April 11, 2013

VIA ELECTRONIC SUBMISSION

Docket DOT-OST-1998-3304

Docket Operations Facility

U.S. Department of Transportation

West Building Ground Floor, Room W12-140

1200 New Jersey Avenue, SE

Washington, D.C. 20590

Re: Aeronexus Corporate (PTY) Ltd; Family Assistance Plan

Pursuant to the requirements of the Foreign Carrier Family Support Act of 1997, as 

amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and 

Vision 100 — Century of Aviation Reauthorization Act., Aeronexus Corporate (PTY) 

Ltd hereby submits a Family Assistance Plan outlining the means by which Aeronexus

will meet the needs of families of its passengers and crewmembers should there be an 

accident within the United States. 

Please feel free to contact us should you have any questions regarding the attached plan.

Respectfully submitted,

 

Joanne W. Young

David M. Kirstein 

Counsel for Aeronexus Corporate (PTY) Ltd

Encl.
Aeronexus Corporate (PTY) Ltd 

Aviation Family Assistance Plan

April 2013

The plan is being submitted pursuant to the requirements of the Foreign 

Carrier Family Support Act of 1997, as amended by the Wendell H. Ford 

Aviation Investment and Reform Act of 1997 and Vision 100 — Century 

of Aviation Reauthorization Act.

Aeronexus 24-hour operations number has been provided to the NTSB 

under separate cover and is not for public disclosure.
TABLE OF CONTENTS

Page

1. Overview 1

2. Pre-Response Planning 1

2.1. Committing Sufficient Resources 1

2.2. Aeronexus Special Assistance Team 1

2.3. Training 2

2.4. Toll-Free Telephone Number 2

3. Passenger Reconciliation And Notification 2

3.1. Reconciliation

3.2. Notifying Passenger Families 3

3.3. Equal Treatment of Passengers

3.4. Notification of NTSB in Accordance with 49 C.F.R. § 830.5 3

3.5. Notification Concerning Liability for Man-Made Structures 3

4. Passenger Identification 4

5. Family Access to the Accident Site 4

6. Human Remains and Personal Effects 4

6.1. Personal Effects 5

6.2. Monuments 5

7. Relationship With Designated Independent Organization 6

7.1. Compensation of Designated Organization 6

8. Provision of Simultaneous Electronic Transmission of National 

Transportation Safety Board (NTSB) Hearing

6

9. Filing Airline Plan with DOT and NTSB 6

10. Consultation on Carrier Response Not Covered by Plan 6
1. Overview

Aeronexus Family Assistance Plan (“Plan”) describes the methods by which Aeronexus, 

in cooperation with the National Transportation Safety Board, other governmental 

entities, the designated independent organization and third parties, will provide family 

assistance after an aviation accident involving a flight in foreign air transportation 

operated by Aeronexus has occurred within the United States. The purpose of the Plan is 

to ensure that Aeronexus’ efforts are made in the best interests of survivors and families 

and to respect the cultural and religious backgrounds of survivors and families.

Aeronexus provides family assistance without regard to an individual’s status as a 

revenue customer, non-revenue customer, or crewmember. As used in this plan, the 

terms “customer” and “passenger” both include employees of Aeronexus aboard an 

aircraft and any other persons aboard an Aeronexus aircraft without regard to whether the 

person paid for the transportation. The Plan fulfills the requirements of the Foreign Air 

Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation 

Investment and Reform Act for the 21st Century (AIR-21) and Vision 100 — Century of 

Aviation Reauthorization Act (Vision 100) codified at 49 U.S.C. § 41313.

Certain specialized services that are required following an accident may be accomplished 

on behalf of Aeronexus by vendors having expertise in those areas.

2. Pre-Response Planning

2.1. Committing Sufficient Resources

Aeronexus will commit sufficient resources to carry out this Plan. Aeronexus will 

implement comprehensive emergency response and family assistance programs that 

utilize a broad spectrum of human and technological resources in the event of an 

accident. During such crises, specially trained employees throughout the organization 

will work around the clock on issues including family assistance, accident investigation, 

media relations, and liaison with government agencies and support organizations. 

Aeronexus will establish a cooperative working relationship with the external 

organizations involved in a crisis and has designed its emergency response structure 

specifically to allow separate management of the crisis while continuing the safe 

operation of the airline.

2.2. Aeronexus Emergency Committee

The Emergency Committee (“EC”), headed by Aeronexus’ CEO and staffed by organized 

and trained Aeronexus employees will be activated to enhance communication between 

Aeronexus and the families affected by an accident and to respond to needs the families 

may have.

