Do Not Pay Portal 

Onboarding Guide

December 2023
DNP Portal Onboarding Guide 

Last Updated: December 2023

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Table of Contents

SECTION 1: THE DO NOT PAY PORTAL ...................................................................................... 3

Section 1.1 What is Do Not Pay? ......................................................................................................... 3

Section 1.2 How Can Do Not Pay Assist Your Agency with Preventing and Detecting..................... 4

Section 1.3 What is the Do Not Pay Portal?......................................................................................... 4

Section 1.4 How do I gain access to the DNP Portal? ......................................................................... 4

Section 1.5 How long does the onboarding process take? ................................................................... 4

SECTION 2: ONBOARDING PROCESS - OVERVIEW............................................................... 5

Section 2.1 Initial Steps........................................................................................................................ 5

Section 2.2 Access Forms..................................................................................................................... 5

Section 2.3 Account Setup and Feedback............................................................................................. 5

SECTION 3: ONBOARDING PROCESS – DETAILED STEPS .................................................. 6

Section 3.1 Initiate Process................................................................................................................... 6

Step 1: Business Solutions Consultation....................................................................................................6

Step 2: Initial Questions Document ...........................................................................................................6

Step 3: Legal Approval............................................................................................................................12

Section 3.2 Access Forms................................................................................................................... 12

Step 4: Access Group Form .....................................................................................................................12

Step 5: User Enrollment Form .................................................................................................................13

Step 6: File Association Form (for bulk matching files only)..................................................................13

Step 7: Establish Secure File Transfer (for bulk matching files only)......................................................14

Section 3.3 Account Setup and Feedback........................................................................................... 15

Step 8: User Credential Setup..................................................................................................................15

Step 9: Feedback .....................................................................................................................................15

SECTION 4: CONTACT INFORMATION ................................................................................... 16
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SECTION 1: THE DO NOT PAY PORTAL

Section 1.1 What is Do Not Pay?

The Do Not Pay (DNP) Business Center provides services and support activities related to the 

identification, detection, and prevention of improper payments under the Payment Information 

Integrity Act of 2019 (PIIA) and several Office of Management and Budget (OMB) 

memoranda and circulars.

• The Office of Management and Budget (OMB) designated the Department of the 

Treasury to host the Working System to assist agencies in detecting and preventing 

improper payments.

• The Bureau of the Fiscal Service (Fiscal Service) DNP Business Center operates the 

Working System.

• The mission of DNP is to assist agencies to make informed decisions in the identification, 

mitigation, and elimination of improper payments.

• The DNP vision is to provide innovative customer and data driven solutions that reduce 

the improper payment footprint across federally funded and state administered programs.

DNP provides multiple data sources so that agencies can verify eligibility of a vendor, grantee, 

loan recipient, or beneficiary. Agencies can make payment eligibility decisions at any time 

during the payment lifecycle for example, during pre-award and pre-payment eligibility 

verification.

• DNP is a no cost resource for federal agencies and federally funded state administered 

programs

• DNP is not a list of entities or people that should not be paid

• DNP offers customized data analysis to help agencies detect fraud, waste, and abuse as 

well as strengthen internal controls

• DNP meets existing federal data security and privacy standards

• DNP is committed to providing:

o quality data

o more data sources

o continuous system development

o cutting edge data analytics

o customized agency outreach
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Section 1.2 How Can Do Not Pay Assist Your Agency with Preventing and 

Detecting Improper Payments?

DNP provides customized business process solutions based upon your agency’s needs. The

DNP Portal is just one of many services we provide. Contact a DNP Agency Lead or 

Specialist (See Section 4: Contact Information) to schedule a consultation meeting.

Section 1.3 What is the Do Not Pay Portal?

The DNP Portal allows simultaneous searches of multiple data sources. You can search for 

an individual/entity; you can batch your searches; and you can set up regular monitoring in

the DNP Portal. All DNP services are no cost to agencies or states.

