02141817

Tip adjustment

Terminal display Your action
Press [ENTER]

Select tip adjustment

Idle prompt
Transaction menu

Select all to review any untipped qualified
transactions or desired retneval reference
for a specific transaction

Search menu
tip adjustment

Retrieval method (all not selected) Select retrieval method

(all not selected) Type reference value and
press ENTER]
Choose select to confirm transaction. F2/F3

Transaction details can be used to scroll additional transaction
if all select as reference.

Enter reference value

Enter tip amount Type tip amount and press (ENTER]

Select accept capture (add tip) or change

Confirmation screen oitip amount

Captured (Adjustment only)
Adjust another?

Gift activatio:

Terminal display

(Adjustment only) Select YES or NO.

Your action
Press [ENTER]

Scroll menu and select gift

Idle prompt
‘Transaction menu
Gift transaction menu Select activation
Enter clerk ID Type clerk (or server) ID and press [ENTER]
Enter amount ‘Type amount and press [ENTER]

Swiipe/key card Swipe or key account number

Connecting. Terminal will go out for card balance

Customer copy? Select YES or NO to print a customer
PY! receipt.

Gift other transactions

Terminal display Your action

Press [ENTER]

Scroll menu and select gift

Idle prompt

Transaction menu
Gift transaction menu Select transaction type
Enter clerk ID Type clerk (or server) ID and press (ENTER)

(Not applicable to close) Type amount and

Enter amount press {eNTER]

Swipe/key card Swipe or key account number

Connecting Terminal connects to host

Select YES or NO to print a customer

?
Customer copy! receipt

Transaction adjustment/reprint

Terminal display Your action
Press [ENTER]

Select other

Idle prompt

Transaction menu

(Other menu Select transaction adjustment or reprint
Reprint options (Reprint only) Select reprint option
Reprint (Reprint only) Select YES for

pre-authorization pre-authorization or NO for other

Retrieval method Select retrieval method

Enter reference value Input reference value and press [ENTER]

Select adjust or reprint. Note: F2/F3 can be

i
Transaction details Toto scroll

Captured (Adjustment only)

Adjust another? Select YES or NO

Gift purchase

Terminal display Your action

Idle prompt Press [ENTER]

Transaction menu Scroll menu and select gift

Gift Transaction menu Select purchase

Enter clerk ID Type clerk (or server) ID and press (ENTER]

Enter amount Type amount and press [ENTER]

Swipefkey card Swipe or key account number

Connecting Terminal connects to host

Select YES or NO to print a customer

2
Customer copy’ receipt

(if enabled - Amount of sale exceeds
balance on pre-paid card) Terminal displays
App amount: SXX.XX the approved amount and balance due
Balance due: $XXXX (amount owed by customer). Accept
Press [ENTER] another form of payment for the balance
due Initiate void to cancel transaction and
return the approved amount to card

Gift balance inquiry

Terminal display Your action
Idle prompt Press [ENTER]
Transactionmenu —_ Scroll menu and select gift
Gift Transaction Menu Select balance inquiry

Enter clerk ID Type clerk (or server) ID and press [ENTER]
Swipe/key card Swipe or key account number

Connecting. Terminal will go out for card balance

Reports/batch inquiry

Terminal display Your action
Idle prompt Press (.#*]
Admin menu Select reports

Reports menu Select desired report or batch inquiry
Reports Sub menu (Reports) Select desired report

(Batch inquiry only) Terminal connects to

Connecting host

Printing. (Batch inquiry only)

Gift batch inquiry

Your action
Press [ENTER]

Scroll menu and select gift

Terminal display
Idle prompt
Transaction menu
Gift transaction menu Select batch inquiry

Connecting. Terminal will go out for batch inquiry

Ingenico

Quick reference guide

Voice authorization phone numbers
Visa/Mastercard
American Express
Discover Network

Gift Card

Note: Chip card transactions can require customers to make
decisions to complete a transaction. Prompts requiring a

WTROIS 0519 istomer decision are noted asa Customer Action Screen.

