66428 Federal Register / Vol. 88, No. 186 / Wednesday, September 27, 2023 / Notices 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Transmittal No. 22–06] 

Arms Sales Notification 

AGENCY: Defense Security Cooperation 

Agency, Department of Defense (DoD). 

ACTION: Arms sales notice. 

SUMMARY: The DoD is publishing the 

unclassified text of an section arms sales 

notification. 

FOR FURTHER INFORMATION CONTACT: Neil 

Hedlund at neil.g.hedlund.civ@mail.mil 

or (703) 697–9214. 

SUPPLEMENTARY INFORMATION: This 

36(b)(1) arms sales notification is 

published to fulfill the requirements of 

section 155 of Public Law 104–164 

dated July 21, 1996. The following is a 

copy of a letter to the Speaker of the 

House of Representatives, Transmittal 

22–06 with attached Policy Justification 

and Sensitivity of Technology. 

Dated: September 21, 2023. 

Aaron T. Siegel, 

Alternate OSD Federal Register Liaison 

Officer, Department of Defense. 


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Federal Register / Vol. 88, No. 186 / Wednesday, September 27, 2023 / Notices 66429 

Transmittal No. 22–06 

Notice of Proposed Issuance of Letter of 

Offer Pursuant to Section 36(b)(1) of the 

Arms Export Control Act, as amended 

(i) Prospective Purchaser: Government 

of Jordan. 

(ii) Total Estimated Value: 

Major Defense Equipment * .. $2.39 billion 

Other ...................................... $1.82 billion 

TOTAL ............................... $4.21 billion 

Funding Source: Foreign Military 

Financing (FMF) 

(iii) Description and Quantity or 

Quantities of Articles or Services under 

Consideration for Purchase: 

Major Defense Equipment (MDE): 

Twelve (12) F–16 C Block 70 Aircraft 

Four (4) F–16 D Block 70 Aircraft 

Twenty-one (21) F100–GE–129D 

Engines or F100–PW229EEP 

Engines (16 installed, 5 spares) 

Twenty-one (21) Improved 

Programmable Display Generators 

(iPDG) (16 installed, 5 spares) 

Twenty-one (21) AN/APG–83 Active 

Electronically Scanned Array 

(AESA) Scalable Agile Beam Radars 

(SABR) (16 installed, 5 spares) 

Twenty-one (21) Modular Mission 

Computers (MMC) 7000AH (16 

installed, 5 spares) 

Twenty-seven (27) LN–260 (or 

equivalent) Embedded Global 

Positioning System (GPS) Inertial 

Navigation Systems (INS) (EGI) 

with Selective Availability AntiSpoofing Module (SAASM) and 

Precise Positioning Service (PPS) 

(16 installed, 11 spares) 

Six (6) AN/AAQ–33 Sniper Advanced 

Targeting Pods (ATP) 

Thirty-one (31) Link 16 Low-Volume 

Terminals (for aircraft and ground 

stations) (26 installed, 5 spares) 

Seventy-two (72) LAU–129 Launchers 

(64 installed, 8 spares) 

Twenty-one (21) M61A1 Vulcan 

Cannons (16 installed, 5 spares) 

Four Hundred Two (402) FMU–139 or 

FMU–152 Joint Programmable 

Fuzes 

One Hundred (100) KMU–556 Joint 

Direct Attack Munition (JDAM) Tail 

Kits for 2,000LB GBU–31 

One Hundred Two (102) KMU–572 

JDAM Tail Kits for 500LB Laser 

JDAM GBU–54 

One Hundred (100) MAU–209 

Computer Control Group (CCG) for 

Paveway II (PWII) GBU–10 

One Hundred Two (102) MXU–651 

Air Foil Group (AFG) for 2,000LB 

PWII GBU–10 

One Hundred (100) MAU–210 

Enhanced Computer Control Group 

(ECCG) for 500LB Enhanced 

Paveway II (EP II) EGBU–49 

One Hundred Three (103) MXU–650 

Air Foil Group (AFG) for 500LB EP 

II EGBU–49 

Two Hundred (200) MK–84 or BLU– 

117 (or equivalent) Bomb Bodies 

Two Hundred Four (204) MK–82 or 

BLU–111 (or equivalent) Bomb 

Bodies 

Six (6) MK–82 Inert Bombs 

Two (2) MAU–169 Computer Control 

Group (CCG) Trainers 

Non-MDE: 