2.3. Training
Since the customers of Aeronexus flights to and from the United States are primarily

persons other than United States citizens, families will be directed to call our toll free 

number. Aeronexus will provide adequate training to its employees and agents to meet 

the needs of survivors and family members following an accident. Periodic simulations 

of Aeronexus’ comprehensive emergency response plan are made in conjunction with 

regular airport drills.

2.4. Toll-Free Telephone number

On request, an NTSB-designated, independent non-profit organization will establish a 

toll-free telephone number on behalf of Aeronexus within one (1) hour of Aeronexus’ 

head office receiving information indicating that an aircraft operated by Aeronexus has 

been involved in an event and that there are serious injuriesand/or fatalities. At the same 

time Aeronexus will publish the telephone number if its own Passenger Inquiry Center, to 

cover all needs of our customers. The toll-free number will be provided to the media, the 

police and fire department at the site of the accident as soon as it is established. Only 

information authorized for release will be provided.

3. Passenger Reconciliation and Notification 

3.1. Reconciliation

In the case of an Aeronexus flight accident within the United States, Aeronexus will --

upon the request of the NTSB -- provide the director of family support services 

designated for the accident under 49 U.S.C. § 1136(a)(l) and/or the organization 

designated for the accident under § 1136(a)(2) a list of names of passengers aboard the 

aircraft. This list will be based on the airline’s best available information at the time of 

request. All passenger manifests shall be considered and marked as “preliminary and 

unconfirmed.” However, the passenger manifest will be updated periodically. If foreign 

nationals are verified to be on board, Aeronexus will transmit a list of their names to the 

United States Department of State.

3.2. Notifying Passenger Families

Specially trained personnel, designated by the EC, will notify the family of each 

passenger as soon as it appears that the individual was on board. This notification will be 

provided in person to the extent practicable and as soon as possible after the identity of 

the passenger has been verified. We will not wait for all the names of passengers to be 

verified before releasing the names of known passengers. This will enable a quick flow 

of information at both the place of departure and arrival, and will continue 24 hours per 

day. 

Identifying and contacting some passengers’ next-of-kin may be delayed, depending on 

the amount and accuracy of information available. Aeronexus will not release a 

passenger’s name publicly or to individual callers until after the next-of-kin has been 

notified. If the next-of-kin requests that the passenger’s name not be made public, 

Aeronexus will convey that information to the NTSB in an effort to do everything 

possible to honor the request.
3.3. Equal Treatment Of Passengers. 

The treatment of the families of non-revenue passengers will be the same as the treatment 

of families of revenue passengers.

3.4. Notification of NTSB In Accordance With 49 C.F.R. § 830.5

Upon learning of an aircraft accident, Aeronexus will immediately notify the nearest 

NTSB field office and provide the following information, if available:

1) Type, nationality, and registration marks of the aircraft;

2) Name of the owner and operator of the aircraft;

3) Name of the pilot-in-command;

4) Date and time of the accident;

5) Last point of departure and point of intended landing of the aircraft;

6) Position of the aircraft with reference to some easily defined geographical point;

7) Number of persons aboard, number killed, and number seriously injured;

8) Nature of the accident, the weather over the accident site, and the extent of 

damage to the aircraft so far as is known; and

9) A description of any explosives, radioactive materials, or other dangerous articles 

carried on the flight.

3.5. Notification Concerning Liability For Man-Made Structures

In the case of an accident that results in significant damage to a man-made structure or 

other property that is not government-owned, Aeronexus will promptly provide written 

notice, to the extent practicable, directly to the owner of the structure or other property 

advising the owner:

1) to contact the insurer of the property as the authoritative source for information 

about coverage and compensation;

2) to not rely on unofficial information offered by Aeronexus representatives about 

compensation by Aeronexus for accident-site property damage; and

3) to obtain photographic or other detailed evidence of property damage as soon as 

possible after the accident, consistent with restrictions on access to the accident 

site.

4. Passenger Identification

The medical examiner or coroner is responsible for the positive identification of fatalities 

and will provide official notification of death to the family. In cases where local capacity 

is exceeded, this task may be supplemented by members of the disaster mortuary team. 
For injured passengers, the hospital is responsible for periodic status updates and either 

the hospital or Aeronexus will continue to advise the families.

5. Family Access to the Accident Site

Aeronexus will assist a passenger’s family in traveling to the location of the accident if 

they so desire. Once at the location, specific Aeronexus personnel assisted by a third 

party will be assigned and dedicated to the families to provide for their physical care, 

e.g., by coordinating accommodations, ground transportation, communication, the 

purchase of personal incidentals, and visiting survivors in the hospitals.

