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March 28, 2012

BY ELECTRONIC SUBMISSION

Docket DOT-OST-1998-3304

Docket Operations Facility

U.S. Department of Transportation

West Building Ground Floor, Room W12-140

1200 New Jersey Avenue, SE

Washington, DC 20590

BY EXPRESS DELIVERY

Erik Grosof

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L’Enfant Plaza East, SW

Washington, DC 20594

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft

Accidents -- Submission of Plan for Joint Stock Company Aircompany “YAKUTIA”

Ladies and Gentlemen:

Pursuant to 49 U.S.C. § 41313 and DOT’s Notice dated January 20, 2004, Joint Stock

Company Aircompany “YAKUTIA” (“Yakutia”) hereby submits a plan to address the needs of

families of passengers involved in accidents within the United States that involve aircraft under

the operational control of Yakutia (“Plan”). The enclosed Plan describes procedures that

comply with the requirements of the Foreign Air Carrier Family Support Act of 1997, as

amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century

(AIR-21) and the Vision 100-Century of Aviation Reauthorization Act.

Yakutia’s 24-hour contact information is set forth on page 7 of the enclosed Plan (omitted from

the DOT version of the Plan). Please also feel free to contact the undersigned if you have any

questions concerning Yakutia’s operations or the procedures described in the enclosed Plan.

Respectfully submitted,

Sheryl R. Israel

Counsel

sheryl.israel@hoganlovells.com

D +1 202 637 8898

Counsel for Joint Stock Company Aircompany “YAKUTIA”

Enclosure
Family Assistance Plan

JSC AIR COMPANY YAKUTIA
1

Principles of Family Assistance

JSC Air Company Yakutia (for the purposes of this Plan, referred to as

the "Airline") hereby submits this Plan for addressing the needs of the

families of passengers involved in an aircraft accident in the

United States as required by the Foreign Air Carrier Family Support

Act of 1997, as amended.

The Airline is committed to cooperating with government agencies and

independent organizations to assure that in the event of an aircraft

accident, survivors and family members are treated with dignity and

respect and that the cultural, religious and ethnic diversity of those

involved is respected and accommodated as may be possible. The

Airline further assures that to the extent possible, the Airline will adhere

to the wishes of survivors and families of passengers in all matters

pertaining to passengers.

The Airline shall provide equal treatment to the families of all

passengers on board the aircraft, including employees of the airline on

board the aircraft and any other person aboard the aircraft without

regard to whether the person paid for the transportation, occupied a

seat, or held a reservation for the flight.

Resources for the Plan

The Airline assures that sufficient resources will be committed to carry

out this Plan. These resources, both human and material, are outlined

in the Airline’s Emergency Response Plan (ERP).

The Airline maintains programs utilizing a spectrum of human and

technological resources in the event of an accident. Designated

employees are assigned to functions including media relations,

accident investigation, liaison with government agencies, medical and

station supports and relief teams. The Airline’s resources are directed

by its Emergency Response Team (ERP, Section 4) operating out of a

dedicated Emergency Response Center located at the Airline’s offices

at Yakutsk airport.

The Airline coordinates its response with the Russian Ministry of

Emergency Situations and with Kenyon International Emergency

Services in North America, and establishes cooperative working
2

relationships between all internal and external organizations involved

in the crisis. The Airline specifically designed its emergency response

procedures to allow separate management of the crisis and to continue

safe operation of the Airline.

During any crises involving an aircraft accident operated by the Airline,

sufficient resources, including volunteer employees specially trained in

family assistance, will assist in carrying out the Plan.

Training of Employees and Agents

The Airline assures that it will provide adequate training to its

employees and agents, as may be required to meet the needs of

survivors and family members following an accident. (ERP, Section 9).

Toll-Free Telephone Number

In the event of an aircraft accident, the Airline will establish a toll-free

telephone number dedicated to the accident related calls. The Airline

will publicize the toll-free number as soon as possible after its

Emergency Response Center receives confirmation that an aircraft

operated by the Airline has been involved in an accident and that there

are serious injuries and/or fatalities.

Toll-free phones will be staffed by members of the Passenger

Assistance Team (ERP, Section 7.5) located at the Emergency

Response Center. The Passenger Assistance Team will only provide

information to families of passengers. Calls from the general public and

from the media will be transferred or directed to the Airline’s Telephone

Enquiry Team (TET).

Notification of Passengers’ Families

As soon as practicable after the Airline learns of an aircraft accident

involving an aircraft under the control of the Airline resulting in a

significant loss of life, and prior to the release of any public information

regarding passenger identity, the Airline shall notify the families of the

passenger involved in such accident when passenger information is

verified, whether or not the names of all passengers on board the
3

aircraft are verified. To the extent practicable, the Airline will endeavor

to notify families of passengers in person.

The Airline assures that, upon request of the family of a passenger, the

Airline will inform the family of whether the passenger’s name

appeared on a preliminary passenger manifest for the flight involved in

the accident.

Immediately after receiving confirmation that an aircraft operated by

the Airline was involved in an accident, a preliminary passenger

manifest will be compiled by comparing ticket coupons and other

verifying data at the departure airport to the booking list, including

those individuals not previously booked and standby passengers.

