## REPORTING INSTRUMENT OMB Control Number: 1820
- 0606 Expiration Date: xx
- xx - xxxx **UNITED STATES DEPART MENT OF EDUCATION**  **OFFICE OF SPECIAL ED UCATION AND REHABILI**  **TATIVE SERVICES**

**REHABILITATION SERVI CES ADMINISTRATION** 



# SECTION 704 **ANNUAL PERFORMANCE R EPORT**  **For** 

# STATE INDEPENDENT LIVING SERVICES

**PROGRAM (Title VII, Chapter 1, Part B of the Rehabilitation Act of 1973, as amended)** 



# Part I **INSTRUMENT (To be completed by Designated State Units**  **And Statewide Independent Living Councils)**
Reporting Fiscal Year :

_____________________________ State:

________________________________ ___________ According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 35 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this coll ection is required to obtain or retain benefit (P.L. 105
- 220 Section 410 Workforce I

nvestment Act). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Rehabi litation Services Administration, LBJ Basement, Attention: Timothy Beatty, PCP Room 5057, U.S. Department of Education, 400 Maryland Ave, SW, Washington, DC 20202
- 2800 or email timothy.beatty@ed.gov and reference the OMB Control Number 1820
- 0606. Chapter 1, Title VII of the Rehabilitation Act.2



## SUBPART I

**– ADMINISTRATIVE DATA**  **Section A**

**– Sources and Amounts of Funds and Resources**  Sections 704(c) and 704(m)(3) and (4) of the Act; 34 CFR 364.35 and 364.36 Indicate amount received by the DSU as per each fundi ng source. Enter “0” for none. **Item 1 -**  **All Federal Funds Received** (A) Title VII, Ch. 1, Part B $ (B) Title VII, Ch. 1, Part C

– **For 723 states Only** $ (C) Title VII, Ch. 2 $ (D) Other Federal Funds $ **Item 2 -**  **Other Government Funds** (E) State Go vernment Funds $ (F) Local Government Funds $ **Item 3 -**  **Private Resources** (G) Fees for Service (program income, etc.) $ (H) Other resources $ **Item 4 -**  **Total Income** Total income = (A)+(B)+(C)+(D)+(E)+(F)+(G)+(H) $ **Item 5**

**– Pass**  **- Through Funds**  Amount of other government funds received as pass through funds to consumers (include funds, received on behalf of consumers, that are subsequently

passed on to consumers, e.g., personal assistance services, representative payee funds, Medicaid funds, etc.) $3

**Item 6 -**  **Net Operating Resources** [Total Income (Section 4) <minus> amount paid out to Consumers (Section 5) = Net Operating Resources $4



### Section B

**– Distribution of Title VII, Chapter 1, Part B Funds**  Section 713 of the Act; 34 CFR 364.22, 365.1, 365.20, and 365.21

**What Activities were Conducted with Part B Funds?**  **Expenditures of Part B Funds for**  **Services by DSU Staff**  **Expenditures for**

**Services Rendered By**  **Grant or Contract**  (1) Provided resources to the SILC to carry out its functions $ $ (2) Provided I L services to individuals with significant disabilities $ $ (3) Demonstrated way s to expand and improve IL services $ $ (4) Supported the general operation of CILs that are in compliance with the standards and assurances set forth in subsections (b) and (c) of section 725 of the Act $ $ (5) Supported activities to increase capacity to develop approaches or s ystems for providing IL services $ $ (6) Conducted studies and analy ses, gathered information, developed model policies, and presented findings in order to enhance IL services $ $ (7) Provided training regarding the IL philosophy $ $ (8) Provided outreach to unserved or underserved populations, including minority groups and urban and rural populations $ $5



### Section C

**– Grants or Contracts Used to Distribute Title VII, Ch**  **apter 1, Part B Funds** Sections 704(f) and 713 of the Act; 34 CFR 364.43, and 34 CFR 365 Subpart C Enter the requested information for all DSU grants or contracts, funded at least in part b y Part B funds, in the chart below. If a column is not applicabl e to a particular grant or contract, enter “N/A.” If there were no non
- Part B funds provided to this grantee or contractor for the purpose listed, enter “$0” in that column. Add more rows as necessary
.

