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Getting Started

What is payment adjudication?

Payment adjudication is the process in which agencies:

• receive and review payment matches during Payment 

Integration (i.e., at the time of payment),

• verify the payment matches to determine whether they 

are proper or improper,

• record the results in the Do Not Pay (DNP) Portal.

Which payments are displayed for adjudication in the 

Portal?

Payments submitted to Do Not Pay (DNP) via the Payment 

Automation Manager (PAM) are automatically vetted against 

the American InfoSource Death Data--Obituary and Probate, the 

Death Master File--Public, the Department of Defense Death 

Data, and the Department of State Death Data. Payment 

matches will display in the Portal for adjudication.

How is payment adjudication determined?

Payment adjudication is conducted by the agency. In order to 

determine whether a payment match is improper, agencies 

must conduct research and perform due diligence based upon:

• business decisions,

• internal controls,

• processes and procedures.

What is the PAM payment status?

The PAM payment status for each payment will be displayed in 

the Portal to indicate the current stage of a payment in the 

payment process. The categories are:

Pending: The payment was received by PAM but was not 

yet issued to the payee.

Issued: PAM issued the payment to the payee.

Invalid: Crucial data fields of the payment were in an 

unrecognizable format or were missing.

How is payment adjudication tracked?

Payment adjudication is recorded on the Adjudication Summary 

Report (ASR). DNP calculates total counts and values of all PAM 

payments along with their Payment Adjudication Status when 

payments have matches against Payment Integration data 

sources. The ASR is submitted by payment month within the 

DNP Portal. Agencies have until the end of the following month 

after a payment is issued to adjudicate data source matches.

How to Adjudicate Payments

To access the Payments function, select the dollar sign icon on the navigation pane at the left of the DNP Portal 

home page. A green circle next to the Payments icon indicates you have new match results that have not yet been 

viewed. The top of the screen displays the filter options and the bottom displays matched payments.

Filters

• Using the drop-down menus, select the desired filters for Payment Adjudication Status(es), From Date, Through 

Date, Agency Location Code(s), and Data Source(s). Note, when the Payments page opens, the default Payment 

Adjudication Status is Not Adjudicated with matched results displayed below.

• Clicking [Show Advanced Filters] allows additional filters by Payment Type, Business Rules Applied, and Stop 

Payment Rules Applied. Note, you may make more than one selection in the drop-down menus containing 

selectable boxes.

• Click the [Apply Filter] button to display the results. Clicking [Reset] removes selected filters and returns to the 

default Not Adjudicated status.

Payments Matched

• In the Payments Matched section, the total number of matched payments will be displayed.

• Below this you can select the file type to export by clicking on the drop-down menu. Click [Export All] to 

download the matched payments.

• Click [Show Details] to view details of the match. Click [Save/Print Detail] to save or print the matched payment 

details.
Match 

Status Definition

Not 

Adjudicated

This is the default status when a payment has been issued and 

has a match against at least one data source that has not been 

adjudicated. The Payment Adjudication Status will remain 

“Not Adjudicated” until all matches have been adjudicated.

In Progress

Select this status if an agency investigation is underway to 

determine a definitive adjudication status. This status will 

need to be updated when an adjudication determination has 

been reached or it will revert to “Not Adjudicated” when the 

ASR is submitted.

Proper—

Business 

Reason

Select this status if a payment is identified as proper based 

agency business requirements or business processes.

Proper—

False 

Positive

Select this status if there is a match based upon name, but the 

actual payee on the match is different from the individual that 

received the payment. This determination may require agency 

investigation. 

Proper—

Other

Select this status if a match is identified as proper (e.g., a 

unique reason for a payment to be valid other than a business 

reason or false positive).

Improper

Select this status if a match is identified as improper (e.g., paid 

the wrong recipient, incorrect amount of funds, supporting 

documentation is unavailable, the recipient used funds 

improperly).

Improper—

Stop 

Payment 

Met*

This status is temporarily in limited use to display 

automatically when a match meets specific criteria, and has an 

agency-requested and DNP-approved Stop Payment Rule, 

preventing an improper payment from being issued by PAM. 

NOTE: DNP does not stop payments.

Proper—

Business 

Rule*

This status will display automatically when a match meets the 

criteria of an agency-requested, DNP-approved Business Rule.

Proper—

Whitelist*

This status will display automatically when an agency 

successfully Whitelists a specific match. The Whitelist status is 

applied to all exact and conclusive matches throughout the 

Portal for the designated Whitelist timeframe.

Payment 

Invalid*

This status will display automatically if crucial details of a 

payment record are missing or are in an unrecognizable format 

(e.g., if the Agency Location Code includes all zeros).

No 

Adjudication 

Required*

This match status will display automatically when there is a 

pre-approved legal requirement in place to exclude the match 

from DNP consideration and adjudication.

Adjudication Statuses

Statuses marked with a (*) below are automatically applied statuses in the 

Portal due to pre-defined and pre-approved agency rules and business 

requirements.

How to Adjudicate Payments (cont.)

Adjudicating a Matched Payment

• To adjudicate a matched payment, click on the Match Adjudication Status drop-down menu and select the 

status. Note, records marked “Not Adjudicated” have had no action taken and should be addressed 

immediately. If any record has already been submitted on an Adjudication Report, then you will be unable 

to change to a different adjudication status.

• In the Comments field, you can add a description of why the Adjudication Status was selected. Note, there is 

a maximum limit of 500 characters in this field.

• Click [Apply] to update the adjudication status and log the comment, or [Cancel] to clear the status 

selection and comment.

• After clicking [Apply] a black field will appear with “Adjudication Successful.” Once all matches have been 

adjudicated, the payment level adjudication status will be updated. The payment will no longer be 

displayed if the Payment Adjudication Status no longer meets the applied filter criteria.

Adjudicating a Multiple Payments

• Select the matches you wish to adjudicate by putting a checkmark in the boxes next to each match. When 

you do so, the Apply Adjudication Status fields will appear above the list of matches.

• Use the drop-down in the Adjudication Status field to select the status to be applied to all selected matches.

• Insert any comments in the Comments field, if necessary.

• Click [Apply to Selected] to update the adjudication status and log the comment. A payment will no longer 

be displayed if the Payment Adjudication Status no longer meets the applied filter criteria.

• Click [Cancel] to clear the Adjudication Status and Comment fields. All checked boxes will also be cleared.