Also included are AN/ARC–238 

radios; AN/APX–126 or equivalent 

Advanced Identification Friend or 

Foes (AIFF) with Combined 

Interrogator Transponder (CIT); 

Joint Helmet Mounted Cueing 

System II (JHMCS II) or Scorpion 

Hybrid Optical-based Inertial 

Tracker (HObIT) helmet mounted 

displays; AN/ALQ–254 Viper 

Shield or equivalent Integrated 

Electronic Warfare (EW) systems; 

AN/ALE–47 Countermeasure 

Dispenser Systems (CMDS); KY– 

58M Cryptographic Devices; KIV– 

78 Cryptographic Devices; Simple 

Key Loaders (SKLs); Joint Mission 

Planning System (JMPS) or 

equivalent; PGU–28 High Explosive 

Incendiary (HEI) ammunition; 

PGU–27 training ammunition (nonHEI); ARD–446 impulse cartridges; 

ARD–863 impulse cartridges; BBU– 

36 impulse cartridges; BBU–35 

impulse cartridges; MK–124 smoke 

flares; MJU–7/B flare cartridges 

L463 or MJU–53 or equivalent; 

Common Munitions Built-in-Test 

(BIT) Reprogramming Equipment 

(CMBRE); ADU–891 adapters for 

CMBRE; DSU–38 laser sensors for 

Laser JDAM GBU–54; Cartridge 

Actuated Device/Propellant 

Actuated Devices (CAD/PAD); 

BRU–57 bomb racks; MAU–12 

bomb racks and TER–9A triple 

ejection racks; other chaff and flare, 

ammunition, and pylons; launcher 

adaptors and weapons interfaces; 

fuel tanks and attached hardware; 

travel pods; aircraft and weapons 

integration, test, and support 

equipment; electronic warfare 

database and mission data file 

development; precision 

measurement and calibration 

laboratory equipment; secure 

communications; cryptographic 

equipment; precision navigation 

equipment; aircraft and personnel 

support and test equipment; spare 

and repair parts; repair and return 

services; maps, publications, and 

technical documentation; studies 

and surveys; classified/unclassified 

software and software support; 

personnel training and training 

equipment; facilities and facility 

management, design and/or 

construction services; U.S. 

Government and contractor 

engineering, technical and logistics 

support services; and other related 

elements of logistical and program 

support. 

(iv) Military Department: Air Force 

(JO–D–SAC), Navy (JO–P–LCB). 

(v) Prior Related Cases, if any: None. 

(vi) Sales Commission, Fee, etc., Paid, 

Offered, or Agreed to be Paid: None. 

(vii) Sensitivity of Technology 

Contained in the Defense Article or 

Defense Services Proposed to be Sold: 

See Attached Annex. 

(viii) Date Report Delivered to 

Congress: February 3, 2022. 

* As defined in Section 47(6) of the 

Arms Export Control Act. 

POLICY JUSTIFICATION 

Jordan—F–16 C/D Block 70 Aircraft 

The Government of Jordan has 

requested to buy twelve (12) F–16 C 

Block 70 aircraft; four (4) F–16 D Block 

70 aircraft; twenty-one (21) F100–GE– 

129D engines or F100–PW229EEP 

engines (16 installed, 5 spares); twentyone (21) Improved Programmable 

Display Generators (iPDG) (16 installed, 

5 spares); twenty-one (21) AN/APG–83 

Active Electronically Scanned Array 

(AESA) Scalable Agile Beam Radars 

(SABR) (16 installed, 5 spares); twentyone (21) Modular Mission Computers 

(MMC) 7000AH (16 installed, 5 spares); 

twenty-seven (27) LN–260 (or 

equivalent) Embedded Global 

Positioning System (GPS) Inertial 

Navigation Systems (INS) (EGI) with 

Selective Availability Anti-Spoofing 

Module (SAASM) and Precise 

Positioning Service (PPS) (16 installed, 

11 spares); six (6) AN/AAQ–33 Sniper 

Advanced Targeting Pods (ATP); thirtyone (31) Link 16 Low-Volume Terminals 

(for aircraft and ground stations) (26 

installed, 5 spares); seventy-two (72) 

