A Guide to Federal Government ACH Payments 7-1

7 Contacts 

Overview

In this chapter...

A: Fiscal Service Payment Management Call Center .......................................................................... 7-2

B: EFTPS Assistance....................................................................................................................................... 7-2

C: Major Paying Agency Contacts .............................................................................................................. 7-2

D: Defense Finance and Accounting Service (DFAS) Contacts ........................................................ 7-3

E: Go Direct Contact Information .............................................................................................................. 7-3

F: Treasury Offset Program ........................................................................................................................ 7-3

This chapter includes addresses and/or phone numbers of ACH contacts. These contacts are 

provided to handle any problems or questions that you may have concerning ACH payments and 

collections. 
7-2 A Guide to Federal Government ACH Payments

7. Contacts Green Book

A: Fiscal Service Payment Management Call Center

For assistance with a payment issued by Treasury, please contact the Fiscal Service Payment 

Management Call Center at: 1 (855) 868-0151 or email us at Payments@fiscal.treasury.gov.

For payments issued by the Department of Defense, please see the Defense Finance and Accounting 

Service (DFAS) Contacts section. 

B: EFTPS Assistance

If a taxpayer is initiating federal tax payments using EFTPS—through a financial institution (ACH 

credit) see below for the appropriate customer service helplines. 

Routing Transit Number 061036000 

Account Number 23401009 

Taxpayer Enrollment/Helpline 1 (800) 555-4477 (Businesses) 

1 (800) 316-6541 (Individuals) 

Financial Institution Helpline 1 (800) 605-9876 

C: Major Paying Agency Contacts

Agency Contact Website

Social Security Administration (800) SSA-1213 www.socialsecurity.gov

Office of Personnel Management www.opm.gov/retire

Railroad Retirement Board (877) 772-5772 www.rrb.gov

Department of Veterans Affairs (800) 827-1000 www.va.gov

Veterans Compensation, Pension & Education (800) 827-1000 www.benefits.va.gov/benefits

Veterans Life Insurance (800) 669-8477 www.insurance.va.gov

Bureau of the Fiscal Service (855) 868-0151 www.fiscal.treasury.gov

TreasuryDirect (844) 284-2676 www.treasurydirect.gov

Internal Revenue Service (800) 829-1040 www.irs.gov

Department of Labor 

Black Lung (800) 638-7072 www.dol.gov/owcp/dcmwc

Division of Energy Employees 

Occupational Illness Compensation 

(866) 888-3322 www.dol.gov/owcp/energy

Division of Federal Employees’ Compensation (202) 693-0040 www.dol.gov/owcp/dfec

Longshore and Harbor Workers' Compensation (202) 693-0925 www.dol.gov/owcp/dlhwc
Green Book 7. Contacts

A Guide to Federal Government ACH Payments 7-3

D: Defense Finance and Accounting Service (DFAS) Contacts

For information about military retirement and annuitant payments, please contact 1-800-321- 

1080. For additional information about payments disbursed by the military, please visit 

www.dfas.mil.

E: Go Direct Contact Information

For information about Go Direct, please contact the U.S. Treasury Electronic Payment Solution 

Center at 1 (877) 874-6347 or visit www.GoDirect.gov.

F: Treasury Offset Program

For information about the Treasury Offset Program, visit www.fiscal.treasury.gov/top/ .