Fulfillment
and CUSTOMER SUPPORT Services AGREEMENT





OVERVIEW


 





Good for You (GFY) is a wholly owned
subsidiary of Buy DMI, Inc.; a well-established, full-service brand development, brand management, marketing and fulfillment company.
E-Commerce and online shoppers purchase goods online based on their emotions and online reviews; so, it’s critical to optimize
your fulfillment process to satisfy that end user – your customer. Buy DMI, Inc. will enhance your e-commerce fulfillment
with our best in class operations. We understand the processes and sales cycles associated with the industry.


For packaging and shipping products,
our fulfillment team is fully trained and committed to excellence in every facet of the package delivery process. Depending on
your specific requests, we can utilize customized boxes or packaging tape with your company’s logo. We apply cutting edge
seamless e-commerce fulfillment technology for instant order processing and inventory management. Both our warehouse inventory
management system, and our order processing technology, is continuously synchronized and updated, allowing your inventory data
to be precise and accurate. Our proprietary integrated shipping software provides benefits such as real-time package tracking and
various delivery options; allowing the option to select a delivery option that is either the most expeditious or the most cost
effective. Such benefits result in increased sales of your product. Increased sales translate into escalated gross revenue for
your company. A summary of the benefits gained through drawing upon our fulfillment, customer service, and customer support services
are outlined below:


1)Increased Positive Customer Feedback


2)       Reduced Chargeback
Claims


3)       Reduced Return
Rates


4)       Reduced Refund
Rates


5)       Handling
Reverse Logistics


6)       Enhanced
Product Authenticity


7)       Reduced Late
Shipment Rates


8)       Reduced Pre-Fulfillment
Cancellation Rates


9)       On
Time Delivery (Current 2018 rate for on-time delivery is over 99%)


10)       Response
Times - Under 24 hours


11)       Same Day
Validated Tracking


Our passion for what we do is tangible;
evident more so in what we deliver than any claims we make. Our aspirations drive our motivation to ensure all customers receive
exemplary service, expertise, and the best support in the business.


GFY can both deliver your
shipment to its destination, and we can handle a customer return. Reverse logistics management is important for you AND your customer.
Our expedited process helps your customers safely process their returns. We ensure YOUR customer has a positive experience that
leaves them feeling content, regardless of the transaction being a return.



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Increased revenue for HEMPd
will occur through what we reasonably foresee as:


		1.	An increase in the number of customers



		2.	An increase in the average transaction amount



		3.	An increase in the frequency of transactions per customer



		4.	A reduction in general operating costs. 






 


One
cause for a reduction in your overhead is realized through the ability to take advantage of our reduced, contracted shipping rates.
Given our high volume of shipments, combined with our knowledge of the package delivery industry, we’ve negotiated highly
favorable rates with UPS. Assimilating GFY into your business means those reduced shipping rates are passed on to your business.
To further clarify our large volume shipping capabilities, we successfully handle the packaging and shipping of approximately
60,000 plus packages monthly.


 


OBJECTIVE


Package Delivery Solutions
that Help You Do More, Get More, and Spend Less.


We provide measured results with
our improved logistics process. We will reduce your shipping costs, minimize order errors, and lower warehousing expenditures.
Outsourcing fulfillment and customer support to Buy DMI, Inc. means the elimination of numerous time consuming and labor-intensive
concerns. Including, but not limited to, do you need to increase your payroll to account for the additional fulfillment staff?
Are your staff members trained in handling order processing? Are they trained in customer service? Do they know how to operate
the machinery and programs involved in large volume shipping? Are they certified to operate a forklift? Do I need to rent additional
space to store my products? How much capital do I need to allocate towards packaging materials? How is this going to impact my
various insurance rates? What’s my tax exposure and what deductions are available? How am I going to handle the tax ramifications?
All the above concerns, and more – gone. You can offer more competitive pricing while benefitting from our wide range of
professional services.


