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Performance and Accountability Report ​
This annual report describes FHFA's accomplishments, as well as challenges, the agency faced in meeting the strategic goals and objectives during the past fiscal year.
FHFA Values​​​​​                ​​Fairness​​​We value varied perspectives and thoughts and treat others with impartiality.​​​​Accountability​We are responsible for carrying out our work with transparency and professional excellence.​Integrity​We are committed to the highest ethical and professional standards to inspire trust and confidence in our work.​Respect​We treat others with dignity, share information and resources, and collaborate. 
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                    -  Supervision& Regulation- Fannie Mae & Freddie Mac
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Annual Report to Congress
Read about the agency’s 2022 examinations of Fannie Mac, Freddie Mac and the Home Loan Bank System.
Plans and Reports​​​                                    We Want to Hear From You
Submit comments and provide input on FHFA Rules Open for Comment by clicking on Rulemaking and Federal Register.​
 
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                    -  Conservatorship- History of Fannie Mae & Freddie Mac Conservatorships 
- Senior Preferred Stock Purchase Agreements 
Conservatorship of Fannie Mae       and Freddie Mac​​
As conservator, FHFA is focused on ensuring that each Enterprise builds capital and improves its safety and soundness. 
Conservatorship ​Performance Goals​
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Op​​erate the bu​​sines​s in a safe a​nd sound manner.

​2.​  

​​​​​​​​​​Prom​ote su​​stainable and equitable access to affordable housing.
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2023 Scorecard​
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Downloadable Data ​& Data Reports​​
FHFA experts provide reliable data, including all states, about activity in the U.S. mortgage market through its House Price Index, Refinance Report, Foreclosure Prevention Report, and Performance Report.​ 
House Price Index Rele​ase Dates​​​See HPI Release Dates for​ 2023 and 2024​​​ 
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                    -  Policy, Programs & Research- Policy
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​Source: FHFA​​

FHFA economists and policy experts provide reliable research and policy analysis about critical topics impacting the nation’s housing finance sector. Meet the experts...​
 
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Mortgage Translations
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                                                                                    Ombudsman                                                    Leadership & OrganizationReports & PlansCareersDo Business With UsDiversity, Equity, and InclusionEqual Employment Opportunity / No FEAR ActFOIA & PrivacyInformation QualityBudget, Finances, and PerformanceOmbudsmanWorkforce OmbudsFHFA PoliciesContact UsHome / About FHFA / Ombudsman​the Ombudsman
  

FHFA is an independent agency of the federal government that regulates and supervises the housing government-sponsored enterprises (GSEs).

 The housing GSEs are Fannie Mae, Freddie Mac, the Federal Home Loan Banks (FHLBanks), the FHLBank System’s Office of Finance, and Common Securitization Solutions, LLC (CSS).

The FHFA Office of the Ombudsman was established pursuant to theHousing and Economic Recovery Act of 2008 and FHFA implementing    regulations.  The Office is responsible for independent, neutral consideration of complaints and appeals on matters relating to FHFA's regulation and supervision of the housing GSEs.

The Office of the Ombudsman does not consider consumer complaints.  If you are a homeowner or homebuyer with a complaint, please see our    Homeowners & Homebuyers page.

Neither FHFA nor any FHFA employee may retaliate against a GSE or a person for submitting a complaint or appeal to the Ombudsman.
What the FHFA Ombudsman Does-  Considers complaints and appeals relating to the regulation and supervision of the housing GSEs: 
Complaints may be submitted by any housing GSE or by any person with a business relationship with a housing GSE; and
Appeals may be submitted by any housing GSE;

-  Conducts independent inquiries and acts as a neutral facilitator or mediator to help resolve complaints and appeals in a fair and timely manner; and 
-  Submits findings of fact and recommendations to the FHFA Director concerning complaints and appeals that are not resolved  administratively or by consent.  
What the FHFA Ombudsman Does Not Do-  Handle consumer complaints (if you are a homeowner or homebuyer with a complaint, please see our          Homeowner & Homebuyers page);  
-  Facilitate or mediate disputes for which there is an existing avenue of appeal or other forum, such as matters in litigation, arbitration, or mediation; or a matter within the jurisdiction of the FHFA Office of Inspector General;   
-  Handle employment disputes involving the housing GSEs (any housing GSE employee should address concerns to the appropriate office within their institution).  
Are Complaints and Appeals Confidential?
The Office of the Ombudsman will honor requests not to disclose the identity of a person submitting a complaint or appeal, or the information or materials provided by a party, except to appropriate reviewing officials or as required by law. 
How to Contact the Ombudsman
Complaints and appeals must be submitted in writing and include the information above.  No specific form is required. 

Electronic submissions may be made at:  

https://www.fhfa.gov/AboutUs/Contact/Pages/File-a-complaint.aspx

Or sent by email to:     Ombudsman@fhfa.gov

Submissions may be sent by U.S. mail to:  

**Ombudsman****Federal Housing Finance Agency****Constitution Center****400 7th Street, SW****Washington, D.C.  20219**

For information on Accessibility and Section 508 of the Rehabilitation Act, click on this linkhttps://www.fhfa.gov/AboutUs/Policies/Pages/Accessibility.aspx.

If you have a disability and the format of any material on our Web pages interferes with your ability to access the information, please contact the Agency’s webmaster at    FHFAWebmaster@FHFA.gov or at 202-649-3031.

Procedures of the FHFA Office of the Ombudsman may be found here: Ombudsman Procedures
Resources for Making Complaints on Matters Outside FHFA Ombudsman Authority
**To report suspected fraud or find resources about suspected fraud:**
- Contact the FHFA Office of Inspector General at 800-793-7724        or  visit the        FHFA OIG website ; or
- Visit        FHFA's Fraud Prevention page 

**To submit complaints about institutions other than housing GSEs:**

FHFA regulates and supervises Fannie Mae, Freddie Mac, the FHLBanks, the Office of Finance of the FHLBank System, and CSS.  Other federal agencies regulate and supervise other financial institutions.  For complaints relating to institutions regulated by agencies other than FHFA, please see the ombudsman office contact information below.    

**Consumer Finance Protection Bureau**Enforces federal consumer financial laws at banks, credit unions, and other financial companies855-830-7880 or    CFPBOmbudsman@cfpb.gov

**Office of the Comptroller of the Currency**Charters and regulates national banks, thrifts, and savings banks202-649-5530

**Federal Reserve System**Supervises and regulates banking institutions that are members of the Federal Reserve System800-337-0429 or    Ombudsman@frb.gov

**Federal Deposit Insurance Corporation**Regulates state chartered banks that are not members of the Federal Reserve System877-275-3342 or    Ombudsman@fdic.gov

**National Credit Union Administration**Regulates credit unions703-518-1175 or    ombudsman@ncua.gov
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