U.S. flag
        An official website of the United States government
          Here’s how you know
        Here’s how you know
        world globe
        Languages
      EnglishEspañolFrançaisKreyòlTiếng Việt简体中文한국어 **Official websites use .gov** A **.gov** website belongs to an official government organization in the United States.
 **Secure .gov websites use HTTPS** A **lock** (
A locked padlock
) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
              .
  Apply for Assistance


                Toggle Menu

    close
            Disasters & Assistance
                  
                                                      Current DisastersCalifornia Severe StormsHermit's Peak/Calf Canyon FireMaine Severe StormsMichigan Severe StormsRhode Island Severe Storms (December 2023)Rhode Island Severe Storms (January 2024)Washington WildfiresWildfire ActionsWrangell Cooperative Association Severe StormAll Disaster Declarations
Assistance After a DisasterGovernments and Private Non-ProfitsIndividuals and Families
Tools to RecoverCommon RumorsDisaster Multimedia ToolkitDisaster-Related FAQFEMA in Your LanguageSave Your Family TreasuresVolunteer & Donate
General Disaster InformationSearch Your LocationHow a Disaster Gets DeclaredDisaster AuthoritiesHistoric DisastersGrants
                  
                                                      FEMA GrantsPreparedness GrantsHazard Mitigation Assistance GrantsResilience GrantsContinuing Training Grants ProgramEmergency Food and Shelter ProgramShelter and Services Program
Policy & GuidanceProcurement & Contracting"Buy America" PreferenceBipartisan Infrastructure LawLow-Carbon Goals2 CFR Policy Updates
ToolsAuthorized Equipment ListBenefit-Cost AnalysisEnvironmental & Historic Preservation GuidanceFEMA Grants Outcomes (FEMA GO)Grants Management Technical AssistanceNon-Disaster Grants Management SystemFloods & Maps
                  
                                                      Flood InsuranceFind an Insurance FormWork with National Flood InsuranceNFIP’s Pricing ApproachInsurance Outreach PublicationsRules and LegislationFlood Insurance Advocate
Floodplain ManagementManage Floodplain RiskGet Financial HelpCommunity Assistance Program for StatesCommunity Rating SystemFloodplains & Wildlife ConservationIntergovernmental Collaboration
Flood MapsFlood Data Viewers & Geospatial DataChange Your Flood Zone DesignationRisk MAPProducts and ToolsGuidance & ReportsCooperating Technical Partners
Know Your RiskHomeowners, Renters or Business OwnersCommunity OfficialsEngineers, Surveyors or ArchitectsReal Estate, Lending or Insurance ProfessionalsState, Local, Tribal or Territorial GovernmentsEmergency Management
                  
                                                      National PreparednessTraining & EducationNational Incident Management System (NIMS)National Planning FrameworksNational Preparedness GoalContinuity Resource ToolkitEquityExercises
Risk ManagementHazard Mitigation PlanningClimate ResilienceBuilding ScienceEarthquake RiskDam SafetyHurricane, Wind & Water Surge HazardsHazardous Response Capabilities
Tools for PractitionersIntegrated Public Alert & Warning System (IPAWS)Planning GuidesCommunity LifelinesEnvironmental Planning & Historic PreservationRecovery ResourcesCase Study LibraryPrepTalks
Individuals & CommunitiesPreparedness Activities, Research & WebinarsFaith-Based & Volunteer Partnership ResourcesYouth & Emergency PlanningCommunity Emergency Response Team (CERT)Activities to Reduce Risk for Your HomeAbout
                  
                                                      About UsHow FEMA WorksStrategic PlanOffices & LeadershipRegions, States & TerritoriesTribal AffairsHow to Pay FEMAHistory of FEMAContact Us
NewsroomBlogEventsFact SheetsFEMA LiveMobile ProductsNewslettersPress ReleasesPodcastSocial Media
Reports & DataAnnual ReportsData VisualizationsDisaster Relief Fund ReportsFEMA Guidance DocumentsGlossaryOpenFEMAResilience Analysis & Planning Tool
FEMA in ActionWe Are FEMADisaster ResilienceTwenty Years Later: 9/11Work With Us
                  
