### CHAUTAUQUA AlRLlNES A REPUBLlC All{WAYS COMPANY

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July 19, 2013 Dockets- Dockets OST 96-1960 U.S. Department ofTransportation 400 Seventh Street S.w. Room PL401 Washington, DC 20590

RE: Plan toAddress the Needs of Families of Passengers Involved inAircraft Accidents
- Submission for Chautauqua Airlines, Inc.

To whom itmay concern: This purpose ofthis letter isto inform you that effective July 26, 2013 all charter flights under the operational control of Chautauqua Airlines, Inc. will be covered, as outlined, inthe attached plan. The procedures comply with the requirements of the Aviation Disaster Family Assistance Act of 1996, aswell as the requirements specified inVision 100. Should you have questions, please feel free to contact me at

Ellen Dolinar Senior Manager, Corporate Safety

Enc.

8909 Purdue Rd. Suite 300 Indianapolis, Indiana 46268July 18, 2013 

## • "* CHAUTAUQUA AlRUNES A REPUBLIe AIRWAYS COMPANY



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## Plan for Addressing the NeedsOf Victims, Family Members and Loved Ones Involved In anAviation Disaster Submitted July 19,2013

Submitted to: The National Transportation Safety Board

and The U.S. Department ofTransportation

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### CHAUTAUQUA A1RUNES A REPUBLIC AIR\'VAYS COMPA!':Y



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# ,Chautauqua AirlinesContact Information
24-Hour Emergency Number

Contact Personnel:

July 18, 2013' 

### Rosalie Behning Director of Safety

Ellen Dolinar Senior Manager, Corporate Safety 

### Office Cell


### Office" Cell

2 of7Fulfillment of Airline Victim Support Tasks
- Chautauqua Airlines Empathia on Tasks ,Chautauqua behalf of Chautauqua (1) Notify the NTSB communications center at (202) 314-6290 immediately upon ./ knowledge of an Incident. Provide: a) Place of Incident (or general vicinity of Incident), number of passengers and crew ./ based on preliminary departure information and number of injured and fatalities (if ./ known), b) Flight number, origination, connection points and final destination (if known), and ./ *Empathia whether the flight was domestic or international. Specialists,trained mentalhealth c) Name and telephone number ofthe person/persons in charge ofthe air carrier's professionals, humanitarian response, passenger manifest reconciliation, and family notification ./ conductfamily notificationvia process*, DisasterCallCtrand d) Name, telephone number and location ofthe facility designated asthe Family in-personatAirport onbehalf ofRepublic Assistance Center (FAC) and JFSOC, ./

. (2) Provide the NTSB, upon request, the most current reconciled copy ofthe passenger manifest, numbering /annotating each with date and time sothat current version is ./ distinguishable from previous copies, (3) Provide the public a reliable publicized toll-free number with sufficient telephone ./ ./ capacity, Release to Media Maintained bvEmpathia (4) When disseminating the toll-free number, askthe media to request that the toll-free number be used only bythose who have.reason to believe afamily member orfriend ./ was a passenger on the accident flight. (5) Emphasize inthe media notice that, upon initial contact with the air carrier, family members will receive basic accident flight and point of contact information asthe first ./ steps of air carrier humanitarian support,

July 18, 2013 3 of7Empathia on Tasks Chautauqua behalf of ChautauQua (6) Ask the media to reemphasize the name ofthe carrier's involved, the accident flight

. number, airport of origination, connection, and final destination. ./ 

## (7) Provide the media with continuous updates on the progress ofthe notification process, such as providing the number ofvictims' families notified as of a certain time andthe ./ ./ remaining to be notified. This process will continue until all victims' families have been Dataprovidedto notified. Republicby EmpathiaDisaster ResponseCallCtr (8) Modify normal "on hold" messages during an accident response to eliminate music, sales information, and similar non-accident related messages. ./ (9) Provide timely notification to family members, including informing the family ifthe ./ passenger's name appears on a preliminary manifest. Updated information will be Notification provided as soon as available. Performedby Specialists (10) Provide notification to family members prior to releasing passenger names tothe ./ public. Notification Performedby CallCtrSpecialists (11) Inform family members atthe time of notification or soon thereafter ofthe American ./ Red Gross family care and crisis assistance available atthe FAG and after families Performedby return home. CallCtrSpecialists (12) Secure facilities atdeparture, arrival, and connecting airports where family members may be initially gathered 