LAU–129 launchers (64 installed, 8 

spares); twenty-one (21) M61A1 Vulcan 

cannons (16 installed, 5 spares); four 

hundred two (402) FMU–139 or FMU– 

152 Joint Programmable fuzes; one 

hundred (100) KMU–556 Joint Direct 

Attack Munition (JDAM) tail kits for 

2,000LB GBU–31; one hundred two 

(102) KMU–572 JDAM tail kits for 

500LB Laser JDAM GBU–54; one 

hundred (100) MAU–209 Computer 

Control Group (CCG) for Paveway II 

(PWII) GBU–10; one hundred two (102) 

MXU–651 Air Foil Group (AFG) for 

2,000LB PWII GBU–10; one hundred 

(100) MAU–210 Enhanced Computer 

Control Group (ECCG) for 500LB 

Enhanced Paveway II (EP II) EGBU–49; 


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one hundred three (103) MXU–650 Air 

Foil Group (AFG) for 500LB EP II 

EGBU–49; two hundred (200) MK–84 or 

BLU–117 (or equivalent) bomb bodies; 

two hundred four (204) MK–82 or BLU– 

111 (or equivalent) bomb bodies; six (6) 

MK–82 inert bombs; and two (2) MAU– 

169 Computer Control Group (CCG) 

trainers. Also included are AN/ARC– 

238 radios; AN/APX–126 or equivalent 

Advanced Identification Friend or Foes 

(AIFF) with Combined Interrogator 

Transponder (CIT); Joint Helmet 

Mounted Cueing System II (JHMCS II) or 

Scorpion Hybrid Optical-based Inertial 

Tracker (HObIT) helmet mounted 

displays; AN/ALQ–254 Viper Shield or 

equivalent Integrated Electronic Warfare 

(EW) systems; AN/ALE–47 

Countermeasure Dispenser Systems 

(CMDS); KY–58M Cryptographic 

Devices; KIV–78 Cryptographic Devices; 

Simple Key Loaders (SKLs); Joint 

Mission Planning System (JMPS) or 

equivalent; PGU–28 High Explosive 

Incendiary (HEI) ammunition; PGU–27 

training ammunition (non-HEI); ARD– 

446 impulse cartridges; ARD–863 

impulse cartridges; BBU–36 impulse 

cartridges; BBU–35 impulse cartridges; 

MK–124 smoke flares; MJU–7/B flare 

cartridges L463 or MJU–53 or 

equivalent; Common Munitions Builtin-Test (BIT) Reprogramming 

Equipment (CMBRE); ADU–891 

adapters for CMBRE; DSU–38 laser 

sensors for Laser JDAM GBU–54; 

Cartridge Actuated Device/Propellant 

Actuated Devices (CAD/PAD); BRU–57 

bomb racks; MAU–12 bomb racks and 

TER–9A triple ejection racks; other chaff 

and flare, ammunition, and pylons; 

launcher adaptors and weapons 

interfaces; fuel tanks and attached 

hardware; travel pods; aircraft and 

weapons integration, test, and support 

equipment; electronic warfare database 

and mission data file development; 

precision measurement and calibration 

laboratory equipment; secure 

communications; cryptographic 

equipment; precision navigation 

equipment; aircraft and personnel 

support and test equipment; spare and 

repair parts; repair and return services; 

maps, publications, and technical 

documentation; studies and surveys; 

classified/unclassified software and 

software support; personnel training 

and training equipment; facilities and 

facility management, design and/or 

construction services; U.S. Government 

and contractor engineering, technical 

and logistics support services; and other 

related elements of logistical and 

program support. The estimated total 

cost is $4.21 billion. 

