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NAVY CASH®

SOP CHANGE NOTICE

NAVSUP PUB 727

Navy Cash Fleet Support Groups

NAVSUP Fleet Logistics Centers

Norfolk

San Diego

Yokosuka

Navy Cash SOP Change Notice 2021-002 3 August 2021

Subject: Additional Procedures for Deceased Cardholders

Attention: Supply Officers/Disbursing Officers/Navy Cash Accountable Officers/Navy 

Cash Deputies 

1. Background. A recent situation prompted the need for additional clarification of 

procedures to circumstances surrounding movement of funds for deceased cardholders.

2. Disbursing Officer Action. Disbursing Officers should follow the procedures in this 

change notice to resolve funds movement related to the death of a cardholder.

3. Official Change to Navy Cash SOP. This Navy Cash SOP Change Notice represents an 

official change to the Navy Cash SOP (NAVSUP PUB 727). Each DO/Navy Cash 

Accountable Officer shall retain a copy of all effective Navy Cash SOP Change Notices on file 

for inspection with the current version of the SOP (see list of effective Navy Cash SOP change 

notices immediately below).

4. List of Effective Navy Cash SOP Change Notices. This table identifies all change notices

issued in the publication year of the rewrite of NAVSUP Pub 727 dated 18 May 2020. An 

“N/A” in the Issued column identifies that those changes were incorporated in the new SOP. 

They are listed only to avoid confusion regarding the change notice numbering sequence.

CHG # Issued Change Title SOP Version

2020-001 N/A Ship’s Store Profits Transfer to MWR Merchant Procedures v1.15v2

2020-002 N/A Cardstock Reordering Procedures v1.15v2

2020-003 N/A Barge Move Procedures v/1.15v2

2020-004 21 Aug 20 Navy Cash Card Issuance Requires a Linked U.S. Bank Account 18 May 20

2020-005 16 Oct 20 Procedures for Missing or Deceased Members 18 May 20

2020-006 13 Nov 20 Fraud-Related Navy Cash Accounts Information Requests 18 May 20

2021-001 23 Feb 21 Temporary Transaction Increase Authorization for Retail Spending 18 May 20
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5. Points of Contact. If you have any questions, please contact: 

Hugh Chin at NAVSUP FLC Norfolk 

hugh.chin@navy.mil 

(757) 443-1189 DSN: 646-1189 

Andy Yager at NAVSUP FLC San Diego

andrew.yager@navy.mil 

(619) 556-6493 DSN: 526-6493 

VACANT at NAVSUP FLC Yokosuka 

pending back-fill @ fe.navy.mil

+81 (46) 816-7324 DSN: (315) 243-7324 

6. General Changes to Procedures. Provides guidance to disbursing officers regarding 

members killed in action or deceased.

7. Specific Changes to Procedures. This procedural detail amends content in Navy Cash SOP 

Change Notice 20-005 “Procedures for Missing or Deceased Members.” SOP Change 20-005 

paragraph 2.10.4 content is identical; paragraphs 2.10.4.1. CANCEL CARD, and 2.10.4.2. 

OPEN CASE WITH CSU are also identical but have been renumbered to allow for the insertion

of two additional paragraphs providing direction surrounding circumstances for any requests for 

funds movements on behalf of the deceased member. 

§§§§§ 

2.10.4. NAVY CASH CARDHOLDER DECEASED, INJURED, OR AN UNAUTHORIZED 

ABSENTEE. If a Navy Cash card is found in the personal effects of a cardholder who is 

deceased, missing, injured, or an unauthorized absentee, a designated officer, or an inventory 

board appointed by the Commanding Officer, should present the card to the Disbursing Officer.

2.10.4.1. IF CASUALTY ASSISTANCE CALLS OFFICER (CACO) IS ASSIGNED. 

Requests for sailor identification, Navy Cash Account details and corrections to linked 

bank account information are worked through the DISBO or FLC.

2.10.4.2. CANCEL CARD. The Disbursing Officer will cancel the card in the Navy Cash 

application. The Navy Cash system automatically transfers any remaining closed-loop 

balance to the open-loop account.
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2.10.4.3. OPEN CASE WITH CSU. The Disbursing Officer opens a case with the CSU 

requesting any remaining funds in the cardholder’s account be pushed back to the 

cardholder’s linked bank account. Upon receiving the request, the CSU process requires a 

24-hour wait period to ensure all pending transactions are processed before pushing the 

funds back to the cardholder’s account. Upon confirmation of a zero balance, the CSU 

closes the cardholder’s account.

2.10.4.4. IF CACO IS NOT ASSIGNED. All requests for Navy Cash Account residual 

funds for retired or separated sailors should be directed to CSC at (866) 362-8922. 

Requestors needing funds transferred will be required to provide valid forms of 

identification, powers of attorney and death certificates.

§§§§§