67300 Federal Register / Vol. 88, No. 188 / Friday, September 29, 2023 / Notices 

DATES: Comments on the collection(s) of 

information must be received by the 

OMB desk officer by October 30, 2023. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain . Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

To obtain copies of a supporting 

statement and any related forms for the 

proposed collection(s) summarized in 

this notice, please access the CMS PRA 

website by copying and pasting the 

following web address into your web 

browser: https://www.cms.gov/ 

Regulations-and-Guidance/Legislation/

PaperworkReductionActof1995/PRAListing 

FOR FURTHER INFORMATION CONTACT: 

William Parham at (410) 786–4669. 

SUPPLEMENTARY INFORMATION: Under the 

Paperwork Reduction Act of 1995 (PRA) 

(44 U.S.C. 3501–3520), federal agencies 

must obtain approval from the Office of 

Management and Budget (OMB) for each 

collection of information they conduct 

or sponsor. The term ‘‘collection of 

information’’ is defined in 44 U.S.C. 

3502(3) and 5 CFR 1320.3(c) and 

includes agency requests or 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. Section 

3506(c)(2)(A) of the PRA (44 U.S.C. 

3506(c)(2)(A)) requires federal agencies 

to publish a 30-day notice in the 

Federal Register concerning each 

proposed collection of information, 

including each proposed extension or 

reinstatement of an existing collection 

of information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, CMS is 

publishing this notice that summarizes 

the following proposed collection(s) of 

information for public comment: 

1. Type of Information Collection 

Request: Extension of a currently 

approved collection; Title of 

Information Collection: Generic 

Clearance for Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation); Use: 

Whether seeking a loan, Social Security 

benefits, veterans benefits, or other 

services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The Centers for Medicare and 

Medicaid Services (CMS) will limit its 

inquiries to data collections that solicit 

strictly voluntary opinions or responses. 

Steps will be taken to ensure anonymity 

of respondents in each activity covered 

by this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

CMS will collect this information by 

electronic means when possible, as well 

as by mail, fax, telephone, technical 

discussions, and in-person interviews. 

CMS may also utilize observational 

techniques to collect this information. 

Form Number: CMS–10710 (OMB 

control number: 0938–1382); Frequency: 

Occasionally; Affected Public: 

Individuals or Households; Private 

Sector (business or other for-profits, notfor-profit institutions), State, Local or 

Tribal governments; Federal 

government; and Universities; Number 

of Respondents: 1,001,750; Number of 

Responses: Varied, dependent upon the 

data collection method used. The 

possible response time to complete a 

questionnaire or survey may be 3 

minutes or up to 2 hours to participate 

in an interview.; Total Annual Hours: 

51,175. 

Dated: September 26, 2023. 

William N. Parham, III, 

Director, Paperwork Reduction Staff, Office 

of Strategic Operations and Regulatory 

Affairs. 

[FR Doc. 2023–21488 Filed 9–28–23; 8:45 am] 

BILLING CODE 4120–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Medicare & Medicaid 

Services 

[Document Identifier: CMS–1561 and CMS– 

1561A] 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request 

AGENCY: Centers for Medicare & 

Medicaid Services, Health and Human 

Services (HHS). 

ACTION: Notice. 

SUMMARY: The Centers for Medicare & 

Medicaid Services (CMS) is announcing 

an opportunity for the public to 

comment on CMS’ intention to collect 

information from the public. Under the 

Paperwork Reduction Act of 1995 (the 

PRA), federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information (including each proposed 

extension or reinstatement of an existing 

collection of information) and to allow 

60 days for public comment on the 

proposed action. Interested persons are 

invited to send comments regarding our 

burden estimates or any other aspect of 

this collection of information, including 

the necessity and utility of the proposed 

information collection for the proper 

performance of the agency’s functions, 

the accuracy of the estimated burden, 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected, and the use of automated 

collection techniques or other forms of 

information technology to minimize the 

information collection burden. 

DATES: Comments must be received by 

November 28, 2023. 

ADDRESSES: When commenting, please 

reference the document identifier or 


lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 88, No. 188 / Friday, September 29, 2023 / Notices 67301 

OMB control number. To be assured 

consideration, comments and 

recommendations must be submitted in 

any one of the following ways: 

1. Electronically. You may send your 

comments electronically to http://

www.regulations.gov. Follow the 

instructions for ‘‘Comment or 

Submission’’ or ‘‘More Search Options’’ 

to find the information collection 

document(s) that are accepting 

comments. 

2. By regular mail. You may mail 

written comments to the following 

address: CMS, Office of Strategic 

Operations and Regulatory Affairs, 

Division of Regulations Development, 

Attention: Document Identifier/OMB 

Control Number: ll, Room C4–26–05, 

7500 Security Boulevard, Baltimore, 

Maryland 21244–1850. 

To obtain copies of a supporting 

statement and any related forms for the 

proposed collection(s) summarized in 

this notice, please access the CMS PRA 

website by copying and pasting the 

following web address into your web 

browser: https://www.cms.gov/ 

Regulations-and-Guidance/Legislation/ 

PaperworkReductionActof1995/PRAListing. 

