14 July, 2009

Effective from 22nd December 2008, the refund position for tickets which have non-refundable

fares is as follows:

• Only Government and/or Airport taxes are refundable*.

*For partially used tickets not all the taxes may be refundable as some may be considered used

e.g. if a UK departure has taken place before ticket is presented for refund, any tax relating to

the UK departure will have been used. 

Questions & Answers

What does this mean for refundable tickets?

There is no change. We will continue to refund the YQ surcharge.

What does it mean for non refundable tickets?

The YQ surcharge will not be refunded in line with the fare rules. Government and/or airport

taxes are refundable.*

What does this mean for partially refundable tickets?

Any YQ surcharge refunds will be in line with the fare rules.

Example 1 –

LON-NYC-LON (Refundable less 20% before departure. Non refundable after departure).

If a refund were requested prior to departure, the YQ surcharge would be refunded less 20%.

If a refund were requested post departure, the YQ surcharge would not be refunded.

Example 2 –

LON-NYC-LON (Refundable less a fixed fee of £150.00).

If a refund were requested, the full amount of YQ surcharge would be refunded.

What does it mean if I have a combination of refundable and non refundable fares on

the same ticket?

Where a combination of fares has been used, and a Long haul sector/component is included in the

journey, the most restrictive rules will apply.

Example –

DXB – LON (Refundable) – NYC (Non refundable).

YQ surcharge will not be refunded.

Where a combination of 2 or more Short Haul fares has been used, individual fare component

rules will apply.

Example

PAR – LON (Refundable) – PAR (Non refundable).

YQ surcharge will be refunded on the PAR-LON segment only.

Why are you doing this?

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We continue to review the level of the YQ surcharge and the conditions associated with it.

Although we have refunded the surcharge on our best value fares in the past, we are no longer

able to do this in the current economic climate. We continue to refund all taxes paid to

Government and Airport authorities.

The surcharge is part of the fare, but is shown separately so we can be transparent with our

customers. This does not mean that the applicable conditions of the fare do not apply to it.

Other airlines have already implemented this change.

Why do you not include it as part of your fare?

Fuel as the major part of YQ remains extremely volatile so we keep it separate to the fare at the

moment.

Including the YQ surcharge into the fare would also be problematic for the leisure travel trade at

this stage as it is logistically difficult for some of them to manage – they would have to update

their rates sheets every time it was amended. We are working with the leisure trade to

implement greater levels of automation with regards the rates sheets.

Does this apply to all classes of travel?

Yes.

If my non refundable booking was made and ticketed prior to the 22nd December

2008, will the YQ surcharge be refunded?

Yes.

If I refund the YQ surcharge on a non refundable ticket after the 22nd December

2008, will an ADM be raised?

Yes.

Will you continue to refund taxes fees and charges?

We will continue to refund charges payable to third parties e.g. Government and Airport

Authorities, but fuel is an integral part of the cost of the fare.

http://www.speedbirdclub.com/za/reservations-ticketing/rulesregulations/yqtaxnonrefundable/

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