What is Alternative Dispute

Resolution (ADR)?

ADR encompasses a variety of dispute resolution 

methods, including:

• mediation

• facilitation

• early neutral evaluation

In ADR, a third party neutral guides the parties in 

identifying their interests and developing mutually 

acceptable solutions to their disputes.

In ADR, the parties make the decisions about the 

outcome of their dispute.

ADR processes are confidential and

voluntary.

Save Time and Money

ADR is an alternative to traditional 

litigation that can save the parties time

and money, and result in party control over 

creative solutions and beneficial 

outcomes.

 Toll Free ADR Helpline: 

1-844-238-1560

DRS e-mail: ferc.adr@ferc.gov

 To contact a DRS staff member directly

 visit DRS online:

www.ferc.gov/legal/adr.asp

Take control of your case

with ADR...

Dispute Resolution Service

Federal Energy Regulatory Commission

888 First Street, N.E., Washington D.C. 20426

Guiding all parties 

to achieve

 mutually satisfactory 

solutions

to their disputes

Dispute

Resolution

Service

Federal Energy Regulatory Commission
Can DRS help me?

DRS has a proven track record of

successfully mediating and facilitating 

complex multi-party disputes in a range 

of areas such as:

• electric, gas, and oil tariffs and rates

• gas certificates

• hydropower licensing

• environmental matters

DRS has guided parties to 

agreement in these types of 

disputes:

• contract disputes

• tariff and rate disputes

• interconnection agreements

• infrastructure disputes

• interagency cooperation 

• cultural and natural resources

Why DRS?

The FERC’s Dispute Resolution Service is a 

neutral unit that provides mediation,

facilitation, and training for parties engaged in 

or affected by FERC-related disputes.

DRS is staffed full time by dispute resolution

professionals who have extensive experience

in all FERC-regulated energy sectors. 

DRS services provide parties the flexibility to 

craft their own solutions and are a resource 

provided by the Commission at no charge.

FERC has a dedicated position for 

Landowner Helpline concerns. Toll Free: 

1-877-337-2237 | Email: 

LandownerHelp@ferc.gov.

How do I access DRS?

Accessing our service is easy. No formal filing is

required. Simply contact DRS about a potential

ADR process.

Toll Free ADR Helpline: 

1-844-238-1560

To contact a DRS staff member directly visit

 DRS online: www.ferc.gov/legal/adr.asp

 DRS e-mail: ferc.adr@ferc.gov

Cases:

What can DRS do?

DRS assists parties to identify an appropriate ADR

process for their dispute.

DRS works with parties to identify interests and 

achieve a mutually satisfactory agreement.

Testimonial

Our contact [at FERC DRS] was 

informative, helpful and very responsive. 

He was an outstanding mediator and kept 

us well informed. I . . . place a high 

premium on customer service [and our 

mediator] represented FERC well. I would 

highly recommend . . . contact[ing] FERC 

for assistance, based on my experience.

Training:

What else can DRS do?

DRS provides training and education on

ADR processes and techniques.

DRS develops customized training to fit

your collaborative needs.

DRS guides entities in dispute resolution

design to resolve conflicts earlier.