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Recipient Guide to Register with 

ID.me, Enable Multi-factor

Authentication and Validate Identity

Security requirements require ASAP.gov recipient organization users to register, validate identity, and 

enable multi-factor authentication (MFA) with ID.me. Recipient organization users are not able to log

into ASAP.gov until they complete these steps. Successfully following the steps in this guide will

ensure recipient organization users have an identity validated ID.me account with multi-factor 

authentication.

Process Overview: 

You must be an active ASAP.gov user before you can start. If you require access to ASAP.gov, please 

contact the user in your organization with the “Point of Contact” role. Once you are enrolled and

can successfully log into ASAP.gov, you can then proceed with the steps listed in this guide. 

To learn more about ASAP.gov, attend an upcoming webinar. Here is a link to register for any of the 

upcoming free webinars: https://fiscal.treasury.gov/asap/#webinars

1. Log into 

ASAP.gov 

(contact your 

organization if 

you cannot)

2. Register 

with ID.me

3. Enable multifactor 

authentication 

via ID.me

4. Validate 

Identity via 

ID.me
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ID.me Guide to Register, Enable Multi-factor 

Authentication, and Validate Identity

Step Screen Image

1. Open an internet browser window and type 

www.asap.gov. You will be taken to ASAP’s login 

page.

 

2. Select ID.me from the login options listed.

You must be an active ASAP user to proceed. If you 

require access to ASAP.gov, please contact your 

organization’s ASAP user with the role of “Point of 

Contact” to become enrolled. Once enrolled and can 

successfully log into ASAP.gov, you can continue 

with the instructions that follow.

3. Log into ID.me using your current login 

credentials. If you do not have an ID.me account, 

proceed to step 5. 

Note: The primary email address associated 

with your ID.me account must be the same as 

the email address associated with your ASAP.gov 

account. If it is not, you will need to add your

ASAP.gov email address. Instructions for adding 

an additional email address are on page 8.

 
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4. You are now logged into ID.me.

Note: You must enable Multi-Factor 

Authentication (MFA). This provides an added 

step of security for your account. If you are an 

existing ID.me user without MFA, proceed to 

step 10.

5. Click on “Create an ID.me account”.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help 

Center” at the top right of your account. There 

will be a Search feature and a list of 

Troubleshooting Topics for you to choose from. 

 

6. Enter the email associated with your ASAP 

account and enter a password. The screen will 

prompt you to enter your personal email 

address. DO NOT DO THIS UNLESS YOUR ASAP 

EMAIL IS YOUR PERSONAL EMAIL ADDRESS. 

Instead, enter the email address associated with

and linked to your ASAP.gov account. Click the 

checkbox to accept ID.me terms and conditions 

and privacy policy. Then, select “Create 

account”.
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7. Check your inbox for an email from ID.me. Click 

the button in the email to confirm your email 

address. Then, return to your internet browser. 

The page will automatically move forward to 

the next step.

Note: This ID.me link will expire within 15 

minutes. Be sure to check your junk/spam 

folder if you do not see it in your inbox.

 

8. For added security, all users will need to add a 

Multi-Factor Authentication (MFA) to their 

account.

MFA strengthens account security by requiring 

two factors to confirm your identity when you 

sign in to your ID.me account. These factors 

typically include:

• Something you know (e.g., username 

and password)

• Something you own (e.g., phone 

number, smartphone, tablet, mobile 

app, and NFC-enable security key)

9. Click the drop-down menu next to your name to 

select “My Account”. Next, click the “Sign In & 

Security” tab.

• Select “Security”. There, you will be 

shown the various MFA options.

• Select “Set up” to add a new MFA 

method and follow the steps to enable 

that MFA method. If you want to delete 

a previously stored MFA method, select 

the trash can icon.

 Note: ASAP access requires at least one 

 enabled MFA method.
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10. You will now need to verify your identity. 

Choose a document type (e.g., driver’s license, 

state ID, passport, or passport card).

Note: If you do not reside in the United States 

(you are an International user), please see the 

instructions beginning on page 10).

 

11. Read and acknowledge the “Consent for ID.me 

to collect Biometric Data and Sensitive Personal 

Information”.

Note: The Biometric Data can be deleted at the 

user’s request. You may request the deletion of 

both the selfie image and Biometric Information 

submitted during your verification by

submitting a request through the ID.me "Privacy 

Rights Center" which is accessible via a link at 

the bottom of their Website, or under the 

"Privacy" setting in your account.

12. Either upload existing photos from your desktop 

or type in the phone number of a cell phone 

that can take pictures. If you choose to take 

pictures with your phone, ID.me will text you a 

secure link that will open your phone camera.

 
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13. Follow the instructions to take pictures of your 

ID. For a driver’s license, state ID, or passport 

card, remember to take a photo of the front 

and back. When you’re satisfied with the 

photos, click continue.

 

14. Follow the instructions to take a selfie. Ensure 

you’re in a well-lit area.

