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Navy Cash Training 

System Maintenance Procedures

Unit 3
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Objectives

At the end of this unit of training, you will be able 

to:

 State the various problems that might occur with 

the Navy Cash system. 

 Describe the steps used to remove and replace 

Navy Cash hardware. 

 Apply troubleshooting steps and processes to 

correct problem scenarios in the classroom using 

Navy Cash training equipment. 
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Troubleshooting and Problem 

Diagnostics
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Troubleshooting Tips

 When problems occur with the Navy Cash system, 

ensure you follow these basic troubleshooting tips:

– Review system application and security logs on a 

weekly basis. Navy Cash applications utilize a high 

level of logging and there will be many messages 

in various log files. 

– Be aware of changes to Navy Cash software and 

hardware. 

– Check all cables and wires. Re-crimped cables will 

affect Navy Cash operations if not done properly.
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Product Version

Update System Component Technology Product Version

1.4.7+ POS Ingenico v1.0.4.7

1.4.7+ CAD ITC-CAD v1.0.2.3

1.4.7+ CATM NCR v1.0.2.2 (Win7)

1.4.7+ API - App Cogent API - App v. 1.0.4156.27632

1.4.7+ API – Core Cogent API - Core v. 1.0.4156.27634

1.4.7+ API – Ingenico Cogent API - Ingenico v. 

1.0.4156.27635

1.4.7+ API - ITC Cogent API - ITC v. 1.0.4156.27636

1.4.7+ API - NCR Cogent API - NCR v. 1.0.4156.27636

1.4.7+ Navy Cash Proxy Cogent v2.0.0.1
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Loss of Ship’s Power

 If the ship loses power :

– The UPS software should maintain power to the 

server long enough for it to be powered off properly.

– When power returns, follow the “Power On” 

sequence steps to power on the Navy Cash server.

»Allow the 1st node to fully boot up before turning 

on the second node. This allows full control of 

the resources.

»No other devices should be plugged into a Navy 

Cash UPS.
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Loss of Ship’s Power (cont)

 If the ship loses power :

– Do not rely on the UPS to power the system!

– If power is going to be out for an extended amount 

of time (more then 30 minutes), do a proper 

shutdown of the Overland Snap Server.

– If the Overland Snap Server shuts down due to lack 

of power, it may result in hardware/software failure 

that may include loss of data!
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Incorrect Network Settings

 Network adapters and switch ports may have 

mismatching duplex levels or transfer speed settings. 

– Ensure all Navy Cash Switch ports have speed and 

duplex statically assigned and not set to auto.

– Both network switches/server network adapters 

must be set to 10 or 100 Mbps and full duplex. 

They cannot be mismatched if the system is to 

function correctly.
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Incorrect Network Settings (cont)

 Network adapters or switches with 

transmission rates of 10/100 megabits per 

second (Mbps) do not switch over correctly. 

Some auto sense settings may not properly 

detect the speed of some network adapters.

 Be aware of upgrades or the installation of 

software or equipment which impacts Navy 

Cash devices or communication.
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Navy Cash Devices Offline

 Check cables, UPS, switches

 Verify services are online by following these steps:

– Step 1: Open Failover Cluster Manager

– Step 2: Verify that NCSERVICE resource is online.

– Step 3: If offline, right-click on the resource and select 

Bring Online. Once the resource is online, check devices 

for connectivity.

– Step 4: If equipment is online, troubleshooting ends. If 

not then attempt to access the devices’ switch using Cisco 

Network Assistant (not relevant with CANES network) 

from one of the servers.
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Navy Cash Devices Offline (cont)

– Step 5: If the switch can’t be pinged, verify it is 

powered on and all cables are seated firmly.

– Step 6: Verify the ship’s switch port configuration 

(speed/duplex, VLAN, etc).

– Step 7: Confirm ip configuration against navy.cfg 

file (F:\ncservice\navy.cfg).

– Step 8: If the navy.cfg file needs to be changed, 

contact the Navy Cash Central Support Unit (CSU) 

for further assistance.
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Navy Cash Proxy POS Offline

If the Proxy Mode POS won’t come 

online on the workstation/laptop, ensure 

that it is showing connected in Windows 

Mobile Device Center.

Also ensure the Navy Cash Proxy shows 

a green indicator.
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Navy Cash Proxy POS Off-line 

(CANES Only)

If the Proxy Mode POS won’t come online on the workstation/laptop, but the 

Disbursing Application is working, check the network icon on the bottom right 

of your desktop by hovering the mouse over it.

If it displays anything other than “ncsvr-d.navycash.navy.mil”, you will need to 

restart the Network Location Service.
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Client/Server Comms Failure

 Step 1: Verify IP addresses are correct by executing 

“ipconfig –all” from an elevated command prompt.

– Always verify the IP addresses to the ones that are 

listed on the laminated Navy Cash Quick Info 

Sheet hanging on the server rack. 