**Name of Grantee or Contractor**  **Use of Funds**

(based on the activities listed in Subpart I , Section B) **Am ount of**  **Part B Funds**  **Am ount of** 

**Non -**  **Pa rt B**  **Funds Consumer** 

**Eligibility Determined By**  **DSU or Provider**  **CSRs Kept**

**With DSU or**  **Provider**

**Total Amount of Grants and Contra**  **cts** $ $6



### Section D **- Grants or Contracts for Purposes Other than Providing IL**  **Services or For the General Operation of Centers** Section 713 of the Act; 34 CFR 365.1 and 34 CFR 365.20 Describe the objectives, activities and results for each Part B grant or contract awarded for purposes other than IL services or the general operation of centers. 

### Section E

**– Monitoring Title VII, Chapter 1, Part B Funds**  34 CFR 80.40(a) Provide a summary

of the program or fiscal review, evaluation and monitoring condu cted b y the state of any of the grantees/contractors receiving Part B funds during the reporting ye ar. 

### Section F

**– Administrative Support Services and Staffing**  Section 704(c)(2) and 704 (m)(2) and (4) of the Act; CFR 364.22(a)(2) and 34 CFR 364.31 **I tem 1** 

**– Administrative Support Services**  Describe an y administrative support services, including staffing, provided by the DSU to the Part B Program. **Item 2**

**– Staffing**  Enter requested staff information for the DSU and service providers listed in Section C, above (excluding Part C funded CILs):

**Type of Staff Total Number**  **of FTEs FTEs filled by**  **Individuals with Disabilities**  Decision
- Making Staff Other Staff 

### Section G

**– For Section 723 States ONLY**  Section 723 of the Act, 34 CFR Part 366, Subpart D **Item 1**

**– Distribution of Part C Funds to Centers**  In the chart below, please provide the following information: A) name of each center within your state that received Part C funding during the reporting ye ar;7

B) amount of Part C funding each center receive d; C) whether the Part C funding included a cost
- of
- living increase; D) whether the Part C funding included any excess funds remaining after cost
- of
- living increases were provided; E) whether any of the centers received its Part C funding pursuant to a competiti on for a new center in the state; and F) whether the center was the subject of an onsite compliance review conducted by the DSU during the reporting ye ar.

**Name of CIL Am**  **ount of Part C**  **Funding Received**  **Cost of**

**Living Increase?**  **(Yes/No) Excess** 

**Funds Afte**  **r Cost of Living**  **Increase? (Yes/No)**  **New**

**Center? (Yes/No)**  **Onsite**

**Compliance Review of**  **Center? (Yes/No)** 

Add additional rows as necessary
. **Item 2**

**– Administrative Support Services**  Section 704(c)(2) of the Act; 34 CFR 364.22(a)( 2) Describe the administrative support services used by the DSU to administer the Part C program. **Item 3**

**– Monitoring and Onsite Compliance Reviews**  Section 723(g), (h), and (i); 34 CFR 366.38, 366.40

– 46 Provide a summary

of the monitoring activities i nvolving Part C centers conducted b y the state during the current reporting ye ar, including the onsite reviews of at least 15% of centers receiving Part C funds under section 723. The summary should include, at least, the following: A) centers’ level of compliance with the standards and assurances in Section 725 of the Act; B) any adverse actions taken against centers; C) any corrective action plans entered into with centers; and D) exemplary , replicable or model practices for centers. **Item 4**

**– Updates or Issues**  P rovide any updates to the administration of the Part C program b y the DSU, if any, including any significant changes in the amount of earmarked funds or any changes in the order of priorities in the distribution of Part C funds. Provide a description of a ny issues of concern addressed b y the DSU in its administration of the Part C program.8



## SUBPART II

**– NUMBER AND TYPES OF**  **INDIVIDUALS WITH SIGNIFICANT DISABILI**  **TIES RECEIVING SERVI CES**  Section 704(m)(4) of the Act; 34 CFR 364.53 In this section, provide data from all service providers (DSU, grantees, contractors) who received Part B funds and who were listed in Subpart I, Section C of this report, except for the centers that receive Part C funds. Part C center s will provide this data themselves on their annual 704 Reports, Part II. 

