# L_2022312EN.01000101.xml

| 5.12.2022 | EN | Official Journal of the European Union | L 312/1 |
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5.12.2022

EN

Official Journal of the European Union

L 312/1

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COMMISSION DELEGATED REGULATION (EU) 2022/2360

of 3 August 2022

amending the regulatory technical standards laid down in Delegated Regulation (EU) 2018/389 as regards the 90-day exemption for account access

(Text with EEA relevance)

THE EUROPEAN COMMISSION,

Having regard to the Treaty on the Functioning of the European Union,

Having regard to Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, amending Directives 2002/65/EC, 2009/110/EC and 2013/36/EU and Regulation (EU) No 1093/2010, and repealing Directive 2007/64/EC (1), and in particular Article 98(4), second subparagraph, thereof,

Whereas:

| (1) | Article 10 of Commission Delegated Regulation (EU) 2018/389 (2) provides for an exemption from the requirement laid down in Article 97 of Directive (EU) 2015/2366 to apply strong customer authentication where a payment service user is accessing the balance and the recent transactions of a payment account without disclosure of sensitive payment data. In that case, payment service providers are allowed not to apply strong customer authentication for accessing the account information, provided that strong customer authentication was applied when the account information was accessed for the first time, and at least every 90 days after that. |
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(1)

Article 10 of Commission Delegated Regulation (EU) 2018/389 (2) provides for an exemption from the requirement laid down in Article 97 of Directive (EU) 2015/2366 to apply strong customer authentication where a payment service user is accessing the balance and the recent transactions of a payment account without disclosure of sensitive payment data. In that case, payment service providers are allowed not to apply strong customer authentication for accessing the account information, provided that strong customer authentication was applied when the account information was accessed for the first time, and at least every 90 days after that.

| (2) | The use of that exemption has led to very divergent practices in the application of Delegated Regulation (EU) 2018/389, where some account servicing payment service providers request strong customer authentication every 90 days, others at shorter time intervals, and some have not applied the exemption and request strong customer authentication for every account access. That divergence has led to undesirable friction in the customer journey when using account information services and to a negative impact on the services of account information service providers. |
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(2)

The use of that exemption has led to very divergent practices in the application of Delegated Regulation (EU) 2018/389, where some account servicing payment service providers request strong customer authentication every 90 days, others at shorter time intervals, and some have not applied the exemption and request strong customer authentication for every account access. That divergence has led to undesirable friction in the customer journey when using account information services and to a negative impact on the services of account information service providers.

| (3) | In order to ensure proper balance between the objectives of Directive (EU) 2015/2366 of enhancing security, facilitating innovation and enhancing competition in the internal market, it is necessary to further specify the application of the exemption set out in Article 10 of Delegated Regulation (EU) 2018/389, for cases where the account information is accessed through an account information service provider. Accordingly, in such a case, payment service providers should not be allowed to choose whether or not to apply strong customer authentication, and the exemption should be made mandatory, subject to conditions that aim to ensure that the safety and security of the payment service users’ data is being met. |
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(3)

In order to ensure proper balance between the objectives of Directive (EU) 2015/2366 of enhancing security, facilitating innovation and enhancing competition in the internal market, it is necessary to further specify the application of the exemption set out in Article 10 of Delegated Regulation (EU) 2018/389, for cases where the account information is accessed through an account information service provider. Accordingly, in such a case, payment service providers should not be allowed to choose whether or not to apply strong customer authentication, and the exemption should be made mandatory, subject to conditions that aim to ensure that the safety and security of the payment service users’ data is being met.

| (4) | The exemption should be limited to access to the balance and the recent transactions of a payment account without disclosure of sensitive payment data. The exemption should only apply where strong customer authentication was already applied by payment service providers for the first access through the respective account information service provider and should be renewed periodically. |
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(4)

The exemption should be limited to access to the balance and the recent transactions of a payment account without disclosure of sensitive payment data. The exemption should only apply where strong customer authentication was already applied by payment service providers for the first access through the respective account information service provider and should be renewed periodically.