                                                      CareersBenefitsCareer PathsHow to ApplyRecruitment EventsFEMA Employee Resources
Business and OrganizationsDoing Business with FEMANational Business Emergency Operations Center
PartnershipsCommunity Disaster Resilience ZonesEmergency Manager ExchangeFederal Agency Mission AssignmentsResilient Nation Partnership NetworkApply for Assistance

world globe
        Languages
      EnglishEspañolFrançaisKreyòlTiếng Việt简体中文한국어  Individuals and Families
              
              
                                                                                                                                                      
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

              Programs to Support Disaster Survivors
                          Programs to Support Disaster Survivors

                      National Referral List
                  
                                        
                    
          
                    
                            
                                                                          State & Local Level Referral Lists
                              
                                                            Individuals and Households Program
                                                                                  I Applied for Assistance. What's Next?
                                                        How SBA Works with FEMA
                                                        Resource Library
                                                        "Help After a Disaster" Brochures
                                                        Individual Assistance Webinars
          National Referral List
world globeEnglish
These resources are provided solely for the information of individuals using this page. When you visit another website, you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies, or applications. Programs and hours vary.



Please contact us with questions or corrections.



The national-level referral list provides disaster recovery services in the categories noted in this table.



Access & DisabilityEnvironmentMissing PersonsAging ServicesEssential NeedsRoadside AssistanceAgricultural AidFamily & Protective ServicesSocial SecurityAmerican Red CrossFinancial AssistanceStudentsAnimals/PetsFraudTax PreparationCitizenshipHealth Care ServicesTreasury ServicesConsumer ServicesHousingUnited States Postal ServiceContractorsIdentity TheftVeterans ServicesCrisis CounselingInsuranceVital StatisticsDisaster Unemployment AssistanceLegal ServicesVolunteerNational-Level Resources



Use the "Search" field to look for categories or types of assistance.



