Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices 67857 

DEPARTMENT OF STATE 

[Public Notice 12181] 

60-Day Notice of Proposed Information 

Collection: Statement of Exigent/ 

Special Family Circumstances for 

Issuance of a U.S. Passport to a Child 

Under Age 16 

ACTION: Notice of request for public 

comments. 

SUMMARY: The Department of State is 

seeking Office of Management and 

Budget (OMB) approval for the 

information collection described below. 

In accordance with the Paperwork 

Reduction Act of 1995, we are 

requesting comments on this collection 

from all interested individuals and 

organizations. The purpose of this 

notice is to allow 60 days for public 

comment preceding submission of the 

collection to OMB. 

DATES: The Department will accept 

comments from the public up to 

December 1, 2023. 

ADDRESSES: You may submit comments 

by any of the following methods: 

• Web: Persons with access to the 

internet may comment on this notice by 

going to www.Regulations.gov. You can 

search for the document by entering 

‘‘Docket Number: DOS–2023–0029 in 

the Search field. Then click the 

‘‘Comment Now’’ button and complete 

the comment form. Email and regular 

mail options have been suspended to 

centralize receiving and addressing all 

comments in a timely manner. 

• Email: Passport-Form-Comments@

State.gov. You must include the DS 

form number (if applicable), information 

collection title, and the OMB control 

number in the email subject line. 

SUPPLEMENTARY INFORMATION: 

• Title of Information Collection: 

Statement of Exigent/Special Family 

Circumstances for Issuance of a U.S. 

Passport to a Child under Age 16. 

• OMB Control Number: 1405–0216. 

• Type of Request: Revision of a 

Currently Approved Collection. 

• Originating Office: Bureau of 

Consular Affairs, Passport Services (CA/ 

PPT). 

• Form Number: DS–5525. 

• Respondents: Individuals or 

Households. 

• Estimated Number of Respondents: 

28,933. 

• Estimated Number of Responses: 

28,933. 

• Average Time per Response: 30 

minutes. 

• Total Estimated Burden Time: 

14,467 hours per year. 

• Frequency: On occasion. 

• Obligation to Respond: Required to 

Obtain a Benefit. 

We are soliciting public comments to 

permit the Department to: 

• Evaluate whether the proposed 

information collection is necessary for 

the proper functions of the Department. 

• Evaluate the accuracy of our 

estimate of the time and cost burden for 

this proposed collection, including the 

validity of the methodology and 

assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the reporting burden on 

those who are to respond, including the 

use of automated collection techniques 

or other forms of information 

technology. 

Please note that comments submitted 

in response to this Notice are public 

record. Before including any detailed 

personal information, you should be 

aware that your comments as submitted, 

including your personal information, 

will be available for public review. 

Abstract of Proposed Collection 

The information collected on the DS– 

5525, Statement of Exigent/Special 

Family Circumstances for Issuance of a 

U.S. Passport to a Child under Age 16, 

is used in conjunction with the DS–11, 

Application for a U.S. Passport. The 

DS–5525 can serve as the statement 

describing exigent or special family 

circumstances, which is required if 

written consent of the non-applying 

parent or guardian cannot be obtained 

when the passport application is 

executed for a child under age 16. 

Methodology 

Passport Services collects information 

from U.S. citizens and non-citizen 

nationals when they complete and 

submit the DS–5525, Statement of 

Exigent/Special Family Circumstances 

for Issuance of a U.S. Passport to a Child 

under Age 16. Passport applicants can 

either download the DS–5525 from the 

internet or obtain the form from an 

acceptance facility/passport agency. The 

form must be completed, signed, and 

submitted along with the applicant’s 

DS–11, Application for a U.S. Passport. 

Kevin E. Bryant, 

Deputy Director, Office of Directives 

Management, U.S. Department of State. 

[FR Doc. 2023–21704 Filed 9–29–23; 8:45 am] 

BILLING CODE 4710–06–P 

DEPARTMENT OF STATE 

[Public Notice: 12199] 

60 Day Notice of Proposed Information 

Collection: Medical Clearance Update 

ACTION: Notice of request for public 

comment. 

SUMMARY: The Department of State is 

seeking Office of Management and 

Budget (OMB) approval for the 

information collection described below. 

In accordance with the Paperwork 

Reduction Act of 1995, we are 

requesting comments on this collection 

from all interested individuals and 

organizations. The purpose of this 

notice is to allow 60 days for public 

comment preceding submission of the 

collection to OMB. 

