7, 1999 between the Corporation and Robert J. Higgins                 (45)
10 (aaa)* Employment Agreement dated as of October 29, 1999 between the Corporation and David L. Eyles
</TABLE>

                                       72

<PAGE>

<TABLE>
<S>       <C>
10 (bbb)* Form of Change in Control Agreement entered into with Charles K. Gifford, Henrique C. Meirelles, Paul
          F. Hogan and Bradford H. Warner
10 (ccc)* Form of Change in Control Agreement entered into with Joseph Smialowski
10 (ddd)* Retention and Deferred Compensation Agreement dated December 31, 1999 between the Corporation and Peter
          J. Manning
12        Computation of Consolidated Ratios of Earnings to Fixed Charges
21        Subsidiaries of the Corporation
23        Consent of Independent Accountants
27        1999 Financial Data Schedule

--------
*Management contract, or compensatory plan or arrangement

  (1)    Incorporated by reference to Exhibit 2 of the Corporation's Form 8-K Current Report dated December 19,
           1995.

  (2)    Incorporated by reference to Exhibit 2 of the Corporation's Form 8-K Current Report dated May 1, 1996.

  (3)    Incorporated by reference to Exhibit 3 of the Corporation's Form 10-Q for the quarter ended September
           30, 1999.

  (4)    Incorporated by reference to Exhibit 4(a) of the Corporation's Form 8-K Current Report dated February
           21, 1996.

  (5)    Incorporated by reference to Exhibit 4(b) of the Corporation's Form 8-K Current Report dated February
           21, 1996.

  (6)    Incorporated by reference to Exhibit 4(a) of the Corporation's Form 8-K Current Report dated March 26,
           1996.

  (7)    Incorporated by reference to Exhibit 4(a) of the Corporation's Form 8-K Current Report dated September
           27, 1996.

  (8)    Incorporated by reference to Exhibit 4(l) of the Corporation's Registration Statement on Form S-3
          (File No. 333-86829).

  (9)    Incorporated by reference to the Corporation's Registration Statement on Form 8-A dated November 29,
         1990, the Corporation's Form 8 Amendment to Application or Report dated September 6, 1991 and the
         Corporation's Forms 8-A/A dated March 17, 1995 and May 5, 1999.

  (10)   The Corporation has no instruments defining the rights of holders of its long-term debt where the amount
         of securities authorized under any such instrument exceeds 10% of the total assets of the
         Corporation and its subsidiaries on a consolidated basis. The Corporation hereby agrees to furnish to
         the Commission upon request a copy of any instrument defining the rights of those debt holders.

  (11)   Incorporated by reference to Exhibit 4(c) of the Corporation's Form 8-K Current Report dated July 12,
         1991.

  (12)   Incorporated by reference to Exhibit 10(a) of the Corporation's Form 10-K Annual Report for the fiscal
         year ended December 31, 1997.
</TABLE>

                                       73

<PAGE>

<TABLE>
<S>       <C>
  (13)   Incorporated by reference to Exhibit 4 of the Corporation's Form 8-K Current Report dated July 12,
         1991.

  (14)   Incorporated by reference to Exhibit 2(b) of the Corporation's Form 8-K Current Report dated December
         19, 1995.

  (15)   Incorporated by reference to Exhibit 10(d) of the Corporation's Form 10-Q for the quarter ended June
         30, 1996.

  (16)   Incorporated by reference to Exhibit 10(z) of the Corporation's Form 10-K Annual Report for fiscal
         year ended December 31, 1997.

  (17)   Incorporated by reference to Exhibit 10(j) of the Corporation's Form 10-K Annual Report for the fiscal
         year ended December 31, 1995.

  (18)   Incorporated by reference to Shawmut's 1989 Proxy Statement dated March 13, 1989 (File No. 1-10102).

  (19)   Incorporated by reference to Exhibit 10(o) of the Corporation's Form 10-K Annual Report for the fiscal
         year ended December 31, 1995.

  (20)   Incorporated by reference to Exhibit 10(c) of the Corporation's Form 10-Q for the quarter ended June
         30, 1996.

  (21)   Incorporated by reference to Exhibit 10(e) of the Corporation's Form 10-Q for the quarter ended June
         30, 1996.

  (22)   Incorporated by reference to Exhibit 10(g) of the Corporation's Form 10-Q for the quarter ended June
         30, 1996.

  (23)   Incorporated by reference to Exhibit 10(h) of the Corporation's Form 10-Q for the quarter ended June
         30, 1996.

  (24)   Incorporated by reference to Exhibit 10(w) of the Corporation's Form 10-K Annual Report for fiscal
         year ended December 31, 1997.

  (25)   Incorporated by reference to Exhibit 10(z) of the Corporation's Form 10-K Annual Report for fiscal
         year ended December 31, 1997.

  (26)   Incorporated by reference to Exhibits 4.1, 4.2 and 4.3 of the Corporation's Registration Statement on
         Form S-8 (File No. 333-42247).

  (27)   Incorporated by reference to Exhibit 10(bb) of the Corporation's Form 10-K Annual Report for fiscal
         year ended December 31, 1998.

  (28)   Incorporated by reference to Exhibit 10(c) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1997 (File No. 1-6522).

