KFC Dispatch 

U.S. Department of the Treasury 

The Bureau of the Fiscal Service held the first annual Fiscal Service Advisory 

Council (FSAC), Payments Forum September 17-18, 2014. The meeting was hosted by 

the Kansas City and Philadelphia Financial Centers at the Federal Reserve Bank of 

Kansas City. The forum offered Federal program agencies the opportunity to interact 

with staff from multiple areas of Payment Management (PM); Kansas City Financial 

Center (KFC), Philadelphia Financial Center (PFC), and Washington D.C. 

The forum featured key note addresses from John Hill, Assistant Commissioner for 

Payment Management, Gavin Jackson, Deputy Assistant Commissioner for Payment 

Management, and special guest presentations from Jan Estep, Chief Executive Officer 

of the National Automated Clearing House Association (NACHA) and Kelly Dubbert, 

First Vice-President of the Federal Reserve Bank of Kansas City. In addition to the key 

note speakers and special guest presentations, forum attendees were able to hear 

detailed presentations covering a myriad of current and future payment initiatives 

from 15 Fiscal Service speakers. 

Fiscal Service Advisory Council 

Payments Forum - 2014 

Connecting, Collaborating and Innovating!

Assistant Commissioner John Hill discussed 5 projects 

which are shaping the future of payments and will affect 

Fiscal Service customers. Those projects are: Agency 

Engagement, Non-Traditional Alternative Payments, Data 

Quality Improvement, Electronic Invoicing, and Payment 

Integrity. He emphasized how important it will be in the 

future to have accurate and readily available payment data 

for both Federal agencies and the public. Deputy 

Assistant Commissioner Gavin Jackson’s address focused 

on Payment Management’s tactical priorities and how 

they are focused on meeting the needs of our customers. 

Chairperson Kathi Moore (SSA) 

and Mr. John Hill, Assistant 

Commissioner for Payment Management 

Kansas City Financial Center 

Winter 2014 
P a g e 2

Inaddition to the key note speakers, the event also featured presentations from 

various program areas highlighting Fiscal Service products and services. Presenters 

provided slide presentations on their topics and were available for questions and 

comments at the end of their presentations as well as throughout the two day forum.

Topics included:

 Federal Financial Management Are you Ready? (GWA/CARS)

 Payment Automation Manager (PAM)

 Secure Payment System (SPS)

 Discovering the True Value of Payment Data (PIR)

 Overview of Do Not Pay (DNP)

 ASAP.gov – Automated Standard Application for Payments

 ITS.gov – Unique Solutions to International Payment Issues

 Post Payment Services

 Certifying Officer Training Program – Online Training Program Prototype

 Payments and the Regulatory Update – What’s new in Payments

 Post Payment Systems (PPS) – Payment Integrity’s Next Generation

 U.S. Debit Card

Fiscal Service Advisory Council

Payments Forum - 2014

Connecting, Collaborating and Innovating!
KFC Dispatch Page 3 

Winter 2014 

Kathi Moore, Director of the Office of Payment and Recovery Policy at the 

Social Security Administration served as the first honorary Chairperson for the 2014 

FSAC Payments Forum. A portion of the forum was set aside to handle administrative 

tasks such as the Charter, establishing voting members, and electing a vice-chair who 

will take over the duties of the FSAC Payments Forum Chair in 2016. We are excited to 

announce that Jim Bates of the Small Business Administration was elected vice-chair. 

The Advisory Council offers customers the ability to interact with the key players of 

Fiscal Service programs and services, network with fellow agency representatives, and 

the opportunity to share best practices across agencies. This was represented in the 

2014 Payments Forum through two days of networking and relationship building 

which embraced the importance of Connecting, Collaborating, and Innovating! 

We are looking forward to seeing you at the 

Data Quality Work Group!

Fiscal Service Advisory Council 

Payments Forum - 2014 

Connecting, Collaborating and Innovating!
Page 4 

For the Federal government, October 1—the beginning of the fiscal year—

marks the initiation of many projects, the completion of others, and very often serves 

as a turning point and milestone for marking the progress of multi-year endeavors. As 

FY 2014 ended and FY 2015 began, the Bureau of the Fiscal Service looked back to 

recognize the efforts and accomplishments in its payments and accounting 

modernization projects as of October 1, 2014. 

