(rev. May 1, 2018)

What is CRS?

The Centralized Receivables Service 

(CRS) program is the U.S. 

Department of the Treasury’s 

initiative to manage non-tax accounts 

receivable on behalf of federal 

agencies. The CRS program is 

managed by Fiscal Service’s Debt 

Management Services (DMS).

CRS provides state-of-the-art 

receivables management services in 

an automated environment and 

interfaces with existing Treasury 

revenue collection and debt collection 

services (Collections Information 

Repository, Pay.gov and DMS’s 

Cross-Servicing program). CRS is 

scalable and can service programs 

with low-dollar, high-volume or highdollar, low-volume recurring or 

nonrecurring receivables.

Program participants will help 

evaluate the service offering and 

provide valuable input on its future 

development.

Fiscal Service is committed to 

providing agencies with low-cost and 

efficient solutions to financial 

management operations so that 

agencies can better focus on their 

core missions, especially during this 

time of declining budgets.

What are the 

benefits?

Compliance — Compliance with 

Federal Claims Collection Standards 

and Treasury laws and guidance with 

standard, yet flexible, workflow 

design

Transparency — Improved data 

quality and visibility in the CRS 

application for agency users

Increased Collections — Prompt 

invoicing, follow-up and access to 

electronic options facilitates collections

Reduced Costs — Standardized 

services in a highly automated business 

environment drive down costs for 

efficiencies of scale

Synergy — Supports the governmentwide all-electronic initiative, the

eCollections initiative and Federal Chief 

Information Officer’s “Shared First” 

approach to cutting waste and 

duplication across federal IT

Business Process Modeling — Maps 

an agency’s pre-CRS process, later 

identifying areas of efficiency and 

compliance.

How does CRS 

work?

CRS services receivables from the point 

at which they are established in CRS by 

the agency until they are paid, referred to 

Treasury's Cross-Servicing program for 

centralized debt collection services, or 

otherwise resolved. CRS delivers 

benefits through a number of features 

along the receivables lifecycle process:

 Configurable parameters allow 

agencies to define servicing business 

rules such as payment options

 New receivables are entered via the 

on-line portal or batch file transfer. 

Agencies have on-line access to the 

CRS application via the Internet to 

view case activity and generate reports

 CRS generates and mails invoices, 

related documents and delinquency 

notices as needed 

 CRS handles all returned mail and 

inbound and outbound phone calls

 CRS accrues late payment interest 

and penalties, calls debtors, resolves 

issues and processes electronic 

payments over the phone

FACT SHEET

Centralized Receivables Service (CRS) Program

 CRS transfers eligible delinquent 

debt to the Treasury’s CrossServicing program for collection

 CRS can set up and service 

payment arrangement plans with 

debtors

How does an agency participate?

An agency completes a short CRS 

questionnaire to determine if the 

agency or receivables program is a 

good fit for CRS. CRS agency 

liaisons will then work with the 

agency to configure program 

requirements, develop invoices, plan 

for go-live, coordinate testing and 

train users.

CRS has 18 Agencies participating in 

the program representing 63

programs to date.

Find out more about CRS

For more information about CRS, 

contact the CRS agency liaison team 

at: 

CRSLiaisonGroup@fiscal.treasury.gov

https://www.fiscal.treasury.gov/crs

ABOUT FISCAL 

SERVICE AND DEBT 

MANAGEMENT 

SERVICES

The U.S. Department of the Treasury’s 

Bureau of the Fiscal Service assists 

federal agencies with the prevention, 

collection and resolution of debts owed 

to government agencies. Additionally, 

we provide debt collection services to 

the states. Debt Management Services 

(DMS) is the business area responsible 

for administering programs and 

services related to improper payments, 

receivables management and 

delinquent debt collection.