71172 Federal Register / Vol. 77, No. 230 / Thursday, November 29, 2012 / Notices 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Mail: Federal Docket Management 

System Office, 4800 Mark Center Drive, 

East Tower, 2nd Floor, Suite 02G09, 

Alexandria, VA 22350–3100. 

Instructions: All submissions received 

must include the agency name, docket 

number and title for this Federal 

Register document. The general policy 

for comments and other submissions 

from members of the public is to make 

these submissions available for public 

viewing on the Internet at http:// 

www.regulations.gov as they are 

received without change, including any 

personal identifiers or contact 

information. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on this 

proposed information collection or to 

obtain a copy of the proposal and 

associated collection instruments, 

please write to TRICARE Management 

Activity (TMA), Portfolio Management 

Division, ATTN: Karen Saddoris, 

CDFM–A, Project Officer, 5202 Leesburg 

Pike, Suite 1100, Falls Church, VA 

22041, or call TMA, at (703) 681–8448. 

Title; Associated Form; and OMB 

Number: Military Health Systems 

DHSS/DHIMS Information Systems User 

Satisfaction Survey, 0720–TBD. 

Needs and Uses: The information 

collection requirement is necessary to 

enable the Military Health Systems 

(MHS) Chief Information Officer (CIO) 

to employ a standardized approach to 

gather and report data across 20 to 25 

MHS-deployed systems/applications, 

for both Defense Military Health 

Systems (DHSS) and Defense Health 

Information Management Systems 

(DHIMS) in a repeatable process for 

continued monitoring of user 

satisfaction using established 

quantifiable outcome-based 

performance measures. Parallel efforts 

include the need to meet the National 

Defense Authorization Act (NDAA) 

requirement imposed by Congress in bill 

H.R. 6523. 

Affected Public: Business or other for 

profit; Not-for-profit institutions. 

Annual Burden Hours: 350. 

Number of Respondents: 3,000. 

Responses per Respondent: 1. 

Average Burden per Response: 7 

minutes. 

Frequency: Annually. 

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection 

Respondents are staff contracted to 

the Department of Defense who use any 

of the approximately 20–25 MHSdeployed systems/applications. These 

systems/applications are used by the 

Army, Navy, and Air Force at their 

respective Command Headquarters, 

Surgeon’s General Office, Bureau of 

Medicine, Military Treatment Facilities, 

and at TMA Headquarters. The survey 

will determine user satisfaction with 

overall ease of use, access to 

information needed to perform their job, 

level of training, system response time 

when entering or accessing the 

information, and system availability/ 

minimal downtime. In addition to the 

quantitative measures, the survey will 

gather qualitative data to help identify 

customer ‘‘pain points’’ concerning each 

system. Final analysis will provide 

insight to the MHS organization on how 

best to improve the quality of care 

through existing health care systems. 

Dated: November 26, 2012. 

Aaron Siegel, 

Alternate OSD Federal Register Liaison 

Officer, Department of Defense. 

[FR Doc. 2012–28860 Filed 11–28–12; 8:45 am] 

BILLING CODE 5001–06–P 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Docket ID DoD–2012–HA–0144] 

Proposed Collection; Comment 

Request 

AGENCY: TRICARE Management 

Activity, DoD. 

ACTION: Notice. 

In compliance with Section 

3506(c)(2)(A) of the Paperwork 

Reduction Act of 1995, the TRICARE 

Management Activity announces a 

proposed public information collection 

and seeks public comment on the 

provisions thereof. Comments are 

invited on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

proposed information collection; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the information collection on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

DATES: Consideration will be given to all 

comments received by January 28, 2013. 

ADDRESSES: You may submit comments, 

identified by docket number and title, 

by any of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Mail: Federal Docket Management 

System Office, 4800 Mark Center Drive, 

East Tower, Suite 02G09, Alexandria, 

VA 22350–3100. 

