U.S. Department of Homeland Security 

Washington, DC 20472 

September 2, 2021 

MEMORANDUM FOR: Regional Administrators 

FROM: Keith Turi 

Assistant Administrator 

Recovery Directorate 

SUBJECT: Amendment to FP 104-009-03, Individual Assistance Program and 

Policy Guide, Version 1.1 

The purpose of this memorandum is to amend sections of FEMA Policy 104-009-03, Individual 

Assistance Program and Policy Guide, Version 1.1 (IAPPG), published on May 26, 2021. Unless 

noted in this memorandum, all other policy guidance outlined in the IAPPG remains in effect. 

On January 20, 2021, President Biden issued Executive Order 13985, Advancing Racial Equity 

and Support for Underserved Communities Through the Federal Government, designed to 

pursue a comprehensive approach to advancing equity for all, including people of color, people 

with disabilities, rural communities, and others who have been historically underserved, 

marginalized, and adversely affected by persistent poverty and inequality. Pursuant to this 

Executive Order and other related presidential memoranda, FEMA posted a Request for 

Information (RFI) in the Federal Register (86 FR 21325), requesting information on the extent to 

which existing agency programs, regulations, and policies perpetuate systematic barriers to 

opportunities and benefits for historically underserved groups; bolster resilience to the impacts of 

climate change; and address the disproportionately high and adverse climate-related impacts on 

disadvantaged communities.1

 A primary goal of the RFI was to seek comments on potential 

improvements in terms of the directives and principles of Executive Order 13985 and Executive 

Order 13563, Improving Regulation and Regulatory Review, which refers explicitly to equity, 

distributive impacts, and human dignity, all of which can be compromised by excessive and 

inflexible administrative burdens and paperwork requirements. This RFI goal is also consistent 

with the purposes and the findings of the Study to Identify Methods to Assess Equity: Report to 

the President, issued by the Office of Management and Budget in July 2021, and especially 

Finding 2: “Administrative burden exacerbates inequity.” 

FEMA recognizes the need to expand its outreach to underserved populations consistent with 

that finding and its Pub 1 Core Values of Compassion, Fairness, Integrity, and Respect. These 

values are a reminder that FEMA aspires and intends to serve all people equitably, regardless of 

race, color, religion, national origin, sex (including pregnancy, gender identity, and sexual 

1 https://www.govinfo.gov/content/pkg/FR-2021-04-22/pdf/2021-08444.pdf. 
 

orientation), disability, age, or genetic information. On all of these counts, FEMA seeks to do 

better by reducing unnecessary administrative burdens and excessive paperwork requirements, 

and by increasing flexibilities. On the basis of an initial summary review of the feedback 

received via the RFI and an internal analysis of our statutory and regulatory authorities and 

current policy and program guidance, FEMA noted areas where additional flexibilities could be 

provided to ensure access to assistance is equitably provided to all applicants. 

The policy changes reflected in this memorandum are effective for disasters declared on or after 

August 23, 2021. These changes are fully consistent with the findings and proposals in Study to 

Identify Methods to Assess Equity: Report to the President, and in particular with this 

conclusion: “Research indicates that where there are administrative burdens, they do not fall 

equally on all entities and individuals, leading to disproportionate underutilization of critical 

services and programs, as well as unequal costs of access, often by the people and communities 

that need them the most.” Id. at 21. 

Occupancy and Ownership Verification

Occupancy Documentation: 

As noted in Chapter 3, Section II.A.4. of the IAPPG, when FEMA is unable to verify an 

applicant’s occupancy of their disaster-damaged primary residence, the applicant may provide 

FEMA with any of the documents outlined in the Documentation to Verify Occupancy chart 

(Figure 9) for verification. On the basis of further research, FEMA is replacing the chart in the 

IAPPG with the following version, which expands the types and acceptable dates of documents 

that may be submitted to verify occupancy. Previously, occupancy documents had to be dated 

within three months prior to the disaster. To provide additional flexibility and fairness to disaster 

survivors who experience difficulty in gathering specific documents, FEMA expanded the 

acceptable date range for documents to extend both pre- and post-disaster. In the charts to 

follow, one year prior to the disaster means within one year prior to the start of the incident 

period for the declared disaster. Acceptable documents dated within the 18-month period of 

assistance must show pre-disaster usage or explicitly state that the applicant or co-applicant 

resided at the damaged dwelling at the time of the disaster. 

