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NAVY CASH®

SOP CHANGE NOTICE

NAVSUP PUB 727

Navy Cash Fleet Support Groups

NAVSUP Fleet Logistics Centers

Norfolk

San Diego

Yokosuka

Navy Cash SOP Change Notice 2020-005 16 October 2020 

Subject: Procedures for Missing or Deceased Members

Attention: Supply Officers/Disbursing Officers/Navy Cash Accountable Officers/Navy 

Cash Deputies 

1. Background. During the rewrite editing process of NAVSUP Pub 727, details for the 

procedure for actions required by the Disbursing Officer in the event of a sailor’s death or 

unauthorized absenteeism were omitted.

2. Disbursing Officer Action. Disbursing Officers should follow the procedures in this 

change notice in the event of an unauthorized absence or death of a cardholder.

3. Official Change to Navy Cash SOP. This Navy Cash SOP Change Notice represents an 

official change to the Navy Cash SOP (NAVSUP PUB 727). Each DO/Navy Cash 

Accountable Officer shall retain a copy of all effective Navy Cash SOP Change Notices on file 

for inspection with the current version of the SOP (see list of effective Navy Cash SOP change 

notices immediately below).

4. List of Effective Navy Cash SOP Change Notices. This table identifies all change notices

issued in the publication year of the rewrite of NAVSUP Pub 727 dated 18 May 2020. An 

“N/A” in the Issued column identifies that those changes applied to the previous SOP version 

and were incorporated in the new SOP. They are listed only to avoid confusion regarding the 

change notice numbering sequence.

CHG # Issued Change Title SOP Version

2020-001 N/A CANCELLED - Ship’s Store Profits Transfer to MWR v1.15v2

2020-002 N/A CANCELLED - Cardstock Reordering Procedures v1.15v2

2020-003 N/A CANCELLED - Barge Move Procedures v/1.15v2

2020-004 21 Aug 20 Navy Cash Card Issuance Requires a Linked U.S. Bank 

A

18 May 20

5. Points of Contact. If you have any questions, please contact your local Fleet Logistics 

Center (FLC) representative: 
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Hugh Chin at NAVSUP FLC Norfolk 

hugh.chin@navy.mil 

(757) 443-1189 DSN: 646-1189 

Andy Yager at NAVSUP FLC San Diego 

andrew.yager@navy.mil 

(619) 556-6493 DSN: 526-6493 

Vicente Cruz at NAVSUP FLC Yokosuka 

Vicente.Cruz@fe.navy.mil

+81 (46) 816-7324 DSN: (315) 243-7324 

6. General Changes to Procedures. Provides guidance to disbursing officers regarding 

deceased members, individuals killed in action, missing in action, or absent without 

authorization.

7. Specific Changes to Procedures.

§§§§§ 

2.10.4. NAVY CASH CARDHOLDER DECEASED, INJURED, OR AN 

UNAUTHORIZED ABSENTEE. If a Navy Cash card is found in the personal effects of a 

cardholder who is deceased, missing, injured, or an unauthorized absentee, a designated 

officer, or an inventory board appointed by the Commanding Officer, should present the 

card to the Disbursing Officer.

2.10.4.1. PRIOR TO CANCELLING CARD. The Disbursing Officer confirms with 

the Casualty Assistance Calls Officer (CACO) the validity of the current linked bank 

account information with immediate family members of the deceased to expedite 

transfer of residual funds to immediate beneficiaries.

2.10.4.2. CANCEL CARD. The Disbursing Officer will cancel the card in the Navy 

Cash application. The Navy Cash system automatically transfers any remaining 

closed-loop balance to the open-loop account.

2.10.4.3. OPEN CASE WITH CSU. The Disbursing Officer opens a case with the 

CSU requesting any remaining funds in the cardholder’s account be pushed back to 

the cardholder’s linked bank account. Be sure to provide any appropriate 

documentation (memorandum, death certificate) to support account closure. Upon 

receiving the request, the CSU process requires a 24-hour wait period to ensure all 

pending transactions are processed before pushing the funds back to the cardholder’s 

account. Upon confirmation of a zero balance, the CSU closes the cardholder’s 

account.

2.10.4.4. IF CARD DOES NOT HAVE A LINKED BANK ACCOUNT. Contact 

your local FLC for specific procedures.

§§§§§