DNP has multiple ways to deliver match information to an agency:

• Online Search

• Batch Matching

• Continuous Monitoring

• Web Service/Application Programming Interface (API)

• Payments

The delivery method is based upon approved data sources, approved functionalities, and

where in the payment lifecycle the match is reviewed.

Section 1.4 How do I gain access to the DNP Portal?

This guide provides step-by-step instructions for requesting access to the DNP Portal, setting

up an agency program Access Group, establishing a Bulk Matching file process, and 

enrolling Portal Users.

Section 1.5 How long does the onboarding process take?

The Portal Onboarding process (non-API) takes a significant amount of time to complete, so it is 

very important for the information provided by the agency to be as accurate and complete as 

possible. The timeframe is contingent on several factors, including agency involvement and 

responsiveness, Fiscal Service legal review, availability and capacity of agency development 

resources, and internal DNP onboarding and development workloads.
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SECTION 2: ONBOARDING PROCESS - OVERVIEW

The following provides an overview of the onboarding steps:

Section 2.1 Initial Steps

Step 1: Business Solutions Consultation 

Step 2: Initial Questions Document

Step 3: Legal Approval

Section 2.2 Access Forms

Step 4: Access Group Form

Step 5: User Enrollment Form

Step 6: File Association Form

Step 7: Establish Secure File Transfer (For bulk matching files only)

Section 2.3 Account Setup and Feedback

Step 8: User Credential Setup

Step 9: Feedback
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SECTION 3: ONBOARDING PROCESS – DETAILED STEPS

Section 3.1 Initiate Process

Step 1: Business Solutions Consultation

Step 1.A: Agency contacts a DNP Agency Lead or Agency Specialist

An agency interested in learning about DNP resources for preventing and 

detecting improper payments can contact a DNP Agency Lead/Agency Specialist 

to learn more about the program. There are several ways that an agency can reach 

out: 1) they may contact the Agency Lead/Agency Specialist directly by phone or

email; 2) they may call the DNP Agency Support Center by phone (855-837-4391) 

or email (donotpay@fiscal.treasury.gov) – the Support Center will forward the 

message to the appropriate Lead or Specialist; 3) they may fill out the “Enroll in 

DNP” form on the DNP website to submit a request for more information.

Step 1.B: DNP schedules Introduction to DNP Call

After receiving the agency’s interest in DNP, the Agency Lead/Agency Specialist 

will reach out to the agency to schedule an Introduction to DNP meeting. This 

conference call will provide the opportunity for the agency to learn more about the

resources DNP offers for identifying and preventing improper payments,

strengthening internal controls for payment eligibility, and addressing business 

difficulties related to payments. This meeting provides a forum for the agency to

discuss their payment processes and related challenges, as well as to ask questions 

about the program.

Step 1.C: Agency provides acknowledgement to proceed

After the agency learns more about the resources available through DNP, they will

need to confirm their interest in progressing through the onboarding process to

access the DNP Portal. This will signal to the Agency Lead/Agency Specialist to 

proceed with next steps for onboarding.

Step 2: Initial Questions Document

Step 2.A: DNP sends the Initial Questions document to the agency

In order to request access to the DNP Portal for matching activities, the agency is 

required to complete the Initial Questions document. This document contains a 

record of the data sources and functionalities the agency is requesting access to for 

the purposes of preventing and detecting improper payments. The agency will also 

be required to provide explanations for why these requested data sources would 

strengthen their payment eligibility processes. The Agency Lead/Agency 

Specialist prepares the Initial Questions document in Salesforce DNP Community.
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Step 2.A.1: User receives CAIA Admin Email

The agency user will receive two emails. The first email will come from 

CAIA Admin. This email is to notify the user that they have been 

provisioned access to the DNP Community.

Step 2.A.2: User receives DNP Email

The second email will come from Do Not Pay. This email gives the user 

more information about the DNP program, a link to access their Initial 

Questions document, and information on how to log in. Click the link.

IMPORTANT NOTE: The link on the CAIA Admin email will redirect you to the DNP Community 

homepage (https://fiscalservice.force.com/dnp/).

