Revenue 

Collections 

Management

December 2021

LEAD. TRANSFORM. DELIVER.

IN THIS ISSUE

1 Supporting Diversity 

and Inclusion Through 

the Minority Bank 

Deposit Program 

2 Get Customized 

Solutions 

from OTCnet

4 The RCM 

Mobile Program

5 Keeping up with the 

Card Acquiring Service

7 eCommerce at a glance

OCT 2021

8 RCM Schedule 

of Releases
Supporting 

Diversity & 

Inclusion 

Through 

The 

Minority 

Bank 

Deposit 

Program

The federal government has long recognized the vital role 

that Minority Deposit Institutions (MDIs) play in promoting 

the economic viability of the communities they serve. These 

banks are in the forefront of underserved communities by 

addressing the various banking services and needs. 

The Minority Bank Deposit Program (MBDP) 

was created in 1969 to increase federal funds deposited 

with minority banks. The program expanded its criteria in 

1971 under Executive Order 11625 and again in 1979 under 

Executive Order 12138 to include financial institutions 

owned by minority individuals or owned by women. To 

participate in the program, banks must be 50% owned by 

minority individuals or women.

JOIN US!!! Fiscal Service highly encourages your agency 

to help support our mission by using one of our many 

capable MBDP banks and credit unions as depositories 

to meet your various banking and financial service needs 

and/or supplement your current banking arrangements. 

Agencies can use these institutions to deposit public money 

and for certain independent demand deposits. 

Today, more than 67 banks and credit unions in more than 

28 states and territories are part of the program. 

The program is currently managed by the U.S Department 

of Treasury within the Bureau of the Fiscal Service (Fiscal 

Service). It is the mission of Fiscal Service to continue the 

program’s legacy by promoting opportunities that support 

MDIs, provide mentorship that strengthens their skills, and 

knowledge, in addition to enhancing diversity, equity, and 

inclusion throughout all government operations. 

As we all work together to enhance diversity, equity, and 

inclusion throughout all government operations, we ask 

that you look at our MBDP list to select your next financial 

institution from amongst our valuable minority institutions. 

For a list of MBDP banks and credit unions visit:

https://Fiscal.Treasury.gov/mbdp/participants.html

If you are interested in participating in the Minority Bank 

Deposit Program, please contact: ARM@Fiscal.Treasury.gov

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Get Customized Collections 

Solutions from OTCnet

OTCnet proudly serves over 100 government agencies and no 

two are alike. Whether your agency is choosing to start the year 

with a “No Cash, No Check” policy, or is planning to introduce card 

payments, OTCnet offers a range of customizable solutions to get 

your agency to its electronic collection goals. 

Expand your Collections with 

OTC Kiosk and Card Processing

Is your agency trying to reduce the time 

customers must stand in line? Are you looking to 

help customers make transactions independent 

of an agency representative? Do you want to 

expand payment accessibility? Get started 

with OTC Kiosk, the fully customizable solution 

designed around your agency’s needs. In August 

2021, the Army Corps of Engineers successfully deployed the kiosk 

tablet solution in production. Join the Army Corps of Engineers 

and other agencies that are currently expanding their collections to 

additional locations using OTC Kiosk.

OTC Kiosk offers two options—the Self-service Kiosk and Kiosk 

Tablet. The OTC Kiosk solutions can support a large customer 

footprint and provide efficient, adaptable, and accessible benefits. 

While moving towards electronic collections, agencies can still collect 

currency and checks just like before.

In addition to OTC Kiosk, agencies can include Card Processing with 

their suite of payment collections. Card Processing offers agencies 

the flexibility to integrate credit, debit, and gift card payments within 

the same platform as check and cash deposits, streamlining payment 

processing and reporting within one application. 

For agencies that are looking to adopt a “No Cash, No Check” policy, 

speak with an OTCnet representative to learn how Card Processing 

can assist with the transition. Contact the Deployment Team to get 

started and learn more.

