AVIATION

CONSULTANT 

## L.A. IRIZARRY & ASSOCIATES

P.O. BOX 37217 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT SAN JUAN, PUERTO RICO 00937-0217 TELS. 1787\ 752-7621 • FAX 1787\ 276-3846 October 10,2012 E-mail: irizarry@icenetworks.com Dockets

- Dockets OST 1996-1960 Docket-OST- 1998-3304 U.S. Department ofTransportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, DC 20590 Erik Grosof Office ofTransportation DisasterAssistance National Transportation Safety Board 490 L' Enfant Plaza Washington, DC 20594 Gentlemen: Enclosed please find a copy ofthe FamilyAssistance Plan been forAnguillaAir Services Ltd in accordance with the provisions 

### of has been developedto comply

### with the Aviation Disaster Family Assistance Actof 1996 (49 U.S.C. 1136 and 41113)and U.S. Public Law No. 108-176, Dec. 12, 2003, Century ofAviation Reauthorization Act, Section. 809, Availability ofAircraft Accident Site Information, paragraph (a) DomesticAirTransportation. Additionally, please he advised that ouroperations staff may

### be reached 24 hours at264-498-5922 or787-752-7621. Any questions concerning this plan should be directed to the undersigned. Respectfully,SUMMARY FAMILY SUPPORT PLAN IN THE EVENT OFAN AIRCRAFTACCIDENT IN THE UNITED STATES

This plan is submitted by Anguilla Air Services Ltd to comply with the Foreign Air Carrier Family SupportAct, Vision 100, and the Century ofAviation Reauthorization Act. This submission summarizes the procedures ofAnguilla Air Services Ltd to address the needs offamilies of passengers involved in an aircraft accident in the United States. This document is part ofthe company effort, which involvesthe National Transportation Safety Board (NTSB) and other US. Government entities and appointed independent non-profit organizations, to assist survivors and victim's families in the event of an aircraft disaster. PRE-RESPONSE PLANNING Anguilla Air Services Ltd will provide employees involved in dealing with an aircraft accident, the Family Assistance Plan and insertthis plan into all appropriate company manuals and procedures so thatthe company is effectively prepared to provide support and assistance to those affected by an aircraft accident. Anguilla Air Services Ltd will provide adequate training to employees and agents ofthe carrier to meetthe needs of survivors following an accident. WORKING WITH DESIGNATED ORGANIZATIONS Anguilla Air Services Ltd will use the services of organizations designated pursuantto section 1 136(a) (2) for notifying the families of passengers (as thatterm is defined in section 1136) involved in a U.S. accident ofan Anguilla Air Services Ltd aircraft, such notice to be provided before disclosing tothe public the names ofthe passengers. Anguilla Air Services Ltd will assure that such notice will be provided as soon as possible after it has verified the identity ofa passengeron board its aircraft, whether or notthe names ofall passengers have been verified. Anguilla Air Services Ltd will work with the organization designated pursuantto section 1136(a) (2) on an ongoing basis to assure that families ofpassengers receive an appropriate level of services and assistance following an accident. Anguilla Air Services Ltd will provide reasonable compensation to any organization designated undersection 11 36(a) (2) for services and assistance provided bythe organization.

. In the event thatAnguilla Air Services Ltd volunteers assistance to United States citizens within

the United States with respectto an aircraft accident outside the Unites States involving a major loss of life, Anguilla AirServices Ltd will consult with the NTSB and the Department ofState on the provision ofthe assistance.LIST OF PASSENGERS Anguilla Air Services Ltd will provide to the Director of Family Support Services designated undersection 1136(a)(l), and to the organizations designated forthe accident undersection 1 136(a)(2), immediately upon request, a list (which is based on the best available information, at the time of request), ofthe names ofthe passengers aboard the aircraft (whether or not such names have been verified}, and will periodically update that list. In orderto determine which passengers actually boarded the flight, Anguilla Air Services Ltd personnel, immediately afterthe accident, will begin a review ofthe following: On-Board Passenger Manifest Standby passengers Non-Revenue passengers Rerouted passengers Passengers who canceled their reservations Jump seat riders HANDLING INQUIRIES FROM THE PASSENGERS' FAMILIES Anguilla Air Services Ltd will publish a toll free number, designated specifically for receiving inquiriesfrom family members in the United States, in the event ofan aircraft accident. Family members may also seek assistance and information from Anguilla AirServices Ltd at airports and reservation offices that are neitherthe origin northe destinations ofthe flight involved in the accident. Therefore Anguilla Air Services Ltd will provide its Airport and Reservation Managers with specific guidelines to properly deal with the families in these cases. TRAVELAND CARE EXPENSES Anguilla Air Services Ltd will transportto the site ofthe accident, at its expense, those family members that wish to be present atthe site. Family members that have decided to travel to the site ofthe accident will be provided with accommodations and will have all reasonable meal and travel expenses paid while they are at the site. DISPOSITION OF REMAINS AND EFFECTS The family members ofeach passengerwill be consulted aboutthe disposition ofall remains and personal effects ofthe passengerwithin the control ofAnguilla AirServices Ltd. When requested by the family of a passenger, any possession ofthe passenger(s) within the control ofAnguilla AirServices Ltd (regardless of its condition) will be returned to the family, unless the possession is needed for the accident investigation orany criminal investigation.

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Unclaimed possessions of passengers involved in an aircraft accidentwill be retained by Anguilla Air Services Ltd forat least 18 months. MONUMENTS Anguilla Air Services Ltd will consult the family ofeach passenger involved in an aircraft accident about the construction ofany monumentto the passengers, including any inscription on the monument. NON-DISCRIMINATORYTREATMENT Anguilla Air Services Ltd will give the same supportto family members of all passengers involved in an aircraft accident. Therefore, there will be no distinction in the treatment of revenue, non-revenue passengers and company employees. RESOURCES Anguilla Air Services Ltd undertakes to commit sufficient resources to carry outthis plan. NOTICE TO OWNERS OF PROPERTY In the event ofan accidentthat results in significant damage to a manmade structure orother property on the ground that is not government-owned, Anguilla Air Services Ltd will promptly provide notice, in writing, to the extent practicable, directlyto the owner ofthe structure or other property about liabilityforany property damage and meansfor obtaining compensation. Such notice will advisethe owner: (i) to contact the insurer ofthe property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered byAnguilla Air Services Ltd representatives about compensation by Anguilla Air Services Ltd for accident-site property damage; and (iii) to obtain photographic orother detailed evidence ofproperty damage as soon as possible afterthe accident, consistent with restrictions on access to the accident site. LIVE TRANSMISSION OF NTSB HEARINGS Ifthe National Transportation Safety Board conducts a public hearing or comparable proceeding concerning an accident ata location greaterthan 80 miles from the accident site, Anguilla Air Services Ltd will ensure thatthe proceeding is made available simultaneously by electronic means at a location open to the public atthe origin city and/or destination city ofthe accident flight, ifthe city is located in the United States.