Federal Register / Vol. 88, No. 202 / Friday, October 20, 2023 / Notices 72493 

Dated: October 17, 2023. 

Lauren K. Roth, 

Associate Commissioner for Policy. 

[FR Doc. 2023–23161 Filed 10–19–23; 8:45 am] 

BILLING CODE 4164–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Health Resources and Services 

Administration 

Agency Information Collection 

Activities: Proposed Collection: Public 

Comment Request; Information 

Collection Request Title: CAREWare 

Customer Satisfaction and Usage 

Survey 

AGENCY: Health Resources and Services 

Administration (HRSA), Department of 

Health and Human Services. 

ACTION: Notice. 

SUMMARY: In compliance with the 

requirement for opportunity for public 

comment on proposed data collection 

projects of the Paperwork Reduction Act 

of 1995, HRSA announces plans to 

submit an Information Collection 

Request (ICR), described below, to the 

Office of Management and Budget 

(OMB). Prior to submitting the ICR to 

OMB, HRSA seeks comments from the 

public regarding the burden estimate, 

below, or any other aspect of the ICR. 

DATES: Comments on this ICR should be 

received no later than December 19, 

2023. 

ADDRESSES: Submit your comments to 

paperwork@hrsa.gov or mail the HRSA 

Information Collection Clearance 

Officer, Room 14N39, 5600 Fishers 

Lane, Rockville, MD 20857. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on the 

proposed project or to obtain a copy of 

the data collection plans and draft 

instruments, email paperwork@hrsa.gov 

or call Joella Roland, the HRSA 

Information Collection Clearance 

Officer, at (301) 443–3983. 

SUPPLEMENTARY INFORMATION: When 

submitting comments or requesting 

information, please include the ICR title 

for reference. 

Information Collection Request Title: 

CAREWare Customer Satisfaction and 

Usage Survey, OMB No. 0906–xxxx– 

New. 

Abstract: HRSA developed 

CAREWare, a software application first 

released in 2000, to help meet the data 

collection and reporting needs of Ryan 

White HIV/AIDS Program (RWHAP) 

grant recipients. The secure software is 

a free, electronic health and social 

support services information system for 

RWHAP grant recipients and their 

subrecipients to assist in the data 

requirement submissions that inform 

the development of the Ryan White 

HIV/AIDS Program Service Report, the 

AIDS Drug Assistance Program Data 

Report, the Ending the HIV Epidemic 

Initiative Triannual Report, and the 

voluntary Clinical Quality Measures 

Performance Measures. Over time, the 

software has evolved into a 

comprehensive health information 

system and is now the source of more 

than half of all the RWHAP client-level 

data received from recipients and 

subrecipients of RWHAP grant funding. 

CAREWare software manages HIV 

clinical and support service data from 

more than 360,000 client records in 48 

states; Washington, DC; Puerto Rico; 

and the U.S. Virgin Islands. 

The CAREWare software application 

contains customizable modules for 

tracking demographic information, 

services, medications, laboratory test 

results, immunization history, diagnoses 

(updated with International 

Classification of Diseases, Tenth 

Revision codes), referrals to outside 

agencies, and an appointment 

scheduler. There is a custom report 

generator and a performance measures 

module that supports quality of care 

initiatives at the provider level. The 

software also has several ways to import 

data from third-party sources, including 

commercial labs and other electronic 

health records (using both Health Level 

Seven and simple Comma Separated 

Value-formatted files), HIV surveillance 

systems, and for RWHAP Part B AIDS 

Drug Assistance Programs, pharmacy 

benefit programs. The software and user 

support materials can be accessed here: 

https://hab.hrsa.gov/program-grantsmanagement/careware. Finally, 

CAREWare supports users through an 

experienced helpdesk with ongoing 

software maintenance issues and 

enhancements to the user interface. 

HRSA is proposing a customer 

satisfaction survey to gather feedback 

from CAREWare users regarding their 

experiences and satisfaction with the 

software platform and to obtain 

suggestions for improvement. 

