Do Not Pay Quick Reference Card

Overview of the CAIA Implementation

The Bureau of the Fiscal Service (Fiscal Service) 

implemented the Common Approach to Identity 

Assurance (CAIA) as a credentialing provider for many of 

its applications. CAIA enables federated applications to 

accept user credentials from external Credential Service 

Providers (CSP). CAIA allows for three different methods 

of identity authentication for the Do Not Pay (DNP) 

Portal: 1) Personal Identity Verification (PIV) Card/

Common Access Card (CAC)/LincPass card; 2) ID.me; and 

3) Login.gov.

Impacts to the DNP Portal User Experience for

Non-PIV Card Users

On March 25, 2023, Fiscal Service implemented CAIA to 

log in to the DNP Portal, replacing the IBM Security 

Identity Manager (ISIM). State users and contractors 

who do not have a PIV/CAC/LincPass card are required 

to create an account (or use an existing account) with 

either Login.gov or ID.me to authenticate their identity 

and log in to the Portal.

Getting Started

Creating an Account with Login.gov

If you do not have a Login.gov account and would like 

to create one for the purpose of logging in to the DNP 

Portal, please access the Login.gov account creation 

page or visit the Login.gov homepage, select [Sign in 

with Login.gov], then select [Create an account].

If you already have a Login.gov account, please ensure 

that your official work email address is included as a 

verified email address. Also, make sure your official 

work email matches the email address provided to DNP 

on the User Enrollment Form.

Login.gov

Creating an Account with ID.me

If you do not have an ID.me account and would like to 

create one for the purpose of logging in to the DNP 

Portal, please access the ID.me homepage, select [Sign 

in], then select [Create an account].

If you already have an ID.me account, please ensure 

that your official work email address is selected as the 

primary email address in the account. In addition, 

ensure your official work email matches the email 

address provided to DNP on the User Enrollment Form.

ID.me
How to Adjudicate Payments (cont.)

Adjudicating a Matched Payment

• To adjudicate a matched payment, click on the Match Adjudication Status drop-down menu and select the 

status. Note, records marked “Not Adjudicated” have had no action taken and should be addressed 

immediately. If any record has already been submitted on an Adjudication Report, then you will be unable 

to change to a different adjudication status.

• In the Comments field, you can add a description of why the Adjudication Status was selected. Note, there 

is a maximum limit of 500 characters in this field.

• Click [Apply] to update the adjudication status and log the comment, or [Cancel] to clear the status selection and comment.

• After clicking [Apply] a black field will appear with “Adjudication Successful.” Once all matches have been 

adjudicated, the payment level adjudication status will be updated. The payment will no longer be 

displayed if the Payment Adjudication Status no longer meets the applied filter criteria.

Adjudicating a Multiple Payments

• Select the matches you wish to adjudicate by putting a checkmark in the boxes next to each match. When 

you do so, the Apply Adjudication Status fields will appear above the list of matches.

• Use the drop-down in the Adjudication Status field to select the status to be applied to all selected matches.

• Insert any comments in the Comments field, if necessary.

• Click [Apply to Selected] to update the adjudication status and log the comment. A payment will no longer 

be displayed if the Payment Adjudication Status no longer meets the applied filter criteria.

• Click [Cancel] to clear the Adjudication Status and Comment fields. All checked boxes will also be cleared.

FAQ’s

Will I need to contact the DNP Help Desk for 

technical assistance with my Login.gov or ID.me 

account?

No. For technical assistance with your Login.gov or ID.me 

account, please access the respective Help Center found 

on each website.

Login.gov Help Center | ID.me Help Center

Can I use an existing account with Login.gov or 

ID.me to authenticate my access to the DNP Portal?

Yes, you may use an existing account with Login.gov or 

ID.me. If you have an existing account that contains your 

personal email address, you must also add your work email 

address to your profile. An ID.me account must contain 

your official work email address as the primary email 

address.

Access to the DNP Portal is provisioned to official work 

email addresses only, not personal email addresses. The 

official work email address on your existing account with 

Login.gov or ID.me must match the email address provided 

to DNP on the User Enrollment Form.

Will I need to make an account with both Login.gov 

and ID.me to authenticate my access to the DNP 

Portal?

No. You are required to create an account with either 

Login.gov or ID.me.

Once I have my new account with Login.gov or 

ID.me, will I be able to access to the DNP Portal 

immediately, or is there a lag time for processing the 

Login.gov or ID.me request?

If you have authenticated your identity through the CSP of 

your choice, your access to the DNP Portal should be 

immediately available through your new Login.gov or 

ID.me account.

Does the DNP Portal have Aging Rules?

Yes. If a user does not log in once every 120 days, the 

Aging Rules will deactivate the user, revoking DNP Portal 

access immediately. The Aging Rules will be activated as 

soon as users have been provisioned access to the DNP 

Portal.

If a user is deactivated, a new DNP User Enrollment Form 

must be completed and signed by the Access Group 

Administrator (AGA) for the user to regain access to the 

DNP Portal. The process to reprovision access can take up 

to seven days. 

Users will receive warning emails to notify them that they 

are at risk of being deactivated due to inactivity. They will 

receive five notification emails, the earliest being fourteen 

days before access is removed.

Support Resources

Agency Support 

For questions regarding Portal access, contact the Agency Support Center 

at 855-837-4391, or by email at donotpay@stls.frb.org. 

For general inquiries about DNP or OPI, please contact your Agency Lead and Agency Specialist, 

or email OPI.outreach@fiscal.treasury.gov. 

Login.gov Help Center

For assistance with creating or maintaining your Login.gov account, please 

access the Login.gov Help Center.

ID.me Help Center

For assistance with creating or maintaining your ID.me account, please access the 

ID.me Help Center.

Set a recurring reminder on your calendar to log in to the 

Portal every 90 –100 days to avoid Portal disruption after 

120 days of no login activity.