### 10protect them from media and solicitors, aswell asto ./ receive continuous updates on the reconciliation ofthe passenger manifest and other StaffedbyAirport information on the Incident. Be prepared to provide assistance to special needs ./ FamilyWaitingArea populations per the American Disability Act (ADA). Inform families that their loved Specialists ones were on board the plan that crashed. (13) Secure afacility to be used asthe FAG. ./

July 18, 2013 40f7I Empathia on Tasks Chautauqua behalf of Chautauqua
(14) Make provisions for aJFSOC to include space, communication and logistical support ./ forthe assisting local and Federal staff. ./ Logistical assistance (15) Provide logistical support to family members who desire to travel to the Incident site ./ (orto a hospital location), which includes, but is not limited to, transportation, lodging, ./ Coordinatedby security, communications, and incidentals. Specialists (16) Assist family members as they travel to and from the Incident site by informing flight. crews and airport personnel that family members are on particular flights. Assist families asthey depart the accident city and provide a contact person who will ./ continue to bethe air carrier's interface following their return to their residence. (17) Provide acontact person to meet family members asthey arrive and accompany ./ them atthe Incident site. This person will be responsible for assisting the family while FACSpecialists; atthe site and should continue to bethe airline interface with the family until the CallCtrtoremain family returns to their residence. operationalfora periodafterwardsas directedbvRepublic (18) Maintain daily contact with family members who do nottravel to the Incident site by ./ providing a contact person from the air carrier until the on-site investigation has ./ CallCtrSpecialists; concluded. thentransitionto Airline (19) Designate and deploy an individual who will be the airline's representative to the Director ofTDA. This individual will travel to various locations, such as accident site, morgue, JFSOC, and Family Assistance Center with the Director ofTDA. The ./ designated individual should have the authority or ready Access to those who have sufficient authority to make decisions on behalf ofthe airline. (20) Establish an exclusive badge system to identify family members; coordinate with the ./ ./ NTSB as necessary on specifications. (Supplier:Global BMS) Operational assistance

July 18, 2013 5 of?Empathia on Tasks Chautauqua behalf of Chautauqua ./ ./ (21) Participate in daily coordination meetings to review daily activities, resolve problem areas and synchronize future family support operations and activities.
(22) Make provisions for private areas within the hotel for DMORT and medical examiner personnel to collect ante mortem information from families atthe site. ./ Also provide quiet space and communications for DMORT and medical examiner ./ Logistical personnel to telephonically collect ante mortem information from families who are assistance not atthe FAC.

. (23) Be aware that crisis counseling and DMORT facilities are also used asvenues to inform families when positive identification has been made. ./ ./ (24) Provide DOS representative necessary information on foreign passengers to ./ facilitate interaction with appropriate foreign government embassies. ./ CallCtrcollects citizenshipinfo (25) Establish ajoint liaison with ARC ateach supporting medical treatment facility to track the status of injured victims and to provide assistance to their families. ./ ./

. FACSpecialists (26) Develop procedures for handling of personal effects released bythe NTSB orthe FBI ifthe aviation disaster isdeclared a criminal act. Retain for at least 18 months. ./ (27) Consult with family members about any airline-sponsored monument, including any inscriptions. ./ (28) As required bythe Aviation Disaster Family Assistance Act of 1996, provide reasonable reimbursement to the ARC for the services provided to the family, airline, and Supporting personnel. ./ (29) Provide the same support and treatment offamilies of non-revenue passengers or any other victim ofthe accident (for instance, ground fatalities) as is provided for ./ revenue oassenoers.

July 18, 2013 6of?ElTlpathia on Tasks Chautauqua behalf of Chautauqua ./

(30) Inthe event that the NTSB conducts a public hearing or comparable proceeding at a location more than 80 miles from the accident site, ensure that asimultaneous transmission ofthe proceeding is made available tofamily members at a location ./ open to the public at both the origin city and destination city ofthe accident flight.
(31) Inthe event of an accident involving major loss of life that occurs outside the United States, and the air carrier volunteers assistance to US citizens within the United States, the air carrier will consult with the Board and the Department of State onthe ./ provision ofthe assistance (as perAIR21 legislation) (32) Inthe event that the investigation determines that the accident isthe result ofa criminal act, coordinate with the FBI OVA in arranging m~etings with family members to explain their rights asvictims of a Federal crime. ./ ./

July 18, 2013 7of 7