REVENUE 

COLLECTIONS 

MANAGEMENT 

FALL 2023

LEAD. TRANSFORM. DELIVER.

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IN THIS ISSUE

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Revenue Collections 

Management eCommerce 

Suite Turns 10!

We are always on the lookout to improve the efficiency of existing

Systems and services for our customers. In 2013, we developed the 

eCommerce Suite of electronic payments option aligned with industry 

standards to achieve the long-standing goal of an all-electronic Treasury. 

Our eCommerce suite of services offer Digital Wallets, Online Bill 

Payment, and the Mobile Program.

eCommerce Suite

Digital Wallets

Through our collection system Pay.gov, payments can be made through 

the automated clearinghouse (ACH) system, debit and credit cards, and 

PayPal and Amazon Pay. Our Digital Wallet offerings began with a pilot in 

2013 with 10 agencies. Digital Wallets were implemented in May 2013. 

Through September 2023, more than 150 agencies have cumulatively 

deposited more than $600 million.

Online Bill Payment

Through our collection service Credit Gateway, citizens can make 

payments to the federal government through their own online bank 

portal. Online Bill Payment was implemented in November 2013. Through 

September 2023, 20 agencies have cumulatively deposited more than 

$19 billion. 

Mobile Program

Through our Over-the-Counter Channel Application (OTCnet) and 

Pay.gov systems, we have a public facing app and an agency facing app 

that allow payments to be made via a smartphone. The Mobile Program 

was implemented in July 2016. Through September 2023, more than 

70 agencies have cumulatively deposited more than $370 million. 

eCommerce
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Page 1 L EAD ∙ T RANSFORM ∙ D ELIVER

11,550,688 transactions, $607,295,236

170 agencies, 1,299 forms

86,906 transactions, $4,138,643

157 agencies, 1,172 forms

eCommerce At-A-Glance – September 2023

20 

agencies

61 cash 

flows

78,072,034

transactions

Digital Wallets

Mobile Program 

Online Bill Payment

Near Field Communication (Contactless)

$19,220,957,137

Agencies Cash 

flows

Transactions Dollars

Agency Facing

(FedRevCollect)

69 168 115,933 $234,450,009 

Public Facing 19 23 816,652 $139,707,312 

Card Acquiring Service

(~3,000 NFC-capable terminals)

• 51 Agencies

• 68,677,567 Transactions

• $2,429,921,279

implemented November 2013

implemented July 2016

implemented May 2013

implemented June 2016

implemented November 2013

eCommerce at-a-Glance

FY2023 Recap

Digital Wallets Online Bill Pay 

Mobile Program Near field Communication

New dashboard coming in 2024 
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Card Acquiring Service (CAS)

End of Service Notification - It’s time for a standalone terminal upgrade As technology evolves, our goal is to 

always provide federal program agencies (FPAs) with state-of-the-art card processing machinery. Our selected 

vendors have developed standalone terminal devices with robust functionality to increase performance and 

productivity. These terminals come with advanced security standards to protect card data, all while improving the 

regulatory compliance requirements set forth by the Payment Card Industry Data Security Standards (PCI DSS). 

With that in mind, the Card Acquiring Service (CAS) would like to announce the End of Service for several legacy 

Ingenico and Verifone standalone terminals. 

The standalone terminal models listed below are now considered “End of Service”, meaning they cannot be 

serviced or replaced if issues arise. If you are using one of these models, you will need to purchase a new model 

as soon as possible to avoid potential disruption to service. 

• Ingenico iCT220

• Ingenico iCT250

• Verifone VX520

What To Do Next?

Upgrade your terminal. View our new standalone terminal models below and contact the WorldPay Federal 

Agency Support Team via phone or email at 866-914-0558 / RMTreasury@fisglobal.com to submit a terminal 

purchase request. Once the request is assigned, a Worldpay Sales Agent will contact the submitter to process the 

new standalone terminal purchase. Be sure to have your FPA’s Merchant Identification Number (e.g., MID), and 

form of payment readily available.

• Ingenico Desk 3500

• Ingenico Desk 1500 pin pad

• Verifone T650

CAS Contact Updates – It’s that time...

The CAS program embarks on several agency-facing endeavors annually. To ensure we have the most up-to-date 

points of contact (POC) information for your agency, please take the time to review your card servicing account 

contacts at least twice annually (e.g. Chain, Merchant Identification Number (MID), and Billing POCs). If contacts 

change at your agency, it is important that this is promptly communicated to the program so that your account can 

be updated accordingly. 

