Revenue 

Collections 

Management

April 2021

IN THIS ISSUE

 1 Exciting Innovations & Unparalleled 

 Implementations – Meet the Fraud Warriors

 3 OTCnet Moves Your Agency Forward

 4 Partner w/ Online Bill Payment today

 5 What’s new with CIR

 7 Card Acquiring Service Updates

 9 RCM Program Release Schedule

UNPARALLELED IMPLEMENTATIONS – MEET THE FRAUD WARRIORS
1

Exciting Innovations & 

Unparalleled Implementations

We are pleased to feature a quarterly update from two specialized groups within 

Pay.gov, the Fraud Team and the Implementation Team. Both teams assume an 

integral role in aligning technology to better serve and protect agencies as we become 

increasingly operative in a modernized environment. As our global economy continues 

to weather the pandemic, we present a breadth of resources that seamlessly facilitate 

agency collections while providing enhanced support and flexibility to agencies and 

agency clients. 

Introducing the Pay.gov Fraud Team (Fraud Warriors)! 

The Pay.gov Fraud Team continuously evolves to combat fraud in protection of agencies, 

financial institutions, and the general public. The Fraud Team not only prevents and 

detects fraud by monitoring transactions through Pay.gov, but also collaborates with 

agencies to implement fraud controls. Additionally, the team shares fraud-related 

data with federal agency partners and other various stakeholders to strengthen fraud 

management capabilities on an enterprise scale. 

How can fraud impact your agency? 

Operational and Reputational risk: Fraud has the potential to create inefficiency in 

operations and waste resources. If a fraudster uses a stolen, legitimate account, it may take 

longer to validate the legitimacy of the transaction and result in bank return or rejection. 

The victim could view the Agency as complicit, tarnishing client confidence in agency 

credibility and capability.

Financial risk: 

• Double dipping: Occurs when a cardholder initiates a chargeback from their issuing

bank and requests a refund through the agency. The card is credited twice rather than

once, and cardholder may be able to keep the excess amount.

• ACH refunds: A fraudster may use a stolen account to make a payment and then request

a refund to another account. ACH refunds cannot be performed through Pay.gov, but

some agencies perform them outside of Pay.gov. Therefore, agencies could be more

vulnerable to such scams.

• Retail fraud: If an application sells goods or services, fraudsters may use stolen

payment information to make the purchase or dispute the charge while keeping the

goods or services.

What can agencies do to help protect stakeholders? 

Agencies are advised to review: Agency Guide to Fraud Management. This guide shares 

potential fraud schemes that could occur in Pay.gov, unveils fraud controls, and shares best 

practices for agencies to implement. Monitor and report atypical or fraudulent behavior to 

the Fraud Team.

GAO Framework for Managing Fraud Risks in Federal Programs and implement elements of 

it where possible: https://www.gao.gov/products/GAO-15-593SP.

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MEET THE PAY.GOV 

IMPLEMENTATION TEAM!

DO YOU WANT TO MOVE 

YOUR COLLECTIONS TO AN 

ELECTRONIC CHANNEL? 

INTRODUCING THE 

PAY.GOV 

IMPLEMENTATION 

TEAM!

2

The Pay.gov implementation team consults with agencies 

to examine their revenue collections requirements, 

identify optimal Pay.gov services for agency collections, 

and implements the agency’s selected services to 

facilitate feasible collections. 

Pay.gov collection services are secure, flexible, and are 

FISMA and PCI certified. Accepted forms of payment 

include ACH Debit, ACH Credit, Credit and Debit Cards, 

and Digital Wallets such as PayPal and Amazon Pay.

Agencies are invited to consult with the Implementation 

Team to examine which of the different Pay.gov collection 

services best suit their agency’s revenue collection 

requirements. This newsletter will feature different 

collection services on a rotational basis each quarter.

Which Pay.gov collection services are available to my 

agency?

1. Agency Collections, a secure web portal where

transactions are manually entered by agency staff.

2. Forms Service, electronic forms that facilitate agency

collections and are built and hosted for agencies

through the Pay.gov website.

3. Trusted Collections, agencies collect financial

transactions from agency customers and transmitting

those transactions, through server-to-server

connections, to Pay.gov to finalize processing.

4. Hosted Collections, allowing customers to interact on

your agency’s website and securely redirect to a Pay.gov

hosted page to process a payment.

5. eBilling, agencies establish bills and then Pay.gov sends

email notifications to your customers that they have

a bill to pay. Customers are routed to Pay.gov to view

their bill and submit payment.