15. The final step to verify your identity is to enter 

your Social Security Number.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help 

Center” at the top right of your account. There 

will be a Search feature and a list of 

Troubleshooting Topics for you to choose from.

 

16. Make sure that all your information is accurate 

and complete. If it is, check the box attesting 

that the information is accurate, and then click 

continue. If not, hit the edit buttons to make 

changes.
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17. You will then see a message saying that your 

identity has been successfully verified. By 

clicking “Allow”, ID.me will be able to proceed.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help 

Center” at the top right of your account. There 

will be a Search feature and a list of 

Troubleshooting Topics for you to choose from.

18. Once you have registered, enabled multi-factor 

authentication, and validated the identity for 

your ID.me account, you will either:

• Be immediately directed to ASAP.gov and 

successfully logged in,

OR

• Receive a message that “an entitlement 

request has been submitted to enable 

privileged access” (see screenshot) and you 

will need to wait for an ASAP team member 

to approve your request. Once the approval 

has been made, you will then be able to log 

in to your ASAP.gov account. 

 
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ID.me Guide to Add Additional Email Address

Step Screen Image

1. Log into ID.me using your current

login credentials.

2. Once logged in,select your name in the topright corner and then select “My Account” 

from the drop-down.

3. Select “Profile” from the listed menu options.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help Center” 

at the top right of your account. There will be a 

Search feature and a list of Troubleshooting Topics 

for you to choose from.

4. Selectthe blue “+ Add Email” option and enter 

the new email address.

5. Select “Send Verification”. A confirmation 

message will be sent to this email address.

6. After confirming your email address via the 

email that was sent, navigate back to the 

“Profile” tab within your ID.me account. 

Note: Your new email address will show as 

“Not Verified” until you confirm this via an 

email sent from ID.me.

7. Confirm the new email address has been 

added to your ID.me account.
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8. Now that the email address used with 

ASAP.gov has been added, you will need to 

select “Make Primary” to make it the primary 

email address associated with your ID.me 

account.

9. Confirm that you now see your ASAP.gov 

email address as the primary email in your 

ID.me account. If so, you’ve successfully 

added the email used with ASAP.gov and 

made it your primary email address.
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ID.meGuide – Identity Verification for International 

Users (users outside of the United States)

Step Screen Image

1. On the “Verify Your Identity” screen, select 

“I do not live in the United States”.
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2. Select “Get Started”.

3. Confirm that your personal information on 

the screen is accurate and complete and click 

“Continue”.
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4. Confirm that the address shown on the 

screen is your current (or most recent) 

address and click “Continue”.

5. If requested, enter your Social Security 

Number and click “Continue”.
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6. Next, upload Two (2) primary IDs or One (1) 

primary and Two (2) secondary IDs. Use the 

drop-down boxes to select the document 

type you have chosen and click “Continue”.

Note: For a list of primary and secondary ID 

types, select the “What is a Primary or a 

Secondary Document?” box.

7. Upload photos of your documents either 

with your computer or your phone.

 

 
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8. Click “Continue”.

9. Enter your cell phone number and click 

“Continue”. You will be texted a link to take 

a selfie.
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10. Select the link that was sent via text. Upload 

a selfie using the camera on your mobile 

device. (Once uploaded, ID.me will verify 

your identity automatically.)

Note: If ID.me cannot verify your information, 

you will need to input your data manually. 

11. Next, return to the browser where you 

started creating your ID.me account. Verify 

your personal information and select 

“Continue”.

Note: If you were not prompted for a Video Call 

after this step, no further action is necessary.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help 

Center” at the top right of your account. There 

will be a Search feature and a list of 

Troubleshooting Topics for you to choose from.
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12. At the bottom of the page, you will see 

Common Rejection Reasons and a check box 

indicating you have your physical documents 

ready for the call. Once you have your 

documents ready, check the box, and click 

“Continue”.

13. If ready for submission, click “Submit 

documents”.

Note: If you want to review your submission, 

change uploaded documents, or update 

information, click “Close”. Verify your personal 

information, then select “Continue”.
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14. After submitting your documents, you will be 

directed to a virtual waiting room to meet 

with an ID.me Trusted Referee. Check the 

box that you have your original documents

to show the Referee on camera and click 

“Continue”.

15. You will then be placed in a waiting room 

and will be shown a pop-up with an 

estimated wait time. You will be 

automatically redirected to the meeting page 

to begin the video call. Click “Start Video 

Call”.

16. The Trusted Referee will now ask you to do 

the following:

• Verbally approve the call to be 

recorded for quality assurance

• Confirm information (name, address, 

date of birth, social security number)

• Show your document via the camera

• Allow the Trusted Referee to take a 

screenshot of you for selfie 

matching.

17. Once you’ve received confirmation that your 

Identity Verification has been successful, the 

process has been complete.

If you have problems or questions, visit 

https://help.id.me/hc/en-us. Select “Help 

Center” at the top right of your account. 

There will be a Search feature and a list of 

Troubleshooting Topics for you to choose 

from.