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**1.0OVERVIEW**

1.1Introduction

This Service Level Agreement (SLA) establishes procedures between the Chief Information Officer (CIO) and Chief Financial Officer (CFO) and Geospatial Information Office (GIO), and Administration Policy and Services (APS) offices.  By executing the SLA makes a financial commitment and agrees to abide by the terms and conditions of the new Blanket Purchase Agreement (BPA) between [Agency] and [Vendor] to purchase a Enterprise Licensing Agreement (ELA) for the [Product] suite of software.  

1.2Background

This investment is for a new Blanket Purchase Agreement (BPA) with [vendor] to provide Geographic Information Systems (GIS) software maintenance and support in the form of an ELA for [Department].  This BPA will follow the previous Enterprise License Agreements (ELAs) entered into by [Department and Vendor] first initiated in [date], and follows the SmartBUY Memorandum of Understanding (MOU) signed by [Department] committing the Department to an ELA through Fiscal Year 200X.  The new BPA will provide an ELA that continues maintenance on the existing GIS software installation base, as well as technical support services.

2.0 **SERVICE LEVEL AGREEMENT PARAMETERS**

2.1 BPA Terms and Conditions.

The [agency] is responsible for following the terms and conditions to be detailed in the BPA to be awarded with [vendor].  Specifically, Tier I internal technical support and bureau-wide deployment of [product] software upgrades.   Presently the terms and conditions are consistent with the current BPA; however they may change slightly during negotiations.

2.2 Yearly Payments.

The full payment to [vendor] will be made by the [administrating agency] on behalf of the [receiving agency].  The [receiving agency] will reimburse the [administering agency] or [department] by executing an Interagency Agreements (IA) on, or as close to as possible, October 1 of each year.  For FY200X [receiving agency]’s portion of the [department] ELA is $XXXX plus a 1% assessment rate to be paid to [administering agency], which amounts to $XXXX.  The payment period for FY200X may be A months, consisting of a B-month payment, followed by a C-month payment to synchronize with a Calendar Year (CY) schedule as opposed to the FY schedule used the previous six years.  If this occurs, the above FY200X [receiving agency] cost will increase by Z%.  The FY200X period length will be determined as soon as possible.

**3.0ROLES AND RESPONSIBILITIES**

3.1[receiving agency], CIO and CFO

The [department] CIO will be responsible to ensure that [receiving agency] is in compliance with the terms and conditions detailed in the referenced BPA.  The [department] CFO will ensure timely payments are made and that [receiving agency] is committed to participate in the BPA with [vendor] for its full term.

## 3.2       [administering agency], GIO and APS

The Contracting Officer (CO) in APS will be responsible for the general administration of the BPA, which involves yearly updates as necessary and submitting the Bureau payment allocations each FY.  This includes but is not limited to BPA compliance to the original terms and conditions (i.e. performance, pricing, delivery, quality, and asset management reporting), and making yearly payments on behalf of the [administering agency] to [vendor].  The CO works closely with the Contract Officer’s Representative (COR) to ensure the terms and conditions meet the GIS technical requirements of the department.

The COR in GIO will be responsible for coordinating any necessary data calls to the Bureaus to ensure the technical requirements are met and the GIS software provided by [vendor] meets DOI’s needs to efficiently and effectively accomplish mission critical tasks involving geospatial technology.

4.0 **EFFECTIVE PERIOD**

Once this Service Level Agreement (SLA) has been approved, it will remain in effect throughout the existence of the [department] BPA with [vendor].  

4.1Periodic Review

Any party can propose changes to this SLA.  Changes require negotiation between the [receiving agency] CIO and CFO, and the [administering agency] CO and COR.  If the changes are adopted and approved, a revised SLA will be promulgated incorporating the change(s).  The new SLA document will supersede the previous SLA.

4.2Acceptance

The SLA will take effect upon signatures by those individuals with [receiving agency] listed in Section 3.0.  

**5.0APPROVAL SIGNATURES**

The following signatures represent the authority and approval to proceed with the management and award of the [department] BPA with [vendor] Service Level Agreement (SLA) as stated herein:

______________________________

NameDate

Title

Chief Information Officer

______________________________

NameDate

Title

Chief Financial Officer 

Service Level Agreement (SLA) for

the Management of 

[Department Name]

Blanket Purchase Agreement (BPA)

Between

[Administrating Agency]

And

[Receiver Agency]

[Date]

2

*UNCLASSIFIED*