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1 
 
Exhibit 10.11 
 
Certain identified information 
has been excluded from this exhibit pursuant 
to 
Item 601(b)(10)(iv) of Regulation 
S-K because it is both not 
material and would 
likely cause competitive 
harm to the registrant 
if publicly disclosed.
 
 
ORDER
 
 
Prepared for: Oriental 
Bank
 
254 Munoz Rivera 
Avenue15th 
Floor San Juan, PR 00918 
Order Effective 
Date: 
7/28/2020 






 

 

 

 

 

 

2 
Fidelity Information 
Services, 
LLC 601 
Riverside 
Avenue 
Jacksonville, 
FL 32204-2946 
 
This Order is 
governed 
by the Technology 
Outsourcing 
Agreement 
originally 
entered into between 
Oriental Bank 
(“
Client
”) and 
Metavante Corporation 
dated 1/26/2007 (“
Agreement
”). The 
Solution 
Terms below 
apply to 
the 
referenced 
Solutions, 
in addition to 
the Technology Outsourcing Agreement. By 
signing this Order, Client 
agrees to 
purchase the Services 
and license the 
Software listed 
on the attached 
pricing attachment(s). 
SOLUTIONS 
& TERM
 
 
 
 
 
 
 
 
 
 
Each Service on this Order will begin on the Commencement Date for that Service and continue for the initial term in 
the table above (the “
Initial Term
”). After the Initial Term, 
or the then current Renewal Term, 
the term of the Service 
automatically 
renews for successive renewal terms as set 
forth in the table 
above (each, a “
Renewal Term
”) unless 
terminated 
by Client or FIS 
in writing at least 180 
days prior to the 
last day of the 
Initial Term or 
of the then current 
Renewal Term. 
As of the Order Effective Date above, Metavante Corporation hereby assigns, and Fidelity Information 
Services, 
LLC, 
herby assumes, all of 
the rights and 
obligations 
of the Agreement existing or 
accruing on or before 
the date of 
this 
Amendment to the same extent 
as if Fidelity Information Services, 
LLC had been the original party to the 
Agreement
. 
The parties agree 
that the 
Agreement is hereby 
Amended 
to replace 
references to “Metavante 
Corporation” 
with 
references 
to  Fidelity  Information 
Services, 
LLC,  whose  principal 
place  of  business  is  601  Riverside  Avenue, 
Jacksonville, 
FL 32204-2946. 
All references 
to “Metavante” 
or “FIS” shall 
hereafter refer 
to Fidelity Information 
Services, 
LLC. 
This Order 
may be 
executed 
and delivered 
by electronic 
means. Electronic 
signatures will 
be deemed 
original 
signatures 
for all purposes and will legally bind the parties to the same extent as an original signature. 
In the event of 
any conflict between 
this Order and 
the Agreement, 
the terms of this 
Order govern the 
Solutions 
on this Order. 
 
ORIENTAL BANK
FIDELITY INFORMATION 
SERVICES, 
LLC
Signature: 

/s/ Ana Ramos
Signature:
 
/s/ Matthew Egan
Name: 
Ana Ramos 
Name: 
Matthew Egan 
Title: 
Ana T. Ramos, CIO
Title: 
Accounting Manager 
Date: 
November 18, 2020 | 15:05 PST 
Date: 

November 30, 2020 | 11:30 EST 
 
 
 
 
 
 
 
 
 
 
 
Account ID: 11461           OID: 00663758
 
Solution
Applicable Solution 
Terms (Existing)
Applicable 
Solution Terms 
(Attached)
Initial Term
Renewal Term
IBS Banking System 
The existing 
Technology 
Outsourcing 
Agreement 
Coterminous 
with 
the Services 
provided under 
the 
Technology 
Outsourcing 
Agreement. 
Coterminous 
with 
the Services 
provided under 
the Technology 
Outsourcing 
Agreement. 
 






 

3 
 
Prepared for: Oriental Bank 
Page 1
 






 

4 
 
PRICING 
ATTACHMENT 
ORIENTAL 
BANK
 
 
REVISED: 
OCTOBER 
23, 2020 
[* * *] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 






 

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Company 
Confidential/SB/663758/S1/C3 
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