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NAVY CASH®

SOP CHANGE NOTICE

NAVSUP PUB 727

Navy Cash Fleet Support Groups

NAVSUP Fleet Logistics Centers

Norfolk

San Diego

Yokosuka

Navy Cash SOP Change Notice 2020-006 13 November 2020 

Subject: Fraud-Related Navy Cash Accounts Information Requests

Attention: Supply Officers/Disbursing Officers/Navy Cash Accountable Officers/Navy 

Cash Deputies 

1. Background. Individuals requesting Navy Cash cardholder records must have proper 

authorization. If an investigator or other official who is not authorized access requests a Navy 

Cash account or cardholder’s records, a special request memorandum must be completed and sent 

to Treasury for review and approval for release of the records in question.

2. Disbursing Officer Action. Adhere to the specific procedures outlined in this change notice.

3. Official Change to Navy Cash SOP. This Navy Cash SOP Change Notice represents an 

official change to the Navy Cash SOP (NAVSUP PUB 727). Each DO/Navy Cash Accountable 

Officer shall retain a copy of all effective Navy Cash SOP Change Notices on file for inspection 

with the current version of the SOP (see list of effective Navy Cash SOP change notices

immediately below).

4. List of Effective Navy Cash SOP Change Notices. This table identifies all change notices

issued in the publication year of the rewrite of NAVSUP Pub 727 dated 18 May 2020. An “N/A” 

in the Issued column identifies that those changes were incorporated in the new SOP. They are 

listed only to avoid confusion regarding the change notice numbering sequence.

CHG # Issued Change Title SOP Version

2020-001 N/A Ship’s Store Profits Transfer to MWR Merchant Procedures v1.15v2

2020-002 N/A Cardstock Reordering Procedures v1.15v2

2020-003 N/A Barge Move Procedures v/1.15v2

2020-004 21 Aug 20 Navy Cash Card Issuance Requires a Linked U.S. Bank Account 18 May 20

2020-005 15 Oct 20 Procedures for Missing or Deceased Members 18 May 20
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5. Points of Contact. If you have any questions, please contact: 

Hugh Chin at NAVSUP FLC Norfolk 

hugh.chin@navy.mil 

(757) 443-1189 DSN: 646-1189 

Andy Yager at NAVSUP FLC San Diego 

andrew.yager@navy.mil 

(619) 556-6493 DSN: 526-6493 

Vicente Cruz at NAVSUP FLC Yokosuka 

Vicente.Cruz@fe.navy.mil

+81 (46) 816-7324 DSN: (315) 243-7324 

6. General Changes to Procedures. Provides guidance regarding proper procedures for 

referring individuals and officials not authorized access to Navy Cash account information for 

Navy Cash cardholder transactions or related records.

7. Specific Changes to Procedures. Part 1, Section 4, Para 2.4.5.3.A on page S4-84 is 

modified as shown below:

§§§§§ 

2.4.5.3. REQUESTED BY OTHER THAN CARDHOLDER WITHOUT A

SUBPOENA.

A. If someone other than the Navy Cash cardholder submits a request for

account information, transaction history, or any PII concerning Navy Cash

accounts, e.g. Chain of Command, Legal Officer, designated Investigating Officer, 

NAVSUP, NCIS investigators, other state or police agencies; the Treasury Agent nor 

the Disbursing Officer is authorized to provide such information. This information may 

not be provided to anyone other than the cardholder without prior written approval from 

the U.S. Treasury. Provide the requestor with the standard “Fraud-related Requests 

for Navy Cash Account or Cardholder Information” memorandum. (See Part 2, 

Section 5B, page S5B-37) When approval is received, the Treasury Agent will provide 

such information to the U.S. Treasury or an approved agent of the Treasury for further 

distribution. 

§§§§§ 
NAVSUP Pub 727 Part 2 Section 5B – Documentation Resources

S5B-37

Fraud-related Requests for Navy Cash Account or Cardholder Information

To Whom It May Concern:

This disclosure is in response to your request for records related to the Navy Cash program. 

Navy Cash is a payments and collections service provided to Department of Defense (DoD) 

Agencies by the United States Department of the Treasury, Bureau of the Fiscal Service 

(Fiscal Service) to replace cash in forward-deployed environments. The Federal Reserve 

Bank of Kansas City, Omaha Branch (FRBKC) and PNC Bank (PNC) are the designated 

Fiscal Service agents for the Navy Cash program. The records you are seeking belong to the 

Fiscal Service and are subject to laws and policies that govern the release of such 

information. Although FRBKC cannot directly provide you with the records you seek, Fiscal 

Service may be able to assist you with your investigation.

As the records requested pertain to personal information of Navy Cash cardholders, Fiscal 

Service is required to comply with the Privacy Act of 1974, as amended (Privacy Act). 5 

U.S.C. § 552a. The Privacy Act protects Navy Cash cardholders’ records from being 

disclosed to any third party without prior written consent of the cardholder to whom the 

records pertain. However, there are twelve exceptions which allow disclosure of records 

without the individual cardholder’s consent. Two of the twelve exceptions may be relevant to 

the disclosure of Navy Cash cardholder’s personal information to your agency.

The Privacy Act, 5 U.S.C. § 552a(b), states in part:

(b)Conditions of Disclosure.—No agency shall disclose any record which is contained in a 

system of records by any means of communication to any person, or to another agency, except 

pursuant to a written request by, or with the prior written consent of, the individual to whom 

the record pertains, unless disclosure of the record would be—

(7) to another agency or to an instrumentality of any governmental jurisdiction within 

or under the control of the United States for a civil or criminal law enforcement activity 

if the activity is authorized by law, and if the head of the agency or instrumentality has 

made a written request to the agency which maintains the record specifying the 

particular portion desired and the law enforcement activity for which the record is 

sought; [or]

(11) pursuant to the order of a court of competent jurisdiction.
NAVSUP Pub 727 Part 2 Section 5B – Documentation Resources

S5B-38

If you believe your request meets one of the exceptions noted above (or another 

exception), please forward to your request to:

Sean P. Kemple - Navy Cash Program Manager

U.S. Department of the Treasury

Bureau of the Fiscal Service

401 14th Street, S.W. - Room 349E 

Washington, D.C. 20227

(202) 874-5206

Sean.kemple@fiscal.treasury.gov

Please be aware that a request made under 5 U.S.C. § 552a(b)(7) will need to be signed by 

the head of the agency or instrumentality as set forth above and a court-signed subpoena 

will be required for requests made under 5 U.S.C. § 552a(b)(11).

Thank you for your interest in Navy Cash. Please let us know if you have any 

questions.