OTCnet Local Bridge (OLB) Rollout 

Frequently Asked Questions 

OTCnet Local Bridge (OLB) Frequently Asked Questions

Please find frequently asked questions and answers below to assist you in your OLB upgrade.

1. We only use Deposit Processing at my office, do we need the OLB? 

If you only perform Deposit Processing activities, you do not need to download and 

install the OLB. The OLB only affects Check Capture, Check Processing, Card 

Processing, OTC Kiosk and Terminal Configuration users: the Check Capture 

Administrator, Check Capture Supervisor, Check Capture Lead Operator, Check 

Capture Operator, Card Administrator, or Card Operator.

2. Why is the OLB a requirement for all workstations performing Check Capture,

Check Processing, Card Processing and Kiosk Tablet tasks?

The OLB is required for all workstations performing Check Capture, Check Processing, 

Card Processing, and for Kiosk Tablet users. If the OLB is not installed on your 

workstations, then OTCnet will not function properly and may result in settlement delays.

Once users install the OLB, OTCnet runs more smoothly with faster check and card

terminal detection and quicker access to various check scan forms.

Please work with your Agency POC, IT Team, the OTCnet Customer Support Team, and 

your OTCnet Deployment Specialist to ensure that your workstations are upgraded to 

the latest OLB (for Check and Card Processing) and firmware (for Check Processing).

3. Are there any prerequisites to complete before downloading and installing the 

OLB?

For Google Chrome and Microsoft Edge, no prerequisites are needed for 

downloading and installing the OLB. 

For Internet Explorer (IE), the IE configuration settings must be modified. Reference 

the System Requirements Guide and the OLB Configuration and Setup Guide for stepby-step instructions on completing the OLB prerequisites. 

The Check Capture Administrator and Card Administrator are the only users that can 

complete the download of the OLB application. Once the download is complete, any 

user with Windows Administrator rights can install the OLB application.

4. I’ve installed the OLB application and started the OLB, why can’t I scan checks?

You must be a Check Capture Lead Operator or Check Capture Operator to scan 

checks.

On June 15, 2022, Microsoft ended support for Internet Explorer 11 (IE 11). Windows 10 

and 11 does not support IE 11. OTCnet strongly encourages transitioning workstations 

to Google Chrome or Microsoft Edge to avoid any disruptions in functionality. 

If users continue to use IE 11, additional steps are required to adjust configuration 

settings. Work with your IT Team and reference the System Requirements Guide and 

the OLB Configuration and Setup Guide for step-by-step instructions on updating the 

firmware and OLB.
OTCnet Local Bridge (OLB) Rollout 

Frequently Asked Questions 

You must also create and import your unique OLB credentials onto your workstation. 

Please reference the Import OLB Credentials Printable Job Aid. 

If you are configuring a check capture or card processing terminal and you have not 

started the OLB application, you will receive the following message: “Terminal detection 

failed. Please ensure that the OLB application is running.” Ensure you start the OLB 

Application prior to configuring a check capture terminal.

5. Does anyone who uses Check Capture, Check Processing, Card Processing or 

Kiosk Tablet need to import their credentials?

Yes, each user creates a unique OLB credential, which must be imported onto the 

workstation. If there are multiple users on a terminal, each user must import their own 

OLB credentials. Users may save their OLB credential file to any folder they have 

access to (e.g., My Documents folder, Desktop folder). 

6. Do we have to keep updating our OLB Password?

No, unlike your OTCnet password, you do not have to update your OLB password. If you 

forget your OLB password, or if you attempt to enter an incorrect password three times 

(or more), you will have to recreate an OLB credential file through the Create Local 

Bridge and User Profile page and save it again. You will also have to import your OLB 

credentials again. Please reference the Create the OLB Profile Printable Job Aid.

7. Is there a list of compatible check scanners? 

OTCnet currently supports the RDM EC 7000i, RDM EC 9100i, the Panini I: Deal, Panini 

MyVision X, and the Panini VisionX scanners. Note that the RDM EC 7000i is no longer 

available for purchase. Reference the OTCnet Hardware Webpage for all hardware

options. Please see the System Requirements Guide for a full compatibility matrix. 

Please contact Customer Support if you encounter issues with your compatibility. 

Please reference the following resources to install the OLB:

• System Requirements Guide: Please work with your IT Team to complete all OLB 

Prerequisites prior to installation 

• OTCnet Web Based Training: Modules 8.1, 8.2, and 8.3

Please reference the following resources to start using the OLB:

• OTCnet Web Based Training: Module 2.1

8. Who can I contact if I have questions about the OLB?

The OTCnet Deployment Team 

Phone: 703-377-5586 

E-mail: Fiscalservice.OTCDeployment@citi.com

The OTCnet Customer Support Team 

Toll free phone: 866-945-7920 

DSN phone: 510-428-6824, Options 1, 3, 4 

E-mail: Fiscalservice.OTCChannel@citi.com