August 2019

CONTENTS

 2 Director’s Corner

3 Change from the Customer 

Perspective

 4 Upcoming Release: 

Do Not Pay Portal User Interface 

Redesign Schedule

5 Changes to Online Search: Same 

Functionality, Different Results

6 An Important Story to Tell: Online 

Search Resolution Information

7 Announcements
Director’s

Corner

2

Innovation in Service to Our Customers

“Creativity is thinking of something new. Innovation 

That quote came from Paul Sloane of Destination Innovation. Do Not Pay (DNP) has been collaborating 

with its agency partners to think of creative new solutions, 

and now we are implementing some of those new solutions 

in our Portal re-architecture, which is turning your insights 

and suggestions into tangible results. 

The Portal will go through a complete redesign. You 

will see improvements beginning with Release 6.0 on 

August 3, 2019, and continuing with subsequent releases 

through the end of calendar year 2020. Users will see 

screen redesign, updated search and data source selection 

functionality, new search match results display layout, and 

a new outcomes section, which will allow them to provide 

feedback regarding the quality or value of the match 

information provided. These changes are designed to 

make a positive impact on your day-to-day DNP activities 

addressing improper payments. This issue of the Dige$t 

is dedicated to introducing these innovations to you.

DNP is excited to deliver these improvements, and we 

look forward to continuous collaboration with our agency 

partners to create and innovate.

Tricia Long

Director, 

Do Not Pay Business Center

“Creativity is thinking of something new. 

Innovation is the implementation of something new.”
Change

from the 

Customer 

Perspective

3

The Do Not Pay Business Center invites you to be a part of the exciting changes that are 

taking place in our Portal. DNP is in the midst 

of making systematic and programmatic changes 

to the Portal to better align our operations 

with the business needs of our agency partners. 

These changes are not driven by any mandates 

or policies, but by a deepening commitment to 

customer-centric growth and expansion. We 

realize that in order to grow successfully, we need 

to understand exactly what our agencies need 

and collaborate with each other on innovative 

solutions. This collaboration is evident with the 

evolution of our Do Not Pay Focus Groups and 

User Experience sessions. 

Many of our agency customers are now 

seeing changes they requested during our initial 

Focus Group sessions. Most notably, Payment 

Integration users can be more efficient in their 

improper payment determinations by executing 

multiple adjudications, and they can prioritize 

a record for enhanced viewing. See “Upcoming 

Release: Do Not Pay Portal User Interface 

Redesign Schedule” on page 4 for more detailed 

information on upcoming changes. 

The Portal will go through a complete redesign 

over the next two to three years. Recently, DNP 

showed agency customers our new Portal screen 

concepts during User Experience/Focus Group 

sessions. It is of utmost importance for us to 

understand agency users’ insights and perspectives 

about these new concepts, in order to create a better 

experience for our users. As we continue to improve 

the Portal, we will continue to call on you, our 

agency partners, to join us in building an enhanced, 

more efficient system that works for you! 

If you are interested in participating in any of 

our upcoming Focus Groups, please reach out to Lori 

Makle-Sellman at lori.makle-sellman@fiscal.treasury.

gov or by phone at 202.874.8782. We look forward 

to hearing your perspective on how we can change 

and create a path forward in our efforts to combat the 

challenges in the improper payment landscape.

Dominique McCreary has recently been named the new Manager of the DNP Outreach and 

Business Processes staff. Dominique brings passion and versatility to engage DNP’s customers 

and other stakeholders to showcase the benefits of partnering with DNP. His dedication to 

the mission and goals of DNP translates into results for DNP’s federal and state partners in 

combating improper payments.

Dominique has 10 years of federal government experience with a focus on agency outreach, 

customer relationships, system development, and project management. He holds a Bachelor 

of Arts in Management from Gettysburg College, is a graduate of the Federal Career Internship Program (FCIP) in 

Government Wide Accounting (GWA), and holds a certificate in Business Process Management.

Congratulations to Dominique McCreary—new Manager of the DNP Outreach and Business Processes staff!
Upcoming 

Release: 

Do Not Pay Portal 

User Interface 

Redesign 

Schedule

4

On August 3, 2019, the Online Search module will be the first UI phase 

implemented in Release 6.0. This module 

features an intuitive search interface and a 

user-friendly results display, which will quickly 

and efficiently provide you the data you need in 

your improper payment prevention activities. 

The Online Search module includes a function 

for you to provide us the results of your 

adjudications. This will help us improve our 

search logic even more. 

By December 2019, DNP will release the 

new UI for the Batch Matching and Continuous 

Monitoring modules. By March 2020, DNP will 

release the new Reports module, which will be 

followed by the Payment Integration module 

scheduled for June 2020. We will release all 

remaining modules and functions before the end 

of September 2020.

