The Centralized Receivables Service (CRS): 

How It Works and How It Rates
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CRS Mission

The Centralized Receivables Service (CRS) is a service

provided to federal agency programs to assist in the

management of current, non-tax receivables. CRS

increases collections and prevents delinquencies while

allowing agencies to focus on important core missions.
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• Invoice automation including demand letter 

and due process notice

• Offers electronic and conventional remittance 

options 

• Active debtor location through skiptracing

and outbound calls

• Call center servicing

• Automated referral to Treasury for delinquent 

servicing

• Standardization and DATA Act compliance

Features of CRS
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 Increases collectability and decreases 

delinquencies through prompt servicing and 

invoicing

 Ensures quality and compliance with Debt 

Collection Improvement Act (DCIA), the DATA Act 

of 2014, Federal Claims Collections Standards, 

and the government-wide all-electronic initiative

 Offers state-of-the-art receivables management

with customizable options, in an automated and 

paperless environment, that delivers exceptional 

customer service

 Full access to case management, history, and 

reports

 Reduced costs through economies of scale in an 

automated business environment. 

Benefits: Automated, Compliant, Efficient

CRS

Increased 

Collections

Customer 

Service

Reduced 

Costs

Standardization

& 

Compliance

Transparency
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Services Offered

 Implementation support 

 Business Process Modeling

 Agency training

 Invoicing

 Installment agreements

 Account resolution for death, bankruptcy, and entity 

out of business

 Full service call center-inbound/outbound

 Returned mail processing and skiptracing

 Payment collections

 Case History Management

 Transfer of delinquent debt to Cross-Servicing

Services and Functionality

Functionality Offered

 Collections Information Repository (CIR), Cross 

Servicing, and agency Interfaces

 User-friendly reports

 Case file with complete case history 

 Configurable collection parameters

 Variety of payment collection options 

 Portal (online) and batch transmission for case 

referrals

 Batch adjustments and batch attachments to update 

case information

 Master Case (multiple cases under one case)

 Joint and Several Debtors (2 or more debtors each 

100% liable for the same debt)
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How It Works: CRS Receivable Life Cycle

Day 0: 

• Agency 

uploads 

receivables to 

CRS via batch 

or web portal 

entry

Days 2-30: 

• Payor makes payment 

using established 

collection channels

• Payments are posted to 

agency ALC via CIR

• Payor can call CRS to 

ask questions, dispute 

receivable, or enter into 

an installment 

agreement

Day 1:

• CRS 

automatically 

generates and 

mails an 

invoice with 

due process 

notifications

Day 32-60: 

• Active Collection 

activities begin: 

Daily phone calls 

(Day 36), 

skiptracing, etc.

• Payor can continue 

making payments 

using established 

collection channels

Day 65: 

• CRS refers the 

case to Treasury 

Cross-Servicing 

(CSNG)

Day 31: 

• Past due notice is 

automatically 

generated and 

mailed out

• CRS System 

begins to apply 

interest to the 

receivable
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How It Works: System Process Flow and Interface
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 Current receivables portfolio is over 222,000 

cases

 68 agency programs participating 

 Collections exceed $140 Million

 Average number of days of receivables paid 

in full is 35

 99% of inbound calls answered in less than 2 

minutes 

CRS Performance Results
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Actual CRS Collections and Volume and Estimated 

Receivables Growth

Actual and Projected Volumes of Cases by Fiscal Year (FY)

2,291 11,480

41,946 48,193 69,904

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

FY13 FY14 FY15 FY16 FY17 FY18

FYActual FY Projected

351,405
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 Total Volume: 222,758

 Average: 34,763

 Total Debt Value: $411,466785.10

 Potential Collections: 11% (cases still in 

collections)

 Referral to X-Serv: 18%

 Current Collections: as of May 7th, FY18 has 

had 48,944 cases with $27M collected

CRS Overall Performance Statistics
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0

20,000

40,000

60,000

80,000

FY13 FY14 FY17

Volume Linear (Volume)

FY15 FY16

Receivables Volume by Fiscal Year (FY)

Actual CRS Collections and Volume and Estimated 

Receivables Growth
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$35.00 M

FY13 FY14 FY15 FY16

Costs

$30.00 M

$25.00 M

$20.00 M

$15.00 M

$10.00 M

$5.00 M

$0.00 M

CRS Costs vs. Collections by Fiscal Year (FY)

Actual CRS Collections and Volume and Estimated 

Receivables Growth

FY17

Collections

$40.00 M

$45.00 M
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• “Navy Medicine has no plans to revert back 

to the old pre-CRS set of processes. DCIA 

compliance is up, collections are up, and 

collection costs are down...” Bureau of Navy 

Medicine

• I do not feel overwhelmed anymore because 

“with CRS I have a fleet of servicers 

supporting me” USMC Trademark & 

Licensing Office

Agency Feedback
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• CRS does not:

– Provide accounting services

– Provide financial reporting services

– Provide due process services to debtors with 

foreign addresses*

– Research debts against deceased persons

– Follow-up on bankruptcy stays

*In certain cases eBilling may provide a potential solution

CRS Limitations
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CRS Contact Information

Primary Contact

CRSLiaisonGroup@fiscal.treasury.gov

Secondary Contact

CRSLiaisonGroup@fiscal.treasury.gov

Web site: http://fms.treas.gov/debt/crs.html