### Section A

**– Number of Consumers Served During the Reporting Year**  In clude Consumer Service Records (CSRs) for all consumers served during the year. **# of CSRs** (1) Enter the number of active CSRs carried over from September 30 of the preceding reporting year (2) Enter the number of CSRs started since October 1 of the reporting ye ar (3) Add lines (1) and (2) to get the **total number of consumers served** 

### Section B

**– Number of CSRs Closed by**  **September 30 of the Reporting Year** In clude the number of consumer records closed out of the active CSR files during the reporting ye ar because the individual has: **# of CSRs** (1) Moved (2) Withdrawn (3) Died (4) Completed all goals set (5) Other (6) Add lines (1) + (2 ) + (3) + (4) +(5) to get **total CSRs closed**9



### Section C

**– Number of CSRs Active on September 30 of the Reporting Year**  Indicate the number of CSRs active on September 30 th of the reporting ye ar. **# of CSRs** Section A(3) <minus> Section (B)(6) = Section C 

### Section D

**– IL Plans and Waivers**  Indicate the number of consumers in each category below. **# of Consumers** (1) Number of consumers who signed a waiver (2) Number of consumers with whom an ILP was developed (3) **Total number of consumers** served during the reporting year 

### Section E

**– Age**  Indicate the number of consumers in each category below. **# of Consumers** (1) Under 5 ye ars old (2) Ages 5

– 19 (3) Ages 20

– 24 (4) Ages 25

– 59 (5) Age 60 and Older (6) Age unavailable 

### Section F

**– Sex**  Indicate the number of consumers in each category below. **# of Consumers** (1) Number of Females served (2) Number of Males served10



### Section G

**– Race And Ethnicity**  Indicate the number of consumers served in each category below. **Each consumer may be counted under ONLY ONE of the following**  **categories in the 704 Report, even if the consumer reported more than one race and/or Hispanic/Latino ethnicity).**  **This section reflects a new OMB directive. Please refer to the Instructions before completing.**  **# of Consumers** (1) American Indian or Al aska Native (2) Asian (3) Black or African American (4) Native Hawaiian or Other Pacific Islander (5) White (6) Hispanic/Latino of any race or Hispanic/ Latino only (7) Two or more races (8) Race and ethnicity unknown 

### Section H

**– Disabi**  **lity** Indicate the number of consumers in each category below. **# of Consumers** (1) Cognitive (2) Mental/Emotional (3) Phy sical (4) Hearing (5) Vision (6) Multiple Disabilities (7) Other11



## SUBPART III

**– INDIVIDUAL SERVICES**  **AND ACHIEVEMENTS FUNDED**  **THROUGH TITLE VII, C HAPT**  **ER 1, PART B FUNDS**  Sections 13 and 704(m)(4); 34 CFR 364.53; Government Performance Results Act (GPRA) Performance Measures **Subpart III contains new data requests. Please refer to the Instructions before completing.** 

### Section A

**– Individual Services and A**  **chievements** For the reporting year, indicate in the chart below how many consumers requested and received each of the following IL services. Include all consumers who were provided services during the reporting year through Part B funds, either directly by DSU staff or via grants or contracts with other providers. Do not include consumers who were served by an y centers that received Part C funds during the reporting ye ar.

**Services Consumers**  **Requesting Services**  **Consumers**

**Receiving Services**  (A) Advocacy

/ Legal Services (B) Assistive Technology (C) Children’s Services (D) Communication Services (E) Counseling and Related Services (F) Famil y Services (G) Housing, Home Modifications, and Shelter Services (H) IL Skills Training and L ife S kills Training (I) Information and Referral Services (J) Mental Restoration Services (K) Mobility

Training (L) Peer Counseling Services (M) Personal Assistance Services (N) Phy sical Restoration Services (O) Preventive Services12

**Services Consumers**  **Requesting Services**  **Consumers**

**Receiving Services**  (P) Prostheses, Orthotics, and Other Appliances (Q) Recreational Services (R) Rehabilitation Technology Services (S) Therapeutic Treatment (T) Transportation Services (U) Youth/Transition Services (V) Vocational Services (W) Other Service s 

### Section B

**– Increased Independence and Community Integration**  **Item 1**

**– Goals Related to Increased Independence in a Significant Life Area**  Indicate the number of consumers who set goals related to the following significant life areas, the number whos e goals are still in progress, and the number who achieved their goals as a result of the provision of IL services. **Significant Life Area Goals Set**  **Goals Achieved**  **In**