Category
		Entity
		Type of Assistance
		Telephone NumberAccess and Functional Needs and Disability
		Federal Communications Commission: 711 Relay
		Telecommunications Relay Services (TRS) permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. Dial 711 to be automatically connected to a TRS operator.  Dialing 711, both voice and TRS users can initiate a call from any telephone.
		711Access and Functional Needs and Disability
		Americans with Disabilities Act (ADA) Information and Technical Assistance
		The Department of Justice operates the ADA Information Line to provide information and materials to the public about the requirements of the Americans with Disabilities Act (ADA). ADA specialists assist callers in understanding how ADA applies to their situation.
		ADA Info Line: 800-514-0301                                TTY: 800-514-0383Access and Functional Needs and Disability
		ADA National Network
		ADA specialists address complex questions on a wide range of ADA topics such as reasonable accommodations at work, building codes for new construction projects, accessible housing, and transitioning from school to work. ADA specialists in each of the ten Regional ADA Centers provide information and guidance to anyone requesting ADA information. Regional ADA Center information map locator.
		800-949-4232Access and Functional Needs and Disability
		National Disability Rights Network
		Directory of member agencies. Select a state to find Protection and Advocacy (P&A) Systems and Client Assistance Programs (CAP). There is a P&A/CAP agency in every state and U.S. territory as well as one serving the Native American population in the four corners region.
		202-408-9514                                                     TTY: 202-408-9521Access and Functional Needs and Disability
		Directory of Centers for Independent Living
		Directory of Centers for Independent Living and Associations - Select state to see available centers. The centers can assist with advocacy, counseling, transitions, research and referrals.
		713-520-0232 (Voice/TTY)Access and Functional Needs and Disability
		The ARC
		Advocate for all people with intellectual and developmental disabilities and their families, provides support and services. Online directory of chapters by state.
		800-433-5255Access and Functional Needs and Disability
		Department of Labor: Office of Disability Employment
		This website is managed by the U.S. Dept. of Labor and provides access to disability-related information and programs available across the government on numerous subjects, including benefits, civil rights, community life, education, employment, health, housing, technology and transportation.
		866-633-7365Access and Functional Needs and Disability
		Homemods
		Online National Directory of Home Modification and Repair Resources for home modification and repair programs and businesses from across the country that specialize in mobility and accessibility solutions.  Dedicated to promoting aging in place and independent living for persons of all ages and abilities. Offers training and education opportunities for professionals who wish to respond to the increasing demand for home modification services.
		Refer to websiteAccess and Functional Needs and Disability
		Rebuilding Together
		Online directory by state of affiliates, volunteer programs for home repair.  Repair and rehabilitation of homes for families, seniors, people with disabilities, and disaster recovery.
		Refer to websiteAccess and Functional Needs and Disability
		Home Access Program
		Online directories of realtors and consultants to assist in finding handicapped accessible homes and modification of existing homes for handicapped accessibility. The Home Access Program was designed to be a free service that helps people to locate and modify homes to fit their specific needs. Individuals are able to access a database of specially trained Real Estate Agents around the country that understand the Americans with Disabilities Act and the challenges that are faced when finding an accessible home.
		Refer to websiteAccess and Functional Needs and Disability
		Technical Assistance Collaborative
		Consultants and Resources for affordable housing, health care, and human services.  Information on special purpose vouchers. Online Public Housing voucher database targeted for people with disabilities and other needs.
		617-266-5657Access and Functional Needs and Disability
		United States Access Board
		The United States Access Board maintains web links listing for national and local organizations that support people with disabilities and others with access and functional needs.
		See Listings to connect with websites.                                               Voice: (202) 272-0080                                    or (800) 872-2253TTY: (202) 272-0082                                or (800) 993-2822Aging Services
		US Department of Health and Human Services Eldercare Locator
		This service links those who need assistance with state and local area agencies on aging and community-based organization. Resources for older persons and/or their families for agencies providing services like transportation, meals, home care, and caregiver support.
		800-677-1116                                                               Relay: 711                                               Online Chat availableAging Services
		AARP (Member Benefits)
		This service links AARP Members with services and benefits.
		Toll Free: 888-687-2277                                              Spanish: 877-342-2277                        Relay: 711Aging Services
		Meals on Wheels (Seniors)
		Search for local Meals on Wheels programs by city and state.
		888-998-6325                                            Online Find Meals LocatorAging Services
		USDA Commodity Supplemental Food Program (CSFP)
