[Federal Register Volume 88, Number 180 (Tuesday, September 19, 2023)]
[Notices]
[Pages 64408-64409]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-20271]


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DEPARTMENT OF COMMERCE

Office of the Secretary


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Generic Clearance Improving Customer Experience (OMB Circular 
A-11, Section 280 Implementation)

    The Department of Commerce will submit the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with the Paperwork Reduction Act of 
1995, on or after the date of publication of this notice. We invite the 
general public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. Public comments were previously requested via the 
Federal Register on April 20, 2023, during a 60-day comment period. 
This notice allows for an additional 30 days for public comments.
    Agency: Office of the Secretary, Department of Commerce.
    Title: Improving Customer Experience (OMB Circular A-11, Section 
280 Implementation).
    OMB Control Number: 0690-0035.
    Form Number(s): None.
    Type of Request: Regular Submission, extension without change of a 
currently approved collection.
    Number of Respondents: 300,000.
    Average Hours per Response: Varied, dependent upon the data 
collection method used. The possible response time to complete a 
questionnaire or survey may be 3 minutes or up to 2 hours to 
participate in an interview or focus group.
    Burden Hours: 27,725.
    Needs and Uses: The results will be used to improve the delivery of 
Federal services and programs. It will also provide government-wide 
data on customer experience that can be displayed on 
www.performance.gov to help build transparency and accountability of 
Federal programs to the customers they serve.
    Affected Public: Collections will be targeted to the solicitation 
of opinions from respondents who have experience with the program or 
may have experience with the program in the near future. For the 
purposes of this request, ``customers'' are individuals, businesses, 
and organizations that interact with a Federal Government agency or 
program, either directly or via

[[Page 64409]]

a federal contractor. This could include individuals or households; 
businesses or other for-profit organizations; not-for-profit 
institutions; State, local or tribal governments; Federal government; 
and Universities.
    Frequency: Varied.
    Respondent's Obligation: Voluntary.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by selecting ``Currently 
under 30-day Review--Open for Public Comments'' or by using the search 
function and entering either the title of the collection or the OMB 
Control Number 0690-0035.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Under Secretary for 
Economic Affairs, Commerce Department.
[FR Doc. 2023-20271 Filed 9-18-23; 8:45 am]
BILLING CODE 3510-17-P