CONCLUSION


Buy DMI, Inc. would welcome working
with Rocky Mountain Hemp Company, a Colorado Corporation, hereafter referred to as “RMHC” in selling
its product, HEMPd, in the capacity of a full-service, fulfillment solution. Outsourcing your customer support and fulfillment
obligations to a company specializing in the area is a smart delegation of your business obligations. You can’t rise above
where your company currently is unless you delegate tasks that are currently fulfilling an overabundance of your time now; or
delegate what could otherwise be handled by a company specializing in the area. Delegation to us avoids the risk of your company
becoming overloaded, overburdened, and ineffective; inextricably intertwined in the minutiae of processing orders, providing customer
service, packaging, and shipping on time. Collaborating with us for your customer support and fulfillment services means your
attention can then be focused on more important goals; such as your company’s expansion, evolution, and gain over your competitors.
We offer a blended, multi-faceted, account management fulfilment service allowing us to serve. We handle both bulk and small individual
orders. To maintain your brand and help your business grow, all orders are shipped using “HEMPd” as the shipper
and fulfiller.


 




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Our Fulfillment Services Include:




Lower Domestic and International
Shipping RatesAutomated Shipping Carrier Selection


Same Day Processing Times
- Monday-FridayAutomated Shipping and Delivery Notifications


Custom Reporting Available
DailyControlled Inventory


Custom Branded HEMPd Shipping
LabelCustom Branded HEMPd Packing Slips


Secure Storage in Ambient
Temperature WarehouseSecurity Cameras 24/7.


Returns Management / Reverse
LogisticsE-Commerce Fulfillment


Clean Team Fulfillment CenterFlexible,
Scalable, Custom Tailored Outsourcing Fulfillment Plans





 


A
few Additional benefits of our fulfillment software:


	Easily create new orders,
	Search and edit orders by a variety of variables,
	View inventory levels,
	Receive low inventory alerts, and manage industry triggers,
	Check return statuses,
	View invoices and inventory reports.



	
         

        PROPOSAL:

         

        Your company must grow to remain competitive, gain market
        share, and meet the demands of your customers. Fail to change with the times and prepare to fail. Delegating fulfillment and customer
        support to Buy DMI, Inc. allows your company to adapt to the ever-changing business environment. E-commerce is an ultra-competitive
        industry that presents numerous challenges associated with distribution systems, logistics, staff, marketing, and customer service.
         Comprehensive order management and fulfillment technology is equally as important as reliable, secure storage. With the right
        fulfillment software solutions, you can maximize your selling opportunities and easily integrate with a wide range of e-commerce
        opportunities.

         

        We have developed solutions to help your business stay ahead.
        We can take your order management process and automate many of the manual steps in your delivery process. Our solution easily integrates
        with yours and will enable HEMPd to fully realize the benefits. Most importantly, our
        solutions will ensure HEMPd can increase growth and realize improvements in your profitability,
        sales closure, customer satisfaction, and sales metrics.

        



 



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	SERVICE:	COST:	SERVICE DESCRIPTION:
	Integrations	$X-$X/month	This
        process will create an inventory and shipping management system customized for each individual company. The inventory
        and shipping management system collects all orders from customers made through your website(s), or any of our website(s).
        We assume responsibility for creating the necessary protocols for accurate order collection, inventory reporting, automated
        real time order tracking, shipped order reporting.





	SERVICE:	COST:	SERVICE DESCRIPTION:
	Inventory Storage



	$XX per pallet/month



	This
        is a monthly charge per pallet of stored goods. Inventory will be organized, labeled, binned, and stored on one of our
        industrial strength steel warehouse shelves. All inventory on every shelf is entered into our inventory management system.





	SERVICE:	COST:	SERVICE DESCRIPTION:
	Receiving



	$XX per pallet



	This
        is a flat charge per pallet of product received. Inventory will be organized, labeled, binned, and stored on one of our
        industrial strength steel warehouse shelves. All inventory on every shelf is entered into our inventory management system.