**Progress** (A) Self
- Advocacy

/Self
- Empowerment (B) Communication (C) Mobility

/Transportation (D) Community
- Based L iving (E) Educational (F) Vocational (G) Self
- care (H) In formation Access/Technology (I) Personal Resource Management (J) Relocation from a Nursing Home or Institution to Community
- Based Living13

**Significant Life Area Goals Set**  **Goals Achieved**  **In**

**Progress** (K) Community

/Social Participation (L) Other **Item 2**

**– Im**  **proved Access To Transportation, Health Care and Assistive Technology (A)**  **Table** In column one, indicate the number of consumers who required access to previously unavailable transportation, health care services, or assistive technology d uring the reporting year. Of the consumers listed in column one, indicate in column two, the number of consumers who, as a result of the provision of IL services (including the four core services), achieved access to previously

unavailable transportation, health care services, or assistive technology during the reporting year. In column three, list the number of consumers whose access to transportation, health care services or assistive technology is still in progress at the end of the reporting year.

**Areas # of Consumers** 

**Requiring Access # of Consumers** 

**Achieving Access # of Consumers** 

**Whose Access is in Progress**  (A) Transportation (B) Health Care Services (C) Assistive Technology Note : For most IL services, a consumer’s access to previous ly unavailable transportation, health care and assistive technology is documented through his or her CSR. Insome instances, consumers may

achieve an outcome solel y through information and referral (I&R) services. To document these instances as successfu l outcomes, providers are not required to create CSRs for these consumers but must be able to document that follow
- up contacts with these consumers showed access to previously unavailable transportation, health care and assistive technology
. **(B) I&R Infor ma**  **tion** To inform RSA how many service providers engage in I&R follow
- up contacts regarding access to transportation, health care services or assistive technology , please indicate the following: The service provider did ___ / did not ___ engage in follo w - up contacts with I& R recipients to document access gained to previously unavailable transportation, health care or assistive technology
.14



### Section C

**– Additional Information Concerning Individual Services or**  **Achievements** Please provide any additional description or explanation concerning individual services or achievements reported in subpart III, including outstanding success stories and/or major obstacles encountered.15



## SUBPART IV

**– COMMUNITY ACTIVITIES**  **AND COORDINATION**  Section 704(i), (l), and (m)(4 ) of the Act; 34 CFR 364.26, 364.27, and 364.32 

### Section A

**– Community Activities**  **Item 1**

**– Community Activities Table**  In the table below, summarize the community activities involving the DSU, SILC and CILs in the Statewide Network of Centers (excluding Part C fund recipients) during the reporting year. For each activity , identify the primary

disability issue(s) addressed as well as the ty pe of activity conducted. Indicate the entity(ies) primaril y involved and the time spent. Describe the primary obje ctive(s) and outcome(s) for each activity . Add more rows as necessary. **Subpart IV contains new data requests. Please refer to the Instructions before completing. Issue**  **Area Activity** 

**Type Primary** 

**Entity Hours** 

**Spent Objective(s)**  **Outcomes(s)**

**Item 2**

**– Description of Community Activities**  For the community

activities mentioned above, provide any additional details such as the role of the DSU, SILC, CIL, and/or consumers, names of any partner organizations and further descriptions of the specific activities, services and benefits. 

### Section B

**– Working Relationships Among Various Entities**  Describe DSU and SILC activities to maximize the cooperation, coordination, and working relationships among the independent livi ng program, the SILC, and CILs; and the DSU, other state agencies represented on the SILC, other councils that address the needs of specific disability populations and issues, and other public and private entities. Describe the expected or actual outcomes of these activities.16



## SUBPART V

**– STATEWIDE INDEPENDEN**  **T LIVING COUNCIL (SILC)**  Section 705 of the Act; 34 CFR 364.21 

### Section A **- Composition and Appointment**  **Item 1**

**– Current SILC Composition**  In the chart below, provide the requested information f or each SIL C member. The category in which the member was appointed can be described, for example, as ex
- officio state agency representative, other state agency representative, center representative, person with a disability not employed b y a center or st ate agency , section 121 funded project director, parent of person with a disability , community advocate, other service provider, etc. Include current vacancies, along with the corresponding appointment category for each. Add more rows as necessary
.

