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NAVY CASH®

SOP CHANGE NOTICE

NAVSUP PUB 727

Navy Cash Fleet Support Groups

NAVSUP Fleet Logistics Centers

Norfolk

San Diego

Yokosuka

Navy Cash SOP Change Notice 2021-003 25 Oct 2021

Subject: Navy Cash System Healthcheck Tool

Attention: Supply Officers/Disbursing Officers/Navy Cash Accountable Officers/Navy 

Cash Deputies 

1. Background. Disbursing Officers lacked the ability to quickly assess the on-line/off-line 

status, proper configuration and current patching status of their Navy Cash systems. This 

information is useful when DOs contact the CSU to report an issue. The Federal Reserve Bank of 

Kansas City – Omaha Branch level three support team has developed a new tool created with 

PowerShell to provide a dashboard that automatically scans the system and provides a health 

status.

2. Disbursing Officer Action. Use this Healthcheck tool prior to calling the CSU if the Navy 

Cash System appears to not be operating properly. 

3. Official Change to Navy Cash SOP. This Navy Cash SOP Change Notice represents an 

official change to the Navy Cash SOP (NAVSUP PUB 727). Each DO/Navy Cash Accountable 

Officer shall retain a copy of all effective Navy Cash SOP Change Notices on file for inspection 

with the current version of the SOP (see list of effective Navy Cash SOP change notices

immediately below).

4. List of Effective Navy Cash SOP Change Notices. This table identifies all change notices

issued in the publication year of the rewrite of NAVSUP Pub 727 dated 18 May 2020. An “N/A” 

in the Issued column identifies that those changes were incorporated in the new SOP. They are 

listed only to avoid confusion regarding the change notice numbering sequence.

CHG # Issued Change Title SOP Version

2020-001 N/A Ship’s Store Profits Transfer to MWR Merchant Procedures v1.15v2

2020-002 N/A Cardstock Reordering Procedures v1.15v2

2020-003 N/A Barge Move Procedures v/1.15v2

2020-004 21 Aug 20 Navy Cash Card Issuance Requires a Linked U.S. Bank Account 18 May 20

2020-005 16 Oct 20 Procedures for Missing or Deceased Members 18 May 20

2020-006 13 Nov 20 Fraud-Related Navy Cash Accounts Information Requests 18 May 20

2021-001 23 Feb 21 Temporary Transaction Increase Authorization for Retail Spending 18 May 20

2021-002 3 Aug 21 Additional Procedures for Deceased Cardholders 18 May 20
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5. Points of Contact. If you have any questions, please contact: 

Hugh Chin at NAVSUP FLC Norfolk 

hugh.chin@navy.mil 

(757) 443-1189 DSN: 646-1189 

Andy Yager at NAVSUP FLC San Diego

andrew.yager@navy.mil 

(619) 556-6493 DSN: 526-6493 

VACANT at NAVSUP FLC Yokosuka 

Position currently vacant

DSN: (315) 243-7324 

6. General Changes to Procedures. Provides guidance to disbursing officers regarding proper

procedures for referring individuals and officials not authorized access to Navy Cash

cardholder’s information for Navy Cash cardholder transactions or related records.

7. Specific Changes to Procedures. Part 1, Section 1, Para 2.5 is added as shown below:

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2.5. NAVY CASH SYSTEM HEALTHCHECK TOOL.

2.5.1. If your Navy Cash System appears to be offline, locate the shortcut on the 

server desktop titled “0NCTS_Checks.” 

Step 1 - Right-click on the shortcut and select “Run with PowerShell” (see 

screenshots):

 
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Step 2 – Acknowledge the User Account Control – Click Yes

Step 3 – A new window titled “Select Administrator: Windows PowerShell” will 

appear and run a script (pictured below). At the bottom of that screen, the script 

will prompt you for a response to the question “What NavyCash Troubleshooting 

Script would you like to run:” - type CSU

Step 4 - If the Healthcheck tool shows “FAIL” on ANY portion of the systems tests, please 

follow the suggested troubleshooting steps listed to remediate the issue. Example: If the 

result is "FAIL" on the "System Last Reboot Check" take the action listed below "Rebooting 

your system may help resolve your issue." (see screenshot example).
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After following all recommended troubleshooting steps for any system check failure, if the 

Healthcheck tool still shows a FAIL, please contact the CSU to open a case. Be prepared to 

provide the customer service representative with details about the health check results, what 

remediation steps you took, and the result of those steps when opening a case. This 

information is critical to helping the Navy Cash Technical Support (NCTS) team 

troubleshoot the Navy Cash system.

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