	SERVICE:	COST:	SERVICE DESCRIPTION:
	Pick Pack & Ship



	$XX plus XX



	Each
        order will have a flat charge of $XX plus XX cents for each additional unit. An order of three units would be $XX. Standard
        packaging included.





	SERVICE:	COST:	SERVICE DESCRIPTION: 
	Order Fulfillment Shipping



	Cost plus XX%



	As
        mentioned, we have preferred rates with UPS. Our preferred and negotiated rates, plus X% added to our carrier fee, is
        the amount payable by (name of company). All shipment costs will be available at the time the time of shipment of the
        order.

         





	SERVICE:	COST:	SERVICE DESCRIPTION:
	Return Shipping	Cost plus XX%	All
        returns will require customer service support and an electronic return shipping label. This is a X% charge plus the cost
        of the return carrier fee.

         





	SERVICE:	COST:	SERVICE DESCRIPTION:
	Customer Service Monthly



	$XX	We
        do not believe in phone trees or using customer service representatives that are anything less than 100% fluent in English.
        Using our company for fulfillment and customer support, means you gain access to our entire customer service department.
        Your customers will speak to a human being in 45 seconds or less. Our staff is well trained to sell, courteous, and provide
        every caller with an excellent experience. We assign your company a new phone number, or your email to our customer service
        team.

         





	SERVICE:	COST:	 SERVICE DESCRIPTION:
	Hourly Rates	$XX/Man Hour



	Container
        shipments are charged $X per man hour to unload & receive Any special request or custom services are billed $X per
        man per hour.















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Reservation of Rights to Content:


 





If any company utilizing fulfillment
services provided by Buy DMI, Inc. wishes to utilize content created, altered, or enhanced by Buy DMI, Inc. a written request must
be submitted via U.S. Mail to: Buy DMI, Inc. Attn: Vendor / Manufacturer Products Matters, Eliot Toscano, 9942 State Road 52, Hudson
FL 34669. The request for approval must be submitted no later than 30 calendar days prior to the date upon which the intended
use is contemplated. A request shall not be considered approved unless an express response is received from Buy DMI, Inc.





 


Defective Merchandise:





 


If merchandise sold under this
agreement is determined to be defective and returned by the customer, all associated return costs such as packaging, shipping,
and restocking, will be granted to HEMPd in the form of credit from Buy DMI, Inc. These credit issuances will be submitted
in the form of a Flat, XLS, CSV, Text, or Word file; whenever Buy DMI, Inc. requests similar credits for their package delivery
company.


 





Items Not in Compliance:


 





Buy DMI, Inc. is fully absolved
from any responsibility, obligation, or duty, with respect to any item that does not comply with what Buy DMI, Inc. reasonably
expected to receive. The company utilizing Buy DMI, Inc.’s services noted under this contractual agreement shall be solely
responsible for all costs involved in removing any non – conforming goods from Buy DMI, Inc.’s facility.


 





Integration Clause:


 





This Agreement, along with any
exhibits, appendices, addenda, schedules, and amendments hereto, encompasses the entire agreement of the parties, and supersedes
all previous understandings and agreements between the parties, whether oral or written. The parties hereby acknowledge and represent,
by affixing their signatures hereto, that said parties have not relied on any representation, assertion, guarantee, warranty, collateral
contract or other assurance, except those set out in this Agreement, made by or on behalf of any other party or any other person
or entity whatsoever, prior to the execution of this Agreement. The parties hereby waive all rights and remedies, at law or in
equity, arising or which may arise as the result of a party’s reliance on such representation, assertion, guarantee, warranty,
collateral contract or other assurance, provided that nothing herein contained shall be construed as a restriction or limitation
of said party’s right to remedies associated with the gross negligence, willful misconduct or fraud of any person or party
taking place prior to, or contemporaneously with, the execution of this Agreement.