**Name of SILC**  **member Employed by** 

**CIL, State Agency or**  **Neither Appointment** 

**Category Voting or** 

**Non -**  **Voting Term Start**  **Date Term End** 

**Date**17

**Item 2**

**– SILC Compo**  **sition Requirements** Please provide the information requested in the chart below. Include any current vacancies in a particular appointment category
. **SILC Composition # of SILC**  **members** (A) How man y members are on the SILC? (B) How man y members of the SI LC are individuals with disabilities not employed b y a state agency or a center for independent living? (C) How man y members of the SILC are voting members? (D) How man y of the voting members of the SILC are individuals with disabilities not employed by a state agency

or a center for independent living? 

### Section B

**– SILC Membership Qualifications**  Section 705(b)(4) of the Act; 34 CFR 364.21(c) **Item 1**

**– Statewide Representation**  Describe how the SILC is composed of members who provide statewide repre sentation. **Item 2**

**– Broad Range of Individuals with Disabilities from Diverse Backgrounds**  Describe how the SILC members represent a board range of individuals with disabilities from diverse backgrounds. **Item 3**

**– Knowledgeable about IL**  Describe how SIL C members are knowledgeable about centers for independent living and independent living services.18



### Section C

**– SILC Staffing and Support**  **Item 1**

**– SILC Staff**  Please provide the name and contact information for the SIL C executive director. Indicate the number and titles of any other SILC staff, if applicable. Also indicate whether any S ILC staff is also a state agency

employee. **Item 2**

**– SILC Support**  Describe the administrative support services provided by the DSU, if any
. 

### Section D

**– SILC Dutie**  **s** Section 705(c); 34 CFR 364.21(g) **Item 1**

**– SILC Duties**  Provide a summary

of SILC activities conducted during the reporting year related to the SILC’s duties listed below: **(A) State Plan Development** Describe an y activities related to the joint developm ent of the state plan. Include any activities in preparation for developing the state plan, such as needs assessments, evaluations of consumer satisfaction, hearings and forums. **(B) Monitor, Review and Evaluate the Implementation of the State Plan** De scribe any activities related to the monitoring, review and evaluation of the implementation of the state plan. **(C) Coordination With Other Disability Councils** Describe the SIL C’s coordination of activities with the State Rehabilitation Council (SRC) established under section 105, if the state has such a Council, or the commission described in section 101(a)(21)(A), if the state has such a commission, and councils that address the needs of specific disability

populations and issues under other Federal law. Please state whether the SIL C has at least one representative serving as a member of the SRC and whether the SILC has any members serving on other councils, boards or commissions in the state.19

**(D) Public Meeting Requirements** Describe how the SIL C has ensured that all regularly scheduled meetings and other public hearings and forums hosted by the SIL C are open to the public and sufficient advance notice is provided. **Item 2**

**– Other Activities**  Describe an y other SILC activities funded b y non - Part B funds. 

### Section E

**– Training and Technical Assistance Needs**  Section 721(b)(3) of the Act Please identify

the SIL C’s training and technical assistance needs. The needs identified in this chart will guide the priorities set by RSA for the training and technical assistance provided to CI Ls and SILCs.

**Training and Technical Assistance Needs Choose up to 10**  **Priority Needs**

**— Rate items 1**  **- 10 with**  **1 being most important**  **Advocacy/Leadership Development** General Overview Community

/Grassroots Organizing In dividual Empowerment Sy stems Advocacy Legislative Process **Applicable Laws** General overview and promulgation of various disability laws Americans with Disabilities Act Air
- Carrier’s Access Act Fair Housing Act Individuals with Disabilities Education Improvement Act Medicaid/Medicare/PAS/waivers/long
- term care Rehabilitation Act of 1973, as amended Social Security

Act Workforce Investment Act of 1998 Ticket to Work and Work Incentives Improvement Act of 1999 Government Perform ance Results Act of 199320

