2015 IL App (2d) 140790 No. 2-14-0790 Opinion filed March 26, 2015 Modified Upon Denial of Rehearing June 17, 2015

_____________________________________________________________________________ IN THE APPELLATE COURT OF ILLINOIS SECOND DISTRICT

______________________________________________________________________________ MARVIN GRUBY , ) Appeal from the Circuit Court ) of Lake County. Plaintiff -Appellant, ) ) v. ) No. 14- MR -0354 ) THE DEPARTMENT OF PUBLIC HEALTH, ) LAMAR HASB R OUCK, in His Official ) Capacity as Director of Public Health, and ) MANORCARE HEALTH AND ) REHABILITATION SERVICES, d/b/a ) Manorcare Highland Park, ) Honorable ) Christopher C. Starck, Defendants

- Appellees. ) Judge, Presiding.

______________________________________________________________________________ JUSTICE ZENOFF deli vered the judgment of the court, with opinion. Justices Hutchinson and Spence concurred in the judgment and opinion. OPINION ¶ 1 In this administrative review action, plaintiff, Marvin Gruby, contends that defendant the Illinois Department of Public Health (Department) violated provisions of the Illinois Nursing Home Care Act (Act or Nursing Home Care Act) (210 ILCS 45/1 -101 et seq. (West 2012)) and the federal Nursing Home Reform Amendments ( Pub. L. No. 100 -203 , §§ 4201- 4218, 101 Stat. 1330 (1987) (codified as amended in scattered sections of 42 U.S.C.) ) . He maintains that the violation occurred when the Department declined to complete a hearing on his involuntary2015 IL App (2d) 140790

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- transfer or discharge from a nursing facility owned by defendant Manorcare Health and Rehabilitation Services, d/b/a Manorc are Highland Park (Manorcare). According to plaintiff , he had a right to a hearing even though Manorcare had withdrawn its notice of involuntary transfer or discharge , because Manorcare simultaneously refused to readmit him to the facility following

a brief hospitalization . For the following reasons, we affirm. ¶ 2 I. BACKGROUND ¶ 3 Plaintiff became a resident of Manorcare’s Highland Park facility in August 2012. On October 7, 2013, Manorcare delivered to plaintiff a notice of involuntary transfer or discharge, as contemplated by section 3

- 402 of the Act (210 ILCS 45/3

- 402 (West 2012)) and by 42 U.S.C. § 1396r (42 U.S.C. § 1396r(c)(2)(B) (2012) )

. The notice was on a Department form and indicated that Manorcare sought to transfer or discharge plaintiff because “the safety of ind ividuals in this facility is endangered” ( see 42 U.S.C. § 1396r(c)(2)(A)(iii) (2012) ) and because “the health of individuals in the facility would otherwise be endangered, as documented by a physician in [plaintiff’s] clinical record” ( see 42 U.S.C. § 1396 r(c)(2)(A)(i v ) (2012) )

. Pursuant to section 3

- 410 of the Act (210 ILCS 45/3

- 410 (West 2012)), plaintiff timely filed a request for a hearing with the Department. ¶ 4 A hearing commenced but was continued for various reasons. On February 9, 2014, before the hearing was completed, plaintiff entered Northwestern Memorial Hospital for a preplanned surgical procedure. Two days later, Manorcare informed plaintiff that it would not allow him to return to the facility upon his discharge from the hospital. Plainti ff’s counsel

e- mailed Manorcare’s counsel , asserting that plaintiff was entitled to a 10

- day bed h old during his hospitalization , pursuant to section 3 -40 1.1 of the Act ( 210 ILCS 45/3

- 401.1 (West 2012) )

. Manorcare’s counsel responded that the facility adm inistrator had “discussed the situation at2015 IL App (2d) 140790

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- length” with Manorcare’s corporate legal department and had “determined that the liability the facility face[d] for allowing [plaintiff] back into the facility [was] greater than any sanction they may incur from t he [Department].” Counsel for Manorcare indicated that withdrawal of the notice of involuntary transfer or discharge would “be forthcoming shortly.” Counsel further represented that Manorcare had located another facility that was willing to admit plaintiff. ¶ 5 Manorcare then notified the Department via a certified letter that it was “formally withdraw[ing ]” its notice of involuntary transfer or disch arge , and it asked the Department to “close this file with your off ice.” In an e