Documentation to Verify Occupancy 

Document Types, Descriptions, and Required 

Elements 

Acceptable Document Dates 

Utility Bills: Electric, gas, oil, trash, 

water/sewer bills that reflect the name of the 

applicant or co-applicant and the disasterdamaged residence address. 

Utility bills must be dated within one year 

prior to the disaster or within the period of 

assistance. 

Other Bills: Bank or credit card bill, phone 

bill, cable/satellite bill, medical provider’s 

bill, etc., that reflect the name of the applicant 

or co-applicant and the disaster-damaged 

residence address. 

Bills or invoices must be dated within one 

year prior to the disaster or within the period 

of assistance. 

Employer’s Documents: Pay stubs or similar 

documents received before the disaster, or a 

letter or other written statement from an 

employer prepared after the disaster, that 

Employer’s documents must be dated within 

one year prior to the disaster or within the 

period of assistance. 

2 
 

 

Documentation to Verify Occupancy 

Document Types, Descriptions, and Required 

Elements 

Acceptable Document Dates 

reflects the name of the applicant or coapplicant and the disaster-damaged residence 

address. The letter or written statement must 

include the name and telephone number of the 

individual or organization providing 

verification. 

Lease/Housing Agreement: Copy of a 

written lease, housing agreement, or a letter or 

other written statement from the landlord that 

includes: 

x the name of the applicant or co-applicant 

x the landlord’s contact information 

x the basic terms of tenancy including: 

o the location of the pre-disaster unit, 

o duration of the lease confirming that 

the applicant lived there at the time of 

the disaster, 

o signatures from both the applicant or 

co-applicant and the landlord. 

FEMA will accept a lease or housing 

agreement without a signature from the 

landlord, but FEMA must be able to verify 

the lease with the landlord.2 

Documents must be current/effective during 

the disaster incident period but may be dated 

within the period of assistance. 

Rent Receipts: Copy of a rent receipt or bank 

statement (e.g., an image of the cancelled rent 

check) that reflects the name of the applicant 

or co-applicant, the landlord’s contact 

information, and the address of the predisaster housing unit. 

Rent receipts must be dated within one year 

prior to the disaster or within the period of 

assistance. 

Public Official’s Documents: 

Documentation received before the disaster 

from a public official (e.g., Police Chief, 

Mayor, Postmaster, federal, state, local, tribal, 

or territorial government official) that Public official’s document must be dated 

includes the name of the applicant or co- within one year prior to the disaster or within 

applicant and the disaster-damaged residence the period of assistance. 

address or a letter or other written statement 

prepared after the disaster that includes the 

name of the applicant or co-applicant, the 

disaster-damaged residence address, and that 

2

 FEMA previously required a landlord signature on any pre-disaster lease or housing agreement, but is providing 

additional flexibility for applicants when the landlord’s contact information is provided and the document can be 

verified. 

3 
 

Documentation to Verify Occupancy 

Document Types, Descriptions, and Required 

Elements 

Acceptable Document Dates 

the applicant or co-applicant occupied the 

disaster-damaged dwelling at the time of the 

disaster. The letter or written statement must 

include the name and telephone number of the 

public official providing verification. 

Identification Cards: Driver’s license, stateissued ID card, or voter registration card that 

reflects the name of the applicant or coapplicant and the disaster-damaged residence 

address. 

Identification documents must be issued and 

dated prior to the incident start date and 

current (not expired) at the time of the 

disaster. 

Social Service Organization Documents:

Documentation received before the disaster 

from a social service organization that 

provided pre-disaster services to the applicant 

(e.g., Center for Independent Living, Meals 

on Wheels, the National Urban League, etc.) 

and includes the name of the applicant or coapplicant and the disaster-damaged residence 

address or a letter or other written statement 

from the organization prepared after the 

disaster verifying that the applicant or coapplicant occupied the disaster-damaged 

dwelling address at the time of the disaster. 

The letter or written statement must include 

the name and telephone number of the 

individual or organization providing 

verification. 

The social service organization documents 

must be dated within one year prior to the 

disaster or within the period of assistance. 

Local School Documents: Documentation 

received from a public or private school or the 

school district before the disaster that include 

the child’s disaster-damaged residence and 

the name of the applicant or co-applicant, or a 

letter or other written statement from the 

school or school district prepared after the 

disaster verifying the child’s residence at the 

time of the disaster and includes, in the case 

The local school district documents must be 

dated within one year prior to the disaster or 

within the period of assistance. 

of a dependent, the name of the applicant or 

co-applicant. The letter or written statement 

must include the name and telephone number 

of the individual or organization providing 

verification. 

