.-....,·· ·.-'; 

# Scandinavian Airlines System Denmark-Norway-,S\"ietten Family Assistance Plan

In accordance with 49 United States Code Scandinavian Airlines System Denmark-Norway-Sweden ("SAS"} hereby confirm that it has a plan for addressing the needs ofthe families of passengers involved in an aircraft accidentthat involves an aircraft underthe control ofSAS and results in a major loss oflife. The plan includes: 

### 1. Publication ofa reliable toll-freetelephone numberand stafftotake calls. SAS has a plan for publicizing a reliable, toll-free telephone number and staff to take calls to such numberfrom families ofpassengers. 2. Notification offamilies. Before providing any public notice of the name of a passenger SAS will notify the family of such passenger. To the extent practicable notice will be provided in person by 

### SAS, other suitably trained individual or bythe independent disaster relieforganization designated bythe NTSB (e.g. Red Cross). 3. Notice provided as soon as possible. Notificationtofamily members will be conducted as soon practicable followingverification by SAS that the passenger was aboard the aircraft, whether or not the names of all the passengers have been verified. 4. List ofpassengers. Upon request SAS will immediately provideto: • the designated NTSB family support services directorand • the designated independentdisaster relieforganization
a passenger list that reflects the best available information at the time ofthe request. The list will be marked, ifappropriate, "preliminary and unconfirmed," and will be updated promptlyas appropriate. 5. Consultation regarding disposition of remains and effects. SAS will consult with each family about the disposition of any remains and/or personal effects of the passenger under

### SAS' control. 6. Return ofpossessions. If requested by the family of a passenger any possessions (regardless of condition) of that passenger within the control of SAS will be returned to the family, unless the possession is needed for the accident investigation oracriminal investigation.

Scandinavian Airlines System Denmark-Norway-Sweden December 20137. Retention ofunclaimed ofpossessions. SAS will retain for minimum 18 months after the date of an accident any unclaimed personal effects that are underSAS' control. 8. Monuments. SAS will consult the family of each passenger and endeavor to satisfy the wishes of the majority of families about construction by SAS ofa monument built in the United States, including any inscription on the monument. 9. Equal treatment ofpassengers. SAS will treatthe families of revenue and non-revenue passengers equally. 10. Service and assistancetofamilies ofpassengers. SAS will work with the NTSB-designated independent organization (e.g. Red Cross) on an ongoing basis to ensure that families of passengers receive an appropriate level of mental health and counseling services following an accident. 11. Compensationto service organizations. SAS will provide reasonable compensation to the NTSB-designated independent organization for mental health and counseling or other services provided by that organization to the families of passengers. 12. Travel and care expenses. SAS will assist the immediate family of any passenger in traveling to the location ofthe accident and provide forthe physical care ofthe family whilethefamily is staying at such location. 13. Resources forthis plan. SAS will commitsufficient resources tocarry outthe purposes ofthis plan. 14. Flight reservation information. Upon request ofthe family ofa passenger, SAS will informthe family ofwhetherthe passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident, whether or not the name ofthat person has been verified. 15. Training ofemployees and agents. SAS will provide adequate training to its employees and agents ofSAS to meetthe humanitarian needs ofsurvivors and family members following an accident. 16. Consultation on carrier response not covered by plan.

Scandinavian Airlines System Denmark-Norway-Sweden December 2013In the event that SAS volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss of life, SAS will consult with the NTSB and the Department ofState on the provision ofthe assistance. 17. Liabilityfor manmadestructures. a. In the case ofan accident that results in significant damage to a manmade structure or other property on the ground that is not government-owned, SAS will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liabilityforany propertydamage and means forobtaining compensation. b. The written notice will as minimum advise the owner: (i) To contact the insurer of the property as the authoritative source for information about coverage and compensation; 

### (ii) To not rely on unofficial information offered by any SAS representatives about compensation bySAS for accident-site propertydamage; and (iii) To obtain photographic or other detailed evidence of property damage as soon as possible afterthe accident, consistent with restrictions on access tothe accident site. 18. Simultaneous electronic transmission ofNTSB hearing. In the case ofan accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, SAS will ensure that the proceeding is made available simultaneously by electronic means at a location open tothe public at both the origin city and destination city of

### SAS' flight, ifthat city is located in the United States.

Scandinavian Airlines System Denmark-Norway-Sweden December 2013