 





No Alterations or Amendments:


 





No changes are permitted as any
alteration or amendment unless such alteration or amendment is made in writing and signed by all necessary parties. If any portion
of this agreement should be deemed invalid, the remaining provisions shall continue in full force and effect as if the invalid
portion was never included.


 





Forum Selection Clause and
Governing Law:


 


Jurisdiction regarding any disputes
that arise under this agreement shall be heard in Pasco County, Florida. Florida Law applies to all provisions of this agreement.
If Buy DMI, Inc. must incur legal fees and costs in order to enforce the terms of the agreement, they are entitled to be reimbursed
entirely by the party against whom enforcement is sought.


 





Insurance Coverage:


 





Buy DMI, Inc. reserve the
right to request copies of all insurance coverage policies and declaration sheets applicable to the goods relevant to this
agreement. Buy DMI, Inc. does not have any title, interest, or ownership of RMHC goods in their possession. Buy DMI, Inc does
have the responsibility, or obligation with respect to the safety and security of the items stored in their warehouse until
the items are placed in transit. After one or more items leave Buy DMI, Inc.’s premises for shipment, Buy DMI, Inc. is
responsible to investigate any problems occurring in shipment to customers and file any claims with the appropriate carriers
and make sure that the end customer is satisfied. Thereafter, any party in a position to exercise care, custody, or control
over the goods in question, or whoever is the intended recipient, is the financially responsible party. Buy DMI, Inc. agrees
to follow packaging guidelines in the packaging of items to provide a delivery package as safe as is reasonably possible.
These packaging guidelines include, but are not limited to, packaging each item with no less than 2” (two inches) of
packaging material surrounding the item on all sides. Furthermore, under no circumstances will Buy DMI, Inc.be liable for any
damaging or loss producing event, transaction, or occurrence, that another party could have purchased insurance coverage for,
or should have purchased coverage for; regardless of whether the loss or damage was foreseeable or not. Buy DMI, Inc. has a
strict quality control process that protects all sellers and both low and high value goods. All storage, packing, and
shipping areas are video-tracked to prevent theft, packing errors, shipping damage, and even fraud prevention practice losses
due to customer credit card fraud.






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Buy DMI, Inc. shall be solely
responsible for taking out and maintaining in full force and effect at its expense (throughout the term of this Agreement) all
insurance coverage, with financially safe and reputable insurers, the following insurance coverage and RMHC as the loss
Payee (except for third-party liability insurance) for each of such insurance coverage:


 





Buy DMI, Inc. shall arrange insurance
coverage, at its own expense, for the storage related risks (fire, theft, water, war, and robberies, etc.) for entire Goods for
the full period from the arrival of the Goods at, to departure of the Goods from the Warehouse.


 





Buy DMI, Inc shall furnish RMHC
with a copy of a certificate of insurance evidencing the aforesaid coverage.


 





Buy DMI, Inc shall comply with
all relevant federal, state and local laws and regulations regarding the safeguarding and handling of Goods


 





Timeline and Payment


 


Integration, customer service staff
training, and the initial setup process can take 10-20 business days to complete. Once complete, (HEMPd) will send their
first shipment of product to: Buy DMI, Inc.9942 SR 52 Hudson FL 34669. An advanced retainer Payment of $XX per month will be due
on the 15th of every month.


 


Reporting will be supplied to HEMPd
in an excel format on or about the 10th of every month with the itemization of all shipments and all above listed services.
The itemization of all services will determine whether there’s a credit or incremental charge against the advanced retainer
for the month prior.


 


Non – Assignment:


 


Neither this Agreement, nor any
of the rights, interests or obligations of the Parties under this Agreement, shall be assigned by any Party (whether by operation
of law or otherwise) without the prior written consent of Buy DMI, Inc. The rights shall not be mortgaged, liened, or otherwise
encumbered. Notwithstanding the foregoing, Buy DMI, Inc. may assign its rights hereunder. Subject to the foregoing, this Agreement
shall be binding upon and inure to the benefit of the respective successors and assigns of Buy DMI, Inc. the Parties.


