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                                                                  EXHIBIT 10.3

                                December 9, 1998


Mr. Ori Sasson
11 El Sueno
Orinda, CA 94563


     Re:  Offer of Employment
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Dear Ori:

On behalf of Genesys Telecommunications Laboratories, Inc. (the "Company"), I am
pleased to offer employment with the Company on the following terms:

1.   You ("Executive") shall be employed as President and Chief Executive
     Officer of the Company reporting to the Board of Directors ("the Board")
     with a start date of December 9, 1998, and while so employed, Executive
     shall also serve as a director on the Board. This offer and Executive's
     employment is contingent upon:

     (a) Receipt of an executed copy of the Company's form of confidential
     information and invention assignment agreement (which is attached);
     (b) Receipt of an executed copy of this letter; and
     (c) Receipt of proof of right to work in the United States.

2.   Executive will be paid a Salary at a monthly rate of $25,000, which is an
     annualized amount of $300,000, paid in accordance with the Company's normal
     semi-monthly payroll practice ("Base Salary"). Executive will also be
     eligible for a bonus for each fiscal year based upon achievement of certain
     milestones ("Bonus") targeted at 40% of his Base Salary. As such, during
     the Company's fiscal year ended June 30, 1999, Executive will be eligible
     for a bonus targeted at $60,000. The Base Salary and any Bonus collectively
     shall be referred to as "Salary."

3.   Executive will be granted an option to purchase 900,000 shares of the
     Company's Common Stock at a purchase price equal to the fair market value
     of such shares on the date the options are approved by the Board. The
     options will vest over a period of four years beginning with Executive's
     date of employment at a monthly rate of 1/48th of the shares at the end of
     each month thereafter.

4.   Executive will be eligible to participate in the company's standard package
     of benefits made available to all regular employees, which includes
     medical, dental, life and disability insurance, a flexible spending
     program, and Employee Stock Purchase Plan (ESPP), and a 401(k) plan. Please
     refer to the enclosed benefit summary for further information on Company's
     suite of benefits. Executive also will be eligible to receive all other
     benefits generally made available to executive employees of the Company. In
     addition, the Company shall obtain a policy insuring Executive's life for
     $10 million 
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     dollars, subject to availability of an insurance policy at a reasonable
     cost, and shall pay the premiums for said life insurance policy, of which
     Executive shall have sole right to designate the beneficiary(ies). Company
     will also obtain a disability policy that is reasonably acceptable to
     Company and Executive.

5.   At all times during Executive's employment, Executive shall devote his full
     time and best efforts to Executive's job duties and responsibilities at the
     Company and shall not engage in any other activities which would conflict
     with the best interests of the Company except that:

     (a) Executive initially may remain on the Board of Directors for each of
the [four] companies for which he is currently a director provided that he makes
reasonable efforts to reduce his obligations to said companies as promptly as
practicable without impairing his prior commitments to said companies; and 
     (b) Executive may engage in other activities as the Board shall agree,
which agreement shall not be unreasonably withheld.

6.   At all times, Executive's employment with the Company is "at-will", which
     means that employment with the Company may be terminated at any time by
     either Executive or the Company with or without cause or justification,
     subject only to the entitlements and liabilities set forth in 6(a) or 6(b)
     or 6(c), below, and the conditions of section 7, below; and upon any
     termination of Executive's employment, Executive agrees to immediately
     resign as an officer and as a director of Company unless requested by the
     Board to remain as a director. Although other terms and conditions of
     employment, including job duties and title, compensation and benefits, may
     be changed by the company at any time, the at-will nature of an employment
     relationship shall not change.

     (a)  Involuntary Termination.
          ----------------------- 
          In the event that Executive's employment is terminated by the Company,
          or is Constructively Terminated, the total entitlements of Executive
          and the total liabilities of the Company to Executive shall be two
          years of Salary and acceleration of two years of stock option vesting
          with one year to exercise such options. In addition, Company shall
          make available COBRA continuation for Executive and his dependents to
          continue health and life insurance coverages for so long as permitted
          by law, with the first 18 months of such COBRA payments paid for by
          Company.