- mail to the Department’s administrative law judge (ALJ) assigned to the matter , p laintiff request ed that his hearing continue, arguing that it was “illegal and inappropriate for the facility to discharge [ him ] *** in the middle of his involu ntary discharge hearing.” Plaintiff further argued that Manorcare violated the Act’s bed

- hold provision by refusing to readmit him following his hospitalization. ¶ 6 On February 18, 2014, the ALJ issued a written report and recommendation, finding that
Manorc are had “sent a letter of withdrawal” and that “[t]he Notice of Involuntary Transfer or Discharge would no longer be necessary.” On February 24, 2014, the Department accepted the ALJ’s recommendation and entered a final order “dismissing” Manorcare’s notice of involuntary transfer or discharge and closing the matter without completing plaintiff’s hearing

. ¶ 7 Plaintiff timely filed a complaint for administrative review in the circuit court of L ake County. On the Department’s motion, the court dismissed the complaint with prejudice on the ground that the controversy became moot when Manorcare withdrew its notice of involuntary transfer or discharge. Plaintiff timely appeals. ¶ 8 II. ANALYSIS2015 IL App (2d) 140790

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- ¶ 9 Plaintiff contends that this appeal presents “a narrow legal issue that has significant public policy implications.” He frames the issue as follows: “[C]an a State and Federally regulated nursing home facility eliminate a resident’s statutorily protected right to an involunt ary discharge hearing by simply withdrawing its notice of discharge but simultaneously refusing to allow the resident to return to *** the fa cility after hospitalization?” ¶ 10 A. Motion to Strike Manorcare’s Brief ¶ 11 As an initial matter, we address plaintiff’s request that we strike Manorcare’s brief for violations of Illinois Supreme Court Rule 341 (eff. Feb. 6, 2013). Plaintiff correctly points out that the brief does not contain any citation of authority or the record, in violation of the requirement that an appellee ’ s brief contain argument “with citation of the authorities and the pages of the record relied on.” Ill. S. Ct. R. 341(h)(7), (i) (eff. Feb. 6, 2013). ¶ 12 A party’s brief that fails to substantially conform to the pertinent supreme court rules may ju stifiably be stricken. Hall v. Naper Gold Hospitality LLC , 2012 IL App (2d) 111151, ¶ 7. The purpose of the rules is to require parties to present clear and orderly arguments, supported by citations of authority and the record, so that this court can properly ascertain and dispose of the issues involved. Hall , 2012 IL App (2d) 111151, ¶ 7. S triking a party’s brief, in whole or in part, is a harsh sanction and is appropriate only when the violations hinder our review. Hall , 2012 IL App (2d) 111151, ¶ 15. ¶ 13 We conclude that Manorcare’s glaring rule violations warrant striking its brief. Not only has Manorcare failed to cite a single authority or the record , but also it has provided only one page of argument, in which it offers nothing of substance to assist us in resolving the issues on appeal. In fact, Manorcare contends that “the sole issue” before this court is “whether or not the trial court erred in granting [the Department’s] motion to dismiss.” However, it is well2015 IL App (2d) 140790

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- established that in an administrative review action the appellate court reviews the agency’s decision, not the trial court’s decision. Lambert v. Downers Grove Fire Department Pension Board , 2013 IL App (2d) 110824, ¶ 23. Because Manorcare’s rule violations hinder our review, we strike its brief. We will consider only plaintiff’s and the Department’s briefs. ¶ 14 B. Statutory Background ¶ 15 Before we reach the merits of the appeal, it is helpful to outline the applicable federal and state statutes and regulations , which we group into two categories: (1) those governing the transfer or discharge of residents from nursing homes; and (2) those governing the reservation of beds for residents who leave nursing facilities for temporary hospitalizations. ¶ 16 1. Statutes and Regulations Governing Transfer or Discharge ¶ 17 As part of the Omnibus Budget Reconciliation Act of 1987, Congress enacted amendments to the Social Security Act that comprehensively revised and strengthened the statutory provisions applicable to nursing facilities that participate in Medicare or Medicaid. Pub. L. No. 100 -203 , § § 4201- 4218, 101 Stat. 1330 (1987) (codi fied as amended in scattered sections of 42 U.S.C. ). T he amendments are commonly k nown as the “F ederal Nursing Home Reform Amendments” (FNHRA)

. See Eric C. Surette, Annotation, Construction and Application of Federal Nursing Home Reform Amendments (FNHRA) , 55 A.L.R. Fed. 2d 195 (2011). ¶ 18 Pertinent here, FNHRA require s each s tate participating in the Medicaid program to ensure that Medicaid