Explore Our Training Modernization

We started the year hard at work developing new upgrades and 

are launching a host of new training features in 2022. The training 

modernization offers:

• A welcome page with a new look and feel

• Updated training modules topics

• Enhanced web-based training content

• Dedicated OTCnet Local Bridge (OLB) module

• Streamlined paper-based materials

See the OTCnet training website to explore our impactful learning 

resources: https://Fiscal.Treasury.gov/otcnet/training.html

Help Shape the Future of OTCnet

Launching this February 2022, the annual User Survey will provide 

an opportunity to share your experience and help shape the future 

of OTCnet. Let us know what tools your agency uses and make your 

agency’s voice heard by completing our User Survey. Look out for 

your agency’s exclusive access to the survey! 

What Do you Do if Your Local Treasury General Account (TGA) 

Banking Center Is Closing?

Treasury had been working hard moving agencies towards electronic 

collections well before the COVID-19 pandemic. However, the 

pandemic has heightened the need to transition agency collections 

away from check and cash payments to electronic solutions. 

accommodating in-person collections—whether it is by having 

staff present to interact with the customer or managing the effort 

to prepare the deposit and transport to a TGA banking center. The 

banking industry is also moving away as a whole from traditional 

banking centers and supporting teller deposits, as financial 

institutions are currently focused on increasing self-assisted services 

and lending products. As a result, what used to be a common site for 

brick and mortar banking centers is now rapidly disappearing. 

The TGA network is currently undergoing a modernization initiative, 

focused on changing the customers' behavior when paying the 

federal government. Revenue Collections Management has a suite 

of services that agencies can use to collect payments electronically 

or eliminate collecting check or cash all together. Agency customers 

can pay through the internet with Pay.Gov or use their online banking 

software and pay through Online Bill Payment. Mobile Point-of-Sale is 

also available, and agencies can even adopt a “No Cash, No Check 

Policy” to eliminate accepting check or cash payments. 

We encourage reaching out to your Agency Relationship Manager at 

ARM@Fiscal.Treasury.gov to explore these electronic solutions to 

move your agency away from accepting cash or checks towards 

electronic payments for uninterrupted collections moving forward.

For more information on the latest OTCnet news and updates, visit 

https://Fiscal.Treasury.gov/otcnet/ or contact the OTCnet 

Deployment Team to schedule a meeting and learn more about our 

electronic collections options.

Phone: 703-377-5586, E-mail: Fiscalservice.OTCDeployment@citi.com

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Since 2016, the RCM Mobile Program has provided tools for agencies

and the public to accept and pay funds using mobile devices.

Agency-managed apps allow for point-of-sale collections that include

debit/credit card, Samsung Pay, and Apple Pay, as well as the ability to

deposit paper checks directly from a smartphone or tablet!

Customers may download PayPal and Amazon Pay 

from the Apple and Google Play stores onto their 

devices and easily make payments to your agency.

If you would like to learn more about

how your agency can utilize our Mobile

Program, please send an email to

ARM@Fiscal.Treasury.gov

RCM 

MOBILE 

PROGRAM

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You Asked and We Listened - CAS Website Update

The Card Acquiring Service (CAS) is pleased to announce, in January 2022, 

the launch of our updated informational website. Rebuilt from the ground up, 

the CAS website will provide a more comprehensive overview of the CAS 

program, while introducing a new modernized look and feel. 

Enhancements include: 

• Easier navigation – utilized graphical components to enhance 

the mobility of the site;

• Improved readability and access to important information –streamlined 

information architecture and maximized screen real estate to make 

navigation easier; and

• Improved access to online training and other resources

The guiding principle behind this update is customer centricity. The website 

redesign now places the CAS program requirements at the forefront, 

allowing our Federal Program Agency customers to determine whether CAS 

is the right collection mechanism for them prior to submitting an application. 

Training and resource materials are now readily available to include 

printable job aids, relevant past webinars, video demonstrations, user 

guides for terminal devices, and more.

CAS is confident that the updated website will allow us to serve our agency 

customers more efficiently. CAS will continue to review our marketing 

approach in the future to ensure we are continuing to meet the needs 

of our agency customers. As we continue to move forward, we ask that 

you provide our program with recommendations to assist with ensuring 

we are meeting your business needs. If you have any questions and/or 

recommendations, please contact the CAS Agency Outreach Mailbox at: 

CardAcquiringService@Fiscal.Treasury.gov.