Once this initial process is complete, the Airline’s Emergency

Response Team shall distribute the preliminary list internally to the

appropriate departments so the notification process can proceed while

the list is further verified.

The Airline’s Emergency Response Team will search each Passenger

Name Record (PNR) for telephone numbers and other helpful

information in order to determine the passengers’ next-of-kin and

establish contact through the Passenger Assistance Team at the

Emergency Response Center. The Passenger Assistance Team shall

be comprised of individuals suitably trained to handle these matters.

After obtaining contact information either from callers or from the

preliminary list, the Passenger Assistance Team members will return

the calls to the family and/or next-of-kin. Trained Special Assistance

Team Members are dedicated to each family, and are ready to travel to

the family’s location to provide personal assistance and logistical

support.

Passenger List

The Airline shall provide, immediately upon request, based upon the

best available information at the time of the request, a list of the names

of the passengers aboard the aircraft (whether or not such names have

been verified), and any updates of such a list, to the director of family

support services designated for the accident and to the organization

designated for the accident under 49 U.S.C. 1136(a)(1) and (2)

respectively.
4

The Emergency Response Team shall be responsible for transmission

of the passenger name list and subsequent updates to the receiving

agencies.

The Airline will not release the names of passengers or crew members

directly to the media until after members of the Passenger Assistance

Team verifies that the family and/or next-of-kin have been notified.

However, if the family and/or next-of-kin request(s) that a passenger's

name not be released to the media, the Airline will do its best to honor

this request.

Remains and Effects

Recovery, identification and disposition of identifiable and/or

unidentifiable remains and personal effects are the responsibility of the

local medical examiner, coroner or other designated authorities. The

Airline will comply with decisions made by these responsible

authorities. The Airline will consult with the family and/or next-of-kin

and honor their reasonable wishes for remains and/or effects within the

Airline’s control identified as those of the passenger.

Return of Possessions

The Airline will retain a contractor having expertise in the cleaning and

restoration of personal effects, or will itself undertake such cleaning

and restoration. For personal effects within the control of the Airline

that are identified as belonging to a passenger, the Airline or a

representative of its contractor will describe to the next-of-kin the

possession and its condition. The Airline will follow the direction of

next-of-kin as to return or other disposition of each item, regardless of

its condition, unless the item is needed for the accident investigation or

a criminal investigation. After returning all possessions which can be

associated with specific passengers, the Airline will retain any

unclaimed possessions which are within the Airline’s control for no less

than 18 months. The Airline or its personal effects contractor will create

an inventory of these items and store them.
5

Service and Assistance to Families of

Passengers

The Airline’s Passenger Assistance Team will work itself or with any

organization designated under 49 U.S.C. 1136(a)(2) on an ongoing

basis to ensure that families of passengers receive an appropriate

level of service and assistance following an accident. The Airline shall

cooperate and consult with such organization and, accordingly, provide

reasonable compensation to such organization for services and

assistance provided by the organization.

Where and when ever possible, the Airline's Passenger Assistance

Team will assist or take over the duties from the designated

organizations.

The Airline will cooperate with such organizations and local

government agencies to secure a suitable facility to isolate families

from any intrusions by the media and by unwelcome solicitors at the

accident flight's origin and/or destination, or other location.

Consultation on Carrier Response Not

Covered by the Plan

The Airline assures that in the event that the Airline volunteers

assistance to United States citizens within the United States with

respect to an aircraft accident outside the United States involving

major loss or life, the Airline will consult with the National

Transportation Safety Board and the Department of State on the

provision of the assistance.

Family Travel to Location of Accident

The Airline will provide for the families' reasonable physical care and

accommodations at the accident location, and will assist the families in

traveling to the location of the accident, if desired. The Airline's

Passenger Assistance Team will be responsible for such assistance to

the families.
6

Upon request, the Airline will work with the responsible authorities to

arrange family visits to the accident site. Access to the site may be

limited by terrain, biohazard and/or hazardous materials concerns,

security measures or other unforeseen conditions.

Monuments

The Airline will consult with the family of each passenger about the

construction by the Airline of any monument to the passengers,

including any inscription on the monument.

Notification to Property Owners

The Airline assures that in the event of an accident that results in

significant damage to a manmade structure or other property on the

ground that is not government-owned, the Airline will promptly notify, in

writing to the extent practicable, the owner of the structure or property

about liability for any property damage and the means for obtaining

compensation. The notification, at a minimum, shall advise the

property owner to: (1) contact the property’s insurer as the authoritative

source for information about coverage and compensation; (2) not rely

on unofficial information from the Airline’s representative about

compensation; and (3) obtain photographic or other detailed evidence

of property damage as soon as possible after the accident, consistent

with restrictions on access to the accident site.

Electronic Access to NTSB Meeting

The Airline assures that, if the NTSB conducts a public hearing or

comparable proceeding at a location that is more than 80 miles from

the accident site, the Airline will ensure that the proceeding will be

publicly available electronically live at the origin city and destination

city of the flight, if that city is in the United States.