Federal or State Benefit Documents: 

Documents received before the disaster from 

a federal or state agency that provided 

The federal or state agency benefits 

documents must be dated within one year 

prior to the disaster or within the period of 

4 
Documentation to Verify Occupancy 

Document Types, Descriptions, and Required 

Elements 

Acceptable Document Dates 

benefits to the applicant (e.g., Supplemental assistance. 

Nutrition Assistance Program (SNAP), 

stimulus checks, etc.) and includes the name 

of the applicant or co-applicant and the 

disaster-damaged residence address or a letter 

or other written statement from the 

organization prepared after the disaster 

verifying that the applicant or co-applicant 

occupied the disaster-damaged dwelling 

address at the time of the disaster. The letter 

or written statement must include the name 

and telephone number of the individual or 

organization providing verification. 

Motor Vehicle Registration: Copy of a 

motor vehicle registration which shows that 

the vehicle was registered to the applicant or 

co-applicant at the disaster-damaged 

residence address. 

The motor vehicle registration must be issued 

within one year prior to the disaster or within 

the period of assistance and current (not 

expired) at the time of the disaster. 

Affidavits of Residency or Court 

Documentation: Copy of court 

documentation (e.g., a summons) which notes 

the name of the applicant or co-applicant and 

the disaster-damaged residence address. 

Affidavits of residency or other court 

documentation must be dated within one year 

prior to the disaster or within the period of 

assistance. 

Mobile Home Park Documents: In the case 

of mobile homes or travel trailers located in a 

mobile home park, the applicant or coapplicant may submit a letter or other written 

statement from the park owner or manager, 

which states that the applicant or co-applicant 

occupied the disaster-damaged dwelling at the 

time of the disaster. The letter or written 

statement must include the name and 

telephone number of the individual providing 

verification. 

The mobile home park owner’s or manager’s 

documents must be dated current/effective 

during the disaster incident period but may be 

dated within the period of assistance. 

FEMA is also amending the Documentation Exceptions section to reduce paperwork 

requirements by replacing the Proof of Occupancy subsection with the following: 

Proof of Occupancy Self-Declarative Statement: If the listed documentation in the above 

Documentation to Verify Occupancy chart is unavailable, FEMA may accept a written 

self-declarative statement as a last resort from applicants whose pre-disaster residence 

was a mobile home or travel trailer, as applicants residing in a mobile home or travel 

trailer may experience challenges with obtaining occupancy documentation. FEMA may 

also accept a written self-declarative statement as a last resort from applicants living in 

insular areas, islands, and tribal lands. Self-declarative statements may be written postx

5 
x

disaster and must be provided to FEMA in writing to be maintained in the applicant’s 

file, not solely viewed by an inspector. The statement must include: 

o the address of the disaster-damaged residence; 

o length of time the applicant lived in the disaster-damaged residence prior to the 

Presidential disaster declaration; 

o the major elements of the following statement and additional explanation, “I have 

made a good faith effort, in coordination with FEMA, to obtain and provide a 

copy of acceptable occupancy documentation. I was unable to obtain this 

documentation because [provide an explanation of the circumstances that prevent 

standard occupancy verification to include why the other document types were 

not available to the applicant or how the available documents do not meet 

FEMA’s requirements]. I hereby declare under penalty of perjury that the 

foregoing is true and correct.”; and 

o the applicant’s name and signature. 

If possible, the applicant should also provide any documents from the Documentation to 

Verify Occupancy chart, even if they do not meet all the requirements for the document 

type, to further support their claim. 

Ownership Documentation: 

Chapter 3, Section II.A.5. of the IAPPG states that when FEMA is unable to verify an applicant’s 

ownership of their primary residence, the applicant may provide FEMA with documentation to 

prove ownership. On the basis of further research, FEMA is replacing the Documentation to 

Verify Ownership chart (Figure 10) in the IAPPG with the following chart, which expands the 

types and acceptable dates of documents that applicants may submit to verify ownership. 

Additionally, for any documents outlined below that are dated within the 18-month period of 

assistance, the document must demonstrate that the applicant owned the damaged dwelling at the 

time of the disaster. If the applicant is a minor child, documentation must be in the 

parent/guardian co-applicant’s name. 

Documentation to Verify Ownership 

Document and Description Acceptable Document Date 

Deed or Official Record: Original deed or 

deed of trust to the property. 