© 208 Worldpay, LLCand/or its afilates. All ights reserved, Worldpay,the logo and any

i brand riames are trademarks or registered trademarks of Worldpay, LLC and?
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respective owners



2802141817

Sale - credit/debit/EBT

Terminal display
Idle prompt
Transaction menu

Sale menu
Enter clerk ID

Enter sale amount
Confirm amount
Tip required?

Tip amount

Swipefinsert/tap/key

Enter CVC

1- Unreadable
2 - Not Present

Enter address

Enterpostal code

Cash back?

Enter cashback
amount

Accept/change
Enter PIN
Connecting

App amt: $XX.XX

Balance due: $XX.XX
Press [ENTER]

Remove card

Customer PO number

Enter tax amount
Tax status

Customer copy?

Your action

Press [ENTER]

Select sale

Select transaction type

(If enabled) Type clerk (or server) ID and
press [ENTER] Note: Confirmation required
for addition of new clerk or server

Type sale arnount and press [ENTER]
Select YES to confirm amount

(if enabled) Select YES or NO

(Tip YES) Type tip amount and press [ENTER]

Insert. tap, swipe or key card number
Note: Prompts for exp. date on keyed
entries

(ifenabled ~ manual only) Type 3 or 4 digit
code on back of card after account number.
press [ENTER] or press [ENTER] if unknown

(ifno CVC code) Select unreadable or not
present

(if enabled ~ manual only) Type billing
address of cardholder and press [ENTER]
(if enabled ~ manual only) Type billing zip
code of cardholder and press [ENTER]

(if enabled) Select YES or NO

(Cash YES) Type cash amount and press,
[ENTER]

(lf cash/tip added) Select accept to confirm
or change to enter a different amount

(If required) Instruct customer to type PIN
and press [ENTER]

Terminal connects to host

(ifenabled - Amount of sale exceeds
balance on pre-paid card) Terminal displays
the approved amount and balance due
(amount owed by customer) Accept
another form of payment for the balance
due Initiate void to cancel transaction and
return the approved amount to card,

(EMV contact) Instruct customer to remove
card, Note: customer action screen

(Purchase card only) Type custorner PO
number and press [ENTER]

(Purchase card only) Type tax amount and
press [ENTER]

(Ifno tax amount) Select tax status

Select YES or NO to print a customer
receipt

Check card for a chip.

When prompted for card entry. insert card with chip facing in and

upward

Once inserted, the EMV card must remain in the terminal until the
transaction is complete. Do not remove the card until prompted

Follow screen prompts, the terminal ill take you through the
transaction step by step.

Receipts are printed after the card is removed

Settlement

Terminal display
Idle prompt
Transaction menu
Enter password

1 ~ Cr/Db/Eb/Gc
2- Check

Close batch and
deposit funds?

Removing stale
Pre-authorization?
Accept
Cancel

Unadjusted tips

Print report?

YES NO
Untipped
Transactions in batch
Continue settlement?
YES NO
Printing,

00 ACCEPTED

Your action

Press [ENTER]
Scroll menu and select settlement

(IF enabled) Type password and press
[ENTER]

Select settlement option

Select YES to confirm settlement or NO to
reject it

(if enabled) Select accept to reverse stale
(expired) pre-authorizations Select cancel
to exit settlement process If reversals are
accepted the terminal will print a

pre- authorization reversal report

(if enabled) Select YES to print an
Unadjusted tips report. Press NO continue
without printing a report

(ifenabled) Select YES to continue
settlement with untipped transactions.

Select NO to cancel settlement

Terminal prints specified settlement report

Return - credit/debit/EBT

Terminal display
Idle prompt
Transaction menu
Return menu

EBT return
Enter clerk ID

Enter sale amount

Swipe/insert/tap/key

Enter PIN

Connecting

‘Customer copy?