This proposed sale will support the 

foreign policy and national security 

objectives of the United States by 

helping to improve the security of a 

Major Non-NATO Ally that is an 

important force for political stability 

and economic progress in the Middle 

East. 

The proposed sale will improve 

Jordan’s capability to meet current and 

future threats by ensuring continued 

interoperability with U.S. and coalition 

forces. These aircraft will modernize the 

Jordanian fighter aircraft fleet and 

support operational requirements 

associated with regional U.S.-coalition 

goals, such as countering violent 

extremist organizations, countering 

malign state and non-state actors, and 

border defense. Jordan will have no 

difficulty absorbing this equipment into 

its armed forces. 

The proposed sale of this equipment 

and support will not alter the basic 

military balance in the region. 

The principal contractor will be 

Lockheed Martin, Greenville, South 

Carolina. There are no known offset 

agreements proposed in connection 

with this potential sale. 

Implementation of this proposed sale 

will require the assignment of fewer 

than twenty (20) U.S. contractor 

representatives to Jordan for a duration 

of thirty-six (36) months to support 

secure storage requirements of critically 

controlled assets and provide on-site 

contractor logistics support. 

There will be no adverse impact on 

U.S. defense readiness as a result of this 

proposed sale. 

Transmittal No. 22–06 

Notice of Proposed Issuance of Letter of 

Offer Pursuant to Section 36(b)(1) of the 

Arms Export Control Act 

Annex 

Item No. vii 

(vii) Sensitivity of Technology: 

1. The F–16 Block 70 weapon system 

is a fourth generation single-engine 

supersonic all-weather multirole fighter 

aircraft and features advanced avionics 

and systems. It contains the General 

Electric F110–129D engine, AN/APG–83 

radar, digital flight control system, 

embedded internal global navigation 

system, Joint Helmet Mounted Cueing 

Systems (JHMCS) II or Scorpion Hybrid 

Optical-based Inertial Tracker (HObIT) 

with Night Vision Device (NVD) 

capability, internal and external 

Electronic Warfare (EW) equipment, 

Advanced IFF, Link-16 datalink, 

operational flight trainer, and software 

computer programs. 

2. The General Electric F110–129 

engine is an afterburning turbofan jet 

engine that powers the F–16. 

3. The Improved Programmable 

Display Generator (iPDG) and color 

multifunction displays utilize 

ruggedized commercial liquid crystal 

display technology that is designed to 

withstand the harsh environment found 

in modern fighter cockpits. The display 

generator is the fifth generation graphics 

processor for the F–16. Through the use 

of state-of-the-art microprocessors and 

graphics engines, it provided orders of 

magnitude increases in throughput, 

memory, and graphics capabilities. 

4. The Scalable Agile Beam Radar 

(SABR) APG–83 is an Active 

Electronically Scanned Array (AESA) 

radar upgrade for the F–16. It includes 

higher processor power, higher 

transmission power, more sensitive 

receiver electronics, and Synthetic 

Aperture Radar (SAR), which creates 

higher-resolution ground maps from a 

greater distance than existing 

mechanically scanned array radars (e.g., 

APG–68). The upgrade features an 

increase in detection range of air targets, 

increases in processing speed and 

memory, as well as significant 

improvements in all modes. 

5. The Modular Mission Computer 

(MMC) 7000AH is the central aircraft 

computer of the F–16. It serves as the 

hub for all aircraft subsystems and 

avionics data transfer. 

6. The Embedded GPS–INS (EGI) with 

Selective Availability Anti-Spoofing 

Module (SAASM) is a self-contained 

navigation system that provides the 

following: acceleration, velocity, 

position, attitude, platform azimuth, 

magnetic and true heading, altitude, 

body angular rates, time tags, and 

coordinated universal time (UTC) 

synchronized time. SAASM enables the 

GPS receiver access to the encrypted 

P(Y) signal providing protection against 

active spoofing attacks. 

