Navy Cash Bulletin

Volume 18: Issue 4 Oct/Nov/Dec 2021

In This Issue:

Disbursing News

Sailor of the Month

Navy Cash Card Replacement Guidance

Additional Resources

Fleet Events/Training

Points of Contact
Disbursing News

NAVY CASH ENROLLMENT FORM REQUIREMENT (FS FORM 2887)

Enrollment forms are a critical element in the Navy Cash program. A signed enrollment form must be on file for every 

Navy Cash cardholder. By signing the 2887, cardholders acknowledge the program’s Privacy Act statement, 

authorize debits and credits to their bank and credit union account, consent to immediate collection from pay for any 

negative balances that may result from use of the Navy Cash card, and authorize the Government to initiate debt 

collection procedures for amounts that remain or become due and owing. The signed 2887 is the enforceable agreement 

between the individual cardholder and the Navy Cash program.

Retention. Electronic enrollment forms will be retained on the Navy Cash server on the ship for three years. Copies of 

any hardcopy enrollment forms shall be maintained on board ship for reference for three years from the date of 

signature. Enrollment forms can be purged three years from the date of signature, unless the individual is still on the 

ship. Because the FS 2887 contains sensitive personal information, the forms must be kept in the safe. 

Monthly Reports on Missing Enrollment Forms. Each month, the Disbursing Officer must ensure the Ship Navy Cash 

missing 2887 Report is reviewed each month and verify a signed enrollment form (2887) has been or will be forwarded 

to the Treasury Agent for every cardholder whose name is listed on the report.

ENROLLMENT FORM 2887 UPLOAD. This feature is only available to the Navy Disbursing or Marine Disbursing role within 

the Navy Cash application. A ‘Forms’ option has been added to the left navigation menu. This feature allows searches for 

cardholders by either SSN or first/last name. Matching cardholders will show in the results. Use the ‘Browse’ button to 

navigate to the .pdf Form 2887 file located on your computer. If the upload is successful, user will see a green pop-up 

message indicating that the upload was received. Uploaded forms are available to disbursing and the CSU immediately 

upon upload completion.

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AUDIT TIPS

1. Ensure you balance to the penny, count, recount your cash on hand. (Blue E disqualifier if off)

2. Ensure ALL DD2657’s signed and Section V completed.

3. Ensure you have a Deputy assigned, you designate on DD577

4. Bulk checks inventoried every 90 days, sign bulk check log

5. Change combo every 6 months, record it

6. Ensure all required signatures on retained 1359.

7. Certifying Officer not designated, should be SUPPO 

8. No funds on unused Private Merchant Navy Cash cards, strip and chip zeroed out.

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Where to find SOPs

SOPs are available for download from the Treasury Web Site. DISBOs are encouraged to download the new 

SOPs to replace the version you may have in your offices.
Incomplete Forms for Civilian, Contract Riders and Merchants

A completed 2887/2888/2889 form is vital to the navy cash program in order to perform to its operational peak. 

Without completed banking information, the transfer of funds from the Civ/Contractors/Merchants home 

account to and from the Navy Cash card will not take place. The Civ/Contractor will not be able to receive 

unused funds back to their home account and reciprocally the DISBO will not be able to collect any negative 

balances from the rider if they overdraft. Although this does not happen often, it is still an issue that we would 

like to have corrected in the future; by following the guidelines of having, the correct forms filled out correctly 

and in future. Some points to keep in mind are 1. A cardholder mostly can only go negative if they have 

previously provided a bank account. If they have a negative balance, then they should bring cash to Disbursing 

on the ship to clear the negative balance. 2. Without bank account information, cardholders would have to visit 

Disbursing with cash. The Navy Cash program is trying to reduce the amount of cash being presented to 

Disbursing. 3. A FS Form 2889 is only required for DoD Contractors and the FS Form 2888 is only for merchants.

All forms must be completely filled out. The Disbursing Officer should return all incomplete forms 

without completing enrollment if given an incomplete form.

The Navy Cash Program Office and the Offices of the FLC’s appreciate all the effort and assistance in this 

matter.

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NAVY CASH OPEN LOOP DECLINES 

Know your balance! 

Navy Cash open loop transaction (Debit or strip transactions) declines are on the rise. This indicates many cardholders are 

unaware of their strip/Debit feature balance before using it to make retail purchases or ATM withdrawals. We encourage the use 

of the strip for retail purchases but also expect cardholders to take personal responsibility to ensure there are sufficient funds to 

conduct retail transactions when using their Navy Cash Card. Not knowing one’s balance opens one to risk for a declined 

transaction or denied cash withdrawal at an ATM.