Questions regarding POC management or changes in POCs 

should be sent via email to: CardAcquiringService@fiscal.treasury.gov

Stay Tuned! Treasury Financial Manual Update

Changes are coming to Chapter 7000 of the Treasury Financial Manual. This is the chapter that governs the 

policies and procedures for credit and debit card collections with FPAs for the CAS program. Be sure your card 

servicing account contacts are up-to-date and subscribe to the CAS website (www.fiscal.treasury.gov/CAS). 

Stay tuned to see the latest information and updates.

advanced security standards to protect card data
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Successful 

CIR 7.0 Release

The Collections Information Repository (CIR) Release 7.0 was deployed

on September 22, 2023. This release was a major initiative to implement a

multi-factor authentication (MFA) solution aligned with the Executive Order

on Improving the Nation’s Cybersecurity.

The CIR Team would like to express our appreciation to all

the Federal Agency representatives that assisted us in making

this implementation successful.

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FedNow Instant Payments is a method of exchanging money and 

remittance data in near real-time with immediate confirmation to 

sending and receiving parties. It is a new payment mechanism 

taking its place alongside cash, check, the automated clearing 

house (ACH), and wire transfer.

Financial institutions participating in the FedNow Service will 

provide businesses and individuals the ability to send and receive 

instant payments with immediate settlement of funds 24/7/365.

FedNow will operate continually, including weekends and 

holidays. FedNow closing will align with the Fedwire closing 

M-F at 7:00 pm ET. The next FedNow business day starts 

at 7:01 pm daily.

Costs

• No cost to agencies to receive transactions

• Sending bank may charge their customer’s a fee to send; banks 

set their own pricing

• FedNow transactions have a limit of $500K

How to get started with FedNow

• Enroll in CIR Click Here (Step 1)

• Enroll in FedNow Click Here (Step 2)

• Inform your customers that FedNow is available (Step 3)

Reporting

• End of day reporting in Collections Information Repository (CIR)

• Summary level vouchers

• Transaction detail records

• Real-time reporting planned for the future

• Future API calls for agency data

To learn more, contact:

CreditGateway@Fiscal.Treasury.gov or ARM@Fiscal.Treasury.gov

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OTCnet is innovating with Multi-Factor 

Authentication and CAIA

The Latest Multi-Factor Authentication Methods Available to OTCnet Users

In August 2023, OTCnet transitioned their Single Sign On (SSO) system and user provisioning process from 

IBM Security Identity Manager (ISIM) to the Common Approach to Identity Assurance (CAIA). Below are the 

approved two-factor authentication methods for OTCnet:

THE D EPARTMENT OF THE TREASURY 

1789 NAME EXP.

ID.me

An external provider approved by the Fiscal 

Service for non-government users or anybody 

without access to a PIV/CAC. If you choose 

to use ID.me to authenticate your identity, 

it is important to make your OTCnet email 

address the default e-mail address for your 

ID.me account. This will ensure a seamless 

authentication process into OTCnet. 

YubiKey

A Yubico YubiKey is the only two-factor 

authentication device outside of a PIC/CAC 

Card. YubiKey is preferred method Financial 

or Fiscal Agents of the Fiscal Service. The 

YubiKey functions as a security key that you 

can plug into a computer via USB port.

PIV and CAC Cards 

Personal Identity Verification (PIV) or Common 

Access Cards (CAC) are a specialized type 

of smart card used by personnel in United 

States Federal Agencies. Both types of 

cards usually contain a certificate to prove 

the identity of the user. If you do not have a 

PIV/CAC you can request it from your federal 

organization, or you can use one of the 

following multi-factor authentication options. 

To learn more about CAIA and the two factor 

authentication process, check out the: Introduction to CAIA FAQ

Common Approach to Identity Assurance (CAIA)
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How to use SailPoint IIQ

for PLSAs and LSAs 

As a PLSA (Primary Local Security Administrator) and LSA (Local Security Administrator), 

user access is maintained by assigning and removing user roles, as well as OTCnet hierarchy 

access. LSAs can also view security reports. PLSAs have the same functionalities as LSAs with 

the additional capability of creating and modifying LSAs.