DNP recommends waiting for the DNP email to use the link which will take you to your specific 

Initial Questions document.
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Step 2B: Logging in to the DNP Community

After clicking the link in the DNP email, a user will be redirected to the login 

screen down below.

If a user has access to a PIV, CAC, or LincPass card, they will select the 

PIV/CAC button. If a user does not have access to a PIV, CAC, or LincPass card, 

they will select the ID.me button.

Step 2.B.1: User logs in using PIV/CAC

If a user logs in using the PIV/CAC button, they will have to select their 

certificate and enter their pin.
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Step 2.B.2: User logs in using ID.me

If a user selects the ID.me button, they will be redirected to the ID.me login 

page. A user can use an existing ID.me account or create one.

IMPORTANT NOTE: The email address used to create the account must be an official work email address. 

If a user is using an existing ID.me account, their official work email address must be entered as the primary 

email address in the account.
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Step 2.B.3: Successful login

After successfully logging in using the link in the DNP email, the user will 

see the first page of the Initial Questions document.

If a user logs in using the CAIA email and is directed to the DNP 

Community homepage, they will see the screen down below. 

Select the available form to complete the Initial Questions Document. The 

user can only complete forms that have a status of Application Sent or

Draft.
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Step 2.C: DNP meets with the agency to discuss the Initial Questions document

Filling out the Initial Questions document is a collaborative effort between your

agency program’s payment experts along with the DNP Agency Lead/Agency 

Specialist. After the Initial Questions document is sent, DNP will meet with the 

agency to discuss the required fields for the Initial Questions document and to 

discuss which of the data sources and functionalities would be most applicable to 

the agency program’s payment types. Depending on available time and resources,

this could be multiple discussions that involve varied stakeholders to ensure that the 

correct information is provided on the Initial Questions document.

The Initial Questions document includes a variety of information related to the

agency program’s payment types, including points-of-contact, the types of 

verifications to be performed using DNP data sources, System of Records 

information that contains the payment data to be matched against DNP data sources,

and follow-up questions specific to each data source to help determine whether each 

is applicable to the agency’s payment processes.

Step 2.D: Agency submits the completed Initial Questions document

After providing all the required elements within the Initial Questions document, the 

agency program can submit the completed application through Salesforce.
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Step 3: Legal Approval

Step 3.A: DNP sends the Initial Questions document to Fiscal Service for legal 

review

Once the agency completes and submits the finished Initial Questions document

through Salesforce, the document will be sent to the DNP Agency Lead/Agency 

Specialist for a secondary review. This provides the opportunity for DNP Outreach 

to review the document and identify any additional details and clarifications that 

need to be provided prior to the final legal analysis. After coordinating with the 

agency program to provide additional changes and revisions, the DNP Agency 

Lead/Agency Specialist will submit the document through Salesforce to the Fiscal 

Service for legal review.

Step 3.B: Fiscal Service provides legal review decision

The Fiscal Service legal team reviews the information provided by the agency

program in the Initial Questions document, including the basis provided for

requesting access to specific data sources for selected functionalities (either single 

or bulk records).

Step 3.C: DNP communicates with agency about the legal decision

After the review, the Fiscal Service legal team provides the determination regarding 

approved or denied data sources for each functionality to DNP Outreach, who will 

communicate the information to the agency program. The legal team may have 

additional questions or clarifications for the agency program to provide, and DNP 

Outreach will assist with sharing this feedback with the agency program.

Section 3.2 Access Forms

Step 4: Access Group Form

Step 4.A: DNP sends the Access Group Form to the agency

After the legal determination has been provided, DNP Outreach will provide an 

Access Group Form to the agency program. This paperwork serves to facilitate the 

creation of the unique access group in the DNP Portal for the agency program and 

outlines the Online Search data sources that will be available for the agency to match 

against. The form also contains information about the authorized uses of these data 

sources in the Portal within the context of improper payment and prevention

activities.

