**GAO-01-1026**                      Published: Sep 04, 2001. Publicly Released: Sep 28, 2001.                  

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## Highlights

The narrow margin of victory in the 2000 presidential election aroused concern about the reliability of voting machines; the training of polling place workers; and the extent to which local jurisdictions accepted ballots from members of the military, their dependents, or citizens living abroad. The Federal Voting Assistance program developed several useful tools for voters and Voting Assistance Officers, but many potential voters GAO spoke to were unaware of them. Some installations did not meet the Department of Defense (DOD) and service requirements because they provided insufficient numbers of trained Voting Assistance Officers, voter training, and voting materials. Overseas citizens and federal employees said that the State Department provided useful information. However, many military and overseas voters believe that challenges remain, such as understanding and complying with state requirements and local procedures for absentee voting. Security and privacy issues also present challenges to widespread use of the Internet for voting. Information on the precise number of military and overseas absentee votes that local jurisdictions disqualified nationwide in the 2000 general election and the reasons for disqualification are not readily available. However, GAO's national telephone survey found that almost two-thirds of the disqualified absentee ballots were rejected because they arrived too late to be counted or the envelope or form accompanying the ballot was not completed properly.

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## Topics

Human Capital

ElectionsMilitary basesMilitary personnelVoting recordsAbsentee votingMilitary forcesConsulatesEmbassiesPostal serviceFederal employees