		The Commodity Supplemental Food Program (CSFP) works to improve the health of low-income elderly persons at least 60 years of age by supplementing their diets with nutritious USDA Foods.  State contact information available on website.
		Refer to websiteAging Services
		Medicare Rights Center
		National Helpline to help callers understand their Medicare benefits, find the right coverage, and understand how any existing coverage works with Medicare.
		800-333-4114Aging Services
		Family Caregiver Alliance
		Resources to help caregivers locate programs and services.
		800-445-8106Agricultural Aid
		Farm Service Agency Office locator
		USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine. Farmers & ranchers in the declared area with damages may be eligible for assistance.
		Refer to websiteAgricultural Aid
		USDA Rural Development Office - Office locator
		USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. Rural area residents living in communities with populations of 20,000 or less, who are in need of reduced fee, low interest and no down payment mortgage assistance.
		Refer to websiteAgricultural Aid
		USDA Disaster Resource Center
		Information about specific disasters and emergencies, how to prepare, recover, and help build long-term resilience, as well as information about USDA assistance during disaster events.
		Browse Online Knowledge baseAgricultural Aid
		United States Department of Agriculture Farmers.gov: Recover
		The USDA Farmers.gov site provides recovery information for farmers, ranchers, and forest landowners.
		Online Service Center LocatorAgricultural Aid
		USDA Natural Resources Conservation Service - Conservation Stewardship Program (CSP)
		Development of a plan tailored to your land and your goals to help you increase productivity and protect the value of your land. Landowners voluntarily enroll in the program because it helps them enhance natural resources and improve their business operation. CSP offers annual incentive payments for installing the conservation practices on your land. Private landowners affected by a disaster can build on existing conservation efforts while strengthening agricultural operations.
		Refer to websiteAgricultural Aid
		USDA Risk Management Agency - Crop Insurance
		Private landowners affected by a disaster who need assistance locating a Risk Management approved agent or who have questions about the 2014 Farm Bill or Crop Insurance. The USDA’s Risk Management Agency oversees the federal crop insurance program that supports the nation’s farmers and ranchers in difficult times.
		Refer to websiteAgricultural Aid
		National Oceanic and Atmospheric Administration Fisheries Finance Program
		Assistance for Commercial Fisherman, shore side facilities, and aquaculture facilities affected by a disaster. Provides long term financing for the cost of construction or reconstruction of fishing vessels, fisheries facilities, aquacultural facilities
		Southeast Financial Services Branch:          727-824-5377                                       Northeast Financial Services Branch:            978-281-9154                                      Northwest Financial Services Branch:                206-526-6122Agricultural Aid
		Farm Aid Crisis Support
		Resource Guide for Farm Crisis Support, resource network, advocacy, family farm issues and counseling.
		800-FARM-AID                                                (800-327-6243)American Red Cross
		American Red Cross Service Center National Disaster Hotline (ARC)
		Immediate Needs for medicine, first aid, shelter  (Clean water, safe shelter, hot meals). Emergency supplies with toiletries (Comfort kits) crisis intervention, health and psychological assessments, and additional referrals and information.
		800-Red Cross (800-733-2767)                                                         Spanish: Press 2                                             TTY: 800-526-1417Animals/Pets
		American Veterinary Medical Association:  Disaster Information Portal
		Disaster survivors requesting animal disaster plans and resources. Directory of state veterinarians.
		Refer to websiteAnimals/Pets
		ASPCA Disaster Preparedness
		Pet care disaster preparedness
		Refer to websiteAnimals/Pets
		True Rx Savings (include Pet Medications)
		Disaster applicants will be given a discount card (free of charge) offering large discounts on most well known prescription drugs lost during a disaster for families and pets. The card is available to the general public and can be printed from the foundation's website or ordered by telephone.
		800-213-7632Animals/Pets
		Red Rover Animal Response
		Animal support contains listings of pet friendly hotels and resources for animal care
		800-440-3277Animals/Pets
		Helping Lost Pets
		National Pet Registry to report a lost or found pet, information is shared across network.
		Register online, searchable listingsAnimals/Pets
		Pet FBI
		Information Center For Lost and Found Dogs, Cats and All Other Pets
		Online searchable databaseCitizenship
		U.S. Citizenship and Immigration Services
		Steps to apply for citizenship, and a guide to naturalization
		800-375-5283                                         TTY: 800-767-1833Consumer Services
		Federal Trade Commission, Bureau of Consumer Protection Directory of Regional Offices
		Online locator for Federal Trade Commission (FTC) regional offices that cover the 7 geographic areas.  Offices provide information on price gouging and consumer complaint services.
		202-326-2222Consumer Services
		Federal Trade Commission, Consumer Response Center
		Information on how to file a complaint about a company or scam.  Complaints help the Federal Trade Commission (FTC) and other law enforcement agencies bring scam artists to justice and put an end to unfair and misleading business practices
		877-FTC-HELP (382-4357)                   TTY: 866-653-4261Consumer Services