DATES: The Department will accept 

comments from the public up to 

December 1, 2023. 

ADDRESSES: You may submit comments 

by any of the following methods: 

• Web: Persons with access to the 

internet may comment on this notice by 

going to www.Regulations.gov. You can 

search for the document by entering 

‘‘Docket Number: DOS–2023–0032’’ in 

the Search field. Then click the 

‘‘Comment Now’’ button and complete 

the comment form. 

• Email: Monnajl@state.gov. 

• Regular Mail: Send written 

comments to: Medical Director, Office of 

Medical Clearances, Bureau of Medical 

Services, 2401 E Street NW, SA–1, 

Room H–242, Washington, DC 20522– 

0101. 

• Fax: 202–647–0292, Attention: 

Medical Clearance Director. 

You must include the DS form 

number (if applicable), information 

collection title, and the OMB control 

number in any correspondence. 

FOR FURTHER INFORMATION CONTACT: 

Direct requests for additional 

information regarding the collection 

listed in this notice, including requests 

for copies of the proposed collection 

instrument, and supporting documents, 

to Jennifer Monna who may be reached 

at 202–663–1657 or at Monnajl@

state.gov. 

SUPPLEMENTARY INFORMATION: 

• Title of Information Collection: 

Medical Clearance Update. 

• OMB Control Number: 1405–0131. 

• Type of Request: Reinstatement of a 

discontinued collection. 

• Originating Office: Bureau of 

Medical Services: MED/CP/CL. 

• Form Number: DS–3057. 

• Respondents: Contractors and 

eligible family members. 

• Estimated Number of Respondents: 

8,782. 


lotter on DSK11XQN23PROD with NOTICES1
67858 Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices 

• Estimated Number of Responses: 

8,782. 

• Average Time per Response: 30 

minutes. 

• Total Estimated Burden Time: 4,391 

hours. 

• Frequency: As needed. 

• Obligation to Respond: Mandatory. 

We are soliciting public comments to 

permit the Department to: 

• Evaluate whether the proposed 

information collection is necessary for 

the proper functions of the Department. 

• Evaluate the accuracy of our 

estimate of the time and cost burden for 

this proposed collection, including the 

validity of the methodology and 

assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the reporting burden on 

those who are to respond, including the 

use of automated collection techniques 

or other forms of information 

technology. 

Please note that comments submitted 

in response to this Notice are public 

record. Before including any detailed 

personal information, you should be 

aware that your comments as submitted, 

including your personal information, 

will be available for public review. 

Abstract of Proposed Collection 

Form DS–3057 is designed to collect 

medical information to provide medical 

providers with current and adequate 

information to base decisions on 

whether contractors and eligible family 

members will have sufficient medical 

resources at a diplomatic mission 

abroad to maintain the health and 

fitness of the individual and family 

members. 

Methodology 

The respondent will obtain the DS– 

3057 form from their human resources 

representative or download the form 

from a department website. The 

respondent will complete and submit 

the form offline. 

Jennifer L. Monna, 

Director of Medical Clearances, Bureau of 

Medical Clearances, Department of State. 

[FR Doc. 2023–21397 Filed 9–29–23; 8:45 am] 

BILLING CODE 4710–36–P 

DEPARTMENT OF STATE 

[Public Notice: 12182] 

30-Day Notice of Proposed Information 

Collection: Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) 

ACTION: Notice of request for public 

comment and submission to OMB of 

proposed collection of information. 

SUMMARY: The Department of State has 

submitted the information collection 

described below to the Office of 

Management and Budget (OMB) for 

approval. In accordance with the 

Paperwork Reduction Act of 1995 we 

are requesting comments on this 

collection from all interested 

individuals and organizations. The 

purpose of this Notice is to allow 30 

days for public comment. 

DATES: Submit comments up to 

November 1, 2023. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, the 

Department of State is publishing notice 

of the proposed collection of 

information set forth in this document. 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The Department of State will 

limit its inquiries to data collections 

that solicit strictly voluntary opinions or 

responses. Steps will be taken to ensure 

anonymity of respondents in each 

activity covered by this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection 

The Department of State will collect 

this information by electronic means 

when possible, as well as by mail, fax, 

telephone, technical discussions, and 

in-person interviews. The Department of 

State may also utilize observational 

techniques to collect this information. 


lotter on DSK11XQN23PROD with NOTICES1