Need and Proposed Use of the 

Information: HRSA aims to understand 

CAREWare users’ needs and concerns 

by collecting information on current 

software features and inquiring about 

opportunities to improve the user 

experience and product features. The 

survey will address the software’s 

functionality and how well it meets the 

data collection, reporting, and quality 

management needs of the CAREWare 

user. The feedback will enable HRSA to 

assess, benchmark, and improve 

customer satisfaction with RWHAP 

grant recipients. 

Likely Respondents: RWHAP 

recipients and providers who use 

CAREWare to produce data files for the 

Ryan White HIV/AIDS Program Service 

Report, the AIDS Drug Assistance 

Program Data Report, the Ending the 

HIV Epidemic Initiative Triannual 

Report, and the voluntary Clinical 

Quality Measures performance measures 

module. 

Burden Statement: Burden in this 

context means the time expended by 

persons to generate, maintain, retain, 

disclose, or provide the information 

requested. This includes the time 

needed to review instructions; to 

develop, acquire, install, and utilize 

technology and systems for the purpose 

of collecting, validating, and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information; to search 

data sources; to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. The total annual burden 

hours estimated for this ICR are 

summarized in the table below. 

Total Estimated Annualized Burden 

Hours: 

Form name Number of 

respondents 

Number of 

responses per 

respondent 

Total 

responses 

Average 

burden per 

response 

(in hours) 

Total 

burden hours 

CAREWare User Survey ..................................................... 1,160 1 1,160 2 2,320 

Total .............................................................................. 1,160 1 1,160 2 2,320 


ddrumheller on DSK120RN23PROD with NOTICES1
72494 Federal Register / Vol. 88, No. 202 / Friday, October 20, 2023 / Notices 

HRSA specifically requests comments 

on: (1) the necessity and utility of the 

proposed information collection for the 

proper performance of the agency’s 

functions; (2) the accuracy of the 

estimated burden; (3) ways to enhance 

the quality, utility, and clarity of the 

information to be collected; and (4) the 

use of automated collection techniques 

or other forms of information 

technology to minimize the information 

collection burden. 

Maria G. Button, 

Director, Executive Secretariat. 

[FR Doc. 2023–23257 Filed 10–19–23; 8:45 am] 

BILLING CODE 4165–15–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Health Resources and Services 

Administration 

Agency Information Collection 

Activities: Proposed Collection: Public 

Comment Request; Information 

Collection Request Title: Voluntary 

Partner Surveys To Implement 

Executive Order 14058 in the Health 

Resources and Services 

Administration, OMB No. 0915–0212— 

Revision 

AGENCY: Health Resources and Services 

Administration (HRSA), Department of 

Health and Human Services. 

ACTION: Notice. 

SUMMARY: In compliance with the 

requirement for opportunity for public 

comment on proposed data collection 

projects of the Paperwork Reduction Act 

of 1995, HRSA announces plans to 

submit an Information Collection 

Request (ICR), described below, to the 

Office of Management and Budget 

(OMB). Prior to submitting the ICR to 

OMB, HRSA seeks comments from the 

public regarding the burden estimate, 

below, or any other aspect of the ICR. 

DATES: Comments on this ICR should be 

received no later than December 19, 

2023. 

ADDRESSES: Submit your comments to 

paperwork@hrsa.gov or mail the HRSA 

Information Collection Clearance 

Officer, Room 14N39, 5600 Fishers 

Lane, Rockville, MD 20857. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on the 

proposed project or to obtain a copy of 

the data collection plans and draft 

instruments, email paperwork@hrsa.gov 

or call Joella Roland, the HRSA 

Information Collection Clearance 

Officer, at (301) 443–3983. 

SUPPLEMENTARY INFORMATION: When 

submitting comments or requesting 

information, please include the ICR title 

for reference. 

Information Collection Request Title: 

Voluntary Partner Surveys to Implement 

Executive Order 14058 in the Health 

Resources and Services Administration, 

OMB No. 0915–0212—Revision. 

