How can I determine if there is a balance on

my EagleCash Card?

It’s easy! If you are at a location that accepts EagleCash, you

can check the balance yourself at an EagleCash kiosk, or you can

visit the Finance Office, Post Office, PX/BX or AAFES

Concessionaire and ask a cashier to check it for you. If you are

not at a location that accepts EagleCash, you can contact the

EagleCash Customer Service Center at the Federal Reserve

Bank of Boston by e-mail or telephone at:

E-mail: eagle@bos.frb.org

Telephone: DSN: 312-955-3555

Toll Free: (US) 877-973-8982

The EagleCash Customer Service Center hours of operation are

Monday - Friday from 0100 hours to 1900 hours Eastern time.

How can I obtain a refund of any balance on

my EagleCash Card?

1. If you are deployed (i.e., Balkans, OEF, OIF, etc.), the

camp/post/base Finance Office will assist you, or if your card is

enrolled in the EagleCash Kiosk program, you may unload the

funds back to your designated account.

2. If you are no longer deployed, or if your Finance Office, Soldier

Readiness Processing (SRP), Mobilization/Demobilization site, or

Military Hospital doesn’t support EagleCash, contact the

EagleCash Customer Service Center by e-mail or telephone

using the contact information provided above (also printed on the

back of the EagleCash card).

What happens if there is a balance on my

EagleCash Card and I donʼt request a refund?

If the card was enrolled in the EagleCash Kiosk program, any

funds remaining on the card at expiration will automatically be

refunded to the bank/credit union account the card was linked to.

If the refund is returned to us because the designated account is

closed, we will attempt to refund the balance to the cardholder’s

military Direct Deposit Payroll account. If we are unable to issue

you a refund, the funds will be moved to an account maintained

by the U.S. Treasury Department for unclaimed obligations.

EagleCashTM Refunds

User Guide
For more

information

contact your Finance

Office or visit

www.fms.treas.gov/eaglecash

What is the refund process for cardholders

that are WIA/KIA?

• WIA - cardholder can contact the EagleCash Customer Service

Center (CSC) by e-mail or telephone using the contact

information provided above to receive a refund.

• KIA - Finance or Casualty Assistance Officers should contact

the CSC to obtain a refund to the cardholder's account of

record.

What information must I have to receive a

refund from the EagleCash Customer Service

Center?

• Full Name

• Last 4 numbers of your Social Security Number

• Last 6 numbers of your EagleCash card number (located on the

back of the card) as available

• Current bank/credit union routing and account numbers

• Mother's maiden name or other identifying information provided

at enrollment

How long will it take for me to receive my

refund?

Automatic refunds can be expected within 30 days of the

EagleCash card’s expiration date if the banking information

provided at enrollment is still valid; add 30 days if the information

has changed. For refunds requested by telephone or e-mail, it

usually takes 3 business days for the refund to be credited to a

cardholder’s account (from date the EagleCash Customer Service

Center is notified and the balance is confirmed).

How will I receive my refund?

If the card was enrolled in the EagleCash Kiosk program, the

refund will be deposited automatically to the account the card is

linked to. If the card was not linked to the EagleCash Kiosk

program, the cardholder must request a refund and provide current

bank/credit union account information.

How will I know my refund was processed?

Monitor the bank/credit union account you linked your EagleCash

card to. Look for an entry that contains the following text: “US Treas

- EagleCash Residual” along with the associated date and amount

of the transaction.