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March 28, 2012

BY ELECTRONIC SUBMISSION

Docket DOT-OST-1998-3304 Docket Operations Facility U.S. Department of Transportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, DC 20590 BY EXPRESS DELIVERY

Erik Grosof Office of Transportation Disaster Assistance National Transportation Safety Board 490 L’Enfant Plaza East, SW Washington, DC 20594

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents -- Submission of Plan for Joint Stock Company Aircompany “YAKUTIA”

Ladies and Gentlemen:
Pursuant to 49 U.S.C. § 41313 and DOT’s Notice dated January 20, 2004, Joint Stock Company Aircompany “YAKUTIA” (“Yakutia”) hereby submits a plan to address the needs of families of passengers involved in accidents within the United States that involve aircraft under the operational control of Yakutia (“Plan”). The enclosed Plan describes procedures that comply with the requirements of the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21) and the Vision 100-Century of Aviation Reauthorization Act.
Yakutia’s 24-hour contact information is set forth on page 7 of the enclosed Plan (omitted from the DOT version of the Plan). Please also feel free to contact the undersigned if you have any questions concerning Yakutia’s operations or the procedures described in the enclosed Plan.
Respectfully submitted,

Sheryl R. Israel

Counsel sheryl.israel@hoganlovells.com D +1 202 637 8898
Counsel for Joint Stock Company Aircompany “YAKUTIA”

Enclosure

# Family Assistance Plan

JSC AIR COMPANY YAKUTIA1 

## Principles of Family Assistance

JSC Air Company Yakutia (for the purposes of this Plan, referred to as the "Airline") hereby submits this Plan for addressing the needs of the families of passengers involved in an aircraft accident in the United States as required by the Foreign Air Carrier Family Support Act of 1997, as amended.
The Airline is committed to cooperating with government agencies and independent organizations to assure that in the event of an aircraft accident, survivors and family members are treated with dignity and respect and that the cultural, religious and ethnic diversity of those involved is respected and accommodated as may be possible. The Airline further assures that to the extent possible, the Airline will adhere to the wishes of survivors and families of passengers in all matters pertaining to passengers.
The Airline shall provide equal treatment to the families of all passengers on board the aircraft, including employees of the airline on board the aircraft and any other person aboard the aircraft without regard to whether the person paid for the transportation, occupied a seat, or held a reservation for the flight.


## Resources for the Plan

The Airline assures that sufficient resources will be committed to carry out this Plan. These resources, both human and material, are outlined in the Airline’s Emergency Response Plan (ERP).
The Airline maintains programs utilizing a spectrum of human and technological resources in the event of an accident. Designated employees are assigned to functions including media relations, accident investigation, liaison with government agencies, medical and station supports and relief teams. The Airline’s resources are directed by its Emergency Response Team (ERP, Section 4) operating out of a dedicated Emergency Response Center located at the Airline’s offices at Yakutsk airport.
The Airline coordinates its response with the Russian Ministry of Emergency Situations and with Kenyon International Emergency Services in North America, and establishes cooperative working2

relationships between all internal and external organizations involved in the crisis. The Airline specifically designed its emergency response procedures to allow separate management of the crisis and to continue safe operation of the Airline.
During any crises involving an aircraft accident operated by the Airline, sufficient resources, including volunteer employees specially trained in family assistance, will assist in carrying out the Plan. 

## Training of Employees and Agents

The Airline assures that it will provide adequate training to its employees and agents, as may be required to meet the needs of survivors and family members following an accident. (ERP, Section 9). 

## Toll-Free Telephone Number

In the event of an aircraft accident, the Airline will establish a toll-free telephone number dedicated to the accident related calls. The Airline will publicize the toll-free number as soon as possible after its Emergency Response Center receives confirmation that an aircraft operated by the Airline has been involved in an accident and that there are serious injuries and/or fatalities.
Toll-free phones will be staffed by members of the Passenger Assistance Team (ERP, Section 7.5) located at the Emergency Response Center. The Passenger Assistance Team will only provide information to families of passengers. Calls from the general public and from the media will be transferred or directed to the Airline’s Telephone Enquiry Team (TET). 

