Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices 75093 

1OACP’s legacy database is the Consumer 

Complaint Application System (CCA). OACP is 

updating its IT system and the modernized system 

will be known as the Aviation Complaint, 

Enforcement, and Reporting System (ACERS). 

community leaders. Specifically, the 

Committee will provide advice and 

recommendations to inform the 

Department’s efforts to: 

Implement the Agency’s Equity 

Action Plan and Strategic Plan, helping 

to institutionalize equity into Agency 

programs, policies, regulations, and 

activities; 

Strengthen and establish partnerships 

with overburdened and underserved 

communities who have been historically 

underrepresented in the Department’s 

outreach and engagement, including 

those in rural and urban areas; 

Empower communities to have a 

meaningful voice in local and regional 

transportation decisions; and 

Ensure the compliance of Federal 

funding recipients with civil rights laws 

and nondiscrimination programs, 

policies, regulations, and activities. 

Meeting Agenda 

The agenda for the meeting will 

consist of: 

Sharing the background and purpose of 

the ACTE 

Obtaining recommendations and 

feedback for the ACTE through open 

discussion and breakout sessions 

Meeting Participation 

Advance registration is required. 

Please register at https://

www.surveymonkey.com/r/S9Z76HJ by 

the deadline referenced in the DATES

section. The meeting will be open to the 

public for its entirety. The U.S. 

Department of Transportation is 

committed to providing equal access to 

this meeting for all participants. If you 

need alternative formats or services 

because of a disability, such as sign 

language, interpretation, or other 

ancillary aids, please contact the point 

of contact listed in the FOR FURTHER

INFORMATION CONTACT section. Questions 

from the public will be answered during 

the public comment period only at the 

discretion of the ACTE chair, vice chair, 

and designated Federal officer. Members 

of the public may submit written 

comments and questions to the points of 

contact listed in the FOR FURTHER

INFORMATION CONTACT section on the 

topics to be considered during the 

meeting by the deadline referenced in 

the DATES section. 

Dated: October 27, 2023. 

Irene Marion, 

Director, Departmental Office of Civil Rights. 

[FR Doc. 2023–24099 Filed 10–31–23; 8:45 am] 

BILLING CODE 4910–9X–P 

DEPARTMENT OF TRANSPORTATION 

Office of the Secretary 

[OST Docket No. DOT–OST–2011–0022] 

Notice of Submission of Proposed 

Information Collection to OMB Agency 

Request for Revision of a Previously 

Approved Collection: Online Complaint 

Form for Service-Related Issues in Air 

Transportation 

AGENCY: Office of the Secretary, 

Department of Transportation. 

ACTION: Notice and request for 

comments. Revision of information 

related to an active OMB control 

number. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, as 

amended, this notice announces the 

Department of Transportation’s 

intention to revise information related 

to an OMB control number for an online 

complaint form by which a consumer 

can electronically submit a servicerelated complaint against an airline and 

other air travel-related companies. 

DATES: Comments on this notice must be 

received by January 2, 2024. 

ADDRESSES: To ensure that you do not 

duplicate your docket submissions, 

please submit them by only one of the 

following means: 

• Federal eRulemaking Portal: Go to 

http://www.regulations.gov and follow 

the online instructions for submitting 

comments; 

• Mail: Docket Management Facility, 

U.S. Department of Transportation, 1200 

New Jersey Ave. SE, West Building 

Ground Floor, Room W–12/140, 

Washington, DC 20590–0001; or 

• Hand delivery: West Building 

Ground Floor, Room W–12/140, 1200 

New Jersey Ave. SE, between 9 a.m. and 

5 p.m., Monday through Friday, except 

Federal holidays. The telephone number 

is 202–366–9329. 

FOR FURTHER INFORMATION CONTACT: 

Daeleen Chesley, Office of the Secretary, 

Office of Aviation Consumer Protection 

(C–70), U.S. Department of 

Transportation, 1200 New Jersey Ave. 

SE, Washington, DC 20590, 202 366– 

6792 (voice) or at Daeleen.Chesley@

dot.gov. 

SUPPLEMENTARY INFORMATION: 

OMB Control Number: 2105–0568. 

Title: Revision of the Office of 

Aviation Consumer Protection’s Online 

Air Travel Service Complaint/Comment 

Form. 

Abstract: The Department of 

Transportation’s (Department) Office of 

Aviation Consumer Protection (OACP) 

has broad authority under 49 U.S.C., 

subtitle VII, to investigate and enforce 

consumer protection and civil rights 

laws and regulations related to air 

transportation. OACP monitors 

compliance with and investigates 

violations of the Department of 

Transportation’s aviation economic, 

consumer protection, and civil rights 

requirements. 