		State Consumer Protection Agency Listing
		Listing of state offices which can offer a variety of services such as complaint mediation, advocacy, and investigation.
		USA Gov Info Line: 844-872-4681Contractors
		Each state has Licensing board - see state & local tab
		Contractor's license verification and consumer complaints services.
		N/ACrisis Counseling
		911 Need to call or text
		In case of emergency contact your local emergency services.  An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.
		Emergency: 911Crisis Counseling
		Disaster Distress Helpline
		To get help and support for any distress that you or someone you care about may be feeling related to any disaster. Calls answered by trained crisis counselors 24/7.  Survivors of natural disasters or human-caused disasters or events can find support and resources.
		800-985-5990  Spanish: Press 2                                                               TTY: 800-846-8517                                 or  text ‘TalkWithUs’ to 66746     Spanish: Text “Hablanos” to 66746Crisis Counseling
		Treatment Advocacy Center
		Mental Health Treatment and advocacy information available for individuals and family or caregivers.
		800-784-2433 (800-SUICIDE)Crisis Counseling
		Crisis Text Line
		Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via a medium people already use and trust.
		Crisis Text Line: Text HOME to 741-741 to connect to a trained crisis counselor (24/7)Crisis Counseling
		National Suicide Prevention Lifeline
		24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help. Emotional support, survivor support, crisis resources, trauma support, loss support, grief or depression support and self-care resources.
		800-273-8255                                           Spanish: 888-628-9454                                     TTY: 800-799-4889                                                                          Online Chat availableCrisis Counseling
		Veterans Crisis Line
		The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text.
		800-273-8255 (Option 1)                               or text message to 838255                            Online Chat availableCrisis Counseling
		United Way 2-1-1 - Information & Referral Helpline
		211 is not available in all areas. Individuals seeking help will be routed to the closest possible provider of mental health and suicide prevention services.
		211Disaster Specific Information
		See State and Local Tab for Disaster Specific referrals available in the areaDisaster Unemployment Assistance
		U.S. Department of Labor - Toll Free Referral Helpline
		This U.S. Dept of Labor helpline provides the caller with general information concerning state unemployment benefits and telephone numbers to the nearest unemployment offices.  Individuals may seek information on disaster unemployment, employment opportunities, or state social and family services.
		866-487-2365                                           TTY: 877-889-5627Disaster Unemployment Assistance
		U.S. Department of Labor Career One Stop
		The U.S. Dept. of Labor disaster portal provides disaster survivors with web links to state agencies providing unemployment benefits, employment opportunity information, social and family services, and disability resources.
		877-US2-JOBS                                                or 877-872-5627                                      TTY: 877-889-5627Environment
		U.S. Environmental Protection Agency National Response Center Hotline
		Individuals seeking to report spills, violations, emergency environmental events that affect public health. EPA Regional information is available in addition to the National Response Center Hotline
		National Response Center:                        800-424-8802Essential Needs
		USDA SNAP Information Line - Supplemental Nutrition Assistance Program
		Information on the Supplemental Nutrition Assistance Program (SNAP) formerly known as food stamp, eligibility requirements and/or other essential needs information.
		800-221-5689Essential Needs
		USDA SNAP directory - State Hotlines
		Directory of State SNAP hotlines; information on SNAP benefit questions in the States and territories.
		Refer to websiteEssential Needs
		USDA Food and Nutrition: Disaster Assistance
		Replacement benefits may be available for lost food purchased with SNAP Benefits in a disaster.  Generally the food loss must be reported within 10 days to the local office, and replacement benefits requested.  If an extension of time was granted for the affected disaster area, or if the State has been approved by FNS to issue automatic replacements, this information will be posted on the website.
		Refer to websiteEssential Needs
		United Way - Get HelpInformation and Referrals
		211 is not available in all areas. Referrals to organizations providing emergency food, clothing, shelter, medical, crisis counseling, transportation, rental and utility assistance.
		211Essential Needs
		FEMA Mobile Application Disaster Resources
		Install the FEMA Mobile App to use Disaster Resources and the Shelter locator. Shelters may offer various services; check for availability and pet accommodations prior to traveling to a shelter.
		text SHELTER and a Zip Code to 43362 (4FEMA).                                                                                                                                                                                  For Spanish: text REFUGIO and a Zip Code to 43362 (4FEMA).Essential Needs
		Red Cross:  Find Open Shelters locator
		Map listing of open Red Cross shelters.
		Refer to locatorEssential Needs
		Salvation Army Disaster Response
		Disaster Relief services such as training, food services, emotional and spiritual care, emergency communications, disaster social services, donations management, and long term recovery programs. Donation and volunteer opportunities. Online locations for current open services. Directory of divisional disaster directors by state.
