[Federal Register Volume 88, Number 209 (Tuesday, October 31, 2023)]
[Notices]
[Pages 74401-74402]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-23986]


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AGENCY FOR INTERNATIONAL DEVELOPMENT


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Agency for International Development (USAID).

ACTION: Notice of information collection; request for comment.

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SUMMARY: In accordance with the Information Collection Review 
procedures of the Paperwork Reduction Act of 1995 (PRA), the United 
States Agency for International Development (USAID), is seeking comment 
on the proposed Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery. The Agency will use surveys and 
forms to collect, analyze, and interpret information gathered through 
this generic clearance to identify strengths and weakness of the 
current services, information, and to make improvements in customer 
service.

DATES: All comments should be submitted within 60 calendar days from 
the date of this publication.

ADDRESSES: Comments submitted in response to this notice should be 
submitted to the <a href="/cdn-cgi/l/email-protection#117872636574707c5164627078753f767e67"><span class="__cf_email__" data-cfemail="7a1319080e1f1b173a0f091b131e541d150c">[email protected]</span></a>.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Kelly Hamilton at 202-921-5016, 
<a href="/cdn-cgi/l/email-protection#fb9298898f9e9a96bb8e889a929fd59c948d"><span class="__cf_email__" data-cfemail="f79e94858392969ab78284969e93d9909881">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: The proposed information collection activity 
provides a means to garner qualitative customer and stakeholder 
feedback in an efficient, timely manner. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. These collections will allow for ongoing, collaborative, 
and actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The Agency will collect, analyze, and interpret information 
gathered through this generic clearance to identify strengths and 
weaknesses of the current services, information, and make improvements 
in service delivery based on feedback. The solicitation of feedback 
will target areas such as: timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    <bullet> Information gathered will be used only internally for 
general service improvement and program management

[[Page 74402]]

purposes and is not intended for release outside of the agency (if 
released, procedures outlined in Question 16 will be followed);
    <bullet> Information gathered will not be used for the purpose of 
substantially informing influential policy decisions;
    <bullet> Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study;
    <bullet> The collections are voluntary;
    <bullet> The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    <bullet> The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
    <bullet> Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future; and
    <bullet> With the exception of information needed to provide 
remunerations for participants of focus groups and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Below we provide projected average burden estimates for the next 
three years:
    Estimated Annual Number of Respondents: 10,000.
    Responses per Respondent: 1.
    Annual Responses: 10,000.
    Average Minutes per Response: 15 minutes.
    Annual Burden Hours: 30,000 hours.
    Frequency: On occasion.

    Dated: October 26, 2023.
Taniesha Tolbert,
Supervisory Records Information Management Specialist, Bureau for 
Management, Office of Management Services, Information and Records 
Division.
[FR Doc. 2023-23986 Filed 10-30-23; 8:45 am]
BILLING CODE 6116-01-P


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