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Notices Federal Register

74401 

Vol. 88, No. 209 

Tuesday, October 31, 2023 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT 

Agency Information Collection 

Activities; Submission to the Office of 

Management and Budget for Review 

and Approval; Comment Request; 

Information Collection Generic 

Clearance Request for USAID 

Workforce and Organizational Surveys 

AGENCY: Bureau for Management, Office 

of the Director, (M/MPBP/OD), Agency 

for International Development (USAID). 

ACTION: Notice of information collection; 

request for comment. 

SUMMARY: USAID proposes a generic 

clearance to collect workforce feedback 

through surveys, interviews, and focus 

groups to optimize operations, 

strengthen organizational health and 

workforce culture, and improve 

workforce retention. USAID has a 

diverse workforce that consists of U.S. 

direct hires (foreign and civil service) 

and multiple contract mechanisms with 

the majority of the workforce belonging 

to multiple contract mechanisms, 

including Coordinating Country 

Nationals, Personal Services 

Contractors, and Institutional Support 

Contractors. 

DATES: Interested persons are invited to 

submit comments within 60 days of this 

notice. 

ADDRESSES: You may send comments by 

email to: 

• Email: oscholbe@usaid.gov. 

FOR FURTHER INFORMATION CONTACT: 

Owain Scholbe, Junior Management and 

Program Analyst, Management Bureau, 

Office of the Director (M/MPBP/OD), 

telephone 202–921–5070, or via email at 

oscholbe@usaid.gov. 

SUPPLEMENTARY INFORMATION: In 

accordance with the Paperwork 

Reduction Act of 1995 (PRA) (44 U.S.C. 

3506(c)(2)(A)), USAID is providing the 

general public and Federal agencies 

with an opportunity to comment on the 

proposed collection of information. 

USAID is requesting a general clearance 

to provide and conduct workforce 

surveys, interviews, and focus groups 

with a diverse workforce consisting of 

numerous hiring mechanisms, 

including, but not limited to, U.S. direct 

hires, fellows, interns, Personal Services 

Contractors, Institutional Support 

Contractors, Coordinating Country 

Nationals, and Third Country Nationals. 

The goal of data collection under this 

generic clearance is to collect workforce 

feedback on organizational health, 

operations, workforce culture, and work 

environment necessary to strengthen 

mission readiness and better achieve its 

development objectives. USAID will 

only collect data from the 

approximately 11,000 members of the 

USAID workforce with minimal 

collection of personally identifiable 

information. The total estimated number 

of annual burden hours for these 

workforce population surveys is 41,250 

hours. USAID will limit analysis and 

reporting to summary level statistics 

that will only be available to the 

internal workforce. 

OMB Control Number: TBD. 

Dated: October 25, 2023. 

Erin Brown, 

Deputy Director, M/MPBP. 

[FR Doc. 2023–23949 Filed 10–30–23; 8:45 am] 

BILLING CODE 6116–01–P 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request; Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery 

AGENCY: U.S. Agency for International 

Development (USAID). 

ACTION: Notice of information collection; 

request for comment. 

SUMMARY: In accordance with the 

Information Collection Review 

procedures of the Paperwork Reduction 

Act of 1995 (PRA), the United States 

Agency for International Development 

(USAID), is seeking comment on the 

proposed Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery. The Agency 

will use surveys and forms to collect, 

analyze, and interpret information 

gathered through this generic clearance 

to identify strengths and weakness of 

the current services, information, and to 

make improvements in customer 

service. 

DATES: All comments should be 

submitted within 60 calendar days from 

the date of this publication. 

ADDRESSES: Comments submitted in 

response to this notice should be 

submitted to the icrteam@usaid.gov. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Kelly Hamilton at 

202–921–5016, icrteam@usaid.gov. 

SUPPLEMENTARY INFORMATION: The 

proposed information collection activity 

provides a means to garner qualitative 

customer and stakeholder feedback in 

an efficient, timely manner. By 

qualitative feedback we mean 

information that provides useful 

insights on perceptions and opinions 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training, or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative, 

and actionable communications 

between the Agency and its customers 

and stakeholders. It will also allow 

feedback to contribute directly to the 

improvement of program management. 

The Agency will collect, analyze, and 

interpret information gathered through 

this generic clearance to identify 

strengths and weaknesses of the current 

services, information, and make 

improvements in service delivery based 

on feedback. The solicitation of 

feedback will target areas such as: 

timeliness, appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

The Agency will only submit a 

collection for approval under this 

generic clearance if it meets the 

following conditions: 

• Information gathered will be used 

only internally for general service 

improvement and program management 


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