For more information about Pay.gov please contact: 

ARM@fiscal.treasury.gov
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Process All In-Person Payments in One System

As the financial world continues to shift towards digital, cashless, 

and self-service transaction types, Fiscal Service’s OTCnet (Overthe-Counter Channel) application has evolved to do the same. Now 

offering Card Processing and Kiosk solutions, OTCnet now accepts 

more electronic and contactless payments for your agency. 

As U.S. government agency locations currently plan what 

reopening looks like, avoiding interruptions and having 

streamlined services is key. With Card Processing and Kiosk 

solutions, OTCnet can assist your agency build its blueprint for 

opening its doors and offering customers flexible payment options, 

minimal lines, and have less training time. 

Get Cashless with Card Processing

As card transactions are used at higher rates each year, more 

government agencies and businesses alike are moving towards 

having cashless mandates at payment locations. As the only all-inone Fiscal Service application, OTCnet allows agencies to accept 

card payments and all other over-the-counter transaction types all 

within the same application. 

Reopening locations also means having options that allow staff 

and customers to feel comfortable and safe by offering a quick 

and easy payment experience. Your customers are looking to get 

in and get out with minimal help needed! This means minimal 

crowding, no lines, and zero wait. OTCnet’s kiosk options allow 

customers to independently make payments by either using a 

tablet or full-service kiosk. 

Whether your agency locations have a small footprint that need a 

simple solution like the OTC Kiosk Tablet, or a full service kiosk, 

such as the OTCnet Self-Service Kiosk, that can be used in 

remote locations, the options allow your locations to have 

complete flexibility. 

Join Us for a Live Webinar to Start Planning 

Your New Agency Operations 

Start planning your agency’s newly streamlined collections to 

prepare for the influx of transactions by joining us for a live 

webinar and a demo on OTCnet Card Processing and the Kiosk 

solutions. Visit the OTCnet Training Opportunities webpage to 

register today!

The OTCnet Deployment Team is dedicated to assisting your 

agency every step of the way in this transition. Please contact 

the Deployment Team to take the first step in moving your 

agency forward. 

For more information and for the latest OTCnet news and updates, 

please visit https://fiscal.treasury.gov/otcnet/ or contact the 

OTCnet Deployment Team at: 

Phone: 703-377-5586

E-mail: Fiscalservice.OTCDeployment@citi.com

OTCnet 

Moves Your 

Agency 

Forward
What Do you 

Do if Your Local 

Treasury 

General 

Account (TGA)

Banking 

Center Closed 

Permanently?

Treasury has been working hard with moving agencies towards 

electronic collections well before the COVID-19 pandemic. 

However, the pandemic has heightened the need to transition 

agency collections away from check and cash payments to 

electronic ones. 

Agencies are finding it difficult to support their office location by 

accommodating in-person collections—whether it is by having 

staff present to interact with the customer or managing the 

effort to prepare the deposit and transport to a TGA banking 

center. The banking industry is also moving away as a whole 

from traditional banking centers and supporting teller deposits, 

as financial institutions are currently focused on increasing selfassisted services and lending products. As a result, what used 

to be a common site for brick and mortar banking centers is 

now rapidly disappearing. 

The TGA network is undergoing an initiative, focusing on 

streamlining, modernizing, and diversifying customers’ behavior 

when paying the federal government. Revenue Collections 

Management has a suite of services that agencies can use to 

collect electronically or eliminate collecting check or cash all 

together. Agency customers can pay through the internet with 

Pay.Gov or use their online banking software and pay through 

online bill payment. Mobile point-of-sale is also available, and 

agencies can even adopt the “No Cash and No Check Policy” to 

eliminate accepting check or cash payments. 

We are highly recommending reaching out to your Agency 

Relationship Manager to explore these electronic solutions to 

move your agency away from accepting cash or checks. We are 

looking forward to hearing from you!

For more information about RCM’s suite of services please 

contact us at: ARM@fiscal.treasury.gov

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CONVENIENT: 

Pay online 24/7, from anywhere, using your 

computer, smartphone or tablet.

SIMPLE: 

Paying online is easy and fast. Pay directly from your 

checking or savings account via your consumer bank.

SECURE:

 We adhere to the industry’s most stringent security 

standards to protect your financial data and privacy.

 LEARN MORE ABOUT ONLINE BILL PAYMENT OPTIONS AT

https://fiscal.treasury.gov/credit-gateway/

online-bill-payment.html 

OLBP is a convenient way for an agency’s individual 

customers to use their own bank’s website to pay the 

federal government electronically via ACH credit.

Why should you use OLBP?