**Training and Technical Assistance Needs Choose up to 10**  **Priority Needs**

**— Rate items 1**  **- 10 with**  **1 being most important**  **Assistive Technologies** General Overview **Data Collecting and Reporting** General Overview 704 Reports Performance Measures contained in 704 Report Dual Reporting Requirements Case Service Record Documentation **Disab ility Awareness and Information**  Specific Issues **Evaluation** General Overview CI L Standards and Indicators Community

Needs Assessment Consumer Satisfaction Survey s Focus Groups Outcome Measures **Financial: Grant Management** General Overvi ew Federal Regulations Budgeting Fund Accounting **Financial: Resource Development** General Overview Diversification of Funding Base Fee
- for
- Service Approaches For Profit Subsidiaries Fund
- Raising Events of Statewide Campaigns Grant Wri ting **Independent Living Philosophy** General Overview21

**Training and Technical Assistance Needs Choose up to 10**  **Priority Needs**

**— Rate items 1**  **- 10 with**  **1 being most important**  **Innovative Programs** Best Practices Specific Examples **Management Information Systems** Computer Skills Software **Marketing and Public Relations** General Overview Presentation/Workshop Ski lls Community

Awareness **Networking Strategies** General Overview Electronic Among CILs & SILCs Community

Partners **Program Planning** General Overview of Program Management and Staff Development CI L Executive Directorship Skills Building Con flict Management and Alternative Dispute Resolution First
- Line CIL Supervisor Skills Building IL Skills Modules Peer Mentoring Program Design Time Management Team Building22

**Training and Technical Assistance Needs Choose up to 10**  **Priority Needs**

**— Rate items 1**  **- 10 with**  **1 being most important**  **Outreach to Unserved/Underserved Populations** General Overview Disa bility Minority Institutionalized Potential Consumers Rural Urban **SILC Roles/Relationship to CILs** General Overview Development of State Plan for Independent Living Implementation (monitor & review) of SPIL Public Meetings Role and R esponsibilities of Executive Board Role and Responsibilities of General Members Collaborations with In - State Stakeholders **CIL Board of Directors** General Overview Roles and Responsibilities Policy Development Recruiting/Increasing Involvement **Volunteer Programs** General Overview **Optional Areas and/or Comments (write -**  **in)**23



## SUBPART VI

**– SPIL COMPARISON AND**  **UPDATES, OTHER ACCOMPLISHMENTS AND**  **CHALLENGES OF THE REPORTING YEAR**  Section 704(m)(4) of the Act; 34 CFR 76.140 

### Section A

**– Comparis**  **on of Reporting Year Activities with the SPIL Item 1** 

**– Progress in Achieving Objectives and Goals**  Describe progress made in achieving the objectives and goals outlined in the most recentl y approved SPIL. Discuss goals achieved and/or in progress as well as barriers encountered. **Item 2**

**– SP**  **IL Information Updates** If applicable, describe any changes to the information contained in the SPI L that occurred during the reporting ye ar, including the placement, legal status, membership or autonomy of the SILC; the SILC resource plan, the design of the statewide network of centers; and the DSU administration of the SILS program. 

### Section B

**– Significant Activities and Accomplishments**  If applicable, describe any significant activities and accomplishments achieved by the DSU and SI LC not included elsewhere in the report, e.g. brief summaries of innovative practices, improved service delivery to consumers, etc. 

### Section C

**– Substantial Challenges**  If applicable, describe any substantial problems encountered b y the DSU and SILC, not included elsewhere in this report, and discuss resolutions/attempted resolutions, e.g., difficulty in outreach efforts; disagreements between the SILC and the DSU; complications recruiting SIL C members; complications working with other state agencies or organizations within the state. 

### Section D

**– Additional Information**  In clude any additional information, suggestions, comments or explanations not included elsewhere in the report.24



## SUBPART VII **- SIGNATURES**  Please sign and print the nam es, titles and telephone numbers of the DSU directors(s) and SILC chairperson.

SI GNATURE OF SILC CHAIRPERSON DATE

NAME AND TITLE OF SILC CHAIRPERSON PHONE NUMBER

SI GNATURE OF DSU DIRECTOR DATE

NAME AND TITLE OF DSU DIRECTOR PHONE NUMBER

S IGNATURE OF DSU DIRECTOR (Older Blind Program) DATE
NAME AND TITLE OF DSU DIRECTOR (Older Blind Program) PHONE NUMBER