- certified nursing facilities in the state comply with certain federal statutory requirements . 42 U.S.C. § 1396a( a) (28)(A) (2012). Among the requirements, which are listed in subsect ions (b) through (d) of 42 U.S.C. § 1396r , are provisions relating to residents’ rights. 42 U.S.C. § 1396r(c) (2012). Th ey pro vide, among other things, that a nursing facility may tran sfer2015 IL App (2d) 140790

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- or discharge a resident from the facility i n only six circumstances, including when “the safety of individuals in the facility is endangered” or when “the health of individuals in the facility would otherwise be endangered.” 42 U.S.C. § 1396r(c)(2)(A )(iii), (iv) (2012). They further state that , at least 30 days prior to a transfer or discharge, a nursing facility must provide a resident with notice of the transfer or discharge and the reasons therefor. 42 U.S.C. § 1396r(c)(2)(B) (2012).
W hen the health or safety of individuals in the facility is endangered, however, a facility must provide notice only “as many days before the date of the transfer or discharge as is practicable.” 42 U.S.C. § 1396r(c)(2)(B)(ii) (2012). The notice must include, among other things, notice of the resident’s right to appeal the transfer or discharge. 42 U.S.C. § 1396r(c)(2)(B)(iii) (2012). ¶ 19 FNHRA further provides that, as a condition of participating in Medicaid, a state must provide an ap peals process for transfers or discharges of residents from nursing facilities. 42 U.S.C. § 1396r(e)(3) (2012). The appeals process must be a “fair mechanism” that meets certain minimum standards. 42 U.S.C. § 1396r(e)(3), (f)(3) (2012). Those standards are established by the Centers for Medicare and Medicaid Services (CMS) and are outlined in sections 431.200 to 431.250 of T itle 42 of the Code of Federal Regulations. 42 C.F.R. § § 431.200 to 431.250 (2012). They require a state to grant an opportunity for a hearing to, among other individuals, “[a]ny resident who requests it because he or she believes a skilled nursing facility or nursing facility has erroneously determined that he or she must be transferred or discharged.” 42 C.F.R

. § 431.220(a)(3) (2012). The state’s hearing system must meet the due process standards set forth in Goldberg v. Kelly , 397 U.S. 254 (1970) (42 C.F.R. § 431.205(d) (2012)) , and other specified standards. See 42 C.F.R. §§ 431.205 to 431.246 (2012). ¶ 20 Although FNHRA does not define “transfer” or “discharge,” CMS has defined the terms in its regulations. “Transfer” is defined, in pertinent part, as “movement from an entity that2015 IL App (2d) 140790

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- participates *** in Medicaid as a nursing facility *** to another institutional setting when the leg al responsibility for the care of the resident changes from the transferring facility to the receiving facility.” 42 C.F.R. § 483.202 (2012). “Discharge” is defined, in pertinent part, as “movement from an entity that participates *** in Medicaid as a nu rsing facility *** to a noninstitutional setting when the discharging facility ceases to be legally responsible for the care of the resident.” 42 C.F.R. § 483.202 (2012). ¶ 21 By enacting the Nursing Home Care Act, Illinois has implemented standards for nursing facilities, consistent with FNHRA

. The A ct provides that “[a] facility may involuntarily transfer or discharge a resident only for one or more of the following reasons: (a) for medical reasons; (b) for the resident’s phys ical safety; (c) for the physical safety of other residents, the facility staff or facility visitors; or (d) for either late payment or non payment for the resident’s stay.” 210 ILCS 45/3- 401 (West 2012). The Act defines “discharge” as “the full release o f any resident from a facility ” (210 ILCS 45/1

- 111 (West 2012)) and defines “transfer” as “a change in status of a resident’s living arrangements from one facility to another facility ” ( 210 ILCS 45/1

- 128 (West 2012)). ¶ 22 Consistent with the federal statute, t he Act requires a nursing facility to give written notice to a resident prior to an involuntary transfer or discharge. 210 ILCS 45/3

- 402 (West 2012). However, Illinois requires that the notice be given only 21 days prior to the proposed action. 1 210 ILCS 45/3

- 402 (West 2012). No written notice is required when a transfer or

1 At least one commentator has pointed out that Illinois’ s 21- day notice requirement is inconsistent with the federal requirement of 30 days’ notice. Kathleen Knepper, Involuntary Transfers and Discharges of Nursing Home Residents Under Federal and State Law , 17 J. Legal Med. 215, 228 (1996). We merely note the discrepancy.2015 IL App (2d) 140790