Deed must be current/effective during the 

disaster incident period. Applicants may 

submit a document that is dated within the 

period of assistance. 

Mortgage Documentation: Mortgage 

statement or escrow analysis. 

Mortgage statements or escrow documents 

must be dated within one year prior to the 

disaster or within the period of assistance. 

Structural or real property insurance 

document, bill, or payment record. 

Documents must be dated within one year 

prior to the disaster or within the period of 

assistance. 

Property tax receipts or property tax bill 

Document must be current and/or effective 

during the disaster incident period. Applicants 

may submit a document that is dated within 

the period of assistance. 

Manufactured home certificate of title 

Real Estate Provisions 

Contract for Deed 

Land Installment Contract 

Quitclaim Deed 

6 
Documentation to Verify Ownership 

Document and Description Acceptable Document Date 

Bill of Sale or Bond for Title 

Will or Affidavit of Heirship naming the 

applicant heir to the property and a death 

certificate 

Receipts for Major Repairs or 

Improvements: The applicant or co-applicant 

may submit receipts that show they were 

responsible for major repairs, maintenance, or 

improvements (e.g., roof; HVAC; plumbing Major repair receipts must be dated within 

or other major utility repair or replacement five years prior to the start of the incident 

such as water line, sewer, well, or septic; solar period for the disaster. 

panels; major mitigation measures such as 

elevation; structural component repair or 

replacement) to the disaster-damaged 

residence address. The receipt must include 

the applicant or co-applicant’s name and the 

disaster-damaged residence address. 

Mobile Home Park Letter: In the case of 

mobile homes or travel trailers located in a 

mobile home park, the applicant or coapplicant may submit a letter or other written 

statement from the commercial or mobile 

park owner or manager, which states that the 

applicant or co-applicant owned the disasterdamaged dwelling at the time of the disaster. 

The letter or written statement must include 

the name and telephone number of the 

individual providing verification, and must 

The commercial or mobile park owner’s or 

manager’s letter or written statement must be 

dated current/effective during the disaster 

incident period but may be dated within the 

period of assistance. 

include how the individual knows the 

applicant or co-applicant owned the mobile 

home or travel trailer at the time of the 

disaster (i.e., they had a copy of their 

ownership documentation on file). 

Court Documents: If the applicant or coapplicant was previously or is currently in a 

legal dispute that is pertinent to the ownership Court documentation must be dated within 

of the disaster-damaged residence, the one year prior to the disaster or 

applicant may submit a copy of court within the period of assistance. 

documentation that states the applicant owned 

the disaster-damaged residence address. 

Public Official’s Letter: Public official’s 

(i.e., federal, state, local, tribal, or territorial 

government official) letter or other written 

statement that includes the name of the 

applicant or co-applicant, the disasterPublic official’s document must be dated 

within the period of assistance. 

7 
Documentation to Verify Ownership 

Document and Description Acceptable Document Date 

damaged residence address, that the applicant 

or co-applicant owned the disaster-damaged 

dwelling at the time of the disaster, and 

the name and telephone number of the 

individual providing verification. 

In addition to adding the aforementioned documentation and document date flexibilities to the 

Documentation to Verify Ownership chart, FEMA is rescinding the language immediately 

following the chart up to the Citizenship and Ownership section. Additionally, to promote equity, 

FEMA will no longer limit the acceptance of evidence the applicant is financially responsible for 

major repairs or improvements to the primary residence to an option of last resort to prove 

ownership. Instead, as noted above, applicants may submit receipts that show they are 

responsible for major repairs, maintenance, or improvements (e.g., roof; HVAC; plumbing or 

other major utility repair or replacement such as water line, sewer, well, or septic; solar panels; 

major mitigation measures such as elevation; structural component repair or replacement) to 

prove ownership. 

