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          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
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        <div class="accordion__item-content" id="faq---public-reference-room-0-content" aria-hidden="true"><p><span><span><span><span><span><span>Our hours are 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday, excluding holidays. </span></span></span></span></span></span></p>

<blockquote>
<p><span><span><span><span><span><span>FERC Online Support</span></span></span> </span></span></span><br>
<span><span><span><span><span><span>Telephone: 202-502-6652</span></span></span></span></span></span><br>
<span><span><span><span><span><span>Toll-free Telephone: 1-866-208-3676</span></span></span></span></span></span><br>
<span><span><span><span><span><span><span>Email: </span></span></span></span><a href="mailto:ferconlinesupport@ferc.gov"><span><span><span><span>ferconlinesupport@ferc.gov</span></span></span></span></a></span></span></span></p>
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            What exactly are public documents?
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          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
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        <div class="accordion__item-content" id="faq---public-reference-room-1-content" aria-hidden="true"><p><span><span><span><span><span><span><span>Public documents include:</span></span></span></span></span></span></span></p>

<ul>
	<li><span><span><span><span><span><span><span>Applications</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Forms</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Publications</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Orders</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Opinions</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Decisions</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Rulemakings</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Financial and statistical reports</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Administrative staff manuals</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Policy statements</span></span></span></span></span></span></span></li>
	<li><span><span><span><span><span><span><span>Frequently requested FOIA-processed records</span></span></span></span></span></span></span></li>
</ul></div>
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            How long will it take to receive the information I requested?
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        <div class="accordion__item-content" id="faq---public-reference-room-2-content" aria-hidden="true"><p>Our Customer Service Levels <span><span><span><span><span><span><span>identify the approximate turn-around times for when you can expect your service requests to be filled.</span></span></span></span></span></span></span></p></div>
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          <span class="accordion__item-text">
            How do I go about getting a certified copy of a document?
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-3-content" aria-hidden="true"><p><span><span><span><span><span><span><span>You can request a certified copy of a document by contacting FERC Online Support.</span></span></span></span></span></span></span></p>

