78090 Federal Register / Vol. 88, No. 218 / Tuesday, November 14, 2023 / Notices 

DEPARTMENT OF STATE 

[Public Notice: 12159] 

60-Day Notice of Proposed Information 

Collection: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery 

ACTION: Notice of request for public 

comment. 

SUMMARY: The Department of State is 

seeking Office of Management and 

Budget (OMB) approval for the 

information collection described below. 

In accordance with the Paperwork 

Reduction Act of 1995, we are 

requesting comments on this collection 

from all interested individuals and 

organizations. The purpose of this 

notice is to allow 60 days for public 

comment preceding submission of the 

collection to OMB. 

DATES: The Department will accept 

comments from the public up to January 

16, 2024. 

ADDRESSES: You may submit comments 

by any of the following methods: 

• Web: Persons with access to the 

internet may comment on this notice by 

going to www.Regulations.gov. You can 

search for the document by entering 

‘‘Docket Number: DOS–2023–0027’’ in 

the Search field. Then click the 

‘‘Comment Now’’ button and complete 

the comment form. 

• Email: informationcollections@

state.gov. 

You must include the DS form 

number (if applicable), information 

collection title, and the OMB control 

number in any correspondence. 

SUPPLEMENTARY INFORMATION: 

• Title of Information Collection: 

Generic Clearance for the Collection 

of Qualitative Feedback on Agency 

Service Delivery 

• OMB Control Number: 1405–0193 

• Type of Request: Extension of a 

Currently Approved Collection 

• Originating Office: Office of Directives 

Management, A/GIS/DIR 

• Form Number: Various public surveys 

• Respondents: Individuals responding 

to Department of State customer 

service evaluation requests 

• Estimated Number of Respondents: 

2,000,000 

• Estimated Number of Responses: 

2,000,000 

• Average Time per Response: 3.5 

minutes 

• Total Estimated Burden Time: 

116,667 annual hours 

• Frequency: Once per request 

• Obligation to Respond: Voluntary 

We are soliciting public comments to 

permit the Department to: 

• Evaluate whether the proposed 

information collection is necessary for 

the proper functions of the Department. 

• Evaluate the accuracy of our 

estimate of the time and cost burden for 

this proposed collection, including the 

validity of the methodology and 

assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the reporting burden on 

those who are to respond, including the 

use of automated collection techniques 

or other forms of information 

technology. 

Please note that comments submitted 

in response to this Notice are public 

record. Before including any detailed 

personal information, you should be 

aware that your comments as submitted, 

including your personal information, 

will be available for public review. 

Abstract of Proposed Collection 

The information collection activity 

will garner qualitative customer 

feedback in an efficient, timely manner, 

in accordance with the Administration’s 

commitment to improving service 

delivery. This qualitative feedback will 

provide insights into customer 

perceptions, experiences, and 

expectations, provide an early warning 

of issues with service, or focus attention 

on areas where communication, training 

or changes in operations might improve 

delivery of products or services. These 

collections will allow for ongoing, 

collaborative, and actionable 

communications between the Agency 

and its customers. It will also allow 

feedback to contribute directly to the 

improvement of program management. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be used for quantitative 

information collections that are 

designed to yield reliably actionable 

results, such as monitoring trends over 

time or documenting program 

performance. Such data uses require 

more rigorous designs that address: the 

target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

Methodology 

Respondents will fill out a brief 

customer survey after completing their 

interaction with a Department Program 

Office or Embassy. Surveys are designed 

to gather feedback on the customer’s 

experiences. 

Zachary A. Parker, 

Director, Office of Directives Management, 

Department of State. 

[FR Doc. 2023–25045 Filed 11–13–23; 8:45 am] 

BILLING CODE 4710–24–P 

SUSQUEHANNA RIVER BASIN 

COMMISSION 

Commission Meeting 

AGENCY: Susquehanna River Basin 

Commission. 

ACTION: Notice. 

SUMMARY: The Susquehanna River Basin 

Commission will conduct its regular 

business meeting on December 14, 2023 

in Corning, New York. Details 

concerning the matters to be addressed 

at the business meeting are contained in 

the Supplementary Information section 

of this notice. Also the Commission 

published a document in the Federal 

Register on October 16, 2023, 

concerning its public hearing on 

November 2, 2023, in Harrisburg, 

Pennsylvania. 

DATES: The meeting will be held on 

Thursday, December 14, 2023, at 9 a.m. 

ADDRESSES: This public meeting will be 

conducted in person and digitally from 

the Corning Radisson, 125 Dennison 

Parkway East, Corning, New York 

14830. 

FOR FURTHER INFORMATION CONTACT: 

Jason E. Oyler, General Counsel and 

Secretary to the Commission, telephone: 

717–238–0423; fax: 717–238–2436. 

SUPPLEMENTARY INFORMATION: The 

business meeting will include actions or 

presentations on the following items: (1) 

presentation of the William Jeanes 

Award; (2) approval of contracts, grants 

and agreements; (3) a motion to release 

a proposed general permit for public 

comment; (4) a motion to release a 

proposed rulemaking for public 

comment; (5) ratification of settlement 

agreements for regulatory violations; 

and (6) actions on 20 regulatory program 

projects. 

This agenda is complete at the time of 

issuance, but other items may be added, 

and some stricken without further 

notice. The listing of an item on the 


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