FOR FURTHER INFORMATION CONTACT: 

William N. Parham at (410) 786–4669. 

SUPPLEMENTARY INFORMATION: 

Contents 

This notice sets out a summary of the 

use and burden associated with the 

following information collections. More 

detailed information can be found in 

each collection’s supporting statement 

and associated materials (see 

ADDRESSES). 

CMS–1561/1561A Health Insurance 

Benefit Agreement 

Under the PRA (44 U.S.C. 3501– 

3520), federal agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

The term ‘‘collection of information’’ is 

defined in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires federal agencies to publish a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension or reinstatement of an existing 

collection of information, before 

submitting the collection to OMB for 

approval. To comply with this 

requirement, CMS is publishing this 

notice. 

Information Collection 

1. Type of Information Collection 

Request: Reinstatement without change 

of a previously approved collection; 

Title of Information Collection: Health 

Insurance Benefit Agreement; Use: The 

CMS–1561 form applies to specific 

types of health care providers and 

opioid treatment programs and the 

CMS–1561A form applies to rural health 

clinics (RHCs). The CMS–1561 and 

CMS–1561A forms are health insurance 

benefits agreements that are essential for 

the Centers for Medicare and Medicaid 

Services (CMS) to ensure that applicants 

to the Medicare program have made a 

binding commitment to comply with all 

applicable Federal requirements. The 

CMS–1561/1561A forms are essential in 

that they allow CMS to ensure that 

applicants are in compliance with the 

requirements. Applicants will be 

required to sign the completed form and 

provide operational information to CMS 

to assure that they continue to meet the 

requirements after approval. The 

collection is made only once, when the 

provider or RHC submits their 

application for participation in 

Medicare by signing the completed 

CMS–1561 or CMS–1561A form (as 

applicable). Form Number: CMS–1561/ 

1561A (OMB control number: 0938– 

0832); Frequency: Once only; Affected 

Public: Private sector—(Business or 

other for-profits and Not-for-profit 

institutions); Number of Respondents: 

2,050; Total Annual Responses: 2,050; 

Total Annual Hours: 2,050. (For policy 

questions regarding this collection 

contact Caroline Gallaher at 410–786– 

8705). 

Dated: September 25, 2023 

William N. Parham, III, 

Director, Paperwork Reduction Staff, Office 

of Strategic Operations and Regulatory 

Affairs. 

[FR Doc. 2023–21334 Filed 9–28–23; 8:45 am] 

BILLING CODE 4120–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Medicare & Medicaid 

Services 

[CMS–3383–N2] 

Clinical Laboratory Improvement 

Amendments of 1988 Exemption of 

Laboratories Licensed by the State of 

Washington; Exemption Period 

Extension 

AGENCY: Centers for Medicare & 

Medicaid Services (CMS), Department 

of Health and Human Services (HHS). 

ACTION: Notice; exemption period 

extension. 

SUMMARY: The Centers for Medicare & 

Medicaid Services (CMS) announce the 

extension of the Clinical Laboratory 

Improvement Amendments of 1988 

(CLIA) exemption period for the State of 

Washington. The exemption period is 

extended for 6 months, that is until 

April 2, 2024. 

DATES: The exemption granted by this 

notice is effective from October 2, 2023 

to April 2, 2024. 

FOR FURTHER INFORMATION CONTACT: 

Mary Hasan, (410) 786–6480. 

SUPPLEMENTARY INFORMATION: In the 

‘‘Medicare, Medicaid, and CLIA 

Programs; Clinical Laboratory 

Improvement Amendments of 1988 

Exemption of Laboratories Licensed by 

the State of Washington’’ notice that 

appeared in the September 30, 2019 

Federal Register (84 FR 51591), we 

announced that laboratories located in 

and licensed by the State of Washington 

that possess a valid license under the 

Medical Test Site law, Chapter 70.42 of 

the Revised Code of Washington, are 

exempt from the requirements of the 

Clinical Laboratory Improvement 

Amendments of 1988 (CLIA) for a 

period of 4 years. This period expires on 

October 2, 2023. Pending re-approval of 

Washington State’s CLIA exemption 

period, we are extending Washington 

State’s current CLIA exemption period 

for 6 months, that is until April 2, 2024. 

The Administrator of CMS, Chiquita 

Brooks-LaSure, having reviewed and 

approved this document, authorizes 

Chyana Woodard, who is the Federal 

Register Liaison, to electronically sign 

this document for purposes of 

publication in the Federal Register. 

Chyana Woodard, 

Federal Register Liaison, Centers for Medicare 

& Medicaid Services. 

[FR Doc. 2023–21460 Filed 9–28–23; 8:45 am] 

BILLING CODE 4120–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Food and Drug Administration 

[Docket No. FDA–2023–D–3900] 

Graft-Versus-Host Diseases: 

Developing Drugs, Biological 

Products, and Certain Devices for 

Prevention or Treatment; Draft 

Guidance for Industry; Availability 

AGENCY: Food and Drug Administration, 

HHS. 

ACTION: Notice of availability. 


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