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- discharge is ordered by the resident’s attending physician due to the resident’s health

- care needs (210 I LCS 45/3

- 402(a) (West 2012)) or mandated by the physical safety of o ther residents, the facility staff, or facility visitors, as documented in the resident’s clinic al record ( 210 ILCS 45/3

- 402 (b) (West 2012) ). When a transfer or discharge occurs for reasons of physical safety, the Department is required to “ immediately of fer ” transfer or discharge and relocation assistance. 210 ILCS 45/3-402 (West 2012). ¶ 23 The written notice required under section 3 -403 of the Act must contain, among other things, a notification of the resident’s right to request a hearing before the Department on the issue of transfer or discharge. 210 ILCS 45/3

- 403(c) (West 2012). Following receipt of the notice, a resident has 10 days to file a request for a hearing with the Department

. 210 ILCS 45/3- 410 (West 2012). If a resident requests a hea ring, the transfer or discharge is stayed , unless a circumstance described under paragraphs (a) and (b) of section 3

- 402 arises in the interim. 210 ILCS 45/3

- 404 (West 2012). The Department must hold a hearing “no t later than 10 days” after a hearing req uest is filed and render a decision within 14 days of the filing of the hearing request. 2 210 ILCS 45/3

- 411 (West 2012). At the hearing, the burden of proof rests on the entity requesting the transfer or discharge. 210 ILCS 45/3-412 (West 2012). ¶ 24 The Dep artment’s administrative regulations implementing the transfer and discharge provisions of the Act are found in section 300.330 of Title 77 of the Illinois Administrative Code (77 Ill. Adm. Code 300.330 ( 2011 )) and are consistent with the Act’s provisions. Likewise, the Department’s definitions of “transfer” and “discharge” are identical to the Act’s definitions. 77 Ill. Adm. Code 300.330 (2011 ).

2 These deadlines were not met in this case; however, the parties have not addressed this issue, and we decline to addr ess it sua sponte

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- ¶ 25 2. Statutes and Regulations Governing Bed Holds ¶ 26 FNHRA also requires any nursing facility participating in Med icaid to provide a written notice of its bed

- hold policy to a resident who is transferred to a hospital. 42 U.S.C. § 1396r(c)(2)(D) (i), (ii) (2012). The notice must also be given to an immediate family member or legal representative . 42 U.S.C. § 1396r(c )(2)(D)(i), (ii) (2012). It m ust contain any applicable state provisions regarding readmission of the resident following the hospitalization, as well as the facility’s written policy regarding readmission. 42 U.S.C. § 1396r(c)(2)(D)(i) (2012). The facil ity’s written policy must, at a minimum, permit the resident to be readmitted “immediately upon the first availability of a bed in a semiprivate room in the facility,” as long as the resident requires the facility’s services and remains eligible for Medica id. 42 U.S.C. § 1396r(c)(2)(D)(i), (iii) (2012). ¶ 27 The only provision under Illinois law regarding readmission of nursing

- facility residents following hospitalizations is contained in section 3-401.1 of the Act . That section provides that a nursing facility participating in Medicaid “is prohibited from failing or refusing to retain as a resident any person because he or she is a recipient of or an applicant for [Medicaid].” 210 ILCS 45/3- 401.1(a) (West 2012). It further prov ides that, for purposes of section 3

- 401.1, “a recipient or applicant shall be considered a resident in the facility during any hospital stay totaling 10 days or less following a hospital admission.” 210 ILCS 45/3 -401.1(a- 10) (West 2012). Thus, a nursing facility cannot refuse to readmit a resident following a hospitalization of 10 days or less on the basis that the resident is a recipient of or an applicant for Medicaid. This provision is significant because, following the enactment of the Save Medicaid Access and Resources Tog ether Act (Pub. Act 97 -0689 (eff. June 14, 2012)), the Department no longer pays for the cost2015 IL App (2d) 140790

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- of reserving a bed in a nursing facility during a resident’s hospitalization. See 305 ILCS 5/5