<blockquote>
<p><span><span><span><span><span><span>FERC Online Support</span></span></span> </span></span></span><br>
<span><span><span><span><span><span>Telephone: 202-502-6652</span></span></span></span></span></span><br>
<span><span><span><span><span><span>Toll-free Telephone: 1-866-208-3676</span></span></span></span></span></span><br>
<span><span><span><span><span><span><span>Email: </span></span></span></span><a href="mailto:ferconlinesupport@ferc.gov"><span><span><span><span>ferconlinesupport@ferc.gov</span></span></span></span></a></span></span></span></p>
</blockquote></div>
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          <span class="accordion__item-text">
            If I need to have some documents certified, how long will it take and what is the cost?
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-4-content" aria-hidden="true"><p><span><span><span><span><span><span><span>It typically takes about 1 business day, depending upon the availability of the Secretary of the Commission staff, as well as the quantity of certifications, and the number of pages within the document. Each certification costs $5 per document.</span></span></span></span></span></span></span></p></div>
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      <div class="accordion__item">
        <a class="accordion__item-title" id="faq---public-reference-room-5" href="#" aria-controls="faq---public-reference-room-5-content" aria-expanded="false">
          <span class="accordion__item-text">
            How long are files maintained on-site before you send them off-site?
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          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-5-content" aria-hidden="true"><p><span><span><span><span><span><span><span>We normally only house active records on-site. You can retrieve records stored off-site by submitting a request to</span></span></span></span> <span><span><span><span>FERC Online Support.</span></span></span></span></span></span></span></p></div>
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      <div class="accordion__item">
        <a class="accordion__item-title" id="faq---public-reference-room-6" href="#" aria-controls="faq---public-reference-room-6-content" aria-expanded="false">
          <span class="accordion__item-text">
            How do I order a FERC publication?
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-6-content" aria-hidden="true"><p><span><span><span><span><span><span>Please  contact the GPO's Superintendent of Documents to purchase FERC publications. GPO is available at 202-512-1800, or you can order from their website - </span></span></span><a href="https://www.gpo.gov/"><span><span>https://www.gpo.gov/</span></span></a><span><span><span>.</span></span></span></span></span></span></p></div>
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      <div class="accordion__item">
        <a class="accordion__item-title" id="faq---public-reference-room-7" href="#" aria-controls="faq---public-reference-room-7-content" aria-expanded="false">
          <span class="accordion__item-text">
            How do I pay for Public Reference Service?
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-7-content" aria-hidden="true"><p><span><span><span><span><span><span><span>Available payment methods are ACH Credit, <span>Courier</span>, Wire, <span>Mail</span>. The general payment instructions are provided with the invoice. </span></span></span></span></span></span></span></p></div>
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      <div class="accordion__item">
        <a class="accordion__item-title" id="faq---public-reference-room-8" href="#" aria-controls="faq---public-reference-room-8-content" aria-expanded="false">
          <span class="accordion__item-text">
            Can I request a document that isn’t on eLibrary using Virtual Public Reference Service? 
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-8-content" aria-hidden="true"><p><span><span><span><span>No, FERC’s Public Reference Service assists members of the public with accessing public Commission records </span></span></span></span><span><span><span><span>contained on the Commission’s website in eLibrary only</span></span></span></span><span><span><span><span>. If the document you are seeking is not on eLibrary, you may submit a FOIA request. More information is provided on </span></span></span></span><a href="https://www.ferc.gov/foia"><span><span><span>Freedom of Information Act (FOIA) and Privacy Act | Federal Energy Regulatory Commission (ferc.gov)</span></span></span></a><span><span><span> website. Please note that FOIA requests cannot be made using Public Reference Service</span></span></span>.</p></div>
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      <div class="accordion__item">
        <a class="accordion__item-title" id="faq---public-reference-room-9" href="#" aria-controls="faq---public-reference-room-9-content" aria-expanded="false">
          <span class="accordion__item-text">
            Can I file a FOIA request through the Public Reference Room?
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-9-content" aria-hidden="true"><p><span><span><span><span><span><span><span>No, FOIA requests cannot be made using Public Reference Service. Please visit </span></span></span></span>Freedom of Information Act (FOIA) and Privacy Act | Federal Energy Regulatory Commission (ferc.gov) <span><span><span><span>for details on filing a FOIA request. </span></span></span></span></span></span></span></p></div>
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        <a class="accordion__item-title" id="faq---public-reference-room-10" href="#" aria-controls="faq---public-reference-room-10-content" aria-expanded="false">
          <span class="accordion__item-text">
            Can I request a non-public eLibrary document using the Public Reference Service? 
          </span>
          <span class="accordion__item-icon"><svg class="icon icon--arrow-down" viewBox="0 0 44 26"><path d="M22 21.385L2.908 2.293a1 1 0 00-1.414 1.414l19.799 19.8a1 1 0 001.414 0l19.8-19.8a1 1 0 00-1.415-1.414L22 21.385z" /></svg></span>
        </a>
        <div class="accordion__item-content" id="faq---public-reference-room-10-content" aria-hidden="true"><p><span><span><span><span><span><span><span><span>The majority of the Commission's documents are publicly available on eLibrary; however, if the document you seek is non-public, then the </span></span></span></span>Electronic CEII Request Form<span><span><span><span> must be submitted <a>to </a></span></span></span></span><a href="mailto:foia-ceii@ferc.gov"><span><span><span>foia@ferc.gov</span></span></span></a><span><span><span><span> prior to requesting the document from the </span></span></span></span></span></span></span></span>Public Reference Service<span><span><span><span><span><span><span><span>. More information about CEII requests can be found on </span></span></span></span>Critical Energy/Electric Infrastructure Information (CEII) <span><span><span><span>website. Please note that t</span></span></span></span><span><span>he </span></span></span></span></span></span>Public Reference Service<span><span><span><span><span><span> does not process CEII requests.  </span></span></span></span></span></span></p></div>
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