Do Not Pay

User Enrollment Guide

April 2023
DNP User Enrollment Guide 

Last Updated: April 2023

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Table of Contents

SECTION 1: DNP OVERVIEW ................................................................................................... 3

Section 1.1 About This Enrollment Guide .................................................................................. 3

Section 1.2 What is Do Not Pay?................................................................................................ 3

Section 1.3 DNP Business Center Components:......................................................................... 4

Section 1.4 PIV/CAC/LincPass Onboarding Process Overview ................................................ 5

Section 1.5 CSP (ID.me or Login.gov) Onboarding Process Overview..................................... 6

SECTION 2: COMPLETING FORMS ......................................................................................... 7

Section 2.1 Agency Specialist Sends User Enrollment Form..................................................... 7

Section 2.2 Access Group Administrator (AGA) Completes and Signs the User Enrollment ... 7

Section 2.3 Welcome to DNP Email........................................................................................... 8

SECTION 3: GAINING ACCESS TO THE PORTAL................................................................. 9

Section 3.1 PIV/CAC/LincPass Card.......................................................................................... 9

Section 3.2 Signing Up with a CSP............................................................................................. 9

SECTION 4: LOGGING INTO THE DNP PORTAL ............................................................... 10

Section 4.1 With a PIV/CAC/LincPass Card............................................................................ 10

Section 4.2 With CSP (ID.me or Login.gov)............................................................................ 13

SECTION 5: USER GUIDE........................................................................................................ 16

SECTION 6: TROUBLESHOOTING......................................................................................... 17

Section 6.1 Unable to Log into the DNP Portal ........................................................................ 17

Section 6.2 Issues on Downloading Text or Excel Files with Existing Browser...................... 17

SECTION 7: SYSTEM REQUIREMENTS................................................................................ 18

SECTION 8: FREQUENTLY ASKED QUESTIONS (FAQs)................................................... 20

SECTION 9: GETTING HELP ................................................................................................... 22
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SECTION 1: DNP OVERVIEW

Section 1.1 About This Enrollment Guide

This guide is intended for agencies and states who would like access to the Do Not Pay Portal

(DNP). This guide will illustrate the steps necessary to gain access. The information in this 

reference guide has been divided into nine sections, with a brief description of each topic to 

provide the user guidance on each step of the enrollment process. 

Section 1.2 What is Do Not Pay?

The Do Not Pay Business Center provides services and support activities related to the 

identification, detection, and prevention of improper payments under the Payment Information 

Integrity Act of 2019 (PIIA) and several Office of Management and Budget (OMB) 

memoranda and circulars. 

• The Office of Management and Budget (OMB) designated the Department of the 

Treasury to host the Working System to assist agencies in detecting and preventing 

improper payments.

• The Bureau of the Fiscal Service (Fiscal Service) DNP Business Center operates the 

Working System. 

• The mission of DNP is to assist agencies to make informed decisions in the identification, 

mitigation, and elimination of improper payments.

• The DNP vision is to provide innovative customer and data driven solutions that reduce 

the improper payment footprint across federally funded and state administered programs. 

DNP provides multiple data sources so that agencies can verify eligibility of a vendor, grantee, 

loan recipient, or beneficiary. Agencies can make payment eligibility decisions at any time 

during the payment lifecycle for example, during pre-award and pre-payment eligibility 

verification. 

• DNP is a no cost resource for federal agencies and federally funded state administered 

programs 

• DNP is not a list of entities or people that should not be paid

• DNP offers customized data analysis to help agencies detect fraud, waste, and abuse as 

well as strengthen internal controls

• DNP meets existing federal data security and privacy standards

• DNP is committed to providing: 

o quality data 

o more data sources

o continuous system development 

o cutting edge data analytics 

o customized agency outreach
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Section 1.3 DNP Business Center Components:

Web-based Portal

The DNP Portal allows simultaneous searches of multiple data sources. You can search for an 

individual or entity; you can batch your searches; and you can set up regular monitoring in the 

Portal. All DNP services are at no cost to agencies or states.

The DNP Portal has multiple ways to deliver match information to an agency. The delivery 

method is based upon approved data sources and where in the payment lifecycle the match is 

reviewed.