Among other things, the office is 

responsible for receiving and 

investigating service-related consumer 

complaints filed against airlines and 

other air travel-related companies. 

Complaints submitted to OACP are 

reviewed by the office to determine the 

extent to which these entities comply 

with federal aviation consumer 

protection and civil rights laws and 

what, if any, action should be taken. 

OACP also receives general comments 

and inquiries from air consumers via the 

online form, but those are very few 

compared to the number of complaints 

filed by consumers on an annual basis. 

(See Tables 1 and 2, below). 

This request is to revise the current 

information collection due to updates 

that OACP is making to the office’s 

online air consumer complaint form as 

part of an Information Technology (IT) 

system modernization project.1 The 

updated process continues to allow 

consumers to input information related 

to complaints about their flight 

experience, as well as to submit general 

inquiries/comments. However, air 

consumers submitting complaints or 

comments via the modernized system 

will be efficiently guided through their 

entry by a data input system using 

conditional logic. The modernized 

system includes additional information 

fields and, combined with the guided 

entry, will better ensure an individual 

air consumer’s specific concerns are 

more comprehensively captured in the 

system database. 

The modernized process will also 

streamline OACP’s ability to review data 

and analyze complaints. The revised 

process will also reduce manual analyst 

processing steps. These improvements 

will increase the office’s ability to 

effectively investigate individual 

complaints against airlines and other air 

travel-related companies. This 

consumer-driven submission process 

enhances the information collected and 

positively impacts OACP’s ability to 

learn about patterns and practices that 

may develop in violation of aviation 

consumer protection requirements. The 

information collection continues to 


ddrumheller on DSK120RN23PROD with NOTICES1
75094 Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices 

2As of CY 2020, OACP has received a higher 

number of online submissions than those submitted 

in prior CYs. For example, our CY17–19 average 

was 16,348 complaints submitted per year. In 2020, 

the total was 100,613 and were mostly related to 

flight cancellations and refund issues that resulted 

from the Covid-19 pandemic. In CYs 21 and 22, the 

number of submissions remain high but are lower 

than the number of complaints submitted in 

CY2020. See Table 1, above. 

further the objectives of 49 U.S.C. 

41712, 40101, 40127, 41702, and 41705 

to protect consumers from unfair or 

deceptive practices, to protect the civil 

rights of air travelers, and to ensure safe 

and adequate service in air 

transportation. 

The type of information requested on 

OACP’s online form that is active and 

currently covered by the existing OMB 

Control number includes complainant’s 

name, address, phone number 

(including area code), email address, 

and name of the airline or company 

about which she/he is complaining, as 

well as the flight date and flight 

itinerary (where applicable) of a 

complainant’s trip. Air travel consumers 

use the current form for complaints (to 

provide narrative information regarding 

a specific air-travel related problem) or 

comments (to comment about or ask for 

air-travel related information from 

OACP). 

The modernized intake process guides 

an aviation consumer through the 

following four steps: (1) Contact 

Information, (2) Flight Information, (3) 

Complaint Details, and (4) Complaint 

Review and Submission. Similar 

information is requested for comments. 

New/updated consumer-related 

information includes the country of 

residence, whether the trip involved a 

flight through the U.S. or a U.S. 

territory, certain booking information, 

and the passenger’s arrival/departure 

airports. As currently drafted, the 

modernized online multi-step intake 

process allows consumers (via radio 

buttons) to include information about 

problems associated with the following 

main categories/subject areas: 

(1) Flight Schedule Issues; 

(2) Bumping or Oversales; 

(3) Reservations/Ticketing/Boarding; 

(4) Fees or Ticket Fares; 

(5) Refunds; 

(6) Baggage/Luggage; 

(7) Customer Service; 

(8) Disability Accommodations 

(including service animals); 

(9) Advertising; 

(10) Discrimination (not disability 

related); 

(11) Animals/Pet (not service animals); 

(12) Safety; 

(13) Security; 

(14) Inflight Sexual Misconduct; and 

(15) Other Problems (e.g., frequent flyer 

miles, air ambulance). 

Once a consumer chooses a category, 

the consumer is guided through a series 

of Yes/No questions that capture 

relevant information pertaining to the 

nature of the complaint. An air travel 

consumer can choose one or more 

complaint categories depending on the 

nature of his/her experience and has the 

option to include narrative information. 

Both the currently active online air 

travel consumer complaint form and the 

modernized guided intake process 

include the ability for a consumer to 

upload documents relevant to the 

complaint/comment. 

