April 11 , 2013

VIA ELECTRONIC SUBMISSION

Docket DOT

- OST

- 1998

- 3304 Docket Operations Facility U.S. Department of Transportation West Building Ground Floor, Room W12

- 140 1200 New Jersey Avenue, SE Washington, D.C. 20590

Re: Aeronexus Corporate (PTY) Ltd ; Family Assistance Plan

Pursuant to the requirements of the Foreign Carrier Family Support Act of 1997 , as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100

— Century of Aviation Reauthorization Act., Aeronexus Corporate (PTY) Ltd hereby submits a Family Assistance Plan outlining the means by which Aeronexus will meet the needs of families of its passengers and crewmembers should there be a n accident within the United States.

Please feel free to contact us should you have any questions regarding the attached plan.

Respectfully s ubmitted,

Joanne W. Young David M. Kirstein Counsel for Aeronexus Corporate (PTY) Ltd

Encl.

## Aeronexus Corporate (PTY) Ltd
Aviation Family Assistance Plan

April 2013

The plan is being submitted pursuant to the requirements of the Foreign Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100

— Century of Aviation Reauthorization Act.

Aeronexus 24

- hour operations number has been provided to the NTSB under separate cover and is not for public discl osure.TABLE OF CONTENTS

Page

1. Overview 1

2. Pre

- Response Planning 1

2.1. Committing Sufficient Resources 1

2.2. Aeronexus Special Assistance Team 1

2.3. Training 2

2.4. Toll

- Free Telephone Number 2

3. Passenger Reconciliation And Notification 2

3.1. Reconciliation

3.2

. Notifying Passenger Families 3

3.3. Equal Treatment of Passengers

3.4. Notification of NTSB in Accordance w ith 49 C.F.R. § 830.5 3

3.5

. Notification Concerning Liability for Man

- Made Structures 3

4. Passenger Identification 4

5. Family Access to the Accident Site 4

6. Human Remains and Personal Effects 4

6.1. Personal Effects 5

6.2. Monuments 5

7. Relationship With Designated Independent Organization 6

7.1. Compensation of Designated Organization 6

8. Provision of Simultaneous Electronic Transmission of National Transportation Safety Board (NTSB) Hearing 6

9. Filing Airline Plan with DOT and NTSB 6

10. Consultation on Carrier Response Not Covered by Plan 61. Overview

Aeronexus Family Assistance Plan (“Plan”) describes the methods by which Aeronexus

, in cooperation with the National Transportation Safety Board, other governmental entities, the designated independent organization and third parties, will provide family assistance after an aviation accident involving a flight in foreign air transportation operated by Aeronexus has occurred within the United States. The purpose of the Plan is to ensure that Aeronexus ’ efforts are made in the best interests of survivors and families and to respect the cultural and religious backgrounds of survivors and families.

Aeronexus provides family assistance without regard to an individual’s status as a revenue customer, non

- revenue customer, or crewmember. As used in this plan, the terms “cus tomer” and “passenger” both include employees of Aeronexus aboard an aircraft and any other persons aboard a n Aeronexus aircraft without regard to whether the person paid for the transportation. The Plan fulfills the requirements of the Foreign Air Carrie r Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR

- 21) and Vision 100

— Century of Aviation Reauthorization Act (Vision 100) codified at 49 U.S.C. § 41313.

Certain specialized servic es that are required following an accident may be accomplished on behalf of Aeronexus by vendors having expertise in those areas.

2. Pre

- Response Planning

2.1. Committing Sufficient Resources

Aeronexus will commit sufficient resources to carry out this Plan. Aeronexus will implement comprehensive emergency response and family assistance programs that utilize a broad spectrum of human and technological resources in the event of an accident. During such crises, specially trained employees throughout the organization will work around the clock on issues including family assistance, accident investigation, media relations, and liaison with government agencies and support organizations.

Aeronexus will establish a cooperative working relationship with the external organizations involved in a crisis and has designed its emergency response structure specifically to allow separate management of the crisis while continuing the safe operation of the air line.

2.2. Aeronexus Emergency Committee

The Emergency Committee (“EC”) , headed by Aeronexus ’ CEO and staffed by organized and trained Aeronexus employees will be activated to enhance communication between Aeronexus and the families affected by an acciden t and to respond to needs the families may have.