• Online Search

• Batch Matching

• Continuous Monitoring

• Payments 

• Webservice/Application Program Interface (API) 

Data Analytics

DNP Data Analytics provides free advanced payment analytics services to federal agencies. In 

partnership with the agencies, DNP can conduct a variety of data analyses to help combat 

improper payments. These could include:

• analyzing payment data for indicators that a payment is being made in error or is 

vulnerable to abuse,

• developing risk scoring to help agencies prioritize and manage reviewing and 

investigating crossmatches,

• screening payees for eligibility such as identifying deceased beneficiaries.

Agency Support

Agency Support is made up of Agency Leads, Agency Specialists, Onboarding Specialists, and a 

Help Desk. Agency Support works with agencies to determine and target the best DNP processes 

and data sources to meet program needs for combating improper payments. DNP provides 

training, Portal demonstrations, and knowledge-sharing. Agency Support hosts community

events to share best practices for addressing improper payments. 
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Section 1.4 PIV/CAC/LincPass Onboarding Process Overview

This is a high-level flowchart of the DNP Portal onboarding process for PIV/CAC/LincPass 

users. These steps are detailed within this document.
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Section 1.5 CSP (ID.me or Login.gov) Onboarding Process Overview

This is a high-level flowchart of the DNP Portal onboarding process for the Credential Service 

Providers (CSPs) ID.me or Login.gov users. These steps are detailed within this document.
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SECTION 2: COMPLETING FORMS

Section 2.1 Agency Specialist Sends User Enrollment Form

Your agency’s Point of Contact (PoC) will receive an email from your Agency Specialist after 

the access group has been created. This email will contain a User Enrollment Form that must be 

reviewed and completed for each anticipated Portal user. Your Agency Specialist will verify 

whether you have access to a PIV/CAC/LincPass card or if you need to create an account with 

either ID.me or Login.gov to access the Portal. Note that DNP cannot enroll an individual using 

a personal email address; a business email address is required to establish Portal access. 

Section 2.2 Access Group Administrator (AGA) Completes and Signs the User 

Enrollment Form

Your Agency Specialist will populate all the “Internal Use Only” fields within the User 

Enrollment Form before sending to your agency. The remaining fields will need to be completed 

and the form must be signed by your agency’s designated AGA. Your agency’s Authorizing 

Official (AO), Primary Local Security Administrator (PLSA), or Local Security Administrator 

(LSA) can act as an AGA. AGAs designate which access group a user is permitted to view. The 

DNP Program requires that each page of your User Enrollment Form be returned to your Agency 

Specialist. If there are questions regarding specific fields within your form, your Agency 

Specialist can assist you.

Example of the User Enrollment Form:
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Section 2.3 Welcome to DNP Email

After Fiscal Service processes your form, you will receive the Welcome to DNP Email from the 

DNP email box (donotpay@stls.frb.org). This email contains potential tools to ensure that you 

get the most out of the DNP Program and the Portal, and contact information for the DNP 

Support Center, if you should encounter issues attempting to log into the Portal 

(855-837-4391). 

Example of the Welcome to DNP Email for PIV/CAC/LincPass Example of the Welcome to DNP Email for ID.me or Login.gov

 
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SECTION 3: GAINING ACCESS TO THE PORTAL

Section 3.1 PIV/CAC/LincPass Card

If you have access to a PIV/CAC/LincPass card, there are no further steps needed to gain access 

to the Portal. Click here to move to Section 4: Logging into the DNP Portal within this Guide for 

step-by-step login instructions.

Example of a PIV/CAC/LincPass Card:

Section 3.2 Signing Up with a CSP

If you don’t have access to a PIV/CAC/LincPass card, you will log into the DNP Portal using a 

Credential Service Provider (CSP)—either ID.me or Login.gov. You will need to create an 

account with one of these services or use an existing account. If you are creating an account, you 

must use the same work email address that is on your User Enrollment Form; DNP cannot enroll 

a user using a personal email address. 

If you are using an existing ID.me account, you must ensure that the email address on your 

User Enrollment Form is added to the account as the primary email address. If you are using an 

existing Login.gov account, you must ensure that the email address on your User Enrollment 

form is added to the account as a verified email address. Click here to create an account with 

ID.me. Click here to create an account with Login.gov. 