 


Terms & Conditions


 


This agreement can be cancelled
at any time with written notice sent via email to ian@buydmi.com and matt@buydmi.com If notice of cancellation is sent via e-mail,
please include CANCELLATION NOTICE in the subject line of your email. Notice of cancellation can also be sent via regular mail
to: Buy DMI, Inc.9942 State Road 52, Hudson, FL 34669. Buy DMI, Inc. reserves the right to cancel this agreement at any time, with
30 days written notice. We reserve the right to send notice of cancellation via e-mail or regular mail. Please provide one or more
designated e-mail addresses and a confirmed mailing address in the spaces provided below:


michael@rockymountainhighbrands.com


john@rockymountainhighbrands.com


Please see our limitation and exclusion of liability
with respect to your products included below.



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Limitation and Exclusion of
Liability for Buy DMI, Inc.:


TO THE EXTENT NOT PROHIBITED BY APPLICABLE
LAW, IN NO EVENT SHALL BUY DMI, INC.BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
WHATSOEVER; INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS PROFITS, INTERFERENCE WITH A PROSPECTIVE ECONOMIC ADVANTAGE, TORTIOUS
INTERFERENCE, CORRUPTION OF, OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA OR INFORMATION, BUSINESS INTERRUPTION, OR
ANY OTHER PHYSICAL, FINANCIA,OR COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF, OR RELATED TO, THE SALE OF YOUR PRODUCT TO CUSTOMERS.
THIS LIMITATION AND EXCLUSION OF LIABILITY APPLIES IN FULL FORCE AND EFFECT REGARDING ANYTHING THAT MAY OCCUR WHEN ANY CUSTOMER,
OR THIRD PARTY, REGARDLESS OF WHETHER THAT PERSON IS THE ORIGINAL CONSUMER / PURCHASER, AND REGARDLESS OF CAUSATION, THEORY OF
LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF BUY DMI, INC.HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REGARDING
JURISDICTIONS THAT DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR FOR THE EXCLUSION OR LIMITATION
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THIS LIMITATION WILL NOT APPLY, BUT OTHERWISE REMAIN IN FULL FORCE AND EFFECT. UNDER NO
CIRCUMSTANCES, AND IN NO EVENT SHALL BUY DMI, INC.’S TOTAL LIABILITY TO ANY INDIVIDUAL OR GROUP FOR ANY AND ALL DAMAGES EXCEED
THE AMOUNT OF $50.00. THE FOREGOING EXCLUSIONS AND LIMITATIONS WILL APPLY EVEN IF THE ABOVE REMEDY FAILS IN ITS ESSENTIAL PURPOSE.


The parties recognize that Buy DMI,
Inc. has an effective, fully operational, successful fulfillment business model that is well structured, resulting in a thriving,
popular, online presence. Buy DMI, Inc. agrees to leverage their talents, competencies, skill sets, reputation, and to utilize
good faith and fair dealing, in fulfilling the terms of this agreement.


Buy DMI, Inc.is under no obligation,
express or implied, to make any such changes to any product description or appearance subject to this agreement. Despite the lack
of any obligation, Buy DMI, Inc. retains the right to make any changes they wish. Changes may include, but would not be limited
to, customized product name and description content, images, and keywords. Any and all such changes, of any kind, in any form,
are the sole property of Buy DMI, Inc. and are at all times fully protected by copyright law, trademark law, and trade secret
protection.


 


Agreed and Accepted:


Rocky Mountain Hemp Company


 


 


By: /s/ Michael R. Welch


Michael R. Welch


Chief Executive Officer


 


Date:


 


Buy DMI, Inc.


 


 


By: /s/ Matthew Sabia


Matthew Sabia


Chief Executive Officer


 


Date: 



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