Enabled by the Payment Application Modernization (PAM) project and the 

development of the PAM standard format, the Standard Payment Request (SPR) 

format allows agencies to provide supporting accounting information to Treasury; i.e., 

TAS/BETCs (Treasury Account Symbol/Business Event Type Code). The 

supplemental TAS/BETC information is critical to the modernization of Fiscal 

Service’s government-wide accounting in the Centralized Accounting and Reporting 

System (CARS). 

The Kansas City Financial Center (KFC) is pleased to announce that as 

of December 8th, 94% Agency Location Codes (ALC) at over 200+ 

agencies have converted to making their payments using the PAM 

standard format, and by the end of 2014 that percentage will rise to 

99%. Additionally, 81% ALCs are now CARS Reporters. It is because 

of the great work and collaboration of customer agencies and KFC 

staff that these results have been achieved. The PAM and CARS 

conversion successes would not have happened without the support 

and efforts of everyone involved. 

PAM and CARS Conversions: 

An Update
KFC Dispatch Page 5 

Winter 2014 

GARY BEETS, DIRECTOR SUSAN ROBINSON, DEPUTY DIRECTOR

 Mailing Address: Website Address: 

 Department of the Treasury http://www.fiscal.treasury.gov 

 Bureau of the Fiscal Service 

 Kansas City Financial Center 

 P.O. Box 12599-0599 

 Kansas City, MO 64116-0599 

EXECUTIVE OFFICE 

Gary M. Beets, Director (816) 414-2001 

Susan Robinson, Deputy Director (816) 414-2002 

General Information (816) 414-2000 

Facsimile Machine (816) 414-2020 

PAYMENT & MAIL OPERATIONS BRANCH (PMOB) 

Toni Mussorici, Manager (816) 414-2204 

Donald Watts, Operations Supervisor (Day Shift) (816) 414-2206 

Dwayne Michaels, Mail Operations Supervisor (816) 414-2205 

Tony Byers, Printing, Check and Enclosing Supervisor (816) 414-2117 

James Lee, Operations Supervisor (Evening Shift) (816) 414-2307 

General Information (816) 414-2200 

Payment Operations Section (816) 414-2350 

Facsimile Machine (Mail) (816) 414-2217 

Facsimile Machine (Control) (816) 414-2373 

CUSTOMER SERVICE BRANCH (CSB) 

Tom Nelson, Manager (816) 414-2056 

Carol Matthews, Customer Relationship Management Section Supervisor (816) 414-2176 

Crystal Duckworth, Administrative Officer (816) 414-2057 

KFC Payment Call Center Payments@fms.treas.gov (816) 414-2100 

Facsimile Machine (CRM) (816) 414-2192 

Facsimile Machine (General) (816) 414-2066 

DIVERSIFIED PAYMENT SERVICES BRANCH (DPSB) Francie Abbott, Manager (816) 414-2151 

Julie Nielsen, Diversified Payments Processing Supervisor (816) 414-2102 

Facsimile Machine (General) (816) 414-2180 

Facsimile Machine (DPSB) (816) 414-2120 

Fedwire Help Desk KFCFedwire@fms.treas.gov (816) 414-2341 

ASAP Help Desk KFC.ASAP@fms.treas.gov (816) 414-2145 

ITS.gov Help Desk KFCFSSBFO@fms.treas.gov (816) 414-2125 

ITS.gov Enrollment ITSEnrollment@fms.treas.gov (816) 414-2150 

OPERATIONS SUPPORT BRANCH (OSB) Cynthia M. Sheppard, Manager & PAM Project Manager (816) 414-2301 

Denise Quirarte, Supervisor – Production Support Section (816) 414-2333 

Ed Barlett, Supervisor – Payment Applications Support Section (816) 414-2304 

Jesse Chavez, Supervisor – SPS Project Manager (816) 414-2108 

General Information (816) 414-2300 

Facsimile Machine (816) 414-2390 

PAM Help Desk PAM.Help.Desk@fms.treas.gov (816) 414-2340 

SPS Help Desk KFC.SPS.Help.Desk@fms.treas.gov (816) 414-2340 

PIR Help Desk PIR.Help.Desk@fms.treas.gov (816) 414-2340 

STATISTICAL COLLECTION & REPORTS BRANCH 

Randy Brown, Manager (816) 414-2251

Kansas City Financial Center 

Directory
Page 6 

KFC Welcomes Special Guests

Office of the Special Trustee for 

American Indians (OST)

On September 3rd, the Kansas City Financial Center (KFC) welcomed Robert 

Winter, Director, Trust Operations; Dianne Moran, Financial Systems Administrator; 