- 5e(a)(2) (West 2012). ¶ 28 C . Plaintiff’s R ight to an Involuntary Transfer or Discharge Hearing ¶ 29 With the applicable statutory and regulatory background in place, we now turn to the merits. Plaintiff argues that the Department erred in declining to complete the hearing on his involuntary transfer o r discharge from Manorcare. He contends that, even after Manorcare withdrew its notice of involuntary transfer or discharge, the Department retained authority to continue the hearing. In support of this contention, he maintains that he remained a residen t of the facility during his hospitalization at Northwest ern Memorial Hospital, pursuant to section 3-401.1 (a -10) of the Act. He further contends that the Department’s failure to conduct a full administrative hearing violated his right to procedural due p rocess. ¶ 30 The Department responds that a hearing on a planned involuntary transfer or discharge provides a facility with an opportunity to prove to the Department that the transfer or discharge is authorized under the Act. The Department contends that, following Manor care’s withdrawal of its notice, Manorcare was no longer seeking the Department’s approval of a n involuntary transfer or discharge. Thus, the Department argues, it no longer had the statutory authority to conduct a hearing. The Department further points out that, if plaintiff believed that Manorcare violated the
A ct when it failed to readmit him to the facility, he could have filed a complaint pursuant to section 3

- 702 of the A ct ( 210 ILCS 45/3

- 702 (West 2012)), which authorizes any person who believes that the Act has been violated to request an investigation. ¶ 31 As noted above, in an administrative review action, this court reviews the agency’s decision, not the trial court’s decision. Lambert , 2013 IL App (2d) 110824, ¶ 23. The applicable standard of review depends upon whether the issue presents a question of law, a question of fact,2015 IL App (2d) 140790

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- or a mixed question of fact and law. American Federation of State, County & Municipal Employees , Council 31 v. Illinois State Labor Relations Board, State Pa nel , 216 Ill. 2d 569, 577 (2005). When an appeal presents a question of law, as this appeal does, our review is de novo

. American Federation of State, County & Municipal Employees, Council 31 , 216 Ill. 2d at 577 ; see also Slepicka v. Illinois Department of Public Health , 2014 IL 116927, ¶ 13 (an issue of statutory construction presents a question of law, reviewed de novo ). ¶ 32 In construing a statute, our primary aim is to ascertain and give effect to the legislature’s intent. Slepicka , 2014 IL 116927, ¶ 14. The best indicator of legislative intent is the language of the statute, which must be given its plain, ordinary, and popularly understood meaning. Slepicka , 2014 IL 116927, ¶ 14. A court should not read language in isolation but must consider it in the context of the entire statute. Slepicka , 2014 IL 116927, ¶ 14. “Each word, clause and sentence of a statute must be given a reasonable construction, if possible, and should not be rendered superfluous.” Slepicka , 2014 IL 116927, ¶ 14. “Clear and unam biguous language will be enforced as written.” Slepicka , 2014 IL 116927, ¶ 14. ¶ 33 The parties frame the issue on appeal as pertaining to the Department’s statutory authority to conduct a hearing after Manorcare withdrew its notice of involuntary transfer or discharge. Plaintiff contends that the Department had the authority to conduct a hearing as long
as Manorcare plann ed to transfer or discharge him, regardless of whether Manorcare had withdrawn its notice. T he Department contends that a notice of transfer or discharge is akin to a complaint in a civil suit, such that Manorcare’s withdrawal of the notice deprived the Department of the authority to conduct a hearing. While the parties’ characterization of the issue on appeal might not be improper, w e resolve the appeal on slightly different grounds.2015 IL App (2d) 140790

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- ¶ 34 Plaintiff’s claim of error on appeal depends upon the proposition that, when Manorcare informed him that it would not readmit him to the facility following his hospitaliza tion, he was entitled to the cont inuation of his discharge hearing to address this matter . However, after reviewing the language of FNHRA and the Act, we conclude that this proposition is incorrect. ¶ 35 We first address the language of FNHRA and the federal regulations promulgated to impleme nt it. FNHRA provides that any resident who is the subject of a planned transfer or discharge is entitled to notice and a hearing. 42 U.S.C. § 1396r(c)(2)(B), (e)(3) (2012). As noted, although FNHRA does not define “transfer” or “discharge,” CMS has defined those terms in its regulations. “Transfer” is defined, in relevant part, as movement from a nursing facility to another institutional setting, and “discharge” is defined, in relevant part, as movement from a nursing facility to a noninstitutional setting. 42 C.F.R. § 483.202 (2012). Notably, neither of those definitions contains language relating to a resident’s readmission to a nursing facility following a hospitalization. While a resident’s movement to a hospital from a nursing facility could fall within CMS’s definition of “transfer,” a resident’s movement from a hospital to a nursing facility c ould not. Nor would a nursing facility’s refusal to readmit a resident following a hospitalization fall within the ambit of “transfer” or “ discharge, ” because both of those terms are defined as “movement from a nursing facility” to another setting. Once a resident is in a hospital, he or she cannot be “moved from” the nursing facility. ¶ 36 Rather , a resident’s readmission to a nursing facility following a hospitalization is governed by separate provisions of FNHRA. Specifically, again, when a resident is transferred to a hospital, a nursing facility must provide written notice to the resident and an immediate family member or legal representative of any ap plicable state provisions and of the facility’ s written policy regarding readmission following a hospitalization. 42 U.S.C. § 1396r(c)(2)(D)2015 IL App (2d) 140790