Your action

Press [ENTER]

Select return

Select transaction type

Select food stamp or voucher

(if enabled) Type clerk (or server) ID and
press [ENTER]

Type sale arnount and press [ENTER]

Insert, tap, swipe or key card number
Note: Prompts for exp. date on keyed
entries

(if prompted) Instruct customer to type PIN
and press [ENTER]

Terminal connects to host

Select YES or NO to printa customer receipt

Terminal display
Idle prompt

Transaction menu
Void pre-authorization

Void pre-authorization

Retrieval options
Retrieval reference
Transaction details

Confirm void

Confirm void

Enter new void
amount
Connecting

Customer receipt?

Your action
Press [ENTER]
Select void

Select YES or NO to voiding a
pre-authorization

(Pre-authorization void) Select void all or one
Select all or specific reference

(Reference retrieval) Type retrieval reference
value and press [ENTER]

Select transaction or use F2 and F3 to scroll
available transactions

Select YES to confirm or NO to cancel

(Pre-authorization void) Select accept to
void total arnount or change fora partial
reversal

(Partial reversal) Input new amount and
press [ENTER]

Terminal connects to host

Select YES or NO to print a second receipt

Terminal display
Idle prompt

Transaction menu
Enter password
Balance inquiry

Enter clerk ID
Swipe/insert/tap/key

Enter PIN

Connecting

Pr

Terminal display

Idle prompt
Transaction menu

Other menu
Enter clerk ID

Enter sale amount

Swipe/insert/tap/key

Enter CVC

1- Unreadable
2 - Not Present

Enter address
Enter postal code
Connecting
Remove card

Customer receipt?

Balance inquiry

Your action
Press [ENTER]
Select balance inquiry

(if enabled) Type password and press
[ENTER]

Select card type

(If enabled) Type clerk (or server) ID and
press [ENTER]

Insert, tap, swipe or key card number
Will be prompted for exp. date on manual
entries

(\frequired) Instruct customer to type PIN
and press [ENTER]

Terminal connects to host

authorization (auth only)

Your action

Press [ENTER]

Select other

Select pre-authorization

(If enabled) Type clerk (or server) |D and
press [ENTER]

Type sale arnount and press [ENTER]

Insert. tap, swipe or key card number
Note: Prompts for exp. date on keyed
entries

(if enabled - manual entry) Type 3 or 4
digit code from back of the card and press
[ENTER] or Press [ENTER] to bypass

(Ifno CVC Code) Select unreadable or not
present

(Ifenabled ~ manual only) Type billing
address of cardholder and press [ENTER]

(If enabled ~ manual only) Type billing zip
code of cardholder and press [ENTER]

Terminal connects to host

(EMV contact) Instruct customer to remove
card, Note: Customer action screen

Select YES or NO to print a second receipt

Force/EBT voucher/

pre-authorization completion

Terminal display

Idle prompt
Transaction menu

Force menu

Enter clerk ID
Search menu

Retrieval reference

Transaction details

Enter sale amount

Swipe/insert/tap/key

Enter CVC

1- Unreadable
2 - Not Present

Enter address
Enter postal code
Enter voucher #

Enter approval code

Connecting

Cusomter receipt?

Your action
Press [ENTER]
Select force

Select transaction type
(if enabled - non pre-authorization) Type
clerk (or server) ID and press [ENTER]
(Pre-authorization comp) Select all or
specific reference

(Pre-authorization comp) Type retrieval
reference value and press [ENTER]

(Pre-authorization comp) Select accept

to complete or change to edit transaction
amount prior to completion. Use F2 and F3
to scroll available transactions
(Force/pre-authorization change/EBT
voucher) Type new sale amount and press
[ENTER]

Insert, tap, stipe or key card number
Note: Prompts for exp. date on keyed
entries

(if enabled ~ force manual only) Type 3 or
4 digit code on back of card after account
number press [ENTER] or Press [ENTER] if
unknown

(if no CVC code) Select unreadable or not
present

(\fenabled ~ force manual only) Type billing
address of cardholder and press [ENTER]

((f enabled ~ force manual only) Type billing
zip code of cardholder and press [ENTER]

(EBT voucher) Type voucher # and press
[ENTER]

(Force/EBT voucher) Type approval cade
and press [ENTER]

Terminal connects to host

Select YES or NO to print a second receipt