For information on the user roles that a PLSA/LSA can provision, please refer to Chapter 2 of 

the "OTCnet Participant User Guides" under Administration.

PLSA/LSAs, please refer to Chapter 3 of the "OTCnet Participant User Guides" under 

Administration for Managing User Accounts. PLSAs and LSAs now require briefings relating to:

(a) Creating a User Identity in SailPoint IIQ,

(b) Adding or Removing User Access in SailPoint IIQ;

(c) Approving or Denying User Access Requests in SailPoint IIQ,

(d) Adding or Removing an Endpoint/Role for a User in OTCnet, and

(e) Approving or Rejecting an Endpoint/Role.

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OTCnet hierarchy access
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OTCnet has Kiosk Tablet Solutions 

for Agencies of Every Size

OTCnet supports a host of federal agencies. The Kiosk Tablet is designed to meet all agency 

needs. OTCnet’s Kiosk Tablet solution allow agencies to make card payments and process 

checks with a single workstation. This portable collection option is perfect for small to medium 

transaction volumes. 

OTCnet allows customers to complete transactions themselves, without involving any agency 

representative. Even with a small team, you can securely make electronic payments. The OTCnet 

Team can help onboard you to these all-in-one solutions and seamlessly integrate them into your 

existing workflow.

The OTCnet team provides assistance at every step of the way, from an initial Kiosk overview 

session to your first payment. Get started today by contacting the Deployment Team at 

Fiscalservice.otcdeployment@citi.com or 703.377.5586.

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securely make electronic payments
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Moving from Paper 

(Cash/Check) Collections

to Electronic Collections

The U.S. Treasury is strongly recommending agencies move away

from collecting cash and checks and towards electronic solutions

(i.e. Pay.Gov, Online Bill Payment, ACH Credit/Debit and/or Digital Wallet) 

for collections.

The OTCnet team has a goal of reducing paper deposit volume by

25% by Fiscal Year 2025. To learn how your agency can comply with the

Federal initiative, please contact your Agency Relationship Manager to

discuss your agency’s electronic collections options.
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The National Bank Acts of 1863 and 1864 granted Treasury the authority to retain financial institutions to provide services on its behalf. These financial institutions 

would become Financial Agents and act on behalf of the Government during the performance of their duties under an agent-principal relationship with Treasury. 

In 2021, the Deputy Secretary of the Treasury, Wally Adeyemo, sent a letter to agency leaders in support of the President’s Executive Order 13985, (Advancing 

Racial Equity and Support for Underserved Communities Through the Federal Government), which establishes the proactive advancement of equity, civil rights, 

racial justice, and equal opportunity as a responsibility of our government. In part, he requested that each agency use one of the many capable Minority Deposit 

Institutions (MDIs) in the U.S. Department of the Treasury’s Minority Bank Deposit Program (MBDP) as depositories to meet the various banking and financial service 

needs of federal agencies. The program which is managed within the Bureau of the Fiscal Service, supports the strengthening and preservation of minority-owned 

and women-owned banks and has been in place since 1969. Its membership has over 76 participants in over 400 locations in 29 states and territories. The program 

is growing, thus adding additional locations for agency deposits. 

Fiscal Service just added another new bank to its membership! 

https://poncebank.gcs-web.com/news-releases/news-release-details/ponce-bank-was-accepted-department-treasury-bureau-fiscal

In addition to receiving deposits of public monies, federal agencies may use MBDP banks and credit unions to deposit cash advances to federal contractors and 

grantees, and certain independent demand deposits such as Postal Service deposits and certificates of deposits (CDs). Please consider supporting the MBDP by 

collaborating with the Fiscal Service during your search for financial institutions to meet your depository needs. The banks in the program can also be leveraged to 

supplement your current banking arrangements.

For your convenience, a list of MDIs currently enrolled in our Minority Bank Deposit Program can be found on this link for your use. 

If you have any questions about using a MDI for your depositary banking needs, please reach out to BPO@fiscal.treasury.gov

The Treasury Minority 

Bank Deposit Program 

(MBDP) providing 

more options for 

Agency Deposits!