		Refer to websiteEssential Needs
		AARP (Member Benefits - Travel Benefits)
		AARP offers members benefits for travel such as car rentals and hotels.
		800-424-3410                                              or 888-687-2277                                      Spanish:  877-342-2277Essential Needs
		Feeding America - Find your local food bank
		Locator tool to access the Feeding America nationwide network of 200 local food banks and 60,000 food pantries and meal programs serve communities across the country.
		Refer to locatorEssential Needs
		National Hunger Hotline
		Locator tool to find community-based organizations and emergency food providers, and volunteer opportunities.
		USDA National Hunger Hotline:                  English: 866-3-HUNGRY                          (866-348-6479)                              Spanish: 877-8-HAMBRE                        (877-842-6273)                                        or text “Food” to 97779Family & Protective Services
		Childhelp National Child Abuse Helpline
		Individuals concerned with children at risk for abuse, and distressed parents seeking crisis intervention. Crisis intervention, information, literature, and referrals to thousands of emergency, social service, and support resources.  Website contains a listing of Child Protective Services for all states.
		Emergency: 911                                                800-422-4453Family & Protective Services
		National Center on Elder Abuse
		Individuals concerned with possible elder abuse, neglect, or exploitation.  Map locator, select a state for resources available in the state.
		Emergency: 911Family & Protective Services
		National Domestic Violence Hotline
		Resources and referrals for victims, survivors, and families.  Assistance in building healthy relationships, conflict resolution, safety plans, and legal information.
		Emergency: 911                                    800-799-7233TTY: 800-787-3224                                 Online Chat availableFamily & Protective Services
		Casa de Esperanza
		Resources and referrals for Latinas and others experiencing domestic violence.  24-hr bilingual domestic violence helpline.
		Emergency: 911                            Bilingual: 651-772-1611Family & Protective Services
		Human Trafficking Hotline
		Online referral search to find social and legal services for victims and survivors of human trafficking, and connect with training and volunteer opportunities across the U.S. and its territories.  Report potential situations of sex and labor trafficking.
		Emergency: 911                                    888-373-7888                                           TTY: 711                                               Text 233733                                                  Online chat availableFinancial Assistance
		U.S. Small Business Administration Disaster Customer Service Center (SBA)
		Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster.
		800-659-2955                                             TTY: 800-877-8339Financial Assistance
		American Red Cross Hero Care Center (Military Families)
		The American Red Cross works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants 24/7/365. Assistance can include funds for emergency travel, burial of a loved one, emergency food and shelter, etc.
		877-272-7337Fraud
		Office of the Inspector General
		If you suspect someone is filing false damage claims, please report it.  Help FEMA make sure that disaster aid goes only to those who deserve it.  It is a violation of federal law to file a false claim.
		FEMA Fraud tipline:  866-223-0814   Online complaint form availableFraud
		Federal Trade Commission
		Individuals wishing to report complaints to Federal Trade Commission, report or find information about scams, spam, and consumer complaints.
		website has chat support                                 Online Complaint form availableHealth Care Services
		CDC: About Human Coronavirus (COVID-19)
		Information regarding Cornovirus (COVID-19), including symptoms and steps to take to help prevent illness.Health Care Services
		Partnership for Prescription Assistance
		The Partnership for Prescription Assistance (PPA) is a non-profit organization which brings together pharmaceutical companies, doctors, other health care providers, patient advocacy organizations and community groups to help qualifying patients without prescription drug coverage get free or low-cost medicines through the public or private program that's right for them.
		Only if cannot access the website                        888-477-2669Health Care Services
		True Rx Savings
		Disaster applicants will be given a discount card (free of charge) offering large discounts on most well known prescription drugs that are lost during a disaster for families or pets.  The card is available to the general public and can be printed from the foundation's website or ordered by telephone.
		470-588-7283Health Care Services
		Children’s Health Insurance Program (CHIP)
		The Children’s Health Insurance Program (CHIP) provides health coverage to eligible children, through both Medicaid and separate CHIP programs. Website has a dropdown search function to find state Medicaid and CHIP profiles.  CHIP is administered by states, according to federal requirements.
		877-267-2323                                          TTY: 866-226-1819Health Care Services
		Diabetes Disaster Response Coalition
		This group of membership, manufacturing, and advocacy organizations supports diabetes patients, their caregivers and healthcare providers. The call center representatives can provide information on how to access medical support, storm status, shelters, pharmacies and more for anyone affected by the storm.
