Federal Register / Vol. 88, No. 188 / Friday, September 29, 2023 / Notices 67299 

communication and marketing review 

and approval; therefore, MA and Part D 

plans are able to modify the language, 

content, format, or order of the 

enrollment form. The model enrollment 

form includes the minimal amount of 

information to process the enrollment, 

located in Section 1 of the MA/PDP 

enrollment form, and other limited 

information, in Section 2, that the 

sponsor is required (i.e. race and 

ethnicity data, accessible format 

preference) or chooses (i.e. premium 

payment information) to provide to the 

beneficiary. 

CMS expects MA and PDP 

organizations to ensure the enrollment 

form complies with CMS’ instructions 

regarding content and format. New and 

current enrollees that utilize the 

enrollment form to elect an MA or Part 

D plan must acknowledge the 

requirement to: (1) maintain Medicare 

Part A and B to stay in MA, or Part A 

or B to stay in Part D; (2) reside in the 

plan’s service area; (3) make a valid 

request during a valid election period; 

(4) follow plan rules; (5) consent to the 

disclosure and exchange of information 

between the plan and CMS; and (6) 

enroll in only one Medicare health plan 

and that enrollment in the MA or Part 

D plan automatically disenrolls them 

from any other Medicare health plan 

and prescription drug plan. 

CMS will use this information to: 

track beneficiary enrollment, including 

tracking patterns in enrollment by race 

and ethnicity, sexual orientation, and 

gender identity over time; to identify, 

monitor, and develop effective and 

efficient strategies and incentives to 

reduce and eliminate health and health 

care inequities; to validate existing race 

and ethnicity imputation methods; and 

to ensure that clinically appropriate and 

equitable care (in terms of payment, 

access and quality) is consistently 

provided to all Medicare beneficiaries. 

Form Number: CMS–10718 (OMB 

control number: 0938–0832); Frequency: 

Occasionally; Affected Public: 

Individuals and Households, Private 

sector—(Business or other for-profits 

and Not-for-profit institutions); Number 

of Respondents: 19,815,897; Total 

Annual Responses: 39,632,597; Total 

Annual Hours: 10,557,541. (For policy 

questions regarding this collection 

contact AnhViet Nguyen at 410–786– 

4548). 

2. Type of Information Collection 

Request: Revision with change to the 

currently approved collection; Title of 

Information Collection: Bid Pricing Tool 

(BPT) for Medicare Advantage (MA) 

Plans and Prescription Drug Plans (PDP; 

Use: Medicare Advantage organizations 

(MAO) and Prescription Drug Plans 

(PDP) are required to submit an 

actuarial pricing ‘‘bid’’ for each plan 

offered to Medicare beneficiaries for 

approval by CMS. The MAOs and PDPs 

use the Bid Pricing Tool (BPT) software 

to develop their actuarial pricing bid. 

The competitive bidding process 

defined by the ‘‘The Medicare 

Prescription Drug, Improvement, and 

Modernization Act’’ (MMA) applies to 

both the MA and Part D programs. It is 

an annual process that encompasses the 

release of the MA rate book in April, the 

bid’s that plans submit to CMS in June, 

and the release of the Part D and RPPO 

benchmarks, which typically occurs in 

August. Form Number: CMS–10142 

(OMB control number: 0938–0832); 

Frequency: Annually; Affected Public: 

Private sector—(Business or other forprofits and Not-for-profit institutions); 

555; Total Annual Responses: 4,995; 

Total Annual Hours: 149,850 (For 

policy questions regarding this 

collection contact Rachel Shevland at 

410–786–3026). 

3. Type of Information Collection 

Request: Extension of a previously 

approved collection; Title of 

Information Collection: Quality 

Improvement Strategy Implementation 

Plan, Progress Report, and Modification 

Summary Supplement Forms; Use: 

Section 1311(c)(1)(E) of the Affordable 

Care Act requires qualified health plans 

(QHPs) offered through an Exchange 

must implement a quality improvement 

strategy (QIS) as described in section 

1311(g)(1). Section 1311(g)(3) of the 

Affordable Care Act specifies the 

guidelines under Section 1311(g)(2) 

shall require the periodic reporting to 

the applicable Exchange the activities 

that a qualified health plan has 

conducted to implement a strategy as 

described in section 1311(g)(1). CMS 

intends to have QHP issuers complete 

the appropriate QIS forms annually for 

implementation and progress reporting 

of their quality improvement strategies. 

The QIS forms will include topics to 

assess an issuer’s compliance in creating 

a payment structure that provides 

increased reimbursement or other 

incentives to improve the health 

outcomes of plan enrollees, prevent 

hospital readmissions, improve patient 

safety and reduce medical errors, 

promote wellness and health, and 

reduce health and health care 

disparities, as described in Section 

1311(g)(1) of the Affordable Care Act. 

QIS forms will allow: (1) the 

Department of Health & Human Services 

(HHS) to evaluate the compliance and 

adequacy of QHP issuers’ quality 

improvement efforts, as required by 

Section 1311(c) of the Affordable Care 

Act, and (2) HHS will use the issuers’ 

validated information to evaluate the 

issuers’ quality improvement strategies 

for compliance with the requirements of 

Section 1311(g) of the Affordable Care 

Act. Form Number: CMS–10540 (OMB 

control number: 0938–1286); Frequency: 

Annually; Affected Public: Public sector 

(Individuals and Households), Private 

sector (Business or other for-profits and 

not-for-profit institutions); Number of 

Respondents: 250; Total Annual 

Responses: 250; Total Annual Hours: 

4,933. (For policy questions regarding 

this collection contact Preeti Hans at 

301.492.5144). 