Lastly, FEMA is replacing the Documentation Exceptions section with the following additions: 

x Proof of Ownership Self-Declarative Statement: FEMA will accept a written selfdeclarative statement as a last resort from applicants whose pre-disaster residence was a 

mobile home or travel trailer, as traditional forms of ownership documentation may not 

exist since mobile homes and travel trailers may be considered vehicles and not real 

estate. FEMA will also accept a written self-declarative statement as a last resort from 

applicants living in insular areas, islands, and tribal lands, as many of these areas lack the 

traditional documentation and land ownership practices common in the continental 

United States. Self-declarative statements must be provided to FEMA in writing to be 

maintained in the applicant’s file, not solely viewed by an inspector. The statement must 

include: 

o the address of the disaster-damaged residence; 

o length of time the applicant lived in the disaster-damaged primary residence prior 

to the Presidential disaster declaration; 

o the major elements of the following statement and additional explanation, “I have 

made a good faith effort, in coordination with FEMA, to obtain and provide a 

copy of acceptable ownership documentation. I do meet FEMA’s definition of an 

owner-occupant because I am (A) the legal owner of the home, (B) pay no rent, 

but am responsible for the payment of taxes or maintenance for the residence, or 

(C) hold lifetime occupancy rights. I was unable to obtain this documentation 

because [provide an explanation of the circumstances that prevent standard 

ownership verification of the appropriate owner-occupant category]. I hereby 

declare under penalty of perjury that the foregoing is true and correct.”; and 

o the applicant’s name and signature. 

x Heirship Proof of Ownership: A written self-declarative statement as a last resort from 

8 
applicants whose pre-disaster residence was passed down via heirship,3

 as often times, 

traditional forms of ownership documentation in these situations do not exist. Selfdeclarative statements must be provided to FEMA in writing to be maintained in the 

applicant’s file, not solely viewed by an inspector. The statement must include: 

o the address of the disaster-damaged residence; 

o length of time the applicant lived in the disaster-damaged primary residence prior 

to the Presidential disaster declaration; 

o the major elements of the following statement and additional explanation, “I have 

made a good faith effort, in coordination with FEMA, to obtain and provide a 

copy of acceptable ownership documentation. I was unable to obtain this 

documentation because [provide an explanation of the circumstances that prevent 

standard ownership verification].”; 

o the major elements of the following statement, “As the nearest relative of the 

deceased in the line of succession, my ownership includes all the rights and 

obligations of the deceased. The decedent’s name is __________, who died on 

____________. I hereby declare under penalty of perjury that the foregoing is 

true and correct.”; and 

o the applicant’s name and signature. 

Self-declarative statements may be written post-disaster. FEMA will not accept a declarative 

statement of ownership for pre-disaster squatters or when conflicting documentation available to 

FEMA contradicts the declarative statement. 

In instances where multiple applicants claim they are the owner-occupant, an applicant who 

provides other acceptable ownership documentation may be determined eligible when all other 

applicants claiming ownership for the same address provide self-declarations of ownership. If all 

claimants provide self-declarative statements, the first applicant to meet all eligibility and 

documentation criteria will be awarded the Housing Assistance funds. 

Home Repair Assistance 

Disaster-Caused Mold 

As outlined in Chapter 3, Section IV.E. of the IAPPG, FEMA may provide financial assistance 

to repair an owner-occupied primary residence, utilities, and residential infrastructure, including 

private access routes, damaged as a result of a Presidentially-declared disaster up to the financial 

Housing Assistance maximum award. 

FEMA is amending the Home Repair Assistance section in the IAPPG to include financial 

assistance to repair real property components impacted by disaster-caused mold growth. 

This amendment is intended to support low income and other vulnerable disaster survivors who 

may not have the means to immediately address disaster damage, particularly when disasters are 

not declared immediately or inspections are delayed. However, all applicants with disastercaused mold damage may be eligible for the assistance when they meet all other conditions of 

3

 Heirship is the legal right to receive real and personal property under state law upon the death of an ancestor or 

next of kin. 

9 
eligibility. These additional funds will be provided as part of the Home Repair Assistance award 

when applicable. 

Americans with Disabilities Act (ADA) Line Items

As outlined in Chapter 3, Section IV.E. of the IAPPG, FEMA may provide financial assistance 

for damaged accessibility items (e.g., exterior ramps and grab bars) if they were present in the 

applicant’s home pre-disaster. In an effort to provide assistance to applicants who incurred a 

disaster-related disability and now are required to install real property components to their home, 

FEMA is amending the Home Repair Assistance section of the IAPPG to include the following 

stand-alone sub-section to the Home Repair Assistance section. This subsection will be placed 

prior to the Privately-Owned Access Routes sub-section: 

I. Assistance for Disaster-Caused Accessibility Real Property Needs 

a. FEMA may provide financial assistance under Home Repair Assistance for postdisaster accessibility-related items when these items are necessary to make the 

damaged home safe and functional for someone who has a disaster-caused 

disability. Home Repair Assistance for specific post-disaster accessibility-related 

items is not limited by a financial maximum award. The following post-disaster 

accessibility-related items are eligible under Home Repair Assistance: 

i. Exterior ramp 

ii. Grab bars 

iii. Paved path of travel to the primary residential entrance (for accessible 

ingress or egress from the applicant’s vehicle to their dwelling.) 

b. Conditions of Eligibility

i. In addition to meeting general conditions of eligibility (see Chapter 3, 

Section II), applicants must meet the following conditions to receive 

Home Repair Assistance for post-disaster accessibility-related items: 

1. The real property component is necessary to make the dwelling 

safe and functional and will meet the access and functional need of 

the household resulting from the disaster-caused disability. 

