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NAVY CASH

NAVY CASH SVC-NC MOBILE APPLICATION SERVICE

CARDHOLDER AGREEMENT 

TABLE OF CONTENTS

Navy Cash SVC-NC Mobile Application Terms and Conditions

Section Name Page

1 Terms and Conditions 2

2 Who can use the Navy Cash SVC-NC Service 2

3 Registration 2

4 The Navy Cash SVC-NC Service 3

5 Authority 3

6 Security Procedure 3

7 Charges 4

8 Liability 4

9 Your Right to Cancel 5

10 Other Important Information 5
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1. TERMS AND CONDITIONS

1.1 It is important that you read these Terms 

and Conditions carefully. Together with our 

Navy Cash/EagleCash Cardholder Terms and 

Conditions, Privacy Policy (a copy of which is 

available from our website at 

https://www.navycash.com/#/privacyPolicy) 

and Navy Cash Resources page (a copy of which 

is available at https://fiscal.treasury.gov/navycash/resources.html), these Terms and 

Conditions govern our relationship with you in 

relation to your use of the Navy Cash SVC-NC

Service. If you have any questions about the 

contents of the documents or do not wish to 

accept them, please contact us at 1-866-362-

8922 before continuing.

1.2 You may have other rights granted by law, 

and these Terms and Conditions do not affect 

such rights.

2. WHO CAN USE THE NAVY CASH SVC-NC 

SERVICE

2.1 To be eligible to register for the Navy Cash

SVC-NC Service you must be over 18 years old 

and a resident in the United States. In addition, 

you must have the following:

2.1.1 A Navy Cash card equipped with a 

MasterCard logo;

2.1.2 A U.S. mobile telephone account (prepay 

or monthly contract) with a participating 

operator. Currently supported carriers, as of 

August 27, 2019, include ACS Wireless, Alltel 

(includes Midwest), AT&T, Bluegrass, Boost, 

Cellcom, Cellular One of East Central Illinois, 

Cellular South, Centennial, Cincinnati Bell, Cox 

Wireless, East Kentucky Network, GCI 

Communications, Immix Wireless, Inland 

Cellular, MetroPCS, Nex-Tech Wireless, nTelos, 

Revol Wireless, Rural Cellular Corporation, 

Sprint, T-Mobile® USA (includes Suncom), 

Thumb Cellular, U.S. Cellular®, United, 

MetroPCS, Verizon Wireless, Virgin Mobile USA, 

and WCC or WCW (West Central). Supported 

carriers are subject to change. For a list of 

supported carriers, please contact customer 

service at 1-866-362-8922;

 

2.1.3 A compatible mobile phone or browser. 

The following minimum requirements must be 

met by your device: A smart phone with the 

ability to support a downloadable application 

(e.g., iPhone or Android); A mobile device with 

internet browsing (mobile web) capability; Have 

at least 64Kb of free memory; Be configured 

with the standard internet data connectivity 

settings for your network operator (GPRS, 

EDGE, or EV-DO), in addition to your normal 

voice plan, which enables services such as 

internet browsing and email receipt and 

delivery from your mobile phone; Have free 

space available in your mobile phone, e-mail, or 

service inbox to receive SMS (Text) and e-mail 

messages;

2.1.4 To receive SMS (Text) Alerts only from the 

Navy Cash SVC-NC Service, the minimum device 

requirements are less. All you need is to have 

free space in your mobile phone, e-mail, or

service inbox to receive SMS (Text) and e-mail 

messages;

2.1.5 A postal address within the U.S.

2.2 The Navy Cash SVC-NC Service can be used 

abroad in countries with compatible mobile 

networks, though third parties or mobile 

networks may impose charges. Third party or 

mobile network fees associated with the 

transaction are the responsibility of the 

consumer.

2.3 You are responsible for ensuring that your 

use of the software application does not cause 

you to breach any other agreement to which 

you are a party (e.g. with your mobile network 

operator).

3. REGISTRATION

3.1 Once you have entered your registration 

details, you will be asked to confirm that the 
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information is correct. If the information is not 

correct, you can revisit your registration and 

correct any mistakes before confirming and 

submitting your registration to us. It is your 

responsibility to ensure that your registration is 

correct before submitting it to us. If you have 

any problems with your registration, please 

contact our support line at 1-866-362-8922.

3.2 When you submit your registration, you are 

requesting to subscribe to the Navy Cash SVCNC Service. We may reject your registration if 

you are not one of our customers or otherwise 

fail to satisfy any of the criteria listed above. If 

we accept your registration, we will then send 

you a text message, which will allow you to 

download a mobile software application to your 

mobile phone. Use of the software application 

is subject to the terms and conditions of the 

software license in these Terms and Conditions. 

By downloading the software application, you 

accept the terms of the software license. You 

should review the software license prior to 

accepting the terms.