| (5) | To ensure the safety and security of payment service users’ data, payment service providers should, at any time, be allowed to apply strong customer authentication where they have objectively justified and duly evidenced reasons relating to unauthorised or fraudulent access. This might be the case where the transaction monitoring mechanisms of the account servicing payment service provider detect an elevated risk of unauthorised or fraudulent access. In order to ensure a consistent application of the exemption, account servicing payment service providers should in such cases document and duly justify to their national competent authority, upon its request, the reasons for applying strong customer authentication. |
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(5)

To ensure the safety and security of payment service users’ data, payment service providers should, at any time, be allowed to apply strong customer authentication where they have objectively justified and duly evidenced reasons relating to unauthorised or fraudulent access. This might be the case where the transaction monitoring mechanisms of the account servicing payment service provider detect an elevated risk of unauthorised or fraudulent access. In order to ensure a consistent application of the exemption, account servicing payment service providers should in such cases document and duly justify to their national competent authority, upon its request, the reasons for applying strong customer authentication.

| (6) | Where the payment service user directly accesses the account information, payment service providers should continue to be allowed to choose whether to apply strong customer authentication. This is because in such cases no particular issues have been observed requiring an amendment of the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389, contrary to the case of access through an account information service provider. |
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(6)

Where the payment service user directly accesses the account information, payment service providers should continue to be allowed to choose whether to apply strong customer authentication. This is because in such cases no particular issues have been observed requiring an amendment of the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389, contrary to the case of access through an account information service provider.

| (7) | To ensure a level playing field among all payment service providers, and in line with the objectives of Directive (EU) 2015/2366 of enabling the development of user-friendly and innovative services, it is proportionate to establish the same 180-day timeline for both the renewal of strong customer authentication for accessing the account information directly with the account servicing payment service provider and through an account information service provider. Renewing strong customer authentication at the current frequency could cause undesirable friction in the customer journey and prevent account information service providers from offering their services and users from receiving those services. |
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(7)

To ensure a level playing field among all payment service providers, and in line with the objectives of Directive (EU) 2015/2366 of enabling the development of user-friendly and innovative services, it is proportionate to establish the same 180-day timeline for both the renewal of strong customer authentication for accessing the account information directly with the account servicing payment service provider and through an account information service provider. Renewing strong customer authentication at the current frequency could cause undesirable friction in the customer journey and prevent account information service providers from offering their services and users from receiving those services.

| (8) | Account servicing payment service providers that offer a dedicated interface and that have implemented a contingency mechanism as set out in Article 33(4) of Delegated Regulation (EU) 2018/389 should not be required to implement the new mandatory exemption in their direct customer interfaces for the purpose of the contingency mechanism, provided that they do not apply the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389 in their direct customer interfaces. It would be disproportionate to require account servicing payment service providers that offer a dedicated interface in which they have to implement the new mandatory exemption, to also implement the exemption in their direct customer interfaces for the purpose of the contingency mechanism. |
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(8)

Account servicing payment service providers that offer a dedicated interface and that have implemented a contingency mechanism as set out in Article 33(4) of Delegated Regulation (EU) 2018/389 should not be required to implement the new mandatory exemption in their direct customer interfaces for the purpose of the contingency mechanism, provided that they do not apply the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389 in their direct customer interfaces. It would be disproportionate to require account servicing payment service providers that offer a dedicated interface in which they have to implement the new mandatory exemption, to also implement the exemption in their direct customer interfaces for the purpose of the contingency mechanism.

| (9) | In order to ensure that payment service providers have sufficient time to make the necessary changes to their systems, account servicing payment service providers should make available to the payment service providers the changes made to the technical specifications of their interfaces in order to comply with this Regulation no less than 2 months before such changes are implemented. |
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(9)

In order to ensure that payment service providers have sufficient time to make the necessary changes to their systems, account servicing payment service providers should make available to the payment service providers the changes made to the technical specifications of their interfaces in order to comply with this Regulation no less than 2 months before such changes are implemented.