Creating an account with ID.me Creating an account with Login.gov
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SECTION 4: LOGGING INTO THE DNP PORTAL

Section 4.1 With a PIV/CAC/LincPass Card

1. Insert your PIV/CAC/LincPass Card.

2. Type https://fiscal.treasury.gov/DNP/ in the address bar and click <Enter>. 

3. Click [Log In]. 

4. A new browser tab will open. 

 Click [PIV/CAC]. 
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5. A pop-up window will open with your certificate information.

 Select a Certificate and click [OK] and then enter your PIN associated with your 

PIV/CAC/LincPass Card and click [OK]. Your screen may look different based 

on your web browser or Windows version.

6. If it is your first time logging into the Portal with your PIV/CAC/LincPass card, you will 

be directed to a one-time email verification screen. 

 Enter your work email address that was used to enroll into the Portal on your User 

Enrollment Form. A verification code will be sent to that email. Enter that 

verification code and click [Submit]. 
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7. Another browser window will open with DNP’s Terms and Conditions.

 Please review the document and then click [Accept] to gain access to the DNP 

Portal. This window will open each time you login.
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Section 4.2 With CSP (ID.me or Login.gov) 

1. Type https://fiscal.treasury.gov/DNP/ in the address bar and click <Enter>. 

2. Click [Log In]. 

3. A new browser will open. 

 Click [ID.me] or [Login.gov] corresponding to the account you have. Note your 

agreement to the Terms and Conditions by clicking [Accept]. 
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4. If you click ID.me, you will be directed to their sign-on screen to input your email 

address and password. 

 After signing in, you will be routed to the DNP Portal. 

5. If you click Login.gov, you will be directed to their sign-on screen to input your email 

address and password. 
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6. After signing in, you will be routed to the DNP Portal homepage. 
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SECTION 5: USER GUIDE

For assistance navigating the DNP Portal, you may refer to the User Guide within the DNP 

Portal. 

1. Log into the DNP Portal 

2. Click on the (upper right corner) 

3. A new window will open. Click [User Guide].

4. A PDF version of the current User Guide will open. 
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SECTION 6: TROUBLESHOOTING

Section 6.1 Unable to Log into the DNP Portal

A. Verify the URL is correct. (https://fiscal.treasury.gov/DNP/ ) 

B. Do not use Internet Explorer. You may use Microsoft Edge, Google Chrome, or Firefox. 

C. Delete Temporary Internet Files and Cookies from your browser. 

D. After re-opening your browser, please type https://fiscal.treasury.gov/DNP/ manually into 

your address bar. 

E. If you are logging in with PIV/CAC/LincPass and are getting prompted for a 

PIV/CAC/LincPass certificate, make sure you are choosing the correct certificate from 

the certificate box.

F. Verify you are inputting the pin that you had set up for your PIV/CAC/LincPass Card in 

the Password screen.

If you are still receiving an error, record the error message (a screenshot is best), and forward 

your name, phone number, email address, and a brief description of the problem in a secured 

email to donotpay@stls.frb.org or call the DNP Support Center at (855) 837-4391 for 

assistance. 

Section 6.2 Issues on Downloading Text or Excel Files with Existing Browser

If the existing browser that is being used is preventing you from downloading a Text or Excel 

file, ensure that the browser settings under the Security section that reads “Do not save encrypted 

pages to disk” is checked. It depends on the browser version in use where this setting is located.

 Please see example below for Microsoft Edge.

o Go to Tools-> Internet Options -> Advanced Tab -> Security
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SECTION 7: SYSTEM REQUIREMENTS

This section details the system and configuration requirements necessary to use the Portal. 

Requirement Type Details

System

• Web Browser: Microsoft Edge, Google Chrome, or Firefox 

Note: Microsoft Edge Native Mode which emulates Internet Explorer is not 

supported by DNP. 

Note: Please do not use the back button on your browser. DNP does not support the 

use of the browser back button. The navigation pane on the left side of the DNP 

Portal may be used to return to a previous page.

• Adobe Reader 

• Entrust Root Certificate: The Entrust (2048) Root Certificate 

must be installed in the “Trusted Root Certification 

Authorities” certificate store on the “local machine” (all user 

profiles) for the workstation. This certificate is normally 

installed by default with Internet Explorer. If it has been 

removed, you will need to have your agency reinstall the 

certificate.

• Microsoft Excel versions 2007 and later 

• Internet Options Security Settings

• Active USB Port

• Windows Resolution: 1280 x 1024 or higher 

PIV/CAC/LincPass

Card

Users with Personal Identity Verification Cards (PIV, PIV-I, CAC, and 

LincPass), have the ability to access the DNP Portal with their Card. 

