67858 Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices 

• Estimated Number of Responses: 

8,782. 

• Average Time per Response: 30 

minutes. 

• Total Estimated Burden Time: 4,391 

hours. 

• Frequency: As needed. 

• Obligation to Respond: Mandatory. 

We are soliciting public comments to 

permit the Department to: 

• Evaluate whether the proposed 

information collection is necessary for 

the proper functions of the Department. 

• Evaluate the accuracy of our 

estimate of the time and cost burden for 

this proposed collection, including the 

validity of the methodology and 

assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the reporting burden on 

those who are to respond, including the 

use of automated collection techniques 

or other forms of information 

technology. 

Please note that comments submitted 

in response to this Notice are public 

record. Before including any detailed 

personal information, you should be 

aware that your comments as submitted, 

including your personal information, 

will be available for public review. 

Abstract of Proposed Collection 

Form DS–3057 is designed to collect 

medical information to provide medical 

providers with current and adequate 

information to base decisions on 

whether contractors and eligible family 

members will have sufficient medical 

resources at a diplomatic mission 

abroad to maintain the health and 

fitness of the individual and family 

members. 

Methodology 

The respondent will obtain the DS– 

3057 form from their human resources 

representative or download the form 

from a department website. The 

respondent will complete and submit 

the form offline. 

Jennifer L. Monna, 

Director of Medical Clearances, Bureau of 

Medical Clearances, Department of State. 

[FR Doc. 2023–21397 Filed 9–29–23; 8:45 am] 

BILLING CODE 4710–36–P 

DEPARTMENT OF STATE 

[Public Notice: 12182] 

30-Day Notice of Proposed Information 

Collection: Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) 

ACTION: Notice of request for public 

comment and submission to OMB of 

proposed collection of information. 

SUMMARY: The Department of State has 

submitted the information collection 

described below to the Office of 

Management and Budget (OMB) for 

approval. In accordance with the 

Paperwork Reduction Act of 1995 we 

are requesting comments on this 

collection from all interested 

individuals and organizations. The 

purpose of this Notice is to allow 30 

days for public comment. 

DATES: Submit comments up to 

November 1, 2023. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, the 

Department of State is publishing notice 

of the proposed collection of 

information set forth in this document. 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The Department of State will 

limit its inquiries to data collections 

that solicit strictly voluntary opinions or 

responses. Steps will be taken to ensure 

anonymity of respondents in each 

activity covered by this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection 

The Department of State will collect 

this information by electronic means 

when possible, as well as by mail, fax, 

telephone, technical discussions, and 

in-person interviews. The Department of 

State may also utilize observational 

techniques to collect this information. 


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Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices 67859 

Data: 

Form Number(s): DS–4318. 

Type of Review: Extension. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

• Estimated Number of Respondents: 

1,001,550. 

• Estimated Time per Response: 

Varied, dependent upon the data 

collection method used. The possible 

response time to complete a 

questionnaire or survey may be 3 

minutes or up to 1.5 hours to participate 

in an interview. 

• Estimated Total Annual Burden 

Hours: 101,125. 

• Estimated Total Annual Cost to 

Public: $0. 

C. Public Comments 

The Department of State invites 

comments on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden 

(including hours and cost) of the 

proposed collection of information; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the collection of information 

on respondents, including through the 

use of automated collection techniques 

or other forms of information 

technology. Comments submitted in 

response to this notice will be 

summarized and/or included in the 

request for OMB approval of this 

information collection; they also will 

become a matter of public record. 

Zachary A. Parker, 

Director, Officer of Directives Management, 

Department of State. 

[FR Doc. 2023–21690 Filed 9–29–23; 8:45 am] 

BILLING CODE 4710–24–P 

OFFICE OF THE UNITED STATES 

TRADE REPRESENTATIVE 

Notice of Continuation and Request for 

Nominations for the Trade and 

Environment Policy Advisory 

Committee 

AGENCY: Office of the United States 

Trade Representative. 

ACTION: Notice and request for 

applications. 