We are generating and will provide Plan of the Day notes for distribution and will ask they be part of your regular rotation to the 

crew to remind them to check their balances at the kiosk or to register for an online account by visiting www.navycash.com. We 

also recommend advising cardholders to load their strip/Debit fund 48 to 72 hours prior to beginning retail transactions. This will 

ensure the funds are properly reflected on the card; if Navy Cash and ship communications are delayed the correct balance may 

not be properly represented set the cardholder up for declined transactions.

Navy Cash had created a Navy Cash Cardholder User Guide with helpful information for cardholders on retail use, balance holds 

and withdrawals. Disbursing officers should have these available for their cardholders, please contact your Navy Cash FLC for 

some published user guides or an electronic copy for printing on demand.

With the holiday season in full swing we may see more declined transactions due to insufficient funds: the best 

prevention is to know one’s balance and ensure there are sufficient funds before going shopping or making an ATM 

withdrawal.

Please encourage your cardholders to know their balance and help to minimize declines

Disbursing News Cont.

Fleet Logistic Center News, Reminders & Recommendations
Navy Cash Negative Balance Management

1. Navy Cash Managers (NCM) should review the Daily Negative 

Balance Report each day.

2. The NCM should notify those cardholders when first appearing 

on the Negative Balance Report. If this is the 2nd or 3rd

occurrence, recommend include the cardholder’s chain of 

command.

3. If the negative balance report for a cardholder shows a 

representment pending, the NCM does NOT have to collect, but 

should still inform the cardholder. 

4. If the negative balance report for a cardholder does NOT show 

a representment pending, the NCM has 10 calendar days to 

collect cash from the cardholder. If the cardholder gives cash to 

the NCM, the NCM should perform a “Cash to Strip” 

transaction. 

5. If 10 days have gone by per number 4 above, then the NCM 

should submit a DD Form 139 to the Personnel Office for 

collection. You can obtain a sample DD Form 139 from your 

supporting FLC. 

6. If the representment pending in number 3 disappears from the 

daily negative balance report, then the NCM should submit the 

DD Form 139 to the Personnel Office onboard. 

7. The sailor can also clear a negative balance by submitting a 

Split Pay Option (SPO) form to the Personnel Office onboard. 

This is the sailor’s option, as the SPO form must be signed by 

the sailor. 
Visitor Card Alert

Navy Cash Program office continues work to reduce the number of visitor cards current with Navy 

Cash. Visitor cards greater than 5 years old will be cancelled in the near future. A bulletin will be 

issued to identify the dates we’ll begin to close out these card. Visitor cards greater than 5 years old 

have technically expired but a glitch in the card’s code has allowed them to remain active. We are 

reviewing the card files to identify the visitor cards to cancel. DISBOs should post a notice to advise 

cardholders with visitor cards older than 2017 issue dates to check in with Disbursing to be issued a 

new Navy Cash instant Issue card, transfer any Visitor card balance to the new card then the old 

Visitor card is to be destroyed. Reminder – Visitor cards should be used for one time visitors or 

foreign riders, should be collected and cashed out prior to the cardholder’s departure, visitor cards 

are reusable. 

New Customer Support Hours

Beginning 01 Feb 2022, Navy Cash Customer Support Unit (CSU) is shifting its operating hours to 

Monday-Friday, 12:00 AM – 6:00 PM CT. During the time that CSU is not open, Disbursing Officers 

will continue to have the option to be routed to the Navy Cash Technical Support (NCTS) on-call 

team if the issue is identified as high priority based on the Navy Cash SOP. For after-hours calls and 

emails related to Navy Cash system issues, please follow the 

NC_COMMUNICATIONS_TROUBLESHOOTING_GUIDE_V2.PDF and ensure a restart of the system. If 

the issue persists, please open a case with CSU via email (addressed the next business day) or, if it’s 

a high priority issue defined in the SOP, call the CSU (1-866-662-8922) to be patched to an on-call 

technician.

The new hours for the CSC for cardholders is also Monday through Friday 12:00 AM to 6:00 PM (CT). 

If you suspect fraud on your Navy Cash strip, please call the CSC at 1-866-362-8922 24/7. There will 

be an option to connect with a fraud representative to assist.
UPDATE: DISBURSING INITIATIVE

DFAS is in the planning stages to disestablish Disbursing Station Symbol Numbers (DSSNs) and 

centralize all Navy disbursing business under DFAS Cleveland starting in June 2022. As part of this 

effort, and to support timely reporting of cash and checks afloat, Deployable Disbursing System 

(DDS) will be implemented and replace NFRS. USFF, PACFLT and TYCOM stakeholders have been 

meeting to address this transition to ensure Navy afloat commands are prepared for the 

consolidation efforts. 