Rochelle Lorenzo, Program Analyst; Carole Foreman, IT Specialist; from the 

Department of the Interior’s (DOI) Office of the Special Trustee for American Indians 

(OST). Currently, OST is in the process of transitioning their check payment and 

related financial document printing to KFC. September marked the completion of the 

first phase of the transition project, and OST came to watch as their first checks and 

printed documents were processed by KFC 

Operations. During the month of September, 

KFC printed almost 40,000 checks and over 

36,000 documents on behalf of OST, and in 

the coming year, the second and third phases 

will transition as many as 835,000 additional 

statement and financial reporting print 

documents to KFC. 
KFC Dispatch Page 7 

Winter 2014 
Page 8 

On the 6th and 7th of October, Kansas City Financial Center warmly 

welcomed the Defense Finance and Accounting Services (DFAS) as the new fiscal year 

got under way. DFAS sent a representative from their Cleveland and Indianapolis 

offices to review KFC’s workflow for processing their payments. Ms. Jaime Riley 

(Indianapolis) and Mr. Ray Lemmeier spent two days reviewing KFC’s operations and 

meeting staff. Mr. Lemmeier is the Supervisory Financial Specialist for Cleveland 

while Ms. Riley is the Supervisory Accounting Technician for Indianapolis. 

Each of these DFAS offices aggregate thousands of payment files from the hundreds of 

Department of Defense authorized paying agents around the world. These files are 

consolidated on a daily basis at each of DFAS centers (Cleveland and Indianapolis) 

and sent to Treasury for printing. Over the course of a month DFAS submits roughly 

100,000 check payments for printing and mailing at KFC. 

Both organizations are committed to getting payments out “On-time; every time” and 

this visit served to improve that effort. Ms. Riley was particularly pleased to have 

some time to visit with the Special 

Handling Staff in the Mail Operations 

section, “It was great to meet the people 

who always manage to figure out a way 

to get our needs met!”

KFC Welcomes Special Guests

Defense Finance and Accounting Service

(DFAS)
KFC Dispatch Page 9 

Winter 2014 
Page 10 

The 30th of October 2014 saw the Kansas City Financial Center (KFC) 

disburse its first payments for the Department of Defense’s (DoD) The Joint Staff! 

These payments represent the completion of phase 1 of their transition of payments to 

Fiscal Service. As an added benefit, The Joint Staff is reporting TAS/BETC 

information for all transactions making them full CARS reporters. 

This conversion was completed in record time thanks to the hard work and dedication 

of the teams from both Fiscal Service and The Joint Staff. This effort demonstrates 

another positive evolution of the partnership between DoD and Treasury. 

KFC Works With

Department of Defense’s

The Joint Staff
KFC Dispatch Page 11 

Winter 2014 

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KFC Dispatch Page 12 

Winter 2014 

Department of the Treasury 

Bureau of the Fiscal Service 

Kansas City Financial Center 

P.O. Box 12599-0599 

Kansas City, Missouri 64116-0599 

Phone: (816) 414-2100 

Fax: (816) 414-2192 

KFC-CAS@fms.treas.gov

WE’VE BEEN WORKING EVEN HARDER

TO MEET YOUR AGENCY’S NEEDS! 

As part of Payment Management’s 2014 business goal to foster skills development 

and career enrichment for its workforce, several employees within our 

Center have recently completed their professional certifications. 

CONTACT CENTER PROFESSIONALS: 

 Customer Service Branch (CSB) 

 Jocelyn Mitchell; Kathy Bullard; Nick Norton; Ty Edwards 

 Diversified Payment Services Branch (DPSB) 

 Charmaine Barlow; Greg Eisler; Shawn Lloyd; Deborah Stokes; Jenn Worstell 

 Operations Support Branch (OSB) 

 Annette Navarro 

ACCREDITED ACH PROFESSIONAL: 

 Operations Support Branch (OSB) 

 Nathan Douglas 

LEAN SIX SIGMA: 

 Operations Support Branch (OSB) 

 Jennifer Honeysucker (Six Sigma Green Belt)

PROJECT MANAGEMENT PROFESSIONALS: 

 Operations Support Branch (OSB) 

 Ed Barlett; Jesse Chavez; Victoria Dorsey; Margaret Flynn; Dayna Harrison; 

 Aric Wright 

CERTIFIED TREASURY PROFESSIONAL: 

 Operations Support Branch (OSB) 

 Nathan Douglas

Customer Relationship Management Section