Instructions: All submissions received 

must include the agency name, docket 

number and title for this Federal 

Register document. The general policy 

for comments and other submissions 

from members of the public is to make 

these submissions available for public 

viewing on the Internet at http:// 

www.regulations.gov as they are 

received without change, including any 

personal identifiers or contact 

information. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on this 

proposed information collection or to 

obtain a copy of the proposal and 

associated collection instruments, 

please write to the TRICARE 

Management Activity (TMA), 

Beneficiary Education & Support, 

ATTN: Lennya Bonivento, 7700 

Arlington Boulevard, Suite 5101, Falls 

Church, VA 22042–5101, or call TMA 

Beneficiary Education & Support, at 

703–681–1770. 

Title; Associated Form; and OMB 

Number: Assistance Reporting Tool 

(ART), OMB Control Number: 0720– 

TBD. 

Needs and Uses: The ART is a secure 

web-based system that captures 

feedback on and authorization related to 

TRICARE benefits. Users are comprised 

of Military Health System (MHS) 

customer service personnel, to include 

Beneficiary Counseling and Assistance 

Coordinators, Debt Collection 

Assistance Officers, personnel, family 

support, recruiting command, case 

managers, and others who serve in a 

customer service support role. The ART 

is also the primary means by which 

Military Medical Support Office 

(MMSO) staff capture medical 

authorization determinations and claims 

assistance information for remotely 

located service members, line of duty 

care, and for care under the Transitional 

Care for Service-related Conditions 

benefit. ART data reflects the customer 

service mission within the MHS: it 

helps customer service staff users 

prioritize and manage their case 

workload; it allows users to track 

beneficiary inquiry workload and 

resolution, of which a major component 

is educating beneficiaries on their 

TRICARE benefits. Personal health 

information (PHI) and personally 

identifiable information (PII) entered 

into the system is received from 


pmangrum on DSK3VPTVN1PROD with NOTICES
Federal Register / Vol. 77, No. 230 / Thursday, November 29, 2012 / Notices 71173 

individuals via a verbal or written 

exchange and is only collected to 

facilitate beneficiary case resolution. 

Authorized users may use the PII/PHI to 

obtain and verify TRICARE eligibility, 

treatment, payment, and other 

healthcare operations information for a 

specific individual. All data collected is 

voluntarily given by the individual. At 

any time during the case resolution 

process, individuals may object to the 

collection of PHI and PII via verbal or 

written notice. Individuals are informed 

that without PII/PHI the authorized user 

of the system may not be able to assist 

in case resolution, and that answers to 

questions/concerns would be 

generalities regarding the topic at hand. 

Affected Public: Individuals or 

households. 

Annual Burden Hours: 63,500. 

Number of Respondents: 254,000. 

Responses per Respondent: 1. 

Average Burden per Response: 15 

minutes. 

Frequency: Daily. 

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection 

The TRICARE Management Activity 

Beneficiary Education and Support 

Division designed the ART as a secure, 

(Department of Defense Information 

Assurance Certification and 

Accreditation Process-certified with a 

Privacy Impact Assessment on file with 

the TMA Privacy and Civil Liberties 

office) web-based system to track, refer, 

reflect, and report workload associated 

with resolution of beneficiary and/or 

provider inquiries. The ART is also the 

primary means by which MMSO staff 

capture medical authorization 

determinations and claims assistance 

information for remotely located service 

members, line of duty care, and for care 

under the Transitional Care for Servicerelated Conditions benefit. 

Users are comprised of MHS customer 

service personnel, to include 

Beneficiary Counseling and Assistance 

Coordinators, Debt Collection 

Assistance Officers, MMSO staff, 

personnel, family support, recruiting 

command, case managers, and others 

who serve in a customer service support 

role. Only individuals with a valid 

need-to-know demonstrated by assigned 

official Government duties are granted 

access to the ART. These individuals 

must satisfy all personnel security 

criteria with special protection 

measures or restricted distribution as 

established by the data owner. 