Dated: September 26, 2023. 

William N. Parham, III, 

Director, Paperwork Reduction Staff, Office 

of Strategic Operations and Regulatory 

Affairs. 

[FR Doc. 2023–21523 Filed 9–28–23; 8:45 am] 

BILLING CODE 4120–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Medicare & Medicaid 

Services 

[Document Identifier: CMS–10710] 

Agency Information Collection 

Activities: Submission for OMB 

Review; Comment Request 

AGENCY: Centers for Medicare & 

Medicaid Services, Health and Human 

Services (HHS). 

ACTION: Notice. 

SUMMARY: The Centers for Medicare & 

Medicaid Services (CMS) is announcing 

an opportunity for the public to 

comment on CMS’ intention to collect 

information from the public. Under the 

Paperwork Reduction Act of 1995 

(PRA), federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension or reinstatement of an existing 

collection of information, and to allow 

a second opportunity for public 

comment on the notice. Interested 

persons are invited to send comments 

regarding the burden estimate or any 

other aspect of this collection of 

information, including the necessity and 

utility of the proposed information 

collection for the proper performance of 

the agency’s functions, the accuracy of 

the estimated burden, ways to enhance 

the quality, utility, and clarity of the 

information to be collected, and the use 

of automated collection techniques or 

other forms of information technology to 

minimize the information collection 

burden. 


lotter on DSK11XQN23PROD with NOTICES1
67300 Federal Register / Vol. 88, No. 188 / Friday, September 29, 2023 / Notices 

DATES: Comments on the collection(s) of 

information must be received by the 

OMB desk officer by October 30, 2023. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain . Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

To obtain copies of a supporting 

statement and any related forms for the 

proposed collection(s) summarized in 

this notice, please access the CMS PRA 

website by copying and pasting the 

following web address into your web 

browser: https://www.cms.gov/ 

Regulations-and-Guidance/Legislation/

PaperworkReductionActof1995/PRAListing 

FOR FURTHER INFORMATION CONTACT: 

William Parham at (410) 786–4669. 

SUPPLEMENTARY INFORMATION: Under the 

Paperwork Reduction Act of 1995 (PRA) 

(44 U.S.C. 3501–3520), federal agencies 

must obtain approval from the Office of 

Management and Budget (OMB) for each 

collection of information they conduct 

or sponsor. The term ‘‘collection of 

information’’ is defined in 44 U.S.C. 

3502(3) and 5 CFR 1320.3(c) and 

includes agency requests or 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. Section 

3506(c)(2)(A) of the PRA (44 U.S.C. 

3506(c)(2)(A)) requires federal agencies 

to publish a 30-day notice in the 

Federal Register concerning each 

proposed collection of information, 

including each proposed extension or 

reinstatement of an existing collection 

of information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, CMS is 

publishing this notice that summarizes 

the following proposed collection(s) of 

information for public comment: 

1. Type of Information Collection 

Request: Extension of a currently 

approved collection; Title of 

Information Collection: Generic 

Clearance for Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation); Use: 

Whether seeking a loan, Social Security 

benefits, veterans benefits, or other 

services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The Centers for Medicare and 

Medicaid Services (CMS) will limit its 

inquiries to data collections that solicit 

strictly voluntary opinions or responses. 

Steps will be taken to ensure anonymity 

of respondents in each activity covered 

by this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

CMS will collect this information by 

electronic means when possible, as well 

as by mail, fax, telephone, technical 

discussions, and in-person interviews. 

CMS may also utilize observational 

techniques to collect this information. 

Form Number: CMS–10710 (OMB 

control number: 0938–1382); Frequency: 

Occasionally; Affected Public: 

Individuals or Households; Private 

Sector (business or other for-profits, notfor-profit institutions), State, Local or 

Tribal governments; Federal 

government; and Universities; Number 

of Respondents: 1,001,750; Number of 

Responses: Varied, dependent upon the 

data collection method used. The 

possible response time to complete a 

questionnaire or survey may be 3 

minutes or up to 2 hours to participate 

in an interview.; Total Annual Hours: 

51,175. 

Dated: September 26, 2023. 

William N. Parham, III, 

Director, Paperwork Reduction Staff, Office 

of Strategic Operations and Regulatory 

Affairs. 

[FR Doc. 2023–21488 Filed 9–28–23; 8:45 am] 

BILLING CODE 4120–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Medicare & Medicaid 

Services 

[Document Identifier: CMS–1561 and CMS– 

1561A] 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request 

AGENCY: Centers for Medicare & 

Medicaid Services, Health and Human 

Services (HHS). 

ACTION: Notice. 

SUMMARY: The Centers for Medicare & 

Medicaid Services (CMS) is announcing 

an opportunity for the public to 

comment on CMS’ intention to collect 

information from the public. Under the 

Paperwork Reduction Act of 1995 (the 

PRA), federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information (including each proposed 

extension or reinstatement of an existing 

collection of information) and to allow 

60 days for public comment on the 

proposed action. Interested persons are 

invited to send comments regarding our 

burden estimates or any other aspect of 

this collection of information, including 

the necessity and utility of the proposed 

information collection for the proper 

performance of the agency’s functions, 

the accuracy of the estimated burden, 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected, and the use of automated 

collection techniques or other forms of 

information technology to minimize the 

information collection burden. 

DATES: Comments must be received by 

November 28, 2023. 

ADDRESSES: When commenting, please 

reference the document identifier or 


lotter on DSK11XQN23PROD with NOTICES1