Contact your Agency Specialist with questions on PIV/CAC/LincPass

Card set up and technical requirements.

• Active Card Reader

CSP Access

Users without access to PIV/CAC/LincPass will need to create an 

account or use an existing account with either ID.me or Login.gov 

• A user must use the same work email address that is included 

on their User Enrollment Form when creating a new ID.me or 

Login.gov account. 

• DNP cannot enroll an individual using a personal email 

address; a business email address is required to establish Portal 

access.
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Requirement Type Details

If a user has an existing ID.me account, they can use it to access the 

Portal. Please ensure that your official work email address is selected as 

the primary email address in the account. 

• Please ensure that the official work email address matches the 

email address provided to DNP on the User Enrollment Form. 

If a user has an existing Login.gov account, you can use it to access the 

Portal. Please ensure that their official work email address is included as 

a verified email address in the account. 

• Please ensure that the official work email address matches the 

email address provided to DNP on the User Enrollment Form. 
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SECTION 8: FREQUENTLY ASKED QUESTIONS (FAQs)

Q. Why is gaining access to the DNP Portal such a time-intensive process?

A. The primary reason it takes time to gain access to the Portal is due to the security 

measures DNP takes to ensure that data sent and received in our system is secure. As 

we review your enrollment request, there are several time intensive steps that may 

delay the process, some of which include: observing The Privacy Act of 1974 with 

regard to an enrollment request or reconciling your agency’s specific technology 

practices against others in our system, a process that can sometimes lend itself to 

unpredictable interfacing problems. Ultimately, DNP makes every effort to ensure 

that privacy and security risks are mitigated, a process that takes time and may 

attribute to a lengthy enrollment process.

Q. What does it mean that I’ve been selected to be a user in the DNP Portal?

A. Your position plays a vital role in the payment cycle at your agency. As part of your 

agency’s ongoing efforts to reduce improper payments, your agency is verifying their 

payments through the DNP Portal. Contact your Authorizing Official to obtain 

additional details. If you are unsure who you are Authorizing Official is at your 

agency, call the DNP Support Center at (855) 837-4391 and we can help point you to 

the correct person at your agency.

Q. Will I need to make an account with both ID.me and Login.gov for me to 

authenticate my access to the DNP Portal?

A. No. You are required to create an account with either ID.me or Login.gov. 

Q. Can I use a personal email address when creating my ID.me or Login.gov account 

for DNP Portal access?

A. No. You are required to create an account using your official work email address to 

access the Portal. Please ensure that the email address used to create your ID.me or 

Login.gov account matches the email address on your User Enrollment Form.

Q. Can I use an existing ID.me or Login.gov account to access the DNP Portal?

A. Yes. If you already have an existing ID.me account, please ensure that your official 

work email address is selected as the primary email address in the account. If you already 

have an existing Login.gov account, please ensure that your official work email address 

is included as a verified email address. 

Q. Why do I need a PIV/CAC/LincPass card?

A. Your PIV/CAC/LincPass card token is used to verify and certify that you are allowed 

access to the DNP Portal. Your card is a secondary layer of authentication to protect 

your information and your agency’s data within the DNP Portal. 

Q. What do I need to do if my DNP access is inactive?

A. Call the DNP Support Center (855) 837-4391 and ask to have your DNP access 

reactivated. You must login to DNP immediately following the call to retain an active 

status.
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Q. How do I learn how to use the Portal?

A. Go to the Training page at the DNP website to use resources. There, you can review 

Spotlight training and how-to videos on various DNP Portal functions and services. 

Your Agency Specialist is also always available for one-on-one training to fit your 

specific needs.

Q. What if I have a question about my match results in the Portal?

A. Contact the DNP Support Center or send an email requesting contact at the DNP 

mailbox, donotpay@fiscal.treasury.gov. Do not send Personally Identifiable 

Information (PII) or screen shots with PII via email.
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SECTION 9: GETTING HELP

There are several ways you can obtain help when using the DNP Portal.

You may contact your Agency Lead, Agency Specialist, or the DNP Support Center:

 (855) 837-4391 

donotpay@fiscal.treasury.gov

https://fiscal.treasury.gov/dnp/