7. The AN/ALQ–254 Viper Shield or 

equivalent Integrated Electronic Warfare 

(EW) Suite provides passive radar 

warning, wide spectrum Radio 

Frequency (RF) jamming, and control 

and management of the entire EW 

system. This system is anticipated to be 

internal to the aircraft although 

mounted pod variants are used in 

certain circumstances. 

8. The AN/AAQ–33 Sniper Advanced 

Targeting Pods (ATP) is a single, 

lightweight targeting pod for military 

aircraft that provides positive target 

identification, autonomous tracking, 

Global Positioning System (GPS) 

coordinate generation, and precise 

weapons guidance from extended 

standoff ranges. It incorporates a high 


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definition mid-wave forward-looking 

infrared (FLIR), dual-mode laser, 

visible-light high definition television 

(HDTV), laser spot tracker, video data 

link (VDL), and a digital data recorder. 

9. The Link-16 is an advanced 

command, control, communications, 

and intelligence (C3I) system 

incorporating high capacity, jamresistant, digital communication links 

for exchange of near real-time tactical 

information, including both data and 

voice, among air, ground, and sea 

elements. It provides the warfighter key 

theater functions such as surveillance, 

identification, air control, weapons 

engagement coordination, and direction 

for all services and allied forces. With 

modernized cryptography, Link-16 will 

ensure interoperability into the future. 

10. AN/ARC–238 radio with HAVE 

QUICK II is a voice communications 

radio system that is equipped with 

HAVE QUICK II, which employs 

cryptographic technology. Other 

waveforms may be included as needed. 

11. The AN/APX–126 or equivalent 

Advanced Identification Friend or Foe 

(AIFF) Combined Interrogator 

Transponder (CIT) is a system capable 

of transmitting and interrogating Mode 

5. Mode 4 and Mode 5 anti-jam 

performance specifications/data, 

software source code, algorithms, and 

tempest plans or reports will not be 

offered, released discussed, or 

demonstrated. 

12. The Joint Helmet Mounted Cueing 

System II (JHMCS II) or Scorpion Hybrid 

Optical-based Inertial Tracker (HObIT) 

is a device used in aircraft to project 

information to the pilot’s eyes and aids 

in tasks such as cueing weapons and 

aircraft sensors to air and ground 

targets. This system projects visual 

targeting and aircraft performance 

information on the back of the helmet’s 

visor, enabling the pilot to monitor this 

information without interrupting his/ 

her field of view through the cockpit 

canopy. This provides improvement for 

close combat targeting and engagement. 

13. The AN/ALE–47 Countermeasure 

Dispenser Set (CMDS) provides an 

integrated threat-adaptive, computer 

controlled capability for dispensing 

chaff, flares, and active radio frequency 

expendables. The system is internally 

mounted and may be operated as a 

stand-alone system or may be integrated 

with other on-board Electronic Warfare 

(EW) and avionics systems. The AN/ 

ALE–47 uses threat data received over 

the aircraft interfaces to assess the threat 

situation and determine a response. 

Expendable routines tailored to the 

immediate aircraft and threat 

environment may be dispensed using 

one of four operational modes. 

14. The KY–58M is a lightweight 

terminal for secure voice and data 

communications. The KY–58M provides 

wideband/narrowband half duplex 

communication. 

15. The KIV–78 is a crypto applique 

for IFF. It can be loaded with Mode 5 

classified elements. 

16. The Simple Key Loader (SKL) is 

a ruggedized, portable, hand-held 

device, for securely receiving, storing, 

and transferring data between 

compatible cryptographic and 

communications equipment. 

17. Joint Mission Planning System 

(JMPS) is a multi-platform PC-based 

mission planning system. 

18. The LAU–129 Guided Missile 

Launcher is capable of launching a 

single AIM–9 (Sidewinder) family of 

missiles or AIM–120 Advanced Medium 

Range Air-to-Air Missile (AMRAAM). 

The LAU–129 launcher provides 

mechanical and electrical interface 

between missile and aircraft. 