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- (2012). The written policy must, at a minimum, permit a resident to be readmitted “immediately upon the first ava ilability of a bed in a semiprivate room in the facility,” as long as the resident requires the facility’s services and remains eligible for Medicaid. 42 U.S.C. § 1396r(c)(2)(D)(i), (iii) (2012). ¶ 37 Reading the language of FNHRA’s provisions together, the clear and unambiguous meaning is that a nursing

- facility resident is entitled to notice of and a hearing on a transfer or discharge, but not on a refusal of readmission following a hospitalization. Although FNHRA requires a nursing facility to re admit a resident upon the first availability of a bed, it does not contemplate a hearing if a resident is denied readmission. Indeed, FNHRA requires each state participating in Medicaid to provide an appeals process for “ transfers and discharges ” of resid ents from nursing facilities. 42 U.S.C. § 1396r(e)(3) (2012). The appeals process must meet the standards established by CMS, which require a state to grant a hearing to, among other individuals, “[a]ny resident who requests it because he or she believes a skilled nursing facility or nursing facility has erroneously determined that he or she must be transferred or discharged.” 42 C.F.R. § 431.220(a)(3) (2012). No appeals process is mandated for residents denied readmission. ¶ 38 We reach the same conclusion with respect to the Act. Relying on section 3 -401.1 (a -10) of the Act, plaintiff contends that he remained a “resident” of Manorcare during his hospitalization. However, section 3 -401.1(a- 10) provides that, “ [f]or the purposes of this
Section , a recipient or applicant shall be considered a resident in the facility during any hospital stay totaling 10 days or less following a hospital admission.” (Emphasis added.) 210 ILCS 45/3-401.1(a- 10) (West 2012). Thus, it is only for purposes of section 3 -401.1 tha t an individual is considered a “resident” of a nursing facility during any hospital stay of 10 days or less. This is2015 IL App (2d) 140790

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- significant, because it means that an individual is not considered a resident of a nursing facility during a hospital stay of 10 days or less for purposes of any other section of the Act. In other words, a hospitalized individual is not a resident for purposes of section 3

- 410 of the Act, which provides that “[a] residen t subject to involuntary transfer or discharge from a facility” is entitled

to a hearing before the Department ( 210 ILCS 45/3

- 410 (West 2012) ). Likewise, a hospitalized individual is not a resident for purposes of sections 1

- 111 and 1

- 128 of the Act, which define “discharge” as “the full release of any resident from a facility” (210 ILCS 45/1

- 111 (West 2012)) and “transfer” as “a change in status of a resident’s living arrangements from one facility to another facility” (210 ILCS 45/1-128 (West 2012)). 3 ¶ 39 Ba sed on the foregoing , we reject plaintiff’s contention that the Department erred in failing to complete the hearing on his involuntary transfer or discharge. The hearing commenced after Manorcare provided plaintiff with a notice of involuntary transfer or discharge and plaintiff
reques ted a hearing before the D epartment. However, plaintiff then voluntarily left Manorcare for a preplanned surgical procedure at Northwestern Memorial Hospital. According to plaintiff, he remained a resident of Manorcare duri ng this time, such that its refusal to readmit him constituted an involuntary discharge from the facili ty. As explained above, however, plaintiff was considered to be a resident during his hospitalization only for purposes of section 3

- 401.1 of the Act. Accordingly, when Manorcare withdrew its notice , there was no longer a planned transfer or discharge

— as those terms are defined in the Act

— requiring the Department’s authorizatio n. Likewise, for the reasons explained above, Manorcare’s refusal to readmit plaintiff following his hospitalization did not trigger any right to a hearing under FNHRA or the CMS regulations.