2.3. TrainingSince the customers of Aeronexus flights to and from the United States are primarily

persons other than United States citizens, families will be directed to call our toll free number. Aeronex us will provide adequate training to its employees and agents to meet the needs of survivors and family members following an accident. Periodic simulations of Aeronexus ’ comprehensive emergency response plan are made in conjunction with regular airport d rills.

2.4. Toll

- Free Telephone number

On request, an NTSB

- designated, independent non

- profit organization will establish a toll

- free telephone number on behalf of Aeronexus within one (1) hour of Aeronexus ’ head office receiving information indicating th at an aircraft operated by Aeronexus has been involved in an event and that there are serious injuriesand/or fatalities. At the same time Aeronexus will publish the telephone number if its own Passenger Inquiry Center, to cover all needs of our customers. The toll

- free number will be provided to the media , the police and fire department at the site of the accident as soon as it is established. Only information authorized for release will be provided.

3. Passenger Reconciliation a nd Notification

3.1. Reconciliation

In the case of a n Aeronexus flight accident within the United States, Aeronexus will

-- upon the request of the NTSB

-- provide the director of family support services designated for the accident under 49 U.S.C. § 1136(a)(l) and/or the organ ization designated for the accident under § 1136(a)(2) a list of names of passengers aboard the aircraft. This list will be based on the airline’s best available information at the time of request. All passenger manifests shall be considered and marked a s “preliminary and unconfirmed.” However, the passenger manifest will be updated periodically. If foreign nationals are verified to be on board, Aeronexus will transmit a list of their names to the United States Department of State.

3.2 . Notifying Passenger Families

Specially trained personnel, designated by the EC, will notify the family of each passenger as soon as it appears that the individual was on board. This notification will be provided in person to the extent practicable and as soon as po ssible after the identity of the passenger has been verified. We will not wait for all the names of passengers to be verified before releasing the names of known passengers. This will enable a quick flow of information at both the place of departure and arrival, and will continue 24 hours per day.

Identifying and contacting some passengers’ next

- of

- kin may be delayed, depending on the amount and accuracy of information available. Aeronexus will not release a passenger’s name publicly or to individual ca llers until after the next

- of

- kin has been notified. If the next

- of

- kin requests that the passenger’s name not be made public, Aeronexus will convey that information to the NTSB in an effort to do everything possible to honor the request.3.3 . Equal Tre atment O f Passengers.

The treatment of the families of non

- revenue passengers will be the same as the treatment of families of revenue passengers.

3.4 . Notification of NTSB In Accordance With 49 C.F.R. § 830.5

Upon learning of an aircraft accident, Aer onexus will immediately notify the nearest NTSB field office and provide the following information, if available:

1) Type, nationality, and registration marks of the aircraft;
2) Name of the owner and operator of the aircraft;
3) Name of the pilot

- in

- command;
4) Date and time of the accident;
5) Last point of departure and point of intended landing of the aircraft;
6) Position of the aircraft with reference to some easily defined geographical point;
7) Number of persons aboard, number killed, and number seriously injured;
8) Natur e of the accident, the weather over the accident site, and the extent of damage to the aircraft so far as is known; and
9) A description of any explosives, radioactive materials, or other dangerous articles carried on the flight.

3.5 . Notification Concerning Liability For Man

- Made Structures

In the case of an accident that results in significant damage to a man

- made structure or other property that is not government

- owned, Aeronexus will promptly provide written notice, to the extent practicable, directly to t he owner of the structure or other property advising the owner:

1) to contact the insurer of the property as the authoritative source for information about coverage and compensation;
2) to not rely on unofficial information offered by Aeronexus representatives a bout compensation by Aeronexus for accident

- site property damage; and
3) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site.

4. Passenger I dentification

The medical examiner or coroner is responsible for the positive identification of fatalities and will provide official notification of death to the family. In cases where local capacity is exceeded, this task may be supplemented by members o f the disaster mortuary team.For injured passengers, the hospital is responsible for periodic status updates and either

the hospital or Aeronexus will continue to advise the families.