Abstract: The purpose of information 

collections under this generic umbrella 

ICR package is to conduct a limited 

number of partner surveys. If this 

generic ICR is approved, information on 

each individual partner survey 

conducted under this generic ICR will 

not be published separately in the 

Federal Register. Approval of this 

specific umbrella ICR would allow 

HRSA to continue to conduct voluntary 

customer surveys of its partners to 

assess strengths and weaknesses in 

program services and processes. A 

previous version of this ICR was done 

in response to Executive Order 12862, 

which called on the federal government 

to gather feedback from customers, set 

customer service standards, and 

measure performance against those 

standards. In December 2021, the White 

House issued Executive Order 14058, 

calling on the federal government to 

improve its service delivery to its 

customers and put people at the center 

of federal government activity. In 

accordance with this directive, HRSA is 

requesting approval of this generic 

umbrella ICR from OMB to conduct the 

partner surveys with a slight increase in 

the allotted burden hours so that HRSA 

can assess its performance from a larger 

swath of its partner population to help 

ensure that HRSA’s customer service 

delivery continues to improve, in 

accordance with the directive in 

Executive Order 14058. 

HRSA customer service feedback will 

continue to be gathered in the form of 

focus groups, in-class evaluation forms, 

mail surveys, and telephone surveys. 

Although HRSA cannot anticipate all 

the collections that will fall under this 

generic umbrella ICR, HRSA anticipates 

receiving OMB approval to include the 

following collections: 

• Surveys of HRSA grantees to 

determine satisfaction with grant 

processes or technical assistance 

provided by a HRSA contractor. Surveys 

may also be done to determine partner 

satisfaction with HRSA products or 

services. Surveys may be conducted by 

mail, telephone, or online. These 

surveys include the Division of 

Practitioner Data Bank Usability Survey 

generic fast track ICR, which helps 

identify strengths and weaknesses of the 

National Practitioner Data Bank 

customer service call center agents, and 

the HRSA Electronic Handbooks 

Customer Service Survey generic fast 

track ICR, which gathers public 

feedback about HRSA’s electronic 

handbooks. 

• Evaluation forms completed by 

providers who receive training from 

HRSA funding recipients, to measure 

satisfaction with the training 

experience. Evaluation forms may also 

be done after a conference or other 

training session with HRSA partners. 

Evaluation forms may be done hardcopy or online. One evaluation form 

generic fast track ICR that is expected to 

be included in this generic umbrella ICR 

is the National Ryan White Conference 

survey forms evaluating the National 

Ryan White Conference on HIV Care 

and Treatment and the Federal Cervical 

Cancer Collaborative Post-Roundtable 

Evaluation. This will help HRSA gain 

better understanding of participants’ 

experiences attending the Federal 

Cervical Cancer Collaborative 

Roundtable meetings. 

• Focus groups of HRSA grantees to 

learn more about their needs and 

concerns (e.g., professional 

development, technical assistance, and 

current or expected issues with program 

operations). Focus groups may also be 

conducted to learn more about how the 

people served by HRSA programs react 

to messaging related to HRSA program 

activities. Focus groups may be 

conducted online or in person. The 

HRSA focus group generic fast track ICR 

that is expected to be included in this 

generic umbrella ICR includes the 

HRSA Division of Transplantation 

Formative Evaluation Minority Organ 

Donation Outreach consisting of a group 

of online focus groups designed to 

gather feedback on several campaign 

concepts. 

Need and Proposed Use of the 

Information: Results of these surveys 

will be used to plan and redirect 

resources and efforts as needed to 

improve services and processes. Focus 

groups may also be used to gain partner 

input into the design of mail and 

telephone surveys. 

Likely Respondents: HRSA partners 

are typically state or local governments, 

health care facilities, health care 

consortia, health care providers, and 

researchers. HRSA partners may also 

include individuals served by HRSA 

programs and/or funding recipients. 

Participation in any collections under 

this clearance will be entirely voluntary, 

and the privacy of respondents will be 

preserved to the extent requested by 

participants and as permitted by law. 

Burden Statement: Burden in this 

context means the time expended by 

persons to generate, maintain, retain, 


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