3 “Facility” does not include a hospital. See 210 ILCS 45/1-113 (West 2012).2015 IL App (2d) 140790

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- ¶ 40 Our conclusion in this case is not unprecedented. A similar issue arose in Massachusetts, and the Medicaid agency of that state ultimately r evised the applicable state regu lations to provide a right to a hearing for any resident who is denied readmission to a nursing facility following a brief hospitalization. Although both are unpublished cases, Short v. Department of Public Health , No. CA92 2568B, 1995 WL 809557 (Mass. Super. Mar. 13, 1995), and Brunelle v. Commissioner of the Division of Medical Assistance , No. 01 -P- 1113, 2003 WL 21556941 (Mass. App. Ct. July 10, 2003), are helpful because they outline this background. See Nulle v.
Krewer , 374 Ill. App. 3d 802, 806 n.2 (2007) (this court is free to use the reasoning in an unpublished opinion from another state). ¶ 41 In Short , a group of nursing

- home residents brought a class action suit against the Massachusetts Medicaid agency, seeking to compe l it to comply with FNHRA’s transfer and discharge notice and appeal provisions

. Short , No. CA922568B, 1995 WL 809557, at *1. The plaintiffs moved for summary judgment on the issue of whether the agency had violated “their rights as nursing home residents to notice and an opportunity to appeal: (1) transfers from nursing homes to hospitals or other institutions; and (2) refusals to be readmitted to nursing home facilities following hospitalization.” Short , No. CA922568B, 1995 WL 809557, at *1. The superior court concluded that the plaintiffs were entitled to notice and a hearing when transferred from a facility to a hospital. Short , No. CA922568B, 1995 WL 809557, at *3. However, the court concluded that the plaintiffs were not entitled to notice and a hearing when they were denied readmission following a hospitalization. Short , No. CA922568B, 1995 WL 809557, at *4. The court reasoned, as we did above, that ther e wa s no provision in FNHRA or the federal regulations for notice and a hearing for an individual who wa s denied readmission following a hospitalization. Short , No. CA922568B, 1995 WL 809557, at *4.2015 IL App (2d) 140790

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- ¶ 42 A similar issue arose in Brunelle . In that case, the Medicaid agency ruled that a resident who had been denied readmission to a nursing facility following a hospitalization was not entitled to a hearing, because the facility’s refusal to readmit the resident was neither a “ transfer ”

n or a “ discharge .” Brunelle , No. 01 -P- 1113, 2003 WL 21556941, at *1. The resident appealed the decision, and , while the appeal was pending, the agency acknowledged the “gap” in the law and amended its regulations to close the gap. Brunelle , No. 01 -P- 1113, 2003 WL 21556941, at *1. As the court explained: “The [ agency] *** recognized that the lack of any procedural mechanism in the then

- applicable Federal regulations to grant a hearing where a nursing facility denied a patient readmission following a brief hospitalization was a gap in the law that could adversely affect nursing facility patients, and it amended the Massachusetts regulations, effective April 1, 2002. The amendment created a right to a hearing in circumstances where a patient, such as Brunelle, is hospitalized on a short

- term basis and, upon discharge, is later denied readmittance to a nursing facility.” Brunelle , No. 01 -P-1113, 2003 WL 21556941, at *1. Acknowledging that the new regulations resolved the controversy before it, the court then dismissed the appeal as moot. Brunelle , No. 01-P-1113, 2003 WL 21556941, at *1-2. ¶ 43 The experience of Massachusetts provides helpful guidance. I t supports our conclusion that neither FNHRA nor CMS’s regulations provide a right to a hearing for an individual who is denied readmission to a nursing facility following a ho spitalization. In addition , it shows that the responsibility for effecting any change in the law falls to the legislature or the Department, not this court. The amended regulations in Massachusetts explicitly define a nursing facility’s failure to readmi t a resident following a hospitalization as both a “transfer” and a “discharge.”2015 IL App (2d) 140790

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- Brunelle , No. 01 -P- 1113, 2003 WL 21556941, at *1 n.1. It is up to the legislature or the Department to determine if a similar revision to the Act or to the Department’ s regu lations is appropriate in Illinois. ¶ 44 D. Plaintiff’s Right to Procedural Due Process ¶ 45 Plaintiff also contends that the Department’s failure to conduct a full administrative hearing violated his right to procedural due process. However, the only argument plaintiff offers in support of this contention is that, when an agency fails to follow established inte rnal guidelines, the failure can constitute a violation of procedural due process. ¶ 46 As we determined above, the Department did not violate FNHRA, the federal regulations, the Act, or the Department’s regulations when it declined to complete plaintiff’s hearing. Accordingly, plaintiff’s argument that the Department failed to follow established internal guidelines requiring notice and a hearing fails. ¶ 47 We further point out, as the Department does, that plaintiff could have submitted to the Department a request for an investigation pursuant to section 3