          For the purpose of section 6 of this Agreement, Executive's employment
          will be "Constructively Terminated" if:
               (i)   The Board shall have changed Executive's job title such
          that he no longer holds the title of Chief Executive Officer of the
          Company;
               (ii)  The Board shall have changed Executive's job duties and
          responsibilities so as to be inconsistent with the title of Chief
          Executive Officer;
               (iii) Executive ceases to report directly to the entire Board;
               (iv)  Executive's Salary is reduced by 10% or more without
          Executive's written consent; or
               (v)   The Company moves its headquarters more than 40 miles
          outside San Francisco, California.

     (b)  Termination Due to Death or Disability.
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          In the event of Executive's death, or in the event that Executive is
          unable due to mental or physical disability to perform the essential
          functions of his position for 90 consecutive days, Executive's
          employment shall terminate, and the total entitlements (in addition to
          any benefits provided by the insurance policies provided for above) of
          Executive or his estate, whichever applies, and the total liabilities
          of the Company to Executive or his estate, whichever applies, shall be
          acceleration of two years of stock option vesting with one year to
          exercise such options. In addition, Company shall make available COBRA
          continuation for Executive and his dependents to continue health and
          life insurance coverages for so long as permitted by law, with the
          first 18 months of such COBRA payments paid for by Company. In the
          event Company elects to terminate Executive for a disability, Company
          shall provide Executive with written notice of such proposed
          termination, and if Executive is able to resume his duties full time
          within 30 days of such notice, then such termination shall not be
          effected.

     (c)  Termination within One year after Corporate Transaction.
          ------------------------------------------------------- 
          In the event that Executive's employment is terminated by the Company,
          or is Constructively Terminated, within one year of the date of a
          Corporate Transaction, the total entitlements of Executive and the
          total liabilities of the Company to Executive shall be two years of
          Salary and full acceleration of all unvested stock options with one
          year to exercise such options. In addition, Company shall make
          available COBRA continuation for Executive and his dependents to
          continue health and life insurance coverages for so long as permitted
          by law, with the first 18 months of such COBRA payments paid for by
          Company.

          For the purpose of section 6 of this Agreement, a "Corporate
          Transaction" means the sale of all or substantially all of the
          Company's assets, the merger or consolidation of the Company or the
          consummation of a tender offer or other share transaction (or any
          series of such transactions) pursuant to which the shareholders of the
          Company immediately prior to the closing of such merger or
          consolidation (or series of transactions) retain by virtue of their
          share position in the Company prior to the transaction(s) less than
          50% of the voting securities of the company surviving to the business
          of the Company following such transactions.

     (d)  Voluntary Termination within 6 months after Corporate Transaction.
          ----------------------------------------------------------------- 
          In the event that Executive elects to resign or otherwise separate
          from the Company within 6 months after the date of a Corporate
          Transaction, the entitlements of Executive and the total liabilities
          of the Company to Executive shall be two years of Salary and
          acceleration of two years of stock option vesting with one year to
          exercise such options. In addition, Company shall make available COBRA
          continuation for Executive and his dependents to continue health and
          life insurance coverages for so long as permitted by law, with the
          first 18 months of such COBRA payments paid for by Company.

7.   As a condition of receiving any Salary and continued stock option vesting
     under section 6 of this Agreement,

     (a) Executive shall be required to execute in favor of the Company and
     deliver a waiver and general release of any and all claims, known and
     unknown, in such form as the Board 
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     shall specify. The parties shall also enter into a mutually acceptable non-
     disparagement agreement.

     (b) Executive shall, for a period equivalent to the period of time on which
     the post-termination Salary payment is based, hold himself available to
     consult with Company in a manner requested by the Board and shall not
     (except for positions, ownerships and relationships in existence and
     disclosed to the Board prior thereto):
             (i)    own, engage in, have any substantial interest in, advise or
         provide any services or labor to any business that is in any material
         way directly competitive with the business that is conducted by Company
         at the time that Executive's employment terminated; or
             (ii)   contact, solicit or call upon any customer or supplier of
         Company on behalf of any person or entity other than Company for the
         purpose of selling, providing or performing any products or services
         directly competitive with those provided or performed by Company; or
             (iii)  induce or attempt to induce any person to terminate such
         person's employment relationship with Company.

