**GAO-10-886**                      Published: Jul 28, 2010. Publicly Released: Jul 28, 2010.                  

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## Highlights

The Corporation for National and Community Service (CNCS) promotes volunteering and civic engagement through a variety of federally funded programs, such as AmeriCorps. In 2009, Congress passed the Serve America Act (Pub. L. No. 111-13), which made substantial changes to CNCS' mission. The Act authorized an increase in the number of service opportunities administered by CNCS, from 88,000 in 2010 to 250,000 by 2017; created new programs; and directed CNCS to focus more on evaluating its programs' performance to ensure cost-effectiveness and the effective use of volunteers, among other factors. To assist the Congress in its oversight role, GAO reviewed: (1) To what extent do the corporation's current performance measures align with the corporation's strategic goals? (2) To what extent do the corporation's performance measures provide a reliable way to assess progress in achieving the corporation's strategic goals? and (3) What progress has the corporation made in developing new performance measures for each of its national service programs?

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## Topics

Worker and Family Assistance

Best practicesCost effectiveness analysisData collectionData integrityInternal controlsPerformance measuresProgram evaluationResearch programsStatistical dataStrategic planningSystems managementProgram goals or objectives