- 702 of the Act. That section permits any person who believes that the Act or a rule promulgated under th e Act has been violated to request an investigation. 210 ILCS 45/3 -702(a) (West 2012). The Department must then determine whether any violation has occurred. 210 ILCS 45/3

- 702(a) (West 2012). A complainant who is dissatisfied with the Department’s determination may request a hearing before the Department under section 3 -703 of the Act. 210 ILCS 45/3-702(g) (West 2012). ). ¶ 48 III. PETITION FOR REHEARING ¶ 49 After we filed our original opinion on March 26, 2015 , plaintiff filed a petition for rehearing pursuant to Illinois Supreme Court Rule 367 (eff. Jan. 1, 2015). In his petition, he indicates that, on March 1, 2015, he was discharged from his nursing facility into the community2015 IL App (2d) 140790

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- and no longer require s skilled nursing care. He states that this appeal “may b e moot,” c iting In re Tekela , 202 Ill. 2d 282 (2002). ¶ 50 In Tekela , which was a termination -of- parental

- rights case, the supreme court held that the appellate court should have vacated its opinion when it learned, after filing its opinion , that the children h ad been adopted while the appeal was pending. Tekela , 202 Ill. 2d at 29 2 . The court explained that, even though the appellate court was unaware of the adoption when it filed its opinion, the adoption rendered the appeal moot. Tekela , 202 Ill. 2d at 292, 297. ¶ 51 Notably, in the section of his original appellant’s brief addressing the trial court’s determination that the matter became moot when Manorcare withdrew its notice of involuntary transfer or discharge, p laintiff argued that the public

- interest ex ception to the mootness doctrine applied to this case . We agree. Thus, even assuming arguendo that this appeal became moot on March 1, 2015, we need not vacate our opinion. ¶ 52 The public

- interest exception applies when: (1) the question presented is of a su bstantial public nature; (2) there is a need for an authoritative determination for the future guidance of public officers; and (3) the question is likely to recur. Felzak v. Hruby , 226 Ill. 2d 382, 393 (2007). The first criterion “is only satisfied when it has been clearly established that the issue is of ‘sufficient breadth, or has a significant effect on the public as a whole.’ ” In re Marriage of Eckersall , 2015 IL 117922, ¶ 15 (quoting Felzak , 226 Ill. 2d at 393). O ur legislature considers complian ce with the Act to be of such public significance that it has deemed the operation of a nursing facility in violation of the Act to be “a public nuisance inimical to the public welfare.” 210 ILCS 45/3-701 (West 2012). Therefore, we conclude that the first criterion is satisfied. ¶ 53 The second and third criteria are also satisfied. The failure to readmit a resident to a nursing facility following a temporary hospitalization occurs with enough regularity that a term2015 IL App (2d) 140790

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- has been coined to describe the occurre nce . See William Pipal, You Don’t Have to Go Home But You Can’t Stay Here: The Current State of Federal Nursing Home Involuntary Discharge Laws , 20 Elder L.J. 235, 236 n.2 (2012) ( citing a news article discussing the increasing prevalence of “hospital dum ping”). Our determination that neither FNHRA n or the Act provides residents facing this situation with the right to a hearing provides important guidance to public officials

. The experience of Massachusetts, where awareness of this issue p rompted an amen dment of the definition s of “transfer” and “discharge” to include the failure to readmit a resident following a temporary hospitalization , supports this conclusion. Therefore, we hold that the public

- interest exception to the mootness doctrine applies in this case. ¶ 54 Also in his petition for rehearing, plaintiff contends that we ignored that FNHRA and the Act provided him the right to readmission to Manorcare following his hospitalization. We clarify that nothing in this opinion addresses plaintiff’s right to readmission following his hospitali zation. Our holding is limited to the conclusion that plaintiff did not have the right to a hearing upon Manorcare’s refusal to readmit him following his hospitalization. As we said, in order to challenge Manorcare’s failure to readmit him, plaintiff needed to file a complaint with IDHP, as section 3 -702 of the Act permitted him to do. ¶ 55 IV . CONCLUSION ¶ 56 For the foregoing reasons, we affirm the Department’s decision and the judgment of the circuit court of Lake County. ¶ 57 Affirmed.