		Patients: 800Diabetes                                     (800-342-2383)                                    Healthcare Providers: 314-Insulin  (314-467-8546)Health Care Services
		Department of Health and Human Services: Public Health
		Medical and Health preparedness, collaborates with hospitals, healthcare coalitions, biotech firms, communities and other partners.
		877-696-6775​Health Care Services
		RxOpen.org
		When activated, this site maps open and closed pharmacies during disasters.
		Refer to websiteHealth Care Services
		Poison Control
		Poison control centers offer free, confidential, expert medical advice
		800-222-1222Housing
		HUD - Public & Indian Housing Customer Service Center
		Individuals searching for affordable housing.  Overview of information for Public and Indian Housing (PIH).  Applicants will be given the telephone number of their local HUD Public and Indian Housing Office where they can apply for public housing assistance.
		Benefit Finder: 800-955-2232Housing
		HUD Portal - Local Offices
		Website provides a HUD Regional Office Directory
		Refer to websiteHousing
		HUD - Housing Counseling Referral Line
		Individuals will be given the telephone number of their local HUD Counseling Office for assistance with rentals and mortgage services.
		800-569-4287Housing
		HUD Disaster Resources
		HUD FHA Resource Center.
		800-304-9320Housing
		Operation Hope National Call Center - Mortgage Crisis Hotline
		Assistance in disaster counseling, in deferring mortgage payments, replacing important documents, filing insurance claims, emergency credit counseling, assistance in working with creditors, and disaster preparedness guides.
		888-388-4673Housing
		Social Serve.com - Housing Resource Helpline
		Socialserve.com is a non-profit organization that assists tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find affordable housing. Social Serve may not have listings for all state and territories.
		877-428-8844Identity Theft
		Federal Trade Commission: Identity Theft
		Individuals concerned with identity theft.  Report identity theft and develop a recovery plan.
		877-438-4338                                                     TTY: 866-635-4261Identity Theft
		Identity Theft Resource Center
		Support for victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cyber security, scams/fraud and privacy issues.
		888-400-5530Insurance
		Flood Smart: National Flood Insurance Program
		Application assistance in applying for flood insurance, claim assistance, and general information regarding this program.
		800-621-3362 (FEMA)                                                   Select the correct option on the interactive voice menuInsurance
		FEMA Flood Map Service Center
		Map Specialists at the FEMA Map Information eXchange (FMIX) support the public and other FEMA stakeholders with inquiries pertaining to a wide variety of flood hazard mapping and floodplain management topics including how to find and read flood maps, preliminary flood hazard data, Letters of Map Change, Elevation Certificates, and the National Flood Hazard Layer.
		877-336-2627                                          Live chat available                                                 Self service options availableInsurance
		FEMA.gov:  Flood Insurance Requirements for Recipients of Federal Disaster Assistance
		Four page brochure available in English or Spanish.  When property owners receive financial assistance from the Federal Government following a Presidentially declared disaster, they may be required to purchase flood insurance coverage.
		General Call Center:                                  800-427-4661                                               Group Flood Insurance questions:               800-638-6620Insurance
		National Association of Insurance Commissioners
		Individuals with basic insurance questions or consumer problems. Online map locator for local Insurance regulatory offices.
		Refer to websiteLegal Services
		Pine Tree Legal Assistance - State Legal Aid Look Up
		Online Legal Services links with referrals to offices providing free and reduced fee legal services to individuals affected by a disaster.
		Refer to websiteLegal Services
		Legal Services Corporation - State Legal Aid Look Up
		Online Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster.
		Refer to websiteLegal Services
		LawHelp
		Online Map Locator for Legal Aid Programs, information, and forms for each state or territory.
		Refer to locatorLegal Services
		American Bar Association - Service Hotline
		Public Resources from the American Bar Association including advocacy and referrals to legal services.
		800-285-2221Legal Services
		American Bar Association - Disaster Legal Services Hotline
		Through the the American Bar Association (ABA) Disaster Legal Services Program,  ABA Young Lawyers Division (ABA YLD) and the Federal Emergency Management Agency (FEMA) provide immediate temporary legal assistance to disaster survivors at no charge.
		888-743-5749Missing Persons
		National Center for Missing & Exploited Children (Hotline)
		A national database for missing, lost, and exploited children.  Website includes a cybertipline to report child sexual exploitation.
		800-843-5678                                       CyberTipline for Child ExploitationMissing Persons
		Red Cross Safe and Well
		A national database for communicating "Safe and Well" status.  Disaster survivors can register as "safe and well" and concerned family and friends can search for missing survivors.
		800 RED CROSS ( 1-800-733-2767)Roadside Assistance
		US Dept, of Transportation Federal Highway Administration (511 Travel information Service)
		Not all areas have 511 services.  Recorded road conditions and information on hazardous road conditions for states participating in 511 Travel Information.
		511Roadside Assistance