| (10) | Delegated Regulation (EU) 2018/389 should therefore be amended accordingly. |
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(10)

Delegated Regulation (EU) 2018/389 should therefore be amended accordingly.

| (11) | This Regulation is based on the draft regulatory technical standards submitted to the Commission by the European Banking Authority. |
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(11)

This Regulation is based on the draft regulatory technical standards submitted to the Commission by the European Banking Authority.

| (12) | The European Banking Authority has conducted open public consultations on the draft regulatory technical standards on which this Regulation is based, analysed the potential related costs and benefits and requested the advice of the Banking Stakeholder Group established in accordance with Article 37 of Regulation (EU) No 1093/2010 of the European Parliament and of the Council (3). |
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(12)

The European Banking Authority has conducted open public consultations on the draft regulatory technical standards on which this Regulation is based, analysed the potential related costs and benefits and requested the advice of the Banking Stakeholder Group established in accordance with Article 37 of Regulation (EU) No 1093/2010 of the European Parliament and of the Council (3).

| (13) | The European Data Protection Supervisor was consulted in accordance with Article 42(1) of Regulation (EU) 2018/1725 and delivered formal comments on 7 June 2022. |
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(13)

The European Data Protection Supervisor was consulted in accordance with Article 42(1) of Regulation (EU) 2018/1725 and delivered formal comments on 7 June 2022.

| (14) | To allow for a smooth transition to the new requirements set out in this Regulation, payment service providers that have applied the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389 prior to the date of application of this Regulation should be allowed to continue applying that exemption up to 90 days from the last time strong customer authentication was applied, |
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(14)

To allow for a smooth transition to the new requirements set out in this Regulation, payment service providers that have applied the exemption laid down in Article 10 of Delegated Regulation (EU) 2018/389 prior to the date of application of this Regulation should be allowed to continue applying that exemption up to 90 days from the last time strong customer authentication was applied,

HAS ADOPTED THIS REGULATION:

Article 1

Amendments to Delegated Regulation (EU) 2018/389

Delegated Regulation (EU) 2018/389 is amended as follows:

| (1) | Article 10 is replaced by the following:

  ‘Article 10
  Access to the payment account information directly with the account servicing payment service provider

  1.   Payment service providers shall be allowed not to apply strong customer authentication, subject to compliance with the requirements laid down in Article 2, where a payment service user is accessing its payment account online directly, provided that access is limited to one of the following items online without disclosure of sensitive payment data:






  (a) | the balance of one or more designated payment accounts; |
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(1)

Article 10 is replaced by the following:

‘Article 10

Access to the payment account information directly with the account servicing payment service provider

1.   Payment service providers shall be allowed not to apply strong customer authentication, subject to compliance with the requirements laid down in Article 2, where a payment service user is accessing its payment account online directly, provided that access is limited to one of the following items online without disclosure of sensitive payment data:

(a)

the balance of one or more designated payment accounts;

| (b) | the payment transactions executed in the last 90 days through one or more designated payment accounts. |
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(b)

the payment transactions executed in the last 90 days through one or more designated payment accounts.

2.   By way of derogation from paragraph 1, payment service providers shall not be exempted from the application of strong customer authentication where one of the following conditions is met:

| (a) | the payment service user is accessing online the information specified in paragraph 1 for the first time; |
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(a)

the payment service user is accessing online the information specified in paragraph 1 for the first time;

| (b) | more than 180 days have elapsed since the last time the payment service user accessed online the information specified in paragraph 1 and strong customer authentication was applied.’ |
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(b)

more than 180 days have elapsed since the last time the payment service user accessed online the information specified in paragraph 1 and strong customer authentication was applied.’

| (2) | the following Article 10a is inserted:

  ‘Article 10a
  Access to the payment account information through an account information service provider

  1.   Payment service providers shall not apply strong customer authentication where a payment service user is accessing its payment account online through an account information service provider, provided that access is limited to one of the following items online without disclosure of sensitive payment data:






  (a) | the balance of one or more designated payment accounts; |
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(2)

the following Article 10a is inserted:

‘Article 10a

Access to the payment account information through an account information service provider

1.   Payment service providers shall not apply strong customer authentication where a payment service user is accessing its payment account online through an account information service provider, provided that access is limited to one of the following items online without disclosure of sensitive payment data:

(a)

the balance of one or more designated payment accounts;

| (b) | the payment transactions executed in the last 90 days through one or more designated payment accounts. |
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(b)

the payment transactions executed in the last 90 days through one or more designated payment accounts.