Filing a complaint using a web-based 

form is voluntary and minimizes the 

burden on respondents when compared 

with other methods of submitting 

complaints. In recent years, consumers 

have submitted most complaints online 

via their personal computer or on a 

mobile/electronic device. 

Approximately ninety-seven percent of 

the submissions received by OACP 

during calendar years (CYs) 2021 and 

2022 were filed using the web-based 

form as shown in the table below.2

OACP has limited the request to 

information necessary to meet its 

aviation consumer protection 

monitoring and enforcement activities. 

TABLE 1—COMPLAINTS RECEIVED BY OACP 

[CY21/22] 

Calendar year 

Total number of 

complaints 

filed on-line 

Total number of 

complaints 

filed with 

OACP 

% of on-line 

submissions 

2021 ................................................................................................................................. 48,465 49,958 97.01 

2022 ................................................................................................................................. 75,731 77,656 97.52 

Average Total ........................................................................................................... 62,098 63,807 97.27 

TABLE 2—COMMENTS (NON-COMPLAINTS) RECEIVED BY OACP 

[CY21/22] 

Calendar year 

Total number 

information 

requests 

Total number 

compliments 

Total number 

opinions 

2021 ............................................................................................................................................. 5,799 14 444 

2022 ............................................................................................................................................. 7,575 24 1008 

Average Total ....................................................................................................................... 6,687 19 726 

Total Yearly Average ............................................................................................................ ........................ ........................ 6,782 

1. Air Travel Consumer Complaints 

Burden Calculations 

Respondents: Consumers that Choose 

to File an Online Complaint with the 

Office of Aviation Consumer Protection. 

Estimated Number of Respondents: 

62,098 (based on averaging data from 

CYs 2021–22). 

Estimated Total Burden on 

Respondents: 15,524.5 hours (931,470 

minutes). The estimate was calculated 

by multiplying the average number of 

cases filed using the online form in CYs 

21–22 (62,098) by the estimated time 


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Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices 75095 

3Feedback obtained during development of the 

modernized guided input process suggests that the 

form will take no longer than 15 minutes for a 

consumer to complete. 

4An air consumer submitting these types of filing 

generally provide less information, so we estimate 

5 minutes is sufficient. 

needed to fill out the online form (15 

minutes).3

2. Comment (Non-Complaint) Burden

Calculations

Respondents: Consumers that Choose 

to File an Online Comment with the 

Office of Aviation Consumer Protection. 

Estimated Number of Respondents: 

6,782 (based on averaging data from CYs 

2021–22). 

Estimated Total Burden on 

Respondents: 565.17 hours (33,910 

minutes). The estimate was calculated 

by multiplying the average number of 

cases filed using the online form in CYs 

21–22 (6,782) by the estimated time 

needed to fill out the online form (5 

minutes).4

The information collection is 

available for inspection in 

regulations.gov, as noted in the 

ADDRESSES section of this document. 

Comments are Invited on: (a) Whether 

the collection of information is 

necessary for the proper performance of 

the functions of the Department, 

including whether the information will 

have practical utility; (b) the accuracy of 

the Department’s estimate of the burden 

of the proposed information collection; 

(c) ways to enhance the quality, utility

and clarity of the information to be

collected; and (d) ways to minimize the

burden of the collection of information

on respondents.

All responses to this notice will be 

summarized and included in the request 

for OMB approval. All comments will 

also become a matter of public record on 

the docket. 

Authority: The Paperwork Reduction 

Act of 1995; 44 U.S.C. chapter 35, as 

amended; and 49 CFR 1:48. 

Issued in Washington, DC, on October 27, 

2023. 

Kimberly Graber, 

Deputy Assistant General Counsel, Office of 

Aviation Consumer Protection. 

[FR Doc. 2023–24128 Filed 10–31–23; 8:45 am] 

BILLING CODE 4910–9X–P 

DEPARTMENT OF THE TREASURY 

Office of Foreign Assets Control 

Notice of OFAC Sanctions Action 

AGENCY: Office of Foreign Assets 

Control, Treasury. 

ACTION: Notice. 

SUMMARY: The U.S. Department of the 

Treasury’s Office of Foreign Assets 

Control (OFAC) is revising the entry of 

a person that has been placed on 

OFAC’s Specially Designated Nationals 

and Blocked Persons (SDN) List. All 

property and interests in property 

subject to U.S. jurisdiction of this 

person remain blocked, and U.S. 

persons are generally prohibited from 

engaging in transactions with them. 

DATES: See SUPPLEMENTARY INFORMATION

section for applicable date(s). 

