[Federal Register Volume 88, Number 219 (Wednesday, November 15, 2023)]
[Notices]
[Pages 78370-78371]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-25129]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Community Living


Agency Information Collection Activities: Proposed Collection; 
Public Comment Request; of the ACL Generic Clearance for the Collection 
of Routine Customer Feedback OMB 0985-NEW

AGENCY: Administration for Community Living, Department of Health and 
Human Services.

ACTION: Notice.

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SUMMARY: The Administration for Community Living (ACL) is announcing an 
opportunity for the public to comment on the proposed collection of 
information listed above. Under the Paperwork Reduction Act of 1995 
(PRA), Federal agencies are required to publish a notice in the Federal 
Register concerning each proposed collection of information, including 
each proposed extension of an existing collection of information, and 
to allow 60 days for public comment in response to the notice. This 
Information Collection (IC) solicits comments on the IC requirements 
relating to the ACL Generic Clearance for the Collection of Routine 
Customer Feedback, a generic mechanism for Collecting Service Delivery 
Feedback under the Paperwork Reduction Act.

DATES: Comments on the collection of information must be submitted 
electronically by 11:59 p.m. (EST) or postmarked by January 16, 2024.

ADDRESSES: Submit electronic comments on the collection of information 
to: ACL's Center for Management and Budget 
<a href="/cdn-cgi/l/email-protection#fda992909c969498d3aa9c8e9594939a899293bd9c9e91d395958ed39a928b"><span class="__cf_email__" data-cfemail="b2e6dddfd3d9dbd79ce5d3c1dadbdcd5c6dddcf2d3d1de9cdadac19cd5ddc4">[email protected]</span></a>. Submit written comments on the 
collection of information to Administration for Community Living, 330 C 
Street SW, Washington, DC, 20201, Attention: Center for Management and 
Budget PRA Comments.

FOR FURTHER INFORMATION CONTACT: Tomakie Washington at 202-795-7336 or 
<a href="/cdn-cgi/l/email-protection#92c6fdfff3f9fbf7bcc5f3e1fafbfcf5e6fdfcd2f3f1febcfafae1bcf5fde4"><span class="__cf_email__" data-cfemail="f8ac97959993919dd6af998b9091969f8c9796b8999b94d690908bd69f978e">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: Under the PRA, Federal agencies must obtain 
approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. ``Collection of 
information'' is defined as and includes agency requests or 
requirements that members of the public submit reports, keep records, 
or provide information to a third party. The PRA requires Federal 
agencies to provide a 60-day notice in the Federal Register concerning 
each proposed collection of information, including each proposed 
extension of an existing collection of information, before submitting 
the collection to OMB for approval. To comply with this requirement, 
ACL is publishing a notice of the proposed collection of information 
set forth in this document.
    With respect to the following collection of information, ACL 
invites comments on our burden estimates or any other aspect of this 
collection of information, including:
    (1) whether the proposed collection of information is necessary for 
the proper performance of ACL's functions, including whether the 
information will have practical utility;
    (2) the accuracy of ACL's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used to determine burden estimates;
    (3) ways to enhance the quality, utility, and clarity of the 
information to be collected; and

[[Page 78371]]

    (4) ways to minimize the burden of the collection of information on 
respondents, including using automated collection techniques when 
appropriate, and other forms of information technology.
    The Administration for Community Living (ACL) at the Department of 
Health and Human Services (HHS) is requesting a generic clearance for 
purposes collecting data with a focus on the awareness, understanding, 
attitudes, preferences, or experiences of customers or other 
stakeholders relating to existing or future services, products, or 
communication materials. ACL defines routine customer feedback as 
information that provides useful insights to improve existing or future 
service deliveries, products, or communication materials. ACL is 
requesting approval for customer surveys with the purpose of the 
collecting data to assist the agency in improving existing or future 
service deliveries, products, or communication materials; responses are 
voluntary: the collection does not impose a significant burden on 
respondents; the collection does not employ statistical methods to have 
practical utility; and the data results are not publicly shared.
    The types of information collection activities will include:

1. Customer Comment Card/Complaint Form
2. Customer Satisfaction Qualitative Surveys
3. Technical Assistance
4. Usability Testing (e.g., website or Software)
5. Small Discussion Group
6. Focus Group
7. One-time or panel discussion groups
8. Moderated, un-moderated, in-person, and/or remote-usability studies
9. Testing of a survey or other collection to refine questions
10. Post-transaction customer surveys
11. On-line surveys

    ACL was created around the fundamental principle that older adults 
and people of all ages with disabilities should be able to live where 
they choose, with the people they choose, and with the ability to 
participate fully in their communities. By funding services and 
supports provided primarily by networks of community-based 
organizations, and with investments in research, education, and 
innovation, ACL helps make this principle a reality for millions of 
Americans. Integral to this role, ACL will use this mechanism to 
conduct routine customer feedback for ACL programs. The proposed data 
collection template may be found on the ACL website for review at: 
https://www.acl.gov/about-acl/public-input.
    Estimated Program Burden: ACL estimates the burden of this 
collection of information as follows:
    The annual burden hours (2,521) requested, and the anticipated 
number of respondents (10,086) are based on the number of potential 
customer feedback respondents. Over the course of a three-year 
clearance for this generic information collection, ACL estimates a 
three-year burden drawdown amount of 7,564.5 burden hours and 30,258 
respondents.

                                        Estimated Annualized Burden Table
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                                                  Annual  number     Number of
      Type of respondent              Form              of         responses per   Burden hours    Total annual
                                                    respondents     respondent     per response    burden hours
----------------------------------------------------------------------------------------------------------------
ACL Potential Customer or       ACL Generic               10,086               1             .25          2, 521
 Stakeholder.                    Clearance for
                                 the Collection
                                 of Routine
                                 Customer
                                 Feedback.
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    Dated: November 8, 2023.
Alison Barkoff,
Principal Deputy Administrator for the Administration for Community 
Living, performing the duties of the Administrator and the Assistant 
Secretary for Aging.
[FR Doc. 2023-25129 Filed 11-14-23; 8:45 am]
BILLING CODE 4154-01-P


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