		AARP (Member Benefits - Automotive)
		Members of AARP who need Roadside Assistance. This service links those who need assistance with state and local area agencies on aging and community-based organization.
		800-424-3410                                         or 888-687-2277                                            Spanish:  877-342-2277Roadside Assistance
		AAA (Member Benefits - Emergency Road Service)
		Members of AAA who need Emergency Roadside Services such as battery boost, fuel delivery, tire service, towing and vehicle lock out services.  Each region has AAA regional clubs.
		800-222-4357Social Security
		Social Security Administration
		Information regarding social security benefits, survivor benefits, death benefits, and how to replace a social security card.
		800-772-1213                                            TTY: 800-325-0778                                            automated services available 24/7Students
		Federal Student Aid - Disaster Assistance
		Students or Federal Student Loan Borrowers who have been impacted by a federally declared natural disaster.  Information on options for financial aid, federal student loans, and repayment of federal student loans.
		800-433-3243Tax Preparation
		AARP Foundation - Tax Assistance (Free Tax Preparation)
		Free tax preparation assistance for low to moderate income individuals with an emphasis on seniors.
		888-227-7669                                      Online tax assistance 24/7Tax Preparation
		Internal Revenue Service - Disaster Tax Information
		Individual or business owners needing information regarding disaster tax relief.  Search "Disaster" on website for additional resources.  Tax relief to disaster survivors which may include postponing tax deadlines to provide you with extra time to file and pay before penalties are assessed.
		866-562-5227                                      TTY: 800-829-4059                                        Publications: 800-829-3676Treasury Services
		Treasury Direct (Savings Bonds)
		Replacement or Reissue of Paper savings bonds.
		844-284-2676United States Postal Service
		United States Postal Service
		Online information for changing address, forwarding or holding mail.  Information about address standardization, address matching, address corrections, and other postal address concerns.  Post office closure information during catastrophic disasters.
		Refer to websiteVeterans Services
		Department of Veteran Affairs
		Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.
		Benefits: 800-827-1000                                      TTY: 800-829-4833                                   My VA311: 844-698-2311Veterans Services
		Veterans Crisis Line
		The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text.
		800-273-8255 (Option 1)                               or text message to 838255                              Online Veterans "Chat"Veterans Services
		Wounded Warrior Resource Center
		Provide a variety of veteran programs and services to help the veteran to take the steps that are right for them.  Services provided are mental and physical wellness, career and VA benefits counseling and personal independence.
		888-997-2586Vital Statistics
		National Vital Statistics System
		Online directory for state and territory locations for Vital Records replacement. Replacement of birth, death, marriage, and divorce certificates and other vital document services.
		Refer to websiteVital Statistics
		U.S. Department of State: U.S. Passports
		Reporting lost or stolen passports, replacement of passport, and copy of passport records.
		877-487-2778                                               TTY: 888-874-7793Vital Statistics
		American Institute of Conservation
		American Institute for Conservation of Historic and Artistic Works provides an online listing of Conservators. Online tool provides a systematic, consistent method of obtaining current information to identify and locate professional conservation services from all across the United States and abroad.  The website also offers guides on how to take care of personal heritage items such as photos and documents.
		Refer to websiteVital Statistics
		Heritage Emergency National Task Force
		FEMA and the Smithsonian Institution cosponsor the Heritage Emergency National Task Force, a partnership of 42 national service organizations and federal agencies created to protect cultural heritage from the damaging effects of natural disasters and other emergencies. Fact sheets available with valuable information on how to salvage damaged items.
		Refer to websiteVolunteer
		National Voluntary Organizations Active in a Disaster
		Individuals interested in volunteering.  How to help, and how to join.
		703-778-5088Volunteer
		National and Community Service
		Individuals interested in volunteering and opportunities to serve.  National or community service available.
		Refer to websiteVolunteer
		VOLUNTEERS SHOULD NOT SELF-DEPLOY
Last updated March 20, 2023

            Return to top Disasters & Assistance
      
    
                  Grants
      
    
                  Floods & Maps
      
    
                  Emergency Management
      
    
                  About
      
    
                  Work With Us

Facebook

          Instagram


          Twitter

          YouTube

          LinkedIn

          Newsletter

        Contact FEMA

DHS logo
              FEMA.govAn official website of the U.S. Department of Homeland Security
          Accessibility
                Accountability
                Careers
                Civil Rights
                Contact Us
                FOIA
                Glossary
                No FEAR Act
                Plug-Ins
                Privacy
                Report Disaster Fraud
                Website Information
                DHS.gov
                USA.gov
                Inspector General