  (29)   Incorporated by reference to Exhibit 10(d) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1994 (File No. 1-6522).

  (30)   Incorporated by reference to Exhibit 10(e) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1994 (File No. 1-6522).
</TABLE>

                                       74

<PAGE>

<TABLE>
<S>       <C>
  (31)   Incorporated by reference to Exhibit 10(h) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1988 (File No. 1-6522).

  (32)   Incorporated by reference to Exhibit 10(g) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1994 (File No. 1-6522).

  (33)   Incorporated by reference to Exhibit 10(l) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1993 (File No. 1-6522).

  (34)   Incorporated by reference to Exhibit 10(l) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1998 (File No. 1-6522).

  (35)   Incorporated by reference to Exhibit 10(n) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1998 (File No. 1-6522).

  (36)   Incorporated by reference to Exhibit 10(q) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1994 (File No. 1-6522).

  (37)   Incorporated by reference to Exhibit 10(r) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1994 (File No. 1-6522).

  (38)   Incorporated by reference to Exhibit 10(q) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1997 (File No. 1-6522).

  (39)   Incorporated by reference to Exhibit 10(r) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1997 (File No. 1-6522).

  (40)   Incorporated by reference to Exhibit 10(bb) of BankBoston Corporation's Form 10-K Annual Report for
         fiscal year ended December 31, 1997 (File No. 1-6522).

  (41)   Incorporated by reference to Exhibit 10(a) of the Corporation's Registration Statement on Form S-4
         (File No. 333-82433).

  (42)   Incorporated by reference to Exhibit 10(b) of the Corporation's Registration Statement on Form S-4
         (File No. 333-82433).

  (43)   Incorporated by reference to Exhibit 10(c) of the Corporation's Registration Statement on Form S-4
         (File No. 333-82433).

  (44)   Incorporated by reference to Exhibit 10(d) of the Corporation's Registration Statement on Form S-4
         (File No. 333-82433).

  (45)   Incorporated by reference to Exhibit 10 of the Corporation's Form 10-Q for the quarter ended September
          30, 1999.

   (d)Financial Statement Schedules - None.
</TABLE>

                                       75

<PAGE>

                                   SIGNATURES

     Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.

                            FLEET BOSTON CORPORATION

                                  (Registrant)

       /s/ Eugene M. McQuade                       /s/ Erich Schumann
-------------------------------------    ---------------------------------------
         Eugene M. McQuade                           Erich Schumann
         Vice Chairman and                     Senior Vice President and
      Chief Financial Officer                   Chief Accounting Officer
          Dated March 3, 2000                       Dated March 3, 2000


     Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed below by the following persons on behalf of the
Registrant in the capacities indicated.

<TABLE>
<S>    <C>                                               <C>
                    /s/ Terrence Murray                             /s/ James F. Hardymon
       ----------------------------------------------    --------------------------------------------
                Terrence Murray, Chairman,                       James F. Hardymon, Director
           Chief Executive Officer and Director

                  /s/ Charles K. Gifford                             /s/ Marian L. Heard
       ----------------------------------------------    --------------------------------------------
              Charles K. Gifford, President,                      Marian L. Heard, Director
           Chief Operating Officer and Director

                   /s/ Robert J. Higgins                            /s/ Robert M. Kavner
       ----------------------------------------------    --------------------------------------------
                     Robert J. Higgins                           Robert M. Kavner, Director
        President of Commercial and Retail Banking
                       and Director

             /s/ Henrique de Campos Meirelles                         /s/ Thomas J. May
       ----------------------------------------------    --------------------------------------------
               Henrique de Campos Meirelles                        Thomas J. May, Director
         President of Global Banking and Financial
                   Services and Director

                    /s/ Joel B. Alvord                              /s/ Donald F. McHenry
       ----------------------------------------------    --------------------------------------------
                 Joel B. Alvord, Director                        Donald F. McHenry, Director

                  /s/ William Barnet, III                          /s/ Michael B. Picotte
       ----------------------------------------------    --------------------------------------------
               William Barnet, III, Director                    Michael B. Picotte, Director

                   /s/ Daniel P. Burnham                             /s/ Thomas R. Piper
       ----------------------------------------------    --------------------------------------------
                Daniel P. Burnham, Director                       Thomas R. Piper, Director

                /s/ Paul J. Choquette, Jr.                           /s/ Thomas C. Quick
       ----------------------------------------------    --------------------------------------------
             Paul J. Choquette, Jr., Director                     Thomas C. Quick, Director

                    /s/ John T. Collins                            /s/ Francene S. Rodgers
       ----------------------------------------------    --------------------------------------------
                 John T. Collins, Director                      Francene S. Rodgers, Director

                  /s/ William F. Connell                              /s/ John W. Rowe
       ----------------------------------------------    --------------------------------------------
               William F. Connell, Director                        John W. Rowe, Director

                  /s/ Gary L. Countryman                             /s/ Thomas M. Ryan
       ----------------------------------------------    --------------------------------------------
               Gary L. Countryman, Director                       Thomas M. Ryan, Director

                   /s/ Alice F. Emerson                             /s/ Paul R. Tregurtha
       ----------------------------------------------    --------------------------------------------
                Alice F. Emerson, Director                       Paul R. Tregurtha, Director
</TABLE>

                                       76