 Step 2: Check connections on both ends of network 

cable. Perform a ping test to verify connectivity

– If connection is achieved, troubleshooting ends. If 

problem persists, continue with next step.
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Client/Server Comms Failure (cont)

 Step 3: Verify ship’s switch speed/duplex settings 

and verify the Navy Cash settings.

 Step 4: Verify that NIC of workstation, laptop, or 

server is functioning correctly.

– If it is not working, contact the Navy Cash 

Central Support Unit (CSU) for replacement.
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Group in Failover Cluster 

Manager Has Warning Icon

 Step 1: Verify ownership of the 

cluster resources, then switch to 

appropriate node using the KVM 

switch.

 Step 2: Bring the service online by 

right-clicking on resource name and 

select Bring Online.

 Step 3: If none of these steps work, 

re-boot the Navy Cash system.

 If this does not correct the problem, 

contact the Navy Cash Central 

Support Unit (CSU).
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Client/Server Comms Failure

 If ship is expecting any network changes 

such as a GIG-E Upgrade, ORT upgrade, 

CANES upgrade, or new IP scheme, notify 

the Navy Cash Central Support Unit (CSU) 

of expected upgrade and dates upgrade will 

take place. Do not modify IPs on Navy 

Cash without direction from the Navy Cash 

Technical Team.
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Hardware Failure

 If a server, the Overland Storage Device, a workstation, 

or a laptop fails, the Navy Cash Technical Team may 

determine that a replacement is required. Follow these 

steps:

– Step 1: Detach all physical connections from the 

back of the failed server (Node 1 or Node 2).

»VGA, 3 network connections, 2 power cables, UPS 

USB Cable.

– Step 2: Remove the two internal drives from the 

failed server.
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Hardware Failure (cont)

– Step 3: Slide the replacement server out of the box.

– Step 4: Replace with the received spare.

– Step 5: Place the old drives into the new server.

– Step 6: Plug in cables.

– Step 7: Power up the server using proper startup 

procedures.

– Step 8: Using Failover Cluster Manager, ensure that 

the system has reattached to Cluster resources.

– Step 9: Using Failover Cluster Manager, ensure that 

the system “fails over” between nodes correctly.
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Hardware Failure (cont)

– Step 10: Overland Storage Replacement will be 

handled on a case by case basis. Steps 1 – 9 only 

apply to the servers (Nodes 1 and 2).
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Field Replacements
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Adding/Removing Drives

 If a disk failure occurs in the Overland Storage 

Device, a red flashing light will appear.

 When the red light on the Overland Storage Device 

indicator panel has gone out, fail-over is complete.
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Adding/Removing Drives (cont)

 Step 1: Leave Overland Snap Server on.

 Step 2: Remove bad drive from Server / Overland 

Snap Server.

 Step 3: Insert replacement drive.

 Step 4: Follow procedures sent with replacement drive 

to add replacement drive to RAID.
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Adding/Removing Drives (cont)

 No one is to swap or replace drives without 

notifying the Navy Cash Call Center first. They 

will then generate a case number and provide you 

with that number for reference.

 Do not, under any circumstances, swap a drive 

from one node to the other, or one node to the 

Overland Storage, or from the Overland Storage to 

a node!
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Database/System Failure

 Any of the following procedures MUST be run with 

FRBB or Engility Technical support:

– Installing software.

– Database restores.

– Changing permissions.

– Setting policies.

 Do not attempt to perform operations on the Oracle 

database without FRBB or Engility Technical 

support.
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CAUTION

DO NOT RESTORE THE DATABASE OR 

ANY OF THE DATA ON THE SHARED 

DRIVES.
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Support

 For information on system hardware, refer to the 

manufacturer’s documentation

 For support of the Navy Cash system:

– Tel: 1-866 6NAVYCASH

1-866 662-8922

– Fax: 1-813 533-5711

– Web: www.navycash.com

– E-mail: navycashcenter@frb.org
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Customer Service Center (CSU)

 When onsite troubleshooting cannot remedy the issue, 

contact the Navy Cash Central Support Unit (CSU) for 

further support:

– The Navy Cash CSU issues a trouble ticket for the 

call.

– The Navy Cash CSU determines priority of the issue 

and the response necessary to assist. This support will 

be provided as phone support, a tech visit or trainer 

visit where applicable.
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Support Calls

 When placing a support call, ensure that you have 

filled out the Navy Cash Trouble Call Worksheet that 

is found in the Navy Cash SOP. This form will require 

the following types of information that will assist in 

the better diagnosis of the problem.

– Precise description of the issue.

– List of troubleshooting procedures that have been 

attempted (i.e. power up/down server, checking 

cables, etc).

– The Navy Cash CSU is available 24X7.
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Support Calls (cont)

 Be prepared to answer:

– Do the Navy Cash devices (including switches) 

have power to them?

– On what node is the server running?

– Can the nodes fail over between each other?

– Are any errors listed in the Event and System logs?

– Have there been any changes to shipboard 

routers/LAN?
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Questions