• Improve the overall agency-customer experience

• Provide more secure and faster collections

• Enhance processing and agency reporting

Partner with Online Bill Payment today!

Contact us at ARM@fiscal.treasury.gov

DID YOU 

KNOW YOU 

CAN PAY 

ONLINE?

It’s convenient, simple, and secure! 
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continued

What’s 

New with CIR

Successful CIR 6.4 Release

The Collections Information Repository (CIR) Release 6.4 was 

successfully deployed on December 12, 2020. The CIR Team 

would like to express our appreciation to all the Federal 

Agency representatives that assisted us in making this 

implementation successful.

The following are the enhancements that were included in the 

release:

• Report Export Button – When selected, an options menu

screen with “Reports” pre-selected will now open in place of

the hover selectors which are currently enabled.

• Export Data to CSV

An options menu screen with “Reports” pre-selected will

now open when the export button is selected. Users will 

have to select the “Data” option in this menu to export the 

data to CSV.

To prevent malicious command injections from being 

triggered when users open a CSV file in Microsoft Excel, 

Web Intelligence adds a space before the following 

characters during the export process:

= (Equal)

+ (Plus)

– (Minus)

@ (At)

Columns with duplicate names will now be prefixed 

with a parent name.

• CSV Archive Exports – Extra space is now present

between Headers and Tables.

• Hover on or near tables – Dotted lines will be visible

when hovered near or on tables present within Business

Objects reports.

For more information about CIR Release 6.4 contact:

cir-info@fiscal.treasury.gov
IS YOUR AGENCY 

LOOKING FOR AN 

ALTERNATIVE 

SOLUTION TO 

ACCEPTING 

CASH OR 

CHECKS?

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Contact Agency Relationship 

Management (ARM) at 

ARM@fiscal.treasury.gov

for an overview of our 

available electronic solutions!

Do you need to make the 

transition away from 

paper-based collections 

to electronic methods?

ARM has an entire 

suite of tools and 

programs that allow 

your agency to 

make the transition 

seamless and easy!
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Card Acquiring 

Service Updates

 – Ingenico Certificate

The Card Acquiring Service (CAS) was notified by its Financial Agent 

of an immediate security certificate update required by one of its 

terminal vendors, Ingenico. All federal agency customers utilizing an 

Ingenico standalone terminal with an external PIN pad are required 

to update this expiring security certificate within your Ingenico credit 

card terminal(s) prior to April 14, 2021 to avoid impact to card 

payment processing. 

What You Are Expected to Do 

Impacted locations must conduct a full download on their 

terminal(s). On February 22, 2021, if your agency was identified 

as using a device(s) with an expiring certificate -- the Telium iCT 

standalone payment terminal (e.g. Ingenico iCT220) with an 

external PIN pad (e.g. iPP 310 or iPP 320) as the customer-facing 

device, Worldpay from FIS emailed to you a detailed communication 

with an easy-to-follow instructional guide that will walk you through 

the full download process for your terminal(s). 

NOTE: A full download to your terminal(s) will be required prior to 

April 14, 2021. If the Ingenico devices in question are not updated 

prior to April 14, 2021 they will no longer be operable and new 

equipment (terminals and external PIN pads) must be purchased to 

continue processing card payments. 

Our partners at Comerica Bank and Worldpay from FIS will play an 

integral part in the dissemination of communications for this effort. 

To ensure you are kept informed, please white-list, comerica.com 

and fisglobal.com to avoid communications being directed to your 

Junk mailbox. 

Agencies that believe they are impacted by this security certificate 

update but have not been notified, please contact the U.S. Treasury 

Support Line at 1-866-914-0558, 24 hours a day, 7 days a week for 

assistance. Failure to receive important program communications 

may be a result in a change in POCs at your agency. Please review 

your POCs and advise of any questions or changes by email to: 

CardAcquiringService@fiscal.treasury.gov.

CAS Customer Service - Have an issue? 

Here’s how we can help.

Customer service and support has revolutionized over the past 

decade. Recent innovations focus on automating customer service 

systems to promote faster, more efficient and streamlined services. 

The Card Acquiring Service (CAS) program (along with our partners 

at Worldpay from FIS) strives to provide the best customer support 

for card services to our Federal Program Agencies. Good customer 

service is critical to our program’s and your success, and we want to 

ensure we understand the needs of our customers. 

Due to the multi-faceted nature of the CAS program, we have 

restructured high-frequency inquiries amongst the support teams 

to better serve customer agencies. Take a look at some of our 

changes.