ART data reflects the customer service 

mission within the MHS: it helps 

customer service staff users prioritize 

and manage their case workload; it 

allows users to track beneficiary inquiry 

workload and resolution, of which a 

major component is educating 

beneficiaries on their TRICARE benefits. 

PHI and PII entered into the system is 

received from individuals via a verbal or 

written exchange and is only collected 

to facilitate beneficiary case resolution. 

Authorized users may use the PII/PHI to 

obtain and verify TRICARE eligibility, 

treatment, payment, and other 

healthcare operations information for a 

specific individual. All data collected is 

voluntarily given by the individual. At 

any time during the case resolution 

process, individuals may object to the 

collection of PHI and PII via verbal or 

written notice. Individuals are informed 

that without PII/PHI the authorized user 

of the system may not be able to assist 

in case resolution, and that answers to 

questions/concerns would be 

generalities regarding the topic at hand. 

Dated: November 26, 2012. 

Aaron Siegel, 

Alternate OSD Federal Register Liaison 

Officer, Department of Defense. 

[FR Doc. 2012–28861 Filed 11–28–12; 8:45 am] 

BILLING CODE 5001–06–P 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Docket ID DoD–HA–2012–0148] 

Proposed Collection; Comment 

Request 

AGENCY: Office of the Assistant 

Secretary of Defense for Health Affairs, 

DoD. 

ACTION: Notice. 

In compliance with Section 

3506(c)(2)(A) of the Paperwork 

Reduction Act of 1995, the Office of the 

Assistant Secretary of Defense for 

Health Affairs announces the proposed 

extension of a public information 

collection and seeks public comment on 

the provisions thereof. Comments are 

invited on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

proposed information collection; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the information collection on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

DATES: Consideration will be given to all 

comments received by January 28, 2013. 

ADDRESSES: You may submit comments, 

identified by docket number and title, 

by any of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Mail: Federal Docket Management 

System Office, 4800 Mark Center Drive, 

East Tower, 2nd floor, Suite 02G09, 

Alexandria VA 22350–3100. 

Instructions: All submissions received 

must include the agency name, docket 

number and title for this Federal 

Register document. The general policy 

for comments and other submissions 

from members of the public is to make 

these submissions available for public 

viewing on the Internet at http:// 

www.regulations.gov as they are 

received without change, including any 

personal identifiers or contact 

information. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on this 

proposed information collection or to 

obtain a copy of the proposal and 

associated collection instruments, 

please write to Program Manager, 

Defense Health Information 

Management System (DHIMS), ATTN: 

COL Aaron J. Silver, 5109 Leesburg 

Pike, Skyline 6, Suite 703, Falls Church, 

VA 22041, or call DHIMS, at (703) 681– 

7122. 

Title; Associated Form; and OMB 

Number: Enterprise Blood Management 

System (EBMS); OMB Control Number 

0720–TBD. 

Needs And Uses: EBMS is a family of 

related automated information systems 

(AIS) comprised of two separate and 

distinct commercial-off-the-shelf 

(COTS) software applications that 

provides the Military Health System 

(MHS) with a comprehensive enterprise 

wide Blood Donor Management System 

(BDMS) and a Blood Management Blood 

Bank and Transfusion Service (BMBB/ 

TS). 

• The Blood Donor Management 

System (BDMS) employs two separate 

COTS software applications, Mediware 

Corporation’s LifeTrak DonorTM and 

LifeTrak Lab & DistributionTM. BDMS is 

a technology modernization effort 

intended to enhance the DoD’s Blood 

Program capabilities for Donor Centers 

through the seamless integration of 

blood products inventory management, 

transport, availability, and most 

importantly, blood and blood products 

traceability from collection to 

disposition within the electronic health 

record (EHR). 

• The Blood Management Blood Bank 

Transfusion Service (BMBB/TS) 

employs two separate COTS software 

applications, Mediware Corporation’s 


pmangrum on DSK3VPTVN1PROD with NOTICES