Note: For API requests, after the legal decision from the Fiscal Service has been provided, DNP will meet with your 

agency API Team in order to discuss technical and business issues. Shortly after this meeting, DNP will send the DNP 

API Implementation Guide to the Agency. This document contains the required steps and technical information for 

implementing the DNP API within the Agency’s systems. The DNP API team is available to assist with any questions 

related to the DNP API Implementation Guide and the implementation process itself.
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Step 4.B: Agency signs and returns the Access Group Form to DNP

The agency program needs to review this document to ensure accuracy of the 

information included. After the information is deemed to be complete and accurate, 

the agency Authorizing Official (AO) or Primary Local Security Administrator

(PLSA) must sign and email the document to DNP Outreach. The file must be in PDF 

format and can be either electronically or manually signed by the Access Group 

Administrator.

Step 5: User Enrollment Form

Step 5.A: Agency Access Group Administrator reviews the User Enrollment Form

The agency Access Group Administrator needs to review this document to ensure 

accuracy of the information included.

Step 5.B: Agency Access Group Administrator signs and returns the User 

Enrollment Form to DNP

After the information is deemed to be complete and accurate, the agency AO or 

PLSA must sign and email the document to DNP Outreach. The file must be in PDF

format and can be either electronically or manually signed by the Access Group 

Administrator. After DNP Outreach receives the signed User Enrollment Form, the

DNP Onboarding team can process the form.

Step 6: File Association Form (for bulk matching files only)

Step 6.A: Agency reviews the File Association Form

The agency program needs to review this document to ensure accuracy of the

information included.

Step 6.B: Agency signs and returns the File Association Form to DNP

After the information is deemed to be complete and accurate, the agency AO or 

PLSA must sign and email the document to DNP Outreach. The file must be in PDF

format and can be either electronically or manually signed by the Access Group 

Administrator. After DNP Outreach receives the signed File Association Form, the 

DNP Application Operations team performs the necessary development work in

preparation to receive the file.

Note: The individual who signs the form must be included on the email that contains the attached and signed Access 

Group Form, either originating from that individual directly, or copied on the email.

Note: The individual who signs the form must be included on the email that contains the attached and signed User 

Enrollment Form, either originating from that individual directly, or copied on the email.

Note: The individual who signs the form must be included on the email that contains the attached and signed File 

Association Form, either originating from that individual directly, or copied on the email.
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Step 7: Establish Secure File Transfer (for bulk matching files only)

Step 7.A: Agency determines connection type

The agency fills out the File Transfer Form and determines which connection they would 

like to use: Secure File Transfer Protocol (SFTP) or Connect:Direct.1

Step 7.A.1: If agency chooses SFTP

The agency needs to provide a point of contact, an IP address or range, and 

information on who will be accessing the SFTP. The agency will need to confirm 

connection to the Bureau of Fiscal Service (BFS) SFTP server. The agency will 

use a client to connect to the BFS SFTP server. Once the Fiscal Service File 

Transfer Team configures the agency’s connection, the agency will need to test 

their connection. Once access is confirmed, they can begin sending files over the 

SFTP connection. With SFTP, agencies can automate the data files they want sent 

for frequent or reoccurring transfers.

Step 7.A.2: If agency chooses Connect:Direct

If an agency already has access to Connect:Direct, they can use this method, but it 

will require additional forms and a longer processing time. Talk to your Agency 

Specialist or Agency Lead to see if this is the best connection type for you.

1 The MOVEit tool was previously an option for file transfer, but as of June 2023, it is unavailable for secure 

transmission.
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Section 3.3 Account Setup and Feedback

Step 8: User Credential Setup

Step 8.A: Enrollee receives a Welcome to DNP email

After the User Enrollment Form has been processed, the enrollee will receive the 

Welcome to DNP email from the DNP email box (donotpay@stls.frb.org). The email 

contains helpful tools to ensure that you get the most out of the DNP Program and the 

Portal and contains contact information for the DNP Support Center (if you should 

encounter issues attempting to log into the Portal).