Aeronexus will make provisions for a joint family support operations center to include 

space, communications, and logistical support for federal investigators and the designated 

organization’s staff. Aeronexus will endeavor to secure a suitable facility to protect 

families from intrusions by the media and by unwelcome solicitors.

The National Transportation Safety Board has accident-site jurisdiction. NTSB may limit 

access to the site for reasons of terrain, biohazard and/or hazardous materials, security 

measures, or other unforeseen conditions. Within these site security limitations, 

Aeronexus will respond to victim-family requests for visits to the accident scene. 

Aeronexus representatives will continue to assist family members as they depart the 

accident location and will maintain contact with the family until it is no longer necessary.

6. Human Remains and Personal Effects

The medical examiner or coroner is responsible for the disposition of identifiable and 

unidentifiable human remains. The NTSB may activate disaster mortuary teams to assist 

with this process.

Aeronexus will comply with decisions made by the responsible authorities and help to 

ensure that the families are advised as to the plans for disposition. We will honor the 

next-of-kin’s wishes regarding arrangements for remains identified as those of the 

passenger.

6.1. Personal Effects

Authorities should return identifiable personal effects to the passenger’s family rather 

than entrusting them to Aeronexus. Local authorities should determine disposition of 

unidentifiable personal effects.

If personal effects come into the airline’s control, unless the effects are needed for 

investigation of the accident or for a criminal investigation, Aeronexus or its designee 

will consult with each family about the disposition of the items. Aeronexus or its 

designee will describe to the next-of- kin the condition of each such possession and 

follow the next-of-kin’s direction as to the return or other disposition of such items 

regardless of their condition. Aeronexus will designate an experienced subcontractor 
who will commit sufficient resources to provide services, including, but not limited to, 

recovery, cleaning, and restoration of personal effects, liaison with relatives, eventual 

repatriation, and final disposition of remains.

After returning all possessions that can be associated with specific passengers, Aeronexus

Air will retain any unclaimed possessions within its control for no less than 18 months.

6.2. Monuments

If the families express a desire for a monument at the accident site, Aeronexus will 

consult each of them about its construction, including any inscription on the monument. 

All comments and concerns from families (along with the statutory and/or regulatory 

requirements or considerations of the place of construction) will be given careful 

consideration. Each family will be given a choice of including or not including the 

passenger’s name should the agreed design contain victim names in an inscription. If it is 

impossible to obtain a unanimous agreement from the families, Aeronexus may 

implement a plan agreeable to the majority of the families.

The closest family members will be given an opportunity to visit the monument when 

construction is complete.

7. Relationship with Designated Independent Organization

Aeronexus will establish a liaison with the independent, non-profit organization that the 

NTSB designates under 49 U.S.C. § 1136(a)(2) in order to work together on an ongoing 

basis. The goals will be to ensure that mental health and counseling services, as well as

any other appropriate services, are provided to families following an accident.

7.1. Compensation Of Designated Organization

A procedure will be developed to pay reasonable compensation for services provided to 

the independent, non-profit organization that the NTSB designates under 49 U.S.C. § 

1136(a)(2). Aeronexus will request a plan of tasks and anticipated expenses prior to the 

designated organization’s full deployment, a consultation about costs as they are 

incurred, and an itemized list of services rendered and expenses to accompany the 

organization’s invoice.

8. Provision of Simultaneous Electronic Transmission 

of National Transportation Safety Board Hearing

In the case of an accident in which the NTSB conducts a public hearing or comparable 

proceeding at a location greater than 80 miles from the accident site, Aeronexus will 

ensure that the proceeding is made available simultaneously by electronic means at a 

location open to the public at both the origin and destination of the flight, provided that 

city is located in the United States.
9. Filing Airline Plan with DOT and NTSB

Aeronexus has filed this Plan as required by the Foreign Air Carrier Family Support Act 

of 1997, as amended by AIR-21 and Vision 100. In addition, Aeronexus has submitted to 

the National Transportation Safety Board contact telephone numbers at its operational 

center that can be used by the NTSB 24 hours per day, seven days per week.

10. Consultation on Carrier Response Not Covered by Plan

In the event Aeronexus volunteers assistance to United States citizens within the United 

States with respect to an aircraft accident outside the United States involving a major loss 

of life, Aeronexus will consult with the NTSB and the U.S. Department of State, on the 

provision of the assistance.