TYCOMs and Fleet representatives will be identifying afloat commands for migration to DDS and 

DSSN consolidation. NAVSUP as program manager for DDS, has established training dates for fleet 

users in the upcoming months. Training will be coordinated and provided by DFAS representatives in 

4 hour increments. There will be more details provided on this transition in the future. All 

dates/times below are EST.

04/07/2022 – Thursday from 08:30 – 12:30 pm 

04/21/2022 – Thursday from 12:00 pm – 4:00 pm 

05/05/2022 – Thursday from 08:30 – 12:30 

05/19/2022 - Thursday from 12:00 – 4:00 

06/02/2022 – Thursday from 08:30 – 12:30 

06/16/2022 - Thursday from 12:00 – 4:00 

07/14/2022 - Thursday from 08:30 – 12:30 

07/28/2022 - Thursday from 12:00 – 4:00 

08/11/2022 - Thursday from 08:30 – 12:30 

08/25/2022 - Thursday from 12:00 – 4:00 
Sailor of the Month

October 2021

LTJG Jacqueline Plumaker, the Disbursing Officer aboard the USS Boxer (LHD 4), homeported in San 

Diego, CA, has been selected as the Navy Cash Sailor of the Month for December 2021. LTJG Plumaker 

led the implementation of DDS (Deployable Disbursing System) on Boxer, the first large deck on the 

San Diego waterfront to transition to DDS. The transition was executed in conjunction with a complex 

CANES network upgrade and was only successful due to the hard work and perseverance of LTJG 

Plumaker and her team. Immediately following the DDS roll-out, LTJG Plumaker oversaw the upgrade 

and associated training for the new Bluebird handheld point-of-sale devices for ten merchants and all 

Disbursing and Retail Services operators. Her expert coordination ensured all Sailors are 

knowledgeable in the new hardware and ready to support the ship’s Navy Cash needs!

Throughout Boxer’s 18-month DPMA, LTJG Plumaker provided uninterrupted Disbursing services to 

the crew, even during planned network outages. She meticulously manages negative balances and 

consistently submits her monthly returns to FACET. During the recent Field Examination Group 

disbursing audit, she scored an overall “Outstanding” with no major discrepancies. LTJG Plumaker is 

passionately dedicated to supporting the Boxer crew, and is truly deserving of recognition as Navy 

Cash Sailor of the Month!

From the Office of FLC San Diego
Sailor of the Month

November 2021

Ensign Alexander Trimm, Disbursing and Sales Officer aboard USS Higgins (DDG 76), home-ported 

in Yokosuka, Japan was selected as the Navy Cash Sailor of the Month. His outstanding leadership, 

technical acumen, and superb management have been an integral and crucial part of Higgins' 

success while being forward deployed. His Disbursing and Navy Cash Operation are in full 

compliance with DoDFMR and SOP instructions. His high standards, coupled with his strict 

adherence to procedural compliance, led to Higgins earning an overall grade of 98% during the 

most recent Field Examination Group audit. His performance and maintenance of the Navy Cash 

System has been nothing short of outstanding. He achieved 99% of Navy Cash Enrollment forms 

on file while diligently managing his negative balance ledger to sustain zero negative 

balances. Additionally, during the October financial closeout, he transferred a staggering $45,000 

to the ship’s MWR fund, an immense contribution to the wellbeing of his fellow Sailors and a 

display of his financial acuity. Ensign Trimm's technical knowledge and customer service are a 

strong reminder of the Supply Corps' devotion to supporting the warfighter. His noteworthy 

accomplishments, steadfast resolve and devotion to duty make him well-deserving of the title 

“Navy Cash Sailor of the Month”.

From the Office of FLC San Diego
Additional Resources

Navy Cash, DDS & OTCnet tech docs are available on SAILOR 2.1 

https://sailor.navy.mil/sailor/home.cfm

Navy Cash Treasury Website

Navycash.gov

Or

https://www.fiscal.treasury.gov

NAVSUP 727, NAVYCASH SOP, NAVY CASH SOP CHANGE 

NOTICE

https://fiscal.treasury.gov/navy-cash/procedures.html

NAVSUP News and Media

https://www.navsup.navy.mil/navsup/news

Deployable Disbursing System (DDS)

DDS Training Database: https://dds-test.dfas.mil/forms/frmservlet?config=dds-test-sqt_a 

 

Tutorials: https://www.milsuite.mil/video
Fleet Events & Training Dates

Meet the Fleet

With the continued COVID travel and gathering restrictions in place, we will continue to suspend Navy Cash Meet 

the Fleet meetings with DISBOs, program office, NIWC, Treasury, SAIC and the Federal Reserve Bank until such time 

it is safe to hold these events. Until then, please continue to communicate to the program office through your 

local FLC Navy Cash Representative. 