3.3 When we receive your Navy Cash card 

account information, we will automatically 

verify that the information entered is correct, 

and that the card account belongs to you. Once 

these details are verified, your card will be 

activated for the Navy Cash SVC-NC Service.

3.4 When you first use the service on your 

mobile phone, you will also be asked to choose 

a security passcode that you will need to enter 

each time you wish to use the Navy Cash SVCNC Service. You must keep this passcode safe 

and not write it down or disclose it to anyone.

3.5 Please refer to the Navy Cash/EagleCash 

Cardholder Terms and Conditions for 

information on your liability for unauthorized 

activity to your account.

4. THE NAVY CASH SVC-NC SERVICE

4.1 The Navy Cash SVC-NC Service provided by 

Navy Cash is a service that gives you access to 

account information. Please note that we may 

add new services from time to time.

4.2 The complete range of services offered as 

part of our Navy Cash SVC-NC Service may 

include: 

4.2.1 Balance inquiries;

4.2.2 Recent transaction history;

4.2.3 Transfers between accounts associated 

with your registered card (e.g., between your 

Card’s Open Loop Account and your Linked 

Account, as those terms are defined in the Navy 

Cash Cardholder Terms and Conditions);

4.2.4 SMS (text), Push (application), and Email 

alerts.

4.3 The Navy Cash SVC-NC Service is normally 

available 24 hours a day, 7 days a week, and 

365 days a year apart from planned downtime, 

circumstances beyond our reasonable control, 

outages on any mobile phone network, or 

where you are not in an area of mobile 

coverage.

4.4 Further you acknowledge that we may 

withdraw all or part of the Navy Cash SVC-NC

Service without notice.

5. AUTHORITY

5.1 You authorize Navy Cash and anyone acting 

on our behalf to accept and act on your 

instructions and (where relevant) to pay into 

and from your account(s) the amounts involved 

when a transaction has been authenticated by 

the use of the security procedure which is set 

out below. You acknowledge and agree that 

your authority may be on an account that could 

otherwise only be operated by two or more 

persons.

6. SECURITY PROCEDURE
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6.1 You must keep your security details secret 

and take all reasonable precautions to prevent 

unauthorized or fraudulent use of them.

6.2 You must not disclose your security details 

to any other person or record your security 

details in any way that may result in them 

becoming known to another person.

6.3 Please note that after initial registration we 

will never contact you (or ask anyone to do so 

on our behalf) with a request to disclose your 

security details in full. If you receive any such 

request from anyone (even if they are using our 

name and logo and appear to be genuine), then 

it is likely to be fraudulent and you must not 

supply your security details to them under any 

circumstances. Additionally, you should report 

any such requests to us immediately.

6.4 If you suspect that anyone knows your 

security details, you must contact us 

immediately. If you fail to do so, you will be 

liable for any unauthorized transactions on your 

account confirmed by use of your security 

details.

6.5 You will be responsible for all instructions 

received from us between the time you pass 

the security procedure until the time you exit 

from the Navy Cash SVC-NC Service. Please note 

that this includes any input errors or 

instructions sent by someone other than 

yourself, so please do not leave your mobile 

phone unattended while you are still logged 

onto the Navy Cash SVC-NC Service.

6.6 You acknowledge that you are responsible 

for all transactions carried out using the Navy 

Cash SVC-NC Service, which may include but not 

be limited to the payment of third party fees or 

other charges.

7. CHARGES

7.1 There may be taxes and fees related to the 

Navy Cash SVC-NC Service that are charged by 

your mobile phone operator and you should 

contact your mobile operator for details of their 

charges (if any) for the Navy Cash SVC-NC

Service. 

8. LIABILITY

8.1 These Terms and Conditions do not exclude 

our liability (if any) to you for:

8.1.1 Personal injury or death resulting from our 

negligence;

8.1.2 Fraud;

8.1.3 Any matter which it would be illegal for us 

to exclude or to attempt to exclude our liability.

8.2 We are not liable for any losses you suffer 

arising from fraudulent use of your card where 

this results from you not keeping your security 

details safe as recommended by us.

8.3 If your mobile phone is lost or stolen, you 

must tell us (by contacting Navy Cash at 1-866-

362-8922) as soon as is reasonably practicable, 

and in any case within 24 hours of the loss or 

theft. In addition, it is your responsibility to 

advise your mobile phone provider of the loss 

or theft of your mobile phone. Until you tell us 

that any of these things have happened we will 

continue to provide the Navy Cash SVC-NC

Service to your mobile phone and we will not be 

liable if your account information becomes 

known to someone else as a result.

8.4 We are not liable for any error by you in 

entering any details when you use the Navy 

Cash SVC-NC Service (e.g., if you key in the 

wrong mobile number).