SUMMARY: The Office of the United 

States Trade Representative (USTR) 

expects to establish a new two-year 

charter term and is accepting 

applications from qualified individuals 

interested in serving as a member of the 

Trade and Environment Policy Advisory 

Committee (TEPAC). The TEPAC is a 

trade advisory committee that provides 

general policy advice to the U.S. Trade 

Representative on trade policy matters 

that have a significant impact on the 

environment. 

DATES: USTR will accept nominations 

on a rolling basis for membership on the 

TEPAC for a new two-year charter term 

expected to expire in September 2025. 

FOR FURTHER INFORMATION CONTACT: 

Amanda Mayhew, Office of 

Environment and Natural Resources, 

Amanda.B.Mayhew@ustr.eop.gov or 

(202) 395–9629, or Ethan Holmes, 

Director for Private Sector Engagement, 

at Ethan.M.Holmes@ustr.eop.gov. 

SUPPLEMENTARY INFORMATION: 

1. Background 

Section 135(c)(1) of the Trade Act of 

1974, as amended (19 U.S.C. 2155(c)(1)), 

authorizes the President to establish 

individual general trade policy advisory 

committees for industry, labor, 

agriculture, services, investment, 

defense, small business, and other 

interests, as appropriate, to provide 

general policy advice. The President 

delegated that authority to the U.S. 

Trade Representative in Executive Order 

11846, section 4(d), issued on March 27, 

1975. Pursuant to an executive order 

that renewed the TEPAC and extended 

Executive Order 12905 of March 25, 

1994, the U.S. Trade Representative 

expects to establish a new two-year 

charter term for the TEPAC, which 

would end in September 2025. 

The TEPAC is a trade advisory 

committee established to provide 

general policy advice to the U.S. Trade 

Representative on trade policy matters 

that have a significant impact on the 

environment. More specifically, the 

TEPAC provides general policy advice 

with respect to the effect on the 

environment of the implementation of 

trade agreements; negotiating objectives 

and bargaining positions before entering 

into trade agreements; the operation of 

any trade agreement once entered into, 

and other matters arising in connection 

with the development, implementation, 

and administration of the trade policy of 

the United States. 

The TEPAC meets as needed, at the 

call either of the U.S. Trade 

Representative or their designee, or twothirds of the TEPAC members, 

depending on various factors such as 

the level of activity of trade negotiations 

and the needs of the U.S. Trade 

Representative. 

II. Membership 

The TEPAC is composed of not more 

than 35 members, including, but not 

limited to, representatives from 

environmental interest groups 

(including environmental justice), 

industry (including the environmental 

technology and environmental services 

industries), agriculture, academia, 

consumer groups, services, nongovernmental organizations, and others 

with expertise in trade and environment 

matters. USTR intends for the TEPAC to 

be broadly representative of key sectors 

and groups of the economy with an 

interest in trade and environmental 

policy issues. Fostering diversity, 

equity, inclusion and accessibility 

(DEIA) is one of the top priorities. 

The U.S. Trade Representative 

appoints TEPAC members in 

consultation with relevant Cabinet 

Secretaries, as appropriate, for a term 

that will not exceed the duration of the 

charter. Members serve at the discretion 

of the U.S. Trade Representative. 

Individuals can be reappointed for any 

number of terms. 

The U.S. Trade Representative is 

committed to a trade agenda that 

advances racial equity and supports 

underserved communities and will seek 

advice and recommendations on trade 

policies that eliminate social and 

economic structural barriers to equality 

and economic opportunity, and to better 

understand the projected impact of 

proposed trade policies on communities 

of color and underserved communities. 

The U.S. Trade Representative strongly 

encourages diverse backgrounds and 

perspectives and makes appointments to 

the TEPAC without regard to political 

affiliation and in accordance with equal 

opportunity practices that promote 

diversity, equity, inclusion, and 

accessibility. USTR strives to ensure 

balance in terms of sectors, 

demographics, and other factors 

relevant to USTR’s needs. 

TEPAC members serve without either 

compensation or reimbursement of 

expenses. Members are responsible for 


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