Treasury Financial Manual (TFM) Chapter Update – Credit and Debit 

Card Collection Transactions 

Be on the lookout for the updated card processing regulations outlined in 

the TFM, Volume I, Part5, Chapter 7000. The new version of the TFM is 

more comprehensive and it consolidates new and existing guidance as 

well as providing the requirements that federal agencies must follow when 

collecting obligations via credit or debit card.

Updates are scheduled for release Quarter 1, Calendar Year 2022. Please 

subscribe to the CAS Informational website to ensure you receive a 

notification when the TFM updates are released. 

https://tfm.Fiscal.Treasury.gov/v1/p5/c700.html.

CAS Customer Service - Have an issue? 

Here’s how we can help.

Customer service and support have revolutionized over the past decade. 

Recent innovations focus on automating customer service systems to 

promote faster, more efficient and streamlined services. 

The CAS program (along with our partners at Worldpay from FIS) strives to 

provide the best customer support for card services to our Federal Program 

Agencies. Good customer service is critical to our program’s and your 

success, and we want to ensure we understand the needs of our customers. 

Due to the multi-faceted nature of the CAS program, we have enhanced 

CAS support team training to better respond to common inquiries, to the 

benefit of our customer agencies. 

Take a look at some of our changes!

If CAS Federal Agency customers have inquiries/requests related to:

• Terminal Support

• Reconciliation and Reporting

• Billing Inquiries

• Ordering Equipment or Supplies

• General Support Needs

Please contact the U.S. Treasury Support Line at 1-866-914-0558, 24 hours 

a day, 7 days a week for assistance.

For all other requests or inquiries, contact the CAS Agency Outreach 

Mailbox at, CardAcquiringService@Fiscal.Treasury.Gov and a 

Representative from the Fiscal Service CAS Program will respond to your 

inquiry within two (2) business days. 

Who are your Contacts?

CAS Contact Updates – It’s that time...

The CAS program embarks on several agency-facing 

endeavors annually. To ensure we have the most 

up-to-date points of contact (POC) information for 

your agency, please take the time to review your CAS 

program contact types at least once annually (e.g. 

Chain, Merchant Identifier (MID), and Billing POCs). 

If contacts change at your agency, it is important that 

this is promptly communicated to the program so that 

your account can be updated accordingly. 

Questions regarding POC management or 

changes in POCs, should be sent via email to: 

CardAcquiringService@Fiscal.Treasury.gov.

As the CAS program continues to revamp its processes, look for updates on our CAS Informational website, www.Fiscal.Treasury.gov/cas.

CARD ACQUIRING 

SERVICE UPDATES 

KEEPING UP 

WITH THE CARD 

ACQUIRING SERVICE
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RCM SCHEDULE OF RELEASES

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RELEASE SCOPE DATE

5 ECP

Phase 1 of CAIA integration

1/9/2022

6.8 CIR

Application improvements/Backlog Items

1/22/2022

21.04 Pay.gov/Mobile

User experience updates. Continue Public App/Mobile Web/

SDK strategy.

2/3/2022

7.19 Pay.gov

Continuous Availability development, AVS deployment, replace 

Docker Swarm, Angualr conversion on public UI

2/5/2022

4.0 (DME) OTCnet

Release 4.0 will build out the rest of the functionality 

for Operational Dashboard, and address any critical defects or 

enhancements. This release will also support a foreign currency 

provider for processing foreign currency cash 

(if applicable).

2/23/2022
@FiscalService

@FiscalService

Fiscal Service

Thank You for 

Reading

The RCM 

Collections 

Chronicle!

For information about 

RCM’s programs and 

services, please

contact your Agency 

Relationship Manager or 

the Agency Relationship 

Management (ARM)

Division via the ARM 

mailbox:

ARM@Fiscal.Treasury.gov

For a complete listing 

of Revenue Collections 

Management programs and 

services, please 

click here!

 @FiscalService

 @FiscalService

 Fiscal Service

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