CENTRALIZED RECEIVABLES SERVICE 

(CRS) 

TECHNICAL BULLETIN

Number 21-04

April 1, 2021

For Agencies Using CRS Batch File Processing

CRS is making several enhancements to our CRS Extract File layout later this month. Unless your 

agency chooses to take advantage of the enhanced layout, no change is required to your current 

Extract File processing.

Beginning with the implementation of the April 2021 Release on April 17, 2021, agencies may elect to 

receive information currently available on the Debtor Maintenance Report in the CRS Extract File. This 

information includes updates to debtor addresses, phone numbers, email addresses, and other debtorspecific information.

By adding ‘Issue Type ID’, ‘Created By’, and ‘Assigned To’ fields to the Issue Detail record, agencies can 

focus on those Issues that must be addressed as soon as possible to avoid adverse action on cases due 

to non-response to CRS Issues. Additionally, CRS will no longer include Issue Detail Records for Issue 

Types that are not relevant to the agency on the Extract.

Lastly, beginning with the April 2021 Release, agency/bureau may opt to receive information for 

multiple programs in a single CRS Extract File. Each program in the file will be identified by a Control 

(Header) Record, with cases belonging to that program following the Header.

CRS Agency Profiles must be updated, and batch file testing is required before agencies may begin 

using the Extract File enhancements.

For questions or additional information regarding the new Extract File enhancements, contact CRS 

Agency Relations by calling your Program’s IVR Number and selecting Option 5, or by emailing 

crsagencyrelationshared@usbank.com. 

Important Reminders

* U.S. Department of the Treasury, Bureau of the Fiscal Service requires the use of Single Sign-On 

(PIV or CAC) to log into their applications. This requirement now includes access to CRS.

* Personal Identifiable Information (PII) is sensitive information that must not be disclosed to 

anyone who is not authorized to receive the information. All PII must be redacted before attaching 

documents to cases in CRS. See the Handling Personal Identifiable Information section of the CRS User 

Guide for information on identifying and redacting PII.
* The Federal Claims Collections Standard (FCCS) requires Agencies to respond promptly to 

debtors who dispute debts or request proof of indebtedness. Beginning in July 2021, if a Dispute or

Proof of Debt (POD) Request Issues is not resolved within 30 days, the case will be automatically 

canceled in CRS. 

* According to the CRS Agency Participation Agreement (APA), all agencies must respond timely 

to requests for information from Fiscal Service or Financial Agent personnel servicing a debt. Beginning 

in July 2021, failure respond to Agency Review Issues within 60 days will result in automatic Halt 

removal, causing cases to continue their normal workflow (i.e., resume collections activities, including 

transfer to Cross-servicing if applicable). 

* CRS requests only valid TINs for debtors be included with debts referred to CRS. Do not enter 

repeating digits (e.g.: 999999999, 000000000, etc.), “pseudo-TINs”, placeholder TINs, or any other 

invalid SSN or EIN in the TIN field in CRS. 

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