## Notification of Passengers’ Families

As soon as practicable after the Airline learns of an aircraft accident involving an aircraft under the control of the Airline resulting in a significant loss of life, and prior to the release of any public information regarding passenger identity, the Airline shall notify the families of the passenger involved in such accident when passenger information is verified, whether or not the names of all passengers on board the3

aircraft are verified. To the extent practicable, the Airline will endeavor to notify families of passengers in person.
The Airline assures that, upon request of the family of a passenger, the Airline will inform the family of whether the passenger’s name appeared on a preliminary passenger manifest for the flight involved in the accident.
Immediately after receiving confirmation that an aircraft operated by the Airline was involved in an accident, a preliminary passenger manifest will be compiled by comparing ticket coupons and other verifying data at the departure airport to the booking list, including those individuals not previously booked and standby passengers.
Once this initial process is complete, the Airline’s Emergency Response Team shall distribute the preliminary list internally to the appropriate departments so the notification process can proceed while the list is further verified.
The Airline’s Emergency Response Team will search each Passenger Name Record (PNR) for telephone numbers and other helpful information in order to determine the passengers’ next-of-kin and establish contact through the Passenger Assistance Team at the Emergency Response Center. The Passenger Assistance Team shall be comprised of individuals suitably trained to handle these matters. After obtaining contact information either from callers or from the preliminary list, the Passenger Assistance Team members will return the calls to the family and/or next-of-kin. Trained Special Assistance Team Members are dedicated to each family, and are ready to travel to the family’s location to provide personal assistance and logistical support. 

## Passenger List

The Airline shall provide, immediately upon request, based upon the best available information at the time of the request, a list of the names of the passengers aboard the aircraft (whether or not such names have been verified), and any updates of such a list, to the director of family support services designated for the accident and to the organization designated for the accident under 49 U.S.C. 1136(a)(1) and (2) respectively.4

The Emergency Response Team shall be responsible for transmission of the passenger name list and subsequent updates to the receiving agencies.
The Airline will not release the names of passengers or crew members directly to the media until after members of the Passenger Assistance Team verifies that the family and/or next-of-kin have been notified. However, if the family and/or next-of-kin request(s) that a passenger's name not be released to the media, the Airline will do its best to honor this request.


## Remains and Effects

Recovery, identification and disposition of identifiable and/or unidentifiable remains and personal effects are the responsibility of the local medical examiner, coroner or other designated authorities. The Airline will comply with decisions made by these responsible authorities. The Airline will consult with the family and/or next-of-kin and honor their reasonable wishes for remains and/or effects within the Airline’s control identified as those of the passenger.


## Return of Possessions

The Airline will retain a contractor having expertise in the cleaning and restoration of personal effects, or will itself undertake such cleaning and restoration. For personal effects within the control of the Airline that are identified as belonging to a passenger, the Airline or a representative of its contractor will describe to the next-of-kin the possession and its condition. The Airline will follow the direction of next-of-kin as to return or other disposition of each item, regardless of its condition, unless the item is needed for the accident investigation or a criminal investigation. After returning all possessions which can be associated with specific passengers, the Airline will retain any unclaimed possessions which are within the Airline’s control for no less than 18 months. The Airline or its personal effects contractor will create an inventory of these items and store them.5 

## Service and Assistance to Families of Passengers

The Airline’s Passenger Assistance Team will work itself or with any organization designated under 49 U.S.C. 1136(a)(2) on an ongoing basis to ensure that families of passengers receive an appropriate level of service and assistance following an accident. The Airline shall cooperate and consult with suchorganization and, accordingly, provide reasonable compensation to such organization for services and assistance provided by the organization.
Where and when ever possible, the Airline's Passenger Assistance Team will assist or take over the duties from the designated organizations.
The Airline will cooperate with such organizations and local government agencies to secure a suitable facility to isolate families from any intrusions by the media and by unwelcome solicitors at the accident flight's origin and/or destination, or other location. 

## Consultation on Carrier Response Not Covered by the Plan

The Airline assures that in the event that the Airline volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss or life, the Airline will consult with the National Transportation Safety Board and the Department of State on the provision of the assistance. 

## Family Travel to Location of Accident

The Airline will provide for the families' reasonable physical care and accommodations at the accident location, and will assist the families in traveling to the location of the accident, if desired. The Airline's Passenger Assistance Team will be responsible for such assistance to the families.6

Upon request, the Airline will work with the responsible authorities to arrange family visits to the accident site. Access to the site may be limited by terrain, biohazard and/or hazardous materials concerns, security measures or other unforeseen conditions.


## Monuments

The Airline will consult with the family of each passenger about the construction by the Airline of any monument to the passengers, including any inscription on the monument. 

## Notification to Property Owners

The Airline assures that in the event of an accident that results in significant damage to a manmade structure or other property on the ground that is not government-owned, the Airline will promptly notify, in writing to the extent practicable, the owner of the structure or property about liability for any property damage and the means for obtaining compensation. The notification, at a minimum, shall advise the property owner to: (1) contact the property’s insurer as the authoritative source for information about coverage and compensation; (2) not rely on unofficial information from the Airline’s representative about compensation; and (3) obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 

## Electronic Access to NTSB Meeting

The Airline assures that, if the NTSB conducts a public hearing or comparable proceeding at a location that is more than 80 miles from the accident site, the Airline will ensure that the proceeding will be publicly available electronically live at the origin city and destination city of the flight, if that city is in the United States.