8.5 If we believe that you or someone else is 

using or has obtained, or may use or obtain the 

Navy Cash SVC-NC Service illegally, fraudulently 

or improperly, then we may cancel or suspend 

your use of the Navy Cash SVC-NC Service 

without notice.
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8.6 We will not be liable to you if the Navy Cash

SVC-NC Service is not available to you due to 

any planned downtime, circumstances beyond 

our reasonable control, or outages on any 

mobile phone network or where you are not in 

an area of mobile coverage.

8.7 The Navy Cash SVC-NC application is 

provided "as is" with no representation, 

guarantee, or warranty of any kind as to its 

functionality. We cannot guarantee that the 

application will be compatible with every type 

of mobile phone.

8.8 NAVY CASH, VISA INC. AND THEIR

RESPECTIVE SUBSIDIARIES, AFFILIATES, 

LICENSORS, SERVICE PROVIDERS, CONTENT 

PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, 

DIRECTORS AND THE MANUFACTURER OF YOUR 

MOBILE PHONE WILL NOT BE LIABLE FOR ANY 

INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, 

ACTUAL, CONSEQUENTIAL, SPECIAL, 

EXEMPLARY, OR OTHER DAMAGES, INCLUDING 

LOSS OF REVENUE OR INCOME, PAIN AND 

SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR 

DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF 

THE POSSIBILITY OF SUCH DAMAGES. IN NO 

EVENT WILL THE COLLECTIVE LIABILITY OF NAVY 

CASH, VISA AND THEIR RESPECTIVE 

SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE 

PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, 

AGENTS, OFFICERS, DIRECTORS AND THE 

MANUFACTURER OF YOUR MOBILE PHONE TO 

ANY PARTY (REGARDLESS OF THE FORM OF 

ACTION, WHETHER IN CONTRACT, TORT, OR 

OTHERWISE) EXCEED $100.

8.9 IN NO EVENT WILL NAVY CASH BE LIABLE 

FOR ANY DAMAGES, INCLUDING WITHOUT 

LIMITATION DIRECT OR INDIRECT, SPECIAL, 

INCIDENTAL, OR CONSEQUENTIAL DAMAGES, 

LOSSES OR EXPENSES ARISING FROM THE NAVY 

CASH SVC-NC SERVICE OR USE THEREOF OR 

INABILITY TO USE BY ANY PARTY, OR IN 

CONNECTION WITH ANY FAILURE OF 

PERFORMANCE, ERROR, OMISSION, 

INTERRUPTION, DEFECT, DELAY IN OPERATION 

OR TRANSMISSION, COMPUTER VIRUS OR LINE 

OR SYSTEM FAILURE, EVEN IF WE, OR OUR 

REPRESENTATIVES, ARE ADVISED OF THE 

POSSIBILITY OF SUCH DAMAGES, LOSSES OR 

EXPENSES.

9. YOUR RIGHT TO CANCEL

9.1 If you wish to deactivate your Navy Cash 

SVC-NC mobile account, simply select the 

"Cancel Service" or "Cancel Account" option, 

follow the instructions and then delete the 

software application from your mobile phone.

9.2 It is your responsibility to delete the 

software application from your mobile phone if 

you change your mobile phone or dispose of it.

9.3 You agree that we will not be liable to you 

or any third party for any modification or 

discontinuance of the Navy Cash SVC-NC

Service.

10. OTHER IMPORTANT INFORMATION

10.1 We have the right to change these Terms 

and Conditions at any time. You will be notified 

of any changes in terms and conditions when 

logging in to the Navy Cash SVC-NC mobile 

application.

10.2 If you do not agree with any change to the 

Terms and Conditions, you are free to stop 

using the Navy Cash SVC-NC Service at any time. 

If you wish us to deactivate your account, 

simply select the "Cancel Service" or "Cancel 

Account" option, follow the instructions, and 

then delete the software application from your 

mobile phone.

10.3 We advise you to keep a copy of these 

Terms and Conditions. 

10.4 The contract and all communications 

between us will be conducted in the English 

language.

10.5 Our relations with you and the formation, 

existence, construction, performance, validity 
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and all aspects whatsoever of these Terms and 

Conditions or of any term of these Terms and 

Conditions will be governed by the laws of the 

United States, whose federal courts shall have 

jurisdiction to settle any disputes which may 

arise out of or in connection with these Terms 

and Conditions.

10.6 If you have any complaints about the SVCNC service please write to us at Card Customer 

Service Unit, 2201 Farnham St, Omaha, NE 

68102 or telephone 1-866-362-8922.

10.7 You acknowledge that there may be third 

parties who have rights under these Terms and 

Conditions (including, without limitation, our 

suppliers, the software application developer 

and the manufacturer of your mobile phone) 

and you acknowledge that, to the extent 

permitted by law, those third parties may 

exercise their rights under these Terms and 

Conditions even though they are not a party to 

them.