5. Family Access t o t he Accident Site

Aeronexus will assist a passeng er’s family in traveling to the location of the accident if they so desire. Once at the location, specific Aeronexus personnel assisted by a third party will be assigned and dedicated to the families to provide for their physical care, e.g., by coordinati ng accommodations, ground transportation, communication, the purchase of personal incidentals, and visiting survivors in the hospitals.

Aeronexus will make provisions for a joint family support operations center to include space, communications, and logist ical support for federal investigators and the designated organization’s staff. Aeronexus will endeavor to secure a suitable facility to protect families from intrusions by the media and by unwelcome solicitors.

The National Transportation Safety Board ha s accident

- site jurisdiction. NTSB may limit access to the site for reasons of terrain, biohazard and/or hazardous materials, security measures, or other unforeseen conditions. Within these site security limitations, Aeronexus will respond to victim

- fami ly requests for visits to the accident scene.

Aeronexus representatives will continue to assist family members as they depart the accident location and will maintain contact with the family until it is no longer necessary.

6. Human Remains a nd Personal Effects

The medical examiner or coroner is responsible for the disposition of identifiable and unidentifiable human remains. The NTSB may activate disaster mortuary teams to assist with this process.

Aeronexus will comply with decisions made by the respo nsible authorities and help to ensure that the families are advised as to the plans for disposition. We will honor the
next

- of

- kin’s wishes regarding arrangements for remains identified as those of the
passenger.

6.1. Personal Effects

Authorities should r eturn identifiable personal effects to the passenger’s family rather than entrusting them to Aeronexus . Local authorities should determine disposition of unidentifiable personal effects.

If personal effects come into the airline’s control, unless the effec ts are needed for investigation of the accident or for a criminal investigation, Aeronexus or its designee will consult with each family about the disposition of the items. Aeronexus or its designee will describe to the next

- of

- kin the condition of each such possession and follow the next

- of

- kin’s direction as to the return or other disposition of such items regardless of their condition. Aeronexus will designate an experienced subcontractorwho will commit sufficient resources to provide services, inclu ding, but not limited to,

recovery, cleaning, and restoration of personal effects, liaison with relatives, eventual repatriation, and final disposition of remains.

After returning all possessions that can be associated with specific passengers, Aeronexus A ir will retain any unclaimed possessions within its control for no less than 18 months.

6.2. Monuments

If the families express a desire for a monument at the accident site, Aeronexus will consult each of them about its construction, including any inscript ion on the monument. All comments and concerns from families (along with the statutory and/or regulatory requirements or considerations of the place of construction) will be given careful consideration. Each family will be given a choice of including or not including the passenger’s name should the agreed design contain victim names in an inscription. If it is impossible to obtain a unanimous agreement from the families, Aeronexus may implement a plan agreeable to the majority of the families.

The closes t family members will be given an opportunity to visit the monument when construction is complete.

7. Relationship w ith Designated Independent Organization

Aeronexus will establish a liaison with the independent, non

- profit organization that the NTSB designates under 49 U.S.C. § 1136(a)(2) in order to work together on an ongoing basis. The goals will be to ensure that mental health and counseling services, as well as any other appropriate services, are provided to families following an accident.

7.1. Compensation Of Designated Organization

A procedure will be developed to pay reasonable compensation for services provided to the independent, non

- profit organization that the NTSB designates under 49 U.S.C. § 1136(a)(2). Aeronexus will request a plan of tasks and anticipated expenses prior to the designated organization’s full deployment, a consultation about costs as they are incurred, and an itemized list of services rendered and expenses to accompany the organization’s invoice.

8. Provision o f Simultaneous Electronic Transmission of Nation al Transportation Safety Board Hearing

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Aeronexus will ensure that the proceeding is made available s imultaneously by electronic means at a location open to the public at both the origin and destination of the flight, provided that city is located in the United States.9. Filing Airline Plan w ith DOT a nd NTSB

Aeronexus has filed this Plan as required by the Foreign Air Carrier Family Support Act of 1997, as amended by AIR

- 21 and Vision 100. In addition, Aeronexus has submitted to the National Transportation Safety Board contact telephone numbers at its operational center that can be used by the NTSB 24 hours per day, seven days per week.

10. Consultation o n Carrier Response Not Covered b y Plan

In the event Aeronexus volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States inv olving a major loss of life, Aeronexus will consult with the NTSB and the U.S. Department of State

, on the provision of the assistance.