Step 8.B: Enrollee can access the DNP Portal

The enrollee can now log into the DNP Portal using their PIV/CAC/LincPass card and

PIN to access the application. If the enrollee is a state or contractor, they will log into 

the DNP Portal by choosing either ID.me or Login.gov to authenticate their identity.

Step 9: Feedback

Step 9.A: Provide feedback about the matches you find in the DNP Portal with your 

Agency Lead or Agency Specialist

Providing feedback to DNP helps suggest enhancements to our services to help you

meet your mission to prevent improper payments. Consider these avenues for 

providing feedback:

• For matches found while using the Online Search, Batch Matching, and 

Continuous Monitoring functionalities, use the Outcome feature to record whether

the DNP Portal helped to prevent an improper payment.

• While adjudicating matches identified within the Payments functionality, you 

may add a comment next to each match to describe why a particular payment

was proper or improper.

• For feedback containing Personally Identifiable Information (PII), your

agency program may consider establishing a secure file transfer connection

with Fiscal Service.

Step 9.B: Provide improvement ideas with your Agency Lead or Agency Specialist

If you have particular needs that would help your agency prevent and detect 

improper payments, please inform DNP so we may aid in that effort.

• Additional data sources your agency is using that are not currently

available in the DNP Portal

• Additional functionalities

• Reports

• Exports

Note: For API onboarding, user enrollment forms are not completed. The API integration will permit access to DNP data sources 

within the use of individual DNP Portal Users.
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SECTION 4: CONTACT INFORMATION

Do Not Pay Help Desk:

o Phone Number: 855-837-4391

o Email Address: donotpay@fiscal.treasury.gov

o Website: fiscal.treasury.gov/DNP

You may contact your assigned Agency Lead or Agency Specialist using the chart below:

Agency Agency Lead (Fiscal Service) Agency Specialist (FRB STL)

Department of Agriculture Ai Young

ai.young@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

Department of Commerce Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

Department of Defense Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

Department of Education Jon Ortiz 

jon.oritz@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

Department of Energy Jon Ortiz 

jon.oritz@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

Department of Health and 

Human Services

Ai Young

ai.young@fiscal.treasury.gov

Josh Stegemann 

joshua.p.stegemann@stls.frb.org

Department of Homeland 

Security

Jessica Taylor

jessica.taylor@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Department of Housing and 

Urban Development

Jessica Taylor

jessica.taylor@fiscal.treasury.gov

Josh Stegemann 

joshua.p.stegemann@stls.frb.org

Department of Justice Lori Makle-Sellman

lori.makle-sellman@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

Department of Labor Jack Harbour

jack.harbour@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Department of State Jack Harbour

jack.harbour@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Department of the Interior Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

Department of the Treasury Jack Harbour

jack.harbour@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

Department of Transportation Lori Makle-Sellman

lori.makle-sellman@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

Department of Veterans 

Affairs

Ai Young

ai.young@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org
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Agency Agency Lead (Fiscal Service) Agency Specialist (FRB STL)

Environmental Protection 

Agency

Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org

General Services 

Administration

Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Josh Stegemann 

joshua.p.stegemann@stls.frb.org

National Aeronautics and 

Space Administration

Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

National Science Foundation Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Nuclear Regulatory 

Commission

Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Kristofer Klette 

kristofer.klette@stls.frb.org

Office of Personnel 

Management

Lori Makle-Sellman

lori.makle-sellman@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Small Business 

Administration

Lori Makle-Sellman

lori.makle-sellman@fiscal.treasury.gov

Shannon Alkhalaf 

shannon.alkhalaf@stls.frb.org

Social Security 

Administration

Lori Makle-Sellman

lori.makle-sellman@fiscal.treasury.gov

Josh Stegemann 

joshua.p.stegemann@stls.frb.org

United States Agency for 

International Development

Stephanie Weakley 

stephanie.weakley@fiscal.treasury.gov

Jon Haehnel

jon.haehnel@stls.frb.org