19. The M61A1 Vulcan Cannon is a 

six-barreled automatic cannon 

chambered in 20x120mm with a cyclic 

rate of fire from 2,500–6,000 shots per 

minute. This weapon is a hydraulically 

powered air cooled Gatling gun used to 

damage/destroy aerial targets, suppress/ 

incapacitate personnel targets and 

damage or destroy moving and 

stationary light material targets. 

20. The Joint Programmable Fuze 

FMU–152 or FMU–139 fuzes are multidelay sensors compatible with weapon 

guidance kits, tail kits, high-explosive 

bombs, and reduced collateral damage 

weapons which provide all arming and 

detonation event functions combined in 

a single fuze system. 

21. The Joint Direct Attack Munitions 

(JDAM) is a guidance set that converts 

existing unguided bomb into an 

accurate, adverse weather ‘‘smart’’ 

munition. The Guidance Set consists of 

a Tail Kit, which contains the Inertial 

Navigation System (INS) and a Global 

Positioning System (GPS), a set of 

Aerosurfaces and an umbilical cover, 

which allows the JDAM to improve the 

accuracy of unguided, General Purpose 

bombs. The JDAM weapon can be 

delivered from modest standoff ranges 

at high or low altitudes against a variety 

of land and surface targets during the 

day or night. JDAM is capable of 

receiving target coordinates via 

preplanned mission data from the 

delivery aircraft, by onboard aircraft 

sensors (i.e., FLIR, Radar, etc.) during 

captive carry, or from a third-party 

source via manual or automated aircrew 

cockpit entry. The Guidance Set, when 

combined with a warhead and 

appropriate fuze, forms a JDAM Guided 

Bomb Unit (GBU). 

The KMU–556 is the tail kit for a 

GBU–31, 2,000 pound JDAM. 

22. Laser JDAM (Joint Direct Attack 

Munitions) (GBU–54) converts existing 

unguided free-fall bombs into precision 

guided smart munitions by adding a 

new tail section containing Inertial 

Navigation System (INS) guidance/ 

Global Positioning System (GPS) 

guidance and adds a semi-active laser 

seeker. This allows the weapon to strike 

targets moving at up to 70 mph. The 

LJDAM weapon consists of a DSU–38 

sensor, a JDAM guidance set installed 

on bomb body and a fuze. The DSU–38 

consists of a laser spot tracker (same 

size and shape as a DSU–33 proximity 

fuze), a cable connecting the DSU–38 to 

the basic JDAM guidance set, a cable 

cover, cable cover tie down straps, 

modified tail kit door and wiring 

harness, and associated modified JDAM 

software that incorporates navigation 

and guidance flight software to support 

both LJDAM and standard JDAM 

missions. 

The KMU–572 is the tail kit for a 

GBU–54, 500 pound Laser JDAM. 

23. The Paveway II (PWII) is a 

maneuverable, free-fall Laser Guided 

Bomb (LGB) that guides to a spot of 

laser energy reflected off the target. The 

LGB is delivered like a normal general 

purpose (GP) warhead and the semiactive guidance corrects for many of the 

normal errors inherent in any delivery 

system. Laser designation for the LGB 

can be provided by a variety of laser 

target markers or designators. An LGB 

consists of a MAU–209 or MAU–169 

Computer Control Group (CCG), that is 

not warhead specific, and a warhead 

specific Air Foil Group (AFG) that 

attaches to the nose and tail of the GP 

bomb body. 

The GBU–10 is a 2,000lb GP bomb 

body fitted with the MXU–651 AFG to 

guide to its laser designated target. The 

inert GBU–12 uses a BDU–50 inert 

bomb body and MAU–169 CCG trainer 

for training purposes. 

24. The Enhanced Paveway II (EP II) 

Laser Guided Bomb (LGB) is a 

maneuverable, all-weather, free-fall 

weapon that guides to a spot of laser 

energy reflected off the target. The 

‘‘enhanced’’ component is the addition 

of GPS-aided Inertial Navigation 

Systems (GAINS) guidance to the laser 

seeker. Laser designation for the LGB 

can be provided by a variety of laser 

target markers or designators. The EP II 

consists of an MAU–210 Enhanced 

Computer Control Group (ECCG) that is 

not warhead specific and a warheadspecific Air Foil Group (AFG) that 

attaches to the nose and tail of a GP 

bomb body. 


