OTC Self-Service Kiosk & Webservice FAQs 1

OTC Self-Service Kiosk & Webservice FAQs

June 2019
OTC Self-Service Kiosk & Webservice FAQs 2

OTC Self-Service Kiosk & Webservice FAQs

The Bureau of Fiscal Service (Fiscal Service) Over-the-Counter Division has introduced an 

additional service offering to support self service payments across agency collection locations. 

The introduction of the OTC Self-Service Kiosk allows OTCnet to be the only one-stop-shop 

payment option for agencies over-the-counter collections needs, seamlessly offering Cash, 

Check, and Card processing without needing to access multiple applications. Below is a list of 

FAQs for both the new OTC Self-Service Kiosk & and the Webservice connection component.

1. What is a kiosk? 

The kiosk is an OTCnet solution for a self-service that allows customers to make payments 

independently of the cashier counter. Kiosks can be configured to agency requirements for

streamlining collection services.

2. What are the benefits of the Self-Service Kiosk? 

The Self-Service Kiosk enables agencies to further streamline their over-the-counter services to 

customers by helping to minimize long lines at the counter, maximize collections in remote 

locations, and expand payment accessibility to customers. 

3. My agency already uses a kiosk. How can I incorporate the OTC 

Self-Service Kiosk Webservice?

Agencies should integrate the OTC Self-Service Kiosk Webservice into their existing hardware 

platform to maximize payment processing options, as well as to enhance the customer payment

experience. OTCnet is the only one-stop-shop payment application for agencies processing 

Cash, Check, and Card items. Contact the OTCnet Team at 703-377-5586 or 

FiscalService.OTCDeployment@citi.com to get started with the webservices integration 

process.

4. What payments are accepted?

The Kiosk is envisioned to accept Cash, Check, Card, and Digital Wallet payment types. A 

decision on which payment types to collect at each kiosk will be at the discretion of the agency.

5. Will customers be able to make payments to other agencies?

Customers will only be able to make payments on the kiosk for your agency.

6. Will customers be able to use the kiosks 24/7?

Access to kiosks is at the discretion of the agency. Agency policies and the physical location of 

the kiosk will determine the accessibility of the kiosk for customer interaction.

7. Are there prerequisites for adding the kiosk to your payment suite?

To utilize the Self-Service Kiosk Webservice, your agency will need to be a current OTCnet

user. If your agency is not using OTCnet, contact the OTCnet Deployment Team to assist with

getting your agency onboarded. If your agency uses the Card Acquiring Service (CAS) and/or 

Pay.gov, you can still use the kiosk if your agency has an OTCnet profile. Your agency will also 

need to designate a secure location for the kiosk. Once you have been set up on OTCnet, your 

agency will need to work with your internal procurement department to purchase a kiosk from a 

hardware vendor. Once the purchase is complete, the vendor will assist you in setting up the 

kiosk hardware and securely connecting it to your agency network.
OTC Self-Service Kiosk & Webservice FAQs 3

8. Is the kiosk hardware compliant with the Payment Card 

 Industry Data Security Standard (PCI DSS)?

Please reach to the OTC Team to ensure that the card processing feature on your kiosk 

hardware is compliant with the PCI DSS. PCI DSS is an industry standard that ensures 

Personally Identifiable Information (PII) is secure throughout the transaction process.

9. Will the kiosk interface with agency systems?

Agencies will work with the vendor and the OTCnet Team to interface with agency collection 

systems.

10. What is the Self-Service Kiosk Webservice?

The Kiosk Webservice enables agencies to use their current kiosk user interface and upload 

Credit/Debit Card data to OTCnet as a payment processing option.

11. What are the benefits of the Self-Service Kiosk Webservice? 

In conjunction with other OTC Webservice resources, the Self-Service Kiosk Webservice 

provides the ability to accept multiple collection types. The Self-Service Kiosk Webservice will 

sync all collected Credit/Debit Card payments into the existing OTCnet reporting functionality for 

ease of reference, downstream validation, and agency accounting.

12. Will there be additional hardware required?

There may be additional hardware required to use the kiosks depending on agency needs, as 

well as which model and vendor your agency chooses. (e.g., enclosure for external location, 

solar panel) 

13. Will my agency be assisted in set-up?

Fiscal Service and the vendor will assist your agency in setting up the kiosk and configuring it 

for your specific business and collection needs. The kiosk vendor selected should provide 

installation and configuration assistance. Fiscal Service will provide support for using OTCnet

and the Kiosk webservice. For assistance in getting started with OTCnet or information on the 

Self-Service Kiosk, please contact the OTCnet Deployment Team. For more information on 

hardware procurement, please contact a Fiscal Service representative listed at the end of this 

resource. 

14. What training will be available?

The kiosk vendor selected should be able to provide all necessary training with your agency

users.

15. Will there be customer support available?

The OTCnet Customer Support Team is available 24/7 every day for any questions related to 

OTCnet. The kiosk vendor selected by your agency should be available to assist with all other 

issues [e.g. hardware or technical support] that you may encounter. 

16. What is the cost to my agency?

Cost will vary by vendor hardware choice, agency requirements, and preferred kiosk 

functionalities. 
OTC Self-Service Kiosk & Webservice FAQs 4

17. How do I get started? 

Contact the OTCnet Team at 703-377-5586 or FiscalService.OTCDeployment@citi.com to get 

started with the onboarding process. Fiscal Service and the OTCnet Team will work with 

agencies to review business requirements, identify kiosk functionalities, determine agency 

implementation timelines, discuss OTCnet integration, and to identify hardware procurement 

options.

18. Who do I contact for more information on the OTC Self-Service

 Kiosk?

For more information about OTCnet and the OTC Self-Service Kiosk, please contact:

• Reginald McKinney

Reginald.McKinney@fiscal.treasury.gov

• Ava Singleton

Ava.Singleton@fiscal.treasury.gov

For assistance onboarding to OTCnet, please contact the OTCnet Deployment Team:

• The OTCnet Deployment Team

OTCnet Deployment Line: 703-377-5586 

Email: FiscalService.OTCDeployment@citi.com