(rev. January 25, 2024) 

Increased Collections — Prompt 

invoicing, follow-up and access to 

electronic options facilitates collections

Reduced Costs — Standardized 

services in a highly automated business 

environment drive down costs for 

efficiencies of scale

Synergy — Supports the governmentwide all-electronic initiative, the

eCollections initiative and Federal Chief 

Information Officer’s “Shared First” 

approach to cutting waste and 

duplication across federal IT. 

How does CRS 

work?

CRS services receivables from the point 

at which they are established in CRS by 

the agency until they are paid, referred to 

Treasury's Cross-Servicing program for 

centralized debt collection services, or 

otherwise resolved. CRS delivers 

benefits through many features during

the receivable lifecycle process:

• Configurable parameters allow

agencies to define servicing business

rules such as payment options

• New receivables are entered via the

on-line portal or batch file transfer.

Agencies have on-line access to the

CRS application via the Internet to

view case activity and generate reports

• CRS generates and mails invoices,

related documents and delinquency

notices as needed

• CRS handles all returned mail and

inbound and outbound phone calls

• CRS accrues late payment interest

and penalties, calls debtors, resolves

issues and processes electronic

payments over the phone.

FACT SHEET

Centralized Receivables Service (CRS) Program

What is CRS?

The Centralized Receivables Service 

(CRS) program is the U.S. 

Department of the Treasury’s 

initiative to manage non-tax accounts 

receivable on behalf of federal 

agencies. The CRS program is 

managed by Fiscal Service’s 

Disbursing and Debt Management

(DDM). 

CRS provides state-of-the-art 

receivables management services in

an automated environment and 

interfaces with existing Treasury 

revenue collection and debt collection 

services (Collections Information 

Repository, Pay.gov and DDM’s 

Cross-Servicing program). CRS is 

scalable and can service programs 

with low-dollar, high-volume or highdollar, low-volume recurring or

nonrecurring receivables. Participants 

will help evaluate the service offering 

and provide valuable input on its 

future development.

Fiscal Service is committed to 

providing agencies with low-cost and

efefficient solutions to financial 

management operations so that

agencies can better focus on their 

core missions, especially during this

time of declining budgets. 

What are the 

benefits?

Compliance — Compliance with 

Federal Claims Collection Standards 

and Treasury laws and guidance with 

standard, yet flexible, workflow 

design 

Transparency — Improved data

quality and visibility in the CRS 

application for agency users 

• CRS transfers eligible delinquent

debt to the Treasury’s CrossServicing program for collection

• CRS can set up and service

payment arrangement plans with

debtors

How does an agency participate?

An agency completes a short CRS

questionnaire to determine if the 

agency or receivables program is a

good fit for CRS. CRS agency

liaisons will then work with the 

agency to configure program

requirements, develop invoices,

plan for go-live, coordinate testing 

and train users. CRS has 17 

Agencies participating in the 

program representing 101

programs to date. 

CRS Current Performance 

Statistics: 

1. Total receivables portfolio

exceeds 4.7 million cases

2. Total Debt Value exceeds

$2.9 Billion

3. Total Collections exceed

$486 Million

4. Average days to a

receivable closing are 38

5. 95.3% of inbound calls

are answered in less than

2 minutes

ABOUT FISCAL 

SERVICE

The U.S. Department of the Treasury’s 

Bureau of the Fiscal Service assists 

federal agencies with the prevention, 

collection and resolution of debts owed 

to government agencies