CRM CONTACTS

CRM MAILBOX:

gwa.crmd.users@fiscal.treasury.gov

IPAC- Dominique McCreary

Dominique.McCreary@fiscal.treasury.gov

(202)874-6352

TDO Payments- Luz Davila Lopez

Luz.Davila.Lopez@fiscal.treasury.gov 

(202)874-8599

NTDO Payments- Maria Davis

Maria.Davis@fiscal.treasury.gov

(202)874-8079

Collections- Katy Borys

Katy.Borys@fiscal.treasury.gov

(202)874-9005

Customer Relationship Management

TIP OF THE WEEK

Frequently Asked Questions

Can my agency become a CARS reporter 

on any day of the month?

No. GWA/CARS reporting must begin on 

the first business day of a month. 

What happens if my agency sends a 

payment with a valid, but incorrect, 

TAS/BETC? 

To correct the TAS/BETC reporting, you 

will need to reclassify the payments using 

the CARS application.

Can reclass transactions for multiple 

accounting periods be sent to treasury on 

the same bulk file?

Multiple reclassifications from various 

months can be sent on the same file, but they 

would all post to the current accounting 

period.

If reclassifications are due by the 4th

business day, will only bulk file and 

summary level reclassifications be 

available the 1st-4th business days for the 

previous month, because the details are 

already no longer available for that 

reporting month since the crossover to the 

new month has occurred? Is 

reclassification at the detail level only 

available during the current month?

Yes, that is correct.

How long is the data kept in the new 

systems (CIR, PIR, CARS)? 

CARS : Five years 

CIR : Seven years

PIR: Seven years

What are the requirements for clearing 

the suspense account? 30days? 

See the TFM 2-1500

Can Treasury provide any points of

contact for existing agencies that currently

use the new 224 reporting format? Also,

an agency that reports on IPAC

reclassifications?

The following link will provide you

information on all agencies who are currently

CARS Reporters 

(http://www.fiscal.treasury.gov/cars/

reference-and-guidance.html) 

Will details exist for every transaction in 

CARS for the current month only? Or will

these historical detail records exist for all

prior months?

Details are available in CARS for the current

month only. Once CARS is the official 

system of record, then the historical details

will be available. Details will always be

available in the source systems.

How will the General Suspense fund

balance be communicated and reconciled

with the full reporting agency?

It is the agencies responsibility to monitor

these. All suspense accounts are available to

review and reconcile on the Account

Statement. Balances in F3500 (Payments

and Collections) and F3502 (IPAC) should 

be cleared within 3 days. Balances in F3875

and F3885 should be cleared timely as well

and must follow the guidance in the TFM. 

Are there limitations on online and/or 

bulk upload reclassifications? If so, what

are they?

Yes, there is a 99 limit per month on 

supplementals. One individual transaction 

reclass from the account statement would 

count as one, one section one submission 

would count as one, and one bulk file

equates to one transaction. You can do any

combination of the three as long as you don't

exceed the 99 requirement.

Will details exist for every transaction in 

CARS for the current month only? Or will 

these historical detail records exist for all 

prior months?

Details are available in CARS for the current 

month only. Once CARS is the official system 

of record, then the historical details will be 

available. Details will always be available in 

the source systems.

It was stated that the provisional 

information on the last day of the month 

will not be available, only summary. What 

exactly does this mean? Also, if only the 

current months detail is available, does this 

mean until CARS becomes the system of 

record that the detail for the last day of 

each month will never be available?

Details are available in CARS for the current 

month only. Once CARS is the official system 

of record, then the historical details will be 

available. Details will always be available in 

the source systems.

For agency reconciliation purposes, when 

does the provisional data in CARS post to a 

summary level? Is it a certain time every 

day or only at the end of the month?

Only at the end of the month, the transactions 

get sent over to our legacy system (STAR) and 

come back at the Summary level for official 

posting in CARS (IPACs on the 2nd business 

day, Collections and Payments on the 3rd 

business day). This limitation is only while 

STAR is in the picture.