Executive Order 13985

Executive Order 11458

Executive Order 11625 

Executive Order 12138

References:
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Introducing the new Pay.Gov Fraud Team One Pagers

The Pay.gov Fraud Team is happy to announce the creation of three “One Pagers” covering the topics of Automated Clearing House (ACH), Plastic 

Card (PC), and Pay.gov Collections Services. The One Pagers exist to drive engagement and further consumption of Pay.gov Fraud Team’s Agency 

Guide to Fraud Management. They were designed to be shorter, more easily digestible, supplementary documents to our Agency Guide to Fraud 

Management. A brief description of each one pager is below:

Automated Clearing House (ACH)...

To to inform agencies about common fraud schemes and best practices when accepting Automated Clearing House (ACH) transactions. 

Topics covered on this one pager include common fraud schemes such as waste and abuse, retail fraud, and account takeover to name a few. 

Additionally, agencies can learn about actions they can take to help detect and prevent fraud on their applications. 

Plastic Card (PC)...

To inform agencies about common fraud schemes and best practices when accepting Plastic Card (PC) transactions. Topics covered on this one 

pager include common fraud schemes such as carding, stolen card, and double dipping/return fraud to name a few. Additionally, agencies can 

learn about actions they can take to help detect and prevent fraud on their applications. 

Collections Services...

To inform agencies about best practices when using various Pay.gov Collections Services. The topic of this one pager is to illuminate how users 

interact with each Pay.gov Collections Service. Having an understanding of how the user enters their information on Pay.gov or the agencies 

website can determine the potential fraud risk and mitigation techniques. 

For the links to the one pagers, any additional questions, or a discussion with the Fraud Team, please reach out to the ARM Division at 

arm@fiscal.treasury.gov.

What's NEW with Pay.gov

Pay.gov implemented new secure login features on September 16, 2023. These changes effect both our agency partners who login to the 

Pay.gov myAgency site and also your their agency’s public citizens who might login to the Pay.gov public site. For agency users, this will require 

the use of individual U.S. Government-approved PIV/CAC cards when logging into the Pay.gov myAgency site. 

We encourage all agency users to test logging in to Pay.gov using the new secure login features in advance of any required access. 

1. This can be done by inserting your PIV/CAC card into your computer

2. Navigate to Pay.gov myAgency. 

3. Once on the site, please follow the prompts to login with your PIV/CAC card. If you are an agency user and do not have a PIV/CAC card, 

please contact your agency’s IT department for help obtaining one. 

The Pay.gov public site, which is available to citizens, offers the use of Login.gov and ID.me for secure accesslogin. Public site users that have 

existing Pay.gov accounts are presented the option to connect their existing account with the Login.gov or ID.me account they use to access 

Pay.gov. To use the new login services, users will need access to either a mobile device for a one-time pass code or email for two step 

authentication through login.gov. If Public site users have issues while trying to login using either Login.gov or ID.me they may contact 

Pay.gov customer service for support.

Fraud Team One Pagers
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Help TGA Depositaries

Process your Deposits Faster!

We understand that some physical deposits will still be necessary, but did you know that if 

deposits are not taken into your Treasury General Account (TGA) bank timely they will incur delay 

fees? When preparing and submitting a physical deposit to your depositary branch there are 

several actions you can take to establish your deposit is processed expediently and accurately. 

Think of VERIFY before making a deposit for your collected TGA funds:

• Validate your deposit is following your TGA bank’s depositing standards.

• Electronic options are available. Can this deposit be made through an 

electronic deposit method such as OTCnet Check Processing or Mobile Check Capture?

• Review that your deposit amount, denominations, and the date the deposit

is to be taken to your bank match your OTCnet voucher and submitted voucher date. 

• Identify all required items are filled out and submitted correctly (i.e., OTCnet voucher printout 

and deposit slip), if required by the bank.

• Finalize your deposit and ensure it is properly prepared before you send 

it off. One OTCnet voucher for each bank deposit.

• Yield and check if the deposit will make the cutoff time for the date of your OTCnet voucher. 

If not, delete your OTCnet voucher and create a new one for the next business day.

VERIFY to make certain your deposit is prepared the correct way and eliminate any delays in 

processing your collected TGA funds!

Electronic options are available
Thank You for Reading The RCM 

Collections Chronicle!

For information about RCM’s programs and services, please 

contact your Agency Relationship Manager or the Agency 

Relationship Management (ARM) Division via the ARM 

mailbox: ARM@Fiscal.Treasury.gov

For a complete listing of Revenue Collections Management 

programs and services, please click here.

@FiscalService

@FiscalService

Fiscal Service

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