FOR FURTHER INFORMATION CONTACT: 

OFAC: Bradley T. Smith, Director, tel.: 

202–622–2490; Associate Director for 

Global Targeting, tel.: 202–622–2420; 

Assistant Director for Licensing, tel.: 

202–622–2480; Assistant Director for 

Regulatory Affairs, tel.: 202–622–4855; 

or Assistant Director for Sanctions 

Compliance & Evaluation, tel.: 202–622– 

2490. 

SUPPLEMENTARY INFORMATION: 

Electronic Availability 

The SDN List and additional 

information concerning OFAC sanctions 

programs are available on OFAC’s 

website (https://ofac.treasury.gov). 

Notice of OFAC Action(s) 

On September 25, 2023, OFAC 

removed the following entry from the 

SDN List. 

Entity 

1. JOINT STOCK COMPANY STAR

(a.k.a. ‘‘AO ODK STAR’’; a.k.a. ‘‘JSC 

UEC STAR’’), ul. Kuibysheva D. 140A, 

Perm 614990, Russia; Tax ID No. 

5904100329 (Russia); Registration 

Number 1025900895712 (Russia) 

[RUSSIA–EO14024]. 

On September 25, 2023, OFAC 

combined the information in the entry 

above with a separate existing entry on 

the SDN List for the same entity by 

publishing the following revised entry 

on the SDN List. 

Entity 

1. JOINT STOCK COMPANY STAR

(a.k.a. AO ODK–STAR; a.k.a. JSC UEC 

STAR), Ul. Kuibysheva D. 140A, Perm 

614990, Russia; website www.ao-star.ru; 

Additional Sanctions Information— 

Subject to Secondary Sanctions; 

Organization Established Date 1943; Tax 

ID No. 5904100329 (Russia); Business 

Registration Number 1025900895712 

(Russia) [NPWMD] [IFSR] [RUSSIA– 

EO14024] (Linked To: IRAN AIRCRAFT 

MANUFACTURING INDUSTRIAL 

COMPANY). 

Designated pursuant to section 1(a)(i) 

of Executive Order 14024 of April 15, 

2021, ‘‘Blocking Property With Respect 

To Specified Harmful Foreign Activities 

of the Government of the Russian 

Federation,’’ 86 FR 20249, 3 CFR, 2021 

Comp., p. 542 (Apr. 15, 2021) on 

September 14, 2023 for operating or 

having operated in the manufacturing 

sector of the Russian Federation 

economy. 

Designated pursuant to section 

1(a)(iii) of Executive Order 13382 of 

June 28, 2005, ‘‘Blocking Property of 

Weapons of Mass Destruction 

Proliferators and Their Supporters,’’ 70 

FR 38567, 3 CFR, 2005 Comp., p. 170 

(E.O. 13382) on September 19, 2023 for 

having provided, or attempted to 

provide, financial, material, 

technological or other support for, or 

goods or services in support of, IRAN 

AIRCRAFT MANUFACTURING 

INDUSTRIAL COMPANY, a person 

whose property and interests in 

property are blocked pursuant to E.O. 

13382. 

Dated: October 27, 2023. 

Bradley T. Smith, 

Director, Office of Foreign Assets Control, 

U.S. Department of the Treasury. 

[FR Doc. 2023–24051 Filed 10–31–23; 8:45 am] 

BILLING CODE 4810–AL–P 

DEPARTMENT OF THE TREASURY 

Meeting of the Treasury Advisory 

Committee on Racial Equity 

AGENCY: Department of the Treasury. 

ACTION: Notice of meeting. 

SUMMARY: The Department of the 

Treasury is hosting its fiscal year 2024 

quarter 1 meeting of the Treasury 

Advisory Committee on Racial Equity 

(‘‘TACRE’’ or ‘‘Committee’’). The 

Committee is composed of 24 members 

who will provide information, advice, 

and recommendations to the 

Department of the Treasury on matters 

relating to the advancement of racial 

equity. This notification provides the 

date, time, and location of the meeting 

and the process for participating and 

providing comments. 

DATES: December 7, 2023, at 1–5 p.m. 

eastern time. 

FOR FURTHER INFORMATION CONTACT: 

Snider Page, Designated Federal 

Official, Department of the Treasury, by 

emailing TACRE@Treasury.gov or by 

calling (202) 622–0341 (this is not a tollfree number). For persons who are deaf, 

hard of hearing, have a speech disability 

or difficulty speaking may dial 7–1–1 to 

access telecommunications relay 

services. 

Check: https://home.treasury.gov/ 

about/offices/equity-hub/TACRE for any 

updates to the December 7th meeting. 


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