14 July, 2009 Effective from 22nd December 2008, the refund position for tickets which have non-refundable fares is as follows: • Only Government and/or Airport taxes are refundable*. *For partially used tickets not all the taxes may be refundable as some may be considered used e.g. if a UK departure has taken place before ticket is presented for refund, any tax relating to the UK departure will have been used. Questions & Answers What does this mean for refundable tickets? There is no change. We will continue to refund the YQ surcharge. What does it mean for non refundable tickets? The YQ surcharge will not be refunded in line with the fare rules. Government and/or airport taxes are refundable.* What does this mean for partially refundable tickets? Any YQ surcharge refunds will be in line with the fare rules. Example 1 – LON-NYC-LON (Refundable less 20% before departure. Non refundable after departure). If a refund were requested prior to departure, the YQ surcharge would be refunded less 20%. If a refund were requested post departure, the YQ surcharge would not be refunded. Example 2 – LON-NYC-LON (Refundable less a fixed fee of £150.00). If a refund were requested, the full amount of YQ surcharge would be refunded. What does it mean if I have a combination of refundable and non refundable fares on the same ticket? Where a combination of fares has been used, and a Long haul sector/component is included in the journey, the most restrictive rules will apply. Example – DXB – LON (Refundable) – NYC (Non refundable). YQ surcharge will not be refunded. Where a combination of 2 or more Short Haul fares has been used, individual fare component rules will apply. Example PAR – LON (Refundable) – PAR (Non refundable). YQ surcharge will be refunded on the PAR-LON segment only. Why are you doing this? 

### British Airways' Speedbird Club: Non refundability of YQ surcharge on... http://www.speedbirdclub.com/za/reservations-ticketing/ rulesregulation...

1 sur 2 22/11/2009 16:46We continue to review the level of the YQ surcharge and the conditions associated with it. Although we have refunded the surcharge on our best value fares in the past, we are no longer able to do this in the current economic climate. We continue to refund all taxes paid to Government and Airport authorities. The surcharge is part of the fare, but is shown separately so we can be transparent with our customers. This does not mean that the applicable conditions of the fare do not apply to it. Other airlines have already implemented this change. Why do you not include it as part of your fare? Fuel as the major part of YQ remains extremely volatile so we keep it separate to the fare at the moment. Including the YQ surcharge into the fare would also be problematic for the leisure travel trade at this stage as it is logistically difficult for some of them to manage – they would have to update their rates sheets every time it was amended. We are working with the leisure trade to implement greater levels of automation with regards the rates sheets. Does this apply to all classes of travel? Yes. If my non refundable booking was made and ticketed prior to the 22nd December 2008, will the YQ surcharge be refunded? Yes. If I refund the YQ surcharge on a non refundable ticket after the 22nd December 2008, will an ADM be raised? Yes. Will you continue to refund taxes fees and charges? We will continue to refund charges payable to third parties e.g. Government and Airport Authorities, but fuel is an integral part of the cost of the fare.

http://www.speedbirdclub.com/za/reservations-ticketing/rulesregulations/yqtaxnonrefundable/ 

### British Airways' Speedbird Club: Non refundability of YQ surcharge on... http://www.speedbirdclub.com/za/reservations-ticketing/ rulesregulation...

2 sur 2 22/11/2009 16:46