  8.     Executive represents and warrants that his acceptance of this offer,
  and employment with the Company, does not breach any pre-existing obligation
  owed by Executive to any other person or entity. Executive understands that
  Company is hiring him solely for the purpose of engaging his skill and
  expertise, and not to acquire any trade secret, proprietary or confidential
  information belonging to any other person or entity; and that in performing
  under this Agreement, Executive is prohibited by Company from disclosing any
  such trade secret and proprietary or confidential information to Company.

  9.     Dispute Resolution; Arbitration in Lieu of Civil Litigation.
     (a) Company and Executive (hereafter "the Parties") hereby agree that any
         and all controversies, claims or disputes that Company may have with
         Executive or that Executive may have with Company, or any of its
         employees, officers, directors, agents or assigns, which arise out of
         the Executive's employment with Company, shall be resolved through
         final and binding arbitration in accordance with National Rules for the
         Resolution of Employment Disputes of the American Arbitration
         Association. The arbitration shall be conducted in San Francisco,
         California before a single arbitrator mutually agreed by Company and
         Executive; provided that if they are unable to agree on a single
         arbitrator within 30 days of the demand by either party for
         arbitration, an arbitrator shall be designated by the San Francisco
         Office of the American Arbitration Association.
     (b) Such controversies, claims and disputes include, without limitation,
         any controversy, claim or dispute relating to Executive's employment or
         the termination thereof, claims for breach of contract or breach of the
         covenant of good faith and fair dealing, infliction of emotional
         distress, defamation and any claims of discrimination, harassment or
         other claims under the California Fair Employment and Housing Act,
         Title VII of the Civil Rights Act of 1964, the Age Discrimination in
         Employment Act, the Americans With Disabilities Act, the Employee
         Retirement Income Securities Act, the Family Care and Medical Leave
         Act, and any other federal, state or local law or regulation now in
         existence or hereinafter enacted and as amended from time to time
         regarding employment, termination of employment and the terms and
         conditions of employment, including the California Labor Code.

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 (c) The only controversies, claims or disputes not covered by this covenant to
     arbitrate, are those regarding Executive's entitlement to benefits under
     the unemployment insurance or workers' compensation laws. 
 (d) The Company will advance the cost of the arbitration filing, hearing fees
     and the arbitrator. Each party will bear its own attorneys' fees, and the
     arbitrator will not have authority to award attorneys' fees unless a
     statutory section at issue in the dispute authorizes the award of
     attorneys' fees to the prevailing party, in which case the arbitrator shall
     have the authority to make such award as permitted by the statute in
     question. The arbitrator will have the authority to award costs of the
     arbitration filing, hearing fees and the arbitrator to the prevailing
     party.
 (e) The Parties understand and agree that arbitration shall be instead of any
     civil litigation. This means that each party is waiving any right to a jury
     trial, and that the arbitrator's decision shall be final and binding to the
     fullest extent permitted by law and enforceable by any court having
     jurisdiction thereof.

10.  This Agreement and the Plan of Reorganization by and among the Company,
     Company's subsidiary and Plato Software Ltd. reflect the full and complete
     understanding and agreement between Executive and the Company regarding
     Executive's employment relationship with the Company, and it shall
     supersede any and all prior written or oral negotiation, offer or agreement
     regarding Executive's employment relationship with the Company. This
     Agreement cannot be changed or modified in any respect except by another
     written agreement signed by the Chairman of the Board of Directors and by
     Executive.

To indicate your acceptance of the Company's offer, please sign and date this
letter in the space provided below and return it to me.  This offer will remain
open for 5 calendar days from the date of this letter.  A duplicate original is
enclosed for your records.

Ori, we very much look forward to working with you.

Very truly yours,

/s/ Gregory Shenkman

Gregory Shenkman
Chairman
 
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Agreed and accepted:

/s/ Ori Sasson                                      
---------------------------------               ----------------------
Ori Sasson                                      Anticipated Start Date

Please remit by fax, followed by mail, a signed copy of this letter, indicating
your acceptance, to Human Resources whose confidential fax number is 415/437-
1287.  No cover is needed.