.

Navy Cash Refresher Training

Location Dates

San Diego, CA 01-03 February 2022

Norfolk, VA 01-03 February 2022

Yokosuka, Japan TBD

DDS Training Video Tutorials

Video Name/# Video Name/#

001 General Information (DDS) #37933 014 Print Checks and Check Register (DDS) #38237

002 Logging into DDS #37934 015 Cash Received from Bank (DDS) #38225

003 Opening a New Business Day (DDS) #38216 016 Creating Domestic EFT File (DDS) #38231

004 Agent Processing (DDS) #38215 017 Close Out Process (DDS) #38238

005 DD1081 Advances (DDS) #38217 018 DD1081 Returns (DDS) #38239

006 Exchange Transactions (DDS) #38218 019 DD2665 - Daily Agent Acct Summary (DDS) #38236

007 Manual Disbursements (DDS) #38219 020 DD2657 - Daily Stmt of Acctabilty (DDS) #38232

008 SF1034 Public Voucher (DDS) #38221 021 End of Month Navy Cash (DDS) #38228

009 Manual Collections (DDS) #38220 022 Finalized Level 8 and SF1179 (DDS) #38227

010 DD1131 Certify (DDS) #38235 023 SF1219 - Statement of Acctability (DDS) #38234

010a DD1131 Cash Coll Voucher Reject (DDS) #38223 024 Upload and Maintain LOA Tables (DDS) #38240

010b DD1131 - Edit (DDS) #38222 025 Journal Voucher (DDS) #38229

011 Deposits (DDS) #38224 026 Vault to Vault Transfer (DDS) #38233

012 Debit Voucher (DDS) #38226 027 Foreign Currency Transactions (DDS) #38377

013 Check-EFT for Cash (DDS) #38230

https://www.milsuite.mil/video/watch/video/#####
Points of Contact

Federal Reserve Bank Customer Service Center (CSC)

Customer Service Center (CSC)

Cardholders: (866) 3NAVYCASH or (866) 362-8922

Website: www.navycash.com 

E-mail: navycashcenter@frb.org

Disbursing Offices: (866) 6NAVYCASH or (866) 662-8922

Website: www.navycashcenter.com

Email: navycashcenter@frb.org

Others:

FAX: 1-(813)-533-5711 or 1-(866)280-5807

Enrollment Forms Shipping Address: FRB-KC

Attention: Forms 

2201 Farnam St

Omaha, NE 68102

(866) 662-8922 

NAVSUPHQ Navy Cash Program Office

Eric Burks, Navy Cash Supervisor eric.h.burks.civ@us.navy.mil

Beth Pollock, Program Manager beth.a.pollock.civ@us.navy.mil

Michael Harants, Deputy Program Manager michael.j.harants.civ@us.navy.mil

David Robertson, Installation Manager david.s.robertson16.civ@us.navy.mil

Melanie Truempy, Financial/Shipboard Auditor melanie.m.truempy.civ@us.navy.mil

Derek Takara, LCS EagleCash and Training Mgr derek.a.takara.civ@us.navy.mil

David Sulli, Logistics Management Specialist david.c.sulli.civ@us.navy.mil

John Titzel, Integrated Logistics Manager john.t.titzel.civ@us.navy.mil

Nicholas Brown, Program Analyst nicholas.g.brown4.civ@us.navy.mil

Jeff Salguero, CPO jeff.b.salguero.mil@us.navy.mil

Ralph Pieper, Information Systems Security Manager ralph.l.pieper@us.navy.mil

Will Lindsey, Information Systems Security Officer william.r.lindsey22@us.navy.mil

Jonathan Boyce, Information Systems Security Officer jonathan.s.boyce2.civ@us.navy.mil

NAVSUP FLC Navy Cash Fleet Support

Hugh Chin, Waterfront Support (LANTFLT) hugh.o.chin.civ@us.navy.mil

Andrew Yager, Waterfront Support (PACFLT) w.a.yager.civ@us.navy.mil