2. The injury or illness was caused by the disaster and limits one or 

more major life activity as defined by the Americans with 

Disabilities Act, 42 USC § 12102(2). 

3. The component is not covered by insurance or provided by another 

source (i.e., Long-Term Care Insurance and Home and 

Community-Based Services Medicaid waivers). 

c. Required Documentation

i. To be considered for Home Repair Assistance for post-disaster 

accessibility-related items, applicants must submit documentation that 

aligns with IAPPG Chapter 3, Section VI.B.2 Medical and Dental 

Assistance Required Documentation, as applicable. 

d. Limitations and Exclusions 

i. Condominium and cooperative owner-occupants are not eligible for 

financial assistance for post-disaster accessibility-related items in common 

10 
areas (see Chapter 3, Section II.B.1.). 

Expanded Clean and Sanitize Assistance

Section 408(e)(2) of the Robert T. Stafford Disaster Relief and Emergency Assistance Act and 

44 C.F.R. 206.119(c)(6)(ii) authorize FEMA to provide assistance for necessary expenses or 

serious needs resulting from a disaster. Under this authority, FEMA may provide a limited 

amount of financial assistance to applicants with disaster-caused real property damage who do 

not qualify for Housing Assistance because the damage did not render their home uninhabitable. 

In an effort to ensure all applicants who were impacted by a disaster may receive assistance to 

prevent additional losses and potential health and safety concerns, FEMA is replacing Clean and 

Removal Assistance, throughout the IAPPG and as specifically outlined in Chapter 3, Section 

VI.B.7., with the following type of assistance: 

I. Clean and Sanitize Assistance 

a. FEMA may provide a limited amount of financial assistance to applicants with 

disaster-caused real property damage that did not render the home uninhabitable. 

Clean and Sanitize Assistance (CSA) is intended to ensure minimal damage to the 

home is addressed in order to prevent additional losses and potential health and 

safety concerns. 

b. CSA may be provided in all disasters, including those implementing FEMA 

Policy 104-009-17, Pandemic Remote Inspection Process Individuals and 

Households Program Policy (Interim). 

c. Program Request and Approval

i. An affected state, tribal, or territorial government must submit a written 

request to FEMA to implement CSA. The Governor’s Authorized 

Representative or Tribal Chief Executive’s Authorized Representative 

must submit a written request for CSA to the Federal Coordinating 

Officer. CSA may be requested in any disaster. CSA must be approved by 

the Regional Administrator prior to implementation. 

d. Conditions of Eligibility

i. In addition to meeting general conditions of eligibility (see Chapter 3, 

Section II), applicants must meet the following conditions in order to 

receive CSA: 

1. The pre-disaster primary residence is located in an area designated 

for Individual Assistance. 

2. Based on a FEMA inspection, the applicant has disaster damage 

recorded or, for renters, noted clean-up actions are needed or have 

been taken. 

3. The damage is not covered by the applicant’s insurance. 

4. FEMA determines the applicant’s disaster-damaged primary 

residence is safe to occupy. 

e. Limitations and Exclusions 

11 
i. CSA is limited to $300 per eligible household. 

ii. CSA will be awarded as a one-time payment. 

FEMA continues to explore ways to increase equity in its programs and processes, among other 

things by reducing administrative burdens and paperwork requirements, and by increasing 

flexibility. If you have any questions or need additional information, please contact the 

Individual Assistance Division at FEMA-IHP-Policy@fema.dhs.gov. 

cc: Melissa Forbes, Deputy Assistant Administrator, Recovery Directorate 

Christopher B. Smith, Director, Individual Assistance Division 

Monty LeMaire, Chief, Individuals and Households Program Service Delivery Branch 

Individual Assistance Branch Chiefs, Regions I – X 

Regional Recovery Division Directors, Regions I – X 

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