Be assured that all modules and functions 

will be available to you during all phases. 

Modules and functions that have not been 

migrated to the new UI will be available in the 

legacy version of the Portal until it is phased 

out in September 2020. Before that happens, 

DNP will be creating communications and 

training materials and providing any training 

that you may need.
Changes

to Online 

Search:

Same 

Functionality, 

Different 

Results

Old

New

5

DNP is making 

changes to the 

Online Search 

feature to 

streamline the 

process of finding 

matches in the 

Portal. These 

changes will 

provide more 

search results 

across multiple data sources, 

based on a single search. 

Previously, the Online 

Search feature used an exact 

matching logic, in which the 

search criteria had to match 

the record information in a 

particular data source exactly 

in order to return a match result. For example, a 

search of the name “Mickey Mouse” along with 

the Social Security Number (SSN) “000000000,” 

would only return results that exactly matched 

both the name and SSN against the available 

data sources. While an exact match is helpful 

for researching payee eligibility, there are 

circumstances in which broader match criteria 

may be beneficial. For instance, in the old search 

logic the search above would not return match 

results for “Mick Mouse” or “Mick E. Mouse” 

with an SSN of “000000000.” It is quite likely 

that these records refer to the same individual, 

and you would want to have them included in 

your eligibility checks.

As a part of the Portal re-architecture, the 

Online Search functionality will include a change to 

the matching logic to provide more results across 

your authorized data sources. In the search example 

above, you will receive results as if you had only 

searched the name “Mickey Mouse” by itself or 

the SSN “000000000” by itself, along with exact 

match results that include the name and SSN fields 

together. Another component of the new matching 

logic is that if you search using the above criteria, the 

Portal will return results with a priority on the SSN. 

For any data sources that include an SSN, matches 

will be made to the SSN, and the name field will be 

ignored. This matching change provides you with 

more matches and information to leverage as part of 

your improper payment research activities.
An Important 

Story to Tell: 

Online Search 

Resolution

Information

6

Since the creation of the Portal, users have had the ability to adjudicate payments made 

through Treasury’s Payment Automation 

Manager (PAM). When a payment was 

adjudicated as improper, year-end reporting in the 

Portal captured these totals to tell the important 

story of identified improper payments. However, 

adjudication occurred in the post-payment phase 

in PAM. Since the ideal time to catch improper 

payments is before funds have been released, 

DNP realized capturing the number of improper 

payments prevented would be a very important 

story for our agency users to tell.

With the upcoming Release 6.0 User Interface 

redesign, agencies will have the ability to provide 

resolution information as they are performing 

Online Searches in their day-to-day business 

activities. Users will be able to indicate whether 

pre-payment and pre-award match information 

provided by DNP was able to verify eligibility 

and prevent a potentially improper payment from 

being disbursed. This brings the added benefit of 

tracking potential improper payments before they 

are awarded. Agency users will be able to indicate 

the amount of the payment and also the frequency 

at which the payment would have been made.

While this enhancement will be added first to 

the Online Search module with this release, DNP 

will also add this function to Batch Matching and 

Continuous Monitoring to be able to track resolution 

information for bulk payment or payee files. 

If you are interested in learning how your 

agency can begin using this new feature, please reach 

out to your DNP Senior Agency Outreach Liaison.
Announcements

7

Join DNP for Spotlight Training Thursdays at 2:00 PM EST!

The schedule below is subject to change. Invitations with confirmed training topics and instructions on how to join the webinar are sent out at the beginning of each month. DNP 

Spotlight Training Thursdays are offered to users of the DNP Portal who are either newly enrolled 

or who need to refresh their knowledge on how to use the Portal. You can also find out about new 

enhancements ahead of their appearance in the Portal.

AUGUST 2019

SEPTEMBER 2019

OCTOBER 2019

NOVEMBER 2019

DECEMBER 2019

15 Enhancing the Do Not Pay User 

Experience Release 6.0

22 Using Batch Matching and Continuous 

Monitoring for Pre-Payment Verification

29 What Can Data Analytics Do for You?

12 How to Conduct Online Searches

19 Introduction to Do Not Pay

26 How to Adjudicate in the DNP Portal

17 Safeguarding Personally Identifiable 

Information in Do Not Pay 

24 Using Batch Matching and Continuous 

Monitoring for Pre-Payment Verification

31 Enhancing the Do Not Pay User 

Experience Release 6.0

7 What Can Data Analytics Do for You? 

14 A Closer Look at Death Data Sources

5 Enhancing the Do Not Pay User 

Experience with Bulk Matching 

12 Enhancing the Do Not Pay User 

Experience with Bulk Matching