August 2019

R E L E A S E 6 . 0

 Portal User Interface Redesign

 Online Search: Enhanced Search Logic 

 Online Search: Search Outcome

 Online Search: Newly Available Death Data Sources

 Timeout: Session Warning

 Future Updates

Overview of Release

Release Enhancements

Do Not Pay Portal User Interface Redesign

Description: Between August 2019 and September 2020, the Do Not Pay Portal will be undergoing a major redesign based on 

user feedback. The purpose of this redesign is to improve the ease of navigation and increase the usefulness of the various 

functions. Online Search is the first function to be redesigned. All other functionalities will remain in the legacy Portal until their 

scheduled upgrade (see Future Updates).

Redesigned Portal Landing Page

Data Sources Hovering over the data source 

name with your cursor will produce a 

pop-up box with the data source definition, 

when the file was last updated, and the 

frequency of updates in the Portal.

Online Search 

New search bar

Announcements 

Messages will posted here

Legacy Portal

Click to go to the 

other modules

Navigation Bar Attempting to click on any icons 

other than Online Search will result in a pop-up 

box directing users to click on the link at the top of 

the screen to re-direct to the legacy Portal.

Check Boxes The data sources 

you are authorized for will have a 

checkmark in the check box.
August 2019

Release Enhancements (cont.)

Online Search: Enhanced Search Logic

Description: The exact matching logic of the legacy Online Search functionality has been changed to broaden the 

possible number of search results. For example, when two or more fields are used for a search, results will appear for any 

matches in individual fields as well as the combination of fields, prioritized by SSN/EIN/TIN. 

Search Example: One Field

An SSN/EIN/TIN search yields 

nine results within data sources 

that contain SSN/EIN/TIN 

information.

Three data sources are not 

searched because they require 

Name information and do not 

contain SSN/EIN/TIN.

By expanding a match result, the 

associated name to the SSN/EIN/

TIN is shown.

Search Example: Two Fields

A First Name + Last Name search 

yields eleven results within data 

sources that contain Name 

information.

CAIVRS is not searched because it 

requires SSN/EIN/TIN 

information.

By expanding a match result, the 

associated SSN/EIN/TIN to the 

Name is shown.
August 2019

Online Search: Enhanced Search Logic (cont.)

Search Example: Three Fields

An SSN/EIN/TIN + First Name + Last 

Name search yields eleven results 

within data sources that contain 

SSN/EIN/TIN and/or Name 

information.

All available data sources are 

searched since all requirements are 

met for all searchable fields.

Search Example: SSN/EIN/TIN Priority

An incorrect SSN/EIN/TIN + First 

Name + Last Name search yields 

four results within data sources 

that contain SSN/EIN/TIN and/or 

Name information.

By expanding the match results, 

you can see that the Matched 

Criteria is only the SSN. If a data 

source contains SSN numbers, the 

match will display and ignore the 

name data entered. 

Name matches are made to “Adam 

Boyer,” but only to Public data 

sources that do not contain SSN/

EIN/TIN information (OFAC also 

does not contain SSN/EIN/TIN 

information, but in this example, 

the name did not match).

The reason “Adam Boyer” did not 

match to AIS and other data 

sources as it did with a First Name 

+ Last Name search shown in the 

previous example above, is due to 

the matching logic prioritizing SSN/EIN/TIN. If a data source containing SSN/EIN/TIN information does not match, it 

ignores the Name fields and will not match according to Name. 
August 2019

Release Enhancements (cont.)

Online Search: Search Outcome

Description: At the bottom of the match results page is the Search Outcome section that provides valuable 

information regarding the resolution of searches. This information helps to measure the effectiveness of the DNP 

Portal in identifying and preventing improper payments. 

Online Search: Newly Available Death Data Sources

Description: American InfoSource, Department of Defense, and Department of State Death Data are now available 

for use in Online Search. Users will need to enroll (not automatic access) to utilize these sources. 

Timeout: Session Warning

Timeout Warning in Redesigned Portal Only

Description: If a user is inactive within the redesigned (new) 

Portal for 30 minutes, a Session Warning window appears with a 

countdown timer. If the user does not click [Extend Session] 

before the timer reaches zero, the user will automatically be 

logged out. This Session Warning does not appear in the legacy 

Portal.

Timeout in Redesigned Portal while Legacy Portal is Active

Description: When a user is working within the legacy Portal but is inactive in the redesigned Portal for more than 

30 minutes, the user will be timed out of both the redesigned and legacy Portals. As mentioned above, the user will 

not receive a Session Warning or an indication of being timed out while in the legacy Portal. Instead, when the user 

attempts another action after the timeout, the user will automatically be redirected to the log in screen. To avoid 

being timed out , close the redesigned Portal window after opening the legacy Portal, or visit the redesigned Portal 

periodically and perform an action to reset the 30-minute timer. 

If you are timed out, close the browser session completely (not just the Portal window) and open a new browser 

session and follow the normal procedures to log in (see screenshot on next page).
August 2019

Timeout in Redesigned Portal while Legacy Portal is Active (cont.)

Logoff from Legacy Portal Fails to Display 

Logoff in Redesigned Portal

Description: When a user logs off from the legacy 

Portal and returns to the redesigned Portal window, 

there is no indication they are logged off. If a user 

attempts an online search, it will appear as if the 

search is processing but will never complete (see 

screenshot).

When logging off from the legacy Portal, either click 

[Logoff] in the redesigned Portal or close the 

browser session completely (not just the Portal 

window).

Future Updates

Timeline for Functionalities Upgrade to Redesigned Portal

This diagram shows the timeline in which each of the functionalities will be upgraded to the redesigned site, with a 

completion date by September 2020. 

Completely close the 

browser if you are logged 

out. To log in again, open a 

new browser session

Close the redesigned portal 

window to prevent being 

automatically logged out