2.   By way of derogation from paragraph 1, payment service providers shall apply strong customer authentication where one of the following conditions is met:

| (a) | the payment service user is accessing online the information specified in paragraph 1 for the first time through the account information service provider; |
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(a)

the payment service user is accessing online the information specified in paragraph 1 for the first time through the account information service provider;

| (b) | more than 180 days have elapsed since the last time the payment service user accessed online the information specified in paragraph 1 through the account information service provider and strong customer authentication was applied. |
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(b)

more than 180 days have elapsed since the last time the payment service user accessed online the information specified in paragraph 1 through the account information service provider and strong customer authentication was applied.

3.   By way of derogation from paragraph 1, payment service providers shall be allowed to apply strong customer authentication where a payment service user is accessing its payment account online through an account information service provider and the payment service provider has objectively justified and duly evidenced reasons relating to unauthorised or fraudulent access to the payment account. In such a case, the payment service provider shall document and duly justify to its competent national authority, upon request, the reasons for applying strong customer authentication.

4.   Account servicing payment service providers that offer a dedicated interface as referred to in Article 31 shall not be required to implement the exemption laid down in paragraph 1 of this Article for the purpose of the contingency mechanism referred to in Article 33(4), where they do not apply the exemption laid down in Article 10 in the direct interface used for authentication and communication with their payment service users.’

| (3) | in Article 30, the following paragraph 4a is inserted:

  ‘4a.   By way of derogation from paragraph 4, account servicing payment service providers shall make available to the payment service providers referred to in this Article the changes made to the technical specifications of their interfaces in order to comply with Article 10a not less than 2 months before such changes are implemented.’
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(3)

in Article 30, the following paragraph 4a is inserted:

‘4a.   By way of derogation from paragraph 4, account servicing payment service providers shall make available to the payment service providers referred to in this Article the changes made to the technical specifications of their interfaces in order to comply with Article 10a not less than 2 months before such changes are implemented.’

Article 2

Transitional provisions

1.   Payment service providers that applied the exemption in Article 10 of Delegated Regulation (EU) 2018/389 before 25 July 2023 shall be allowed to continue to apply that exemption for access requests received through an account information service provider up to the expiry of the period covered by that exemption.

2.   By way of derogation from paragraph 1, whenever a new strong customer authentication is applied for access request through an account information service provider before the expiry of the period covered by the exemption referred to in paragraph 1, Article 10a as introduced by this Regulation applies.

Article 3

Entry into force and application

This Regulation shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.

Official Journal of the European Union

It shall apply from 25 July 2023.

This Regulation shall be binding in its entirety and directly applicable in all Member States.

Done at Brussels, 3 August 2022.

For the Commission

The President

Ursula VON DER LEYEN

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(1)  
  OJ L 337, 23.12.2015, p. 35.

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(2)  Commission Delegated Regulation (EU) 2018/389 of 27 November 2017 supplementing Directive (EU) 2015/2366 of the European Parliament and of the Council with regard to regulatory technical standards for strong customer authentication and common and secure open standards of communication (OJ L 69, 13.3.2018, p. 23).

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(3)  Regulation (EU) No 1093/2010 of the European Parliament and of the Council of 24 November 2010 establishing a European Supervisory Authority (European Banking Authority), amending Decision No 716/2009/EC and repealing Commission Decision 2009/78/EC (OJ L 331, 15.12.2010, p. 12).

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