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The EGBU–49 is a 500LB GP bomb 

body fitted with the MXU–650 AFG to 

guide to its laser-designated target. 

25. The Mk–84 General Purpose (GP) 

bomb body is a 2,000 pound, free-fall, 

unguided, low-drag weapon. 

26. The Mk–82 GP bomb body is a 500 

pound, free-fall, unguided, low-drag 

weapon. 

27. Mk–82 inert GP bomb body is a 

500 pound, free-fall, unguided, low-drag 

weapon without the explosive fill. 

28. The highest level of classification 

of defense articles, components, and 

services included in this potential sale 

is SECRET. 

29. If a technologically advanced 

adversary were to obtain knowledge of 

the specific hardware and software 

elements, the information could be used 

to develop countermeasures that might 

reduce weapon system effectiveness or 

be used in the development of a system 

with similar or advanced capabilities. 

30. A determination has been made 

that Jordan can provide substantially the 

same degree of protection for the 

sensitive technology being released as 

the U.S. Government. This sale is 

necessary in furtherance of the U.S. 

foreign policy and national security 

objectives outlined in the Policy 

Justification. 

31. All defense articles and services 

listed in this transmittal have been 

authorized for release and export to the 

Government of Jordan. 

[FR Doc. 2023–21063 Filed 9–26–23; 8:45 am] 

BILLING CODE 5001–06–P 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Docket ID: DoD–2023–OS–0089] 

Proposed Collection; Comment 

Request 

AGENCY: Office of the Secretary of 

Defense, Department of Defense (DoD). 

ACTION: 60-Day information collection 

notice. 

SUMMARY: In compliance with the 

Paperwork Reduction Act of 1995, the 

Office of the Secretary of Defense 

announces a proposed public 

information collection and seeks public 

comment on the provisions thereof. 

Comments are invited on: whether the 

proposed collection of information is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information shall have 

practical utility; the accuracy of the 

agency’s estimate of the burden of the 

proposed information collection; ways 

to enhance the quality, utility, and 

clarity of the information to be 

collected; and ways to minimize the 

burden of the information collection on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

DATES: Consideration will be given to all 

comments received by November 27, 

2023. 

ADDRESSES: You may submit comments, 

identified by docket number and title, 

by any of the following methods: 

Federal eRulemaking Portal: http://

www.regulations.gov. Follow the 

instructions for submitting comments. 

Mail: Department of Defense, Office of 

the Assistant to the Secretary of Defense 

for Privacy, Civil Liberties, and 

Transparency, 4800 Mark Center Drive, 

Mailbox #24, Suite 08D09, Alexandria, 

VA 22350–1700. 

Instructions: All submissions received 

must include the agency name, docket 

number and title for this Federal 

Register document. The general policy 

for comments and other submissions 

from members of the public is to make 

these submissions available for public 

viewing on the internet at http://

www.regulations.gov as they are 

received without change, including any 

personal identifiers or contact 

information. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on this 

proposed information collection or to 

obtain a copy of the proposal and 

associated collection instruments, 

please write to Department of Defense, 

Washington Headquarters Services, 

ATTN: Executive Services Directorate, 

Directives Division, 4800 Mark Center 

Drive, Suite 03F09–09, Alexandria, VA 

22350–3100, Angela Duncan, 571–372– 

7574. 

SUPPLEMENTARY INFORMATION: 

Title; Associated Form; and OMB 

Control Number: Generic Clearance for 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation); OMB Control Number 

0704–0595. 

Needs and Uses 

A. Purpose 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. DoD will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection: DoD will collect 

this information by electronic means 

when possible, as well as by mail, fax, 

telephone, technical discussions, and 

in-person interviews. DoD may also 

utilize observational techniques to 

collect this information. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 


ddrumheller on DSK120RN23PROD with NOTICES1