If a CAS Federal Agency customer has an inquiry/request related to:

• Terminal Support

• Reconciliation and Reporting

• Billing Inquiries

• Ordering Equipment or Supplies

• General Support Needs

Please contact the U.S. Treasury Support Line at 1-866-914-0558, 

24 hours a day, 7 days a week for assistance.

If a customer agency’s inquiry/request is not in reference to any of 

the above categories, contact the CAS Agency Outreach Mailbox at, 

CardAcquiringService@fiscal.treasury.gov and a Representative from 

the Fiscal Service CAS Program will respond to your inquiry within 

two (2) business days. 

As the CAS program continues to revamp its processes, look for 

updates on our CAS webpage, www.fiscal.treasury.gov/cas.

Who are Your Contacts?

CAS Contact Updates – It’s that time...

The CAS program embarks on several agency-facing endeavors annually. To ensure we have the most up-to-date points of contact (POC) 

information for your agency, please take the time to review your CAS program contact types at least once annually (e.g. Chain, Merchant 

Identifier (MID), and Billing POCs). If contacts change at your agency, it is important that this is promptly communicated to the program so 

that your account can be updated accordingly. 

Questions regarding POC management or changes in POCs, should be sent via email to: CardAcquiringService@fiscal.treasury.gov.
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eCommerce 

Fast Facts!

Page 1 L EAD ∙ T RANSFORM ∙ D ELIVER

6,970,473 transactions, $240,575,038

146 agencies, 1,015 forms

34,373 transactions, $1,814,264

136 agencies, 934 forms

eCommerce At-A-Glance – February 2021

13 

agencies

58 cash 

flows

58,170,093

transactions

Digital Wallets

Mobile Program 

Online Bill Payment

Near Field Communication (Contactless)

$13,607,016,653

Agencies Cash 

flows

Transactions Dollars

Agency Facing

(FedRevCollect)

39 77 46,921 $85,768,640 

Public Facing 17 20 84,463 $32,977,865 

Card Acquiring Service

(~3,000 NFC-capable terminals)

• 25 Agencies

• 8,883,086 Transactions

• $253,456,485

implemented November 2013

implemented July 2016

implemented May 2013

implemented June 2016

implemented November 2013
RELEASE SCOPE DATE

CIR

6.5 Continuation of implement customer requested enhancements

Key backlog enhancements to CIR including:

- Audit Framework

- Credit Gateway File Split

- Extract Filters 5/12/2021

6.6 Customer requested enhancements to CIR:

- OTCnet Mobile Check

- Lockbox ID

- 508 Compliance

- API Process Flow 6/19/2021

6.7 Business Objects upgrade; create additional APIs for CIR's agencies. 10/16/2021

CMIAS

1.0 Deploy new CMIAS to Salesforce Cloud Platform 5/29/2021

DEBIT GATEWAY

R2.12 (2021.01) UI Upgrade – Auto-Balance Direct Channel Interaction Phase 1, Same Day ACH Reversal 

Enhancement, UI Upgrade – Item Filters, Security Enhancements, Data Model 

Modernization, Automated Testing Tools, Code Cleanup, Correct various backlogged issues 5/8/2021

R2.13 (2021.01) UI Upgrade NACHA Same Day ACH Timing 7/24/2021

ECP

4.3 The objective of this Release is to prepare the ECP application for CAIA Integration, 

address a few data gaps with CIR, provide a summary file to Debit Gateway for automatic

reconciliation, remediate security vulnerabilities, and other items towards 

improving the user experience. 6/12/2021

EFTPS

2021.05.00 1 project 

CR542 PCR4128 API Development Phase 1B - In requirements phase 5/20/2021

OTCnet

3.5 (O&M) Release 3.5 is an O&M release to address required TWAI infrastructure and/or T

ech Stack Upgrades. 5/15/2021

Pay.gov

7.16 Continuous Availability Cloud setup, Volume and Dollar Report, NACHA Account Validation, 

Ongoing forms enhancements. 5/22/2021

Pay.gov / Mobile

21.01 Continue Login.gov research via Sandbox. Potential Homepage updates

(after 20.04 release) based on Survey feedback. 5/20/2021

RCM Program Release Schedule

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10

CONTACT US

For information about RCM’s programs and services, please contact your Agency Relationship Manager 

or the Agency Relationship Management (ARM) Division via the ARM inbox: arm@fiscal.treasury.gov. 

For a complete listing of Revenue Collections Management programs and services, please click HERE!

@FiscalService

@FiscalService

Fiscal Service

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Thank You for Reading

The Collections Chronicle!